The best place to find hotel jobs in South East Asia!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Hilton Bali Resort

Job Description

A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards
• Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Set departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings and produce minutes
• Manage staff performance issues in compliance with company policies and procedures
• Recruit, manage, train and develop the Front Office team
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A degree or diploma in Hotel Management or equivalent
• A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Experience of managing people and developing people
• Previous experience of managing a department and Profit and Loss account
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Familiar with Property Management Systems
• A degree or diploma in Hotel Management or equivalent

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Marriott Hotel Manila

Job Description

Four Points by Sheraton Pontianak

Job Description

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Create memorable experiences for guests during special occasions
• Ability to create and articulate the menu to guests
• Host and engage the guests while serving food and beverages
• Ensure guests' food and beverages are served promptly in accordance with their orders
• Provide suggestions to guests for wine pairings and help decant the wine
• Process the food orders and operate a cash register; replenish stocks, polish cutlery and complete other assigned tasks
• Interact with guests; provide a warm and memorable guest experience, ensure all guests receive prompt and excellent standards of service

Requirements

• GCE O Level or equivalent
• Min 2 year experience in Supervisory level in a fine dining environment
• Good interpersonal and communication skills with cheerful personality
• 5 working days per week with the ability to work on weekends/public holidays and rotating shifts

Far East Organization

Job Description

50RAFFLESPLACE PRIVATE LIMITED

Job Description

Moxy Bandung

Job Description

GOLDEN PRINCE HOTEL & SUITES

Job Description

• Oversee daily front office operations, ensuring all tasks (check-ins, check-outs, guest inquiries, etc.) are completed efficiently and accurately.
• Assign and delegate duties to front desk staff and ensure that tasks are completed according to established standards.
• Provide training, coaching, and development opportunities for front office staff to enhance service quality and performance.
• Handle guest complaints, concerns, and special requests, ensuring quick resolution and maintaining guest satisfaction.
• Oversee the daily management of reservations, ensuring accuracy in bookings, availability, and room assignments.
• Coordinate with the sales and reservations teams to maximize room occupancy and revenue.
• Monitor booking patterns, cancellations, and no-shows to adjust operations accordingly.
• Create and manage front desk staff schedules to ensure proper coverage during peak times, holidays, and special events.
• Monitor staff performance and provide feedback, ensuring that front desk staff meets hotel standards of professionalism, appearance, and service delivery.

InterContinental Kuala Lumpur Hotel

Job Description

What is the job?

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Office Assistant, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

Your day to day

• Be the warm welcome that kicks off a memorable guest experience

• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

• Handle cash and credit transactions

• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes

• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

• Take pride in your appearance and place as a brand ambassador

• Always know what events and activities are on the day’s schedule

• Jump into other ad-hoc duties when your colleagues need your help

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

• Fluency in the local language - extra language skills would be great, but not essential

• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

Sunway Velocity Hotel

Job Description

Roles & responsibilities:

• Welcome and receiving of guest arrivals, registering and maintaining the rapport with guests in the professional manner, cordially and with a pleasant smile.
• Ensure all registration cards have the full information and billing instructions for the guest signature.
• Register guests promptly following the SOP procedures for registration, key handling and message handling and ensure that key are provided with all the necessary information.
• Verify assigned room status against PMS and ensure that all rooms are given to guests upon check-ins are vacant clean.
• Ensure guests detail are updated in the PMS immediately and accurately in order to know the guests’ preferences and special requests.
• Ensure all telephone calls are answered in correct tone, clearly, courteous and professional manner. All guests’ request must be well handled and recorded on shift follow up task sheet.
• Have sounds and familiar of all vouchers, undertaking letter, e-purchase order used or any other remarks pertaining to prepayment or credit facilities in accordance to hotel policy.
• Have sound knowledge of Sunway Pals on discount if applicable, points redemption and earning upon presented by guests.
• Inform Front Office Supervisor or Managers to welcome VIP guests.
• To keep the daily communication log book up to date by written of the briefing information, follow up and guests’ comment.
• To prepare and print the daily shift reports/PMS downtime or back up file.
• To act and complete on daily shift check list at the end individual shifts or handover for follow up and file accordingly.
• Ensure the cleanliness and tidiness of the reception counter and all equipment such as computer, credit card terminals, IC reader machine, printers etc. are well maintain at all times.
• Perform guest room change and handled in proper manner and all relevant department are communicated, approval is obtained from front office supervisor or managers.
• Be aware of all hotels activities and events, theme parks and shopping mall.

CASHERING

• To handle all check-outs promptly for FIT – individual and groups guests by ensuring all charges are settled in accordance with the hotel credit policy.
• Ensure that all check out guest room keys are collected and returned accordingly.
• Ensure that all latest bills are posted such as telephone call, outlet, late departure
• Be responsible for all transactions such as paid out, deposits, advance deposits and foreign currencies and credit cards etc.
• Ensure all receipts must print and produce to guests.
• Be alert of forged currencies, local ringgit and credit cards fault.
• Receive and slot guest bills into the correct room folders or group payment master respectively.
• Ensure to prepare and balance individual cash report and remittance envelope at the end of shift.
• Ensure all vouchers for rebate, adjustment, miscellaneous, paid out/refund and correction are clearly explained and supported. Vouchers to be verified by front office supervisor or managers.
• Ensure all city ledgers guest folio to verify by front office supervisor or managers on duty.
• Ensure that no shortage of the float encountered.
• Ensure night reports are correct printed, prepared and distributed accurately.

PABX ROOM / SERVICE ONE

• Handles all incoming and outgoing calls in a professional manner.
• Knows all the key personnel and position extensions of the hotel.
• Ensure telephone extension, email address and mobile contacts are updated.
• Pronounce with clear standard phrasing to answer internal and external calls.
• Attend to guest enquiries in a professional manner and courteous.
• Take down messages correct and deliver accordingly.
• Receive order and program wake up calls upon request at all times.
• Maintain and report any malfunction of the PABX system to Managers for servicing.
• Familiar with hotel emergency procedures.
• To report unsafe working conditions to manager or security officer.

Osha Responsibility

1. The main responsibilities of all employees of Hotel are to avoid self-inflicted injury to themselves and any other persons around who might be affected by the employee’s action at work.

2. All employees are to extend their fullest support and cooperation with the employer or any other appointed persons in the discharge of any duties or requirements imposed by the employer or any other appointed persons responsible and authorized to implement the necessary safety and health regulations deemed mandatory under the Occupational, Safety and Health Act 1994.

3. Every employee working within the respective environment such engineering, kitchen, housekeeping is responsible to use personal protective equipment (PPE) and must comply with all the work instructions and safety rules accordingly.

4. To report unsafe working condition or environment to their superior or directly to the OSHA officer.

Skills & experience:

Qualifications

· Minimum in SPM required.

Experience

• Previous experience not required but would be an added advantage.
• Fresh graduates are welcome to apply

Skills

· Must be fit, work independently efficiently and as team while maintaining a courteous disposition towards guest at all times.

· Guest service oriented, good interpersonal skill and positive attitude.

· Able to communicate in English, Bahasa Malaysia and Mandarin. Being proficient in spoken & written Mandarin is a must.

· Knowledge and familiar in operating of OPERA system for front office and reservation

· Able and willing to work on shift, night duty, weekend and public holiday

· Efficiency and accuracy in performing duties, sharing feedback and suggestions.

· Pleasant, courteous and caring attitude.

· Appearance and grooming.

· Good internal and external relationship.

· Punctual and honest.

Job Types: Full-time, Permanent

Benefits:

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave

Orchard Grand Court

Job Description

• To provide courteous, prompt and personalized service and if possible to comply with each and every guest’s request and needs.
• To sell rooms in a manner designed to maximize revenue and occupancy with guest’s satisfaction.
• To check in/out guest in compliance to the standard policies and procedures.
• To familiarize procedures, facilities and services of the company premises.
• Ensure that the lobby areas are kept clean and tidy at all times.
• Sees to the enforcement of house rules & regulations, company policies and procedures.
• Perform other duties as and when assigned by the immediate superior and the Front Office Manager.
• Able to work 3 rotating shifts. 5days work with 2 off days.
• Part timers are welcome to apply.

Sunway Resort Hotel & Spa

Job Description

Company Description

Sunway Resort Hotel in Selangor, Malaysia is an all-in-one hotel experience with unrivalled access to shopping, dining, and entertainment. The hotel is located only 35 minutes from Kuala Lumpur International Airport and offers leisure and business travelers an authentic Malaysian stay. Guests can enjoy sweeping resort and city skyline views, explore the hotel's connected shopping mall and theme park

Responsibilities:

• Supervising Front Office Operations: oversee the day-to-day operations of the front desk, ensuring efficient check-in and check-out procedures, managing guest requests and inquiries, and resolving any issues or complaints that arise during the shift.
• Managing Front Office Staff: responsible for supervising and coordinating the front office team, including front desk agents, concierge staff, and bellmen. 
• Guest Services: ensures that guests receive a warm and welcoming experience from the moment they arrive. 
• Reservation Management: oversee the reservation process, ensuring that bookings are accurately recorded and reservations are managed efficiently.
• Handling VIP and Special Guests: provides special attention to VIP and high-profile guests, ensuring their needs and preferences are met. 
• Shift Management: oversee the scheduling and allocation of staff to cover front desk operations during different shifts. 
• Problem Resolution: handles guest complaints, concerns, and issues, striving to find prompt and satisfactory resolutions. 
• Financial Responsibilities: assist in managing financial transactions at the front desk, including cash handling, credit card transactions, and billing processes. 
• Training and Development: provides training and guidance to front office staff, ensuring they have the necessary skills and knowledge to perform their roles effectively. 

Requirements :

• Diploma or Bachelor's Degree in Hotel Management/Hospitality
• 2-3 years experience as a Duty Manager or similar roles.
• Previous experience in a Luxury Hotels or Resort preferred
• Excellent English Communications
• Ability to stay calm in the most pressure situation in front of the Guest.
• Fast, Accurate and Smooth Decision Maker in demanding situation.
• Ability to maintain professional outlook in handling extreme guest complaints.
• Experience in using Opera Cloud System is an advantage.
• Experience in handling VVIPs is a value added advantage

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Create memorable experiences for guests during special occasions

• Ability to create and articulate the menu to the guests

• Host and engage guests while serving food and beverages

• Ensure guests' food and beverages are served promptly in accordance with their orders

• Provide suggestion to guests for wine pairings and help decant the wine

• Process the food orders and operate a cash register; ensure the replenishment of stocks, the polishing of cutlery and complete other assigned tasks

• Interact with guests; provide a warm and memorable guest experience, ensure all guests receive a prompt and excellent standard of service

Requirements

• GCE O Level or equivalent

• Min 2 years of experience in Supervisory level in a fine dining environment

• Good interpersonal and communication skills with a cheerful personality

• 5 working days per week with the ability to work on weekends/public holidays and rotating shifts

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Create memorable experiences for guests during special occasions

• Host and engage the guests while serving food and beverages

• Ensure guests' food and beverages are served promptly in accordance with their orders

• Provide suggestions to guests for wine and alcoholic beverages

• Process the food orders and operate a cash register, handle the replenishment of stocks, polishing cutlery and completing other assigned tasks

• Interact with guests; provide a warm and memorable guest experience, ensure all guests receive prompt and excellent standard of service

Requirements

• Minimum GCE O Level Certificate

• Minimum of 2 years' experience at the supervisory level

• Good interpersonal and communication skills with a cheerful personality

• 5 working days per week with the ability to work on weekends/public holidays and rotating night shifts

Four Points by Sheraton Batam

Job Description

H Boutique Hotel

Job Description

Process all guest check-in and check-out.

Confirming reservations, assigning room, and issuing and activating room keys.

Process all payment types such as room charges, cash, debit or credit cards.

Resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in and room with maintenance issues.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• No experience required for this role
• Working rights required for this role
• Expected start date for role: 01 February 2025
• Expected salary: RM1,600 - RM1,900 per month

H Boutique Hotel

Job Description

Process all guest check-in and check-out.

Confirming reservations, assigning room, and issuing and activating room keys.

Process all payment types such as room charges, cash, debit or credit cards.

Resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in and room with maintenance issues.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• No experience required for this role
• Working rights required for this role
• Expected start date for role: 01 February 2025
• Expected salary: RM1,600 - RM1,900 per month

Penang Marriott Hotel

Job Description

HOTEL CASUARINA@MERU

Job Description

JOB DESCRIPTION

• Report directly to the Assistant Front Office Manager/Front Office Manager on all matters of importance affecting guest services and general hotel operations. 
• Co-ordinate and co-operate with all other departments as and when required and has a good working relationship with all EXCO, Heads of Department and the Sales and Marketing team.
• Has a strong relationship and interaction with all hotel guests, visitors and members of the local community.
• Handle all levels of staff professionally.
• The Duty Manager should present himself/herself as a senior representative of managers in the handling of all guest requests and complaints concerning services affecting the hotel operations.
• Assist and supervise the Front Office Assistants, Supervisor and Bellman.
• Ensure there is a healthy and strong communication link between the Front Office department and other departments.
• Is responsible for ensuring all guests are offered a faultless and speedy check-in, with the emphasis being that all guests are pre-registered and checked-in, in their respective rooms.
• Should assist and help when groups, incentive bookings, VIPs special guests or banquet guests arrive.  Must ensure all facilities are ready to check on details of the arrangements and liaise with Assistant Front Office Manager, Front Office Manager or Sales Manager to meet guests if necessary.
• Should assist in checking VIP details, the accuracy of guest billings, credit policies and other visitation details.
• Ensures all VIP arrangements are in order prior to their arrival.
• Welcomes and usher VIP to their rooms as per the specified hotel's guidelines.
• Ensures that all checkout arrangements are handled smoothly and gives personal attention upon departure.
• Should aim to check and assist the Front Office Supervisor and Housekeeping Supervisors in spot-checking a few rooms at random and all suites or speciality rooms that are to be occupied on the day.
• Is responsible for maintaining a high quality standard of service offered by Bellmen, and other guest service areas in the lobby.  Should assist in these areas whenever necessary.
• Should assist the Bellman and delegate task to ensure a free and steady flow of traffic at the hotel entrance area.
• Is well versed on the functions for the day and VIP movements, if any. Coordinates with Security and Concierge on manning deployment and special instructions i.e. lift movement, red carpet set up and etc.
• Reports directly to the Assistant Front Office Manager/Front Office Manager and concurrently to the Director of Sales & Marketing regarding important information, problems, complaints and the relevant actions taken, and on-going basis throughout the day.
• Is responsive and receptive to guest complaints, should analyze; and within the limitation set; make correct and quick decisions to ensure total guest satisfaction, whilst also protecting the hotel’s property and revenues.
• Ensures briefings and shift handovers are carried out in a professional and regular manner.
• Schedules and regularly conducts routine inspections of all areas directly pertaining to hotel operations, closely scrutinizing to ensure all minimum standards are met and exceeded.
• Co-ordinates with Security in the investigation of irregularities and stands witness to the breaking of safety deposit boxes as and when necessary.
• Assists the Security Officer in conducting investigations as and when necessary especially guest response.
• Is fully responsible for all emergency cases in the absence of the General Manager and Director of Operation, Assistant Front Office Manager/Front Office Manager and Heads of Department.  Must be thoroughly knowledgeable with the hotel’s emergency procedures.
• Shall take control over small emergency situation and exercise authority and retains confidentiality on cases at all times.
• Ensures that all guest feedback are updated in epitome accurately and consistently. Monitor on guests update list.
• Updates staff on room rate charges and sales & marketing programs.
• Updates staff on rules and policies governing special promotions and that their production is tracked.
• Ensures that room rates, which have been updated by reservations are followed.
• Must assist, to promote and up-sell inter-hotel sales and in-house facilities whenever possible.
• Responsible for ensuring all guest areas and public areas are maintained to maximum cleanliness and tidiness, and liaise with Maintenance or Housekeeping on all arising matters regarding repairs, cleanliness or refreshing.
• However, the scope of work for the policies listed above will be added or reduced from time to time as appropriate. You do not have the right to dispute any additions or deficiencies will be determined by the company.

JOB REQUIREMENT

• Candidate must possess at least Diploma (or equivalent) in Hotel Management or a related field.
• Minimum 3 years of experience in Hotel’s Front Office/Guest Relations/Customer Service including some supervisory level experience.
• Experiencing in understanding of hospitality industry standards, and a proven track record in improving guest satisfaction are crucial.
• Have knowledge in cash management and bookkeeping procedures.
• Possess strong interpersonal skills with fluency in English.
• Possess strong organizational skills, team management skills and problem-solving skills.
• Self-starter, goal oriented, eye for details and has an ability to drive change.
• Responsible, reliable and committed.
• Availability to work in shift including weekends and public holiday.
• Ability to work well under pressure in a fast-paced environment.

Ormond Group Sdn Bhd

Job Description

Mana-Mana Suites Sdn Bhd

Job Description

Are you a master multitasker with a knack for making guests feel like royalty? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect role for you as a Hospitality Wizard (Front Office Supervisor) at our enchanting hotel!

Key Responsibilities:

1. Magical Check-Ins: Greet guests with a warm smile and sprinkle a dash of charm to ensure their check-in experience is seamless and delightful.

2. Spellbinding Customer Service: Cast a spell of exceptional customer service by anticipating guests' needs and providing them with enchanting recommendations for local attractions and amenities.

3. Mystical Team Leading: Directly supervise front desk staff, including receptionists and concierge, besides providing effective leadership, guidance, and support to front office team members.

4. Wizardly Problem-Solving: Use your magical powers to resolve guest inquiries, concerns, and complaints with finesse and grace, turning any frown upside down.

5. Mastering Administrative Duties: Wave your wand over administrative tasks such as managing reservations, handling payments, and maintaining guest records with precision and accuracy.

6. Sorcerer of Sales Support: Promote and Enroll guests to the Mana Mana Memberships i.e Mana Mana Kaki, apart from informing guests about ongoing promotions, packages, and special offers.

7. Enchanter of Operations Management: Be the key person on the front office for reservation oversight and room assignments

8. Guardian of Standards and Quality Assurance: Ensure strict adherence to high service and cleanliness standards, in addition to conducting regular inspections of the front desk area to maintain a neat and organised appearance.

Qualifications:

- A passion for creating magical experiences for guests
- Exceptional communication skills (both spellbinding verbal and written)
- Ability to multitask like a sorcerer and remain calm under pressure
- At least 3 years of experience in hospitality or customer service (wizardry training a plus!)

- Strong leadership and team management skills are highly preferrable
- Proficiency in using magical tools such as reservation systems and office software

Scoot Rental

Job Description

• Front Office

Responsibilities:

•  Greet and welcome guests as soon as they arrive at the office

•  Direct visitors to the appropriate person and office

•  Answer, screen and forward incoming phone calls

•  Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

•  Provide basic and accurate information in-person and via phone/email

•  Receive, sort and distribute daily mail/deliveries

•  Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

•  Order front office supplies and keep inventory of stock

•  Update calendars and schedule meetings

•  Arrange travel and accommodations, and prepare vouchers

•  Keep updated records of office expenses and costs

•  Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Qualification : 

•  Proven work experience as a Receptionist, Front Office Representative or similar role

•  Proficiency in Microsoft Office Suite

•  Hands-on experience with office equipment (e.g. fax machines and printers)

•  Professional attitude

•  Solid written and verbal communication skills

•  Ability to be resourceful and proactive when issues arise

•  Excellent organizational skills

•  Multitasking and time-management skills, with the ability to prioritize tasks

•  Customer service attitude

Cv Mitra Pratama

Job Description

Front Office

Responsibilities:

•  Greet and welcome guests as soon as they arrive at the office

•  Direct visitors to the appropriate person and office

•  Answer, screen and forward incoming phone calls

•  Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)

•  Provide basic and accurate information in-person and via phone/email

•  Receive, sort and distribute daily mail/deliveries

•  Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)

•  Order front office supplies and keep inventory of stock

•  Update calendars and schedule meetings

•  Arrange travel and accommodations, and prepare vouchers

•  Keep updated records of office expenses and costs

•  Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Qualification : 

•  Proven work experience as a Receptionist, Front Office Representative or similar role

•  Proficiency in Microsoft Office Suite

•  Hands-on experience with office equipment (e.g. fax machines and printers)

•  Professional attitude

•  Solid written and verbal communication skills

•  Ability to be resourceful and proactive when issues arise

•  Excellent organizational skills

•  Multitasking and time-management skills, with the ability to prioritize tasks

•  Customer service attitude

Hotel Royal Ltd

Job Description

Four Points by Sheraton Palawan Puerto Princesa

Job Description

Four Points by Sheraton Palawan Puerto Princesa

Job Description

HOTEL NUVE URBANE PTE. LTD.

Job Description

HARBOUR VILLE PTE. LTD.

Job Description

Ironwood Hotel

Job Description

Job Summary/Overview

As a Front Office Supervisor, you play a pivotal role in overseeing the efficient and smooth operations of the front office, which includes tasks like managing reservations, check-ins, check-outs, guest inquiries, and handling any issues or complaints that may arise. Your responsibilities include supervising the front office team, maintaining service standards, and administrative work, and contributing to a positive environment, especially for guests.

Join Us

Send us your resumé at careers@ironwoodhotel.com or drop it off at Ironwood Hotel located at Burgos Street corner Juan Luna Street, Brgy  34, Tacloban City, Leyte.

For email applications, please use the following e-mail subject: [Last Name, First Name - Position Desired]. Attach your resumé/requirements when you compose your email.

You may also visit our Facebook page, Careers at Ironwood Hotel, for the latest positions for hire and the instructions on how to send your resumé / requirements.

AVILLION HOTEL CAMERON HIGHLANDS

Job Description

AVILLION HOTEL CAMERON HIGHLANDS

Job Description

W Hotel

Job Description

L' Fisher Hotel

Job Description

Qualifications:

• Bachelor's degree in Hospitality Management or related field preferred
• Minimum of 2 years experience in a front office supervisory role in a hotel or hospitality setting
• Strong leadership and communication skills, with the ability to motivate and inspire a team
• Excellent customer service and interpersonal abilities, with a focus on exceeding guest expectations
• Proficiency in hotel management software and Microsoft Office suite
• Flexibility to work evenings, weekends, and holidays as required by the demands of the position

Key Responsibilities:

• Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest services
• Train, coach, and mentor front desk associates to ensure adherence to hotel standards and procedures
• Monitor front desk performance and productivity, providing feedback and implementing strategies for improvement
• Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retention
• Assist with scheduling, staffing, and payroll management for the front desk team
• Maintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferences
• Collaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordination
• Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff

30 Bencoolen Pte Ltd

Job Description

Orchard Hotel Singapore

Job Description

Duty Manager

Reporting to the Front Office Manager, the incumbent will be responsible to:-

Operations

• Handle guest check-in and check-out at the reception
• Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations
• Coordinate guests and staff during an emergency and have good knowledge of fire procedures
• Facilitate effective communication between different departments
• Ensure compliance with company policies and the hotel's vision
• Conduct daily inspections and maintain cleanliness of all hotel facilities
• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email
• Oversee night audit process at the end of the day

Guest Service

• Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
• Ensure that the standards of service in all areas meet the required levels
• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner
• Greet and extend hospitality to all guests
• Exceed guest expectations and gather feedback for service improvement
• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction
• Manage and improve guest reviews score

Financial

• Identify and implement strategies to increase revenue, such as upselling and room inventory control
• Assist in implementation of cost-saving measures

Administration

• Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident
• Prepare breakfast forecast
• Look through guest deposit and balance to prepare High Balance Report
• Keep track of pending accounts inside Opera system
• Maintain accurate records and data in Opera and other relevant systems
• Perform Night Report at the end of the day

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry
• Diploma in Hotel Management or equivalent.
• Good organizational skills, ability to prioritize workload and handle pressure.
• Good leadership with strong interpersonal and communication skills.
• Knowledge of Opera System would be added advantage.

CapitaLand Group

Job Description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers 
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

NAGA COLLECTIVE PTE. LTD.

Job Description

JW Marriott

Job Description

Alaf Mandiri Sdn Bhd

Job Description

• Manage online and phone reservations.
• Respond to clients' complaints in a timely and professional manner.
• Delivers the basic standards and provide exceptional guest service at all times.
• Register hotel's guests in accordance with Front Office policies and procedures.
• Understands rate structure and promotional rates available.
• Liaises with Housekeeping and other related departments on daily operation.
• To be familiar with the Front Office computer system.
• Any ad-hoc tasks and other duties, as assigned.

TLT Glory PLT

Job Description

Elevate Your Career with Rexury Wellness Center

Are you passionate about delivering exceptional customer service? At Rexury Wellness Center , we believe in nurturing talent and providing a welcoming environment where you can grow and shine. We’re looking for enthusiastic Junior and Senior Front Desk Receptionists to join our award-winning team. If you have a warm personality, excellent communication skills, and a drive to excel in a dynamic wellness center, we want to hear from you!

Why Join Us?

• Be Part of an Award-Winning Team: Work in a Platinum Award-Winning reflexology center known for its excellence in customer service and care.
• Career Growth Opportunities: We invest in our employees’ professional development, offering opportunities to move up within the company.
• Flexible Work Hours: Choose from convenient shift options that suit your lifestyle.
• Performance Bonuses: Earn additional bonuses based on your performance.
• Supportive Work Environment: Join a friendly, dynamic team that values collaboration and respect.

Location: Bandar Jaya Putra (Crest Austin), Johor Bahru

What We’re Looking For:

• Passionate and Professional: Whether you’re experienced or new to the field, if you have a passion for hospitality and a bubbly personality, you’ll fit right in.
• Tech-Savvy: Comfortable using laptops and social media platforms like Facebook, Instagram, WhatsApp, and TikTok.
• Adaptable: Able to thrive in a fast-paced environment and take on various tasks, from managing appointments to coordinating with team members.
• Customer-Focused: A welcoming attitude and the ability to provide top-notch service to every guest who walks through our doors.

Key Responsibilities:

• Front Desk Excellence: Greet and assist customers warmly, manage phone calls, and handle internal and external communications with professionalism.
• Appointment Management: Use our booking system to schedule appointments, recommend treatments, and coordinate with therapists.
• Sales & Upselling: Confidently promote our services and handle transactions, contributing to our sales goals.
• Administrative Support: Perform clerical tasks, manage emails, maintain a tidy reception area, and ensure the cleanliness of the lobby and office facilities.
• Security & Compliance: Follow safety procedures and monitor access to the center to ensure a secure environment for guests and staff.

Requirements:

• Shift Flexibility: Willingness to work night shifts is preferred but not mandatory.
• No Experience Required: We welcome candidates without prior experience, though experience in a retail or wellness center is an advantage.

Perks & Benefits:

• Performance-Based Bonuses: Rewarding your hard work and dedication.
• Career Development: Opportunities for growth and advancement within the company.
• Work-Life Balance: Flexible shifts to accommodate your personal life.

Ready to Join Us?

If you’re excited about this opportunity and meet the criteria, we’d love to hear from you! Send your CV to thaipampering@gmail.com or hit the “Apply” button to start your journey with Rexury Wellness Center today.

ROHEI CORPORATION PTE. LTD.

Job Description

Position Summary
 

The Guest Experience Executive’s main role is to deliver an exceptional experience for all of our learners via face-to-face or online platforms. He/She should have a pleasant personality and is professional when communicating with stakeholders. He/She is required to be familiar with video conferencing software and tech savvy.

He/She is required to be service-oriented. Proactive in looking after our learners' needs. Able to work independently and with teams. Prepared to handle multiple and concurrent tasks and is willing to work on compressed work week and long hours.

When supporting Face-to-Face programme, He/She will be tasked to:

• Setup and teardown training rooms and support activity used to facilitate learning and experience
• Usher and register learners in accordance to internal SOP and government compliance
• Facilitate activities during learning sessions (e.g. role playing)

When supporting remote learning programme, He/She will be tasked to:

• Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)
• Assist trainers in facilitating activities during the remote learning sessions (e.g. breakout rooms)
• Prepare collaterals for remote learning parcels - Assist learners that have issues accessing the video conferencing platform (e.g. Zoom)

​

The Guest Experience Executive will be responsible for the following:

Execute Event Plans

• Support learner's registration and attendance tracking throughout event duration
• Execute pre, during, and post-event specifications and requirements in a timely manner in accordance to defined SOP and government regulations
• Event manage event changes between client, internal, and external stakeholders during programme day
• Coordinate logistics and resources across the organization and products and services
• Maintain the safety of an event by addressing security risks originating from within and outside, encompassing both natural occurrences and human-caused incidents.

​

Managing Stakeholders and Guest Experience

• Attend to inquiries and feedback from stakeholders, ensuring their concerns and suggestions are acknowledged and addressed professionally and in a timely manner.
• Communicate with internal stakeholders on event requirement to ensure smooth execution
• Deliver exceptional hospitality and go the extra mile to elevate the guest experience pro-actively
• Support Head of Department to implement departmental or cross-functional initiatives

Operational Excellence

• Evaluate how latest technology trends can be leveraged to spur innovation in participants' experience
• Evaluate how current workplace technology approaches can be improved to raise productivity

 
Maintain Venue Facilities

• Ensure that the venue is fully operational and ready to host events in compliance with venue facilities inspection protocols
• Execute venue repair operations protocols to correct identified failures in routine inspections
• Raise status reports of venue conditions to recommend follow-up actions
• Execute improvements of venue in conjunction with updated standard operating procedures

Ideal candidate should possess:

• A recognized Diploma in Hospitality/ Tourism Management/ Events Management is preferred
• Experience with Facilities / Venue Management is a plus
• A passion for service and hospitality
• Adaptability, determination and be able to thrive in a fast-paced environment
• Ability to analyze and resolve problems in a timely manner
• Good grooming
• Confidence in communication skills for reporting to stakeholders at different levels
• Demonstrate ability to interact with the customers, employees and third parties that reflects highly on the company’s values
• Willingness to work long hours or weekends as need arise
• Good organizational skills and attention to detail

This role is currently only open to Singaporeans/ Permanent Residents.

This is a contract role with possibility of conversion into permanent position.

The Picasso Rental Management Corporation

Job Description

Job Summary: We are seeking a dedicated and experienced Front Office Supervisor to assist the Front Office Manager in overseeing the front office staff and ensuring exceptional guest service. The ideal candidate will manage guest complaints, monitor staff adherence to policies, and contribute to the overall efficiency of front office operations.

Key Responsibilities:

• Monitor daily logbook and address necessary actions.
• Welcome and assist VIP guests.
• Address and resolve guest concerns promptly.
• Review guest folios and ensure accurate charge recording.
• Promote and upsell hotel services.
• Supervise front office activities and staff performance.
• Ensure staff adhere to dress code standards.
• Assist in scheduling and maintaining documentation.
• Conduct performance evaluations.
• Inspect reception and hall areas for cleanliness and maintenance.

Skills and Qualifications:

• Strong leadership and supervisory skills.
• Excellent communication and interpersonal abilities.
• Proficiency in front office systems.
• Experience in the hospitality industry preferred.
• Strong organizational and time management skills.

GCash (MYNT - Globe Fintech Innovations, Inc.)

Job Description

Orchard Hotel Singapore

Job Description

Guest Experience Executive

Reporting to the Front Office Manager, the incumbent will be responsible to:-

Key Responsibilities:

• Assist in preparing and handling Warm Welcome and Fond Farewell for VIPs.
• Perform front office check-in and out duties.
• Manage guest requests and enquiries professionally to ensure seamless staying experience.
• Engage with guests at the Hotel lobby in a friendly and approachable manner, creating a positive and welcoming atmosphere.
• Assist in organising and implementing guest events and programmes that engage guests.
• Provide timely and accurate information regarding hotel services and amenities.
• Adhere to all hotel policies and procedures, including safety and security guidelines.
• Assist with various operational tasks where necessary.

Requirements:

• At least 1 year of work experience in a similar capacity in Hotel Industry
• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills
• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements
• Knowledge of Opera System would be an added advantage

Orchard Hotel Singapore

Job Description

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Front Office Manager and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.
• Ensure room categories are balanced.
• Control rooms situation at the desk and giving clear direction to associate on rooms.
• Supervise Front Office Executive and Senior Executive jobs and procedures.
• Perform weekly night shift duties when needed.
• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 
• Participate actively in daily briefings to ensure essential information are relayed to the team members.
• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.
• Ensure VIP amenities requests are given to Rooms Service on daily basis.
• Ensure VIP letters are printed out (with call centre assistance).
• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.
• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.
• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 
• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.
• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.
• Ensure grooming standards of all associates.
• Ensure Front Office Executives and Senior Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.
• Ensure proper control measure is in place to check associates closing paperwork.

Cash Floats

• Ensure cash float agreement is read and understood.
• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• The incumbent is expected to have a track record of at least 1 year of work experience in a similar capacity
• You need to be energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills
• You should also be adaptable, determined and be someone who wants to be on a fast paced environment that promotes changes and drive for achievements
• You will possess superior negotiation skills and a Will-to-Win mindset
• Knowledge of Opera System would be an added advantage

S8 BOUTIQUE HOTEL

Job Description

Hotel Front Desk Assistant

6-Working Day by shift, 9 hours per shift

Kota Warisan, Sepang Selangor

• Basic salary
• Overtime claim
• Night Shift allowance
• Meal allowance
• Attendance allowance
• Performance allowance
• Sales Incentives
• EPF, SOCSO, EIS contribution
• Annual Leaves, Medical Leaves
• Medical claims
• Annual Bonus
• Salary Increments
• Internal Promotion
• Career advancement
• Industry exposure

Job Description & Responsibilities

• Checking guests in and out.
• Verifying payment methods.
• Receiving and managing reservations made online, by phone, and walk-in.
• Assigning rooms to guests and informing of any special offers.
• Organizing transport services for guests at request.
• Greeting and maintain positive interactions with guests.
• Be supportive, flexible and focus on the overall success of hotel & guests' satisfaction.
• Support and embrace the spirit of "Team Work".
• Maintain daily front office paperwork and daily report to management.

Qualification/Requirements

• SPM/Diploma/Degree in Hospitality/Tourism/Hotel Management or equivalent.
• Required language(s): English, Bahasa Malaysia, Mandarin (optional).
• Honest, responsible, hardworking, presentable, highly committed, cooperative.
• Fast learner.
• Strong written and verbal communication skills.
• Fresh Grads is welcomed to apply.
• Candidates with experience are added advantage.

Orchard Hotel Singapore

Job Description

Front Office Executive

Reporting to the Front Office Manager, the incumbent will be responsible to:

• Perform check-in and out duties
• Handle guests' feedback in a professional manner and according to the Hotel's operational standards
• Manage guest requests and enquiries professionally to ensure seamless stay experience
• Perform cashiering duties and check all guests bills before presentation to guest upon checking out 
• Take incoming calls quickly and efficiently to connect to the respective guest or department
• Log-in guests’ requests, channel them to the relevant department for action and follow-up on status of job completion
• Oversee wake up calls process

Requirements

• At least 1 year of work experience in a similar capacity in Hotel Industry
• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills
• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements
• Knowledge of Opera System would be an added advantage

V8 Hotel (Viva Bestari Inn Sdn Bhd)

Job Description

FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:

l Ensure Outstanding customer care at all times.

l Maintains a friendly, cheerful, and courteous demeanour at all times.

l Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.

l Respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

l Uses suggestive selling techniques to sell room nights, and increase occupancy and revenue.

l Supervise daily shift process ensuring all team members adhere to standard operating procedures.

l Ensure web site booking process is maintained up-to-date and functional.

l Attention to detail, able to maintain sustained level of concentration ensuring quality and a high level of accuracy is present at all times.

l Professionalism - regulates own behaviour, understanding the hotel culture and acts appropriately in the execution of duties.

l Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.

l Resolve customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

l Decisiveness - proven consistency in making sound decisions sometimes in pressurized or time - sensitive environments and services.

l Initiative - demonstrates the tendency to contribute ideas and initiate new ways of working, show enthusiasm for project work and special assignments.

l Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

l Performs other duties as assigned, requested, or deemed necessary by management.

l Ensure the Front office log book and the hotel log book are always updated and actioned upon.

l Ensures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MOD.

l Participate in hotel committees and task force assignments.

l Assist all departments in servicing the guests during high volume periods.

l Takes responsibility in the absence of the Front Office Executive

Qualifications:

· Diploma or Bachelor’s degree in hospitality management or related field preferred.

· 2-5 years of experience in housekeeping management, preferably in a hotel or resort environment.

· Strong leadership, communication, and interpersonal skills.

· Ability to work under pressure and meet deadlines.

· Excellent organizational and time-management skills.

· Ability to work a flexible schedule, including weekends and holidays.

Benefits :

· Joining Bonus 1st quarter

· Yearly bonus

· Meal Provided

· Free Parking

Hopewell Hotel (Wanchai) Management Limited

Job Description

About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong. 

Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members. 

Responsibilities:

• Assist Guest Experience Agent to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
• Assist in greeting and checking-in VIP and Long Stay guests
• Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties
• Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material
• Preparation and co-ordination of group arrivals/departures
• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Minimum 5 years of Front Office working experience in an international hotel environment and 1 year in Supervisor Position
• Superior guest resolution and problem solving abilities are required
• Service-oriented and able to work in a face-paced and dynamic operation
• Excellent leadership, communication and interpersonal skills

Benefits:

• 5 Day Work Week
• Birthday Leave
• Group Medical Insurance (For Employee and Employee's Children)
• Dental Care for Employee 
• Complimentary Duty Meal 
• Transportation Allowance
• Yearly Discretionary Bonus
• Hotel Food & Beverage Discounts 
• Good Career Progression & Development 

_________________________________________________________

With a large number of applications received, only shortlisted candidates will be contacted for an interview. 

Personal data collected will be treated in strict confidence and used for recruitment purposes only.

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. 

What will I be doing? 

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maintain high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 

• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Actively seek verbal feedback from customers and team members at every opportunity. 

• Agree and implement actions to make improvements to customer service. 

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations. 

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. 

• Be available to assist on duty in the hotels during any busy days or special events. 

• Maintain a presence in the lobby setting the example for team members for guest service. 

• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask. 

• Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities. 

• Assess team members’ performance against standards. 

• Monitor standards through regular standards review checks. 

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. 

• Implement and follow through with improvements identified. 

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.  

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.). 

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. 

• Describe, assign and delegate duties and authority for the operation of the department at all times. 

• Understand the situation in other departments and their implications for your own department. 

• Plan ahead and ensure adequate resources are available. 

• Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained. 

• Ensure that the shift is reviewed, handovers and briefings are carried out. 

• Maintain in-depth technical knowledge and skills required for the job. 

• Maintain guest histories to assist with returning guests. 

• Establish good communication with the Housekeeping team. 

• Attend and participate in regular operational and hotel meetings. 

• Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. 

• Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department. 

• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. 

• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team. 

• Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. 

• Sett and agree to departmental objectives for self and team. 

• Represent the needs of the team to others in the hotel. 

• Get members of the team to work co-operatively with others. 

• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars. 

• Be aware of potential highs and lows in the business. 

• Create and implement sales promotions and team members incentives as per discussion with the Director of Operations. 

• Assist the Marcom team with the preparation of event brochures. 

• Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team. 

• Identify, communicate and act on potential sales leads. 

• Participate in the development of the annual budget, developing short and long term financial operating plans.  

• Use key monitors and financial targets to evaluate the department’s performance and make future plans. 

• Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.  

• Complete regular financial and operating reports as required or requested by the Director of Operations. 

• Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures. 

• Communicate relevant financial information to the team. 

• Analyze and explain any financial variance against plans. 

• Set-up and maintain leave plans for the department. 

• Monitor, control and minimize overtime for the department. 

• Carry out seasonal inventory of operating equipment. 

• Understand the quantity and quality of people needed to operate the department. 

• Carry out selection interviews and make effective recruitment decisions based on skills and attitude. 

• Ensure that new recruits have all relevant information before commencing employment. 

• Plan and ensure that departmental orientation is carried out. 

• Ensure standards trainings and assessments are carried out. 

• Regularly review individual and team performance against objectives and provide feedback. 

• Develop and implement department training plans to meet business needs. 

• Carry out training programs for team members with the Training Manager and departmental trainers. 

• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.  

• Review and evaluate all training activities. 

• Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs. 

• Provide relevant training to new team members.  

• Introduce appropriate product knowledge courses for team members. 

• Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department. 

• Communicate to the team their responsibilities within H&S. 

• Ensure that safe and healthy working practices are implemented at all times. 

• Participate in community public relations for the hotel.  

What are we looking for? 

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: 

• Good communication, organization and coordination skills. 

• Good team player. 

• Responsible and self-motivated. 

• Patient, responsible and proactive in dealing with problems. 

• Able to maintain excellent relations with team members.                                                                                

• Able to work under great physical and mental pressures. 

• Familiar with computer systems. 

• Fluent in spoken and written English to meet business needs.   

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!