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Hotel Sales Executive |
Featured | |
Settha Palace Hotel | Laos - Vientiane | |
The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos.
The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen,
requiring warm and personalized service.
Day-to-day, you'll be...
...about what you've achieved. Where you want to go in your career.
What you've learned from your mistakes. How well you intuitively
understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.
We care that you would genuinely care - about your team, our guests
& corporate clients, and specifically, about giving all our
guests at the Settha Palace a memorable experience.
We care that you have the ability to work without constant supervision,
and cooperate and communicate very well with other departments - verbally, and in writing.
We care that you're someone people love to work together with.
The Settha Palace is managed by Belmont International Hotels, which
manages deluxe hotels in Malaysia, Indonesia and Laos.
Candidates are invited to send in their CV with photo to:
Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!
Apply NowChef de Cuisine |
Featured | |
Settha Palace Hotel | Laos - Vientiane | |
The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos.
The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen,
requiring warm and personalized service.
This challenging full time hands-on position is for you if you:
Position reports to the General Manager.
We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.
For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.
The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.
Asst Villa Manager Ubud |
5-Aug-2024 | |
Suga Estate - Rice Field View Villas | 38150 | Indonesia - Bali | |
We are pleased to share the career opportunity at Suga Estate for following:
Asst. Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.
And aquire new villas to manage for our growing portfolio of villas under management.
The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Asst Villa manager must also be able to:
Qualification:
General Manager |
2-Aug-2024 | |
Boni Beach Lombok Hotel | 37954 | Indonesia - West Nusa Tenggara | |
Qualification
Assistant Loss Prevention Manager |
1-Aug-2024 | |
The Mayflower | 37912 | Indonesia - Lampung | |
POSITION SUMMARY
Patrol all areas of the property; secure rooms; assist guests with room access. Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, and key control audit. Monitor Closed Circuit Televisions and alarm systems. Authorize, monitor, and document access to secured areas. Assist guests/employees during emergency situations. Respond to accidents, contact EMS or administer first aid/CPR as required. Gather information and complete reports. Maintain confidentiality of reports/documents, release information to authorized individuals. Defuse disturbances in accordance with company policies and procedures. Resolve safety hazard situations. Handle all interruptions and complaints. Escort unwelcome persons from the property. Ensure compliance with alcoholic beverage control laws. Call for assistance using proper code responses. Provide proper paperwork to employees.
Assist management in training, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2-years of related work experience.
Supervisory Experience: At least 1-year of supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Be
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JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Assistant Villa Manager |
30-Jul-2024 | |
Alfred in bali | 37644 | Indonesia - North Kuta, Bali | |
Job Overview
Assist the Villa Manager in overseeing the daily operations of the villas, ensuring all guest experiences meet the highest standards of luxury, comfort, and satisfaction. Supervise and train a team of staff, ensuring they are performing their duties to deliver exceptional guest service.
If you think you are capable of taking up this challenging role, then do apply right away. We will love to onboard you soon.
Responsibilities
Requirements
• Proficient in Google Workspace and Microsoft Office
• Strong command of English, both spoken and written
• 3 years of experience as a Front Office/Guest Relations/Housekeeping Supervisor
• Capable of working effectively within a team
• Well groomed, motivated and a team player.
• Able to join immediately.
Head Concierge |
29-Jul-2024 | |
Renaissance Hotels | 37649 | Indonesia - South Kuta, Bali | |
JOB SUMMARY
Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required
CORE WORK ACTIVITIES
Maintaining Concierge Goals
• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.
• Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.
• Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences.
• Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).
• Maintains awareness of cultural differences needed to meet guest's specific needs and requirements.
• Provides check-in and check-out services and handles reservations when needed.
• Maintains knowledge of rooms and their locations, services and facilities of the hotel.
• Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.
• Responds to emergency situations using appropriate procedures.
• Maintains awareness of daily operations and events at the hotel.
• Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements
• Provides warm welcome and anticipation of guest needs throughout their stay.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.
Ensuring Exceptional Customer Service
• Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.
• Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Supports employees understanding of customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
Additional Responsibilities
• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Informs and/or updates the executives and the peers on relevant information in a timely manner.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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Villa Manager (ubud) |
27-Jul-2024 | |
Bijia Villa Ubud | 37483 | Indonesia - Bali | |
We are pleased to share the career opportunity at Bijia Villa for following:
The Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.
And aquire new villas to manage for our growing portfolio of villas under management.
The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Villa manager must also be able to:
Qualification:
Loss Prevention Manager |
26-Jul-2024 | |
The Mayflower | 37412 | Indonesia - Lampung | |
JOB SUMMARY
Manages the daily functions of the department to ensure protection of property assets, associates, guests and property. Maintains logs, certifications and documents required by law and Standard Operating Procedures. Trains staff in established emergency procedures and implements accident and fire prevention procedures. Position focuses on ensuring guest and associate satisfaction while achieving the operating budget.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the security/loss prevention or related professional area.
OR
• 2-year degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.
CORE WORK ACTIVITIES
Managing Security/Loss Prevention Operations
• Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
• Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
• Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
• Comply with applicable federal, state and local law and safety regulations.
• Follow proper key control guidelines in loss prevention and in the property.
• Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
• Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
• Follow Duty of Care process for the protection of guests and associates.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and associates.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Implements action plans to monitor and control risk.
• Monitors all unusual activities in and around the property that would impair the well being of guests and associates.
• Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and associate related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
• Oversees and guides the efforts of the Accident Prevention Committee.
• Oversees first aid program for guests and associates.
• Oversees the claims process and protects company assets by closely monitoring the General Liability and Worker's Compensation cases.
Leading Security/Loss Prevention Teams
• Communicates the importance of safety procedures, detailing procedure codes, ensuring associate understanding of safety codes, monitoring processes and procedures related to safety.
• Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides an open door policy.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
• Serves as a role model to demonstrate appropriate behaviors.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
Ensuring Exceptional Customer Service
• Meet quality standards and customer expectations on a daily basis.
• Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
• Provides services that are above and beyond for customer satisfaction and retention.
Conducting Human Resources Activities
• Completes associate performance reviews in a timely manner.
• Enforces brand Standard Operating Procedures through documentation efforts.
• Train all associates on the four parts of OSHA.
• Train all new hires on loss prevention policies and procedures.
• Establishes a training program to routinely train the loss prevention department and other property departments on topics related to safety and security.
• Oversees all investigations for incidents related to both guests and associates.
• Trains officers to ensure that they report and document all safety hazards and improper lighting to the appropriate departments through the property work order system.
Additional Responsibilities
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Develops liaison with local law enforcement and emergency services.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Be
begin
belong
become
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Villa Manager ( ubud ) |
21-Jul-2024 | |
Suga Estate - Rice Field View Villas | 36872 | Indonesia - Bali | |
We are pleased to share the career opportunity at Suga Estate for following:
The Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.
And aquire new villas to manage for our growing portfolio of villas under management.
The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Villa manager must also be able to:
Qualification:
Asst.Villa Manager Canggu |
18-Jul-2024 | |
Botanika Estate | 36728 | Indonesia - Mengwi, Bali | |
We are pleased to share the career opportunity at Botanika Estate for following:
Asst. Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.
And aquire new villas to manage for our growing portfolio of villas under management.
The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Asst Villa manager must also be able to:
Qualification:
Villa Manager ( canggu) |
13-Jul-2024 | |
Bijia Villa Ubud | 36500 | Indonesia - Bali | |
We are pleased to share the career opportunity at Bijia Villa for following:
The Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.
And aquire new villas to manage for our growing portfolio of villas under management.
The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Villa manager must also be able to:
Qualification:
Cruise Director (Host of Catamaran in Gili Asahan) |
20-Jun-2024 | |
Private Advertiser | 35102 | Indonesia - West Lombok, West Nusa Tenggara | |
This vessel, meticulously crafted by our Architect-builders, aims to elevate the Nusa Penida and/or Gili Asahan Island cruise experience. With paramount emphasis placed on safety and comfort, you will find ample space allocated for our crew, ensuring our clients' privacy throughout their voyage. Notably, our architect, with a meticulous eye for detail, strategically positioned the accommodations in the central area of the vessel, diverging from the conventional hull interior layout. This bespoke design, complemented by the Comfort Group's signature standards of luxury and service, renders the Comfort Catamaran an exemplary choice for discerning travelers seeking opulent cruises.
In response to the burgeoning demand from travelers seeking to explore the Indonesian archipelago, we conceived the concept of mobile hotel rooms.
Job Descriptions:
Requirements:
General Manager-Fairfield by Marriott Bali Kuta Ngurah Rai |
14-Jun-2024 | |
Marriott International | 34884 | Indonesia - Kuta, Bali | |
JOB SUMMARY
The Fairfield by Marriott Bali Kuta Ngurah Rai is a conversion hotel located in Kuta, Bali. The hotel offers 166 rooms, a ballroom that can accommodate up to 400 pax and also 2 meeting rooms. The hotel comes with a restaurant and bar, with a variety of recreational facilities, including a fitness center, outdoor pool, kids’ pool, and garden. The hotel lies 8.5 KM from the city center and provides accessibility to the town facilities and attactions. The hotel is estimated to open in Q2, 2024.
Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, and delivering a return on investment to both Marriott International and ownership. Leads the team in the development and implementation of property-wide strategies. Acts as a steward and key leader for reinforcing culture. Supports the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations and developing strong associate teams. Builds relationships with key customers and is a key leader in the sales process. Build relationship with ownership or asset manager.
CANDIDATE PROFILE
The ideal candidate for this role would have previous work experience in Indonesia as a General Manager, preferably with pre-opening or conversion experience and proficiency to communicate in Bahasa Indonesian.
Education and Experience
• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 6 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 4 years mixed management experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
CORE WORK ACTIVITIES
Managing Property Operations and Department Budgets
• Ensure service programs are in place and executed against (e.g., Refreshing Service).
• Provide timely, real-time feedback to management and hourly/non-management associates on service and operational standards; including feedback on even the smallest of service and operational details.
• Review and follow-up on property Guest Service Satisfaction (GSS) scores and comments.
• Create and support clear lines of responsibility for management team, including coverage and oversight throughout the day.
• Walk the property to ensure public spaces, grounds, work and kitchen areas meet sanitation and cleanliness/maintenance standards.
• Inspect guest rooms on a weekly basis to ensure cleanliness/maintenance.
• Manage the flow of labor between departments to support effective management of Labor Budget and achievement of profitability goals.
• Act as a project manager for the execution of capital improvements (e.g., renovations, reinventions, refreshes, signage, etc.).
• Delegate responsibilities for operations and projects to appropriate level of associate.
• Prepare for Quality Assurance (QA) audits (i.e., daily and pre-visit activities).
• Encourage all departments to operate under Standard Operating Procedures (SOP) or Local SOPs (LSOP) and make sure they are up to date.
• Actively participate in GSS committee.
• Follow and adapt Standard Operating Procedures in all areas of responsibility according with local laws.
• Maintain accountability for results for each one of the team members.
• Engage management and associates to deliver the best service in all interactions with guest, customers, etc.
Managing and Sustaining Sales and Marketing Strategy
• Manage relationships with decision makers at top accounts.
• Interact with in-house guests to prospect for new sources of business.
• Work with Market Sales to establish property sales strategy, extended stay occupancy (ESOcc) targets, sales goals, and action plans.
• Understand and leverage sales and marketing advantages over competitor properties within market.
• Coach and reinforce associate selling strategies that take advantage of property amenities.
• Work with the Regional Sales office (RSO) to implement sales strategy for the property (e.g., goal setting, setting rates, Occ, etc.).
• Develop innovative means for capturing new streams of revenue through property amenities.
• Ensure direct sales staff fully utilizes e-tools (e.g., e-proposals, e-mail signatures), as appropriate.
• Participate in and host customer recognition events to drive sales.
• Monitor sales strategy with RSO to ensure ongoing effectiveness and compliance.
• Participate in the property sales review (PSR).
• Identify key revenue generating stakeholders and customers and communicate information to sales offices.
• Collaborate with Regional Marketing and eCommerce Managers to develop and/or sustain marketing and eCommerce strategies for the hotel.
• Actively participate in sales calls and sales visits to generate demand for the property and build relationships with potential customers.
• Participate and encourage leaders to participate in sales events, local and international promotions.
• Help and direct all efforts to contribute to increase sales in the Marriott portfolio.
• Follow up appropriately and in a timely manner to answer guest and customer questions.
• Actively identifies ‘local talent’ to grow Company in new markets.
• Engages with the community to build strong relationships with neighbors.
• Champions and leads BLT process.
• Acts as an Ambassador for the Company within the community.
Managing Profitability
• Measure, analyze, and communicate property performance using a variety of financial/non-financial data including controllable costs, sales revenue, guest satisfaction, and associate engagement data.
• Manage on-property controllable costs associated with rooms, housekeeping, events, and food and beverage operations.
• Initiate action to support property revenue and profitability goals.
• Update and communicate profit forecasts to associates/managers.
• Review and sign off on invoices.
• Review Property Distribution Summary (OnDemand) and Purchase Detail Reports; identify, research, and resolve balance issues.
• Consolidate reports needed for period-end review (e.g., P&L, Accounting Scorecard, Banking Report and Statistics, PACE, credit card fraud report).
• Review property performance on period basis with Regional Director.
• Conduct h-end critiques with each manager.
• Prepare and review forecast vs. actual to adjust and modify in accordance with goals in sales and profitability.
• Review with team leaders and support actions to achieve results in alignment with property and brand goals.
• Train leaders and associates to critique results and generate plans and actions to improve results.
Maintaining Revenue Management Goals
• Manage the relationship with the revenue management office (e.g., participate in routine calls, strategy meetings, periodic update meetings, etc.).
• Review and work with appropriate revenue management reports (e.g., Demand Eye Chart, Benchmark Pricing Evaluator, Rate/Value Matrix, Smith Travel Research (STR) reports, etc.).
• Balance inventory to ensure same-day sellouts.
• Support and test strategies, review rates and adjust them to manage optimal mix in the segmentation.
Managing Relationships with Property Stakeholders (e.g., Owner and Above Property)
• Keep brand leadership team, owners, and above property stakeholders updated on property performance in the areas of financials, guest satisfaction, and associate engagement.
• Prepare and present reports for owners and above property leadership using financial/performance data.
• Conduct property critique.
• Conduct annual business reviews.
• Respond to off-property (e.g., regional and owner) requests for sales information (e.g., Market Outlook, STR Report critique, etc.).
• Participate in ad hoc owner conference calls and respond appropriately to owner requests.
• Meet with other managers from the competitive set and built the relation with other business related to the hotel activity.
Managing and Conducting Human Resource activities
• Conduct performance review process for associates (including LPP/HPP, career plan form, development plans, associate information form, mid-year check-ins, 90-day check-ins for new associates, etc.).
• Understand the performance expectations for all positions within the property (e.g. front desk associate, gourmet attendant, etc).
• Ensure ongoing development of managers (e.g., one on one coaching, providing stretch assignments, etc.).
• Cascade/Deliver training to associates.
• Facilitate cross training to support associate professional growth and operational excellence.
• Conduct day to day Human Resource transactions to support needs of the property (e.g., compensation actions, initiation and approval of hiring requisitions, etc.).
• Lead associates through property changes, and help them transition into new property roles.
• Facilitate on property activities that communicate and reinforce culture with associates.
• Complete management training (e.g., ConnectU, GM conferences, HR Skills, etc.).
• Support recruitment and hiring efforts from various sourcing channels (e.g., local job fairs, Internet, referrals) to target associates with skill sets (e.g., rooms operations) compatible for operational needs.
• Complete all trainings regarding the human resources systems.
• Conduct All Associates meeting every quarter.
• Create a local benefits package for associates.
• Review and follow up on pending items from HR audits and other audits that include HR items.
• Participate in hly departmental meetings and engage associates to contribute in a positive manner.
• Conduct town hall meetings with associates to share results vs. actuals forecast.
• Meet with other property HR managers to have a better understanding of their operations and benefits, compare wages, and prepare plans of actions if necessary.
• Closely involved in Engagement Survey (ES) process.
Additional Responsibilities
• Manage e-mail.
• Manage daily paper mail.
• Participate in conference calls (e.g., sales, promotion, questions and answers, property performance, etc.).
• Provide follow-up information to Regional Director and other Extended Stay/Select Service executives.
• Prepare for Regional Director visits (e.g., pulling and consolidating relevant reports).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Pool & Beach Manager |
7-Jun-2024 | |
The Mulia, Mulia Resort & Villas Nusa Dua, Bali | 34681 | Indonesia - South Kuta, Bali | |
Cruise Director (Host of Catamaran in Gili Asahan) |
2-May-2024 | |
Private Advertiser | 34191 | Indonesia - West Lombok, West Nusa Tenggara | |
This vessel, meticulously crafted by our Architect-builders, aims to elevate the Nusa Penida and/or Gili Asahan Island cruise experience. With paramount emphasis placed on safety and comfort, you will find ample space allocated for our crew, ensuring our clients' privacy throughout their voyage. Notably, our architect, with a meticulous eye for detail, strategically positioned the accommodations in the central area of the vessel, diverging from the conventional hull interior layout. This bespoke design, complemented by the Comfort Group's signature standards of luxury and service, renders the Comfort Catamaran an exemplary choice for discerning travelers seeking opulent cruises.
In response to the burgeoning demand from travelers seeking to explore the Indonesian archipelago, we conceived the concept of mobile hotel rooms.
Job Descriptions:
Requirements:
General Manager Hotel (Area Jawa Tengah) |
17-Nov-2023 | |
| 33583 | Indonesia - Salatiga | |
We are currently representing one of the leading hospitality and care provider in Jawa Tengah.
Growing your career as a Full Time General Manager - Hotel is a remarkable opportunity to develop beneficial skills.
If you are strong in attention to detail, leadership and have the right mindset for the job, then apply for the position of General Manager - Hotel at Company Confidential today!
Responsibilities
• Implement customer experience strategy to maximize guest satisfaction
• Explore and develop new business opportunities and plans
• Develop and manage check-in/check-out processes
• Supervise functioning of all product areas
• Ensure proper stocking of supplies and equipment
• Manage property maintenance and owner relationships
• Support sustainable practices
• Establish and manage local partnerships
• Lead procurement and manage relationships with contractors
• Manage location's P&L and ensure compliance with legal accounting practices
• Analyze business information and develop strategies
• Interact with guests and utilize feedback for service improvement
• Establish property/brand image and develop alliances with local community
• Anticipate needs of large groups or high profile guests
• Lead recruitment and selection process
• Create a high-performance team and provide coaching and development
• Maximize individual and overall property performance
• Ensure fair treatment and respect for all employees
Requirements
• Prior experience running a hotel or restaurant and leading multiple departments and supervisors
• Sound operational and financial management skills
• Excellent communication skills
• Fluent in English and local language
• Experience working in multicultural environments (preferred)
• Solid understanding of processes and operational efficiency
• Strong people management and negotiation skills
• Ability to report and analyze information for decision making
Hotel Manager - Surabaya |
17-Nov-2023 | |
PT Talenta Guna Nusantara | 33582 | Indonesia - Surabaya | |
A hotel manager is a hospitality professional who manages a hotel, motel, or holiday resort. Hotel managers maintain day-to-day operations, and they're in charge of operational and administrative tasks such as organizing staff rotas and ordering supplies. They assist with the hiring process, onboard new staff members, and provide ongoing training for their team. They're responsible for keeping customer satisfaction levels high, finding solutions for problems, and liaising with senior managers or owners.
Job Description:
Requirement:
Hospitality Manager |
9-Nov-2023 | |
| 33303 | Indonesia - Ubud | |
One of the top wellness & yoga centers in the world, as an oasis for learning, self-discovery, wellness, healing, rejuvenation and inner transformation, located in the heart of bustling downtown Ubud.
Currently, our premise is known as one of the top wellness & yoga centers in the world, as an oasis for learning, self-discovery, wellness, healing, rejuvenation and inner transformation, which offers over 100 classes a week in yoga, meditation, dance, healing, satsangs and seminars, health and wellness sessions.
Job Purpose:
Ensuring to treat guests courteously, have the best experience and that guest services and administrative duties are performed speedily and efficiently.
Responsibilities:
Qualification:
Villa Manager |
8-Nov-2023 | |
Ubud Art Villa | 33251 | Indonesia - Gianyar | |
UNDERSTAND E-COMMERCE
STAY IN BALI
Responsibilities
Constantly review and appraise the procedure within the staff to ensure quality of service at all times.
Monitor the staff skill.
Conduct regular briefing with the department staff ensuring good communication at all times.
Ensure overtime within the department is minimized and authorized.
Ensure all areas in the department are scheduled with staff in accordance with the business demand .
Encourage good communication between your team.
Other duties as directed by the Management.
Requirements
Min. 2 years experience in a similar position.
English proficiency, both verbal and written.
Guest services oriented.
Able to interact with guests, employees and third parties.
Good in leadership and communication.
Good personality and attitude.
Well groomed, motivated and a team player.
Able to join immediately.
General Manager |
8-Nov-2023 | |
Grand Artos Hotel & Convention | 33249 | Indonesia - Magelang | |
Grand Artos Hotel & Convention is one of the largest hotels in Magelang, established in August 2012. Under the management of PT Grand Artos, Grand Artos Hotel & Convention is a subsidiary of PT Mekar Armada Jaya (New Armada Group).
Artos originates from the word arta or yatra, in Javanese means money. Visible from the logo of Grand Artos Hotel & Convention which is shaped like a circle of money or gobang.
In accordance with the vision, mission and logo proud of Grand Artos Hotel & Convention, the circle is a symbol of Indonesian hospitality services and creates a comfortable and unforgettable experience as reflected in the company’s motto, which is “Creation of Memory, Great Experience, Pleasure Destination“.
Located on the main road accross Central Java Province & surrounded by beautiful natural view of Magelang, creates Grand Artos Hotel & Convention as 4 stars hotel, not only offers convenience but also nature magnificence of Magelang.
Grand Artos Hotel & Convention provides service & facilities that is perfect not only for spending family holiday, but also suitable for holding MICE based on guests needs.
Only need 60 minutes to Adi Sucipto international airport & 45 minutes to Tugu station on Yogyakarta. This strategic location brings guest to visit Borobudur only 15 minutes driving & Ketep Pass only take 10 minutes driving whereas the guests can also enjoy golfing that is only 5 minutes driving.
General Requirements:
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