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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Duty Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.

Key Responsibilities:

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.
• Ensure profitability by meeting departmental quantitative and qualitative targets.
• Lead, motivate, and support the Front Office team to deliver high-quality guest service.
• Champion and implement all Guest Experience initiatives within the property.
• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.
• Maintain close relationships with guests throughout their stay to foster loyalty.
• Anticipate guests’ needs and take proactive measures to meet them.
• Handle and resolve guest complaints promptly when escalated beyond team members.
• Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.
• Uphold and actively demonstrate the Accor Vision and Values in daily operations.

Requirements:

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent
• Minimum 3 years of relevant experience in a similar capacity
• Previous leadership experience is an advantage
• Service-oriented personality with a passion for hospitality
• Experience with Opera PMS or similar property management systems
• Strong interpersonal and problem-solving skills, with the ability to lead by example

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

SG HOTELS PTE. LTD.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Set up and stocking stations with all necessary supplies

- Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)

- Cook menu items in cooperation with the rest of the kitchen staff

- Answer, report and follow executive or sous chef’s instructions

- Clean up station and take care of leftover food

- Stock inventory appropriately

- Ensure that food comes out simultaneously, in high quality and in a timely fashion

- Comply with nutrition and sanitation regulations and safety standards

- Maintain a positive and professional approach with coworkers and customers

BCR EXPLORATION PTE. LTD.

Job Description

• Clean and maintain guest room, carpet, flooring, wallpapers, furniture and bathrooms daily. Clean and make up rooms and bathrooms according to Hotel's standards and procedures
• Conduct duties in courteous, safe and efficient manner, in accordance with hotel and governement's policies and procedures, ensuring that the highest level of service and communication is maintained
• Equip trolley with adequate supplies and keeps trolley/ pantry neat and tidy at all times
• Cover laundry duty. Collect and deliver guest laundry, counting soil linen and distribute clean linen
• Report suspicious persons or actions, DND rooms according to procedures. Report room discrepancy accurately and follow standard procedure
• Cleaning of public areas within hotel premises. Carry out special project and tasks such as shampooing of carpets and taking stock

EL DEVELOPMENT PTE. LTD

Job Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

• Manage and oversee daily operations and ensure compliance to operations standards and procedures and brand standards.
• Plan and Manage outlet(s) operating budget including revenues, labour costs and profitability.
• Constantly find ways to further increase revenues without compromising on brand standards.
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget.
• Handle all administration work pertaining to cashier/bar operation requirement and company’s policies.
• Facilitate the smooth running of the department through adequate supply of materials and equipment.
• Have a “hands on” approach leading as an example for his team striving for the optimum guests satisfaction at all times and building relevant contacts in the market (guests and industry players).
• Develop and train team members to create a dynamic and performant environment whilst achieving the team member’s satisfaction goals.
• Plan weekly schedule planning and daily team floor plan .
• Be involved in the hiring, training and providing on-going communication to staff and deliver quality service to guests.
• Ensure compliance with health, safety, food handling, and hygiene standards.
• Handle guests' feedback promptly.
• Build a good relationship with guests or regular guest. Try to remember individual guest’s names and their preferences to extend a personalized service.
• Holds daily briefing with staff in each shift and review occupancy forecast, reservations, special attention, guest requests, and others as deem appropriate.
• Ensures proper care, security and maintenance of hotel equipment.
• Supervises the storage and operational area, ensuring that the outlet(s) are clean and tidy at all times.
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations (HACCP).
• Monitors staff grooming, attitude and degree of professionalism to ensure strict adherence to the standards of quality service.
• Coordinate with Chef and other department for any special promotion and ensure staff is aware of it to ensure that up selling is exercised.
• Be fully conversant with hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings and trainings as assigned by management.
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet.
• Perform proper handover and communication to the next shift.
• Perform other duties as directed by the management.

Qualifications

• Minimum 2 years experience of supervisory experience in the hospitality industry.
• Able to lead and motivate the team.
• Able to work under pressure.
• Possess good leadership and supervisory skills.
• Able to work in a fast paced environment, with a keen eye for quality control.

RED DOOR GROUP PTE. LTD.

Job Description

Do you want to be part of the opening team of a brand-new restaurant built from the ground up?

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene - is on the hunt for a dedicated and charismatic F&B Service Captain.

We also offer Permanent Part Time options with benefits just like the full timers!! So don't hold back and come join us!

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You'll Do:
As a F&B Service Captain, you’ll be at the heart of creating unforgettable dining experiences. Here’s what you’ll tackle every day: 

• Connect with guests - Anticipate their needs, answer their queries, and ensure their time with us is exceptional.

• Team up - Collaborate with teammates to ensure smooth operations and happy customers.

• Go above and beyond - Take initiative to exceed expectations and leave lasting impressions.

• Know our stuff  - Become an expert on our menu, services, and offerings so you can share them confidently.

• Support operations - Answer calls, manage table reservations, and ensure seamless customer flow.

• Lead by example - Supervise your section, set the standard for service, and guide junior team members.

• Be Versatile - Take on ad-hoc duties as needed, ensuring every detail is just right.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡 A supportive personality and can-do attitude.
🎯 Strong problem-solving, organizational, and motivational skills.
🔥 A passion for working in a fast-paced, dynamic environment.
🤝 A guest-first mindset and a knack for making people feel welcome.
💬 Excellent interpersonal and communication skills.
🌟 An ability to represent our restaurant, brand, and company with pride and professionalism.

What’s in It for You?
When you join us, you’re not just part of a team—you’re part of our family. Here’s what we offer:

💰 Up to $3,500 monthly + Monthly Incentives Package
🎉 Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

RED DOOR GROUP PTE. LTD.

Job Description

Do you want to be part of the opening team of a brand-new restaurant built from the ground up?

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene - is on the hunt for a dedicated and charismatic Bartender.

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You’ll Do:

• Welcome guests with warmth and present our carefully curated menu.

• Craft delicious alcoholic and non-alcoholic beverages with skill and creativity.

• Understand guests’ preferences and make personalized recommendations.

• Mix signature cocktails with precision and flair.

• Prepare and stock the bar to ensure smooth daily operations.

• Uphold high standards in beverage quality and service.

• Build meaningful connections with guests, creating memorable experiences.

• Stay attentive to guests’ needs, ensuring satisfaction with every visit.

• Respond promptly to special requests and go the extra mile.

• Maintain a polished and inviting bar area.

• Stay knowledgeable about our menu and confidently communicate offerings.

What We’re Looking For:

• A friendly and positive attitude, with a passion for hospitality.

• At least one (1) year of bartending experience in an upscale dining environment.

• Strong problem-solving skills and a proactive mindset.

• Ability to thrive in a fast-paced, team-oriented environment.

• Exceptional interpersonal and communication skills.

• A guest-first approach, ensuring every visitor feels valued and cared for.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡 A supportive personality and can-do attitude.
🎯 Strong problem-solving, organizational, and motivational skills.
🔥 A passion for working in a fast-paced, dynamic environment.
🤝 A guest-first mindset and a knack for making people feel welcome.
💬 Excellent interpersonal and communication skills.
🌟 An ability to represent our restaurant, brand, and company with pride and professionalism.

What’s in It for You?
When you join us, you’re not just part of a team—you’re part of our family. Here’s what we offer:

💰 Up to $3,500 monthly + Monthly Incentives Package
🎉 Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts|
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

RED DOOR GROUP PTE. LTD.

Job Description

Do you want to be part of the opening team of a brand-new restaurant built from the ground up?

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene - is on the hunt for a dedicated and charismatic Kitchen Team Member.

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You'll Do:
You'll play a key role in crafting exceptional dining experiences.

Here’s what you’ll tackle every day:

✔ Lead Your Station – Assist/Oversee a designated kitchen section, ensuring efficient and high-quality food preparation.
✔ Maintain Consistency – Follow recipes and plating guidelines to deliver dishes that meet our exacting standards.
✔ Stock & Supply Management – Monitor ingredient levels, manage orders, and minimize waste.
✔ Mentor & Train – Guide junior kitchen staff, fostering a collaborative and skilled team.
✔ Uphold Excellence – Adhere to food safety, hygiene, and sanitation standards at all times.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

• A professional and positive attitude, even in high-pressure situations.

• The ability to stay focused and efficient in a fast-paced kitchen.

• A strong commitment to food safety, hygiene, and cleanliness.

• Team spirit—you thrive in a collaborative environment.

• A keen eye for consistency in food preparation, presentation, and quality control.

• A willingness to learn and a problem-solving mindset.

What’s in It for You?
When you join us, you’re not just part of a team—you’re part of our family. Here’s what we offer:

💰 Up to $3,500 monthly + Monthly Incentives Package
🎉 Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

The best of New York hospitality with Singapore flair.

THE NoMad WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career with the best in our industry. Our brand new property will build our vision to be a thriving hotel combining the best of New York hospitality with Singaporean flair. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad Singapore.

The best of New York hospitality with Singapore flair.

THE NoMad WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career with the best in our industry. Our brand new property will build our vision to be a thriving hotel combining the best of New York hospitality with Singaporean flair. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad Singapore.

Exceptional Hospitality Starts With You

Are you a visionary leader with a passion for Food & Beverage excellence? We’re seeking a dynamic Director of Food & Beverage to elevate our dining experiences to new heights. In this role, you’ll oversee all aspects of our food and beverage operations, from crafting innovative menus to ensuring impeccable service.

Here’s what you’ll do during a typical day:

Leadership and Management:

·

·       Ability to lead and manage a diverse team, ensuring high performance and motivation.

Customer Service Excellence:

·       Strong focus on delivering exceptional guest experiences and maintaining high standards of service.

Financial Acumen:

·       Proficiency in budgeting, forecasting, and financial management to maximize profitability.

Operational Expertise:

·       In-depth knowledge of food and beverage operations, including menu development, quality standards, and cost control.

Communication Skills:

·       Excellent verbal and written communication skills for effective interaction with Team members, guests, and stakeholders.

Analytical Thinking:

·       Ability to analyze data and trends to make informed decisions and improve operations.

Problem-Solving:

·       Strong problem-solving skills to address challenges and implement effective solutions.

Adaptability:

·       Flexibility to adjust plans and strategies based on feedback and changing circumstances.

Innovation:

·       Creativity in developing new concepts, promotions, and strategies to enhance the guest experience and drive revenue.

Compliance and Safety:

·       Ensuring adherence to health, safety, and regulatory standards

In addition, this role requires the following minimum qualifications: 

A Director of Food & Beverage is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

·       University qualification and above.

·       With 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards.

·       Proven experience in a similar role.

·       Strong luxury lifestyle F&B operations knowledge and skills.

·       Good command in English, both verbal and written to meet business needs.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

The best of New York hospitality with Singapore flair.

THE NoMad WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career with the best in our industry. Our brand new property will build our vision to be a thriving hotel combining the best of New York hospitality with Singaporean flair. Our values connect us; our behaviours guide us; and our non-negotiables drive us.

Welcome to NoMad Singapore.

Exceptional Hospitality Starts With You

What You’ll Own

• Craft menus that are bold, seasonal, and unforgettable

• Attract and lead a crew of passionate chefs and kitchen pros

• Keep the kitchen humming — from prep to plating to perfection

• Collaborate with our F&B team to deliver next-level guest experiences

• Stay sharp on food trends and sustainability

• Build a kitchen culture that’s all about excellence, hustle, and heart 

What You Bring

• Proven experience or success and leadership in high-end kitchens

• A palate that’s adventurous, refined, and always evolving

• Strong leadership and mentoring skills — you lift others as you rise

• Deep knowledge of kitchen ops and food safety

• A love for storytelling through food

What You Get

• Competitive salary + performance bonuses

• Health & wellness benefits

• Career growth within NoMad & Sydell Group

• A design-forward, culture-rich work environment

• The chance to shape one of hospitality’s most talked-about culinary destinations

In addition, this role requires the following minimum qualifications: 

• Minimum 3 years of experience of succeeding in a Michelin Starred or equivalent environment

• Western/Grill concept experience

• Excellent leadership skills

• A creative approach to the production of high quality food

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

InterContinental Singapore Robertson Quay is seeking a dedicated and team- oriented Night Duty Manager to join our dynamic team. Under the general direction of the Front Office Manager, the candidate will support and oversee the daily operation of the Front Office team to ensure all guests receive a consistent luxury experience. The candidate will also be required to coordinate with all other departments within the hotel to ensure a seamless guest experience is consistently delivered.

At Intercontinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and in the know which means we need you to:

Invite discovery: we are open to experiencing and building our knowledge of ourselves, the people and the cultures around us – and invite and encourage others to do the same.

Embrace empowerment: we cultivate environments where we celebrate differences, foster belonging and actively empower and care for each other.

Champion possibility: we are proud to be a global luxury brand that continuously innovates, set the standard, and pushes what’s possible for our industry, our guests and our colleagues.

Your Day to Day

FINANCIAL RETURNS

• Assists in coordinating the preparation of the departmental annual budget.

• Control and monitor departmental costs on an ongoing basis to ensure performance against budget.

• Assists in keeping the department in line with budgeted payroll targets.

• Promotes inter-hotel sales and in-house facilities.

PEOPLE

• Assist the department head in operational planning and strategic execution.

• Support the Front Office Manager in recruitment activities aligned with company policies.

• Prepare and execute a detailed and structured onboarding program for new hires.

• Maintain and implement updated, guest-focused departmental SOPs.

• Conduct training needs analysis; design and implement training programs accordingly.

• Provide input during probation evaluations and formal performance appraisals.

• Coach, counsel, and discipline staff while delivering constructive feedback to enhance performance.

• Maintain strong communication and positive working relationships with all team members.

• Foster collaboration with other hotel departments to ensure seamless operations.

• Supervise and support Reception team; assist other departments when needed.

• Monitor staff conduct, grooming, hygiene, and professional appearance.

• Provide hands-on support during peak periods and high-occupancy situations.

• Offer cross-functional guidance and assistance to all hotel departments as required.

GUEST EXPERIENCE

• Assist the Guest Relations team in welcoming, rooming, and farewelling VIP guests.

• Ensure VIPs, InterContinental Ambassadors, and IHG One Rewards Members receive personalized attention.

• Respond promptly to guest needs and effectively resolve any issues.

• Proactively manage situations to ensure guests receive timely assistance and personal recognition throughout their stay.

• Build and maintain strong relationships with both guests and internal colleagues to consistently exceed expectations.

• Take initiative to address and resolve guest concerns with empathy and efficiency.

• Uphold the hotel’s image and reputation in every interaction with internal and external stakeholders.

• Ensure departmental adherence to InterContinental brand standards.

• Maintain in-depth knowledge of hotel products and services to confidently explain and upsell to guests.

• Provide assistance and escort guests to various locations within the hotel upon request.

• Stay informed on hotel programs, promotions, and events to better anticipate guest needs.

• Maintain an active presence in the lobby to support guest engagement.

• Serve as the first point of contact for guest complaints and implement effective service recovery strategies.

• Stay updated on all hotel information to provide accurate and helpful guidance to guests.

RESPONSIBLE BUSINESS

• Actively supports the Front Office Manager in overseeing guest services and daily operations.

• Conducts regular inspections of front and back-of-house areas to ensure cleanliness and operational readiness.

• Reviews billing instructions, monitors guest credit, and approves discounts, rebates, and rate variances to ensure revenue control.

• Oversees the use of the Property Management System (PMS), particularly during emergencies.

• Ensures full compliance with hotel emergency procedures and safety protocols.

• Promotes FIT marketing techniques and supports front-line staff in maximizing sales opportunities.

• Acts as Hotel Management’s representative in their absence, ensuring guest satisfaction and operational continuity.

• Upholds all local laws, company values, and safety guidelines at work and in staff accommodation.

• Responds professionally to overbooking situations and guest complaints, ensuring guest concerns are resolved diplomatically.

• Prepares operational reports, logs all relevant incidents, and ensures smooth communication across shifts.

• Keeps the team informed of VIP arrivals, promotions, events, and emergency procedures to maintain service excellence.

• Promotes cost-saving practices and environmental sustainability efforts.

• Demonstrates respectful conduct and encourages a positive, safe, and inclusive workplace culture.

• Performs other duties as assigned by the Front Office Manager.

ACCOUNTABILITY

• Supervisory role of Duty Manager at a full-service hotel or regional extended-stay hotel.

• Reports to the Front Office Manager.

• Supervises front desk agents, porter/shuttle services, reservations, PBX, etc.

• Oversees all trainees and staff in the Front Office Department.

QUALIFICATIONS

• A Diploma or equivalent in Hotel Management/Business Administration, with 1 year of Front Office/Guest Service experience, including management experience.

• Fluency in English; proficiency in other languages is preferred.

Key Requirements:

• Ability to stand for extended periods behind the desk and in front office areas.

• Capacity to lift or carry items weighing up to 50 pounds.

• Proficiency in handling various objects and using a keyboard to operate property management and reservation systems.

• Strong communication skills for interacting with guests, employees, and third parties, reflecting well on the hotel, brand, and company.

• Frequent use of reading and writing for completing paperwork, management reports, and training.

• Basic mathematical skills, including budgeting, profit/loss concepts, percentages, and variances.

• Regular use of problem-solving, organizational, and training abilities.

• Willingness to travel for workshops, specialized training, or certifications.

• Flexibility to work nights, weekends, and holidays as required.

What we offer
We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.  As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.  You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

InterContinental Singapore Robertson Quay is seeking a dedicated and hands-on Engineering Manager to support the Chief Engineer in overseeing the hotel’s engineering and maintenance operations.
This role is ideal for a technically skilled and detail-oriented professional who thrives in dynamic environments and enjoys leading a small team to maintain facilities at the highest standards of safety, efficiency, and guest comfort.

The Engineering Manager will play a key role in ensuring smooth daily operations, preventive maintenance, and compliance with IHG standards — supporting the hotel’s mission of delivering exceptional guest experiences through operational excellence.

At InterContinental Hotels & Resorts®, we believe in Inspiring Incredible - both within our teams and in every guest experience.  With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments.  Our success is driven by passionate individuals who understand hospitality inside and out.  We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences.  We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions.  And we stand out because of our unique culture, setting us apart in the industry.

 As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights.  If you believe in our values and want to be part of something truly special, we want you on our team!

Your Day to Day

People

• Supervise and coordinate the daily activities of engineers and technicians to ensure smooth operations of all hotel systems.

• Provide guidance, training, and performance feedback to team members.

• Conduct regular briefings, safety talks, and maintenance meetings.

• Promote teamwork and collaboration between the Engineering department and other hotel divisions.

• Support the Chief Engineer in fostering a culture of accountability, professionalism, and continuous improvement.

Financial Returns

• Monitor engineering costs and assist in maintaining department budgets.

• Ensure efficient use of manpower, tools, and resources.

• Support the procurement of materials and contractor services at cost-effective rates.

• Contribute to energy conservation and cost-saving initiatives without compromising guest satisfaction.

Guest Experience

• Ensure all mechanical, electrical, HVAC, plumbing, and life-safety systems function efficiently to support guest comfort and safety.

• Respond promptly to maintenance requests and guest issues.

• Oversee preventive maintenance and minor repair works in guest rooms, public areas, and back-of-house.

• Assist in coordinating engineering support for hotel events and functions.

• Maintain hotel facilities in line with IHG brand standards.

Responsible Business

• Enforce safety procedures and ensure compliance with workplace and fire safety regulations.

• Maintain accurate records of maintenance activities and inspections.

• Supervise contractors and vendors to ensure quality work and adherence to hotel policies.

• Participate in sustainability initiatives such as energy and water conservation programs.

• Support emergency and crisis response procedures when required.

Accountability

The Engineering Manager is accountable for supporting the Chief Engineer in ensuring the hotel’s building systems are well maintained, energy efficient, and compliant with safety standards. This includes supervising technicians, managing maintenance schedules, and providing operational leadership to achieve engineering excellence.

Requirements

• Diploma or Certificate in Mechanical, Electrical, or Building Services Engineering (or related discipline).

• Minimum 3–5 years of engineering or maintenance experience in hospitality or commercial buildings.

• Good technical knowledge of M&E, HVAC, plumbing, and fire safety systems.

• Prior supervisory experience in a facilities or hotel maintenance setting preferred.

• Proactive, hands-on, and able to troubleshoot technical issues independently.

• Strong communication and interpersonal skills.

• Willingness to work on-call, weekends, and public holidays as operationally required.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day.  It’s what connects every colleague in all IHG® hotels.

 Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make positive difference, and building genuine connections with guest

• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

 There’s so much more to the job than we can capture here.  It’s simply about creating great experiences, doing the right thing and understanding people.

WHAT WE OFFER

We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development

 Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.  As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.  You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

 IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Marriott International

Job Description

Marriott International

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Assistant Banquet Operations Manager is concerned with the strategic management of the Banquet, in line with prescribed Hilton International policies and procedures.

What will I be doing?  

As the Assistant Banquet Operations Manager, you will be responsible for performing the following tasks to the highest standards:

• Maintain a high customer service focus by approaching your job with the customers always in mind.
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
• Be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
• Flexible, respond quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
• Actively seeking verbal feedback from customers and staff at every opportunity.
• Agree on and implement actions to make improvements to customer service with consultation with your Manager.
• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Restaurant Manager.
• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
• Be available to assist on duty in the hotels during any busy days or special events.
• Maintain a presence in the lobby, setting the example to team members for guest service.
• Be proactive towards guests, assisting them with any reasonable request, and training all team members to see these things before guests ask.
• Knowledgeable of Hilton departmental standards.
• Able to explain the standards to the team and train each team member individually with specific job skills checklists that relate to their responsibilities.
• Assess staff performance against standards.
• Assist in implementing and following through with improvements identified.
• Assist in preparing rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions etc.)
• Assist with communication to the Front Office and Groups & Tours to maximize in house and group business for Food & Beverage, ensuring direct liaison with Group Leaders upon arrival.
• Describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
• Understand the situation in other departments and its implication for your own department.
• Planning ahead and ensuring adequate resources are available.
• Manage departmental operation and take action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary.
• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained.
• Ensure that the shift is reviewed, handovers and briefings are carried out.
• Maintain in-depth technical knowledge and skills required for the job.
• Establish good communication with the Kitchen team.
• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team and getting members of the team to work cooperatively with others.
• Assist with keeping the team up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant.
• Be aware of potential highs and lows in the business.
• Identify, communicate and act on potential sales leads.
• Create an environment where “everyone sells”.
• Assist with forecasting potential revenues and costs.
• Follow company’s control procedures.
• Communicate relevant financial information to the team.
• Assist the Manager in maintaining leave plans for the department.
• Understand the quantity and quality of people needed to operate the department.
• Assist with carrying out selection interviews and making effective recruitment decisions.
• Ensure that new recruits have all relevant information before commencing employment.
• Assist with planning and ensuring that departmental orientation is carried out.
• Ensure that standards training, and assessments are carried out.
• Assist with regular reviews of individual and team performance against objectives, providing feedback.
• Assist with developing and implementing department training plans to meet business needs.
• Assist with carrying out annual appraisals in accordance with legal and hotel guidelines with all staff and identify individual training needs.
• Understand relevant OH&S legislations and their implications on the operation of the department.
• Communicate to the team their responsibilities within OH&S.
• Ensure that safe and healthy working practices are implemented at all times.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

An Assistant Banquet Operations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• 2-4 years in a managerial position in a 4 / 5-star category hotel.
• Good English skills, both written and verbal to meet business needs.
• Familiar with computer systems.
• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
• Strong leadership, people management and training skills.
• Guest oriented and able to confidently build and exceed service standards.
• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings.
• Strong interpersonal skills and attention to details.
• Key strengths (under the 9 competencies) in people management, communication and planning.
• Able to work under pressure and deal with stressful situations during busy periods.
• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

UPS Asia Group Pte. Ltd.

UPS is a global leader in logistics, offering a broad range of solutions including the transportation of packages and freight; the facilitation of international trade, and the deployment of advanced technology to more efficiently manage the world of business. Headquartered in Atlanta, UPS serves more than 220 countries and territories worldwide, employs 398,300 people globally, and operates a fleet of over 92,000 vehicles.

Job Description

Sales director/ Event director(Singapore based). Vehicle Tech Week China

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

A Hygiene & Quality Standards Manager with Conrad Hotels and Resorts is responsible for the maintenance/upgrade of sanitation and hygiene standards to ensure all food, food related, beverage and guest room are free of microbiological, chemical and physical contamination and that all work areas conform to required Hygiene and Sanitation levels of local authorities and company guidelines. To ensure all team members are aware of the guidelines and ensures these are met and adhered to.

What will I be doing? 

As a Hygiene & Quality Standards Manager with Conrad Hotels and Resorts, you are responsible for the maintenance/upgrade of sanitation and hygiene standards to ensure all food, food related, beverage and guest rooms to guests and employees are free of microbiological, chemical and physical contamination, and all work areas conform to the required Hygiene and Sanitation levels of local authorities and company guidelines. To ensure all team members are aware of the guidelines and ensures these are met and adhered to.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Propose and maintain highest standards in all work areas, stores, receiving and disposal areas to adhere at all times to required hygiene requirements.  

• Responsible for Hilton Quality Assurance & Hygiene Standards (QA & HACCP) on Food Safety and Hygiene, Training and Standards Implementation alongside monthly scheduled trainings as refreshers.

• Responsible for and Local Authority Audits and Safe Management Measures on Food & Beverage Hygiene and Food Safety related standards.

• Perform scheduled an ad hoc audits & testing in rooms, outlets, public areas and supplier audits to check on actual cleanliness/hygiene standards and share findings together with required corrective actions. Making use of the ATP testing tool to check on Cleanliness Efficiency.

• Weekly scheduled room hygiene testing.

• Effectively manage pest control vendor in conjunction with key stakeholders: Engineering, Housekeeping, Culinary, Stewarding and F&B service to ensure that effective controls are in place to mitigate and eradicate pest.

• Be the custodian of new guidelines and procedures to ensure all relevant personnel are informed and trained as required.

• Weekly walkarounds and inspection in Public Areas and Food & Beverage areas for Quality & Hygiene checks.

• Responsible for effective and efficient maintenance of records related to the Hotel’s sanitation and hygiene efforts/program.

• Formulates and maintains an up-to-date methodology manual that is constantly available for use and review by the section personnel

• Responsible for the office/section areas being clean and orderly with an organized and efficient workflow

• Performs special assignments and projects assigned to the office by the superiors.

• Conduct and chair the FHS Monthly Meeting

• Monitors, assists and performs all procedures and protocols for maintaining an excellent sanitation and hygienic environment.

• Conducts monthly sanitation inspections throughout all food handling areas and generate respective reports.

• Continually liaises with external agencies (laboratory, government bureau, health practitioners, etc.) on sanitary matters.

• Responsible for an efficient, effective and documented preventive maintenance program for all equipment which pertains to the preservation of food materials (Fridge & Freezers), food processors, and all other equipment used that are involved in the preparation of food.

• Develops initial guidelines for use in Sanitation and Personal Hygiene Inspections, and ensures that said guidelines are consistently and continuously adhered to

• Recommends procedural modification to ensure sanitation and hygiene standards are upgrade/maintained.

• To critically review the monthly lab test report, ensure concerned areas are addressed in a timely manner and communicate related short fall for the hotel management.

• Review and make necessary changes on the FHS Manual. Keep track of all manuals distributed in the hotel.

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Hygiene & Quality Standards Manager serving Hilton Worldwide Brand hotels are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follows:

• Previous work experience as Hygiene Manager in a hotel or similar large restaurant complex

• Responsible self-starter, capable of handling multi-faceted projects and of working under pressure

• Good communication & a proactive problem solver

• Attention to detail

• Good computer skills

• Effective trainer, experienced in the delivery of skills training

• Familiar with current culinary trends and methods

• Comprehensive knowledge of kitchen hygiene practices and occupational health and safety standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• HACCP certified

• ISO 22000 (Food Safety Management System)/ Quality Management System ISO 9001

• OHSAS 18001 (Occupational Health and Safety management System)

• Train the Trainers - Facilitator

• Environment Management System ISO 14001

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Frasers Property Limited

Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multi-national developer-owner-operator of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore, the Group has total assets of approximately S$40.3 billion as at 30 September 2021.

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Director of Quality Excellence is the strategic and operational champion of service quality, guest satisfaction, and continuous improvement across the hotel. This role integrates data-driven insights, Lean Six Sigma methodologies, and AI-enabled tools to elevate the guest journey, ensure compliance with brand and Forbes standards, and drive sustainable performance. Collaborating closely with all departments, this leader transforms feedback into action, SOPs into excellence, and innovation into measurable results.

Key Responsibilities

Quality Governance & Compliance

•       Lead property-wide Quality Assurance meetings; consolidate findings from audits, Forbes criteria, and brand standards.

•       Conduct regular audits and walkthroughs; assign and track corrective actions with department heads.

•       Ensure full compliance with Hilton Brand Standards and Forbes Travel Guide criteria.

Guest Experience & Feedback Analysis

•       Analyze guest feedback from internal platforms and external review channels to identify trends and root causes.

•       Drive the Stay Experience Platform program; translate insights into actionable improvements across departments.

•       Own the Customer Preference Centre to enable hyper-personalized service and targeted upselling.

Process Optimization & SOP Management

•       Review and redesign SOPs to eliminate inefficiencies and elevate service delivery.

•       Coach department heads on Lean Six Sigma principles to streamline operations and enhance consistency.

•       Establish and maintain QA processes and documentation.

Training & Capability Building

•       Partner with HR and L&D to design and deliver training on QA, Forbes standards, and continuous improvement.

•       Monitor team competency and readiness through audits, observations, and feedback loops.

•       Prepare and lead Forbes and mystery audit simulations to ensure audit-readiness.

Innovation & AI Integration

•       Curate and govern a secure AI Prompt Library for service recovery, guest communication, and process improvement.

•       Leverage AI and analytics tools (e.g., Power BI, Copilot Studio) to build dashboards and track KPIs.

•       Pilot innovative strategies to enhance personalization, engagement, and operational agility.

Financial & Strategic Impact

•       Build ROI models for improvement initiatives; collaborate with Finance to embed savings into forecasts.

•       Track and report on quality-driven financial outcomes (e.g., RevPAR uplift, cost savings, guest retention).

•       Align quality initiatives with ESG and sustainability goals where applicable.

Qualifications & Skills

Required

•       Bachelor’s degree in Hospitality, Business Analytics, or related field.

•       8+ years of progressive experience in luxury hotel operations, including guest-facing and leadership roles.

•       Certified Lean Six Sigma Black Belt or equivalent.

•       Advanced proficiency in Microsoft Power BI, Copilot Studio, and data visualization tools.

•       Strong communication, facilitation, and cross-functional leadership skills.

Preferred

•       Master’s degree in Operations, Data Science, or Business Management.

•       ISO 9001 Lead Auditor, EFQM Assessor, or similar quality accreditation.

•       Experience in multi-property, pre-opening, or regional roles.

•       Recognized thought leadership in AI, Lean, or hospitality quality management.

Leadership Attributes

•       Executive Presence & Influence: Inspires confidence across all levels, from owners to frontline staff.

•       Analytical & Insightful: Translates complex data into clear, actionable strategies.

•       Innovative & Curious: Constantly explores new tools and methods to enhance guest   experience.

•       Collaborative & Approachable: Builds trust and alignment across diverse teams.

•       Results-Oriented: Sets clear goals, tracks progress, and celebrates success.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Seorae Korean Charcoal BBQ

Welcome to SEORAE JIB, where 'SEORAE' signifies our expertise as the leading Korean BBQ restaurant in the world, and 'Jib’, or home, indicates our commitment to make you feel at home the moment you are with us.

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Inspire Exceptional Events. Drive Iconic Experiences.

At Conrad Singapore Marina Bay, we don’t just host meetings—we craft experiences that linger in memory long after the final guest departs. As part of Hilton’s luxury portfolio, Conrad is where bold design meets intuitive service, and where passionate professionals transform gatherings into unforgettable moments.

We’re seeking a Sales Manager – MICE to be the powerhouse behind our conferences, meetings, and events business. This is your opportunity to elevate iconic experiences, build meaningful partnerships, and make a visible impact in one of Singapore’s most dynamic luxury hotels.

The Role at a Glance

You’ll be at the heart of our MICE strategy—maximizing revenue through the sale of meeting spaces, guest rooms, and F&B offerings. Working closely with clients and internal teams, you’ll turn opportunities into high-value events that define Conrad’s reputation for excellence.

This role is perfect for a driven sales professional who thrives in luxury hospitality and loves building long-term client relationships.

What You’ll Be Doing

• Drive growth: Proactively sell meeting spaces, guest rooms, and F&B across assigned segments.
• Build connections: Develop and manage a strong pipeline through account management, prospecting, and new business.
• Close with confidence: Respond to RFPs with compelling proposals, persuasive presentations, and successful negotiations.
• Be the trusted partner: Strengthen client relationships through calls, meetings, site inspections, and hosted events.
• Collaborate seamlessly: Partner with operations to ensure flawless event execution.
• Stay ahead: Monitor market trends and competitors to keep Conrad Singapore Marina Bay at the forefront.
• Lead by example: Support the Director of Sales in coaching and inspiring the team.

What You’ll Be Doing

• Drive growth: Proactively sell meeting spaces, guest rooms, and F&B across assigned segments.
• Build connections: Develop and manage a strong pipeline through account management, prospecting, and new business.
• Close with confidence: Respond to RFPs with compelling proposals, persuasive presentations, and successful negotiations.
• Be the trusted partner: Strengthen client relationships through calls, meetings, site inspections, and hosted events.
• Collaborate seamlessly: Partner with operations to ensure flawless event execution.
• Stay ahead: Monitor market trends and competitors to keep Conrad Singapore Marina Bay at the forefront.
• Lead by example: Support the Director of Sales in coaching and inspiring the team.

What We’re Looking For

• 2–5 years of proven success in MICE sales, ideally within luxury hotels or hospitality.
• A strong sales mindset with the ability to generate, negotiate, and close high-value business.
• Deep knowledge of MICE market dynamics and competitive trends.
• Exceptional communication, presentation, and relationship-building skills.
• Analytical acumen to interpret data and drive performance.
• Resilience, organization, and accountability in a fast-paced environment.
• A proactive, self-motivated approach with a passion for results.

Why Join Hilton & Conrad

At Hilton, our people are the heartbeat of our success. Joining us means:

• Competitive compensation and benefits.
• Exclusive access to the Go Hilton travel program with discounted stays worldwide.
• Career growth opportunities across the fastest growing hospitality organization and the global Best Place to Work.
• Extensive training opportunities
• A supportive, inclusive culture that celebrates recognition, well-being, and personal growth.
• The chance to make your mark in a luxury environment where your impact is seen and valued.

Ready to Elevate?

If you’re passionate about MICE sales, inspired by luxury hospitality, and eager to shape unforgettable experiences, we’d love to hear from you

HANIS (F&B) PTE. LTD.

Job Description

Job Purpose:
This position will be in charge of 1-2 outlets, which includes daily operations, business results and leading the team in delivering excellent service and quality to meet customers' satisfactions at all times. He/ She will support superior in contributing positive business results to the area.

Main Responsibilities in outlet's:

1) Sales & Business Results
2) Safety & QSC
3) People Management- Morale, Needs, Training and Development
4) Administrative and others

(Those with insufficient or no F&B supervisory experience but has high interest will be considered for Management Trainee position with full training provided)

Mandai Wildlife Group

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Job Description

COMMON

Job Description

Prime Group International

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Prime Group International

Job Description

Prime Group International

Job Description

Artyzen Hospitality Group

Job Description

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• To keep the restaurants department functioning smoothly by ensuring that team members operate with peak efficiency through coordination, communication, leadership and cooperation.
• Support the development and the execution of the concept of each of the different outlets.
• Assist in the development of new ideas related to the re-invention of the local craftsmanship in each of the venues.
• Work closely together with the Events and Support team and Kitchen as partners of the same F&B team, ensuring smooth and efficient service and creating memorable guest experiences.
• Complete understanding and technical skills and knowledge in all aspects of food handling and beverage storage & making.
• Ensure that all the outlets and meeting and events are managed efficiently according to the established concept statements (including décor, smell and music) and adhere to Company and Hotel Policies & Procedures and Standards.
• Work with the culinary department on monitoring and analysing the activities and trends of competitive restaurants, bars and other hotel’s meeting & events departments and ensure that the menu pricing has the correct balance of price/product to ensure that neither price not value is a barrier to guest loyalty.
• Use the Art of Service; be responsible for the whole guest journey in the F&B department.
• Be a hands-on Manager and be present in the operation, especially during busy periods.
• Ensure that all the F&B outlets are organized and perform their duties and maintain their areas and equipment in accordance with the company brand standards.
• Work closely with the Hygiene and Stewarding Manager and check the execution of the policies regarding safety and hygiene (HACCP), and ensure kitchens and equipment are maintained in sanitary condition.
• To handle all guest complaints, requests and inquiries on all hotel products and service.
• Monitor and analyse the activities and trends of competitive restaurants, bars and other hotel’s meeting & events departments and ensure that the F&B team are fully aware what is happening in the market.
• Review the analysis of all F&B orientated feedback websites and, evaluate guest satisfaction levels and advise Director of Restaurant and Bars the actions to be taken.
• Implement and drive departmental targets and objectives, work schedules, budgets, and policies and procedures.
• Assist in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E requirements in line with the compilation of the Annual Business Plan.
• Maintain current budgeted and forecasted revenues, payroll, and margins.
• Work with the Assistant Restaurant Manager, Executive Chef and Chef de Cuisines to set the outlets’ objectives, targets, budgets and strategies for daily/monthly sales and cost control.
• Other ad-hoc assignments and projects as needed.

Qualifications:

• Minimum 5 years of experience in a managerial role in the F&B and Hospitality industry.
• Knowledge of food and beverage service, including wine and cocktail service.
• Strong leadership skills, with the ability to motivate and train staff.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management skills.
• Ability to work well under pressure and in a fast-paced environment.
• Strong attention to detail and ability to maintain high standards.
• Experience with scheduling and labor cost management.
• Proficient in computer skills, including MS Office and restaurant POS systems.
• Financial acumen and ability to manage budgets.
• Good command of written and spoken English.
• Passionate and enthusiastic with a positive ‘can-do’ attitude.

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel!Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

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Concorde Hotel Singapore

Concorde hotels are managed by HPL Hotels & Resorts. A hospitality management company, HPL Hotels & Resorts is a subsidiary of Singapore public-listed company Hotel Properties Limited (HPL).

Job Description

Young Women's Christian Association of Singapore

Founded in 1875, the Young Women’s Christian Association (YWCA) of Singapore is a social service agency committed to serving those in need, regardless of race or religion. Our holistic programmes and services aim to empower and support women from low-income families by alleviating financial burdens and care-giving responsibilities. We strive to uplift the family unit, and to provide the right resources and opportunities to improve lives.

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Assistant Manager assists the Operations Manager with the management of Manhattan, in line with Conrad standards, brand pillars and prescribed Hilton policies and procedures.

What will I be doing?  

As the Assistant Manager, you will be responsible for performing all the floor service supervisor duties to the highest standards:

• Assist the Operations Manager in achieving the monthly budget

• Ensure the grooming standard are being met and maintained, demonstrating a professional image for our guests

• Always be present in operations during the “golden time”.

• Monitor the training calendar and employee development in order to promote a climate of enthusiasm and encouragement

• Respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager, followed by effective communication

• Ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience

• Wish “farewell” to guests, ensuring guest satisfaction has been reached and to encourage repeat guests

• Ensure that the restaurant is properly staffed to par, at all times

• Prepare the Duty Roster on a weekly basis

• Complete the Attendance Report for payroll purposes                                                                                

• Guide our guests in organising a private event in the restaurant

• Conduct departmental orientation for all new team members

• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

An Assistant Manger serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Reading, writing and oral proficiency in the English language.

• Willing to work a flexible schedule and holidays.

• Be a self-motivator and motivator of others

• Work in a safe, prudent and organized manner.

• Have an in-depth knowledge of food and preparation

• Have an in-depth knowledge of wine

• Be able to relate to all levels of guests and management.

• Have a minimum of 3 years’ experience in similar position, preferably in luxury environment

• Have the ability to handle multiple tasks at one time.

• Have excellent communication and organization skills

• Be able to consistently delight and satisfy our guest

• Have the ability to handle guest requests in a detailed manner

• Must have excellent attention to details, and extensive service knowledge

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

A Guest Relations Manager supports all property operations, ensuring that the highest level of hospitality and service are provided. To assist in all ways to provide the highest degree of guest satisfaction a Guest Relations Manager is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group.

What will I be doing?  

As the Guest Relation Manager, you will be responsible for performing all the floor service supervisor duties to the highest standards:

• Ensure streamline communication with the team and guests and achieve consistent results.

• To anticipate, in advance, all materials and supplies and ensure their availability.

• To promote teamwork and foster a harmonious working climate.

• To follow through and constantly update the restaurant/bar guest databases to be efficient and consistent in relation to regulars, whiskey club members and VIPs.

• To ensure all communication with American Whiskey Club Members with regards to enquiries, and monthly reservation updates.

• Overview of Menu and EDMs creation for special events

• Update and maintain guest profile history. This includes keeping track of Guest birthday, Anniversary to offer to make reservation, if the guest wishes to dine with us.

• To ensure to keep up to date on Competition analysis by keeping track of happening in the city and calling competition on regular basis to update on promotion and pricing.

• To take ownership of the Restaurant and Bar areas in all aspects, including taking guests’ orders and the service of Food & Beverage products.

• To take full ownership of any reservation for groups, VIP and media.

• To ensure proper procedures and maintenance in regard to guests’ correspondences, both in terms of inquiries and follow-up.

• The ability to maintain and update computer files whenever needed, including standardized letters, latest menus, etc.

• To discuss, in advance, any menu changes or daily specials with staff, ensuring knowledge of each

• To handle and report any accident immediately, no matter how minor

• To recognize and address potential intoxicated disruptive or undesired guests.

• To effectively handle guest complaints and report to a manager of situation and resolution.

• To respond properly in any hotel emergency of safety situation.

• To coordinate and successfully perform the daily secondary duties.

• To perform other tasks or projects as assigned by hotel management and staff.

• To set up a proper procedure and maintenance with regards to par-stocks for all menus, beverage lists and wine lists.

• To be fully aware of the reservation procedures and telephone techniques according to the Hilton standards.

• To ensure that the telephone system is working properly at all times.

• To respond properly in any hotel emergency of safety situation.

• To perform other tasks or projects as assigned by the hotel management and staff.

• To set up hostesses check lists (daily, weekly and monthly).

• To create, compile and update Manhattan manual training.

• To ensure stationary cost control.

• To oversee and coordinate all arrivals and departures of special guests (VIPs, etc)

• To manage communication between guests and staff.

• To direct, coach and manage guest relations team to ensure all standards and operating procedures are adhered to.

• To appraise team’s performance.

• To be able to build and keep good relationship to Bar Industry, Suppliers, Etc.

• To ensure events enquiry and bookings are taken and deal with in a given timeline.

• To maximize potential revenue for the bar by bringing in events, private booking and buy-outs.

• To examine activities logbook, assign tasks appropriately and implement schedule daily.

• To work closely hand-in-hand with the Floor Manager to ensure staff well fare is look into and to ensure that the bar operates at its highest maintaining and following key standards.

What are we looking for? 

A Guest Relation Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• 2-4 years managerial position in a 4 / 5-star category hotel.

• Good English skills, both written and verbal to meet business needs.

• Strong leadership and training skills.

• Outgoing personality and willing to work for long hours.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

The Brand Management function is responsible for ensuring that Hilton’s global brands are compelling to owners and guests in the region. This means shaping Hilton’s lifestyle brands in ways that resonate with diverse regional markets, while keeping true to global positioning. The broader APAC Brands team includes a range of other functions, including ensuring hotels open on time, comply with brand standards, and have the tools to consistently deliver industry-leading guest experiences.

Hilton’s Lifestyle brands include Canopy by Hilton, Motto by Hilton, Curio Collection by Hilton, and Tapestry Collection by Hilton. These brands celebrate creativity, modern culture, and individuality, attracting a new generation of travelers who seek hotels that enable them to express themselves. The Director, Lifestyle Brand Management – APAC will be a passionate, creative leader who thrives on bringing unique narratives and distinctive experiences to life at scale. Critical to this role is the ability to understand the essence of Lifestyle and translate what is often intangible into clear direction for teams across diverse cultures.

HOW YOU WILL MAKE AN IMPACT

Your role is important, and below are some of the fundamental job duties that make your work unique.

What your day-to-day will be like:

• Adapt Hilton’s global Lifestyle brands to owners and guests in the APAC region, balancing global consistency with regional relevance
• Distill the intangible aspects of Lifestyle, such as design ethos, service style, and cultural energy, into clear and practical guidance that hotel and corporate teams across different cultures can understand and implement
• Support the conversion of independent hotels into Collection properties, shaping each hotel’s existing character into a compelling narrative, brand pillars, and personality that elevates the guest experience
• Work with hotels to craft compelling positioning and bring it to life through collateral, service rituals, and distinctive guest interactions
• Identify and close capability gaps in how Lifestyle hotels operate; design and implement tools, training, and processes to address them
• Partner with Hilton’s global Lifestyle design, F&B, and marketing teams to ensure best-in-class capabilities are deployed in APAC
• Review hotel design, F&B, and property activations, giving clear feedback and guidance to ensure accurate execution
• Work with cross-functional teams and hotels to drive greater owner preference, consumer awareness, and guest preference for Hilton Lifestyle brands and hotels in APAC
• Engage across diverse APAC markets by visiting hotels, monitoring competitive landscapes, and adapting approaches to different cultural contexts.
• Build strong relationships with internal and external stakeholders, navigating complex conversations in a heavily matrixed environment

How you will collaborate with others:

• Work closely with Hilton Lifestyle brand leaders, design, and food & beverage as well as APAC development and operations to ensure Hilton Lifestyle brands are presented to potential owners and brought to life in hotels effectively
• Partner with diverse hotel teams across Asia to bring Hilton Lifestyle Brands to life in the guest experience
• Work with team members from independent hotels converting into the Collections brands to sharpen their unique narratives
• Collaborate with Hilton Brand Marketing and Hilton Honors to embed Lifestyle priorities into enterprise campaigns and drive dedicated Lifestyle activations where appropriate

What are examples of projects you will take ownership of:

• Lead regionalization projects to define APAC guest experiences and ensure attractive owner value propositions
• Uncover the character behind an independent hotel by identifying hidden assets, creating a thematic direction, building the narrative and personality
• Audit an existing Collection hotel recommending service, F&B, and collateral adjustments to improve its emotional appeal to guests
• Develop and implement a Lifestyle Leadership Pipeline Program to strengthen talent and succession for brand-aligned leaders
• Create and deliver playbooks, workshops, and presentations to help hotels translate strategy into execution
• Plan and deliver brand activations and booths at development events, internal Hilton meetings, and external sales/trade shows

WHY YOU’LL BE A GREAT FIT

You have these minimum qualifications:

• Bachelor’s degree required
• 7+ years of brand, strategy, and/or hospitality experience preferred
• Proficient English creative writing and verbal communication skills
• Proficiency in creating PowerPoint presentations
• Strong creative and storytelling capabilities
• Analytical capabilities to identify relevant analyses needed and to make conclusions from data
• Ability to guide execution of concepts that are hard to define, ensuring consistency of Lifestyle experiences across varied cultural contexts
• Ability to travel up to 50%

It would be useful if you have:

• Experience working in lifestyle and/or luxury brands
• Experience working in the APAC
• Awareness of global lifestyle trends and a passion for culture, design, and/or food & beverage 
• Proficiency in Mandarin Chinese or Japanese to handle business communications in Greater China & Mongolia (GCM) or Japan, Korea & Micronesia (JKM) region

WHAT IT IS LIKE WORKING FOR HILTON

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Responsibilities:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Requirements:

• Diploma in any field, preferably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Artyzen Hospitality Group

Job Description

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

• Be responsible for the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre).
• Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
• Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
• Assist the Director of Guest Experience to prepare and monitor the annual department operating budget with the focus on monthly expenses, wages, variances, preparing schedules, ordering, and inventory management.
• Ensure that the Department Operational Budget is strictly adhered to.
• Monitor service and Operation standards in the hotel.
• Be available and on duty during peak periods (frequently opening and closing the operation)
• Participate in the MOD schedule.
• Conduct frequent and thorough room inspections in liaison with Housekeeping.
• Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
• Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
• Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
• Ensure the Guest Services Department meets quality andinternal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
• Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
• Ensure that the Guest Services team projects a warm, professional and welcome image.
• Undertake any other reasonable task or request as directed by the management.

Requirements

• Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
• Minimum of three years of previous experience in a front office managerial position in an established or luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible
• Passionate and enthusiastic with a positive ‘can-do’ attitude

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel!Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

By ticking this box, I have read and accepted the Privacy Policy of Artyzen Hospitality Group.

JW Marriott Hotel Singapore South Beach

Job Description

JW Marriott Hotel Singapore South Beach

Job Description

MERCURE SINGAPORE BUGIS

A contemporary 4-star hotel in the vibrant enclave of Bras Basah-Bugis, Mercure Singapore Bugis has 395 heritage-inspired rooms, offering travellers and guests the advantage of being surrounded by a myriad of historical and cultural sites, trendy shopping malls with hip and diverse eateries. Situated within five minutes from Bugis MRT, this international brand hotel offers free WIFI, state-of-the-art meeting facilities with an outdoor terrace and 3 exciting F&B outlets onsite. Other facilities include a gym with 24-hour access and an infinity lap pool.

Job Description

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Pan Pacific Hotels Group

Job Description

Singapore

Pan Pacific Singapore

Rooms

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.

The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.

Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.

The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.

Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore.

The Role

We are looking for a Director of Rooms. You will play a pivotal role in directing, leading and managing the Hotel’s Rooms Division operations, including but not limited to Front Line Guest Services (Reception, Concierge, VIP Team and Guest Care), Housekeeping, Pacific Club, Wellness Floor and Spa. If you are a detailed and service-oriented individual, we want you to be part of our growing team.

Job Responsibilities:

• Strategically deliver the hotel goals and vision as a member of the Executive Team.
• Focus on guest service, ensuring the hotel’s service values are embodied within the division and a seamless guest experience is consistently delivered.
• Build effective relationships with other departments to ensure good communication and support.
• Demonstrate leadership and management of an efficient and effective operation in which all associates understand the key drivers of the business and are held accountable for their performance.
• Show high visibility in the division during peak periods of business.
• Empower, train and coach associates to improve operational and service capabilities.
• Review divisional Standard Operating Procedures on a regular basis.
• Conduct evaluation meetings each year with direct reports.
• Monitor productivity of the division and implement corrective strategies.
• Utilize performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.
• Actively participate in the recruitment process of associates for the division.
• Implement the business plan in the division.
• Apply commercial acumen and a business understanding to drive for results.
• Strive to achieve the key performance objectives.
• Develop strategies to increase spa revenue and gym membership.
• Perform any other tasks that may be assigned.

Talent Profile

• Diploma / Bachelor’s degree in hospitality management or equivalent.

• A minimum of ten years of experience in Rooms Division, with a minimum of five years of experience in managerial roles.

• Strong knowledge and experience in the front office functions of Opera or equivalent Property Management Systems and other software that is essential in managing Rooms operations and manpower (e.g. StayPlease).

• Advanced computer literacy and knowledge of Microsoft Office applications.

• Strong leadership skills with the ability to direct changes.

• Excellent presentation and communications skills.

• Strong analytical and problem-solving skills.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

How to Apply

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

• Only shortlisted candidates will be notified.