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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

UOA Hospitality Sdn Bhd

Job Description

Integrated Nautical Resort Sdn Bhd

Job Description

Genting Theme Park

Job Description

Job Requirement:

• Degree qualification in Tourism Management/ Hospitality or Business Management
• Confidence in speaking, reading and writing English skills essential.
• Minimum 3-5 years experiences in supervising within a theme park ticketing environment required.
• Previous theme park, water park, F.E.C. or museums experience an advantage.
• Competence in using Microsoft Office Suite of software is essential.

Job Description:

• Provide managerial and administrative support and assistance to the Entry Operations Manager.
• Act as duty manager in the absence of the Entry Operations Manager.
• Ensure sustainable operational readiness of all ticketing points of sale, information points and ticketing related services provide the Guests a world-class friendly and efficient ticketing and excellent guest services experience.
• Uphold integrity by enforcing all proper cash handling practices and point of sale procedures in order to contribute to the success of the organization.
• Manage the administration of the ticketing system, liaise with supplier and ensure all team members are competent in its use.
• Assist in producing a daily status report of admissions and make available to operational stakeholders.
• Assist in the development and implementation of SOP's for the productive, efficient and friendly operations.
• Assist in the delivery of the on-the-job training programs of crew members.
• Conduct briefings and meetings and pass on all relevant information to crew members.
• Maintain a positive relationship with all departments working particularly close with Marketing & Sales for discount and group related sales.
• Assist in coordinating any front gate and pricing signage ensuring they are accurately and efficiently maintained.
• Provide ticketing and admissions support for special events on a need’s basis.
• Monitor and handle Guest Services operation which include feedback, rental and stroller rental.

Genting Theme Park

Job Description

Job Requirement & Job Description: 

• At least 3-5 years of experience as Assistant Front Office Manager  
• Creative and energetic character
• Strong leadership and willingness to share
• Experience in handling event and planning set-up of new area will be an advantage
• Enthusiastic, team player and trainer
• Overseas experience will be an advantage
• Organize, plan, train, control, coordinate, direct and evaluate Front Office Performance quality service and operation.
• Responsible for manpower, budget, equipment and machinery.
• Responsible for the effective implementation of the Quality Management System based on ISO 9001:2008
• Enforce departmental policies, standards, procedures and controls.
• Assist in departmental annual budget through sales and occupancy forecasts, payroll operating and capital expenses.
• Supervise staff roster and schedules.
• Take on work- related assignments as and when delegated by the management.

Genting Malaysia Berhad

Job Description

Private Advertiser

Job Description

Job description

Job Description

• Responsible for greeting every guest upon arrival
• Prepare documents and keys required for registration
• Register arriving guests and assign rooms
• Process guests' departures, calculate charges and receive payments
• Promptly and courteously attend to telephone calls and text messages, directing as appropriate
• Provide information on hotel facilities and services
• Provide detailed information about points of interest in the area
• Arrange services required for guests with special needs
• Ensure guest special requests are efficiently completed
• Follow emergency and safety procedures
• Provide direction to guests requiring guidance and offering any further assistance, as required
• Other related duties as assigned by the Front Office leadership team

Qualifications & Experience

• Willing to work on shift basis
• Strong interpersonal skills
• Ability to multi task
• Computer literate (MS Office/ PMS system)
• Must be able to write and communicate in English & Bahasa
• Mandarin speaking will be added advantage
• Fresh graduate are encourage to apply
• Diploma in Hotel Management preferred
• Candidate with 1+ year Front Office Experience is preferable

Job Type: Full-time

Pay: RM2,000.00 - RM2,500.00 per month

Sunrich Leisure SDN BHD

Job Description

Requirements

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • Saturday: Morning, Afternoon
  • Sunday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 October 2024
• Expected salary: RM2,500 - RM3,000 per month

AVILLION HOTEL CAMERON HIGHLANDS

Job Description

Qualifications & experience

• - Minimum 3 years in a supervisory or managerial position. - Excellent communication, leadership, and problem-solving skills. Ability to handle multiple tasks and work under pressure. - High school diploma or equivalent. - Proficiency in hotel management software and Microsoft Office Suite.

Tasks & responsibilities

• - Manage front office staff, provide training, monitor their performance and resolve guest request & complaints. - Supervise Front Office daily operations. - Prepare daily operational reports, inventory and handle communication with other departments. - Respond to and manage emergency situations.

Benefits

• - Competitive salary and benefits package - Opportunities for professional development and career growth - A dynamic and supportive work environment - Employee discounts and perks - Hostel for employees

ZEN VENTURE GROUP SDN BHD

Job Description

DUTIES AND RESPONSIBILITIES:

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in pre-registration and blocking of rooms for reservations.

Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Understands room status and room status tracking.

Knows room locations, types of rooms available, and room rates.

Must be sales-minded.

Presents options and alternatives to guests and offers assistance in making choices.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Knows the location and types of available rooms as well as the activities and services of the property.

Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Knows how to use front office equipment.

Process guest check-outs.

Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

Follows procedures for issuing and closing safe deposit boxes used by guests.

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Uses proper telephone etiquette.

Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

Advise guest of any messages, mail, faxes, etc. received for them.

Inform guest of the room safe and mini-bar key and room key procedures.

Issue parking passes/validate valet parking tickets.

Communicate services and amenities of the hotel to guests.

Obtain proper identification for tax-exempt guests and attach the form to registration card.

Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

Attends department meetings.

Reports any unusual occurrences or requests to the manager or assistant manager.

Knows all safety and emergency procedures, Is aware of accident prevention policies.

Maintains the cleanliness and neatness of the front desk area.

Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Advise guest of any messages, mail, faxes, etc. received for them.

TENGAH RESORT SDN. BHD.

Job Description

ROCANA HOTEL

Job Description

Putrajaya Marriott Hotel

Job Description

Rocana Hotel

Job Description

Job Responsibilities:

1.     To assign rooms according to guest requirements.

2.     To check daily guest arrival and departure list.

3.     To update room status hourly as per the Housekeeping report.

4.     To receive and assist VIP guest in their registration upon check in.

5.     To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.

6.     To arrange guest amenities to be delivered to VIP guests.

7.     To ensure that all group master folios are checked daily for their accuracy.

8.     To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early.

9.     To attend to all on the job training sessions.

10.  To report any irregularities to the FOS / FOE immediately.

11.  To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with other department where required.

12.  To attend to guest complaints and solve them amicably.

13.  To be able to handle guest’s inquiries effectively.

14.  To be fully conversant with the department policies and procedures and operating standards.

15.  To be very familiar with the various types of rooms, their locations and the respective rates.

16.  To carry out other related duties as assigned by the FOE / FOS.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 04 August 2024
• Expected salary: RM1,500 - RM2,000 per month

THE BALA'S HOLIDAY CHALET

Job Description

• Register guest to check in Hotel Room.
• Manages the guest experience by ensuring the followings are provided.
• Thoughtful and attentive service with relaxed efficiency.
• Complete responsiveness to the desire of the hotel guests.
• Quality service of the hospitality is optimised in accordance to the quality service standard.
• To maintain a good working relationship with your own colleagues and all other departments.
• To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.
• Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
• Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
• Register guests promptly following the standard operating procedure for registration, key handling and message handling, and ensure that they are provided with all the necessary information.
• Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready.
• Only vaccinated candidates will be considered.

Responsibilities:

• Managing all front office activities which include but not limited to:
• Attending all incoming calls and correspondence appropriately and courteously.
• Managing all activities regarding patients’ registration, billing, discharging, and payment collection.
• Handle general enquiries regarding surgery, insurance claim and any other services provided by the Company.
• Performing basic clerical and administrative duties.
• Performing ad hoc duties as and when required.

Infinity Hotel Sdn Bhd

Job Description

Description

This role involves handling check-ins and check-outs, managing reservations, and addressing any guest inquiries or issues with professionalism and efficiency. Our hotel is at Taman Nusa Sentral 79100 Iskandar Puteri Johor

Key Responsibilities:
* Greet guests upon arrival and departure.
* Manage the check-in and check-out process efficiently.
* Handle guest reservations, both in person and over the phone.
* Answer inquiries regarding hotel services, amenities, and local attractions.
* Handle guest complaints and resolve issues promptly.
* Coordinate with housekeeping and maintenance staff to ensure room readiness.
* Maintain accurate records and handle transactions responsibly.
* Ensure the security and confidentiality of guest information.
* Perform other duties (eg: housekeeping and hotel administration) as assigned by the front office manager.

Our company is in budget hotel business located at Taman Nusa Sentral 79100 Iskandar Puteri. We have total 21 rooms and is the first traveller choice in Iskandar Puteri.

Sanctuary Accomodation PLT

Job Description

Description

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Signel Poshtel - The Rare Gem of North Borneo, is a Parisian-fashioned affordable luxury hotel & hostel establishment at the heart of Kota Kinabalu, Sabah.

Our vision is to provide a comfortable stay for a wide range of guests, tailoring to guests' needs and great travel experience through our hospitality.

It's affordable and it's luxurious.

Lanson Place Bukit Ceylon

Job Description

Job Requirements:

• Interact with all residents on all matters relating to rooming, cashiering and guest information services.
• Familiarize with night audit procedure and perform night shift duty as instructed by Duty Manager.
• Cooperate, coordinate and communicate with Housekeeping to ensure availability of clean rooms at all times.
• Interact with Guest Services Officer and driver in matters relating to guest transfers.
• Coordinate with Finance Department on accounting matters and coordinate with IT Department to ensure efficient Property Management System and necessary back up.
• Assist 163 lounge operations hours etc : breakfast & lounge closing.
• Be responsible for Telephone Operator Tasks. Answer the telephone promptly and courteously and follow telephone etiquette in line with established standards.

Lanson Place Bukit Ceylon

Job Description

Duty Manager Responsibilities:

• Represents the Management in handling the guests and the public of any matter relating to the Serviced Residence’s operations.
• Cultivates and maintains close relationship with all guests at all times with the view to ensure they are well taken care of.
• Must be familiar with emergency procedures and Serviced Residence policies. Must be adhered accordingly.
• Make daily rounds through all operating departments and hold the fort for night shift duties.
• Assists the Front Office Manager in organizing, directing and coordinating the activities of the Front Office in order to ensure smooth operations and proper administration of the department.
• Supervises all personnel in the Front Office.
• To be conversant with the Property Management System (PMS) and ensure effective communication within the department and also with other operating departments.

Avillion Port Dickson

Job Description

• Looking for candidates available to work:
  • Monday: Afternoon, Evening
  • Tuesday: Morning, Evening
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 12 August 2024
• Expected salary: RM2,500 - RM2,600 per month

Avillion Port Dickson

Job Description

• Looking for candidates available to work:
  • Monday: Afternoon, Evening, Morning
  • Tuesday: Evening, Afternoon
  • Wednesday: Morning, Evening
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 12 August 2024
• Expected salary: RM1,800 per month

Marriott Int. Asia Pacific IR Office

Job Description

Genting Malaysia Berhad

Job Description

Job description:

• Responsible for the smooth operation of the hotel
• To be fully aware of the hotel’s emergency procedures with regard to safety of guests and employees
• Responsible for handling requests and complaints from guests
• Ensure that all employees are constantly updated on accurate hotel information
• To ensure the front of the Hotel is clean and tidy
• Be aware of all happenings in the hotel

Job requirements:

• Certificate / Diploma in Hospitality Management / Hotel Catering with 3 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant OR
• SPM holder with 4 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant
• Excellent interpersonal and communication skills (both written and oral).
• Good working knowledge of computer software applications.
• Strong leadership and organizing skills.

The Kuala Lumpur Journal Hotel

Job Description

Integrated Nautical Resort Sdn Bhd

Job Description

InterContinental Kuala Lumpur Hotel

Job Description

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location. 

Your day to day

• Be the warm welcome that kicks off a memorable guest experience 
• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone 
• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay 
• Handle cash and credit transactions 
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes 
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary 
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed 
• Take pride in your appearance and place as a brand ambassador 
• Always know what events and activities are on the day’s schedule 
• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to 
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories 
• Fluency in the local language - extra language skills would be great, but not essential 
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job 
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential 
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position 
• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling

Opus Hospitality Sdn Bhd

Job Description

Job Descriptions:- (Front Office Assistant)

• Perform all check in and check out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs

For candidates who have more experience can be considered for the Front office Supervisor role.

• Supervise front desk staff and ensure that they provide excellent customer service
• Respond to guests' inquiries and requests in a timely and professional manner
• Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests
• Manage reservations and room availability
• Ensure accuracy of billing and payment processes
• Monitor and review guest feedback
• Resolve customer complaints
• Train and coach front desk staff
• Monitor staff performance and provide feedback

Job Requirements:

• 1 -2 years of experience working with hotel equivalent or No Experience are encourage to apply
• Pleasant, well-groomed, and well spoken
• Customer-oriented personality
• Solid written and verbal communication skills
• Candidates fluent in English / Malay preferred as role requires candidate to deal with English/ Malay speaking guest.
• Proficiency in Microsoft Office (skill specific to supervisor)
• Ability to be resourceful and proactive when issues arise (skill specific to supervisor)

Four Seasons Resort Langkawi (Leisure Ventures Langkawi Sdn. Bhd.)

Job Description

About the role
Four Seasons Resort Langkawi is looking for passionate internship students in Rooms Division, F&B Service and Culinary (Kitchen), People and Culture (HR), Finance (Purchasing), Engineering. Who shares our passion for excellence and who infuses excitement and dedication in the job to provide exceptional service and elevate experience. Satisfying our guests depends on the united efforts of many, we are most effective when we work together cooperatively, respecting each other’s contribution and importance.

What you will do

• On the job training in Housekeeping, Front Office, Restaurants & Bar and Kitchen operations.
• Able to communicate effectively in English with both internal and external guests. Additional language of Mandarin, German, Russian or French will be advantage.
• Ability to work in a multicultural team with flexible work schedule in the shifts and during weekends.
• Ability to learn and adapt quickly as per the Four Seasons benchmark standards of service.
• Able to use the computers and other hospitality systems, training will be provided.

What you bring

Candidate must have a passion for excellence, hospitality education, any prior fulltime/ part time or internship experience in the industry are invited to apply for a career with Four Seasons. 
  
What we offer: 

• An opportunity to be a part of a cohesive team with opportunities to build a successful career with global potential
• Learning and Development opportunities both in-person and online trainings
• The opportunity to engage in a diverse and challenging work environment
• Competitive Internship Allowance
• Complementary housing and transportation 
• Weekly 2 off days and Public Holidays
• Complimentary duty meal and uniform laundry facilities.

Hatten Hotel Melaka

Job Description

• Monitor and control operational tasks
• Enforce / implement departmental policies and standard operating procedures
• Assist and recommend staff requirements
• Exercise human relations functions
• Review and monitor staff performance and development programmed
• Assist in planning and controlling departmental operating expenses
• Liaise with other department on related matters
• Collect information and assist in compiling market trends survey
• Assist in preparing departmental reports
• Handle special assignments as may be assigned by the Front Office Manager or the Assistant Front Office Manager Handle Emergency situations
• Perform Night Duty Managerial functions
• Enforce Safety and Security procedures
 

The Journey Hotel

Job Description

• Ability to perform guest check-in and check-out.
• Ability to answer & handle room reservations.
• Ability to handle guest request & relation matters efficiently.
• Able to provide exceptional customer service at all times.
• Ability to plan and prioritize jobs to exceed expectation.
• Ability to perform cashier and night audit tasks.
• Maintain hotel guest information.
• Other duties and responsibilities as assigned.
Job requirements:
• Good verbal communication skills in English
• Able to communicate in Mandarin is an added advantage
• Positive working attitude with good interpersonal skill
• Computer literate & basic mathematic skills.
• Willing to work on shift, weekend, public holiday and extra time during high occupancy
• Able to work under stress, meet deadlines, and work in a team with minimum supervision
• Possess own vehicle

W Hotel

Job Description

Marriott International

Job Description

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                                   High school diploma or G.E.D. equivalent.

Related Work Experience:           No related work experience.

Supervisory Experience:              No supervisory experience.

License or Certification:               None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

TENGAH RESORT SDN. BHD.

Job Description

Seri Pacific Hotel Kuala Lumpur

Job Description

Hotel Grand Continental Kuala Lumpur

Job Description

Be consistently familiar with every type of accommodation and service in the hotel enhancement

program on rooms inspection through each of the various types pf to be coordinated abjectly, to b

able to fully describe any room to potential guest.

Main a high standard of customer relations customer service within front office.

 Ensure all front-line team exercise a sales attitude and all members of front line are aware of sale

opportunities within the hotel which will assist with the maximization of revenue.

Ensure overbooking are well control and being carried out by the front office team to achieve the

maximation of room sales and revenue.

Ensure all front office team are being update and aware of all room sales/revenue targets and kept

informed of the performance results.

To conduct regular briefing with front office personnel to update hotel happening and to attend to

guest request.

Ensure a high standard of liaison is maintained between front office and all other departments within

the hotel.

 Supervise day to day operation ensuring standards are adhered to and maintained

Ensure training schedules are being carried out and to exercise proper techniques of presentation.

ensure the front office executive and from office manager are kept informed of all development

within the department. 

Ensure communications meeting are held and follow up on the matters arise in the minuets of 

meeting.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• More than 4 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 15 August 2024
• Expected salary: RM3,500 per month

Beremi Holdings

Job Description

Description

The Kuala Lumpur Journal Hotel is seeking a friendly and professional Guest Relations Officer to join our team. The ideal candidate must be fluent in both Mandarin and English, with a passion for providing exceptional guest service. As a Guest Relations Officer, you will be the first point of contact for our guests, ensuring they have a memorable and enjoyable stay.

Key Responsibilities:
- Greet and welcome guests upon their arrival.
- Provide information about the hotel, available rooms, rates, and amenities.
- Handle guest check-ins and check-outs efficiently and accurately.
- Address and resolve guest complaints and requests in a timely manner.
- Maintain an up-to-date knowledge of hotel services and local attractions.
- Assist guests with reservations, transportation, and other concierge services.
- Ensure guest satisfaction by anticipating and addressing their needs.
- Maintain a high level of professionalism and courtesy at all times.
- Coordinate with other departments to ensure seamless guest experiences.
- Collect and analyze guest feedback to improve service quality.

Requirements:
- Proven experience in a similar role in the hotel industry.
- Fluent in both Mandarin and English.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to remain calm and professional under pressure.
- A friendly and approachable demeanor.
- Ability to work flexible hours, including weekends and holidays.
- Knowledge of hotel management software is a plus.

The Kuala Lumpur Journal is a stylish boutique hotel in KL, situated in the city centre of Bukit Bintang. Designed with an inviting relaxed vibe where nostalgia meets industrial chic, we're centrally located in the city's main shopping and entertainment district of Bukit Bintang.

Just minutes away from the Changkat neighbourhood - the hub of KL nightlife with its thriving bar culture and KL's foodie mecca, Jalan Alor.

Integrated Nautical Resort Sdn Bhd

Job Description

PERMATA BUMIMAS SDN BHD

Job Description

Description

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

Sheraton Kuching Hotel is located in the city center, along Jalan Padungan. It is next to the Sarawak UTC which houses several government agencies and is a centralized one stop center with counter services. It is within 5 minutes walking distance to the riverfront. The 378-room hotel will serve business and leisure travelers with comfortable accommodation, convenient facilities and strategic location. The hotel offers 5 Food & Beverage options such as a All-Day-Dining Restaurant, Chinese Restaurant, Japanese Restaurant, Rooftop Bar & Restaurant and Lobby Bar and 5 meeting space.

Regus Asia Pacific

Job Description

Front Office Supervisor

This position sits at the heart of our growing global organisation, you will be responsible for all aspects of your centre’s performance. We’ll give you the autonomy and resource to manage your centre as though it’s your own business. You will have a wide range of responsibilities including:

· Being responsible for managing anything and everything on site.

· Rising to every challenge and solving problems.

· Giving tours to prospective customers.

· Upselling to existing customers.

· Above all, looking after our customers so well that each becomes a brand ambassador – for you, your team and IWG.

What we can do for you

You’re reading the right advert if you’re looking for:

· A fun, challenging and rewarding career.

· Great induction training and excellent ongoing learning and development.

· Fantastic promotion prospects.

· Generous, achievable quarterly/commission incentives and sociable hours.

About you

Ideally, you’ll have some experience of delivering against targets when leading a small, close-knit team. You may have run a flexible workspace centre before, or else a store, restaurant or any site with a high degree of customer focus. Alongside your natural sales and commercial skills, what matters most is that you’ve got the right mindset: passion, drive, ownership and resilience.

· Passion: looking after our diverse prospects, customers and guests is at the heart of what we do, so you must bring your passion and positivity to work every day.

· Drive: your own and your team’s collective drive for success means you’ll only relax once you’ve delivered the results you’re looking for.

· Resilience: a relentless focus on business priorities, regardless of the obstacles placed in front of you.

Above all, you’ll be key to ensuring all our customers only ever receive a truly world-class service.

And your sense of ownership means you’ll continuously ensure the quality of service and the workspace are as good as they possibly can be.

About IWG

With 3,400 tech-enabled, sustainable and inspiring centres across the world, we’re already four times the scale of our nearest competitor – and we’re continuing to grow.

With 80% of the Fortune 500 already among our customers, and plans to expand to 30,000+ centres over the next decade, we’re uniquely placed to offer the right person exciting career opportunities as we continue pioneering the workspaces of tomorrow.

We’re also proud of reducing commuting-related carbon emissions by getting workers out of their cars and onto their bikes and their feet. Alongside our investments in advanced buildings, this supports our commitment to be carbon neutral – which we achieved in 2023.

We know we can only succeed if we give all our people every opportunity to shine. That’s why so many of our most senior leaders started their careers in our centres.

So don’t hesitate. Apply today – and let’s work together to help millions of people have a great day at work.

Zenith Hotel Putrajaya

Job Description

Zenith Hotel Putrajaya

Job Description

PUTERI BAY HOTEL MELAKA

Job Description

1. Perform tasks according to procedures and work procedures trained by supervisors and department heads
2. Guest check-in and check-out, payment collection and reimbursement according to established work procedures.
3. Provide information and explanations required by hotel guests
4. Protect the confidentiality and privacy of all customers
5. Handling room keys, master keycard to authorized guests or staff only
6. Report to the supervisor any room status discrepancies immediately
7. Practice a good work attitude and always look neat at all times

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 September 2024
• Expected salary: RM1,500 per month

Sunway Senior Living Sdn Bhd

Job Description

Job Description:

• Greeting guests and taking drink and food orders.
• Staying attentive to the needs of guests in the dining area.
• Ensure the quality of food and drinks, as well as maintain exceptional customer service
• Monitor overall hygiene standards
• Adhere to the attendance procedure, ensuring punctuality and compliance with the work schedules

Job Requirement:

• Currently pursuing a Diploma / Bachelor's Degree in Food Services, Hotel Management, Culinary Arts
• Willing to work on shift basis and on weekends
• Staff meal will be provided
• Ability to multi-task and work under pressure
• Positive and outgoing personality with a passion for hospitality

VILLEA MORIB SDN BHD

Job Description

Description

Accommodates guests of hotel by greeting, performing guest transactions, answering the telephone, operating necessary front office equipment, etc. to ensure high-quality guest relation.

Experience the comfort and serenity of Villea Morib, offering 93 units of guestrooms varies from hotel rooms to chalets overlooking the breezy Pantai Morib. Situated in an ideal location, Villea Morib is just 1.5 hours driving distance from city centre away from the hustle of city life. The hotel is your perfect destination to relax and unwind with your family or to host any events including business or social gathering.

Switz Paradise Hotel

Job Description

Description

- Handle full set of account,
- prepare accounting schedule & reports,
- Perform daily accounting tasks, processing, and recording transactions,
- updating the ledger, assisting with audits or fact-checking and ensure accounting department run smoothly,
ensuring transparency and efficiency in all transactions.
- Must familiar with autocount accounting system,
- Can work independently with minimal supervision.
- able to start work immediately

Switz Paradise Hotel also offers many facilities to enrich your stay in Kota Kinabalu. The hotel provides free Wi-Fi in all rooms, 24-hour front desk, luggage storage, Wi-Fi in public areas, car park to ensure our guests the greatest comfort.

The hotel features 68 beautifully appointed guest rooms, many of which include internet access – wireless (complimentary), non smoking rooms, air conditioning, wake-up service, desk. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Switz Paradise Hotel is your one-stop destination for quality hotel accommodations in Kota Kinabalu.

EXSIM Development Sdn Bhd

Job Description

Responsibilities

• Greet customers and determine their needs in a professional manner
• Direct customers to the appropriate personnel and office
• Answer incoming phone calls in a timely and polite manner and transfer calls to the appropriate personnel
• Deal with queries and provide accurate product information to incoming customers
• Maintaining a record of enquiries and follow-up on all outstanding enquiries with respective departments on daily basis
• Handle and resolve customers’ complaints and ensure timely feedback to customers
• Receive, sort and distribute daily mail or deliveries and arrange courier services
• Update calendars and schedule appointments where necessary
• Ensure office front desk area is tidy and equipped with all materials such as pens, forms and brochures
• Perform any other ad-hoc assignment as and when required
   

Requirements:

• Minimum SPM/STPM/Diploma/Degree or equivalent
• Minimum 1 year experience preferably in call centre/hotel/customer service industry
• Good multi-tasking skills and excellent communication and interpersonal skills
• Pleasant personality and able to interact with people at all levels
• Candidate who can start immediately/ in short notice will have added advantage
• Candidates with work experiences in the hotel industry or possess hospitality background is preferred

Only shortlisted candidates will be notified.

The 5 Elements Hotel Sdn Bhd

Job Description

Description

Job Description
1. Handles Front Desk operations such as handling arrivals, check-ins, (Registration) and
departures for check-outs (Cashiering) of all the hotel guests.
2. Responding promptly to all guests’ requests, enquiries and complaints.
3. Ability to perform the duties of night audit.

Requirements
• Candidate MUST possess at least a Diploma, Advanced/Higher/Graduate Diploma, Hospitality/Tourism/Hotel Management or equivalent.
• Required Language : English and Bahasa Malaysia. Able to speak foreign language is an advantage.
• Good communication and interpersonal skill.
• Have experience in Reservation will be an advantage.
• At least 2 year(s) of working experience in the related field is required for this position.
• Applicant MUST be willing to work in Jalan Sultan (Chinatown), Kuala Lumpur.
• Applicant MUST be Malaysian citizen.
• SPM leaver are welcome to apply.

Note: Please state your current salary & expected salary in the resume. Send to hr@the5elementshotel.com.my

Note: No hostel facilities are provided

“Our Mission is to be premier boutique hotel, providing quality products and service, and for constantly train our employees in the latest technology, skills and knowledge, thus maintaining customer satisfaction”

KING OF THE HILL 8KIA PENG SDN. BHD.

Job Description

Description

1.0 Primary Duties
1.1 Greets and bids farewell to guests and offer appropriate hospitality comment
to guests in accordance with the Hotel standard phrases/greetings.
1.2 Smile and always maintain a professional, neat and pleasant image to guests at all times.
1.3 Ensure cleanliness at the reception counter and lobby at all times.
1.4 Provides courteous and efficient service to every single guest and promptly and tactfully attend to guest complaints, requests and inquiries.
1.5 Follow-up on all request/complaints in the reception logbook. Follow-up sheet and traces and ensures that the logbook is read and initialled by Guest Service Assistant at all times.
1.6 Supervises the Front Desk activities and ensures staff carries out duties as per established check-in and check-out procedures.
1.7 Liaises closely with Housekeeping and Food & Beverage department of VIP arrivals, room changes, extensions of stays, check-out, special arrangements & follow-up and follow through to ensure all request are met.
1.8 Sells, registers and assigns appropriate rooms to guests in accordance to requests and ensures that the registration cards are properly filled up as per policy. Check out departing guests based on established cashiering procedures.
1.9 Ensures that all registration cards of the day are kept in a secure place and ensure that they are bundled up by the right shift in accordance to departure dates.
1.10 Ensures that proper cashiering procedures are strictly adhered to by all Guest Service Assistant
1.11 Aware of last night’s and expected occupancy, ARR, function, VIP and ensure that these information is filled up correctly by the night shift Guest Service Assistant

1.12 Carries our random aptitude tests on all Guest Service Assistant in areas of product knowledge i.e size of room, F&B outlets and operations hours, facilities in room and hotel, room rates, latest policy and rules.

1.13 Carries out daily checks on grooming standards of all Guest Service Assistant in accordance with hotel’s policy.

1.14 Prepares Training Action Plan Calendar every Three (3) months and submit to the Front Office Manager and carries out training based on the training calendar.

2.0 Administration Duties

2.1 Carries out frequent checks on printing materials and stationeries and ensures par stock is maintained at all times, taking into account high occupancy/peak season.
2.2 Inform all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
2.3 Ensure proper filing record is maintained for all vouchers, bills, memos, correspondence, etc.
2.4 To ensure the accurate completion of the daily night audit in a timely manner
2.5 Oversee preparation of daily summary reports.
2.6 Must be able to perform the full night audit.

3.0 General Duties

3.1 Performs any duties in the Front Office as and when required by the Front Office Manager

8 KIA PENG SUITES IS A BRAND NEW SERVICED RESIDENCE IN KUALA LUMPUR.

KING OF THE HILL 8KIA PENG SDN. BHD.

Job Description

Description

Duties and Responsibilities

• Manages the guest experience by ensuring the followings are provided: -
• Thoughtful and attentive service with relaxed efficiency
• Complete responsiveness to the desire of the hotel guests
• Quality service of the hospitality is optimised in accordance to the quality service standard
• To maintain a good working relationship with your own colleagues and all other departments.
• To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.
• Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
• Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
• Register guests promptly following the standard operating procedure for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.
• Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready

• Ensure guest details are updated in the computer immediately and accurately in order to know guest’s likes and dislikes or if there’s any special request.
• Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. All guests’ requests must be well-handled and followed up with the assistance of Telephone Operator.
• Have sound knowledge of all vouchers used or any other remarks pertaining to prepayment, or credit facilities in accordance to hotel policy at the Front Desk.
• Inform Front Office Supervisor or Duty Manager to welcome VIP guests.
• To keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments.
• To prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.
• To fill-in the daily “Shift Check List” and complete the tasks assigned by the Duty Manager / Front Office Supervisor at the end of each individual shifts or handover for follow-up, if necessary.
• Ensure that a sale attitude is adopted at all times i.e. Up-selling rooms, restaurants and services available in the hotel, and to maintain awareness.
• Ensure the cleanliness and tidiness of the front desk counter including the maintenance of the equipment at all times.
• Ensure guest room change is minimised and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorisation to be obtained from the Front Office Supervisor or Duty Manager.
• Be aware of all hotel activities and layouts of the hotel, as well as, knowledge of the daily Event
• To handle all check-outs promptly for FIT, VIP guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies.

• Ensure that all checked-out guest rooms keys are collected /returned accordingly.
• Ensure that all last minute consumption charges are posted, such as; Late Check Out, Mini bar, Rebates/ discounts immediately to the guest folios.
• Be responsible for all issued (paid out) and collected funds (advance deposits), and foreign currencies in accordance to the hotel Credit policies.
• Be aware of the currency exchange rates and be alert of the forged currencies and travellers cheques.
• Receive and slot guest bills into the correct guests’ folders. Ensure that all bills for the guests correspond with the guest name, room number and signature.
• Ensure to prepare and balance a cash report and remittance envelope at the end of the shift.
• Ensure that all vouchers for rebate, miscellaneous, paid out and corrections are clearly explained and supported. Vouchers are to be signed by Duty Manger on Duty or any other Managerial Authorities of the Front Office Department.
• Ensure all city ledgers’, Paid Out and all transaction are being checked and signed by the Duty Manager on duty at the end of each shift.
• Ensure that no shortage of the float is encountered.
• Ensure the printing and distribution of the night reports are done correctly and accurately.
• Performs other duties as deemed necessary by the superior.

8 KIA PENG SUITES IS A BRAND NEW SERVICED RESIDENCE IN KUALA LUMPUR.

Ormond Group Sdn Bhd

Job Description

What Will You Do?

You’ll be responsible for providing a naturally friendly, helpful, and responsive, level of service to all our guests from arrival to departure. We’re not really a strict job descriptions kind of place – we all roll our sleeves up and get stuck in wherever needed – but here's an idea of how we see the role;

• Achieve positive outcomes from Guest queries in a timely and efficient manner.
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required.
• Ensure that the Duty Manager/Executive Assistant Manager/Hotel Manager is kept fully aware of any relevant feedback from guests and, or, other departments.
• Demonstrate a high level of customer service at all times.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy.
• Comply with hotel security, fire regulations and all health and safety legislation.
• Act in accordance with policies and procedures when working with front of house equipment and property management systems.
• Follow company brand standards.
• Assist other departments, as necessary.

Who Must You Be?
The ideal incumbent doesn’t need to come from the hospitality or service industry, it’s not about a skill set but it’s all about the kind of person you are. You are someone that is in the know, a tastemaker, someone knows where to go and what to do on every day and night of the week. You must be curious about what’s going on around you and must have a genuine love for interacting and inspiring people. And yes, you must be active on social media.

• You have previous experience in a customer-focused industry.
• You have a positive attitude and good communication skills.
• You are committed to delivering a high level of customer service.
• You execute – you get things done.
• You’re a natural host and can make guests and team members feel at home in our hotel.
• Service at heart is what you do - you're imaginative when it comes to creating experiences.
• Keen to take ownership of and pride in your work, a roll-up-your-sleeves attitude to seeing work through and delivering results
• You have an excellent grooming standard.
• You are calm, efficient, and organized with great attention to detail.
• You have the ability to multi-task while maintaining a positive attitude when working with Guest.
• You are able to carry yourself in a professional manner with an emphasis on hospitality and guest service.
• You are able work on your own and as part of a team.
• You are a social media savvy.
• You have exceptional communication skills with great command of English (verbal and writing).

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors.
• Had speech, drama or performance training.
• Have worked as stewardesses, promoters, hostesses.
• Have done volunteer work.
• Conflict resolution experience.
• Fresh Graduates are welcome to Apply

Marriott International

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Aloft, we aren’t your typical hotel—but we aren’t too cool for school either. We’re here to be our guests’ launching and landing pad. Whether they are taking their dog for a walk and coming back for a drink, wrapping up a day of meetings with coworkers, or they’re in town to see family, friends, or their favorite band, we offer a hub for connection to others and the area around them, with modern design and personality to boot. We’re looking for confident self-expressers who aren’t afraid to draw outside the lines. If you are someone who gets excited about the possibilities to connect with others, then Aloft Hotels is the place for you. In joining Aloft Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.