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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Shangri-La Hotels (Malaysia) Berhad

Job Description

Nirvana Strength

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Gaji yang diinginkan: Rp3,500,000 - Rp4,000,000 per bulan

Renaissance Koh Samui Resort & Spa

Job Description

Accor Asia Corporate Offices

Job Description

Avani+ Koh Lanta Krabi Resort

Job Description

You will assist in the oversight of the daily operations of the spa, and ensure guest expectations are exceeded and satisfaction is maximised.Your duties will include, but are not limited to preparing the team member schedule, handling personnel issues, and ensuring that the working environment is both professional and comfortable for all team members. You will need to exercise creativity in designing special offers, up selling treatments, and retail items in the spa. Additionally you will be required to support team member sin the reception area when needed.

El Puerto Marina Beach Resort and Vacation Club

Job Description

Position Summary:

The Spa Therapist at El Puerto Marina is responsible for providing professional and engaging wellness therapies and massage treatments to our guests. This role involves offering a variety of services such as body treatments, massages, facials, and other spa services designed to improve guests' health and well-being. The Spa Therapist must maintain a high standard of service, adhere to health and safety regulations, and contribute to a serene and luxurious spa environment.

Key Responsibilities:

• Provide Spa Treatments: Deliver a range of spa services, including massages, body treatments, facials, manicures, pedicures, and waxing in a safe and comfortable manner.
• Consultation: Conduct thorough consultations with guests to understand their needs, preferences, and any medical conditions or allergies.
• Treatment Plans: Develop personalized treatment plans based on guests' individual needs and preferences.
• Customer Service: Ensure an exceptional guest experience by maintaining a high level of professionalism, courtesy, and confidentiality.
• Health & Safety: Adhere to all health and safety regulations and maintain cleanliness and hygiene in all areas of the spa.
• Product Knowledge: Stay informed about new spa products, techniques, and services and promote them to guests.
• Sales: Promote and upsell additional spa services and products to enhance the guest experience.
• Team Collaboration: Work collaboratively with other spa team members to ensure smooth operations and a positive work environment.
• Administrative Tasks: Handle guest bookings, maintain accurate guest records, and manage inventory of products and supplies.

Qualifications:

• Possess a valid certification or license in massage therapy and/or esthetics from an accredited institution.
• Previous experience working as a spa therapist in a similar environment is preferred.
• Proficient in a variety of massage and spa techniques.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Ability to work effectively both independently and as part of a team.
• Commitment to upholding high standards of professionalism and customer service.
• Ability to stand for extended periods, lift and move equipment, and perform repetitive motions.
• Willingness to work a flexible schedule, including evenings, weekends, and holidays, based on business needs.

Luxury Hotels & Resorts (Thailand) Ltd.

Job Description

Yao Island Village Co., Ltd.

Job Description

Work location: Koh Yao Yai Village Hotel, Koh Yao District, Phang Nga Province

Job description

1. Employees are motivated, trained and developed to achieve standards.
2. Sales projections as defined in the budget are met or exceeded through effective promotion, merchandising and initiative.
3. Demonstrate an exceptional level of professionalism for the staff to emulate.
4. Creates a motivating environment of sincerity, warmth and fun for staff and guests.
5. Assist in ensuring an exceptional spa experience is delivered to all spa guests.
6. Demonstrate an exceptional level of professionalism for the staff to emulate.

HSBC Electronic Data Processing (Philippines) Inc.

Job Description

Some careers shine brighter than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Spanish Speaking, Assistant Manager Operations (Global Legal Services).   

Job Responsibilities:  

• Identifying unapproved invoices in Legal Tracker and liaising with internal lawyers for approval.
• Acting as single point of contact for credit controllers at the law firms, Accounts Payable and all Legal colleagues around unpaid or unapproved invoices.
• Reviewing all invoices approved, confirming payments status, and engaging with AP for any unpaid invoices.
• Identifying, gathering, and challenging any Purchase Order and invoices not submitted through the Legal Tracker system to understand why the matter is not set up in Tracker and whether this is valid.
• Providing support, guidance, communications, and training to the function on invoice management and billing best practices.
• Ensuring management information and ad-hoc reports are produced in a timely manner, as well as data cleansing and reporting.
• Responsible for evolving / maintaining the invoice management framework and MI financial reporting for Legal function in the Legal GSC.

Job Requirements:  

• Strong spoken and written communication skills both in English and Spanish.
• Bachelor’s degree in finance, or equivalent with minimum of 5+ years of experience in Finance / Procurement / Accounts Payable.
• Some understanding of substantive legal concepts, procedures and terminology will be added advantage.
• Ability to accurately analyze large amounts of information and is experienced in the production of reports.
• Should be highly proficient in Advance Excel and excellent working knowledge of MS PowerPoint.
• Ability to produce Dashboards using spreadsheets efficiently, perform calculations to process large volumes of data.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.   

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Therapist administers professional treatments such as body therapy, face therapy and nail therapy to guests. The role possesses excellent communication skills and up sells treatment and products with strong treatment and product knowledge. 

What will I be doing? 

As the Therapist, you will be responsible for performing the following tasks to the highest standards: 

• Adhere to the customer-first purpose and promptly attend to customers’ needs. 

• Communicate well with guests and colleagues. 

• Be a positive influence, responsible and proactive in solving problems. 

• Flexible and responsive to changes in work requirements. 

• Be a good team player, helping team members achieve team goals. 

• Advise on departmental operating procedures and improvement of environmental facilities, etc. 

• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. 

• Greet all guests with a warm, friendly and sincere smile. 

• Communicate with guests to understand their feedback and provide professional service to them. 

• Able to understand guests’ requests and communicate with superiors promptly. 

• Adhere to Hilton service standards and service quality reviews. 

• Assist in department training for new employees. 

• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. 

• Maintain a high level of cleanliness in the work area. 

• Ensure that all items are kept for no more than 3 months, conducting monthly inventory checks and control inventory. 

• Receive products when they arrive. 

• Provide consistent service to guests, so that guests enjoy pleasant, memorable professional services. 

• Maximize the use of massage rooms, cleaning the rooms and used towels after each massage. 

• Read and update the message book of the Massage Therapist and Receptionist to ensure that each employee signs for confirmation. 

• Perform any other reasonable duties as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Spa Therapist serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• High School graduate / recognized beauty school or institution certified. 

• Minimum 2 years of experience or equivalent combination of education and experience. 

• Good interpersonal skills to provide overall guest satisfaction.   

• Able to work under pressure and deal with stressful situations during busy periods. 

• Must be physically fit and able to work long hours. 

• Possess basic knowledge of all spa treatments, services fitness services and retail products available in the Spa & Fitness department. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs.
• Update own knowledge of products and treatment brand standards, outside of training.
• Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase.
• Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues.
• Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly.
• Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols.
• Any other duties and tasks as assigned.

• Relevant certification in Spa Services
• At least 1 year of relevant experience
• Excellent communication and interpersonal skills
• Willing to work shift hours including weekends, and public holidays

Who are we?

Oasia Resort Sentosa welcomes guests to a rejuvenating retreat to refresh, recharge and refuel. The resort's 191 suites and rooms spread across the Wellness Sanctuary, a three-storey heritage building and the Palawan Wing, a contemporary annexe. Nestled within the resort is Oasia Spa, a sanctuary of healing and relaxation with Asian-inspired signature treatments. Tailored to the traveller who values wellness and a well-balanced lifestyle, guests can participate in various wellness and fitness activities, from sunset Yoga, Aqua Zumba classes, to wellness workshops where guests learn about sustainability, healthy living, urban farming and self-care tips.

Luxury Hotels & Resorts (Thailand) Ltd.

Job Description

Capella Hotel Singapore

Job Description

The Assistant Spa Manager oversees all spa operations to ensure full compliance with local regulations and observe quality control in all aspects. The individual practices exceptional guest service and makes sure all colleagues do the same. The individual assists with monitoring and record keeping of spa sales, costs, and profits; participates in and promotes marketing activities; communicates regularly and efficiently with management on all operational aspects. The individual is responsible for supervising colleagues and troubleshooting any issues that arise, assisting with recruitment, orientation, training, performance evaluation and discipline.

Job Responsibilities:

Deliver Service Excellence

• Oversee spa reception, reservations, retail and back of house areas
• Address guest complaints with empathy and courtesy, always finding a resolution to ensure complete guest satisfaction
• Handle correspondences and phone calls
• Verify completeness and accuracy of financial report at the end of shift

Deliver Operation Excellence

• Ensure smooth operational flow
• Maintain database of guest preferences
• Follow up on spa packages, special requests and VIPs
• Responsible for all guest supplies and non-product supplies orders
• Responsible for retail sales and retail inventory management

Manage Self and Team

• Organise and conduct monthly trainings for spa colleagues
• Develop, implement and conduct spa induction programs
• Deal with disciplinary issues of spa colleagues
• Create an effective schedule that meets the needs of the spa
• Assist with the recruitment and selection process of spa colleagues
• Liaise with Director of Spa and Wellness on retail initiatives and incentives

Talent Profile:

• Diploma in Spa & Wellness
• 3 to 4 years of experience in a luxury spa or similar field
• Knowledge of the spa industry

Accor Asia Corporate Offices

Job Description

Integrated Nautical Resort Sdn Bhd

Job Description

Siam Chaophraya Holdings Company Limited

Job Description

SA Hotels & Resorts Sdn Bhd

Job Description

Description

The Spa Therapist is to perform body massage, body treatments and beauty treatments to spa guests and to ensure the services are delivered in accordance with the spa’s standards.

Responsibilities:

TREATMENTS:
1. To prepare, clean and tidy spa premises.
2. To be fully aware of the daily booking programmed and to update any changes to the reception.
3. To check the following day’s appointments at the end of each day and to make necessary preparations accordingly.
4. To provide body massages, body treatments and facials to the guests.
5. To check and maintain product supplies at the beginning and end of each day.
6. To check Spa Card carefully for specific instructions or guest requests.
7. Replace soiled linen in the treatment rooms with clean one.
8. Check and clear all spa fresh materials in the preparation area on a timely basis.

GUEST INTERACTION
1. To ensure that the guest is greeted by their family name as far as possible.
2. To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight and music level.
3. Report all the guest comments to the Spa & Gallery Manager.

Angsana Teluk Bahang, a 250-key resort is the first Angsana brand in Malaysia, managed by Banyan Tree Hotels and Resorts. It is a vibrant beachfront wellness resort with 5-star luxury services and amenities located on the pristine shores of Teluk Bahang.

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

Responsibilities

• Deliver a variety of spa treatments
• Maintain cleanliness and presentation of therapy rooms, equipment, as well as inventory of products
• Acknowledge and respond to relevant customer queries, needs and expectations
• Suggest and promote retail products or additional services
• Uphold hygiene standards and follow health and safety regulations
• Provide assistance in running of spa workshops
• Assist in all reception duties as and when required

Requirements

• Minimum 5 years of working experience as Therapist
• Proven work experience as a Spa Therapist, specializing in Tui Na
• Hands on experience in massage techniques and face therapies
• Fluent in English (spoken and written)
• Good communication and customer service skills
• Positive attitude
• Basic level computer skills
• Possess recognized certification

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

The Shaba

Job Description

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline. Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

Job description: Job Expectations

Perform all treatments at an exceptional standard, as per the protocols and standards taught in training, whilst tailoring to the guest's specific needs. Update own knowledge of products and treatment brand standards, outside of training. Ensure aftercare recommendations are made at the end of every treatment, linking with guest concerns and offering to prepare products at reception for purchase. Consistently record guest's preferences, accurately updating guest profiles and communicate any relevant information to colleagues. Perform treatments in a professional, hygienic and safe manner for all guests, updating knowledge and training regularly. Responsible for the cleanliness, sterilisation and hygiene of all equipment, products and linens in the treatment and preparation areas, following the brand protocols. Any other duties and tasks as assigned. Requirements

Relevant certification in Spa Services At least 1 year of relevant experience Excellent communication and interpersonal skills Willing to work shift hours including weekends, and public holidays

Profile description: Who are we? Oasia Resort Sentosa welcomes guests to a rejuvenating retreat to refresh, recharge and refuel. The resort's 191 suites and rooms spread across the Wellness Sanctuary, a three-storey heritage building and the Palawan Wing, a contemporary annexe. Nestled within the resort is Oasia Spa, a sanctuary of healing and relaxation with Asian-inspired signature treatments. Tailored to the traveller who values wellness and a well-balanced lifestyle, guests can participate in various wellness and fitness activities, from sunset Yoga, Aqua Zumba classes, to wellness workshops where guests learn about sustainability, healthy living, urban farming and self-care tips.

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Bunaken Oasis Dive Resort and Spa

Job Description

Responsibilities :

• Offer personalized massage therapy that reflects the unique needs of each client
• Provide various health and wellness treatments and beauty services
• Upsell our clients on additional services in our spa
• Maintain accurate records of the work you do
• Answer any questions that your clients have about maintaining their health and wellness
• Sanitize all equipment in-between uses
• Resolve any complaints that our guests may have

Requirements :

• High school diploma or equivalent
• Formal training in either massage therapy or cosmetology
• Previous experience in a similar role is strongly preferred
• All licenses required to practice massage therapy and cosmetology in our state
• Excellent customer service skills

ONE SPA 1

Job Description

Requirements

1 Process trade certificate such as ITEC, WSQ, CITAC and etc. for Full Body Massage.

2 Relevant Experience for at least 2 years as spa therapist or masseur.

3 Age between 21 to 50

4 Healthy and able to proactive.

Duties

1 Perform opening and closing procedures.

2 Schedule guest appointments.

3 Arrange workstation, treatment room, and drapes.

4 Helps to promote the massage to the SPA members and guests.

5 Monitor stock levels of oils and creams and ensures that par stock levels are maintained at all times.

6 Provides individualized bodywork treatments that meet the guest's needs and expectations.

7 Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.

8 Obtains the basic medical history for a client, assesses any problems or conditions, and suggests appropriate therapy based on the current health of client.

9 Assess guest needs and inquire about conditions like any allergies, high blood pressure, and pregnancy before beginning the service.

10 Maintains spa and treatment room appearance, cleanliness according to standard operating procedures.

11 Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.

12 Set up and organize workstation with designated supplies, forms, and resource materials; report shortages to supervisor.

13 Be familiar with all spa packages, promotions, prices, and rates.

14 Ensures that a high standard of service is maintained throughout the spa.

15 Provide massage services to guests using props and/or products.

16 Maintain complete knowledge of correct maintenance and use of equipment, also use equipment only as intended.

17 Anticipate guest's needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

18 Maintain positive guest relations at all times and maintain client details and confidentiality.

19 Try to resolve guest complaints, ensuring guest satisfaction and inform the management about any incidents or guest complaints.

20 Handle emergency procedures and report any accidents to your manager and security.

21 Handle inappropriate guest behavior as per the Spa standard operating procedures for Inappropriate conduct for guests and therapists.

22 Frequently check with guest to promote comfort, safety, and security throughout service.

23 Fill out necessary reports or data at the end of each session.

24 Attend all scheduled meetings, classes, and training sessions; knowledge required within the Spa must be passed and train on to co-workers.

25 Assists with washing and folding of all linens used in treatment rooms.

26 Assists in all areas of recreation and leisure operation as and when required.

Carry out any other duties assigned by managemen

Hotel Puri Melaka

Job Description

Description

1- Explaining Spa service to a client
2- Welcome guest and confirm their service
3- Telephone etiquette
4- Introduce the designated Spa Therapist to guest

Hotel Puri Melaka is a great place to stay in a historical district, only 1.2 km from A Famosa. This hotel comes with Wi-Fi throughout the property.

The accommodation is located in the old part of Malacca, approximately 5 minutes' walk from Malacca River. River Walk Park is just a short drive from the 3-star hotel, while Jalan Kubu bus stop is only 0.7 km away. A family vacation to Malacca will become more exciting if you visit The Shore Oceanarium lying just 1 km from this property. For those travelling from afar, Batu Berendam airport is 10 minutes' drive away.

Welcoming guests with an antique interior, the Puri Melaka features 82 rooms with views of the garden. They are decorated with antique furniture.

There is a lounge bar on site. The restaurant Ho Hong Kee is situated extremely close to this Malacca hotel.

Nirvana Strength

Job Description

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

PT Mitra Ella Indonesia

Job Description

Key responsibilities:

• Performing various types of beauty care massages and health therapies
• Keep detailed records of the massage treatments and therapies performed on each spa guest
• Communicates with guests during massage to adjust massage techniques as needed
• Resolve guest complaints and report any accidents to the supervisor
• Clean and sanitize the work area, change maintenance room linens and sterilize all instruments and equipment before use
• Explains massage treatments and therapies to guests and provides appropriate recommendations if necessary

Requirements:

• F, Excellent customer service and communication skills
• Strong organizational and multitasking abilities
• Minimum of 3 years of experience as a spa therapist
• Relevant certifications and qualifications in various spa treatments and massage techniques
• Knowledge of spa treatments and services
• Ability to provide a wide range of spa treatments tailored to individual client needs
• Committed to ongoing professional and personal development within the business
• Ability to communicate effectively in English
• Able to join immediately
• Willing to work at Pondok Indah, Jakarta Selatan

Benefits:

• Competitive salary
• Incentives and commissions

The Mulia, Mulia Resort & Villas Nusa Dua, Bali

Job Description

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Marriott International

Job Description

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Integrated Nautical Resort Sdn Bhd

Job Description

Marriott International

Job Description

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Observes service behaviors of employees and providing feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an on-going employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducting training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Marriott International

Job Description

POSITION SUMMARY

Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Assist unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.

Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                               High school diploma or G.E.D. equivalent.

Related Work Experience:      At least 2-years of related work experience.

Supervisory Experience:         At least 1-year of supervisory experience.

License or Certification:          None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Buahan, a Banyan Tree Escape

Job Description

We are seeking a talented and dedicated individual to fill the position of Spa & Wellbeing Manager at the exclusive and beautiful Buahan Banyan Tree Escape. The primary responsibilities include managing daily spa operations, ensuring high-quality service for guests, and developing innovative health and wellness programs.

Qualifications:

• Minimum of 2-3 years of experience in spa or wellbeing management.
• Strong leadership skills and excellent communication abilities.
• Detail-oriented and customer service-focused.
• Ability to work in a team and under pressure.

Be a part of creating extraordinary experiences for every guest.

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Anantara Seminyak Bali

Job Description

Capella Hotel Singapore

Job Description

The Assistant Spa Manager oversees all spa operations to ensure full compliance with local regulations and observe quality control in all aspects. The individual practices exceptional guest service and makes sure all colleagues do the same. The individual assists with monitoring and record keeping of spa sales, costs, and profits; participates in and promotes marketing activities; communicates regularly and efficiently with management on all operational aspects. The individual is responsible for supervising colleagues and troubleshooting any issues that arise, assisting with recruitment, orientation, training, performance evaluation and discipline.

Job Responsibilities:

Deliver Service Excellence

• Oversee spa reception, reservations, retail and back of house areas
• Address guest complaints with empathy and courtesy, always finding a resolution to ensure complete guest satisfaction
• Handle correspondences and phone calls
• Verify completeness and accuracy of financial report at the end of shift

Deliver Operation Excellence

• Ensure smooth operational flow
• Maintain database of guest preferences
• Follow up on spa packages, special requests and VIPs
• Responsible for all guest supplies and non-product supplies orders
• Responsible for retail sales and retail inventory management

Manage Self and Team

• Organise and conduct monthly trainings for spa colleagues
• Develop, implement and conduct spa induction programs
• Deal with disciplinary issues of spa colleagues
• Create an effective schedule that meets the needs of the spa
• Assist with the recruitment and selection process of spa colleagues
• Liaise with Director of Spa and Wellness on retail initiatives and incentives

Talent Profile:

• Diploma in Spa & Wellness
• 3 to 4 years of experience in a luxury spa or similar field
• Knowledge of the spa industry

Marriott Hotel Manila

Job Description

GANG SHENG PTE. LTD.

Job Description

Responsibilities

• Perform spa treatment services for guests using safe, comfortable, hygienic manner and professional techniques.

• Maintain a neat and orderly work area consistent with the high standards of the spa.

• Assist in any and all ways in the spa when not scheduled to perform spa services, which include acting as spa receptionist.

• Be on time for appointments and thoroughly review appointments after completing each service and shift.

• Courteously and professionally interact and answer all spa related questions from guests.

• Serve as catalyst to cross sell and promote spa services to guests.

• To perform other duties assigned by the superior.

Minor Hotel Group Limited

Job Description

Edsa Shangri-La, Manila

Job Description

The Mayflower

Job Description

The Ritz-Carlton

Job Description

CJH Hotel Corporation (Camp John Hay)

Job Description

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 15 July 2024

Shangri-La Hotels (Malaysia) Berhad

Job Description

Hilton Hotel

Job Description

A Spa and Recreation Manager is ultimately responsible for overseeing the spa and Recreation operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

What will I be doing?

As a Spa and Recreation Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage overall operations of the spa
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development
• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

A Spa and Recreation Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management experience within the spa industry
• Ability to meet financial targets
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

• Knowledge of the local market
• Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

LEGEND SPA AND MASSAGE PTE. LTD.

Job Description

Job Scope:

• A spa manager, oversees all aspects of running a spa, including the staff, finances, and facility management.
• As a spa manager, your responsibilities include interviewing, hiring, and training employees, managing schedules and staff related issues, and tending to the needs of guests.
• Greets guests, offers assistance and consultation on Spa enquiries.
• Answers telephone call in a professional, courteous and polite manner.
• Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists.
• Ensure that all cashiering functions are carried out in accordance with accounting procedures.
• Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
• Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
• Ensure he Spa area is clean and tidy.
• Conducts inspections of the Spa areas as directed.
• Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report etc.
• Maximize Spa slots, rooms and therapists’ productivity. Up-selling of Spa packages.
• Maximize and Increase Spa capture rate.
• Solve guest complaints and raise customers’ satisfaction.
• Increase inter-action and independence with guests’ contact, in order to raise their confidence level.

Requirements

• Experience in a similar position in the spa or service industry will be an advantage
• Good interpersonal and communication skills
• Ability to understand guests’ needs
• Positive attitude and a good team player
• Able to work shift duties, including weekends and public holidays

Marriott International

Job Description

POSITION SUMMARY

Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.

Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 2-years of related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Holiday Inn Bandung

Job Description

DoubleTree by Hilton Damai Laut Resort

Job Description

Description

What will I be doing? Position Summary (bullet points)
As the Spa Manager, you will be responsible for performing the following tasks to the highest standards:
• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Seize opportunities for self-improvement by learning new skills.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Maintain vigilance and sense of responsibility at all times.
• Ensure all facilities and equipment are operating well.
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results.

Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company. The
company develops, owns, manages or franchises approximately 2,200 hotels, resorts and vacation
ownership properties. Its portfolio includes many of the world’s best known and most highly regardedhotel brands, including Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn,Hampton Inn & Suites, Hilton Garden Inn, Hilton Grand Vacations Company and Homewood Suitesby Hilton.

OTHRS SDN BHD

Job Description

About us

Pause Head Spa is more than just a head spa; it's a sanctuary where innovation meets tranquility, and every team member plays a vital role in crafting exceptional experiences for our guests. We are located in the heart of Mont Kiara, Kuala Lumpur. We believe that a happy team equals happy clients, and our serene, luxurious workspace is designed for both client comfort and staff well-being. We invest in your development with comprehensive training programs and continuous learning opportunities, ensuring you have the skills to excel and advance your career. Our team-oriented culture fosters collaboration and support, encouraging idea-sharing and teamwork. Additionally, we offer competitive salaries, performance-based bonuses, and a range of benefits to ensure you feel appreciated and motivated.

Qualifications & experience

• Minimum of 1 year of experience as a Front Desk personnel or as Customer Service representative with proven sales OR
• Minimum of 1 year of employment within a Hotel environment, Salon or Spa

Tasks & responsibilities

• Utilize spa computers with skill and proficiency; document guest information in electronic record as directed
• Familiarity with Spa Booking Softwares
• Answer the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available.
• Assisting the Store Manager with controllable costs in store
• Generates needed sales reports as per audit/accounting requirements
• Monitor general quality of work
• Assist in all areas of spa operation as requested by management.

Benefits

• Allowance
• Public Holiday OT
• Bonus
• Company Trip
• Hostel
• Commission

Integrated Nautical Resort Sdn Bhd

Job Description

Linktrix Consultants Recruitment Co., Ltd

Job Description

Location : Silom
Salary Budget : THB 60,000 - THB 80,000
Language Skills : Fluent in English
Work Policy : Onsite 100%


Key Responsibilities

• Design and execute training programs for spa staff.
• Conduct regular performance evaluations to maintain high service standards.
• Ensure exceptional guest experiences by maintaining high-quality spa services.
• Drive the development of innovative spa products and services.
• Lead and mentor the spa team, fostering a positive and productive work environment.

Qualifications

• Proven experience in spa management and training.
• Comprehensive knowledge of spa treatments and products.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with effective team management skills.
• Keen attention to detail and a commitment to outstanding customer service.
• Background in the hospitality industry is advantageous.
• Certification in spa management or related fields is preferred.
• Must be eligible to work in Thailand and proficient in both Thai and English languages.

NOPPADOL BUSINESS CO., LTD.

Job Description

Overview:

As a Spa Manager, you will oversee the daily operations of our spa facility, ensuring the highest level of customer satisfaction while maintaining operational efficiency. You will be responsible for managing staff, implementing spa policies and procedures, and driving revenue growth through effective marketing strategies and exceptional service delivery.

Initially, you will familiarize yourself with the brand and the branches in Bangkok and manage the stores. After this orientation process, you will be assigned to Vietnam to help establish and manage the Vietnam branch.

Key Responsibilities:

(1) Staff Management:

• Recruit, train, and supervise spa personnel, including massage therapists and receptionists etc.
• Schedule staff shifts, ensuring adequate coverage to meet customer demand while optimizing labor costs.
• Conduct performance evaluations and provide ongoing coaching and feedback to enhance staff performance.

(2) Customer Service:

• Maintain a welcoming and relaxing atmosphere for guests, ensuring exceptional customer service at all times.
• Address customer inquiries, complaints, and feedback promptly and professionally, striving to exceed guest expectations.
• Monitor guest satisfaction through feedback channels and implement improvements as necessary.

(3) Operational Management:

• Oversee day-to-day spa operations, including scheduling appointments, managing inventory, and maintaining cleanliness and safety standards.
• Develop and enforce spa policies and procedures to ensure smooth operations and adherence to regulatory requirements.

(4) Financial Management:

• Develop and manage the spa budget, forecasting revenue and expenses to ensure profitability.
• Implement pricing strategies and promotional campaigns to drive revenue growth and maximize profitability.
• Analyze financial reports and key performance indicators to identify areas for improvement and cost-saving opportunities.

(5) Others

• Collaborate with the marketing team to create compelling promotional materials and advertisements to showcase spa services and specials.

Qualifications:

• Thai citizen
• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Proven experience in spa management or a similar role, with a strong track record of success in driving revenue and managing staff.
• Excellent interpersonal and communication skills, with the ability to interact effectively with staff, customers, and vendors.
• Good command of English.
• Strong leadership and decision-making abilities, with a customer-centric approach to service delivery.
• Proficiency in spa management software and Microsoft Office suite.
• Knowledge of spa treatments, products, and industry trends.
• 3-5 years experience in massage/spa business.
• Owning a spa manage license.
• Experience in independently operating massage/spa shops in Thailand is preferred.
• Experience in operating massage/spa shops in Vietnam is preferred.

Benefits:

• Negotiable competitive salary starting from 60,000 THB/month, details to be discussed in person.
• Health insurance
• Social security
• Accommodation in Vietnam
• Paid time off and holidays
• Air tickets for vacation back to Thailand
• Opportunities for career growth and advancement within the company