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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Front Office Manager

Reporting to the General Manager, the incumbent will oversee the entire front office team and ensure a smooth and efficient day to day operation.

Responsibilities :

·         Manage and coordinate the organizational and administrative functions in all areas of Front Office (ie. Front Desk, Call Centre, Club Lounge, Concierge and Reservations)

·         Champion service excellence by ensuring team members’ compliance to established brand service and product standards, hence achieving best results in guest satisfaction measured in global on-line reviews.

·         Monitor financial performance and work jointly with the Reservations and Sales Team to maximize room occupancy and departmental revenue by driving upsell and loyalty programmes.

·         Constantly review, assess, improve and establish clear SOPs and service standards.

·         Establish close working relationship with other departments to resolve guests/customers’ issues and concerns efficiently.

·         Ensure all team members are properly trained and equipped with the tools and equipment needed to effectively carry out their job functions.

Requirements :

·        A minimum of 3 years’ experience in a similar capacity in the Hotel industry

·        A degree or diploma in Hotel Management or equivalent

·        Excellent interpersonal and communication skills and demonstrate leadership abilities

·        Exhibit excellent organizational and time management skills

·        Be Technology literate with knowledge of hospitality applications and tools such as property management system and property reservation system

·        Able to work in a fast paced environment that promotes changes and drive for achievements

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is a leading Singapore hospitality group, operating 26 hotels across five distinct brands, offering a diverse range of stays from value-driven to premium experiences.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 26 hotels in Singapore

• 5 days’ work week

• Mobile and Duty meal allowance

• Attractive incentives and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures

• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback

• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction

• Monitor room inventory closely and ensure effective utilisation of rooms

• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained

• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations

• Identify and resolve deviations and irregularities in operations

• Plan manpower allocation and ensure smooth operations

• Provide coaching and guidance to improve staff work performance

• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry

• Passionate in delivering exceptional level of guest service

• Strong communication and problem-solving skills

• Works well under pressure in a fast-paced environment

• People-centric, outgoing, independent, and resilient

• Able to work shifts, including on weekends and public holidays

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

This role is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

JOB SUMMARY:  

Night Business Directoris the overall in-charge of the NB aspect of the outlet. He/ She is responsible for the night entertainment’s profitability (Cost of Goods, Labour and Sales), smooth running of the club operations and staff management. He/ She will also be the final approval for hiring together with HR, staff scheduling and stocks ordering. 

He/ She supervises, trains and grooms his staff to take on bigger roles and responsibilities. He/ She also must know and be familiar with all the roles and well-versed in the operating system of the outlet. These include: 

• Cash Management 

• Staff Recruitment 

• P&L (Cost of Goods, Labour and Sales) 

• Inventory management 

• Stock ordering 

• Weekly scheduling 

• Customer complaints 

• Staff management 

• Training & Development (with HR) 

• Sales and marketing (with respective departments) 

• Security Management (applicable for clubs) 

KEY ROLES AND FUNCTIONS

The key responsibilities of the NB Director include: 

• Ensure profitability of the night entertainment

• Achieve the sales target set by management 

• Ensure smooth operations of the club 

• Ensure the security of cash and company properties in the club 

• Always supervise and ensure the availability of inventories in the club 

• Approve the weekly staff scheduling and ensure labour cost is within the guidelines 

• Approve the items and quantity in purchase orders and ensure the cost is within the guidelines 

• Set targets with staff and approves appraisal yearly 

• Liaise with different departments to make sure events are executed smoothly 

• Draft proposals/contracts with details of events (i.e. date, time, DJ, support) 

• Attend weekly meetings with management 

• Maximise revenue, P&L and General Management of the group night business

• Manage vendors, sponsorships 

• Update key performance indicator (KPI) 

Marriott International

Job Description

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Royal Cliff Beach Hotel Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

About the role

We are seeking an experienced and dynamic Night Manager to join the Royal Cliff Beach Hotel Co., Ltd. team. This is a full-time position based in Bangsaen, Chonburi, where you will be responsible for overseeing all hotel operations during night shifts. As Night Manager, you will play a crucial role in ensuring exceptional guest experiences, maintaining hotel standards, and managing staff during overnight hours. This position is integral to our commitment to delivering world-class hospitality and service excellence to our guests.

Key responsibilities

1. Oversee and manage all hotel operations during night shifts, ensuring smooth and efficient service delivery

2. Supervise and coordinate night shift staff, including front desk, housekeeping, and maintenance teams

3. Respond promptly to guest requests, concerns, and complaints, ensuring resolution and guest satisfaction

4. Monitor and maintain hotel security, safety standards, and emergency procedures throughout the night

5. Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness and functionality

6. Manage night audit functions, including billing, financial reconciliation, and daily reports

7. Coordinate with other departments to address maintenance issues and operational challenges

8. Welcome and check in late arrivals, ensuring a warm and professional greeting

9. Handle emergency situations with professionalism and follow established protocols

10. Maintain accurate records and documentation of incidents, guest interactions, and operational activities

11. Communicate effectively with day management regarding overnight activities and any outstanding matters

What we're looking for

1. Minimum 3-5 years of experience in hotel management or hospitality operations, with at least 2 years in a night shift management role

2. Strong leadership and supervisory skills with the ability to manage and motivate diverse teams

3. Excellent communication and interpersonal abilities in English and Thai

4. Exceptional customer service skills with a guest-focused mindset

5. Proficiency in hotel management systems and basic computer skills

6. Knowledge of hotel operations, front office procedures, and housekeeping standards

7. Outstanding problem-solving abilities and decision-making skills under pressure

8. Ability to work flexible hours, including night shifts, weekends, and public holidays

9. Attention to detail and strong organisational capabilities

10. Knowledge of safety, security, and emergency management procedures

11. Certification in Hotel Management or relevant hospitality qualifications is preferred

12. Experience in luxury or upscale hotel environments is advantageous

What we offer

1. Competitive salary and benefits package commensurate with experience and qualifications

2. Opportunities for career development and advancement within the hotel industry

3. Professional training and development programmes to enhance your skills and knowledge

4. Staff discounts on accommodation, dining, and hotel facilities

5. A supportive and collaborative work environment with a diverse team

6. Flexible work arrangements where possible to support work-life balance

7. Health and wellness benefits including medical coverage and employee assistance programmes

8. Recognition and rewards for outstanding performance and dedication

About us

Royal Cliff Beach Hotel Co., Ltd. is a premier hospitality establishment located in the beautiful coastal destination of Bangsaen, Chonburi. We are committed to providing world-class accommodation, dining, and leisure facilities to guests from around the globe. Our mission is to deliver exceptional service and unforgettable experiences that exceed guest expectations. We pride ourselves on our dedicated team, innovative services, and commitment to hospitality excellence. Our values centre on guest satisfaction, employee welfare, and maintaining the highest standards of quality and professionalism in everything we do.

Apply now

If you are a motivated and experienced hospitality professional ready to make a significant impact as our Night Manager, we would like to hear from you. Please submit your curriculum vitae, cover letter, and relevant certifications to join our team at Royal Cliff Beach Hotel Co., Ltd. in Bangsaen, Chonburi. We look forward to welcoming you to our dynamic hospitality family.

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Shikar, Isabel Brasserie, Polo Bar Steakhouse & Cultivate (Maxwell Reserve)

· Whiskey Library & Jazz Club (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

• Take every opportunity to amaze the guests.

• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.

• Handle complaints.

• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.

• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.

• Utilize interpersonal and communication skills to lead, influence and encourage others

• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.

• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.

• Coordinate activities with other hotel departments.

• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.

• Ensure the timely completion of performance appraisals.

• Function in place of the Front Office Manager in his/her absence.

• Be knowledgeable of policies regarding emergency procedures and security concerns.

• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.

• Be professional, responsible and mature in conduct and behavior.

• Be understanding of, encouraging to and friendly with all co-workers.

• Be self-motivated and use time wisely.

• Maintain open line of communication with each department.

• Communicate pertinent information.

• Respond positively to new ideas.

• Openly accept critical/developmental feedback.

• Report to work on time.

• Give adequate notice if going to miss work.

• Be available to work a flexible schedule to include weekends and holidays.

• Maintain effective communication through the use of meetings, log books and bulletins.

• Be available to help other departments in emergency situations.

• Perform other assignments as directed by the General Manger.

• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.

• Requires good communication skills, both verbal and written.

• Most tasks are performed in a team environment with the employee acting as a team leader.

• Must possess basic computational ability.

• Must possess basic computer skills.

• Extensive knowledge of the hotel, its services and facilities.

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Guest Services Manager (Concierge & Bell Operations)

The Assistant Guest Services Manager (Concierge & Bell Operations) plays a key role in delivering exceptional arrival and departure experiences. This position ensures operational excellence at the Concierge, Bell Services and Driveway Operations, upholds luxury brand standards, and leads the Guest Services Team in creating memorable and personalised guest journeys.

Summary of Responsibilities:

• Ensure strategic manpower deployment to support daily operations, peak periods, and high-profile events while maintaining productivity and service excellence.

• Oversee and coordinate group arrivals, departures, and guest movements, ensuring smooth driveway operations and traffic flow during peak periods and hotel events.

• Collaborate closely with Convention Services and Event Organizers to ensure accurate handling of group luggage, deliveries, and flawless coordination.

• Prepare and review rosters to balance operational efficiency, colleague wellbeing, and cost control.

• Personally oversee the arrival, rooming, and departure of VIP and key guests, ensuring all preferences and special arrangements are executed to perfection.

• Personal involvement in the arrival, rooming, and departure of key/VIP guests

• Presence at lobby and driveway at critical guest flow time

• Respond decisively to emergency situations, ensuring guest and colleague safety at all times.

• Strong understanding and experiences of Bell Services, Concierge, and Valet operations.

• Lead, coach, and inspire the Guest Services team through structured training, performance monitoring, and continuous development.

Qualifications:

• Minimum 2 years of supervisory experience within the hospitality

• Hands-on experience using OPERA CLOUD PMS and related hotel systems interfaced with PABX and other operational platforms is essential.

• Strong understanding and experiences of Bell Services, Concierge, and Valet operations.

• Tertiary education in Hospitality Management or a related discipline, with relevant hotel operations experience.

• Proficient in written and spoken English; knowledge of a second language is an advantage.

• Demonstrated leadership qualities with the ability to motivate and guide a team.

• Proactive mindset with a passion for continuously enhancing the guest experience.

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Assistant Manager, Front Office

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties

• Ensure all guest relation services, behavioural and technical are maintained in accordance with the hotel standards and in line with hotel's strategic plan

• Maintain visible image of management at all times. Provide management presence by coaching employees in handling feedback

• Provide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards

• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions

• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests

• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager

• Supervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all times

• Provide assistance of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

• Ensure strict compliance of the Credit Card Privacy – PCI

• Ensure strict compliance to the Cash Float SOP

Qualifications:

• Minimum 2 years of Luxury Hotel Experience

• Knowledge of Opera System and other related sub-system interfaced to the PABX and/or the hotel’s computer system

• Basic Supervisory Skills, verbal and written skills planning, decision making, training and development

• Able to work in a team, i.e. caring about other team members and open towards other nationalities

• Detail-oriented, organized and very flexible with working extended hours

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

If you feel you are ready for your next professional challenge, apply on: https://careers.accor.com/

Goodwood Park Hotel Private Limited

Goodwood Park Hotel is a Skills Framework Supporting Company

Job Description

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the General Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Ensures effective management of Front Office’s operations while maintaining the hotel’s standards and objectives of the Front Office Department.

• Maintains the profitability of upselling and compliments from guests via social media.

• Overall responsibility includes reservation control, preparation of forecast, daily group movement, room blocking, daily inspection of VIP room assignment, cleanliness and maintenance of the room and setup of complimentary items. 

• Co-ordinates with all relevant departments, especially Sales & Housekeeping in preparation of all check-ins and check-outs.

• Conducts spot checks of guest rooms at random intervals to ensure high standards of housekeeping are maintained. 

• Oversees front desk reception, guest services, concierge services as well as telephone departments.

• Promotes and nurtures good relationships with key accounts of the Hotel and other sources of potential business.

• Ensures proper planning of staff rostering.

Secondary Responsibilities

• Provides training and coaching to front office staff in accordance with the hotel’s SOPs.

• Ensures reports and forecasts on anticipated room occupancy, bookings, arrivals, departures, house count, revenue and other statistics as required by Management are prepared in a timely and accurate manner.

• Conducts daily briefings and ensures all pertinent information is well received by team members.

• Responsible for staff discipline and ensures grooming is up to the hotel’s service standards.

• Responsible for orderliness of the lobby and parking areas of the hotel.

• Performs any other duties as may be assigned from time to time by Management

Requirements:

• Diploma in Business Management / Hospitality Management or equivalent.

• Minimum 3 to 5 years of relevant experience in similar capacity.  

• Able to exemplify leadership qualities and mentor all staff on job functions and excellence in customer service.

• Familiar with Hotel’s Property Management System and Global Distribution Systems on reservations connectivity.

• Upholds the Hotel’s core values at all times.

• Able to work independently and a good team player.

• Able to start within short notice.

For more information, please visit www.goodwoodparkhotel.com for more information.

Please be informed that only shortlisted candidates will be notified.

W SINGAPORE SENTOSA COVE

W was born from the mix of eclectic cultures and vibrant energy of New York City. Today, W takes that 24/7 vigour worldwide, bringing the best of music, fashion, design and fuel to stunning destinations around the globe.

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Celebrates successes and publicly recognizes the contributions of team members.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.

• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Serves as a leader in displaying outstanding hospitality skills.

• Sets a positive example for guest relations.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

• Observes service behaviors of employees and provides feedback to individuals.

• Strives to improve service performance.

• Provides immediate assistance to guests as requested.

• Ensures employees understand customer service expectations and parameters.

• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.

• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Participates in employee progressive discipline procedures.

• Uses all available on the job training tools for employees.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Supervises on-going training initiatives and conducts training when appropriate.

• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Maintains high visibility in public areas during peak times.

• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.

• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

LUXURY ISLANDS PTE. LTD.

Job Description

Job Purpose

The Duty Manager is responsible for overseeing the smooth daily operation of the hotel during assigned shifts, ensuring high standards of guest service, operational efficiency, safety, and coordination between departments. The role acts as the senior manager on duty and serves as the main point of contact for guest issues, operational concerns, and emergency situations.

• Supervise and coordinate hotel operations during assigned shifts to ensure smooth service delivery.

• Act as the main point of contact for guests, handling inquiries, feedback, complaints, and special requests promptly and professionally

• Monitor occupancy, arrivals, departures, VIP arrivals, group movements, and room status.

• Assist in resolving service issues, guest complaints, and operational disruptions in a timely manner.

• Ensure proper handling of emergencies, accidents, security concerns, and incidents in line with hotel procedures.

• Support front office operations, including guest relations, cashiering oversight, room allocation, and arrival/departure coordination when needed.

• Monitor staff performance, appearance, discipline, and service standards during duty shifts.

• Communicate shift updates, guest issues, and operational concerns to department heads and management.

• Prepare incident reports, shift reports, and follow-up action logs as required.

• Assist with staff coaching, service recovery, and operational training on the floor.

• Ensure compliance with hotel policies, health and safety requirements, and brand standards.

• Take initiative to maintain guest satisfaction and promote a culture of service excellence.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

Reporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with other hotel departments as required.

• Monitors appropriate standards of conduct, hygiene, and grooming of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Log security incidents and accidents in accordance with hotel requirements

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.

• Minimum 1 year experience in a similar capacity in hotel environment.

• Good communication skills for effective interaction with guest and colleagues.

• Have good leadership skills

• Has good writing skills, problem solving and organizational abilities.

• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

About the Role

We are seeking an experienced and service-oriented Duty Manager to oversee the daily Front Office operations and ensure exceptional guest experiences. You will play a key role in supervising the Front Office team, handling guest relations, maintaining operational excellence, and supporting hotel revenue and service objectives.

If you have strong leadership skills, enjoy working in a fast-paced hospitality environment, and are passionate about delivering outstanding guest service, we invite you to join our team.


Key Responsibilities
- Oversee the daily operations of the Front Office to ensure smooth and efficient service delivery.
- Supervise and lead Front Office teams, including Reception, Reservations, Cashier, Telephone, and Baggage Services.
- Deliver exceptional guest service by handling check-ins, check-outs, enquiries, complaints, and VIP guest arrangements.
- Monitor room inventory, housekeeping coordination, and operational procedures to maximise guest satisfaction and revenue.
- Manage Front Office cash handling, room/rate authorisations, and ensure compliance with hotel policies.
- Handle security matters, operational incidents, and emergency procedures when required.
- Train, coach, and develop Front Office staff to maintain high service standards.
- Collaborate with internal departments to support seamless hotel operations and perform other duties as assigned by Management.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Low Qing Yi
Registration Number: R25129774
EA License No: 06C2859
MCI Career Services Pte Ltd

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities

Operational Related

• Conduct daily briefing to ensure important information and updates are shared among team members
• Manage guest requests and ensures tasks are properly carried out
• Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
• Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
• Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information
• Handle meet and greet of VIPs
• Audit Butlers' Suite Orientation and Turndown services to ensure established standards are met
• Work closely with other relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining to prepare for future VIP arrivals
• Manage the operations of the Butler Command Centre
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
  
  Departmental Related
• Communicate to Team Members departmental updates, issues and guest-related matters
• Establish assess, conducts and maintains appropriate performance appraisals (in relevant areas) as according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
• Responsible for motivating, disciplining and counseling of Team Members appropriately and in ensuring their job skills are constantly being improved and developed
• Supervise, train, schedule, mentor and evaluate Team Members
• Recommend appointments, promotions and development of all Team Members
• Respond to guest comments, requests and complaints in a timely and professional manner; take personal responsibility to resolve issues where necessary.
• Be conversant with all areas of the Butler Services Department including FIT, Group and Casino reservations; can be assigned to certain specialist areas to manage at any one time
• Be conversant with all facets of the operation including fire safety and emergency related procedures
• Disseminate and clarify understanding of all new promotional packages, rate plans and product information associated with these programs.
• Maintain close liaison with all other Departments so as to have a good understanding of other Departments' operational flow, thus ensuring seamless guest services throughout the hotel.
• Works and maintains close liaison with all the respective Section Heads within Front Office Department, ensuring smooth operational flow within the department as in accordance to company standards.
• Attend scheduled departmental meetings as required.
• Contribute ideas to improving the operations of the department. Update the Managers on any operational issues for the betterment of the department.
• Attend training sessions as and when scheduled
• Be familiar with the local community and famous events in town.
• Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Report and document special incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Participates in Team Members' performance evaluation and makes fair recommendations on confirmation or promotion.
• Perform any other duties and responsibilities as and when assigned by the Manager.
  
  
  Job Requirements
  
  Education & Certification
• Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred
  
  Experience
• Minimum 1 year experience in the same capacity
  
  Other Prerequisites
• Able to communicate effectively with both English
• Excellent guest relations and communication skills
• Advanced understanding of housekeeping, food and beverage including in-suite dining, wine and spirits
• Proficient in the use of Property Management System
• Candidates must have a good command of spoken and written English
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset
• Be willing to work any day and any shift
• Well groomed and professional disposition
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Dao by Dorsett AMTD Singapore

Located in the heart of Singapore’s vibrant Central Business District, Dao by Dorsett AMTD Singapore is a 268 high quality serviced apartment units designed to cater to the needs of discerning international business and leisure travelers. Fully equipped with all the essentials, seamless technology and with sustainability in mind, the well-appointed studio, one- and two-bedroom suites go beyond creature comforts, offering an exclusive residence with all the luxuries of a hotel, making it perfect for daily, short and long stays.Dao by Dorsett AMTD Singapore offers a comprehensive range of services such as high speed internet connectivity, regular housekeeping and concierge services, 24-hour guest relations, as well as facilities that includes an in-house restaurant, Collective, in-room dining options, Boardroom, an outdoor infinity pool, a round-the-clock fitness center, and Gather Executive Club.

Job Description

Reporting to the Front Office Manager, you shall be responsible for the day-to-day management and overall performance of the Front Office department (including supervising a team of Guest Services Agent) while ensuring the highest level of guest satisfaction.

DUTIES & RESPONSIBILITIES

• Supervise the Senior Guest Services Agent and Guest Services Agent in their daily duties and responsibilities

• Conducts daily audits of Guest Services Agents’ appearance, grooming and hygiene and takes daily briefing

• Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts

• Evaluates per shift checklist, and ensures all tasks are completed

• Supervises and assists Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk

• Conducts On-Job-Training for all Guest Services Agents

• Conducts periodic high balance check in coordination with Finance department

• Checks next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests

• Reviews traces for all reservations and resolves accordingly

• Maintains accuracy of data on the Property Management System

• Meets upon arrival or bid farewell VIP residents in the absence of senior management

• Escorts guests to the apartment upon arrival when necessary

• Conducts periodic checks of all luggage/parcel storage areas

• Addresses and resolves resident complaints or concerns

• Coordinates with Security Department in conducting investigations as needed

• Coordinates with Drivers to ensure smooth operations and exceptional service to all residents

• Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered

• Any other duties as assigned from time to time

SKILLS, KNOWLEDGE & QUALIFICATIONS

• Minimum GCE "O" Level or equivelant

• Minimum 4 years of relevant experience in Front Office operations, of which at least 1 year in supervisory position

• Proficient knowledge in OPERA Cloud

• Excellent spoken & written English communication skills

• Good interpersonal and problem-solving skills

• Ability to multi-task, working well under pressure and tight deadlines

• Willing to work rotating shift, weekend and public holidays

We regret that only shortlisted candidate shall be notified.

TYRWHITT HOSPITALITY PTE. LTD.

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.

Job Description

• Guest Services: Address guest complaints, resolve escalations, and ensure smooth check-in and check-out experiences 
• Staff Supervision: Monitor staff performance, attendance, and productivity; assign duties to department heads and frontline employees 
• Department Coordination: Oversee multiple departments including Front Office, Housekeeping, Food & Beverage, and Engineering to maintain seamless operations.
• Operational Management: Implement policies, monitor compliance with safety, hygiene, and fire regulations, and handle emergencies such as accidents or power outages 
• Reporting: Maintain daily shift reports, record incidents, and escalate critical issues to senior management 
• Decision-Making: Approve minor expenditures or guest requests within delegated authority and make operational decisions during the shift 
• Training and Coaching: Guide and mentor staff to uphold service standards and operational procedures 

Dao by Dorsett AMTD Singapore

Located in the heart of Singapore’s vibrant Central Business District, Dao by Dorsett AMTD Singapore is a 268 high quality serviced apartment units designed to cater to the needs of discerning international business and leisure travelers. Fully equipped with all the essentials, seamless technology and with sustainability in mind, the well-appointed studio, one- and two-bedroom suites go beyond creature comforts, offering an exclusive residence with all the luxuries of a hotel, making it perfect for daily, short and long stays.Dao by Dorsett AMTD Singapore offers a comprehensive range of services such as high speed internet connectivity, regular housekeeping and concierge services, 24-hour guest relations, as well as facilities that includes an in-house restaurant, Collective, in-room dining options, Boardroom, an outdoor infinity pool, a round-the-clock fitness center, and Gather Executive Club.

Job Description

Reporting to the General Manager, the incumbent shall be responsible for ensuring all areas under Front Office are running efficiently and in accordance with the property’s standard operating procedures with the focus on guest/customer satisfaction, highly visible throughout the operation in guest contact areas.

DUTIES & RESPONSIBILITIES

• Responsible for greeting and fond farewell for VIP guests

• Oversee front desk operations

• Resolve guest complaints in a timely and appropriate manner

• Interact with guests and ensuring that shift duties are handled by front desk associates

• Handling of guest security and creating functional emergency procedures

• Ensures all Front Office associates undergo adequate training and that it is carried out in their day-to-day activities

• Responsible for department budget and develops strategies to ensure they are achieved

• Responsible for department’s performance within the budget, co-operating with Sales and Marketing on the Marketing action plan

• Conduct regularly meetings with Director of Sales and Director of Revenue and Reservations to analyze and evaluate current business in the property and competitors to ensure Management is updated on plans to achieve budgeted targets

• Works closely with Engineering Manager and Executive Housekeeper on preventive maintenance, health and safety, general standards or maintenance and hygiene in rooms in accordance with hotel established standards

• Any other ad-hoc duties as assigned from time to time

KNOWLEDGE, SKILLS AND ABILITIES

• Diploma in Hospitality Management/Tourism or any related field

• Minimum 5 years in Front Office operations, of which at least 2 years in supervisory position

• Knowledge of OPERA Cloud

• Excellent written and oral communication skills

• Excellent social and interpersonal skills

• Possess marketing and sales skills

• Presentable and well groomed

• Excellent organizational and time management skills, with the ability to set priorities for self and others.

• Able to work in a fast-paced environment and handle pressure.

In support of maintaining a Singaporean core, we will not be able to sponsor any Work Visa for this position.

We regret that only shortlisted candidate shall be notified.

Regal Hongkong Hotel

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding

Job Description

• High Diploma or above in Hospitality Management or related disciplines

• Minimum 5 years’ experience in Hotel front office operation with at least 3 years in supervisory level of similar capacity

• With strong reception operations, customer service sense, complaint handling skills and able to handle emergency

• Well-versed in spoken and written English and Putonghua

Private Advertiser

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.

• Manage service recovery for escalated guests’ concerns and feedback.

• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.

• Collaborate with various departments on guests’ special requirements and requests.

• Monitor front office operations to ensure adherence to organizational standards and procedures.

• Monitor room inventory levels and reconcile discrepancies.

• Manage staff performance to achieve departmental goals.

• Provide coaching and guidance to improve staff work performance.

• Manage emergency situations.

• Record and report all unusual events to the Management.

• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.

• Min. 2 years of working experience as Duty Manager.

• Able to perform rotating shifts, including weekend and public holidays.

• Team player with a positive work attitude.

• Passionate to serve and go the extra mile for guests.

• Possess excellent communication, interpersonal and leadership skills.

• Able to make sound decisions and solve problems effectively.

• Able to work under pressure.

Goodwood Park Hotel Private Limited

Goodwood Park Hotel is a Skills Framework Supporting Company

Job Description

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Senior Front Office Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Assist the Senior Front Office Manager/ Front Office Manager to oversee the daily operations of the Front Office.

• Lead, supervise, and motivate Front Office staff, including conducting daily briefings, monitoring grooming standards, and providing training and coaching.

• Deliver exceptional guest experiences by handling guest feedback, complaints, requests, and VIP arrangements professionally and promptly.

• Coordinate room allocations, VIP arrivals, group check-ins, amenities, and special requests to ensure guest satisfaction.

• Conduct regular inspections of guest rooms, public areas, and hotel facilities to maintain service, cleanliness, and safety standards.

• Handle emergency situations, guest incidents, security matters, and fire & safety procedures in accordance with hotel policies.

• Support revenue generation through room upselling, promotion of hotel facilities, and enhancing overall guest engagement.

Requirements

• Minimum 3 years of relevant experience in similar capacity.

• Diploma or Degree in Hospitality, Hotel Management, Tourism, or a related field.

• Excellent communication and interpersonal skills with a guest-centric mindset.

• Ability to handle guest complaints and operational challenges effectively under pressure.

• Able to perform shift work, including weekends, public holidays, and night shifts when required.

• Strong knowledge of hotel operations, guest service standards, and safety procedures.

For more information, please visit www.goodwoodparkhotel.com for more information.

Please be informed that only shortlisted candidates will be notified.

Holiday Inn Singapore Orchard City Centre

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Assistant Front Office Manager who is able to support the Front Office Manager to ensure service and operations standards are met and continually improved. Manage staffing in the Front Office department to maximize operations efficiency and guest satisfaction..

Responsibilities include, but are not limited to:

• Ensure that credit policies and procedures are followed

• Liaise with Housekeeping Department to uphold "Room Ready on Arrival” policy

• Coordinate between and provides direction to all Front Office sections

• Maintain inter-departmental relationships to ensure seamless customer service

• Draw up duty roster for the concierge team

• Prepare for and conduct shift briefing

• Ensure that front office team are performing their required duties to hotel's standards and properly groomed

• Guide and drive Front Office team to uphold guest service standards

• Ensure that credit policies and procedures are followed

• Monitor traces and ensure they are completed

• Maintain and improve process in Front Office to ensure maximum guest satisfaction

• Manage front office operations to ensure smooth operations and high guest satisfaction

What We Need From You

3 years experience in the front office, with at least 1 year at the managerial level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable.

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read, write and communicate in English

• Excellent communication, coordination, team management and problem-solving skills

• Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Holiday Inn Singapore Orchard City Centre

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Duty Manager who is hands-on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

Candidates with greater experience may be considered for a senior position.

Responsibilities include, but are not limited to:

• Monitor and manage inventory to ensure occupancy reaches at least 95% every day

• Analyze rate variance report to ensure revenue control policies are in place

• Check on the accuracy of data and reservations on Opera PMS

• Monitor the credit balance of guests to ensure outstanding balances are kept below the stipulated amount

• Prepare for and conduct shift briefing

• Liaise with Housekeeping to monitor the statuses of OOO and OOS rooms to update the reception team on room types availabilities

• Clarify discrepancies on Discrepancy Report with the relevant departments

• Prepare Our Guest Today report using Manager's report from Opera PMS. Present during Morning Meeting

• Prepare and run End of Day night audit using Opera PMS system. Coordinate with relevant departments before and after closing to ensure smooth operations

• Conduct hotel inspection using checklist to ensure physical condition of all parts of hotel is well-maintained

• Handle guests complaints

• Handle incidents and record them into DM log

What We Need From You

3 years experience in the front office, with at least 1 year at the supervisory level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable.

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read, write and communicate in English

• Excellent communication, coordination, team management and problem-solving skills

• Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Marriott International

Job Description

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Rooms Operations Manager (Night)

The Rooms Operations Manager (Night) oversees the night shift operations of the front office to ensure the smooth delivery of exceptional services to all hotel guests.

Reporting to the Front Office Manager, the incumbent will be responsible to:-

• Direct and supervise all hotel operations during the night shift, ensuring seamless service delivery and adherence to established brand standards

• Handle guest check-in and check-out at the reception and serve as the primary point of contact for guests during the night, providing a welcoming, helpful, and professional presence

• Coordinate effectively with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth operations and guest satisfaction

• Efficiently follow up on guest complaints and take immediate corrective action as needed

• Oversee and manage guest arrivals and departures, including VIPs, walk-ins, and groups, ensuring all special requests and allocations are handled accurately

• Ensure accurate completion of daily room audit reports and preparation of daily summary reports in a timely manner

• Oversee all reception and cashiering procedures, including vouchers, billing instructions, deposits, and rebates, to minimize errors and bad debts

• Run night audit procedures

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Be fully familiar with hotel emergency procedures and lead emergency evacuations, providing calm and reassuring assistance to guests and employees until senior management arrives

• Coordinate with Security on any medical assistance, criminal acts, or suspicious guest activities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Ensure all hotel policies, procedures, and standards are consistently maintained

Requirements

• At least 2 years’ of working experience in a similar capacity within the hospitality industry

• Diploma in Hotel Management or equivalent

• Strong problem-solving and analytical skills

• Customer service-oriented with the ability to handle challenging situations professionally

• Flexibility to work overnight shifts, including weekends and public holidays

• Familiarity with hotel property management systems (PMS) is highly advantageous

• Preferably familiar with emergency procedures, security protocols, and guest service standards

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Central Group (Central Pattana Public Company Limited)

Almost 45 successful years, CENTRALPATTANA has evolved into Thailand's largest and most sophisticated developer of retail property. Currently the Company owns and manages 42 premium shopping centers, 10 office buildings, 10 Hotels and 43 residential buildings.

Job Description

UOL Claymore Investment Pte Ltd

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.

• Attend to guests' request and queries promptly and professionally.  Handle all guests’ feedback with tact and diplomacy.

• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service. 

• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.

• Conduct audit on core functions and practices to ensure that all quality standards are compile.

• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.

• Prepare reports and daily logs, highlighting key operational issues to Management.

• Induct and train all new Associates in their respective areas of work

• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests.  If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation

• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction

• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies

• Be attentive to hotel security and safety requirements at all time

• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines

• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)

• Able to work independently and attend shift duties including overnight

• Well-versed in spoken and written English and Chinese

• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

Holiday Inn Singapore Little India

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

JOB OVERVIEW

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, take ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Superior and Finance Manager in the preparation and management of the Department’s budget.

PEOPLE:

• Reports directly to and communicates with the Front Office Manager/Director of Rooms on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Provides input for Front Office meetings.

• Works with Superior and Human Resources on manpower planning and management needs

GUEST EXPERIENCE:

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and priority club guests receive special attention.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

RESPONSIBLE BUSINESS:

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

This position is responsible for providing supportive functional assistance to all departments; interacting with guests and members of the community and coordinating with all departments in the hotel. This is done under the general guidance of the Front Office Manager/Director of Rooms, and within the limits of Inter-Continental Hotels Group’s policies, procedures and local hotel policies and procedures. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham

Job Description

-  To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.

- To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

-  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.

-To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.

-To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.

-To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.

- To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.

- To conduct spot checks on the outlets in the absence of Outlet Manager.

-To monitor room inventory closely to maximize revenue and occupancy from group allotments.

-To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

-Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join our dynamic team as a Duty Manager, where you'll lead the way in delivering outstanding customer experiences while ensuring operational excellence. This role requires a proactive leader to oversee daily operations, foster guest satisfaction, and manage critical situations.

Responsibilities:

• Champion exceptional guest experiences by proactively addressing and anticipating customers’ needs.

• Maintain a strong presence at the Front-of-House, actively engaging with organizers and visitors to gather feedback and drive continuous service improvement.

• Lead all event-related operational activities to seamless execution while safeguarding service excellence and safety compliance.

• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication and effective manpower deployment for each shift.
  -Direct response efforts during emergencies, ensuring calm, coordinated, and decisive actions are taken.

• Perform regular quality inspections of facilities and services, initiating prompt corrective actions when necessary.

• Maintain detailed shift logs and incident reports for effective cross-departmental follow-up.

• Contribute to planning and process improvements to elevate overall efficiency and service standards.

Requirements:

• Diploma / Degree in any discipline.

• Proven experience in successfully leading teams.

• Strong written and verbal communication skills.

• High level of fitness for extensive walking and climbing stairs during shifts.

• Resilient, proactive, and able to work independently with minimal supervision.

• Ability to prioritize and organize tasks in real-time.

• A collaborative team player with strong interpersonal skills.

• Experienced in effective resource planning and team deployment for success.

• Capacity to make quick, informed decisions while working under pressure.

• Comfortable with technology and paperless processes.

• Availability for midnight shifts, weekends, and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

Marriott International

Job Description

Hotel Grand Central Limited

Job Description

Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.

Job Descrptions

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

Job Requirements

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Marriott International

Job Description

STAFFKING PTE LTD

Company Overview In StaffKing, we believe that people are the key to a successful business. Our mission is to provide employment services of the highest quality to our valued clients and we strive to conduct our business to help our clients achieve maximum productivity with the right talents. StaffKing focuses on providing excellent employment services to both large and small businesses across various industries. Our services include：* Recruitment Consultancy* Permanent Placement* Contract & Part Time Placement* Manpower Outsourcing* Payroll Services We Specialize in these areas:*Engineering*Accounting & Finance*Sales & Marketing*Logistics & Supply Chain*Administration & Human Resources*Computer & Information Technology*Manufacturing & Production*Hotel & Restaurant & Retail*Education & Training*Media & Creative Design Our core management team and senior consultants are veterans in the human capital industry. With this team of skilled and experienced professionals, StaffKing has every confidence in our ability to fulfil our clients' recruitment needs. Reach out to us today, let us help you achieve your career goals!Email: info@staffking.com.sg Check Out Our Socials!Website : www.staffking.com.sgInstagram : https://www.instagram.com/staffkingpteltd/Facebook : https://www.facebook.com/staffkingpteltd/

Job Description

Summary

• Salary $5000

• 5 days, 44hrs per week (Includes weekend)
  (Earliest shift start at 11am, Latest shift end at midnight 4am) - Company transportation provided for night shift

• Industry: Rooftop restaurant and bar, at 6th floor 

• Location: Short walking distance from City Hall mrt

• Fulltime role, Yearly Bonus provided

Responsibilities

• Welcomed guests, managed reservations, and ensured a positive customer experience.

• Coordinated VIP bookings, table allocations, and bottle service arrangements.

• Built and maintained strong relationships with regular and VIP guests.

• Promoted events, upsold premium tables and packages, and supported revenue growth.

• Liaised with floor staff, bar team, and security to ensure smooth daily operations.

• Handled guest feedback and complaints professionally while ensuring compliance with company service standards and policies.

Requirements

• Prefer candidates with working experience in hospitality, nightclub, or premium F&B environment.

• Comfortable working late nights, weekends, and public holidays.

• Able to start work in short notice period.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) |Ng Jia Yee (R22109579)

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

GUEST SERVICES MANAGER (DUTY MANAGER)

Mandarin Oriental, Singapore is looking for a Guest Services Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at the Mandarin Oriental, Singapore, the Guest Services Manager is responsible for daily smooth operations within the Rooms Division, delivering exceptional guest experiences, and maintaining high service standards. The position reports directly to the Front Office Manager.

As Guest Services Manager, you will be responsible for the following duties:  

• Attend to guest's requests and complaints

• Investigate complaints and address to the department concerned and response to guest with an appropriate explanation and apology

• Ensure LQE and CQE is delivered and a smooth and successful operation is carried out in these areas daily

• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests

• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition

• Coordinate with Housekeeping and Food and Beverage on any special requests for VIPs

• Coordinate with Security with regards to any criminal act within the hotel or suspicious guests

• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc, to minimize bad debts, skippers, untraceable charges and allowances

• Inspect VIPs arrival rooms with appropriate amenities set up

• Meet and greet VIPs arrivals and departures as highlighted by Director of Rooms or Front Office Manager

• Uphold FLHSS procedures within the division

• Uphold grooming standards

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Attend scheduled meetings

• Perform any other duties as assigned by Superior

• Ensure that standard, policies and procedures are maintained

• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department

• Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible

• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives

• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc

• Check the reading file to update on all new e-mails, faxes or correspondence which may require personal attention

• Attend Front Office briefing and Operations meeting and ensure that all instruction given is carry out expeditiously

• Highlight log entries during daily Operations meeting

• Check through the day arrival report and ensures that the necessary preparations are done by respective departments

• Check VIP rooms and their special requests

• Check all public areas and colleague areas for any irregularities and cleanliness

• Check on the working condition of elevators, lobby lights, air conditioning, in-house music and other hotel equipment and report defects where/when necessary

• Check daily event order and ensure that the necessary signboards and arrangements are done

• Ensuring IT equipment at the reception and lobby are functioning well

• Log all complaints/irregularities for Management reference

• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately

• Constantly check appearance, grooming of uniform colleagues

• To conduct physical room checks for remaining departures beyond 1600 hours

• Ensure Front Office colleagues verify the Housekeeping report and follow up on any discrepancies

• Ensure all lights in the public areas are lit at the appropriate time

• Ensure the sky signs are fully lit at 1900hrs

• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty

• Ensure that all areas are cleaned and checked thoroughly by night cleaners

• To run night audit for HMS and InfoGenesis

• Extend assistance in all areas especially operations

• Attend Rooms Division update weekly

• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary

• Attend to any medical assistance not limited to guest but to colleagues as well

• Take charge during emergency until General Manager and Hotel Manager arrives

• Performs any assignment as delegated by the General Manager, Hotel Manager, Director of Rooms and Front Office Manager

As Guest Services Manager, we expect from you: 

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.

• At least 3 years of working experience as guest services personnel in luxury hotel or similar capacity is required for this position.

• Preferably familiar with emergency procedures, security protocols and guest service standards.

• Willingness to work shifts, weekends, and public holidays

• Strong knowledge of hotel operations, guest relations, and service standards

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned

· Keep abreast of changes in F&B especially high end bar trends and be proactive and resourceful in the analysis of such emerging trends and guests changing needs/preference.

· Champion high standards of Guest Relation services at all areas, and actively work to uphold such high standards by providing constant and honest feedback to all related team members/ and coaching them

· Establish rapport with guests, maintaining good relationship and handle all guest feedback, complains, service recovery in a timely manner.

· Be the key contact person to personally look after event organisers, in order to ensure that all operating departments involved, are following through the event requirements seamlessly; personally and frequently verifying that guests attending the events/patronising outlet are receiving the best possible service in a consistent fashion and to pre-empt/ spot possible shortfalls, providing solutions to remediate it in a timely manner.

· Drive and develop guest engagement and satisfaction programs, targeting customer’s loyalty/ repeat business, aiming high guest return ratio.

· Review, impellent and ensure effective and efficient service standards, with the aim to achieve service excellence and organizational goals.

· Be on the floor during meal periods, performing The Fullerton Ambassador role, to welcome, usher, bid farewell to VIPs and event’s organisers/ planners, building rapport, assessing satisfaction and ensuring repeat business from these stakeholders

· Drive Tripadvisor ranking in all outlets, keeping the team focused on targets.

· Maintain a good rapport and working relationship with all staff, not only within the F&B department but all other departments in both hotels and precinct.

· Maintain high standards of department, personal grooming at all times, being a role model to the team.

Requirements:

· Minimum Diploma in a related discipline with 3-5 years relevant experience, and/or training in similar capacity; or equivalent combination of education and experience.

· Passion for service excellence and high service standards

Park Regis by Prince

Welcome to Park Regis by Prince Singapore, a stylish, aspirational, and accessible hotel thoughtfully curated for a classic hotel experience. Adopting a biophilic sophistication aesthetic, guests can immerse themselves in lush greenery while staying in the vibrant heart of Singapore. Accessibly situated amidst the bustling Clarke Quay and charming Chinatown districts, our prime location offers guests unrivalled access to the city’s most iconic attractions. Whether you’re here for business or leisure, our hotel is the perfect choice, with the Central Business District just a stone’s throw away.

Job Description

Job Summary 

The incumbent is responsible for the day-to-day operations of the front desk and the welfare of our guests. He/She acts as a liaison officer and makes decisions concerning the guests' well-being. 

Job Responsibilities 

• Oversee the daily Front Office Operations.  

• Take care of VIP guests—anticipate and fulfil their needs and welcome/bid farewell on behalf of the Management. 

• Inspect VIP arrival rooms and showrooms.  

• Coordinate group arrivals and departures. 

• Attend to guest requests/feedback and ensure a positive guest experience. 

• Handles guest complaints/incidents and makes accurate and unbiased log entries for Management’s attention.  

• Corresponding with guests on other matters via email.  

• Be fully conversant with Fire and Emergency procedures. 

• Frequently inspect the hotel to ensure its cleanliness, safety, and upkeep and report any findings to the respective departments.  

• Coordinate among the engineering, housekeeping, and front office departments to ensure ongoing room projects (PMR/air-con servicing, etc.) are completed, and rooms are returned to inventory on time to minimise revenue loss.  

• Coordinate with the Security Department concerning any suspected criminal act within the hotel.  

• In the absence of the Management Team, take charge of any Emergency Situation or act on behalf of the Management Team.   

• To stay updated with the Hotel’s products, promotions, and happenings in Singapore.  

• Recommend improvements in hotel operations – Processes, Services or Revenue.  

• Ensure the sufficient and strategic deployment of manning, including reception and lobby coverage, meal break coordination, etc.  

• Assist in monitoring and reminding all team members about punctuality, grooming, conduct and performance. 

• Approve rebates, paid out and guest entertainment expenses, noting valid reasons and ensuring that necessary documents support them. 

• Assist in conducting shift briefings and provide feedback and information to the team. 

• Identify the areas of improvement and conduct training for the team. 

• Ensure all instructions and policies are communicated to the team. 

• Report unsafe working conditions and follow up on rectifications. 

• Performs any other duties assigned by the Rooms Division Manager that may reasonably be required for the needs of the business and to fulfil your role. 

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Assist to inspect rooms assigned to VIPs before their arrival. Meet and show the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.

• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

• Be alert and report any faults, defects and unusual activity of the property to relevant departments

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Responsible for training of all front desk staff including planning, organising and conducting OJT.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.

• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.

• Follows up in credit limit report, ensure all guests balance checked daily.

• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.

• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions

• Prior experience in a 5 star hotel will be of an advantage

• Proficient with Opera system

• Customer service centric with high level of flexibility & adapability

• Able to work under pressure & fast paced environment

• A strong team leader & team player

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

The St. Regis Singapore

Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. With 5,700 properties, you’ll find us in your neighborhood and in more than 110 countries across the globe. Learn about our 30 hotel brands at www.marriott.com/marriott-brands.mi. Find Your World.

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Communicates any variations to the established norms to the appropriate department in a timely manner.
• Strives to improve service performance.
• Ensures compliance with all policies, standards and procedures.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing the Guest Experience

• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Provides immediate assistance to guests as requested.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records guest issues in the guest response tracking system.

Marriott International

Job Description

Mega Adventure

Mega Adventure is well known of its 450m MegaZip line and the super challenging MegaClimb obstacle course on Sentosa Island but we have much more to offer! From a Climbing Wall and a Free Fall to multiple Trampolines all over Singapore. We even offer Team Building programs and hosts hundreds of groups every year. We deliver programs in a way that motivate people to better themselves by encouraging the exploration of personal and team building adventures and rewards. We challenge participants to recognise the group’s and individual achievements, which will ultimately drive personal growth.

Job Description

Key Responsibilities

Supervise and manage all front-of-house staff

Ensure excellent customer service and guest satisfaction at all times

Manage daily opening and closing procedures

Handle guest enquiries, complaints, and incident resolution professionally

Train, coach, and motivate frontline team members

Monitor operational flow and maintain service efficiency during peak periods

Ensure compliance with safety, operational, and company SOPs

Oversee ticketing, admissions, or cashiering processes where applicable

Liaise with operations, sales, marketing, and maintenance teams to ensure smooth

coordination

Monitor cleanliness, presentation standards, and overall guest areas

Prepare front of house reports and track KPIs such as attendance, revenue, guest

feedback, and yield

Requirements

● Previous experience in hospitality, attractions, tourism, retail, or customer service

management

● Strong leadership and communication skills

● Ability to work in a fast-paced environment

● Excellent problem-solving and conflict-resolution abilities

● Comfortable managing teams and handling operational challenges

● Proficient in Google Workspace applications

● Willing to work weekends, public holidays, and rotating shifts

Preferred Skills

● Team leadership and staff development

● Customer experience management

● Operational planning and coordination

● Crisis management and decision-making● Cash handling and reporting experience

● Multitasking and attention to detail

MCI CONSULTING PTE. LTD.

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Description

Job Summary:

• Basic Salary: $3500 - $4500

• Location: Central

• Working Days: 5 Days work week (Rotating shifts (Morning / Afternoon / Night)

• Benefits: Meal allowance + Flexi benefits + Upselling incentives + Birthday Voucher + Outpatient Medical

Responsibilities:

• Overseeing and ensuring that hotel operations run smoothly.

• Providing guests with a comfortable stay.

• Nurture a high-performance culture within the Front Office department.

• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.

• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.

• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.

Requirements:

• Minimum O-Level or equivalent qualification

• Able to work rotating shifts, weekends, and public holidays

• Positive attitude with good communication and interpersonal skills

• Prior 4-5years Duty Manager experience in a 4-5 stars hotel environment

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/08/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Sim Hui Shi (Carra)
Reg No: R22110425
MCI Consulting Pte Ltd
EA Licence: 13C6730

Baes Hospitality Pte Ltd

Specializing in nightlife entertainment, the company operates a unique concept that blends the high-energy atmosphere of a club with the cozy ambiance of a living room and music room setting. The term 'Bae,' a term of endearment with a touch of Korean sophistication, reflects the brand's multifaceted nature. Guests are invited to exclusive gatherings in a curated music room featuring a state-of-the-art DJ setup and a signature home cocktail bar. This innovative approach offers culturally savvy individuals a distinctive clubbing experience that fosters lasting connections and transforms every night into a memorable gathering.

Job Description

🎉 Sign-on bonus included!!

1. Guest Experience & Service

• Welcome and attend to guests professionally upon arrival.

• Manage reservations, walk-ins, and table allocations efficiently.

• Build and maintain strong relationships with regular and VIP guests.

• Ensure guest satisfaction throughout their visit and follow up on feedback.

• Handle guest complaints tactfully and escalate when necessary.

2. VIP & Table Management

• Coordinate VIP bookings, bottle service, and minimum spend requirements.

• Manage seating plans according to capacity and revenue optimisation.

• Liaise with floor staff, bar team, and security to ensure smooth service flow.

• Monitor guest crowd flow and maintain comfort and safety standards.

3. Sales & Revenue Support

• Promote events, themed nights, and special promotions.

• Upsell premium tables, bottle packages, and exclusive experiences.

• Maintain client database and follow up with guests for repeat visits.

• Support marketing initiatives and partnership events.

4. Compliance & Brand Representation

• Ensure adherence to company SOPs and service standards.

• Uphold dress code and entry policies professionally.

• Ensure responsible alcohol service awareness.

• Represent the brand positively both on-site and via social engagement (if required).

Requirements

• Minimum 1–2 years of experience in hospitality, nightclub, or premium F&B environment.

• Well-groomed, confident, and customer-focused personality.

• Strong communication and interpersonal skills.

• Comfortable working late nights, weekends, and public holidays.

• Sales-oriented and target-driven mindset preferred.

• Available start immediate is an advantage.

• Willing to work midnight shift and on weekend/PH.

• Candidates with more relevant work experience will consider for a Assistant Manager role.
  

AlwaysHired Pte. Ltd.

Job Description

Responsibilities

• Oversee daily operational activities to ensure smooth and efficient operations

• Lead shift operations, manpower deployment, and team coordination

• Handle customer feedback, operational escalations, and incident management professionally

• Supervise vendors and service providers to ensure service quality and compliance

• Conduct routine inspections to maintain operational readiness and safety standards

• Prepare shift reports and coordinate closely with internal and external stakeholders

• Support continuous improvement initiatives to enhance service standards and operational efficiency

Requirements

• Diploma or Degree in any discipline

• Experience in operations, hospitality, facilities management, events, or customer service environment

• Strong leadership, communication, and problem-solving skills

• Able to work in a fast-paced environment and handle operational issues independently

Benefits

• Attractive remuneration package

• Career development opportunities

• Dynamic and collaborative working environment

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Cheong Chaw Yong | Registration Number: R1876426 | AlwaysHired Pte Ltd

EA Licence No: 24C2293

Carlton Hotel (Singapore) Pte Ltd

Carlton Hotel Singapore is an upscale business hotel that offers its guests the best of Singapore. Combining international standards with exceptional service and local charm, Carlton Hotel offers 940 elegantly designed spacious rooms and is strategically located in the heart of Singapore. Comprehensive range of facilities and services include two club lounges, four F&B outlets including the award-winning Wah Lok Cantonese Restaurant, a gym and pool as well as 13 versatile functions rooms to create a seamless and enjoyable stay for each individual.

Job Description

Job Responsibilities:

1. Responsible for the operations of Front Office functions i.e. Reception, Concierge, Communications & Club Lounge

2. Handles all guest complaints/feedback in a professional manner

3. Follow up on guest complaints efficiently and take corrective action

4. Provides on-site support to guests' needs and queries

5. Report in the Occurrence log with all relevant information for Management to review

6. Updates guests’ preferences and history diligently for reference and follow-ups

7. Oversee and supervises guest arrivals and departures with the front office team

8. Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.

9. To welcome VIPs in the absence of Senior Management when required

10. Ensures all reception and cashiering procedures are performed in accordance with established standards and procedures of the hotel

11. Attends daily internal operations meeting

12. Conducts regular checks to ensure service standards of Front Office staff are in compliance with Hotel’s stipulated standards

13. Updates & briefs Front Desk staff on the amenities/facilities/promotions within hotel and around town

14. Works closely with other operational departments, in particular Housekeeping, to provide seamless and consistent guest service.

15. Train new and existing staff to ensure consistency in service delivery to our guest

16. Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required

17. Monitor all both Clubs/ VIPs guests to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

18. Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.

19. Have a good knowledge of all systems and standard operating procedures of front office.

20. Ensures that guest documentation and information is available and up-to-date.

21. To coordinate guests and staff during an emergency and have good knowledge of fire procedures

22. Perform Night Audit Duties and distribution of departmental reports.

23. Performs any other job tasks assigned by Front Office Management

Education & Work Experience:

1. GCE ‘A’ Level or Diploma in Tourism Studies

2. At least 3 years in a similar position

3. Possesses a friendly and confident personality

4. Excellent knowledge on PMS Opera system

5. Prior knowledge on handling difficult situations professionally preferred