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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Putrajaya Marriott Hotel

Job Description

Putrajaya Marriott Hotel

Job Description

Marriott International

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Indah Putrajaya Sdn Bhd

Job Description

PLAZA PANCAWARNA SDN BHD

Job Description

Description

REQUIREMENT
1) Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.
2) Required language(s): Bahasa Malaysia, English.
3) Fresh graduates are encouraged to apply. Candidate with 2-3 years working experiences in the related field will be an added advantage.
4) Pleasant personality with a friendly approach and well groomed.
5) Enjoy providing top services towards customers.
6) Must be responsible, hardworking and have pleasant personality.
7) Ability to work on shift, long hours, weekends and Public Holidays.
8) Able to work independently

RESPONSIBILITIES

1) Handles Front Desk operations of handling arrivals, Check-ins (registration) and departures for check-outs (cashiering) of all the hotel guests
2) Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction.
3) Provide excellent service to internal customers as appropriate.
4) Be familiar with the hotel's products and services and policies.
5) Support and embrace the spirit of "Team Work".
6) Full-Time position(s) available.

UNDER NAME SUN INNS HOTEL INTERNATIONAL , BRANCH AT KELANA JAYA
WITH PROVIDED SERVICES TO ALL GUEST.

Eastin Hotel Kuala Lumpur

Job Description

Description

-Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
-Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.
-Assists in sending guest messages or faxes.
-Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows
-Prepares and checks for VIP’s arrival and escorts guests to rooms.
-Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
-Operates the front office computer system in order to assist front office attendants.
-Checks group department, fit and ensure switchboard makes appropriate wake up calls.
-Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.
-Assists reception, business centre, cashier, concierge and bell captain during they are busy.
-Answers guests inquires, handles complaints and attend to the needs of the guests.
-Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
-Authorises charges to be made for late departures and/or compliments on them.
-Promotes and maintains good public relations.
-Motivates and maintains good staff relations.
-Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
-Follows up in credit check report, liaise with credit manager.
-To responsible for front office operation during the absence of Front Office Manager (HO).
-To discuss all matters that needed to follow up with the next shift Reception Manager.
-Approves the working schedule for the front office attendants and submits them to front office manager (HO).
-Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
-Assigns and Approves Duty roster for all Front desk staffs.

Citytro Sdn Bhd trading as Eastin Hotel Penang, which is located in the Queensbay integrated, waterfront development, strategically nestled within a 15mins drive from Georgetown and 10mins away from the Penang International Airport. We are a business class hotel of international standard with 328 well appointed guest rooms and suites catering to the discerning business and leisure traveler. Our vision is to be the leading business class hotel in Penang. We won TripAdvisor Travelers' Choice Award in 2020.

Hotel Grand Continental Kuala Lumpur

Job Description

Description

Candidates with Halal certificate preferred.
Conduct on the job training from time to time.
Attend Head of department daily briefing and weekly meeting
Monitor and ensure service standard are in accordance with the Standard of Operation.
Perform inventory
Ensure all aspects are in order, food served is fresh and of good quality. Any feedback to inform to the Kitchen team.
Adhere to cashiering procedures
Attend any enquiries and complaints from customer and feedbacks are to be brought to the attention of the General Manager.
To conduct daily briefing to all employees to updates of operation needs and changes.
To assign duty roster and work task to Rank and File employees.
To perform other duties as and when required by the Management
Able to work anywhere in Malaysia.

Grand Continental Kuala Lumpur Hotel is located right in the heart of Kuala Lumpur and offers 309 rooms. The hotel is close to the Putra World Trade Centre and Maju Junction Shopping Mall. A few yards away are the LRT and monorail stations, and in close distance is the Bintang Walk and Chinatown. On-site facilities and services include free car parking, a Chinese restaurant, tour desk/travel counter, mini gym and sauna, snooker center, secretarial services, conference rooms, and plenty more. Everything Grand Continental Kuala Lumpur Hotel does is centered around the guests' experience, ensuring comfort and relaxation.

Hotel Grand Continental Kuala Lumpur

Job Description

Description

Duties and Responsibilities:
• Manages the guest experience by ensuring the followings are provided: -
• Thoughtful and attentive service with relaxed efficiency
• Complete responsiveness to the desire of the hotel guests
• Quality service of the hospitality is optimised in accordance to the QSS
• To maintain a good working relationship with your own colleagues and all other departments.
• To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.
• Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.
• Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
• Register guests promptly following the QSS for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.
• Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready
• Ensure guest details are updated in the computer immediately and accurately in order to know guest’s likes and dislikes or if there’s any special request.
• Ensure all telephone calls are answered promptly and clearly in a courteous and friendly manner. All guests’ requests must be well-handled and followed up with the assistance of Telephone Operator.
• Inform Front Office Supervisor or Duty Manager to welcome VIP guests and membership Card guest’s
• To keep the daily logbook up-to-date by recording the briefing information, follow-ups and guest comments.
• To prepare and print the daily shift reports such as “Arrival/ In-House Guest”, “Back-up” and “Departure Guest”.
• To fill-in the daily “Shift Check List” and complete the tasks assigned by the Duty Manager / Front Office Supervisor at the end of each individual shifts or handover for follow-up, if necessary.
• Ensure guest room change is minimised and handled in a proper manner, and all relevant departments are being communicated accordingly. Proper authorisation to be obtained from the Front Office Supervisor or Duty Manager.
• To handle all check-outs promptly for FIT, Membership Card guests and groups by ensuring all charges are settled and are in accordance with the hotel standard Credit policies.
• Ensure that all checked-out guest rooms keys are collected /returned accordingly.
• Handle FOREX transactions according to the standard procedures, ensuring a receipt is given to guests.
• Be aware of the currency exchange rates and be alert of the forged currencies and travellers cheques.
• Receive and slot guest bills into the correct guests’ folders. Ensure that all bills for the guests correspond with the guest name, room number and signature.
• Ensure all city ledgers’, Paid Out and all transaction are being checked and signed by the Duty Manager on duty at the end of each shift.
• Ensure the printing and distribution of the night reports are done correctly and accurately.
. Working on 3 Shifts

Grand Continental Kuala Lumpur Hotel is located right in the heart of Kuala Lumpur and offers 309 rooms. The hotel is close to the Putra World Trade Centre and Maju Junction Shopping Mall. A few yards away are the LRT and monorail stations, and in close distance is the Bintang Walk and Chinatown. On-site facilities and services include free car parking, a Chinese restaurant, tour desk/travel counter, mini gym and sauna, snooker center, secretarial services, conference rooms, and plenty more. Everything Grand Continental Kuala Lumpur Hotel does is centered around the guests' experience, ensuring comfort and relaxation.

Hotel Puri Melaka

Job Description

Description

1- Explaining Spa service to a client
2- Welcome guest and confirm their service
3- Telephone etiquette
4- Introduce the designated Spa Therapist to guest

Hotel Puri Melaka is a great place to stay in a historical district, only 1.2 km from A Famosa. This hotel comes with Wi-Fi throughout the property.

The accommodation is located in the old part of Malacca, approximately 5 minutes' walk from Malacca River. River Walk Park is just a short drive from the 3-star hotel, while Jalan Kubu bus stop is only 0.7 km away. A family vacation to Malacca will become more exciting if you visit The Shore Oceanarium lying just 1 km from this property. For those travelling from afar, Batu Berendam airport is 10 minutes' drive away.

Welcoming guests with an antique interior, the Puri Melaka features 82 rooms with views of the garden. They are decorated with antique furniture.

There is a lounge bar on site. The restaurant Ho Hong Kee is situated extremely close to this Malacca hotel.

Venice Property Sdn Bhd

Job Description

Description

Responsible for the reception area of a business. Handle and monitor staff tasks, respond to inquiries and reply guest email. They are the first point of contact for clients and customers.

Venice Property Sdn Bhd trading as The George, George Town, Penang is located at 138, Jalan Penang, Georgetown and it's a luxurious 5-star boutique hotel with 91 rooms along the historical Penang Road in Penang Island.

We're looking for talents to join the family and if your gift is to create memorable guest experiences, you fit perfectly with us!

Moxy Hotels

Job Description

TENGAH RESORT SDN. BHD.

Job Description

Marriott International

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.
 

In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Incompleteness Theorem Sdn. Bhd.

Job Description

i. Front-desk management and facility management:

• Meet and greet potential and existing members when they walk into our space and assist them with any queries.
• Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails).
• Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.
• Receive and notify members on documents/packages and distribute them accordingly.
• Monitor office supplies and place orders when necessary.
• To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion.
• Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.
• Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.
• Keep the front desk organized and clean.
• Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

ii. Building Management and Operation:

• Ensure that our event space is all prepped and assist with event logistics.
• Ensure all building-specific forms are up to date.

iii. Community Engagement and Events:

• Register new members, guests and maintain the database of existing members.
• Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.

iv. Ad hoc tasks as and when assigned by superior

Sunrise Spring Sdn Bhd

Job Description

Description

Summary

The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring attractions and connected to all things authentic for today’s modern and savvy travellers.

If you are a curious, like-minded explorer and seeking a new career adventure that is fresh and fun, we want your energy. Join us and make Hyatt Centric City Centre Kuala Lumpur your launchpad. At Hyatt, our purpose is this: We care for people so they can be their best.

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Front Office Manager is responsible in delivering the brand promise by managing the Front Office operations for the hotel, ensuring the smooth and efficient running of all operational aspects of the Front Office Department.

New Upscale Lifestyle Hotel in the Heart of Kuala Lumpur

The first Hyatt Centric hotel in Kuala Lumpur, we are your ultimate launchpad to discover everything from charming hidden gems to bustling vibrant scenes the capital city has to offer. Located on Jalan Sultan Ismail, our 312 rooms, restaurants and event space are designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences.

Sunrise Spring Sdn Bhd

Job Description

Description

Summary

The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring attractions and connected to all things authentic for today’s modern and savvy travellers.

If you are a curious, like-minded explorer and seeking a new career adventure that is fresh and fun, we want your energy. Join us and make Hyatt Centric City Centre Kuala Lumpur your launchpad. At Hyatt, our purpose is this: We care for people so they can be their best.

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Manager - Front Office is responsible in delivering the brand promise by managing the Front Office operations for the hotel, ensuring the smooth and efficient running of all operational aspects of the Front Office Department.

New Upscale Lifestyle Hotel in the Heart of Kuala Lumpur

The first Hyatt Centric hotel in Kuala Lumpur, we are your ultimate launchpad to discover everything from charming hidden gems to bustling vibrant scenes the capital city has to offer. Located on Jalan Sultan Ismail, our 312 rooms, restaurants and event space are designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences.

Putrajaya Marriott Hotel

Job Description

Putrajaya Marriott Hotel

Job Description

Indah Putrajaya Sdn Bhd

Job Description

Description

JOB DESCRIPTION:
-Handles cashiering duties for cafe/restaurant or room service orders.
-Ensuring all billings are accurate and handling cash float.
-Attend to guest complaints and restore guest satisfaction.
-Serving guest's orders accurately and promptly and ensuring that food is served according to the order, table layout is clean and appropriate with the clean and correct condiments and cutlery.
-Displaying menu for the day on table and notice boards; delivering accurate and prompt room service.
-Performs inventory count, order taking, prepare breakage report, update bill orders or status, communicate telephone messages for guests, and post bills to guest account.
-Performs all tasks according to established controls and systems (cashiering procedures) in the restaurant while trying to reduce cost and increase sales volume.
-Explaining menu to guests, up-selling and presenting guests’ bills which are accurately generated.
-Using, storing, cleaning and maintaining equipment such as chinaware, silverware, glassware, and coffee machine according to specifications and perform all scheduled preventive maintenance activities prepared by supervisor or superior.
-Implementing 5s in their area of responsibility.
-Performs any assignment as assigned or delegated by the superior and hotel manager as competently as possible and fulfilling special duties which may be assigned by management from time to time.

JOB SPECIFICATION:
-Candidates must possess at least SPM/"O" Level, Diploma/Advanced/Higher/Graduate Diploma in any field
-Proficient in English and Bahasa Malaysia.
-Ability to work on shift and public holiday.
-Possess good personality and punctuality.
-Possess strong communication skills.
-Must be friendly, positive, self-disciplined and willing to learn.
-Possess good problem-solving skills, organizational skills and multitasking abilities.

Our Mission is creating “Refreshing Social & Business Exchanges” making our guests “Our Champions”.
We live our brand through daily engagement with guests for 15 minutes . We engage with guests by putting ourselves in their shoes in a genuine, friendly and helpful manner. When mistakes occur, we apologize and take prompt corrective action until the guests respond positively.
We’ll never say ‘that’s the way we do it’, because the way it’s done will depend on you.
The economic uncertainties in Malaysia with lower prices of commodities has created challenges. The opening of new hotels in Putrajaya and as more competition throughout has made the market extremely competitive. We will be innovative in our marketing & pricing plans, at the same time stay focused on our cost of operations during this challenging period. The growing Putrajaya market together with the lower Ringgit may mitigate some of these adverse factors.

Moxy Hotels

Job Description

MARINA PUTRAJAYA SDN. BHD. (MPSB)

Job Description

Description

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Our Vision
To be the top tourist attractions in Malaysia by year 2025.

Our Mission
• To provide a variety of leisure and tourism products at an affordable price/value for money.
• To provide first class leisure and tourism facilities.
• To satisfy customers with service quality beyond expectation.
• To offer a unique and unforgettable experience.

Marriott International

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International

Job Description

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Geo Resort Sdn. Bhd.

Job Description

GENERAL RESPONSIBILITIES

1. Maintain the highest standard of guest service and satisfaction.
2. Responsible for engendering team spirit and motivation in all staff.

KEY RESPONSIBILITIES

1. To ensure the highest standard of welcome and that the services provided for the guests are delivered to attain the qualitative targets.
2. To provide day-to-day supervision, direction, and leadership to all Front Office personnel under the guidance of the Head of the Department by the objectives, performance, and quality standards set.
3. Responsible for the swift handling of guest requests.
4. Responsible for overseeing the completion of Night Audit procedures.
5. Maintain courteous guest service and respond promptly to guest inquiries, complaints, needs, special requests, and other related matters and ensure an optimal level of guest satisfaction and repeat business.
6. Report any maintenance issues discovered or reported in the rooms and ensure that these are timeously carried out, and recorded in the Duty Manager's log/ handover book.
7. Train, coach, motivate, and supervise all front office staff.
8. Perform other tasks deemed necessary for the smooth operations of the hotel or instructed by the Head of Department.
9. Ensure outstanding quality operation performed at all times
10. Responsible for the smooth running of the Front Office during shift hours.
11. Plans, directs, controls, and supervises the Front Office activities during the shift to provide efficient service for guest satisfaction. 
12. Represents The Management in handling complaints, and inquiries in all areas of operations when required.
13. Conduct daily briefing and training for the Front Office team.
14. Maintain up-to-date information on room rates, promotions, and packages. Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb), and paging for in-house guests.
15. Cross-check that all billing instructions are correctly updated.
16. Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
17. To verify the accuracy of the cash drawers at the beginning of the shift and supervise the close-out of shift work and cash at the end of the shift. 
18. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
19. Ensure the Front office log book and hotel log book are always updated and actioned upon.
20. Ensure safety by following guest check-in and security procedures and reporting suspicious activity to security, the Front Office Manager, or the Manager on Duty (MOD).
21. Assist all departments in servicing the guests during high volume periods.
22. Takes responsibility in the absence of the Front Office Manager.
23. Performs other duties as assigned, requested, or deemed necessary by the Management.

HOME PLANET SDN. BHD.

Job Description

Description

-Candidate must possess at least a Diploma, Bachelor's Degree, post-Graduate Diploma in hospitality/tourism/hotel management, or equivalent.
-At least 3 years of working experience in the related field (Hospitality industry)
-Thorough knowledge of customer service, office management, and basic bookkeeping procedures
-Excellent interpersonal, communication, and writing skills in Malay, English (Mandarin would be an advantage).
-Solid knowledge of MS Office, particularly Excel and Word
-Good organizational and multitasking abilities.
-Problem-solving skills.
-Responsible for all front office functions and staff.
-Directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
-Willing to work on shift and extra hours.
-Possess own transport and driving license.
-Interested in a long-term career in a hotel environment.

Discover a paradise hideaway of exotic natural beauty offering a 6 km white sandy beach and breathtaking sea views, making it a perfect escape for families and couples from the busy city lifestyle.
Previously known as Nexus Resort Karambunai Villas and Suites, this property consists of individually owned Pool Villas and Spa Suites now leased and managed by Borneo Beach Villas. Pool Villas come with a two (2) or three (3) bedroom option, while Spa Suites (apartments with lift) are either one (1) or two (2) bedrooms. All units feature a pavilion/balcony. A self-catering service apartment concept, all units provide spacious, furnished, and comfortable bedrooms, living room, dining area, two separate bathrooms, and a well-equipped kitchen. Individual Jacuzzis are a standard feature with a Steam Bath for Spa Suites and a Private Lap Pool in every Pool Villa.

V Hotel Sdn Bhd

Job Description

Description

1. Handling front office operation which consist of reservation, reception and cashier. Handling guest check in and check out procedures. Ensure smooth operation of the Front Office
2. Be responsible for overseeing, coordinating, and monitoring the overall Front Office operation as directed by Hotel Manager to meet the service standards of the Hotel
3. Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures
4. Assist Front Office Manager with projects related to Front Office as and when required and meeting up with datelines
5. Be responsible for the safety and security with Front Office colleagues
6. Coordinating operations scopes related to Housekeeping and Maintenance.

Our Vision
To be one of the delightful boutique hotel and friendly environment in Kuala Lumpur.

Our Mission
We commitment to provide high-quality and ethical services in our room and services to our valued guests and employees.

Our hotel
Modern, Vibrant & Convenient
V Hotel is located in KL's transport hub of Bandar Tasik Selatan.
Our well-appointed rooms are equipped with comfortable beds, speedy WiFi connection, hot shower, work desks and LCD TV with selected Astro channels.
Terminal Bersepadu Selatan at Bandar Tasik Selatan (TBS-BTS) transport terminal is across the road from our hotel and connects you to KLIA Transit, KTM Komuters and RapidKL LRT rail networks. Buses to and from Singapore also operate through this hub.

Marriott International

Job Description

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supports all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence.

• Coaches, counsels, and encourages employees.

• Handles employee questions and concerns.

• Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

• Guides daily Front Desk shift operations.

• Communicates performance expectations to employees in accordance with job descriptions for each position.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

• Strives to improve service performance.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Trains staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and property occupancy.

• Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service within guidelines.

• Handles guest problems and complaints seeking assistance from supervisor as necessary.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implementing the customer recognition/service program, communicating and ensuring the process.

• Assists in the review of comment cards and guest satisfaction results with employees.

• Ensures employees have the proper supplies and uniforms.

• Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

• Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Provides feedback to individuals based on observation of service behaviors.

• Participates in an ongoing employee recognition program.

• Conducts training when appropriate.

• Participates in the employee performance appraisal process.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

• Complies with loss prevention policies and procedures.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International

Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

CRITICAL TASKS

Safety and Security

• Report works related accidents, or other injuries immediately upon occurrence to manager/supervisor.

Policies and Procedures

• Protect the privacy and security of guests and coworkers.
• Follow company and department policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
• Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests' service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
• Assist other employees to ensure proper coverage and prompt guest service.

Communication

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Talk with and listen to other employees to effectively exchange information.
• Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
• Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
• Provide assistance to coworkers, ensuring they understand their tasks.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Stand, sit, or walk for an extended period of time or for an entire work shift. 
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Greet/Escort Guests

• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Mana-Mana Suites Sdn Bhd

Job Description

Are you a master multitasker with a knack for making guests feel like royalty? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you as a Hospitality Wizard (Front Office Supervisor) at our enchanting hotel!

Key Responsibilities:

1. Magical Check-Ins: Greet guests with a warm smile and sprinkle a dash of charm to ensure their check-in experience is seamless and delightful.

2. Spellbinding Customer Service: Cast a spell of exceptional customer service by anticipating guests' needs and providing them with enchanting recommendations for local attractions and amenities.

3. Mystical Team Leading: Directly supervise front desk staff, including receptionists and concierge, besides providing effective leadership, guidance, and support to front office team members.

4. Wizardly Problem-Solving: Use your magical powers to resolve guest inquiries, concerns, and complaints with finesse and grace, turning any frown upside down.

5. Mastering Administrative Duties: Wave your wand over administrative tasks such as managing reservations, handling payments, and maintaining guest records with precision and accuracy.

6. Sorcerer of Sales Support: Promote and Enroll guests to the Mana Mana Memberships i.e Mana Mana Kaki, apart from informing guests about ongoing promotions, packages, and special offers.

7. Enchanter of Operations Management: Be the key person on the front office for reservation oversight and room assignments

8. Guardian of Standards and Quality Assurance: Ensure strict adherence to high service and cleanliness standards, in addition to conducting regular inspections of the front desk area to maintain a neat and organised appearance.

Qualifications:

- A passion for creating magical experiences for guests
- Exceptional communication skills (both spellbinding verbal and written)
- Ability to multitask like a sorcerer and remain calm under pressure
- At least 3 years of experience in hospitality or customer service (wizardry training a plus!)

- Strong leadership and team management skills are highly preferrable
- Proficiency in using magical tools such as reservation systems and office software

Iconic Hotel Penang

Job Description

1.0 Job Summary

1.1 The Guest Service Manager acts as a Management Representative in all aspects of guest relations and to assist the Guest Service Ambassador, Tele Reservation Supervisor, Tele Reservationist, Business Center Coordinator and other operational staff. His daily duties include supervision, overseas and Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. As a Duty Manager you will be a role model, sharing your expertise and continually inspiring the front office team. You will also ensure hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements. Responsible for VIP movement in the Hotel.

2.0 Duties and Responsibilities

2.1 Reports directly to the Front Office Manager on all pertinent Front Office matters affecting guest service and Front Office operations.

2.2 Handle all VVIPs and VIPs check in. For VVIPs, all check in will be under express check in, VIPs will be escorting to room after registration is completed.

2.3 Assists in other areas of the hotel when operationally required, as long as Front Desk service is not compromised.

2.4 Loiter around the hotel lobby area especially evening period to assist and interact with hotel guests as well as visitors to the Hotel.

2.5 Manage the Executive Lounge to ensure service is provided consistently to all our VVIPs, VIPs, Long stay guests, etc.

2.6 Greets and welcomes guests, VIPs, Special Attention and regular guests upon check in.

2.7 To prepare and print the welcome letter for VVIPs and VIPs 3 days in advance and obtain Hotel Manager signature before place in the room on the day of arrival. Any last minute VVIPs or VIPs to prepare on the last minute basis.

2.8 Ensure necessary courtesy amenities e.g. fruit basket, flowers, chocolate, cookies etc have been arranged and ordered.

2.9 On the arrival day, go through the traces in the IFCA system and inform Housekeeping to send accordingly the guest courtesy amenities accordingly after the room number has been confirmed.

2.9 To inform respective department such as Housekeeping, Maintenance on the VVIPs and VIPs room in order to ensure room is in a good condition.

2.10 To do inspection check on all arrival VVIPs, VIPs reservation rooms to ensure is in good condition prior before guest check in. At the same, during the room check, to ensure guest amenities such as fruit basket, flowers, chocolate etc and welcome letter are being place properly in the room.

2.11 Maintains and update guest listing in IFCA.

· List VIPs alphabetically and checks for the repeat visits.

2.12 Establishes and maintain contact with regular staying guests, contact with house guests and renders assistance when necessary.

2.13 Check cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behavior.

2.14 Co-ordinates with Guest Service Ambassador to inform her of relevant guest arrivals and departure. Ensure she is present whenever possible to meet and greet guest as when appropriate.

2.15 Assist the Front Office Department when necessary.

2.16 Provide full information on tourism, transportation schedule such as buses, airlines etc. maps, hotel facilities and other relevant tourist information to hotel guest.

2.17 Be conversant with the hotel activities and promotion of competitor hotels too.

· Ability to advise guests of the availability programmed entertainment in the hotel.

· Reads event orders, public relations materials, relevant advertisements in the hotel for guest information.

2.18 Assists in handling room lock problems.

2.19 Co-ordinates with all department concerned in order to maintain Front Office functions properly.

2.20 Operates the front office system in order to assist GSA.

2.21 Check group arrival, FIT and ensure switchboard makes appropriate wake up calls.

2.22 Handle guest complaints and other related problems and reports on the GSM log.

2.23 Assist reception, business center, cashier, concierge when they are busy.

2.24 Approves and sign for allowances, rebates as required by Front Office cashier.

2.25 Promotes and maintains good public relations.

2.26 Maintains and be guided of hotel policy on credit, lost and found guest properties.

2.27 Night duty assignment includes:

• Directly supervises the Front Office employees and ensure the punctuality, proper appearance and correct behavior of the night GSA.
• Observes the activities of F & B outlets with the outlet managers/ supervisor concern and reports any discrepancies to the FOM / F&B Manager.
• Responsible for the overall of the hotels both back of the house and front of house.
• Shall overseas the hotel overall operation during the night and work closely with the Security Department.
• To perform night audit by printing reports for HODs and Finance.
• Prepare daily briefing report for FOM.

2.28 Every end of the shift duty, to ensure a daily GSM log in properly recorded down and send an e-mail log to Front Office Manager and General Manager.

2.29 To conduct shift briefing daily for all Front Office Personnel’s.

2.30 To ensure the Front Office Stocks are maintain on the par level at all time.

2.31 Carries and is responsible for the Master Keys when on duty. It is essential that the Master keys are not lost or mislaid. The Master Keys must never leave the possession of the Assistant Manager. The Key must always be on the person of Assistant Manager or his representative.

3.0 Areas of Responsibilities

3.1

· To ensure a high level of service standard is provided which meets the expectations of hotel guests.

3.2

· To ensure that all equipment in the Front Office are kept in good working conditions.

· To ensure that the Front Office and Executive Lounge is kept in neat and clean working condition.

3.3

· To assist room sales in maximizing hotel revenue and occupancy.

4.0 Preferred Knowledge/Qualification/ Experience

4.1 Diploma in Hotel Management and have at least 2 years of working experience on the similar role.

4.2 Knowledge of IFCA would be an advantage.

5.0 Other Assignments

5.1 To carry out any other duties assigned by the Management from time to time.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 25 July 2024
• Expected salary: RM2,500 - RM2,800 per month

Iconic Hotel Penang

Job Description

Department will involve :

• Front Office
• Food & Beverages
• Housekeeping

1.0 Job Summary Front Office

1.1 Responsible for the smooth and efficient operation of the Front Desk counter and must have the system product of the Front Desk operations.

1.2 Act as a liaison officer between the guest and the Management. He/ She must have a general overall knowledge of the hotel and to be able to put into good use in the interest of the hotel.

2.0 Job Summary Food & Beverages

2.1 Responsible for the prompt, efficient and courteous service to guest under the supervision of the F&B Team Leader. Moreover he/she is responsible for increasing sale by providing specialized advice and active selling.

3.0 Job Summary

3.1 To ensure maximum care of all guest laundry, linens, uniforms.

3.2 To provide clean and hygienic public and back of house area (excluding kitchens).

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
• No experience required for this role
• Working rights required for this role
• Expected start date for role: 26 July 2024
• Expected salary: RM750 per month

Eagle Ranch Resort Port Dickson Negeri Sembilan

Job Description

Description

Oversee the daily operations of the front desk and ensure that our guests receive outstanding service from check-in to check-out. providing guidance and support to ensure that all tasks are completed efficiently and effectively.

Key Responsibilities:
- Supervise front desk staff and ensure that all tasks are completed in a timely manner.
- Oversee the check-in and check-out process, ensuring accuracy and efficiency.
- Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
- Ensure that all front desk operations comply with company policies and procedures.
- Handle cash transactions and maintain accurate records of all transactions.
- Coordinate with other departments to ensure that guest needs are met promptly.
- Assist with administrative tasks, such as maintaining guest records and preparing reports.

Qualifications:

- Previous experience in a front office role, preferably in a hospitality setting.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel management software.
- Ability to work a flexible schedule, including weekends and holidays.
- A positive attitude and a passion for delivering exceptional customer service.

Native American resort style
Food & beverage service

Indah Putrajaya Sdn Bhd

Job Description

Description

JOB DESCRIPTION
-Require to monitors and control over all matters pertaining to Front Office operations, including cashiering, night audit, bell Service, and room reservations, purchasing, receiving, storerooms, reservations, service, cost control (inventory, Guest supplies, and utility), cashiering, room promotions and personnel.
-Maintain service standards, Standard Operating Policies and Procedures, and hygiene, good conditioned rooms and cleanliness (especially Guest rooms for sale)
-Continuous communications with Guest are maintained and feedbacks received are monitored and assess so that service standards can be maintained or upgraded and Guest expectations met within promised time-frame.
-Direct the formulation and implementation of budgetary plans, pricing and marketing strategies that enables Front Office to achieve its objectives in relation to its products, services, markets, sales and profitability objectives.
-Monitor sales forecasts and competitors on a weekly, monthly, quarterly, annually etc. and initiate timely and proper corrective action to ensure that targets and budgets are met.
-Managing, appraising, developing, training, correcting mistakes and motivating front office team so that they will carry out or discharge their duties efficiently
-The Jobholder is expected to ensure the existence of a safe, secure and healthy working environment by implementing security and safety systems in the Front Office areas and fire prevention and fire fighting procedures within their area of responsibility.

JOB REQUIREMENTS
-Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any hospitality/tourism or any other relevant field
-Preferably Senior senior front office or front desk executive/manager
-Proficient in both language English & Malay (oral and written)
-Excellent knowledge of MS Office (especially Excel and Word)
-Strong leadership skills
-Strong communication and people skills
-Good organizational and multi-tasking abilities
-Problem-solving skills

Our Mission is creating “Refreshing Social & Business Exchanges” making our guests “Our Champions”.
We live our brand through daily engagement with guests for 15 minutes . We engage with guests by putting ourselves in their shoes in a genuine, friendly and helpful manner. When mistakes occur, we apologize and take prompt corrective action until the guests respond positively.
We’ll never say ‘that’s the way we do it’, because the way it’s done will depend on you.
The economic uncertainties in Malaysia with lower prices of commodities has created challenges. The opening of new hotels in Putrajaya and as more competition throughout has made the market extremely competitive. We will be innovative in our marketing & pricing plans, at the same time stay focused on our cost of operations during this challenging period. The growing Putrajaya market together with the lower Ringgit may mitigate some of these adverse factors.

Mercure Kuala Lumpur Glenmarie Hotel

Job Description

Genting Malaysia Berhad

Job Description

Genting Malaysia Berhad

Job Description

Sun Inns Hotel International

Job Description

Description

FRONT OFFICE ASSISTANT
REQUIREMENT
1) Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, any field.
2) Required language(s): Bahasa Malaysia, English.
3) Fresh graduates are encouraged to apply. Candidate with 2-3 years working experiences in the related field will be an added advantage.
4) Pleasant personality with a friendly approach and well groomed.
5) Enjoy providing top services towards customers.
6) Must be responsible, hardworking and have pleasant personality.
7) Ability to work on shift, long hours, weekends and Public Holidays.
8) Able to work independently

RESPONSIBILITIES

1) Handles Front Desk operations of handling arrivals, Check-ins (registration) and departures for check-outs (cashiering) of all the hotel guests
2) Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction.
3) Provide excellent service to internal customers as appropriate.
4) Be familiar with the hotel's products and services and policies.
5) Support and embrace the spirit of "Team Work".

Sun Inns Hotel, with more than 15 hotels in Klang valley and other strategic locations in Malaysia, is a brand belonging to the Sun Inns Group. Sun Inns Hotel is one of the largest, properly licensed and professionally run hotel group in Malaysia.

The growth strategy of Sun Inns Group is to open more hotels in key cities in Malaysia through successful partnership with like-minded associates. Above all, our motto is to assure our guests a satisfying level of comfort backed by personalized services-traits synonymous to the Sun Inns brand.

Toojou Sdn Bhd

Job Description

Internship Requirement:

• High energy & passionated with their job.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking guests.
• Flexible working hours depend on job scope.

Benefits:

• Meal provided.
• Attach with senior to have hands on experience.

Integrated Nautical Resort Sdn Bhd

Job Description

Integrated Nautical Resort Sdn Bhd

Job Description

Marriott International

Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Fairfield by Marriott guarantees a beautifully simple stay wherever you travel, with over 1,000 locations worldwide. Our Marriott family farm heritage inspires a calming, reliable experience characterized by warm hospitality, all at a great value. As a member of our team, you’ll deliver on the Fairfield Guarantee — our commitment that every guest leaves the hotel satisfied. At Fairfield, we invite you to explore career opportunities that hold our hotels and the service we provide to the highest standard. In joining Fairfield by Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Mandarin Oriental, Kuala Lumpur

Job Description

Hotel Mandarine Regency

Job Description

RESTAURANT SUPERVISOR

Summary

The Restaurant Supervisor will report to the Restaurant Manager and forms part of the F&B team who collectively deliver exceptional guest experiences.

We are looking for individuals who have a good knowledge of food & beverage, a team player and enjoys to wow guests with outstanding service and hospitality.

The Role of the Restaurant Supervisor

• To provide back up for the Manager and Assistant Managers and take responsibility in supervising and coordinating the daily activities and maintaining the highest standard of service established by the hotel
• Create and maintain a pleasant working environment and foster teamwork at all times
• Assist Restaurant Manager to constantly find ways to further increase revenues without sacrificing pre-determined standards
• He/ she is expected to deliver a high-quality experience to our guests and motivate our colleagues to ensure excellent customer service.

Preferred Qualifications And Skills

• Diploma or Certificate in Hotel Management/ Catering
• Minimum 2 to 4 years relevant job experience in similar capacity
• Knowledgeable about customer service and guest contact skills
• Knowledgeable about handling guest/colleague complaints and dealing with guests
• Previous experience in supervising and/or delegation
• Good in spoken and written English and Bahasa Malaysia
• Ability to communicate in other languages would be an advantage
• Computer literate with knowledge of Microsoft Windows and InfoGenesis System
• Pleasant with positive attitude
• Good communication and administrative skills
• Willing to work shift duties

Learn more about what it is like to work at Mandarin Oriental Hotel Group, visit us:

• https://www.mandarinoriental.com/careers
• https://www.linkedin.com/company/mandarin-oriental-hotel-group
• Watch us at: https://www.youtube.com/watch?v=A0coCZUyHzI

Malaysia work authorization is required for this position.

Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.

Marriott International

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Elabram Systems Sdn Bhd

Job Description

Job description

• • Telemarketing and liaising with guest request and assists with Casino Ops function.
• • Assist players with booking reservations pertaining to guest entertainment, dining, and other services.
• • Assist Operations team with the booking of Hotel, Limousine, restaurant reservations and all other request for patrons.
• • Process all guest requests and complaints and respond promptly and discreetly to guest inquiries.
• • Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• • Up-sell and cross-sell property amenities to guests’ company-wide.
• • Provide excellent service consistent with the property’s core service standards and brand attributes.
• • Proactively seek to provide refined luxury service ensuring guest satisfaction.

Qualifications:

• • Ability to effectively communicate in English and Korean/Chinese, in both written and oral forms.
• • Fresh graduate is welcome to apply.
• • Basic knowledge of computer skill.
• • Willing to work on shifting schedules, including weekends and holidays.
• • Has excellent customer service.

HOTEL IZUMI SDN BHD

Job Description

Description

1. Greet guests with a warm and friendly demeanor upon arrival, ensuring a memorable first
impression.
2. Efficiently handle guest check-ins and check-outs, verifying reservations, processing
payments, and issuing room keys.
3. Respond promptly to guest inquiries, requests, and concerns, providing accurate information
and assistance to enhance their experience.
4. Manage room reservations, including bookings, cancellations, and modifications, ensuring
accuracy and efficiency.
5. Coordinate with housekeeping and maintenance staff to fulfill guest requests and address
any issues or concerns promptly.
6. Maintain a neat and organized front desk area, including managing guest registration cards,
key cards, and other administrative tasks.
7. Responsible in the overall care, hospitality and service given to our customers through out
their stay.

Hotel Izumi Kuala Lumpur

Being one of the best hotels in Kuala Lumpur , we provide a wide range of services guaranteed to satisfy the needs of both business and leisure guests. Izumi Hotel at Bukit Bintang offers a stylish redesigned guest rooms with new ideal concept. The hotel with 108 guest rooms is located 1 hour 15 minutes from Kuala Lumpur International Airport and just 1 hour and 30 minutes from Kuala Lumpur International Airport 2 via KLIA Ekspress.
Situated at Bukit Bintang, this bustling area offers everything from shopping centres to nightclubs which keeps you close to city conveniences. Due to its central location, it is fairly easy to get to Bukit Bintang from anywhere in Kuala Lumpur via public transportation.

OUR VISSION & MISSION

*VISION*
- To become the most comfortable & affordable accommodation chosen by everyone under any circumstances.

*MISSION*
* Committed to provide the best service and facilities for all our customers.
* To provide the comfort room in order to give a wonderful experience for every customers.
* To ensure that all our customers are safe and secure every time.

*Our Core Value*
Trustworthy Committed Excellence Respective Affordable

AnCasa Hotel Kuala Lumpur

Job Description

AnCasa Hotel Kuala Lumpur

Job Description

Sun Inns Hotel International

Job Description

Description

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Founded in 1996 in Malaysia, Sun Inns & Hotels has grown from a small hotel startup to one of the world’s leading digital travel companies. Sun Inns & Hotels mission is to make it easier for everyone to experience the world.

By investing in the technology that helps take the friction out of travel, Sun Inns & Hotels seamlessly connects millions of travellers with memorable experiences, a range of transport options and incredible places to stay - from homes to hotels and much more. As one of the local largest travel marketplaces for both established brands and entrepreneurs of all sizes, Sun Inns & Hotels enables properties all over the world to reach a global audience and grow their businesses.

Sun Inns & Hotel, with more than 22 hotels in Klang valley and other stratefic locations in Malaysia, is a brand belonging to the Sun Inns & Hotels Group. Sun Inns & Hotels is one of the largest, properly licensed and professionally run hotel group in Malaysia. No matter where you want to go or what you want to do, Sun Inns & Hotels makes it easy and backs it all up with 24/7 customer support.

The growth strategy of Sun Inns & Hotels Group is to open more hotels in key cities in Malaysia through successful partnership with like-minded associates. Above all, our motto is to assure our guests a satisfying level of comfort backed by personalized services-traits synonymous to the Sun Inns brand.

ZEN VENTURE GROUP SDN BHD

Job Description

DUTIES AND RESPONSIBILITIES:

Register guests and assigns rooms. Accommodates special requests whenever possible.

Assists in pre-registration and blocking of rooms for reservations.

Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.

Understands room status and room status tracking.

Knows room locations, types of rooms available, and room rates.

Must be sales-minded.

Presents options and alternatives to guests and offers assistance in making choices.

Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.

Knows the location and types of available rooms as well as the activities and services of the property.

Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.

Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Knows how to use front office equipment.

Process guest check-outs.

Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,

Follows procedures for issuing and closing safe deposit boxes used by guests.

Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

Uses proper telephone etiquette.

Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.

Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.

Advise guest of any messages, mail, faxes, etc. received for them.

Inform guest of the room safe and mini-bar key and room key procedures.

Issue parking passes/validate valet parking tickets.

Communicate services and amenities of the hotel to guests.

Obtain proper identification for tax-exempt guests and attach the form to registration card.

Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.

Attends department meetings.

Reports any unusual occurrences or requests to the manager or assistant manager.

Knows all safety and emergency procedures, Is aware of accident prevention policies.

Maintains the cleanliness and neatness of the front desk area.

Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.

Advise guest of any messages, mail, faxes, etc. received for them.