The best place to find hotel jobs in South East Asia!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

LIMONCELLO PTE LTD

Job Description

Responsibilities

• Consult with customers to define event requirements and deliver tailored catering solutions
• Plan and coordinate event logistics including menu selection, facilities, and equipment to ensure seamless execution
• Collaborate with chefs to design menus that align with guest preferences and event themes
• Oversee budgeting processes and drive catering sales initiatives to secure new business opportunities
• Train and supervise catering staff to maintain high service standards and operational efficiency during events
• Manage food preparation and quality control to ensure exceptional food and beverage standards
• Make timely, effective decisions to resolve issues during events, ensuring customer satisfaction and smooth operations
• Utilize MS Office tools to manage event documentation, communication, and reporting

Requirments

• Ability to lead and motivate catering staff to deliver excellent service
• Good organisational skills to manage multiple tasks and events
• Good communication skills to interact effectively with customers, staff, and vendors
• Ability to make quick, effective decisions to resolve issues during events
• Proficiency in MS Office

Nong Geng Ji Orchard Pte. Ltd.

Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Applicants with no experiences is welcomed to apply

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join a vibrant team as a Restaurant Operations Manager, where you’ll lead a dynamic environment while ensuring exceptional culinary experiences and smooth operational processes.

Responsibilities:

• Direct and oversee all restaurant operations, adhering to high standards and regulatory compliance.

• Train, mentor, and supervise kitchen and service staff, promoting teamwork and a positive work atmosphere.

• Oversee kitchen functions and the preparation of dishes, ensuring adherence to recipes and portion control, while collaborating on menu development.

• Manage the restaurant's financial performance by monitoring budget, sales, and providing monthly financial reports.

• Address customer feedback swiftly and professionally to enhance guest satisfaction.

• Handle reservations and manage customer flow, adjusting seating arrangements as needed.

• Oversee inventory management and cost control measures to reduce waste.

• Ensure compliance with health, safety, and food assurance regulations.

Requirements:

• A diploma or certificate in Food and Beverage, culinary arts, or a related discipline is preferred.

• A minimum of 5-8 years of experience in the food and beverage sector, including at least 3 years in a supervisory capacity.

• Strong culinary skills with hands-on experience in cuisine preparation.

• Comprehensive understanding of culinary techniques, ingredients, and flavor profiles is a significant advantage.

• Basic proficiency in computer applications, including MS Word and Excel.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join a dynamic kitchen team as a Sous Chef, where you will lead operations, support menu innovation, and uphold exceptional culinary standards.

Responsibilities:

• Oversee and manage all kitchen operations to ensure an efficient workflow.

• Train, mentor, and supervise kitchen staff, promoting a positive and productive work environment.

• Maintain the highest standards of food quality, presentation, and consistency across all dishes.

• Collaborate with the purchasing department to procure high-quality ingredients while managing costs effectively.

• Experiment with new products and recipes to enhance the menu and streamline preparation processes.

• Manage inventory control, including ordering, receiving, and storage of kitchen supplies.

• Ensure compliance with health and safety regulations, maintaining a clean and sanitary kitchen environment.

• Collaborate with restaurant management and other departments to ensure cohesive operations.

Requirements:

• Culinary diploma or equivalent qualification.

• Proven experience as a Sous Chef or in a similar senior kitchen role.

• Strong knowledge of Japanese cuisine and cooking techniques is advantageous.

• Experience in menu development, cost control, and inventory management.

• Excellent leadership, communication, and interpersonal skills.

• Familiarity with food manufacturing processes is a plus.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Nong Geng Ji CCP Pte Ltd

Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

FAIRY GROUP VENTURES PTE. LTD.

Fairy Group Ventures Pte Ltd was incorporated in 2018, with its core business in the provision of F&B and entertainment services. In August 2022, the company launched JU , an integrated multi-level F&B and entertainment hub located at 29 Carpenter Street. This flagship project marked the first of its kind among Singapore’s SAFRA clubhouses to be operated entirely by a single private operator.

Job Description

Join us at 29 Carpenter Street, an integrated F&B and Entertainment hub where dining, live music and nightlife come together.  We are seeking a highly motivated Restaurant Manager to oversee the daily operations for the following F&B outlets:

✅ Juwei Nanyang Coffee Shop – Traditional Nanyang coffee & cuisine
✅ Er Dang Jia Chicken HotPot (with private dining rooms) – Chicken hotpot & local claypot delights

Key Responsibilities:

Operations Management & Service Excellence

• Manage daily outlet operations, ensuring efficient table turnover, excellent service quality and customer engagement.

• Implement and enforce SOPs for table/ room setup, cleanliness, F&B service and equipment maintenance.

• Monitor guest satisfaction, address customer feedback and continuously improve service delivery.

Revenue Growth & Customer Retention

• Implement strategies to drive repeat business and customer loyalty.

• Work with the marketing team to create targeted promotions, VIP programs and dining packages for returning customers.

• Identify high-value customers, corporate clients and event organizers to build long-term relationships.

• Optimize room occupancy and maximize revenue through pricing strategies, happy hour promotions and upselling of F&B services.

Team Leadership & Staff Development

• Recruit, train and manage a high-performing service team.

• Conduct regular staff evaluations, ensuring continuous improvement and high service standards.

• Foster a positive work culture that emphasizes customer satisfaction, teamwork and professionalism.

Qualifications & Experience:

• 3+ years of experience in operations management within the hospitality, F&B or entertainment industry.

• Energetic and passionate drive to achieve results

• Strong background in customer engagement and/ or event-driven F&B businesses is a plus.

• Proven track record in driving customer loyalty and increasing repeat business.

• Excellent leadership, problem-solving and communication skills.

• Ability to analyze business data and develop actionable strategies for revenue growth

PARKROYAL COLLECTION Marina Bay, Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

This position reports to the Director of Food & Beverage and is responsible for the overall development and implementation of Food & Beverage marketing strategy including special promotions/events, partnerships and retails for our Food & Beverage outlets. Including festive offerings not limited to Chinese New Year, Rice Dumplings/Dragon Boat Festival, Mooncake/Mid-Autumn Festival and Christmas.

Duties and Responsibilities:

• Work closely with the Food & Beverage team on areas such as product development, cost management and overall strategy execution for each festive activation to achieve the financial and operational goals.

• Ensures all communications with clients are in line with the overall strategy for financial and operational goals.

• Work closely with the various outlet managers to ensure communications are aligned to requests and expectations.

• Responsible for manpower recruitment and development during the active months of festive operations.

• Responsible for regular updates on upcoming/active festive operations to the hotel's leadership team.

• To analyse competition in the market and prepare an analysis report on festive season competitors.

• Prepare and account for Food & Beverage projects profit & loss report.

• To carry out all tasks in a reasonable time frame to ensure the smooth running of the areas and restaurant.

• Perform other related duties as assigned by the Management.

Requirements:

• Minimum of 2 years of experience in a similar capacity

• PC literate and able to write, produce reports and analysis

• Good analytical skills

• Excellent communication & interpersonal skills

• Able to work independently and possess initiative

• Able to communicate and write in English

• Able to work on weekends where required

We thank you for your interest and will contact you if are shortlisted.

RE&S Enterprises Pte Ltd

RE&S Enterprises Pte Ltd is a leading restaurant chain with more than 70 outlets dotting the Singapore landscape. Our 30 years of presence in Singapore signifies the commitment to continual growth and innovation. Our business and customer mantra seizes opportunities to offer an experience of Japanese culture via relevant, affordable quality and service that are focused on Food for Life.

Job Description

Job Responsibilities: CNK Assistant Manager

Operational:

• Oversee and manage daily production operations of Bakery / Donut ensuring efficiency, Food quality, and FSSC compliance.

• Plan and control production schedules to ensure efficient workflow and in line with production goals and seasonal Promotional demands.

• Lead, supervise, train, and evaluate production leaders and production staff.

• Manage and oversee manpower planning, shift scheduling, attendance, and productivity. (Oven, Mixing, Table, Fillings & Danish, Deco etc…)

• Identify and troubleshoot production issues, bottlenecks, and implement corrective and preventive actions without compromising quality. Including regulatory compliance issues.

• Ensure all new product and seasonal items launches on schedule.

• Stock Management

• Good and prompt communication skill with all respective department on daily operational issues. 

Food Quality & Food Safety

• Establish and enforce standard operating procedures (SOPs) for food safety, hygiene, production efficiency, and quality assurance.

• Ensure adherence to food safety and workplace safety standards (SFA, HACCP, FSSC, ISO 22000, GMP regulatory standards)

• Identify and troubleshoot food safety issue and quality improvement plans.

• Co-lead audits, inspections, and certification requirements when required.   

People Management

• Demonstrates strong leadership, good people handling management skills.

• Able to motivate and guide others to achieve company’s objective.

• Coach and provide feedback to staff on product Quality.

• Conducting staff performance appraisal

• Ensuring that production staff work place safety

Job Requirements:

Min 5-8 years Professional baking experience or experience in food manufacturing.

Hot kitchen experience will be advantage.

Strong knowledge in Central kitchen production of breads, pastries, cakes and Donuts products.

SIAM SEAFOOD BUCKET

Job Description

Roles & Responsibilities

• manage store operations
• lead and supervise a team of Assistant Managers, Supervisors and Crew
• ensure that the store has adequate manpower for daily operations through effective and efficient roster planning and manpower deployment
• maintain guidelines of food preparation to ensure that desired quality and standards are achieved
• coach staff in providing excellent service experience to all customers
• handle all customer queries and feedback in a professional and timely manner
• ensure compliance to safety, hygiene and sanitation standards according to statutory guidelines
• ensure that policies and standard operating procedures are strictly adhered to
• handle selection and recruitment of staff
• monitor work performance of all staff and enforce discipline when necessary
• ensure on-the-job training is conducted for all staff

SRI DEVA PTE. LTD.

Job Description

• Manage daily operations of the restaurant / food and beverage outlet

• Plan and supervise food and beverage service activities

• Ensure high quality customer service and guest satisfaction

• Monitor food quality, hygiene, and safety standards

• Manage staff scheduling, training, and performance

• Control inventory, stock ordering, and supplier coordination

• Monitor sales, revenue, and daily financial reports

• Maintain cleanliness and proper restaurant presentation

• Handle customer complaints and resolve service issues

• Ensure compliance with company policies and local regulations

• Coordinate with kitchen team for menu planning and food preparation

• Implement marketing promotions and increase business revenue

Katong Holdings Pte Ltd

Job Description

Join us as a Duty Manager (Guest Services Leader/Neighbourhood Host) in Hotel Indigo Singapore Katong/Holiday Inn Express Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

• Reports directly to and communicates with the Assistant Front Office Manager or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Facilitate and provide inputs for Front Office/Operations meetings.

• Works with Front Office Manager , Assistant Front Office Manager and Human Resources on manpower planning and management needs.

• Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions. 

Financial returns:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Front Office Manager, Assistant Front Office Manager and Finance Manager in the preparation and management of the Department’s budget.

Guest experience:

• Ensure that the Hotel Indigo /Holiday Inn Express Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves problems in a timely manner.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and IHG One Rewards members receive loyalty recognition.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

Responsible business:

• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

• Takes appropriate action in times of emergency situations and ensure incidents are reported using the hotel's Property Management System (PMS).

• Fully conversant with all hotel emergency procedures.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Log security incidents and accidents in accordance with hotel requirements.

Accountability

Under the general direction of the Front Office Manager or Assistant Front Office Manager and within the limits of established IHG Hotels Group and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, and assisting them with inquiries.  You will also help to create a desired work culture around our Winning Ways of the IHG Hotels Group and embrace the IHG Commitment to IHG Journey to Tomorrow.

Qualifications and Requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in Front Office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office Systems (OPERA).

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

RED DOOR GROUP PTE. LTD.

Job Description

Do you want to be part of the opening team of a brand-new restaurant built from the ground up?

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene - is on the hunt for a dedicated and charismatic F&B Service Captain.

We offer Permanent Part Time options (4 days work week) with benefits just like the full timers!! So don't hold back and come join us!

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You'll Do:
As a F&B Service Captain, you’ll be at the heart of creating unforgettable dining experiences. Here’s what you’ll tackle every day: 

• Connect with guests - Anticipate their needs, answer their queries, and ensure their time with us is exceptional.

• Team up - Collaborate with teammates to ensure smooth operations and happy customers.

• Go above and beyond - Take initiative to exceed expectations and leave lasting impressions.

• Know our stuff  - Become an expert on our menu, services, and offerings so you can share them confidently.

• Support operations - Answer calls, manage table reservations, and ensure seamless customer flow.

• Lead by example - Supervise your section, set the standard for service, and guide junior team members.

• Be Versatile - Take on ad-hoc duties as needed, ensuring every detail is just right.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡 A supportive personality and can-do attitude.
🎯 Strong problem-solving, organizational, and motivational skills.
🔥 A passion for working in a fast-paced, dynamic environment.
🤝 A guest-first mindset and a knack for making people feel welcome.
💬 Excellent interpersonal and communication skills.
🌟 An ability to represent our restaurant, brand, and company with pride and professionalism.

What’s in It for You?
When you join us, you’re not just part of a team—you’re part of our family. Here’s what we offer:

💰 Up to $2,400 monthly
🌟 4-day workweek (35 hours/week) with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals, annual leave benefits

Nong Geng Ji Novena Pte Ltd

Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The Junior Sous Chef supports the Chef de Cuisine as the culinary ambassador of the restaurant, lending the venue personality and soul. The position is responsible for the supervision of the overall culinary operation and for achieving and maintaining the highest standards of food quality and guest satisfaction.

Primary Responsibilities

Food Quality

• Monitors food quality and consistency, and ensures food presented to our guest is of the highest quality standards.

• Supervises and monitors kitchen operations, works with yield testing, product identification and ensures proper rotation and labelling is followed according to guidelines and product specifications.

• Works closely with receiving and storeroom; ensures goods received are of the standard quality and meets hotel’s specifications.

• Constantly assesses freshness, presentation and temperature of food served.

Cost Control

• Ensures food portioning, serving, requisitions and receiving from stores are properly controlled in line with Standard Operating Procedures in order to minimise wastage.

• Updates menu recipe costing and menu planning as required, as well as for F&B promotions.

Hygiene and Sanitisation

• Ensures personal hygiene and grooming in accordance to Raffles Hotel Singapore standards, National Environmental Agency standards and HACCP guidelines.

• Enforces the highest standards of cleanliness, hygiene and sanitation in kitchens. This includes working areas including, but not restricted to; refrigerators, freezers, ceiling, walls, floors, shelving working tables and working utensils such as carving boards, slicer, mixers, blenders, cutters, woks, pots, pans, etc.

• Ensures all equipment is hygienically stored in its designated area.

• Ensures all perishable items are stored quickly and efficiently, all items are utilised completely to avoid wastage and ingredients are always fresh and within its expiry date.

• Prevents using spoiled or contaminated products in any phase of food preparation. Colleagues who are ill or suffering from an infection should be not involved in the preparation or handling of food.

Management and leadership of the culinary team

• Be a mentor and role model.

• Supervises all colleague’s performance and be viewed as approachable, fair when dealing with all the Chefs on all culinary matters at all times.

• Assigns in detail specific duties to all colleagues, instructs them in their work and communicates with Executive Chef on all aspects of the kitchen management.

• Liaises with all departments to ensure correct and professional operation is conducted. Ensures all colleagues are on time at all times and that proper disciplinary action is taken when the policies of the culinary division are not followed.

• Coordinates all outlet functions with the Executive Chef, Event Executives and Chef-In-Charge to ensure maximum efficiency and use of facilities, food and colleagues’ productivity.

• Ensures smooth and effective communication among the kitchens and with other departments.

• Compiles weekly colleagues’ schedule and submits to Chef’s Office by 12 pm every Thursday for approval.

• Evaluates the performance of the kitchen colleagues and gives the Executive Chef any recommendations for promotions or other actions.

• Works with the Talent and Culture on hiring of colleagues and ensures that proper follow-up is done, through the entire recruitment process.

• Attends daily meetings at 10 am and all other meetings, which fall under his/her jurisdiction, follows directives given and advises Executive Chef on topics of importance.

• Attends monthly departmental meeting and communicates with the team. Follows up on projects assigned if any.

• Ensures that daily line-up is conducted within respective outlet and documented.

• Ensures that all deadlines are met consistently.

• Monitors and schedules annual leave in a timely and effective manner, with the best intent of outlet/colleagues.

Training, learning and development of culinary team

• Stream lines all training requirements and co-ordinates all arrangements for proper execution of instructions.

• Conducts training regularly for colleagues to develop their skills/new menu items. Records and submits monthly On-the-Job Training hours to Chef’s Office before the 15th of each month.

• Guides the departmental orientation for new hires.

• Ensures that colleagues are aware of hotel rules and regulations.

• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

• Builds guest loyalty and to develop a professional relationship with local guests and regular patrons.

• Continually improves product, presentation, delivery of experience and obtains feedback from guest and patrons.

• Builds a base of long-term loyal patrons through exceeding guests’ expectations. This includes but not limited to engaging with guests during their dining experience in order to gather feedback and information which will exceed their expectations.

• To uphold Accor values of Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect, when undertaking any tasks and in any internal and external interactions.

• Follows sustainable procedures and practices that supports Accor’s Corporate Social Responsibility program.

Candidate Profile

Knowledge and Experience

• Professional Certificate in a Culinary-related field or equivalent.

• Minimum 4 years of relevant experience in the Food & Beverage industry (hotel and free standing restaurant) in similar position, preferably in a reputable establishment or celebrity chef restaurant.

• Proficient in written and conversational English and an additional language will be an advantage.

• Prior work experience in Asia, Singapore or South East Asia preferred.

• Detailed knowledge of South East Asian cuisine.

Competencies

• Outstanding interpersonal skills with ability to communicate with all levels of colleagues.

• Team player.

• Service oriented with an eye for details, passion and innovative.

• Outstanding presentation and influencing skills.

• Flexible and able to embrace and respond to change effectively and swiftly.

• Ability to work independently and has good initiative in dynamic environment.

• Self-motivated.

• Leads to constantly improve the guest and colleague service experience.

• Leadership skills required

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Responsibilities

• Responsible for sales and marketing functions, business development and management of credit lines

• Maintain high service standards and smooth running of department’s operations

• Identify and develop potential market segments and players to achieve acquisition and retention targets

• Hosting of guests, understanding and attending to their needs, and gathering feedback to ensure hospitality and service excellence

• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards

Job Requirements

• Degree / Diploma in Business or related field with proficiency in Microsoft Office applications

• Minimum 5 years of business development experience in relevant industry

• Willing to work rotating shifts, including weekends and public holidays

Greenwood Fish Market

“It all started with one fish”, as founder David Lee says. Particularly, a barramundi in his Honda Civic about 20 or so years ago.

Job Description

Company Overview

Greenwood Fish Market is a family-run seafood restaurant and market specialising in cold water seafood from global suppliers. Located in Sentosa, it offers a unique selection including giant halibuts, monkfish, and over 25 oyster varieties.

Job Summary

Lead bar operations at a waterfront restaurant by delivering exceptional guest experiences, managing staff, and ensuring quality and safety standards in a dynamic hospitality environment.

Responsibilities

• Deliver genuine hospitality and create exceptional guest experiences through attentive service
• Mix, garnish, and serve alcoholic and non-alcoholic drinks following company recipes and standards
• Provide personalised drink recommendations based on guest preferences and menu expertise
• Hire, train, and develop bar staff to maintain high service quality and team performance
• Create efficient staff schedules and resolve conflicts promptly to ensure optimal coverage during peak hours
• Establish and enforce quality and safety controls to maintain a safe and compliant bar environment
• Maintain bar inventory by keeping it well stocked and ensuring cleanliness and organisation
• Delegate tasks effectively to maximise team productivity and resource utilisation

Requirements

• Ability to work at the Sentosa location, 31 Ocean Way #01-04, S098375

Other Information

• 5.5 days work week
• Work at a scenic waterfront restaurant with views of One Degree Marina and luxury yachts

Greenwood Fish Market

“It all started with one fish”, as founder David Lee says. Particularly, a barramundi in his Honda Civic about 20 or so years ago.

Job Description

Company Overview

Greenwood Fish Market began in 2003 as a seafood wholesaler and is now a family-run seafood restaurant and market specialising in cold water seafood from global suppliers, offering unique selections like giant halibuts and over 25 oyster varieties.

Job Summary

Lead and train bar staff to deliver exceptional guest experiences at our waterfront Sentosa restaurant. Manage inventory, staffing, and quality controls to ensure smooth bar operations and personalised service.

Responsibilities

• Develop, motivate, manage, and train bar team members to enhance performance and service quality
• Create and maintain staffing schedules to ensure adequate coverage within budget during all shifts
• Train and supervise bar staff to ensure comprehensive knowledge of liquor and cocktail service standards
• Maintain inventory of alcoholic and non-alcoholic beverages to guarantee availability of bar supplies
• Mix, garnish, and serve drinks according to company recipes and quality standards
• Provide personalised drink recommendations to guests based on menu knowledge and preferences
• Hire and onboard new bar staff to uphold service excellence
• Resolve scheduling conflicts promptly to maintain efficient bar operations during peak hours
• Implement and enforce quality and safety controls to comply with company policies
• Keep the bar area clean, organised, and fully stocked to support smooth service flow
• Deliver genuine hospitality to create memorable guest experiences

Requirements

• Able to work at our Sentosa restaurant at 31 Ocean Way #01-02/05, S098375

Other Information

• 5.5 days work week at our Sentosa location
• Work at a waterfront restaurant with views of million-dollar yachts at One Degree Marina, offering an overseas atmosphere
• Location: 31 Ocean Way #01-04, Sentosa Cove, S098375

Marriott International

Job Description

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. 

What will I be doing? 

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maintain high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 

• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Actively seek verbal feedback from customers and team members at every opportunity. 

• Agree and implement actions to make improvements to customer service. 

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations. 

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. 

• Be available to assist on duty in the hotels during any busy days or special events. 

• Maintain a presence in the lobby setting the example for team members for guest service. 

• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask. 

• Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities. 

• Assess team members’ performance against standards. 

• Monitor standards through regular standards review checks. 

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. 

• Implement and follow through with improvements identified. 

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.  

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.). 

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. 

• Describe, assign and delegate duties and authority for the operation of the department at all times. 

• Understand the situation in other departments and their implications for your own department. 

• Plan ahead and ensure adequate resources are available. 

• Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained. 

• Ensure that the shift is reviewed, handovers and briefings are carried out. 

• Maintain in-depth technical knowledge and skills required for the job. 

• Maintain guest histories to assist with returning guests. 

• Establish good communication with the Housekeeping team. 

• Attend and participate in regular operational and hotel meetings. 

• Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. 

• Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department. 

• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. 

• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team. 

• Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. 

• Sett and agree to departmental objectives for self and team. 

• Represent the needs of the team to others in the hotel. 

• Get members of the team to work co-operatively with others. 

• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars. 

• Be aware of potential highs and lows in the business. 

• Create and implement sales promotions and team members incentives as per discussion with the Director of Operations. 

• Assist the Marcom team with the preparation of event brochures. 

• Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team. 

• Identify, communicate and act on potential sales leads. 

• Participate in the development of the annual budget, developing short and long term financial operating plans.  

• Use key monitors and financial targets to evaluate the department’s performance and make future plans. 

• Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.  

• Complete regular financial and operating reports as required or requested by the Director of Operations. 

• Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures. 

• Communicate relevant financial information to the team. 

• Analyze and explain any financial variance against plans. 

• Set-up and maintain leave plans for the department. 

• Monitor, control and minimize overtime for the department. 

• Carry out seasonal inventory of operating equipment. 

• Understand the quantity and quality of people needed to operate the department. 

• Carry out selection interviews and make effective recruitment decisions based on skills and attitude. 

• Ensure that new recruits have all relevant information before commencing employment. 

• Plan and ensure that departmental orientation is carried out. 

• Ensure standards trainings and assessments are carried out. 

• Regularly review individual and team performance against objectives and provide feedback. 

• Develop and implement department training plans to meet business needs. 

• Carry out training programs for team members with the Training Manager and departmental trainers. 

• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.  

• Review and evaluate all training activities. 

• Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs. 

• Provide relevant training to new team members.  

• Introduce appropriate product knowledge courses for team members. 

• Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department. 

• Communicate to the team their responsibilities within H&S. 

• Ensure that safe and healthy working practices are implemented at all times. 

• Participate in community public relations for the hotel.  

What are we looking for? 

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: 

• Good communication, organization and coordination skills. 

• Good team player. 

• Responsible and self-motivated. 

• Patient, responsible and proactive in dealing with problems. 

• Able to maintain excellent relations with team members.                                                                                

• Able to work under great physical and mental pressures. 

• Familiar with computer systems. 

• Fluent in spoken and written English to meet business needs.   

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation. 

What will I be doing? 

As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards: 

• Institute department SOPs and P&P. 

• Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas. 

• Extend courteous service to guests.  

• Establish training programs, methods and procedures for team members’ development. 

• Oversee departmental training programs and revise relevant manuals as necessary. 

• Work our balanced working schedules for team members and maintain close payroll control to meet budget. 

• Evaluate the performance of assigned team members from time to time. 

• Listen to team members’ problems and assist / help to solve them. 

• Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept. 

• Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained. 

• Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc. 

• Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc. 

• Conduct regular Housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings. 

• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management’s decisions. 

• Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times. 

• Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly. 

• Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation. 

• Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel’s budget. 

• Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Perform any duties assigned by the Management team deemed necessary. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• At least 2 years of experience as an Assistant Executive Housekeeper. 

• Responsive and customer focused. 

• Able to drive excellence as well as routine work. 

• Communicate effectively and clearly. 

• Able to adapt work style and ethics appropriately. 

• Positively listen to others and consider their concerns. 

• Good written and verbal skills. 

• Possess strong training, leadership and people management skills. 

• Guest oriented and able to confidently build and exceed service standards. 

• Strong interpersonal skills and possess an attention to details. 

• Good knowledge of all housekeeping areas, i.e. guest floors, public areas and laundry operation basics. 

• Fluency in spoken English, advantageous. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Teneight Pte. Ltd.

Local Japanese F&B Company (Hitoyoshi Group), our brands:

Job Description

Job Title

Restaurant Assistant Manager

Occupation

RESTAURANT MANAGER

• Meet and greet customers and organise table reservations
• Handle customer feedback and enquiries
• Schedule duty-roster for all staff
• Ensure appearance, cleanliness and set-up of the restaurant is properly maintained.
• Attend any Food & Beverage meetings and briefings as and when required
• Ensure effective lines of communication are in place at all levels.
• Provide training and coaching for staff and ensure procedures are being followed
• Any ad-hoc duties assigned

Job Requirement:

• Relevant experience preferred
• Good interpersonal, communication and organizational skills
• Able to work on weekends/shift/PH
• Welcome Singaporean

Working Location: Islandwide

Interested applicants please click "Apply Now" or send your resume to hr@hitoyoshigroup.com or whatsapp +65 91181646

TENSEVEN PTE. LTD.

Looking for people who are interest in food & service, grow with us together. With 9 Japanese concept around singapore. More outlet will be opening in this year. We serve authentic Japanese RAMEN, DONBURI, YAKITORI and SUSHI at reasonable price.

Job Description

• Meet and greet customers and organise table reservations
• Handle customer feedback and enquiries
• Schedule duty-roster for all staff
• Ensure appearance, cleanliness and set-up of the restaurant is properly maintained.
• Attend any Food & Beverage meetings and briefings as and when required
• Ensure effective lines of communication are in place at all levels.
• Provide training and coaching for staff and ensure procedures are being followed
• Any ad-hoc duties assigned

Job Requirement:

• Relevant experience preferred
• Good interpersonal, communication and organizational skills
• Able to work on weekends/shift/PH
• Welcome Singaporean

Working Location: Islandwide

Interested applicants please click "Apply Now" or send your resume to hr@hitoyoshigroup.com or whatsapp +65 86907601

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

A Marketing Manager, is responsible for the overall creative service, Public Relations/Ad, and web/E-marketing of our company.

What will I be doing?

As Manager of Marketing Communications, you will be responsible for performing the following tasks to the highest standards:

• Deliver creative service as requested by all departments, including sales, marketing, owner services and contracts, while staying aligned with the most updated brand guidelines and legal requirements
• Plan and execute print/web/online collateral and marketing strategies
• Communicate/negotiate with vendors
• Create and execute a strategic and comprehensive advertising and public relations plan, including media planning as well as creative/visuals
• Communicate with other managers/divisions to create and execute effective advertising and public relations plans

• Plan and execute press releases, press conferences, press briefings, press tours, and overall press relations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Kabe No Ana

Job Description

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Kabe No Ana

Job Description

The Restaurant Manager is responsible for overseeing the efficient running and profitability of the restaurant and for managing employees.

He/she needs to be able to lead as well as work as part of a team.

The job reports to the Vice-president, Area is accountable for average sales of S$250k per month depending on the size of the restaurant. Job Responsibilities: •Daily roll call with employees to drive operations effectiveness and efficiency via cleanliness of the restaurant, accurate food order taking, servicing the customer, promotions etc

•Proactively communicate to employees on KPIs on sales, service and food quality so that together each achieve more (TEAM)

•Be fully knowledgeable with the restaurant operation and to efficiently manage the operation of all shifts

•Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines

•Deliver and present manpower and sales reports

•Suggest and recommend improvements to the running of the restaurant

•Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately

•Be aware of the current business environment and to bring in sound ideas to increase sales, decrease spending, up selling orders and maximising guests spending where possible

•Communicate effectively with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated clearly and follow up actions are coordinated well

•Assist in recruitment needs

•Responsible for induction training and on the job training of new employees and also newly promoted staff

•Appraise employees to reward and punish fairly

•Understand the need for training and development of employees and to take a proactive approach in training employees especially mandatory training like Basic Food Hygiene and Safety

Job Requirements:

•Preferably with Degree/Diploma in Hospitality related studies or with WSQ Certificate in F&B Operations / F&B Supervision / F&B Management

•Passion for excellent customer service

•Able to lead a team in a fast paced and demanding environment

•Possess good business acumen, results driven and highly organised

•Excellent interpersonal and communication skills

Interested candidates, please forward your detailed resume as well reason for leaving (past and present employment, all last drawn salary please email to hrta@res.com.sg)

HIRA GLOBAL PTE. LTD.

Job Description

• Develop new menu options based on seasonal changes and customer demand.
• Assist with the preparation and planning of meal designs.
• Ensure that kitchen activities operate in a timely manner.
• Resolve customer problems and concerns personally.
• Monitor and record inventory, and if necessary, order new supplies.
• Provide support to junior kitchen employees with various tasks including line cooking, food preparation, and dish plating.
• Ensuring proper food temperatures when cooking and proper storage afterward
• Keeping the workstation and kitchen equipment clean, organized and sanitized
• Taking charge of kitchen opening, closing and other side duties as directed by the Executive Chef
• Managing the kitchen inventory and ensuring supplies are fresh and of high quality

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

√ Salary: $3150 + $100 (Allowance) + $150 (Management Allowances) + Variable Bonus + Staff Meal Benefit + Off in lieu

√ Working Location: Island Wide (Accessible Location)

√ 6 Days Alternative Work Week / 6Days off per month

√ MNC Restaurant

√ Convenient Work Location (Near MRT)

√ Good Working Environment

√ Fast Expansion Company

Job Scope

• Responsible for Restaurant day to day operation

• Opening & Closing of Restaurant

• Managing of crews to ensure daily service standard are met

• Preparing of daily sales report to management

• Any other ad-hoc operations duties assigned

Requirement

• ITE or Diploma Qualification or Above

• 2 – 5 Year of relevant working experience

Interested applicants are welcome to apply online with updated Resume/CV via Apply Now button

Only shortlisted candidate will be notified

RE&S Enterprises Pte Ltd

RE&S Enterprises Pte Ltd is a leading restaurant chain with more than 70 outlets dotting the Singapore landscape. Our 30 years of presence in Singapore signifies the commitment to continual growth and innovation. Our business and customer mantra seizes opportunities to offer an experience of Japanese culture via relevant, affordable quality and service that are focused on Food for Life.

Job Description

The Restaurant Manager is responsible for overseeing the efficient running and profitability of the restaurant and for managing employees.

He/she needs to be able to lead as well as work as part of a team.

The job reports to the Vice-president, Area is accountable for average sales of S$250k per month depending on the size of the restaurant. Job Responsibilities:

•Deliver and present manpower and sales reports

•Suggest and recommend improvements to the running of the restaurant

•Administer and action daily mails, guest report lists, staff rosters, operations reporting and other paperwork promptly and accurately

•Be aware of the current business environment and to bring in sound ideas to increase sales, decrease spending, up selling orders and maximising guests spending where possible

•Communicate effectively with the other departments and colleagues, suppliers and contractors to ensure that all information is communicated clearly and follow up actions are coordinated well

•Assist in recruitment needs

•Responsible for induction training and on the job training of new employees and also newly promoted staff

•Appraise employees to reward and punish fairly

•Understand the need for training and development of employees and to take a proactive approach in training employees especially mandatory training like Basic Food Hygiene and Safety

Job Requirements:

•Preferably with Degree/Diploma in Hospitality related studies or with WSQ Certificate in F&B Operations / F&B Supervision / F&B Management

•Passion for excellent customer service

•Able to lead a team in a fast paced and demanding environment

•Possess good business acumen, results driven and highly organised

•Excellent interpersonal and communication skills

Interested candidates, please forward your detailed resume as well reason for leaving (past and present employment, all last drawn salary please email to hrta@res.com.sg)

SREE AADHI AYYA PTE. LTD.

Job Description

As a head chef you will be responsible for everything that goes on in your employer’s kitchen. Not only will you be required to oversee all dishes from start to finish, you are also tasked with hiring and firing employees, meeting health and safety standards and dreaming up new recipes for the restaurant you work in.

If you love to cook, enjoy being creative and relish the challenges that come with responsibility, read on to learn more about becoming a head chef.

REQUIREMENTS

A candidate who wants to become a head chef must acquire on the job training which is most important for career progress and advancement in the path of becoming a head chef.

A head chef must possess a lot of stamina and will power to be able to stand for long hours and work for extended hours too in order to experiment in creating new dishes.

The candidate should also possess good knowledge of food products and their availability in order to plan cuisine accordingly.

A head chef should have good organizing, supervising and time management skills to be able to oversee all the activities that take place in the kitchen in a proper manner.

THANJAI CATERING SERVICES PTE. LTD.

Job Description

Executive Chef – Job Description & Requirements
Job Description

An Executive Chef is responsible for overseeing all kitchen operations, ensuring high-quality food preparation, maintaining hygiene standards, and managing kitchen staff. The role involves menu planning, cost control, and maintaining consistent food quality.

Key Responsibilities:

• Plan and design menus, including daily specials and seasonal dishes.

• Supervise and manage all kitchen staff, including chefs, cooks, and kitchen assistants.

• Ensure food preparation and presentation meet company quality standards.

• Monitor kitchen operations to maintain efficiency and productivity.

• Control food costs, inventory, and kitchen supplies.

• Ensure compliance with food safety and hygiene regulations.

• Train and mentor kitchen staff to improve skills and performance.

• Work with management to develop new recipes and improve existing menu items.

• Maintain cleanliness and organization of the kitchen at all times.

• Coordinate with suppliers for purchasing fresh ingredients and kitchen materials.

Al Ameen Kampung Seafood Restaurant

Job Description

Job Summary

Lead kitchen operations by developing seasonal menus, managing inventory, and ensuring timely meal preparation. Recruit, train, and support kitchen staff while maintaining sanitation and safety standards. Manage the kitchen team in the executive chef’s absence.

Responsibilities

• Develop new menu options based on seasonal changes and customer demand to enhance customer satisfaction and restaurant offerings
• Assist with the preparation and planning of meal designs to ensure quality and consistency
• Coordinate kitchen activities to ensure timely and efficient meal service
• Resolve customer problems and concerns directly to maintain high service standards
• Monitor and record inventory levels and order supplies as needed to maintain kitchen operations
• Support junior kitchen employees with line cooking, food preparation, and dish plating to ensure smooth workflow
• Recruit and train new kitchen employees to meet restaurant and kitchen standards and improve team capability
• Create schedules for kitchen employees and evaluate their performance to optimize staffing and productivity
• Implement and adhere to sanitation and safety regulations to maintain a safe and compliant kitchen environment
• Manage the kitchen team in the executive chef’s absence to ensure continuous leadership and operational efficiency
• Apply strong knowledge of cooking methods, kitchen equipment, and best practices to maintain high culinary standards
• Utilize MS Office and restaurant software programs to support kitchen management and administrative tasks
• Demonstrate teamwork and leadership by guiding kitchen staff and fostering a collaborative work environment
• Communicate effectively with team members and customers to ensure clear understanding and service excellence

Required competencies and certifications

• Minimum of 2 years’ experience in a similar kitchen management role

Preferred competencies and qualifications

• Good understanding of MS Office and restaurant software programs
• Strong knowledge of cooking methods, kitchen equipment, and best practices
• Outstanding leadership abilities and teamwork orientation
• Excellent communication and interpersonal skills

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:

Join a dynamic team as a Restaurant Manager, where you'll lead operations, mentor staff, and drive profitability in a thriving food and beverage environment. Your leadership will ensure outstanding service and operational excellence.

Responsibilities:

• Direct and oversee restaurant operations in accordance with established SOPs and regulatory standards.

• Mentor and guide service staff on food handling practices, service etiquette, and compliance with industry standards.

• Provide insights on operational needs and ensure service consistency.

• Manage restaurant budgets effectively, creating and executing strategies to maintain profitability.

• Monitor sales performance and prepare monthly reports with actionable recommendations for management reviews.

• Address customer complaints and resolve operational issues promptly.

• Perform additional tasks as necessary to meet business demands.

Requirements:

• Diploma in Food & Beverage Management, Supply Chain Management, or a related field.

• Minimum 3 years of supervisory experience in the food and beverage industry.

• Strong understanding of relevant regulations including WSHA, HACCP, and MUIS.

• Proven problem-solving skills with a hands-on approach in handling customer and operational challenges.

• Ability to cultivate positive working relationships with team members.

• Basic proficiency in computer applications, including MS Word and Excel.

Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.

EA License No.: 01C4394 (PERSOL SINGAPORE PTE LTD)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

MIRACLE SPACES PTE. LTD.

Job Description

Key Responsibilities:

1. Oversee daily F&B operations, ensuring high-quality food and beverage service

2. Manage F&B staff, including training, scheduling, and performance evaluation

3. Develop and implement menus, promotions, and events to drive sales and customer satisfaction

4. Monitor inventory, ordering, and stock control to minimize waste and optimize profitability

5. Ensure compliance with health, safety, and food handling regulations

6. Handle customer complaints and feedback, resolving issues promptly

7. Collaborate with other departments to ensure seamless service delivery

Sheraton Towers Singapore Hotel

"To Be A World Class Hotel Reputed For Service Excellence And Product Quality"

Job Description

Responsible for the daily management and food production of the Main Kitchen - local, cold or hot section. Ensure maximum quality and profitability.

• Manage culinary operations in the absence of Executive Chef or Executive Sous Chef

• Ensure food handling and work area sanitation as per hotel hygiene standard & SOP.

• Perform all duties of Culinary and related kitchen area

• Oversee production and preparation of culinary items for all outlet & banquet event

• Work closely with Restaurant and Banquet departments to coordinate service and timing of events and meals.

• Communicate areas in need of attention to staff and follows up to ensure follow through.

• Requisite food items from the Market for functions as required, in conjunction with Executive Chef.

• Leads shifts while personally preparing food items and executing requests based on required specifications.

• Prepare and cook foods of all types, either on a regular basis or for special guests or functions.

• Supervise and coordinate activities of cooks which engaged in food preparation.

• Checks the quality of raw and cooked food products to ensure that standards are met.

• Assist in determining how food should be presented and creates decorative food displays.

• Support and assist with new menus, concepts and promotions for the Restaurant outlets and Banquets.

• Set a positive example for guest relations & provide exceptional customer service

• Handle guest problems and complaints seeking assistance from supervisor if necessary.

• Report equipment malfunctions in department equipment.

• Purchase appropriate supplies and manages food and supply inventories according to budget.

• Regular check to the restaurant and greet guests to obtain feedback on the meal they had.

KILLINEY 88 PTE. LTD.

Job Description

Mama Culture is growing, and we’re looking for a passionate Restaurant Manager to lead our vibrant team across our restaurant and rooftop pool. If you love great food, energetic spaces, and creating memorable guest moments, Mama wants to meet you!

What You’ll Do

• Oversee daily F&B operations at our western-style restaurant, bar, and rooftop pool.
• Lead, coach, and inspire our Servers, Bar Team, and Guest Relations staff to deliver warm, authentic Mama hospitality.
• Manage bar operations, including beverage quality, stock control, menu consistency, and bartender performance.
• Elevate the guest experience for high-value customers, VIPs, and regulars.
• Plan, coordinate, and execute parties, private events, and group bookings with flair.
• Ensure all F&B administrative tasks—such as inventory, purchasing, documentation, and revenue tracking—are well organised, accurate, and properly accounted for.
• Maintain high standards of cleanliness, service flow, and operational efficiency.
• Manage scheduling, training, and performance for all front-of-house team members.
• Uphold brand culture and bring Mama’s fun, inclusive spirit to life daily.

Who You Are

• Experienced in restaurant management with at least 3–5 years in supervisory or managerial roles.
• Strong background in restaurant and bar operations, ideally in western or lifestyle dining concepts.
• Confident handling high-value guests and delivering personalised service.
• Skilled in managing events, celebrations, and large group dining experiences.
• A natural coach who builds confident, motivated teams.
• Organized, detail-oriented, and comfortable with F&B administration and reporting.
• Energetic, adaptable, and excited to be part of a lifestyle-driven brand.

EL DEVELOPMENT PTE. LTD

Job Description

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

• Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.
• Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events.
• Maintain a high level of controlling details within the guest areas.
• Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
• Prepare the annual capital and operating budgets for the Department.
• Ensure that all potential and real Hazards are reported immediately and rectified.
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
• Assist in safety and emergency training for all employees.
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
• Perform other duties as directed by the General Manager.

• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting.
• Minimum 2 years of relevant experience in a similar capacity.
• Service oriented with an eye for details .
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
• Effective management, leadership, organizational and communication skills.
• Ability to remain calm and react fast to situations.
• Preferably possesses a Fire Safety Manager Certificate

The Pan Pacific Hotel Singapore

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

We are looking for an Front Office Manager. You will play a pivotal role in leading our Front Office Operations and driving both service excellence and commercial performance. As a strategic, service‑focused leader, you will be responsible for maximizing room revenue, elevating the guest journey, and ensuring seamless execution of brand and LQA standards across all touchpoints.

Job Responsibilities:

• Lead and oversee all Front Office Operations to deliver a seamless, high‑quality guest experience aligned with brand and LQA standards.

• Drive room revenue, loyalty program performance and upselling initiatives, while partnering with Revenue Management on forecasting and inventory control.

• Ensure strict compliance with SOPs, credit policies, cash-handling procedures and PDPA requirements.

• Build and develop a high‑performing team through coaching, training, recruitment, performance management and succession planning.

• Foster strong collaboration and morale across Reception, Concierge, Bell Services, Guest Relations, ServiceOne and Pacific Club.

• Continuously evaluate and enhance operational processes, leveraging technology to improve efficiency and guest satisfaction.

• Lead departmental participation in Sustainability, Workplace Safety & Health and emergency response programs.

• Monitor departmental KPIs, analyse performance insights and support Senior Management in delivering both financial and non-financial goals.

Talent Profile:

• Minimum 8 years of progressive Front Office experience within a luxury or 5‑star hotel environment.

• Advanced proficiency in Opera PMS (or equivalent), with additional experience in Opera Cloud, StayPlease or TrustYou.

• Familiarity with Smart Hotel technologies and their role in enhancing the guest journey.

• Strong knowledge of LQA and Forbes Travel Guide service standards.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

Sheraton Towers Singapore Hotel

"To Be A World Class Hotel Reputed For Service Excellence And Product Quality"

Job Description

• Liaise closely with Banquet Manager, Restaurant Manager and Bar Manager as to the functions being held in the complex.

• Co-ordinate and consult with the kitchen and service staff to ensure the smooth and prompt service of food items.

• Check and control food preparation for all kitchen.

• Make enquires as to the number of people, tables and starting time for functions, to ensure prompt and efficient food preparation and service.

• Control and taste any food prepared from kitchen which be served to the guests.

• Check and control food preparation in butcher to ensure the prompt supply of items from these outlets.

• Plan and direct food preparation as required.

• Liaise closely with the Stewarding department to ensure the cleanliness of the kitchen area.

• Co-ordinate the service of food to and from the outlet with service staff.

• Maintain the highest quality of food items to guests; check presentation of items before service.

• Ensure the buffet and Ala Carte set-up is of the highest standard.

• Requisition all food items from the stores for functions as required, in conjunction with Executive Chef.

• Assist in the preparation of all food items.

• Assist in the training of all kitchen staff to ensure technical skills are maintained.

• Regular check to the restaurant and greets guests and obtains feedback on the meal they had.

The Fullerton Hotels and Resorts

Transformed from a magnificent 1928 neo-classical landmark that was once home to the General Post Office, The Fullerton Hotel Singapore with its inspiring legacy and monumental Palladian architecture emanates a timeless grandeur while offering contemporary luxury and Asian hospitality to business and leisure travellers. Each of the 400 rooms and suites has been exquisitely designed by world-renowned architects Hirsch Bedner & Associates and furnished to provide guests the ultimate in opulence.

Job Description

Job Description:

• Actively source and book catering business from various leads.

• Liaise with clients to understand their event requirements and ensure their expectations are met or exceeded.

• Coordinate between sales and catering teams to optimize function space usage and maximize revenue.

• Conduct site visits and property tours for potential meeting planners and wedding couples.

• Manage event logistics, including room setup, AV equipment, and food & beverage arrangements, in coordination with all operational departments.

• Handle last-minute changes or challenges professionally to ensure client satisfaction.

• Oversee post-event follow-up, including gathering client feedback and processing payments.

Job Requirements:

• At least 3 years of experience in Catering and Events, focusing on Hotel Events Management.

• Strong verbal and written communication skills.

• Excellent interpersonal and listening skills.

• High attention to detail.

• Must be available to work occasional weekends for events.

Tyson Jay Management

Job Description

Responsibilities

• Prepare and cook Italian dishes (e.g. pasta, risotto, antipasti, pizza) to standard recipes and presentation guidelines
• Supervise mise en place and maintain readiness for your assigned section during service
• Guide and support junior staff (e.g. Commis) to ensure smooth operations
• Maintain hygiene and food safety standards in compliance with NEA and SFA regulations
• Track stock levels, assist with receiving supplies, and report low inventory to the Head/Sous Chef
• Coordinate with other kitchen sections for smooth service during peak periods

• Experience in an Italian kitchen
• Strong working knowledge of Italian ingredients, cooking techniques, and plating
• Culinary diploma or certificate preferred (especially in Italian cuisine)
• Team-oriented, calm under pressure, and meticulous in maintaining standards

Tyson Jay Management Pte Ltd | EA License No.: 24C2479

Ivan Lim | EA Personnel No.: R1109856

COMO Lifestyle Pte Ltd

A unique lifestyle destination aims to bring together a community inspired by fashion, food, directional design and new concepts.

Job Description

Essential Job Duties & Responsibilities:

Hospitality:

● Promotes the core values and culture of restaurant, including but not limited to excellence in food and beverage, service, and hospitality.

● Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells.

● Liaises between the FOH and culinary team during service.

● Develops positive customer relationships and addresses customer service needs.

● Responds efficiently and accurately to customer complaints and reviews.

Finance:

● Develops and executes sales and profit plans in line with budgetary goals.

● Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods.

● Directs and oversees ordering and inventory management for all departments of the restaurant.

● Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and Financial Controller.

● Ensures proper team member coverage per the needs of business while maintaining target labor costs.

● Oversees all cash management functions; Maintains proper loss prevention standards, including reviewing cash handling procedures, deposits and safe procedures.

● Review daily time punches for accuracy; address time clock abuse (clocking in early or late) via coaching and/or documentation.

Operations:

● Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.

● Manages service floor employees in their daily responsibilities, providing clear, effective direction.

● Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.

● Performs all back office POS functions including employee profile and menu creation.

● Plans, executes and communicates all promotions and company information effectively and efficiently.

● Conducts facility walk-throughs multiple times per day when on duty to ensure the highest standards of safety, sanitation, cleanliness, and organization are met; addresses all health violations immediately.

● Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment.

● Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.

● Ensures that all drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards.

● Approve any maintenance or repairs needed to keep the property in tip top condition within the budget.

● Participate in community events and helps to ensure corporate social responsibility goals of the company are met.

● Maintains knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, benchmarking state-of-the-art practices, and participating in professional societies.

Staff Management:

● Hire, train, supervise, manage, coach, counsel, and evaluate all employees.

● Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions.

● Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards.

● Resolves team member or customer conflicts consistent with complaint handling guidelines.

● Directs office administrator on postings for open positions and interviewing candidates.

● Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates; Facilitates on-going training and development of current staff; Coach and counsel team members for improved performance, documenting developmental plans as necessary. Deliver performance reviews to all employees.

● Builds morale and team spirit by fostering a work environment where team members’ input is encouraged.

● Responsible for training new employees as assigned.

Standards:

● Display knowledge of the brand, culture, and product.

● Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship.

● Maintain professional and respectful behavior when in contact with customers, management, and teammates.

● Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.

● Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents.

● Attend and participate in all scheduled meetings, training sessions, and continuing education activities.

● Take care of all company property.

● Maintain safety, cleanliness, and sanitation standards.

● Comply with local laws and regulations.

Qualifications:

● Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English.

● Excellent organizational skills and attention to detail.

● Possesses a positive, results-oriented, team-player mentality.

● Ability to perform under pressure and maintain professionalism when working under stress.

● Knowledge of workplace safety procedures and local Health & Safety Standards.

● Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required).

● Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.

● Demonstrates positive leadership characteristics and supervisory skills, which inspire team members to meet and exceed standards.

● Excellent verbal and written communication skills.

● Excellent interpersonal and customer service skills.

● Strong analytical and problem-solving skills.

● Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

● Ability to exercise tact, courtesy, and ethics when dealing with vendors, co-workers, and customers.

● Ability to maintain a positive working relationship with all third-party vendors.

● Ability to execute steps of service in adherence with company policy.

ZEN CAREER PTE. LTD.

Job Description

Benefits:

• Salary up to $10, 000

• 5 Days work week, rotating shift

• Medical benefits

• Variable Bonus

• Career progression

Responsibilities:

• Oversee the daily operations of the central kitchen, leading a team of 20 staff to maintain efficient workflow and productivity.

• Develop and propose menu options for client enquiries, corporate functions, and tender submissions.

• Design and introduce innovative dining concepts and menu selections for retail outlets.

• Maintain high food quality standards and ensure orders are prepared and delivered on schedule.

• Coordinate and support the execution of large-scale and high-profile catering events.

• Identify and source new ingredients and suppliers to ensure product quality while managing costs.

• Generate weekly ingredient forecasts to assist with procurement and inventory planning.

• Establish standard food costing guidelines and monitor expenses to remain within budget targets.

• Track labour costs and implement measures to improve operational efficiency.

• Hire, train, and guide chefs, cooks, and kitchen assistants to build a capable culinary team.

Requirements:

• Central kitchen experience or large-scale catering and food production exposure will be advantageous.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

For interested candidates, please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

We regret to inform that only shortlisted candidates would be notified
We wish you all the best in your career search.

Zen Career Pte Ltd | 24C2559
Tong Xi Yao(Xavier)| R25158887

Anradus Pte. Ltd.

Anradus Pte Ltd stands as a distinctive force in Singapore's recruitment landscape, setting the gold standard as the premier Industrial and Organizational Psychology-based firm in both Singapore and Malaysia. Inspired by the renowned Greek mathematician and philosopher Archimedes, we operate on his groundbreaking principle: "Give me a lever long enough and I shall move the world."

Job Description

Restaurant Manager #69871

Industry/ Organization Type
Manufacturing/ Food Production

Position Title
Restaurant Manager

Working Location
Central

Working Hours
6 days (12hours per day)

Salary Package
Up to $5,000 + Bonus

Duration
Permanent

📝 Key Responsibilities

• Oversee daily restaurant operations and maintain a positive outlet image.

• Coordinate front and back-of-house activities to ensure smooth service delivery.

• Train and coach new and existing staff on customer service best practices.

• Manage staff training, scheduling, and performance evaluations.

• Organize and supervise shifts.

• Address customer complaints promptly and suggest appropriate solutions.

• Ensure adherence to safety and sanitation regulations.

• Control operational costs and implement measures to reduce waste.

• Stay updated on market trends and develop innovative processes to improve efficiency.

• Prepare reports.

• Analyze and forecast sales to optimize profitability.

✅ Requirements

• At least 2 years of relevant experience in F&B operations

• Bilingual in English and Mandarin to liaise with Mandarin-speaking counterparts

• Able to commit on weekends or Public Holidays

• Experience in the Chinese cuisine industry or similar culinary environments will be an advantage.

📌 Kindly apply through ANY of the following methods

• Submit your application by clicking the APPLY button;

• Email your resume to J‌o‌b‌@‌a‌n‌r‌a‌d‌u‌s‌.‌c‌o‌m‌.‌s‌g. Please indicate #69871 on the email subject.

🔒 Application Policy

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

PANAME PTE. LTD.

Brasserie Gavroche is a typical French Brasserie located in Tanjong Pagar area.

Job Description

Job Summary

French restaurant located in Mohamed Sultan Road, open since 2011, seeks an Assistant Manager with wine knowledge to ensure smooth daily operations, optimize costs, enhance employee retention, and deliver excellent guest experiences.

Responsibilities

• Oversee daily restaurant operations to ensure efficiency and smooth workflow
• Apply wine knowledge to enhance guest dining experiences and support service quality
• Use restaurant management software to monitor and manage operational activities
• Lead and manage team members through clear communication and effective team coordination
• Foster a customer-focused environment by delivering attentive and high-quality service
• Implement strategies to minimize operating costs while maintaining service standards
• Support employee retention by promoting a positive and motivating workplace culture

Preferred competencies and qualifications

• Experience as a Restaurant Assistant Manager or in a similar hospitality role
• Familiarity with restaurant management software
• Strong customer service mindset
• Effective communication and team management skills

iO Italian Osteria

iO Italian Osteria

Job Description

About the role

We are looking for an experienced Chef de Partie / Sous Chef to join our dynamic team at iO Italian Osteria, a vibrant Italian restaurant located in the Hillview Area. In this full-time role, you will be responsible for assisting a section of the kitchen, ensuring the delivery of high-quality, authentic Italian cuisine to our discerning customers.

What you'll be doing

• Overseeing the day-to-day operations of your assigned kitchen section, ensuring efficient workflow and consistently high standards of food preparation and presentation

• Maintain a skilled and motivated team 

• Ensuring strict adherence to health, safety, and hygiene regulations

• Collaborating with the front-of-house team to deliver exceptional customer service

• Participating in inventory management and cost control initiatives

What we're looking for

• Minimum 3-5 years' experience as a Chef de Partie or Jnr Sous Chef in a reputable Italian or fine-dining restaurant

• Exceptional knowledge of Italian cuisine and a passion for using high-quality, fresh ingredients

• Strong leadership skills and the ability to effectively manage and motivate a team

• Excellent time management, problem-solving, and attention to detail

• Flexible and able to work in a fast-paced, high-pressure environment

What we offer

At iO Italian Osteria we are committed to providing our employees with a rewarding and supportive work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive healthcare and dentalcare reimbursement

• Opportunities for career advancement and professional development

• Subsidized meals and a staff discount on our menu items

• Uniform and shoe wear allowance

• 18 Days Annual Leave, annual Loyalty increment. 

About us

iO Italian Osteria is a renowned Italian restaurant that has been delighting discerning diners in Singapore for over a decade. We are passionate about delivering authentic, high-quality Italian cuisine in a warm and inviting atmosphere. Our commitment to excellence, creativity, and exceptional customer service has earned us a reputation as one of the top Italian dining destinations in the region.

If you are a talented and experienced chef with a deep appreciation for Italian cuisine, we invite you to apply for this exciting opportunity to join our team. Apply now and be a part of our continued success.

BOUILLON GAVROCHE MG PTE. LTD.

Job Description

DISCOVER YOUR FUTURE WITH THE NEWEST FRENCH CONCEPT ON ORCHARD ROAD! BOUILLON GAVROCHE located at 333A Orchard Road, Mandarin Gallery, is currently seeking suitable experienced applicants for the following positions.

Job Summary

You will support restaurant management by managing daily operations and resolving quality issues to ensure smooth service. You will also be responsible for opening and closing the restaurant and maintaining all operational aspects to meet service standards.

Responsibilities

• Collaborate with restaurant management to monitor and resolve daily operational and quality challenges to maintain service excellence
• Perform daily opening and closing procedures to prepare the restaurant for service and secure it after hours
• Manage and maintain all operational areas of the restaurant to ensure smooth and efficient service delivery
• Apply basic knowledge of service sequence to support consistent, high-standard customer service
• Demonstrate initiative and a service-oriented attitude to contribute positively to the team environment

Required competencies and certifications

• Strong written and spoken communication skills to effectively interact with team members and customers
• Good interpersonal skills to build positive working relationships within the team and with guests

Preferred competencies and qualifications

• Willingness to learn and apply fine dining service standards to enhance customer experience
• Ability to work effectively as a team player to support restaurant operations

Benefits

• 5-day work week
• Shared tips
• Staff meal provided
• Incentive programme

Notes

• Opportunities available for career progression

• Working location: Mandarin Gallery

Good Job Creations (Singapore) Pte Ltd

Good Job Creations Singapore (License Number: 07C5771) provides total HR solutions with core values of customer focus, teamwork, professionalism and contribution to the society and our clients. Our vision is to create opportunities for Asian talents in Singapore and across the region. For more information, visit us at www.goodjobcreations.com.sg

Job Description

[Job ID: 1486904]

Responsibilities:

• Oversee daily Front Office operations including reception, cashiering, reservations, phone services, and baggage handling.
• Supervise front office staff to ensure high service standards and professional conduct.
• Handle guest enquiries, feedback, and complaints promptly and professionally.
• Assist with guest check-in and check-out when needed.
• Manage VIP guest arrangements, including room inspections, escorting VIPs, and coordinating with departments.
• Review shift logbooks and ensure proper follow-up on issues.
• Manage room inventory, reservations, and coordinate with Sales to optimize occupancy and revenue.
• Monitor housekeeping discrepancies and resolve them quickly.
• Handle front office financial tasks such as cash float, paid outs, and rate adjustments according to policy.
• Train, guide, and supervise reception staff.
• Support hotel security procedures and emergency responses when required.
• Perform other related duties as assigned.

• Minimum 2–3 years of front office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Willingness to work rotating shifts, weekends, & PH.
• Hospitality-related certifications such as CERT, service excellence, leadership, or operations are an added advantage.

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Job Descriptions:

• Follow the hotel's standard procedures for cleaning and maintaining public areas. 

• Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services. 

• Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly. 

• Supervise pest eradication activities with great attention to detail. 

• Conduct daily inspections of public areas and employee locker rooms. 

• Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas. 

• Regularly spot check employees' performance, correcting any mistakes or deficiencies. 

• Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties. 

• Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed. 

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirements:

• Degree or Diploma in Hospitality Management or other relevant qualification is preferred.

• Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred.

• Ability to manage time, organize, good communication and motivational skills.

• Meet the attendance guidelines of the job and adhere to departmental and company policies.

• Candidates must have a good command of spoken and written English, and any additional language is an advantage

• A team player and takes initiative to assist other team members when required

• Well-groomed and professional disposition.

• Commitment to work rotating shift and any day, including weekends and public holidays.

• Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members.

• Able to identify problems and issues in a pre-emptive manner, and resolve them independently and creatively.

• Meticulous with strong attention to details with good follow-up.

• Able to provide leadership in creating a cohesive, creative, effective team environment.

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:  

• Attend to guest's requests and complaints

• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology

• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily

• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests

• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition

• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs

• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests

• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances

• Inspect VIPs arrival rooms with appropriate amenities set up

• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager

• Uphold FLHSS procedures within the division

• Uphold grooming standards

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Attend scheduled meetings

• Perform any other duties as assigned by Superior

• Ensure that standard, policies and procedures are maintained

• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department

• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible

• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives

• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc

• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention

• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously

• Highlight log entries during daily Operations meeting

• Check through the day arrival report and ensures that the necessary preparations are done by respective departments

• Check VIP rooms and their special requests

• Check all public areas and colleague areas for any irregularities and cleanliness

• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary

• Check daily event order and ensure that the necessary signboards and arrangements are done

• Ensuring IT equipment at the reception and lobby are functioning well

• Log all complaints/irregularities for Management reference

• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately

• Constantly check appearance, grooming of uniform colleagues

• To conduct physical room checks for remaining departures beyond 1600 hours

• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies

• Ensure all lights in the public areas are lit at the appropriate time

• Ensure the sky signs are fully lit at 1900hrs

• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty

• Ensure that all areas are cleaned and checked thoroughly by night cleaners

• To run night audit for HMS and InfoGenesis

• Extend assistance in all areas especially operations

• Attend Rooms Division update weekly

• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary

• Attend to any medical assistance not limited to guest but to colleagues as well

• Take charge during emergency until General Manager and Hotel Manager arrives

• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you: 

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.

• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.

• Preferably familiar with emergency procedures, security protocols and guest service standards.

• Willingness to work shifts, weekends, and public holidays

• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

The Front Office Manager (FOM) is responsible for the overall management and smooth operation of the Front Office Department, including Front Desk, Group, Call Centre, Concierge, Bell Services, Club Operations, Guest Experience Team, and Welcome Ambassador. The FOM ensures that the highest standards of service and hospitality are delivered across all guest touchpoints—from pre-arrival to post-departure—creating a seamless and memorable guest experience.

The FOM oversees team performance, operational efficiency, guest satisfaction, interdepartmental coordination, and financial performance, ensuring the Front Office team consistently represents the hotel’s standards and provides a warm, professional, and welcoming first and last impression to all guests.

Responsibilities

Operations

• Oversee the smooth operation of the Front Office Department

• Implement on-day rate strategies to maximize revenue

• Maintain records of incidents and operational findings; resolve guest issues promptly

• Plan and conduct team training; improve work processes for efficiency

• Ensure SOP compliance and conduct regular audits to maintain service standards.

Guest Experience

• Manage the guest journey within Front Office and coordinate with other departments

• Lead and mentor the team, including Guest Experience Champions, to identify improvements

• Chair Guest Experience meetings and drive service excellence initiatives

• Collaborate with the Loyalty Program Team for effective MyMillennium benefit delivery

• Analyse feedback and implement improvements and innovations to enhance guest experience

Leadership

• Act as a role model, upholding hotel values and behavioural standards

• Drive departmental targets: guest reviews, social media ratings, upselling, membership enrolment

• Guide the team to maintain high professionalism, efficiency, and hospitality

• Drive departmental targets including guest reviews, social media ratings, upselling, and membership enrolment

• Coach the team to identify upselling opportunities at check-in, reservations, and guest interactions

Financials

• Monitor credit policies to reduce bad debts

• Maximise total revenue through rate management and operational strategies

• Manage department budgets and expenses effectively

• Prepare and submit the annual Front Office budget, including revenue, expenses, and capital expenditure plans

• Oversee departmental P&L, analyze performance, identify trends, and implementcorrective actions to achieve financial targets

Administration / CAPEX / Asset Management

• Review daily Front Office activities, including forecasts, targets, operational issues, and incidents related to internal and external guests

• Oversee CAPEX planning and execution for Front Office assets, technology, and equipment, ensuring projects are justified, approved, tracked, and completed within budget

• Maintain proper documentation, reporting, and communication for all Front Office operations, incidents, and departmental updates

• Ensure all administrative processes are efficient, compliant, and aligned with hotel policies and standards

Additional Duties

• Perform any other duties as assigned by the Director of Rooms

Qualifications

• Diploma or degree in Hospitality / Hotel Management or equivalent

• Advanced knowledge and experience with Opera PMS (Property Management System)

• Strong understanding of Front Office operations, guest experience management, and luxury hotel standards

• Proven ability to lead, motivate, and develop a team in a high-pressure, fast-paced environment

• Excellent communication, interpersonal, and problem-solving skills

• Ability to analyse data, manage budgets, and implement operational improvements

Experience

• Minimum 5 years of operational experience in a luxury hotel environment preferred

• Calm, patient, and composed, able to handle tense situations with professionalism and a positive disposition

• Able to work under pressure and adapt quickly to changes in a dynamic hospitality environment

• Advanced knowledge and experience with Opera PMS (Property Management System) required

Key Competencies

• Inspire associates to perform their work with a high level of quality, professionalism, and integrity

• Manage projects strategically while remaining hands-on and detail-oriented, acting as a catalyst to ensure results are achieved

• Coordinate, communicate, and gain buy-in from stakeholders at all levels of the organization

• Create and lead a guest-centric culture across the property, ensuring exceptional service and memorable experiences

• Act as a role model and inspire positive behavioural change