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Page 4 of 6 in All Jobs in Indonesia
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Hotel Sales Executive |
Featured |
Settha Palace Hotel | Laos - Vientiane | |
The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos.
The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen,
requiring warm and personalized service.
Day-to-day, you'll be...
...about what you've achieved. Where you want to go in your career.
What you've learned from your mistakes. How well you intuitively
understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.
We care that you would genuinely care - about your team, our guests
& corporate clients, and specifically, about giving all our
guests at the Settha Palace a memorable experience.
We care that you have the ability to work without constant supervision,
and cooperate and communicate very well with other departments - verbally, and in writing.
We care that you're someone people love to work together with.
The Settha Palace is managed by Belmont International Hotels, which
manages deluxe hotels in Malaysia, Indonesia and Laos.
Candidates are invited to send in their CV with photo to:
Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!
Apply Now![]() |
Chef de Cuisine |
Featured |
Settha Palace Hotel | Laos - Vientiane | |
The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos.
The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen,
requiring warm and personalized service.
This challenging full time hands-on position is for you if you:
Position reports to the General Manager.
We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.
For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.
The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.
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Front Desk Agent (Chinese Speaking) |
2-Jul-2024 |
Hilton | 35762 | Indonesia - Bali | |
JOB DESCRIPTION
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.
What will I be doing?
As Front Desk Agent, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Front Desk Agent is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
What are we looking for?
Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
F&B Service |
2-Jul-2024 | |
Lay Day Uluwatu | 35765 | Indonesia - Bali | |
Lay Day Uluwatu is currently seeking a skilled and enthusiastic F&B Service to join our team.
Job Description :
· Greet and serve guests with a friendly and professional manner.
· Serve food and beverages according to company standards.
· Maintain cleanliness and tidiness of the work area.
· Answer guests' questions about the menu and provide recommendations.
· Collaborate with the team to ensure the best service to guests.
Qualifications :
· Minimum 1 year of experience in F&B Service (preferred).
· Knowledge of food and beverage service.
· Good communication skills.
· Able to work in a team as well as independently.
· Flexible and willing to work in shifts.
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GUEST RELATION SUPERVISOR |
2-Jul-2024 |
PT Ebony Mitra Pratama | 35760 | Indonesia - North Jakarta, Jakarta | |
We are seeking an experienced Guest Relation Supervisor who can oversee day-to-day operations. The Guest Relation Supervisor will be responsible for developing a positive brand image through consistent customer service with professionalism and a positive attitude. The ideal candidate will have a strong background in bar management, planning, and analysis, with a specific focus in the Hospitality Industry.
JOB DESCRIPTION :
JOB REQUIREMENT :
Guest Relations |
2-Jul-2024 | |
THEATRE BAR BALI | 35764 | Indonesia - North Kuta, Bali | |
Welcoming Guests: Greeting patrons as they arrive at the nightclub, ensuring they feel welcomed and comfortable.
Customer Service: Providing excellent customer service throughout the night, addressing any inquiries or concerns promptly and courteously.
VIP Services: Managing VIP guests or members, ensuring they receive special attention and have a premium experience.
Reservations and Seating: Handling reservations for tables or VIP sections, coordinating seating arrangements, and ensuring smooth transitions for guests.
Event Coordination: Assisting in organizing special events, themed nights, or parties within the nightclub, including coordinating with DJs, performers, or event organizers.
Safety and Security: Collaborating with security personnel to maintain a safe environment for guests, ensuring compliance with safety protocols and handling any incidents discreetly and efficiently.
Promotions and Special Offers: Informing guests about upcoming events, promotions, or special offers within the nightclub to enhance their experience.
Conflict Resolution: Resolving any conflicts or issues that may arise among guests, ensuring they are handled diplomatically and swiftly.
Feedback Collection: Collecting feedback from guests about their experience at the nightclub, including music preferences, service quality, and overall satisfaction.
Cultural Sensitivity: Understanding and respecting cultural norms and preferences, as well as adhering to local regulations and laws related to nightlife and entertainment
Front desk manager |
30-Jun-2024 | |
Keong Villas | 35618 | Indonesia - South Rote, East Nusa Tenggara | |
Keong Villas is a leading accommodation company known for our commitment to providing exceptional service to our clients. We are currently seeking a dynamic and highly organized Front Desk Manager to join our team and ensure the smooth operation of our front desk area.
We will need a person with experience in the accommodation Industry. With some HHRR skills, ready to manage a team.
Supervise and support front desk staff, ensuring high standards of customer service.
Manage front desk operations, including check-in/check-out procedures and handling inquiries, services, invoicing, etc.
Coordinate with other departments to ensure seamless guest experiences.
Handle customer complaints and resolve issues promptly and effectively.
Train and onboard new staff
Prepare and manage schedules
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Guest Service Japanese Speaker |
27-Jun-2024 |
PT Humana International Indonesia | 35363 | Indonesia - Central Jakarta, Jakarta | |
R
Some of The Job Description
Front Office Supervisor |
27-Jun-2024 | |
Kasuari Exotic Resort | 35521 | Indonesia - Magelang, Central Java | |
1. Leading the team and ensure them to live within KASUARI EXOTIC RESORT ambition, purpose, values. 2. Responsible for ensuring the smooth operations of Reservation. 3. Overseeing All Activity Check In, Check Out to deliver an excellent guest experience while evaluating guest satisfaction and setting departement targets and objectives. 4. Customer and targets oriented.
Restaurant Supervisor |
27-Jun-2024 | |
Dolan Bali | 35457 | Indonesia - North Kuta, Bali | |
We are currently seeking experienced Restaurant Supervisor to help grow our team of professionals.
Candidates must be hands-on on the floor, as well as directing activities of servers. You need to ensure service is implemented according to the company's standard. Personality and character will be used to weigh the candidate’s potential and consideration. We strive to create an honest, education driven and team-based healthy work environment.
An interest in dedication and growth gives our servers a unique collective edge, with everyone bringing something different to the table. A positive approach to team work and guest satisfaction is a must.
Requirements:
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Japanese Speaker Guest Service Staff - Hospitality (A-108209) |
27-Jun-2024 |
RGF HR Agent Indonesia | 35370 | Indonesia - South Cikarang, West Java | |
About The Company:
Job Responsibilities:
Job Requirements:
<Preferable Skill / Experience>
[Only CV in English will be processed]
Curator / Butler (Mandarin or Korean Speaking) |
26-Jun-2024 | |
Hilton Bali Resort | 35365 | Indonesia - Banjar, Bali | |
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
Position Statement
The Curator will be playing an essential role into strategies and managed the guest experience throughout their guest journeys. The Curator will be able to provide personalized service to guests in a prompt, friendly and professional manner and maintain positive image through all areas of guest contact. Bring into effect the superior product and service knowledge from the company and from the local folklore by exceeding guest’s expectations in accordance with the policies and procedures set by Hilton.
What will I be doing?
As the Guest Curator, you will be responsible for performing the following tasks to the highest standards:
What are we looking for?
As a Curator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
FO Supervisor |
26-Jun-2024 | |
PT INKA BALI | 35364 | Indonesia - Ubud, Bali | |
Supervise front office and ensure that they provide excellent customer service
Respond to guest inquiries and request in a timely and professional manner
Monitor daily operations of the front desk , including check ins, check outs, and guest requests
Manager reservations and room availability
Ensure accurancy of billing and payment processes
Monitor and review guest feedback
Resolve customer complaints
Train and coach front desk staff
Monitor staff performance and provide feedback
Maintain a clean and organized front desk area
Front Office Manager |
25-Jun-2024 | |
Private Advertiser | 35366 | Indonesia - Bali | |
ULUWATU SURF VILLAS
A sacred space to rebalance and get away. With unique dwellings, wholesome cuisine, soulful movement through yoga, and world class surfing, we provide an authentic Balinese experience for spirited travelers seeking rustic refinement.
WE ARE HIRING
We are looking for an outstanding candidate, who is a highly motivated, self directed, honest, and disciplined individual that is able to work in a fast paced environment, with experience in a similar field to apply for the following position:
FRONT OFFICE MANAGER
Job Summary:
Responsible for all front office functions and staff. Areas of responsibility include Driver, Guest Services, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.
Qualifications:
If you are interested to be part of our team, please submit your application with detail updated resume and recent photograph.
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DOCUMENT CONTROL |
25-Jun-2024 |
PT ENVIROMATE TECHNOLOGY INTERNATIONAL | 35228 | Indonesia - South Jakarta, Jakarta | |
Job qualification:
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Night Manager |
24-Jun-2024 |
Marriott International | 35211 | Indonesia - Bandung, West Java | |
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Monitoring Property Operations
Supporting Profitability and Revenue Goals
Supporting Human Resources Activities
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Service Manager - The St. Regis Jakarta |
24-Jun-2024 |
Marriott International | 35212 | Indonesia - Jakarta | |
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Leading Guest Services Teams
Maintaining Guest Services and Front Desk Goals
Ensuring Exceptional Customer Service
Implementing Projects and Policies
Conducting Human Resource Activities
Additional Responsibilities
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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Guest Service Supervisor |
24-Jun-2024 |
PT Golf Entertainment Indonesia | 35213 | Indonesia - South Jakarta, Jakarta | |
WHAT YOU’LL DO:
The Guest Services Supervisor is responsible for overseeing the technical aspects of Guest Service operations and ensuring venue cleanliness across various areas of our sports entertainment venue. Reporting to Assistant Guest Service Manager, the Supervisor monitors staff performance, maintains cleanliness standards, and anticipate guest needs to deliver exceptional experiences. With a focus on stock control and operational efficiency, the Supervisor plays a critical role supporting Guest Service team and maximizing guest satisfaction.
HOW YOU’LL DO IT:
WHAT WE’RE LOOKING FOR:
ABOUT TOPGOLF JAKARTA
The most exciting sports and entertainment sensation with a global presence of over 90 venues, is making its Indonesia debut in Jakarta in late 2024. Spanning across North America, South America, Europe, the Middle East, Asia, and Oceania, Topgolf serves more than 20 million guests annually – creating moments that matter for all.
In a nutshell, we’re your ultimate social entertainment hub, boasting an inclusive, high-tech golf game designed for everyone to enjoy. We’re talking about a destination suitable for birthday celebrations, fun day out with family or friends, memorable date nights, bachelor or bachelorettes parties, and corporate events.
Topgolf Jakarta will feature 102 group-sized, outdoor golf hitting bays, the complex will feature multiple bars and restaurants, VIP spaces, large event rooms, and much more, making Topgolf the ideal destination for sports, leisure, and events.
WHY WORK AT TOPGOLF
Working for Topgolf Jakarta is a unique opportunity to work in a fast-growing, ambitious company. Our Playmakers (Team Members) are united by the unique, lively culture that is supported by our Core Values: Fun, One Team, Excellence, Courage and Caring.
We share a passion for delivering terrific guest service. We are a caring, inclusive employer that believes in the growth of talents. You will benefit from extensive development opportunities.
Fitness Supervisor |
24-Jun-2024 | |
Anantara Seminyak Bali | 35367 | Indonesia - Ubud, Bali | |
Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Qualifications
• College diploma in Hotel Management or related field
• Previous experience in Recreation Department
• Passion for teamwork
• Eye for detail to achieve operational excellence
• Excellent guest service skills
Additional Information
due to local law and regulations, this position is only opened for local hiring
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Lamipak Internship Program |
23-Jun-2024 |
PT Lami Packaging Indonesia | 35179 | Indonesia - Cikande, Banten | |
PT Lami Packaging Indonesia is one of a leading in Aseptic Packaging Industry. We are dedicated to fostering growth, creativity, and excellence in our team. Our multifunction internship program offers a unique opportunity for talented individuals to gain hands-on experience in various aspects of our business operations.
We are seeking a highly motivated and versatile intern to join our dynamic team. Intern will work across different departments, gaining valuable insights and experience in areas such as supply chain, human resources, maintenance and project management. This role is perfect for someone who is eager to learn, adaptable, and looking to build a broad skill set.
Internship Program available on several positions such as Maintenance, Civil Engineering, Mechanical Engineering, Production,and office support like HR & Supply Chain department
Key Responsibilities:
Requirements:
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Executive Assistant ( Billingual ) |
23-Jun-2024 |
PT. Surya Vita Kencana | 35180 | Indonesia - Jakarta | |
Day to Day Job Description:
Administrative Support:
Meeting Coordination:
Communication Management:
Project Management:
Office Management:
Confidentiality and Discretion:
Support to the Executive Team:
Assistant Front Office Manager |
22-Jun-2024 | |
The Ritz-Carlton | 35368 | Indonesia - Jakarta | |
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Restaurant Supervisor |
21-Jun-2024 | |
Verte Bistro Tangerang | 35369 | Indonesia - Serpong, Banten | |
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Front Office Assistant |
20-Jun-2024 |
PT. REAL ESTATE BALI PAPA | 35103 | Indonesia - North Kuta, Bali | |
Aviator Bali, a Modern 19 Apartment-Hotel located in Canggu Bali, will be ready to welcome guests in July 2024.
We are inviting passionate and dynamic guest focused professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. If this sounds like you, we invite you to share your enthusiasm to join our opening team.
Front Office Assistant
If you are interested in joining our team, please send your application with an update CV, a recent photograph and references no later than 27 June 2024 to the below address:
Aviator Bali Recruitment
Cruise Director (Host of Catamaran in Gili Asahan) |
20-Jun-2024 | |
Private Advertiser | 35102 | Indonesia - West Lombok, West Nusa Tenggara | |
This vessel, meticulously crafted by our Architect-builders, aims to elevate the Nusa Penida and/or Gili Asahan Island cruise experience. With paramount emphasis placed on safety and comfort, you will find ample space allocated for our crew, ensuring our clients' privacy throughout their voyage. Notably, our architect, with a meticulous eye for detail, strategically positioned the accommodations in the central area of the vessel, diverging from the conventional hull interior layout. This bespoke design, complemented by the Comfort Group's signature standards of luxury and service, renders the Comfort Catamaran an exemplary choice for discerning travelers seeking opulent cruises.
In response to the burgeoning demand from travelers seeking to explore the Indonesian archipelago, we conceived the concept of mobile hotel rooms.
Job Descriptions:
Requirements:
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B&F Supervisor |
18-Jun-2024 |
Marriott International | 35005 | Indonesia - Badung, Bali | |
POSITION SUMMARY
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Assistant Front Office Manager |
18-Jun-2024 |
Marriott International | 35001 | Indonesia - Bali | |
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.
Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.
• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Provides feedback to employees based on observation of service behaviors.
• Handles guest problems and complaints effectively.
• Interacts with guests to obtain feedback on product quality and service levels.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Functions in place of the Front Office Manager in his/her absence.
• Communicates critical information from pre- and post-convention meetings to the Front Office staff.
• Participates in department meetings.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Learning & Development |
18-Jun-2024 |
PT Global Jet Cargo | 35003 | Indonesia - Bekasi, West Java | |
Requirements :
Jobdesc :
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E Commerce Lead |
18-Jun-2024 |
PT Mega Perintis Tbk | 34962 | Indonesia - Jakarta | |
* Maintain official store in various marketplaces, including maintain good relationship with internal and external stakeholders to ensure smooth operations.
* Develop and implement the e-commerce strategy in alignment with the overall business goals and objectives including inventory monitoring and management.
* Prepare creative brief materials for all marketplaces including but not limited to paid campaigns, monthly promotions, social media contents or/and marketing materials.
* Conducting CRM activities, including providing information about ongoing promotions and responding to customer inquiries or complaints on various e-commerce platforms to facilitate customer interaction.
* Analyze traffic, store performance, and products performance related to product listings on e-commerce platforms to support the evaluation of product and channel performance in the marketplace.
* Support live streaming processes with the aim of promoting products in an engaging, communicative, persuasive, and informative manner, ensuring customers gain product knowledge and driving sales.
* Assist in providing data for the analysis of live streaming performance and CRM activities to facilitate regular analysis.
* Monitor data accuracy (pricing, promotions, design, competitors, ads) and update information on e-commerce platforms to ensure smooth operations.
* Handle administrative tasks related to sales from live streaming to assist in operational efficiency.
* Prepare weekly/monthly reports for evaluating store’s performance, quarterly marketing plans or/and other marketplace reports needed to Digital Marketing Manager .
Qualifications:
* A relevant degree, such as a Bachelor's Degree in Business, Technology, Marketing, Mathematics, Statistics, Computer Science, Education, Economics, Engineering, or Finance.
* Minimum 1-2 years experience handling e-commerce.
* Knowledge in Retail FMCG & Ecommerce industry.
* Having deep knowledge in Digital Marketing, Tiktok shop, shoope and Tokopedia Marketing Campaign.
* Strong analytical skill, problem solving, and decision making skill.
* Enjoy working in dynamic environment and ability to maintain relationship across team and externals.
* Meticulous and time focused in completing the task at hand and accurately.
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Manager on Duty |
18-Jun-2024 |
Marriott International | 35000 | Indonesia - Jakarta | |
JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
CORE WORK ACTIVITIES
Supporting Property Operations and Guest Relations Needs
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Sends copy of MOD report to all departments on a daily basis.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Supporting Profitability Goals
• Understands and complies with loss prevention policies and procedures.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
Managing the Guest Experience
• Intervenes in any guest/associate situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and associate well being is preserved.
• Empowers associates to provide excellent customer service.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Ensures associates understand customer service expectations and parameters.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.
• Records guest issues in the guest response tracking system.
Assisting Human Resources Activities
• Participates as needed in the investigation of associate and guest accidents.
• Observes service behaviors of associates and providing feedback to individuals.
• Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures associates are cross-trained to support successfully daily operations.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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MT Restaurant Supervisor (Jabodetabek) |
18-Jun-2024 |
Sari Rasa Group | 35004 | Indonesia - Jakarta | |
JOB DESCRIPTION :
REQUIREMENTS :
Restaurant Manager |
18-Jun-2024 | |
Mandala Group Indonesia | 35006 | Indonesia - North Kuta, Bali | |
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Front Office Manager |
18-Jun-2024 |
Marriott International | 35002 | Indonesia - Surabaya, East Java | |
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Accounting |
17-Jun-2024 |
PT Dianatina Ayu (Bali) | 34951 | Indonesia - Badung, Bali | |
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Inventory Control (Stocker) |
17-Jun-2024 |
PT Harmattan Indonesia ( 69SLAM ) | 34952 | Indonesia - Badung, Bali | |
We are currently seeking an Inventory Control (Stocker) responsible for counting and managing stock in our warehouse and stores. Your main task is to ensure accurate inventory availability and identify any stock discrepancies. You will investigate the reasons behind stock discrepancies and report them for futher action.
Main Responsibilities :
1. Regularly count inventory in our warehouse and stores
2. Compare stock counts with recorded data in the system
3. Identify stock discrepancies and determine the root causes
4. Record and report stock discrepancies in detail
5. Communicate with the warehouse and store teams to understand inventory issues
6. Reports to superiors on inventory check results and actions taken
7. Evaluate and recommend improvements in the existing inventory system
Qualificatiions :
1. Prior experience in stock management or related work is preferred
2. Strong analytical skills and mathematical abilities
3. Detail oriented and accurate in counting and recording stock
4. Ability to work well under pressure and meet deadlines
5. Excellent communication and team collaboration skills
6. Understanding of inventory management processes and counting methods
7. Proficient in using computer software and related application
8. Willingnes to travel and be assigned to out-of-town locations as required
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Front Office Supervisor - Natra Bintan, a Tribute Portfolio Resorts |
17-Jun-2024 |
Marriott International | 34929 | Indonesia - Bintan, Riau Islands | |
POSITION SUMMARY
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Tribute Portfolio is a family of independent hotels drawn together by a sense of character and passion for captivating design, vibrant social scenes, and experiences that feel like the real deal. Tribute Portfolio hotels are emboldened to stay true to their own character — they each tell their own design story, connect with their surrounding communities and proudly show off their individual brand identity. In joining Tribute Portfolio, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Asst. Villa/Housekeeping Manager |
17-Jun-2024 | |
The Pavilions Bali ( Mata Hijau Indonesia ) | 34963 | Indonesia - South Denpasar, Bali | |
Guest Service Supervisor |
15-Jun-2024 | |
Origin Seminyak | 35561 | Indonesia - Seminyak, Bali | |
Origin Seminyak is nestled in a desirable location just steps away from the beach and Bali’s most fashionable and vibrant neighbourhood, renowned for its multitude of restaurants, boutiques and iconic beach clubs.
We are currently seeking a highly qualified and experienced Guest Service Supervisor to be part of the operations of our luxury villa in Seminyak area.
The ideal candidate should meet the following requirements:
· High school diploma or equivalent; degree in hospitality management or related field preferred.
· Proven experience as a Guest Service Supervisor or similar role in the hospitality industry.
· Strong leadership and team management skills.
· Excellent communication and interpersonal abilities.
· Proficiency in PMS system.
· Strong problem-solving skills and attention to detail.
· Ability to work under pressure and handle challenging situations.
If you meet the above requirements and are interested in joining our team, please submit your recent resume with subject: GSS - Your Name. We look forward to hearing from you!
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Front Office Manager |
14-Jun-2024 |
Marriott International | 34883 | Indonesia - Bali | |
Leading Guest Services Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures recognition of employees is taking place across areas of responsibility.
• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
• Celebrates successes and publicly recognizes the contributions of team members.
Maintaining Guest Services and Front Desk Goals
• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
• Manages department controllable expenses to achieve or exceed budgeted goals.
Managing Projects and Policies
• Ensures compliance with all Front Office policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Strives to improve service performance.
• Empowers employees to provide excellent customer service.
• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Responds to and handles guest problems and complaints.
• Observes service behaviors of employees and provides feedback to individuals and/or managers.
Managing and Conducting Human Resource Activities
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establishes challenging, realistic and obtainable goals to guide operation and performance.
• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees are treated fairly and equitably.
• Manages employee progressive discipline procedures for Front Office Staff.
• Administers the performance appraisal process for direct report managers.
• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.
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Office Assistant |
14-Jun-2024 |
PT. AYU TRADA JAKARTA | 34885 | Indonesia - Cengkareng, Jakarta | |
About Us
Modelones, a world-leading nail art brand founded in the USA, 2015. We are dedicated to bring the power of color to all nail art lovers who seek premium, healthy and fashionable nail products.
Qualifications & Experience
Tasks & Responsibilities
Show us your best you! Good Luck.
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General Manager-Fairfield by Marriott Bali Kuta Ngurah Rai |
14-Jun-2024 |
Marriott International | 34884 | Indonesia - Kuta, Bali | |
JOB SUMMARY
The Fairfield by Marriott Bali Kuta Ngurah Rai is a conversion hotel located in Kuta, Bali. The hotel offers 166 rooms, a ballroom that can accommodate up to 400 pax and also 2 meeting rooms. The hotel comes with a restaurant and bar, with a variety of recreational facilities, including a fitness center, outdoor pool, kids’ pool, and garden. The hotel lies 8.5 KM from the city center and provides accessibility to the town facilities and attactions. The hotel is estimated to open in Q2, 2024.
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is a key leader in the sales process. Build relationship with ownership or asset manager.
CANDIDATE PROFILE
The ideal candidate for this role would have previous work experience in Indonesia as a General Manager, preferably with pre-opening or conversion experience and proficiency to communicate in Bahasa Indonesian.
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations and Department Budgets
• Ensure service programs are in place and executed against (e.g., Refreshing Service).
• Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments.
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance.
• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Delegate responsibilities for operations and projects to appropriate level of associate.
• Prepare for Quality Assurance (QA) audits (i.e., daily and pre-visit activities).
• Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP) and make sure they are up to date.
• Actively participate in GSS committee.
• Follow and adapt Standard Operating Procedures in all areas of responsibility according with local laws.
• Maintain accountability for results for each one of the team members.
• Engage management and associates to deliver the best service in all interactions with guest, customers, etc.
Managing and Sustaining Sales and Marketing Strategy
• Manage relationships with decision makers at top accounts.
• Interact with in-house guests to prospect for new sources of business.
• Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals, and action plans.
• Understand and leverage sales and marketing advantages over competitor properties within market.
• Coach and reinforce associate selling strategies that take advantage of property amenities.
• Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, Occ, etc.).
• Develop innovative means for capturing new streams of revenue through property amenities.
• Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
• Participate in and host customer recognition events to drive sales.
• Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.
• Participate in the property sales review (PSR).
• Identify key revenue generating stakeholders and customers and communicate information to sales offices.
• Collaborate with Regional Marketing and eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.
• Actively participate in sales calls and sales visits to generate demand for the property and build relationships with potential customers.
• Participate and encourage leaders to participate in sales events, local and international promotions.
• Help and direct all efforts to contribute to increase sales in the Marriott portfolio.
• Follow up appropriately and in a timely manner to answer guest and customer questions.
• Actively identifies ‘local talent’ to grow Company in new markets.
• Engages with the community to build strong relationships with neighbors.
• Champions and leads BLT process.
• Acts as an Ambassador for the Company within the community.
Managing Profitability
• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Initiate action to support property revenue and profitability goals.
• Update and communicate profit forecasts to associates/managers.
• Review and sign off on invoices.
• Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
• Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
• Review property performance on period basis with Regional Director.
• Conduct h-end critiques with each manager.
• Prepare and review forecast vs. actual to adjust and modify in accordance with goals in sales and profitability.
• Review with team leaders and support actions to achieve results in alignment with property and brand goals.
• Train leaders and associates to critique results and generate plans and actions to improve results.
Maintaining Revenue Management Goals
• Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
• Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
• Balance inventory to ensure same-day sellouts.
• Support and test strategies, review rates and adjust them to manage optimal mix in the segmentation.
Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)
• Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Prepare and present reports for owners and above property leadership using financial/performance data.
• Conduct property critique.
• Conduct annual business reviews.
• Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
• Participate in ad hoc owner conference calls and respond appropriately to owner requests.
• Meet with other managers from the competitive set and built the relation with other business related to the hotel activity.
Managing and Conducting Human Resource activities
• Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
• Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc).
• Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
• Cascade/Deliver training to associates.
• Facilitate cross training to support associate professional growth and operational excellence.
• Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.).
• Lead associates through property changes, and help them transition into new property roles.
• Facilitate on property activities that communicate and reinforce culture with associates.
• Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.).
• Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs.
• Complete all trainings regarding the human resources systems.
• Conduct All Associates meeting every quarter.
• Create a local benefits package for associates.
• Review and follow up on pending items from HR audits and other audits that include HR items.
• Participate in hly departmental meetings and engage associates to contribute in a positive manner.
• Conduct town hall meetings with associates to share results vs. actuals forecast.
• Meet with other property HR managers to have a better understanding of their operations and benefits, compare wages, and prepare plans of actions if necessary.
• Closely involved in Engagement Survey (ES) process.
Additional Responsibilities
• Manage e-mail.
• Manage daily paper mail.
• Participate in conference calls (e.g., sales, promotion, questions and answers, property performance, etc.).
• Provide follow-up information to Regional Director and other Extended Stay/Select Service executives.
• Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Supervisor |
13-Jun-2024 | |
PT Greenfield Work & Flow | 34953 | Indonesia - Bali | |
Join Your Dynamic Team!
At Healthy Ubud, we believe in serving delicious, nutritious meals in a serene and eco-friendly setting. If you’re passionate about health, sustainability, and exceptional service, we want you on our team!
Position: Restaurant SupervisorPlacement : Healthy ubud
What You'll Do:
Lead and inspire our dedicated team.
Ensure top-notch service for every guest.
Oversee daily operations with a focus on quality and efficiency.
Maintain our high standards for healthy and sustainable practices.
Qualifications :
Maximum 35 years old
No smoking
Experienced in restaurant or hospitality supervision.
A natural leader with excellent communication skills.
Passionate about healthy living and sustainable practices.
Organized, reliable, and ready to tackle challenges.
Good command of English
Willing to learn and adaptable
Can join immediately
Why Join Us?
- Innovative and eco-friendly work environment
- Opportunities for professional growth
- Be a part of a mission-driven company
Let's create a healthier, more sustainable future together!
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Data Entry HCV HCS Internship |
13-Jun-2024 |
PT SMART,Tbk | 34848 | Indonesia - Central Jakarta, Jakarta | |
PT SMART Tbk (Sinarmas Agribusiness and Food) is looking for Data Entry HCV-HCS Internship, placement in Sinar Mas Land, Thamrin, Central Jakarta.
Job Summary:
Helping and assisting administrative task related to Conservation Area MRV Department.
Job Descriptions:
1. Input HCV HCS database
2. Analyze HCV HCS data
3. Prepare HCV HCS Activity Reports
Persyaratan
- Final Year or or fresh graduate from reputable university, preferably majoring in Agronomy, Agrotechnology, Forestry, Environmental Science or any related major (with no more classes to attend)
- Excellent communication skills and good teamwork
- Detail oriented, able to work independently with good time management skills
- Solid understanding of Ms. Excel, Ms. Word, and Ms. Power Points
- Comfortable with Data and interested in environmental issues, conservation, flora and fauna
- Commit to join for 6 months internship duration
- Available to fully work from the office (WFO)
- Available to join ASAP
“Our company has never levied any fees for recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person. Thanks.”
Recreation Experience Expert |
13-Jun-2024 | |
Sheraton Bali Kuta Resort | 34824 | Indonesia - Modung, East Java | |
POSITION SUMMARY
Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Guest Experience Manager |
13-Jun-2024 | |
W Hotels | 35560 | Indonesia - Seminyak, Bali | |
JOB SUMMARY
Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
CORE WORK ACTIVITIES
Maintaining Guest Services and Front Desk Goals
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
Supporting Management of Front Desk Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
Managing Projects and Policies
• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
Supporting Human Resource Activities
• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.
Additional Responsibilities
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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F&B SUPERVISOR |
12-Jun-2024 | |
1880 Brawa | 34820 | Indonesia - North Kuta, Bali | |
Qualification
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Guest Service Manager |
12-Jun-2024 |
PT Novus Hotel Manajemen | 34819 | Indonesia - Serang, Banten | |
Job Specification:
Job Qualification:
F&B Service Captain |
12-Jun-2024 | |
Ini Vie Hospitality | 34821 | Indonesia - Sukawati, Bali | |
Reception |
11-Jun-2024 | |
Kalapa Resort Yoga and Retreat | 34790 | Indonesia - North Kuta, Bali | |
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Front Office Hotel |
11-Jun-2024 |
Suri mutiara jaya | 34792 | Indonesia - Surabaya, East Java | |
Hotel The Square sedang mencari seorang Front Liner yang berpengalaman, memiliki sifat mau belajar, loyal, dan tanggung jawab yang kuat.
Job Description
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Retained Finance (Lubuk Gaung Placement) |
10-Jun-2024 |
PT SMART,Tbk | 34722 | Indonesia - Dumai, Riau | |
Job Description Summary :
Job Description :
Job Requirements :
"Our company has never levied any fees for the recruitment process nor has it required to order tickets and accommodation through a certain travel agent or certain person."
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GUEST RELATION SUPERVISOR |
10-Jun-2024 |
ISMAYA GROUP | 34740 | Indonesia - Jakarta | |
Job Description:
Job Requirements:
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