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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Property Facility Services Pte Ltd

Property Facility Services Pte Ltd (PFS) is one of Singapore's leading and fastest growing property and facility management companies, with a diverse portfolio of local and overseas clients ranging from residential, commercial, retail to industrial properties. In our current expansion, we seek dynamic individuals to join us in redefining property & facility management services.

Job Description

Front Desk Officer

Work content:

* Greet guests, check-in and check-out

* Answer customer inquiries and provide basic assistance

* Simple administration and system operation

Job requirements:

* Candidates with hotel or service industry experience are preferred

Basic communication skills in English (Chinese is a plus)

Strong sense of responsibility, friendly attitude and service awareness

*Rotate shift

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300 + Shift Allowance + AWS + VB

• Entry Level are welcome

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

MCI CONSULTING PTE. LTD.

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Job Summary:

• Basic Salary: $2800 - $3000

• Location: Telok Ayer

• Working Days: 5 Days work week (Rotating shifts (Morning / Afternoon / Night)

• Benefits: Meal allowance + Flexi benefits + Upselling incentives + Birthday Voucher + Outpatient Medical

Job Scope:

• Deliver courteous and timely service to hotel guests.

• Handle guest requests, inquiries, and complaints professionally.

• Understand guest preferences to meet service expectations.

• Maintain knowledge of hotel facilities and local information.

• Communicate effectively with team members and perform assigned duties.

Requirements:

• Minimum O-Level or equivalent qualification

• Able to work rotating shifts, weekends, and public holidays

• Positive attitude with good communication and interpersonal skills

• Prior front office experience in a 4-5 stars hotel environment is an advantage

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

**We regret to inform that only shortlisted candidates would be notified.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

Yong Jia Wen
Registration Number: R25146805
EA Licence No: 13C6730 (MCI CONSULTING PTE. LTD)

RED DOOR GROUP PTE. LTD.

Job Description

Do you want to be part of the opening team of a brand-new restaurant built from the ground up?

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene - is on the hunt for a dedicated and charismatic Guest Relations Executive/Manager.

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You'll Do:

As a Guest Relations Executive, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

HORIZONS HVL SINGAPORE PTE. LTD.

Job Description

A Family Office seeks an experienced and discreet Butler & Household Manager to provide impeccable service and oversee household operations. 

Key Responsibilities

• Deliver personalised service to the Principal and her guests
• Manage household inventory and day to day routines 
• Coordinate with staff, vendors, and household operations 
• Provide table service to fine-dining standards
• Handle ad-hoc requests efficiently and discreetly 

Candidate Profile

• Proven experience in high-end hospitality (e.g., fine dining, 5-star hotels, private jet or first class cabin crew service) 
• Efficient communication and professional demeanour 
• Exceptional organisation, and attention to detail
• Calm, discreet, flexible and can-do attitude 

Work Arrangement

• Location: Central Area (primarily Raffles Place & Orchard)
• Working Hours: Monday–Friday, 9:00am–6:00pm
• Flexibility: Occasional overtime required depending on event and meal schedule

our Client

Job Description

The Job

We are looking for a Guest Experience Manager to lead guest-facing operations ensuring consistently high service standards, strong operational discipline, and memorable guest experiences.

In this role, you will be responsible for managing and developing the Guest Experience team, overseeing daily operations and reservations, driving conversion and revenue outcomes, and partnering closely with the Flex Management team to optimise workflows, service recovery, and team performance. This position blends hands-on hospitality leadership with operational excellence, commercial awareness, and a people-first mindset.

Key Responsibilities

• Leading Guest Experience and Front Office operations across multiple hospitality properties, ensuring consistent service, safety, and operational excellence.
• Managing daily operations including check-ins, check-outs, shift handovers, and end-to-end guest journeys.
• Leading, coaching, and developing the Guest Experience team to deliver service aligned with brand standards.
• Overseeing reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance.
• Owning guest satisfaction outcomes, including reviews, feedback management, and service recovery.
• Partnering with Marketing teams to manage online reputation and guest communications.
• Preparing and managing duty rosters to ensure efficient manpower planning and cost control.
• Ensuring data accuracy and operational integrity across PMS (MEWS) and related systems.
• Supporting revenue, billing, and payment processes in collaboration with Finance and Revenue teams.
• Managing vendor coordination, inventory, and guest amenities to ensure smooth daily operations.
• Ensuring compliance with SOPs, brand standards, and health and safety requirements.
• Driving continuous improvement initiatives to enhance efficiency, profitability, and guest experience.
• Acting as a brand ambassador by delivering warm, professional, and consistent guest engagement.

Ideal Candidate

• You have a minimum of 3 years of experience in hospitality, guest experience, or front office roles with a strong focus on service excellence and operational execution.
• You have strong leadership capabilities, with the ability to coach, motivate, and develop teams.
• You possess excellent communication and interpersonal skills with high attention to detail.
• You are able to handle guest complaints calmly and turn challenges into positive experiences.
• You bring strong commercial awareness, including experience in reservations, conversion, and revenue optimisation.
• Experience working in a fast-paced, multi-property environment is advantageous. 
• You have strong organisational and planning skills, including roster and inventory management.
• You are familiar with PMS systems and operational reporting tools.
• You have the flexibility to support shift coverage when required to ensure smooth operations.

Snaphunt

Snaphunt is a predictive hiring platform that finds and matches talent to jobs for a skill and personality fit. We help people find jobs they love and companies hire employees who stay longer

Job Description

The Job

We are looking for a Guest Experience Manager to lead guest-facing operations, ensuring consistently high service standards, strong operational discipline, and memorable guest experiences.

In this role, you will be responsible for managing and developing the Guest Experience team, overseeing daily operations and reservations, driving conversion and revenue outcomes, and partnering closely with the Flex Management team to optimise workflows, service recovery, and team performance. This position blends hands-on hospitality leadership with operational excellence, commercial awareness, and a people-first mindset.

Key Responsibilities

• Leading Guest Experience and Front Office operations across multiple hospitality properties, ensuring consistent service, safety, and operational excellence.
• Managing daily operations, including check-ins, check-outs, shift handovers, and end-to-end guest journeys.
• Leading, coaching, and developing the Guest Experience team to deliver service aligned with brand standards.
• Overseeing reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance.
• Owning guest satisfaction outcomes, including reviews, feedback management, and service recovery.
• Partnering with Marketing teams to manage online reputation and guest communications.
• Preparing and managing duty rosters to ensure efficient manpower planning and cost control.
• Ensuring data accuracy and operational integrity across PMS (MEWS) and related systems.
• Supporting revenue, billing, and payment processes in collaboration with Finance and Revenue teams.
• Managing vendor coordination, inventory, and guest amenities to ensure smooth daily operations.
• Ensuring compliance with SOPs, brand standards, and health and safety requirements.
• Driving continuous improvement initiatives to enhance efficiency, profitability, and guest experience.
• Acting as a brand ambassador by delivering warm, professional, and consistent guest engagement.

Ideal Candidate

• You have at least 3 years of experience in hospitality, within guest experience, or front office roles with a strong focus on service excellence and operational execution.
• You have strong leadership capabilities, with the ability to coach, motivate, and develop teams.
• You are able to handle guest complaints calmly and turn challenges into positive experiences.
• You bring strong commercial awareness, including experience in reservations, conversion, and revenue optimisation.
• Experience working in a fast-paced, multi-property environment is advantageous.
• You are familiar with PMS systems and operational reporting tools.
• You possess excellent communication and interpersonal skills with high attention to detail.
• You have strong organisational and planning skills, including roster and inventory management.

Marriott International

Job Description

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

Just Recruit Singapore Pte Ltd

At Just Recruit, we connect people with the right opportunities. We believe success happens when the right person is placed in the right role, creating growth for both employers and job seekers. Over the years, we have built strong partnerships with corporates across industries and supported countless individuals in advancing their careers. Whether you are a job seeker or an employer, Just Recruit is here to make every connection count.

Job Description

✨ Guest Service Executive

📍 Location: Central / Downtown Core
🗓 Work Week: 5 days (rotating shifts: morning / noon / night, incl. weekends & PH)
💰 Salary: $2,800 – $3,100 (Basic)
➕ Meal Allowance + Variable Bonus

Why Join Us?
✔ Dynamic and supportive work environment
✔ Career growth within a reputable hospitality portfolio
✔ Take pride in delivering exceptional guest experiences

Job Responsibilities:
• Provide warm, courteous, and timely service to all guests
• Handle guest requests, inquiries, and complaints professionally
• Anticipate guest needs to exceed expectations
• Stay informed on hotel facilities, events, and local attractions
• Maintain smooth communication with team members
• Assist with ad-hoc duties as assigned

Requirements:
• Minimum O-Level or equivalent
• Positive attitude with strong communication skills
• Able to work rotating shifts, weekends & public holidays
• Preferably 1–3 years of front office experience in a 4- or 5-star hotel

📩 Interested candidates, please apply or WhatsApp for more details.

Nur Eliza Heng Xue Yin Binte Ibrahim Heng (R24124705)

Just Recruit Singapore Pte Ltd (EA12C6295)

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Duty Manager

Reporting to the Front Office Manager, the incumbent will be responsible to:-

Operations

• Handle guest check-in and check-out at the reception

• Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations

• Coordinate guests and staff during an emergency and have good knowledge of fire procedures

• Facilitate effective communication between different departments

• Ensure compliance with company policies and the hotel's vision

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Oversee night audit process at the end of the day

Guest Service

• Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements

• Ensure that the standards of service in all areas meet the required levels

• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner

• Greet and extend hospitality to all guests

• Exceed guest expectations and gather feedback for service improvement

• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction

• Manage and improve guest reviews score

Financial

• Identify and implement strategies to increase revenue, such as upselling and room inventory control

• Assist in implementation of cost-saving measures

Administration

• Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident

• Prepare breakfast forecast

• Look through guest deposit and balance to prepare High Balance Report

• Keep track of pending accounts inside Opera system

• Maintain accurate records and data in Opera and other relevant systems

• Perform Night Report at the end of the day

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry

• Diploma in Hotel Management or equivalent.

• Good organizational skills, ability to prioritize workload and handle pressure.

• Good leadership with strong interpersonal and communication skills.

• Knowledge of Opera System would be added advantage.

Antman Pte.Ltd

Job Description

Job Description

We are looking for a Guest Relations Executive to be the first point of contact for our guests and to support the front-of-house team in delivering warm, organised, and professional service.

This role focuses primarily on guest reservations, bookings, and enquiries, with secondary involvement in hosting and light service support during operations.

⸻

Key Responsibilities

• Manage guest reservations, table allocations, and booking enquiries via phone, email, WhatsApp, and reservation platforms

• Handle event and group booking enquiries, including basic coordination and follow-ups

• Welcome and host guests professionally upon arrival, ensuring a smooth seating experience

• Communicate clearly with the service and kitchen teams regarding reservations and special requests

• Provide service support at the lounge and bar areas when required (secondary role)

• Assist with basic floor service during peak periods (e.g. running drinks, checking on guests)

• Maintain accurate reservation records and guest notes

• Support guest satisfaction, retention, and overall front-of-house flow

• Assist with other front-of-house duties as required to support daily operations

⸻

Requirements

• Prior experience in guest relations, hosting, reservations, or front-of-house service preferred

• Comfortable communicating with guests both in person and digitally

• Organised, calm, and able to multitask in a fast-paced environment

• Friendly, presentable, and service-oriented attitude

• Willingness to assist with service duties when needed

• Basic computer skills (WhatsApp, email, reservation systems, printing)

⸻

Work Eligibility

• Work Pass and Work Permit applications are available for suitable candidates.

Just Recruit Singapore Pte Ltd

At Just Recruit, we connect people with the right opportunities. We believe success happens when the right person is placed in the right role, creating growth for both employers and job seekers. Over the years, we have built strong partnerships with corporates across industries and supported countless individuals in advancing their careers. Whether you are a job seeker or an employer, Just Recruit is here to make every connection count.

Job Description

Guest Service Executive (2 Openings)

Join our upscale boutique hotel blending heritage charm with modern luxury in vibrant Chinatown.

Why Join Us?

Enjoy a dynamic environment for growth within an award-winning hospitality portfolio. Benefit from competitive rewards, team support, and the pride of delivering exceptional stays at this upscale boutique hotel.

Position Details

• Location: Singapore

• Work Week: 5 days (rotating shifts: morning, noon, night, including weekends & public holidays)

• Salary: Basic $2,800 – $3,100 + Meal Allowance + Variable Bonus

Key Responsibilities

• Collaborate with Assistant Manager to provide courteous, timely service to all guests.

• Handle complaints, requests, and inquiries promptly and tactfully.

• Anticipate guest preferences to exceed expectations.

• Stay updated on hotel facilities, events, and local tourist information.

• Maintain professional relationships and seamless communication with team members.

• Perform additional duties as assigned with diligence.

Requirements

• Minimum O-Level or equivalent.

• Positive attitude, outgoing personality, and excellent communication skills.

• Able to commit to rotating shifts, weekends, and public holidays.

• Preferably 1–3 years front office experience in a 4- or 5-star hotel.

How to Apply

Interested applicants, please click “Apply Now”.

We regret that only shortlisted candidates will be contacted.

Gan Wei Sheng Winson (R1985054)

Just Recruit Singapore Pte Ltd (EA12C6295)

Katong Holdings Pte Ltd

Job Description

Neighbourhood Host also known as the Duty Manager is responsible overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. 

Join us as a Neighbourhood Host in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

• Reports directly to and communicates with the Assistant Front Office Manager or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Facilitate and provide inputs for Front Office/Operations meetings.

• Works with Front Office Manager , Assistant Front Office Manager and Human Resources on manpower planning and management needs.

• Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions. 

Financial returns:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Front Office Manager, Assistant Front Office Manager and Finance Manager in the preparation and management of the Department’s budget.

Guest experience:

• Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves problems in a timely manner.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and IHG One Rewards members receive loyalty recognition.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

Responsible business:

• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

• Takes appropriate action in times of emergency situations and ensure incidents are reported using the hotel's Property Management System (PMS).

• Fully conversant with all hotel emergency procedures.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Log security incidents and accidents in accordance with hotel requirements.

Accountability

Under the general direction of the Front Office Manager or Assistant Front Office Manager and within the limits of established IHG Hotels Group and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, and assisting them with inquiries.  You will also help to create a desired work culture around our Winning Ways of the IHG Hotels Group and embrace the IHG Commitment to IHG Journey to Tomorrow.

Qualifications and Requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in Front Office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office Systems (OPERA).

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Assistant Front Office Managers and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.

• Ensure room categories are balanced.

• Control rooms situation at the desk and giving clear direction to associate on rooms.

• Supervise Front Office Executive and Senior Executive jobs and procedures.

• Perform weekly night shift duties when needed.

• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 

• Participate actively in daily briefings to ensure essential information are relayed to the team members.

• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.

• Ensure VIP amenities requests are given to Rooms Service on daily basis.

• Ensure VIP letters are printed out (with call centre assistance).

• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.

• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.

• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 

• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.

• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.

• Ensure grooming standards of all associates.

• Ensure Front Office Executives and Senior Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.

• Ensure proper control measure is in place to check associates closing paperwork.

Cash Floats

• Ensure cash float agreement is read and understood.

• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• Diploma in Hotel Management or equivalent

• At least 2 years in similar position or equivalent capacity in Hotel Industry

• Good organizational skills, ability to prioritize workload and handle pressure

• Good leadership with strong interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Front Office Executive

Reporting to the Front Office Manager, the incumbent will be responsible to:

• Perform check-in and out duties

• Handle guests' feedback in a professional manner and according to the Hotel's operational standards

• Manage guest requests and enquiries professionally to ensure seamless stay experience

• Perform cashiering duties and check all guests bills before presentation to guest upon checking out 

• Take incoming calls quickly and efficiently to connect to the respective guest or department

• Log-in guests’ requests, channel them to the relevant department for action and follow-up on status of job completion

• Oversee wake up calls process

Requirements

• At least 1 year of work experience in a similar capacity in Hotel Industry

• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

• Knowledge of Opera System would be an added advantage

Granmil Holdings

Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

33Club

Job Description

Job Responsibilities:

Concierge Desk

• Attend to all member queries, concerns, feedback and requests via phone, emails and face-to-face
• Execute all the opening and closing procedures, desk duties and side duties
• Services include: bill payment and inquiry, handling of cash float, member endorsement, member advertisements, issuance of special passes, reservation and registration of events and dining, etc.
• Function as part of the operations staff to provide counter and administrative coverage for the daily operation
• Attend to all member queries, concerns, feedback and requests via phone and email
• Other related ad-hoc duties as specified by management.

Entrance

• Welcoming and managing the incoming crowd, overseeing guest management, and ensuring accurate registration
• To manage the team and operations in the absence of the executives and managers
• Possess knowledge of all security and emergency procedures

Additional Duties (Executive)

• Support the managers in the execution and handling of tasks and side duties effectively.
• Support incoming associates and ensure that SOPs are adhered to.
• To manage the team and operations in the absence of the executives and managers

Job Requirements

• GCE ‘O’ level
• Work experience in customer service industry, e.g. hotel, clubs, retail, etc.
• Good interpersonal skills and ability to interact confidently with people of all levels.
• Ability to write and speak in English language.
• Good in administration, Microsoft Office, and computers
• Ability to handle challenging customers
• Comfortable to work on weekends and public holidays

COMO Lifestyle Pte Ltd

A unique lifestyle destination aims to bring together a community inspired by fashion, food, directional design and new concepts.

Job Description

Job Responsibilities:

• Work with the front desk team to perform reception/concierge duties and support guest queries and VIPs in person, whats app, and via answering calls in a professional manner and according to the SOPs.

• To support all administration such as bookings, insurance, adding or updating profiles, and general uploading data into the centre operations system (MindBody Online) and third-party software systems as per the SOPs. 

• To support operations with opening shift duties and closing day end sales and reports, as well as inventory as and when required.

• To have high product knowledge and support guests with purchase of products and services and highlight any promotions, in a friendly and professional manner.

• To assist with guest service recovery as and when needed.

• Work with the front desk team for site tours or ushering guests to various areas of the wellness centre for their treatment or class for an excellent and personalised guest experienced.

• To assist with the marketing, organisation, and co-ordination of special activities and events such as talks, events, workshops etc. for small or large groups.

• To assist with the organisation of the external corporate enquiries of all sizes and manage the logistics, centre availability, instructor availability, contracts, and client liaison.

• Ad hoc duties as assigned. 

Requirements:

• Good in spoken and written English.

• Proven experience as a Front Desk Executive, Receptionist, or similar role.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines and printers).

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Professional appearance and attitude.

• Ability to handle stressful situations calmly and efficiently.

• Customer service-oriented mindset.

Ascott International Management Pte Ltd.

Job Description

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts

Ascott International Management Pte Ltd.

Job Description

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Just Recruit Singapore Pte Ltd

At Just Recruit, we connect people with the right opportunities. We believe success happens when the right person is placed in the right role, creating growth for both employers and job seekers. Over the years, we have built strong partnerships with corporates across industries and supported countless individuals in advancing their careers. Whether you are a job seeker or an employer, Just Recruit is here to make every connection count.

Job Description

Work Schedule: 5 days per week (rotating shifts – morning/noon/night)

Salary: $2,800 – $3,100

Benefits: Meal allowance + variable bonus

Job Responsibilities:

• Collaborate with management to provide courteous and timely service to all guests.

• Address guest complaints, requests, and inquiries promptly and tactfully.

• Understand guest preferences to ensure services meet their expectations.

• Stay informed about hotel facilities, functions, and local tourist information.

• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.

• Perform any additional tasks assigned by superiors diligently and professionally.

Requirements:

• Minimum O-Level or equivalent qualification.

• Ability to work rotating shifts, weekends, and public holidays.

• Positive attitude, outgoing personality, and strong communication skills.

• Preferably 1–3 years of front office experience in a 4- or 5-star hotel.

Annabelle Lim (R23116936)

Just Hire Pte Ltd (202327869C)

Marriott International

Job Description

COMO Lifestyle Pte Ltd

A unique lifestyle destination aims to bring together a community inspired by fashion, food, directional design and new concepts.

Job Description

Job duties and responsibilities include, but are not limited to the following:

● Completes all assigned side work related to opening and closing the front desk, coat check, and customer restrooms.

● Maintains a clean and orderly front desk with all restaurant collateral fully stocked at all times.

● Warmly welcomes all incoming customers, checks-in their reservation, and walk them to their assigned table.

● Precisely informs customers of waiting times and respects the order of arrival of customers.

● Ensures customers are rapidly and effectively cared for.

● Updates all table statuses to the podium throughout service.

● Clears and sets tables in between seatings. Ensures every table is perfectly set prior to seating customers.

● Communicates with management in real time when there are seating delays or unsatisfied customers.

● Updates client profiles on the reservation system with details such as birthdays, preferences, allergies, and more based on interactions from the team. Performs google searches and keeps thorough and up-to-date profiles on all customers and reservations.

● Responsible for training new employees as assigned.

● Assists other stations or areas of the restaurant when requested by management.

● Display knowledge of Cote brand, culture, and product.

● Maintain professional and respectful behavior when in contact with customers, management, and teammates.

● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

● Maintain safety, cleanliness, and sanitation standards.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Must be reachable by email and able to communicate via phone as well.

● Communicates information effectively and efficiently.

● Excellent organizational skills and attention to detail.

● Possesses a positive, results-oriented, team-player mentality.

● Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment.

● Ability to under pressure and maintain professionalism when working under stress.

● Knowledge of workplace safety procedures and local Health & Safety Standards.

● Food Handler’s Certification or the ability to obtain in accordance with local regulations and/or Company policy.

● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required)

● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

● Excellent communication with management and teammates.

THE POD PTE LTD

The POD Boutique Capsule Hotel is Singapore's largest and most established boutique capsule hotel, catering to discerning travellers who desire fuss-free and convenient living. For more information, visit www.thepodcapsulehotel.com.

Job Description

Benefits

• Meal and Laundry Allowance

• Night Shift Allowance

• Flexi- Benefit

• Birthday Leave

• Guest Service Incentives

• AWS and Bonus (based on company's performance for the year/quarter)

Job Duties/Responsibilities

• Ensure check-in and out procedure is carried out promptly and efficiently in accordance to the procedure of the Hotel

• Provide quality service to guests request/feedback, carry out service recovery measures and and following up with traces.

• Maintain cashier float and ensure accurate daily report of all monies received.

• Manage reservations and ensure it is created and updated correctly in the hotel system

• Conduct shift briefings to communicate hotel activities and operational requirements.

• Provide accurate and updated information, places of interests and important tourist information upon guest request; have good knowledge of products, services, pricing, special promotional offers etc.

• Solicit and communicate guest feedback for continuous improvement.

• Perform administrative duties including reports compilation and generation and updating of the system

• Ensure the safety, security and loss control policies and procedures are complied with at for Front Office, Housekeeping and Maintenance.

• Monitor activities in the hotel lobby and report any suspicious characters, items or/and activities to the Hotel Services Manager.

• To assist and perform when required, housekeeping tasks (such as bed cleaning and making, toilet washing, office cleaning, high dusting, surface wiping, floor sweeping and mopping, replenish of supplies, clearing of rubbish, etc).

• Manage the day-to-day operations and liaise with various stakeholders to ensure timely completion of maintenance service requests.

• Ensure all facilities maintenance works are carried out with the least disruption to the business operations with appropriate scheduling, action plans and safety concerns

• Perform any other duties and responsibilities as and when assigned by Management

This is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Job Requirements

• At least 1 year of working experience in the hotel industry

• People orientated with excellent organizational, interpersonal and administrative skills

• Service-oriented and passionate to work in the hospitality industry

• PC literacy and ideally should be proficient in Microsoft Word and Excel

• Good team player, ability to work with minimal supervision and meticulous

• Good command in spoken and written English is essential and any additional languages is an added advantage

• Have impeccable follow-through; and “Can Do” attitude and mindset

• Well-groomed and professional disposition

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Foragers Pte Ltd

Job Description

We Are Hiring!

Are you a social butterfly with a passion for creating memorable experiences? Are you ready to embark on an exciting journey of creating unforgettable guest experiences? Join Foragers as a Front of House Staff for our superstar team and be at the heart of our mission to delight and exceed guest expectations. We're looking for passionate individuals who thrive in a dynamic hospitality environment!

Our Brand

Founded in 2018, Foragers has since been on an onward journey to introduce exceptional and one-of-a-kind hospitality concepts to Asia.

For more information about us, check out our website: https://foragers.com.sg/

What You'll Be Doing:

• Guest Engagement Pro: You’re not just serving guests—you’re creating an experience! Chat with guests, make recommendations, and leave them smiling and ready for another round.
• Order Whisperer: Take and process orders with precision, turning guest requests into culinary delights while managing any special requests with ease.
• Multi-Tasking Marvel: Juggle tasks like a pro—whether it’s cleaning tables, handling payments, or assisting with special requests, you’ll keep everything running smoothly.
• Opening & Closing Pro: Whether it’s setting up at the start of the shift or breaking the service floor down at the end, you’ll make sure everything is prepped, clean, and ready to roll for the next round of service!

What We Are Looking For:

• Minimum 1 year of restaurant experience in a high-volume environment
• Excellent communication and hospitality skills
• Warm personality and a natural ability to interact with people and create an upbeat, fun atmosphere

Join us in elevating guest experiences to new heights and creating memories that last a lifetime. Be a part of our family today!

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• Village Hotel Albert Court
• Village Hotel Bugis
• Village Hotel Changi
• Village Hotel Katong

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Village Cluster

• Village Hotel Albert Court
• Village Hotel Bugis
• Village Hotel Changi
• Village Hotel Katong

HABYT CENTRAL PTE. LTD.

Job Description

About the job

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

As the Guest Experience Manager, you will lead the guest-facing operations across Owen House and Cantonment Clusters, ensuring a consistently high standard of service, strong operational discipline, and memorable guest experiences. You will manage and develop the Guest Experience team, oversee reservations and daily operations, drive conversion and revenue outcomes, and act as a key partner to the Flex Management team in optimising workflows, service recovery, and team performance. This role blends hands-on hospitality leadership with operational excellence, commercial awareness, and a strong people-first mindset.

Your responsibilities will include:

• Lead Guest Experience and Front Office operations across hospitality properties, ensuring consistent service, safety, and operational excellence

• Manage daily operations including check-in, check-out, shift handovers, and end-to-end guest journeys

• Lead, coach, and develop the Guest Experience team to deliver service aligned with Habyt’s brand standards

• Oversee reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance

• Own guest satisfaction outcomes including reviews, feedback, and service recovery

• Partner with Marketing on online reputation and guest communications

• Prepare and manage duty rosters to ensure efficient manpower planning and cost control

• Ensure data accuracy and operational integrity across PMS (MEWS) and related systems

• Support revenue, billing, and payment processes in collaboration with Finance and Revenue teams

• Manage vendor coordination, inventory, and guest amenities to support smooth operations

• Ensure compliance with SOPs, brand standards, and health and safety requirements

• Drive continuous improvement initiatives to enhance efficiency, profitability, and guest experience

• Act as a Habyt brand ambassador, delivering warm, professional, and consistent guest engagement

The skills, attitude, and experience we require are:

• Minimum 3 years of relevant experience in hospitality, guest experience, or front office roles, with a strong focus on service excellence and operational execution

• Strong leadership skills with the ability to coach, motivate, and develop teams

• Excellent communication and interpersonal skills

• High ownership mindset with strong attention to detail

• Ability to handle guest complaints calmly and turn challenges into positive experiences

• Commercial awareness with experience in reservations, conversion, and revenue optimisation

• Comfortable working in a fast-paced, multi-property environment

• Strong organisational and planning skills, including roster and inventory management

• Familiarity with PMS systems and operational reporting

• Flexibility is expected to support shift coverage as needed to keep operations running smoothly.

Properties that you will be taking care of:

• Owen House Cluster: Owen House, Clarke Quay and Kallang

• Cantonment Cluster: Cantonment, Novena, Kada and Chinatown.

What we offer

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.

• Team Events: Connect and have fun with your colleagues at our regular, lively company events.

• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.

• Mental Health: Enjoy free access to the Calm App, plus subsidised membership for ClassPass.

• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.

• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionising the housing market!

Grand Park City Hall

Park Hotel Group aims to be a world-renowned brand in hospitality. We have hotel properties in Singapore, Hong Kong and China, with expansion plan into the Asia Pacific region. If you share our vision and possess the drive to excel, we would like you to join us.

Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.

• Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.

• Coordinate, plan and prepare work and vacation schedule for the Front Office team in the absence of the Assistant Front Office Manager.

• Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.

• Ensure all service standards are adhered and constructive feedback are provided to enhance performance.

• Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation and that guests’ complaints are handled with tact and diplomacy.

• Review arrival list for all arrivals, taking note of VIPs and those with special requests.

• Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.

• Ensure complete guest database are obtained.

• Prepare relevant reports for distribution to all departments.

• Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.

• Ensure keys in their custody are issued only to authorized personnel.

• Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.

• Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.

• Initiate correspondence regarding enquiries, reservations, and complaints.

• Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.

• Knowledgeable on emergency procedures as part of a first response team.

• Perform any other job tasks as assigned.

Job Requirements

• At least 2 years of working experience as a Guest Services Manager / Duty Manager in a hotel.

• Outgoing, meticulous and service-oriented.

• Knowledge of Opera system is an added advantage.

UEMS Solutions Pte Ltd

The Company is an Integrated Facilities Management (IFM) company with more than 2,000 employees, providing healthcare support services and property & facilities management services to both public and private sectors in Singapore. The company has 2 core businesses in healthcare support and facilities management services.

Job Description

Job Duties:

• Assist with visitor registration and access control in accordance with policies and procedures

• Coordinate visitor and VIP parking arrangements

• Handle incoming phone calls professionally and efficiently

• Maintain accurate records and comply with safety and operational guidelines

• Provide a welcoming and professional front-of-house experience

• Support guest check-in and check-out including billing and payment processing

• Attend to guest enquiries and service requests in a courteous manner

• Coordinate with housekeeping to ensure service and room readiness standards

• Ensure a courteous and efficient service experience for users

Requirements

• Relevant experience in front desk, reception, hospitality, or customer service preferred

• Strong interpersonal and communication skills

• Service-oriented, well-groomed, and professional in demeanor

• Able to handle enquiries, calls, and guest interactions confidently

• Comfortable working rotating shifts

• Team player with ability to coordinate across departments

• Basic computer literacy (e.g. MS Office, booking or access systems)

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore 
 

About the role

Manager in Training (Rooms Division)

The Manager in Training (MIT) Programme at Four Seasons is an 18-month accelerated development journey designed for high-potential individuals with the ambition to grow into future hospitality leaders. This immersive programme equips participants with the skills, exposure, and confidence needed to build a successful long-term career in luxury hospitality.

Beyond hands-on operational training, MITs gain meaningful leadership exposure through cross-functional learning, real business projects, and involvement in decision-making processes. Participants develop a deep understanding of service excellence, commercial awareness, and people leadership — all within a world-class luxury environment.

Each MIT is supported by a dedicated mentor and buddy, providing guidance, career coaching, and day-to-day support. Structured feedback and performance conversations throughout the programme ensure continuous growth and clear development milestones.

This programme is ideal for driven individuals who are curious, adaptable, and passionate about creating exceptional guest experiences. By the end of the journey, successful MITs are well-positioned to step into supervisory or entry-level management roles within Four Seasons, equipped with both operational expertise and leadership capability.

What you will do

• You will be exposed to different departments through quick hotel-wide rotations.

• Start in-depth departmental learning by mastering key line position(s), then move into a Supervisor or acting Assistant Manager role to practice management skills.

• To solidify your learning, you will take charge of your management experience and project work with the tools (e.g. Training Syllabus, Manuals and Experience Maps etc.) provided.

What you bring

• Preferably with a degree in Hospitality Management or its equivalent

• Potential to lead and motivate others

• Curiosity and interest in the luxury market

• Go-getter, assertive, creates own opportunities

• Previous experience within Four Seasons  (or a top luxury group) will be an advantage

• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This role requires flexibility in scheduling, with the ability to work rotating shifts, including overnight shifts, weekends, and public holidays.

HORIZONS HVL SINGAPORE PTE. LTD.

Job Description

A UHNW Family Office seeks an experienced and discreet Butler & Household Manager to provide impeccable service and oversee household operations.

Key Responsibilities

• Deliver highly personalised service to Principals and guests
• Provide formal and informal table service to fine-dining standards
• Oversee day-to-day household inventory and routines
• Coordinate with staff, vendors, and household operations
• Handle ad-hoc requests efficiently and discreetly

Candidate Profile

• Proven experience in high-end hospitality (e.g., fine dining, 5-star hotels, private jet or first class cabin crew service)
• Efficient communication and professional demeanour
• Exceptional organisation, and attention to detail
• Calm, discreet, flexible and can-do attitude

Work Arrangement

• Location: Central Area (primarily Raffles Place & Orchard)
• Working Hours: Monday–Friday, 9:00am–6:00pm
• Flexibility: Occasional overtime required depending on event and meal schedule

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

Sentosa Cluster:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Patisserie Cle Pte Ltd

Founded in 2018, Pâtisserie CLÉ (CLÉ is French for ‘key’) was created by local pastry chefs as a way to realise their approach to French desserts -- where fresh produce and flavours are the means of invoking comfort and delight in equal measures.

Job Description

• Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages, mains and pastries
• To sell & demonstrate product knowledge by advising the customer/answering queries & suggesting products to the customer as part of the ordering process.
• Ensure that all goods are quickly and correctly stored away on rotation system following the rule ‘first in, first out’ and comply with health & safety regulations
• Receive and check in products against DO for quality and quality.
• Provide outstanding customer service and a warm welcoming environment at all times
• Inventory stock take
• Shift work
• 5 days work week

OASIA RESORT SENTOSA

Job Description

RESPONSIBILITIES

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue.
• Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Naumi Hotels SG Pte Ltd

Naumi Group (part of SGJ Ventures) operates as the corporate entity overseeing Naumi Hotels and managing the underlying property assets. The group has expanded its presence globally, maintaining a diverse collection of properties across Singapore, Australia and New Zealand.

Job Description

JOB SUMMARY

Reporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Key Job Tasks

· Understand and know how to operate the Opera cloud-based on property management system.

· Meet and greet guests upon their arrival at the hotel.

· Assist with luggage requests.

· Perform all check-in tasks effectively and efficiently.

· Escort guests to room and introduce the amenities in the room.

· Share and promote the facilities and services offered by the hotel.

· Perform all check-out tasks effectively and ensure billing is accurate.

· Answer phone calls within three rings.

· Record any guests that need assistance and/or incidents.

· Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.

· Follow up with daily pending tasks.

· Take and manage reservations for walk-in guests and/or when reservation department is closed.

· Interact with guests warmly and appropriately, making them feel welcomed and valued.

· Be a lobby ambassador proactively.

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.

· Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)

· Coordinate with the other hotel departments to provide a seamless stay experience for guests.

· Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

· Ensure daily shift tasks are completed dutifully and smooth shift transition.

· Serve as a role model and coach the GSE in discharging their daily job tasks effectively and efficiently.

Self-Management

· Work together as a team with trust to meet the goals of the department/hotel.

· Treat guests and team members from all cultural groups with respect, sensitivity, and transparency.

· Always maintain a high level of professional behaviour.

· Communicate effectively, both with guests and other team members.

· Maintain a high level of personal presentation in accordance with the Grooming Standards Policy and Code of Conduct.

· Remain polite, positive, and cooperative.

· Attend training programmes and meetings as directed to constantly improve skills and knowledge.

· Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

· Maintain professionalism, spontaneous & able to offer personalised service.

· Arrive on time for shifts.

· Take personal responsibility to ensure all required tasks are completed accurately and within given time frames.

· Ensure hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Health & Safety

· Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace that acknowledges the contribution of all team members in maintaining safe work practices.

· Follow the hotel safety and security policies and procedures.

· Report hazards, accidents, and injuries to Manager on duty immediately.

General

· Undertake ad-hoc special project as assigned complete in a timely manner.

· Cross train under housekeeping, such as to perform room cleaning and checking to ensure rooms are in tip top condition.

· Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience, of which 2 years in a supervisory position.

SKILLS, ABILITIES & ATTRIBUTES

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· Enjoy interacting with people

· Strong communication (verbal and written) and human relations skills

· Strong planning, organising and coordination skills

· Good critical thinking and decision-making skills

· Good leadership skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + AWS + OT

• Industry: Listed MNC (Leisure)

• Location: Central Region

• Working Hours: Rotating shifts (5 days/week)

Responsibilities:

• Greet and assist guests during check-in and check-out processes

• Handle reservations, cancellations, and special requests accurately

• Manage guest enquiries, complaints, and provide timely solutions

• Coordinate with housekeeping, concierge, and other departments to ensure smooth operations

• Promote hotel services, facilities, and loyalty programs

Requirements:

• Previous experience in hotel front desk or customer service is an advantage

• Strong communication and interpersonal skills

• Professional, courteous, and service-oriented

• Ability to handle multi-tasking in a fast-paced environment

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The Butler Manager assists the Director of Butler Operations in the overall management of the Butler team. A person who is intuitive, meticulous, organized, good listener, exuberate warmth, strong motivator, leader by example, residents and colleagues engaging that ultimately drives high colleague engagement through passionate and committed Butlers. Skillful and experienced in Butler and Front Office tasks, confident in addressing guest feedback and constantly seeking new ways to create experiences that are astounding and superlative.

Primary Responsibilities
Executes Core Tasks

• Conducts regular inspections of arrival suite set-up, in-house suites, amenities delivery, special occasion setups, and departure arrangements to ensure readiness and compliance with luxury standards.

• Consistently engages with guests during arrival, throughout their stay, and upon departure to build personal connections and anticipate needs.

• Supports the creation and execution of bespoke experiences by coordinating with hotel departments and external partners.

• Ensures complete follow-up on guest feedback, preferences, and service recovery cases, logging relevant information for personalization.         

• Oversees in-shift inventory, operating supplies, and equipment readiness, reporting maintenance or replenishment needs to the Head Butler.

• Acts as a shift leader for the Butler team, guiding service delivery and addressing immediate operational needs.

• Supports the Head Butler in ensuring that Butler operations align with Accor Hotels values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.

Management and Leadership of the Butler team

• Supports the Director of Butler Operations in driving Butler team performance in guest satisfaction, Forbes/LQA audits, and internal KPIs.

• Assists in preparing duty rosters and ensuring proper 24-hour shift coverage, including adjustments for peak periods or special events.

• Provides in-shift coaching and guidance to Butlers; delivers immediate feedback and elevates team morale.

• Assists in the onboarding and familiarization of new team members, ensuring alignment with the hotel’s service culture.

• Helps identify training needs and participates in the facilitation of skills-based and service culture training sessions.

• Promotes a collaborative team environment where ideas and suggestions are welcomed; supports the review and refinement of SOPs and service sequences.

• Acts as the main operational contact in the absence of the Head Butler, maintaining service continuity and decision-making within defined limits.

• Assists in the execution of annual upsell strategies and encourages Butler participation in revenue-generating initiatives.

Improves Quality of Product and Services 

• Serves as the initial escalation point for guest concerns during the shift; addresses issues calmly and escalates to the Director of Butler Operations or Lobby Manager as appropriate.

• Ensures adherence to brand Standard Operating Procedures (SOP), Raffles Local SOP (LSOP), Forbes 5-Star, and Leading Quality Assurance (LQA) service standards.

• Monitors Butler team adherence to hygiene, Work Safety and Health (WSH) standards, and guest confidentiality policies.

• Collaborates in maintaining HACCP and hygiene audit readiness across the department.

• Supports hotel-wide initiatives related to Corporate Social Responsibility (CSR), sustainability, and community engagement.

• Embraces innovation, adapts to change, and leads by example to ensure continuous service excellence.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Diploma or Degree from Tourism and Hotel Management.

• Strong Butler and Front Office skills and knowledge.

• Minimum 3 years at a management level of a luxury hotel.

• Excellent communication skills in English and ability to communicate in a second language

• Possesses strong interpersonal skills.

• Ascertains and effectively address guest / colleagues needs.

• Directs team, trains and motivates individuals, creates and maintains a cohesive team.

• Services oriented with an eye for details and approachable attitude.

• Works well under pressure, analyses and resolves problems, and exercises good judgment.

• Possesses good computer and property management system skills.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

PHOENIX OPCO PTE. LTD.

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore in 2024, we offer the following incentives to our staff -

· Market leading, competitive salary packages paid above industry rates

· Unrivalled opportunities for development and growth

· Training and coaching from leading names in global hospitality leadership

· A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be front and centre standing tall and sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

The Scope:

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation, providing leadership at the frontline level.  

Job Responsibilities: 

Operations 

• Ensure a warm and genuine arrival and departure experience for all guests. 

• Ensure proper, efficient and profitable functioning of the Front Office. 

• Actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.

• Effective organisational communication with other departments

• Coordinate with Security with regards to any criminal acts or suspicious guest.

• Personally welcome guests in VIP guest, as well as repeat guests; recognize and anticipate their individual needs 

• Ensure that policies and procedures of the Hotel are properly understood and followed through

• Handle guest complaints and comments relating to the department tactfully

• Liaise with the respective employees to co-ordinate on staffing levels according to daily movements

• Perform any other reasonable duties as required by the Front Office Manager

• Monitor credit high balance

• Monitor Open Balance & PM Accounts

Leadership

• Serve as the Manager on Duty and available to guests at all times

• Present and act as the face of the hotel and become the hotels ambassador

• Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction

• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of the team. 

• Ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values

• Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner

• Investigate complaints, address the department concerned and respond to guest. 

• Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift

• Train colleagues on new work processes, understanding of policies and procedures

• Perform aspects of human resources and training functions, including coaching, counselling, training, disciplinary actions, etc., for Front Office Executives

• Provide input into the decision of relocating guests when the hotel is over booked with minimum damage to hotel goodwill and reputation.

Administration

• Maintain all department files and ensure that paperwork is kept to a minimum. 

• Raise accurate and detailed duty log entries for all incidents and occurrences in the hotel. 

• Review the Daily Arrival Report for today and the following two days to ensure accuracy of information, history, services and amenities accorded

• Identify training needs and implements effective training program

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role  

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Thorough organization and supervisory skills.  

• Proficient in accomplishing tasks.  

• Able to work under pressure and deal with stressful situations during busy periods. 

• Conflict resolution skills. 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations