The best place to find hotel jobs in South East Asia!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Nirvana Strength

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Nirvana Strength

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Nirvana Strength

Job Description

Nirvanna Life Bali is the best Luxury Venue and Club, Cafe and Wellness in Bali, based

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Nirvana Strength

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Kartu izin tinggal dapat diberikan untuk posisi ini

The Sun Of Granary Resort & Villas

Job Description

The Sun of Granary Resort and Villas presents “an escape to paradise” in the traditional village of Kenderan, Tegallalang, a part of Ubud region. With locally inspired experiences set against the lush greenery of Tegallalang, the resort takes you closer to the heart and soul of Ubud. Complemented by the surrounding lavish scenery and tranquil ambience, The Sun of Granary Resort and Villas truly lives up to its name. We welcome you on a journey to feel fully connected with nature.

Encompassing a collection of 24 Balinese stylishly appointed rooms and villas, The Sun of Granary Resort and Villas was designed with a focus to discover the simple pleasures in an idyllic haven. It is a place to unwind and drown into the peacefulness of scenic greenery. A million miles away from the daily hustle and bustle; we invite you to feel the true spirit of Balinese hospitality and get a chance to reconnect with family and friends in your own private sanctuary at The Sun of Granary Ubud Resort and Villas, where excitement and action are never far away. The Sun of Granary Resort and Villas is looking for passionate professional candidates for position :

Marcom Executive

Requirements :

-          At least 2 years of experience in a similar role

-          Excellent communication skills and the ability to network

-          Actively engage in all social media platform and in-depth knowledge of digital marketing tools

-          Adaptability and the ability to juggle multiple projects

-          Strong attention to detail

-          Good organization and planning skills

-          Positive attitude, good personality and adeptness in both team and individual settings

-          Immediate availability to join

If you interested to be a part of our team, please send your resume and recent photograph or can come directly to the location.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi
  • Selasa: Pagi
  • Rabu: Pagi
  • Kamis: Pagi
  • Jum'at: Pagi
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 26 August 2024

Marriott International

Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Nimo Hotel & Resort

Job Description

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024
• Gaji yang diinginkan: Rp4,000,000 - Rp5,000,000 per bulan

Company Confidential

Job Description

Marriott International

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Participates in employee progressive discipline procedures.
• Uses all available on the job training tools for employees.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises on-going training initiatives and conducts training when appropriate.
• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains high visibility in public areas during peak times.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

PT Bandung Parahyangan Golf

Job Description

Qualifications :

1. Max Age 35 years old
2. Minimum education Bachelor's degree (S1)
3. Have an experiace minimum 2 years in the same job position perfer hospitality
4. Have a Good communication and interpersonal skill
5. Have an excellent leadership skills
6. Have the ability to multitask and meet deadlines

Job Requirements :
 

1. Process all guest check-ins, verifying guest identity, form of payment.
2. Set up accurate accounts for each guest according to their requirements.
3. Ensure rates match market codes, Secure payment, verify/adjust billing.
4. Compile and review daily reports.
5. Complete cashier and closing reports.
6. Supply guests with directions and property information.
7. Accommodate guest requests, contacting appropriate staff if necessary.
8. Follow up to ensure requests have been met.
9. Process all payment types, vouchers, paid-outs, and charges.
10. Balance and drop receipts.
11. Count and secure bank at beginning and end of shift.
12. Obtain manual authorizations and follow all Accounting procedures.
13. Notify Loss Prevention/Security of any guest reports of theft.

PT Mitra Ella Indonesia

Job Description

Key responsibilities:

• Performing various types of beauty care massages and health therapies
• Keep detailed records of the massage treatments and therapies performed on each spa guest
• Communicates with guests during massage to adjust massage techniques as needed
• Resolve guest complaints and report any accidents to the supervisor
• Clean and sanitize the work area, change maintenance room linens and sterilize all instruments and equipment before use
• Explains massage treatments and therapies to guests and provides appropriate recommendations if necessary

Requirements:

• F, Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Minimum of 3 years of experience as a spa therapist
• Relevant certifications and qualifications in various spa treatments and massage techniques
• Knowledge of spa treatments and services
• Ability to provide a wide range of spa treatments tailored to individual client needs
• Committed to ongoing professional and personal development within the business
• Ability to communicate effectively in English
• Able to join immediately
• Willing to work at Pondok Indah, Jakarta Selatan

Benefits:

• Competitive salary
• Incentives and commissions

The Ritz-Carlton

Job Description

The Mulia, Mulia Resort & Villas Nusa Dua, Bali

Job Description

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Dara Boutique Hotel

Job Description

Join Our Team at Boutique Hotel in Padang Padang, Uluwatu

Opening Soon in August 2024!

We are excited to announce the opening of our new boutique hotel in the stunning Padang Padang area! As we prepare for our grand opening, we are looking for enthusiastic and experienced individuals to join our team in the following roles:

Available Positions:

1. Housekeeping Staff (HK)
2. Front Office Staff (FO)
3. Security Staff (SC)

Key Responsibilities:

Housekeeping Staff:

• Ensure the cleanliness and tidiness of guest rooms and public areas.
• Perform regular cleaning tasks and deep-cleaning projects.
• Manage laundry and linen inventory.
• Report any maintenance issues to the relevant department.
• Provide exceptional customer service to all guests.

Front Office Staff:

• Greet and welcome guests with a friendly manner.
• Handle check-in and check-out processes efficiently.
• Manage reservations and guest inquiries.
• Coordinate with other departments to ensure guest satisfaction.
• Maintain accurate records and handle cash transactions.

Security Staff:

• Monitor and patrol the hotel premises regularly.
• Ensure the safety and security of guests and staff.
• Respond to emergencies and provide first aid if needed.
• Maintain detailed incident reports.
• Enforce hotel policies and regulations.

Requirements:

• Minimum 1 year of experience in the respective role.
• Ability to work in shifts.
• Must live near the Uluwatu area.
• Strong communication and interpersonal skills.
• For housekeeping: Attention to detail and a commitment to quality.
• For front office: Proficiency in using hotel management software, customer oriented
• For security: Strong observational and problem-solving skills.

Why Join Us?

• Work in a serene and beautiful location.
• Be part of a friendly and supportive team.
• Competitive salary and benefits.
• Opportunities for growth and development.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 15 August 2024
• Gaji yang diinginkan: Rp3,300,000 - Rp4,000,000 per bulan

The Mulia, Mulia Resort & Villas Nusa Dua, Bali

Job Description

The Duty Manager is primarily responsible in taking care of the resort guest requirements and handles their complaints in satisfactory manner, to ensure guest expectations are met.

To detect and take action when service or equipment is malfunctioning during his or her duty period and report the incident to the department head of the particular department involved. He / she are also responsible for the physical appearance of the lobby and Front Office in particular, but also all areas of the Resort.    

We welcome applicants who nurture innovative spirit, highly motivated with positive attitude, able to work as a team, fluent in English, and minimum of two years experience in similar position from five star hotel. Excellent in communication and problem solving skill.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Marriott International

Job Description

POSITION SUMMARY

Recreation Supervisor - Yogyakarta Marriott Hotel

Create recreational activity agendas and advertisements using publishing software. Conduct inventory of supplies, materials, and equipment and inform manager of low supply items. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational equipment and supplies.

Assist management in training, motivating, and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Anticipate and address guests’ service needs; assist individuals with disabilities. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Process orders or transactions from customers and collect payment as necessary. Ensure adherence to quality expectations and standards; identify, recommend, and implement new ways to increase organizational quality. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

REQUIRED QUALIFICATIONS

License or Certification: CPR Certification

First Aid Certification

Recreation and Fitness Equipment

Any certification or training required by local and state agencies.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International

Job Description

POSITION SUMMARY

Respond to any questions from guests and follow up with guests to ensure their requests have been met to their satisfaction. Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities. Respond to guest requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business center services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers. Contact appropriate individual or department as necessary to resolve guest requests.

Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance. Assign and ensure work tasks are completed on time and that they meet appropriate quality standards. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

 

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Company: The Gaia Hotel Bandung

Job Description

Company: Waringin Hospitality Hotel Group

Job Description

Company: Zuri Hotel Management

Job Description

Holiday Inn Bandung

Job Description

Marriott International

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Marriott International

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Company: The Dharmawangsa Jakarta

Job Description

Company: Redtop Hotel & Convention Center

Job Description

Company: PT Parksideindah Hotel Manajemen (Parkside Hotel Group)

Job Description

Company: Ecosfera Hotel

Job Description

Company: Radisson Hotel Group Indonesia

Job Description

Marriott International

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, or assisting guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or designated bell area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time; move through narrow, confined, or elevated spaces as well as up and down stairs and/or service ramps) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and 100 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Company: Pullman Ciawi Vimala Hills Resort Spa & Convention

Job Description

Alex Villa Complex N4

Job Description

**Join Our Team as a Skilled Shisha maker at Villa**

Are you passionate about shisha maker and have a talent for give best service? We're looking for a dedicated and experienced waitress to join our team.

**Position: Hookah Guy **

**Location: Alex Villa Complex N4 **

**Salary: Competitive, with additional bonuses**

**Basic Requirements:**

- Have knowledge about hookah / Shisha maker.

- ⁠Creative and friendly 

- Ability to work efficiently in a fast-paced environment.

- Able to speak English

- Strong attention to detail and a commitment to food or drinks safety and hygiene standards.

- Excellent teamwork and communication skills.

**What We Offer:**

- Competitive salary with performance-based bonuses.

- Opportunities for professional growth and development.

- A supportive and collaborative work environment.

- Discounts at our restaurant.

- Health benefits and paid time off.

If you have a passion and the skills to match, we’d love to hear from you! Apply now and become part of a dynamic team dedicated to culinary excellence.

• Tersedia jam fleksibel
• Tidak diperlukan pengalaman kerja untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024
• Gaji yang diinginkan: Rp3,300,000 - Rp4,000,000 per bulan

Company: Hotel Best Skip

Job Description

Company: PT Grahawita Santika

Job Description

Company: Hotel Tentrem

Job Description

Company: Satoria Hotel

Job Description

PT. Helvetia Nata Loka

Job Description

Responsibility and Qualification:

         •     Create a positive guest experience through interaction and adherence to the steps                        of service

         •     Prepare and serve cocktails, spirits, wines and non-alcoholic beverages

         •     Displaying warmth and hospitality while developing & remembering repeat customers

         •      Maintaining a quality room atmosphere (light dimming, music volume, scent etc.)

         •       Count and take inventory of all beverages and supplies

         •        Communicate beverage descriptions, specials and information to guests and 

                team  members

          •         Ensuring a clean and orderly facility

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Marriott International

Job Description

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education:                               High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 1 year of related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Puri Garden

Job Description

DUTIES AND RESPONSIBILITIES:-

·       Ensure outstanding customer care at all times.

·       Maintains a friendly, cheerful and courteous demeanour at all times.

·       Courteously and accurately answers inquiries from potential guests and accepts hostel reservations. 

·       Responds to telephone and in-person inquiries regarding reservations, hostel information and guest concerns.

·       Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

·       Supervise daily shift process ensuring all team members adhere to standard operating procedures.

·       Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.

·       Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

·       Adhere to company credit limit, floor limit policies.

·       Allocate rooms to expected arrivals after checking guest preferences and special requests.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi
  • Selasa: Siang
  • Rabu: Pagi
  • Kamis: Siang
  • Jum'at: Pagi
  • Sabtu: Siang
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Suga Estate - Rice Field View Villas

Job Description

We are pleased to share the career opportunity at Suga Estate  for following:

The Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.

And aquire new villas to manage for our growing portfolio of villas under management. 

The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Villa manager must also be able to:

1. Work with OTA bookings 
2. Manage product sales (day tours, in-house spa, floating breakfast, etc.)
3. Manage short term and long term bookings
4. On call for guest emergency at night
5. Manage reviews of guests
6. Interact with guest on daily basis
7. Find new villas for management
8. Flexible availability per guest requirements
9. Manage small f&b and in house spa

Qualification:

1. Speak fluent/conversational English
2. Minimum 2 years of experience in a similar position
3. Honest, great personality, service-oriented, enthusiastic, self-motivated and good team player
4. Excellent leadership and management skills
5. Ability to manage and interact with diverse staff and guests
6. Strategic and proactive thinker; problem solver,
7. Ability to deal with queries from owners and guests, keep them informed of relevant issues and information
8. Have a high standard of operations in staff management, cleanliness, and villa maintenance

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

The Ritz-Carlton

Job Description

Synergy Pro Business Consulting

Job Description

Suga Estate - Rice Field View Villas

Job Description

• Spa Receptionist Qualifications
• Good human relations
• Excellent phone etiquette
• Possess strong knowledge of how computers work, as well as the ability to use MS office package to process and store information
• Excellent multitasking skills to successfully handle several assignments together
• Possess strong organizational skills required for achieving efficiency on the job
• Good knowledge of beauty products to be able to promote them to clients
• Excellent communication skills needed for effective discussions with clients to promote the spa’s products and services to them.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Lay Day Uluwatu

Job Description

Lay Day Uluwatu is currently seeking a skilled and enthusiastic Housekeeper to join our team.

As a Housekeeper at Lay Day Uluwatu, you will be responsible for ensuring the cleanliness and tidiness of the hostel, including guest rooms, public areas, and other facilities. You will also ensure that guests have a comfortable and pleasant stay.

Responsibilities :

·       Clean and tidy guest rooms according to hotel standards.

·       Replace linens, towels, and bathroom amenities.

·       Clean public areas such as the lobby, corridors, and lounge.

·       Report any damages or repair needs in guest rooms or public areas to the appropriate department.

Qualifications :

·       Minimum of 1 year of experience in a similar position

·       Ability to work quickly and efficiently, with attention to detail.

·       Good communication skills and ability to work in a team with positive attitude

·       Willingness to work in shifts, including weekends and holidays.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

PT Modernland Realty Tbk

Job Description

Job responsibilities :

• Managing organizational sales by assisting the department leader in developing a business plan that covers sales & revenue.
• Researching prospects and generating leads.
• Tracking sales goals and reporting results as necessary.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Understand and promote the organization and products.
• Understand our ideal customers and how they relate to our products.
• Assisting the department leader, with another department in maintaining the quality of the product, and properties, overviewing the trends, and maintaining the ability of the product to be as relatable as possible with the customer.

Requirements :

• Minimum 3+ years of experience in the hospitality industry, event or customer relationship management.
• Fluent in English, both written and spoken.
• Proficient in Microsoft Office Applications.
• Experience in planning and implementing sales strategies and event management.
• Has negotiating skills, good communication skills, management and problem-solving skills, and the ability to build good client relationships.
• Ability to work flexible hours, including weekends and holidays.

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak, and understand English and Mandarin (will be an advantage) to communicate effectively with guests and employees.

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Sunset Hospitality Group

Job Description

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024
• Gaji yang diinginkan: Rp3,600,000 per bulan

Grand Mirage Resort & Thalasso Bali (Bali)

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Daimyo Bali

Job Description

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Botanika Estate

Job Description

We are pleased to share the career opportunity at Botanika Estate for following:

Asst.  Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.

And aquire new villas to manage for our growing portfolio of villas under management. 

The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Asst Villa manager must also be able to:

1. Work with OTA bookings 
2. Manage product sales (day tours, in-house spa, floating breakfast, etc.)
3. Manage short term and long term bookings
4. On call for guest emergency at night
5. Manage reviews of guests
6. Interact with guest on daily basis
7. Find new villas for management
8. Flexible availability per guest requirements
9. Manage small f&b and in house spa

Qualification:

1. Speak fluent/conversational English
2. Minimum 2 years of experience in a similar position
3. Honest, great personality, service-oriented, enthusiastic, self-motivated and good team player
4. Excellent leadership and management skills
5. Ability to manage and interact with diverse staff and guests
6. Strategic and proactive thinker; problem solver,
7. Ability to deal with queries from owners and guests, keep them informed of relevant issues and information

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi
  • Selasa: Pagi
  • Rabu: Pagi
  • Kamis: Pagi
  • Jum'at: Pagi
  • Sabtu: Pagi
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Nimo Hotel & Resort

Job Description

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024
• Gaji yang diinginkan: Rp4,000,000 - Rp5,000,000 per bulan