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Hotel Sales Executive

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

For our refined corporate functions & meetings operation with a function room for 150 pax theatre style, we are now welcoming applicants for the position of Hotel Sales Executive.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
  • Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
  • Writing and sending quotations and contracts to potential clients to secure future business
  • Ensuring that a booked event will go smoothly on the day of the event.
  • Soliciting corporate guest feedback
  • Using that feedback to help us improve our hotel services & operations
  • Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You really love the business of hotel sales & marketing within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You’re a master at making sales calls and asking for the sale.
  • You truly love the sense of achievement in winning new business.
  • You are flexible and can change focus quickly.
  • You want the challenge of increasing our rooms business and meetings business.
  • You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a hotel Sales Executive in 4 or 5 star hotels
  • Previous experience living/working outside your home country, preferably in Asia.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

  Apply Now  

Chef de Cuisine

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Chef de Cuisine/ Head Chef (French/Mediterranean/Western Cuisine).

This challenging full time hands-on position is for you if you:

  • have experience in French/Mediterranean/Western Cuisine.
  • are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
  • gain satisfaction from meeting & talking with the guests in the restaurant.
  • have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
  • have experience in a la carte and banquet cookery as well as cocktail style finger food.
  • have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
  • have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
  • are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Executive Housekeeper

20-Jan-2025
Orchard Hotel Singapore | 48010 - Orchard, Central Region

Orchard Hotel Singapore


Job Description

Reporting to the Executive Housekeeper, the incumbent will be responsible to:

  • Supervise daily operations, train and lead staff in maintaining a clean Hotel. 
  • Involve in strategic planning and provide direction for the entire department to progress. 
  • Review daily and monthly manpower schedules. 
  • Schedule and approve staff annual leaves, public holidays and overtimes. 
  • Check on key control and mobile phone inventory. 
  • Conduct daily briefing.
  • Design daily crash program. 
  • Ensure efficient turnover of guest rooms.
  • Inspect guest rooms, public areas, gardens, landscapes and heart of the house areas. 
  • Control Quality Improvement through Room Inspection Checklist. 
  • Maintain working equipment and cleaning supplies. 
  • Requisite and maintain optimal stock level.
  • Ensure Lost and Found properties according to set procedures.
  • Ensure minibar operations according to set procedures.
  • Follow up on trouble spots and areas that need attention. 
  • Coordinate with contractors on existing projects or new assignments. 
  • Recommend items to be written off and new purchases. 
  • Investigate complaints and take corrective measures.
  • Any other duties as assigned.

 

Requirements:

  • Diploma In Hotel Management or equivalent
  • Minimum 5 years of experience in a similar capacity in a hotel or in a similar managerial role.
  • Possess strong training, leadership and people management skills.

  Apply Now  

Housekeeper

18-Jan-2025
TS CARE SERVICES PTE. LTD. | 47933 - Tiong Bahru, Central Region

TS CARE SERVICES PTE. LTD.


Job Description

The Housekeeper is responsible for maintaining the cleanliness and hygiene of service apartments, ensuring that all rooms, common areas and laundry rooms meet the highest standards of cleanliness and guest satisfaction.

Main Responsibilities

  • Perform daily cleaning and tidying of assigned apartments, including bedrooms, bathrooms, kitchens, living and pantry areas
  • Change bed linens, replace towels, and restock toiletries and amenities as per company standards
  • Dust, vacuum, mop, and sanitize all surfaces, paying close attention to high-touch areas
  • Inspect rooms for maintenance issues and report them to the maintenance team or supervisor
  • Ensure proper handling, washing and storage of laundry, including guests' clothing
  • Maintain the cleanliness of common areas, hallways, lobbies, amenities and other shared spaces
  • Handle guests’ enquiries or requests courteously and professionally
  • Adhere to health, safety and sanitation regulations to maintain a safe working environment
  • Manage housekeeping supplies and report inventory needs to the supervisor
  • Follow company protocols for handling lost and found items

Requirements

  • No formal education required
  • Previous housekeeping experience in hotels, service apartments, or similar environment is preferred
  • Knowledge of cleaning products, equipment and techniques
  • Attention to details and high standards for cleanliness
  • Physical stamina and ability to lift heavy items or stand for extended periods
  • Good time management skills to meet deadlines efficiently
  • Good communication skills, ability to understand and follow instructions
  • Customer-oriented mindset and professional demeanor
  • Available to work on weekends and public holidays as needed
  • Willingness to undergo training and skill development programmes aligning with company goals

Work Location

  • Henderson

  Apply Now  

Homestay Housekeeping Manager

17-Jan-2025
Feel Home Malaysia Sdn Bhd | 47853 - Kuala Lumpur

Feel Home Malaysia Sdn Bhd


Job Description

Job Summary:

The Homestay Housekeeping Manager is responsible for leading and managing the housekeeping team to maintain a clean, comfortable, and welcoming environment for guests. The manager ensures the property meets the highest standards of cleanliness and hygiene, handles guest requests, and oversees the housekeeping staff's schedules and tasks.

Key Responsibilities:

Supervise Housekeeping Team:

  • Manage daily housekeeping operations and oversee housekeeping staff to ensure proper execution of tasks.
  • Delegate cleaning tasks and ensure all guest rooms, bathrooms, and common areas are cleaned to high standards.
  • Train, motivate, and evaluate housekeeping staff to maintain a positive and efficient team.

Guest Room Preparation and Maintenance:

  • Ensure guest rooms are cleaned, refreshed, and well-maintained according to established standards.
  • Monitor room supplies (toiletries, linen, etc.) and ensure stock levels are adequate.
  • Handle guest requests related to room cleaning, extra amenities, or any special requirements.

Inventory Management:

  • Manage inventory of cleaning supplies, linens, and other housekeeping materials.
  • Order cleaning products and guest room supplies as needed, ensuring budget compliance.

Quality Control:

  • Conduct inspections of guest rooms and public areas to ensure cleanliness and condition are up to standard.
  • Resolve any guest complaints regarding housekeeping and take immediate corrective action when necessary.
  • Maintain a clean and organized housekeeping storage area.

Scheduling and Staffing:

  • Create staff schedules to ensure adequate coverage for housekeeping duties during peak times.
  • Adjust schedules to accommodate special requests or unexpected guest needs.

Health and Safety:

  • Ensure all housekeeping staff adhere to safety standards and proper usage of cleaning chemicals and equipment.
  • Maintain a safe, hazard-free environment for both guests and staff.

Guest Satisfaction:

  • Respond to guest inquiries and complaints promptly, ensuring guest satisfaction.
  • Ensure all rooms are stocked with fresh linens, towels, and amenities for a welcoming guest experience.

Qualifications:

  • Proven experience in housekeeping or homestay environment.
  • Leadership skills and experience managing a team.
  • Knowledge of cleaning products, equipment, and safety procedures.
  • Excellent organizational and time-management skills.
  • Strong communication skills to effectively interact with staff and guests.
  • Ability to handle guest complaints and resolve issues diplomatically.
  • A high attention to detail and commitment to cleanliness.

Desired Skills:

  • Experience with budget management and inventory control.
  • Familiarity with hospitality software for managing bookings and housekeeping requests.
  • Ability to multitask in a fast-paced environment.
  • Previous experience in hospitality management or operations is a plus.

Working Conditions:

  • Working Hour : 6 days a week and off day will be on weekday
  • May involve occasional overtime during peak seasons

  Apply Now  

Daily Worker Housekeeper

16-Jan-2025
Jewish Welfare Board | 47835 - Bencoolen, Central Region

Jewish Welfare Board


Job Description

We are looking to hire a cleaner & housekeeper to join our team. You will be responsible for cleaning rooms and common areas, disposing of trash, changing beds, and notifying maintenance of any issues. You should be able to lift 10 kg and have an eye for cleanliness.

Housekeeper Responsibilities:

  • Keeping facilities and common areas clean and maintained.

  • Vacuuming, sweeping, and mopping floors.

  • Cleaning and stocking restrooms.

  • Cleaning up spills with appropriate equipment.

  • Notifying managers of necessary repairs.

  • Collecting and disposing of trash.

  • Assisting guests when necessary.

  • Doing laundry for the guest apartments of Jacob Ballas Centre.

  • Maintain the cleanliness of Mikvahs.

  • Properly cleaning upholstered furniture.

Housekeeper Requirements:

  • Ability to manage your time efficiently.

  • Work well unsupervised.

  • Ability to lift at least 10 kg.

  • Handle basic maintenance and cleaning.

  • High school diploma.

  • Ability to maintain a professional appearance and interact positively with hotel guests.

  • Hard worker.


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Sunday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected start date for role: 20 January 2025
  • Expected salary: $1,500 - $1,600 per month

  Apply Now  

Executive Housekeeper

16-Jan-2025
Plantation Bay Holdings Corp | 47820 - Lapu-Lapu City, Cebu

Plantation Bay Holdings Corp


Job Description

  • Oversees the daily operations of the housekeeping department
  • Ensures the cleanliness of the guest rooms and public areas are meticulously cleaned
  • Conducts quality inspections and identify areas for improvement

  Apply Now  

FACILITIES MANAGEMENT EXECUTIVE

16-Jan-2025
METRO GLOBAL TOTAL CLEAN PTE. LTD. | 47836 - Singapore

METRO GLOBAL TOTAL CLEAN PTE. LTD.


Job Description

a. Keep facilities and common areas clean and maintained.

b. Vacuum, sweep, and mop floors.

c. Clean up guest room.

d. Clean up spills with appropriate equipment.

e. Notify managers of necessary repairs.

f. Collect and dispose of trash.

g. Assist guests when necessary.

h. Keep linen room stocked.

i. Properly clean upholstered furniture.

j. To maintain effective communication within the Housekeeping Department.

k. To take on any other task or assignment that may from time to time be given or directed by Assistant Executive Housekeeper / Executive Housekeeper

l. Training Management.

  Apply Now  

Assistant Manager, Housekeeping

15-Jan-2025
CapitaLand Group | 47791 - Central Region

CapitaLand Group


Job Description

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

Job Description

Assistant Manager, Housekeeping

You will assist to lead the housekeeping operations in our Serviced Residence and create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide them with a sense of home away from home. You will work together with Guest Service, Engineering and Security Departments and report to the Manager, Housekeeping.

Responsibilities

You will:

  • Manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
  • Review and implement the standard operating procedures (SOPs) and corporate standard and guidelines, ensuring that the department adheres to them
  • Comply and maintain service and product audit by Global Operations
  • Ensure employees receive skills upgrading, organise on-the-job training for employees and evaluate their effectiveness
  • Evaluate employee performance and work with the Human Resource Team to provide staffing recommendations
  • Promote teamwork and quality service within the team and coordination with the other departments
  • Manage the expenses of the department and prepare the annual departmental operating budget and finance
  • Oversee inventory control of the department and ensure all employees have the proper supplies and equipment to carry out their job responsibilities
  • Manage horticultural, pest control and waste management activities in the service apartment
  • Review and follow up on residents’ feedback and satisfaction scores to improve quality and standards
  • Suggest innovative methods to mitigate issues and improve residents’ experiences
  • Assume other responsibilities as designated by the Manager, Housekeeping

Benefits

  • Flexible benefits with comprehensive medical coverage for self and family
  • Training and development opportunities
  • Subsidised rates at Ascott serviced residences-
  • Strong advocate of staff volunteerism
  • Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

  Apply Now  

Housekeeper

15-Jan-2025
Nafa System Services Pte Ltd | 47731 - Paya Lebar Air Base, East Region

Nafa System Services Pte Ltd


Job Description

Your duties will include, but are not limited to:

✅ Organize work schedule from the room status list, arrivals and departures

✅ Distribute linen, towels and room supplies using wheeled carts or by hand

✅ Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies, mini bar

✅ Replace dirty linens with clean items

✅ Inspect and turn mattresses regularly

✅ Store all dirty laundry in line with company policy

✅ Monitor guest laundry bags

✅ Replace laundry bags and slips

✅ Check all appliances in rooms are in working order

✅ Realign furniture and amenities according to prescribed layout

✅ Respond to guest queries and requests

✅ Respond to calls for housekeeping problems such as spills, broken glasses

✅ Deliver any requested housekeeping items to guest rooms

✅ Remove room service items

✅ Organize and restock cart at the end of the shift

✅ Ensure confidentiality and security of guest rooms

✅ Follow all company safety and security procedures

✅ Report any maintenance issues or safety hazards

✅ Observe and report damage of client's property

✅ Vacuuming carpets, curtains and upholstered furniture

✅ Sweeping and mopping

  Apply Now  

Executive Housekeeper

15-Jan-2025
MOP SQUAD PTE. LTD. | 47790 - Singapore

MOP SQUAD PTE. LTD.


Job Description

Position Summary

* To assist the Rooms Divison Manager in the achievement of company goals

* To organize, supervise and control all housekeeping activities, including staff, training, guest satisfaction and the cleanliness and presentation of all guest rooms, foyers and related service and public areas

* To resolve guests' concerns quickly and to the highest satisfaction levels

Main Responsibilities

* Expense control

* Guest service

* Risk management

* People development

Attributes & Accountabilities

* High standard of cleanliness and hygiene

* Delegation and supervising skills

* Planning and organizing skills

* Consistency of work standards

* Good working relationship with all levels

* Adaptability and ability to work under pressure and supervision

* Ensure guests' satisfaction is maximized

* Cohesive and effective working relationships between departments

* Compliance with hotel employment policies and procedures

* Attendance and participation at Business Unit and Departmental meetings

  Apply Now  

Housekeeper

14-Jan-2025
Ministry Of Clean Pte. Ltd. | 47707 - Ang Mo Kio, North-East Region

Ministry Of Clean Pte. Ltd.


Job Description

Roles & Responsibilities
Job Description:
1. Clean Furniture and Furnishing.
2. Clean Carpets and Surfaces.
3. Clean Hard Floors.
4. Clean Washrooms.
5. Handle and Dispose Wastes.
6. Handle Tools and Equipment.
7. Meet client's requests and expectations.
8. Other general cleaning works as directed.
(Jobsite is island wide)
Requirement:
1. Able to work without supervison.
2. Work as a team.
3. Willing to learn.

Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning, Afternoon
    • Tuesday: Morning, Afternoon
    • Wednesday: Morning, Afternoon
    • Thursday: Morning, Afternoon
    • Friday: Morning, Afternoon
    • Saturday: Morning, Afternoon
    • Sunday: Morning, Afternoon
  • No experience required for this role
  • Work visa can be provided for this role
  • Expected salary: $900 per month

  Apply Now  

Housekeeper

14-Jan-2025
Pure Group (Singapore) | 47706 - Central Region

Pure Group (Singapore)


Job Description

Responsibilities:

  • Maintain Facility Cleanliness: Ensure a pristine, spotless environment by thoroughly cleaning and sanitizing all areas, including floors, walls, windows, washrooms, furnishings, and equipment. Perform dusting, washing, waxing, and polishing tasks as needed to uphold high cleanliness standards.
  • Inventory Management: Stock and replenish membership clothing, accessories, body care products, toiletries, and paper goods to ensure availability and presentation of supplies.
  • Towel & Linen Management: Sort and organize used towels for washing and ensure clean towels are neatly arranged and available for member use at all times.
  • Yoga Mat Care: Regularly clean and deodorize yoga mats to maintain a fresh and hygienic environment for all members.
  • Equipment Maintenance: Promptly report any malfunctions or issues with equipment to the Operations Manager for quick resolution.
  • Customer Service: Engage with members, guests, and colleagues in a friendly, approachable manner, providing exceptional service and contributing to a welcoming atmosphere. 
  • Team Player: Collaborate effectively with team members, contributing to a positive and supportive work environment.
  • Brand & Reputation Maintenance: Uphold the company’s brand standards through attention to detail and a consistent commitment to excellence in all tasks.

    At this moment we are hiring only Singaporeans and Permanent residents due to foreign manpower quota constrains.

 

  Apply Now  

Assistant Manager, Housekeeping

14-Jan-2025
PARKROYAL COLLECTION Marina Bay, Singapore | 47708 - Central Region

PARKROYAL COLLECTION Marina Bay, Singapore


Job Description

Responsibilities
  • Support the Executive housekeeper to ensure guest rooms and public area are checked and maintained
  • Supervise and train Housekeeping Team Leader on housekeeping tasks, schedules and routines
  • Monitor and control inventories for department operating equipment and linen to Ensure par stock are maintained and costs are controlled
  • Assist in ensuring a continual effective pest control system in place to rid the hotel of all vermin. Continually monitor and address any pest situation in the hotel immediately
  • Assist in maintaining and ensuring the protection of all hotel assets inclusive guest supplies, stores, linen and uniform control and other hotel assets
  • Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangement
  • Set proper par level for cleaning and guest supplies. Maintain proper stock level and enforce proper control on stock movement
  • Carry out a regular inspection to work areas performed by housekeeping associates. Inspect VIP arrival/in-house rooms and ensure all are in order before arrival. Offer action plan to achieve service excellent
  • Ensure all operating equipment is in top condition and follow up on any breakdown/repairs to be fixed promptly
  • Undertake any other responsibilities/tasks/shifts as instructed by the management or the Executive Housekeeper
Requirements
  • At least 2 years of experience in a similar role; preferably from a 5 star Hotel
  • Minimum Diploma in Hospitality Management
  • Customer centric
  • High level of flexibility and adaptability
  • Must be able to work rotating day shifts including Public Holidays and weekends
  • Able to work under pressure and in fast paced environment

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

  Apply Now  

Housekeeper

14-Jan-2025
Labrador Hill Pte Ltd | 47674 - Singapore

Labrador Hill Pte Ltd


Job Description

Job Summary

Housekeeper is responsible for maintaining cleanliness and order in guest rooms, public areas, and other facilities within the hotel.

Job Responsibilities

● Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing;

● Ensure all rooms are cared for and inspected to meet cleanliness and hygiene standards;

● Protect equipment and make sure there are no inadequacies;

● Notify superiors on any maintenance issues including damages, deficits and disturbances;

● Deal with reasonable complaints/requests with professionalism and patience;

● Managing cleaning supplies;

● Check stocking levels of all items required for replenishments and replace when appropriate;

● Adhere strictly to rules regarding health and safety and be aware of any company-related practices; and

● Any other duties as required by the Company and the Management.

Requirements

● Proven experience as a Cleaner or Housekeeper.

● Related experience in a hotel or residential services as a housekeeper is a plus.

● Ability to work with little supervision and maintain a high level of performance.

● Customer-oriented and friendly.

● Prioritization and time management skills.

● Time sensible without compromising quality.

● Good communication skills.

  Apply Now  

Assistant Housekeeper

13-Jan-2025
SUNSET METT SING PTE. LTD. | 47645 - Anson, Central Region

SUNSET METT SING PTE. LTD.


Job Description

The Assistant Housekeeper/Assistant Manager (Housekeeping) maintains the high standards of cleanliness and presentation in all back-of-house and hotel public areas. He/She is responsible to report immediately any maintenance issues such as furniture, fittings and equipment to the Head of Department to ensure operational excellence in the department.

Manages The Daily Housekeeping Operations For Rooms And Public Area

  • Supervises the upkeep of the entire hotel premises to maintain an immaculate and luxurious state according to hotel standards. Priority and full attention is given for VIP suites or events.
  • Ensures the smooth operations of all Housekeeping sections by performing all tasks in adherence with the code of ethics.
  • Upholds a flawless impression and perception of the Hotel products, services and colleagues.
  • Establishes the foundations of Housekeeping operations through detailed planning of work and maintenance schedules, supervision of the team and proper organisation and delegation of duties.

Provides A Guest Experience That Exceeds Residents’ & Guests’ Expectations

  • Ensures guests receive the experiences as detailed in brand Standard Operating Procedures (SOP)
  • Analyses and responds to guest feedback to ensure that guests are satisfied. Is continuously committed to improving the quality of products, services and performance of team members.
  • Leads the Housekeeping Team with a Hospitality approach and constantly seeks to create an all-encompassing and welcoming working environment for a multi-cultural and diverse group of Housekeeping colleagues. He / she will focus on the well-being, safety, training and development needs of colleagues.
  • Plans for a 24-hours shift coverage for all colleagues and is able to personally cover any role or duty under the Housekeeping department.
  • Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
  • Personally handles and follows up on any guest complaints and incidences, together with Front Office Manager and/or respective hotel colleague(s), in a manner which aligns to the hotel’s values, policies and procedures.
  • Undertakes any reasonable tasks and secondary duties as assigned by the Executive Housekeeper.
  • Performs any other duties and responsibilities that may be assigned.

  Apply Now  

Housekeeper

13-Jan-2025
Mass Power Services Pte Ltd | 47644 - Central Region

Mass Power Services Pte Ltd


Job Description

  • To do hotel room cleaning and change of bed sheets and other duties
  • To check and top up all items in the hotel room
  • To manage the room cleanliness and tidiness to meet guest expectations
  • To perform shift work base on schedule arrangement
  • Other duties assigned by superior

Requirements

  • Secondary education with 1-5 years off hotel housekeeping working experience
  • Hardworking and willing to work extra miles at time required
  • Candidate must be able to perform morning and afternoon rotating shift work
  • Working location @ Orchard Area ( Singapore)

  Apply Now  

Assistant Manager / Team Leader, Housekeeping

12-Jan-2025
Four Seasons Hotel Singapore | 47609 - Orchard, Central Region

Four Seasons Hotel Singapore


Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

As the world’s leading operator of luxury hotels, Four Seasons Hotels and Resorts currently manages 133 properties in 47 countries. Open since 1994, Four Seasons Hotel Singapore provides a preferred address for business and leisure travellers, and the highly personalised, anticipatory service that Four Seasons guests expect and value around the world. Recent awards and honours include Top 10 ‘Singapore’s Best Hotels’ and Top 5 ‘Singapore’s Best Hotel Spas’ in Travel + Leisure’s Luxury Awards Asia Pacific. For more information on Four Seasons Hotel Singapore, visit press.fourseasons.com/singapore or follow us on www.instagram.com/FSSingapore and  www.facebook.com/FourSeasonsHotelSingapore 
 

About the role:

Assistant Manager / Team Leader, Housekeeping

These roles ensure our guest accommodation and all areas front and back of the house are maintained in tip-top condition at all times allowing guests to have an enjoyable experience. 

What you will do: 

The incumbent assumes a very "hands-on" management of the day-to-day operation of the Housekeeping Department by establishing and controlling planned cleaning schedules and working closely with the Front Office to ensure that guest accommodations are ready in a timely manner to Four Seasons standards. They assist Supervisors with training and supervision of Housekeeping staff and assume responsibility for the Department in the absence of the Director of Housekeeping.

What you bring:

  • Two (2) years of relevant experience within Four Seasons  (or a top luxury group) is considered an asset, of which includes 1 year in a supervisory or managerial role. 
  • Good organisational skills, ability to prioritize workload and handle pressure
  • Pleasant disposition with strong interpersonal and communication skills
  • Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences
  • Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

  • Career growth opportunities
  • Unique strong culture
  • Best-in-industry training
  • Complimentary stays at Four Seasons properties (based on availability), with discounted meals
  • Paid holidays/vacation
  • Dental and medical/life insurance
  • Employee service awards/Birthday Gift
  • Annual employee party/social and sporting events
  • Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and public holidays.

  Apply Now  

Assistant Housekeeping Manager

12-Jan-2025
Studio M Hotel Singapore | 47594 - Robertson Quay, Central Region

Studio M Hotel Singapore


Job Description

The role reports to the Executive Housekeeper and you are responsible for the following;

  • Supervise the activities of the Room Attendants to ensure that the guest rooms corridors & service areas are well maintained
  • Co-ordinate with Front Office and update room discrepancy lists
  • Supervise a team of contract cleaning workers for rooms and public area
  • Conduct daily inspection of rooms and public area to ensure cleanliness is consistent with the brand standard
  • Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
  • Advises manager & admitting personnel of rooms ready for occupancy.
  • Conduct inventory checks for operating equipment and linens
  • Conduct regular training for staff
  • Handle guest request and complaints and take service recovery measures if required
  • Co-ordinate with vendors eg: Laundry services and other outsource service
  • Make recommendations to improve service and ensure more efficient operation
  • To carry out any other duties and responsibilities as assigned

  Apply Now  

Assistant Executive Housekeeper

11-Jan-2025
Raffles Hotel Singapore | 47571 - Central Region

Raffles Hotel Singapore


Job Description

The position is responsible for assisting the Director of Housekeeping in the overall management and strategy enactment of the Housekeeping Department.  The focus of this position is to handle the day to day flawless operation of rooms cleaning, public areas as well as laundry. 

Primary Responsibilities 

Manages the day to day housekeeping operation of rooms, public areas and laundry. 

  • Oversees the daily operation of rooms cleaning as well as turndown operation from room assignment to assignment handover.
  • Directly supervises the Housekeeping team and is responsible for their daily assignment of tasks and projects.
  • Oversees the daily operation of public areas with focus on daily task assignments and preventive maintenance plans. 
  • Oversees the daily operation of laundry ensuring uniforms as well as linen sorting out, delivery and returns are executed in a timely and effective manner.
  • Acts as Director of Housekeeping during his/her extended absences as tasked by him/her or by Director of Rooms.
  • Identifies and communicates daily to the Director of Housekeeping of any operational, product or guest related concerns, presents suggestions and solutions that impact guests, expenses and productivity.
  • Helps maintain departmental standards related to impeccable cleanliness and personalised service to residents and guests in all areas impacted by Housekeeping.
  • Ensures maximum efficiency and consistency by means of ongoing, thorough inspections and audits of suites and corridors, public spaces and back of the house.
  • Performs daily audits through documented checklists of all areas as assigned by Director of Housekeeping  following Forbes, LQA and locally implemented criteria. Performs inspections and walkthroughs along with direct reports of their respective circles of influence. 
  • Leads with a hands approach on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures.
  • Assists with interviewing, selecting and training of new colleagues. Monitors and record their progress and productivity. Ensures training hours are executed as directed by Talent & Culture and Director of Housekeeping .
  • Handles minor performance challenges and supports Director of Housekeeping with appropriate documentation and counselling for all Housekeeping colleagues.
  • Finalises, approves daily and weekly rosters, staffing levels, vacation and holiday schedules in accordance with forecasted occupancy and business needs, maintains and updates attendance records.
  • Completes performance evaluations for direct reports, makes recommendations for promotions, salary increases and transfers.
  • Monitors ongoing verbal and written communication between shifts to ensure thorough and complete handover. 
  • Reviews and analyses entries in Raffles Service log book and supervises key control.
  • In charge of daily ongoing and scheduled communications with associated departments through established channels regarding necessary information related to room status, group arrivals, top VIPs, special projects, out of order rooms and repair requirements.
  • Works hand on hand with Butler team for a flawless handling of Lost and Found. Manages physical inventory of Lost and Found item following SOP.
  • Participates in, daily and periodic departmental communication meetings and training sessions with all levels of colleagues. Assists Director of Housekeeping with post minutes and keeping training records.
  • Makes sure established par stocks for room linen, uniforms, guest loan items and guest supplies are on-hand and controls consumption. In control of daily, weekly, monthly inventories and reports any discrepancies to the Director of Housekeeping.
  • Liaises with outside contractors pertinent to information issued by the department head, appraises the quality and reliability of their contribution and makes recommendation for or against renewal of contracts.
  • Assists Director of Housekeeping to prepare financial analysis, departmental reports and budgets, design worksheets, documents and master lists as directed.

Provides An Experience That Exceeds Residents’ And Guests’ Expectations 

  • Analyses and responds to guest feedback to ensure that guest satisfaction is exceeded. Committed to continuously improve the quality of products, services and performance of team members.
  • Resolves guest complaints in a sensitive, timely and appropriate manner in order to maintain the highest level of guest satisfaction and quality.
  • Gathers guests’ feedback through daily interactions with guests and shares this feedback whenever relevant in a timely manner.
  • Responsible for enhancing the product and services that is presented to the guest.
  • Recommends and proposes changes to the product and its services based on market research and current trends. 
  • Supports the Director of Housekeeping in leading the Housekeeping team with a Heartist® approach.

Management And Leadership Of The Housekeeping Team

  • Plans for future needs and conducts recruitment in line with company guidelines. 
  • Conducts training needs analysis for housekeeping colleague and ensures training programs are designed and implemented to meet these needs.
  • Conducts probation and annual appraisals in line with hotel guidelines.
  • Develops talent for growth management performance issue.
  • Supports Director of Housekeeping to coach, counsel and discipline colleagues to enhance performance. 
  • Establishes a productive work schedule that is in line with local labour laws.
  • Supports the Housekeeping Team to be consistent in service, use a collaborative, enabling leadership style and have regular team meetings.
  • Drives constant service and system improvement.
  • Executes effective and consistent one on one with direct reports with mentorship and development in mind.
  • Ensures that colleagues are aware of all Fire and Evacuation procedures as well as health and safety requirements.
  • Ensures effective work processes in the department.

Involvement As A Member Of The Hotel Leadership Team

  • Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
  • Follows sustainable procedures and practices that actively support Accor’s Corporate Social Responsibility program.
  • Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
  • Well-groomed and dressed following the property and company guidelines.
  • Develops own knowledge and skills to grow as a business partner and leader.
  • Ensures colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
  • Analyses and responds to guest talent satisfaction information; gives a positive commitment to continuous improvement of product and performance.
  • Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge And Experience

  • Diploma or Degree preferably in hospitality or related field.
  • Minimum 7 years in industry experience with minimum 5 years in middle management positions.
  • Experience in luxury hotel/resort.

Competencies

  • Oral and written fluency in English. Ability to converse in other languages is an advantage.
  • Exercises sensitivity and discretion when dealing with guests and colleagues issues and constantly improve the guest service experience.
  • Confidently able to resolve problems and make decisions.
  • Adaptable to multicultural guest needs, works with diverse cultures.
  • Leadership skills developed – collaborative, enabling, and entrepreneurial.
  • Career focused, wanting to grow and develop, self-driven.
  • Sense of urgency and able to set priorities.
  • Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.

Benefits of Joining Raffles Hotel Singapore

  • 5-day Work Week.
  • Duty Meals are provided.
  • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
  • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
  • Medical and Wellness Benefit.
  • Comprehensive Insurance Coverage.
  • Local/Overseas Career Development & Growth Opportunities.
  • Holistic Learning and Development Opportunities.

  Apply Now  

HOUSEKEEPING MANAGER

9-Jan-2025
Sunlight Hotels and Resorts | 47438 - Coron, Palawan

Sunlight Hotels and Resorts


Job Description

  • Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are met.
  • Scheduling staff shifts and organizing replacements as required.
  • Investigating and addressing complaints regarding poor housekeeping service.
  • Providing training to the housekeeping staff.
  • Regularly taking inventory of cleaning supplies and ordering stock as needed.
  • Issuing cleaning supplies and equipment to housekeeping staff as needed.
  • Screening housekeeping applicants and recommending promotions, transfers, and dismissals.
  • Performing various cleaning duties in instances of staff shortages.
  • With strong experience in housekeeping
  • Willing to assigned in Culion, Palawan

  Apply Now  

Hotel Housekeeper

9-Jan-2025
Singo Maintenance | 47460 - Downtown Core, Central Region

Singo Maintenance


Job Description

WALK-IN INTERVIEW

✨HOTEL ROOM ATTENDANT

🏤Tanah Merah

🕐9am-5pm

💵Salary : Basic $1,800 + FIX Incentive $700

Reason to apply this job

✅Free Meals by 6 ⭐ hotel

✅Uniform provided

✅Professional training session

✅Located near MRTs and bus station

✅Company will apply your PLOC

Responsibilities

🧹Clean guests' bedroom and bathroom.

🧹Replenish room amenities according to the operational standards.

🧹Ensure security of guest rooms and privacy of guests.

🧹Comply with hotel and department policies and procedures at all times.

🧹Carry out other duties as and when assigned by your Superior and/or the Management.

📞Interested applicants, please WhatsApp Ms. Nur +65_9083_2391 for further details.

p/s : Kindly share this around. Might help those in need. Appreciate your kind help.p/s : Kindly share this around. Might help those in need. Appreciate your kind help.


Summary of role requirements:
  • Looking for candidates available to work:
    • Monday: Morning
    • Tuesday: Morning
    • Wednesday: Morning
    • Thursday: Morning
    • Friday: Morning
    • Saturday: Morning
  • No experience required for this role
  • Working rights required for this role
  • Expected salary: $1,800 - $2,500 per month

  Apply Now  

Assistant Executive Housekeeper

8-Jan-2025
The Fullerton Hotel Singapore | 47373 - Downtown Core, Central Region

The Fullerton Hotel Singapore


Job Description

  • To plan, organize, recruit, execute and control the functions of the housekeeping department.
  • To be responsible for directing, supervising and co-coordinating the activities of housekeeping and ensuring the smooth operations which includes rooms, public areas, laundry, uniform/linen rooms and pool area.
  • To maintain the highest standard of cleanliness, presentation and efficiency while achieving guest satisfaction. To supervise and co-ordinate the works of housekeeping contractors


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • To co-ordinate with the Human Resources department in the selection of housekeeping staff.
  • To plan, recommend and develop on job training for housekeeping staff.
  • To ensure staff thoroughly understands the house and departmental rules and regulations.
  • To regularly evaluate staff performance and provide recommendations for transfers and promotions.
  • To co-ordinate and communicate effectively with other departments as well as within the department.
  • To keep all employees informed on significant aspects of the hotel, communicating with all levels of staff.
  • To carry out daily inspection of the hotel in all areas and to ensure the housekeeping standards are maintained to the highest level.
  • To develop standard procedures for routine tasks so as to enable employees to develop consistent work habits.
  • To establish inventory records and control of cleaning supplies, chemicals, and guest supplies, Rooms and F & B linens.
  • To conduct inventory of the Rooms and F&B linen together with the Finance department.
  • To ensure that staff receive training for any new products or equipment introduced to Housekeeping
  • To effectively schedule staff so as to maximize the manpower available.
  • To establish Lost & Found procedures and ensure proper recording and safe keeping of such items.
  • To establish and ensure a good system of administration and record keeping for housekeeping.
  • To co-ordinate closely with the Engineering Department for any maintenance works to be carried out.
  • To ensure that all equipment used by housekeeping is in good repair and is serviced regularly.
  • To oversee the smooth operations in the Linen/Uniform Room and Laundry.
  • To ensure that laundry services are of the highest quality for hotel guests, and staff uniforms.
  • To provide a warm and conducive environment for the housekeeping department, so that morale is kept at a high level.
  • To counsel, motivate and discipline staff as required.
  • To ensure employees and self adhere to hotel grooming standards.
  • To ensure that the floral arrangements are of good quality and aesthetically pleasing to the eyes, in all areas of the hotel.
  • To ensure tailoring of uniforms are of highest quality.
  • To comply with the hotel rules and regulations as well as the policies and procedures set by the hotel and management.
  • To identify opportunities in Housekeeping and to take the necessary corrective action(s).
  • To liaise with and co-ordinate the works of the housekeeping contractors.
  • To attend meetings as required.
  • To assist in the preparation of annual housekeeping budget.
  • To be fully familiar with hotel Fire Safety and Security Procedures and to comply with such and ensure housekeeping staff are properly guided.
  • To perform any other duties other than these above which are requested by the hotel management/direct supervisor.


  Apply Now  

Assistant Housekeeping Manager

8-Jan-2025
Concorde Hotel Singapore | 47326 - Singapore

Concorde Hotel Singapore


Job Description

Job Description

  • Support the Housekeeping Department in ensuring that the guest experience is in line with the expectations of the Hotel.
  • Assists daily in preparation of work assignments, schedules, staffing and payroll to ensure maximum efficiency.
  • Inspect public areas, guest rooms, and back of the house and ensure adherence to the standard of the hotel.
  • Responds to guests’ special requests, needs and concerns and accommodate to ensure optimal level of guest satisfaction.
  • Assist with all annual performance management plans and employee reviews.

Job Requirements

  • Minimum 3 years of experience in hotel housekeeping environment
  • Strong organizational, managerial and communication skills
  • Experience with hotel PM, Opera Cloud is desirable

  Apply Now  

Housekeeping Manager

8-Jan-2025
One Sky Stainless & Aluminum | 47309 - Tanay, Rizal

One Sky Stainless & Aluminum


Job Description

Location: Tanay, Rizal

Job Type: Full-Time

Urgent Hiring!

Company Overview
Join our dynamic team, a premier hospitality establishment located in Tanay, Rizal. We are dedicated to providing exceptional service and maintaining a pristine environment for our guests. We are currently seeking a highly motivated and experienced Housekeeping Manager to lead our housekeeping department.

Key Responsibilities

  • Oversee and manage the daily operations of the housekeeping department.
  • Ensure the cleanliness and maintenance of all guest rooms, public areas, and facilities.
  • Develop and implement housekeeping policies and procedures to improve efficiency.
  • Train, schedule, and supervise housekeeping staff to ensure high standards of cleanliness and service.
  • Conduct regular inspections of guest rooms and public areas to ensure compliance with quality standards.
  • Manage inventory and procurement of cleaning supplies and equipment.
  • Handle guest inquiries and complaints promptly and professionally.
  • Collaborate with other departments to ensure smooth hotel operations.


Qualifications

  • Proven experience as a Housekeeping Manager or in a similar role in the hospitality industry.
  • Strong leadership and team management skills.
  • Excellent organizational and multitasking abilities.
  • Knowledge of housekeeping best practices and cleaning products.
  • Exceptional attention to detail and a commitment to quality.
  • Good communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.

  Apply Now  

Housekeeper

7-Jan-2025
OCD Hands Pte. Ltd. | 47233 - Central Region

OCD Hands Pte. Ltd.


Job Description

Responsibilities:

  • Clean and maintain guest rooms according to set standards and procedure
  • Responds timely to guests’ special request for miscellaneous items like cribs, cots, extra towels, etc
  • Follows departmental policies and procedures.
  • Adhere to personal grooming and hygiene standards
  • Any other duties as may be assigned from time to time

Requirements:

  • Able to perform basic cleaning duties and relevant experience a plus
  • Highly responsible & reliable

Willingness to perform shifts

  Apply Now  

Assistant Housekeeper

7-Jan-2025
Sheraton Towers Singapore Hotel | 47290 - Newton, Central Region

Sheraton Towers Singapore Hotel


Job Description

  • Daily scheduling of Room Attendants and Runner’s assignment.
  • Supervise, train and check the overall work of RA and public area cleaners
  • Inspect guestrooms and public areas to ensure compliance with cleanliness, maintenance and setup standards as well as to verify status.
  • Follow up on the work performance and assignments of RA.
  • Inspect rooms daily, including checkout, vacant, make up, long stay and Vacant Pickup using the Short Form / Long Form Inspection Sheet. Collate and update scores.
  • Inspect VIP rooms prior to guest’s arrival.
  • Maintain a daily Communications logbook, including RA assignments, maintenance deficiencies and prepare work order.
  • Report maintenance deficiencies that require immediate attention and follow up on their status.
  • Ensure that all vacant clean rooms, as well as stay over rooms have been updated at the end of shift.
  • Handle all guest requests items that come through the Job codes and walkie.
  • Ensure that Policy of breaking “Privacy “ is handled seamlessly.
  • Maintain Housekeeping supplies at par levels.
  • Plan and roster staff according to occupancy level.
  • Assist the Executive Housekeeper with Housekeeping stock-take.
  • Organise linen stock-takes and collate information.
  • Check cleaning standards in rooms are up to Quality Standards.
  • Ensure safety of keys and communication devices are accountable for at end of shift.
  • Conduct formal performance appraisals of all staff in Housekeeping department.
  • Counsel and discipline subordinates in matters relating to misconduct, decided on appropriate disciplinary action.
  • Ensure compliance with legislated heath and safety requirements within the workplace.
  • Take ownership and handles guests’ complaints pertaining to guest’s comfort and housekeeping duties.
  • Take on additional roles and tasks from time to time as per operations’ requirements.


  Apply Now  

Assistant Executive Housekeeper

7-Jan-2025
Newport World Resorts | 47270 - Pasay City, Metro Manila

Newport World Resorts


Job Description

JOB SUMMARY   

The Assistant Executive Housekeeper operates under the general direction of the Executive Housekeeper, overseeing the daily operations of the housekeeping department, including managing both rooms and public areas. This position requires strong technical expertise, particularly in handling hotel pre-opening tasks, to ensure that all housekeeping preparations are executed efficiently and meet high cleanliness and presentation standards. The role involves planning, organizing, and supervising the work of housekeeping staff to achieve these standards, while also contributing to guest satisfaction, staff training, and budget management. 

 RESPONSIBILITIES  

Operational Management

  • Supervise daily operations of the Housekeeping Department, including planning and organizing work schedules for supervisors and attendants.
  • Regularly inspect guestrooms, especially those designated for VIP arrivals and public areas, ensuring they meet quality standards.
  • Handle guest complaints and internal concerns efficiently, providing timely updates to the Executive Housekeeper.

Coordination and Communication

  • Maintain steady communication with the Front Office regarding room allocations, special amenities, and any necessary setups for guest arrivals.
  • Collaborate with Engineering for the prompt resolution of maintenance issues, ensuring all defect issues are monitored and followed up regularly.
  • Attend inter-departmental meetings to ensure effective collaboration and coordination.

Financial Management

  • Monitor departmental costs to achieve financial objectives, focusing on cost-efficient operations, including labor and supply expenses.
  • Participate in budget preparation and manage inventory, including linen and operating equipment, ensuring timely replenishment and organization.

Staff Training and Development

  • Assist in developing training plans and conducting training sessions to enhance staff competencies in housekeeping standards and customer service.
  • Maintain an updated task competency inventory for all room personnel, conducting regular training and development activities.
  • Ensure adherence to hygiene and grooming standards among staff, promoting a high level of professionalism.

Standards Compliance

  • Ensure all guestrooms and public areas are regularly maintained, clean, and in good working condition.
  • Monitor compliance with standard operating procedures, including those related to lost and found, key control, and health and safety for employees and guests.
  • Prepare and implement departmental goals and objectives, ensuring alignment with organizational standards. 

Other Tasks 

  • Adhere to the company code of conduct.
  • Model the resort’s mission, vision, and core values.
  • Prepare the duty roster for room attendants and supervise any outside contractors for compliance with contractual obligations.
  • Maintain orderliness in housekeeping storerooms, staff restrooms, and service areas.
  • Perform other related tasks as assigned by the Executive Housekeeper, including the development of job descriptions and operational procedures.

QUALIFICATIONS  

  • College graduate of any four (4) year degree 
  •  At least three to five (3-5) years experience in the same capacity, preferably from a Five star Hotel or in a related land-based Hospitality environment. 
  • Pre-opening experience is an advantage 
  • Housekeeping Standards and Practices
    • Attention to detail and a commitment to maintaining high cleanliness standards
    • Knowledge of proper cleaning techniques, chemical handling, and equipment use
    • Basic knowledge of safety, hygiene, sanitation, and fire/life safety protocols in the workplace
    • Proficiency in housekeeping management systems
  • Leadership and Team Management
    • Strong leadership and team management skills in a multicultural and dynamic environment
    • Ability to develop and mentor staff
    • Ability to utilize and implement the disciplinary action process through coaching and counseling to enhance performance and address behavioral issues
    • Familiarity with human resources policies and practices
    • Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the entire housekeeping operation
  • Communication and Conflict Resolution
    • Ability to communicate diplomatically with department heads, coworkers, and other staff members to resolve problems and negotiate resolutions
    • Superior customer service and conflict resolution abilities
  • Administrative and Technical Skills
    • Understanding of vendor management, contract and procurement processes
    • Certifications in Housekeeping or Hotel Management are a plus
    • Proficiency in computer software, including Google Suite applications and internet navigation
    • Ability to generate reports and presentations
  • Guest Services Knowledge
    • Understanding of guest services, including needs assessment, service standards, and guest satisfaction evaluation

  Apply Now  

OPERATION MANAGER - HOUSEKEEPING

7-Jan-2025
Infinix Hospitality Management Pte. Ltd. | 47291 - Singapore

Infinix Hospitality Management Pte. Ltd.


Job Description

Job Description & Requirements

Responsibilities:

1. To Oversee daily operation and activity for Hotel department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

  Apply Now  

Assistant Housekeeping Manager

6-Jan-2025
Holiday Inn Singapore Orchard City Centre | 47193 - Central Region

Holiday Inn Singapore Orchard City Centre


Job Description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as an Assistant Housekeeping Manager at Holiday Inn Singapore Orchard City Centre. For this vital role, we’re looking for someone who can:

  • Assist the Housekeeping Manager in preparing and managing the department’s budget and be aware of financial targets
  • Plan and execute maintenance schedules for guestrooms and public areas
  • Collate and analyze data from inspections and maintenance to ensure quality of service is met
  • Schedule routine inspections by supervisors
  • Supervise external contractors to ensure contractual compliance
  • Monitor and manage staffing in housekeeping
  • Training of all new Room Attendants.
  • Maintaining training records for new and existing RA.
  • Preparing duty rosters, scheduling staff on leave and preparing annual leave planners for RA and HM.
  • Ensures that guest areas ,pantries and service areas on guest floors are maintained according to standard.

Requirements

High School or Diploma in Hotel Administration, Hotel Management or equivalent, and 2 years housekeeping experience preferably in a hotel of similar size and complexity.

Required Skills:

  • Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
  • Able to speak, read and write English
  • Proficient in the use of Microsoft Office
  • Organizational and training abilities

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:-

  • Duty meals
  • Birthday Leave on your birthday month
  • Medical, dental & optical benefits
  • Insurance Coverage
  • 25-50% F&B Discount at restaurants within IHG Singapore Hotels
  • Special Employee Rate at all IHG Hotels worldwide
  • Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4,800 hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

  Apply Now  

Assistant Executive Housekeeper

6-Jan-2025
Filinvest Land Inc. | 47171 - Muntinlupa City, Metro Manila

Filinvest Land Inc.


Job Description

FILINVEST COMPANY: CRIMSON FILINVEST CITY MANILA

Position Summary:

To oversee the general operation, cleanliness, and maintenance of all areas of Housekeeping Department. Works under the supervision of the Housekeeper, assists her/him with all duties, and substitutes for the Executive Housekeeper during the Executive Housekeeper's absence.

Scope and Responsibilities:

  • Prepares shift reports for the Executive Housekeeper.
  • Assists with organizing and scheduling Department employees and tasks to maximize efficiency.
  • Trains, evaluates, and motivates staff.
  • Ensure that the highest standard of cleanliness is maintains in all areas of the department.
  • Ensures that employees comply with the department's policies and procedures.
  • Ensures that the company's rules and regulations are being followed.
  • Keeps stock records and forms, and ensures sufficient stock of cleaning supplies and guest supplies are available.
  • Continuously conducts on-the-job training for all Housekeeping employees.
  • Prepares stock inventories whenever required.
  • Maintains effective working relationships with other departments, especially Front Office and Engineering.
  • Handles guest complaints, and missing or damaged items.
  • Strives to expand his/her knowledge and to share knowledge with others.
  • Observes sanitary and safety measures.
  • Performs all assigned duties efficiently.
  • Follows Management policies, rules and regulations. ·
  • Follows security/fire regulations.

 

Qualifications:

  • College level minimum requirement
  • 3 years minimum requirements in housekeeping operations
  • Chemical and equipment handling

  Apply Now  

Assistant Housekeeper

6-Jan-2025
The Pavilions Bali ( Mata Hijau Indonesia ) | 47164 - South Denpasar, Bali

The Pavilions Bali ( Mata Hijau Indonesia )


Job Description

THE PAVILIONS BALI, a luxury boutique property in Sanur, is looking at growing its exceptional team.
·         We are hiring for candidates with excellent customer service skills, able to multitask and grow in a dynamic and hands-on work environment.
·         Proven success in a similar role and resort environment mandatory
·         Candidates must be based in Bali and have superior command of English and Bahasa.
Assistant Housekeeping Manager 
• Minimum two years supervisory experience in Housekeeping department  
• Maintain high levels of room cleanliness and deliver an exceptional in-villa dining experience
• Comfortable with administering HSK resources and inventory control  
• Butler and/or F&B service experience highly desirable 
• Strong team player with attention to detail, passionate trainer 
• Excellent customer service ambassador  
• Ensure compliance with the relevant fire and safety laws, act as a safety & emergency champion

Persyaratan minimum:
  • Mencari kandidat untuk bekerja pada:
    • Senin: Pagi, Siang
    • Selasa: Pagi, Siang
    • Rabu: Pagi, Siang
    • Kamis: Pagi, Siang
    • Jum'at: Pagi, Siang
    • Sabtu: Pagi, Siang
    • Minggu: Pagi, Siang
  • Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
  • Pelamar harus memiliki KTP
  • Tanggal mulai kerja: 07 January 2025

  Apply Now  

Housekeeper

4-Jan-2025
LUKS LOFTS HOTEL AND RESIDENCES | 47092 - Batangas City, Batangas

LUKS LOFTS HOTEL AND RESIDENCES


Job Description

QUALIFICATION:

  • High school diploma or equivalent preferred
  • Previous experience in housekeeping or cleaning, preferably in a hotel or hospitality setting.
  • Ability to lift, carry, and move cleaning supplies and equipment. Must be able to bend, kneel, and stand for long periods.
  • Basic understanding of cleaning chemicals, cleaning equipment, and safety procedures.
  • Ability to work efficiently and independently or with a team.
  • Ability to work varied shifts, including weekends and holidays, as needed.

 

JOB DESCRIPTION:

  • Clean and sanitize guest rooms, including making beds, dusting furniture, cleaning bathrooms, vacuuming carpets, and replenishing amenities.
  • Ensure cleanliness of hallways, lobbies, elevators, restrooms, and other public spaces within the hotel.
  • Collect, wash, dry, fold, and distribute linens and towels in accordance with hotel standards.
  • Restock guest room supplies, such as toiletries, towels, linens, and beverages.
  • Respond to guest requests for additional amenities, such as extra towels, pillows, or bedding, in a timely manner.
  • Follow health and safety regulations, including the safe use and storage of cleaning chemicals and equipment.
  • Work closely with other housekeeping team members, maintenance staff, and front desk to ensure all areas meet the hotel's cleanliness and quality standards.
  • Report any found items in guest rooms or public areas to the housekeeping supervisor for proper documentation and safekeeping.

  Apply Now  

Assistant Manager, Housekeeping (Training)

4-Jan-2025
Marina Bay Sands Pte Ltd | 47072 - Central Region

Marina Bay Sands Pte Ltd


Job Description

Summary of Job Responsibilities

The Primary responsibilities of the Housekeeping Training Assistant Manager is to train and develop the housekeeping department team members in all housekeeping policies and procedures. They are also responsible for developing and implementing comprehensive training programs for our housekeeping staff to ensure ambitious standards of cleanliness, efficiency, and guest satisfaction. The Housekeeping Training Assistant Manager plays a crucial role in enhancing the skills and knowledge of our housekeeping team, contributing to the overall success of our property.

All duties are to be performed in accordance with departmental and Marina Bay Sands ’s policies, practices, and procedures.

Job Responsibilities

  • Design, implement, and continuously improve housekeeping training programs to cover essential skills, procedures, and guest service standards.
  • Develop training materials, manuals, and resources that align with industry best practices and the specific needs of the property.
  • Facilitate the onboarding process for new housekeeping team members, ensuring they are equipped with the necessary tools, skills, and knowledge to perform their duties effectively.
  • Conduct ongoing training sessions to address new procedures, equipment, and industry advancements, keeping the housekeeping team up to date.
  • Develop and implement systems for evaluating the performance of housekeeping team members and identifying areas for improvement.
  • Provide constructive feedback to housekeeping operation team, offering coaching and support to enhance their performance and professional development.
  • Work closely with the housekeeping team to maintain high cleanliness and hygiene standards, conducting regular inspections and addressing any issues promptly.
  • Collaborate with other departments to ensure seamless coordination and communication regarding training needs and standards.
  • Partner with Learning & Develop team to ensure consistency in training practices and programs.
  • Stay informed about industry regulations, safety standards, and compliance requirements, ensuring all training programs align with legal and ethical guidelines.

Experience & Education

  • A minimum of Five (5) years’ experience as a housekeeper and 2 years management experience at 4 or 5-star property preferred.
  • Experience in developing and implementing housekeeping or similar training programs preferred.
  • Proven experience in housekeeping management or a similar role within the hospitality industry.
  • Strong knowledge of housekeeping procedures, cleaning techniques, and industry best practices.
  • Keep complete knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures.
  • Experience with operations in a unionized environment preferred.
  • Excellent communication and interpersonal skills.
  • Ability to create engaging and effective training materials.
  • Experience with performance evaluation and feedback processes.
  • Detail-oriented with a commitment to maintaining exacting standards of cleanliness.
  • Familiarity with relevant software and tools for training management.

Competencies

  • Strong Business and Data Analysis skills.
  • Strong written and verbal communication and interpersonal skills.
  • Preferably possess relevant certification or experience in process improvement, Lean or Six Sigma.
  • Preferably comfortable with Statistics and Probability models, working experience in data analysis.
  • Must be able to manage multiple priorities in an efficient/timely manner.
  • Ability to work independently and as part of a team - works well in a collaborative environment.
  • Ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines.
  • Able to work in a fast-paced environment.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

  Apply Now  

Housekeeping Manager

3-Jan-2025
SG HOTELS PTE. LTD. | 47003 - Central Region

SG HOTELS PTE. LTD.


Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Plan the staff needs to support the peack

Managing Departmental Costs

  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
  • Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
  • General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
  • EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
  • Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
  • Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

  Apply Now  

Executive Housekeeper

3-Jan-2025
SSG Hotels Pte Ltd | 47004 - Central Region

SSG Hotels Pte Ltd


Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

SUMMARY:

Responsible for the daily shift operations of Housekeeping and Internal Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. Coordinates the housekeepers and works as a team, creating a positive environment.

TASKS & RESPONSIBILITIES:

Managing Housekeeping Operations

  • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
  • Works effectively with the Engineering department on guestroom maintenance needs.
  • Supervises the property general cleaning schedule.
  • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
  • Inventories stock to ensure adequate supplies.
  • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.
  • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
  • Supports and supervises an effective inspection program for all guestrooms and public space.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Ensures all employees have proper supplies, equipment and uniforms.
  • Plan the staff needs to support the team

Managing Departmental Costs

  • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

Ensuring Exceptional Customer Service

  • Responds to and handles guest problems and complaints.
  • Strives to improve service performance.
  • Empowers employees to provide excellent customer service.

Conducting Human Resources Activities

  • Participates as needed in the investigation of employee accidents.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
  • Ensures employees understand expectations and parameters.
  • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
  • Observes service behaviors of employees and provides feedback to individuals.
  • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
  • Participates in the employee performance appraisal process, providing feedback as needed.
  • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
  • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
  • Participates in employee progressive discipline procedures.

MANAGEMENT COMPETENCIES

Leadership

  • Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
  • Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding..
  • Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

  • Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
  • Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships

  • Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
  • Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Generating Talent and Organizational Capability

  • Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.
  • Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.
  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
  • Cleaning Materials, Equipment, and Techniques - Knowledge of use, handling, storage, and disposal of cleaning chemicals and equipment (including Material Safety Data Sheet requirements), and use of personal protective equipment.
  • Housekeeping Tracking and Inventory - Knowledge of inventory and purchasing policies, procedures, and best practices.
  • General Housekeeping - Knowledge of procedures, policies and techniques for cleaning all public areas, trash handling and removal, room item replenishment and placement, treatment of room damage and stain removal, use of cleaning supplies, floor care and maintenance, general housekeeping codes, cart care, uniform control, inventory management, room status change systems and opening and closing of the house. Ability to use general housekeeping codes to indicate room readiness.
  • EIWO (Everything In Working Order) - The ability to inspect and identify guest room components (e.g., light bulbs, remote control, air conditioning units, toilets, appliances, vacuums) for functional deficiencies. This includes reporting procedures.
  • Environmental Sustainability – Knowledge of products and procedures that reduce, recycle or reuse natural resources such as bed linen and towel re-use programs.
  • Preventative Maintenance - Knowledge of general cleaning programs and policies to extend the life of materials and areas. For example, knowledge of carpet, tile, and floor care including daily cleaning, heavy extraction, and interim cleaning.

  Apply Now  

Assistant Manager - Housekeeping (Training)

3-Jan-2025
Marina Bay Sands Pte Ltd | 47040 - Central Region

Marina Bay Sands Pte Ltd


Job Description

Job Responsibilities

  • Design, implement, and continuously improve housekeeping training programs to cover essential skills, procedures, and guest service standards.
  • Develop training materials, manuals, and resources that align with industry best practices and the specific needs of the property.
  • Facilitate the onboarding process for new housekeeping team members, ensuring they are equipped with the necessary tools, skills, and knowledge to perform their duties effectively.
  • Conduct ongoing training sessions to address new procedures, equipment, and industry advancements, keeping the housekeeping team up to date.
  • Develop and implement systems for evaluating the performance of housekeeping team members and identifying areas for improvement.
  • Provide constructive feedback to housekeeping operation team, offering coaching and support to enhance their performance and professional development.
  • Work closely with the housekeeping team to maintain high cleanliness and hygiene standards, conducting regular inspections and addressing any issues promptly.
  • Collaborate with other departments to ensure seamless coordination and communication regarding training needs and standards.
  • Partner with Learning & Develop team to ensure consistency in training practices and programs.
  • Stay informed about industry regulations, safety standards, and compliance requirements, ensuring all training programs align with legal and ethical guidelines.




Job Requirements

Education & Certification

  • Diploma in hospitality preferred


Experience

  • A minimum of Five (5) years' experience as a housekeeper and 2 years management experience at 4 or 5-star property preferred
  • Experience in developing and implementing housekeeping or similar training programs preferred
  • Proven experience in housekeeping management or a similar role within the hospitality industry
  • Strong knowledge of housekeeping procedures, cleaning techniques, and industry best practices
  • Keep complete knowledge of OSHA standards and Regulations, including all safety Standards and Evacuation procedures
  • Experience with operations in a unionized environment preferred
  • Excellent communication and interpersonal skills
  • Ability to create engaging and effective training materials
  • Experience with performance evaluation and feedback processes
  • Detail-oriented with a commitment to maintaining exacting standards of cleanliness
  • Familiarity with relevant software and tools for training management


Other Prerequisites

  • Strong written and verbal communication and interpersonal skills
  • Preferably possess relevant certification or experience in process improvement, Lean or Six Sigma
  • Preferably comfortable with Statistics and Probability models, working experience in data analysis
  • Must be able to manage multiple priorities in an efficient/timely manner
  • Ability to work independently and as part of a team - works well in a collaborative environment
  • Ability to deal effectively with guests, management, employees, and outside contacts while working under pressure and meeting deadlines
  • Able to work in a fast-paced environment


Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

  Apply Now  

Executive Housekeeper

3-Jan-2025
Newport World Resorts | 47022 - Pasay City, Metro Manila

Newport World Resorts


Job Description

JOB SUMMARY  

The Executive Housekeeper is responsible for leading and managing all aspects of the housekeeping department to ensure exceptional cleanliness, organization, and guest satisfaction across guest rooms, public areas, and back-of-house spaces. This role requires a balance of strategic planning, leadership, and operational expertise to uphold and exceed hotel standards, optimize resources, and cultivate a motivated and professional housekeeping team.

During the hotel's pre-opening phase, the Executive Housekeeper plays a pivotal role in establishing the department's operational framework, ensuring alignment with the hotel's brand standards, and preparing the team to deliver outstanding service upon opening. The Executive Housekeeper is also tasked with setting departmental goals and strategies to ensure a successful and efficient launch of operations.

RESPONSIBILITIES  

Operational Management

  • Ensures the cleanliness, orderliness, and appearance of guest rooms, public areas, and back-of-house spaces, adhering to company standards.
  • Conducts thorough inspections to ensure that rooms are made as per company standards and that all public areas are well maintained.
  • Coordinates with the front office and other departments to address guest needs effectively.
  • Plans, designs, and implements efficient housekeeping workflows and contingency plans for high occupancy periods, emergencies, or staffing issues.
  • Develops contingency plans to handle high occupancy periods, emergencies, or staffing issues.

Budgeting and Inventory Control

  • Prepares the annual housekeeping budget.
  • Maintains par stock of guest supplies, cleaning supplies, linen, and uniforms.
  • Organizes inventories with Accounts and General Store for linen, uniform, and fixed assets.
  • Oversees procurement and ensures timely replenishment of supplies and coordination with vendors.
  • Oversees the selection, ordering, and delivery of housekeeping supplies, including linens, amenities, cleaning chemicals, and equipment.

Guest Service and Issue Resolution

  • Attends and resolves guest complaints.
  • Coordinates with the Head of Departments to expedite any maintenance issues.
  • Reports to management any issues, maintenance, and room status.  

 Systems and Compliance

  • Develops and implements housekeeping systems and procedures.
  • Implements and enforces compliance with health, safety, and environmental regulations.
  • Develops and promotes sustainable practices such as waste reduction, water conservation, and eco-friendly techniques.

People Management

  • Enforces discipline and upholds proper behavioral standards among subordinates, maintaining a fair, consistent, and non-prejudicial approach.
  • Monitors team performance, provides constructive feedback, and conducts coaching or counseling sessions as needed.
  • Identifies training needs and recommends relevant learning and development opportunities to support employees' professional growth.
  • Organizes and evaluates the effectiveness of on-the-job training programs.
  • Recommends recruitment of new personnel and collaborates with HR to recruit and onboard housekeeping staff, including supervisors, room attendants, and public area personnel.
  • Manages contracts for agency staff, ensuring adherence to work standards.
  • Approves the department’s functional manual and establishes departmental goals and KPIs aligned with the hotel’s overall vision and objectives.
  • Maintains accurate records of inventory, staff schedules, and compliance certifications to ensure efficient operations.

Others

  • Oversees pest control activities and ensures their effective implementation.
  • Plans, supervises, and manages horticultural activities to enhance the property’s aesthetics.
  • Assists the Purchase department in selecting and evaluating suppliers for housekeeping-related items.
  • Verifies and inspects supply consignments to ensure quality and accuracy.
  • Prepares management reports and ensures adherence to the company’s code of conduct.
  • Adherence to company code of conduct.
  • Models the resorts’ belief, mission, vision and core values
  • Attends personal continuous development interventions / coaching sessions.
  • Attends periodical mandatory training / meeting for compliance purposes (i.e. risk management, health and safety, etc.).
  • Performs other related tasks and duties that may be assigned.

QUALIFICATIONS  

  • College graduate of any four (4) year degree 
  • Five (5) years as an Executive Housekeeper/Assistant Housekeeper or any experience in an upscale hotel, resort, or cruise line.
  • Pre-opening experience is an advantage 
  • Interpersonal Skills: Strong ability to build and maintain positive working relationships with diverse individuals, adapting communication styles to different personalities and needs.
  • Independence & Reliability: Self-motivated and dependable, with a proven track record of delivering results and achieving objectives with minimal supervision.
  • Relationship Building: Skilled in establishing rapport and trust with colleagues, clients, and stakeholders, fostering a collaborative and productive work environment.

  Apply Now  

Housekeeping Assistant Manager

3-Jan-2025
Newport World Resorts | 47023 - Pasay City, Metro Manila

Newport World Resorts


Job Description

JOB SUMMARY  

The Housekeeping Assistant Manager supports the Housekeeping Manager in overseeing the daily operations of the housekeeping department, and plays a pivotal role during the pre opening and post opening of the Hotel in managing the rooms and staff.  This role ensures the highest standards of cleanliness, order, and guest satisfaction are met in guest rooms, public areas, and back of the house spaces. They also assist in managing staff, maintaining inventory and addressing guest requests and concerns efficiently. 

RESPONSIBILITIES 

Operations & Coordination:

  • Reports to the Executive Housekeeper and/or Resident Manager, supervising the daily operations of the Housekeeping department.
  • Prepares daily work schedules and weekly duty rosters for floor and public area supervisors.
  • Schedules special cleaning tasks for Rooms and Public Areas and ensures the timely update of general cleaning planners.
  • Inspects daily guestrooms, VIP allocations, vacant rooms, out-of-order rooms, and public areas.
  • Coordinates with Front Office for room allocation and blocking of rooms/floors for preventive maintenance.
  • Monitors occupancy forecasts and adjusts manning requirements for efficient room cleaning and turnover.
  • Ensures quick turnaround of clean rooms and maintains high cleaning standards.
  • Communicates with Engineering to promptly address maintenance issues and rectify projects.
  • Regularly monitors departmental costs by controlling guest and cleaning supplies, overseeing Housekeeping storeroom and floor pantry stocks, and ensuring proper equipment handling and overtime control. 

Quality & Standards:

  • Ensures all guestrooms and public areas are properly maintained, with clean and functional furnishings, facilities, and equipment.
  • Inspects cleaning equipment used by attendants, reporting and following up on any faulty machines for repair.
  • Maintains hygiene, grooming, uniforms, and adherence to health and safety standards.
  • Oversees the uniform and linen room operations, coordinating with the Laundry Department for timely turnaround.

Compliance & Safety:

  • Ensures adherence to security, emergency procedures, and health and safety standards for both employees and guests.
  • Reviews and updates existing policies and procedures as needed, ensuring compliance with operational standards.
  • Supervises outside contractors to ensure contract compliance and quality service.

People Management:

  • Enforces discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach.
  • Monitors and provides feedback on the performance of team members and conducts coaching/ counseling.
  • Identifies training needs and recommends learning / training opportunities for employees to ensure their continuous professional development.
  • Develops employees to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.

Other Tasks:

  • Upholds the company's code of conduct and models the resort’s mission, vision, and core values in daily operations.
  • Actively participates in personal development interventions and mandatory training sessions (e.g., risk management, health and safety) to ensure compliance and continuous growth.
  • Maintains regular communication with the Executive Housekeeper and/or Resident Manager, providing updates on guest complaints, operational matters, and task progress.
  • Assists in preparing and implementing key performance goals, annual budgets, and standard operating procedures.
  • Conducts monthly staff meetings to review policies, procedures, and updates.
  •  Performs any additional tasks as assigned to ensure the smooth operation of the Housekeeping department and the delivery of exceptional service.     

 QUALIFICATIONS 

  • College graduate of any four (4) year degree preferably in Hotel Management 
  • Minimum of three (3) to five (5) years of relevant experience in a similar role. 
  • Technological Proficiency: Skilled in using Google Workspace, MS Excel, MS Powerpoint and various hotel operating systems, with a solid understanding of relevant software to perform duties efficiently and effectively.
  • Report Writing & Appraisals: Skilled in writing reports and conducting staff appraisals to evaluate performance and provide feedback.
  • Manpower Planning: Strong ability to plan and deploy manpower effectively, ensuring efficient operations.
  • Customer Interaction: Adept at interacting with customers from diverse backgrounds and nationalities, providing exceptional service.
  • Teamwork & Relationship Building: Works effectively within a team, fostering harmonious working relationships with peers and superiors.
  • Adaptability & Stress Management: Capable of handling stressful, high-pressure situations while maintaining focus and efficiency.
  • Organizational Skills: Highly organized and focused, with strong analytical and problem-solving abilities.
  • Leadership: Possesses strong leadership qualities to delegate tasks, motivate, influence, and develop team members effectively.

  Apply Now  

Assistant Executive Housekeeper

3-Jan-2025
Accor Asia Corporate Offices | 47041 - Singapore

Accor Asia Corporate Offices


Job Description


Company Description

    Job Description

    The position is responsible for assisting the Director of Housekeeping in the overall management and strategy enactment of the Housekeeping Department. The focus of this position is to handle the day to day flawless operation of rooms cleaning, public areas as well as laundry.

    Primary Responsibilities

    Manages The Day To Day Housekeeping Operation Of Rooms, Public Areas And Laundry.

    • Oversees the daily operation of rooms cleaning as well as turndown operation from room assignment to assignment handover.
    • Directly supervises the Houseman team and is responsible for their daily assignment of tasks and projects.
    • Oversees the daily operation of public areas with focus on daily task assignments and preventive maintenance plans.
    • Oversees the daily operation of laundry ensuring uniforms as well as linen sorting out, delivery and returns are executed in a timely and effective manner.
    • Acts as DOHK during his/her extended absences as tasked by him/her or by EAM Rooms.
    • Identifies and communicates daily to the Executive Housekeeper of any operational, product or guest related concerns, presents suggestions and solutions that impact guests, expenses and productivity.
    • Helps maintain departmental standards related to impeccable cleanliness and       personalised service to residents and guests in all areas impacted by Housekeeping.
    • Ensures maximum efficiency and consistency by means of ongoing, thorough inspections and audits of suites and corridors, public spaces and back of the house.
    • Performs daily audits through documented checklists of all areas as assigned by DOHK following Forbes, LQA and locally implemented criteria. Performs inspections and walkthroughs along with direct reports of their respective circles of influence.
    • Leads with a hands approach on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures.
    • Assists with interviewing, selecting and training of new colleagues. Monitors and record their progress and productivity. Ensures training hours are executed as directed by HR and DOHK.
    • Handles minor performance challenges and supports DOHK with appropriate documentation and counselling for all Housekeeping colleagues.
    • Finalises, approves daily and weekly rosters, staffing levels, vacation and holiday schedules in accordance with forecasted occupancy and business needs, maintains and updates attendance records.
    • Completes performance evaluations for direct reports, makes recommendations for promotions, salary increases and transfers.
    • Monitors ongoing verbal and written communication between shifts to ensure thorough and complete handover.
    • Reviews and analyses entries in Raffles Service log book and supervises key control.
    • In charge of daily ongoing and scheduled communications with associated departments through established channels regarding necessary information related to room status, group arrivals, top VIPs, special projects, out of order rooms and repair requirements.
    • Works hand on hand with Royal Service Manager for a flawless handling of Lost and Found. Manages physical inventory of Lost and Found item following SOP.
    • Participates in, daily and periodic departmental communication meetings and training sessions with all levels of colleagues. Assists DOHK with post minutes and keeping training records.
    • Makes sure established par stocks for room linen, uniforms, guest loan items and guest supplies are on-hand and controls consumption. In control of daily, weekly, monthly inventories and reports any discrepancies to the Executive Housekeeper.
    • Liaises with outside contractors pertinent to information issued by the department head, appraises the quality and reliability of their contribution and makes recommendation for or against renewal of contracts.
    • Assists DOHK to prepare financial analysis, departmental reports and budgets, design worksheets, documents and master lists as directed.

    Provides An Experience That Exceeds Residents’ And Guests’ Expectations

    • Analyses and responds to guest feedback to ensure that guest satisfaction is exceeded. Committed to continuously improve the quality of products, services and performance of team members.
    • Resolves guest complaints in a sensitive, timely and appropriate manner in order to maintain the highest level of guest satisfaction and quality.
    • Gathers guests’ feedback through daily interactions with guests and shares this feedback whenever relevant in a timely manner.
    • Responsible for enhancing the product and services that is presented to the guest.
    • Recommends and proposes changes to the product and its services based on market research and current trends.
    • Supports the DOHK in leading the Housekeeping team with a Heartist® approach.

    Management And Leadership Of The Housekeeping Team

    • Plans for future needs and conducts recruitment in line with company guidelines.
    • Conducts training needs analysis for housekeeping colleague and ensures training programs are designed and implemented to meet these needs.
    • Conducts probation and annual appraisals in line with hotel guidelines.
    • Develops talent for growth management performance issue.
    • Supports DOHK to Coach, counsel and discipline colleagues to enhance performance.
    • Establishes a productive work schedule that is in line with local labour laws.
    • Supports the Housekeeping Team to be consistent in service, use a collaborative, enabling leadership style and have regular team meetings.
    • Drives constant service and system improvement.
    • Executes effective and consistent one on one with direct reports with mentorship and development in mind.
    • Ensures that colleagues are aware of all Fire and Evacuation procedures as well as health and safety requirements.
    • Ensures effective work processes in the department.

    Involvement As A Member Of The Hotel Leadership Team

    • Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
    • Follows sustainable procedures and practices that actively support Accor’s Corporate Social Responsibility program.
    • Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.
    • Well-groomed and dressed following the property and company guidelines.
    • Develops own knowledge and skills to grow as a business partner and leader.
    • Ensures colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.
    • Analyses and responds to guest talent satisfaction information; gives a positive commitment to continuous improvement of product and performance.
    • Performs any other duties and responsibilities that may be assigned.

    Qualifications

    Profile

    Knowledge and Experience

    • Diploma or Degree preferably in hospitality or related field.
    • Minimum 7 years in industry experience with minimum 5 years in middle management positions.
    • Experience in luxury hotel/resort.

    Competencies

    • Oral and written fluency in English. Ability to converse in other languages is an advantage.
    • Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.
    • Exercises sensitivity and discretion when dealing with guests and colleagues issues and constantly improve the guest service experience.
    • Confidently able to resolve problems and make decisions.
    • Adaptable to multicultural guest needs, works with diverse cultures.
    • Leadership skills developed – collaborative, enabling, and entrepreneurial.
    • Career focused, wanting to grow and develop, self-driven.
    • Sense of urgency and able to set priorities.

    Additional Information

    Benefits of Joining Raffles Hotel Singapore

    • 5-day Work Week.
    • Duty Meals are provided.
    • Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
    • Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
    • Medical and Wellness Benefit.
    • Comprehensive Insurance Coverage.
    • Local/Overseas Career Development & Growth Opportunities.
    • Holistic Learning and Development Opportunities.

      Apply Now  

    FACILITIES MANAGEMENT EXECUTIVE

    31-Dec-2024
    METRO GLOBAL CLEANING SOLUTIONS PTE. LTD. | 46891 - Kampong Ubi, Central Region

    METRO GLOBAL CLEANING SOLUTIONS PTE. LTD.


    Job Description

    a. Keep facilities and common areas clean and maintained.

    b. Vacuum, sweep, and mop floors.

    c. Clean up guest room.

    d. Clean up spills with appropriate equipment.

    e. Notify managers of necessary repairs.

    f. Collect and dispose of trash.

    g. Assist guests when necessary.

    h. Keep linen room stocked.

    i. Properly clean upholstered furniture.

    j. To maintain effective communication within the Housekeeping Department.

    k. To take on any other task or assignment that may from time to time be given or directed by Assistant Executive Housekeeper / Executive Housekeeper

    l. Training Management.

      Apply Now  

    Housekeeping Manager

    31-Dec-2024
    Orchard Hotel Singapore | 46875 - Orchard, Central Region

    Orchard Hotel Singapore


    Job Description

    Housekeeping Manager

    The the incumbent will be responsible to:

    • Oversee all housekeeping and laundry operations. 
    • Establish and implement effective administrative and operational systems for the department to maintain a well-organised team of staff and ensure a clean hotel
    • Operate within departmental budgets by effectively planning and controlling capital expenditure, budget, and expenses to maintain the department’s Profit & Loss (P&L).
    • Coordinate and supervise outsourced projects and contracts.
    • Inspect guest rooms, public areas, garden, landscape and back-of-house areas.
    • Regularly inspect all fixtures, fittings, and appliances to ensure compliance with standards and take necessary action to maintain standards.
    • Evaluate Guest Satisfactions and monitor trends to drive continuous improvement.
    • Supervise staff evaluation exercise.
    • Monitor the grooming, standards and performance of all team members.
    • Oversee department’s recruitment and training needs.
    • Supervise department’s inventory and ordering processes.
    • Administer write-offs and handle new purchases.
    • Investigate complaints and take corrective action.
    • Competent in property management systems.
    • Any other duties as assigned.

     

    Requirements:

    • Diploma In Hotel Management or equivalent
    • Minimum 5 years of experience in a similar capacity in a hotel or in a similar managerial role.
    • Possess strong training, leadership and people management skills.

      Apply Now  

    Housekeeper/Cleaner Sembawang Hotel

    31-Dec-2024
    H Plus Solutions Pte Ltd | 46874 - Sembawang, North Region

    H Plus Solutions Pte Ltd


    Job Description

    FULL-TIME Hotel Housekeeping/ Cleaners needed, at North Side (Sembawang/Yishun/Admiralty/Canberra)

    Job Details:

    • Workdays per week: 6 days / 5.5 days / 5 days per week
    • Working hours: 8am to 5pm
    • Choose between working on Saturday or Sunday (for 6 days or 5.5 days)
    • Convenient public transportation
    • Positive work environment
    • Climbing of stairs is required; max 3 stories
    • Walking is required from one building to another

    Job Scope:

    1. Maintain high standard of cleanliness in guestrooms
    2. Clean and sanitize guestrooms
    3. Clean and replenish amenities in restrooms
    4. Dispose any trash in guestrooms and restrooms
    5. Notify the Supervisor/Manager on any damages, deficits and disturbances
    6. Monitor and report when low on cleaning supplies
    7. Adhere strictly to rules regarding health, safety and security regulations

    Experience not needed. Training will be provided.

    Drop a whatsapp text 9.3.9.5.3.4.3.1 to apply

      Apply Now  

    Housekeeper

    30-Dec-2024
    EG HOUSE MANAGEMENT CORPORATION | 46810 - Bonifacio Global City, Taguig City, Metro Manila

    EG HOUSE MANAGEMENT CORPORATION


    Job Description

    • DETAIL ORIENTED INDIVIDUAL WITH STRONG WORK ETHIC (NEED 1 night time / 2 daytime Housekeeper)
    • Perform routine cleaning tasks including dusting, vacuuming, scrubbing, and sanitizing rooms and hallways.
    • Change linens, launder clothes, and maintain a clean, orderly, and aesthetically pleasing environment.
    • Collaborate with other housekeeping staff following House Management Corporation protocols to uphold top-notch standards in hospitality.
    • Handle special requests and provide excellent guest service, embracing Hospitality & Tourism industry's commitment to customer satisfaction.

    Requirements

    • Educational Qualifications: No formal education required.
    • Experience Level: Candidates with 1-3 years of experience in housekeeping or related field preferred.
    • Skills and Competencies: Must be DETAIL ORIENTED with strong work ethic and skilled at organizing, cleaning, and maintaining a household's appearance. Should know how to operate cleaning equipment.
    • Responsibilities and Duties: Include cleaning, doing laundry, ironing, meal preparation, and running errands. Ensuring all rooms are cared for according to standards.
    • Working Conditions: Work within the employer's private residence; must be flexible with hours.
    • Qualities and Traits: Looking for someone trustworthy, punctual, and with a strong work ethic. Attention to detail is critical.

     

    ***PREFERENCE WILL BE GIVEN TO THOSE LIVING CLOSE TO BGC***

      Apply Now  

    Assistant Housekeeper

    28-Dec-2024
    Royal Plaza On Scotts | 46747 - Central Region

    Royal Plaza On Scotts


    Job Description

    Job Summary:
    • Oversee and direct day-to-day housekeeping operations in designated areas.
    • Ensure the hotel is clean, comfortable, safe, and well-maintained for guests.
    • Coordinate with relevant departments to maintain high service standards and guest satisfaction.
    Key Responsibilities (but not limited to):
    • Manage daily work assignments for supervisory and non-supervisory staff.
    • Identify training needs and implement departmental training programs.
    • Establish and maintain effective employee relations.
    • Assist with personnel matters such as interviewing, evaluating, and counseling.
    • Ensure good communication and teamwork between departments.
    • Inspect guestrooms, suites, public areas, and F&B outlets for cleanliness and upkeep.
    • Act as Assistant Executive Housekeeper in their absence.
    • Handle guest requests and ensure compliance with company policies.
    • Plan and coordinate spring cleaning, maintenance requisitions, and staff rosters.
    • Monitor inventory of housekeeping supplies and provide accurate reports.
    • Ensure housekeeping staff maintain high standards in dress, hygiene, and conduct.
    • Implement and monitor security, lost and found, and emergency procedures.
    • Support hotel mission and goals through effective teamwork.
    Qualifications:
    • Minimum O levels or diploma from a recognized hotel institution.
    • At least 2 years’ experience in a housekeeping supervisory role.
    • Self-driven, proactive individual with a positive attitude.
    • Team player with strong communication skills and a pleasant personality.
    • Flexible, adaptable, and able to handle change effectively.
    Skills:
    • Strong leadership and organizational skills.
    • Detail-oriented with a focus on maintaining high standards.
    • Excellent problem-solving and decision-making abilities.
    • People-oriented with a commitment to providing excellent guest service.
    • Management trainee program is available for those without experience

    Applicable for non-work pass holder

      Apply Now  

    Housekeeping Manager (Hospitality)

    28-Dec-2024
    Laguna Hotel Holdings Pte Ltd | 46746 - East Region

    Laguna Hotel Holdings Pte Ltd


    Job Description

    JOB DESCRIPTION

    Reporting to the Executive Housekeeper & Assistant Executive Housekeeper, the incumbent will be responsible to but not limited to the following, create and promote an atmosphere that ensures guests' satisfaction, a feel of home away from home. This position requires strong attention to detail, leadership skills, and ensures quality assurance standards are met at all times.

    • Overall smooth operations of the Hotel housekeeping operations.
    • Familiar Current with the latest housekeeping and laundry technology.
    • Build and maintain rapport with guests, business associates, community partners including government agencies for organisational success.
    • Coach and develop team members to achieve corporate brand guidelines, service standards, and procedures.
    • In the absence of the Executive Housekeeper, the Assistant Executive Housekeeper will operate the Housekeeping Department and all other areas of responsibility.

    JOB REQUIREMENTS

    • Preferably a Bachelor's degree in Hotel Management or relevant discipline.
    • Minimum of 5 years in a supervisory Housekeeping role in a similar capacity, preferably in a 5-star class environment.
    • Knowledgeable in Housekeeping operation and cleaning methods.
    • Have excellent English communication skills both in written and spoken.
    • Detail-oriented and possess a pleasant personality with excellent communication and interpersonal skills.

      Apply Now  

    Assistant Housekeeper (Village Hotel Sentosa)

    27-Dec-2024
    Far East Organization | 46697 - Singapore

    Far East Organization


    Job Description

    Responsibilities

    • Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines
    • Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained
    • Take charge of assigned areas and ensure housekeeping services are in line with the established standards
    • Conduct random checks on service areas
    • Ensure trolleys are replenished and properly parked at designated areas
    • Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties)
    • Ensure work orders and requests are carried out promptly and efficiently
    • Investigate and follow up on feedback regarding housekeeping services

    Requirements

    • O-Level or equivalent
    • At least 2 years of supervisory experience in Hotel Housekeeping
    • Proactive, meticulous and able to perform strenuous activities and handle heavy load

      Apply Now  

    Assistant Housekeeper (Village Hotel Sentosa)

    26-Dec-2024
    Far East Organization | 46669 - Sentosa, Central Region

    Far East Organization


    Job Description

    Company description:

    Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

    Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).



    Job description:

    Responsibilities
    • Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines
    • Inspect assigned areas regularly to ensure furnishing, facilities and equipment are cleaned and maintained
    • Take charge of assigned areas and ensure housekeeping services are in line with the established standards
    • Conduct random checks on service areas
    • Ensure trolleys are replenished and properly parked at designated areas
    • Perform Room Attendant assignments (i.e.. completion of rooms cleaning and allocation of extra duties)
    • Ensure work orders and requests are carried out promptly and efficiently
    • Investigate and follow up on feedback regarding housekeeping services
    Requirements
    • O-Level or equivalent
    • At least 2 years of supervisory experience in Hotel Housekeeping
    • Proactive, meticulous and able to perform strenuous activities and handle heavy load

      Apply Now  

    Operation Assistant Manager - Housekeeping

    25-Dec-2024
    Infinix Hospitality Management Pte. Ltd. | 46608 - Singapore

    Infinix Hospitality Management Pte. Ltd.


    Job Description

    Responsibilities:

    1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

    2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

    3. Ensure all daily and periodic cleaning works are carried out as per schedule

    4. Attend to complaints and ensure customers' satisfaction

    5. Check on staff punctuality and discipline

    6. Any other duties assigned by Superiors and Clients

    Requirements:

    1. Able to work midnight shift

    2. Able to work OT including weekends and public holidays.

    3. Able to work in islandwide locations, and able to go to multiple locations daily.

    4. Excellent customer service skills and able to interact well with clients

    5. At least 1 year’s experience in similar role in hotel sector

      Apply Now  

    OPERATION MANAGER - HOUSEKEEPING

    25-Dec-2024
    Infinix Hospitality Management Pte. Ltd. | 46609 - Singapore

    Infinix Hospitality Management Pte. Ltd.


    Job Description

    Job Description & Requirements

    Responsibilities:

    1. To Oversee daily operation and activity for Hotel department

    2. Liase with director on planning and execution of tasks/projects

    3. Liase with HR Department for manpowper planning and if required conduct interview.

    4. Assist HR & Director to develop and improve KPI’s

    5. Act as a communication conduct between management and staff.

    6. Resolve conflicts and mediate disputes between employees.

    7. Attend to complaints and ensure customers' satisfaction

    8. Any other duties assigned by directors

    Requirements:

    1. Able to work in islandwide locations, and able to go to multiple locations daily.

    2. Able to work OT including weekends and public holidays.

    3. Atleast 2-3 years’s of relevant experience

    4. Excellent interpersonal skills

      Apply Now  

    Executive Housekeeper

    24-Dec-2024
    Hilton Hotel | 46499 - Clark Freeport Zone, Pampanga

    Hilton Hotel


    Job Description

    Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.

    And we strongly believe that our Team Members are more than just “employees”.

    Thrive at Hilton embraces our diversity and provides a way of living, helping our Team Members build a strong foundation for health and well-being, seeking lifelong learning and mindful leadership, dreaming and connecting with a Purpose, and creating the most optimal work experience for them as individuals.

    Go Hilton, our leisure travel discount program is designed exclusively to ensure that our Team Members get to experience the same Hilton Hospitality when they are traveling at a discounted rate. Eligible Team Members and their authorized family and friends can take advantage of special room rates and other perks.

    Join us now and enjoy the Hilton experience for yourself.
     

    The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation. 

    What will I be doing? 

    As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards: 

    • Institute department SOPs and P&P. 

    • Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas. 

    • Extend courteous service to guests.  

    • Establish training programs, methods and procedures for team members’ development. 

    • Oversee departmental training programs and revise relevant manuals as necessary. 

    • Work our balanced working schedules for team members and maintain close payroll control to meet budget. 

    • Evaluate the performance of assigned team members from time to time. 

    • Listen to team members’ problems and assist / help to solve them. 

    • Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept. 

    • Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained. 

    • Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc. 

    • Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc. 

    • Conduct regular Housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings. 

    • Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management’s decisions. 

    • Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times. 

    • Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly. 

    • Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation. 

    • Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel’s budget. 

    • Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment. 

    • Adhere to the hotel’s security and emergency policies and procedures. 

    • Perform any duties assigned by the Management team deemed necessary. 

    • The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

    What are we looking for? 

    An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

    • Minimum 2 years of experience in the same capacity as Executive Housekeeper 

    • Responsive and customer-focused. Guest-oriented and able to confidently build and exceed service standards. 

    • Able to drive excellence as well as routine work. 

    • Communicate effectively and clearly. Fluency in spoken English is an advantage, with good written skills. 

    • Able to adapt work style and ethics appropriately. 

    • Positively listen to others and consider their concerns. Strong interpersonal skills and attention to detail. 

    • Possess strong training, leadership, and people management skills. 

    • Good knowledge of all housekeeping areas, i.e. guest floors, public areas, and laundry operation basics.

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

      Apply Now  

    Sembawang Hotel Cleaner/ Housekeeper

    24-Dec-2024
    H Plus Solutions Pte Ltd | 46587 - Sembawang, North Region

    H Plus Solutions Pte Ltd


    Job Description

    About the role

    We are seeking a dedicated and meticulous Cleaner/Housekeeper to join our team at the Sembawang Hotel in the Sembawang North Region. As a Cleaner/Housekeeper, you will be responsible for ensuring the highest standards of cleanliness and hygiene throughout the hotel. This is a full-time position that offers a competitive salary and a range of great benefits.

    What you'll be doing

    • Thoroughly clean and maintain guest rooms, including making beds, changing linens, and restocking amenities
    • Clean and sanitize bathrooms, mirrors, and other surfaces to ensure a spotless appearance
    • Vacuum, sweep, and mop floors in guest rooms, hallways, and public areas
    • Dust and polish furniture, fixtures, and fittings to maintain a high level of presentability
    • Respond promptly to guest requests and ensure their satisfaction with the cleanliness of their room
    • Maintain strict adherence to health and safety protocols and hotel policies
    • Collaborate with the wider housekeeping team to ensure the efficient operation of the department

    What we're looking for

    • Previous experience working in a hotel, or similar hospitality setting as a Cleaner/Housekeeper
    • No experience welcome; training will be provided
    • Excellent attention to detail and the ability to maintain high standards of cleanliness and hygiene
    • Customer-service oriented attitude
    • Ability to work efficiently and independently, as well as collaboratively as part of a team
    • Physically fit and able to stand for extended periods, as climbing of 3 stories with staircase and walking from one building to another is required
    • Fluency in English and any other relevant languages is preferred

    What we offer

    At H Plus Solutions Pte Ltd, we are committed to providing a supportive and rewarding work environment for our employees.

     

      Apply Now  

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