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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Marriott International

Job Description

BHIRAJ BURI GROUP

BHIRAJ BURI GROUP (BBG) is a leading Thai asset development and management company with over 40 years of experience in the commercial real estate sector. With more than 790,000 sqm. of gross floor area across Bangkok’s strategic locations, BBG is dedicated to transforming spaces into places through its Work–Live–Play–EAT business.

Job Description

At BHIRAJ BURI GROUP, we are a group of companies that is committed to helping people fulfill their Work | Live | Play | Eat lifestyles through a variety of products and offerings. Founded in 1960, we have grown from property development and management to people experience management through the Work | Live | Play | Eat concept. Our team is passionate about delivering exceptional experiences to customers, and we are dedicated to creating an environment where our employees can thrive and grow.

Sales Strategy & Business Development:

• Develop and execute comprehensive sales strategies to support hotel incubation and pre-opening objectives.

• Identify and secure new business opportunities across Corporate, Travel Trade, Event, and Partnership segments.

• Build and manage a strong sales pipeline to drive occupancy and revenue growth.

• Align sales strategies with revenue targets, market positioning, and business expansion plans.

Client Relationship & Account Management:

• Manage and grow relationships with key B2B accounts and strategic partners.

• Act as the primary point of contact for premium corporate and commercial clients.

• Conduct client needs analysis and provide tailored hospitality solutions.

• Drive long-term customer loyalty through proactive relationship management and service excellence.

Revenue Growth & Commercial Optimization:

• Support room revenue, group bookings, meetings, events, and long-stay business opportunities.

• Identify upselling and cross-selling opportunities to maximize account value.

• Collaborate with Revenue and Marketing teams to optimize pricing strategies and promotional activities.

• Monitor sales performance, conversion rates, and revenue contribution to ensure business targets are achieved.

Cross-Functional Collaboration & Service Alignment:

• Partner cross-functionally with Operations, Marketing, Revenue, and Front Office teams.

• Ensure seamless coordination between commercial and operational functions during pre-opening stages.

• Support the development of customer journey standards and service excellence initiatives.

• Ensure alignment with service level expectations and brand experience standards.

Market Intelligence & Business Insights:

• Analyze market trends, competitor activities, and customer behavior to identify growth opportunities.

• Provide regular sales forecasts, pipeline updates, and commercial performance reports.

• Utilize data-driven insights to refine sales approaches and improve business outcomes.

• Continuously evaluate business opportunities to strengthen market competitiveness.

Qualifications:

1. Bachelor’s degree in Business Administration, Hospitality, Marketing, or related field.

2. 5–8 years of experience in hotel sales, hospitality, or service-related business.

3. Experience in hotel pre-opening or incubation projects is highly preferred.

4. Strong experience in B2B sales, account management, and commercial negotiations.

5. Strong business acumen with revenue-driven mindset.

6. Excellent communication, presentation, and relationship management skills.

7. Good command of English communication skills.

BHIRAJ BURI GROUP

BHIRAJ BURI GROUP (BBG) is a leading Thai asset development and management company with over 40 years of experience in the commercial real estate sector. With more than 790,000 sqm. of gross floor area across Bangkok’s strategic locations, BBG is dedicated to transforming spaces into places through its Work–Live–Play–EAT business.

Job Description

Key Responsibilities

Hotel Operations Management

• Oversee and manage the day-to-day operations of the hotel to ensure smooth and efficient service delivery.

• Monitor the readiness and cleanliness of guest rooms, public areas, facilities, and service areas.

• Coordinate with all operational departments to ensure seamless guest service and operational flow.

• Plan and monitor manpower allocation to match occupancy levels, business volume, and operational needs.

• Resolve operational issues promptly to minimize impact on guests and business operations.

• Conduct regular property inspections to ensure service quality, safety, and operational standards are maintained.

Guest Experience & Service Quality

• Ensure that all guest services are delivered in accordance with hotel standards and brand expectations.

• Handle guest complaints, service issues, and special requests in a professional and timely manner.

• Monitor guest feedback, online reviews, and satisfaction scores to identify areas for improvement.

• Promote a service culture focused on attentiveness, responsiveness, and professionalism.

• Work with department heads to improve service quality and enhance the overall guest experience.

• Support initiatives to increase guest satisfaction, repeat business, and positive customer reviews.

Team Management & People Development

• Lead, supervise, and support operational teams across hotel functions.

• Set clear expectations, performance standards, and operational goals for department heads and team members.

• Work closely with Human Resources on manpower planning, recruitment, onboarding, training, and employee development.

• Coach and guide team members to improve performance, service mindset, and operational discipline.

• Promote teamwork, accountability, grooming standards, and professional conduct among employees.

• Support performance evaluation and development planning for operational staff.

Cost Control & Operational Efficiency

• Monitor and control operating expenses to ensure alignment with approved budgets.

• Review the use of supplies, equipment, utilities, and other operational resources to ensure efficiency.

• Analyze operational costs and recommend improvement actions to reduce waste and optimize resources.

• Monitor inventory, stock control, and requisition processes across departments.

• Support process improvement, productivity enhancement, and operational efficiency initiatives.

• Ensure cost control measures do not negatively affect service quality or guest experience.

Policy, Standards & Compliance

• Ensure all hotel operations comply with company policies, hotel standards, and applicable laws and regulations.

• Monitor hygiene, safety, security, and emergency procedures across the property.

• Ensure compliance with fire safety, occupational safety, sanitation, and risk management requirements.

• Support internal and external audits related to service quality, safety, and operational compliance.

• Prepare operational reports, issue summaries, and improvement recommendations for management review.

Business Performance Support

• Support hotel business goals related to revenue, occupancy, profitability, and guest satisfaction.

• Work closely with Sales, Marketing, and Revenue teams to support business opportunities and guest requirements.

• Monitor key hotel performance indicators such as Occupancy, ADR, RevPAR, guest feedback, and operating cost.

• Recommend service improvements, operational initiatives, or revenue-supporting activities.

• Support hotel pre-opening, renovation, business improvement, or special projects as assigned.

Qualifications

• Bachelor’s degree or higher in Hotel Management, Hospitality Management, Business Administration, or related fields.

• Minimum 5-7 years of experience in hotel operations or hospitality business.

• Strong understanding of Front Office, Housekeeping, Food & Beverage, Engineering, Security, and overall hotel operations.

• Good leadership, people management, problem-solving, and decision-making skills.

• Ability to manage budgets, operating costs, manpower planning, and operational KPIs.

• Strong service mindset with the ability to manage guest experience professionally.

• Good command of English communication, both written and spoken.

Hilton Hotel

Job Description

Navera Phuket - MGallery Collection

Job Description

Navera Phuket - MGallery Collection

Job Description

Navera Phuket - MGallery Collection

Job Description

Q HUNTER RECRUITMENT CO., LTD.

Job Description

Job Summary

We are seeking an experienced Wellness Manager to join a pre-opening luxury wellness resort and lead the development of exceptional wellness experiences for guests.

This role will be responsible for designing, managing, and enhancing wellness programs that integrate mindful living, hydrotherapy, nature-based activities, and wellness-focused lifestyle offerings, ensuring a seamless and memorable guest journey.

Key Responsibilities

• Design and develop wellness programs, retreats, workshops, and signature guest experiences

• Oversee daily wellness operations to ensure smooth service delivery and high guest satisfaction

• Manage wellness facilities including hydrotherapy and relaxation areas

• Collaborate with Front Office, Culinary, Guest Experience, and Operations teams

• Create personalized wellness journeys tailored to guest preferences

• Handle guest feedback and wellness-related concerns professionally

• Recruit, train, coach, and develop wellness team members and facilitators

• Establish service standards, SOPs, and operational procedures

• Ensure compliance with health, hygiene, and safety standards

• Monitor budgets, inventory, revenue performance, and program effectiveness

Requirements

• Minimum 5 years of experience in Wellness, Hospitality, Resort, Guest Experience, Spa, or related fields

• At least 2–3 years in a supervisory or management role

• Experience in luxury resorts, wellness retreats, boutique hotels, or pre-opening projects is highly preferred

• Knowledge of wellness programs, mindfulness activities, hydrotherapy, or recreation is a strong advantage

• Strong leadership, communication, and stakeholder management skills

• Commercial mindset with budgeting and operational performance management

• Good command of both Thai and English

5 Rivers Hospitality Group Limited

Job Description

1. Job Description: Achieve service excellence and maximize guest satisfaction by providing high quality food, which reflects the style of the outlet concept.

2. Job Responsibilities: Oversee kitchen operations, Menu Development, Create Innovative Dishes, Control the quality of the food, Budgeting and Cost control

3. Job Requirements: Degree or Diploma Holder, Minimum 2 years of experience in Indian Cuisine as Head Chef, Sound knowledge of Indian ingredients and spices. Experience in Mexican cuisine would be beneficiary.

4. Salary: HK$24,000 - HK$28,000

5. Why US: Stable job with benefits, Great opportunity to work in a friendly-oriented environment, Great opportunity for career growth

Synergy SS Resources PLT

Job Description

Key Responsibilities

• To report directly to the General Manager for assignments and instructions, coordinate functions and activities of the operation departments with other department heads.

• To maintain standards of guest service and physical plant.

• To forecast and monitor sales, to achieve budgeted revenues and expenses and maximizes profitability related to the operating departments.

• To handle and advise management on all guest comments and complaints, to contribute tothe profitability and guest satisfaction perception of other hotel departments.

• To attend daily morning briefing, direct daily operating meetings covering all necessary subjects pertaining to the proper function of the departments, including future events, operational problems, possible changes in procedures, new management policies etc.

• To attend Monthly Profit and Loss Meeting.

• To participate in preparation of annual hotel budget.

• To increase level of guest satisfaction by delivering of an improved product through employee development, job engineering and quality image; and analyze operations from various aspects, e.g. operating costs, sales, efficiency, merchandising principles, work simplification, sanitation.

• To develop long and short-term financial and operational plans, which are related to the overall objectives of the hotel, and to develop new ideas in conjunction with department heads to increase sales, reduce costs or increase the productivity of the operation.

• To implement and maintain local and national sales/marketing programs. Follow up the programs or promotions to ensure if it is comply with the prescribed methods and standards.

• To ensure staff consistently providing prompt and cordial attention to guests at all times, and to encourage personal recognition of all guests; and make necessary corrections and recommendations for optimum performance while maintaining payroll control.

• To provide functional assistance and direction to section heads of operations and coordinate all planning, pricing, presentation, up selling and employee scheduling, to ensure optimum occupancy with a maximum average rate and revenue per cover.

• To conduct daily inspections in all operation departments both in front and back of house and supervise the activities of staffs to the extent necessary to ensure guest satisfaction, and a smooth working relationship internally.

• To liaise with the Cost controller and Executive Chef on menu planning suggestions and costs and maintain an up-to-date standard recipe file showing a complete cost breakdown and preparation for all items on the menus, and specialty items for future use.

• To coordinate with purchasing agent to ensure that all purchases conform to operation department specifications and quality.

• To monitor and ensure a safe working environment; train staff of personal hygiene and to work safely.

• To set a good role model for all staff with consistent and impartial behavior in all personnel matters, including discipline through respect.

• To be responsible for the compilation and timely submission of all required statistical and performance reports, including timely and accurate forecast reports.

• To manage in compliance with established company policies and procedures

• To manage in compliance with local, state and federal laws and regulations.

• To manage resources so as to achieve acceptable levels on labour standards performance.

• To attend RHI operation meeting monthly.

Apply now

If you are an accomplished hotel operations professional with a passion for delivering exceptional hospitality and driving operational excellence, we would like to hear from you. Please submit your CV, a cover letter outlining your relevant experience, and any professional certifications to the recruitment team at Synergy SS Resources PLT. We look forward to considering your application.

One Mega Worldwide Limited

Job Description

The successful candidates will be in charge of the restaurant's overall operations and management of the restaurant, including customer services, floor operations, kitchen production, recruitment and training, health and safety procedures, promotion, inventory control, procurement, etc.

Requirements

• At least 10 years of solid experience with at least 5 years of managerial experience.

• Well familiar with traditional Filipino fast food cuisine, with excellent knowledge of Filipino food culture and recipes;

• Comprehensive knowledge and experience in fast food chain operations (including handling customer services, health and safety, inventory control, procurement, operations management, human resources management, etc);

• Good knowledge of the best practices, quality standards, and management style of reputable chain restaurants, preferably Jollibee’s;

• Good network and close relationships with the suppliers in the Philippines;

• Fluent English and preferably Tagalog;

• Bachelor Degree holder

Candidates might be assigned to work in one of our following groups of companies.

Deli Super Foods Limited

Greater Bee Foods Limited

Shan You

Shan You is a Social Service Agency founded in 1995 to provide mental health and social care services to the community. Shan You Counselling Centre provides professional counselling to youths, adults, couples, and families. Our clients present with a wide range of mental health, relationship, and other issues. Our counselling services are accessible and affordable to all in the community, regardless of race, religion, and nationality. We seek to empower persons with mental health and other challenges to recover and live well.

Job Description

The Executive Director will provide visionary leadership and strategic direction for the charity, ensuring alignment with its mission and values. This role is responsible for driving the organisation’s growth, enhancing programme effectiveness, strengthening governance, fostering stakeholder engagement, and ensuring financial sustainability. The ideal candidate is a dynamic and purpose-driven leader with a strong passion for social impact, exceptional organisational skills, and the ability to inspire andlead high-performing teams. The Executive Director will have direct oversight of the Heads of Department (HODs) for the following functions:

• Counselling–Clinical Services and Counselling–Funded Programmes
• Community Partnership
• Corporate Services
• Wellness Community
• Professional Training

Key Responsibilities Areas

Drive Corporate Development

• Strengthen the Centre’s corporate development by aligning organizational growth with strategic priorities.
• Build a strong and credible corporate image through effective public relations strategies, high-quality publicity materials, and the delivery of innovative, high-impact services and programmes.
• Formulate and implement long-term strategies, including resource planning and organizational development, to support the Centre’s expansion, such as the establishment of new branches across Singapore or forming strategic alliances with other agencies.
• Develop and implement innovative strategies to ensure the Centre’s financial sustainability and long-term viability.

Manage Funds and Donations

• Actively lead and support the planning and execution of all fundraising initiatives and campaigns.
• Strengthen the Centre’s visibility and reputation to attract support from corporations, foundations, and institutions for targeted charitable projects.
• Ensure responsible and transparent allocation of donated and subsidized funds to maximize impact, reach, and benefits for the widest possible group of service recipients.

Drive programme effectiveness and efficacy

• Facilitate and participate in the Centre’s Management Committee meetings.
• Initiate and plan the development and implementation of programmes and administrative procedures congruent with the goals of the Centre.
• Undertake periodic review of programmes implemented to ensure their effectiveness and efficacy.
• Prepare regular progress and performance reports of the Centre for discussion at the Management Committee and sub-committees.
• Based on the above reports, to make recommendations regarding programme development and implementation for enhancing the Centre’s effectiveness and efficacy.

Manage community outreach and stakeholder network

• · Responsible for submission of reports, and respond to all correspondence and requests for information from government bodies and regulatory agencies.
• Represent the Centre in engagements with government agencies and the media, providing appropriate feedback, insights, and perspectives as required.
• Strengthen and expand networks with the social service sector, government bodies, and grassroots organizations to build partnerships and secure support for the Centre’s initiatives.
• Actively engage with external agencies in the social service and community sectors to foster collaboration and shared impact

Manage personnel and accounts

• Train, supervise and organize the career development of the staff of the Centre.
• Assist staff to draw up work objectives that are congruent with our vision, mission and goals and to gauge the efficacy of staff members’ efforts through a system of appraisal.
• Attend conferences, seminars, networking meeting and workshops and to share information and expertise gained with other staff members.
• Prepare a yearly budget of the Centre to be submitted to the Management Committee.
• Recommend and implement personnel and financial policies decided by the Management Committee
• Monitor, control and to ensure that the operating expenses of the Centre are within approved budget limits
• Conduct regular monthly meetings with all staff to facilitate open communication, operational updates and team alignment

Requirements

• At least 5 years of experience with the Social Services Sector with at least 15 years of senior management experience in a medium sized social service organization or equivalent
• Bachelor’s degree, preferably in Business Administration or any other related field

Other Requirements

• Good understanding of the social service profession/sector
• Must possess strategic agility to create a compelling vision for the organization, devise short-term and long-term goals and ensure all organizational activities and decisions are in line with the vision
• Must demonstrate experience in management, administration and human resources, sound understanding of governance principles, financial skills including budget creation
• Excellent communication, interpersonal, organizational & project management skills.
• Act as brand ambassadors of the Shan You brand with clients
• Displays integrity and model behaviour, develops people and builds teams, deals effectively with issues that arises

Please note that only shortlisted candidates will be contacted.

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Rooms Operations Manager (Night)

The Rooms Operations Manager (Night) oversees the night shift operations of the front office to ensure the smooth delivery of exceptional services to all hotel guests.

Reporting to the Front Office Manager, the incumbent will be responsible to:-

• Direct and supervise all hotel operations during the night shift, ensuring seamless service delivery and adherence to established brand standards

• Handle guest check-in and check-out at the reception and serve as the primary point of contact for guests during the night, providing a welcoming, helpful, and professional presence

• Coordinate effectively with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth operations and guest satisfaction

• Efficiently follow up on guest complaints and take immediate corrective action as needed

• Oversee and manage guest arrivals and departures, including VIPs, walk-ins, and groups, ensuring all special requests and allocations are handled accurately

• Ensure accurate completion of daily room audit reports and preparation of daily summary reports in a timely manner

• Oversee all reception and cashiering procedures, including vouchers, billing instructions, deposits, and rebates, to minimize errors and bad debts

• Run night audit procedures

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Be fully familiar with hotel emergency procedures and lead emergency evacuations, providing calm and reassuring assistance to guests and employees until senior management arrives

• Coordinate with Security on any medical assistance, criminal acts, or suspicious guest activities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Ensure all hotel policies, procedures, and standards are consistently maintained

Requirements

• At least 2 years’ of working experience in a similar capacity within the hospitality industry

• Diploma in Hotel Management or equivalent

• Strong problem-solving and analytical skills

• Customer service-oriented with the ability to handle challenging situations professionally

• Flexibility to work overnight shifts, including weekends and public holidays

• Familiarity with hotel property management systems (PMS) is highly advantageous

• Preferably familiar with emergency procedures, security protocols, and guest service standards

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

· Oversees Daily Operations and Achieving Targets

· Works closely with the manager to forecast sales, covers and payroll costs.

· Supervises the daily operation and ensures sufficient manning coverage for operations.

· Assigns the supervisors with responsibilities and tasks that they are best suited for.

· Ensures that all duties, tasks, and services are carried out according to the required standards as prescribed by the hotel.

· Consistently adheres to timeline of deliverables.

· Maintains consistency in quality of food, beverage, and service above all else.

· In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed.

· Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations.

· This includes in depth and supervision knowledge of bar and wine operations.

· Detailed knowledge and experience in establishing, training, and executing sales techniques and marketing plans.

· Always ensures cleanliness and appearance of the restaurant and related areas and takes immediate action if needed or required. Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). Is present in the operation during all meal periods.

Provides a Leading and Consistent Guest Experience

· Is pro-actively engaged in guest service.

· Promotes sales through direct guests’ contact.

· Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database.

· Handles guest complaints and comments competently and swiftly.

· Leads the service team to personalise guest experience and in accordance with Hotel Standards.

· Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.

· Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

· Is a mentor and role model.

· Proactive, innovative with in depth Food & Beverage and market knowledge

· Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods.

· Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style.

· Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills.

· Drives the team to achieve common goals and builds strong team work.

· Uses the performance review process to identify and develops talent for growth.

· Manages performance issues by using various coaching styles.

· Displays cultural affinity and shows empathy to all team members.

· Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months.

· Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed.

· Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building.

· Observes colleague’s individual performance, grooming and punctuality.

· Performs colleague appraisals and executes disciplinary actions if required.

· Provides a level of Safety and Security for guests and colleagues.

· Assists in recruitment, inducts, and trains the team who are competent and confident.

· Ensures grooming and hygiene practices of colleagues are in line with the hotel and National Environmental Agency standards.

· In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance.

· Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.

· Checks daily opening and closing duties.

Marketing Plan and Revenue Management

· Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant.

· Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc.

· Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour.

· Submits monthly sales analysis with improvement action plan.

· Uses revenue management tools to generate reports.

· Ensures all reports generated are accurate before submission.

Training, Learning and Development of the Team

· Conducts regular on the job trainings for colleagues to develop their skills and knowledge.

· Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.

· Guides the departmental orientation for new hires.

· Ensures that colleagues are aware of hotel rules and regulations.

· Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Other Responsibilities

· Performs any other duties that may be assigned by the manager. Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.

· Develops own knowledge and skills to grow as a leader.

· Ensures NEA rules and regulations are met and achieve.

· Any other duties/tasks as requested by management.

AM I ADDICTED PTE. LTD.

Job Description

Responsibilities

• Assists the Head Chef in carrying out all aspects of the kitchen’s day-to-day operations that precludes the management of food hygiene and safety, enforcing performance and quality standards, and monitoring to ensure attainment of these goals
• Helps control and direct the food preparation process efficiently and professionally
• Ensures that the kitchen runs on schedule and that food and related services are of a high grade
• Supports the Head Chef in planning and coordinating tasks while keeping labor expenses in mind
• Helps create meals using new or current culinary inventions or as the business prescribes
• Approves and polishes dishes before they are delivered and served to customers
• Produces quality menu that could change seasonally as the business requires
• Places equipment, tools or ingredient orders in response to possible detected shortfalls
• When directed by the Head Chef, hires, manages, trains and educates kitchen workers to be par with the highest possible culinary standards
• Follows and strictly implements all food and sanitary rules as well as safety guidelines
• Assists in the preparation of duty rotas for kitchen staff to provide appropriate coverage at all times while accounting for the seasonality of the business and keeping overtime to the minimum
• If and when directed by the Head Chef, keeps recipe files in excellent condition and up-to-date

Qualifications & Requirements

• Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields
• Three (3) years of experience as a sous chef
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Updated in control of substances hazardous to health (COSHH) regulations or hazard analysis critical control point (HACCP) methods
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Quick in picking up concepts and possesses good logical and analytical problem-solving skills
• Able to grasp business requirements and processes
• Good understanding of computer software such as POS, restaurant management system, and Microsoft Office
• Service oriented, meticulous, attention to detail

AM I ADDICTED PTE. LTD.

Job Description

Responsibilities

• Provides guidance for all aspects of the kitchen’s day-to-day operations that precludes the management of food hygiene and safety, enforcing performance and quality standards, and monitoring to ensure attainment of these goals
• Controls and directs the food preparation process efficiently and professionally
• Creates meals using new or current culinary inventions or as the business prescribes
• Approves and polishes dishes before they are delivered and served to customers
• Produces quality menu that could change seasonally as the business requires
• Manage, train and educate kitchen workers to be par with the highest possible culinary standards
• Manages kitchen stocks and ensures minimal wastage
• Forecasts and assesses personnel requirements ensuring no shortage or excess of kitchen staff while keeping labor costs in control
• Procures, stores, and handles all food products and materials within the agreed-upon budget and maximizes gross profit to include the effective staff management and payroll expenses
• Ensures that base food preparations and mise en place are well organized for service, allowing smooth kitchen operations
• Maintains payroll, punctuality and attendance records
• Follows and strictly implements all food and sanitary rules as well as safety guidelines
• Keeps updated in the latest trends in culinary trends and kitchen processes and technologies
• Ascertains that the personnel follow the regulations on hygiene, stock rotation, dates, storages, refrigerator temperature control, pest control, reporting of malfunctioning equipment, reporting of notifiable illnesses, and reporting of absenteeism, whether due to illness or otherwise
• If and when necessary, keeps recipe files in excellent condition and up-to-date

Qualifications & Requirements

• Associate or Bachelor’s Degree in Culinary Arts or Science, Business, or relevant fields
• At least 5 years of experience as a chef
• Completed the WSQ Basic Food Hygiene Course – Food Safety Course Levels 1 and 2
• Proven ability of kitchen management
• Strong interpersonal and leadership skills
• Tenacious in picking up concepts and possesses strong logical and analytical problem-solving skills
• Good understanding of computer software such as POS, restaurant management system, and Microsoft Office

Private Advertiser

Job Description

We are seeking a dynamic and experienced General Manager / Secretary to oversee all aspects of the Club’s operations, ensuring compliance with established policies while fostering strong and collaborative relationships with the Management Committee, members, guest, employees, community partners, government agencies, and industry stakeholders.

The successful candidate will assume overall responsibility for strategic execution, organisational performance, regulatory compliance, and stakeholder engagement. The General Manager / Secretary will translate the Management Committee’s policies and strategic priorities into actionable operational plans, strengthen internal capabilities, optimize resources, and continuously enhance membership value and service excellence.

This appointment carries full financial stewardship and legal responsibility of the Club’s functions and operations. The successful candidate will cultivate constructive partnerships across key stakeholders to uphold the Club’s reputation and ensure its long-term sustainability and growth.

Key Responsibilities:

• Ensure compliance with policies established by the Management Committee (MC) and oversee their effective execution across the Club. Develop, implement, and monitor policies, procedures, and internal controls.

• Provide strategic leadership by setting financial and operational guidelines, including preparation of capital budgets in accordance with the budget calendar. Review monthly financial statements and implement timely corrective actions where necessary.

• Develop and execute the Club’s long-term strategic plan and annual business plan, with strong emphasis on revenue growth, operational efficiency, and sustainability.

• Drive marketing and membership initiatives to enhance membership value and promote Club facilities, programs, and services.

• Oversee all operational departments to ensure efficiency, service excellence, and compliance with sanitation, food safety, licensing, and regulatory standards.

• Advise the President, Management Committee, and sub-committees on matters relating to construction, renovation, maintenance, procurement, capital expenditure, and service contracts.

• Analyze financial performance, manage cash flow, safeguard assets, and review income and expenditure against targets, making recommendations for improvement.

• Maintain professional engagement with the Club Managers Association and relevant industry bodies; participate in conferences and forums to stay updated on industry developments.

• Fulfil all statutory duties as Secretary under the Societies Act, including filing annual returns with the Registry of Societies and preparing annual reports and financial statements.

Job Requirements:

• Degree or Master’s in Business Management, or related discipline,

• Proven leadership experience in Club, Hospitality, Food & Beverage, Sports, Lifestyle, or Leisure industries.

• Strong understanding of financial management, accounting principles, and budget oversight.

• Ability to align IT initiatives with business objectives and drive operational improvements.

• Proactive, hands-on leader with strategic vision and commitment to operational excellence.

• Meticulous with financial data and strong analytical capabilities.

• Excellent interpersonal, communication and stakeholder management skills.

• Service-oriented, results-driven and a collaborative team player.

Candidates who have served in senior leadership or deputy leadership roles within club or hospitality, F&B, sports, lifestyle and leisure work environments are welcome to apply.

Strumms Holding Pte Ltd

We celebrate you.

Job Description

Ipanema World Music Bar is looking for a dynamic Assistant Bar Manager to support daily operations and keep the energy high behind the bar.

You’ll work closely with the Bar Manager to lead the team, maintain top-quality drinks, and deliver a standout guest experience that matches our music-driven vibe.

Responsibilities:

• Support daily bar operations and ensure smooth service flow

• Assist the Manager in managing the outlet’s budget, including revenue, labour costs, and profitability

• Lead and motivate the team to deliver fast, friendly, and high-quality service

• Ensure drink quality, consistency, and adherence to standards

• Conduct inventory checks, control stock levels, and assist with ordering

• Coordinate with the operations team on promotions and drive effective upselling

• Handle guest feedback promptly and provide efficient, courteous service

• Assist with scheduling, training, and step up to lead in the Manager’s absence

What we’re looking for:

• Strong leadership with a hands-on attitude

• Excellent communication and interpersonal skills

• Able to stay composed in a fast-paced environment

• Detail-oriented with a focus on quality and consistency

• Good knowledge of cocktails, spirits, and industry trends

Requirements:

• Minimum “O” Level with good command of English

• Bartending experience required

• Supervisory or assistant management experience preferred

Perks:

• Competitive salary and performance bonuses  to recognize and reward your hard work and dedication.

• Employee discounts on food & drinks

Job Type: Full Time
Salary: SGD 2800 – 3200

Ready to take the next step in your bar career? Send us your resume and join our fun-loving team!

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Sushi-Tei Pte Ltd

Sushi Tei – Where pristine culinary skills and incisive expertise with an innate appreciation of nature come together to inspire and enhance the experience of true Japanese dining.

Job Description

• Oversee daily kitchen operation and ensure smooth running.
• Assist in interviewing kitchen rank and file.
• Provide guidance, coaching and training to all rank and file.
• Plan and update of weekly work schedule.
• Ensure that all ingredients, sauces and pre-prepared sauces are sufficient and fresh.
• Adhere to SOP on preparation of food and provide guidance and training to rank & file staff
• Ensure hygiene, cleanliness and safety of the counters/cooked food stations at all times.
• Perform stock count for monthly closing inventory.
• Maintain and adhere to 5S standards.
• To attend to emergency request (risk assessment).
• Perform other duties as assigned by superior.

* Only Singaporeans

* Preferably have experience as Kitchen Manager in Japanese Restaurant

Sushi-Tei Pte Ltd

Sushi Tei – Where pristine culinary skills and incisive expertise with an innate appreciation of nature come together to inspire and enhance the experience of true Japanese dining.

Job Description

• Responsible for efficiency and profitability functions of all phases of the restaurant.
• Work closely with the Management and Group Kitchen Manager and Kitchen Manager
• in reviewing of menus and highlighting popular dishes, as well as eliminating less popular dishes.
• Carry out Food and Beverage-related projects assigned.
• Review competitors’ sales promotions and discuss with Group Kitchen Manager
• and Kitchen Manager on new popular items served in other restaurants.
• Feedback to management on operation requirements, setbacks, sales and
• general progress of operations.
• Perform confirmation and annual appraisal for all rank and file.
• Ensure that all levels of staff are informed of new special promotions or new items
• in menu.
• Ensure smooth operations and services at the restaurant and enforce discipline.
• Handle all feedback pertaining to the restaurant and highlight to management.
• Responsible for safekeeping and banking in of daily sales.
• Maintain and adhere to 5S standards.

ALAHDIN PRIVATE LIMITED

Job Description

JOB DESCRIPTION

Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.

1 OAK Thailand Co.,Ltd

Job Description

Location: Bangkok /Sukhumvit 11

Department: Food & Beverage

Job Highlights

• Manage premium in-hotel restaurant & fast-growing delivery operations.

• Lead FOH team & optimize third-party delivery platforms (Grab, Lineman, Foodpanda).

• Attractive salary, service charge, and career growth opportunities.

Key Responsibilities

1. In-Hotel Restaurant Management

• Guest Experience: Maintain high-touch hospitality standards on the dining floor, handling guest feedback and building local clientele rapport.

• Team Leadership: Recruit, train, and schedule front-of-house (FOH) staff, fostering a culture of exceptional service and cross-training teams for peak hours.

• Financial Accountability: Meet and exceed monthly revenue targets for the physical restaurant space through upselling strategies and cost controls.

2. Delivery & Off-Premise Operations

• Platform Management: Oversee menus, pricing, promotions, and performance metrics across all digital delivery applications and direct-ordering channels.

• Logistics Optimization: Streamline the packing, dispatch, and rider handover processes to minimize delivery times and eliminate order errors.

• Packaging Quality: Maintain strict standards for delivery packaging, ensuring food presentation, temperature, and hygiene are preserved during transit.

3. Inventory & Cost Control

• Waste Reduction: Monitor inventory levels and analyze delivery data to forecast demand, minimizing food waste across both operations.

• P&L Management: Manage labor costs, packaging expenses, and platform commission fees to maximize profitability margins.

Chaweng Regent Co., Ltd.

Job Description

For our resort "Chaweng Regent Beach Resort" in Koh Samui Thailand, we are looking for a Resort Manager (Thai or Foreigner) with potential to grow into a GM role. Preferably already residing in Thailand. 

- Several years of (hotel) management experience in Thailand is a MUST. 

- Able to speak several languages. Fluency in English, German is a plus.

- Background in F&B and Rooms.

- Able to lead a multi-cultural team.

Please send your resume, with motivation letter and expected salary to email address: gm•@melatiresort.com.

Only short-listed candidates will be contacted.

Central Group (Central Pattana Public Company Limited)

Almost 45 successful years, CENTRALPATTANA has evolved into Thailand's largest and most sophisticated developer of retail property. Currently the Company owns and manages 42 premium shopping centers, 10 office buildings, 10 Hotels and 43 residential buildings.

Job Description

Central Group (Central Pattana Public Company Limited)

Almost 45 successful years, CENTRALPATTANA has evolved into Thailand's largest and most sophisticated developer of retail property. Currently the Company owns and manages 42 premium shopping centers, 10 office buildings, 10 Hotels and 43 residential buildings.

Job Description

Spicy Sombrero Co., Ltd.

Job Description

GENERAL MANAGER

Location: Bangkok, Thailand
Industry: Food & Beverage / Casual Dining
Employment Type: Full-time / Shift-based
Reporting Line: Owner / Operations Manager

Position Overview

The General Manager is responsible for overseeing all daily operations of the restaurant, ensuring high standards of service, efficient operations, staff performance, cost control, and guest satisfaction.

The role requires strong leadership, operational oversight, team management, and the ability to maintain a lively, welcoming, and high-energy guest experience aligned with the Spicy Sombrero brand.

 Key Responsibilities

o   Operations Management

·       Manage daily restaurant operations across FOH and BOH

·       Develop shift schedules and manage attendance

·       Coordinate with ownership on inventory, vendors, and operational planning

·       Ensure compliance with health, safety, and sanitation regulations

·       Maintain overall upkeep and presentation of the restaurant

o   Team Leadership

·       Recruit, train, supervise, and evaluate staff performance

·       Maintain staff discipline, morale, and workplace culture

·       Lead and motivate teams in a fast-paced hospitality environment

o   Guest Experience

·       Maintain high guest service standards and handle escalated complaints

·       Create a lively, welcoming, high-energy guest experience aligned with the Spicy Sombrero brand

o   Financial & Performance Management

·       Oversee cash handling, sales reporting, and POS accuracy

·       Monitor labor and operating costs

·       Analyze daily sales trends and operational performance

·       Ensure accurate reporting and operational efficiency

o   Beverage & Marketing Operations

·       Monitor beverage cost control and alcohol inventory

·       Coordinate with beverage suppliers and promotional activations

·       Support cocktail, happy hour, and beverage-driven sales initiatives including weekly promotions

·       Assist in creating content for all social media platforms

Required Qualifications

·       Minimum 3–5 years of restaurant management experience

·       Strong leadership and organizational skills

·       Experience managing budgets and labor costs

·       Understanding of POS systems, Grab, Lineman, inventory systems, and HR management programs

·       Fluent in English; Conversational Thai preferred

Preferred Skills

·       Experience in casual or fast-casual dining

·       Familiarity with delivery platforms and restaurant technology systems preferred

·       Strong interpersonal communication

·       Problem-solving and decision-making abilities

·       Ability to work under pressure in a high-volume environment

Work Conditions

·       Shift-based including weekends and holidays

·       Standing and walking for extended periods

Performance Expectations

·       Consistent service quality

·       Staff retention and training effectiveness

·       Accurate reporting and cost control

·       High guest satisfaction ratings

·       Efficient operational execution and restaurant upkeep

·       Strong beverage sales performance and promotion execution

Dynamic Human Capital Pte Ltd

Connecting talents . Driving dreams

Job Description

On behalf of our client, we are seeking an experienced and motivated Assistant Manager, Housekeeping to oversee housekeeping and hospitality support services within a healthcare setting. This role is responsible for managing service partners, ensuring contractual compliance, driving operational excellence, and maintaining high standards of cleanliness, safety, and customer satisfaction.

This is an excellent opportunity for individuals with experience in hospitality, facilities management, contract management, or healthcare support services who are passionate about service quality and continuous improvement.

Key Responsibilities

• Manage and monitor outsourced service providers to ensure compliance with contractual obligations, service standards, and audit requirements.

• Review and validate vendor performance reports, KPIs, and supporting documentation.

• Conduct regular audits, inspections, and service quality assessments.

• Partner with vendors to address operational challenges and implement service improvements.

• Ensure all contract administration processes and records are properly maintained.

• Oversee daily housekeeping and hospitality-related operations to ensure smooth service delivery.

• Respond to operational issues and coordinate timely resolution with relevant stakeholders.

• Ensure compliance with workplace safety regulations and business continuity requirements.

• Manage inventory, equipment, and operational assets where applicable.

• Support procurement activities, purchase requests, and budget monitoring.

• Build strong relationships with internal stakeholders and service partners.

• Support annual budgeting and expenditure tracking exercises.

• Verify billing and ensure adherence to contractual terms.

• Lead or participate in operational improvement initiatives and projects.

• Provide guidance and support to supervisors and service partners to drive service excellence.

Requirements

• Degree in Hospitality Management, Facilities Management, Healthcare Administration, Contract Management, Horticulture, or a related discipline.

• Relevant experience in hospitality operations, facilities management, healthcare support services, contract management, or vendor management.

• Strong leadership and stakeholder management skills.

• Excellent communication, interpersonal, and report-writing abilities.

• Analytical, meticulous, and able to manage multiple priorities effectively.

• Proven ability to drive operational improvements and manage projects.

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

We regret only short-listed candidate will be notified.

Registration No: R22110663 / Phua Qiu Ru / EA Licence No: 12C6253

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The position is responsible for assisting the Director of Housekeeping in the overall management and strategy enactment of the Housekeeping Department.  The focus of this position is to handle the day to day flawless operation of rooms cleaning, public areas as well as laundry.

Primary Responsibilities 

Manages The Day To Day Housekeeping Operation Of Rooms, Public Areas And Laundry.

• Oversees the daily operation of rooms cleaning as well as turndown operation from room assignment to assignment handover.

• Directly supervises the Housekeeping team and is responsible for their daily assignment of tasks and projects.

• Oversees the daily operation of public areas with focus on daily task assignments and preventive maintenance plans.

• Oversees the daily operation of laundry ensuring uniforms as well as linen sorting out, delivery and returns are executed in a timely and effective manner.

• Acts as DOHK during his/her extended absences as tasked by him/her or by EAM Rooms.

• Identifies and communicates daily to the DOHK of any operational, product or guest related concerns, presents suggestions and solutions that impact guests, expenses and productivity.

• Helps maintain departmental standards related to impeccable cleanliness and personalised service to residents and guests in all areas impacted by Housekeeping.

• Ensures maximum efficiency and consistency by means of ongoing, thorough inspections and audits of suites and corridors, public spaces and back of the house.

• Performs daily audits through documented checklists of all areas as assigned by DOHK following Forbes, LQA and locally implemented criteria. Performs inspections and walkthroughs along with direct reports of their respective circles of influence.

• Leads with a hands approach on supervision, constructive recommendations, clear communication and prompt follow up; enforces the hotel’s rules and regulations and departmental policies and procedures.

• Assists with interviewing, selecting and training of new colleagues. Monitors and record their progress and productivity. Ensures training hours are executed as directed by People & Culture team and DOHK.

• Handles minor performance challenges and supports DOHK with appropriate documentation and counselling for all Housekeeping colleagues.

• Finalises, approves daily and weekly rosters, staffing levels, vacation and holiday schedules in accordance with forecasted occupancy and business needs, maintains and updates attendance records.

• Completes performance evaluations for direct reports, makes recommendations for promotions, salary increases and transfers.

• Monitors ongoing verbal and written communication between shifts to ensure thorough and complete handover.

• Reviews and analyses entries in Raffles Service log book and supervises key control.

• In charge of daily ongoing and scheduled communications with associated departments through established channels regarding necessary information related to room status, group arrivals, top VIPs, special projects, out of order rooms and repair requirements.

• Works hand on hand with Butler team for a flawless handling of Lost and Found. Manages physical inventory of Lost and Found item following SOP.

• Participates in, daily and periodic departmental communication meetings and training sessions with all levels of colleagues. Assists DOHK with post minutes and keeping training records.

• Makes sure established par stocks for room linen, uniforms, guest loan items and guest supplies are on-hand and controls consumption. In control of daily, weekly, monthly inventories and reports any discrepancies to the DOHK.

• Liaises with outside contractors pertinent to information issued by the department head, appraises the quality and reliability of their contribution and makes recommendation for or against renewal of contracts.

• Assists DOHK to prepare financial analysis, departmental reports and budgets, design worksheets, documents and master lists as directed.

Provides An Experience That Exceeds Residents’ And Guests’ Expectations

• Analyses and responds to guest feedback to ensure that guest satisfaction is exceeded. Committed to continuously improve the quality of products, services and performance of team members.

• Resolves guest complaints in a sensitive, timely and appropriate manner in order to maintain the highest level of guest satisfaction and quality.

• Gathers guests’ feedback through daily interactions with guests and shares this feedback whenever relevant in a timely manner.

• Responsible for enhancing the product and services that is presented to the guest.

• Recommends and proposes changes to the product and its services based on market research and current trends.

• Supports the DOHK in leading the Housekeeping team with a Heartist® approach.

Management And Leadership Of The Housekeeping Team

• Plans for future needs and conducts recruitment in line with company guidelines.

• Conducts training needs analysis for housekeeping colleague and ensures training programs are designed and implemented to meet these needs.

• Conducts probation and annual appraisals in line with hotel guidelines.

• Develops talent for growth management performance issue.

• Supports DOHK to coach, counsel and discipline colleagues to enhance performance.

• Establishes a productive work schedule that is in line with local labour laws.

• Supports the Housekeeping Team to be consistent in service, use a collaborative, enabling leadership style and have regular team meetings.

• Drives constant service and system improvement.

• Executes effective and consistent one on one with direct reports with mentorship and development in mind.

• Ensures that colleagues are aware of all Fire and Evacuation procedures as well as health and safety requirements.

• Ensures effective work processes in the department.

Involvement As A Member Of The Hotel Leadership Team

• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

• Follows sustainable procedures and practices that actively support Accor’s Corporate Social Responsibility program.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports are trained in, and follows WSH guidelines.

• Well-groomed and dressed following the property and company guidelines.

• Develops own knowledge and skills to grow as a business partner and leader.

• Ensures colleagues are aware of their duty of care as determined by legislation and that they maintain complete familiarity.

• Analyses and responds to guest talent satisfaction information; gives a positive commitment to continuous improvement of product and performance.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge And Experience

• Diploma or Degree preferably in hospitality or related field.

• Minimum 7 years in industry experience with minimum 5 years in middle management positions.

• Experience in luxury hotel/resort.

Competencies

• Oral and written fluency in English. Ability to converse in other languages is an advantage.

• Working knowledge of Microsoft Office (Excel, Outlook, PowerPoint, Word) and Opera PMS.

• Exercises sensitivity and discretion when dealing with guests and colleagues issues and constantly improve the guest service experience.

• Confidently able to resolve problems and make decisions.

• Adaptable to multicultural guest needs, works with diverse cultures.

• Leadership skills developed – collaborative, enabling, and entrepreneurial.

• Career focused, wanting to grow and develop, self-driven.

• Sense of urgency and able to set priorities.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

UOL Claymore Investment Pte Ltd

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.

• Attend to guests' request and queries promptly and professionally.  Handle all guests’ feedback with tact and diplomacy.

• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service. 

• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.

• Conduct audit on core functions and practices to ensure that all quality standards are compile.

• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.

• Prepare reports and daily logs, highlighting key operational issues to Management.

• Induct and train all new Associates in their respective areas of work

• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests.  If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Private Advertiser

Job Description

About the role

Run the show at our boutique 43-room hotel. You will lead a small team across front desk and housekeeping, ensuring every guest feels welcomed and well cared for. This is a hands-on role—greeting guests, inspecting rooms, solving problems, and motivating your team. No revenue or marketing duties—just operations and guest service.

Key responsibilities

• Welcome guests and manage check-in, check-out, and room assignments.

• Handle reservation enquiries via phone, email, and online platforms.

• Answer guest questions and provide local recommendations.

• Manage early arrivals, late departures, room changes, and special requests.

• Handle guest complaints promptly and professionally.

• Supervise and support front desk staff; maintain a professional and friendly atmosphere.

• Plan daily room cleaning schedules and inspect rooms to ensure cleanliness standards.

• Manage inventory of linens, toiletries, and cleaning supplies—reorder when needed.

• Recruit, train, and manage front desk and housekeeping staff.

• Create work schedules and manage attendance and leave requests.

About you

• At least 2–3 years of supervisory or managerial experience in a hotel. Boutique hotel experience is a plus.

• Diploma or Degree in Hotel Management or equivalent.

• Strong leadership, communication, and interpersonal skills.

• Excellent organisational, time-management, and multitasking abilities.

• Positive, solution-oriented mindset with clear and concise communication skills.

• Proficient in hotel Property Management Systems (PMS) and general IT.

• Good command of spoken and written English. Additional languages are an advantage.

Accor Asia Corporate Offices

Job Description

Wyndham Vacation Resorts (Thailand) Limited

Job Description

PRIMARY OBJECTIVES:

At Wyndham Destinations our vision is to put the world on vacation, in your position as the Revenue Manager you will be responsible for providing and maintaining a high standard of service in maintaining dynamic pricing modules, rates and inventory effectively in portfolios located across multiple regions and countries

Our Values are the HEART of Wyndham Destinations, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family

Engagement – delivering our promise

Accountability – owning our impact

Respect – considering others in every interaction

Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

·       Help maintain and amend accordingly the dynamic pricing modules for your property portfolio to ensure effective yield management

·       Ability to assist properties that aren’t within your normal portfolio

·       Ensuring all rates are loaded and inventory maintenance is correct

·       Assist with the management and distribution of rates through various channels and systems e.g. TravelClick, OTA Extranets, SynXis, Property Management Systems

·       Ensure properties have current knowledge for all relevant processes, policies and promotions, as necessary, to perform their duties

·       Daily knowledge of all sales and marketing activity to ensure effective yield management is in place to achieve/exceed budgets, forecasts and prior year results

·       Ensure consistency of resort content on OTA extranets and resort websites

·       Work collaboratively with partners to achieve a greater distribution through OTA’s

and other online channels and 3rd party websites

·       Work collaboratively with sales and marketing to drive business through multiple channels including but not limited to direct websites, corporate, government, airline

·       Help monitor/enhance hotel yield management on 3rd party websites e.g. Booking.com, Expedia, Agoda etc.

·       Monitor and analyze the competition daily through shop reports to identify selling strategies and market trends and amend pricing accordingly

·       Analyze local events and activities and project the effect of opportunities they create

·       Accurate preparation, analysis and distribution of daily, weekly and monthly revenue reports

·       Communicate strategies and procedures to other departments as required

·       Conduct weekly revenue management meetings for your property portfolio

·       Assist in preparing short and long term forecasts

·       Must be knowledgeable of all rates, room types and product

·       Ensure confidentiality of property rates, contracts and client information during and post employment

·       Attend relevant training as required in relation to the role

·       Carry out other tasks as may reasonably be requested by the Director of Revenue & Distribution APAC

·       Confidence and leadership in role to put forward new initiatives and strategies that will improve on each hotels performance

·       Report any unsafe practices, incidents or accidents on the appropriate forms to the OH&S Consultant immediately

·       Display innovation through inspiring, creating and improving processes and products.

·       Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.

·       Display leadership values by ensuring effective communication and respecting your peers and managers. Support others within the team and empower each other wherever possible.

·       Ability to effectively carry out the above duties and make sound decisions in the best interest of the property with minimal assistance

·       Ability to determine areas within the business that can be improved upon in order to achieve effective yield

KEY POSITION CRITERIA:

·       Ability to work with other divisions & managers within the company

·       Ability to effectively communicate both verbally & in writing

·       Exceptional attention to detail

·       An understanding of the Hospitality and Property Industries (preferred Hotel experience)

·       Advanced skills in Microsoft Word, Excel and PowerPoint.

·       Excellent time management, organization & presentation skills

·       Ability to work autonomously

·       A Team player, willing to be flexible in tasks and hours worked as the role and deadlines require.

·       Ability to occasionally adjust hours to accommodate meetings held in various locations including but not limited to Australia, New Zealand, Singapore, Japan and USA

·       Ability to work full time based out of our Bali or Jakarta office

·       Ability to oversee and support a Revenue Team located within the same office

·       Ability to travel for business related trips where appliable

Watkinson (Thailand) Co., Ltd.

Job Description

Work hours: 9 am - 10.30 pm (shift) (2 hours break / 1 day off in a week)

Work Location: The Empire Tower, Sathorn

Available: 1-2 position

Responsibilities:

- Control and maintain the quality of food, ensuring taste, presentation, and cleanliness before serving

- Assist Executive Chef to manage kitchen team

- Assist to control inventory and raw materials, verify incoming goods for quality, and coordinate with procurement or suppliers

- Assist to collaborate with restaurant management, service team, and owners

- Assist to collaborate with special events such as banquets and festivals

Qualifications: 

- 3 Years work experience in Japanese Yakiniku / French / Italian

- Expertise in each part of beef

- Able to communicate in English or Thai

- High Responsibility

- Be a ble to work under pressure

Employee's Benefits:

- Base Salary (as negotiate)

- OT

- Service Charge

- Tips

- Social Security

- Lunch

- Uniform

- Traveling allowance for company's business trip

- 6 days annual leave per year

- 6 days personal leave per year

- 30 days sick leave per year

- 17 public holiday (refer to the company's calendar; OT or compensational leave will be selected by employees)

Apply Now 

Email: hr•@watkinson.co.th 

Tel: 09•-•••-•514 

Black Sheep Restaurants Limited

Job Description

ROLE:

The Restaurant Manager must demonstrate a passion for food, wine and guest service as well as a strong work ethic, leadership skills and a solution-orientated mentality. Leading from the front, the Restaurant Manager is responsible to oversee all daily operations, drive revenue, champion Black Sheep Restaurants SOPs and ensure the smooth running of every service. The Restaurant Manager understands that we are here to give our guests the experience they desire and is committed to creating a nurturing and supportive work environment for our team members.

RESPONSIBILITIES:

• Manage operations with passion, integrity and knowledge while promoting the culture and defining principles of Black Sheep Restaurants.

• Lead from the front for every service, telling our story and delivering memorable guest experience and world-class service.

• Provide direction and leadership to team members to stay motivated, focused and achieve restaurant goals.

• Lead instructive and motivational daily team briefings.

• Devise monthly training calendar, host daily/ weekly training and ensure team members attend scheduled group-wide training.

• Champion team retention and development initiatives to help grow the next generation of hospitality leaders.

• Identify recruitment needs, host trials and follow Black Sheep Restaurants hiring protocols.

• Champion onboarding, developing individual induction plans and provide full support and guidance for new team members.

• Host regular team catch-ups, one-on-ones and lead annual team appraisals to assess and manage both individual and team performance on an ongoing basis.

• Implement Black Sheep Restaurants guidelines by developing training plans, checklists and instructing the team.

• Review operations, proactively problem solve and seek out opportunities for continuous improvement.

• Manage the restaurant to exceed standards of food quality, safety, hygiene, cleanliness and maintenance.

• Lead bi-monthly and weekly inventory counts and take ownership of cost control, ensuring spending falls in line with budgets. 

• Learn, champion, implement and train others in best practices for Guest Experience, GO, Wine, Beverage, Inventory, Revel and Cash Handling.

• Drive revenue at every opportunity whilst managing and keeping costs in line.

• Embrace new events and initiatives, overseeing and managing related operations to make a success.

• Oversee daily opening and closing duties including End of Day practices and reporting from both Revel and SevenRooms.

• Meet regularly and report to General Manager, Operations Managers, Directors, Founders.

• Present at weekly operations meetings, including producing finances, proposing Champions, reporting maintenance needs etc.

• Take a keen interest in food, wine, the hospitality industry and happenings across the Black Sheep Restaurants community.

• Nurture a positive working environment, building strong relationships with teammates.

EXPERIENCE:

• Strong career progression with previous experience in a restaurant management role.

• In-depth knowledge of service, hospitality, food and beverage.

• Experience with team training and development and leading large teams.

• Excellent business acumen, understanding of cost control, ability to drive sales through service and entrepreneurial mindset. 

ARE YOU A BLACK SHEEP?

• You put community first and are committed to serving and supporting the individuals in that community.

• You have big hopes, big dreams and big aspirations.

• You are uncompromising in your pursuit of excellence.

• You choose optimism and to play with joy.

• You understand that risks are opportunities, and you are not afraid to take them.

• You operate with integrity, choosing to do the right thing, not the easy thing, every step of the way.

Benefits:

• Dental insurance

• Employee discount

• Maternity leave

• Meal provided

• Medical Insurance

• Opportunities for promotion

• Professional development

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation

• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction

• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies

• Be attentive to hotel security and safety requirements at all time

• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines

• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)

• Able to work independently and attend shift duties including overnight

• Well-versed in spoken and written English and Chinese

• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

67 Pall Mall Singapore Ltd.

67 Pall Mall is a private members’ club like no other – founded by wine lovers, for wine lovers.

Job Description

Job Summary 

The Assistant Reservation / Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing guest services and addressing any concerns or issues. This role involves assisting with the front of house operations, enhancing guest satisfaction, and maintaining a positive reputation for the club.

Key Areas of Responsibility 

• Assist in the management of the Club's reservation systems and online booking platforms, ensuring accurate and timely processing of reservations.

• Monitor daily reservation levels and support efforts to optimise bookings and maximise participation in Club events and activities.

• Coordinate reservation information with relevant departments to ensure smooth operations and service delivery.

• Maintain accurate reservation records and ensure all booking procedures and standards are consistently followed.

• Manage, accept and confirm reservations while supporting table allocation and booking optimisation.

• Handle member and guest enquiries, special requests and reservation-related concerns in a professional and timely manner.

• Assist in resolving guest complaints and service recovery relating to reservations and bookings.

• Support the training, coaching and supervision of the Reservations team to ensure service standards and departmental objectives are achieved.

• Ensure reservation systems are maintained accurately, including guest profiles, booking details and table inventory.

• Prepare reservation reports and assist in analysing booking trends and demand patterns to support operational planning.

• Support the Manager in implementing departmental initiatives, policies and service improvements.

• Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

• Responding to guests needs and anticipating their unstated ones.

• Make our members feel welcome.

• Implementing plans to improve member’s satisfaction.

• Assisting with member and guest’s queries/disputes.

• Provide excellent customer service skill.

• Actively listen to and resolve complaints.

• Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved.

• Guest relations managers are responsible for maintaining open lines of communication between staff and member and guests.

• Monitor guest feedback and reviews to identify areas for improvement.

• Develop and implement strategies to improve overall member and guest satisfaction.

• Respond to any questions, needs and desires of guests, and follow up with member and guests to ensure their requests have been met to their satisfaction.

• Expect and react promptly to member and guests' requirements and inquires.

• Any other job duties as assigned by the management.

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

Holiday Inn Singapore Little India

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

JOB OVERVIEW

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, take ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Superior and Finance Manager in the preparation and management of the Department’s budget.

PEOPLE:

• Reports directly to and communicates with the Front Office Manager/Director of Rooms on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Provides input for Front Office meetings.

• Works with Superior and Human Resources on manpower planning and management needs

GUEST EXPERIENCE:

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and priority club guests receive special attention.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

RESPONSIBLE BUSINESS:

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

This position is responsible for providing supportive functional assistance to all departments; interacting with guests and members of the community and coordinating with all departments in the hotel. This is done under the general guidance of the Front Office Manager/Director of Rooms, and within the limits of Inter-Continental Hotels Group’s policies, procedures and local hotel policies and procedures. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham

Job Description

-  To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.

- To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

-  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.

-To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.

-To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.

-To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.

- To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.

- To conduct spot checks on the outlets in the absence of Outlet Manager.

-To monitor room inventory closely to maximize revenue and occupancy from group allotments.

-To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

-Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

Craig Road Property Holdings Pte. Ltd.

Mondrian is a way of travel. A luxury lifestyle hotel, a global destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world. Mondrian Singapore Duxton is a luxury lifestyle hotel built in the heart of the city’s prominent Duxton Hill neighborhood featuring 300 guestrooms, a lower three-story building in a contemporary and luxury loft suite. Historic architecture takes on the famous Singapore 'shophouse' building typology on a modern spin, with a terracotta roof, and colonial-style window shutters, at the rear, connected by a garden, will be the main tower containing a mix of guest rooms, a speakeasy bar, and rooftop pool. The location is flawless with a bevy of signature restaurants, stylish bars, and local street food vendors all within walking distance. Ennismore and Accor’s joint venture to create the world’s fastest-growing lifestyle and entertainment hospitality company, with a global collective of entrepreneurial and founder-built brands with creativity & purpose at their heart. For more information visit www.mondrianhotels.com

Job Description

What do we expect from you?

Under the guidance of the Director of Housekeeping or any other authorized by the management, to be responsible for assigning and supervising the activities of the room attendants, house porters and linen porters to ensure clean, orderly, attractive and well-maintained guest rooms, corridors, fire exits, stairways, service areas on assigned floors/areas and uniform conveyor system.

Responsible for ensuring that all staff and guest issues are dealt with in an effective and timely manner. To act in the hotel’s interest and as your direct manager’s representative in their absence.

How your day looks like:

• Supervise the allocation of work assignments to Room Attendants and Porters to ensure maximum coverage.

• Assign special duties to Room Attendants and House Porters on assigned floors.

• Check the computer system throughout the day for an update of room status.

• Check and return an allocated number of guest rooms to the standard required by the hotel.

• Report to the Housekeeping office any rooms which do not require service, are “Do Not Disturb” or are double locked by the afternoon and to log these on the hand over.

• Report and log any maintenance defects found in the rooms and assigned areas. Liaise with Maintenance and Reception regarding all out of order rooms.

• Ensure soft furnishings and décor of rooms are maintained to standard.

• Oversee implementation of deep cleaning and replacement.

• Check on a daily basis the arrivals, departures and VIP lists.

• Check VIP rooms to ensure they are cleaned and maintained to the required standard. Ensure VIP gifts are replenished.

• Control and supervise the issue and recording of keys and bleeps to all departmental staff on a daily basis.

• Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supplies cupboards. Liaise with the linen room and valet as required.

• Ensure all public area and back of house areas are clean.

• Assist in stock taking of Housekeeping items when necessary.

• Assist in monitoring and controlling housekeeping procedures, including lost property, key control, security and emergency procedures, Health and Safety for employees and guests to ensure optimum guest satisfaction, sales maximization and profitability.

• Participate in conducting weekly inspections of all areas to ensure physical facilities are kept in optimal condition by full implementation of preventative maintenance programs and judicious planning and management of FF&E.

• Create and implement green policies and procedures to reduce waste and energy consumption.

• Report immediately any valuable lost property to security and to log packages and all other lost property.

• Handle guest requests, queries and complaints with immediate action and thorough follow up and refer when necessary.

• Assist fellow employees to perform similar or related jobs as and when necessary.

• Carry out any projects and assignments as directed by the Director of Housekeeping

• Preparation and completion of timesheets, roster, holiday schedules, in line with business needs, as and when required

• Preparation and completion of Purchase Orders as and when required

• Undertake and complete any special projects, tasks or other reasonable request by your department head and/or Hotel Management.

How do I deliver this?

Tell it like it is- Authentic, honest, you mean it, sincere, true.

Have fun and make friends - fun, energetic, whimsical, upbeat, “wink", casual.

I've got your back- Accountable, responsible, makes up for own promises, knows how to take ownership, follows - thru, dependable.

Play to win - Original, cutting edge, new, "outside the box”; open to new possibilities, different.

Right here, right now - Attentive, detail-oriented, always focused, always in the moment, precise, owns the guest.

Hotel Royal Ltd

Hotel Royal Limited was incorporated in 1968 and was subsequently listed in Singapore in the same year to conduct business as a hotelier. Hotel Royal not only houses 357 exquisitely-designed and spacious rooms, but is also situated close to the shopping paradise of Orchard Road. Being located right at the heart of Singapore allows our valued guests to travel with ease to almost every part of Singapore.

Job Description

Job Summary

The Hotel Manager leads the hotel’s strategic direction and operations to drive business growth, operational excellence, guest satisfaction, and compliance with regulatory and company standards.

Responsibilities

• Lead the development and execution of the hotel’s business and operational strategies aligned with company goals to achieve sustainable growth
• Set clear performance objectives and ensure departmental plans effectively support overall business priorities
• Drive continuous improvement and innovation initiatives to enhance service excellence and operational efficiency
• Lead business planning, budgeting, and performance reviews to inform key management decisions
• Oversee financial performance by managing revenue, profitability, cost control, and productivity to maximize market competitiveness
• Collaborate with teams to optimize occupancy rates, average room rates, and revenue opportunities
• Analyze business results and implement targeted strategies to improve financial and operational outcomes
• Identify and pursue opportunities for business growth, operational efficiency, and asset enhancement
• Provide leadership and direction to all hotel departments, including Rooms, Housekeeping, Food & Beverage, Property, Finance, Human Resources, Sales & Marketing, and Security
• Ensure efficient hotel operations that consistently deliver high service and quality standards
• Foster effective collaboration among departments to meet business and guest experience goals
• Maintain property, facilities, and assets to high standards of upkeep and safety
• Champion a guest-focused culture by promoting service excellence and adherence to brand standards
• Monitor guest satisfaction and reputation metrics, leading initiatives to improve service quality and resolve key guest issues
• Lead service recovery efforts to ensure timely and appropriate resolution of guest concerns
• Coach and develop department heads and key team members to build leadership capability and performance
• Cultivate a positive, accountable, and performance-driven work culture that supports talent development, succession planning, employee engagement, and retention
• Ensure effective manpower planning and leadership across all departments
• Ensure compliance with laws, licensing, health and safety standards, employment regulations, and company policies
• Lead risk management, emergency preparedness, workplace safety, security, and business continuity efforts
• Maintain proper governance, internal controls, reporting, and audit readiness across the hotel
• Represent the hotel professionally with guests, corporate clients, partners, vendors, authorities, and community stakeholders
• Maintain effective communication with the Country General Manager and corporate office regarding hotel performance, risks, and strategic matters
• Support sales, marketing, partnership, and brand-building initiatives as needed

Required competencies and certifications

• Diploma or Degree in Hospitality Management, Business Administration, or a related discipline
• Minimum 8 to 10 years of hotel experience, including senior leadership or department head roles
• Strong commercial, operational, financial, and people leadership capabilities
• Proven ability to lead multi-disciplinary teams and drive business performance
• Good understanding of hotel operations, guest experience, compliance, and asset management
• Excellent communication, decision-making, stakeholder management, and problem-solving skills
• High level of professionalism, integrity, accountability, and business judgment

KNA MANPOWER CONSULTANTS PTE. LTD.

Job Description

The Restaurant General Manager is responsible for leading all aspects of restaurant operations including people, performance, guest experience, and profitability while ensuring high standards of food quality, service, and cleanliness.

The ideal candidate is a strategic thinker, inspiring leader, hands-on operator, and tireless champion of guest satisfaction and team development.

LEADERSHIP & STAFF DEVELOPMENT

o Recruit, hire, and train staff members for all positions in restaurant

o Lead and motivate, restaurant staff.

o Ensure compliance with all company policies, procedures, and safety standards.

o Foster a positive work culture, spread joy, and maintain high morale among staff.

o Promptly resolve conflicts and handle employee relations issues as they arise.

o Provide regular coaching, feedback, and recognition to grow team members and ensure operational excellence.

o Conduct performance evaluations, manage promotions, corrective actions, and succession planning.

o Foster a team-oriented environment with open communication, accountability, and high morale.

o Lead by example to model and always promote company core values and brand standards.

DAILY OPERATIONS MANAGEMENT

o Oversee daily operations, ensuring efficient and smooth functioning.

o Monitor daily and weekly inventory, order supplies, and maintain food cost controls.

o Maintain high standards of food quality and presentation.

o Ensure that health, safety, and sanitation regulations are consistently followed.

o Complete weekly schedules.

o Handle customer complaints and feedback promptly and professionally.

o Complete customer satisfaction walks during peak and non-peak hours, resolving guest and team issues quickly.

o Ensure the restaurant is always guest-ready — clean, well-stocked, and properly staffed.

FINANCIAL MANAGEMENT

o Manage the restaurant's P&L, budget, and key performance metrics including staff, operational costs, and performance trends.

o Monitor financial performance and work toward meeting or exceeding revenue targets.

o Oversee cash handling and deposits, processing transactions, and maintaining accurate financial records.

o Develop and execute action plans to improve sales, profitability, and operational efficiency.

o Monitor inventory, ordering, and waste control practices to maintain cost-effective operations.

GUEST EXPERIENCE

o Ensure high levels of customer satisfaction through excellent service and quality control.

o Address and resolve guest complaints, concerns, or special requests with urgency, empathy and professionalism.

o Cultivate and maintain a welcoming atmosphere to encourage repeat business.

o Implement systems and training to continuously improve hospitality and satisfaction scores.

o Stay updated with industry trends to continuously improve service standards.

MARKETING & COMMUNITY ENGAGEMENT

o Implement marketing strategies to promote the restaurant within the local community.

o Build and maintain relationships with customers, vendors, and the community.

o Participate in local or regional events to increase brand visibility and grow the customer base.

COMPLIANCE & ADMINISTRATION

o Ensure compliance with all local regulations, including health and safety laws.

o Conduct regular audits of restaurant operations to ensure compliance and efficiency.

LE CLOS PTE. LTD.

Job Description

Job Overview:

Le Clos is seeking an experienced, commercially driven, and hands-on General Manager to lead and oversee all aspects of the business. The General Manager will be responsible for driving operational excellence, financial performance, team development, and guest satisfaction across restaurant, wine retail, and event operations while upholding Le Clos' standards of hospitality and wine expertise.

Key Responsibilities:

• Lead and manage the overall operations of Le Clos, ensuring profitability, efficiency, and service excellence.
• Develop and execute business strategies to achieve revenue, growth, and operational objectives.
• Oversee all front-of-house, retail, wine, and event operations.
• Manage and develop department heads and team leaders, fostering a high-performance culture.
• Ensure exceptional guest experiences and maintain the highest standards of hospitality.
• Monitor financial performance, including budgeting, forecasting, cost control, and profitability analysis.
• Drive sales initiatives and identify opportunities for revenue growth across all business segments.
• Oversee recruitment, onboarding, training, and performance management of staff.
• Maintain compliance with all health, safety, employment, and licensing regulations.
• Build and maintain strong relationships with suppliers, partners, clients, and stakeholders.
• Collaborate with ownership on strategic planning, expansion opportunities, and business development initiatives.
• Ensure accurate inventory management, stock control, and operational reporting.

Requirements:

• Minimum 5 years of senior management experience in hospitality, food & beverage, luxury retail, or wine-related businesses.
• Proven track record in managing multi-functional teams and achieving financial targets.
• Strong leadership, communication, and decision-making skills.
• Solid understanding of P&L management, budgeting, and business operations.
• Passion for hospitality, customer service, and wine culture.
• Ability to work under pressure and adapt in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Experience with POS systems, inventory management, and operational reporting.
• Flexibility to work evenings, weekends, and public holidays when required.
• WSET qualification or wine industry experience is an advantage.

GD IDEAS CONSULTANCY PTE. LTD.

Job Description

• Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
• Monitor food quality, hygiene, and customer service standards.
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.
• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.
• Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively.

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join our dynamic team as a Duty Manager, where you'll lead the way in delivering outstanding customer experiences while ensuring operational excellence. This role requires a proactive leader to oversee daily operations, foster guest satisfaction, and manage critical situations.

Responsibilities:

• Champion exceptional guest experiences by proactively addressing and anticipating customers’ needs.

• Maintain a strong presence at the Front-of-House, actively engaging with organizers and visitors to gather feedback and drive continuous service improvement.

• Lead all event-related operational activities to seamless execution while safeguarding service excellence and safety compliance.

• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication and effective manpower deployment for each shift.
  -Direct response efforts during emergencies, ensuring calm, coordinated, and decisive actions are taken.

• Perform regular quality inspections of facilities and services, initiating prompt corrective actions when necessary.

• Maintain detailed shift logs and incident reports for effective cross-departmental follow-up.

• Contribute to planning and process improvements to elevate overall efficiency and service standards.

Requirements:

• Diploma / Degree in any discipline.

• Proven experience in successfully leading teams.

• Strong written and verbal communication skills.

• High level of fitness for extensive walking and climbing stairs during shifts.

• Resilient, proactive, and able to work independently with minimal supervision.

• Ability to prioritize and organize tasks in real-time.

• A collaborative team player with strong interpersonal skills.

• Experienced in effective resource planning and team deployment for success.

• Capacity to make quick, informed decisions while working under pressure.

• Comfortable with technology and paperless processes.

• Availability for midnight shifts, weekends, and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

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PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join a dynamic restaurant team where you will play a pivotal role in managing smooth daily operations and enhancing customer satisfaction. This position offers an opportunity to lead a talented team while implementing best practices for operational excellence.

Responsibilities:

• Oversee day-to-day restaurant operations to deliver exceptional service and customer satisfaction.

• Manage operational costs and identify opportunities for efficiency and waste reduction.

• Lead and develop the team through guidance, training, and performance feedback.

• Conduct team briefings to ensure high standards of operational excellence and a superior customer experience.

• Maintain accurate records of team attendance, schedules, and overtime details.

• Implement and uphold best practices and standard operating procedures (SOPs) to ensure quality and efficiency.

• Monitor product quality and build strong relationships with suppliers and vendors.

• Generate financial and operational performance reports to facilitate business analysis and planning.

• Assist in the preparation of budgets and business initiatives.

• Collaborate with marketing and communications teams to enhance customer engagement and brand visibility.

• Ensure regular compliance with health, safety, and sanitation regulations.

• Undertake additional duties as assigned to contribute to the restaurant's overall success.

Requirements:

• Diploma, degree, or professional certification in Restaurant Management, Hospitality, or a related field.

• Minimum of 8 years of relevant experience in the food and beverage industry, including prior supervisory or managerial roles.

• Strong leadership abilities with effective team management and interpersonal skills.

• Experience in fine-dining or upscale dining establishments is an advantage.

• Knowledge of food and beverage service standards.

• Flexibility to work varied hours, including shifts, weekends, and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Responsibilities:

• Ensure the residence is maintained in a clean, orderly, and hygienic condition at all times, including routine and periodic deep cleaning of all rooms and common areas.

• Execute comprehensive housekeeping duties, including dusting, vacuuming, sanitisation, and care of fixtures, fittings, and surfaces.

• Manage laundry operations, including washing, ironing, folding, and appropriate storage of clothing and household linens, with particular attention to delicate materials.

• Support the preparation of basic meals as required, in alignment with specified dietary preferences and standards.

• Monitor household inventory levels and coordinate the timely procurement and replenishment of cleaning supplies, groceries, and other essential consumables.

• Maintain and preserve high-value materials and finishes (e.g., marble, timber, glass) through the use of appropriate cleaning methods and products.

• Adhere to all safety, hygiene, and handling procedures in the course of performing duties.

Requirements

• Minimum of 3 years’ relevant experience in private households, luxury residential environments, or internationally recognised hospitality establishments.

• Demonstrated knowledge of professional housekeeping practices and standards.

• Basic proficiency in the use of digital tools (e.g., smartphones or tablets) for inventory tracking and communication purposes.

• High level of integrity, discretion, and respect for confidentiality.

• Strong attention to detail, reliability, and ability to work independently with minimal supervision.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

EVER BEST CONSULTANTS PTE. LTD.

Job Description

Responsibilities

• Plan, organize, and oversee daily kitchen operations to ensure smooth and efficient food preparation and service.

• Develop and maintain menu offerings, recipes, and food presentation standards.

• Supervise, train, and guide kitchen staff to ensure consistent food quality and productivity.

• Monitor food quality, portion control, and kitchen hygiene standards at all times.

• Manage inventory levels, food ordering, and storage to minimize wastage and control costs.

• Ensure compliance with all food safety, sanitation, and workplace health regulations.

• Coordinate with management on menu planning, promotions, and operational improvements.

• Handle customer feedback relating to food quality and implement corrective actions where necessary.

Requirements

• Proven experience in managing kitchen operations and food preparation activities.

• Strong knowledge of food safety, hygiene, and sanitation practices.

• Ability to lead, supervise, and train a team in a fast-paced kitchen environment.

• Good organizational and time-management skills.

• Ability to maintain high standards of food quality and consistency.

• Experience in menu planning, inventory control, and cost management.

• Ability to work flexible hours

• Strong problem-solving and communication skills.