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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Guzman y Gomez

Guzman y Gomez (GYG) Mexican Kitchen is a dynamic chain of food and beverage restaurants dedicated to enhancing guest experiences with authentic, high-quality Mexican cuisine. Our passion lies in crafting delicious dishes using real ingredients, with processes such as 24-hour marinades and rigorous chip-tasting sessions. We prioritize freshness and authenticity, believing that the extra effort is always worthwhile. Our team, known as the #DreamTeam, is the backbone of our success in Singapore. From service crew to chefs and managers, we embody cheerfulness, positivity, and energy, delighting guests with warm welcomes and genuine smiles. If you share our values and enthusiasm, join us today!

Job Description

Benefits
These are just some of the benefits that come with working at GYG:

●Sign-up bonus of $2,000
●Staff referral programme of $500
●Attractive Salary $$
●Yearly Appraisals
●5 days work week and 2 days OFF, 44 hours
●Performance Incentives (quarterly)
●Rapid Career Growth
●Staff meals & discounted meals
●Various types of leave entitlements
●Outpatient & Hospitalisation benefits
●Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)

Job Scope

As the Restaurant Manager you’ll be responsible for the daily management of the restaurant whilst leading & developing your team. As a leader, you’ll be looked upon as a calming force when the heat’s on. On any given day you will be leading the team through busy service periods, crew training, proactively improving guest experience, managing food safety and food quality, managing inventory and restaurant financials as required.

We guarantee you will have lots of fun at work and not a single day is the same!

SWEET POTATO PROJECT PTE. LTD.

Job Description

Executive Chef – Dual Concepts (Dempsey)

Introduction

Ebb & Flow Group is driven by the belief that dining should move people. Beyond restaurants, we create immersive experiences where food, atmosphere, and storytelling come together with intention and finesse. With a growing portfolio of over 10 concepts across Singapore and ambitious expansion ahead, we continue to shape spaces that are both creatively bold and commercially intelligent.

We are seeking an Executive Chef to oversee two concepts in Dempsey. This is a strategic leadership role responsible for defining the culinary identity of both brands, driving operational excellence, and building high-performing teams. Beyond the pass, this role shapes culture, performance, and long-term culinary direction.

What You’ll Do

Culinary Leadership & Brand Direction

• Oversee culinary strategy and execution across two distinct concepts.
• Define and evolve each brand’s culinary identity while ensuring commercial viability.
• Collaborate with R&D, marketing, and leadership on seasonal campaigns, menu innovation, and brand storytelling.
• Maintain strong creative direction while aligning with business goals.

Operations & Performance

• Oversee kitchen operations across both venues, ensuring consistency, quality, and efficiency.
• Establish and maintain SOPs, recipe documentation, plating standards, and portion controls.
• Drive food costing, GP targets, budgeting, and inventory management.
• Review P&L statements and implement strategies to improve profitability.
• Lead procurement strategy, supplier partnerships, and cost negotiations.
• Ensure compliance with food safety, hygiene, and regulatory standards.
• Optimise productivity, waste control, and operational systems.

Team & Culture

• Recruit, mentor, and develop Head Chefs and culinary teams across both concepts.
• Build a strong leadership bench and succession pipeline.
• Foster a culture of accountability, collaboration, and excellence.
• Conduct regular tastings, audits, and quality reviews.
• Lead performance evaluations and structured training programs.

Strategic Growth

• Play a key role in future openings and group expansion initiatives.
• Support pre-opening planning where required (kitchen design, workflow, equipment planning).
• Contribute to culinary standards and long-term development strategy.

We’re Looking for Someone who

• Has proven experience as an Executive Chef managing multi-outlet or multi-concept operations.
• Has strong pre-opening and scale-up experience.
• Comes from a structured, quality-driven culinary background (Fine Dining preferred).
• Is commercially astute with strong P&L, costing, and budgeting expertise.
• Leads with clarity, discipline, and composure under pressure.
• Balances creativity with operational structure.
• Is passionate about mentoring teams and building sustainable kitchen cultures.

Perks & Benefits

• Birthday Leave
• Medical & Dental Coverage
• Staff Discounts
• Career Growth Opportunities
• Involvement in future openings and group expansion projects

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Singapore is seeking a commercially driven and people-focused Director of Catering and Conference Services to lead one of the hotel’s significant revenue-generating departments.
 

This is a key Department Head role requiring strong commercial leadership, disciplined execution, and the ability to build a high-performing and engaged team within a luxury environment.

About the Role

The Director of Catering and Conference Services provides full leadership oversight of the catering sales and conference services function, ensuring:

• Consistent revenue growth and conversion performance

• Strong pipeline management and forecasting discipline

• Seamless execution of events aligned with luxury brand standards

• A culture of accountability, clarity, and collaboration

Success in this role requires both strategic thinking and hands-on leadership. The ideal candidate will demonstrate commercial ownership, executive presence, and the ability to influence a mature and established team.

Key Responsibilities

Commercial Leadership & Revenue Performance

• Drive catering sales across corporate, social, MICE and group segments

• Lead structured pipeline reviews and conversion strategies

• Develop proactive need-period action plans to optimise space utilisation

• Partner closely with Sales, Revenue Management and Banquet Operations to maximise profitability

• Ensure timely proposal submission, disciplined follow-up, and strong client conversion

• Deliver accurate forecasting and pacing oversight

Leadership & Team Management

• Build a high-trust, high-performance culture within a well-established team

• Provide clear direction, balanced feedback, and consistent accountability

• Conduct structured 1:1 meetings and performance conversations with confidence

• Develop and mentor managers to elevate commercial focus and execution standards

• Foster engagement while maintaining strong performance expectations

Communication & Cross-Department Collaboration

• Communicate with clarity, structure and professional confidence

• Represent the department effectively in Executive Committee discussions

• Ensure strong alignment with Banquets, Culinary, Rooms, Finance and Sales

• Drive proactive issue resolution and minimise operational escalations

Operational & Client Excellence

• Oversee flawless execution of all catering and conference events

• Ensure accuracy and precision in contracts, proposals and function documentation

• Maintain strong relationships with key corporate clients, planners and agencies

• Lead pre- and post-event evaluations to continuously elevate standards

What You Bring

• Proven track record in senior leadership within Catering, Conference Services or MICE Sales in a luxury hotel environment

• Strong commercial acumen with demonstrated revenue growth and conversion success

• Experience managing established teams with influence, maturity and emotional intelligence

• Structured approach to pipeline management, forecasting and space optimisation

• Ability to balance high performance standards with team engagement

• Confident communicator with strong executive presence

• Agility and responsiveness in a fast-paced commercial environment

• Strong financial literacy and analytical capability

Qualifications

• Minimum 5 years in a senior Catering, Conference Services or MICE leadership role within a luxury hospitality environment

• Strong budgeting and forecasting capability

• Excellent written and verbal communication skills

• Degree in Hospitality Management, Business or equivalent preferred

• Due to work visa restrictions, we regret to inform that this position is open to Singaporeans only.

Why Join Four Seasons

At Four Seasons, we are committed to excellence, integrity and genuine care. We offer:

• A world-class luxury brand environment

• Meaningful career growth opportunities

• Best-in-class training and development

• Competitive benefits and employee privileges

• Complimentary stays at Four Seasons properties (subject to availability)

Mediacorp Pte Ltd

Mediacorp is Singapore’s largest content creator and national media network, operating a suite of TV channels, radio stations, and multiple digital platforms. Its mission is to engage, entertain, and enrich audiences by harnessing the power of creativity.

Job Description

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is one of the largest Singapore-owned hospitality companies, owning and operating 26 hotels across five brands. Our hotels include Mercure Singapore Tyrwhitt, ibis Styles Singapore Albert, Handwritten Collection, 14 ibis budget hotels in Singapore and 8 Fragrance hotels.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 26 hotels in Singapore

• 5 days’ work week

• Mobile and Duty meal allowance

• Attractive incentives and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures

• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback

• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction

• Monitor room inventory closely and ensure effective utilisation of rooms

• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained

• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations

• Identify and resolve deviations and irregularities in operations

• Plan manpower allocation and ensure smooth operations

• Provide coaching and guidance to improve staff work performance

• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry

• Passionate in delivering exceptional level of guest service

• Strong communication and problem-solving skills

• Works well under pressure in a fast-paced environment

• People-centric, outgoing, independent, and resilient

• Able to work shifts, including on weekends and public holidays

Wenet SGP Pte Ltd

Wenetgroup Ltd. () is an enterprise management consulting firm with headquarters in Taipei, Taiwan. We are dedicated to providing professional service to assist our customers with problem-solving and enlarging factors of success. We focus on customer service and create an exquisite service experience. Founded in 2017, our Singapore office aims to not only provide service to our customers but also a bridge across the region. Besides Singapore, we also have overseas offices in the US, Japan, and Malaysia.

Job Description

Job Responsibilities:

• Managing the household’s schedule and calendar of Chairman or CEO
• Event planning, organizing, and coordination.
• Arranging appointments for personal and professional needs.
• Scheduling home maintenance and repair work and supervising the project.
• Handling household bills and administrative duties.
• Running errands and performing necessary tasks.
• Supervision of other household staffs, such as housekeepers, private chefs, nanny, and drivers.
• Plan and control household resources, such as manpower shift,hou sehold inventory.
• Ensure essential support is provided for the business trip, including arranging a flight to a local destination if necessary, and can provide local support for the required setup.
• Prepare and design household management SOP such as equipment manual, inventory list, vendor list, and daily checklist.

Job Requirements:

• Proven work experience in a similar role
• Being a good communicator, understanding the family’s preferance/lifestyle.
• Being knowledgeable in a wide range of areas related to the role.
• Being responsible, efficient, discreet, and organized
• Excellent judgment, attention to detail and ability to handle confidential information.
• With A Butler Certification is an advantage
• Professional in Microsoft office and document filing.

Laguna Hotel Holdings Pte Ltd

Job Description

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards

Laguna Hotel Holdings Pte Ltd

Job Description

A World of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: Front Desk Supervisor

JOB RESPONSIBILITIES

• Supervise and train front desk agents, ensuring they adhere to hotel policies and provide exceptional customer service.
• Train new front desk employees on hotel procedures, systems, and service standards.
• Provide assistance and support to front desk agents during busy periods or challenging situations.
• Ensure proper handling of guest payments, credit card transactions, and billing procedures.
• Monitor room availability, manage room allocations, and handle reservations and room assignment changes
• Create and manage front office staff schedules to ensure adequate coverage for all shifts.
• Pre-assign the rooms in system and follow through on designated requirements.
• Handle escalated guest issues and find appropriate resolutions to ensure guest satisfaction.
• Collaborate with the front office manager to implement and enforce policies, procedures, and service standards.
• Ensure compliance with safety and security protocols, including key control procedures and emergency procedures.

JOB REQUIREMENT

• Diploma or equivalent. Additional education in hospitality or related fields is a plus.
• Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong customer service orientation and the ability to handle guest concerns and complaints effectively.
• Proficiency in using hotel management systems, reservation software, and office applications.
• Knowledge of front desk operations, including check-in/check-out processes, reservations, and billing procedures.
• Familiarity with cash handling procedures and basic accounting principles
• Ability to work well under pressure and in a fast-paced environment
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• 
  

*Only shortlisted candidates will be notified.

You may also apply via https://careers.dusit.com/

For any enquiry, please send message to 92344805.

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

Sofitel Singapore Sentosa Resort and Spa

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

JOB SUMMARY

Reporting to the F&B Supervisor, the F&B Captain will support in managing the day-to-day operational work, in ensuring that the F&B Outlet functions smoothly.

MAIN RESPONSIBILITIES

• Supervise all service staff during operations to maintain high standards of service that meet and exceed guest expectations.
• Collaborate with the kitchen and other food and beverage departments to deliver exceptional food and beverage service.
• Regularly monitor stock requisitions to ensure adequate supplies for operations.
• Exhibit outstanding knowledge and skills regarding the food offerings.
• Provide prompt, efficient, and courteous service while fostering a welcoming atmosphere.
• Assess service staff appearance, grooming standards, work performance and attitude.
• Effectively address and follow up on guest complaints.
• Observe, mentor, and train new team members to equip them with the necessary skills for their roles.
• Ensure cleanliness and organization in service areas, furniture and equipment
• Confirm that service procedures and policies align with the operational manual.
• Comply with all House Rules, Regulations and Hotel Policies regarding safety and security.
• Perform any additional duties as assigned by the F&B Supervisor or Management.

REQUIREMENTS

• Knowledge and experience in the food and beverage service industry would be an advantage
• Preferably 1 year in a similar role
• Possess good problem solving and service recovery skills
• Well versed in building rapport with customers

ADDITIONAL INFORMATION

• Duty meal provided
• Transport from Harbourfront train station
• Comprehensive medical and dental benefits

White Restaurant

At White Restaurant, we are more than just a restaurant—we are a family that believes in sparking joy and happiness for everyone. Established in 1999, we are the founder of the iconic "White Beehoon", a dish that has won the hearts of many. Over the years, we have built a strong reputation for serving delicious uniquely Singaporean dishes in a warm and welcoming environment across our 9 outlets in Singapore.

Job Description

Position Summary:
The Restaurant Supervisor plays a pivotal role in supporting the Restaurant Manager in daily outlet operations to ensure consistent service excellence, team alignment, and compliance with safety and quality standards. This role involves leading by example, mentoring front-line staff, managing shift responsibilities, and ensuring our brand values are lived and delivered daily.

Key Responsibilities:

• Supervise daily Front Of House (FOH) operations ensuring excellent customer service and operational standards.
• Conduct pre-shift briefings to communicate daily goals, promotions, and guest expectations (google reviews).
• Assist in training and onboarding of new FOH staff.
• Monitor food safety, hygiene, and cleanliness standards are upheld.
• Handle customer inquiries and resolve complaints effectively and empathetically.
• Support inventory checks/ ordering and ensure adequate stock for service.
• Perform cash handling duties including end-of-day reconciliation and deposits.
• Enforce adherence to all operational SOPs and brand guidelines.
• Escalate issues to the Restaurant Manager and collaborate on operational improvements.

Requirements:

• Minimum 2 years of experience in a supervisory role within the food & beverage industry.
• Strong interpersonal and communication skills.
• Basic understanding of POS systems and cash handling.
• Ability to lead, train and motivate a team.
• Comfortable to work on weekends, and public holidays.
• Demonstrated commitment to customer satisfaction and team support.

SBM Group

Job Description

Job Description & Requirements

Supervisor Responsibilities:
Making sure employees that report to you meet performance expectations.
Giving instructions or orders to subordinate employees.
Ensuring that the work environment is safe, secure and healthy.
Meeting deadlines.
Approving work hours.
Ensure great customer service at all levels.

Supervisor Requirements:

Previous leadership experience
Excellent communication skills.
Eye for detail and accuracy.
Reliable, with high integrity and strong work ethic.
Ability to work as part of a team.
Professional appearance and attitude.
Computer literacy.
Proactive organizational skills.
High school diploma.
Ability to keep a positive attitude in a
fast-paced environment.

ISS FACILITY SERVICES PRIVATE LIMITED

ISS, a leading workplace experience and facility management company, provides placemaking solutions that contribute to better business performance and makes life easier, more productive and enjoyable – delivered to high standards by people who care. ISS believes that people make places and places make people. From strategy through to operations, ISS partners with over 60,000 customers in 30+ countries to deliver places that work, think and give and is served by more than 400,000 employees who connect people and places every single day. It is headquartered in Copenhagen, Denmark.

Job Description

JOB DESCRIPTION

• Comply with Current Good Manufacturing Practices (cGMP) and EHS requirement for hygiene and safe handling when carrying out cleaning activities.
• Performs the cleaning and sanitation of the assigned area as per Standard Operating Procedure (SOP).
• Ensure appropriate Personal Protective Equipment (PPE) is worn at all times during cleaning and sanitation activities.
• Preparation and labeling of chemical to be used for cleaning and sanitation.
• Inspect the cleanliness of the area and ensure that the area is suitable for production.
• Records the cleaning activities in the respective cleaning log sheets and inform Customer upon completion of task.
• Ensure all cleaning and sanitation agents and cleaning tools used are stored in the designated areas.
• Ensure high standard of hygiene and cleanliness within the customer premise
• Demonstrate good service acts by greeting others, smiling and saying thank you (GST) to customers and colleagues
• Project professional image with proper grooming standards by ensuring that overall appearance be pleasant, clean and neat
• Oversees the works execution and performance of staff
• In charge of operational and manpower planning, deployment and productivity of the staff
• Provide adequate training and coach staff to meet the required contractual standards
• Conduct daily inspections/audits to monitor and evaluate the work undertaken by staff and take immediate corrective measures to improve below standard performance
• Ensure all cleaning tasks carried out is in compliance to Health & Safety Environmental procedures and practices, and report accidents/incidents to the superior promptly
• Lead and drive the team in creating great service experiences for customers to achieve our Service with a Human Touch objective
• Ensure compliance with local government legislation and ISS corporate governance polices
• Support in achieving contract KPI measurements on employee turnover rate, retention rate, employee survey and LTIF (lost time injury frequency)
• Adhere to the recruitment guide under Hiring the Human Touch when recruiting new team members
• Undertake any duties/projects as assigned by the Superior

REQUIREMENTS

• Min. 2 years’ experience as a Cleaning Supervisor

• Strong leadership and communication skills

• Hands-on Supervisor

BOON TONG KEE PTE LTD

Job Description

Roles & Responsibilities

· Coordinate daily Front of the House and Back of the House restaurant operations

· Deliver superior service and maximize customer satisfaction

· Respond efficiently and accurately to customer complaints

· Regularly review product quality and research new vendors

· Organize and supervise shifts

· Appraise staff performance and provide feedback to improve productivity

· Estimate future needs for goods, kitchen utensils and cleaning products

· Ensure compliance with sanitation and safety regulations

· Manage restaurant’s good image and suggest ways to improve it

· Control operational costs and identify measures to cut waste

· Create detailed reports on weekly, monthly and annual revenues and expenses

· Promote the brand in the local community through word-of-mouth and restaurant events

· Recommend ways to reach a broader audience (e.g. discounts and social media ads)

· Train new and current employees on proper customer service practices

· Implement policies and protocols that will maintain future restaurant operations

Job Requirements
1. Full-time position.
2. Team player and willingness to learn.
3. Good soft skills and management skills.
4. Preferable with 7-10 years of experience in the F&B industry
5. Mature and positive attitude.
6. Able to commit on weekends and public holidays.
7. We are not a halal-certified restaurant

8. Chicken rice culinary skills is necessary. i.e Chicken Cooking, Chicken Rice Cooking, Chicken Chopping Skills

Grand Hyatt Singapore

We care for people so that they can be their best, and it is our natural propensity to care that differentiates us as the Hyatt family. At Grand Hyatt Singapore, the commitment to care is extended to all stakeholders, including communities, guests, and most importantly our team members. Care is at the heart of our business, and it’s this distinct guest experience that makes Hyatt one of the world’s best hospitality brands and one of the world’s best place to work. Make a difference in the lives around you, and join a company that values respect, integrity, empathy, inclusion, wellbeing, and experimentation.

Job Description

Roles & Responsibilities

You will be responsible to supervise the assigned station / section of the Pastry Kitchen, contributing to the overall success of the restaurant, in accordance with the hotel’s standards and financial goals.

In this role, you will:

• Assists the Sous Chef and Pastry Chef in ensuring that all culinary standards in the section comply with company and Hotel Policies and Procedures

• Monitor food and operating costs and minimize food wastage

• Train team members in the assigned section of kitchen with the skills necessary for them to perform their function

• Organise and set up the assigned section of the kitchen efficiently to facilitate workflow and maximize productivity.

• Maintain cleanliness of work areas, equipment and utensils

Qualifications:

• Minimum 2 years work experience as Chef de Partie or 3 to 4 years as Demi / Commis in the Pastry Kitchen of a hotel or large restaurant with good standards

• Possess Food & Beverage Safety and Hygiene Policies and Procedures Certificate

• Knowledgeable of occupational health and safety standards

Sofitel Singapore Sentosa Resort and Spa

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

• Responsible for the preparation and checking of food as well as assisting the Sous Chef/ Junior Sous Chef wherever possible;
• Weights and measure designated ingredients;
• Stores foods in designated areas, utilizing knowledge of temperature requirements and food spoilage;
• Any other duties as assigned.

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

White Restaurant

At White Restaurant, we are more than just a restaurant—we are a family that believes in sparking joy and happiness for everyone. Established in 1999, we are the founder of the iconic "White Beehoon", a dish that has won the hearts of many. Over the years, we have built a strong reputation for serving delicious uniquely Singaporean dishes in a warm and welcoming environment across our 9 outlets in Singapore.

Job Description

1. Day-to-Day Operations:

• Manage all daily front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth restaurant functioning as per company SOPs.
• Supervise and support staff to provide excellent customer service.
• Coordinate with the kitchen and FOH teams to ensure seamless service during peak hours.
• Monitor restaurant operations to ensure the highest levels of efficiency, from food preparation to table turnover.
• Manage inventory, ordering, and waste to optimize resource use and cost control.

2. Staff Management & Development:

• Recruit, train, and manage restaurant staff, ensuring that all team members meet performance expectations.
• Conduct & evaluate regular performance reviews and implement training programs to enhance staff skill sets.
• Manage staff scheduling to ensure optimal coverage during peak hours.

3. Customer Service & Satisfaction:

• Monitor customer feedback and ensure that customer service meets or exceeds company standards.
• Ensure excellent customer service, resolve customer complaints, and maintain a high level of customer satisfaction.

4. Sales & Profitability:

• Collaborate with the Restaurant Manager & Operations Manager to implement strategies for achieving sales and profitability targets.
• Monitor daily revenue, control labour and food costs, and implement initiatives to improve profitability.
• Report on restaurant performance to the Restaurant Manager & Operations Manager, providing insights on staff, operations, and customer satisfaction.

5. Health & Safety Compliance:

• Ensure that the restaurant complies with health and food safety regulations, including hygiene, sanitation, and staff safety.
• Conduct regular safety checks and audits to identify and resolve any potential hazards.

6. Labour Cost Management

• Ensure that labour expenses are align with budgetary goals.
• Implement strategies to maximize productivity.

7. Administrative Tasks:

• Fulfil and adhere to all required administrative work as per the directives from all the supporting departments.
• Ensure timely submission of reports such as staff attendance, payroll-related documents, and financial data (e.g., expense reports, inventory costs).
• Coordinate training schedules for staff and ensure compliance with internal training programs.
• Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.

White Restaurant

At White Restaurant, we are more than just a restaurant—we are a family that believes in sparking joy and happiness for everyone. Established in 1999, we are the founder of the iconic "White Beehoon", a dish that has won the hearts of many. Over the years, we have built a strong reputation for serving delicious uniquely Singaporean dishes in a warm and welcoming environment across our 9 outlets in Singapore.

Job Description

Job Description:

Expanding Chinese restaurant chain is looking for a dynamic and experienced Assistant Restaurant Manager to lead the day-to-day operations of one of our restaurants. The Assistant Restaurant Manager will be responsible for ensuring an exceptional guest experience, maintaining operational efficiency, and leading a motivated team. This role will work closely with the Restaurant Manager to achieve financial and operational targets, while upholding the company's standards for customer service and hospitality.

Key Responsibilities:

1. Day-to-Day Operations:

- Manage all daily front-of-house (FOH) and back-of-house (BOH) operations, ensuring smooth restaurant functioning as per company SOPs.

- Supervise and support staff to provide excellent customer service.

- Coordinate with the kitchen and FOH teams to ensure seamless service during peak hours.

- Monitor restaurant operations to ensure the highest levels of efficiency, from food preparation to table turnover.

- Manage inventory, ordering, and waste to optimize resource use and cost control.

2. Staff Management & Development:

- Recruit, train, and manage restaurant staff, ensuring that all team members meet performance expectations.

- Conduct & evaluate regular performance reviews and implement training programs to enhance staff skill sets.

- Manage staff scheduling to ensure optimal coverage during peak hours.

3. Customer Service & Satisfaction:

- Monitor customer feedback and ensure that customer service meets or exceeds company standards.

- Ensure excellent customer service, resolve customer complaints, and maintain a high level of customer satisfaction.

4. Sales & Profitability:

- Collaborate with the Restaurant Manager & Operations Manager to implement strategies for achieving sales and profitability targets.

- Monitor daily revenue, control labour and food costs, and implement initiatives to improve profitability.

- Report on restaurant performance to the Restaurant Manager & Operations Manager, providing insights on staff, operations, and customer satisfaction.

5. Health & Safety Compliance:

- Ensure that the restaurant complies with health and food safety regulations, including hygiene, sanitation, and staff safety.

- Conduct regular safety checks and audits to identify and resolve any potential hazards.

6. Labour Cost Management

- Ensure that labour expenses are align with budgetary goals.

- Implement strategies to maximize productivity.

7. Administrative Tasks:

• Fulfil and adhere to all required administrative work as per the directives from all the supporting departments.
• Ensure timely submission of reports such as staff attendance, payroll-related documents, and financial data (e.g., expense reports, inventory costs).
• Coordinate training schedules for staff and ensure compliance with internal training programs.
• Assist the marketing team with promotional campaigns by implementing and monitoring in-house promotions.

Job Requirements

• Certificate/Diploma in Hospitality/Restaurant Management or equivalent.
• Minimum 3 years of relevant experience.
• Energetic, good team player and service oriented.
• Great leadership with solid analytical, communications and interpersonal skills.

Unisearch Services Pte Ltd

Job Description

Management Trainee offers great opportunities for talents who aspire to be leaders within the F&B Industry. To ensure that restaurant operate efficiently and profitably while maintaining reputation and standards.

Location: Islandwide

Working Hour: 5.5 days / 6 days

Variable Bonuses + Other employee benefits

ALL CONCEPTS AVAILABLE!!! HALAL too!!! BARISTA JOB too

CAFE, BAKERY, FAST FOOD, BISTRO, RESTAURANT, FINE DINING, HOTEL etc

Key Responsibilities

1. Operations Training (FOH & BOH)
• Assist with daily opening and closing procedures
• Support kitchen operations, including basic food preparation and hygiene practices
• Provide service to guests — greeting, taking orders, and handling POS transactions
• Ensure smooth service flow and guest satisfaction at all times

2. Product Knowledge
• Develop an in-depth understanding of the restaurant’s menu, ingredients, and preparation methods
• Uphold food quality and presentation standards

3. People Management
• Learn about staff scheduling, delegation, and performance monitoring
• Assist in guiding part-timers and junior team members as part of leadership training

4. Customer Service & Complaint Handling
• Handle guest feedback and complaints under supervision
• Strengthen communication and problem-solving skills to create a positive dining experience

5. Compliance & Safety
• Comply with SFA and NEA hygiene requirements
• Understand Workplace Safety & Health (WSH) protocols and implement them in operations

6. Reporting & Administration
• Participate in inventory management and stock-taking activities
• Learn shift reporting and basic cost tracking procedures
• Contribute insights and suggestions during team meetings

Requirements

Qualifications & Experience
• Bachelor’s degree in Hospitality, F&B Management, Business, or related field
• Candidates with up to 1 year of relevant experience are welcome
• Interest in restaurant operations and a passion for delivering quality dining experiences
• Independent, proactive, resourceful and ability to work in a fast paced environment
• Great leadership with solid analytical, communications and interpersonal skills

Skills & Attributes
• Eagerness to learn and grow in a fast-paced environment
• Hands-on, energetic, and proactive mindset
• Good interpersonal and communication skills
• Willingness to work on weekends, public holidays, and rotating shift

Compensation & Benefits

• Annual Increment

• Performance Incentive Bonus

• Career Progression

• OT pay is available too

For QUICK reply, please send resume to +65 85878287


Registration Number: R21100938 (Tan Jie Bei)

EA Licence No: 22C1301 (Unisearch Services Pte Ltd)

Miyu

Job Description

Company Overview / Employee Value Proposition

At ~ みゆ ~ Miyu, we believe in curating the finest Japanese omakase experience for you with the sincerest prices. ~みゆ ~ Miyu is derived from the word kindness () and citrus fruit (). Miyu also signifies our sincerity in serving our guests. Each menu is carefully created by our Executive Chef which can be shown through the thoughtfully prepared food with quality seasonal ingredients air-flown from Japan into Singapore. Our specialty in delicate Japanese Omakase along with attentive service will show you, our sincerity. Our humble and cozy restaurant is ready for your business meeting over lunch or dinner, romantic dinner, or just a friend's day out.

Job Summary

You will support the Head Chef by preparing raw seafood and meat for sushi menu items, setting up your workstation to meet standards, and maintaining cleanliness and sanitation to ensure a safe and organized kitchen environment.

Responsibilities

• Set up your workstation according to restaurant standards to ensure efficient food preparation
• Prepare raw seafood and meat accurately in front of the Sushi counter to meet menu requirements
• Assist the Head Chef with food preparation tasks to support smooth kitchen operations
• Maintain organization, cleanliness, and sanitation of work areas and equipment to uphold food safety standards
• Perform dishwashing and general cleaning duties to keep the kitchen environment hygienic
• Complete other tasks assigned by the supervisor to contribute to overall kitchen efficiency

JAVA TASTE PTE. LTD.

Job Description

Job Requirements:

​Education: Bachelor’s Degree / Diploma in any field or a minimum of 3 years of proven culinary experience specializing in Indonesian cuisine for candidates
​Specialized Experience: Minimum 3 years culinary experience specifically in Indonesian regional cuisines (e.g., Sundanese, Padang, Javanese).
​Technical Mastery: Deep knowledge of traditional Indonesian spice pastes (Bumbu) and heritage cooking techniques.
​Language Proficiency: Ability to speak Bahasa Indonesia is highly advantageous to communicate with regional suppliers and conduct training during Indonesia-based sessions.
​Operational Skills: Proven track record in food cost management, inventory control, and menu engineering.
​Flexibility: 6-day work week; must be available for split shifts, weekends, and Public Holidays.
​Mobility: Must be willing to travel to Indonesia for R&D and specialized ingredient sourcing trips.
​Key Responsibilities:
​Authenticity Control: Oversee daily kitchen operations to ensure the brand’s specific Indonesian flavor profiles are strictly maintained.
​Menu Development: Curate and innovate seasonal menus that reflect authentic Indonesian food concepts.
​Compliance: Maintain Grade A SFA food hygiene standards and implement rigorous SOPs.
​Financial Oversight: Execute strict cost-control measures and waste reduction strategies to meet Gross Profit (GP) targets.
​Staff Mentorship: Lead and train the kitchen team in specialized Indonesian culinary methods.

FU PIN YUAN RESTAURANT PTE. LTD.

Job Description

• Ensure that all dishes are cooked well and presented in an aesthetically pleasing way
• Oversee food preparation, checking that all kitchen staff are performing their duties
• Monitor equipment quality and order new equipment as needed
• Help the restaurant determine how much food and supplies need to be ordered
• Train new kitchen staff
• Create menus that tend to suit the need of customers, and in some cases suggest new dishes to customers
• Maintain work schedule for kitchen staff so as to ensure smooth flow of activities in the kitchen
• Make sure that kitchen safety measures are met and that sanitation practices are carried out
• A respectable knowledge of food handling and environmental sanitation standards

FU PIN YUAN RESTAURANT PTE. LTD.

Job Description

• Maintain knowledge and ensure compliance with departmental policies and standard service procedures.
• Supervise efficient upkeep of tools through proper usage of equipment and devices.
• Analyze all customer requirements and prepare plans resolve customer care related issues and satisfy customers.
• Monitor and ensure optimal cleanliness, sanitation for all growth oriented organizational projects.
• Perform regular investigation on design and provide all materials and devices to ensure enhancement of better services.
• Facilitate procedures to take orders from the customers
• Coordinate with others and ensure staff set up and supply remain according to the standards.
• Monitor status of tasks given to different staff.
• Prepare documents and maintain adherence to the standards.
• Monitor status of assignments and any follow-up in association with manage plus supervisor in waiting list.
• Inspect food and beverage product preparation programs and maintain goodwill of company.
• Greet customers promptly in a warm and friendly manner
• Applying F&B techniques correctly at all times, serving items with enthusiasm
• Anticipates any unexpected needs and reacts promptly and tactfully
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements.

RUPOSHI BANGLA RESTAURANT PTE. LTD.

Job Description

Job Description & Requirements

• Specialised in INDIAN food
• Set up workstations with all needed ingredients and cooking equipment
• Prepare ingredients to use in cooking (chopping and peeling vegetables, cutting meat etc.)
• Cook food in various utensils or grillers
• Check food while cooking to stir or turn
• Ensure great presentation by dressing dishes before they are served
• Keep a sanitized and orderly environment in the kitchen
• Ensure all food and other items are stored properly
• Check quality of ingredients
• Monitor stock and place orders when there are shortages

1855 F&B PTE. LTD.

*************************************************

Job Description

As the Asst Restaurant Manager, you shall willingly and diligently carry out the duties assigned to you from time to time, including but not limited to the following:            

• Assisting the Restaurant Manager overseeing of the service of the Restaurant.
• Greet and coordinate the seating of guests and assign guests to tables suitable to the size of each group.
• Recognize the regular guests and highlight to the Restaurant Manager about the particular guest’s preferences.
• Ensure guests’ requests are not delayed during the operations of in the Restaurant.
• Record and report all guests’ complaints to the Restaurant Manager immediately.
• Ensure team briefings are carried out before each service period.
• Ensure that no standing bills stays on the system, and account for all voided.
• Promote the Restaurant by establishing a loyal and regular customer base, maintaining a regular customer database and personalized customer service.
• Handle emergency and difficult situations.
• Adjust any modifications to checks or bills.
• Ensure that the Supervisors, Waiters and Waitresses in their sections are able to describe the dishes for the evening and any extra dishes (specials) properly and are well groomed, properly attired and efficient.
• Maintain the highest standard of cleanliness, the maintenance of furnishings and equipment and the proper set up of in the Restaurant and connected areas or pantries.
• Participate in monthly physical stock take including but not limited to glassware, plate and crockery.
• Assisting the Restaurant Manager in Implementing and developing of training programs.
• Perform miscellaneous job-related duties as assigned.

DOMESTIC MAID SPECIALIST

Job Description

Responsibilities:

· Responsible for food preparation and cooking to standard operating procedures;

· Ensure smooth operations and allocation of duties within the kitchen;

· Ensure that all orders are fulfilled promptly and to expected standards;

· Attend to kitchen-related duties stock- checking and inventory and ordering;

· Practice and ensure good hygiene and housekeeping standards within the kitchen;

· Ensure food is stored, prepare, and presented safely and hygienically;

· Uphold high standards of food quality to ensure customer satisfaction.

Requirements

· Strong experience in cuisine including all varieties of noodles and rice

· Profound knowledge of different kinds of beverages

· Deep knowledge of every aspect of dishes

· Proficient with specialty equipment

· At least 3 years of experience

· Ability to manage numerous tasks, assign responsibilities and display high patience

OKAY PTE. LTD.

Job Description

Supervisor Responsibilities:

• Making sure employees that report to you meet performance expectations.

• Giving instructions or orders to subordinate employees.

• Ensuring that the work environment is safe, secure and healthy.

• Meeting deadlines.

• Approving work hours.

• Ensure great customer service at all levels.

Supervisor Requirements:

• Previous leadership experience.

• Excellent communication skills.

• Eye for detail and accuracy.

• Reliable, with high integrity and strong work ethic.

• Ability to work as part of a team.

• Professional appearance and attitude.

• Computer literacy.

• Proactive organizational skills.

• High school diploma.

• Ability to keep a positive attitude in a fast-paced environment.

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Job Summary:

• Basic Salary: $4500 - $5300

• Location: Central Area

• Working hours: 6 days work week, 3 rotating shifts

• AWS + Performance Bonus + Yearly Increment

Job Responsibilities:

Kitchen Operations Management

• Conduct food quality checks (texture, taste, temperature, presentation).

• Support daily plating, serving and portion control according to standards.

• Manage inventory levels, stock checks and procurement with chefs.

• Oversee goods receiving and maintain accurate inventory records.

• Check kitchen equipment regularly and arrange repairs when required.

• Maintain kitchen cleanliness, organise workflows and assign staff roles.

• Coordinate smoothly with service teams to ensure timely meal preparation.

• Implement proper food storage, prep planning and wastage control.

Staff Management & Administration

• Plan staff schedules and manpower allocation.

• Conduct daily briefings, meetings and training sessions.

• Manage overtime, leave records and petty cash submissions.

System Reporting & Documentation

• Manage purchase requisitions and operational documentation.

• Support use of systems such as eMOS.

• Prepare operational reports, track KPIs and flag issues when needed.

• Participate in health events and cooking demonstrations when required.

Requirements:

• Minimum GCE “N” or “O” Level; Diploma in Food & Beverage is an advantage.

• At least 5 years of relevant experience, preferably in large-scale kitchen operations.

• Skilled in three or more types of ethnic cuisines.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf 

**We regret to inform that only shortlisted candidates would be notified.
 

Foo Kai Jing (Fiona)
Registration Number: R2199329
EA License No: 06C2859 (MCI Career Services Pte Ltd)

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is one of the largest Singapore-owned hospitality companies, owning and operating 26 hotels across five brands. Our hotels include Mercure Singapore Tyrwhitt, ibis Styles Singapore Albert, Handwritten Collection, 14 ibis budget hotels in Singapore and 8 Fragrance hotels.

Job Description

Job Details (Here’s what you can expect!)

• 5 days’ work week

• Duty Meal allowance

• Attractive incentive and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Job Responsibilities:

• Manages, supervises, and coordinates the daily operation of the hotel(s) and ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.

• Trains and supervises the Front Office employees in all reception and cashiering procedures and assign tasks as necessary.

• Ensure that the investigation of irregularities and undesirable guests and checks on room occupancy discrepancies are properly conducted.

• To ensure that the Front Office, lobby area is kept clean at all times.

• Supervises all Front Office employees assigned to his/her shift and ensure that all tasks are performed and completed.

• Ensure an effective room inventory control to avoid overbooked situation and to maximize room revenue.

• Develop and maintains good employee relations through intelligent interpretation and conscientious application of hotel personnel policies.

Job Requirements:

• Calm, efficient, and able to work well under pressure.

• A passion for delivering exceptional levels of guest service.

• Excellent inter-personal and communication skills.

• Able to work independently and as a team.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

• Able to work night shift

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.

• Register guests into the computer, verifying reservation, address, and credit information.

• Responsible for checking in guests such as registering and assigning rooms to guests.

• Issues access card and escorts guest to their room.

• Manages guests’ accounts and information availability in the system.

• Process guest’s folios, collects payment, deposit and to assists with currency exchange

• Handles guest queries pertaining to facilities, services, and registration etc.

• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.

• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.

• Customer Oriented

• Knowledge of Microsoft Office eg. MSWord and MS Excel.

• Good coordination skills, meticulous, organized, neat and diligent.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Industry: Listed MNC (Leisure)

• Location: Central

• Benefits: Excellent benefits & career growth

• Working Hours: Rotating shifts (5 days/week)

Key Responsibilities

• Greet and assist guests with check-in, check-out, and enquiries

• Handle reservations, payments, and front desk operations efficiently

• Provide information on hotel services and local attractions

• Respond to guest requests and resolve issues professionally

Requirements

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office applications

• Willing to work rotating shifts (including weekends & public holidays)

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Accor Lounge

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

• Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking a proactive and service-oriented Food & Beverage Supervisor to oversee daily food and beverage operations within the lounge, providing leadership and support to the service team, ensuring smooth and efficient guest service and maintaining high standards of quality and safety.
  

Key Responsibilities

• Supervise and support Food and Beverage Executives and staff during shifts.

• Ensure buffet and service areas are maintained according to brand and hygiene standards.

• Monitor guest satisfaction and respond to requests or complaints professionally and promptly.

• Facilitate communication between kitchen, service team, and management for operational efficiency.

• Assist in staff training and development to meet service standards.

• Organize shift schedules and delegate tasks to ensure coverage and service quality.

• Support inventory control and report on supplies and operational needs.

• Assist with administrative tasks such as logging incidents and preparing reports.

Qualifications

• Minimum 2 years experience in food and beverage operations at a supervisory experience

• Strong leadership and interpersonal skills.

• Effective communicator and problem solver.

• Ability to motivate and coach service team members.

• Skilled in multitasking and working under pressure.

• Ability to work under pressure in a fast-paced environment.

• Flexibility to work shifts, weekends, and public holidays.

• Knowledge of food safety and hygiene standards.

Additional Information

• 5 day work week

• 44 hours per week

• Eligible for overtime allowances

• Morning and afternoon shift on rotational basis OR permanent night shift

• Uniform and training provide

• Group medical and insurance coverage

• Travel-related perks

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Duty Manager

Summary of Responsibilities:

• Provide management presence by assisting colleagues in handling feedback

• Provide department orientation and training of the hotel service standards, procedures and programmes

• Control availability of rooms and action accordingly

• Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks

• Liaison between Front Office departments and rest of hotel for effective guest experience

• Lead the Front Office team to personalize the guest arrival/departure experience

• Be involved in the arrival, rooming, and departure of key/VIP guests

• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards

• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations

• Presence in the Front Office and lobby area at critical guest flow time

• Conduct daily briefings presenting business issues and hotel information

• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance

• Ensure strict compliance of the Credit Card Privacy – PCI

• Responsible to enhance skills of colleagues and team leader in various aspects of operations by constantly monitoring their performance levels

• Support individual team members to achieve personal & professional goals

• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations

Qualifications:

• Minimum ‘A’ Level or diploma in Hospitality Management

• University Degree Preferred

• Minimum 3 years Hotel Front Office Experience and 1 year Supervisory or management experience

• Read, write, speak English Fluently

• Technical knowledge of Front Office Operations

• Presentable, well groomed with leadership quality

• Interpersonal skills to deal with guests and colleagues issues

• People and Detail-oriented

• Energetic with a positive attitude

 Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

DOMESTIC MAID SPECIALIST

Job Description

Responsibilities

Prepare, cook food and present food effectively and efficiently.

Assist in the preparation, cooking, garnishing, and presentation of food.

Keep up to date with the current promotions and new items on the menu.

Ensure that procedures for supplies, equipment, and work areas comply with the established standards.

Work safely around kitchen equipment and report any maintenance issues to the Chef de Cuisine.

Assist in accurate food-ordering and stocking levels.

Estimate amounts and costs of required supplies, such as food and ingredients.

Maintain good knowledge of standard food preparation through training by immediate superior and manuals provided by the company.

Assist in keeping the kitchen clean, hygienic and tidy at all times.

Maintain good personal hygiene as well as high work and safety standards in the workplace.

Report on time, in proper uniform and grooming.

Requirements

Minimum 5 year of experience working in kitchen as food preparation and/or cooking.

Minimum technical certificate or certificate in any relevant fields.

Great team player and customer service oriented.

Possess strong initiative and integrity.

Ensuring proper handling and storage of all food items in accordance with the Company standards and sanitation regulations

Assist in cleaning duties

Prepare and cook food items on placed orders

Ensure good presentation of each dish served

Monitor inventory and ensure kitchen is stocked with supplies whilst reducing waste

Follow and adhere to health and safety procedures

Maintain a clean working environment

Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required.

Maintaining the entire kitchen operation

Preparing hot and cold dishes and executing requests based on required specifications

Assisting in the planning and development of menus and recipes

Supervising, training, and developing staff and ensuring consistency in work performance

Ensure quality control and presentation of the food

Momentus Hotel Alexandra

Managed by Momentus Hospitality, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create inspiring moments, Momentus Hotel Alexandra offers you great opportunities.

Job Description

Job Description

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

• Familiar with Opera Cloud is an added advantage

• Able to work independantly

• Able to work rotating shifts & public holidays
  

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

This internship provides practical exposure to Front Office operations, supporting daily guest service and administrative functions.

Job Description:

• Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.

• Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.

• Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.

• Adhere to occupational, health and safety legislation, policies and procedures.

• Perform other duties as assigned by the Management.

Job Requirement:

• A team player with an eye for detail

• Good customer service & communication skills

• Able to work on rotating shift

• Able to commit to a full-time internship for at least 6 months

Hotel Grand Pacific

Hotel Grand Pacific Singapore is a four star, smoke-free hotel consisting of deluxe rooms, premier rooms and suites all set up with broadband internet access.

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.

• Manage service recovery for escalated guests’ concerns and feedback.

• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.

• Collaborate with various departments on guests’ special requirements and requests.

• Monitor front office operations to ensure adherence to organizational standards and procedures.

• Monitor room inventory levels and reconcile discrepancies.

• Manage staff performance to achieve departmental goals.

• Provide coaching and guidance to improve staff work performance.

• Manage emergency situations.

• Record and report all unusual events to the Management.

• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.

• Min. 2 years of working experience as Duty Manager.

• Able to perform rotating shifts, including weekend and public holidays.

• Team player with a positive work attitude.

• Passionate to serve and go the extra mile for guests.

• Possess excellent communication, interpersonal and leadership skills.

• Able to make sound decisions and solve problems effectively.

• Able to work under pressure.

Marriott International

Job Description

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

Marriott International

Job Description

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

SUPER THAI PTE. LTD.

Job Description

Looking for a team leader with a passion for F&B. (Thai Culture and Food is a +) If you have these traits and experiences, drop us a message to have a chat! =)

Service Oriented and always with a smile. Managing a F&B Team firmly with good morale. Resilient and a Problem Solver.

No experience required.

SIJIMINFU-JUMBO PTE. LTD.

Job Description

JOB RESPONSIBILITIES:

• Responsible for the profit & loss of the restaurant and implement appropriate cost control measures
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority
• Oversee the daily operations of the restaurant
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in hiring process by identifying and selecting candidates for junior positions
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment
• Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties
• Any other jobs or duties assigned by the Area Manager from time to time

JOB SPECIFICATIONS:

• Minimum of 6 years management experience in Food & Beverage industry
• Possess sound leadership qualities and ability to manage service staff
• Excellent communication & interpersonal skills; able to build lasting relationships with guests.
• Possess good organizational and management skills; able to lead and inspire staff

Breakfast Grill

Job Description

Commitment: > 1year

Full Timer- 6 day work week (8am to 8pm) - 1 hr break

Must be able to work on weekends!

Chef Responsibilities:

• Preparing meal ingredients for the cook, which includes washing, peeling, cutting, and slicing ingredients.

• Neatly putting away all utensils, cooking instruments, dishes, and cutting boards in their respective places.

• Removing garbage, replacing garbage bags, and washing garbage cans.

• Mopping and sweeping the kitchen areas as required.

• Storing ingredients and food items according to food safety standards

The Assembly Place Holdings Pte. Ltd.

Co Living Singapore | Co-living Space @ The Assembly Place

Job Description

Description: Front Desk Executive

Position Overview

The Front Desk Executive is the face and the first point of contact for travelers from around the world. This role ensures smooth daily operations at the front desk while creating a friendly, social, and welcoming atmosphere for guests.

The ideal candidate is energetic, service-oriented, culturally aware, and enjoys engaging with people from diverse backgrounds.

Key Responsibilities

1. Guest Services & Front Desk Operations

• Manage guest check-ins and check-outs efficiently

• Handle walk-in enquiries and online reservations

• Process payments and maintain accurate booking records

• Provide information on local attractions, transport, and activities

• Respond promptly to emails, phone calls, and OTA enquiries

• Handle group bookings and dormitory allocations

2. Guest Engagement & Social Atmosphere

• Create a welcoming and inclusive environment

• Introduce guests to hostel facilities and house rules

• Encourage participation in hostel events and social activities

• Facilitate basic guest interactions to foster community

• Assist in organizing small-scale hostel events (pub crawls, movie nights, tours, etc.)

3. Operational Coordination

• Coordinate with housekeeping for room turnover and cleanliness

• Ensure dorm beds and rooms are properly assigned and updated in the system

• Monitor common areas to ensure cleanliness and comfort

• Report maintenance issues and follow up accordingly

4. Safety & Compliance

• Ensure guests adhere to house rules and safety guidelines

• Monitor access control and security procedures

• Handle minor conflicts professionally and escalate when necessary

Requirements

• Diploma or relevant qualification in Hospitality, Tourism, or related field (preferred but not mandatory)

• 1–2 years of customer service or hospitality experience (hostel experience is a plus)

• Comfortable working shifts, including nights, weekends, and public holidays

• Good communication skills in English (additional languages are a plus)

• Tech-savvy and familiar with booking platforms (e.g., Hostelworld, Booking.com)

• Positive, outgoing, and adaptable personality

Key Attributes

• Friendly and approachable

• Culturally sensitive and globally minded

• Quick problem solver

• High energy and enthusiastic

• Team player with strong interpersonal skills

SINGFIRE ASIA PTE. LTD.

Job Description

Responsibilities including but not limited to:

• Assist the management with daily operational matters
• Motivate team members and maintain a high level of team cohesiveness
• Ensure staff adhere to company SOP
• Support the daily operation in collaboration with the managers, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
• Plan routine cleaning of the outlet
• Routine inventory stock checking
• Maintain Food Hygiene and Safety Standards
• Execution of maintenance schedule for equipment and perform routine inspections
• Able to resolve any service disruptions or customer complaints
• Able to demonstrate excellent communication and interpersonal skills
• Responsible for the preparation work of outlet opening and closing during operation hours

Requirements:

• A minimum of 2 year of relevant experience in KTV/Restaurant Service/Retail or equivalent
• At least a Certificate in Food & Beverage service
• Great communication skills
• Able to commit shift work, weekends and public holidays

Jumbo Group Of Restaurants Pte Ltd

Jumbo Group of Restaurants began with Jumbo Seafood, a home-grown seafood restaurant that was established in 1987 and best known for its chilli and black pepper crabs. The Jumbo story soon evolved after years of restaurant management experience and now includes six diverse dining concepts that serve more than 4,000 diners daily.

Job Description

JOB RESPONSIBILITIES:

• Handle the daily operations of the restaurant
• Responsible for financial performance of the restaurant, including profit & loss and implement appropriate cost control measures
• Manage the restaurant’s budget and forecasts to meet or exceed management expectations
• Maximize profitability of the restaurant
• Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes
• Supervise food and operational safety to ensure a comfortable environment for the customers
• Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy
• Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction
• Control labour through effective manpower scheduling and monitor leave of staff
• Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to, termination of employment
• Manage, supervise and groom a team members to ensure maximum utilization of manpower allocated
• Handle all restaurant administrative duties and any ad-hoc duties from managers from time to time

JOB REQUIREMENTS:

• Minimum of 3 years management experience in Food & Beverage industry.
• Excellent communication & interpersonal skills
• Possess good organizational and management skills
• Possess good working attitude
• Able to work 11 Working hours a day

Jumbo Group Of Restaurants Pte Ltd

Jumbo Group of Restaurants began with Jumbo Seafood, a home-grown seafood restaurant that was established in 1987 and best known for its chilli and black pepper crabs. The Jumbo story soon evolved after years of restaurant management experience and now includes six diverse dining concepts that serve more than 4,000 diners daily.

Job Description

JOB RESPONSIBILITIES:

- Responsible for the profit & loss of the restaurant and implement appropriate cost control measures

- Manage the restaurant’s budget and forecasts to meet or exceed management expectations

- Maximize profitability of the restaurant by increasing turnover (revenues and covers) as a first priority and controlling costs as a second priority

- Oversee the daily operations of the restaurant

- Maintain and improve the overall performance of the restaurant on a regular basis including cost analysis and monitoring of processes

- Supervise food and operational safety to ensure a comfortable environment for the customers

- Ensure customers’ needs and expectations are met by providing an efficient and professional service as well as resolving potential service failure with tact and diplomacy

- Drive operational efficiencies of the restaurant by providing operational leadership in support of the organization’s service culture and maximize customer satisfaction

- Control labour through effective manpower scheduling and monitor leave of staff

- Actively involved in hiring process by identifying and selecting candidates for junior positions

- Actively involved in staff counselling and propose to management on course of disciplinary action, including but not limited to termination of employment

- Manage, supervise and groom a team of supervisors and service staff to ensure maximum utilization of manpower allocated

- Handle all restaurant administrative duties

- Any other jobs or duties assigned by the Area Manager from time to time

JOB SPECIFICATIONS:

- Minimum of 6 years management experience in Food & Beverage industry

- Possess sound leadership qualities and ability to manage service staff

- Excellent communication & interpersonal skills; able to build lasting relationships with guests.

- Possess good organizational and management skills; able to lead and inspire staff

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
The Guest Experience Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests.

What will I be doing? 
As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.  
• Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
• Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.
• Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.
• Promote and administer Hilton programs such as Hilton Honors to arriving guests, ensuring that guests know location of rooms containing room keys, tokens of appreciation and gifts to guests, etc.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Promptly answer the telephone and kipsu inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
• Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
• Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?
A Guest Experience Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error. 
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!