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Hotel Sales Executive

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

For our refined corporate functions & meetings operation with a function room for 150 pax theatre style, we are now welcoming applicants for the position of Hotel Sales Executive.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
  • Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
  • Writing and sending quotations and contracts to potential clients to secure future business
  • Ensuring that a booked event will go smoothly on the day of the event.
  • Soliciting corporate guest feedback
  • Using that feedback to help us improve our hotel services & operations
  • Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You really love the business of hotel sales & marketing within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You’re a master at making sales calls and asking for the sale.
  • You truly love the sense of achievement in winning new business.
  • You are flexible and can change focus quickly.
  • You want the challenge of increasing our rooms business and meetings business.
  • You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a hotel Sales Executive in 4 or 5 star hotels
  • Previous experience living/working outside your home country, preferably in Asia.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

  Apply Now  

Chef de Cuisine

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Chef de Cuisine/ Head Chef (French/Mediterranean/Western Cuisine).

This challenging full time hands-on position is for you if you:

  • have experience in French/Mediterranean/Western Cuisine.
  • are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
  • gain satisfaction from meeting & talking with the guests in the restaurant.
  • have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
  • have experience in a la carte and banquet cookery as well as cocktail style finger food.
  • have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
  • have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
  • are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Front Desk Agent (Chinese Speaking)

2-Jul-2024
Hilton | 35762Indonesia - Bali
This job post is more than 31 days old and may no longer be valid.

Hilton


Job Description

JOB DESCRIPTION

A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.


What will I be doing?

As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Desk Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

 

  • Assist the Front Office Manager with daily Front Office operations and to check villas prior to guests' check-in to ensure they are clean, properly equipped and in a high standard of maintenance
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • implement and maintain guest recognition program
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner

 

What are we looking for?

Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Previous customer service experience within the hotel/resort industry 
  • Excellent interpersonal and communication skills
  • Commitment to delivering a high level of customer service
  • Ability to work under pressure
  • Excellent grooming standards
  • Flexibility to respond to a variety of work situations

 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • High level of IT proficiency
  • Chinese or Korean proficiency


What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And our amazing Team Members are at the heart of it all!

F&B Service

2-Jul-2024
Lay Day Uluwatu | 35765Indonesia - Bali
This job post is more than 31 days old and may no longer be valid.

Lay Day Uluwatu


Job Description

Lay Day Uluwatu is currently seeking a skilled and enthusiastic F&B Service to join our team.

Job Description :

·       Greet and serve guests with a friendly and professional manner.

·       Serve food and beverages according to company standards.

·       Maintain cleanliness and tidiness of the work area.

·       Answer guests' questions about the menu and provide recommendations.

·       Collaborate with the team to ensure the best service to guests.

Qualifications :

·       Minimum 1 year of experience in F&B Service (preferred).

·       Knowledge of food and beverage service.

·       Good communication skills.

·       Able to work in a team as well as independently.

·       Flexible and willing to work in shifts.


Persyaratan minimum:
  • Mencari kandidat untuk bekerja pada:
    • Senin: Pagi, Siang, Sore
    • Selasa: Pagi, Siang, Sore
    • Rabu: Pagi, Siang, Sore
    • Kamis: Pagi, Siang, Sore
    • Jum'at: Pagi, Siang, Sore
    • Sabtu: Pagi, Siang, Sore
    • Minggu: Pagi, Siang, Sore
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Tanggal mulai kerja: 10 July 2024

GUEST RELATION SUPERVISOR

2-Jul-2024
PT Ebony Mitra Pratama | 35760Indonesia - North Jakarta, Jakarta
This job post is more than 31 days old and may no longer be valid.

PT Ebony Mitra Pratama


Job Description

We are seeking an experienced Guest Relation Supervisor who can oversee day-to-day operations. The Guest Relation Supervisor will be responsible for developing a positive brand image through consistent customer service with professionalism and a positive attitude. The ideal candidate will have a strong background in bar management, planning, and analysis, with a specific focus in the Hospitality Industry. 

 

JOB DESCRIPTION :

  • Delivers excellent service, meticulously coordinates reservation and manages customer’s account and information.
  • Ensure customers are properly greeted upon their arrival 
  • Check up on customer reservations and ensure that tables or suites are set before customer’s arrival 
  • Manage the front desk by receiving incoming calls, greeting and attending to customers 
  • Inform customers about the availability of tables or suites and direct them to the tables or suites
  • Keep records of customers who visit the restaurant and suites.
  • Assist customers with answers to queries, and offer solutions to issues within their capacity 
  • Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner 
  • Ensure that customers make payment for services before they exit the restaurant 
  • Keep clear records of down payments received and make detailed notes of balance payments 
  • Fill up report on customers spending every night with details to recognize customers behaviour on spending and preferences 
  • Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary 
  • Ensure all of the broadcast blast and personal chat delivered properly to the guests 
  • Welcoming and Engaging with Guests in friendly manner, maintaining regulars and understanding their specific needs and requests, collecting feedback.
  • Communicate with other staff, such as informing details of customer’s reservations, needs and complaints. 
  • Perform any other duties as required and directed by Management.
  • Placement: Pantai Indah Kapuk, Jakarta Utara.

 

JOB REQUIREMENT :

  • Maximum age of 30 years old. 
  • Minimum 1 year of experience in administrative, secretarial fields, and operational office. 
  • Excellent communication skills in English & Bahasa preferred.
  • Mandarin Speaking optional.
  • Excellent communication, approachable and service-oriented attitude 
  • Able to multi-task, adaptable, high initiative, discipline, meticulous, well-organized Willing to work with shift-based, include working on public holidays.
  • Good knowledge of Microsoft Outlook, Word, Excel, Power Point.
  • Confident, has sense of leadership, detailed, dependable and hard worker .
  • Highly responsible and reliable.
  • Teamwork-oriented.
  • Ability to focus attention on guest needs.
  • Ability to work in the fast-paced environment and handle pressure.

 

Guest Relations

2-Jul-2024
THEATRE BAR BALI | 35764Indonesia - North Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

THEATRE BAR BALI


Job Description

  1. Welcoming Guests: Greeting patrons as they arrive at the nightclub, ensuring they feel welcomed and comfortable.

  2. Customer Service: Providing excellent customer service throughout the night, addressing any inquiries or concerns promptly and courteously.

  3. VIP Services: Managing VIP guests or members, ensuring they receive special attention and have a premium experience.

  4. Reservations and Seating: Handling reservations for tables or VIP sections, coordinating seating arrangements, and ensuring smooth transitions for guests.

  5. Event Coordination: Assisting in organizing special events, themed nights, or parties within the nightclub, including coordinating with DJs, performers, or event organizers.

  6. Safety and Security: Collaborating with security personnel to maintain a safe environment for guests, ensuring compliance with safety protocols and handling any incidents discreetly and efficiently.

  7. Promotions and Special Offers: Informing guests about upcoming events, promotions, or special offers within the nightclub to enhance their experience.

  8. Conflict Resolution: Resolving any conflicts or issues that may arise among guests, ensuring they are handled diplomatically and swiftly.

  9. Feedback Collection: Collecting feedback from guests about their experience at the nightclub, including music preferences, service quality, and overall satisfaction.

  10. Cultural Sensitivity: Understanding and respecting cultural norms and preferences, as well as adhering to local regulations and laws related to nightlife and entertainment

Penempatan : Canggu Area 


Persyaratan minimum:
  • Mencari kandidat untuk bekerja pada:
    • Selasa: Siang, Sore
    • Rabu: Siang, Sore
    • Kamis: Siang, Sore
    • Jum'at: Siang, Sore
    • Sabtu: Siang, Sore
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Gaji yang diinginkan: Rp3,200,000 - Rp3,500,000 per bulan

Front desk manager

30-Jun-2024
Keong Villas | 35618Indonesia - South Rote, East Nusa Tenggara
This job post is more than 31 days old and may no longer be valid.

Keong Villas


Job Description

Keong Villas is a leading accommodation company known for our commitment to providing exceptional service to our clients. We are currently seeking a dynamic and highly organized Front Desk Manager to join our team and ensure the smooth operation of our front desk area.

We will need a person with experience in the accommodation Industry. With some HHRR skills, ready to manage a team. 

Supervise and support front desk staff, ensuring high standards of customer service.
Manage front desk operations, including check-in/check-out procedures and handling inquiries, services, invoicing, etc.
Coordinate with other departments to ensure seamless guest experiences.
Handle customer complaints and resolve issues promptly and effectively.
Train and onboard new staff
Prepare and manage schedules 

 

 

 

Guest Service Japanese Speaker

27-Jun-2024
PT Humana International Indonesia | 35363Indonesia - Central Jakarta, Jakarta
This job post is more than 31 days old and may no longer be valid.

PT Humana International Indonesia


Job Description

R

  1. Japanese Speaker, minimum JLPT N2 level (has JLPT N2 certificate
  2. Minimal education from the university preferable from Hotel and Tourism education
  3. Has experience stay and working in Japan for minimum 1 year
  4. Has experience in the same position as a guest Relation at hotel or service apartment minimal 1 year is an advantage
  5. Able to speak and communicate in English fluently
  6. Able to speak, read, and write Japanese language 
  7. Able to assist the guest in Japanese culture with hospitality mind
  8. Good grooming

 

Some of The Job Description

  1. Support front desk of processing all guest check-ins, check-outs, room assignments, and room change/late check-out requests, process all payments with accounting department, according to established hotel requirements, and provide information and assistance to all guests and visitors.
  2. Anticipate guest needs, respond promptly, and acknowledge all guest concerns.
  3. Handling guest satisfaction of the hotel facilities 

Front Office Supervisor

27-Jun-2024
Kasuari Exotic Resort | 35521Indonesia - Magelang, Central Java
This job post is more than 31 days old and may no longer be valid.

Kasuari Exotic Resort


Job Description

1. Leading the team and ensure them to live within KASUARI EXOTIC RESORT ambition, purpose, values. 2. Responsible for ensuring the smooth operations of Reservation. 3. Overseeing All Activity Check In, Check Out to deliver an excellent guest experience while evaluating guest satisfaction and setting departement targets and objectives. 4. Customer and targets oriented.

  • Pria/Wanita
  • Berpengalaman
  • SMA/SMK
  • 25
  • 35 Tahun
  • Kandidat wajib upload foto
  • Terima kandidat dari mana saja

Restaurant Supervisor

27-Jun-2024
Dolan Bali | 35457Indonesia - North Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

Dolan Bali


Job Description

We are currently seeking experienced Restaurant Supervisor to help grow our team of professionals.

Candidates must be hands-on on the floor, as well as directing activities of servers. You need to ensure service is implemented according to the company's standard. Personality and character will be used to weigh the candidate’s potential and consideration. We strive to create an honest, education driven and team-based healthy work environment.

An interest in dedication and growth gives our servers a unique collective edge, with everyone bringing something different to the table. A positive approach to team work and guest satisfaction is a must.

Requirements:

  • Positive attitude, outstanding personality
  • Able to communicate in English is a must
  • Excellent interpersonal communication skill
  • Management & Leadership skill is a must
  • At least 1++ years working experience in the same position is required

Persyaratan minimum:
  • Tersedia jam fleksibel
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Tanggal mulai kerja: 15 July 2024

Japanese Speaker Guest Service Staff - Hospitality (A-108209)

27-Jun-2024
RGF HR Agent Indonesia | 35370Indonesia - South Cikarang, West Java
This job post is more than 31 days old and may no longer be valid.

RGF HR Agent Indonesia


Job Description

About The Company:

  • The working venue is in South Cikarang.
  • Our client is a Japanese Hospitality company. Currently, they are looking for  Japanese Speaker Guest Service Staff.

Job Responsibilities: 

  • Assist guests in a friendly but efficient way.
  • Interact with guests in Japanese and English. 
  • Respond to and accommodate guests' needs. 
  • Assist guests with the inquiries.
  • Other responsibilities as assigned.

Job Requirements:

  • Fresh graduates who are eager to learn and interested in hospitality/service are welcome.
  • Minimum diploma degree, preferably in Hotel Management/Tourism.
  • Minimum JLPT N3 level of Japanese proficiency with certification, and conversational English proficiency.
  • Requirement age is 21-29 years old.
  • Willingness to work in shifts.
  • Friendly, well-mannered, polite, with a neat appearance, good communication skills, customer-oriented, and confident.

<Preferable Skill / Experience>

  • 1 year of experience in hospitality.
  • Able to join ASAP.
  • Experience living in Japan.

[Only CV in English will be processed]

Curator / Butler (Mandarin or Korean Speaking)

26-Jun-2024
Hilton Bali Resort | 35365Indonesia - Banjar, Bali
This job post is more than 31 days old and may no longer be valid.

Hilton Bali Resort


Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

Position Statement

The Curator will be playing an essential role into strategies and managed the guest experience throughout their guest journeys. The Curator will be able to provide personalized service to guests in a prompt, friendly and professional manner and maintain positive image through all areas of guest contact.  Bring into effect the superior product and service knowledge from the company and from the local folklore by exceeding guest’s expectations in accordance with the policies and procedures set by Hilton.  

What will I be doing? 

As the Guest Curator, you will be responsible for performing the following tasks to the highest standards:

  • Review arrival list to welcome the guest
  • Greats guest upon arrival with warm welcome and personalize service
  • Ensure to Be aware of Resort daily Activity
  • Ensure Guest History Record is updated after Guest’s departure
  • Assist in other villas or areas as requested by Manager 
  • Control Inventory for all items in the Guest room, Living Areas such as glassware & flatware
  • Anticipate Guest needs by learning their preferences, allergies, dislike, etc
  • liaise with HSK to ensure standards are maintained, especially in terms Housekeeping service, turndown and special arrangement
  • Liaise with F&B to ensure reservation, amenities and possible allergies are well communicated
  • Assist with preparation and service for all in room functions and parties when required. 
  • Be knowledgeable with regard to hotel facilities, island activities
  • Organize special requests for UMANA Guest; Honeymoon turndowns, Birthday surprise or any arrangement in related to guest request
  • Ensure compliance with health and quality standards
  • To report for duty punctually, wearing the correct employee uniform following the appearance standards.  
  • To report to work on the scheduled days at the scheduled time. All the schedules are subject to change without prior notice.  
  • Follow all safety policies to ensure a safe work area.  
  • To do side duties as assigned on a daily basis by the supervisor and/or Manager. 
  • To handle guest enquiries in a courteous and efficient manner. 
  • Gather, summarize, and provide information to the guest about the property and the surrounding area amenities, including special events and resort activities
  • Answer, record, and process all guest calls, massages, requests, questions, or concern.
  • Made guests summary every end of shift
  • To provide a courteous and professional service at all times.  
  • To maintain a good working relationship with colleagues and all other departments.  
  • Not to use resorts telephone for personal calls but to use for business ONLY.  
  • Not to smoke or consume alcoholic beverage or to use prohibited drugs while at work.
  • Farewell every guest check out with special gift from the resort
  • Run errands for guests when necessary

What are we looking for?

As a Curator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • Strong English, Chinese or Korean language command 
  • Ability to identify needs with the twin acts of probing and listening.
  • Strength of character coupled with determination and self-discipline.
  • High level of self-confidence, enthusiasm and initiative.
  • Ability to deal with different types of people.
  • Experience and exposure in front of house and Food & Beverage.
  • Have 2 years’ experience with same position is preferred

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

FO Supervisor

26-Jun-2024
PT INKA BALI | 35364Indonesia - Ubud, Bali
This job post is more than 31 days old and may no longer be valid.

PT INKA BALI


Job Description

Supervise front office and ensure that they provide excellent  customer service

Respond to guest inquiries and request in a timely and professional manner

Monitor daily operations of the front desk , including check ins, check outs, and guest requests

Manager reservations and room availability

Ensure accurancy of billing and payment processes

Monitor and review guest feedback

Resolve customer complaints

Train and coach front desk staff

Monitor staff performance and provide feedback

Maintain a clean and organized front desk area

     


Persyaratan minimum:
  • Tersedia jam fleksibel
  • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP

Front Office Manager

25-Jun-2024
Private Advertiser | 35366Indonesia - Bali
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

ULUWATU SURF VILLAS

A sacred space to rebalance and get away. With unique dwellings, wholesome cuisine, soulful movement through yoga, and world class surfing, we provide an authentic Balinese experience for spirited travelers seeking rustic refinement.

WE ARE HIRING

We are looking for an outstanding candidate, who is a highly motivated, self directed, honest, and disciplined individual that is able to work in a fast paced environment, with experience in a similar field to apply for the following position:

FRONT OFFICE MANAGER

Job Summary:

Responsible for all front office functions and staff. Areas of responsibility include Driver, Guest Services, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

Qualifications:

  • Minimum Diploma in Tourism Industry or related educational background.
  • 3-5 years experience in same position in 5 star or luxury resort.
  • Has experience or familiar with RMS (Revenue Management System) is a plus.
  • Excellent English/Indonesian communication both spoken & written.
  • Has strategic thinking, planning and execution as well orientation revenue driven goals setting.
  • Customer oriented, good attitude and pleasant personality and attention to detail.
  • Has strong character in leadership and make it happens.
  • Willing to be place at Pecatu, Uluwatu, Bali area.

If you are interested to be part of our team, please submit your application with detail updated resume and recent photograph.

DOCUMENT CONTROL

25-Jun-2024
PT ENVIROMATE TECHNOLOGY INTERNATIONAL | 35228Indonesia - South Jakarta, Jakarta
This job post is more than 31 days old and may no longer be valid.

PT ENVIROMATE TECHNOLOGY INTERNATIONAL


Job Description

Job qualification:

  • Candidate must possess at least bachelor degree in any field
  • At least 1 year of working experience in control of project documentation and correspondence
  • Proficient in Microsoft Office specially Microsoft Excel
  • Fluent in english both written and oral
  • Willing to be located in Consortium Office (Jakarta Selatan)
  • can join ASAP

Night Manager

24-Jun-2024
Marriott International | 35211Indonesia - Bandung, West Java
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE 

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

  • Monitors and ensures compliance with all Guidelines to Operations.
  • Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).
  • Ensures employees are working in a safe environment.
  • Manages all period-end inventories.

Supporting Profitability and Revenue Goals

  • Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
  • Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
  • Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
  • Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
  • Administers plans and actions to keep chargebacks and rebates to a minimum.
  • Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.
  • Manages employee hours.
  • Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

  • Promotes participation in property safety-related programs.
  • Monitors employee attendance and records absences/tardiness.
  • Promotes teamwork and employee morale.
  • Keeps employees informed regarding new operational procedures, standards, or programs.
  • Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).
  • Ensures all employees have complete knowledge of emergency procedures.
  • Encourages employee relations through gifts, parties, outings.
  • Creates incentives that will promote better service and profit for the property.
  • Assists operations manager in processing employee payroll weekly.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Guest Service Manager - The St. Regis Jakarta

24-Jun-2024
Marriott International | 35212Indonesia - Jakarta
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
  • Celebrates successes and publicly recognizes the contributions of team members.
  • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
  • Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
  • Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
  • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Serves as a leader in displaying outstanding hospitality skills.
  • Sets a positive example for guest relations.
  • Responds to and handles guest problems and complaints.
  • Empowers employees to provide excellent customer service.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Strives to improve service performance.
  • Provides immediate assistance to guests as requested.
  • Ensures employees understand customer service expectations and parameters.
  • Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
  • Manages payroll administration.

Conducting Human Resource Activities

  • Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
  • Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
  • Participates in employee progressive discipline procedures.
  • Uses all available on the job training tools for employees.
  • Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
  • Supervises on-going training initiatives and conducts training when appropriate.
  • Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

  • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
  • Maintains high visibility in public areas during peak times.
  • Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
  • Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Guest Service Supervisor

24-Jun-2024
PT Golf Entertainment Indonesia | 35213Indonesia - South Jakarta, Jakarta
This job post is more than 31 days old and may no longer be valid.

PT Golf Entertainment Indonesia


Job Description

WHAT YOU’LL DO: 

The Guest Services Supervisor is responsible for overseeing the technical aspects of Guest Service operations and ensuring venue cleanliness across various areas of our sports entertainment venue. Reporting to Assistant Guest Service Manager, the Supervisor monitors staff performance, maintains cleanliness standards, and anticipate guest needs to deliver exceptional experiences. With a focus on stock control and operational efficiency, the Supervisor plays a critical role supporting Guest Service team and maximizing guest satisfaction. 

 

 

HOW YOU’LL DO IT: 

  • Technical oversight : Ensure proper functioning of all guest service equipment and facilities, including check-in systems, service areas and retail merchandise. 
  • Monitor and enforce cleanliness standards across all guest areas and back of house spaces 
  • Supervise guest service staff during shifts, providing guidance, feedback and support to ensure efficient operations and exceptional service delivery 
  • Anticipate guest needs and respond promptly to inquiries, requests & complaints and demonstrating a proactive and customer-centric approach 
  • Manage inventory levels of guest service supplies and merchandise, conduct regular stock checks and replenish items as needed to maintain adequate stock levels 
  • Conduct regular inspections of all guest areas to ensure cleanliness, organizations and adherence to company standards, utilizing checklists and reporting any issues for resolutions 
  • Communicate effectively within the Guest Service Department also with other departments to address operational issues, coordinate cleaning schedules, and optimize guest service processes. 

 

 

WHAT WE’RE LOOKING FOR: 

  • Bachelor’s degree in hospitality management, business administration or equivalent in any field. 
  • Previous experience in hospitality, customer service or facility management roles.  
  • Excellent communication, interpersonal and problem solving skills. 
  • Proficient in Microsoft Word, Excel, and Outlook. 
  • Fluent in English & Bahasa Indonesia 
  • Basic knowledge of inventory management principles and stock control procedures 
  • Proven ability to work cohesively in a team. 
  • Energetic and enthusiastic approach to tasks. 
  • High self-awareness, adaptability to change, and integrity. 
  • Availability for varied shifts, including evenings, weekends, and holidays. 

 

ABOUT TOPGOLF JAKARTA  

The most exciting sports and entertainment sensation with a global presence of over 90 venues, is making its Indonesia debut in Jakarta in late 2024. Spanning across North America, South America, Europe, the Middle East, Asia, and Oceania, Topgolf serves more than 20 million guests annually – creating moments that matter for all.  

 

In a nutshell, we’re your ultimate social entertainment hub, boasting an inclusive, high-tech golf game designed for everyone to enjoy. We’re talking about a destination suitable for birthday celebrations, fun day out with family or friends, memorable date nights, bachelor or bachelorettes parties, and corporate events.  

 

Topgolf Jakarta will feature 102 group-sized, outdoor golf hitting bays, the complex will feature multiple bars and restaurants, VIP spaces, large event rooms, and much more, making Topgolf the ideal destination for sports, leisure, and events.   

 

  

WHY WORK AT TOPGOLF  

Working for Topgolf Jakarta is a unique opportunity to work in a fast-growing, ambitious company. Our Playmakers (Team Members) are united by the unique, lively culture that is supported by our Core Values: Fun, One Team, Excellence, Courage and Caring.  

   

We share a passion for delivering terrific guest service. We are a caring, inclusive employer that believes in the growth of talents. You will benefit from extensive development opportunities. 

 

Fitness Supervisor

24-Jun-2024
Anantara Seminyak Bali | 35367Indonesia - Ubud, Bali
This job post is more than 31 days old and may no longer be valid.

Anantara Seminyak Bali


Job Description

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Qualifications

• College diploma in Hotel Management or related field
• Previous experience in Recreation Department
• Passion for teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skills

Additional Information

due to local law and regulations, this position is only opened for local hiring

Lamipak Internship Program

23-Jun-2024
PT Lami Packaging Indonesia | 35179Indonesia - Cikande, Banten
This job post is more than 31 days old and may no longer be valid.

PT Lami Packaging Indonesia


Job Description

PT Lami Packaging Indonesia is one of a leading in Aseptic Packaging Industry. We are dedicated to fostering growth, creativity, and excellence in our team. Our multifunction internship program offers a unique opportunity for talented individuals to gain hands-on experience in various aspects of our business operations.

We are seeking a highly motivated and versatile intern to join our dynamic team. Intern will work across different departments, gaining valuable insights and experience in areas such as supply chain, human resources, maintenance and project management. This role is perfect for someone who is eager to learn, adaptable, and looking to build a broad skill set.

Internship Program available on several positions such as Maintenance, Civil Engineering, Mechanical Engineering, Production,and office support like HR & Supply Chain department

Key Responsibilities:

  • Assist in the administrative jobs, planning and execution
  • Participate in project management tasks and cross-functional team projects.
  • Conduct research and provide insights on various business operations.
  • Collaborate with team members to streamline processes and improve efficiency

Requirements:

  • Fresh graduate / Final Year Student major from Chinese Literature, Civil Engineering, Public Relation/Communication Science, Information System, Finance/Accounting, Business Administration/Management, Marketing, with minimum GPA 3.00 from reputable University;
  • Able to communicate in English (speaking, writing & reading), able to communicate in Mandarin is an advantage.
  • Minimum internship period is 6 months (up to 12 months), with full time dedication (normal working hours is applied) and WFO;
  • Good attitude and willing to learn;

 

 

 

Executive Assistant ( Billingual )

23-Jun-2024
PT. Surya Vita Kencana | 35180Indonesia - Jakarta
This job post is more than 31 days old and may no longer be valid.

PT. Surya Vita Kencana


Job Description

Day to Day Job Description:

 

Administrative Support:

  • Managing the executive’s calendar, including scheduling meetings, appointments, and travel arrangements.
  • Handling correspondence, including emails, phone calls, and letters.
  • Preparing and editing documents, reports, presentations, and spreadsheets.

Meeting Coordination:

  • Organizing and preparing for meetings, including gathering necessary materials and information.
  • Taking meeting minutes and following up on action items.
  • Coordinating logistics for meetings, conferences, and other events.

Communication Management:

  • Acting as a point of contact between the executive and internal or external stakeholders.
  • Screening and prioritizing communications to ensure the executive’s time is used effectively.
  • Relaying information accurately and promptly to relevant parties.

Project Management:

  • Assisting with the planning and execution of special projects.
  • Monitoring project timelines and ensuring deadlines are met.
  • Coordinating with different departments and teams to facilitate project completion.

Office Management:

  • Maintaining office supplies and managing inventory.
  • Overseeing the cleanliness and organization of the executive’s workspace.
  • Coordinating with facilities and IT for any office needs or issues.

Confidentiality and Discretion:

  • Handling sensitive information with the utmost confidentiality.
  • Ensuring that proprietary information is safeguarded and not disclosed improperly.

Support to the Executive Team:

  • Providing support to other members of the executive team as needed.
  • Assisting with coordination and communication across the executive team.

Assistant Front Office Manager

22-Jun-2024
The Ritz-Carlton | 35368Indonesia - Jakarta
This job post is more than 31 days old and may no longer be valid.

The Ritz-Carlton


Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Restaurant Supervisor

21-Jun-2024
Verte Bistro Tangerang | 35369Indonesia - Serpong, Banten
This job post is more than 31 days old and may no longer be valid.

Verte Bistro Tangerang


Job Description

  • - Scheduling restaurant staff and delegating task
  • - Hiring, training and managing restaurant staff
  • - Ordering food, beverage, packaging and cleaning supplies
  • - Ensuring prompt and friendly customer service
  • - Maintaining quality and service standards
  • - Ensuring all staff are knowledgeable about menu offerings and ingredients
  • - Maintaining good relationships with customers
  • - Making sure to achieve sales target
  • - Reducing operational costs
  • - Increasing productivity
  • - Managing inventory and stock opname 
  • - Supervising and maintaining restaurant cleanliness to meet regulatory sanitation and hygiene standards
  • - Ensuring all staff follow strict personal safety, food safety and food storage guidelines
  • - Responding to customer feedback and resolving conflicts effecitvely
  • - Operating the point of sales system, processing payments and issuing vouchers
  • - Arranging group events and ensuring the restaurant and staff meet service and food expectations
  • - Catering for VIP guests
  • - Assisting in the developments of menu offerings and changes based on costs and customer preferences
  • - Creating innovative promotions and marketing materials
  • - Chairing daily staff meetings to motivate staff and ensure they are all meeting restaurant standards and expectations
  • - Handling staff finger prints and absence and other administrative duties related to restaurant operations

Persyaratan minimum:
  • Mencari kandidat untuk bekerja pada:
    • Senin: Pagi, Siang, Sore
    • Selasa: Pagi, Siang, Sore
    • Rabu: Pagi, Siang, Sore
    • Kamis: Pagi, Siang, Sore
    • Jum'at: Pagi, Siang, Sore
    • Sabtu: Pagi, Siang, Sore
    • Minggu: Pagi, Siang, Sore
  • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP

Front Office Assistant

20-Jun-2024
PT. REAL ESTATE BALI PAPA | 35103Indonesia - North Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

PT. REAL ESTATE BALI PAPA


Job Description

Aviator Bali, a Modern 19 Apartment-Hotel located in Canggu Bali, will be ready to welcome guests in July 2024.

We are inviting passionate and dynamic guest focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. If this sounds like you, we invite you to share your enthusiasm to join our opening team.

Front Office Assistant

  • The candidates should possess a minimum of one-year relevant experience in the Hotel or Villa property
  • Pre-opening experience is a plus.
  • Good communication skills with guest focused and engaging.
  • Good English both spoken and written.
  • Computer literate and familiar with MS-Office (Word, Excel)
  • Familiar with Cloudbeds Hospitality Management System is a plus.
  • Knowledge about OTAs, Channel Manager and Booking Engine.
  • Well-organized, detail oriented, ability to multi-task.

If you are interested in joining our team, please send your application with an update CV, a recent photograph and references no later than 27 June 2024 to the below address:

Aviator Bali Recruitment

Cruise Director (Host of Catamaran in Gili Asahan)

20-Jun-2024
Private Advertiser | 35102Indonesia - West Lombok, West Nusa Tenggara
This job post is more than 31 days old and may no longer be valid.

Private Advertiser


Job Description

This vessel, meticulously crafted by our Architect-builders, aims to elevate the Nusa Penida and/or Gili Asahan Island cruise experience. With paramount emphasis placed on safety and comfort, you will find ample space allocated for our crew, ensuring our clients' privacy throughout their voyage. Notably, our architect, with a meticulous eye for detail, strategically positioned the accommodations in the central area of the vessel, diverging from the conventional hull interior layout. This bespoke design, complemented by the Comfort Group's signature standards of luxury and service, renders the Comfort Catamaran an exemplary choice for discerning travelers seeking opulent cruises.

In response to the burgeoning demand from travelers seeking to explore the Indonesian archipelago, we conceived the concept of mobile hotel rooms.

Job Descriptions:

  1. Establishing guest service and cleaning schedules
  2. Conducting interior and exterior cleaning and maintenance
  3. Managing interior inventory
  4. Overseeing interior accounting tasks
  5. Facilitating guest liaison and service, including meal and bartending services
  6. Coordinating guest activities
  7. Ensuring proper stowage of boats for sea voyages
  8. Assisting with deck lines and fender handling
  9. Supporting the captain with ship paperwork

Requirements:

  1. Minimum age of 23 years
  2. BST Certificate
  3. Seamen’s Book
  4. Proficient in English
  5. Sound physical and mental health
  6. Ability to delegate tasks effectively
  7. Excellent communication, organizational, and diplomatic skills
  8. Extensive knowledge of service and housekeeping practices
  9. Familiarity with dining establishments and recreational activities in cruising areas
  10. Understanding of ISM and ISPS protocols
  11. Keen attention to detail
  12. Preferably domiciled in Bali

B&F Supervisor

18-Jun-2024
Marriott International | 35005Indonesia - Badung, Bali
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 2 years of related work experience.

Supervisory Experience:          At least 1 year of supervisory experience.

License or Certification:           None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


 

Assistant Front Office Manager

18-Jun-2024
Marriott International | 35001Indonesia - Bali
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


 

Learning & Development

18-Jun-2024
PT Global Jet Cargo | 35003Indonesia - Bekasi, West Java
This job post is more than 31 days old and may no longer be valid.

PT Global Jet Cargo


Job Description

Requirements :

  1. Bachelor degree in Psychology / Management, or any related field
  2. Maximun age 28 years old
  3. Trainer experience minimun 2 years
  4. Mastering in Training Need Analysis (TNA), Training Evaluation and Service Excellent

Jobdesc :

  1. Identify employee training needs
  2. Handle end to end training for internal employee
  3. Handle new employee onboarding training
  4. Prepare various training materials
  5. Monitoring mentorship program
  6. Conducting training to all area employees : Training to all branch employees base on other department request / regular training
  7. Maintaining records and providing participants with feedback : do documentation of training, collecting participants feedback after training finished

E Commerce Lead

18-Jun-2024
PT Mega Perintis Tbk | 34962Indonesia - Jakarta
This job post is more than 31 days old and may no longer be valid.

PT Mega Perintis Tbk


Job Description


* Maintain official store in various marketplaces, including maintain good relationship with internal and external stakeholders to ensure smooth operations.
* Develop and implement the e-commerce strategy in alignment with the overall business goals and objectives including inventory monitoring and management.
* Prepare creative brief materials for all marketplaces including but not limited to paid campaigns, monthly promotions, social media contents or/and marketing materials.
* Conducting CRM activities, including providing information about ongoing promotions and responding to customer inquiries or complaints on various e-commerce platforms to facilitate customer interaction.
* Analyze traffic, store performance, and products performance related to product listings on e-commerce platforms to support the evaluation of product and channel performance in the marketplace.
* Support live streaming processes with the aim of promoting products in an engaging, communicative, persuasive, and informative manner, ensuring customers gain product knowledge and driving sales.
* Assist in providing data for the analysis of live streaming performance and CRM activities to facilitate regular analysis.
* Monitor data accuracy (pricing, promotions, design, competitors, ads) and update information on e-commerce platforms to ensure smooth operations.
* Handle administrative tasks related to sales from live streaming to assist in operational efficiency.
* Prepare weekly/monthly reports for evaluating store’s performance, quarterly marketing plans or/and other marketplace reports needed to Digital Marketing Manager .

Qualifications:
* A relevant degree, such as a Bachelor's Degree in Business, Technology, Marketing, Mathematics, Statistics, Computer Science, Education, Economics, Engineering, or Finance.
* Minimum 1-2 years experience handling e-commerce.
* Knowledge in Retail FMCG & Ecommerce industry.
* Having deep knowledge in Digital Marketing, Tiktok shop, shoope and Tokopedia Marketing Campaign.
* Strong analytical skill, problem solving, and decision making skill.
* Enjoy working in dynamic environment and ability to maintain relationship across team and externals.
* Meticulous and time focused in completing the task at hand and accurately.

Manager on Duty

18-Jun-2024
Marriott International | 35000Indonesia - Jakarta
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

• Understands and complies with loss prevention policies and procedures.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

Managing the Guest Experience

• Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.

• Empowers associates to provide excellent customer service.

• Provides immediate assistance to guests as requested.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Ensures associates understand customer service expectations and parameters.

• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

• Records guest issues in the guest response tracking system.

Assisting Human Resources Activities

• Participates as needed in the investigation of associate and guest accidents.

• Observes service behaviors of associates and providing feedback to individuals.

• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.

• Celebrates successes and publicly recognizes the contributions of team members.

• Ensures associates are cross-trained to support successfully daily operations.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

MT Restaurant Supervisor (Jabodetabek)

18-Jun-2024
Sari Rasa Group | 35004Indonesia - Jakarta
This job post is more than 31 days old and may no longer be valid.

Sari Rasa Group


Job Description

JOB DESCRIPTION :

  • Assist Manager in controlling daily restaurant operations
  • Supervise all restaurants activity, both service and kitchen operational
  • Prepare schedule for crew and conduct daily briefing
  • Handle customer's feedback, including complaints and compliments


REQUIREMENTS :

  • Maximum 30 years old
  • Minimal SMK, more preferable from Hospitality
  • Minimum 3 years experience as Restaurant Managerial from reputeable Restaurant
  • Good leadership & well groomed
  • Good communication skill & customer service oriented
  • Willing to be placed in Jabodetabek Area

Restaurant Manager

18-Jun-2024
Mandala Group Indonesia | 35006Indonesia - North Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

Mandala Group Indonesia


Job Description

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices

Persyaratan minimum:
  • Mencari kandidat untuk bekerja pada:
    • Senin: Pagi, Siang, Sore
    • Selasa: Pagi, Siang, Sore
    • Rabu: Pagi, Siang, Sore
    • Kamis: Pagi, Siang, Sore
    • Jum'at: Pagi, Siang, Sore
    • Sabtu: Pagi, Siang, Sore
    • Minggu: Pagi, Siang, Sore
  • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP

Front Office Manager

18-Jun-2024
Marriott International | 35002Indonesia - Surabaya, East Java
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Accounting

17-Jun-2024
PT Dianatina Ayu (Bali) | 34951Indonesia - Badung, Bali
This job post is more than 31 days old and may no longer be valid.

PT Dianatina Ayu (Bali)


Job Description

  • Min Bachelor's Degree in Accountancy
  • Min 4 years experience in the related field is required for this position 
  • Analytical skills and strong knowledge of Microsoft Office, Especially Microsoft Excel 
  • Problem-solving decision making (PSDM)
  • Honest, Attention to detail, responsible, high integrity, loyalty 
  • Familiar with all taxes 
  • Able to work in a Team 
  • Domicile in Bali with ID from Bali
  • Can join immediately 

Inventory Control (Stocker)

17-Jun-2024
PT Harmattan Indonesia ( 69SLAM ) | 34952Indonesia - Badung, Bali
This job post is more than 31 days old and may no longer be valid.

PT Harmattan Indonesia ( 69SLAM )


Job Description

We are currently seeking an Inventory Control (Stocker) responsible for counting and managing stock in our warehouse and stores. Your main task is to ensure accurate inventory availability and identify any stock discrepancies. You will investigate the reasons behind stock discrepancies and report them for futher action.

 

Main Responsibilities :
1. Regularly count inventory in our warehouse and stores

2. Compare stock counts with recorded data in the system

3. Identify stock discrepancies and determine the root causes

4. Record and report stock discrepancies in detail

5. Communicate with the warehouse and store teams to understand inventory issues

6. Reports to superiors on inventory check results and actions taken

7. Evaluate and recommend improvements in the existing inventory system

 

Qualificatiions :
1. Prior experience in stock management or related work is preferred

2. Strong analytical skills and mathematical abilities 

3. Detail oriented and accurate in counting and recording stock

4. Ability to work well under pressure and meet deadlines

5. Excellent communication and team collaboration skills

6. Understanding of inventory management processes and counting methods

7. Proficient in using computer software and related application

8. Willingnes to travel and be assigned to out-of-town locations as required

 

Front Office Supervisor - Natra Bintan, a Tribute Portfolio Resorts

17-Jun-2024
Marriott International | 34929Indonesia - Bintan, Riau Islands
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

POSITION SUMMARY

 

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

 

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

 

PREFERRED QUALIFICATIONS

Education:                               High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 1 year of related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.
 


 

Asst. Villa/Housekeeping Manager

17-Jun-2024
The Pavilions Bali ( Mata Hijau Indonesia ) | 34963Indonesia - South Denpasar, Bali
This job post is more than 31 days old and may no longer be valid.

The Pavilions Bali ( Mata Hijau Indonesia )


Job Description

THE PAVILIONS BALI, a luxury boutique property in Sanur, is looking at growing its exceptional team.
·         We are hiring for candidates with excellent customer service skills, able to multitask and grow in a dynamic and hands-on work environment.
·         Proven success in a similar role and resort environment mandatory
·         Candidates must be based in Bali and have superior command of English and Bahasa.
Assistant VillaHousekeeping Manage
• Minimum two years supervisory experience in Housekeeping department  
• Maintain high levels of room cleanliness and deliver an exceptional in-villa dining experience
• Comfortable with administering HSK resources and inventory control  
• Butler and/or F&B service experience highly desirable 
• Strong team player with attention to detail, passionate trainer 
• Excellent customer service ambassador  
• Ensure compliance with the relevant fire and safety laws, act as a safety & emergency champion

Persyaratan minimum:
  • Mencari kandidat untuk bekerja pada:
    • Senin: Pagi, Siang
    • Selasa: Pagi, Siang
    • Rabu: Pagi, Siang
    • Kamis: Pagi, Siang
    • Jum'at: Pagi, Siang
    • Sabtu: Pagi, Siang
    • Minggu: Pagi, Siang
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Tanggal mulai kerja: 17 June 2024

Guest Service Supervisor

15-Jun-2024
Origin Seminyak | 35561Indonesia - Seminyak, Bali
This job post is more than 31 days old and may no longer be valid.

Origin Seminyak


Job Description

Origin Seminyak is nestled in a desirable location just steps away from the beach and Bali’s most fashionable and vibrant neighbourhood, renowned for its multitude of restaurants, boutiques and iconic beach clubs.

 

We are currently seeking a highly qualified and experienced Guest Service Supervisor to be part of the operations of our luxury villa in Seminyak area.

 

The ideal candidate should meet the following requirements:

 

·       High school diploma or equivalent; degree in hospitality management or related field preferred.

·       Proven experience as a Guest Service Supervisor or similar role in the hospitality industry.

·       Strong leadership and team management skills.

·       Excellent communication and interpersonal abilities.

·       Proficiency in PMS system.

·       Strong problem-solving skills and attention to detail.

·       Ability to work under pressure and handle challenging situations.

 

If you meet the above requirements and are interested in joining our team, please submit your recent resume with subject: GSS - Your Name. We look forward to hearing from you!


Persyaratan minimum:
  • Tersedia jam fleksibel
  • Diperlukan lebih dari 4 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Tanggal mulai kerja: 15 July 2024

Front Office Manager

14-Jun-2024
Marriott International | 34883Indonesia - Bali
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of responsibility.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Front Office policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Office Assistant

14-Jun-2024
PT. AYU TRADA JAKARTA | 34885Indonesia - Cengkareng, Jakarta
This job post is more than 31 days old and may no longer be valid.

PT. AYU TRADA JAKARTA


Job Description

About Us

Modelones, a world-leading nail art brand founded in the USA, 2015. We are dedicated to bring the power of color to all nail art lovers who seek premium, healthy and fashionable nail products.

 

Qualifications & Experience

  • Candidate must possess at least Bachelor’s Degree in any field (Fresh Graduate is welcome)
  • Having experience in an Ecommerce environment is a plus
  • Proficiency in English is a MUST (proficiency in Mandarin is a plus)
  • Can Join ASAP

Tasks & Responsibilities

  • Manage all daily administrative tasks in the office
  • Oversee our livestreaming team's schedule, reports, and management
  • Assisting and supporting Manager on daily administrative matters.

 

Show us your best you! Good Luck.

General Manager-Fairfield by Marriott Bali Kuta Ngurah Rai

14-Jun-2024
Marriott International | 34884Indonesia - Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

JOB SUMMARY

The Fairfield by Marriott Bali Kuta Ngurah Rai is a conversion hotel located in Kuta, Bali. The hotel offers 166 rooms, a ballroom that can accommodate up to 400 pax and also 2 meeting rooms. The hotel comes with a restaurant and bar, with a variety of recreational facilities, including a fitness center, outdoor pool, kids’ pool, and garden. The hotel lies 8.5 KM from the city center and provides accessibility to the town facilities and attactions. The hotel is estimated to open in Q2, 2024.

Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is a key leader in the sales process. Build relationship with ownership or asset manager.

CANDIDATE PROFILE 

The ideal candidate for this role would have previous work experience in Indonesia as a General Manager, preferably with pre-opening or conversion experience and proficiency to communicate in Bahasa Indonesian.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Property Operations and Department Budgets

• Ensure service programs are in place and executed against (e.g., Refreshing Service).

• Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details.

• Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments.

• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.

• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.

• Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance.

• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.

• Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).

• Delegate responsibilities for operations and projects to appropriate level of associate.

• Prepare for Quality Assurance (QA) audits (i.e., daily and pre-visit activities).

• Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP) and make sure they are up to date.

• Actively participate in GSS committee.

• Follow and adapt Standard Operating Procedures in all areas of responsibility according with local laws.

• Maintain accountability for results for each one of the team members.

• Engage management and associates to deliver the best service in all interactions with guest, customers, etc.

Managing and Sustaining Sales and Marketing Strategy

• Manage relationships with decision makers at top accounts.

• Interact with in-house guests to prospect for new sources of business.

• Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals, and action plans.

• Understand and leverage sales and marketing advantages over competitor properties within market.

• Coach and reinforce associate selling strategies that take advantage of property amenities.

• Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, Occ, etc.).

• Develop innovative means for capturing new streams of revenue through property amenities.

• Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.

• Participate in and host customer recognition events to drive sales.

• Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.

• Participate in the property sales review (PSR).

• Identify key revenue generating stakeholders and customers and communicate information to sales offices.

• Collaborate with Regional Marketing and eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.

• Actively participate in sales calls and sales visits to generate demand for the property and build relationships with potential customers.

• Participate and encourage leaders to participate in sales events, local and international promotions.

• Help and direct all efforts to contribute to increase sales in the Marriott portfolio.

• Follow up appropriately and in a timely manner to answer guest and customer questions.

• Actively identifies ‘local talent’ to grow Company in new markets.

• Engages with the community to build strong relationships with neighbors.

• Champions and leads BLT process.

• Acts as an Ambassador for the Company within the community.

Managing Profitability

• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.

• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.

• Initiate action to support property revenue and profitability goals.

• Update and communicate profit forecasts to associates/managers.

• Review and sign off on invoices.

• Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.

• Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).

• Review property performance on period basis with Regional Director.

• Conduct h-end critiques with each manager.

• Prepare and review forecast vs. actual to adjust and modify in accordance with goals in sales and profitability.

• Review with team leaders and support actions to achieve results in alignment with property and brand goals.

• Train leaders and associates to critique results and generate plans and actions to improve results.

Maintaining Revenue Management Goals

• Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).

• Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).

• Balance inventory to ensure same-day sellouts.

• Support and test strategies, review rates and adjust them to manage optimal mix in the segmentation.

Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)

• Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.

• Prepare and present reports for owners and above property leadership using financial/performance data.

• Conduct property critique.

• Conduct annual business reviews.

• Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).

• Participate in ad hoc owner conference calls and respond appropriately to owner requests.

• Meet with other managers from the competitive set and built the relation with other business related to the hotel activity.

Managing and Conducting Human Resource activities

• Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).

• Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc).

• Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).

• Cascade/Deliver training to associates.

• Facilitate cross training to support associate professional growth and operational excellence.

• Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.).

• Lead associates through property changes, and help them transition into new property roles.

• Facilitate on property activities that communicate and reinforce culture with associates.

• Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.).

• Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs.

• Complete all trainings regarding the human resources systems.

• Conduct All Associates meeting every quarter.

• Create a local benefits package for associates.

• Review and follow up on pending items from HR audits and other audits that include HR items.

• Participate in hly departmental meetings and engage associates to contribute in a positive manner.

• Conduct town hall meetings with associates to share results vs. actuals forecast.

• Meet with other property HR managers to have a better understanding of their operations and benefits, compare wages, and prepare plans of actions if necessary.

• Closely involved in Engagement Survey (ES) process.

Additional Responsibilities

• Manage e-mail.

• Manage daily paper mail.

• Participate in conference calls (e.g., sales, promotion, questions and answers, property performance, etc.).

• Provide follow-up information to Regional Director and other Extended Stay/Select Service executives.

• Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Supervisor

13-Jun-2024
PT Greenfield Work & Flow | 34953Indonesia - Bali
This job post is more than 31 days old and may no longer be valid.

PT Greenfield Work & Flow


Job Description

Join Your Dynamic Team!

At Healthy Ubud, we believe in serving delicious, nutritious meals in a serene and eco-friendly setting. If you’re passionate about health, sustainability, and exceptional service, we want you on our team!

Position: Restaurant SupervisorPlacement : Healthy ubud

What You'll Do:

  • Lead and inspire our dedicated team.

  • Ensure top-notch service for every guest.

  • Oversee daily operations with a focus on quality and efficiency.

  • Maintain our high standards for healthy and sustainable practices.

Qualifications : 

  • Maximum 35 years old

  • No smoking

  • Experienced in restaurant or hospitality supervision.

  • A natural leader with excellent communication skills.

  • Passionate about healthy living and sustainable practices.

  • Organized, reliable, and ready to tackle challenges.

  • Good command of English

  • Willing to learn and adaptable

  • Can join immediately

Why Join Us?

- Innovative and eco-friendly work environment

- Opportunities for professional growth

- Be a part of a mission-driven company

Let's create a healthier, more sustainable future together!


Persyaratan minimum:
  • Mencari kandidat untuk bekerja pada:
    • Senin: Pagi, Siang
    • Selasa: Pagi, Siang
    • Rabu: Pagi, Siang
    • Kamis: Pagi, Siang
    • Jum'at: Pagi, Siang
    • Sabtu: Pagi, Siang
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP

Data Entry HCV HCS Internship

13-Jun-2024
PT SMART,Tbk | 34848Indonesia - Central Jakarta, Jakarta
This job post is more than 31 days old and may no longer be valid.

PT SMART,Tbk


Job Description

PT SMART Tbk (Sinarmas Agribusiness and Food) is looking for Data Entry HCV-HCS Internship, placement in Sinar Mas Land, Thamrin, Central Jakarta.

Job Summary:
Helping and assisting administrative task related to Conservation Area MRV Department.

Job Descriptions:
1. Input HCV HCS database
2. Analyze HCV HCS data
3. Prepare HCV HCS Activity Reports
 

Persyaratan

- Final Year or or fresh graduate from reputable university, preferably majoring in Agronomy, Agrotechnology, Forestry, Environmental Science or any related major (with no more classes to attend)
- Excellent communication skills and good teamwork
- Detail oriented, able to work independently with good time management skills
- Solid understanding of Ms. Excel, Ms. Word, and Ms. Power Points
- Comfortable with Data and interested in environmental issues, conservation, flora and fauna
- Commit to join for 6 months internship duration
- Available to fully work from the office (WFO)
- Available to join ASAP


“Our company has never levied any fees for recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person. Thanks.”

Recreation Experience Expert

13-Jun-2024
Sheraton Bali Kuta Resort | 34824Indonesia - Modung, East Java
This job post is more than 31 days old and may no longer be valid.

Sheraton Bali Kuta Resort


Job Description

POSITION SUMMARY

Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.

Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       No related work experience.

Supervisory Experience:          No supervisory experience.

REQUIRED QUALIFICATIONS

License or Certification:            CPR Certification

                                                   First Aid Certification

                                                   Recreation Equipment

                                                   Any certification or training required by local and state agencies.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Guest Experience Manager

13-Jun-2024
W Hotels | 35560Indonesia - Seminyak, Bali
This job post is more than 31 days old and may no longer be valid.

W Hotels


Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Ensures employees understand customer service expectations and parameters.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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F&B SUPERVISOR

12-Jun-2024
1880 Brawa | 34820Indonesia - North Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

1880 Brawa


Job Description

Qualification

  • Proven Experience as a F&B Service Supervisor or in similiar supervisory role within the hospitality industry.
  • Excellent leadership and interpersonal skills.
  • Strong problem solving abilities and decision making skills.
  • Exceptional customer service orientation.
  • Organizational skills with the ability to multitask effectively.
  • Proficiency in using POS systems and other relevant technology.
  • Knowledge of health and safety regulations in a restaurant environment.
  • Flexibility to owrk varying shifts, including weekends and holidays.
  • Bachelor's degree in hospitality management or related field is a plus

Persyaratan minimum:
  • Tersedia jam fleksibel
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP

Guest Service Manager

12-Jun-2024
PT Novus Hotel Manajemen | 34819Indonesia - Serang, Banten
This job post is more than 31 days old and may no longer be valid.

PT Novus Hotel Manajemen


Job Description

  • Interact with guests to ensure their staypleasant
  • Welcoming VIP Guest
  • Prepare a report "Spa profit & loss analysis"
  • Checking Social Media for Tripadvisor and Google andInform all departments and GM
  • Create an interasting activity program for the guests
  • Create a "Daily Summary Spa" report
  • Check the preparation of all equipment for each upcoming even

Job Specification:

  • Experiences in the same position at the  Hotel/Resort.
  • Excellent written and verbal communications skills& Confident personality
  • Good roles model 
  • Creative , innovative and result oriented 
  • Able to work as a team player 

Job Qualification:

  • Gelar Professional, Diploma Pascasarjana, Sarjana (S1), Magister (S2)
  • Male & Female
  • Minimum Age 25 Years
  • Maximum Age 35 Years
  • Min 2 years of experience in similar position /Hotel Experience 

F&B Service Captain

12-Jun-2024
Ini Vie Hospitality | 34821Indonesia - Sukawati, Bali
This job post is more than 31 days old and may no longer be valid.

Ini Vie Hospitality


Job Description

• Join Immediately
• Min 1 year experience in the same position
• Flexibility to respond to arrange of different work situations
• Able to work as a team and ability to work under pressure
• Strong interpersonal and communication skill
• Placement : The Jungle Club, Celuk, Sukawati

Persyaratan minimum:
  • Tersedia jam fleksibel
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP

Reception

11-Jun-2024
Kalapa Resort Yoga and Retreat | 34790Indonesia - North Kuta, Bali
This job post is more than 31 days old and may no longer be valid.

Kalapa Resort Yoga and Retreat


Job Description

Kalapa Resort is currently seeking individual with genuine passion to put personalized service above all else in the most honest and sincere manner to join as a Guest Service Attendant staff .
Job Descriptions:
• To consistently offer professional, friendly and engaging service to the guests
• To assist guests regarding hotel facilities in an informative and helpful way
• Maintain all the resort vehicles to stay clean, tidy, and smelt fresh.
• Assist with the guests’ luggage when needed.
• Handle  c/in and c/out guest
• Handle all the guest transaction.
• Abide by the laws and regulations of the traffic codes
• Log and inform to the reporting Manager immediately if any damage or accident occurs.
Qualifications:
• Previous experience as a bell driver or guest service agent for at least 1 year
• Valid Driver’s License (SIM A is preferable)
• Good communication skills & and able to speak in English will be advantage
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to focus attention on guest needs, to remain calm and courteous at all times.
• No more than 30 years old

Persyaratan minimum:
  • Tersedia jam fleksibel
  • Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Tanggal mulai kerja: 26 June 2024
  • Gaji yang diinginkan: Rp3,200,000 per bulan

Front Office Hotel

11-Jun-2024
Suri mutiara jaya | 34792Indonesia - Surabaya, East Java
This job post is more than 31 days old and may no longer be valid.

Suri mutiara jaya


Job Description

Hotel The Square sedang mencari seorang Front Liner yang berpengalaman, memiliki sifat mau belajar, loyal, dan tanggung jawab yang kuat.

Job Description

  • Expose hospitality attitude
  • Good communication skill and pleasant personality 
  • Good team players and service oriented 
  • Show self-initiative 
  • Able to work under pressure
  • Minimum 1 years experiences in similar position 
  • Good command of spoken and written English 
  • Computer literacy required 
  • Able to work on Public Holidays and in shift 

Retained Finance (Lubuk Gaung Placement)

10-Jun-2024
PT SMART,Tbk | 34722Indonesia - Dumai, Riau
This job post is more than 31 days old and may no longer be valid.

PT SMART,Tbk


Job Description

Job Description Summary :

  • Ensure timely, efficient and accurate end-to-end delivery of Finance services 
  • Ensure continuous improvement of Finance processes
  • Manage and ensure timely and accurate statutory reporting
  • Provide statutory data to appropriate parties, e.g.
  • Ensure compliance to accounting standards and other policies.

 

Job Description :

  • Process all transactions (e.g. AP/AR verification & processing, payments processing, accounts closing, reports preparation) within agreed service level
  • Resolve any issues related to Finance transactions and processes
  • Execute improvement initiatives to improve productivity and strengthen control and compliance over Finance processes
  • Ensure timely and accurate closing for all Bus
  • Review and post month-end adjustment accurately and timely
  • Prepare statutory reporting package, including required supporting schedules
  • Prepare data for external auditor
  • Support tax team in providing data for tax audit
  • Maintain accurate accounting databases in line with defined accounting policy
  • Ensure transactions processing is done in compliance to relevant policies
     

Job Requirements :

  • Minimum Diploma / Bachelor Degree in Accounting with min GPA 3.00
  • Good in communication and analytical thinking
  • Fluent in English, can speak Mandarin could be an advantages
  • Preferable local candidate from Dumai
  • Willing to be located in Lubuk Gaung Refinery (Dumai)

 

"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person."

GUEST RELATION SUPERVISOR

10-Jun-2024
ISMAYA GROUP | 34740Indonesia - Jakarta
This job post is more than 31 days old and may no longer be valid.

ISMAYA GROUP


Job Description

Job Description:

  • Ensure clients are properly greeted upon their arrival
  • Check up on client bookings on Chope and ensure that tables are set before clients’ arrival
  • Manage the front desk by receiving incoming calls, greeting and attending to customers
  • Inform guests about the availability of tables and direct them to the tables
  • Keep records of guests who visit the restaurant
  • Assist customers with answers to queries, and offer solutions to issues within their capacity
  • Collaborate with other restaurant staff and the management to ensure that customer complaints are properly attended to in a timely manner
  • Ensure that clients make payment for services before they exit the restaurant
  • Keep clear records of down payments received and make detailed notes of balance payments
  • Fill up report on customers spending every night with details to recognize customers behavior on spending and preferences
  • Check Guest Relation’s emails and respond to them accordingly; draw the attention of management to certain mails when necessary
  • Ensure all of the brodcast blast and personal chat delivered properly to the guests
  • Communicate with other staff, such as informing details of clients’ bookings, needs and complaints.
  •  Interacting with customers

Job Requirements:

  • Minimum Diploma Degree from an academy. With Maximum age of 30 years old
  • Minimum 1 year of experience in administrative, secretarial fields, and operational office
  • Excellent communication skills in English & Bahasa
  • Good knowledge of Microsoft Outlook, Word, Excel, Power Point
  • Confident, has sense of leadership, detailed, dependable and hard worker
  • Must have experience in hospitality industry

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