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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Hotel Indonesia Kempinski Jakarta

Job Description

Alila Solo

Job Description

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest and owner expectations.   The Outlet Manager is responsible for a successful independent profit center, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, and helping to ensure the financial success of the outlet.

• Proven experience in restaurant management, in a luxury or fine-dining setting.
• Strong leadership and interpersonal skills.
• Excellent organizational and time-management abilities.
• Knowledge of food and beverage trends, as well as local and international cuisines.
• Exceptional customer service skills and a passion for exceeding guest expectations.

Manguning Hotels & Studio

Job Description

Position: Junior E-Commerce & Digital Marketing

Responsibilities:

• Manage Hotel’s presence on OTA (Online Travel Agency) platforms and Airbnb
• Coordinate with OTA representative and Airbnb hosts to optimize property listings
• Monitor booking channels, ensuring accuracy and availability of our accomodations
• Respons promptly to guest inquiries and reviews, providing exceptional customer service
• Collaborate with the marketing team to enhance online visibility and drive bookings.

Qualifications:

• Bachelor's degree in Marketing, Business, or a related fields.
• Basic understanding of OTA platforms and Airbnb hosting practices.
• Excellent communication skills for effective guest interaction.
• Detail-oriented with strong organization skills.
• Ability to work collaboratively in a fast-placed hospitality environment.

Perks include professional growth opportunities and a competitive salary

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang
  • Selasa: Pagi, Siang
  • Rabu: Pagi, Siang
  • Kamis: Pagi, Siang
  • Jum'at: Pagi, Siang
  • Sabtu: Pagi, Siang
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 30 July 2024
• Gaji yang diinginkan: Rp4,000,000 per bulan

Buahan, a Banyan Tree Escape

Job Description

We are seeking a talented and dedicated individual to fill the position of Spa & Wellbeing Manager at the exclusive and beautiful Buahan Banyan Tree Escape. The primary responsibilities include managing daily spa operations, ensuring high-quality service for guests, and developing innovative health and wellness programs.

Qualifications:

• Minimum of 2-3 years of experience in spa or wellbeing management.
• Strong leadership skills and excellent communication abilities.
• Detail-oriented and customer service-focused.
• Ability to work in a team and under pressure.

Be a part of creating extraordinary experiences for every guest.

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Buahan, a Banyan Tree Escape

Job Description

Buahan Banyan Tree Escape is seeking a dedicated and enthusiastic Asst. Restaurant Manager to join our team. If you are passionate about hospitality and have a flair for delivering exceptional customer service, we would love to hear from you!

Responsibilities:

• Lead and manage the restaurant team in daily operations
• Ensure high levels of customer satisfaction through excellent service
• Train and supervise restaurant staff
• Handle customer complaints and provide effective solutions
• Manage inventory and order supplies as needed
• Ensure compliance with health and safety regulations
• Develop and implement strategies to improve restaurant performance

Requirements:

• Previous experience in a managerial role within the hospitality industry
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Excellent problem-solving abilities
• Flexibility to work various shifts including weekends and holidays

Join us at Buahan Banyan Tree Escape and be part of an amazing team dedicated to creating memorable dining experiences!

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Mano Beach House

Job Description

• Welcoming guest to escort to the venue/table
• Considering the guest rotation
• Interact with the guest to acknowledge the guest's satisfaction
• Arranging the reservation system
• Organizing the reservation through whatsapp, phone, or email
• Create the atmosphere for the guest in accordance to the restaurant branding
• Suggesting the guest comment
• Assisting if there is any guest complain

Requirements:

• Minimum 2 years experienced in related field
• Have a good customer service skills
• Have a good communication and teamwork skill
• Proficient in English spoken and written
• Punctual

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 21 July 2024

Mahogany Hotel Nusa Dua

Job Description

Mahogany Hotel Nusa Dua Bali currently looking for potential candidates
to fill following position :
Front Office Supervisor

They are responsible for:

Customer service

• Ensuring that all customer service standards are met and that guests receive outstanding care

Guest relations

• Greeting and directing guests, managing check-ins and check-outs, and providing assistance

Problem resolution

• Responding to guest complaints and concerns in a timely and efficient manner

Reservations

• Accepting hotel reservations by phone or online, and answering inquiries from potential guests

Reporting

• Providing reports to hotel management on the performance of the reception desk

Qualification :

• Maximum age 35 years old
• Relevant educational background with the position being applied
• Have experience in the field of Front Office Supervisor at least 2 year
• Good command in both written and spoken english and computer literate
• Familiar with VHP System (Point Plus)
• Can use Ms. Office excel ( Point Plus)
• Well groomed and good personality
• Honest, friendly, pleasant, courteous, adaptibility, enthusiastic, teamwork and service oriented
• Able to join immediately
  Please send Application letter & CV to: Human Resource Department: Mahogany Hotel JI.Taman Bali No 1, By Pass Ngurah Rai, Mumbul, Nusa Dua (With Title Jobstreet - Job Position)

BUKA RESTAURANT & BAKERY

Job Description

• Train restaurant & bar staff on service, organisation and cleaning tasks

• Oversee staff operations on a daily basis

• Check areas, tables, food checker, drink checker, side stations during service

• Schedule shifts and arrange for replacements in cases of absence

• Establish and educate staff on cleanliness, tidiness and hygiene standards

• Motivate team members and resolve any issues that occur on the job

• Respond to customer complaints and special requests

• Check all missing items (tables, side stand, food checker, drink checker)

• In charge of inventory daliy, weekly & monthly

• Handling complaints and finding the best solution between the guests and our venue

• Report any major issues or needs to operation managers

• Provide excellent customer service to guests

• Overseeing staff performance on a daily basis to improve the service anytime

• Make schedule for staff members

• Make a daily report of any important information or issue in manager/spv group for other leaders to be aware of anything they should know for next day

• Finish every task on the supervisor routine checklist

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Sadara Resort

Job Description

SADARA RESORT

NUSA DUA – BALI

Sadara Resort is bringing you the world hospitality in a sophisticated design enriched with Balinese cultural heritage elements to give the remarkable holiday experiences.

Need a candidate to be part of our team for the positions as:

General Requirements:

·         Good attitude and appearance

·         Energetic, creative and open minded

·         Flexibility to work hours

·         Ability to perform well in a fast-paced environment

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi
  • Selasa: Pagi
  • Rabu: Pagi
  • Kamis: Pagi
  • Jum'at: Pagi
  • Sabtu: Pagi
  • Minggu: Pagi
• Tidak diperlukan pengalaman kerja untuk posisi ini
• Pelamar harus memiliki KTP

Anantara Seminyak Bali

Job Description

Company Confidential

Job Description

Bijia Villa Ubud

Job Description

We are pleased to share the career opportunity at Bijia Villa for following:

The Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.

And aquire new villas to manage for our growing portfolio of villas under management. 

The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Villa manager must also be able to:

1. Work with OTA bookings 
2. Manage product sales (day tours, in-house spa, floating breakfast, etc.)
3. Manage short term and long term bookings
4. On call for guest emergency at night
5. Manage reviews of guests
6. Interact with guest on daily basis
7. Find new villas for management
8. Flexible availability per guest requirements
9. Manage small f&b and in house spa

Qualification:

1. Speak fluent/conversational English
2. Minimum 2 years of experience in a similar position
3. Honest, great personality, service-oriented, enthusiastic, self-motivated and good team player
4. Excellent leadership and management skills
5. Ability to manage and interact with diverse staff and guests
6. Strategic and proactive thinker; problem solver,
7. Ability to deal with queries from owners and guests, keep them informed of relevant issues and information
8. Have a high standard of operations in staff management, cleanliness, and villa maintenance

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Grand Mirage Resort & Thalasso Bali (Bali)

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Hilton

Job Description

JOB DESCRIPTION

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. 
• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. 
• Monitor lobby traffic and assign team members as required. 
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  
• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 
• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 
• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 
• Lead and motivate team members by leading by example and employing competent and consistent management practices. 
• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 
• Complete night shift duties acting as the Night Manager when he / she is not on duty. 
• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  
• Attend training where and when required. 
• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 
• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Labor Law and HR guidelines, appropriately discipline when and where required. 
• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 
• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 
• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 
• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 
• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  
• Follow-up with guests to ensure satisfaction with problem resolution. 
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 
• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 
• Allocate rooms in accordance with guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 
• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 
• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 
• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 
• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  
• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  
• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 
• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  
• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 
• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 
• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 
• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  
• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 
• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 
• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 
• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 
• Manage costs effectively by minimizing and controlling expenses. 
• Manage and approve rebates, refunds and discounts where applicable. 
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 
• Adhere to the hotel’s security and emergency policies and procedures. 
• Carry out any other reasonable duties and responsibilities as assigned. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 
• Strong interpersonal skills to provide overall guest satisfaction. 
• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 
• Thorough organization and supervisory skills. 
• Proficient in accomplishing tasks. 
• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all! 

The Ritz-Carlton

Job Description

The Ritz-Carlton

Job Description

Alila Hotels and Resorts

Job Description

Summary

VONG Kitchen is a concept by one of New York's most celebrated Michelin stars chef - Jean-Georges Vongeritchen and his son, Cedric Vongeritchen.  With a lively night bar, the restaurant seeks to attract a mix of celebrities, socialite and movers and shakers in the business world, while serving seasonal and signatures dishes of Cedric Vongeritchen for breakfast, lunch and dinner. Hidden behind lush greenery you can seat at terrace.  This oasis features a magnificent lounge reminiscent of the most luxurious outdoor patios in the world.

As a Bartender, you ensure the guest has a great experience when dining. You are responsible for positive guest interactions while accurately mixing and serving beverages to guests and servers in a friendly and efficient manner. At all times, you are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed

The successful candidate will meet the following criteria,

• A Vocational High School in hospitality or similar
• Previous experience as a Bar Attendant or in a guest service role
• Self motivated with an outgoing personality and good communication skills
• Fluent in Bahasa Indonesia and English

Sari Rasa Group

Job Description

JOB DESCRIPTION :

• Assist Manager in controlling daily restaurant operations
• Supervise all restaurants activity, both service and kitchen operational
• Prepare schedule for crew and conduct daily briefing
• Handle customer's feedback, including complaints and compliments

REQUIREMENTS :

• Maximum 32 years old
• Minimal D3, more preferable from Hospitality
• Minimum 3 years experience as Restaurant Managerial from reputeable Restaurant
• Good leadership & well groomed
• Good communication skill & customer service oriented
• Willing to be placed in Jabodetabek Area

Alex Villa Complex N4

Job Description

• Tersedia jam fleksibel
• Tidak diperlukan pengalaman kerja untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 15 July 2024
• Gaji yang diinginkan: Rp3,300,000 - Rp4,000,000 per bulan

Pullman & ibis Styles Bandung Grand Central

Job Description

Primary Responsibilities

 Operation

·       Greet and welcome guests at the main entrance 

·       Assist in driveway management

·       Assist arriving and departing guests by opening and closing car and taxi doors

·       Maintain a clean and tidy entrance and baggage room

·       Ensure timely pick up and deliveries pertaining to baggage handling

·       Provide information and/or assistance to guests as and when required

·      Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service

·       Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance

·       Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff

·       Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

·  Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

·       Be fully conversant with hotel fire & life safety/emergency procedures

·       Attend all briefings, meetings and trainings as assigned by management

·       Report for duty on time wearing clean and complete uniform at all times

·       Maintain a high standard of personal appearance and hygiene at all times

·       Perform other reasonable duties assigned by the Management of the Hotel

 Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Concierge operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

 Span of Control

Nature

Amount

Budget responsibilities

Not Applicable

Revenue responsibilities

Not Applicable

Headcount

Not Applicable

 Profile

 Knowledge and Experience

• Secondary / High school education
• Good reading and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required, training will be provided

Competencies

• Mencari kandidat untuk bekerja pada:
  • Senin: Sore, Siang, Pagi
  • Selasa: Sore, Siang, Pagi
  • Rabu: Sore, Siang, Pagi
  • Kamis: Sore, Siang, Pagi
  • Jum'at: Sore, Siang, Pagi
  • Sabtu: Sore, Siang, Pagi
  • Minggu: Sore, Siang, Pagi
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Projects Restaurant

Job Description

• Minimum 2 - 3 years working experience in related field.

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

The Ritz-Carlton

Job Description

The Hermitage Menteng

Job Description

The Mayflower

Job Description

PT Secana Beachtown

Job Description

1.     Duty Manager

• Minimum 2 years experience in the same position in 5 star Hotels/ Villas
• Relevan Education background with position being applied
• Strong verbal and written communication skills in bith english and local language
• Excellent command in Both written, spoken english and computer literate
• Able to collaborate effectively with other hotel employees and managers to ensure team work

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 17 July 2024

Javana Royal Villas

Job Description

Javana Royal Villas is a captivating sanctuary located in Kecamatan Kuta Selatan, Bali. Our resort combines modern amenities with traditional charm to create an atmosphere of Balinese-inspired elegance. Our passionate team is dedicated to curating unforgettable experiences for our guests, ensuring they have an authentic and enriching stay. Immerse yourself in the allure of our private villas, which offer sophistication, comfort, and an oasis of relaxation. Experience the art of hospitality redefined and create cherished memories at Javana Royal Villas.

Role Description

This is an on-site contract role for an Assistant Front Office Manager at Javana Royal Villas. The Assistant Front Office Manager will be responsible for daily operations and tasks related to customer satisfaction, customer service, and front office management. They will handle office administration duties and ensure effective communication with guests and the team. The role requires working on-site at our location in Kecamatan Kuta Selatan.

Qualifications

• Proven experience in a similar role, preferably in the hospitality industry
• Strong leadership and time management skills
• Well-versed with VHP as well as other systems and reports.
• Excellent communication and interpersonal skills
• Enjoys interaction and naturally well versed with social conversation
• Strong organizational and time management skills
• Customer-oriented mindset and a commitment to providing exceptional service
• Well versed in managing different departments relation to achieve result required
•  Ability to lead and motivate a team

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 08 August 2024
• Gaji yang diinginkan: Rp5,500,000 per bulan

Company Confidential

Job Description

Qualifications:

• Strong communication and customer service skills
• Experience in training and coaching staff
• Ability to increase sales through effective leadership and communication
• Experience in the F&B industry is a plus
• Bachelor’s degree in Hospitality Management or a related field is preferred

Persyaratan minimum:

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Holiday Inn Bandung

Job Description

PT. Bimantara Citra

Job Description

Zin Hotel

Job Description

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi
  • Selasa: Pagi
  • Rabu: Pagi
  • Kamis: Pagi
  • Jum'at: Pagi
  • Sabtu: Pagi
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 30 August 2024

The Mulia, Mulia Resort & Villas Nusa Dua, Bali

Job Description

The Duty Manager is primarily responsible in taking care of the resort guest requirements and handles their complaints in satisfactory manner, to ensure guest expectations are met.

To detect and take action when service or equipment is malfunctioning during his or her duty period and report the incident to the department head of the particular department involved. He / she are also responsible for the physical appearance of the lobby and Front Office in particular, but also all areas of the Resort.    

We welcome applicants who nurture innovative spirit, highly motivated with positive attitude, able to work as a team, fluent in English, and minimum of two years experience in similar position from five star hotel. Excellent in communication and problem solving skill.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Djitu Hospitality Solution

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Pullman & ibis Styles Bandung Grand Central

Job Description

Primary Responsibilities

 Operation

·       Greet and welcome guests at the main entrance 

·       Assist in driveway management

·       Assist arriving and departing guests by opening and closing car and taxi doors

·       Maintain a clean and tidy entrance and baggage room

·       Ensure timely pick up and deliveries pertaining to baggage handling

·       Provide information and/or assistance to guests as and when required

·      Try to remember individual guest’s names especially repeat and long staying guests. Routinely greet guests as they pass through the lobby to extend a personalized service

·       Ensure all job assignments are properly logged in respective logbooks. Use the Duty Log to document matters of importance

·       Upon arrival of newspapers, prepare and deliver them to guest rooms as assigned by Front Office staff

·       Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

·  Maintain complete knowledge of all food & beverage services, outlets and hotel services/features

·       Be fully conversant with hotel fire & life safety/emergency procedures

·       Attend all briefings, meetings and trainings as assigned by management

·       Report for duty on time wearing clean and complete uniform at all times

·       Maintain a high standard of personal appearance and hygiene at all times

·       Perform other reasonable duties assigned by the Management of the Hotel

 Main Complexity/Critical issues in the Job

Maintain highest standards and quality of services in Concierge operation to meet and exceed budgeted revenue targets and guests’ expectation/VOG target.

 Span of Control

Nature

Amount

Budget responsibilities

Not Applicable

Revenue responsibilities

Not Applicable

Headcount

Not Applicable

 Profile

 Knowledge and Experience

• Secondary / High school education
• Good reading and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required, training will be provided

Competencies

• Mencari kandidat untuk bekerja pada:
  • Senin: Sore, Siang, Pagi
  • Selasa: Sore, Siang, Pagi
  • Rabu: Sore, Siang, Pagi
  • Kamis: Sore, Siang, Pagi
  • Jum'at: Sore, Siang, Pagi
  • Sabtu: Sore, Siang, Pagi
  • Minggu: Sore, Siang, Pagi
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Moonstone Beach Lounge Bali

Job Description

Description

- Music & Event Manager

- Experience in hospitality industry or lifestyle
- English is a must, since we welcome everyone
- Change maker, savvy and future leader
- Service form the heart & great friendly personality

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."

Brits Hotel Legian

Job Description

1.      Front Desk Agent

With minimum qualifications :

-Min 1 year experience on the same field

-Has good communication skills

-Be able to Speak English

- Highly motivated

- Be able to work in team

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 09 July 2024

CPM Bali

Job Description

Requirements:

• Proven experience in a similar position

• Speaks and writes excellent English and Bahasa Indonesia. Another language is a bonus

• Hard-working individual and Very good time management abilities and organization skills

• Excellent oral and written communication skills with the staff, guests,s, and management

• Familiar with most OTA’s and channel manager

• Available to work full-time ASAP and Guest oriented minded

Responsibilities :

• Being the point of contact for all guest inquiries, visits, and bookings. From pre-check-in until after check-out.

• Claim payment to the guest & organize the security deposit refund in collaboration with accounting.

• Able to do visits to properties with potential guests (all properties are in the same area)

• Communicate in perfect English and/or Bahasa Indonesia and create templates

• Comfortable to use and interact with OTA’s, help to create/update listings, pictures, prices etc

• Coordinate with activities vendors, drivers, and the operational team to organize efficiently every check-in

• Maintain records of bookings and payments (in spreadsheets), and updated systems with every booking or guest's special needs.

• Light social media posting

• Report to General Manager

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang
  • Selasa: Pagi, Siang
  • Rabu: Pagi, Siang
  • Kamis: Pagi, Siang
  • Jum'at: Pagi, Siang
  • Sabtu: Pagi, Siang
  • Minggu: Pagi, Siang
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024
• Gaji yang diinginkan: Rp8,000,000 per bulan

Hotel Santika Siligita Nusa

Job Description

AWERA RESORT

Job Description

About us

Calling all passionate adventures, Awera Resort Mentawai an exquisite haven nestled in the enchanting Mentawai island of West Sumatera, Globally as a haven for surf enthusiasts, is seeking exceptional individuals to join our team.

Qualifications & experience

• have 1 exprerience in same position 
• energic 
• fluet in english

Tasks & responsibilities

• Handle escourt guest 
• Coordination arrange arrival guest

PT Ascott International Management Indonesia

Job Description

RESPONSIBILITIES

• Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the property.
• Deals with complaints and ensures that customers are appeased.
• Perform bookkeeping activities, such as balancing cash accounts
• Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
• Ensure all guest registration and guest checkout documents are complete and accurate (COR / LOC)
• Responsible for completeness and accuracy of Night Audit.
• Assumes other duties or responsibilities as designated by the General Manager.
• To perform the role of Manager on Duty as assigned

REQUIREMENTS

• Minimum Diploma from Hotel Management major and has 5 years working experience/equivalent in similar position
• Good command of English (spoken and written) and computer literacy
• Perform good leadership & excellent communication, service-oriented, and has willingness to learn
• Able to work multi-tasks and under pressure, adaptable, high initiative, discipline, meticulous, well-organized
• Willing to work shift-based.

SALTLICK

Job Description

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 10 July 2024
• Gaji yang diinginkan: Rp4,500,000 - Rp6,000,000 per bulan

Kuara Lombok

Job Description

Description

- Front Office Supervisor

- Luxury hospitality experience.
- Exceptional attitude, enjoy challenges and positive can-do spirit.
- Excellent communication with guests and colleagues at all levels.
- Good English language skills (for all guest facing positions)
- A history of surpassing targets, fostering innovation, and delivering exceptional customer service experiences.

"Waspada terhadap Modus Penipuan pada saat proses interview. Perusahaan tidak akan memungut biaya apapun dalam melakukan proses interview. Mohon segera melaporkan ke kami, jika pada saat Anda diundang untuk interview dan diminta untuk melakukan pembayaran dengan sejumlah uang."

"Please be aware of the Fraud Company. The company will never be collecting any payment in the process of interview. Please immediately report to us if there's any companies that collecting payment to the Jobseekers."

Valstar Hotel

Job Description

We Are Hiring

Front Office

General Requirements :

• Fluent English both in spoken and written is must

• Minimum 1 year experience in the same position

• Able work under pressure

• Strong interpersonal skill, Dynamic, inspiring & innovative

• Able to join immediately

• Able to handle VHP system

Hilton

Job Description

JOB DESCRIPTION

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

The Mayflower

Job Description

The Ritz-Carlton

Job Description

Sumba Hospitality Foundation

Job Description

A Font Office Manager/Teacher is a unique position within the department. In order to preserve and maintain the consistent standards of service of the department in all aspects of the operation, you are required to coordinate and be responsible for all training activities for 8 students between 17-23 years old which shall include; planning, implementation, evaluation and getting feadback of training. You also responsible for our Maringi Eco Resort, internal part of the campus.

Fluent in English is a must.

Autograph Collection

Job Description

Autograph Collection

Job Description

PT Alam Sutera Realty Tbk

Job Description

General Job Description:

• Providing high-quality service and ensuring a positive experience for guests/visitors.
• Attends to queries and complaints from guests and ensures complete customer satisfaction.

Requirements:

• Min. bachelor degree from any major
• Minimum 3 years of working experience as Guest Relation or Guest Experience, preferable having experience in Bali
• Having experience in handling an tourist attraction area is a preferred
• Customer-oriented, strong leadership, and strategic thinking
• Excellence skill in English is a must (having skill in other languages is a plus)
• Willing to be placed at Garuda Wisnu Kencana, Bali

Garuda Wisnu Kencana Bali Cultural Park is a part of Alam Sutera Group.

Hilton

Job Description

JOB DESCRIPTION

A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing?

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Desk Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager with daily Front Office operations and to check villas prior to guest's check-in to ensure they are clean, properly equipped and in a high standard of maintenance
• Provide prompt service and actively seek opportunities to drive Guest satisfaction
• Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
• Manage, resolve or escalate any and all Guest complaints quickly
• Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
• implement and maintain guest recognition program
• Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
• Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
• Attend all Front Office meetings
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Serve your role and Team in an environmentally-conscience manner

What are we looking for?

Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous customer service experience within the hotel/resort industry 
• Excellent interpersonal and communication skills
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• High level of IT proficiency
• Chinese or Korean proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!