The best place to find hotel jobs in South East Asia!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for the proper, efficient and profitable functioning of the Hotel.
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 4 years of experience in hospitality and Opera knowledge

WORLDWIDE HOTELS PTE. LTD.

Job Description

Hotel Miramar (Singapore) Ltd

Job Description

Orchid Hotel Pte Ltd

Job Description

Job Description

• To assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.
• To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
• Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the management.
• To welcome and bid farewell to all VIP guests.
• To develop and maintain close business contacts with house guests and provide personalized service whenever possible.
• To handle complaints or incidents/accidents occurring in the hotel when necessary.
• Record all complaints into log book for management and all departments' attention or follow up.
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and coordinate with respective departments and contacts.
• Be familiar with and ensure that all preparations for VIP and group arrivals and departures are well organized.

Job Requirements

• Minimum 2 years of relevant experience
• Excellent communication and interpersonal skills
• Proactive team player
• Positive working attitude
• Strong analytical problem solving skills

We regret that only shortlisted candidates will be notified.

Sheraton Towers Singapore Hotel

Job Description

Hotel Mandarine Regency

Job Description

Major responsibilities

• Greet and guide guests promptly to their rooms
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunications, Reservations and Room Service colleagues
• Handle guests incoming and outgoing correspondence, (IM, messages, mail, etc.)
• Communicate clearly with the Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Provide assistance to guests in the lobby
• Allocate guest rooms according to preference (king or twin bed, specific views, etc.)
• Co-ordinate and facilitate group check in process with Manager (room keys, registrations cards, room allocations according to preferences)
• Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
• Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
• Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
• Provide concierge services, including making reservations and offering local recommendations.
• Communicate effectively with Japanese-speaking guests to understand and address their needs.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions.
• Perform any other reasonable duties as required by the supervisor

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Presence of Japanese-speaking guests. Proficiency in Japanese is essential.
• Previous experience in a front office or concierge role is preferred.
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

Ascott International Management Pte Ltd.

Job Description

Mandarin Oriental, Singapore

Job Description

We are seeking a motivated and customer-focused individual to join our Front Office and Concierge team. Required to communicate in Arabic with our Arabic-speaking guests.

Roles & Responsibilities

The Guest Services Executive will meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Reports to the Reception Manager and receives coaching, guidance and other duties from the Front Office Manager.

Major responsibilities

• Greet and guide guests promptly to their rooms
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Handle cashier duties in accordance to Front Office Policy & Procedures and MOHG Controller’s Policy & Procedures.
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telecommunications, Reservations and Room Service colleagues
• Handle guests incoming and outgoing correspondence, (IM, messages, mail, etc.)
• Communicate clearly with the Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Provide assistance to guests in the lobby
• Allocate guest rooms according to preference (king or twin bed, specific views, etc.)
• Co-ordinate and facilitate group check in process with Manager (room keys, registrations cards, room allocations according to preferences)
• Possess a strong understanding rooms configuration and features (rooms aspect, bedding configuration)
• Co-ordinate and facilitate Airline layovers groups arriving and departing from the hotel (room allocation, room type preference, etc)
• Provide professional services and executive support to Guest Services Executive (Club and Concierge), Reservation and Business centre department after operating hours
• Provide concierge services, including making reservations and offering local recommendations.
• Communicate effectively with Arabic-speaking guests to understand and address their needs.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions.
• Perform any other reasonable duties as required by the supervisor

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.
• Good communication and interpersonal skills
• Presence of Arabic-speaking guests. Proficiency in Arabic is essential.
• Previous experience in a front office or concierge role is preferred.
• Enjoys interacting with guests and working in a fast paced environment
• Candidate must be able to work rotationary shifts, weekends and holidays

Sheraton Towers Singapore Hotel

Job Description

Royal Plaza On Scotts

Job Description

PLENITUDE IPOH SDN. BHD.

Job Description

JOB DESCRIPTION

The Guest Service Supervisor is responsible for overseeing the work of front desk staff, ensuring that they provide exceptional customer service to guests. They are responsible for managing reservations, checking guests in and out of the hotel, and handling any issues or complaints that arise.

• Lead and supervise front office staff, including guest service agents. 
• Oversee the check-in and check-out process, ensuring accuracy and efficiency.
• Handle guest inquiries, concerns, and special requests promptly.
• Resolve guest issues and complaints to ensure guest satisfaction.
• Maintain accurate records of guest interactions, transactions, and requests.
• Effectively communicate with other departments to ensure seamless operations.
• Conduct regular inspections of guest rooms and public areas to ensure cleanliness and adherence to standards.
• Train new staff members on front office procedures and standards.
• Performs other duties as assigned, requested, or deemed necessary by management.

REQUIREMENTS

• Minimum of 1 year of experience in guest service supervisor role.
• Strong leadership and interpersonal skills.
• Excellent communication and problem-solving abilities.
• Proficiency in FO software and Microsoft Office / Excel.
• Attention to detail and organizational skills.

Putrajaya Marriott Hotel

Job Description

Langham Hotels International Ltd

Job Description

About Langham Hospitality Group

Langham Hotels International Ltd

Job Description

About Langham Hospitality Group

AUSTIN LEISURE SDN. BHD.

Job Description

Description

1. Assist the Department Duty Manager in all matters pertaining to the Front Office.

2. Supervise the operational aspects of the department particularly in the areas of telephones services, check-in / out, procedures cashiering, room allocation and room status.

3. Plan and implement the Front Office shift rotation and duty roster, taking into consideration all weekends, peak seasons, public holiday and special functions which may affect room occupancy and guest traffic.

4. Monitor the performance of the Front Office operation staff and where necessary conduct briefings / workshop to help them improve their job skills.

5. Achieve targeted revenues while keeping within approved expenses to maximise departmental profitability.

6. Be fully aware of all going-on’s around the club and to prepare the Front Office with the adequate knowledge and manpower to effectively cater to the event.

7. Communicate to all department / offices concerned, any information related to the expected arrival / departure, special request / requirements, visit of VIPs, dignitaries / officials , royalty and business associates.

8. Be fully acquainted with royalty/dignitary protocol in order to prepare the Front Office when occasion warrant it.

9. Conduct regular inspection of the reception, lobby and back-office areas and make the necessary recommendations for improvement to Management.

10. Implement and enforce all policies set-out by the department and club to ensure a consistently high standard of work quality.

11. Effectively handle guest’s complaints resulting in both the satisfaction of the customer as well as the protection of the club’s interest.

12. Perform room in inspection prior to arrival and check-in of group bookings, VIPs and special packages in conjunction with the Housekeeping Department to ensure room conditions and amenities ore in order.

13. Oversee to the onward arrangement for accommodation and transportation of overflowed guests in cases of over-booking or full occupancy.

14. Ensure that lost and found time lodged with Front Office immediate action must be taken or forward to the relevant parties further investigation, where applicable.

15. All official lost and file reports and items must be forwarded to Personnel & Administration Dept in accordance to the established procedure

16. Prepare and submit departmental reports on a daily, weekly and monthly basis as required by the Department Manager.

17. Any other duties as may be delegated from time to time.

AUSTIN HEIGHTS GROUP OF COMPANIES - We are a integrated group of companies whose businesses include property development, education and hospitality. In line with our aggression expansion, we invite highly motivated and qualified individuals to assume the following position.
AUSTIN HEIGHTS GROUP OF COMPANIES:-
Austin Heights Sdn Bhd
Austin Heights Golf and Resort Hotel
Austin Leisure Sdn Bhd (Austin Heights Water & Adventure Park)
Austin Park Hotel
Austin International Convention Centre

AUSTIN LEISURE SDN. BHD.

Job Description

Description

1) Assist hotel guest in check in and check out issue
2) Hotel Front office assist

AUSTIN HEIGHTS GROUP OF COMPANIES - We are a integrated group of companies whose businesses include property development, education and hospitality. In line with our aggression expansion, we invite highly motivated and qualified individuals to assume the following position.
AUSTIN HEIGHTS GROUP OF COMPANIES:-
Austin Heights Sdn Bhd
Austin Heights Golf and Resort Hotel
Austin Leisure Sdn Bhd (Austin Heights Water & Adventure Park)
Austin Park Hotel
Austin International Convention Centre

Agensi Pekerjaan

Job Description

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• No experience required for this role
• Work visa can be provided for this role
• Expected start date for role: 01 November 2024
• Expected salary: RM9,000 - RM14,520 per month

Rocana Hotel

Job Description

Description

1. To assign rooms according to guest requirements.
2. To check daily guest arrival and departure list.
3. To update room status hourly as per the Housekeeping report.
4. To receive and assist VIP guest in their registration upon check in.
5. To greet waiting guests during check-in and check-out and offer assistance to avoid any delays.
6. To arrange guest amenities to be delivered to VIP guests.
7. To ensure that all group master folios are checked daily for their accuracy.
8. To ensure attendance at work is per the duty roster and be punctual for arrival at the work station at least 5 minutes early.
9. To attend to all on the job training sessions.
10. To report any irregularities to the FOS / FOE immediately.
11. To prepare the daily reports accordingly as per the overnight shift requirements and coordinate with other department where required.
12. To attend to guest complaints and solve them amicably.
13. To be able to handle guest’s inquiries effectively.
14. To be fully conversant with the department policies and procedures and operating standards.
15. To be very familiar with the various types of rooms, their locations and the respective rates.
16. To carry out other related duties as assigned by the FOE / FOS.

Established in June 2012, Rocana Hotel is a new business hotel with 87 rooms in the setting of inviting atmosphere. This hotel is situated in the heart of Kuantan town. Guests are able to reach the Sultan Ahmad Shah International Convention Centre (SASICC), local shopping malls and restaurants within walking distance, making our hotel one of the most strategically located hotel in town. This hotel is designed in a modern contemporary style that is tailored to the business travellers’ needs. Rocana Hotel offers a complete standard business services, from the hotel rooms to the function rooms’ facilities.
Our hotel official website is www.rocanahotel.com.

Brits Hotel Legian

Job Description

1.      Front Desk Agent

With minimum qualifications :

-Min 1 year experience on the same field

-Has good communication skills

-Be able to Speak English

- Highly motivated

- Be able to work in team

• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 13 September 2024

Maayo Leisure Group

Job Description

Job Summary:

The Front Office Supervisor is responsible for overseeing the daily operations of the front desk, ensuring exceptional guest experiences, and leading a team of front desk agents. This role involves managing guest check-ins and check-outs, addressing guest inquiries and concerns, and ensuring smooth communication between departments.

Key Responsibilities:

Guest Service:

• Greet and check in guests with a warm and professional demeanor.
• Handle guest requests, complaints, and inquiries promptly and effectively.
• Ensure all guests receive personalized and exceptional service.

Team Management:

• Supervise, train, and mentor front desk staff.
• Schedule shifts and manage daily staffing requirements.
• Conduct performance reviews and provide constructive feedback.

Operational Duties:

• Oversee daily front desk operations, including check-ins, check-outs, and reservations.
• Ensure the front desk area is clean, organized, and well-maintained.
• Handle billing and payment processes accurately and efficiently.

Communication:

• Maintain clear and effective communication with other departments (e.g., housekeeping, maintenance) to address guest needs and concerns.
• Facilitate smooth handovers between shifts and ensure all relevant information is communicated.

Administrative Tasks:

• Prepare and review daily reports, including occupancy and revenue statistics.
• Assist with inventory management and ordering of front desk supplies.
• Handle administrative tasks such as filing and record-keeping.

Problem Solving:

• Resolve guest issues and complaints with empathy and professionalism.
• Make quick decisions to address unexpected situations or emergencies.

Qualifications:

• Education: Degree in Hospitality Management or related field preferred.
• Experience: Minimum of 2-3 years of experience in a front desk, with at least 1 year in a supervisory position.

Skills:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in front office software and systems.
• Ability to handle stressful situations and resolve conflicts effectively.
• Attention to detail and organizational skills.

BAYOU LAGOON PARK RESORT SDN. BHD.

Job Description

Description

Report for work punctually in a proper and neat attire complete with name tag.

Read log book and initial at the beginning of every shift.

Attend daily briefing before start of shift.

Perform reception functions.

Assist guest in opening/handling of safe boxes.

Perform cashiers functions.

Attend to all guest enquires, request and complaints.

Perform reservation functions as and when required.

Maintain cleanliness of the work area

Handling of Foreign Exchange.

Ensure all shift closing are balance.

To report to superiors of all guest complaints.

Maintain safety/security and confidentiality at all times.

Maximize revenue through up-selling and suggestive selling.

Generate reports as and when required.

Attend monthly meetings as and when required.

Perform other duties as and when required

VISION
To Be Leading & Most Sought-after Hotel In The Region From Both Hotel Guests And Employees.

Four Seasons Hotel Singapore

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A luxury hotel in Singapore that escapes into a quiet garden enclave in the heart of the city – steps from Orchard Road shops and entertainment, and just minutes from the financial district. Enter a world that is intimate and exclusive, yet complete in every way, with award-winning dining and 24-hour fitness center. A warm, residential ambience showcases over 1,500 Asian art pieces, and thoughtful Four Seasons care elevates every moment.
 

About the role

Guest Relations Manager, Front Office 

The Guest Relations Manager is a key member of the Rooms Management Team, overseeing the hotel lobby and ensuring a pleasant arrival/departure experience. As the first and last impression of the hotel, this high-profile role carries significant responsibility. 

What you will do:  

As the Guest Relations Manager, you will oversee and mentor a dedicated team, ensuring seamless operations and exceptional guest experiences. You will manage guest arrivals, departures, and billing requirements, swiftly resolving any discrepancies efficiently by ensuring seamless communication between department managers. 

Exceptional customer service is at the heart of this role. You will professionally handle guest interactions, accurately assess and respond to guest needs, provide personal recommendations, and ensure maximum guest satisfaction while adhering to all Four Seasons policies.

Your ability to act swiftly in matters related to guest and employee safety, security, and satisfaction is key, in the absence of senior managers. Financial management is vital, as you will ensure adherence to financial and credit procedures, address credit issues, and verify cash transactions for accuracy. 

What you bring:

• Diploma in Hospitality Business or its equivalent
• Two (2) years of relevant experience within Four Seasons  (or a top luxury group) is considered an asset
• Good organisational skills, ability to prioritize workload and handle pressure
• Excellent interpersonal skills, and problem-solving abilities with a high level of professionalism 
• Ability to communicate (verbal and written) in English. Preferably equipped to communicate with a second language. 
• Proficiency in Opera is required  

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities
• Unique strong culture
• Best-in-industry training
• Complimentary stays at Four Seasons properties (based on availability), with discounted meals
• Paid holidays/vacation
• Dental and medical/life insurance
• Employee service awards/Birthday Gift
• Annual employee party/social and sporting events
• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including occasional overnight shifts, weekends, and public holidays.

Astoria Hotels and Resorts

Job Description

Job Description

• Responsible for effective performance of the functions of all front office sections
• Ensures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair.
• Attends to guests problems, request, inquiries, approves guestrooms amenities
• Prepares daily, weekly, monthly occupancy forecasts evaluated against actual occupancy vacancies noted and taken to account for succeeding forecast.
• Attends department heads meeting, sales, and operations meeting.
• Manages training and performance evaluation of the front office staff
• Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued.
• Act as Manager-on-duty (MOD) in the absence of Hotel Manager.
• Performs other duties as may be assigned.

Minimum Qualifications

• Graduate of any Four (4) year Bachelor’s Degree Preferably Hotel and Restaurant Management (HRM) and Tourism Management.
• Minimum of 5 years in the capacity of Front Office Manager
• Knowledgeable on handling operations, Customer Service Management and Performance Evaluation Management.
• Excellent Communications Skills
• Can start immediately
• Willing to be assigned to any Astoria Properties

Motto by Hilton Hong Kong SoHo

Job Description

Company Overview

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel scheduled to open in 4th quarter of 2024. It locates in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.

We invite applications for the following positions:

Job Highlights:

• 5-day work week or 8 rest days per month, depending on the job position
• Public Holiday
• Birthday Leave
• Discretionary Bonus

Front Office

• Guest Service Supervisor 

Fringe Benefit:

• 5-day Work Week or 8 rest days per month, depending on the job position
• Meal allowance
• 14-18 days Annual Leave
• Birthday Leave
• Medical Benefits (Outpatient and Hospitalization)
• Discretionary Bonus

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

Motto by Hilton Hong Kong SoHo

Job Description

Company Overview

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel scheduled to open in 4th quarter of 2024. It locates in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.

We invite applications for the following positions:

Job Highlights:

• 5-day work week or 8 rest days per month, depending on the job position
• Public Holiday
• Birthday Leave
• Discretionary Bonus

Front Office

• Guest Service Manager

Fringe Benefit:

• 5-day Work Week or 8 rest days per month, depending on the job position
• Meal allowance
• 14-18 days Annual Leave
• Birthday Leave
• Medical Benefits (Outpatient and Hospitalization)
• Discretionary Bonus

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

TST Holdings Corp.

Job Description

Job Purpose:

He/She handles may not be the same, from company to company, their team is typically responsible for answering phones and directing callers to the correct parties, answering general email, correspondence, checking and distributing mail, collecting mail to be sent out as well as placing and picking up food orders.

Responsibilities:

1. Sales Culture
   • Sells and positions the resort as the number one resort in Central Luzon in all types of guests and events, supports yielding initiatives set by the management.
   • Aggressively solicits and sells business for all kinds of markets.
2. Customer Service
   • Ensures that we deliver what is best interests of the guest.
   • Ensures collaboration and coordination with Operations, as well as other key departments, in cases of special requests from the guest/s.
3. Expense Management
   • Ensures and manages expenses of his/her department will not exceed on their monthly budget.
   • Ensure that no complains from the guest and will encounter recovery.
4. Financial Success
   • Upselling of rooms
   • Exceeded their monthly targets
5. Oversee the Front Office Operations.
6. Make sure that we delivers satisfaction services to our guests especially during check in and check out.
7. Ensure that the team inputted the correct charges of the guest/s.
8. Prepares the daily VIP arrivals and assists them during check in.
9. Assist the Rooms Division Manager in implementing the Front Office Policies and Procedures.
10. Reviews and approves room move and room rate changes.
11. Handles guest complaints and follows them up to reduce future complains.
12. Assists the Rooms Division Manager in compiling information for reports.
13. Monitors guest services.
14. Prepares the weekly schedule of the Front Office Staff.
15. Implements recycle, re-use and reduce to minimize wastage of stationaries, envelopes, folders and other office supplies.
16. Coordination meeting with respective department.
17. Do the team's daily morning briefing.
18. Ensure that we provide the guest with a very satisfaction rate.

Requirements:

1. Male or Female
2. Four years College Graduate in Bachelor of Science in Tourism or HRM.
3. 4-5 years of experience in hotels or resorts.
4. Patience and knows how handle customer complaint/s
5. Strong leadership skills
6. Excellent written and verbal communication skills.
7. Strong and moral ethical code
8. Can work under pressure
9. Flexible and willing to extend working hours.

MOLEK GARDEN HOTEL SDN. BHD.

Job Description

Job Description:

• Welcoming and assisting guests in a friendly and professional manner.
• Handling check-in, check-out, and room reservations.
• Handling basic inquiries and sorting mail.
• Copying, scanning, and filing documents.
• Be ready to perform any suitable tasks from time to time.
• A responsible and positive attitude to the jobs.

Job Qualifications

• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.
• Working knowledge of printers, copiers, scanners, and fax machines.
• Excellent interpersonal and communication skills.

# Provide Hostel / Accommodation

• Flexible hours available
• No experience required for this role
• Working rights required for this role
• Expected start date for role: 01 October 2024
• Expected salary: RM1,600 - RM1,800 per month

MCI Career Services Pte Ltd

Job Description

• 5 days per week, 8-9 hours per day
• Morning, Noon, Night (Rotating)
• Basic salary up to $3000 - $4000
• Competitive salary package, Medical benefit
• Location: North/ Central area, 4-5 stars Hotel setting

Responsibilities

• Provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests', VIPs arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when necessary
• Responsible for for staff training, onboarding, manpower
• Requisite and keep stock of promotional materials for daily operations
• Maintain cash float amount in accordance with expected occupancy.
• Authorize rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Requirement

• 3-5 years experience in hotel receptionist experience and relevant duties
• Customer oriented and passionate in hotel industry

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. 

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. 

**We regret to inform that only shortlisted candidates would be notified.

Then Chu Hong
Registration Number: R23112441

MCI Career Services Pte Ltd
EA Licence No: 06C2859 

67 Pall Mall Singapore Ltd.

Job Description

Job Summary 

The Assistant Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing guest services and addressing any concerns or issues. This role involves assisting with the front of house operations, enhancing guest satisfaction, and maintaining a positive reputation for the club.

Key Areas of Responsibility 

• Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.
• Analyzing customer feedback and providing strategic direction to continuously improve overall rating.
• Responding to guests needs and anticipating their unstated ones.
• Make our members feel welcome.
• Implementing plans to improve member’s satisfaction.
• Assisting with member and guest’s queries/disputes.
• Provide excellent customer service skill.
• Actively listen to and resolve complaints.
• Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved.
• Guest relations managers are responsible for maintaining open lines of communication between staff and member and guests.
• Monitor guest feedback and reviews to identify areas for improvement.
• Develop and implement strategies to improve overall member and guest satisfaction.
• Respond to any questions, needs and desires of guests, and follow up with member and guests to ensure their requests have been met to their satisfaction.
• Expect and react promptly to member and guests' requirements and inquires.
• Any other job duties as assigned by the management.

The Legends Fort Canning Park Pte Ltd

Job Description

Responsibilities:

• Lead the Front Office team to deliver the highest standards of guest experience
• Actively monitor and develop standards for daily operation, providing recommendations to the Management
• Perform daily briefing, highlight of key issues, supervise room allocation, and assignment of room rates. Ensure that room allocation is to the request made during reservation
• Actively interact with guest, manage feedbacks, and customize our responses to meet and exceed the guest expectations
• Plan the roster and job allocation of the team to ensure the smooth running of the reception, bell services, business centre, and Private Lounge
• Must be able to perform all duties of the Front Office including assisting with the Reservations where necessary
• Thoroughly familiar with all hotel policies, protocols, and on-day events in the hotel to anticipate guests flow and movements within the premises
• Coordinate with the Security team to manage the arrivals, VIP parking and concierge services
• Participate in the daily HOD morning briefings, attend to BEO meetings and other briefings where required

Requirements:

• Minimum a Diploma in Hospitality or related qualifications
• At least 2 years of experience in similar position
• Familiarity with Protel and Blazar is an advantage
• Strong verbal and written communication skills
• Strong interpersonal skills
• Demonstrate proficiency in Microsoft Office and Google Suite
• Ability to organize and coordinate work efficiently and to set priorities in a demanding work environment
• Ability to work under pressure to meet deadlines
• Able to work rotating shifts, including night shift, during weekends & public holidays
• Good team player but also has the ability to work proactively and independently
• COVID-19 fully vaccinated

Far East Hospitality

Job Description

Responsibilities

·       Offer courteous and prompt service to guests, addressing complaints, requests and inquiries tactfully.

·       Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.

·       Initiate contact with guests through courtesy calls and provide assistance when needed.

·       Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.

·       Perform any other reasonable tasks as assigned.

Requirements

·       Minimum completion of PSLE or its equivalent.

·       Willing to work rotating shifts.

·       Positive attitude with an outgoing personality and good communication skills.

·       Preferred experience in the hospitality industry, along with familiarity of the Opera system.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• No experience required for this role
• Working rights required for this role
• Expected start date for role: 01 October 2024

The Funny Lion Coron

Job Description

• Assists in maintaining guest service as the driving philosophy of the hotel. 
• Personally demonstrates a commitment to guest service by responding promptly to guest needs with an interest and concern in satisfying every guest. 
• Helps to develop management talent by acting as a mentor for direct reports. 
• Uses ongoing safety training to minimize workers’ compensation claims. 
• Monitors and maintains acceptable turnover levels. 

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for the proper, efficient and profitable functioning of the Hotel.
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 4 years of experience in hospitality and Opera knowledge

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous
• Singaporeans only

CapitaLand Group

Job Description

About Us

Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real estate investment manager (REIM) with a strong Asia foothold.  As of 30 September 2023, CLI had S$133 billions of real estate assets under management, and S$90 billions of real estate funds under management (FUM) held via six listed real estate investment trusts and business trusts, and more than 30 private vehicles across Asia Pacific, Europe and USA.  Its diversified real estate asset classes cover retail, office, lodging, business parks, industrial, logistics and data centers.

Job Description

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Attend to and anticipate all residents' queries and needs
• Issue apartment access key cards
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidized rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:

At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

Only shortlisted candidates will be notified.

The Legends Fort Canning Park Pte Ltd

Job Description

Genting Malaysia Berhad

Job Description

Description

Hospitality establishment receptionists provide first point of contact and assistance to the guests of a hospitality establishment. They are also responsible for taking bookings, processing payments and giving information.

Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With over 50 years of experience and milestones, Genting Malaysia is currently expanding and transforming Resorts World Genting into the leading tourism and entertainment hub via the Genting Integrated Resort Transformation Plan. Under this plan, flagship projects include Skytropolis Indoor Theme Park, the outdoor theme park - Genting SkyWorlds - and the adjacent shopping complex - SkyAvenue, which houses some of the most prestigious lifestyle brands from around the world. The plaza also features a state-of-the-art cable car system, which connects SkyAvenue to the mid-hill Genting Highlands Premium Outlets, carrying up to 3,600 passengers per hour per way.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

M SUMMIT 191 SDN BHD

Job Description

DUTY MANAGER

A Duty Manager will be responsible for ensuring smooth running of Front Office daily operations while leading the team to maintain high standard of service and create exceptional experiences to all guest. Deals with the arrival and departure processes for all guests includes performing checkin and check-out procedures.

     Job Description

• Lead and manage all aspects of the shift and ensure all service standards are followed with friendly and engaging service
•  Ensure correct communication between Front Office and other internal departments
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
• Assist Front Office management in the training and development of the team
• Assist Front Office management in reaching key KPI index such as guest satisfaction, upselling results and guest personalization.
• Liaise with the Front Office Manager to establish, review, and monitor standards within each section of the department.
• Organize effectively and efficiently the Front Office operations according to policies and procedures

Job Requirements:

• Diploma or Degree in Hospitality Management or relevant certification in Tourism Management and customer services experience.
• 2-3 years as a front office supervisor or Assistant Manager.
• Required language: Bahasa Malaysia & English (Mandarin is added advantage)
• Malaysian Citizen only.

• Looking for candidates available to work:
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 October 2024
• Expected salary: RM2,500 - RM4,500 per month

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

HARTAMAS BORNEO SDN BHD

Job Description

Description

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

The Nexus Resort & Spa Karambunai is committed towards providing their guests the ultimate in distinctive luxury, innovative facilities and outstanding service. Together we aim to create a strong and dedicated team that is resolute and unwavering in our guest to become the premier resort in South East Asia.

HARTAMAS BORNEO SDN BHD

Job Description

Description

The Guest Relation Officer (Korean Speaking) plays a pivotal role in providing exceptional customer service and personalized assistance to Korean-speaking guests at the resort. This position involves effectively communicating with guests in Korean, addressing their inquiries, resolving issues, and ensuring a memorable and enjoyable experience throughout their stay. The Guest Relation Officer (Korean Speaking) serves as a liaison between guests and various departments within the resort, coordinating special requests and facilitating smooth interactions to exceed guest expectations.

The Nexus Resort & Spa Karambunai is committed towards providing their guests the ultimate in distinctive luxury, innovative facilities and outstanding service. Together we aim to create a strong and dedicated team that is resolute and unwavering in our guest to become the premier resort in South East Asia.

HOTEL INDIGO KUALA LUMPUR ON THE PARK

Job Description

Description

Service managers are responsible for the supervision and coordination of the provision of different professional and technical services to customers. They ensure a smooth interaction with clients and high levels of satisfaction post-service. This occupation includes the provision of policing, correctional, library, legal and fire services.

Hotel Indigo Kuala Lumpur on the Park

Nestled in the heart of Kuala Lumpur, Hotel Indigo Kuala Lumpur on the Park offers a unique blend of modern luxury and local charm. Overlooking the lush greenery of KLCC Park, our hotel provides guests with a tranquil escape amidst the bustling city.

Stylish Accommodations:
Our rooms and suites are designed with a blend of contemporary decor and local influences, offering guests a comfortable and memorable stay.

Dining Experiences:
Enjoy a diverse culinary journey at our on-site restaurants, featuring a mix of local and international cuisine. Our rooftop bar provides stunning views of the Kuala Lumpur skyline.

Wellness and Fitness:
Our state-of-the-art fitness center and relaxing spa services ensure guests can maintain their wellness routines while traveling.

Meeting and Event Spaces:
With versatile meeting rooms and event spaces, we cater to business needs and social gatherings, providing modern facilities and professional services.

Prime Location:
Situated close to major attractions such as the KL Tower, Bukit Nanas Hill and KLCC Park, guests can easily explore the vibrant city life.

Commitment to Inclusivity:
At Hotel Indigo Kuala Lumpur on the Park, we believe in creating an inclusive environment for all guests and employees. We are proud to support persons with disabilities (PWD) by offering accessible facilities and employment opportunities, ensuring everyone feels welcome and valued.

The Kuala Lumpur Journal Hotel

Job Description

Main Duties

• Familiarize with the hotel system to make reservations and perform check-in/check-out
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel’s facilities and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with housekeeping & maintenance team to ensure all rooms are clean, tidy, fully-furnished & intact to accommodate guests’ needs
• Confirm reservations and arrange personalized services for VIP customers 
• Collect payments and handle different forms of payments (cash, debit card, credit card, virtual credit card)
• Employees are required to be responsible for cash balance before and after their shift
• Employees are required to be able to work shifts (morning, afternoon, & night)
• Upsell additional facilities and services, when appropriate maintain updated records of bookings and payments
   

Qualifications
- Fluency in both English and Malay
- Excellent communication and interpersonal skills.
- Previous experience in customer service, hospitality, or a related field is preferred.
- Strong problem-solving abilities and attention to detail.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Proficient in using computer systems and software relevant to the hospitality industry.
- A friendly, positive attitude and a genuine desire to help others.

AMAN TIOMAN BEACH RESORT SDN. BHD.

Job Description

Description

1)Register guests and assigns rooms.
2)Accommodates special requests whenever possible.
3)Assists in preregistration and blocking of rooms for reservations.
4)  Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies.
​5) Knows room locations, types of rooms available, and room rates.
6) Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
7)Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. 8)Knows the location and types of available rooms as well as the activities and services of the property.
9) Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early cheCk-ins, special requests, and day use rooms.

FAEDAH DISEDIAKAN :
1) TEMPAT TINGGAL DISEDIAKAN
2) MAKANAN DISEDIAKAN
3)PERSONAL ACCIDENT INSURANCE
4)SERVICE POINT

Aman Tioman Beach Resort is located at Kampung Paya of Tioman Island, a beautiful and pristine beach, where lush and peaceful rainforests also surrounds the resort.
Surrounded by healthy and rich coral reefs, it is a haven for all scuba divers alike from around the region. Many duty free shops exists on the island, guests can purchase goods such as liquor, chocolates and cigarettes at a lower price compared to most airports.
Far away from the hustles and bustles of the city, Aman Tioman serves as an ideal getaway for the holidays, provide an enjoyable and relaxing experience for all our guests.

Sheraton Bali Kuta Resort

Job Description

Putrajaya Marriott Hotel

Job Description

Langham Hotels (Cordis) Limited

Job Description

We are seeking a person who can show leadership to our reception and guest relations teams to provide heart-felt service and memorable experience to our guests and colleagues.

Are you devoted to?

• Maximize guest satisfaction when handling guests’ enquiries and complaints
• Supervise Front Office operations in a successful 5-star hotel
• Drive the team to conduct up-selling and cross-selling to maximize hotel revenue

Are you vibrant with?

• Related hotel guest service experience
• Fabulous communication and interpersonal skills
• Able to work cheerfully under pressure, to juggle deadlines and priorities

Do you have memorable qualities, such as?

• Devoted to the well-being of your guests and colleagues
• Reliable, thoughtful, detailed
• Friendly, caring, seamless, intuitive

“Cordis" means HEART in Latin.  We look after our colleagues with HEART:

• Open culture: You like to express yourself, we like to listen
• Agile career opportunities
• Global growth opportunities with 35+ new hotel openings in pipeline
• Free duty meals
• Free staff accommodation in overseas hotels
• Life, medical/dental, hospitalisation insurance, and more

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

---

CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3194

F (852) 3552 3079

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

York Hotel (Private) Limited

Job Description

1. Receives and registers guests.

2. Prepares and maintains records pertaining to guests' stay.

3. Makes recommendations, advises and sells rooms and related services.

4. Min 2 years relevant experience.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 30 September 2024
• Expected salary: $2,100 per month