Showing All Hotel Management Jobs

Filter by Country:


Page 1 of 16 in All Hotel Management Jobs

Hotel Sales Executive

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

For our refined corporate functions & meetings operation with a function room for 150 pax theatre style, we are now welcoming applicants for the position of Hotel Sales Executive.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
  • Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
  • Writing and sending quotations and contracts to potential clients to secure future business
  • Ensuring that a booked event will go smoothly on the day of the event.
  • Soliciting corporate guest feedback
  • Using that feedback to help us improve our hotel services & operations
  • Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You really love the business of hotel sales & marketing within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You’re a master at making sales calls and asking for the sale.
  • You truly love the sense of achievement in winning new business.
  • You are flexible and can change focus quickly.
  • You want the challenge of increasing our rooms business and meetings business.
  • You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a hotel Sales Executive in 4 or 5 star hotels
  • Previous experience living/working outside your home country, preferably in Asia.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

  Apply Now  

Chef de Cuisine

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Chef de Cuisine/ Head Chef (French/Mediterranean/Western Cuisine).

This challenging full time hands-on position is for you if you:

  • have experience in French/Mediterranean/Western Cuisine.
  • are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
  • gain satisfaction from meeting & talking with the guests in the restaurant.
  • have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
  • have experience in a la carte and banquet cookery as well as cocktail style finger food.
  • have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
  • have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
  • are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

General Manager for BigBoy Thailand

21-Jan-2025
Destination Group | 48035 - Metro Manila

Destination Group


Job Description

We are seeking a dynamic General Manager with a strong background in Quick Service Restaurant (QSR) and/or fast casual environments to lead our BigBoy branch in Thailand. This is a key leadership position, responsible for driving business performance, enhancing the guest experience, and overseeing daily operations. If you're passionate about the food industry and are ready to take on a leadership role, we'd love to hear from you!

Key Responsibilities:

  • Oversee the day-to-day operations of the restaurant, ensuring smooth and efficient service.
  • Lead, train, and manage a team of staff, setting clear performance expectations and fostering professional development.
  • Ensure the highest standards of food quality, service, cleanliness, and safety.
  • Manage staffing, scheduling, and ensure adequate coverage during peak hours.
  • Monitor financial performance, including managing budgets, controlling costs, and increasing profitability.
  • Drive local marketing initiatives and sales strategies to build brand awareness and attract new customers.
  • Ensure compliance with health and safety regulations, as well as company policies and procedures.
  • Handle customer feedback, concerns, and complaints with professionalism and urgency.
  • Foster a positive and motivated work environment with a focus on teamwork, accountability, and results.

Qualifications:

  • 3 years of experience in a QSR and/or fast casual restaurant management role.
  • Proven ability to lead and manage teams, with a focus on operational efficiency and guest satisfaction.
  • Strong financial acumen, including experience with budgeting, cost control, and profit analysis.
  • Exceptional interpersonal and communication skills, with the ability to engage and motivate staff and guests alike.
  • Ability to handle high-pressure situations and multi-task in a fast-paced environment.
  • Experience in maintaining operational standards in line with health and safety regulations.
  • Strong problem-solving skills and a customer-centric approach.
  • Flexibility to work evenings, weekends, and holidays as needed.

  Apply Now  

Assistant Manager for Samsam Chikin - BGC

20-Jan-2025
Happyfoods Corporation | 47983 - Bonifacio Global City, Taguig City, Metro Manila

Happyfoods Corporation


Job Description

Job Description


Job Qualifications:

At least 3 Year(s) of working experience in the related field is required for this position, such as Assistant Manager/Manager specialized in Food/Beverage/Restaurant Service or equivalent.

Candidate must possess at least Bachelor's/College Degree in Food Technology/Nutrition/Dietetics, Business Studies/Administration/Management, Food & Beverage Services Management, Nursing, Hospitality/Tourism/Hotel Management or equivalent.

Job Overview:


For ARM 1:

The Assistant Restaurant Manager 1 (ARM1) is the Restaurant Manager’s partner in achieving the company’s mission of providing an exceptional and memorable dining experience for the Customers.

He/She is responsible for ensuring that all activities for an effective, efficient, safe, and sanitary Kitchen operation is achieved and maintained at all times

He/She is responsible for the orientation, training, and certification of kitchen staff to achieve desired knowledge and skill levels.

He/She also performs Shift Manager Functions and supervises daily operations to achieve an inviting and welcoming restaurant environment.


  Apply Now  

Manager/ Assistant Manager

20-Jan-2025
YI YUAN 332 | 47990 - Central Region

YI YUAN 332


Job Description

Responsibilities:

  • Explain services to the customers
  • Apply pressure with the thumb and fingers to the client's feet
  • Communicating with guests during massages to adjust massage techniques as required.
  • Cleaning and sanitizing work areas.
  • Keep service records
  • Enquiring about guests' medical conditions and allergies before providing services.
  • Uphold hygiene standards and follow health and safety regulations

Requirements:

  • Proven experience working as a Manager.
  • Effective communication skills.
  • Exceptional customer service skills.
  • Patience and respect.
  • Able to work on weekend and public holiday.

  Apply Now  

Assistant Manager for Sibyullee Unlimited Korean BBQ - One Ayala, Makati

20-Jan-2025
Happyfoods Corporation | 47984 - Makati City, Metro Manila

Happyfoods Corporation


Job Description

Job Description


Job Qualifications:

At least 3 Year(s) of working experience in the related field is required for this position, such as Assistant Manager/Manager specialized in Food/Beverage/Restaurant Service or equivalent.

Candidate must possess at least Bachelor's/College Degree in Food Technology/Nutrition/Dietetics, Business Studies/Administration/Management, Food & Beverage Services Management, Nursing, Hospitality/Tourism/Hotel Management or equivalent.

Job Overview:


For ARM 1:

The Assistant Restaurant Manager 1 (ARM1) is the Restaurant Manager’s partner in achieving the company’s mission of providing an exceptional and memorable dining experience for the Customers.

He/She is responsible for ensuring that all activities for an effective, efficient, safe, and sanitary Kitchen operation is achieved and maintained at all times

He/She is responsible for the orientation, training, and certification of kitchen staff to achieve desired knowledge and skill levels.

He/She also performs Shift Manager Functions and supervises daily operations to achieve an inviting and welcoming restaurant environment.


  Apply Now  

Assistant Manager for Soban K-Town Grill - Greenbelt 3, Makati

20-Jan-2025
Happyfoods Corporation | 47985 - Makati City, Metro Manila

Happyfoods Corporation


Job Description

Job Description


Job Qualifications:

At least 3 Year(s) of working experience in the related field is required for this position, such as Assistant Manager/Manager specialized in Food/Beverage/Restaurant Service or equivalent.

Candidate must possess at least Bachelor's/College Degree in Food Technology/Nutrition/Dietetics, Business Studies/Administration/Management, Food & Beverage Services Management, Nursing, Hospitality/Tourism/Hotel Management or equivalent.

Job Overview:


For ARM 1:

The Assistant Restaurant Manager 1 (ARM1) is the Restaurant Manager’s partner in achieving the company’s mission of providing an exceptional and memorable dining experience for the Customers.

He/She is responsible for ensuring that all activities for an effective, efficient, safe, and sanitary Kitchen operation is achieved and maintained at all times

He/She is responsible for the orientation, training, and certification of kitchen staff to achieve desired knowledge and skill levels.

He/She also performs Shift Manager Functions and supervises daily operations to achieve an inviting and welcoming restaurant environment.


  Apply Now  

NCLEX Manager

20-Jan-2025
EXL Service Philippines, Inc. | 48000 - Mall of Asia, Pasay City, Metro Manila

EXL Service Philippines, Inc.


Job Description

Basic Function
This role is primarily responsible for designing and delivering high performing learning solutions which is aligned with the business needs and client expectations. The job focuses in monitoring and reviewing the overall capability of the team in operational planning and process management. The job also includes curriculum and content 
development, module designing, evaluating training feedback, and providing recommendations to further 
enhance the effectiveness of trainings. The primary interactions would include assessing, training, and mentoring 
leadership with periodic reporting to stakeholders.
He or she will also have oversight of the NCLEX program and USRN license renewal, clinical continuing education, 
local license renewal management, and US healthcare management system deployment

 

Essential Functions
• Identifying the gaps between the desired state and the current state of knowledge and developing 
customized training curriculum that is scalable and provides EXL a competitive edge
• Work with stakeholders to create capability building strategy based on skills identified as necessary to achieve 
overall organization goal
• Design and deliver clinical related programs that focus on employees at different stages and offer blend 
learning solution
• Develop a plan for equipping employees in effective overall healthcare management.
• Training need analysis, researching, designing and developing content such as module outlines, 
presentations, trainer’s guide, participant’s guides and other training material
• Designing training aids like activities, role plays, case studies, etc. in order to make the training session more 
lively and interactive
• Ensuring that the quality of content is maintained as per the targets assigned and should be in accordance 
with internal standards
• Identification of appropriate methodology for the implementation of training
• Training and certification of trainers on the training modules
• Building PPTs and other material and participate in presentation to the client/ internal customers
• Participate during client visits (presentation of capability building programs)
• End to end training management

 

Performance parameters
• Quality and accuracy of deliverables
• Efficiency and effectiveness (result-orientation)
• Training delivery
• Adherence to internal standards
• Interaction with the clients/ customer at an appropriate level to ensure high levels of client satisfaction
• Employee satisfaction, people development and morale
• Good performance on any other function that may occur from time to time or as directed by the Supervisor
• Builds and maintains atmosphere where coaching, counseling, and feedback are considered essential for 
better performance
• Risk recognition, assessment, analyses, management and mitigation
• Robust understanding of BPO and client processes while suggesting an optimum solution for the client
• Demonstration of in-depth knowledge and application of various methodologies in relevant situations or 
phases

 

Education Requirements
• Graduate of BSRN
• Holds active Philippine Registered Nurse license – (USRN preferred) 

 

Work Experience Requirements
• Total work experience should be a minimum of 5 years in the contact center operations and training combined

 

Technical Skills

• Above average knowledge of MS Office applications like –
PowerPoint, MS Word and MS Excel
• Internet usage and email access
• NCLEX processing and licensing
• Local RN Licensing
• Nursing education
• Project management

  Apply Now  

Manager

19-Jan-2025
EFFICIENT EMPLOYMENT PTE. LTD. | 47978 - Choa Chu Kang, West Region

EFFICIENT EMPLOYMENT PTE. LTD.


Job Description

Key Responsibilities:

- Ensure high-quality food and service standards

- Handle customer complaints and feedback

- Control inventory, labor costs, and cash management

- Maintain a clean, safe, and healthy environment

Requirements:

- 2 years of restaurant management experience

- Strong leadership and communication skills

- Ability to work under pressure

  Apply Now  

Head of Online Casino and Bingo

19-Jan-2025
Solaire Resort & Casino | 47965 - Paranaque City, Metro Manila

Solaire Resort & Casino


Job Description

Solaire Resort Entertainment City

POSITION SUMMARY:

Responsible for all content currently launched on the online gaming platform while recommending new content based on customer preferences and market trends.

 

DUTIES AND RESPONSIBILITIES:

  • Own the product performance KPIs.
  • Leads the portfolio of games and releases.
  • Lead communication to product releases with PAGCOR
  • Ensures optimal placement of gaming content on site to maximize revenue.
  • Owns the day-to-day communication with suppliers.
  • Work with suppliers to maximize bonus discounts and overall supplier cost.
  • Partner with Product and IT departments to deliver the casino and bingo product roadmap.
  • Participate in campaign planning for acquisition and retention campaigns by signing off on promotion mechanics.
  • Through analytics, master customer product preference across a multitude of segments, bet limits, metadata, and other data points.
  • Act as the source of domain knowledge throughout the organization
  • Maintain a competitive analysis of the product mix of competitors and new trends in the wider industry

 

QUALIFICATIONS AND REQUIREMENTS:

  • Experience working in a similar role within the Online gaming industry.
  • Experience communicating and negotiating with 3rd party vendors
  • A good technical knowledge and understanding of online gaming platforms and systems.
  • A fluent level of English, both written and spoken.
  • Understanding of Online Gaming industry and competitors
  • Analytical and detail originated.
  • Ability to create engaging casino campaigns

  Apply Now  

Assistant Manager

19-Jan-2025
Lirich Resources Pte. Ltd. | 47977 - Singapore

Lirich Resources Pte. Ltd.


Job Description

  • Achieving business goals and revenue targets.
  • Overseeing daily operations, managing budgets, and setting performance objectives.
  • Recruiting, training, and supporting general managers as well as conducting regular performance appraisals.
  • Developing and implementing business, marketing, and advertising plans.
  • Managing internal and external stakeholder relations and negotiating contracts.
  • Planning, evaluating, and optimizing operations to be efficient and cost-effective.
  • Ensuring products and services comply with regulatory and quality standards.
  • Ensuring company standards and procedures are followed.
  • Preparing and presenting monthly, quarterly, and annual statements, analyses, and reports of operations and finances.
  • Dealing with escalated customer issues, incident reports, and legal actions.

Requirements:

  • Bachelor's degree in business administration, management, or a similar field preferred.
  • 1 year of management and leadership experience.
  • Excellent communication skills, both verbal and written.
  • Proficiency in Microsoft Office, with CRM systems, and project management tools.
  • Excellent leadership and decision-making skills.
  • Ability to multitask and work efficiently under pressure.
  • Strong analytical and problem-solving skills

  Apply Now  

manager

18-Jan-2025
D INE ENT PTE. LTD. | 47981 - Orchard, Central Region

D INE ENT PTE. LTD.


Job Description

An Outlet Manager is responsible for the profitability and performance of a food n beverage entertainment outlet. Duties include overseeing daily operations, customer service, staff work schedules, cashiering, food supplies, alcohol supplies, maintenance and administrative operations. The Manager is also expected to guide employees to find new ways to generate revenue and enhance the customer experience.

Other responsibilities include recruiting, training and motivating staff, as well as maintaining high standards of quality, hygiene, health and safety in the area.

  Apply Now  

GBS Assistant General Manager

17-Jan-2025
Private Advertiser | 47884 - Bonifacio Global City, Taguig City, Metro Manila

Private Advertiser


Job Description

About the role

We are seeking an experienced Assistant General Manager to oversee key business functions including HR, Finance, Store Operations, and centralized support services. As the Assistant GM, you will play a crucial role in driving the strategic direction and operational excellence of this leading energy and infrastructure company. This is a full-time position based in Bonifacio Global City, Taguig City, Metro Manila.

What you'll be doing

  • Provide strategic leadership and direction across HR, Finance, Store Operations, and centralized support services
  • Oversee the effective management of budgets, resources, and personnel within your areas of responsibility
  • Identify opportunities for process improvements, cost savings, and operational efficiencies
  • Collaborate closely with the executive team to develop and execute the company's overall business strategy
  • Lead, mentor, and develop high-performing teams to drive exceptional performance
  • Ensure compliance with all relevant laws, regulations, and internal policies
  • Represent the company externally and build strong relationships with key stakeholders

What we're looking for

  • Extensive experience (15+ years) in a general management or executive role, preferably within the energy or infrastructure sectors
  • Proven track record of successfully leading and managing teams across multiple business functions, including HR, Finance, and Operations
  • Excellent strategic thinking and problem-solving abilities, with the ability to identify and implement innovative solutions
  • Strong financial acumen and the ability to oversee budgets, resource allocation, and cost control measures
  • Exceptional leadership and people management skills, with the ability to inspire and develop high-performing teams
  • Excellent communication and stakeholder management skills, with the ability to effectively liaise with internal and external stakeholders
  • Familiarity with the regulatory environment and compliance requirements within the energy and infrastructure industries

.

Apply now for this exciting opportunity to be a part of our dynamic and growing team!

  Apply Now  

Hotel Manager - voco Orchard Singapore

17-Jan-2025
INTERCONTINENTAL HOTELS GROUP (ASIA PACIFIC) PTE. LTD. | 47899 - Orchard, Central Region

INTERCONTINENTAL HOTELS GROUP (ASIA PACIFIC) PTE. LTD.


Job Description

voco Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that's dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day
voco Orchard Singapore is looking for a dynamic and hands-on Hotel Manager to join its team. As Hotel Manager, you'll partner with our General Manager to lead our hotel operations and continue to grow our guest experience, reputation, and profitability. You will be responsible for overseeing the day-to-day running and strategic planning of the hotel operations, working closely with our Heads of Departments, HR, Finance, and Sales & Marketing teams. You may need to act as the General Manager in his/her absence.

  1. Support the General Manager in creating, executing, and overseeing financial and operational plans for the hotel to maximize guest satisfaction, sales opportunities, and profitability.
  2. Make recommendations to enhance the hotel's assets and strengthen brand loyalty.
  3. Monitor financial performance, implement cost-saving measures, and drive profitability.
  4. Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.

People

  1. Foster a positive work environment that promotes teamwork, professional development, and high performance.
  2. Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers.
  3. Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance.
  4. Train colleagues to ensure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
  5. Recommend or initiate any HR-related actions where needed.
  6. Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.

Guest Experience

  1. Interact with guests and outside contacts including current and potential clients, government officials, travel industry representatives, suppliers, competitors, and local community members.
  2. Ensure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.

Responsible Business

  1. Oversee hotel operations, including front office, housekeeping, food and beverage, engineering, and guest services.
  2. Provide guidance and assistance to all departments, helping them to meet their objectives.
  3. Ensure that all departments work closely to deliver a seamless guest and employee experience.
  4. Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with the hotel's or owner's policies and procedures and regulatory requirements.
  5. Act as public relations representative to raise awareness of hotel and brand in the local community.
  6. Drive team member involvement in community organizations, activities, and businesses.
  7. Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint.

What We Need From You

  1. Bachelor's Degree in Hospitality Management, Business Administration, or related field.
  2. Minimum of 8 years' experience in a senior management position in a hotel.
  3. Working experience in an international lifestyle hotel brand will be an advantage.
  4. Strong leadership and team management skills with a proven track record of managing a hotel.
  5. Excellent knowledge of lifestyle hospitality trends, standards, and practices.
  6. Must be able to handle difficult situations with tact and high diplomacy.
  7. Strong proficiency in budgeting and forecasting.

What we offer

We'll reward all your hard work with a great salary and benefits - great room discount and superb training.

Join us and you'll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  Apply Now  

Chief Officer | Chemical/Oil Products Tanker IMO-3

17-Jan-2025
BSM Ship Management | 47875 - Singapore

BSM Ship Management


Job Description

  • Rank Experience

    Minimum 17 month(s) experience as Chief Officer, Chief Officer Additional, Master Trainee, Chief Officer, Chief Officer Additional, Master Trainee

  Apply Now  

Chief Concierge / Concierge Manager

17-Jan-2025
Mandarin Oriental | 47864 - Singapore

Mandarin Oriental


Job Description

  • 541776
  • Rooms
  • Full time
  • Mandarin Oriental, Singapore

Scope of Position 

  • Oversees the effective and efficient operation of Concierge which includes Porter and Transportation in accordance with the objectives, performance and quality standards established by the hotel. To plan, organize, and motivate all colleagues to excel in delivering Legendary Quality Experience to all guests. 
     

Duties & Responsibilities

  • Ensure that Legendary Quality Experience, policies, mission, vision and objectives are followed through
  • Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services
  • Handles guests queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when necessary
  • Establish and maintain operation standards.  Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction
  • Ensure effective manning at all times to maximize productivity and business demands
  • Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc
  • Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of all colleagues
  • Mainly responsible in upholding LQE and CQE standards within the Concierge Department 
  • Responsible for departmental requisitions
  • Plan and administer the duty roster on a weekly basis. Ensuring that casual cost is within budget
  • Knowledge of hotel’s emergency procedure or BCP (Business Continuity Plan)
  • Knowledge of the names and designations of key personnel within the MOHG
  • Interview potential candidates for vacancies in Concierge department and recommend accordingly
  • Appraise colleagues annually within the Section and recommend confirmation/promotions
  • To undertake and promptly discharge any other assignments which may not be specifically mentioned above and may be given from time to time by the Management
  • Maintain complete and readily accessible files and records necessary for effective operations and future references including FLHSS
  • Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhance

Job Requirement 

  • Bachelor Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is an advantage
  • Minimum 5 year of experience working in a 5-star hotel environment
  • A minimum of 3 years of Concierge experience in a luxury hotel
  • Strong command of MS Office products, GoConcierge, and Hotsos
  • Must be member of Clefs d’Or

  Apply Now  

VIP Manager - The Singapore EDITION25008668

17-Jan-2025
The Singapore EDITION | 47871 - Singapore

The Singapore EDITION


Job Description

JOB SUMMARY

The VIP Manager will fulfill a strategic and operational role in establishing and maintaining the membership community. Their duties will encompass developing and executing the membership strategy and programming activities aligning with organizational objectives to enrich the club experience, overseeing membership databases, and supervising the property's reactive and proactive membership sales efforts. The VIP Manager will serve as the guardian of the club, ensuring the club’s management and preservation of its brand standards. They will jointly shoulder the responsibility for achieving revenue targets and ensuring guest and associate satisfaction. The VIP Manager will partner with Director Culture & Entertainment and Marketing teams to execute all aspects of the Marketing experience

CANDIDATE PROFILE 

Education and Experience
· High school diploma or GED; 6 years’ experience in the related professional area.

OR
· 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area.

Preferred:
· Familiarity with the entertainment industry and demonstrated ability to make connections with high-profile clientele

· Proven experience in membership management or a similar role within an exclusive/private club or luxury environment.

· Strong leadership and team management skills.

· Exceptional interpersonal and communication skills.

· Proficiency in membership management software and tools.

· Ability to maintain discretion and confidentiality.


Additional Information:

This role requires flexibility in working hours, including evenings and weekends, to accommodate club events and member needs.


CORE WORK ACTIVITIES

Membership Growth

· Develop and execute strategies to attract new members and retain existing ones.

· Executes market research to target and acquire new membership business and/or close on business.

· Develops relationships within local community to strengthen and expand customer base for sales opportunities.

· Respond to inquiries from prospective members.

· Recruit and hire membership sales associates with the appropriate skills to meet the club's needs.

· Day-to-day leadership to the on-property membership sales associates, primarily focusing on attaining the sales objectives.

· Provide regular reports and updates to club management regarding membership performance, strategies, and

· challenges.

Member & Membership Committee Engagement

· Conducts outreach to recruit valuable committee members.

· Manages the membership committee, focusing on engagement strategies.

· Organizes meetings, collects feedback, and ensures committee satisfaction.

· Regularly reviews and refines the membership application process.

· Develops programing and engagement strategies to foster community.

· Oversees member communication and feedback channels.

· Maintains member database and preference history.

· Collates and manages member recruitment applications.

· Collaborates with other club departments for seamless member services.

· Partners with the hotel sales team to support membership events.

Financial Management:

· Create and manage the membership budget, monitoring revenue, expenses, and profitability.

· Implement pricing strategies and membership fee structures.

· Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

· Identifies new business to achieve personal and location revenue goals.

· Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

· Conducts regular networking engagements to continually build a

· Closes the best opportunities for the location based on market conditions and location needs.


Ensuring Exceptional Customer Service

· Uphold and enforce club rules, standards, and codes of conduct.

· Manages and develops relationships with key internal and external stakeholders.

· Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.

· Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

· Services our customers to grow share of the account.

· Empowers employees to provide excellent customer service.

· Executes and supports the company’s customer service standards.

· Provides excellent customer service consistent with the daily service basics of the company.

· Sets a positive example for guest relations.

· Interacts with guests to obtain feedback on product quality and service levels.


Managing and Conducting Human Resource Activities

· Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation.

· Develops, implements, and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

· Utilizes all available on the job training tools for employees.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  Apply Now  

Director of Operations

16-Jan-2025
Holiday Inn Express Singapore Orchard Road | 47814 - Farrer Park, Central Region

Holiday Inn Express Singapore Orchard Road


Job Description

JOB OVERVIEW

Oversees and directs all aspects of both the Rooms function and Food and Beverage function. Under rooms, operations include Front Office, Housekeeping, Engineering and Security. Under Food and Beverage, operations include F&B Service and Kitchen operations.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

  • Be you – by being natural, professional and personable in the way you are with people
  • Get ready – by taking notice and using your knowledge so that you are prepared for anything
  • Show you care – by being thoughtful in the way you welcome and connect with guests
  • Take action – by showing initiative, taking ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

  • Contributes to installing and monitoring cash management programmes including inventories and receivables
  • Works with Director of Finance in the preparation and management of the Department’s budget.

PEOPLE:

  • Interacts with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community
  • Manages the functions of all hotel personnelthrough supervision of hotel department heads
  • Identifies future potential department heads and participates in the development of their training plans
  • Establishes and maintains effective internal communication and meetings structures to ensure optimum teamwork and productivity
  • Establishes and maintains effective employee relations including open communication with all employees
  • Co-ordinates functions and activities with General Manager, Regional, Area and Corporate staff as appropriate.
  • Works with Human Resources on manpower planning and management needs

GUEST EXPERIENCE:

  • Assists in the development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability
  • Ensures highest level of guest satisfaction by providing within Corporate standards quality guest services and amenities

RESPONSIBLE BUSINESS:

  • Assists in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed
  • Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programmes and judicious planning and management of FF& E, as directed
  • Ensures emergency procedures are practised and enforced to provide for the security and safety of guest and employees
  • Establishes and maintains a prominent level of visibility and involvement in the property and in business, social and governmental communities as appropriate
  • Develops recognition programmes, advertising and promotional campaigns to obtain greatest market awareness and patronage
  • Reviews energy conservation programme to ensure minimum energy and utility consumption without sacrificing human comfort
  • Keeps General Managerinformed of any unforeseen events, which may occur in his/her absence
  • Assists in selling hotel through personal involvement with all potential markets as required
  • Ensures environmentally friendly practices are implemented in accordance with the IHG Environmental Manual/local applicable laws and regulations
  • Monitors purchasing practices to ensure compliance with IHG policy and procedures
  • Perform other duties as assigned. May also serve as manager on duty. In the absence of the General Manager, assumes responsibilities as appropriate
  • Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures
  • Be familiar with property safety, first aid and fire and emergency procedures and enforce these in your areas
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers
  • Ensure security incidents and accidents are logged, investigated and rectified to prevent future catastrophes

ACCOUNTABILITY

Position is the top level in a full-service property with multiple outlets and complex operations, which may include one or more of the following: multiple buildings with an extensive range of facilities and variety of technical aspects, complex owner relationships, extensive competitive pressures, difficult labour relations and/or union pressures.

Position typically reports to the General Manager.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s degree / equivalent in Hotel Administration, Business Administration, plus three years’ prior hotel management experience / equivalent combination of education and experience of general management experience in a high level operations role / prior general manager experience / equivalent combination of education and experience. Possesses a high energy level and a passion for achieving results; strong leadership skills in managing teams to drive for results; ability to manage in a competitive environment; ability to manage complex relationships; a passion for delivering superior results.

  Apply Now  

Executive Assistant Manager (EAM) - Commercial

16-Jan-2025
Craig Road Property Holdings Pte. Ltd. | 47816 - Raffles Place, Central Region

Craig Road Property Holdings Pte. Ltd.


Job Description

What do we expect from you?

Working closely with Hotel General Manager, the Executive Assistant Manager (EAM) in charge of Commercial Performance (Rooms Sales & F&B Events & Sales) in a hotel plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met. In the absence of the General Manager, EAM will take accountability on hotel’ operations. Here’s an outline of their scope of work:

How your day looks like:

Strategic Planning and Revenue Growth

  • Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.)
  • Analyse market trends, competitor performance, and demand patterns to adjust pricing and promotions
  • Provide regular updates on sales performance, operational metrics, and financial results
  • Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies

Sales Oversight

  • Work closely with the Sales Team as well as the Assistant Director F&B Sales & Events to ensure effective campaigns and promotions align with the hotel’s business goals
  • Drive initiatives to attract and retain key accounts and business partnerships
  • Evaluate the success of sales and marketing efforts and recommend improvements
  • Working on a collaborative manner with Director of Revenue, Director of Marketing

Operational Leadership

  • Oversee the performance of commercial departments (Sales, Events)
  • Ensure alignment between operations and the overall commercial strategy of the hotel
  • Identify opportunities for operational efficiencies that enhance profitability
  • Special projects champion to elevate Guest Satisfaction and improvement of process
  • Act as the General Manager’s Representative in their absence, providing strong leadership and decision-making support

Financial Performance Monitoring

  • Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates
  • Prepare and present regular financial and performance reports to Senior Management, Owners, Operator
  • Identify underperforming areas and create actionable plans to address them

Customer Experience and Brand Alignment

  • Ensure that commercial strategies are aligned with delivering an exceptional guest experience
  • Maintain consistency with brand standards while adapting to market-specific needs

Team Development and Leadership

  • Guide and support department heads, ensuring alignment with the hotel’s objectives
  • Mentor and develop team members to build a high-performing commercial team
  • Foster cross-department collaboration to achieve business goals

Stakeholder and Owner Relations

  • In agreement with General Manager: can act as a liaison between the hotel Management Team and Stakeholders/Owners to communicate performance and strategies
  • Address stakeholder feedback with actionable plans to meet expectations

Core Skills Required:

  • Strong understanding of revenue management, sales, and marketing principles.
  • Analytical and strategic thinking skills.
  • Excellent communication and negotiation abilities.
  • Leadership and team-building capabilities.
  • Ability to adapt to changing market conditions and implement innovative solutions.
  • This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back-Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

  Apply Now  

Executive Assistant Manager (EAM) - Commercial

16-Jan-2025
Accor Asia Corporate Offices | 47813 - Singapore

Accor Asia Corporate Offices


Job Description


Company Description

A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at the top of that hill.

Job Description

Working closely with Hotel General Manager, the Executive Assistant Manager (EAM) in charge of Commercial Performance (Rooms Sales & F&B Events & Sales) plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met. In the absence of the General Manager, EAM will take accountability on hotel’ operations.

Here’s an outline of their scope of work:

Strategic Planning and Revenue Growth

  • Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.)
  • Analyse market trends, competitor performance, and demand patterns to adjust pricing and promotions
  • Provide regular updates on sales performance, operational metrics, and financial results
  • Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies

Sales Oversight

  • Work closely with the Sales Team as well as the Assistant Director F&B Sales & Events to ensure effective campaigns and promotions align with the hotel’s business goals
  • Drive initiatives to attract and retain key accounts and business partnerships
  • Evaluate the success of sales and marketing efforts and recommend improvements
  • Working on a collaborative manner with Director of Revenue, Director of Marketing

Operational Leadership

  • Oversee the performance of commercial departments (Sales, Events)
  • Ensure alignment between operations and the overall commercial strategy of the hotel
  • Identify opportunities for operational efficiencies that enhance profitability
  • Special projects champion to elevate Guest Satisfaction and improvement of process
  • Act as the General Manager’s Representative in their absence, providing strong leadership and decision-making support

Financial Performance Monitoring

  • Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates
  • Prepare and present regular financial and performance reports to Senior Management, Owners, Operator
  • Identify underperforming areas and create actionable plans to address them

Customer Experience and Brand Alignment

  • Ensure that commercial strategies are aligned with delivering an exceptional guest experience
  • Maintain consistency with brand standards while adapting to market-specific need

Team Development and Leadership

  • Guide and support department heads, ensuring alignment with the hotel’s objectives
  • Mentor and develop team members to build a high-performing commercial team
  • Foster cross-department collaboration to achieve business goals

Stakeholder and Owner Relations

  • In agreement with General Manager: can act as a liaison between the hotel Management Team and Stakeholders/Owners to communicate performance and strategies
  • Address stakeholder feedback with actionable plans to meet expectations

Core Skills Required:

  • Strong understanding of revenue management, sales, and marketing principles.
  • Analytical and strategic thinking skills.
  • Excellent communication and negotiation abilities.
  • Leadership and team-building capabilities.
  • Ability to adapt to changing market conditions and implement innovative solutions.

This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Additional Information

  Apply Now  

Assistant Loyalty Manager25008734

15-Jan-2025
Renaissance Kuala Lumpur Hotel & Convention Centre | 47744 - Ampang, Selangor

Renaissance Kuala Lumpur Hotel & Convention Centre


Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  Apply Now  

Assistant Manager

15-Jan-2025
IKI Concepts Pte Ltd | 47729 - One North, Central Region

IKI Concepts Pte Ltd


Job Description

Responsibilities:

• Ensuring that operations are smooth and efficient
• Drive sales throughout daily execution
• Attain profitability while exercising cost control

• Take orders and send them to kitchen staff via the POS system

• Ensure quality service in the dining room and when serving meals

• Prepare order bills, receive payment, make the change to orders, and assist in the opening & closing

• Take reservations and greet the take-out counter customers

• Provide training and development of staff
• In charge of monthly inventory submission

• Keep your work area clean at all times

• Organize your work and work area professionally

• Clean and clear the dining room tables

• Do all other tasks as required by the outlet manager

Requirements:

- With at least two years of Supervisory experience in the F&B industry.

- Confidence, excellent customer service, and hospitality skills

- Good communication and interpersonal skills

- Team player with a positive can-do attitude

- Attention to detail

Locations available:

Star Vista (Buona Vista)

Millenia Walk (Promenade)

Salary Package:

We offer competitive compensation (based on experience and position) and benefits packages for full-time employment.

Working Hours:

🗓️ 5 days work week (2 days off but no fixed days)

⌚ From 1030h to 2130h / 2200h

🍛 Break time 1.5 hours or 2 hours (depending on location and day)

  Apply Now  

Hotel Manager

15-Jan-2025
Voco | 47732 - Orchard, Central Region

Voco


Job Description

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your Day to Day
voco Orchard Singapore is looking for a dynamic and hands on Hotel Manager to join its team. As Hotel Manager you’ll partner with our General Manager to lead our Hotel operations and continue to grow our guest experience, reputation and profitability. You will be responsible for overseeing the day to day running and strategic planning of the hotel operations, working closely with our Heads of Departments, HR, Finance and Sales & Marketing teams. You may need to act as the General Manager in his/her absence.

Financial Business

  • Support the General Manager in creating, executing, and overseeing financial and operational plans for the hotel to maximize guest satisfaction, sales opportunities, and profitability.
  • Make recommendations to enhance the hotel’s assets and strengthen brand loyalty.
  • Monitor financial performance, implement cost-saving measures, and drive profitability.
  • Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests.

People

  • Foster a positive work environment that promotes teamwork, professional development, and high performance.
  • Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
  • Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
  • Recommend or initiate any HR elated actions where needed
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Guest Experience

  • Interact with guests and outside contacts including, , current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members
  • Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities

Responsible Business

  • Oversee hotel operations, including front office, housekeeping, food and beverage, engineering and guest services.
  • Provide guidance and assistance to all departments, helping them to meet their objectives
  • Ensure that all departments work closely to deliver a seamless guest and employee experience.
  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
  • Act as public relations representative to raise awareness of hotel and brand in local community
  • Drive team member involvement in community organisations, activities and businesses
  • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

What We Need From You

  • Bachelor’s Degree in Hospitality Management, Business Administration or related field.
  • Minimum of 8 years’ experience in a senior management position in a hotel.
  • Working experience in an international lifestyle hotel brand will be an advanrage
  • Strong leadership and team management skills with a proven track record of managing a hotel.
  • Excellent knowledge of lifestyle hospitality trends, standards and practices.
  • Must be able to handle difficult situations with tact and high diplomacy
  • Strong proficiency in budgeting and forecasting.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

  Apply Now  

Hotel Manager

15-Jan-2025
SUPERSENANG Boutique Resort | 47718 - Tabanan, Bali

SUPERSENANG Boutique Resort


Job Description

We’re a brand-new boutique resort near the stunning Balian Beach in Bali. With 9 ocean-view lodges, a spa, gym, restaurant, and a fun pool bar, our resort is more than just a place to stay. Our mission is to create a unique, relaxed, and supersenang (super happy) atmosphere for our guests. Supersenang is a place where people enjoy to the max and leave with a smile.

We are inviting candidates to meet our challenge for the following position :

OPERATIONAL MANAGER

General Requirements :

  1. Minimum 2 year experience in the same position

  2. Fluent in English

  3. Able to work under pressure

  4. Well-groomed with a good personality

  5. Experienced in pre opening team


Persyaratan minimum:
  • Tersedia jam fleksibel
  • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Tanggal mulai kerja: 01 February 2025

  Apply Now  

Residence Manager

14-Jan-2025
Labrador Hill Pte Ltd | 47709 - Singapore

Labrador Hill Pte Ltd


Job Description

Job summary:

As Residence Manager, you will oversee the hotel operation, ensuring the guest are safe, comfortable and satisfied with their accommodations. The residence manager also provides effective leadership direction, maximising operation performance, ensure operation compliance and developing and sustaining unique guest experiences.

Job Description:

  • Manage the hotel staff, including housekeeping, maintenance, and front office;
  • Conduct regular briefings and meetings with hotel staff;
  • Supervise all maintenance and repaid work, ensuring that work is completed on time and at a high standard;
  • Ensure strict adherence to operating controls, SOPs, policies, procedures, and service standards;
  • Ensure adherence to regulations concerning licenses and other compliance requirements;
  • Managed complaints and service recovery procedures;
  • Ensure hotel profitability by meeting and exceeding revenue and guest satisfaction targets, and make recommendations for revenue and cost savings;
  • Control operational costs and implement environment sustainability efforts; and
  • Any other duties as requiredby the Company or management.

Job Requirements:

  • Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration.
  • 3 or more years of residential property management.
  • Excellent communication skills, both written and verbal.
  • Strong leadership and the ability to manage a diverse team of employees.
  • Strong organisational skills and attention to detail.
  • Able to work under pressure and extreme conditions and prioritise tasks effectively, able to work and deliver within tight timelines and able to handle last minute requests.
  • Solid understanding of financial analysis.

  Apply Now  

General Manager

13-Jan-2025
NEW EFFECT PTE. LTD. | 47627 - Lavender, Central Region

NEW EFFECT PTE. LTD.


Job Description

Job Descriptions/ Responsibilities

  • Manage development and implementation of business strategy approved by CEO
  • Monitoring and reporting of company performance (monthly performance analysis report and financial reports against targets)
  • Legal representation of company and maintain regular contact with overseas government including timely reports (tax department and other agencies as required)
  • Establish and maintain an effective local and overseas marketing and sales strategy (Direct sales, B2B contracts)
  • Represent company in corporate meetings (Both in Singapore, ASEAN countries and in China).
  • Acquire new partnerships in the ASEAN and China market.
  • Creating, optimizing, and monitoring corporate travel policies.
  • Analyzing and preparing reports on travel tours.
  • Ensuring operations run smoothly

Job Requirements

  • Degree in hospitality and tourism related field
  • Personal network of travel partners in ASEAN and China is a must
  • Able to travel regularly for work purposes

  Apply Now  

Service Express Manager25006313

11-Jan-2025
Westin Hotels & Resorts | 47538 - Batam, Riau Islands

Westin Hotels & Resorts


Job Description

JOB SUMMARY

Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settles disputes, and resolves grievances and conflicts, or otherwise negotiates with others.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Tracks all guest issues from various sources and report results.

• Ensures guest requests/issues are logged.

• Oversees the financial aspects of the department including purchasing and payment of invoices.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Identifies trends in guest issues for resolution.

• Schedules and supervise staff to ensure prompt, friendly, and attentive service.

• Supervises AYS agents and runners to ensure prompt and complete resolution of guest calls and requests.

• Coordinates the process of receiving and resolving guest issues and requests.

Supporting Management of Guest Service Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Manages all day-to-day operations.

• Understands employee positions well enough to perform duties in employees' absence.

Supporting Human Resource Activities

• Assists in the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Assists in recruitment, hiring, training, and orientation of department personnel.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Ensures that all department equipment is in proper working condition and that department areas and storerooms are clean.

• Performs departmental administrative duties.

• Addresses complaints and serves as Manager on Duty as needed.

• Attends meetings (e.g., front office supervisor meetings, operations meetings, forecast meetings, monthly department meetings, sales strategy, pre-con meetings).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

  Apply Now  

Hotel Manager

11-Jan-2025
Mandai Resorts Pte. Ltd. | 47575 - Mandai, North Region

Mandai Resorts Pte. Ltd.


Job Description

Main Duties and Responsibilities

We are seeking an experienced dynamic individual to join us as our Hotel Manager for the Resort.  Joining as part of Mandai Rainforest Resorts by Banyan Tree’s pre-opening team, the incumbent will be a strategic leader with passion for excellence in guest service with strong understanding of luxury hospitality standards. 

The ideal candidate should have a strong background in the hospitality industry, particularly in establishments of the same standing, and an uncompromising commitment to maintaining standards and exceeding guests’ expectations.

Key Responsibilities

Operational Leadership: 

  • Oversee our Resort’s operations, including front office, housekeeping, food and beverage, and guest services. 
  • Provide guidance and assistance to all departments, helping them to meet their objectives and the Resort’s standards. 
  • Ensure that all departments work closely to deliver a seamless luxury experience.

Guest Experience & Retention: 

  • Lead and manage the delivery of exceptional guest service. 
  • Resolve guest complaints and issues promptly and effectively, maintaining high levels of guest satisfaction and loyalty.
  • Foster strong and good relationships with VIP guests, corporate clients, and travel partners. 
  • Implement programs to enhance guest loyalty and encourage repeat business.

Staff Management: 

  • Recruit, train, and manage hotel staff, including department heads and front-line employees. 
  • Foster a positive work environment that promotes teamwork, professional development, and high performance.

Financial Management: 

  • Develop and manage the Resort’s budget, including forecasting, expense control, and revenue management. 
  • Monitor financial performance, implement cost-saving measures, and drive profitability.

Quality Assurance:

  • Maintain and enforce the hotel's quality standards and procedures. 
  • Conduct regular inspections and audits to ensure compliance with Resort’s standards and industry regulations.

Marketing and Sales: 

  • Collaborate with the Sales & Marketing team to develop and execute strategies to attract and retain guests. 
  • Monitor market trends, competitor activities, and guest feedback to identify opportunities for growth.

Strategic Planning: 

  • Develop and implement strategic plans to enhance the hotel's reputation, increase market share, and achieve business goals. 
  • Provide insights and recommendations to senior management for continuous improvement.

Health and Safety:

  • Ensure compliance with health, safety, and sanitation regulations. 
  • Implement and oversee emergency response procedures and staff training programs.

Job Requirements

  • Bachelor’s Degree in Hospitality Management, Business Administration or related field.
  • Minimum of 10 years’ experience in hotel management, Pre-Opening experience will be advantageous. 
  • Strong leadership and team management skills with a proven track record of managing a hotel or resort. 
  • Must be able to handle difficult situations with tact and high diplomacy 
  • Strong proficiency in budgeting and forecasting. 
  • Excellent knowledge of luxury hospitality trends, standards and practices. 

  Apply Now  

Assistant Department Manager II

11-Jan-2025
Philippine Deposit Insurance Corporation - Government | 47543 - Metro Manila

Philippine Deposit Insurance Corporation - Government


Job Description

Assistant Department Manager II in NCR

For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

  Apply Now  

Asst Manager

11-Jan-2025
CHILLAS PTE. LTD. | 47565 - Novena, Central Region

CHILLAS PTE. LTD.


Job Description

Proactive, Cheerful, articulate and experienced individual with a customer service disposition.

For the right candidate good career prospects are assured.

The position is for our Gastrobarat Robertson Quay that serves Drinks along with Thai and Indian cusine

  Apply Now  

Technical Director (Back of the House)

10-Jan-2025
The Standard Hospitality Group | 47477 - Mandaluyong City, Metro Manila

The Standard Hospitality Group


Job Description

Technical Director for Back of the House shall drive operational excellence and innovation across all technical aspects of the restaurant to maximize profitability and guest satisfaction. This includes overseeing technology transfer and ensuring comprehensive training and certification for all staff.

Responsibilities:

  1. Develop and implement a technical strategy aligned with business goals
  2. Lead and mentor the technical team to drive high performance and innovation
  3. Manage the transition of new recipes and technologies from trial to commercial production
  4. Optimize kitchen layout and equipment for efficiency, reducing waste, and improving productivity
    Ensure compliance with food safety and quality standards (HACCP, GMP, etc.)
  5. Identify and address operational risks proactively
  6. Use technology (POS, KDS, inventory management) to streamline operations and enhance guest experience
  7. Explore and implement new technologies to improve restaurant performance
  8. Analyze KPIs related to food cost, labor, and restaurant profitability
  9. Implement cost-effective strategies to improve financial performance
  10. Contribute to a great guest experience through quality food, efficient service, and a safe, comfortable environment
  11. Develop and oversee training programs for kitchen staff on food safety, equipment, and procedures
  12. Ensure staff obtain necessary certifications (e.g., ServSafe, HACCP) and keep training up to date 

Qualifications:

  • Bachelor’s degree in food technology, culinary or related field
  • 5+ years in technical leadership within the restaurant industry
  • Experience in food safety, process optimization, and kitchen equipment management
  • Strong leadership, organization, and project management skills
  • Focused on results, cost savings, and operational improvements
  • Excellent communication and team training abilities
  • Solid knowledge of food safety and restaurant operations

  Apply Now  

Assistant Club Manager

10-Jan-2025
Concorde Hotel Singapore | 47483 - Orchard, Central Region

Concorde Hotel Singapore


Job Description

Job Description

  • Assist in managing daily operations of the hotel club, including the front desk and guest services,
  • Ensure that all facilities are clean, well-maintained, and meet quality standards.
  • Coordinate with maintenance and housekeeping to address any issues promptly.
  • Address guest inquiries, concerns, and complaints in a professional and timely manner.
  • Ensure high levels of guest satisfaction and resolve issues to enhance the guest experience.
  • Promote club services and amenities to guests.

Reqiurements

  • Strong leadership and interpersonal skills.
  • Excellent communication and customer service skills.
  • Ability to multitask and manage time effectively.
  • Problem-solving skills and the ability to handle stressful situations.

  Apply Now  

QSC/LSM MANAGER

10-Jan-2025
Advent Manila Hospitality Group, Inc. | 47507 - Pasig City, Metro Manila

Advent Manila Hospitality Group, Inc.


Job Description

About the role

We are seeking a talented QSC/LSM Manager to join our dynamic team at the Advent Manila Hospitality Group, Inc.'. This is a full-time position based in Pasig City, Metro Manila. As the QSC/LSM Manager, you will play a key role in ensuring the highest standards of quality, service and cleanliness across our hospitality operations.

What you'll be doing

  • Oversee the implementation and maintenance of quality, service and cleanliness (QSC) standards across all departments
  • Conduct regular audits and inspections to identify areas for improvement
  • Develop and implement training programs to upskill employees and drive continuous improvement
  • Collaborate with department heads to address QSC-related issues and implement effective solutions
  • Monitor key performance indicators and provide detailed reports to senior management
  • Ensure compliance with all relevant health, safety and environmental regulations
  • Lead and motivate a team of QSC/LSM associates to deliver exceptional results
  • What we're looking for

  • 5+ years of experience in a similar QSC/LSM role within the hospitality industry
  • Proven track record of driving quality, service and cleanliness improvements
  • Excellent problem-solving, analytical and decision-making skills
  • Strong leadership and people management abilities
  • Thorough knowledge of hospitality industry standards and best practices
  • Proficient in using quality management systems and data analysis tools
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced, dynamic environment
  • What we offer

    At Advent Manila Hospitality Group, Inc.', we value our employees and strive to provide a supportive and rewarding work environment. Some of the key benefits include:

  • Competitive salary and performance-based bonuses
  • Comprehensive health insurance coverage
  • Generous paid time off and holiday leave
  • Opportunities for career development and advancement
  • Discounts on our hospitality services and products
  • Team-building activities and social events
  • About us

    Advent Manila Hospitality Group, Inc.' is a leading provider of premium hospitality services in the Philippines. With a growing portfolio of hotels, resorts and restaurants, we are committed to delivering exceptional experiences to our guests. Our mission is to redefine the standard of hospitality in the region, and we are looking for passionate individuals to join our team and help us achieve this goal.

    Apply now and take the first step towards an exciting career with Advent Manila Hospitality Group, Inc.'!

      Apply Now  

    Director, Hotels

    10-Jan-2025
    Resorts World at Sentosa Pte Ltd | 47519 - Sentosa, Central Region

    Resorts World at Sentosa Pte Ltd


    Job Description

    Company description:

    Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

    RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



    Job description:

    Primary Responsibilities

    • Responsible for all operational components of the hotels and ensure the smooth-running of day-to-day operations
    • Drive productivity and efficiency through effective training and follow-up. Embark on suitable hotel innovation projects to enhance guest experience and improve operational efficiencies
    • Develop SOPs to align operational strategies with corporate guidelines
    • Maintain high standards of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
    • Keep track of guest surveys and drive consistency in guest satisfaction scores to align with targets. Gather insights from data analytics to improve service performance and other areas of concern
    • Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
    • Ensure maintenance plans and safety measures are operational and up to date to minimize risks
    • Keep abreast of Resorts World Sentosa's (RWS) Hotels online presence and implement initiatives to engage with guests
    • Be aware of the latest hotel trends and make recommendations to maximize profit. Collaborate with all stakeholders to maximize room occupancy and revenue. Be aware of room packages and segment demands to manage room controls
    • Understand pricing strategies and keep up to-date with competitor pricing and packages
    • Analyze room sales performance, guest segmentation and channels of distribution for insights to enhance monthly financial performance and manage forecasts
    • Prepare and manage the capital and operating budgets with proper resource management, including hiring and placements. Responsible for the achievement of financial targets for the hotels
    • Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

    Requirements

    • Bachelor's degree in Hotel Management or related field
    • Minimum 5 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
    • Excellent track record in leading large hotel teams encompassing front office, call center, housekeeping, guest services, concierge, and transportation
    • Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
    • A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
    • Proficient with Microsoft Office tools
    • Adaptable to a fast-paced and dynamic work environment

      Apply Now  

    Assistant Director, Hotels

    10-Jan-2025
    Resorts World at Sentosa Pte Ltd | 47520 - Sentosa, Central Region

    Resorts World at Sentosa Pte Ltd


    Job Description

    Company description:

    Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

    RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



    Job description:

    Primary Responsibilities

    • Assist the Director of Hotels in all operational components of the hotels and ensure the smooth-running of day-to-day operations
    • Implement productivity and efficiency initiatives and ensure that team members are enrolled for training. Participate and contribute to hotel innovation projects to enhance guest experience and improve operational efficiencies
    • Update SOPs to align operational strategies with corporate guidelines
    • Mentor team members in product knowledge and delivery of service to maximize guest satisfaction. Review all guest feedback and address issues promptly in a professional manner. Contribute action plans to close service gaps revealed by mystery shops
    • Conduct performance reviews and establish plans for reward, recognition, and discipline in collaboration with HR
    • Track guest satisfaction scores and investigate service lapses to maintain high standards of service to guests
    • Assist in tracking of maintenance plans and conduct internal checks to ensure that safety measures are operational and up to date
    • Collaborate with all stakeholders to maximize room occupancy and revenue
    • Contribute to effective cost management and resource planning including hiring, rosters, and placements, so that financial targets are achieved for the hotels
    • Be an excellent mentor and role model. Identify talent, help team members to develop skillsets and encourage continuous learning. Build a positive work environment to keep motivation levels high

    Requirements

    • Bachelor's degree in Hotel Management or related field
    • Minimum 3 years' experience in a similar capacity in an integrated resort or established Hotel with more than 500 guest rooms
    • Excellent track record in leading a large hotel team encompassing front office, call center, housekeeping, guest services and concierge
    • Possess strong leadership qualities, and able to motivate a team with diverse backgrounds. Strong communicator with excellent management skills
    • A team player with strong business acumen and solutions-oriented, good presentation skills, creative, resourceful and results driven
    • Proficient with Microsoft Office tools
    • Adaptable to a fast-paced and dynamic work environment

      Apply Now  

    Hospitality Manager

    9-Jan-2025
    MASE HOLDINGS INC. | 47442 - Bonifacio Global City, Taguig City, Metro Manila

    MASE HOLDINGS INC.


    Job Description

    A Hospitality Manager is responsible for organizing and overseeing the daily operations of facilities in the hospitality industry. He/she hires qualified personnel, coordinates operations, supervises staff, handles customer complaints, enforces regulations, and ensures efficient management of supplies and expenses.

    Job Description: 
    Customer Service

    • Ensures excellent customer service is implemented at all times.

    People Management

    • Supervises cafe personnel by communicating job expectations, appraising job results, and disciplining employees.

    Inventory Management

    • Manages inventory needed for hotel / cafe operations and the timely requisition and delivery of materials and equipment.

    Store Management

    • Ensures a safe, secure, and well-maintained facility that complies with environmental, health, safety, sanitation and security standards; Manages the maintenance and repair of machinery, equipment, and electrical and mechanical systems.

    Marketing & Promotions

    • In-charge of developing and implementing marketing and promotional activities for the cafe; Initiates relationship-building efforts with lessors, partners, vendors and all stakeholders in collaboration with the marketing office.

    Policies & Procedures

    • Develops and implements policies and procedures to improve operations and support systems for the cafe operations, as well as for training, coaching, counseling, and career development of staff.

    Management Meetings & Reports

    • Attends corporate meetings and events; Prepares management reports required for operational meetings. 

    Others

    • Other tasks that may be assigned from time to time

     

    Qualifications & Experience:

    • Proven experience as a hospitality manager
    • Hands-on experience in customer service or sales
    • Solid understanding of hospitality procedures and best practices
    • Knowledge of quality standards
    • Proficient in MS Office and relevant software
    • Excellent organizational and leadership skills
    • Outstanding communication (verbal and written) and interpersonal skills
    • Problem-solving aptitude
    • BS Graduate in Hospitality Management

      Apply Now  

    Hotel Operation Manager

    9-Jan-2025
    H WORLD HOLDINGS SINGAPORE PTE LTD | 47395 - Central Region

    H WORLD HOLDINGS SINGAPORE PTE LTD


    Job Description

    Job Responsibilities

    • Assist Hotel GM in managing the day-to-day operation of the hotel.
    • Provide courteous and efficient service and if possible to comply with each and guests' request.
    • Familiar with rates in the hotel and their availability status; up-sell whenever possible.
    • Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
    • Ensures Housekeeping team maintain the guideline of Hotel cleaning standard & procedures.
    • Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
    • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
    • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

    Job Requirements

    • Minimum with GCE 'O' Level
    • Cert in Hospitality or Tourism management will be an advantage.
    • Minimum 5 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations / Housekeeping in a hotel.
    • Well-developed communication and customer relations skills.
    • Exceptional customer service skills and proven problem-solving skills.
    • Strong Leadership qualities including professionalism and excellent presentation.
    • Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
    • Mature, meticulous, resourceful, organized and able to work independently.
    • Chinese speaking will be an advantage, as our corporate office based in China, as well as email communication in Chinese with China clients.
    • Able to work on rotating shifts and on weekend/PH

      Apply Now  

    Hotel Manager - Injap Tower Hotel (Iloilo)

    9-Jan-2025
    DoubleDragon Properties Corp. | 47446 - Iloilo City, Iloilo

    DoubleDragon Properties Corp.


    Job Description

    Hotel Manager - Injap Tower Hotel

    Qualifications

    • Graduate of Hotel and Restaurant Management or any related course
    • Must have atleast 1-2 years of experience at the same role in the same environment or any relevant experience
    • MS Office, OPERA System and other relevant software/applications
    • Excellent communication, interpersonal skills
    • Strong Leadership and Team Building Skills
    • Business Intelligence and Analytical Thinking
    • Operational Knowledge
    • Financial Skills

     

    Duties and Responsibilities

    • Oversees the overall operations of the hotel and provides effective leadership to hotel members
    • Holds regular briefings and meetings, works closely with all department heads
    • Handles complaints and oversees service recovery procedures
    • Ensure full compliance to hotel operating controls, SOPs, policies, procedures, and service standards
    • Leads all key property issues including capital projects, customer service, and refurbishment
    • Strong understanding of P&L statements and the reacts with impactful strategies
    • Responsible for the preparation, presentation, and subsequent achievement of the hotel's annual Operating, Capital, and Sales & Marketing Budgets
    • Manages profitability of the hotel; ensures revenue and guest satisfaction targets are met and exceeded
    • Delivers hotel budget goals and set other short- and long- term strategic goals for the property
    • Ensures monthly financial outlooks for Rooms, Food & Beverage, and Admin & General are on target and accurate
    • Prepares a monthly financial reporting for the Group's General Manager, Owners, and other stake holders
    • Draws up plans and budget (revenues, costs, etc.) for the Group's General Manager and Owners
    • Helps in the procurement of operating supplies and equipment
    • Manages and develops career progression and development for the team
    • Responds to audits and ensures continuous improvement is achieved
    • Handles Corporate clients and takes part in new client acquisition along with the sales team, whenever required

      Apply Now  

    Hotel General Manager

    9-Jan-2025
    Oak Drive Capital Inc. | 47439 - Taguig City, Metro Manila

    Oak Drive Capital Inc.


    Job Description

    OVERVIEW:
    The General Manager (GM) will be responsible for overseeing the Sales, Marketing and Operations of three award-winning boutique accommodations and two F&B concepts in Palawan, Boracay, and Siargao. They will provide Head Office Sales, Marketing and HRAD support to our existing on-site Hotel/ Hostel/ Beach Club Managers to ensure that each concept is fun, fresh and exciting while reaching their financial targets. They will have the opportunity to propose and implement new initiatives, events, and partnerships on the islands.

     

    1. Leadership and Operations Management:

    • Lead, motivate, and manage the operational staff across three hotel properties.
    • Oversee all hotel operations ensuring a consistent, high-quality experience for all guests.
    • Develop and implement operational strategies to optimize hotel efficiency, reduce costs, and improve guest satisfaction.
    • Monitor and analyze guest feedback, industry trends, and competition to adjust operations as necessary.

    2. Sales and Marketing Strategy:

    • Develop and execute targeted sales and marketing strategies to drive revenue growth across all three hotels, maximizing occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
    • Work closely with the Sales & Marketing team to create, implement, and evaluate promotional campaigns and initiatives across various channels (digital, print, partnerships, etc.).
    • Collaborate with local businesses, tourism boards, and event planners to identify partnership opportunities and drive business to the hotels.
    • Drive social media and online reputation management efforts to increase brand awareness and enhance the hotel's digital presence.

    3. Financial Management and Budgeting:

    • Oversee financial performance for all properties, including P&L management, budgeting, and forecasting.
    • Review and approve capital and operating budgets, ensuring all departments remain within allocated financial resources.
    • Optimize hotel expenditures and investments while maximizing revenue.

    4. Customer Relations and Service Excellence:

    • Champion a culture of exceptional customer service, ensuring that all staff members understand the importance of guest satisfaction.
    • Personally address any guest concerns or escalated complaints, ensuring prompt resolution and a positive experience.
    • Work with the marketing team to implement strategies that improve guest loyalty and repeat business.

     

    QUALIFICATIONS:

    1. Strong leadership skills and a positive attitude are a must.
    2. Familiarity with Revenue Management strategies of hotels or F&B operations is a strong plus.
    3. Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
    4. At least 5–10 years of progressive management experience in the hospitality industry, with a proven track record of success.

      Apply Now  

    Host Live Streaming Manager (Mandarin Speakers)

    9-Jan-2025
    PT Wook Global Technology | 47688 - West Jakarta, Jakarta

    PT Wook Global Technology


    Job Description

    Responsibilities:

    Live Streaming Planning and Execution:

    • Manage live streaming operations for partner brands such as Miniso, Novila, Posse, Abort, etc
    • Develop live streaming activity plans, determine themes, schedules, guest lineups, and supervise execution.
    • Design live streaming scripts and workflows to ensure smooth processes and maintain user engagement.
    • Handle unexpected issues during live streaming to ensure the event runs smoothly.

    Operations and Data Analysis:

    • Monitor live streaming KPIs to ensure business targets are achieved.
    • Host and Brand Management.
    • Responsible for recruiting, training, and daily management of the host team to improve their performance and professionalism.
    • Coordinate with brands and suppliers to ensure stability and quality of product supply during live streaming.

    Content Marketing Development:

    • Participate in the planning and creation of promotional materials to support marketing efforts across platforms.
       

    Requirements:

    • Experience in live streaming is preferred.
    •  Experience in team management is a plus.
    • Ability to effectively coordinate work between hosts, brands, and internal teams.
    • Highly responsible, able to work under pressure, and manage tasks efficiently.
    • Fluent in English (Mandarin is a plus).

      Apply Now  

    General Manager (Trainee)

    8-Jan-2025
    In.Corp Global Talent Solutions Inc. | 47316 - Antipolo City, Rizal

    In.Corp Global Talent Solutions Inc.


    Job Description

    The General Manager (Trainee) will be immersed in all aspects of the company’s operations, supporting the current General Manager and preparing to lead the business in the future. This role will focus on developing operational strategies, managing resources, and ensuring seamless operations across all functions to drive company growth and performance.

    Key Roles

    • Assist with strategic planning and implementation of operational goals
    • Oversee sales, inventory, and workforce management alongside the current GM
    • Develop and enhance processes to improve operational efficiency
    • Maintain high standards of customer service and product quality
    • Lead and mentor team members, fostering a productive workplace culture
    • Analyze business performance and provide actionable insights to management

    STATUS

    OPEN

    Employment Type

    Full-time

    Industry

    Beauty and Wellness

    Job Location

    Antipolo, Rizal

    Base Salary

    P32,000-P38,000

    Date posted

    01/07/2025

    Apply now

      Apply Now  

    Household Manager

    8-Jan-2025
    Wenet SGP Pte Ltd | 47325 - Central Region

    Wenet SGP Pte Ltd


    Job Description

    Job Responsibilities:

    • Managing the household’s schedule and calendar of Chairman or CEO
    • Event planning, organizing, and coordination.
    • Arranging appointments for personal and professional needs.
    • Scheduling home maintenance and repair work and supervising the project.
    • Handling household bills and administrative duties.
    • Running errands and performing necessary tasks.
    • Supervision of other household staffs, such as housekeepers, private chefs, nanny, and drivers.
    • Plan and control household resources, such as manpower shift,hou sehold inventory.
    • Ensure essential support is provided for the business trip, including arranging a flight to a local destination if necessary, and can provide local support for the required setup.
    • Prepare and design household management SOP such as equipment manual, inventory list, vendor list, and daily checklist.

    Job Requirements:

    • Proven work experience in a similar role
    • Being a good communicator, understanding the family’s preferance/lifestyle.
    • Being knowledgeable in a wide range of areas related to the role.
    • Being responsible, efficient, discreet, and organized
    • Excellent judgment, attention to detail and ability to handle confidential information.
    • With A Butler Certification is an advantage
    • Professional in Microsoft office and document filing.

      Apply Now  

    Cleaning Service Manager

    8-Jan-2025
    LITTLE RED DOT CLEANING MANAGEMENT LIMITED LIABILITY PARTNERSHIP | 47332 - Central Region

    LITTLE RED DOT CLEANING MANAGEMENT LIMITED LIABILITY PARTNERSHIP


    Job Description

    • Job Description
      1. Handling day-to-day manpower coordination and cleaning operational matter.
      2. Monitor / Supervise periodic work for job site.
      3. Manage and handle client feedback and on-site incidents
      4. Team player, good problem-solving skills, and self-discipline.
      5. Able to communicate and dealing with senior worker.
    • OTHER INFORMATIONS
    • able to work on weekends / Public holiday.
    • 5.5days/week

      Apply Now  

    Assistant Club Manager

    8-Jan-2025
    Concorde Hotel Singapore | 47318 - Singapore

    Concorde Hotel Singapore


    Job Description

    Job Description

    • Assist in managing daily operations of the hotel club, including the front desk and guest services,
    • Ensure that all facilities are clean, well-maintained, and meet quality standards.
    • Coordinate with maintenance and housekeeping to address any issues promptly.
    • Address guest inquiries, concerns, and complaints in a professional and timely manner.
    • Ensure high levels of guest satisfaction and resolve issues to enhance the guest experience.
    • Promote club services and amenities to guests.

    Job Requirements

    • Strong leadership and interpersonal skills.
    • Excellent communication and customer service skills.
    • Ability to multitask and manage time effectively.
    • Problem-solving skills and the ability to handle stressful situations.

      Apply Now  

    Executive Assistant Manager (EAM)

    8-Jan-2025
    Accor Asia Corporate Offices | 47331 - Singapore

    Accor Asia Corporate Offices


    Job Description


    Company Description

    A breaker of boundaries, the hotel is ideally placed between the mavericks of Chinatown and the makers of the CBD. Today, Duxton Hill is Singapore’s most up-and-coming neighbourhood, featuring barista cafes, world-class eateries and bars, art galleries and independent boutiques. Now Mondrian arrives at the top of that hill.

    Job Description

    The incumbent is in charge of boosting the Commercial Performance and plays a crucial role in driving revenue and ensuring the hotel’s financial and business objectives are met and everything is financially sound. Here’s an outline of their scope of work:

    How your day looks like:

    Strategic Planning and Revenue Growth

    • Develop and implement strategies to maximize revenue across all departments (rooms, food and beverage, events, etc.).
    • Analyze market trends, competitor performance, and demand patterns to adjust pricing and promotions.
    • Provide regular updates on sales performance, operational metrics, and financial results.
    • Collaborate with the Revenue Management and Sales teams to optimize pricing, distribution, and inventory strategies.

    Sales Oversight

    • Work closely with the Director of Sales and Marketing to ensure effective campaigns and promotions align with the hotel’s business goals.
    • Drive initiatives to attract and retain key accounts and business partnerships.
    • Evaluate the success of sales and marketing efforts and recommend improvements.            

    Operational Leadership

    • Oversee the performance of commercial departments (e.g., Sales, Marketing, Events, and Reservations).
    • Ensure alignment between operations and the overall commercial strategy of the hotel.
    • Identify opportunities for operational efficiencies that enhance profitability.
    • Special projects champion to elevate Guest Satisfaction and improvement of process.
    • Act as the General Manager’s representative in their absence, providing strong leadership and decision-making support.         

    Financial Performance Monitoring

    • Monitor key performance indicators (KPIs) such as RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), GOP (Gross Operating Profit) and occupancy rates.
    • Prepare and present regular financial and performance reports to senior management.
    • Identify underperforming areas and create actionable plans to address them.

    Customer Experience and Brand Alignment

    • Ensure that commercial strategies are aligned with delivering an exceptional guest experience.
    • Maintain consistency with brand standards while adapting to market-specific needs.

    Team Development and Leadership

    • Guide and support department heads, ensuring alignment with the hotel’s objectives.
    • Mentor and develop team members to build a high-performing commercial team.
    • Foster cross-department collaboration to achieve business goals.

    Stakeholder and Owner Relations

    • Act as a liaison between the hotel management team and stakeholders/owners to communicate performance and strategies.
    • Address stakeholder feedback with actionable plans to meet expectations.

    Core Skills Required:

    • Strong understanding of revenue management, sales, and marketing principles.
    • Analytical and strategic thinking skills.
    • Excellent communication and negotiation abilities.
    • Leadership and team-building capabilities.
    • Ability to adapt to changing market conditions and implement innovative solutions.

    This role is highly dynamic and central to a hotel’s financial success, blending operational leadership with a focus on strategic growth and guest satisfaction.

    How do I deliver this?

    Tell it like it is- Authentic, honest, you mean it, sincere, true.

    Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

    I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

    Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

    Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

    Additional Information

      Apply Now  

    Operations Manager

    8-Jan-2025
    Sotogrande Hotel and Resort Group | 47346 - Tagaytay City, Cavite

    Sotogrande Hotel and Resort Group


    Job Description

    About the role

    We are seeking an experienced Operations Manager to join our team at the Splendido Hotel in Tagaytay City. As the Operations Manager, you will play a pivotal role in overseeing the day-to-day operations of our hotel, ensuring seamless service delivery and exceptional guest experiences. This full-time position is crucial to the success of our hospitality business.

    What you'll be doing

    • Manage and oversee all hotel and resort operations, including front desk, housekeeping, food and beverage, and maintenance
    • Develop and implement operating policies, procedures, and standards to enhance efficiency and service quality
    • Lead, motivate, and develop a high-performing team of operational staff, providing coaching and training as needed
    • Analyse operational data and performance metrics to identify areas for improvement and implement strategic initiatives
    • Ensure compliance with all relevant health, safety, and legal regulations
    • Liaise with Corporate Office Managers and Group General Manager to identify and resolve issues, and implement continuous improvement initiatives
    • Collaborate with other department heads to coordinate resources and align with the overall strategic objectives of the business
    • Foster a positive and customer-centric culture throughout the hotel and resort

    What we're looking for

    • Minimum of 5 years' experience in a senior operations management role within the hospitality industry
    • Proven track record of successfully managing hotel or resort operations, including demonstrated leadership in driving operational excellence
    • Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and maintenance
    • Excellent problem-solving and decision-making skills, with the ability to manage multiple priorities and deadlines
    • Strong interpersonal and communication skills, with the ability to effectively collaborate with cross-functional teams
    • Proficiency in financial management, budgeting, and cost control
    • Degree in Hospitality Management or a related field is preferred

    What we offer

    At Sotogrande Hotel and Resort Group, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
     

    • Comprehensive health insurance after meaningful years of service 
    • Generous paid time off and financial assistance upon regularization
    • Opportunities for professional development and career advancement
    • A collaborative and inclusive company culture

     

    About us

    Sotogrande Hotel and Resort Group is a leading hospitality company with a portfolio of premier hotels and resorts across the Philippines. We are known for our commitment to delivering exceptional guest experiences and creating unforgettable moments for our visitors. Our team of dedicated professionals is the heart of our business, and we are committed to fostering a positive and inclusive work environment.

    If you are excited about this opportunity and believe you have the skills and experience to excel as our Operations Manager, we encourage you to apply now.

      Apply Now  

    General Manager

    7-Jan-2025
    ANAGEN SCALP PTE. LTD. | 47238 - Central Region

    ANAGEN SCALP PTE. LTD.


    Job Description

    We are seeking an experienced General Manager to oversee daily operations at Anagen Scalp Centre. The General Manager will be responsible for managing all aspects of our centre, including staff management, customer relations, strategic planning, and overall centre performance.

    Key Responsibilities:
    • Operations Management: Oversee the daily operations of the centre to ensure smooth and efficient performance.
    • Staff Leadership: Manage, recruit, and train staff members, setting clear objectives and performance standards.
    • Customer Satisfaction: Ensure high levels of customer satisfaction through excellent service and prompt resolution of any issues.
    • Financial Oversight: Manage the centre’s budget, optimize expenses, and ensure profitability.
    • Strategic Planning: Collaborate with the senior management team to set goals for operational efficiency and growth.
    • Marketing and Sales: Work closely with the marketing team to implement strategies that enhance customer acquisition and retention.
    • Compliance and Quality Control: Ensure all health and safety regulations are followed and maintain high standards of quality control.
    Requirements:
    • Experience: Minimum of 5 years in a management role related to scalp care industry.
    • Skills:Strong leadership and people management skills.
      Excellent communication and interpersonal skills.
      Proven ability to manage budgets and financials.
      Strong analytical and problem-solving skills.
      Proficient in Microsoft Office and business management software.
    • Characteristics:Highly organized and detail-oriented.
      Passionate about customer service excellence.
      Ability to thrive in a fast-paced environment.
      Strategic thinker with a clear vision for the centre’s growth.
    Benefits:
    • Competitive salary and performance bonuses.
    • Health insurance.
    • Opportunities for professional growth and development.

      Apply Now  

    Manager

    7-Jan-2025
    HR Guru Singapore | 47240 - Changi, East Region

    HR Guru Singapore


    Job Description

    Job Responsibilities:

    • Develop a work team.
    • Develop service operations.
    • Develop service recovery framework.
    • Facilitate innovation and lead team leaders to implement change.
    • Facilitate the implementation of a productivity framework.
    • Lead team leaders to develop business strategies and governance management.
    • Lead workplace communication and engagement.
    • Manage and review systems and processes.
    • Manage crisis situations.
    • Manage innovation in the business function.
    • Manage laundry operations.
    • Manage linen and uniform room operations.
    • Manage loss/risk prevention.
    • Manage workplace challenges with resilience.
    • Monitor and reward performance across teams to manage achievement of results.
    • Provide information for management to make decisions.
    • Review and implement financial controls.
    • Any other duties within reasonable scope as required

    Requirement

    • Able to stand and work for a long time in hot environments
    • Teamwork and Hardworking

      Apply Now  

    Service Manager - Health Club

    7-Jan-2025
    Shangri-La's Boracay Resort & Spa | 47208 - Makati City, Metro Manila

    Shangri-La's Boracay Resort & Spa


    Job Description

    Makati Shangri-La, Manila

    Makati Shangri-La is a deluxe hotel located at the center of Manila’s financial and commercial district, only minutes away from the international airport.  The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class restaurants and bars, top-of-the-line recreational facilities, complimentary broadband and Wi-Fi Internet access, and premiere function rooms.   

    We are hiring for a Service Manager - Health Club.

    As a Service Manager - Health Club, we rely on you to:

    • Ensure a smooth and efficient daily operation in the Health Club & Spa 
    • Manage the hotel recreation activities
    • Provide superior sevices to guests and ensure pleasant guest experiences
    • Supervise team members and provide training to team members when nessary
    • Maximize revenue
    • Maintain positive customer relationship feedback
    • Provide feedbacks to team members for staff evaluation and reward purposes

    We are looking for someone who:

    • Takes pride in being a hotelier
    • Committed to serving guests of the highest qulity with a welcoming manner
    • Enjoys interacting with people
    • Communicates fluently in English as well as the local language
    • Has experience in an international 5* hotel would be advantageous
    • Is a friendly, helpful and trustworthy leader
    • Has a strong performance management skill
    • Loves to be creative with an eye for detail
    • Preferably with a strong background in Spa from an international 5-star Hotel

    If you are the right person, what are you waiting for? Click the apply button now!

      Apply Now  

    Vice President

    7-Jan-2025
    Government Service Insurance System - Government | 47210 - Metro Manila

    Government Service Insurance System - Government


    Job Description

    Vice President in NCR

    For full job description please see PDF file on Civil Service Commission site by clicking on this job ad. To apply, please kindly follow the procedure described in the PDF file.

      Apply Now  

    Operations Manager

    7-Jan-2025
    Sotogrande Hotel and Resort Group | 47212 - Tanza, Cavite

    Sotogrande Hotel and Resort Group


    Job Description

    About the role

    We are seeking an experienced Operations Manager to join Aquamira Hotel and Resort  in Tanza Cavite. As Operations Manager, you will be responsible for overseeing the day-to-day operations of our  resort, ensuring the highest standards of guest service and efficiency across all departments. This is a full-time position based on-site.

    What you'll be doing

    • Manage and coordinate the activities of various departments such as front desk, housekeeping, food & beverage, and facilities to ensure seamless operations
    • Develop and implement operational policies, procedures, and systems to optimise efficiency and productivity
    • Monitor budgets, analyse financial data, and make data-driven decisions to improve profitability
    • Oversee the recruitment, training, and development of the operations team to build a high-performing and engaged workforce
    • Liaise with Corporate Office Managers and Group General Manager to identify and resolve issues, and implement continuous improvement initiatives
    • Ensure compliance with all relevant laws, regulations, and health and safety standards
    • Foster a positive, guest-centric culture and lead by example

    What we're looking for

    • Minimum 5 years of experience in a similar operations management role within the hospitality industry
    • Strong problem-solving and decision-making skills with the ability to think strategically
    • Excellent communication and interpersonal skills to effectively manage a diverse team
    • Proficient in budget management, financial analysis, and data-driven decision making
    • Thorough understanding of hospitality operations, including guest service, housekeeping, food & beverage, and facilities management
    • Ability to work well under pressure and multitask effectively
    • Degree in Hospitality Management or a related field preferred

    What we offer

    At Sotogrande Hotel and Resort Group, we are committed to providing a supportive and enriching work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

    • Comprehensive health insurance after meaningful years of service
    • Generous paid time off and financial assistance upon regularization
    • Opportunities for professional development and career advancement
    • A dynamic and collaborative team culture that values work-life balance

     

      Apply Now  

    Director of Talent and Culture

    6-Jan-2025
    Summit Hotel and Resort Specialist, Inc. | 47177 - Aklan, Western Visayas

    Summit Hotel and Resort Specialist, Inc.


    Job Description

    Job Description

    As a Director of Talent & Culture of Mövenpick Resort and Spa Boracay, you will be reporting to the General Manager and Regional Director of Talent & Culture, the Director of Talent & Culture is a team builder and supports all leaders and colleagues within the hotel, ensuring company policies, operating and service standards are followed, colleague engagement is high and financial goals are met. The Director of T&C will plan, lead, direct, develop, and coordinate the policies, initiatives, activities, and staff of the Talent & Culture department, ensuring legal and labor compliance and implementation of the mission and talent strategy.

     

    Responsibilities

    • You will lead and oversee the day-to-day operation of the Talent & Culture Department and collaborate with senior leadership on the implementation of the human resources strategy
    • You promote positive Colleague relations through an environment that encourages open communication, trust, mutual respect and fun
    • You assist Departmental Leaders and Senior Managers with the development of specific action plans to address issues and concerns identified in colleague feedback
    • You oversee the administration of human resource programs including, but not limited to, compensation, benefits, and leaves; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
    • You conduct research and analysis of organizational trends including review of reports and metrics from the organization’s human resources information system (HRIS) and talent management system.
    • You monitor and ensure the organization’s compliance with federal, state, and local employment laws and regulations, and recommended best practices; review and modify policies and practices to maintain compliance.
    • You are constantly challenging the status quo and thinking about how we can improve the way we do things to create an even better guest and colleague experience
    • You are self-motivated and take ownership for driving your own performance; thriving on being trusted and being given freedom in how you do your job
    • You handle discipline and termination of employees in accordance with company policy
    • You assist with and support colleague events
    • You ensure compliance with Accor policy and local legislation in all aspects of the human resources function

     

    What's in it for you:

    • Employee benefit card offering discounted rates at Accor hotels worldwide.
    • Develop your talent through Accor’s learning programs.
    • Opportunity to grow within your property and across the world!
    • Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
    • Plus, Accor offers you training in all hotel professions throughout your career, as well as infinite possibilities for career development within the Group's hotels, across multiple establishments and brands.

     

    Qualifications

    • Minimum of four (4) years’ experience in a Human Resources leadership capacity, preferably within the hospitality industry. Understanding of hotel operations is an asset.
    • Proven experience in developing and implementing strategic HR initiatives.
    • Bachelor's degree or higher, preferably in a field related to business or human resources management, or equivalent experience.
    • Formal education or certification in Human Resources Management is an asset
    • Proven organizational skills, works well on own initiative and as a team, able to set and meet deadlines with quality results
    • Strong computer skills, proficient with MS Office (Word, Excel, Outlook, etc.)
    • Strong interpersonal, communications and presentation skills, both written and oral
    • Self-confident and able to communicate easily with all levels of an organization from line colleagues to Executives
    • Working knowledge of CBA agreements within the Hotel required.

      Apply Now  

    Page 1 of 16 in All Hotel Management Jobs

    Note: Click on the linked heading text to expand or collapse job description panels.