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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

L & H Hotel Management Co., Ltd.

Job Description

Studio M Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Job Description

• Always greet guest in a friendly and professional manner according to hotel standards

• Engage with each guest as a unique individual and listen attentively to their request

• Perform accurate check in and checkout of guest daily

• Answer all incoming and outgoing calls in timely and professional manner

• Create reservation for any last minute arrival, walk in guest or in the event the absence of reservations team

• Run daily reports to check reservations for accuracy and identify any special request

• Responsible for a cash float throughout your shift and ensuring it balance correctly at the end of each shift

• Listen to guest’s complaint or concerns and resolve their issue in a timely manner

• Promote healthy upselling program in the department

• Encourage all guest to enroll Loyalty program

• Check hotel activity (arrivals, departure, special request) and communicate information with appropriate departments

• Keep track of guest lost & found items

• Manage guest information regularly and accurately

• Attend to guest enquiries for tours, transportations, directions, courier services, postages, restaurant reservations and more

Marriott International

Job Description

Mad Wheelies Thaianld

Job Description

Ready to turn your passion for motorcycles into a career?

Mad Wheelies is bringing a one-of-a-kind motorcycle experience to Phuket, and we’re looking for someone who lives and breathes bikes, loves working with people, and thrives in a fast-paced environment.

You’ll be the face of Mad Wheelies—welcoming guests, delivering an unforgettable experience, coaching riders on our purpose-built wheelie machine, processing bookings and payments, maintaining a spotless venue, and helping build one of Phuket’s most exciting motorsports attractions.

What You’ll Do

•⁠ ⁠Create an incredible guest experience from check-in to finish.

•⁠ ⁠Coach customers safely through their wheelie experience.

•⁠ ⁠Process bookings and payments.

•⁠ ⁠Keep the venue clean, organised and ready for action.

•⁠ ⁠Sell merchandise and promote additional experiences.

•⁠ ⁠Complete daily safety and equipment checks.

•⁠ ⁠Open and close the venue.

What We’re Looking For

•⁠ ⁠Passion for motorcycles and motorsports.

•⁠ ⁠Outgoing personality with great people skills.

•⁠ ⁠Positive attitude and plenty of energy.

•⁠ ⁠Reliable, professional and safety-focused.

•⁠ ⁠Retail, hospitality or tourism experience is a bonus.

•⁠ ⁠Motorcycle licence preferred.

Why Join Mad Wheelies?

•⁠ ⁠Work around motorcycles every day.

•⁠ ⁠Full training provided.

•⁠ ⁠Performance bonuses.

•⁠ ⁠Career growth in an exciting new business.

•⁠ ⁠No two days are ever the same.

•⁠ ⁠Help build Phuket’s newest adrenaline experience.

www.madwheeliesthailnd.com

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Position summary statement:

The incumbent will assist the Duty Manager in the supervision and control of the Front Desk operations and carry out all guest service duties.

Primary Responsibilities:

• Supervise, coordinate and participate in all Front Desk activities.

• Check grooming standards for all Front Office staff.

• Determine daily room requirements and ensure guest’s special requests are being checked.

• Responsible in Room Controlling and assignment of rooms for the day arrival as per guest preferences.

• To ensure all guests preferences are met to the best of our ability and strive to “Make Guest Happy”.

• Check to ensure there is sufficient stock of Front Desk supplies on a weekly basis. Send requisition when needed. Conduct weekly inventory of supplies.

• Read entries in Communication Book and ensure all instructions and tasks assigned are follow-up.

• Perform duties of Guest Services Agent whenever needed.

• Relief Guest Services Agent for meals.

• Coordinate with Housekeeping on Group Arrival to ensure rooms block are clean for groups check in. Ensure Housekeeping received a copy of the group arrival list.

• Check 3 days Arrival and assign rooms accordingly.

• Assist Guest Services Agent in checking in/out FIT/Groups.

• Change money for cashiers in the morning.

• Attend to guest queries and problems.

• Check cashiers work and ensure supporting documents for city ledger are attached.

• Ensure procedures and policies on city ledger are followed.

• To be aware of all VIP arrivals and departures, especially corporate guests.

• Ensure all GHA Members are met up by Duty Manager and benefits are explained upon check in.

• Plan weekly roster for Front Desk area and obtain Duty Manager’s approval.

• Submit Overtime request and Night Shift allowance for approval on monthly basis.

• Conduct daily briefing for all Front Office staff in the absence of the Duty Manager.

• Conduct training for GSA for job scope and latest promotion website packages.

• Ensure all new Guest Services Agent received proper training and assign them with a buddy.

• To undertake any other reasonable assignment by the Duty Manager and Front Office Manager, as and when required.

Marriott International

Job Description

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Possess a good understanding of all hotel room types, rates, and availability, and identify upselling opportunities, enhancing guest experience while optimising room revenue.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

• Village Hotel Changi
• Village Hotel Albert Court
• Village Hotel Katong

LUXURY ISLANDS PTE. LTD.

Job Description

The Guest Services Executive in the Executive Lounge is the primary point of contact for VIP and executive guests, responsible for delivering a warm, seamless, and personalised experience in the lounge. The role combines guest relations, lounge operations, and light refreshment service, ensuring that all VIP guests enjoy high-quality refreshments, a refined environment, and attentive service throughout their stay.

• Greet VIP guests warmly upon entry to the lounge and provide a professional, welcoming first impression.

• Assist with VIP check-in and check-out within the lounge where applicable, ensuring a smooth and efficient process.

• Provide accurate information on hotel services, facilities, dining options, local attractions, and transportation arrangements.

• Handle guest inquiries, requests, and special arrangements (e.g. spa bookings, dining reservations, transport) promptly and professionally.

• Maintain confidentiality and privacy for VIP guests, ensuring personalised yet discreet service.

• Ensure refreshment areas (e.g., coffee, tea, juice, snacks, light meals) are consistently well-stocked, fresh, and presented to the highest standard.

• Assist with the preparation and service of refreshments to VIP guests, including beverages, light snacks, and plated items where required.

• Monitor and replenish refreshment displays, ensuring quality, variety, and visual appeal throughout the day.

• Communicate with the kitchen and F&B team to coordinate special guest requests (e.g., dietary needs, allergies, customised items).

• Support the setup and breakdown of any special lounge events or VIP-centric services, such as evening cocktails or private tastings.

• Monitor lounge cleanliness, ambience, and presentation, ensuring the space is always immaculate and inviting.

• Coordinate with Housekeeping to maintain a pristine environment, including floors, tables, restrooms, and decorative elements.

• Ensure all furniture, equipment, and fittings are in good condition and report any defects or maintenance issues promptly.

• Maintain high standards of grooming, uniform, and personal appearance as per hotel policy and luxury brand expectations.

• Record and respond to guest feedback on lounge experience, refreshments, and service quality, acting promptly to resolve issues.

• Identify and anticipate VIP guest preferences, proactively addressing needs before they are expressed.

• Escalate complex or sensitive guest concerns to the Duty Manager as appropriate.

• Assist with lounge inventory management, including refreshment stock, linens, service items, and other consumables.

• Maintain accurate records of guest visits, refreshment usage, and special requests where required.

• Support basic administrative tasks such as preparing guest correspondence, logging requests, and maintaining records in line with hotel procedures.

• Handle billing and payment processes related to VIP lounge services, ensuring accuracy and compliance with hotel policies.

LUXURY ISLANDS PTE. LTD.

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk and Lobby while on duty. The role leads and supervises Front Office staff, ensures smooth check-in/check-out processes, manages guest service standards, and supports the Front Office Manager in operational, administrative, and team development tasks.

• Supervise and coordinate Front Office related duties including reception, guest services, and lobby operations.

• Ensure smooth execution of check-in, check-out, room changes, and other front desk procedures at all times.

• Lead the team to ensure Reception operations run smoothly and support Guest Service team in their day-to-day tasks.

• Assist the Duty Manager in reviewing staffing rosters at the start of shifts to ensure efficient deployment and coverage.

• Ensure all guests are greeted, welcomed, and assisted professionally and warmly, in line with brand standards.

• Handle guest enquiries, requests, complaints, and special situations promptly and escalate when necessary.

• Assist the Duty Manager and Guest Service Executive in resolving operational issues and ensuring high guest satisfaction.

• Meet and welcome regular VIP guests and key clients, ensuring personalized treatment and correct amenities.

• Ensure front door and lobby coverage so that all arriving guests are greeted by team members at all times.

• Assist the Duty Manager in controlling room inventory and managing room allocations according to hotel directives.

• Plan and prepare arrivals with attention to room type, special requests, and VIP handling.

• Monitor pre-registered arrivals and ensure all no-shows are correctly accounted for and charged.

• Coordinate with Housekeeping daily to ensure rooms are cleaned on time, departures are processed promptly, and VIP arrivals are verified.

• Operate the Property Management System (e.g. Opera) as an expert and train team members on its use.

• Record all incidents in the hotel, log them, and follow up with the Front Office Manager

• Maintain accurate records of guest information, reservations, and operational reports in line with brand and financial procedures.

• Promote and consistently promote the hotel’s loyalty programs (e.g. Accor Live Limitless, ALL Plus) as a Loyalty Ambassador.

• Ensure compliance with hotel credit policy, financial procedures, and guest privacy and security standards.

• Maintain brand integrity, core values, and operational standards across all Front Office areas.

• Monitor team performance, provide feedback, and support continuous improvement in guest service and operational efficiency.

• Drive core values to positively impact both employee and guest satisfaction scores.

LUXURY ISLANDS PTE. LTD.

Job Description

The Guest Services Executive (Front Office) is the first point of contact for hotel guests and visitors, responsible for delivering professional, courteous, and efficient front desk service. The role supports smooth front office operations by managing guest check-in/check-out, handling inquiries and reservations, coordinating with other departments, and maintaining accurate records in line with hotel policies.

• Greet all guests warmly upon arrival and provide a professional first impression of the hotel.

• Process guest check-ins and check-outs accurately, including room assignments, rate verification, and payment handling.

• Resolve guest requests and complaints promptly, escalating to the Front Office Manager or relevant department when necessary.

• Provide information on hotel facilities, services, local attractions, and transportation.

• Manage VIP arrivals, special requests, and personalized guest preferences in coordination with the Front Office Manager.

• Handle inbound phone calls, emails, and in-person enquiries regarding room availability, rates, and bookings.

• Maintain accurate guest communication logs and ensure follow-up on pending requests.

• Coordinate with Housekeeping, Maintenance, and other departments on room status, special requests, and VIP arrangements.

• Prepare and maintain daily front office reports (e.g., occupancy, arrivals, departures, revenue summaries) as required.

• Handle incoming and outgoing mail, courier, and guest parcels with proper documentation.

• Ensure all guests and visitors are properly registered and comply with hotel security and immigration procedures.

• Follow hotel safety and security protocols, including access control, emergency procedures, and incident reporting.

• Maintain confidentiality of guest information and internal data in line with company and legal requirements.

Kinship Wellness Center

Job Description

We believe great talent comes from diverse backgrounds. If you have a background in the fitness industry—whether you’re a yoga instructor, personal trainer, or fitness coach—we want to hear from you! Your experience in motivating others, building strong client relationships, and delivering exceptional service makes you a perfect fit for this role.

What You'll Be Doing

• Member Experience & Community Engagement: Welcome every member and guest with radiant energy, professionalism, and warmth. Actively engage with members on the recovery space, and seamlessly guide first-time users through our hot-cold recovery flows. Differentiate Kinship from transactional venues by ensuring everyone leaves feeling physically and mentally elevated.

• Operations & Daily Standards: Own the premium look and feel of our lounge, and recovery spaces. Maintain hands-on management of high-turnover amenities like fresh towels, water stations, and cups while diligently managing floor neatness (such as wet surfaces). Execute flawless facility opening and closing procedures with absolute reliability.

• Sales Tracking, Administration, & Growth: Execute smooth, accurate member check-ins. Master all membership tiers, credit packs, and offers so you can answer questions confidently. Proactively monitor daily bookings (tracking slots, no-shows, and schedule changes) to dynamically pitch open recovery or "HBox" sessions to lounge guests, maximizing our operational efficiency and capturing fresh growth leads.

• Product Knowledge, Facilities, & Safety: Maintain an expert understanding of ice bath, sauna, and hot bath protocols to educate and guide members safely. Continuously monitor facility parameters to ensure everything is operational and clean. Proactively identify and log maintenance issues, strictly enforcing all safety and sanitation protocols.

• Hybrid & Floating Support: Step behind the cafe counter to assist with making coffee, assembling light food, or serving during peak morning rushes, sudden crowds, or when short-staffed.

What We're Looking For

• Experience: Minimum 2 years of experience in a high-end hospitality environment, premium guest relations role, or fast-paced lifestyle/fine-dining space (experience as a host is highly valued).

• High Ownership & Maturity: A reliable, high-trust operator comfortable managing facility keys, navigating opening/closing risks, and solving floor problems autonomously when leadership is away.

• Community-Minded Presenter: A vibrant, highly communicative attitude paired with deep emotional intelligence. You love people, easily "read the room," and naturally initiate engaging conversations rather than waiting to be approached.

• Administrative & Commercial Awareness: Comfortable working with booking systems, managing membership administration, and leanly driving basic sales conversations to maximize empty floor capacity.

• Passion for the Industry: A genuine, active interest in health, longevity, fitness, and biohacking trends, with a commitment to continuous learning so you can guide our community confidently.

• Agility & Flexibility: A true team player with the physical stamina and flexible mindset to balance premium hospitality with gritty floor upkeep and sudden cafe floating support during early mornings or weekends.
  

VIBE HOTEL SINGAPORE ORCHARD

Job Description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

VIBE HOTEL SINGAPORE ORCHARD

Job Description

Responsibilities:

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements:

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Capybara & Friends SG

Job Description

Be part of a Bathhouse studio & wellness sanctuary nestled in the dynamic district of Tanjong Pagar, newly opened since March 2026.

Roles & Responsibilities

• Greeting guests upon arrival, providing information about the facilities, services and products in a warm and authentic way

• Bring guests through the welcome procedure upon arrival - i.e. operational protocols and bathhouse rules/etiquette; completion of digital waivers (if not done so prior to arrival)

• Be well-versed and knowledgeable about the facilities and products to be able to share confidently with guests

• Assist with future guest bookings where necessary upon guest departure

• Assist with telecommunications where necessary

• Ensure facilities are cleaned and ready for operation the following day at close of business, including removal of any waste and soiled linen

• Ensure the reception, bathhouse, and all areas of the facility are well-maintained, clean, tidy, and dry where possible

• Maintain a strict sterilisation routine of required areas during bathhouse operation hours

• Ensure a welcoming and comfortable environment for guests within the bathhouse/facility areas, and attend to any guest queries

• Ensure all operational protocols and rules are followed and upheld

• General assistance and supervision across tasks

• Assist Studio Manager in the planning, and launching of promotions and events

• Provide weekly reporting to the Studio Manager including collecting feedback from staff and guests to improve the experience of the facilities

• Monitoring and managing stock and sundries including laundry, amenities, food/beverage and hygiene items

• Monitoring and reporting on any operational issues of facilities, equipment, fixtures & fittings

• Oversee any required routine maintenance and repair of the spa equipment, fixtures & fittings

• Manage linen service collection & drop-off

• Report to Studio Manager/Director where required
  

Who we're looking for

• Someone passionate about wellness and bathing

• Excellent, clear, and consistent communicator

• Calm under pressure, self-led and adaptable

• Someone human-centered at your core - driven by achieving things for customers
  

Required skills

• At least 2 years of relevant experience in the fitness, wellness or hospitality industries

• Well-spoken, with a good grasp on communicating both proficiently and empathetically

• Initiative, organised and efficient

• Commitment to work weekends, public holidays and rotating shifts where necessary

• Flexible with your time
  

If this speaks to you, apply to be a part of our vibrant and close-knit team. We look forward to hearing from you! Only shortlisted applicants will be notified.

Cove Living Pte. Ltd.

Job Description

BHIRAJ BURI GROUP

BHIRAJ BURI GROUP (BBG) is a leading Thai asset development and management company with over 40 years of experience in the commercial real estate sector. With more than 790,000 sqm. of gross floor area across Bangkok’s strategic locations, BBG is dedicated to transforming spaces into places through its Work–Live–Play–EAT business.

Job Description

Job Responsibility :

• Strategic planning  and compliance programs

• Providing service for internal and external customers

• Telephone service

• Welcome and assist to VIP/VVIP Guest

• Business Center Service

• Handling guests complaint

• Case management found the cases of missing and disappeared (Lost & Found)

• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.

• Bachelor Degree or higher in any field.

• At least 3 years’ experience in service.

• Good analytical, problem solving.

• Ability to work well under pressure with service minded and strong interpersonal skills

• Good computer skills especially in MS Office.

• Good command in English Language.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

Salary: Up to $2400/month

Listed MNC in Leisure Industry

Location: Central Region

Working Hours: Rotating shifts (5 days/week)

Why Join Us?

• Excellent welfare and employee benefits

• Career growth and advancement opportunities

• Supportive and dynamic work environment

Key Responsibilities

• Perform professional and efficient hotel guest check-in and check-out to ensure high levels of guest satisfaction.

• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

• Manage room control based on forecasted occupancy, VIP arrivals, group check-ins, and special requests.

• Adopt a sales-oriented approach within the Front Office team and identify resort-wide sales opportunities.

• Maintain confidentiality of all guest information and resort business practices.

Requirements

• Minimum Diploma in Hotel/Hospitality Management or equivalent.

• Strong interpersonal, multitasking, time management, and problem-solving skills.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Willing to work rotating shifts, including weekends and public holidays.

Seize This Opportunity!
Click Apply Now to upload your updated Resume/CV and take the first step toward an exciting new career.

Only shortlisted candidates will be contacted.

Chong Zhe Hui (Fiona)
Registration No.: R1984570
EA Licence No.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

Salary: Up to $3,500/month

Listed MNC in Leisure Industry

Location: Central Region

Working Hours: Rotating shifts (5 days/week)

Why Join Us?

• Excellent welfare and employee benefits

• Career growth and advancement opportunities

• Supportive and dynamic work environment

Key Responsibilities

• Perform professional and efficient hotel guest check-in and check-out to ensure high levels of guest satisfaction.

• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

• Manage room control based on forecasted occupancy, VIP arrivals, group check-ins, and special requests.

• Adopt a sales-oriented approach within the Front Office team and identify resort-wide sales opportunities.

• Maintain confidentiality of all guest information and resort business practices.

Requirements

• Minimum Diploma in Hotel/Hospitality Management or equivalent.

• At least 2 years of experience in the hospitality industry

• Strong interpersonal, multitasking, time management, and problem-solving skills.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Willing to work rotating shifts, including weekends and public holidays.

Seize This Opportunity!
Click Apply Now to upload your updated Resume/CV and take the first step toward an exciting new career.

Only shortlisted candidates will be contacted.

Chong Zhe Hui (Fiona)
Registration No.: R1984570
EA Licence No.: 14C7121

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Reporting to Guest Experience Manager the Guest Services Executive is responsible for delivering a consistently warm, efficient and brand-aligned guest check-in experience Holiday Inn Singapore Atrium.

The Guest Services Executive delivers exceptional and personalised guest experiences throughout the guest journey while ensuring smooth operations of the Executive Lounge. The role is responsible for creating memorable stays, resolving guest concerns efficiently, supporting loyalty recognition, and maintaining luxury hospitality standards aligned with brand expectations.

Working as part of the Guest Experience Team team, the Guest Services Executive supports both guest-facing service delivery and back-of-house duties check in/out guest when assisting Reception, room preparation, billing, equipment checks and ensures all tasks are carried out accurately, safely and to brand standard.

The Guest Service Executive works closely with colleagues across Front Office, Housekeeping, Engineering, Food & Beverage, Front Office, Finance and MarCom to ensure a seamless guest experience throughout each shift.

Responsibilities:

• Deliver personalised and memorable guest experiences.

• Support guest satisfaction and loyalty recognition initiatives

• Ensure prompt handling of guest inquiries, requests and service recovery situations.

• Conduct pre-arrival preparations for VIPs, long-stay guests, and loyalty members.

• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.

• Handle guest feedback, requests, and complaints promptly with effective problem resolution.

• Maintain accurate guest profiles and preferences in the hotel system.

• Conduct daily opening and closing beverage inventory for the Executive Lounge.

Requirements:

• Diploma, Certificate in Hotel Administration, Hotel Management or equivalent, ideally with at least 1 year experience in front office / guest services

• Able to work independently in a dynamic environment

• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

• This role requires Food & Beverage services to guest.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Uniform

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Twl-Group Pte. Ltd.

Here at The White Label, there is nothing more important than recruiting and developing talents. We are more than a restaurant group, we are a family in which everyone can have the opportunity to contribute to the success of the company.

Job Description

Position: F&B Front of House Supervisor
Type: Full-Time

Salary Range: 2,730 - 4,100

We are a renowned Halal restaurant celebrated for our refined dining experience and innovative cuisine. Known for impeccable service and warm hospitality, we are seeking a dynamic Front of House Supervisor to lead our service team and ensure exceptional guest experiences.

• Guest Experience & Service Excellence
  Oversee daily front-of-house (FOH) operations to ensure seamless service and hospitality.
  Uphold and enhance the restaurant’s service standards to deliver a premium Halal dining experience.
  Address guest feedback promptly and professionally.
• Team Leadership & Training
  Supervise, train, and motivate FOH staff to maintain high performance and morale.
  Conduct regular service briefings, role assignments, and performance evaluations.
  Foster a culture of professionalism, teamwork, and continuous improvement.
• Operational Management
  Manage reservations, table allocations, and dining flow for maximum efficiency.
  Ensure compliance with Halal and food safety standards.
  Work closely with the kitchen team to coordinate service and special requests.
  Monitor inventory of service-related items (linen, cutlery, crockery, etc.).
• Business & Administrative Support
  Assist in budgeting, cost control, and achieving revenue targets.
  Generate and review daily reports, including guest counts, sales, and staff performance.
  Support marketing initiatives, events, and promotions to elevate guest engagement.

• Proven experience as a Front of House Supervisor or similar role in F&B, preferably in an upscale dining environment.
• Strong leadership and people management skills with the ability to inspire a team.
• Excellent communication and interpersonal abilities.
• Solid understanding of restaurant operations, reservations systems, and service protocols.
• Ability to remain composed under pressure and resolve issues proactively.
• Flexible to work on weekends, public holidays, and evenings.

• Competitive salary with performance-based incentives.
• Opportunities for career growth within a respected F&B brand.
• Staff meals and dining discounts.
• A supportive, collaborative work environment that values professionalism and creativity.

Marco Polo Hongkong Hotel

Perched overlooking Victoria Harbour, Marco Polo Hotels – Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city’s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre.

Job Description

  Responsibilities:

• Supervise the overall activities at the Front Desk.

• Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.

• Provide proper training is provided to all Front Desk subordinates and new recruits.

• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.

• Ensure all daily reports and statistics are generated according to the management requirement.

• Daily shift briefing to all Front Desk subordinates.

• Perform any other duties assigned.

    Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum 2 years work experience in Hotel / Customer Service 

• Able to work independently and handle shift duties 

• Good command of spoken English and Mandarin

• Candidate with less experience will be considered as Guest Relations Officer

PARK VIEW HOTEL PTE LTD

OUR HOTEL

Job Description

• Provide all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.

• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer staffs more holistic training ,towards possible promotion.

• Answering inquires by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.

• cashiering duties

Job Requirements:

• No Experience are Welcome

• Candidates-must able to speak and written English, and any additional language is an advantage

• Ability to work in a team.

• Able to work on a rotating roaster 

• Basic computer knowledge

Work Location : nearby Bugis / City Hall mrt.

• Meal provided & allowance

• 5 min walk from mrt station

TYRWHITT HOSPITALITY PTE. LTD.

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.

Job Description

• Keep abreast of competitor room rate changes and recommend adjustment of room rate as necessary.
• Manage rates, inventory in different distribution and OTA channel.
• Good knowledge on hotel rates, packages and promotions.
• Manage room inventory to maximize occupancy with applicable pricing and selling strategies.
• Manage and administer the hotel's room reservation system.
• Attend to enquiries, guests’ feedback, liaise with travel agent or group.
• Handle guest complaints and liaise with all business associates to ensure customer satisfaction.
• Work closely with front office team for operational issues and maximize room sales.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Hotel Reservation, Rate, Room Allotment
• Preferably Executive specialized in Hotel Management/Tourism Services or equivalent.

Handle guests check in/out including handling of payments.

Provide quality service to guest requests efficiently and courteously during their check-in check-out and throughout their stay.

Provide accurate and updated information upon guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services.

Prompt attention request feedback and carry out service recovery measures where required.

Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate

Work closely with front office and reservation team for operational issues and maximize room sales.

Success Human Resource Centre Pte Ltd

Success Human Resource Centre Pte Ltd has been in the staffing industry since February 1997 and has achieved a reputation for efficient and personalized good service to cater to the staffing need of the various industries in Singapore. Our wide range of clienteles varies from different industries like banking, manufacturing, hotel, hospital, commercial, shipping and etc.

Job Description

Responsibilities:

• Welcome and assist guests with check-in, check-out, and general enquiries.

• Handle reservations, payments, and daily front desk operations.

• Provide excellent customer service and ensure a pleasant guest experience.

• Coordinate with housekeeping and maintenance to address guest requests.

• Perform basic administrative duties and maintain accurate records.

Period:

• Permanent

Location:

• Chinatown  

Working Hours:

• 6 days work week, rotating off day (7am–3pm, 3pm–11pm, 11pm–7am) 

Salary:

• $1,650-$1,800 + AWS + PB

Requirements:

• Minimum ‘N’ level

• Candidates with experience in hospitality or customer service will have an advantage

• Good communication and interpersonal skills

• Able to work shifts, weekends, and public holiday.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

wan••@successhrc.com.sg (Reg No: R25128591)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 63•• •183 | W: www.successhrc.com.sg 

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Job Scope:

• Welcome and assist guests upon arrival at the lounge

• Provide information about lounge facilities, services, and promotions

• Serve food and beverages while maintaining high standards of hygiene and presentation

• Monitor lounge environment to ensure cleanliness, comfort, and safety

• Handle guest inquiries, requests, and concerns promptly and professionally

• Maintain accurate records of guest visits and facility usage

Job Requirements:

• Minimum GCE ‘N’ Levels

• Minimum 1 to 2 years of hospitality or customer service experience

• Positive attitude, strong communication skills, and the ability to thrive in a fast-paced environment

If you are interested, please submit your application here.

We appreciate your application and will notify you if you are shortlisted for the role.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21102746 | EA Personnel Name: Tay Hui Huang

Yummi Umami Co., Ltd.

Job Description

JOB SUMMARY
FOH Staff are the frontline ambassadors of Yummi Umami. Whether welcoming guests at our onsen, serving in the dining room, or running food, this role delivers the seamless wellness-and-dining experience that drives our 4.5+ star guest satisfaction KPI.

RESPONSIBILITIES

• Guest Service Excellence: Greet guests warmly, execute Yummi Umami’s steps of service, and anticipate guest needs across the venue floor.

• Punctuality Compliance: Arrive fully prepared and clock in exactly on time for every scheduled shift using the company app.

• Operational Discipline: Maintain venue cleanliness, bus tables swiftly, run food and beverages accurately, and complete assigned side-duties without delay.

• Menu & Concept Knowledge: Maintain an accurate understanding of both the onsen facilities and the food/beverage menus to guide guests confidently.

• Reasonable Collaboration: Provide hands-on support during operational surges, contributing actively where skills, safety, and capabilities align with immediate business needs.

• Operational Flexibility: Perform other duties as assigned by management to support the overall success and daily function of the business.

JOB REQUIREMENTS

• Prior experience in food service, guest relations, or hospitality is preferred but not required if the candidate shows a strong drive to learn.

• Warm, professional demeanor with excellent interpersonal skills.

• Punctual, reliable, and a highly cooperative team player.

• Must be legally authorized to work in Thailand without visa sponsorship.

• Ability to work in a shift-based environment (including weekends and public holidays).

HOW TO APPLY

Please email your application to hr•@yummiumami.com. All other applications will not be considered.

Hong Feng Yu Yi Pte Ltd

Job Description

We are seeking a friendly, responsible, and service-oriented individual to join our new TCM wellness centre in the Bugis area. If you enjoy interacting with people and creating a welcoming environment, we would love to hear from you.

Job Responsibilities

• Welcome and assist customers in a professional and warm manner

• Manage appointment bookings and customer enquiries

• Handle cashiering and daily front desk operations

• Support therapists and ensure smooth day-to-day outlet operations

• Maintain cleanliness and a comfortable environment for customers

• Respond to phone calls and WhatsApp enquiries promptly

Requirements

• Positive attitude with good communication and interpersonal skills

• Customer service experience is preferred

• Basic computer and administrative skills

• Working hours: 10am – 8pm (subject to operational changes)

• Basic staff benefits provided

  Interested applicants may WhatsApp your resume/details to 89•• ••••; •905 8905

THE CLAN HOTEL

Job Description

Who are we?

CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

This is a temporary position to provide maternity leave cover from August 2026 to January 2027.

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General Tasks

• Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.

• Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.

• Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.

• Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.

• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

• Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.

• Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

• Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.

• Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services 

• Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.

• Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP)

• Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.

• Responds to guest feedback and TripAdvisor reviews.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

• Contributes to the hotel’s Corporate Social Responsibility efforts.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Minimum Diploma in Hospitality Management.

• Minimum 1 year secretarial or coordinator experience preferably in hospitality or related field.

• Prior Front Office experience will be an advantage.

• Excellent communication skills in English and ability to communicate in a second language.

• Possesses strong interpersonal skills.

• Ascertains and addresses guest and colleague needs and contributes in the team.

• Motivates individuals and creates and maintains a cohesive team.

• Focuses on work with an eye for detail and an approachable attitude.

• Works well under pressure, analyses and resolves problems, and exercises good judgment.

• Prioritises and organises work assignments and delegates work effectively.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Possesses good computer and property management system skills.

• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Sofitel Singapore Sentosa Resort and Spa

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

Sales Management

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative Cousu Main experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Ensure the welcome drink corner is always clean and ready
• Assist guests in the lobby during busy periods and whenever required
• Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
• Ensure the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 1 year of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Guest Services Supervisor in Holiday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can :

Main Responsibilities

• Assist in front office operations during assigned shift.

• Greets, meets and assist guests at all times in a friendly and helpful manner upon arrival.

• Registers and rooms all arrivals according to established procedures.

• Compile occupancy statistics.

• Responsible and attends to guests’ requests of using the service of safety box at all times.

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club).

• Recommends F&B outlets in the hotel to guests.

• Attends to guest’s complaints, inquiries and requests, referees problems to Duty Manager if he/she is unable to assist.

• Conduct on the job training in accordance with departmental standards and procedures and maintains a record of progress for each trainees and team member.

• Supervise and ensure well being of junior team members.

What we need from you

• Minimum of 1 year of relevant experience in a similar capacity in hospitality industry.

• Good communication, problem solving and organisational abilities.

• Meticulous and ensure accuracy to work.

• Passionate to provide delightful service to guests.

• Weekends, Public holidays duties and rotation of shifts are required.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Learning and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a service-driven and proactive Guest Experience Lead (At Your Service) to join our team. This role is responsible for supporting the daily operations of the AYS team, ensuring guest communications and service requests are handled efficiently and professionally. You’ll play a key role in maintaining service excellence, guiding team members, and resolving complex guest situations to enhance the overall guest experience.

Key Responsibilities:

• Assist GES team members during peak periods.

• Answer incoming calls and respond promptly to guest inquiries.

• Assist with room reservation requests, modifications, and confirmations.

• Relay guest requests and coordinate service with relevant departments.

• Handle escalated guest inquiries, complaints, and urgent service recovery situations.

• Provide general information about hotel facilities, services, and local attractions.

• Handle wake-up call scheduling, call transfers, and message taking accurately.

• Manage and coordinate guest special requests and VIP pre-arrival arrangements.

• Support basic training and mentoring of new team members.

• Ensure guest communications are properly logged and followed through.

• Provide real-time support for system issues and reservation discrepancies.

• Uphold service excellence and consistency across all guest interactions.
  
  

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or equivalent. 

• Minimum 2 years of experience in hospitality or customer service roles, preferably in 5-star hotels.

• Strong communication, problem-solving, and coordination skills.

• Proficient in Opera PMS and call centre systems.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a motivated and guest-focused Guest Experience Lead (Front Office) to join our team. This role is responsible for supervising daily Front Office operations, ensuring smooth coordination across departments, and maintaining high levels of guest satisfaction. You’ll play a key role in guiding the team to deliver seamless service experiences while supporting operational efficiency and revenue opportunities. 

Key Responsibilities:

• Perform professional check-in and check-out procedures to ensure high guest satisfaction. 

• Coordinate effectively within the Front Office and with other departments, especially Housekeeping, to ensure seamless guest experiences. 

• Manage room controlling duties based on occupancy forecasts, VIP arrivals, group check-ins, and special requests. 

• Promote a sales-driven culture within the Front Office team and maximize resort-wide sales opportunities. 

• Maintain confidentiality of guest information and business practices. 

• Support supervisory functions including staff rostering, room assignments, requisition orders, and basic training or coaching. 

• Manage guest recognition programs and ensure accurate reporting. 

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or equivalent. 

• Minimum 2 years of experience in the hospitality industry, preferably in 5-star hotels. 

• Strong interpersonal skills with strong multitasking, time management, and problem-solving abilities. 

• Knowledge of supervisory functions such as rostering, room assignments, and basic coaching. 

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint). 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

We are seeking a confident, service-oriented, and guest-focused F&B Guest Experience Lead to join our team. This role is responsible for leading front-of-house service delivery by ensuring guests receive warm, efficient, and consistent service. You’ll play a key role in supporting daily operations, guiding service standards on the floor, and contributing to positive guest experiences. 
 

Key Responsibilities 

• Host and engage guests throughout their dining experience, creating a welcoming and memorable environment. 

• Create special moments for guests during celebrations and key occasions. 

• Present and articulate menu items clearly, providing recommendations when appropriate. 

• Ensure food and beverage orders are delivered promptly and accurately. 

• Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery. 

• Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing. 

• Address guest enquiries and service-related issues professionally to ensure guest satisfaction. 

Requirements 

• Minimum GCE ‘O’ Level or equivalent. 

• Minimum 2 years of supervisory experience in an established Food & Beverage environment. 

• Prior experience in a guest-facing or service leadership role is preferred. 

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Key Responsibilities

• To ensure that all arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
• Handles all guest complaints/ feedback in a professional manner
• To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
• Attend to guests’ requests and thoroughly investigate guest complaints
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale whenever applicable

Requirements

• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Experience in Guest Services, good interpersonal skills to enhance the service standards throughout the operation with good communication, guest service and time management skills
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• Candidate with more experience can be considered as Duty Manager

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Summary

At Marina Bay Sands, the Front Office is more than a point of check-in - it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Front Office Operations and Rotation Exposure - Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
  
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
  
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.

Supervisory and Managerial Exposure - Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
  
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
  
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
  
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
  
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
  
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
  
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
  
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
  
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
  
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
  
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.

Specialization Phase - Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization - Front Desk, Group Operations, Room Control, Front Office Accounts, or Training - and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
  
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
  
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
  
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
  
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
  
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
  
• Champion sustainability initiatives and leverage technology to optimize workflows.

Development Outcomes


1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.


2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.


3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency - transforming challenges into memorable moments.


4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.


5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.


Job Requirements


Education & Certification

• Diploma or Degree holder in any discipline, or currently in the final year of study and able to commence employment upon completion of studiese

Experience

• This is an early career talent programme intended for individuals with less than 2 years of full-time work experience.

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
  
• Collaborative, confident, and thrive in dynamic team environments
  
• Curious and adaptable, with a desire to learn across diverse functions
  
• Driven by excellence and take pride in delivering exceptional service
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

The HarbourView Place

Job Description

Job Responsibilities:

• Perform and supervise Front Office operations

• Provide quality services and handle guests’ inquiries and complaints

• Achieve high level of guest satisfaction in a professional manner

Job Requirements:

• Diploma or Certificate Holder in Hospitality Management or related discipline

• Minimum 3-4 years’ working experience in hotel front office

• Independent, familiar with customer services procedures and good supervisory skills to motivate the team

• Experience with PABX systems is an advantage

We offer attractive salary package, fringe benefits including 5-day work week, annual leave, meals and prospective career path to the right candidates. Interested parties please send detailed resume with current & expected salaries via “Apply Now”.

THE HARBOUR VIEW PLACE is an Equal Opportunity Employer. Personal data collected will be used for recruitment purpose only.

ANEMELO PTE. LTD.

Job Description

ANEMELO Greek Restaurant is a new dining destination opening in Singapore, inspired by authentic Greek hospitality, quality ingredients, and genuine guest experiences.

We are looking for passionate, dedicated, and motivated individuals to join our opening team in the following positions:

Responsibilities: 

1. Greet and welcome guests in a warm, professional manner 
2. Manage reservations, guest seating, and table allocations efficiently 
3. Maintain an organized waitlist and manage guest flow during service 
4. Communicate clearly with service staff to ensure smooth seating and turnover 
5. Handle guest inquiries, requests, and basic complaints courteously 
6. Maintain cleanliness and presentation of the reception and entrance areas 
7. Ensure guest information is handled confidentially and accurately 
8. Follow company service standards, policies, and safety requirements 
9. Assist management with opening, closing, and front-of-house coordination 

Requirements:
- 5 day work week based on roster
- Able to work on weekends and Public Holidays

Marriott International

Job Description

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift (5 days per week)

Key Responsibilities

• Handle day-to-day membership and guest service operations, including enquiries, feedback, and transactions.

• Manage shift opening and closing procedures, ensuring all records and documentation are accurate and complete.

• Work closely with front-of-house teams to deliver a seamless and positive guest experience.

• Assist in the execution of marketing campaigns, promotions, and membership events.

• Maintain strict confidentiality of member information and ensure accuracy of data in all systems.

• Ensure compliance with company policies and regulatory requirements.
  
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Responsibilities:

• Welcome and assist members with enquiries and daily needs

• Promote programs, activities, and club services

• Share information on products, promotions, and events

• Support daily operations and member engagement activities

• Ensure a positive and enjoyable customer experience

Requirements:

• Good communication and interpersonal skills

• Friendly attitude with willingness to learn

• Team player with customer-oriented mindset

• Customer service experience is an advantage

• Able to work shifts, weekends, and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

DAIKI GLOBAL PTE. LTD.

Job Description

Job Summary

The Waiter / Waitress is responsible for providing friendly and efficient service to guests, serving food and beverages accurately, maintaining cleanliness of the dining area, and ensuring a pleasant dining experience for all customers.

Responsibilities

• Greet guests warmly and respond promptly to their service requests to enhance their dining experience
• Serve food and beverages accurately according to customer orders and restaurant standards
• Maintain cleanliness and organization of the dining area to ensure a safe and welcoming environment
• Monitor guest satisfaction and address any issues or requests efficiently to ensure a pleasant dining experience
• Collaborate with kitchen and service staff to coordinate timely delivery of orders

DAIKI GLOBAL PTE. LTD.

Job Description

Job Summary

The FOH Executive delivers exceptional customer service, ensures smooth restaurant operations, maintains cleanliness and presentation standards, and creates a welcoming dining experience that reflects the Tonkatsu Daiki brand.

Responsibilities

• Greet guests warmly and professionally to create a positive first impression
• Manage guest seating and organize queue arrangements to optimize dining flow
• Explain menu items and provide confident recommendations to assist guest choices
• Respond to customer enquiries and feedback promptly and professionally
• Monitor the dining area proactively to anticipate guest needs and enhance satisfaction
• Collaborate with the kitchen team to ensure efficient service delivery
• Maintain cleanliness and presentation standards throughout the restaurant to uphold brand image
• Create a welcoming dining atmosphere that reflects the Tonkatsu Daiki brand values

Saha Pathana Inter-Holding Public Company Limited

Job Description

Job Summary

Guest Experience Executive is responsible for delivering professional front-of-house services, supporting tenant relations, and ensuring smooth daily operations within the property. The role focuses on providing high-quality customer service, assisting tenants and visitors, coordinating meeting room services, supporting event arrangements, and maintaining a welcoming environment at the lobby reception.

Key Responsibilities

Guest Reception and VIP Services

• Provide professional reception services to visitors, tenants, and VIP guests.

• Welcome and assist guests upon arrival and provide necessary information regarding the building and facilities.

• Coordinate VIP guest arrangements when required.

Meeting Room Services

• Support the operation and service of meeting rooms located on Floors 23, 24, 39, 41, 47.

• Coordinate meeting room bookings, set up arrangements, and ensure rooms are prepared prior to scheduled use.

• Assist tenants and guests with meeting room requirements and facility usage.

Executive Floor Services

• Provide operational support and service for executive office areas

• Assist tenants and visitors with inquiries and service requests within these designated areas.

Lobby Reception Operations

• Manage the Lobby Reception area, ensuring professional guest service at all times.

• Provide information, assistance, and guidance to tenants, visitors, and contractors.

• Coordinate visitor registration and building access when required.

Tenant Relationship and Customer Service

• Act as the primary point of contact for tenants regarding service inquiries.

• Provide prompt and courteous assistance to tenants and visitors.

• Maintain strong tenant relationships through proactive service and communication.

Coordination with External Parties

• Coordinate with external vendors, contractors, and service providers when necessary.

• Ensure that external services comply with building policies and operational procedures.

Event Support and Planning

• Assist with routine event planning and building activities, including festive decorations and space arrangements.

• Support event setup and coordination within common areas of the building.

• Ensure event spaces are properly organized and presentable.

Qualifications

• Thai nationality

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

• Experience in customer service, hospitality, front office, or property management is an advantage

• Good communication skills in Thai and basic English

• Professional appearance and service-minded personality

• Strong interpersonal and coordination skills

• Ability to work in shifts and manage multiple tasks

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Marriott International

Job Description

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

About Lantern

Lantern at Fullerton Bay is already celebrated for its distinctive character, approachable style, and vibrant social atmosphere. Poised to transform into a leading social and cocktail destination, Lantern will blend creativity, sophistication, and a relaxed, welcoming vibe. Our vision is to reimagine the bar experience with a bold, innovative beverage program, engaging activations, and a dynamic atmosphere that sparks connection and celebration. We are now seeking passionate, talented, and creative individuals to join us on this journey—people who thrive in a fast-paced environment, love crafting memorable guest experiences, and want to play a key role in shaping Lantern’s identity as a must-visit, standalone bar in the heart of the city.

As a Guest Relations Executive, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations in our restaurants, bars and to fulfil room service requests.

The Guest Relations Executive is the first point of contact for Lantern’s guests, responsible for delivering warm, story-driven, and intuitive luxury service. This role ensures a seamless, memorable guest experience while supporting events, activations, and the outlet’s positioning as a leading luxury rooftop bar.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations

· Provide the perfect first impression with a smile and welcome

· Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”

· Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.

· To ensure that guest on every table receives attention and service.

· To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

· Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.

· To prepare a monthly report of guest comments, guest list and report that assist business decision.

· Have a full understanding of Operating Procedures and their role within these standards

· Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.

· Confidently take an order asking all relevant questions linked to sequence of service

· Ensure problems are dealt with immediately and proactively with the support of Outlet Manager

· Assist with private bookings and events, liaising with clients to ensure seamless execution.

· Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.

· Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.

· Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.

· Support Lantern’s programming, including themed nights, mixology masterclasses, live music events, and storytelling series.

· Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.

· Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements:

· Six months related experience

· Customer-oriented approach and patience

· Excellent people skills