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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The position is responsible in managing various aspects of the Lobby Operation at Raffles Hotel Singapore and ensures the seamless delivery of the service experience throughout the entire guest journey. Together with the Lobby Operations management team, the Lobby Supervisor acts as the center of all communication and action during any irregular incident during a guest’s stay.

Primary Responsibilities

Delivers the guest journey from pre-arrival to post-departure

• Supervises the Raffles Hotel Singapore guest experience through a seamless flow of processes.

• Leads the Lobby Ambassadors in providing a first-class arrival experiences for all guests including a seamless and personalised check-in experience.

• Ensures the smooth running of the Lobby Operation team by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

• Upholds a flawless impression and perception of Raffles Hotel Singapore products and colleagues.

• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

• Maintains the Lobby operation team as a one-stop shop and information center for any guest related matter.

• Maintain the Lobby Operations team as acting host for all main building outlets.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Handles cashier and Lobby Operation Coordination Duties

• Supervises accurate execution of all cashiering and billing duties.

• Cooperates with the Finance team and trains the Lobby team on credit policies and procedures.

• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and completion of all essential preparatory tasks prior to guests’ arrivals.

• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieve all goals as set by management.

• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.

Maximise efficiency of resident and guest incident management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.

• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.

• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.

• Seeks constant Improvement of quality in product and services.

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Manager and always reinforces hotel values.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or degree from preferably hospitality or related field.

• Minimum 3 years’ relevant experience with at least 1 year at a supervisory level.

• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.

• Contributes in the team, work punctually and effectively.

• Ascertains and addresses guest/colleague needs.

• Supervises, trains and motivates individuals and creates and maintains a cohesive team.

• Focuses on service with an eye for detail and an approachable attitude.

• Works well under pressure, analyzes and resolves problems, and exercises good judgment.

• Prioritises and organises work assignments and delegates work effectively.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Possesses good computer and property management system skills.

• Flexible and able to embrace and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

The Village Hotel

Job Description

Responsibilities:

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

The Village Hotel

Job Description

Responsibilities:

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.

Marriott International

Job Description

Marriott International

Job Description

Aloha Resort

Job Description

About the role

As the Front Office Supervisor at Aloha Resort, you will play a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services. In this full-time position, you will be responsible for overseeing the day-to-day activities of the front office team, providing exceptional customer service, and contributing to the overall success of the resort on the beautiful island of Ko Samui, Surat Thani.

What you'll be doing

• Supervising and coordinating the front office team, including scheduling, training, and performance management

• Handling guest inquiries, reservations, check-ins, and check-outs in a professional and courteous manner

• Resolving guest concerns and complaints effectively and promptly

• Maintaining accurate records and reports for front office operations

• Implementing and monitoring front office policies and procedures to ensure high standards of service

• Collaborating with other departments to ensure seamless guest experiences

• Identifying opportunities for process improvements and contributing to the overall growth of the resort

What we're looking for

• Minimum 2-3 years of experience in a front office or guest services supervisory role within the hospitality industry

• Strong customer service orientation with the ability to handle a wide range of guest inquiries and requests

• Excellent communication, interpersonal, and problem-solving skills

• Proficiency in using front office software and hotel management systems

• Proactive and adaptable, with the ability to work effectively in a fast-paced environment

• Fluency in English, with proficiency in Thai or other languages an advantage

• Relevant qualifications or experience in hospitality management or a related field

What we offer

• Service Charge

• Uniform

• OC

• 3

Coral Cliff Beach Resort

Job Description

About the role

We are seeking a friendly and professional Reception team member to join our dynamic hospitality team at the Coral Cliff Beach Resort in Koh Samui, Surat Thani. In this full-time role, you will be responsible for providing exceptional customer service to our guests and ensuring the smooth running of our resort operations.

What you'll be doing

1. Greeting and welcoming guests in a warm and courteous manner upon arrival

2. Efficiently handling guest check-ins and check-outs, as well as managing room reservations

3. Responding promptly to guest inquiries and requests, and providing information about the resort's facilities and local attractions

4. Maintaining accurate records and documentation related to guest stays

5. Assisting with the coordination of transportation and other guest services

6. Ensuring the reception area is well-organised and presentable at all times

7. Collaborating with other departments to deliver a seamless guest experience

What we're looking for

1. Previous experience in a customer service or hospitality role, preferably within a hotel or resort setting

2. Excellent communication and interpersonal skills, with the ability to converse fluently in English

3. Strong organisational and multitasking abilities to handle various tasks simultaneously

4. Proficient in using computer software and hotel management systems

5. A friendly, professional and customer-focused attitude

6. Flexibility to work in a fast-paced environment and during peak periods

What we offer

At Coral Cliff Beach Resort, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and wellness packages

2. Opportunities for career development and training

3. Discounted rates on resort accommodations and dining

4. A vibrant and inclusive company culture

About us

Coral Cliff Beach Resort is a renowned beachfront resort located on the idyllic island of Koh Samui. With our stunning natural surroundings, luxurious amenities, and exceptional service, we strive to create unforgettable experiences for our guests. Join our team and be a part of our continued success in the hospitality industry.

Apply now to become our next Reception team member!

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300 + Shift Allowance + AWS + VB

• Entry Level are welcome

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic Up to $2800 + $300 (Clothing Allowances)

• Well Established Company

• Working Location: CBD Area

• Working Timing: Mon – Friday, 9am – 6pm

• 1 year experience in customer service, events or hospitality

Your Role, Your Influence:

• Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs

• Work as a team with Project Management Team or Senior Community Associate to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members.

• Prepare and distribute promotional materials & partnership news to guests/potential members

• Be responsible for info email queries and replying or forwarding them as necessary Operations

• Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team.

• Coordination with other team, vendors or Building Management for IT, Engineering, Housekeeping & Accounting related tasks

• Ordering consumables & operating supplies with approval from Community Manager

• Submit receipts to Community Manager for expense reports

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts and other collaterals.

• For any walk-in queries and leads, either escalate it to the relevant Sales team member if it's a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal

• Taking ownership of events on a rotational basis to be able to give the client a smooth service

The Ingredients for Success:

• 1 year experience in customer service, events or hospitality

• Must have strong verbal and written communication skills in English

• Basic computer skills in Word, Excel, Powerpoint

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

CONRAD SINGAPORE MARINA BAY

Job Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist in “WOW” experience of guests.
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Manage queue at the desk and assist with the arrivals and departures at the front desk when required.
• Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
• Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef
• Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Maintain the required level of inventory on F&B items and Guest amenities.
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional image and manner with an emphasis on hospitality and Guest service.
• Solicit and provide feedback to the Guest Experience Manager on guest comments.
• Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times
• Comply with Hotel security, fire regulations and all health and safety legislation
• Familiarize with Hotel and Guest Experience policies.
• Undertake tasks as instructed by the Guest Experience Manager
• Serve your role and Team in an environmentally-conscious manner
• Coach new Guest Experience Executives on role and responsibilities

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• At least 4 years of previous experience in the luxury hotel, leisure or retail sector
• Calm, efficient, resourceful and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Multi-lingual
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join a dynamic team and take on a pivotal role in enhancing guest experiences through operational excellence. This position involves managing various facets of operations in a vibrant residential environment.

Responsibilities:

• Oversee all operational aspects related to administration, finance, guest services, housekeeping, front office, and reservations.

• Ensure adherence to established reception policies and procedures to maintain high service standards.

• Manage accounts payable and receivable, including executing financial transactions such as bill payments, invoicing, and processing refunds.

• Provide exceptional customer service to internal and external guests by effectively handling reservations and ensuring cleanliness standards are met across all areas, including guest rooms and common spaces.

• Process reservation requests from multiple channels, including email, online bookings, and service transfer requests.

Requirements:

• Diploma or NITEC in hospitality or tourism is required.

• A minimum of 3 to 5 years of experience in the hospitality or customer service sector is preferred.

• Proficiency in OPERA systems and Microsoft Office.

• A strong passion for helping others and a commitment to providing outstanding service.

• Ability to collaborate effectively in a team-oriented environment and consistently deliver high-quality work.

• Willingness to work shifts, including weekends and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Elephanthills Co., Ltd.

Job Description

Roles and Responsibilities

• Manage and coordinate all aspects of the inspection tours, ensuring itineraries are executed perfectly and client needs are anticipated and met.

• Be physically present at the camps during agent/client activity to guarantee service delivery meets the highest standards.

• Conduct personalized welcome and departure procedures for VIP guests and agents.

• Inform clients comprehensively about camp services, activities, safety procedures, and the company's conservation and sustainability initiatives.

• Serve as the critical communication link between the Chiang Mai Head Office, the Camps’ operational teams, and the international agents/guests.

• Coordinate efficiently with all departments (e.g., Reservations, Operation, Production team and Tour Guide) to fulfill special guest requests and resolve issues in real-time.

• Masterfully handle and resolve all guest inquiries, concerns, or unforeseen issues proactively and reactively with professionalism and diplomacy to ensure swift service recovery.

• Collect, analyze, and report on client and agent feedback to senior management, suggesting concrete strategies for continuous service improvement and maintaining brand reputation.
  

Qualifications

• Bachelor's Degree (or higher) in Hospitality Management, Tourism, Business Administration, Communications or a related field.

• Proven professional experience in a Guest Relations, Front Office or highly mobile client-facing role within the luxury hospitality or international tourism sector is highly advantageous.

• Fluency in English (written and spoken)

• Must possess a valid driving license and the ability to drive a car

• Open to all nationalities

• Work permit available only

Operational Requirement: The role demands mandatory and frequent travel to both of the company's camp to oversee guest operations:

• Elephant Hills in Phanom District, Surat Thani Province (Southern Thailand).

• The Bush Camp in Hot District, Chiang Mai Province (Northern Thailand).

Email : hrmanager@elephanthills.com

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team!

As a Guest Relations Executive (Supervisor), we rely on you to:

• Lead and supervise service associates to ensure efficient daily operations and high-quality guest service delivery
• Manage guest relations by promptly addressing and resolving guest requests to maintain smooth operations
• Develop and implement strategies to enhance guest engagement and improve loyalty scores
• Recognize and respond to guest loyalty through personalized service that reflects professional hospitality standards
• Collaborate with team members to uphold the resort’s service excellence and guest expectations
• Adapt to shift work schedules to maintain consistent guest service coverage

We are looking for someone who:

• Experience in the hospitality industry with knowledge of OPMS (Opera Property Management System)
• Educational background related to hotel management or hospitality
• Strong communication skills demonstrated through effective engagement with international and domestic travelers
• Ability to deliver personalized guest service by identifying and responding to guest loyalty

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Claudine Pte. Ltd.

Job Description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Reservations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

Your responsibilities include:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant
• Manage reservations through phone calls, emails, and other forms of communications
• Assist the Managers with seat plan arrangements for each service
• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable
• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in enquiries, incoming calls, emails, and tour bookings.

• Support member check-in and check-out processes, including the preparation of welcome packs.

• Assist with daily office operations, pantry management, and coordination with vendors and building management.

• Provide support for events, including setup and food and beverage arrangements.

• Attend to member requests and assist in resolving issues to ensure a positive member experience.

• Assist in promoting the workspace by managing leads and conducting tours for clients.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

Hilton Hotel

Job Description

A Guest Service Supervisor supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Service Supervisor, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Assign and instruct Guest Service Agents, Operators and Bell Attendants in details of work
• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Agents, Operators, Reservation Agents, Bell Attendants and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Supervisor serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Langham, Hong Kong

["A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying\u2019nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East."]

Job Description

OUR VISION

Building Great Memories

MAJOR ACCOLADES

2016 - 2025     Three Michelin Stars – T'ang Court

2021 - 2025    Condé Nast Traveler Readers' Choice Award: Top 10 Hotels (HK)

2020 - 2025    Earth Check Certification Platinum Certificate

2004 - 2025    Caring Company Award

2020                  The Best of The Best Masterchef – T’ang Court

2015 - 2019      Forbes Travel Guide Five-star Award Winner

2016                  Travel+Leisure Best Top 5 Hotels in Hong Kong

 Responsibilities

• Perform lobby reception supervisory duties including hotel guests check in & check out, enquires and cashier;

• Greet VIP guests;

• Assist the Business Centre and Guest Services areas whenever necessary;

• Handle guest comments and complaints with tact in accordance to the hotel’s policies and procedures;

• Promote hotel facilities including Health Club, Business Centre and F&B outlets;

• Follow up on amenities order on a daily basis;

• To provide on-the-job training to new colleagues;

• Handle ad hoc projects assigned by the management.

Qualifications

• Minimum 3 years working experience in hotel industry

• Relevant education background

• Independent & confident to work under pressure

• Good interpersonal skills

• Good team player with excellent communication skills in both English & Chinese

• Additional language would be an advantage

To understand more about our people, workplace and the culture, you may watch our latest stories at below: https://www.youtube.com/@TLHKGHRConnect

Dynamic Human Capital Pte Ltd

Connecting talents . Driving dreams

Job Description

Work Type: Starting as a part-time employee for about three months, with the possibility of converting to full-time depending on performance | 5-day work week (rotating shifts, incl. nights) | 5-day work week (weekends/PH/ rotating shifts, incl. nights)

Key Responsibilities

Guest Experience

• Assist guests with check-in via mobile app or kiosk

• Encourage and guide guests on using the DiscoverASR app

• Handle guest queries and requests from arrival to departure

• Facilitate smooth communication and personalised service

Operations & Property Support

• Monitor room availability using the Property Management System (PMS)

• Ensure processes follow corporate guidelines

• Perform basic book-keeping when required

• Assist housekeeping with regular rounds, especially social spaces

• Handle walk-ins, emails, and phone enquiries

• Perform light housekeeping/engineering tasks

• Liaise with outsourced vendors for cleaning and maintenance

Community Building

• Observe guest preferences and manage guest profiles

• Support the Ambassador of Buzz in curating and executing events

• Proactively engage guests to gather feedback and improve experiences

Job Requirements

You are:

• Dynamic, self-motivated, and confident in communication

• Passionate about tech, creative, entrepreneurial, and collaborative communities

• A people person who’s hands-on and proactive

• Detail-oriented with strong problem-solving skills

• Tech-savvy and quick to learn new systems

• A bonus if you have a skill (coffee-making, bartending, singing, tech geek, etc.)

• Willing to work rotating shifts, including night shifts

Shortlisted candidates will be required to submit a 1-minute video: “All About Me”

EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job Description – lyf Guard (Guest Service)

Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional multitasking skills, as you will act as the go-to person for help, recommendations, advice, simply a friendly chat. You'll be a master multi-tasker, ensuring that every guest feels comfortable, supported, and part of our fantastic lyf community.

Responsibilities

1.      Managing Guest Experience:

·           Assist lyf guests with check-in procedures.

·        Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.

·           Conduct property tours for new and potential lyf guests.

·           Receive and promptly transmit messages to guests.

·           Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.

·           Promote and encourage the growth of ASR membership and lyf digital membership.

2.      Ensure operational efficiency:

·           Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).

·           Adhere to corporate guidelines for all operational processes.

·           Perform bookkeeping activities when required.

·        Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.

·           Manage walk-in inquiries, emails, and other lyf-related enquiries.

·        Supervise events to ensure compliance with house rules and address any issues that arise.

·        Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

3.      Creating an inclusive and collaborative community:

·        Maintain guests' preference profiles and track their likes and dislikes.

·        Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.

·        Support the AOB in curating and planning the event calendar for guests.

·        Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.

·        Anticipate and address guests' needs to exceed their expectations.

Job Requirements

You are:

·        Experience in guest service or customer-facing roles is preferred.

·        Dynamic and self-motivated with strong verbal and written communication skills

·        Highly organized with excellent multitasking abilities.

·        Attention to detail and able to anticipate and react to the needs of guests' demands

·        Knowledge of property management systems and other relevant software is a plus

·        Tech savvy, able to pick up and use new systems and technology solutions easily

·        Familiarity with local attractions, services, and events.

·        Ability to remain calm and composed in challenging situations.

·        Flexibility to work in shifts, including weekends and public holidays.

·        Customer-oriented, warm and friendly personality with a genuine passion for creating a welcoming and inclusive community atmosphere.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in enquiries, incoming calls, emails, and tour bookings.

• Support member check-in and check-out processes, including the preparation of welcome packs.

• Assist with daily office operations, pantry management, and coordination with vendors and building management.

• Provide support for events, including setup and food and beverage arrangements.

• Attend to member requests and assist in resolving issues to ensure a positive member experience.

• Assist in promoting the workspace by managing leads and conducting tours for clients.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

Swire Hotels

SIX DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.

Job Description

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supports the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Assistant is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Prepare for daily arrivals and departures.

• Ensure all guest information such as identity card, credit card, contact details are input correctly in guest profiles and reservations.

• Assist with guest transportation by house car and taxi, and review next day transportation and on day report.

• Reply to guest emails in timely manner.

• Process all incoming and outgoing calls accurately and courteously to ensure smooth internal & external telecommunication as per hotel standards.

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• Minimum 1 - 2 years of experience in customer service; fresh graduates will also be considered

• Diploma or above; graduate from hotel school or hospitality training institute is preferred

• Strong interpersonal and communications skills. Excellent command of both written and spoken English

• Great team player, flexible and self-motivated

The Cherries on Top (Nice-to-Haves):

• Passionate, independent & able to work in a face-paced environment

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

• Join our wellness programme to elevate your mental and physical wellbeing!

• Enjoy discounts at our restaurants, bars, and spa -- at all locations!

• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

We offer attractive benefits and excellent career development opportunities to our team members.

Want to be one of us? Please Apply Now!

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Management Limited

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Supervise daily membership and guest service operations

• Manage shifts and maintain accurate records

• Coordinate with front-of-house teams to ensure smooth service

• Support marketing initiatives, promotions, and event planning

• Uphold company policies and maintain confidentiality

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

Job Responsibilities:

• Welcome and assist guests to ensure a positive and seamless dining experience

• Manage reservations, seating, and booking enquiries accurately

• Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email

• Provide clear information on menus, operating hours, promotions, and dining policies

• Handle group, corporate, and complex bookings, including pre-payments and special arrangements

• Support service recovery, guest feedback handling, and complaint resolution

• Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination

• Monitor enquiry channels and reservations to meet response time SLAs

• Promote menu highlights and offers to enhance guest engagement

• Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Job Requirements:

• 1–2 years of F&B or customer service experience is a plus.

• Strong communication and interpersonal skills.

• Service-oriented with problem-solving abilities.

• Able to work shifts, weekends, and public holidays.

• Team player with a positive and professional attitude.

• Able to work in a fast-paced environment.

Marriott International

Job Description

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

PARK VIEW HOTEL PTE LTD

OUR HOTEL

Job Description

• Provide all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.

• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer staffs more holistic training ,towards possible promotion.

• Answering inquires by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.

• cashiering duties

Job Requirements:

• No Experience are Welcome

• Candidates-must able to speak and written English, and any additional language is an advantage

• Ability to work in a team.

• Able to work on a rotating roaster 

• Basic computer knowledge

Work Location : nearby Bugis / City Hall mrt.

• PR/Singaporean

• Meal provided & allowance

• 5 min walk from mrt station

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Nirvana Services Company Limited

Job Description

Nirvana Treats Bangkok Massage is looking for a  Receptionist to oversee the daily operations of our branch, ensure exceptional customer service, manage therapists, handle supplies, and optimize business performance. The ideal candidate will be highly organized, customer-focused, and experienced in managing wellness or hospitality businesses.

Key Responsibilities:

1. Therapist & Staff Management

• Supervise, train, and motivate massage therapists and front desk staff.

• Schedule and manage staff shifts to ensure smooth daily operations.

• Address therapist concerns and foster a positive work environment.

• Conduct regular team meetings and performance evaluations.

2. Customer Experience & Service Quality

• Ensure all customers receive top-notch massage services and a warm welcome.

• Address customer inquiries, concerns, and feedback professionally.

• Handle customer complaints efficiently and ensure their satisfaction.

• Maintain high hygiene and cleanliness standards in the shop.

3. Operations & Supply Management

• Oversee daily shop operations, ensuring everything runs smoothly.

• Manage inventory and order necessary massage supplies and oils.

• Ensure proper maintenance of equipment and facility cleanliness.

• Monitor cash flow, transactions, and reporting.

4. Business Growth & Sales Optimization

• Collaborate with marketing to promote special offers and campaigns.

• Upsell massage packages, memberships, and retail products.

• Work on strategies to increase customer retention and repeat visits.

• Assist in implementing loyalty programs and referral incentives.

5. Coordination & Reporting

• Coordinate with the management team regarding business performance and improvements.

• Maintain records of bookings, expenses, and therapist performance.

• Provide weekly/monthly reports on sales, customer feedback, and operational needs.

• Ensure compliance with company policies and local regulations.

Qualifications & Skills Required:

✔️ Previous experience in spa, wellness, hospitality, or retail management.
✔️ Strong leadership and people management skills.
✔️ Excellent customer service and problem-solving abilities.
✔️ Good knowledge of massage and spa services (preferred but not mandatory).
✔️ Ability to manage multiple tasks and work under pressure.
✔️ Basic financial and inventory management skills.
✔️ Fluent in Thai and English (preferred).

✔️ Working hours 10:00 to 7:00 ( Morning Shift ) &  16:00 to 1 AM ( Evening shift )

What We Offer:

• Competitive salary + performance-based bonuses

• Career growth opportunities within Nirvana Treats Bangkok Massage

• Employee discounts on massages and wellness products

• Supportive and professional work environment

🚀 Join us and be a part of Bangkok’s leading massage and wellness brand!

If you are passionate about providing exceptional administrative support and are looking to take the next step in your career, we encourage you to apply now.

Job Description

About the role

As a Guest Service professional at , you will be the face of our resort, responsible for providing exceptional customer service to our guests. This full-time position in Chonburi, Chonburi is pivotal in ensuring our guests have a memorable and enjoyable experience during their stay.

What you'll be doing

1. Greet and welcome guests in a friendly and professional manner

2. Respond promptly to guest inquiries and address any concerns

3. Assist guests with check-in and check-out procedures

4. Provide information about the resort's amenities, activities and local attractions

5. Handle cashier duties, including processing payments and maintaining accurate records

6. Contribute to maintaining a clean and well-organised front desk area

7. Work collaboratively with other departments to ensure a seamless guest experience

What we're looking for

1. Previous experience in a customer service or hospitality role

2. Excellent communication and interpersonal skills

3. Ability to work well under pressure and remain calm in challenging situations

4. Strong problem-solving and decision-making skills

5. Proficiency in English and Thai languages

6. Flexible and adaptable to work in a dynamic environment

What we offer

At , we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage

2. Opportunities for career advancement and professional development

3. Discounts on our resort services and facilities

4. Team-building activities and social events

5. Flexible work arrangements to maintain a healthy work-life balance

About us

is a leading provider of hospitality services in the region. With a strong focus on customer satisfaction, we strive to create unforgettable experiences for our guests. Join our dedicated team and contribute to the success of our thriving resort business.

Apply now to be part of our dynamic Guest Service team!

CUBE HOSPITALITY PTE. LTD.

Cube Hotels offers a modern and stylish hospitality experience in the heart of Singapore. Designed for urban travelers, our boutique hotels provide smart, space-efficient accommodations with contemporary amenities. Whether you're a solo explorer, business traveler, or group adventurer, Cube Hotels delivers comfort, convenience, and affordability in prime city locations. With a focus on seamless service, innovative design, and a vibrant social atmosphere, we redefine the way guests experience Singapore. Stay with us for an unforgettable blend of comfort and connectivity.

Job Description

About the Role

Join our dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive. Based in the Central Region, this full-time position is perfect for individuals who are passionate about hospitality and creating memorable guest experiences. You will be the welcoming face of our establishment, ensuring every guest enjoys a seamless and exceptional stay.

Key Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes

• Respond promptly and politely to guest enquiries and requests

• Maintain high standards of cleanliness and organisation in all guest-facing areas

• Assist with luggage handling, room assignments, and other front desk duties

• Communicate effectively with various hotel departments to fulfil guest needs

• Identify, manage, and resolve guest issues or concerns professionally

• Promote hotel facilities, services, and ongoing offers

• Contribute positively to a supportive and collaborative team environment

Who We’re Looking For

• Prior experience in a guest-facing role within the hospitality sector

• Strong interpersonal and communication skills with a friendly and professional demeanour

• Ability to multitask and prioritise in a fast-paced environment

• Excellent problem-solving and conflict resolution abilities

• Passionate about delivering exceptional customer service

• Able to work shifts, including weekends and public holidays

• Proficient in English; additional languages are an advantage

What We Offer

At CUBE HOSPITALITY PTE. LTD., we value our employees and support their personal and professional growth. We offer:

• Competitive remuneration package

• Opportunities for career advancement

• Employee wellness initiatives

• A dynamic and inclusive working environment

Apply now and embark on a rewarding career as a Guest Relations Executive with CUBE HOSPITALITY PTE. LTD.!

The Lo & Behold Group

The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape. While each has a personality of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to creating awesome experiences for all who walk through our doors – employees, partners and customers alike.

Job Description

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 - 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand.

You’ll be in-charge of:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant

• Manage reservations through phone calls, emails, and other forms of communications

• Assist the Managers with seat plan arrangements for each service

• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable

• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience

• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day

• Are thoughtful and kind, while upholding high standards

• Own outcomes and drive solutions

• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms
Click on Apply
Should your application progress to the next stage, we will be in contact to arrange for an interview.

People Profilers Pte Ltd

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by People Profilers and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at peopleprofilers.com/data-protection-notice and e2i.com.sg/pdpa

Job Description

Working Hours

• Monday – Friday: 8:45am – 6:00pm

• Saturday: 8:45am – 1:00pm

• Sunday & Public Holidays: Closed

Key Responsibilities

• Manage front desk operations and patient reception

• Schedule and coordinate patient appointments

• Handle phone calls, WhatsApp enquiries, and walk-in patients professionally

• Process patient registration, billing, and payments

• Maintain accurate patient records and documentation

• Support dentists and clinic operations as required

• Ensure a welcoming, professional clinic environment

Requirements

• Minimum O-Level qualification

• Prior clinic or customer service experience preferred (training provided)

• Pleasant personality with strong communication skills

• Organized, detail-oriented, and able to multitask

• Comfortable working in a fast-paced clinical environment

📩 Apply Now!
Only shortlisted applicants will be contacted. Please send your detailed CV in Word format to: enoch.cheong@peopleprofilers.com


People Profilers Pte Ltd
Address: 20 Cecil Street, #08-09, Plus Building, Singapore 049705
Contact: +65 6950 9740
EA License No.: 02C4944
EA Personnel Reg. No.: R21100787
EA Personnel: Enoch Cheong

Village Hotels

Village

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage

Village Hotels

Village

Job Description

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Village Hotels

Village

Job Description

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

GRAND MERCURE ROXY HOTEL

Grand Mercure Singapore Roxy is managed by Accorhotels, the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides a total and memorable Singapore travel experience!

Job Description

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements:

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Create memorable experiences for guests during special occasions

• Host and engage the guests while serving food and beverages

• Ensure guests' food and beverages are served promptly in accordance with their orders

• Provide suggestion to guests for wine and alcoholic beverages

• Process the food orders and operate a cash register; ensure the replenishment of stocks, the polishing of cutlery and complete other assigned tasks

• Interact with guests; provide a warm and memorable guest experience and ensure all guests receive prompt and excellent standards of service

Requirements

• GCE O Level

• Min 2 year experience in Supervisory level

• Good interpersonal and communication skills with cheerful personality

• 5 working days per week with the ability to work on weekends/public holidays and perform rotating shifts.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

A leading global hospitality company in Singapore seeks a Guest Service Executive for the Conrad Service Centre. This role is essential for delivering exceptional guest services and supporting team activities in a dynamic environment. Candidates must have a senior high school education or a hospitality specialty, a positive attitude, and excellent communication skills.

Commitment to service excellence and teamwork is crucial for success. Join an esteemed company dedicated to remarkable hospitality experiences.

Hopewell Hotel (Wanchai) Management Limited

Job Description

About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong. 

Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members. 

Responsibilities:

• Assist Guest Experience Agent to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

• Assist in greeting and checking-in VIP and Long Stay guests

• Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties

• Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material

• Preparation and co-ordination of group arrivals/departures

• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Minimum 5 years of Front Office working experience in an international hotel environment and 1 year in Supervisor Position

• Superior guest resolution and problem solving abilities are required

• Service-oriented and able to work in a face-paced and dynamic operation

• Excellent leadership, communication and interpersonal skills

Benefits:

• 5 Day Work Week

• Birthday Leave

• Group Medical Insurance (For Employee and Employee's Children)

• Dental Care for Employee 

• Complimentary Duty Meal 

• Transportation Allowance

• Yearly Discretionary Bonus

• Hotel Food & Beverage Discounts 

• Good Career Progression & Development 

_________________________________________________________

With a large number of applications received, only shortlisted candidates will be contacted for an interview. 

Personal data collected will be treated in strict confidence and used for recruitment purposes only.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.

Job Description

Join our team and deliver exceptional guest experiences!

We are looking for enthusiastic and service-oriented individuals to join us as Front Office Executive. If you enjoy interacting with people and have a passion for hospitality, we want to meet you!

Responsibilities:

• Attend to guests’ needs and enquiries in a professional and courteous manner.

• Handle guest check-in and check-out processes efficiently.

• Provide personalized, warm, and attentive service to ensure an enjoyable and seamless stay for all guests.

Requirements:

• Good interpersonal skills and a positive working attitude.

• Service-oriented and a strong team player.

• Energetic, passionate, and professional in approach.

• Able to work 2 rotating shifts, including weekends and public holidays.

• Entry-level Diploma holders are welcome to apply.

What We Offer:

• Staff duty meals and uniforms provided.

• A supportive and friendly work environment.

• 5 days work week

• Opportunities to grow within the hospitality industry.

Interested applicants, please email your resume to jessie@treetops.com.sg

A HOTEL FARRER PARK PTE. LTD.

Job Description

About the Role

We are looking for a warm, service-oriented Front Office Executive to join our hotel team. You will be the first point of contact for guests, ensuring a smooth check-in/out experience and delivering excellent hospitality throughout their stay.

• Welcome guests with professionalism and a friendly attitude

• Handle check-in, check-out, and room assignments

• Manage reservations, room availability, and guest enquiries

• Provide accurate information about hotel services, facilities, and local attractions

• Assist in handling guest complaints calmly and effectively

• Coordinate with housekeeping and other departments for smooth operations

• Process payments, maintain records, and ensure proper documentation

• Uphold hotel service standards and create a positive guest experience

• Experience in customer service or hospitality preferred

• Good communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Positive attitude with strong problem-solving skills

• Familiar with hotel management systems (training provided if needed)

• Able to work shifts, weekends, and public holidays

• Attractive salary and performance incentives

• Career growth opportunities in the hospitality industry

• Training and development programmes

• Uniform provided

Kowloon Shangri-La, Hong Kong

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Job Description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kowloon Shangri-La

About the Role

As a Demi Chef de Partie, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Prepare dishes and manage daily mis-en-place according to Chef’s specifications.

• Ensure proper food display, conduct checks, and handle event order preparations.

• Maintain hygiene, safety and quality standards in kitchen operations.

• Supervise and guide junior team members.

• Perform any other duties as assigned by Management.

About You

• At least 4 years of relevant experience in Hotels with similar capacities, including 2 years in a supervisory role.

• Clear understanding of section operations, cost control, procurement, HACCP, and safety standards.

• Demonstrated teamwork and capability to work under pressure.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.

• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Please apply in writing enclosing CV and quoting the reference to:

Director, Talent Management & Acquisition (Hong Kong)

Kowloon Shangri-La, Hong Kong

64 Mody Road, Kowloon, Hong Kong

Tel: (852) 2733 8920 / 2733 8780

WhatsApp: (852) 5582 8849

Email: coehr.hk@shangri-la.com

Website: https://www.shangri-la.com/

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Summary



At Marina Bay Sands, the Front Office is more than a point of check-in - it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.



Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.



Job Responsibilities



Front Office Operations and Rotation Exposure - Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
  
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
  
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.
  

Supervisory and Managerial Exposure - Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
  
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
  
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
  
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
  
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
  
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
  
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
  
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
  
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
  
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
  
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.
  

Specialization Phase - Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization - Front Desk, Group Operations, Room Control, Front Office Accounts, or Training - and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
  
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
  
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
  
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
  
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
  
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
  
• Champion sustainability initiatives and leverage technology to optimize workflows.
  

Development Outcomes



1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.



2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.



3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency - transforming challenges into memorable moments.



4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.



5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.




Job Requirements



Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate
  

Experience

• Less than 2 years of working experience
  

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
  
• Collaborative, confident, and thrive in dynamic team environments
  
• Curious and adaptable, with a desire to learn across diverse functions
  
• Driven by excellence and take pride in delivering exceptional service
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

SEOUL RESTAURANTS PTE. LTD.

Job Description

Located at the National Gallery Singapore, our company is launching a new brand "Seoul & So". A modern premium Korean Steakhouse.

We are looking to hire a Front of House Supervisor / Restaurant Captain within our firm to be exposed to all areas and responsibilities of our Front of House team. Together with the General Manager and Manager(s), the individual is expected to carry out and be responsible for the overall operation and flow of the day-to-day BAUs of our Front of House Team. The individual is expected to support and assist the Manager(s) and General Manager.

Basic information:

• Position: Front of House Supervisor (Restaurant Captain)
• Salary: $3,000 ~ $4,000
• Location: Conrad Singapore Orchard
• Working hours: 5.5 days a week (10 hours/day)

Requirements:

• Ideally with 2-5 years experience
• Diploma/Degree holder

How to apply:

• Apply through mycareersfuture
• Please make sure to include your contact information in your resume.

We would like to inform you that only shortlisted candidates will be contacted for an in-person interview.

Visit our website (www.seoul.com.sg) for more information on our restaurant

For more information on the job role, please contact HR at +65 9023 0379 or email us at bbq@seoul.com.sg

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Marriott International

Job Description