The best place to find hotel jobs in South East Asia!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

DOMESTIC MAID SPECIALIST

Job Description

Job Responsibilities

1. Oversee the daily operations of the bubble tea shop to ensure smooth and efficient store performance.

2. Manage, supervise, and train staff, including manpower planning, duty roster scheduling, and performance evaluation.

3. Ensure strict compliance with company Standard Operating Procedures (SOPs), including beverage quality, service standards, hygiene, and food safety regulations.

4. Set and achieve sales targets by monitoring store performance and analysing sales and cost data.

5. Manage inventory, stock ordering, and cost control to minimise wastage and optimise profitability.

6. Handle customer feedback, complaints, and operational issues professionally to maintain a high level of customer satisfaction and brand image.

7. Ensure proper maintenance of store equipment, cleanliness, and workplace safety in accordance with relevant regulations.

8. Coordinate with headquarters on promotions, new product launches, and operational initiatives.

1. Minimum 3 years of relevant working experience as a Store Manager / Assistant Manager in a bubble tea shop or food & beverage outlet.

2. Strong knowledge of bubble tea preparation processes and overall F&B store operations.

3. Proven leadership and people management skills with the ability to motivate and manage a team.

4. Good communication and interpersonal skills.

5. Able to work under pressure and adapt to a fast-paced environment, including shift work and peak hours.

6. Strong sense of responsibility with good service attitude and customer-oriented mindset.

7. Basic understanding of sales analysis, inventory management, and cost control.

8. Candidates with experience in chain or franchise F&B brands will be an advantage.

THE POD PTE LTD

The POD Boutique Capsule Hotel is Singapore's largest and most established boutique capsule hotel, catering to discerning travellers who desire fuss-free and convenient living. For more information, visit www.thepodcapsulehotel.com.

Job Description

Job Summary

As an Assistant Operations Manager/Operations Manager, you will have exposure in Front Office, Housekeeping and Maintenance Department as you will be assisting the Hotel Manager with the general operation of the hotel while also assisting guest whenever necessary.

Working closely with the Hotel Manager, you will be a strong team player and able to juggle a diverse number of tasks at any one time. You will be a dynamic individual with exceptional communication skills and a commitment to deliver excellent guest experience.

Job Duties/Responsibilities

• Provide leadership to the hotel operations departments, including Front Office, Housekeeping and Maintenance to ensure the hotel is in operative condition to receive & serve guests
• Manage day to day hotel operations, plan and assign work, and establish performance and development goals for team members
• Ensure highest level of guest satisfaction by monitoring online reviews and providing quality guest services, facilities and amenities
• Make recommendations for capital improvements to enhance the hotel assets
• Keep relevant costs under control, increase Rev PAR and hotel revenue
• Evaluate levels of guest satisfaction and monitor trends, with a focus on continuous improvement and service recovery process
• Maximize room occupancy at best rates and use up-selling techniques to promote the hotel (set departmental objectives, work schedules, budgets, policies, and procedures)
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Manage staff performance issues in compliance with company policies and procedures
• Comply with hotel security, fire regulations and all health and safety legislation act in accordance with policies and procedures when working with front/back of house equipment and property management systems
• Performs daily, weekly and/or monthly inspections and reports
• Responsible for the overall management of the operation of the hotel and available on call 24 hours a day to resolve any urgent problems on emergencies
• Responsible to be on duty when superior is on off/rest day/holiday when possible, similar delegation to team member when you are on off/rest/holiday
• Conduct daily/weekly briefing to discuss routine operational matters, revenue targets, feedback/reviews and action taken for service recovery, and any staff issues.

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Requirements

• Minimum 3 to 5 years’ relevant working experience in hotel management and operations
• Responsible, highly committed, strong leadership with good interpersonal skills
• Proficient in software applications including Word, Excel, PowerPoint
• Great leadership and organisational skills
• Energetic, driven, and positive
• Passion for providing an exceptional customer service experience
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on flexible shifts including overnight, weekends and holidays on rotation basis when required
• Self-motivated with a results-driven approach

YOCHI ASIA PTE. LTD.

Job Description

The Yo-Chi Assistant Venue Leader is responsible for creating great customer experiences by supporting the Venue Leader in running a seamless venue operation. This includes leading a strong customer service focus, driving quality standards, people management, maintaining a safe working environment, and financial accountability to achieve commercial results.

Roles and Responsibilities

• Ensure every team member is committed to delivering great customer service

• Always maintain a clean and tidy venue, ensuring team members are aware of their roles and tasks

• Address any customer concerns or issues with professionalism and care and address any escalated matters

• Ensure all food products are prepared to adhere to the respective operational procedures

• Manage all food inventory to maximise sales and profitability

• Ensure all team members adhere to all Yo-Chi policies and procedures

• Record and act upon any identified hazards in the venue

• Provide feedback and ongoing coaching of the team to build on product quality, knowledge and service skills

• Lead by example, demonstrating the standards of care and customer service that are expected of the team

RESTAURANT ZEN PTE. LTD.

The Frantzén Group has grown from just one small restaurant into several different restaurants. It has also grown to reach outside Stockholm and Sweden. The mothership is Frantzén, but also include the gastro pub The Flying Elk, the wine bar Gaston, the cocktail bar Corner Club, Av Frantzén (catering), as well as the restaurant Bobergs Matsal, Nordiska Kantinen & Botanique (located in the famous department store “NK”). Alongside all this the Frantzén Group has opened Frantzén Kitchen and produced a number of awarded cookbooks and also imports wine through Gaston wine import.

Job Description

Job Description & Requirements
Assistant General Manager – Restaurant Zén, Singapore

Are you a seasoned hospitality professional with the drive and finesse to lead at the highest level? Restaurant Zén, the Singapore flagship of the acclaimed Frantzén Group, is looking for an Assistant General Manager (AGM) to join its senior leadership team.

As the sister restaurant to Stockholm’s three Michelin-starred Frantzén, Zén delivers a refined, immersive dining experience across three meticulously designed levels in a heritage shophouse in downtown Singapore.

About the Role
As Assistant General Manager, you will work closely with the General Manager to oversee the day-to-day operations of the restaurant, ensuring a seamless and exceptional guest journey at every touchpoint. You’ll lead a high-performing team, uphold the highest standards of hospitality, and help drive innovation and efficiency across all departments.

What We’re Looking For

·       Leadership Excellence: Proven experience in a senior management role within fine dining or luxury hospitality.

·       Hospitality Visionary: Deep understanding of refined guest service and the ability to anticipate and exceed expectations.

·       Operational Expertise: Strong background in floor operations, guest engagement, team development, and service logistics.

·       Collaborative Leadership: Ability to work closely with kitchen, beverage, and service teams to deliver a unified, world-class experience.

·       Team Builder: Skilled in coaching and mentoring talent, fostering a culture of continuous learning and professionalism.

·       Adaptability & Poise: Calm under pressure, decisive, and solutions-oriented in a fast-paced environment.

·       Exceptional Communicator: Fluent in English, with clear and professional communication skills, both written and spoken.

Key Responsibilities

·       Support the General Manager in leading all aspects of the restaurant’s operations and service strategy.

·       Oversee daily service, ensuring excellence, consistency, and attention to detail throughout the guest experience.

·       Coach, mentor, and manage the front-of-house team, with a strong focus on training and performance development.

·       Maintain and refine service standards in line with the Frantzén Group’s philosophy.

·       Manage guest relations, handle feedback with discretion, and ensure high satisfaction and loyalty.

·       Collaborate with the culinary and sommelier teams on menu briefings, wine pairings, and service flow.

·       Monitor operational KPIs, staff scheduling, and departmental coordination.

·       Uphold health and safety standards and ensure full compliance with all regulatory requirements.

Why Zén?
Joining Zén means stepping into a leadership role at the forefront of global fine dining. You will be part of an internationally acclaimed group committed to excellence, creativity, and integrity with opportunities for growth across the Frantzén Group’s global network.

Employee Benefits Include:

·       Competitive salary with performance-based incentives

·       Daily staff meals

·       Birthday leave

·       Staff dining privileges across the Unlisted Collection Group

·       Global career development opportunities within the Frantzén Group

Shape the Experience. Lead with Intention.
If you’re ready to elevate your career in a Michelin-starred setting and lead with purpose, we invite you to join the team at Restaurant Zén. Help us shape some of the most memorable dining experiences in Asia — and the world.

Apply today and be part of our pursuit of perfection.

Ding Feng Restaurant

Job Description

• Opening and closing the restaurant.
• Appointing, inducting, and mentoring new staff members.
• Scheduling shifts and assigning tables to waitstaff.
• Resolving customers' questions and grievances in a professional manner.
• Conducting payroll activities in an accurate, timely manner.
• Ensuring that the restaurant adheres to pertinent health and safety regulations.
• Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.
• Sourcing better deals on all resources and equipment that warrant replacing or replenishing.
• Recording all income and expenses and ensuring that cash registers are balanced.

*Our restaurant daily operation from 12pm-2am

CEDAR MAISON PTE. LTD.

Job Description

An utltra-high net worth family is looking for an Assistant House Manager for their residences in Monaco, Dubai and Singapore.

Key Responsibilities:

• Maintain the households in an orderly and efficient manner

• Supervise and manage other domestic staff, such as housekeepers, gardeners, chef and chauffeurs

• Plan and coordinate events and social gatherings, such as dinner parties and receptions

• Maintain inventory of household supplies, groceries, and other necessary items

• Ensure the security of the household and its contents, including valuable artwork, antiques, and other collectables

• Maintain high standards of hygiene and cleanliness throughout the households

• Attend to the needs of the family and their guests, including serving meals, drinks, and snacks

• Purchase of items including personal items as required by the family

• Oversees households improvement, repair & maintenance and renovation

• Liaison with medical clinics and other service providers on behalf of the family. 

• Other duties as assigned by the family

Qualifications:

• Diploma or equivalent required; Bachelor's degree preferred

• Minimum of 5 years of experience as a Butler or in a related position

• Pleasant disposition with excellent command of English, both written and spoken.

• Excellent communication and interpersonal skills

• Strong organizational and time management skills

• Ability to manage and motivate a team of domestic staff

• Knowledge of proper etiquette and protocol for formal events and social gatherings

• Strong attention to detail and a high level of discretion and confidentiality

• Ability to handle multiple tasks and priorities simultaneously

• Ability to thrive in fast paced, demanding and often fluid environment.

• Must be comfortable working in a private residence and interacting with the family and their guests in a professional and courteous manner

• Experience working in a private residence or luxury hotel preferred

• Valid driver's license and clean driving record

Working Conditions:

• Work schedule may vary and may include early mornings, late nights, weekends, and holidays

• Will be required to work in households in different geographical locations  

BROS CLEANING PTE. LTD.

Job Description

Kitchen Crew/Manager is to provide an exceptional food to ensure an exceptional dining experience for our Guests. This experience will leave the guests craving to return soon and share their excitement (food shots and selfies are preferred).

Role and Responsibilities

• Ensure all Junior cleaners proper cleaning on the dining and dishwashing area are clean and tidy at all times (Sanitizing, cleaning, Sweeping and mopping).
• Perform and help out on dishwashing duties
• Guide Junior cleaners to Operate dishwashing machine with care and follow safety procedures
• Store clean dishes, glasses and equipment appropriately
• Maintain and upkeep of all cleaning equipment, supplies, and products
• Empty Trash cans and dispose at the designated trash area
• Follow all health and safety regulations. Have and maintain required licenses: Food Handler (state and county specific).
• Work a varied schedule, including shifts, days, holidays, doubles, positions, and events.
• Meet physical requirements as dictated by the job, standing (10 hours), walking, lifting (40 pounds), stooping, carrying (25 pounds), and wiping.
• Any other tasks as and when assigned by Management

SEVEN CROFT PTE. LTD.

Job Description

• Supervise daily restaurant operations
• Provide excellent customer service and resolve complaints
• Train, schedule, and support restaurant staff
• Monitor food quality and service delivery
• Manage inventory and supplier relationships
• Ensure compliance with health and safety standards
• Track expenses, monitor budgets, and reduce costs
• Use restaurant management software for reporting and analytics
• Lead by example and promote a positive work environment
• Handle administrative tasks such as rosters, payroll, and ordering

Bistro Onethirtysix (Whampoa) Pte. Ltd.

Bistrone36 is a cosy, jovial bar and kitchen tucked away in a corner of a peaceful street situated at Whampoa West.

Job Description

All food and beverage services such as serving food and beverage, taking orders, Barista, Bartender and cashiering. Train and manage Staffs, help to boost sales, handle complains from customers, order food and drinks from suppliers, create new food and drinks in the menu, check emails and handle calls from customers.

PUNJABY DAWAT PTE. LTD.

Job Description

Assistant restaurant managers oversee and support the operations at dining establishments to ensure profitablity and an enjoyable dining experience. These profesionnals work in conjunction with restaurant managers.

* Opening and closing of the restaurant.

* Recruiting, induction and mentoring new staff members.

* Scheduling shifts and assigning tables to waitstaff.

* Resolving customer's questions and grievances in a professional manner.

* Conducting payroll activities in an accurate and timely manner.

* Ensuring that the restaurant adheres to pertinent health and safety regulations

* Purchasing new ingredients, kitchen utensils and equipments as stock is depleted or damaged.

* Sourcing better deals on all resources and equipments that warrant replacing or replenishing.

* Recording income, expenses and ensuring that cash registers are balanced.

BEST CLEANING SERVICE PROVIDERS PTE. LTD.

Job Description

Operations Management

• Oversee day-to-day cleaning operations across assigned sites (commercial, industrial, residential, or public facilities).
• Ensure cleaning services are delivered according to contract specifications, quality standards, and service level agreements (SLAs).
• Plan and deploy manpower efficiently to meet operational requirements.
  

• Conduct routine site inspections and audits to maintain cleanliness, hygiene, and safety standards.

• Manage work schedules to ensure adequate coverage for all shifts and locations.

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Reporting to the Director of Finance, the Information Technology Manager plays a pivotal role in managing and overseeing the hotel's technology infrastructure and ensuring seamless integration of IT systems to support daily operations and strategic initiatives from the senior management team.

Responsibilities:

• Managing and organizing all Business Applications, Databases and Messaging System of the property in accordance to the established procedures issued by the Management and the industries best practice processes.

• Prepare the hotels’ IT annual budgets and submit to corporate office for approval.

• Develop and spearhead the hotels’ IT infrastructure and support the extensive operation systems and network.

• Monitor the operational efficiency of the hotel IT systems and take appropriate remedial measures to correct systems inadequacies, etc.

• Source, evaluate and recommend IT systems for purchase and upgrade.

• Review and negotiate hardware/software maintenance contracts and software licensing with IT suppliers.

• Run an efficient department with an optimal staff level and operate a responsive IT support service to all IT users, which addresses systems problems /failures.

• Manageall associated activities in respect of IT systems changes thereby promoting seamless changes and minimizing disruptions to operations.

• Educate IT users on correct usage of IT systems and associated IT supplies and accessories to minimize systems failure.

• Supervise IT team and assign them work in accordance with priorities and skill capabilities so as to ensure optimum contributions to hotel operations.

• Conduct performance review of team member and provide honest feedback on their respective performance, the aim being to guide and improve where there is a shortfall in performance and reinforces the performance.

Requirements:

• Minimum of 7 years of IT experience, preferably hospitality industry.

• Diploma or Bachelor’s degree in Information Technology or Business Studies, or any other combination of education, training, or experience that provides the necessary knowledge, skills, and abilities to perform the job.

• Proficiency in Windows Operating System, and Hotel Related Business Applications (e.g. Opera, Opera Cloud, Infrasys etc)

• Good knowledge of multi property emails, websites, DNS and CISCO networks.

• Excellent communication skills (oral and written).

• Customer oriented

Bachmann Japanese Restaurant Pte Ltd

Job Description

Job Responsibilities

· Assist Outlet Manager in ensuring daily opening and closing duties in the outlet are properly executed

· Overseeing outlet operations and maintaining its operational smoothness

· Maintain high productivity, quality, and customer service standards

· Respond efficiently and accurately to customer feedback

· Recruiting & hiring of restaurant staff

· Responsible for induction training and on the job training of new employees and also newly promoted staff

· Responsible for employee's performance and discipline

· Responsible for achieving target sales and profit levels

· Liaise with Central Kitchen and external suppliers for ordering

· Manage stock levels of beverage and other related utensils and cutleries

· Backend duties: Sales report, stock takes, scheduling etc

· Ensuring safety, cleanliness and sanitation standards are adhered to by all staff

of the restaurant

· Handle any other duties assigned by Outlet Manager

Job Requirements

· Minimum GCE O-Level or ITE qualifications

· Minimum 2 years managerial experience in F&B or relevant experience

· Positive attitude with ability to influence and lead a team

· With F&B experience is an asset but not essential

· Pleasant and cheerful personality, energetic and team player

· Provide friendly and professional service to customers

· Able to multi-task, adapt to fast paced environment and work under pressure

· Able to perform split shift and work on weekends and public holidays

· Possess WSQ Food & Hygiene Certificate

DAY ONE PTE. LTD.

Choose Day One so you can focus on your business growth. Our business is built around relieving your business demands. We do this by providing you the knowledge, systems and processes that are integrated into the way you work. Whether you have one employee or more than 100 employees, our system is designed to scale alongside your growth.

Job Description

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines

MORE YOGURT PTE. LTD.

Job Description

Responsibilities:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem-solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines

CONRAD SINGAPORE MARINA BAY

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Director of Quality Excellence is the strategic and operational champion of service quality, guest satisfaction, and continuous improvement across the hotel. This role integrates data-driven insights, Lean Six Sigma methodologies, and AI-enabled tools to elevate the guest journey, ensure compliance with brand and Forbes standards, and drive sustainable performance. Collaborating closely with all departments, this leader transforms feedback into action, SOPs into excellence, and innovation into measurable results.

Key Responsibilities

Quality Governance & Compliance

• Lead property-wide Quality Assurance meetings; consolidate findings from audits, Forbes criteria, and brand standards.
• Conduct regular audits and walkthroughs; assign and track corrective actions with department heads.
• Ensure full compliance with Hilton Brand Standards and Forbes Travel Guide criteria.

Guest Experience & Feedback Analysis

• Analyze guest feedback from internal platforms and external review channels to identify trends and root causes.
• Drive the Stay Experience Platform program; translate insights into actionable improvements across departments.
• Own the Customer Preference Centre to enable hyper-personalized service and targeted upselling.

Process Optimization & SOP Management

• Review and redesign SOPs to eliminate inefficiencies and elevate service delivery.
• Coach department heads on Lean Six Sigma principles to streamline operations and enhance consistency.
• Establish and maintain QA processes and documentation.

Training & Capability Building

• Partner with HR and L&D to design and deliver training on QA, Forbes standards, and continuous improvement.
• Monitor team competency and readiness through audits, observations, and feedback loops.
• Prepare and lead Forbes and mystery audit simulations to ensure audit-readiness.

Innovation & AI Integration

• Curate and govern a secure AI Prompt Library for service recovery, guest communication, and process improvement.
• Leverage AI and analytics tools (e.g., Power BI, Copilot Studio) to build dashboards and track KPIs.
• Pilot innovative strategies to enhance personalization, engagement, and operational agility.

Financial & Strategic Impact

• Build ROI models for improvement initiatives; collaborate with Finance to embed savings into forecasts.
• Track and report on quality-driven financial outcomes (e.g., RevPAR uplift, cost savings, guest retention).
• Align quality initiatives with ESG and sustainability goals where applicable.

Qualifications & Skills

Required

• Bachelor’s degree in Hospitality, Business Analytics, or related field.
• 8+ years of progressive experience in luxury hotel operations, including guest-facing and leadership roles.
• Certified Lean Six Sigma Black Belt or equivalent.
• Advanced proficiency in Microsoft Power BI, Copilot Studio, and data visualization tools.
• Strong communication, facilitation, and cross-functional leadership skills.

Preferred

• Master’s degree in Operations, Data Science, or Business Management.
• ISO 9001 Lead Auditor, EFQM Assessor, or similar quality accreditation.
• Experience in multi-property, pre-opening, or regional roles.
• Recognized thought leadership in AI, Lean, or hospitality quality management.

Leadership Attributes

• Executive Presence & Influence: Inspires confidence across all levels, from owners to frontline staff.
• Analytical & Insightful: Translates complex data into clear, actionable strategies.
• Innovative & Curious: Constantly explores new tools and methods to enhance guest   experience.
• Collaborative & Approachable: Builds trust and alignment across diverse teams.
• Results-Oriented: Sets clear goals, tracks progress, and celebrates success.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

BCH HOTEL SINGAPORE

Job Description

JOB SUMMARY

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

CANDIDATE PROFILE 

Education and Experience 

Diploma or equivalent in Hotel Management, Marketing, or related field.
Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience. 
 

CORE WORK ACTIVITIES

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.

• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.

• Adjusts Elite Member status when necessary according to established guidelines.

• Partners with Head Connector to update, appoint and activate connector team on property.

• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.

• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.

• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Assists with energy conservation efforts by monitoring compliance during property tours.

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.

• Sets a positive example for guest relations.

• Helps employees to provide excellent customer service.

• Assists in coaching and providing feedback to associates.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.

• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.

• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.

• Maintains complete knowledge of all hotel and departmental policies and procedures.

• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

• Provides guidance and direction to subordinates.

• Assists as needed in the interviewing and hiring of other team members.

• Monitors effectiveness of departmental staffing guide.

• Provides training, development, professional discipline, and positive support for all employees within the department.

• Administers performance evaluations for all employees within the department.

• Facilitates departmental strategic planning meetings.

• Direct the performance of staff and follow up with coaching and guidance to praise or make corrections

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

The Senior Manager of Hotels Project Development at Resorts World Sentosa manages the entire lifecycle of new hotel development or renovations, from concept to launch, focusing on planning, budgeting, stakeholder coordination (designers, contractors, operators), ensuring brand standards, and overseeing timelines for seamless pre-opening and operational readiness, blending strategic vision with precise execution for guest experience.

Key Responsibilities

Project Planning & Execution:

• Develop and manage comprehensive project plans covering timelines, milestones, budgets, procurement, and key dependencies.
• Oversee & coordinate design development stages (concept, schematic, detailed design, and construction documentation).
• Manage multiple concurrent projects with varying complexity and scale.

Stakeholder Management:

• Coordinate with the building enhancement team, interior designers, F&B, IT, and external vendors such as consultants, contractors, hotel/brand operators, authorities, ensuring alignment.

Financial Control:

• Prepare, manage and track project budgets, spend forecasts, and cost plans.
• Participate in procurement processes, vendor evaluation, contract negotiation, value engineering initiatives, raising PO's, facilitate claims and requisitions.

Compliance, Risk & Governance:

• Ensure adherence to safety standards and local regulations.
• Identify project risks early (cost, schedule, quality, supply chain, operational impact) and implement mitigation strategies.

Quality Management & Brand Integrity:

• Ensure design and construction quality meets/exceeds brand standards.
• Oversee mock-ups reviews/inspections to ensure consistency with design intent.

Pre-Opening & Launch:

• Lead hotel pre-opening project activities including Rooms, back-of-house, public areas, and F&B readiness.
• Manage structured handover from project to operations, including snagging, warranties, and defect liability periods.

Documentation:

• Prepare project reports, dashboards, and presentations for senior leadership.
• Maintain documentation including contracts, submissions, approvals, and records.
• Capture post-project reviews and lessons learned to support continuous improvement.

Leadership & Continuous Improvement

• Provide functional leadership, mentoring, and guidance to junior team members.
• Promote best practices in project management, sustainability, and operational design.
• Contribute to long-term development planning and portfolio optimization initiatives.

Required Qualifications

• Bachelor's degree in hospitality management, or a related field.
• Minimum of 5 years of proven project management in hospitality, especially hotel pre-openings, mixed-use, integrated resorts, or luxury hotel environments.
• Proven track record in hotel pre-openings, major renovations, or new-build developments.
• Strong understanding of hotel operations, brand standards, and guest experience.
• Experience working with international hotel brands and operators preferred.
• Knowledge of construction processes, design coordination, and regulatory approvals.

SAMBAL & SOTHI PTE. LTD.

Job Description

• Pleases customers by providing a pleasant dining experience.
• Accomplishes restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; and enforcing policies and procedures.
• Achieves restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; and implementing change.
• Meets restaurant financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Plans menus by consulting with chefs, estimating food costs and profits, and adjusting menus.
• Controls costs by reviewing portion control and quantities of preparation; minimizing waste; and ensuring high quality of preparation.
• Avoids legal challenges by conforming to the regulations of the alcoholic beverage commission.
• Maximizes bar profitability by ensuring portion control and monitoring accuracy of charges.
• Publicizes the restaurant by designing and placing advertisements; inviting food editors to review the restaurant; contacting local, regional, and national magazines with feature ideas; and encouraging local businesses to hold social events at the restaurant.

Google

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.

Job Description

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

• Bachelor's degree or equivalent practical experience.
• 10 years of combined facility management and service experience with an emphasis on facilities, hospitality, corporate services, property management or equivalent office management experience within an organization.

• Experience developing and managing budgets (including capital budget justification).
• Experience effecting strategic change and initiatives where prudent.
• Agreement management expertise, including ensuring compliance with the terms and conditions, change governance, and agreement performance management.
• Ability to think 'out of the box' and bring creative, nonstandard, and innovative solutions to the table.

Wenet SGP Pte Ltd

Wenetgroup Ltd. () is an enterprise management consulting firm with headquarters in Taipei, Taiwan. We are dedicated to providing professional service to assist our customers with problem-solving and enlarging factors of success. We focus on customer service and create an exquisite service experience. Founded in 2017, our Singapore office aims to not only provide service to our customers but also a bridge across the region. Besides Singapore, we also have overseas offices in the US, Japan, and Malaysia.

Job Description

Job Responsibilities:

• Managing the household’s schedule and calendar of Chairman or CEO
• Event planning, organizing, and coordination.
• Arranging appointments for personal and professional needs.
• Scheduling home maintenance and repair work and supervising the project.
• Handling household bills and administrative duties.
• Running errands and performing necessary tasks.
• Supervision of other household staffs, such as housekeepers, private chefs, nanny, and drivers.
• Plan and control household resources, such as manpower shift,hou sehold inventory.
• Ensure essential support is provided for the business trip, including arranging a flight to a local destination if necessary, and can provide local support for the required setup.
• Prepare and design household management SOP such as equipment manual, inventory list, vendor list, and daily checklist.

Job Requirements:

• Proven work experience in a similar role
• Being a good communicator, understanding the family’s preferance/lifestyle.
• Being knowledgeable in a wide range of areas related to the role.
• Being responsible, efficient, discreet, and organized
• Excellent judgment, attention to detail and ability to handle confidential information.
• With A Butler Certification is an advantage
• Professional in Microsoft office and document filing.

JAO FAH SERVICES SINGAPORE PTE. LTD.

Job Description

The Plattering Co. Pte Ltd, known for its beautiful grazing tables and creative catering buffet setup displays, sharing platters, bowls and bentos and unique catering setups. As we continue to expand, we are seeking for a skilled and efficient Operations Manager  to join our catering team. The Operations Manager is responsible for overseeing the daily logistics and operational functions of the catering service. This role ensures that all food orders are accurately fulfilled, deliveries are executed on time, and customers receive exceptional service. The Operations Manager coordinates team schedules, manages drivers, and serves as a key point of contact for customer enquiries and complaints.

Mandate Of Manpower

Job Description

Job Responsibilities including but not limited to:

• Assist in the Outlet Manager in the operations of outlet
• Drive revenue, maximize profits and minimize costs of the outlet
• Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
• Ability in handling customers’ feedback and maintaining high service standards
• Responsible in maintaining overall cleanliness of outlet area
• Form robust relations with team members and assist in their development
• Manage staff discipline, appearance and work performance
• Co-lead the team to achieve high quality services delivered to guests at all times
• Responsible for recruitment, orientation and training of staffs
• Responsible for monthly staff’s schedule planning
• Any other ad hoc duties assigned by the company

Requirements:

• Candidate must possess min. Diploma in Food & Beverage or equivalent
• Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
• Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
• Strong customer service and problem solving skills
• Strong planning and people management skills to lead a dynamic service team
• Team player with excellent interpersonal and communication skills
• Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
• Able to work in fast-paced F&B environment
• Able to commit shift work, weekends and public holidays
• Proficient in MS Office applications for administrative work

COVER PROJECTS PTE. LTD.

Cover Projects Pte Ltd provides bespoke and turnkey solutions which can range from consultancy, design planning all the way to hospitality and food and beverage management concepts. We are a team which fuses design thinking with space and community management.

Job Description

Jobs Description:

• Responsible for the overall financial and business success of our hospitality portfolio and takes on commercial accountability for budgeting, financial management, financial forecasting, operational and resource planning, marketing plans, etc; and the delivery of agreed KPIs set by Management.

• Establish brand and operating standards, including devising Standard Operating Procedures (SOP) to be adopted for our business, and implementing these SOPs diligently for compliance.

• Sales-oriented with creative strategies to drive occupancy rates and achieve revenue targets, keeping abreast of new hospitality trends and development, locally and in the region.

• Constantly monitor financial performance and operational results through evaluating and re-designing processes, implementing necessary changes to align with financial and operational objectives. Takes initiative and is proactive in resource allocation especially in improvement actions, cost efficiencies, cost savings, etc.

• Oversee marketing, sales & operations for non-room divisions such as Leasing, Wellness and Events.

• Responsible for driving direct booking via our corporate website.

• Ensure compliance of regulations of the SMM, SG Clean, Employment Act, Occupational Health & Safety

• Act, fire regulations and other legal requirements; including fronting all communications with authorities where needed, including but not limited to the renewal of all requisite licenses of our business.

• Responsible for the day-to-day management of our hospitality asset including managing the team of service staff, to lead and supervise the service team to achieve operational and service excellence. This includes overseeing and co-ordinating resources for housekeeping operations and the overseeing of usual daily handover at change of shifts.

• Step up in situations of guest’s complaints and think on the feet to resolve all issues in a timely and hospitable manner.

• Prepare monthly reports to Management to review operating performance and track financial performance against annual budget.

• On a regular basis, evaluate business plans as well as marketing strategies and initiatives. Effectively implement approved marketing plans and initiatives to target groups identified and concurred by Management, working closely with Marketing/Creative Department for the production and distribution of marketing and promotional materials to boost sales.

• Work closely with Finance/Accounts Department for monthly financial reports to be prepared for Management review. Manage cash float and petty cash diligently with front desk service executive(s) for proper accounting and reconciliation purposes by Finance/Accounts Department.

• Coordinate with Human Resource Department for all human resource planning with regards to recruitment, training and mentoring of service staff, including scheduling of roster for service staff and housekeeping personnel, and work permit applications, etc.

• Manage backend OTA and TripAdvisor guest reviews platform; and manage guests’ requests and messages on our in-house platform.

• Oversee the proper maintenance and upkeep of our hospitality assets and report any maintenance issues.

• Coordinate rectification works, where necessary.

• Conducting regular inspections of the facilities to detect, resolve problems and ensure it meets safety standards.

• Respond to after-hours emergency or urgent guests’ requests in a timely manner.

• Plan, schedule, manage and oversee all the maintenance, renovation, repair, and installation activities.

• Supervising and leading all maintenance processes and operations.

• Monitor expenses and control the budget for maintenance.

• Develop and ensure standard maintenance procedures are up to date and industry best practices standard.

• Perform other duties as may assigned by The Company

Jobs Requirements:

• Experience in General Manager at least 5 years and above (Preferred Hospitality)

• Experience in Pre-Opening Service Apartments, Hotels.

• Experience in planning and budgeting.

• Excellent leadership and decision-making skills.

• Knowledge of business process and functions

• Outstanding organizational and leadership skills

• Problem solving attitude and strong analytical ability.

• Excellent communication skills

• Able to work under tight deadlines and fast paced environment.

Marriott International

Job Description

Marriott International

Job Description

Koufu Pte Ltd

“Koufu” refers to the Chinese belief that it is one’s good fortune to feast on good food, therefore "mouth fortune".

Job Description

• Basic Salary: Up to $2700 Excluding Incentive + AWS + Performance Bonus + Progressive Bonus

Duties and Responsibilities

Assist the Foodcourt Manager in the following areas:

(a) External Customer Relationship Management

• To retain 100% stall occupancy through effective tenant relationship
• To uphold quality control in food products sold in the tenant stalls
• To handle customers’ and landlord’s feedbacks and identify lapse of outlet’s services

(b) Outlet Operations Management

• Work pro-actively with the Maintenance Department to fix outlet’s hygiene and maintenance issues in a timely manner. Ensure the outlet is well-maintained at all times and is in line with the Workplace Safety and Health (WSH) guidelines
• Perform daily sales bank-in.
• Achieve monthly sales target and FD rental income target.
• To ensure smooth operations during opening, mid and closing shifts.
• To uphold quality control in food & beverage products sold in the FB stalls
• Prepare reports at the end of shift/week.

(c) Internal Customer Relationship Management

• Work with the Marketing department to execute marketing activities or campaigns etc.
• Work with the Procurement department to replenish stock through procurement portal etc.
• Provide support to the Finance department through submission of sales receipts, reports etc.
• Provide support to the Human Resource department through submission of verified attendance etc

(d) Any other duties as directed

Requirements:

• Min. GCE ‘N’ level or equivalent
• Service-oriented and diligent with high level of integrity
• Mature and possess good interpersonal skills to assist Foodcourt Manager to manage cleaners, employees, customers and tenants
• Problem-solving and investigative role to handle customer’s complaints on food quality or service attitude.
• Computer literacy

ERT EMPLOYMENT PTE. LTD.

Job Description

Manager is responsible for managing the operations of the organization. This includes overseeing the management of resources on project sites, directing and monitoring business operations, developing operation plans, managing service contracts and incidents, and communicating with stakeholders and clients to ensure quality work. He/She is also required to carry out capability development activities and any other operational requirements as directed by the management. Key Responsibilities:

Supervision:

Hand on need work on ground- train and supervise staff to ensure they meet performance standards and follow safety protocols. Scheduling:

Create and manage cleaning schedules, ensuring adequate coverage for all areas and shifts. Quality Control:

Inspect work areas regularly to ensure cleanliness and quality standards are met. Inventory Management:

Monitor and order cleaning supplies and equipment as needed to ensure uninterrupted services. Customer Service:

Address client inquiries and concerns promptly and professionally. Training:

Conduct on-the-job training for new employees and provide ongoing training for existing staff. Safety

have to travel whole Singapore, have around 30 locations

when shortage of manpower needs to cover their duties.

SHIV RESOURCES PTE. LTD.

Job Description

Roles & Responsibilities
Job Description & Requirements

Responsibilities

1. Deliver a pleasant and memorable dining experience for all restaurant patrons and event guests.

2. Respond promptly to guest feedback or concerns that require managerial decision-making and immediate action.

3. Collaborate closely with the operations team to achieve and exceed restaurant sales targets.

4. Prepare staff schedules to ensure adequate and efficient staffing levels at all times.

5. Manage restaurant human resource functions by orienting, training, assigning, scheduling, coaching, counselling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing performance; and enforcing company policies and procedures.

6. Achieve operational objectives by contributing to strategic planning and reviews; preparing and executing action plans; implementing standards for productivity, quality, and customer service; resolving operational issues; identifying trends; and recommending or implementing improvements to restaurant setup, systems, and policies.

7. Meet financial objectives by forecasting operational requirements, preparing annual budgets, monitoring expenditures, analysing variances, and initiating corrective actions to ensure costs remain within company budgets and financial guidelines.

8. Plan menus in consultation with chefs by estimating food costs, evaluating profitability, and making necessary menu adjustments.

9. Control costs by enforcing portion control standards, monitoring preparation quantities, minimizing waste, and maintaining high food quality.

10. Maintain a safe, secure, and healthy environment by establishing, enforcing, and complying with sanitation standards, legal regulations, and safety procedures, as well as securing revenues and implementing corrective action plans when required.

11. Maintain restaurant ambiance by overseeing lighting, background music, linen service, glassware, dinnerware, utensil quality and placement, and by monitoring food presentation and service standards.

12. Enhance the reputation of the department and organization by taking ownership of new initiatives, responding positively to unique requests, and exploring innovative opportunities to add value to restaurant operations.

13. Assist the banquet team as required and when directed by management.

14. Promote the restaurant brand within the local community through word-of-mouth engagement and organized restaurant events.
    

    Competencies
    

    • Ability to manage and coordinate activities across multiple departments, including Operations, Kitchen, Sales, and Regulatory Compliance.

    • Demonstrated leadership skills with the ability to inspire, guide, and motivate teams toward organizational goals.

    • Strong capability to monitor, evaluate, and improve processes and procedures to ensure operational excellence.

    • Ensures streamlined and efficient production and delivery of goods and services while maintaining quality standards.

    • Highly organized, with the ability to manage documentation, administrative tasks, and team performance effectively.

    • Handles customer complaints tactfully, professionally, and with a solution-oriented mindset.

    • Consistently strives to achieve the highest level of customer satisfaction.

    • Displays patience and a strong customer-focused approach in all situations.

    • Excellent customer service and interpersonal communication skills.

Private Advertiser

Job Description

About the role

• Assist the Operation Manager in leading and motivating the front-of-house team to deliver outstanding customer service

• Oversee the efficient and effective management of restaurant operations, including reservations, customer relations, and staff scheduling

• Monitor inventory, place orders, and ensure proper stock control to maintain the smooth running of the restaurant

• Resolve customer complaints and concerns in a professional and timely manner

• Provide training and development opportunities for the front-of-house team to enhance their skills and knowledge

• Collaborate with the kitchen team to ensure a seamless dining experience for our customers

• Assist in the implementation of marketing initiatives and events to drive business growth

What we're looking for

• Minimum 2 years of experience as an Assistant Restaurant Manager. More than 5 years will be considered for Manager position.

• Excellent customer service and problem-solving skills

• Strong leadership and team management abilities

• Proficient in inventory management and cost control

• Effective communication and to communicate in different local languages

• Adaptable and able to work well in a fast-paced environment

TRUST RECRUIT PTE. LTD.

Trust Recruit is Singapore’s leading relationship-based human resource and recruitment firm. With more than 20 years of collective consulting experience, we provide personalized workforce solutions for our corporate clients, ranging from multinational corporations to the public sector, as well as small and medium enterprises.

Job Description

Key Responsibilities:

New Launch Development & Product Planning

• Participate in early-stage development planning including site evaluation, feasibility input, and development strategy

• Work closely with architects, consultants, and internal stakeholders to develop unit mix, layouts, efficiency, and buildability

• Provide practical input on design optimisation, cost efficiency, and construction sequencing during concept and design stages

• Review and coordinate development control submissions and ensure compliance with URA guidelines

Sales Launch Readiness & Coordination

• Coordinate closely with sales, marketing, and appointed agencies to ensure project readiness for new launch

• Oversee preparation of showflat, sales gallery, mock-up units, and marketing materials from a technical and compliance standpoint

• Review floor plans, area schedules, and sales drawings for accuracy and regulatory compliance

• Support preparation of launch-related documentation including strata plans, schedule of finishes, and technical disclosures

Authority & Regulatory Management

• Manage and coordinate all authority submissions and approvals (URA, BCA, SCDF, PUB, LTA, NEA, etc.)

• Ensure alignment between approved plans, sales materials, and construction drawings

• Monitor compliance with development charge conditions, planning permissions, and statutory requirements

Project Leadership & Team Management

• Lead, mentor, and manage a team of Assistant Project Managers / Project Executives

• Assign responsibilities, review deliverables, and ensure timely execution across project workstreams

• Develop internal project management processes and best practices for new launch developments

Consultant & Contractor Management

• Appoint and manage consultants, specialists, and contractors for the development

• Lead consultant coordination across design, submission, and construction phases

• Chair design coordination and technical review meetings to ensure consistency and quality

Cost, Programme & Commercial Control

• Work closely with Quantity Surveyors to develop and manage project budgets, cost plans, and cashflow forecasts

• Review tenders, recommend award strategies, and manage contract administration

• Monitor variations, value engineering proposals, and final accounts to protect project margins

Construction, Quality & Delivery

• Oversee construction works to ensure compliance with approved plans, specifications, and quality standards

• Manage construction sequencing in alignment with sales and launch timelines

• Ensure timely completion for TOP, CSC, and handover

Risk, Safety & Defects Management

• Identify development and construction risks early, particularly those impacting launch timelines and sales

• Oversee WSH compliance and site safety performance

• Manage defects rectification, handover processes, and post-TOP obligations

Stakeholder Management & Reporting

• Act as the primary point of contact for senior management on new launch project matters

• Prepare and present regular updates on project status, risks, costs, and timelines

• Coordinate closely with internal investment, finance, legal, and sales teams

Requirements

Experience & Qualifications

• Degree in Building, Construction Management, Engineering, Architecture, or related field

• Minimum 7–10 years of relevant experience in property development or construction

• Proven track record delivering new launch condominium projects in Singapore

• Prior experience managing junior project team members

Technical & Professional Skills

• Strong understanding of Singapore development control, authority processes, and strata developments

• Familiarity with SIA / REDAS contracts and developer-side project controls

• Strong cost management, programme planning, and risk mitigation capabilities

Leadership & Soft Skills

• Effective team leader with coaching and mentoring ability

• Strong coordination, decision-making, and stakeholder management skills

• Detail-oriented with a commercial and market-aware mindset

HOW TO APPLY:

Interested applicants, kindly send your resume in MS WORD format to leo.tang(at)trustrecruit.com.sg

We regret only shortlisted candidates will be notified.

Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).

Please read our privacy statement on our corporate website www.trustrecruit.com.sg.

Trust Recruit Pte Ltd

EA License No: 19C9950

EA Personnel: Tang For Farn (Leo)

EA Personnel Reg No: R24121981

Marcys Restaurant Pte Ltd

Marcy’s is a bustling 60-seater Seafood bistro situated in a prime location along Duxton Rd. We are a dynamic group of individuals with a passion for genuine hospitality. We believe that true hospitality begins at home and we want to ensure that all staff feel a strong sense of belonging with a company that truly cares.

Job Description

Assistant Manager – New Deli Concept by the Marcy’s and Pleasure Craft Group Team 🌞📋
Help Build Something from the Start

We’re hiring an Assistant Manager to support the launch and daily running of our new lunch-only deli concept in the CBD.

This is a role for someone who enjoys structure, leadership, and being part of the bigger picture—while still staying close to the floor and the guests.

• Supporting the Head Chef in daily operations

• Overseeing service flow, staffing, and guest experience

• Assisting with scheduling, training, and performance management

• Helping maintain quality, cleanliness, and consistency

• Acting as a point of contact for guests and the team

• Playing a key role during the opening and growth phase

✔ Daytime hours only for now– lunch-focused concept
✔ A leadership role in a brand-new opening
✔ Supportive management and clear expectations
✔ Career development as the concept evolves
✔ Daily staff meal and a strong team culture

🧠 Thoughtful, organised, and people-focused
👊 Confident supporting and leading a team
🍴 Passionate about hospitality and food-led concepts
🌱 Excited to grow with a new brand from day one

Compass Group (S) Pte Ltd

Compass Group is the world’s leading food service company, specialising in providing food, vending and related contract services on their clients’ premises. The group generates annual revenue of over £16.9 billion and is listed on the London Stock Exchange. Worldwide, Compass Group operates in over 50 countries, at over 50,000 locations employing 600,000 people. Compass Group (Singapore) is a market leading and fast growing business, with over 600 employees across 50+ locations. In Singapore, the business currently operates with global brands like Eurest and Chartwells, with a sterling list of clients across business and industry and education sectors.

Job Description

Leadership and Team Managements:

• Lead, motivate, and manage a diverse team of guest services professionals across various locations

• Implement a training plan to ensure the team is equipped with the latest hospitality standards and practices.

• Promote and ensure inclusivity within the team, encouraging diverse perspectives and creating a supportive atmosphere for all employees.

• Implement communication strategy with the team, clients, and relevant stakeholders across all the sites.

Operations:

• Oversee all front desk, hospitality, room reservations and switchboard activities, ensuring efficient and exceptional service.

• Develop and implement standard operating procedures (SOPs) for front desk, hospitality, room reservations.

• Ensure a high standard of guest satisfaction by anticipating the guests needs.

• Collect and analyze guest feedback to continuously improve service quality.

• Implement initiatives to constantly improve the overall guest experience

Contract Management:

• Monitor and manage budgets related to guest services operations and drives business performance in the unit.

• Complete period end finance process.

• Prepare regular reports on operational performance and guest satisfaction metrics.

• Ensure compliance with all health, safety, and regulatory requirements.

• Manage regular meeting cadence and presentations with the clients.

• Ensure SLA/KPIs are adhered to at all times and achieved to the highest possible level.

• Ensure full team adheres to both client and Compass policies.

• Manage vendor relationships to ensure the highest quality of services.

Strategic Planning:

• Develop and implement strategic plans to enhance guest services across locations.

• Identify opportunities for service improvements and cost efficiencies.

• Seek opportunities to develop the contract where possible.

• Stay updated on industry trends and best practices to keep the organization competitive

Job Requirements & Qualifications:

• Min. Diploma in Hospitality or equivalent qualification with at least 5-8 years of experience in hospitality and F&B environment

• Experience working within a service industry and within a demanding fast paced environment.

• Experience in working within a team and desire to provide a ‘five-star’ service

• Excellent verbal and written communication skills

• Proficiency in MS applications and knowledge of office technology and equipment

• Familiarity with conference room reservation and space management systems

• Excellent organizational and administrative skills with the ability to prioritize tasks

• Ability to carry out responsibilities with minimal supervision.

• Extensive knowledge in event and space management with focus on event logistics and execution

• Ability to think strategically in terms of both short-term and long-term objectives and challenges

AI RYORI GROUP PTE. LTD.

Job Description

Ajiya Okonomiyaki at Pasir Ris Downtown East looking for assistant manager to help manage service and operations at the restaurant.

Duties include (but not limited to):

• providing friendly customer service
• managing orders and drinks service
• cooking of okonomiyaki and meats
• tendering bills and cashiering
• closing and tallying till up at the end of the day
• managing all payment methods by the mall
• managing and executing promotions accurately
• rostering of staff
• handling petty cash payments and tallying

Working hours:
- 6 day work week (one week day off a week)
- 10.30am - 10pm on weekdays and 10am - 10pm on weekends (1 hr break in between)

Benefits:
- 7 days annual leave per year (1 day increment per year worked)
- medical leave/hospitalisation leave
- medical insurance
- staff discounts

Please email or whatsapp resume to hello@ajiya.com.sg or 96326385 for further enquiries. All ages and nationalities welcome.

DO NOT send resume via mycareersfuture. It will not be read.

OMD Singapore Pte Ltd

It has always been our ambition to employ the best and most diverse talent within the industry, and this we believe we have accomplished. Without employing the very best, our business plans are unachievable. Our people are the very reason why we are so successful and pioneering; we all endeavour to find a better way however we can, within our respective roles. We believe that hard work, revolutionary thinking and enthusiasm are the basis for success, coupled with having a little fun whilst at work!

Job Description

Scope of role:

The Account Management Community is at the very heart of the business and critical to its market perception and business health. This community is therefore tasked with creating a recognized market-leading position in implementational / executional management and client servicing

Reporting Structure:

• You report to the Account Director / Business Director
• You are expected to manage your team (Executives / Junior Planners) as well as any specialist delivery services that are being deployed in your business.

 The role encompasses:

• Involvement in the media strategy development process.
• The effective translation of the media strategy / property into detailed plans.
• Identification and management of creative / innovative media initiatives that are born out of the strategic media direction.
• Management of the implementation of plans throughout their delivery.
• Key Client liaison.
  

Key Responsibilities:

1) Strategic Planning

• Work with Account lead to spearhead key planning initiatives such as annual planning, and business reviews.
• Involved in crafting integrated media plan for key campaign windows/clients
• Oversee day to day media planning response outputs from the team (junior planners/media execs)
• Ability to provide strategic POV on media updates & actionable recommendations to clients
• Support on organizing workshops for clients depending on requirements (eg: media updates, digital acceleration workshops, creative best practices etc)
• Working closely with the Account Director in your team to ensure smooth and relevant translation from strategy to plan.
• Assess, identify and recommend creative media initiatives that deliver greater strategy depth and impact to the media plan.
• Undertake the implementation of agreed initiatives, including the briefing of third parties, as and when required.

2) Management of team’s implementation excellence & client relationship management

• Day to day management and ownership of implementation process.
• Ensure brief is delivered / brought to plan, within appropriate criteria budget, target
• Principal client contact for the whole implementation process (from presentation of detailed recommendations to negotiation and inventory management issues).
• Collation and reporting of competitive data (when relevant).
• Timely delivery and upkeep of all relevant reporting systems and templates (media plans, contact reports, status reports).
• Post campaign reporting that quantifies the value of the media strategy.

3) Development and Guidance of Team

• Effectively manage & nurture junior exec/planners to drive effective outcomes as a team
• Ensure that any work that leaves the agency is of the highest standard
• Clear delegation and clarity when it comes to all basic tasks
• Be part of producing ideas that inspire, motivate, engage and create commercial action
• Be part of producing award-winning work

4) Integration

• Think like a solutions provider
• Ensure you encourage the use of other agency services/products

Experience required:

• Tertiary qualified, 4-5 years of industry experience strong media planning experience
• Strong understanding of media fundamentals & integrated planning capabilities.
• Strong understanding of offline landscape & planning capabilities
• Strong client facing communication & presentation skills

Attributes:

• Passionate, with strong opinions about communications
• An instinctive desire to exceed expectations (clients and management) and deliver cutting-edge strategies
• Ability to build strong relations with colleagues, clients, network partners and external agencies
• Ability to guide and manage junior members to deliver on strategic media response
• Can demonstrate good organizational skills and attention to detail
• Can multitask and change priorities rapidly and is effective under pressure.

ROYAL & SONS ORGANISATION PTE. LTD.

Job Description

Job Summary

Lead the strategic direction and operational excellence of the serviced apartment portfolio, driving business growth and innovation aligned with company development and investment goals.

Responsibilities

• Develop and execute the overall strategy for the serviced apartment portfolio to align with company development and investment objectives
• Provide expert input on unit mix, layouts, FF&E, back-of-house design, and service infrastructure to optimize asset value and guest experience
• Lead pre-opening activities including recruitment, SOP development, licensing, and brand implementation to ensure successful property launches
• Implement operational improvements to enhance efficiency while maintaining premium service standards
• Drive brand differentiation, refine value propositions, and segment customers effectively for both short- and long-stay markets
• Manage day-to-day operations of serviced residences and co-living properties to deliver consistent, high-quality resident and guest experiences
• Deploy technology, automation, and digital platforms to improve operational efficiency and customer engagement
• Identify and develop new revenue streams, strategic partnerships, and ancillary income opportunities to maximize profitability
• Ensure full compliance with URA, BCA, SCDF, NEA, MOM, and other relevant regulatory bodies by managing licensing, zoning, safety, and operational requirements specific to serviced apartments and co-living in Singapore
• Monitor regulatory changes proactively to manage risk and maintain compliance
• Cultivate a strong service culture aligned with company values and brand promise to enhance team performance and guest satisfaction
• Prepare and present regular performance updates, asset reviews, and strategic recommendations to senior leadership
• Oversee third-party operators, vendors, and service providers to ensure service quality and operational standards

Required competencies and certifications

• Minimum 8-10 years of experience in hospitality, serviced apartments, co-living, or lifestyle accommodation
• Bachelor’s degree in hospitality management, Real Estate, Business Administration or a related field and relevant professional certifications (e.g., hotel asset management)

Preferred competencies and qualifications

• Strong understanding of Singapore’s serviced residence and co-living market
• Deep operational expertise in hospitality or residential operations
• Strategic thinker with demonstrated hands-on execution capability
• Excellent stakeholder management and communication skills
• Data-driven mindset with experience leveraging technology and analytics
• Proven ability to lead change in a fast-evolving living and hospitality landscape

Jumbo Group Of Restaurants Pte Ltd

Jumbo Group of Restaurants began with Jumbo Seafood, a home-grown seafood restaurant that was established in 1987 and best known for its chilli and black pepper crabs. The Jumbo story soon evolved after years of restaurant management experience and now includes six diverse dining concepts that serve more than 4,000 diners daily.

Job Description

Job Description

Ensures operational excellence in driving company’s business growth locally and globally in accordance to company expansion plan with overseas extensive experience required, especially in China for our new partnership in Singapore.

STRATEGIC PLANNING

• Assists in implementing strategies for operational management and development so as to meet organisational plans and goals within budgets and timelines
• Work closely with the Group CEO to develop and accomplish goals and strategic plans
• Set KPIs & strategize on expansion and operational improvement plans
• Assist in continuous evolution of current brand or develop of new dining concept to keep our business relevant to the market
• Provides timely, accurate and complete reports on the operating condition of the company
• Identify and evaluate strategic business for company’s growth and expansion via JV / M&A / partnership

OPERATIONS MANAGEMENT

• Motivate and lead a high performance management team to achieve sales, profitability and business objectives set by the company
• Provide day-to-day leadership and management to a service organisation that mirrors the adopted mission and core values of the company
• Groom and build a team of motivated F&B professionals for the company’s aggressive expansion plan
• Oversee and ensure smooth running of all aspects of restaurant operations
• Define processes and monitoring systems to ensure food and services are adhered to a high quality standard
• Responsible for the measurement and effectiveness of all processes internally and externally

Job requirements

• Minimum of 3 years spent working in China (preferably in a recognised Peking duck establishment)
• Mandarin language skills or cultural fluency is a strong advantage to liaise with our chinese-speaking stakeholders
• Prior experience / involvement in restaurant openings or menu development in China

MICRON SEMICONDUCTOR ASIA OPERATIONS PTE LTD

MICRON SEMICONDUCTOR ASIA OPERATIONS PTE LTD

Job Description

Job Description

As Sr Manager, F10 ADTS Dry Etch, you will be responsible for directing area PEEs in process optimization, Yield/Quality improvement, tool selection, installation and qualification of tools and sustaining/improvement for equipment performance. You will be responsible for evaluation and implementation of cost reduction and output improvement projects. You will be responsible for people development in your area and keeping the team highly engaged.  

Responsibilities :

• Conduct performance management and professional development of direct reports. Take care of professional development of eventual reports as well.
• Partnering with Equipment, IE Planning, Facilities, and vendors to buy and install new equipment.
• Collaborate with FEMQA, RDA, PI and YE to address all yield and reliability issues related to area.
• Optimize area tool performance in accordance with Micron Business Plan, Strategies.                 
• Communicate Area and Fab Leadership on critical process and equipment related issues impacting Quality, Cost, Yield and Cycle Time.
• Ensure proper and efficient change management is maintained (SWR, GeRM, etc.).
• Guide team in conducting root cause analysis and creating plans for improvement roadmap.
• Work closely with vendors to resolve tool problems and defect issues as well as maximize tool availability.
• Manage, measure and monitor projects to ensure deliverables and deadlines are met.
• Develop challenging performance targets and effectively communicate line of sight to individual contributors.
• Actively engage with the Central Teams and global counterparts on process and equipment issues and industry direction.
• Recruit and retain high caliber team members for the team

Requirements :

• Bachelors Engineering Degree or equivalent qualification.
• Previous leadership experience is needed. 
• Ability to mentor and manage the performance of direct and eventual reports.           
• Demonstrated success in developing and promoting technical expertise.               
• Proven ability to make sound data-driven decisions.              
• Excellent communication skills, both verbal and written.       
• Solid understanding of the NAND process flow as it relates to area process and equipment.  
• Able to present highly technical data on tool and area performance to small and large groups.              
• Ability to lead by example by being proactive, taking on the problems, communicating openly and taking responsibility.               
• Strong ability to drive complex projects to completion.          
• Proven ability to solicit feedback, accept input and analyze success/failure.           
• Proven ability to identify, understand and mitigate risk before making critical decisions.      
• Demonstrate and promote Micron Behaviors.    
• Demonstrated ability to partner successfully with other groups and build strong peer relationships.     

PT. SPCO PIPE LINE SERVICES

Job Description

• Develop and implement business strategies and plans
• Manage and lead staff towards maximum performance
• Set comprehensive goals for performance and growth
• Establish policies that promote company culture and vision
• Ensure adherence to legal guidelines and in-house policies
• Assess overall company performance against objectives
• Represent the company in meetings, conferences, and networking events
• Engage with customers to receive feedback and manage complaints
• Manage budgets and forecasts
• Ensure employees work productively and develop professionally

The Esplanade Co Ltd

Esplanade – Theatres on the Bay is Singapore’s national performing arts centre, offering a rich line-up of about 3,500 performances and activities featuring dance, music, theatre, visual arts and more annually. Esplanade is operated by The Esplanade Co Ltd, which is a not-for-profit organisation, a registered Charity and an Institution of a Public Character.

Job Description

The Customer Experience department seeks to provide the highest standards of service and ensure a welcoming, friendly and safe environment is provided for all Esplanade’s customers. As the Manager, Ticketing you will play a key role in overseeing the ticketing operations and work closely with internal and external stakeholders to ensure the smooth running of Ticketing system and operations. In addition, you will oversee the planning and coordination of guided tours. You will play a key role in identifying new opportunities to increase tour revenue and in enhancing the quality and content of the tours

Ticketing Operations

• Oversee and lead the full spectrum of ticketing operations, ensuring operational efficiency, service excellence, and accurate event configurations.

• Ensure the smooth running of the box office and ticketing system with a swift resolution of any ticketing issues.

• Manage and coordinate between internal departments (Arts Marketing, Programming and Relationship Management) and Ticketing agents for Esplanade events, with timely follow-ups by Ticketing Officer.

• Work with Venue Partnership (VP), Finance and IT to evaluate and onboard ticketing agents.

• Manage, review and maintain SLA to ensure consistent service standards

• Liaise with ticketing agent and IT team to ensure optimal system functionality, integration, and troubleshooting.

Point of contact to Ticketing Agents

• Serve as the point of contact with the appointed ticketing agent for all ticketing-related matters, including event configuration, system enhancements, troubleshooting, and implementation of new ticketing features.

• Manage ticketing agents providing services to hirers deliver consistent and effective support and maintain a reliable and robust ticketing system.

Event Configuration & Inventory Management

• Oversee the end-to-end event configuration process, ensuring all event forms are received, reviewed and processed on time.

• Ensure effective coordination and communication between internal stakeholders and Ticketing agent.

• Oversee seats inventory management in accordance with protocols and guidelines for both Esplanade Presents and hirer events.

• Work with internal stakeholders and ticketing agent to provide recommendations and solutions on ticketing mechanics, including promotions, ticket features, and process improvements.

• Work closely with Ticketing agent to develop and recommend improvements to ticketing mechanics, ensuring alignment with operational and marketing objectives.

Tour Management

• Oversee the scheduling and delivery of public and private guided tours, including schools, corporate visits and customised experiences, ensuring high service standards and engaging visitor experiences.

• Identify opportunities in optimising revenue, enhancing the tour participants’ experience

• Develop curated tours and to work with Marketing to effectively promote and position them, driving awareness, participation, and additional revenue

• Ensure effective enquiry and booking management processes are in place across all channels.

• Monitor and review tour performance, visitor feedback, and guide delivery, implementing improvements to enhance overall experience.

School/ corporate booking

• Manage booking processes, timelines, and confirmations smoothly across all channels, with effective coordination between internal departments and external schools/ corporates.

• Monitor booking trends and provide data-driven insights to improve processes, and support decision-making.

Staff Management

• Oversee and lead the Customer Experience Officers (Ticketing) involved in ticketing and tours.

• Manage resource planning for the efficient execution of school and tour bookings as well as event configuration.

 JOB REQUIREMENTS

• Tertiary qualifications or equivalent qualifications with experience. 

• Minimum 5 years of experience in ticketing operations, customer service, preferably within the arts, entertainment, or hospitality sectors.

• Familiarity with arts venues, live performances, or cultural institutions is an advantage.

• Proven experience in managing ticketing systems, box office operations.

• Prior experience in liaising with external ticketing agents, vendors, and internal stakeholders.

• Able to multi-task, meet deadlines, and manage workload effectively with minimal supervision.

• Excellent communication, interpersonal and organizational skills.

• Strong planning and time management skills

• Strong problem-solving and decision-making abilities, with attention to detail and accuracy.

• Adaptable, proactive, and resourceful, with the ability to thrive in a fast-paced environment.

If you are keen to apply for this position and satisfy the requirements, please apply with your resume indicating your current and expected salary as well as details of your experiences.

We thank you for your interest in the position and Esplanade. Only shortlisted applicants will be notified.

AN XIN BUSINESS CONSULTANCY PTE. LTD.

Job Description

Job Description & Requirements

Job Description

1. Work hand in hand to ensure the operations runs smoothly

2. Training and Development for all staff provide quality service to customers

3. Work closely with the director and report on sales statistcs

4. Basic health knowledge and certified as a foot massage therapist，

5. Barisata knowlede (plus point)

6. Able to provide good customer service to all guest

7. Able to manage a team of full timers and part timers under your care

8. Daily sales tracking

9. All other duties assigned to you

GUO YA PTE. LTD.

Job Description

Roles & Responsibilities

• Manage and lead the restaurant team to ensure that all aspects of the restaurant’s operations run smoothly and efficiently.
• Oversee all front-of-house and back-of-house operations, including managing inventory, monitoring food and beverage quality, and maintaining cleanliness and safety standards.
• Ensure that all customers receive an exceptional dining experience.
• Build and maintain strong relationships with customers, vendors, and team members to ensure the success of the restaurant.
• Work closely with the marketing team to ensure the restaurant’s marketing efforts align with the overall business objectives and customer needs.
• Monitor financial performance, including sales, costs and profitability, and develop action plans to address any issues or areas for improvement.
• Train and develop the restaurant team, including conducting regular performance evaluations and providing coaching and feedback to improve performance.
• Stay-up-to-date on industry trends and best practices, and make recommendations for improvements to the restaurant’s operations and offerings.
• Have the knowledge required to participate in the formulation of food and beverage menus of the restaurant.
• Handle disciplinary issues, conducting annual team review and confirmation of staff.
• Ensure the strict compliance by all staff to company’s standard operating procedures.

Requirements

• Diploma in Hospitality Management, Business Administration, or related field preferred.
• At least 3-5 years of experience restaurant management or a related field.
• Strong leadership skills.
• Excellent communication skills.
• Demonstrated ability to manage financial operations, including budgeting, forecasting, and managing cost.
• Strong problem-solving skills and the ability to make quick decisions in a fast-paced environment.
• In-depth knowledge of the restaurant industry, including trends, best practices, and regulations.
• Flexibility to work evenings, weekends, and holidays as needed.

Infinix Hospitality Management Pte. Ltd.

Established in 2019, Infinix Hospitality Management Pte Ltd is a leading hospitality manpower solutions provider offering customised outsourcing solutions for hospitality and cleaning businesses. Our services span commercial and residential cleaning, as well as hospitality outsourcing for restaurants, hotels, and facilities management. We are customer-centric, time-critical, and aligned with our clients’ core values, enabling them to focus on their core business. We continuously invest in manpower and technology to drive efficiency, innovation, and service excellence, with a strong commitment to becoming an industry leader.

Job Description

Responsibilities:

1. To Oversee daily operation and activity for Dishwashing/cleaning department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

Infinix Hospitality Management Pte. Ltd.

Established in 2019, Infinix Hospitality Management Pte Ltd is a leading hospitality manpower solutions provider offering customised outsourcing solutions for hospitality and cleaning businesses. Our services span commercial and residential cleaning, as well as hospitality outsourcing for restaurants, hotels, and facilities management. We are customer-centric, time-critical, and aligned with our clients’ core values, enabling them to focus on their core business. We continuously invest in manpower and technology to drive efficiency, innovation, and service excellence, with a strong commitment to becoming an industry leader.

Job Description

Responsibilities:

1. Supervise and coordinate assigned shift; conduct daily pre-operation meeting with staffs on duties

2. Conduct On-the-Job Training (OJT) to employees including the proper and safe manner of routine cleaning using equipment & machinery

3. Ensure all daily and periodic cleaning works are carried out as per schedule

4. Attend to complaints and ensure customers' satisfaction

5. Check on staff punctuality and discipline

6. Any other duties assigned by Superiors and Clients

Requirements:

1. Able to work midnight shift

2. Able to work OT including weekends and public holidays.

3. Able to work in islandwide locations, and able to go to multiple locations daily.

4. Excellent customer service skills and able to interact well with clients

5. At least 1 year’s experience in similar role in cleaning sector

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager, Jaan

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Manage and coordinate daily Front of the House and Heart of the House operations with right delegation  

• Monitor the reservation status and communicate with culinary team 

• Plan and control manning to meet business needs and according to budget 

• Check the appearance, orderliness, cleanliness and set-up of the outlet and its related areas, and be ready before 10 minutes of the commence of each meal period 

• Communicate with team during daily briefings and conduct monthly department meetings 

• Ensure and conduct regular training and re-training when needed 

• Maintain service, standards and procedures for the outlet and to ensure that they are achieved and followed

• Ensure hygiene and food safety compliance in the outlet and related areas

• Provide immediate attention to guest complaints and provide appropriate service recovery.  To follow up and to establish correct procedures to prevent future recurrence

• Interpret financial reports: create and implement plans or promotion to improve profits for the outlet 

• Provide necessary training and guidance to F&B team and to ensure that the highest possible standards and quality of products and services offering in the premise  

• Recruit, develop and retain F&B team who are competent and confident to exceed guest expectations and create successful business  

• Support the F&B team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting 

• Drive consistent service and process improvement, be entrepreneurial 

Qualifications:

• 2 years in F&B management experience,

• Experience in similar size/style of 5* hotel

• Diploma in Hospitality Management

• Leadership / People management

• Good interpersonal and communication skills

• Able to work under pressure and independently

• Good interpersonal skills with ability to communicate with guests and all levels of employees

• Service oriented with an eye for details

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

THE POD PTE LTD

The POD Boutique Capsule Hotel is Singapore's largest and most established boutique capsule hotel, catering to discerning travellers who desire fuss-free and convenient living. For more information, visit www.thepodcapsulehotel.com.

Job Description

Job Summary

The Hotel Manager (HM) is responsible for the overall leadership, operations, andperformance of The Pod Boutique Capsule Hotel. Reporting directly to the Director,this role oversees all departments to ensure exceptional guest experiences,strong financial performance, regulatory compliance, and alignment with thebrand’s vision and values.

The HM will provide strategic direction while being hands-on in daily operations,fostering a positive team culture and driving continuous improvement across thehotel.

Job Duties/Responsibilities

Overall Operations & Leadership

• Lead and manage all hotel operations including Front Office, Housekeeping,Maintenance and Administration.
• Ensure smooth day-to-day operations while maintaining high service standards and brand consistency.     
• Act as the primary representative of the hotel with owners, authorities, partners,and vendors.

Guest Experience

• Ensure a consistently high level of guest satisfaction and service excellence.
• Handle escalated guest feedback, complaints, and service recovery professionally andpromptly.
• Drive initiatives to enhance guest experience, online reviews, and brand reputation.

Financial& Business Performance

• Prepare and manage annual budgets, forecasts, and operating plans.     
• Prepare monthly report on guest statistics and revenue comparison
• Monitor revenue, expenses, and profitability; implement cost-control measures wherenecessary.
• Analyse performance reports (occupancy, ADR, RevPAR) and take corrective actions.

Sales, Marketing & Revenue Management

• Work closely with sales and OTA partners to maximize occupancy and revenue.
• Manage all of the hotel’s social media platforms
• Implement marketing strategies for the hotel
• Develop and execute rates, promotions, and distribution strategies.
• Monitor market trends and competitor activity.

People Management

• Recruit, train, coach, and develop department heads and team members.
• Build a strong, motivated, and service-oriented team culture.
• Conduct performance reviews, manpower planning, and discipline in accordance withcompany policies and Singapore labor laws.

Compliance & Risk Management

• Ensure full compliance with regulatory requirements (URA, STB, SCDF, MOM, NEA, etc.).
• Maintain safety, security, and hygiene standards across the property.
• Oversee licensing, audits, inspections, and SOP implementation.

Facilities & Asset Management

Ensure proper upkeep of the hotel’s facilities, rooms, and equipment.
Plan and oversee preventive maintenance and refurbishment works where required.
Manage contracts with suppliers and service providers.

Job Requirements

• Minimum 5–8 years of hospitality experience, with at least 2–3 years in a senior management or Hotel Manager role.
• Experience in boutique, lifestyle, capsule, or budget hotels is highly preferred.
• Strong leadership, people management, and communication skills.
• Solid understanding of hotel financials, revenue management, and operational KPIs.
• Knowledge of Singapore hospitality regulations and licensing requirements.
• Hands-on, adaptable, and comfortable working in a fast-paced environment.
• Excellent problem-solving and decision-making skills.
• Proficient in hotel systems (PMS, OTA platforms, reporting tools).

JAPAN FLAVORS GROUP PTE. LTD.

Job Description

Job Responsibilities

• Assist in overseeing operations across multiple retail food outlets

• Monitor outlet performance, ensure adherence to SOPs, service standards, and hygiene requirements

• Support Food Outlet Managers with manpower planning, scheduling, and day-to-day operational guidance

• Conduct periodic outlet visits and report operational issues to senior management

• Ensure compliance with NEA, SFA, MOM, and company policies

• Support new outlet openings, process implementation, and operational standardisation

• Prepare basic operational reports on staff deployment, outlet performance, and compliance issues

• Minimum 3 years of experience in F&B or retail food outlet operations

• Some experience assisting or supervising outlet operations preferred

• Strong organisational and execution skills

• Familiar with Singapore F&B regulatory requirements

• Willing to travel between outlets and work flexible hours, including weekends

ACME EMPLOYMENT AGENCY PTE. LTD.

Job Description

1. Supervision of Team

• Lead, supervise, and motivate team to ensure all tasks are performed to required standards.

• Conduct daily briefings, assign duties, and monitor staff performance and attendance.

• Provide on-the-job training to staffs, equipment usage, and safety procedures.

• Oversee the assigned areas and Handle special tasks

• Ensure all schedules, work routines, and SOPs are followed strictly.

• Perform regular inspections to check work quality and rectify any shortfalls immediately..

• Ensure all staff follow safety guidelines, handling procedures.

• Maintain compliance with required and company safety policies.

• Identify hazards and report any unsafe conditions or incidents promptly.

• Liaise with clients on related matters.

• Respond to feedback, complaints, or urgent requests professionally and promptly.

• Coordinate with other departments or contractors when necessary.

• Prepare daily/weekly reports on manpower, cleaning tasks, incidents, and inventory usage.

• Update checklists, attendance records, and schedules.

• Assist in planning manpower deployment, shift rosters, and coverage for absences.

• Support management on audits, meetings, or inspections.

• Carry out any other tasks required to ensure smooth operations.

Hotel Nuve Pte. Ltd.

Job Description

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities:

Operations

· Improving on operations procedures.

· Managing a team of staff under various departments.

· Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

· Checking all emails and OTA messages are being replied promptly within a day.

· Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

· Checking no outstanding payments for in-house and check out guests.

· Ensuring accuracy of daily reports.

· Providing training to new joiners.

· Covering shift when necessary.

· Checking and monitor of inventory level.

· Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

· Following up that all guest’s special request prior to check in and arrange accordingly.

· Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

· Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

· Bringing up online review ratings.

Reports

· Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.

· Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.

· Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

· Checking of guest rooms before guest arrival.

· Ensuring good communication between Housekeeping and Front desk Department.

· Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.

· Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

· Increasing ADR.

· Managing hotel room rates and allotments.

· Knowing OTAs and hotel rates and promotions.

· Managing hotel expenses.

· Hitting monthly hotel revenue target.

· Assisting in collections of any outstanding payments.

Job Holder’s specifications

· Possesses a Degree or Diploma in Hospitality or equivalent.

· Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.

· Must possess integrity and drive.

· Proficient in Microsoft Office Applications.

· Must be highly independent and resourceful.

· Possess good communication and leadership skills.

· Able to correspond in writing with customers, suppliers and internal staff.

· Able to withstand work pressure and guests’ demands.

NUVE HOLDINGS PTE. LTD.

Job Description

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities

Operations

· Improving on operations procedures.

· Managing a team of staff under various departments.

· Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

· Checking all emails and OTA messages are being replied promptly within a day.

· Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

· Checking no outstanding payments for in-house and check out guests.

· Ensuring accuracy of daily reports.

· Providing training to new joiners.

· Covering shift when necessary.

· Checking and monitor of inventory level.

· Sourcing of new supplier and reviewing existing suppliers and operators.

Customer Service

· Following up that all guest’s special request prior to check in and arrange accordingly.

· Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

· Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

· Bringing up online review ratings.

Reports

· Checking of daily shift reports and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and tally daily credit card statement from daily shift report and submit to Operation Manager/ General Manager for month end reporting.

· Preparing and consolidate monthly petty cash report and submit to Operation Manager/ General Manager for month end reporting.

· Checking of cancellation and no-show reports for every month end to make sure that it is correctly reported and charged for all OTAs.

· Tabulating month end staff rostering and incentives.

Housekeeping and Maintenance

· Checking of guest rooms before guest arrival.

· Ensuring good communication between Housekeeping and Front desk Department.

· Setting up schedule for internal room care, internal maintenance of guest rooms and external maintenance.

· Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

· Increasing ADR.

· Managing hotel room rates and allotments.

· Knowing OTAs and hotel rates and promotions.

· Managing hotel expenses.

· Hitting monthly hotel revenue target.

· Assisting in collections of any outstanding payments.

Job Holder’s specifications

· Possesses a Degree or Diploma in Hospitality or equivalent.

· Has at least 3 years of experience on managerial role or at least 6 years of front desk experience.

· Must possess integrity and drive.

· Proficient in Microsoft Office Applications.

· Must be highly independent and resourceful.

· Possess good communication and leadership skills.

· Able to correspond in writing with customers, suppliers and internal staff.

· Able to withstand work pressure and guests’ demands.