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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

NUVE WAREHOUSE PTE. LTD.

Job Description

Profile

Job Title               : Hotel Front Office Manager

Department       : Front Office

Work Location : The Warehouse Hotel

The Warehouse Hotel sits along the Singapore River in a restored 1895 warehouse. Our curated, design - led rooms blend heritage with contemporary comfort, giving guest an experience grounded in culture and quiet luxury.

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities

Operations

·       Improving on operations procedures.

·       Managing a team of staff under Front Office and Housekeeping department.

·       Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

·       Checking all emails and OTA messages are being replied promptly within a day.

·       Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

·       Checking no outstanding payments for in-house and check out guests.

·       Ensuring accuracy of dailyreports.

·       Providing training to newjoiners.

·       Covering shift when necessary.

·       Checking and monitor of inventory level.
. Preparing reports.

Customer Service

·       Ensuring all guest’s special request prior to check in and arrange accordingly.

·       Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

·       Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

·       Bringing up online review ratings.

Housekeeping and Maintenance

·       Checking of guest rooms before guest arrival.

·       Ensuring good communication between Housekeeping and Front desk Department.

·       Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

·       Increasing ADR.

·       Managing hotel room rates andallotments.

·       Knowing OTAs and hotel ratesand promotions.

·       Managing hotel expenses.

·       Hitting monthly hotel revenuetarget.

·       Assisting in collections of anyoutstanding payments.

Job Holder’s specifications

·       Possesses a Degree or Diploma in Hospitality or equivalent.

·       Has at least 5 years of experience on managerial role or at least 6 years of front desk experience.

·       Must possess integrity and drive.

·       Must be highly independent andresourceful.

·       Possess good communication andleadership skills.

·       Able to correspond in writing with customers, suppliers and internal staff.

·       Able to withstand work pressureand guests’ demands.

Marriott International

Job Description

AMMATARAPURA LIMITED PARTNERSHIP

Job Description

It is a combination of guest relation and administrative role in the front office at an award winning five star hotel. Handle day to day guest inquiries, welcoming guests, check in and check out, handling inquiries, handle bookings, write emails, give recommendations for tours, handle problems. Must be able to solve problems by themselves and be alone at front office.

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Perennial Holdings Private Limited

Perennial Holdings Private Limited (“Perennial Holdings”) is an integrated real estate and healthcare company headquartered in Singapore. As a real estate owner, developer and manager, Perennial Holdings focuses strategically on large-scale transit-oriented developments (“TODs”) and has a presence in China, Singapore, Malaysia, Indonesia and Sri Lanka with a portfolio spanning approximately 80 million square feet in total gross floor area. As a healthcare services owner, operator and manager, Perennial Holdings focuses on hospitals and medical centres, healthcare hubs, and eldercare and senior housing in China with a presence across 16 cities with over 22,000 beds, comprising approximately 12,000 operational beds and over 10,000 beds in the pipeline. Perennial Holdings’ network of healthcare facilities includes general, rehabilitation and specialist hospitals, as well as assisted living apartments, eldercare and nursing homes, and its integrated eldercare services comprise medical, nursing, rehabilitation, dementia and home care.

Job Description

Responsibilities:

• Implement and execute aged care work plans; oversee daily operations; establish work standards; monitor service quality and ensure smooth operation of the apartment for the aged.

• Organise and conduct research on resident living and activity services; tailor service management features based on residents’ characteristics and needs.

• Conduct resident satisfaction surveys and reporting; implement improvement plans based on findings.

• Handle resident complaints and feedback; identify recurring issues and optimise service standards and workflows.

• Develop departmental training plans and organise relevant specialised training to improve service quality.

• Manage staff duty rosters, task allocation, and handovers within the department.

• Prepare and manage the department’s budget, ensuring expenses are controlled in accordance with the approved budget.

• Establish departmental SOPs; supervise staff implementation and continuously improve procedures.

• Implement daily safety inspections for the apartment, including electrical safety, fire safety, and access control management.

• Establish resident health records; monitor residents’ daily living habits; provide personalised service plans to enhance satisfaction.

• Evaluate service quality based on satisfaction assessments and continuously improve service standards.

Requirements:

• Degree or Diploma in Hospitality Management, Healthcare Management or related fields.

• Minimum 5 years of relevant experience in nursing homes, aged care organisations, or hotel management preferred; with 3 years’ experience leading a team.

• Demonstrates a strong sense of integrity, with a warm and gentle disposition.

• Patient, compassionate and dedicated to serving and supporting elderly individuals.

• Excellent communication and interpersonal skills, with the ability to converse in Mandarin and/or other dialects.

• Able to work shift duties, including weekends and public holidays.

The Standard, Singapore

Job Description

Responsibilities:

• Ensure the smooth running of operations on a day-to-day basis in a proactive manner.

• Support and assist all Front Office operations.

• Welcome guests and visitors in a friendly, prompt, and professional manner.

• Ensure that all guests receive prompt, cordial attention and personal recognition, and resolve related problems.

• Understand and carry out duties in line with Hotel Safety and Emergency procedures.

• Foster team synergy to drive teamwork and achieve results.

• Perform check-in and check-out procedures using the property management system, adhering to the guidelines set by the hotel.

• Work closely and coordinate with other operating departments (e.g., Housekeeping, Engineering, F&B) to achieve results and guest satisfaction.

• Check all correspondence of the day’s arrivals to familiarize yourself with all arriving guests and their needs, and follow up as required.

• Control daily rooms and room type availability, and follow up with housekeeping and the revenue department on any discrepancies to maximize revenue.

• Assist the guest experience team with room checks and VIP arrivals.

• Conduct pre-shift briefings with the front office team to relay all pertinent guest information and operational requirements. Review the daily event sheet and in-house groups, and participate in the daily lineup.

• Provide a consistent level of guest recognition and delivery of personalized services.

• Maintain thorough knowledge of room rates, room packages/promotions, room types, room availabilities, and occupancy levels.

• Assist with room reservation calls for modifications, bookings, and cancellations when needed.

• Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.

• Maintain appropriate standards of conduct, uniforms, hygiene, and appearance for the front office department.

• Address guests' complaints and requests in a polite and efficient manner. Give further instructions to the relevant colleagues if needed to ensure optimal guest satisfaction.

• Maintain a record of all complaints, feedback, and requests. Follow up and inform concerned operating departments.

• Make decisions on upgrades, comps, and rebates as per stipulated hotel policies and procedures.

• Assist in department orientation and training of the hotel service standards, procedures, and programs.

• Inspect Front and Back of house areas for cleanliness, health & safety, and report any faults to the relevant departments.

• Promote in-house sales, facilities, and upselling programs to maximize revenue.

Qualifications, Knowledge, and Skills:

• Service-oriented with an eye for detail.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Must always be well-presented and well-groomed.

• Excellent reading, writing, and oral proficiency in English; additional language skills are a plus to converse with international guests.

• Willing to work shifts.

• Minimum hotel background in rooms division; supervisory-level experience required.

• Strong skills in guest service, communication, organization, and problem-solving.

• Prior experience in Opera / Opera Cloud.

Momentus Hotel Alexandra

Managed by Momentus Hospitality, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create inspiring moments, Momentus Hotel Alexandra offers you great opportunities.

Job Description

Job Description

• To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

• To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training

Requirements

• Familiar with Opera Cloud is an added advantage

• Able to work independantly

• Able to work rotating shifts & public holidays
  

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

PREMIUM HOTEL MANAGEMENT PTE. LTD.

Job Description

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures
• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback
• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction
• Monitor room inventory closely and ensure effective utilisation of rooms
• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained
• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations
• Identify and resolve deviations and irregularities in operations
• Plan manpower allocation and ensure smooth operations
• Provide coaching and guidance to improve staff work performance
• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry
• Passionate in delivering exceptional level of guest service
• Strong communication and problem-solving skills
• Works well under pressure in a fast-paced environment
• People-centric, outgoing, independent, and resilient
• Able to work shifts, including on weekends and public holidays

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

Assistant Front Office Manager

Mandarin Oriental, Singapore is looking for an Assistant Front Office Manager to join our Front Office team.  

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.   

About the job 

Based at the Mandarin Oriental, Singapore within the Front Office Department, the Assistant Front Office Manager is responsible overseeing the effective and efficient operation of Front Office which includes Reception, Concierge, Business Centre, Club Lounge and Telephone departments. Plan, organize, and motivate team to excel in delivering Legendary Quality Experience to all guests.  The Assistant Front Office Manager reports to the Director of Rooms. 

As Assistant Front Office Manager, you will be responsible for the following duties:  

1. Read through arrival report and ensure accuracy of guest history, services and amenities are accorded.  

2. Meet VIPs and perform guest relation duties and obtain comments and feedback. 

3. Motivate all Front Office colleagues to upsell rooms and achieve higher average room rate 

4. Monitor in implement action plans where necessary for Fans of M.O. member enrolment and premium spend including on property signup. 

5. Monitor major group movement and coordinate with the various department 

6. Put up action plan covering all areas of operations in handling major groups.  

7. Monitor closed-out dates, room inventory and coordinates with Reservations. 

8. Establish and maintain operation standards.   

9. Innovate, initiate and maintain procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.  Train colleagues on new work processes, understanding of policies and procedures.  Identify training needs and implements effective training program. 

10. Ensure adequate human resources coverage that meets the demand in the hotel. 

11. Guide, coach, counsels and evaluates the performance of GSM’s, GSE’s and GSA’s. 

12. Ensure effective communication via daily briefings, weekly updates and monthly brainstorming sessions within the department.  

13. Well-versed with Mandarin Oriental Hotel Group goals and information. 

14. Perform any other reasonable duties as required by the Front Office Manager or the Rooms Division Manager. 

 As Assistant Front Office Manager, we expect from you:  

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.

• Minimum 5 years of experience working in a 5-star hotel environment.

• At least 3 years of working experience as a Duty Manager in luxury hotel or similar capacity is required for this position.

• Preferably familiar with emergency procedures, security protocols and guest service standards.

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

We’re Fans. Are you? 

Accor Lounge

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Accor is in a partnership with one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport.

The Duty Manager (Food & Beverage) is responsible for overseeing the day-to-day operations of the lounge, with a focus on Food & Beverage operations. This role ensures the smooth delivery of guest services and coordinates with various department managers. The Duty Manager ensures service excellence, operational efficiency and compliance with airport and company standards.

Key Responsibilities

• Supervise lounge operations and ensuring a seamless guest experience.

• Point of contact for guest concerns and feedback

• Coordinate with various teams within the lounge to maintain service standards.

• Monitor lounge occupancy, cleanliness and service flow, making real-time adjustments as needed.

• Ensure compliance with airport regulations, safety protocols and hygiene standards.

• Support staff performance by providing guidance, coaching and on-the-spot training.

• Handle incidents, emergencies and irregular operations professionally and efficiently.

• Prepare shift reports and communicate key updates to the Manager and relevant departments.

• Assist with staff scheduling, inventory checks, and operational planning as required.

Qualifications

• Experience in Food & Beverage operations in hospitality or airline lounge, preferably in a supervisory or managerial role.

• Strong leadership, communication and problem-solving skills.

• Excellent customer service orientation and ability to manage diverse teams.

• Familiarity with airport protocols, safety standards and guest service systems.

• Ability to remain calm and professional under pressure.

• Flexibility to work shifts, weekends, and public holidays.

Holiday Inn Express Singapore Clarke Quay

About Holiday Inn Express: For travelers on the go, Holiday Inn Express offers the basics done brilliantly - a great night’s sleep with EXPRESS Recharge, free high-speed Internet, and the Express Start breakfast included – to help guest feel more than ready for their day. As the fastest growing brand for the InterContinental Hotels Group (IHG), Holiday Inn Express hotels can be found around the world, offering a simple, smart travel experience for both business and leisure travelers. In 2017, Holiday Inn Express introduced the updated Express Start breakfast featuring more than 30 complimentary hot and fresh items to choose from, including the signature one-touch pancake machine.

Job Description

What’s the job?

Duty Managers (DM)s play a significant role in providing consistent, reliable service in the hotel including superior cleanliness standards and optimum manpower productivity. Accountable for Guest Experience Agent (GEA)’s execution of the consistent Holiday Inn Express guest experience.

Your Day-to-Day

Financial Returns:

• Participate in the preparation of the annual departmental operating budget

• Monitor budget and control expenses with a focus on increasing productivity

• Analyse financials to drive revenues, future profitability, and maximum return on investment

• To assist in the hotel's revenue growth by leveraging on the company's systems & procedures

• Assist with third party vendor induction and support in managing the performance of third party vendors

Responsible Business:

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements

• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint

• Act in a responsible and senior way when dealing with hotel revenue

People:

• Manage third party vendor staffing requirements, plan and assign work

• Ensure ‘one team approach’ and quality service through daily communication and coordination

• Drive improvements in team member engagement and are aligned with our brand service behaviours

Guest Experience:

• Respond to guest complaints and ensure corrective action to resolve their issues / concerns

• Carry out the special needs and requests of guests and repeat visitors

• Advise employees of deficiencies and instruct on corrective action. Provide retraining as needed.

• Demonstrate BrandHearted behaviours by maintaining compliance with all required brand standards, behaviours, hallmarks and license agreement mandates

• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.

• Make time to interact with guests, solicit feedback and build relationships

• Ensure the ‘one team approach’ by assisting in all Reception tasks when required

• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service level Standards

• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management

What we need from You

• Minimum Diploma/Degree in Hospitality, or equivalent

• 4 years' related experience in the same role, or an equivalent combination of education and experience

• Leadership role involved in the effective running of the Front Office operations, including managing the operational team whlist overseeing third party vendors

• A positive and keen to learn attitude

Shun Tak Real Estate (Singapore)

Job Description

Job Highlights

• Dynamic work environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
• Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
• Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
• Ensure that the Department Operational Budget is strictly adhered to.
• Monitor service and Operation standards in the hotel.
• Support Host needs in other departments based on the hotel priorities and anticipated business levels.
• Be available and on duty during peak periods (frequently opening and closing the operation)
• Conduct frequent and thorough room inspections in liaison with Housekeeping.
• Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
• Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
• Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
• Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
• Ensure corrective training is implemented based on the feedback received
• Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
• Ensure that the Guest Services team projects a warm, professional and welcome image.
• Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed.
• To undertake any other reasonable task or request as directed by the management.

Requirements

• Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
• Minimum of two years of previous experience in a front office supervisory role in an established, luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude

National Service Resort & Country Club

National Service Resort & Country Club (NSRCC) is a golf and country club set up to recognise the contributions of operationally ready NSmen to Total Defence. Their membership is open to NSmen who have performed national service, as well as full-time NSmen.

Job Description

The Job:

Daily Operations:

• Conduct periodic checks on the facilities and guests, and rectify any issues found according to established bye-laws. Contain and manage any incidents at the premises.

• Ensure the opening and closing hours are enforced, including housekeeping staff and supervisors presence till closing time, and facilities are open/locked according to the bye-laws.

• Manage ingress vehicle traffic.

• Attend to any feedback/complaint during the night and submit a detailed incident report to the management for info or follow-up after the shift.

Requirements:

• Minimum GCE ‘O’ Level / Certificate or Diploma in Hospitality Management with 2 years experience in a similar capacity in the hospitality industry

• Customer service oriented

• Possess good interpersonal and communication skills

• Good problem-solving and decision-making skills

• Must be prepared to work on weekends and public holidays

Additional Information:

• Work Location: 326 Sealand Road Singapore 508252

• 4-day work week (Mon to Sun)

• Working hours: 8:00pm to 8:00am

• Shift allowance provided

Attractive Employee Benefits (for all permanent full-time positions only*)

• Annual and medical leave

• Annual Wage Supplement (13th month bonus)

• Variable bonus

• Subsidies for medical, dental & holiday

• Medical and group insurance coverage

• Long Service Award

• Birthday gift

• Corporate rate for selected tourist attraction

• Privileged rates for usage of Club facilities

 
*Terms & conditions apply. 

 
We regret that only shortlisted candidates will be notified.

Marriott International

Job Description

Marriott International

Job Description

Studio M Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

• Conduct daily briefings and ensure that all important information is well received by team members.

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.

• Authorise rate and room changes, paid outs and rebates according to procedures and credit policies. 

• Responsible for training of all front desk associates including planning, organising and conducting OJT. 

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. 

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager
• Any other duties/tasks as requested by management.

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

PawPaw Resort

Job Description

PawPaw Resort is a friendly, international boutique resort located in a tropical garden setting on Koh Samui. We are looking for a Receptionist to join our team and help us take care of our guests with warmth and professionalism. Accommodation possibilities.

Responsibilities

• Welcoming guests and handling check-in / check-out

• Responding to guest inquiries (in person, WhatsApp, Booking, Airbnb, email)

• Coordinating with housekeeping and restaurant staff

• Handling reservations and basic administrative tasks

• Providing local information and guest support during the stay

Requirements

• Have full working rights for Thailand

• Communicative English (spoken & basic written)

• Friendly, service-minded attitude

• Basic computer / smartphone skills

• Experience in hospitality is an advantage, but not required – we can train you

What we offer

• Friendly international working environment

• Competitive salary (based on experience)

• Social Security (SSO)

• Partial meals during working hours

• Stable, long-term position in a relaxed resort atmosphere

📍 Work location: PawPaw Resort, Koh Samui (Lamai area)

👉 Interested?

Please send your short CV or message via Seek.

We look forward to meeting you!

🇹🇭

(Receptionist) – PawPaw Resort

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PawPaw Resort

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📍 : PawPaw Resort ()

👉

(CV) Seek

PawPaw Resort 🌴

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:-

Executive Assistant Manager - Food & Beverage

Reporting to the General Manager, the incumbent shall be responsible to:-

The Executive Assistant Manager, Rooms is responsible for the overall leadership, operational excellence, and financial performance of the Hotel’s Rooms Division. This role ensures exceptional guest experiences, brand compliance, and seamless coordination across Front Office, Executive Lounge, Lobby Services, Reservations, Call Centre, Housekeeping, Engineering and Security departments. The EAM, Rooms acts as a key member of the Executive Committee and supports the General Manager in strategic and operational decision-making.

Operational Leadership

• Oversee all Rooms Division departments, including Front Office, Executive Lounge, Lobby Services, Reservations, Call Centre, Housekeeping Engineering and Security departments.

• Ensure consistent delivery of service standards and brand guidelines.

• Monitor daily operations to ensure smooth check-in/check-out processes and guest satisfaction.

• Handle and resolve complex guest issues, complaints, and VIP requirements with discretion and professionalism.

Guest Experience & Quality

• Champion a culture of personalized luxury service and anticipatory guest care.

• Maintain high guest satisfaction scores across internal and external platforms.

• Lead service recovery efforts and implement continuous improvement initiatives.

• Ensure adherence to health, safety, and security standards.

Financial & Commercial Performance

• Support budget preparation and control departmental expenses.

• Maximize room revenue through effective inventory management and collaboration with Revenue Management.

• Monitor productivity, labour costs, and operational efficiency.

• Analyze performance reports and implement corrective actions when required.

People Management & Development

• Lead, coach, and mentor department heads and managers within the Rooms Division.

• Drive talent development, succession planning, and performance management.

• Ensure staffing levels meet operational needs while controlling labour costs.

• Foster a positive, inclusive, and high-performance work culture.

Strategic & Executive Support

• Participate in Executive Committee meetings and contribute to hotel-wide strategy.

• Support pre-opening activities, renovations, and brand audits where applicable.

• Ensure compliance with brand standards, SOPs, and legal requirements.

Training and Employee Relations

• To recruit and select and train Food and Beverage outlet Managers, Assistant Managers and supervisory employees who are able to work within the guidelines and principles as set out in the Food and Beverage operations manual.  To ensure that all employees go through the orientation induction process.

• To ensure that each outlet manager plans and implements effective training programs for their staff with the Training Manager and Departmental Trainers.

• To develop departmental trainers, assign training responsibilities and meet with departmental trainers monthly.

• To conduct yearly performance appraisal and give employees regular feedback on their job performance.

• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all time.

• To ensure that all employees provide a courteous and professional service at all times.

• To ensure that all employees have a complete understanding of and adhere to the rules and regulations and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.

• To ensure that all annual leave / public holidays is planned effectively so that all leave will be cleared in the current working year.

• To ensure that staff at all levels of the Food & Beverage department is familiar with the Hotel's core values and guiding principles and actively participates in the shared vision of success.

Requirements:

• Degree or diploma in Hospitality Management or related field preferred.

• Minimum 10 to 12 years of progressive experience in luxury hotel operations.

• At least 5 to 8 years in a senior Rooms Division leadership role (Director of Rooms, EAM, Rooms, or equivalent).

• Proven experience in a five-star or luxury international hotel brand.

• Strong leadership and people management skills.

• Exceptional guest service orientation and problem-solving ability.

• Excellent communication and interpersonal skills.

• Financial acumen and analytical mindset.

• Ability to work under pressure in a fast-paced luxury environment.

• Proficiency in hotel PMS and operational systems.

Charterhouse Management Limited

["Charterhouse is a global executive recruitment consultancy. We have offices throughout the world in Asia, Australia and the Middle East. In Hong Kong we have six specialist divisions: Banking & Finance; Sales & Marketing; Commerce Accounting, IT&T, Property","& Construction & Human Resources."]

Job Description

: 14 Jan 2026
Ref.: JM20260115011621345

Duty Manager

Duties

• Assist the F.O. Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;

• Provide and ensure efficient and quality front line guest services at all time.

• Respond and resolve guests’ enquiries and complaints;

• Handle all emergency situations in accordance with hotel policies and procedures;

• Build and maintain a strong and positive relationship with guests and colleagues

Requirements

• Holder of Diploma or above in Hotel Management or equivalent

• Minimum 3 years' supervisory experiences in similar capacity

• Guest oriented and attentive to guests' needs

• Good communications and leadership skills with outgoing personality

• Good command in spoken and written English and Chinese

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.

Village Hotels

Village

Job Description

Summary

This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Responsibilities

1. Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.

2. Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.

3. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.

4. Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.

5. Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.

6. Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.

7. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.

8. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.

9. Conduct spot checks on outlets in the absence of the Outlet Manager.

10. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.

11. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

Requirements

1. Minimum a Diploma holder with at least 5 years’ experience in a similar capacity.

2. Demonstrated strong business acumen, effective leadership skills, and a proven track record of driving results with teams.

Dinso Resort & Villas Phuket Vignette Collection

Job Description

VANA NAVA CO., LTD.

["Vana Nava Hua Hin, Asia\u2019s First Water Jungle is located in Thailand\u2019s most beloved","resort town of Hua Hin. As the first ecologically aware community water park in the","region, Vana Nava Hua Hin has transformed an empty plot of land into a tropical","jungle, with over 200,000 plants and trees delivered from across Thailand in its","20 rai (3.2 hectares) property. Combining state-of-the-art technology and modern","facilities with 20 attractions comprising signature rides and exciting slides, as well","as Thailand\u2019s First Professional Underwater Studio, every element has strengthened."]

Job Description

Job Description:

• Improve customer service experience, create engaged customers and facilitate organic growth

• Adhere to and manage the approved budget

• Analyze statistics and compile accurate reports

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Maintain an orderly workflow according to priorities

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Set a clear mission and deploy strategies focused towards that mission

• Take ownership of customers issues and follow problems through to resolution

Qualifications:

Bachelor's degree Business Administration or related fields

• Minimum 3 years of working experience in  Operations role or Customer service**

• Good command in English (Speaking, Reading and Writing skill)**

• Excellent team management and communication skills

• Able to work under pressure and handle many tasks at once 

• level of leadership skill and interpersonal skills to work effectively with others

• Strong analytical and problem solving skills

We offer attractive salary commensurate with experience and ability, career development opportunities and generous fringe benefits to the successful candidates.  Please submit your English resume identifying your qualifications, work experience, current salary and expected salary with a recent photograph and more importantly the reason why you wish to join our group to jobs@andamandaphuket.com

Leading Nation HK Limited

["Leading Nation","Established in 2014 with presence now in Hong Kong, Guangzhou, Beijing, Chengdu and Manila, Leading Nation operates a collective of concepts. We create, identify and manage unique and original F&B concepts","and opportunities across Asia with our head office in Hong Kong. Working with talented F&B professionals, our core expertise in an ability to collaborate with landowners in creating compelling F&B concepts that stand the test of time by maintaining relevance","in the community. We provide a cultivating work environment and strong career development opportunities for suitable candidates.","About us:","www.leadingnation.com"]

Job Description

About Us

At Leading Nation, we’re redefining modern hospitality through visionary concepts and exceptional guest experiences. Headquartered in Hong Kong, we curate and operate a growing portfolio of award-winning restaurants, bars, and private clubs across Asia — each with its own distinct identity yet united by a shared commitment to excellence and innovation.

Our celebrated portfolio includes The Diplomat, honored among Asia’s 50 Best Bars; One-Michelin Star, Cristal Room by Anne-Sophie Pic, helmed by the world’s most decorated chef with an extraordinary 10 Michelin Stars; The Merchant, recognised by Tatler Dining for its refined modern Asian cuisine also Michelin mentioned; Sushi Mamoru, an intimate omakase experience led by masterful Japanese craftsmanship; the acclaimed Torikaze deemed as the hardest seats to secure in Japan; and WAGYUMAFIA, a cult-favorite global sensation that has turned Wagyu into a modern icon. Our multi-location brands — Morty’s, Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee) — continue to champion craftsmanship, community, and creativity across the region.

Anchoring our portfolio is Forty-Five at Landmark, a three-story, 20,000-square-foot destination redefining the intersection of art, design, and gastronomy in the heart of Hong Kong. With regional expansions such as the soon-to-launch Elephant Grounds Singapore, Leading Nation continues to set new benchmarks for world-class hospitality across Asia.

Company Website: www.leadingnation.com 

We are looking for an experienced Restaurant Manager / Assistant Manager to oversee daily operations and ensure the highest standard of service. This leadership role requires a passionate individual who is dedicated to fostering a positive dining environment and guiding our talented team.

Key Responsibilities:

• Oversee restaurant operations, including staffing, training, and scheduling.

• Ensure exceptional guest service and satisfaction by maintaining high standards.

• Collaborate with the kitchen team to execute menus and special events smoothly.

• Manage inventory, ordering, and cost control to maximize profitability.

• Develop and implement strategies for improving service and operational efficiency.

• Handle guest feedback and resolve any issues promptly and professionally.

Qualifications:

• Proven experience in a managerial role within a fine dining restaurant environment.

• Strong leadership and interpersonal skills.

• Excellent communication and organizational abilities.

• Experience with budgeting, financial management, and staff training.

• A passion for culinary excellence and a commitment to customer service.

Benefits:

• 8 rest days per month (after probation)

• Annual leave & Statutory holidays

• Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc

• Meal allowance

• Monthly Card Tips

• Medical allowance

• Staff discount

Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of available to "HR & Admin. Dept." by clicking Apply Now below. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Ascott International Management (Thailand) Co., Ltd.

["URGENTLY REQUIRED !!!","The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans more than 190 cities across over 30","countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.","Ascott has about 70,000 operating units and over 48,000 units under development, making a total of more than 118,000 units in over 760 properties.","The company\u2019s serviced residence and hotel brands include Ascott The Residence, The Crest Collection, Somerset, Quest, Citadines, lyf, Pr\u00e9f\u00e9rence, Vertu, Harris, Citadines Connect, Fox, Yello and POP!.","Ascott, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific\u2019s first international-class serviced residence with the opening of The Ascott Singapore in 1984. Today, the company boasts over 30 years of industry track record and award-winning","brands that enjoy recognition worldwide.","Ascott\u2019s achievements have been recognised internationally. Recent awards include World Travel Awards 2020 for 'Leading Serviced Apartment Brand' in Asia, Europe and the Middle East; Business Traveller Awards 2020 for \u2018Best Serviced Residence Brand\u2019 in Asia-Pacific","and the Middle East; DestinAsian Readers\u2019 Choice Awards 2020 for \u2018Best Serviced Residence Brand\u2019; Business Traveller China Awards 2019 for \u2018Best Luxury Serviced Residence Brand\u2019; and TTG China Travel Awards 2019 for \u2018Best Serviced Residence Operator in China\u2019.","For a full list of awards, please visit https:\/\/www.the-ascott.com\/ascottlimited\/awards.html."]

Job Description

COVER PROJECTS PTE. LTD.

Cover Projects Pte Ltd provides bespoke and turnkey solutions which can range from consultancy, design planning all the way to hospitality and food and beverage management concepts. We are a team which fuses design thinking with space and community management.

Job Description

Job Description & Requirements

Reports to:

Cluster Operations Manager

Position Summary:

The Duty Manager is responsible for the seamless and profitable operation of the service apartments during their assigned shifts. Acting as the primary point of contact, this role ensures the highest standards of guest service, health and safety, and security are maintained. The Duty Manager leads by example, coordinating all departments, resolving issues with professionalism, and taking a proactive approach to maximising revenue opportunities.

Key Responsibilities

1. Guest Experience & Relations

• Serve as the on-site representative for all guest inquiries, feedback, and service recovery, ensuring a personalised and exceptional experience.

• Ensure prompt, empathetic, and professional resolution of any guest issues.

• Proactively monitor guest satisfaction levels and implement measures to enhance service delivery.

2. Revenue Management & Upselling

• Possess a thorough understanding of room rates, packages, and structures as set by the Resident Manager.

• Actively promote and upsell apartment upgrades and additional services to maximise revenue.

• Manage and control daily late check-out requests in line with policy to optimise apartment availability and profitability.

3. Operational Oversight

• Supervise the front office, housekeeping, and maintenance teams during the shift to ensure seamless operations.

• Ensure all Standard Operating Procedures (SOPs) are strictly followed for check-in/out, room readiness, and security protocols.

• Conduct daily briefings and comprehensive handovers to ensure continuity and effective communication across all shifts.

4. Safety, Security & Compliance

• Act as the designated lead for the Fire Evacuation Policy, participating in and supporting the two mandatory annual drills: one for internal employees and a second with tenant participation.

• Conduct regular and random checks of the entire property to ensure all areas are secure, safe, and well-maintained.

• Respond to all emergencies and incidents with calm and clarity, executing established procedures.

• In the event of a tenant incident, lead the preliminary investigation in coordination with Security personnel, ensuring a thorough and discreet process, and submit a detailed incident report to management.

5. Team Leadership

• Guide, support, and motivate team members to deliver consistent, high-quality service.

• Address performance gaps promptly and provide constructive feedback; escalate HR matters to the DOO as needed.

• Foster a collaborative, accountable, and positive work culture.

6. Administrative Duties

• Oversee inventory levels for amenities, keys, and operational supplies.

• Support front office with rate adjustments, guest billing, and revenue protection.

• Prepare detailed shift reports and escalate any operational concerns to the Director of Operations.

• 
  

Person Specification & Requirements

1. Essential Qualifications & Experience:

• Diploma or Degree in Hospitality Management, Business, or a related field.

• Minimum of 2–3 years’ experience in a front office or guest services supervisory role, preferably within service apartments or a hotel environment.

• Proven experience in incident management and investigation.

2. Essential Skills & Knowledge:

• Strong leadership, interpersonal, and problem-solving skills.

• Excellent command of both verbal and written English.

• Proficient in property management systems (e.g., Opera, RMS, CloudBeds etc.).

• In-depth knowledge of fire safety procedures and security protocols.

• Commercially aware with a proven ability to understand rate structures and maximise upselling opportunities.

3. Personal Attributes:

• Proactive, vigilant, and demonstrates sound judgement.

• Able to remain calm and effective under pressure.

• Flexible and able to work shifts, including weekends and public holidays.

Avolta

Job Description

Title: Guest Experience Manager
Brand: Avolta Country: SG Job Type: Indefinite

WHO WE ARE

Avolta is the world’s leading and largest Travel Experience (Retail, Convenience, F&B) company (https://www.avoltaworld.com/en) with >5,500 outlets, >1,200 locations, >77,000 employees in more than 70 countries and annual revenue of Swiss Francs CHF 13.5 Billion in 2024.

We operate primarily at airports as well as other travel channels, including motorways, railways, cruises, border shops, downtown.

We are on a journey towards our Destination 2027 strategy, creating a travel experience revolution by putting the traveler at our core. Based on four strong pillars including delivering the Travel Experience Revolution, Diversifying our Geographical Presence, further fostering a Culture of Continual Improvement, and Sustainability, our strategy is ultimately powered by our people.

In Asia Pacific, we are present in more than 10 countries, including India, Sri Lanka, Maldives, China, Hong Kong, Macau, Japan, Vietnam, Malaysia, Singapore, Indonesia and Australia.

PURPOSE OF THE ROLE

As part of the regional Omnichannel Experience function, the Guest Experience Manager is responsible for all customer-facing service training, standards, and coaching, focusing on elevating the guest journey and in-store experience; and partners country teams to ensure consistent, high-quality execution and measurable improvement across all APAC business lines (Travel Retail, Convenience, Food & Beverage). The Guest Experience Manager plays a key role in driving guest loyalty, enhancing brand reputation, and supporting business growth across the region.

RESPONSIBILITIES

Customer Experience Standards

• Partner with country Operations and People, Culture & Organization (PC&O) teams to roll out Avolta’s customer experience framework, sales & service principles, and behavioural standards, considering local culture, traveler profiles, store formats and customer journey.
• Lead the creation of new materials tailored for APAC markets as required.
• Shape customer service experience for new store openings and refurbishments.

Learning & Development

• Continuously refine Avolta’s Customer Service Blueprint for APAC countries.
• Develop and lead the regional “train-the-trainer” program, equipping store managers and front-line teams with the skills and tools to drive sales and deliver exceptional guest experiences.
• Design and deliver training modules (in-person and digital) to build consistency in service excellence.
• Provide on-the-ground coaching and mentoring through regular store visits.

Performance Improvement

• Utilize employee feedback and customer experience measurement tools (e.g., Net Promoter Score, Mystery Shopping, Customer Perception tracking) to identify service gaps and opportunities.
• Leverage on insights to address gaps, improve training, recognize top-performing teams, and share cross market and outlets learnings.
• KPIs: Net Promoter Score (NPS) and Mystery Shopping results, as well as high training completion rates (>80%) for customer-facing staff, maintaining frequent coaching sessions, reducing complaint resolution time and closing identified service gaps efficiently.

Ambassador for Excellent Customer Experience

• Act as the regional Guest Experience role model, inspiring operations and front line staff to put customers at the heart of our business, always thinking about how we can elevate traveler touchpoints with us and exceeding their expectations.

WHAT WE ARE LOOKING FOR

Required Experience

• Education: Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related field. Additional certifications in customer service, hotel/travel operations, or retail management are advantageous.
• Professional Background: 8–10 years’ experience in customer-facing and learning development roles within service industries such as retail, F&B, hospitality, travel & tourism, or entertainment, with proven expertise in service excellence, training, and operational efficiency.
• Regional Experience: Proven ability to work with culturally diverse teams across Asia Pacific, lead cross-functional projects, and demonstrate a strong understanding of regional service customs, customer expectations and market nuances.

Key Skills & Attributes

• Leadership & Coaching: Demonstrates strong leadership and coaching abilities, with excellent collaboration and communication skills to build high-performing teams and work effectively across functions and geographies.

• Customer-Centric Mindset: Passion for creating exceptional customer experiences, with a proactive approach to identifying and addressing service gaps.
• Analytical & Improvement Focus: Skilled in using data and feedback tools (NPS, Mystery Shopping, etc.) to drive continuous improvement.
• Technical Proficiency: Familiarity with customer experience metrics, customer feedback tools and, digital learning platforms.

Personal Qualities

The ideal candidate is empathetic, approachable, and solution-oriented. This person demonstrates strong organizational and project management skills, as well as high integrity and professionalism. The ability to work both independently and as part of a team is essential. Strong influencing and persuasion skills are important, along with the capacity to motivate and inspire others to adopt new practices and drive positive change. Resilience and adaptability to change are also key qualities, enabling success in a dynamic retail and F&B environment.

Chaweng Regent Co., Ltd.

Job Description

About the role

Join the vibrant team at Chaweng Regent Co., Ltd. as an Assistant Front Office Manager on the beautiful island of Ko Samui, Surat Thani. In this full-time position, you will play a crucial role in ensuring exceptional guest experiences and maintaining the smooth operation of the front office. With your strong leadership and hospitality expertise, you will contribute to the overall success of this esteemed hospitality establishment.

What you'll be doing

• Supervise and coordinate the daily activities of the front office team, ensuring efficient and courteous service to all guests

• Assist in the planning and implementation of front office policies, procedures, and standards to enhance guest satisfaction

• Monitor guest feedback and address any concerns or issues in a timely and professional manner

• Contribute to the development and training of front office personnel to improve their skills and performance

• Collaborate with other departments to ensure seamless coordination and the delivery of a exceptional guest experience

• Maintain accurate records, reports, and documentation related to front office operations

• Provide support to the Front Office Manager in their absence and act as a backup when necessary

What we're looking for

• Minimum 5 years of experience in a front office or guest services supervisory role within the hospitality industry

• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team

• Strong problem-solving and decision-making abilities, with a customer-centric approach

• Proficient in using front office software and computer systems

• Thorough understanding of hotel operations, including front office procedures, reservations, and guest relations

• Adaptable and able to work in a fast-paced, dynamic environment

• Fluency in English, both written and verbal, with additional language skills being an advantage

The Executive Lounge Thailand

Job Description

• Supervise and manage staff operations during the assigned shift in accordance with company standards

• Handle customer service issues and resolve problems professionally

• Coordinate with relevant airport departments and internal teams

• Report shift performance and significant incidents to the Branch Manager

Qualifications

·        Male/Female, aged 30 years and above

·        Bachelor’s degree

·        Able to work in shifts; good personality, polite and well-groomed, with a positive attitude toward service work

·        Good command of English communication

·        Candidates with experience in the service industry will be given special consideration

Heysara Immigratesg Pte Ltd.

Job Description

Our client is looking for an experienced House Manager / Butler to oversee and manage a private residence. The role involves ensuring smooth daily household operations, maintaining high standards of service, cleanliness, and security, and coordinating vendors, contractors, and maintenance works. The successful candidate will also attend to distinguished guests with professionalism and discretion.

The ideal candidate has prior experience in private households or luxury service environments, is highly organized, detail-oriented, and capable of managing multiple responsibilities with confidence and confidentiality.

Key Responsibilities:

• Oversee and manage the house to ensure smooth, orderly, and efficient daily operations.

• Plan, coordinate and execute events and social gatherings, including dinner parties and receptions.

• Ensure the security of the household and its contents, including valuable artwork and collectibles.

• Maintain the highest standards of hygiene, cleanliness and presentation across all household areas.

• Attend to guests’ needs, including serving meals, beverages, and refreshments when required.

• Handle procurement of daily necessities and other household supplies.

• Supervise household improvements, repairs, maintenance and renovation projects.

• Liaise and coordinate with vendors, contractors, and service providers to ensure timely and quality service delivery.

• Perform occasional relief driving duties as needed.

• Carry out any other duties as assigned by the leader

Other Information:

Working Hours: Mon to Fri, 9am-6pm

Heysara Immigratesg Pte Ltd | 17C8583

Lee Ainy @Lee Muini | R1218268

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Fraser Suites Sukhumvit

Job Description

About the role

As a Duty Manager at Fraser Suites Sukhumvit, you will play a pivotal role in ensuring the smooth and efficient operation of our luxurious serviced apartments. Your primary responsibility will be to oversee and coordinate the day-to-day activities of the Front Office team, catering to the needs of our discerning guests and delivering exceptional customer service. This full-time position is based in our prime location in the heart of Wattana, Bangkok.

What you'll be doing

1. Supervising and leading the Front Office team to ensure excellent guest service and satisfaction

2. Handling guest inquiries, requests and complaints in a professional and timely manner

3. Monitoring and maintaining the hotel's occupancy, reservations, and room status

4. Overseeing the check-in and check-out processes, ensuring seamless experiences for guests

5. Coordinating with other departments to ensure the efficient delivery of services

6. Implementing and upholding standard operating procedures and policies

7. Participating in the development and implementation of guest-facing initiatives

8. Providing training and support to the Front Office team to enhance their skills and performance

What we're looking for

1. Minimum 3 years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry

2. Strong leadership and people management skills, with the ability to motivate and develop a team

3. Excellent communication and interpersonal skills, with a customer-centric approach

4. Proficiency in English, both written and verbal, and a working knowledge of Thai

5. Familiarity with hotel management software and systems

6. Ability to work in a fast-paced environment and make quick, informed decisions

7. Diploma or Degree in Hospitality Management or a related field

What we offer

At Fraser Suites Sukhumvit, we believe in providing our employees with a supportive and rewarding work environment. As a Duty Manager, you will have access to a range of benefits, including competitive remuneration, performance-based bonuses, and opportunities for career advancement. We also offer comprehensive health insurance coverage, paid time off, and various wellness initiatives to promote a healthy work-life balance.

About us

Fraser Suites Sukhumvit is a premier serviced apartment complex located in the heart of Bangkok's vibrant Wattana district. Our luxurious apartments cater to the needs of both short-term and long-term guests, offering a perfect blend of comfort, convenience, and exceptional service. As part of the Fraser Hospitality Group, we are committed to delivering a world-class experience to our guests and creating a rewarding work environment for our employees.

If you're ready to take on a dynamic and challenging role in the hospitality industry, we encourage you to apply now and join our talented team at Fraser Suites Sukhumvit.

Oasia Hotel Singapore

Designed with business and leisure travellers in mind, Oasia Hotel Singapore is easily accessible to the Central Business District and shopping belts of the city. Oasia’s oasis experience begins once you set foot inside the hotel, which represents an escape from the hustle and bustle of the city.

Job Description

Responsibilities

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
• Detailed JD to be discussed during interview.

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

• Able to work night shift

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

The Front Office Manager assists the Hotel Manager in the overall administration and operation of the Front Office department. The Front Office Manager is primarily responsible for providing leadership, supervision, direction for Front Office department in accordance with the Objectives and Quality Standards established by The Hotel; while driving the business to achieve its maximum potential financially and operationally.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepares the short-term and long-term department strategies for onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develops, recommends, and advises the Hotel Manager on potential areas for opportunities in pertinence to processes and strategies within the Hotel.
• Champions and guides Front Office department in upholding all aspects of the Brand Experience for The Hotel, ensuring all brand touchpoints are delivered consistently in delivering upon the most memorable experiences for our guests.
• Detailed JD to be discussed during interview.

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous

Marriott International

Job Description

Amara Sanctuary Sentosa

Job Description

Job Responsibilities:

• In charge of managing the Front Office team on shift. Provide directions and guidance towards team members in accordance with standard operating procedures established by the Resort.

• Responsible for the smooth running of the day-to-day operation of the Resort.

• Work closely with other departments in meeting guests’ requests.

• To handle and attend to guest feedback and resolve their complaints timely.

• Meet and Greet the VIP, CIP, Long stay and high paying guest.

• Monitor room inventory closely to ensure maximum utilization of rooms to generate higher revenue.

• Provide supervision, training and coaching to the Front Desk staff.

• Maintain and update the departmental standard operating procedures to remain relevant.

Job Requirements:

• Diploma with a minimum of 3 years in a similar capacity.

• Excellent verbal and written communication skills.

• A team player and must work independently.

• Willing to work shifts, weekends and Public Holidays.

• Knowledge in HMS would be an added advantage.

For Singaporean applicants only.

Employability Partner: NTUC e2i (Employment and Employability Institute)

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Katong Holdings Pte Ltd

Job Description

Neighbourhood Host also known as the Duty Manager is responsible overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. 

Join us as a Neighbourhood Host in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

• Reports directly to and communicates with the Assistant Front Office Manager or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Facilitate and provide inputs for Front Office/Operations meetings.

• Works with Front Office Manager , Assistant Front Office Manager and Human Resources on manpower planning and management needs.

• Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions. 

Financial returns:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Front Office Manager, Assistant Front Office Manager and Finance Manager in the preparation and management of the Department’s budget.

Guest experience:

• Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves problems in a timely manner.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and IHG One Rewards members receive loyalty recognition.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

Responsible business:

• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

• Takes appropriate action in times of emergency situations and ensure incidents are reported using the hotel's Property Management System (PMS).

• Fully conversant with all hotel emergency procedures.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Log security incidents and accidents in accordance with hotel requirements.

Accountability

Under the general direction of the Front Office Manager or Assistant Front Office Manager and within the limits of established IHG Hotels Group and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, and assisting them with inquiries.  You will also help to create a desired work culture around our Winning Ways of the IHG Hotels Group and embrace the IHG Commitment to IHG Journey to Tomorrow.

Qualifications and Requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in Front Office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office Systems (OPERA).

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Night Manager/Duty Manager provides overall management coverage during overnight operations, ensuring guest satisfaction, service excellence, safety, and smooth hotel operations — with a strong focus on Front Office and Night Audit activities. This role is responsible for upholding service standards, supervising overnight staff, managing incidents independently, and ensuring business continuity, guest loyalty, and operational integrity in line with Accor’s vision and values.

Key Responsibilities:

• Provide visible management presence and operational leadership across all hotel departments during overnight hours, with primary focus on Front Office and Night Audit operations

• Ensure the accuracy and completion of Night Audit procedures, daily reports, and system rollovers

• Safeguard hotel profitability by monitoring overnight revenue, handling discrepancies, and ensuring compliance with financial controls

• Lead, motivate, and support overnight Front Office and security teams to deliver consistent, high-quality guest service

• Ensure guests experience a seamless and comfortable stay, particularly during late-night arrivals and early departures

• Maintain strong guest relationships overnight, proactively addressing concerns and fostering guest loyalty

• Anticipate and respond effectively to guest needs, emergencies, and unexpected operational situations

• Handle and resolve escalated guest complaints and incidents promptly and professionally

• Monitor guest feedback through Voice of the Guest (VOG), online reviews, and in-house feedback, and follow up accordingly

• Ensure hotel safety, security, and emergency procedures are followed at all times during night operations

• Actively demonstrate and reinforce Accor’s Vision and Values in all overnight activities and decision-making

Qualifications:

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent

• Minimum 5 years of relevant experience in Front Office or hotel operations, preferably including night shift exposure

• Previous leadership or supervisory experience is an advantage

• Strong service mindset with the ability to make sound decisions independently

• Experience with Opera PMS or similar property management systems

• Excellent interpersonal, communication, and problem-solving skills

• Able to remain calm, professional, and decisive during overnight operations and emergencies

Private Advertiser

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.

• Manage service recovery for escalated guests’ concerns and feedback.

• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.

• Collaborate with various departments on guests’ special requirements and requests.

• Monitor front office operations to ensure adherence to organizational standards and procedures.

• Monitor room inventory levels and reconcile discrepancies.

• Manage staff performance to achieve departmental goals.

• Provide coaching and guidance to improve staff work performance.

• Manage emergency situations.

• Record and report all unusual events to the Management.

• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.

• Min. 2 years of working experience as Duty Manager.

• Able to perform rotating shifts, including weekend and public holidays.

• Team player with a positive work attitude.

• Passionate to serve and go the extra mile for guests.

• Possess excellent communication, interpersonal and leadership skills.

• Able to make sound decisions and solve problems effectively.

• Able to work under pressure.

OUE Limited

OUE Limited is a leading real estate and healthcare group, growing strategically to capitalise on growth trends across Asia.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
The Assistant Guest Experience Manager meet and greets guests, providing prompt and courteous service. He/ she ensure guest stay was satisfied and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, ensure quality service was provided to guest.

What will I be doing?
As the Assistant Guest Experience Manager, you will be responsible for performing the following tasks to the highest standards:

• Assist to oversee daily operations in all Guest Experience team, drive departmental objectives for self and team, ensure effective communication and working in a team to reach department KPIs.
• Create a “WOW” experience of guests, elevating on guest experience - inclusive of high impact touch points and consistently meet and exceed guests and VIP expectations.
• Lead the Guest Experience team to ensure that appropriate training was conducted, and guidance provided to perform on their task.
• Coach new Guest Experience Executive on roles and responsibilities and support new team members in any areas that they are not yet competent to handle independently.
• Conduct pre-shift briefings and advise your shift team of any special events or VIP Guests in the hotel that day.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and guest care to team members and guests
• Promote and administer Hilton Honors programs.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
• Welcome guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Assistant Front Office Manager to follow-up where appropriate.
• Develop and maintain relationship with VIP guest and special attention guests, recognizing their preferences and ensuring attention are met and ensure information are shared across the hotel departments.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
• Promptly answer the telephone and email inquiries, inputting messages into the guest profile and advise other team members on special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
• Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
• Attend front desk daily briefings, shift handovers, meetings and share to the team on updates.
• Ensure Guest Experience team has current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Understand local tourism culture and city profile to provide considerate service to guests.
• Serve your role and Team in an environmentally conscious manner.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?
A Assistant Guest Experience Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• At least 2 years of previous experience in the hotel, leisure or retail sector
• Calm, efficient, resourceful and organized
• Excellent personal presentation and communication skills
• A passion for delivering Exceptional levels of Guest Service
• Ability to listen and respond to demanding Guest needs
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.

• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.

• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

Qualification

• Minimum 2 years' experience in comparable position

• Experience in delivering impeccable customer service and responding to feedback and complaints

• Relevant tertiary qualifications or equivalent experience

• Excellent communication (in- person)

• Exceptional customer service

• Superior knowledge of local and national OH&Sregulations

• Number savvy and proficient with calculations

• Understanding of health and fitness industry is desirable

• MS Office (Word, Excel, Outlook) – intermediate

• Customer Relationship Management (CRM) database – intermediate

• Fluent written and spoken Thai and English language

Common Area Co., Ltd.

Marasca™ is all about changing your pace of life to rediscover yourself. As you walk through our doors, you will discover a feeling of home; stylish yet

Job Description

Job Scope:

EXPECTATIONS FOR YOUR ROLE:

• As a Front Office Manager, you are responsible & empowered to create & manage all activities relevant to Lub d core activities & promotions. Support the guests with their quest for information on our neighborhood & all hostel’s product offerings. As an Activities Manager, you are there as well to drive & guide the activity host/hosts, support all areas and spend time developing the hosts skills related to activities. Lead by example, driving the energy, spirit & motivation of the team and our guests. Build an active team environment in the day to day operations.

• You are to multitask into Front Office areas. Assign hosts as required to also multi-task across the various roles. You are a Scout Leader, an Expert Guide and the center of our Neighborhood. You will help guests connect to other guests and always Troubleshoot.

Key Duties as a Front Office Manager:

• Manager to create Lub d activities and events in collaboration with the Marketing staff.

• To supervise those activities and events that are provided for our guests according to schedule.

• To create, make, lead & participate with our guests in the activities and special events that we offer.

• Ensure all marketing tools and collateral are in place and well distributed inside and outside the hotel.

• To participate, engage, reply to the Whatsapp Social Space Social and promote the activities and events. 

• As a Manager you are a troubleshooter, positioning yourself within the hotel where guest needs are. Main support to the Front Office and F&B as needed, and guest requests as needed. You lead the team & yourself to meet the guest needs.

• You are to support all non room revenue programs, ensuring we have the right equipment and collateral in place.

• As a scout leader that knows the neighborhood & the location better than hosts. Share your knowledge & experience with guests & the hosts. Direct guests towards the tour counter regarding such guest’s inquiries.

• Attends guest's complaints, inquiries and requests, and refers problems to the Manager if unable to assist. You are empowered to solve the problems as a Guest Experience person and must collaborate with the Front Office team to do so.

• Responsible for the daily role of the Activities Host/Hosts, ensuring they are following the requirements of their job description & SOP’s.

• As the Guest Experience Manager you are to ensure monthly activity programs are in place, and ensure you are gathering details on participation, guest feedback  and create formal reports supporting the activity program & events program.

• Support the scheduling of Activities Host/Hosts & team with the F&B Manager and Hotel Manager.

Other Essential Duties & Responsibilities:

Winning Formula

• Ensuring self & team members welcome our guests to the world of Lub d, and the neighborhood, smiling and using eye contact at all times.

• Ensure guests enjoy Lub d activities & events experience.

• Create & serve the activities we offer to our guests in a timely manner and at the standard that is set by the Marketing staff, F&B Manager and Property Leader.

• Schedule activities and preparation, train hosts how to do this per SOP’s.

• Maintain all common areas and especially the Activity Hub in terms of appearance & cleanliness, also ensuring equipment is well maintained.

• You must ask our guests often how their stay is and if there is anything we can do to help them. Listen to their feedback and follow up with urgency & care, making sure we delight the guest with a quick response and caring attitude. Use the tools given to raise the problems, identify them, explain the issues, and propose solutions.

• You must multi-task, offering support through the hotel. Must be willing to constantly adapt to the needs & demands of our guests. 

• To assist guests often, approaching them if they may seem to need help, making sure their stay at the hotel is comfortable and an experience to remember. Encourage all hosts and every staff hotel member to do the same.

• Ensure that the guests depart the hotel with a positive impression. 

• Invite all satisfied guests to leave a positive review on all the online platforms.

• You are to maintain and develop good relationships with all 3rd party vendors, actual and potential partners and performers.

Means to success

• Creating a positive attitude. Be self-disciplined and self-motivated, and always willing to multi-task as guest needs & operations require.

• Dynamic: Progress, action, forward momentum. Pursues activities with energy and drive.

• Will have to work on various shifts, and days and support the variations to meet the guests needs.

• Encourage creativity, learning & new ideas for self and team. Aspire to provide services everyday.

• Placing emphasis on guest satisfaction and delivery prompt, courteous service.

• To be flexible and willing when asked to fill in any areas where needed to help or required and ready to other duties as required.

Administrative Duties

• Ensure all reports are completed as required, fill in daily log reports and handover to the next shift/team.

• Reply all guest reviews on all online platforms. Share with staff members and appropriate department feedback and analysis. Report to the Property Leader when required.

• Preparation for next day activities/events and arrangement needs.

• Conduct monthly safety training to Activities host/hosts.

• Monthly inventory for all activities’ equipment of all common areas.

• Be an ambassador for the Lub d brand, both in and out of work, promoting the positive reputation of the brand. Post positive comments on social media and information that is not confidential or can be negative on the brand reputation.

Human Resource needs

• Understanding, supportive, encouraging & helpful to all as a manager.

• Create a positive atmosphere with your colleagues and team members of the Hotel.

• Follow & supervise the rules & regulations stipulated by human resources around uniforms, personal hygiene & appearance.

• Ensure self & hosts are using appropriate language, positive attitude with guests and team members & relationship with guests and professionals.

Relations

• Report directly overall to the Property Leader.

• Assist in maintaining a close working relationship with all Departments of the Hotel, ensuring information is shared freely and timely

Knowledge & Performance

• Ensure self & hosts are selling the various products available to our guests, participate in the incentive programs & manage the incentive program tasks and reporting.

• Contribute to overall operational efficiency by performing relevant duties as assigned.

• Ensuring maximum guest satisfaction through guest interaction and attention from self & hosts.

• Establish honest, friendly, genuine & caring professional relationships with our guests. You are their guide, their scout and their neighbor.

• Provide guests with the most accurate and up to date information at all times regarding the hotel, relevant activities and events in the hotel, promotions & specials and local neighborhood events.

• Be a part of the training programs, and ensure all SOP’s are used by the hosts and restrained by you.

Commercial Action

• Have a thorough knowledge of the room types sold, the food & beverage products we sell, along with any other commercial products that drive revenue to the business.  It is your responsibility to maximize these revenues.

• Maintain the reputation for the Hotel and assist to increase the overall profitability and awareness.