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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Waiter.

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

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Job Description

Job Summary

We are looking for a passionate and driven Senior Manager / Manager, Service Excellence & Learning Development to lead and support the hospitality learning and development function across hotel and F&B operations. This role is responsible for driving service excellence initiatives, establishing service standards, and implementing effective training programs to enhance team members’ skills, knowledge, and service mindset.

The individual will play a key role in strengthening service culture and ensuring training and service quality initiatives are aligned with business needs and guest expectations. Scope and level of responsibilities will be commensurate with the candidate’s experience and seniority.

Key Responsibilities

Service Excellence & Standards

• Act as a catalyst for change and continuous improvement in service performance and quality.

• Support the establishment and enhancement of service standards, procedures, and systems across hospitality operations.

• Promote a strong service culture across hotels and F&B outlets.

 

Learning & Development

• Manage and implement training programs including new employee orientation, Train-the-Trainer, product knowledge, service standards, and guest experience.

• Develop and support a network of departmental training champions.

• Ensure effective training initiatives are in place and aligned with operational needs.

• Develop ad-hoc learning materials to address service gaps or development needs.

Training Needs & Performance Monitoring

• Identify training needs or gaps and implement solutions to improve productivity and performance.

• Monitor key performance indicators related to training (e.g., learning hours) and service quality (e.g., LQA standards).

• Conduct and track internal audits to evaluate training effectiveness and recommend improvements.

 

Stakeholder Collaboration

• Support in implementing training initiatives and service standards.

• Work closely with operational departments to develop and execute monthly training plans.

• Partner with Corporate L&D to co-develop learning roadmaps and content.

 

Guest Feedback & Continuous Improvement

• Analyze guest feedback and review quality standards to ensure relevance and effectiveness.

• Recommend action plans and coaching strategies to address service gaps.

 

Talent Development & Compliance

• Support talent development initiatives and projects.

• Ensure compliance with workplace safety and health regulations and maintain a safe working environment.

• Perform other ad-hoc duties as assigned.

Requirements

• Degree or Diploma in Hospitality, or related discipline.

• ACTA or equivalent training certification preferred.

• Minimum 5–10 years of experience in hospitality training, service excellence, or operations across hotel and/or F&B environments.

• Experienced in conducting and delivering stand-up training programs, applicable and appropriate to business needs.

• Strong business acumen, resourcefulness, and results-driven mindset.

• Ability to work independently and in a team.

• Good cross-cultural awareness and ability to work across different levels of the organization.

• Proficient in Microsoft Office tools.

  Apply Now  

Nong Geng Ji Orchard Pte. Ltd.

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Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Applicants with no experiences is welcomed to apply

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Nong Geng Ji CCP Pte Ltd

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Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Nong Geng Ji Novena Pte Ltd

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Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Antares Management Services

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Job Description

We are seeking a highly professional, discreet, and resourceful Travel & Personal Assistant to support a senior business leader with regional responsibilities. This role requires strong organisational skills, sound judgement, and the ability to manage both business and selected personal administrative matters with maturity and confidentiality.

Key Responsibilities

Travel Planning & Logistics (85%)

• Plan and coordinate end-to-end travel arrangements for the CEO, including flights, accommodation, ground transport, and detailed itineraries, for both business and selected personal travel.

• Research and recommend dining options, activities, and experiences aligned with the CEO’s preferences for business and selected personal travel.

• Coordinate overseas meetings, events, and engagements, including venue sourcing, logistics, and vendor liaison where required.

• Manage VIP arrangements such as lounge access, priority services, and special requests.

• Prepare and manage travel documentation, including visas, insurance, and related records.

• Ensure travel plans are cost-effective, well-organised, and executed with precision.

• Budgeting & Expense Administration

  • Track travel and related expenses, manage receipts, and prepare expense claims.

  • Liaise with Finance Department to ensure timely submission and compliance with internal policies.

• Coordinate booking for selected leisure and recreational activities (eg. Sports facilities, classes or events) as required.

• Provide support on ad-hoc administrative and coordination matters as required by the CEO’s office. 

Calendar Management & Executive Support (15%)

• Manage the CEO’s calendar, appointments, and meeting schedules.

• Act as a gatekeeper for the CEO, managing emails, calls, and correspondence professionally.

• Prepare briefing materials, schedules, and notes for meetings as required.

• Draft and coordinate communications on behalf of the CEO when necessary.

• Stakeholder Coordination

  • Liaise with internal stakeholders (e.g. senior management, board members) and external partners, vendors, and service providers.

  • Maintain strong working relationships while exercising discretion and professionalism.

• Exercise sound judgement in all matters relating to the CEO’s office.

Requirements

• Minimum 3–8 years’ experience supporting a senior executive, entrepreneur, or family office.

• Strong experience in complex travel planning and logistics.

• Highly organised, resourceful, and able to work independently.

• Mature, discreet, and trustworthy with excellent judgement.

• Strong communication skills and professional presence.

• Comfortable with occasional after-hours coordination related to travel or urgent matters.

• Demonstrated strong ability to handle sensitive business and personal information with highest level of confidentiality.
  
  By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

  We regret only shortlisted candidates will be notified.

  Gwenneth Kirsten Wee

  Reg No. R1545315

  gwenwee@antares.com.sg

  [Antares Management Services Pte Ltd]

  EA: 25C3031 | UEN: 202527765K

Farmhouse Legend Pte. Ltd.

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Job Description

Job Description

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service or Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements

• Applicants must possess at least degree in any field.

• Applicants with no experiences is welcomed to apply

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Nong Geng Ji CCP Pte Ltd

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Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Nong Geng Ji Novena Pte Ltd

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Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

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Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job description:

Job Summary:

We are seeking a strategic and service-driven Assistant Manager for Service Excellence and Learning Development to join our team. You'll play a key role in driving service excellence across hotel operations. This role is responsible for elevating the guest experience and operational performance through the design, implementation, and evaluation of service quality standards and learning programs. You will need to foster a culture of continuous improvement, empowering the hotels team to deliver exceptional guest experiences aligned with the organization's branding and service values.

Key Responsibilities:

Service Audits and Compliance

• Partner with departments to facilitate audits across hotel operations.
• Evaluate/ Analyze audit results to identify gaps.
• Establish corrective measures, propose standards, and training programs to support service quality and performance improvement.
• Ensure compliance with safety, health, and hygiene standards in all training and operational processes.

Guest Experience

• Review guest feedback from multiple platforms i.e. surveys, online reviews etc.
• Develop action plans/ implement initiatives to elevate guest satisfaction.
• Identify training needs and collaborate with operational leads to deliver targeted soft skills workshops.

Learning and Development

• Partner with departments to design/ review ongoing training programs that address departmental needs.
• Lead onboarding programs and brand/ service culture training i.e. cultivate a proactive and positive attitude/ mindset.
• Facilitate hotel-specific training programs i.e. Service Standards, Guest Experience, and Product Knowledge.
• Guide and coach operational leads in developing OJT in respective areas.
• Design and develop ad-hoc training materials to address learning needs i.e. workshops, PowerPoint, EDMs

Required Qualifications:

• Degree in Hospitality, Hotel Management or related field.
• Minimum 3 years of training experience in hospitality services.
• Advanced Certificate in Training & Assessment (ACTA) or equivalent training qualification preferred.
• Proven experience in conducting and facilitating in-person training sessions relevant to service and operations.
• Strong cross-cultural awareness and interpersonal skills for effective collaboration across diverse teams.
• Proficient in Microsoft Office applications, specifically Word, Excel and PowerPoint.

Hotel Royal @ Queens (Singapore) Pte Ltd

Hotel Royal Limited was incorporated in 1968 and was subsequently listed in Singapore in the same year to conduct business as a hotelier. Hotel Royal not only houses 357 exquisitely-designed and spacious rooms, but is also situated close to the shopping paradise of Orchard Road. Being located right at the heart of Singapore allows our valued guests to travel with ease to almost every part of Singapore.

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Job Description

Hotel Royal Queens is looking for a highly competent and result-oriented individual to be part of its team as:

·                  Human Resource Manager

As Department Head, you will be responsible for executing strategies that serve to attract, retain and develop diverse talents to support business growth.

Responsibilities:

·       Provide strategic support on all HR matters including recruitment & selection, training & development, compensation & benefits administration.

·       Partner with Management to ensure strategic HR goals are aligned with business initiatives.

·       Conduct performance and salary reviews.

·       Review HR policies, staff welfare programs and recommend changes to procedures in accordance with Employment Act and Government Regulations.

·       Create rewards strategy/structure and implement programs to attract, motivate & retain talents

·       Manage & co-ordinate the delivery of all training & development programmes to ensure staffs are sufficiently trained & to provide high standards of services & efficient operations

·       Managing monthly payroll operations & ensure accuracy & timely completion of payroll.

·       Responsible for all industrial relations issues and collective bargaining with the Union.

·       Settles all grievances efficiently and effectively in accordance with all legal requirements.

Requirements

*      Min 5 years of relevant experience in similar capacity in the hospitality industry.

*      Good knowledge of Singapore Labour Laws and regulations and HR practices.

*      Strong leadership, analytical and decision-making skills.

*      Good interpersonal and communication skills.

*      Strong payroll administration skills

Soup Holdings Limited

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Job Description

This position is catered for candidates who are trained in Food and Beverage segment with or without relevant experience to prepare them for Management role in managing a restaurant.

Training program in place for the incumbent:

· Building candidate’s capability from entry-level to managerial Restaurant Manager level

· Participate in planning and execution of managing a restaurant.

· Inculcate good customer service mind set as well as understanding of Company service standard and SOP.

· Manpower planning and rostering

· Assist in monthly reporting

M-I-T are to :-

· Maintain service quality and consistency standards

· Adhere to the Group’s procedures and propose improvements to:

· maintain a healthy working environment;

· ensure customers’ satisfaction;

· monitor stocks level including inventory checks; and

ensure the overall management of the restaurant operations

Farmhouse Legend Pte. Ltd.

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Job Description

Job Description

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service or Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements

• Applicants must possess at least degree in any field.

• Applicants with no experiences is welcomed to apply

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Nong Geng Ji Orchard Pte. Ltd.

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Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Applicants with no experiences is welcomed to apply

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Nong Geng Ji CCP Pte Ltd

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Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

Nong Geng Ji Novena Pte Ltd

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Job Description

Job Description:

• Creating a professional and welcoming experience for our customers based on the company’s guidelines

• Obtain training and perform duties in Service and Kitchen Department

• Lead by example by demonstrating exemplary professionalism

• Attend to guests’ needs and complaints promptly and politely.

• Recommend improvements to Management where appropriate

• Resolve all potential service failure issues

• Consistently monitor individual performance and progression with your superior and management.

• Provide support as needed in various departments

• Execute any duty that may be assigned from time to time by the Management

Requirements:

• Applicants must possess at least degree in any field.

• Highly motivated and willing to learn

• Strong positive mentality

• Customer-oriented, excellent interpersonal and communication skills

• Possess good initiative and leadership skills.

• On-the-job training provided

• 5.5 days’ work week

• Able to work on weekends and PH

THE OTHR HOTEL (CUPPAGE) PTE. LTD.

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Job Description

Company Name: The OTHR Hotel, a new boutique capsule hotel.
Location: Orchard Road
Monthly Salary: $4,200.00
Job Title: Admin and HR Manager
Full time

Key Responsibilities
Guest Experience Service Leadership:
- Serve as the ultimate ambassador of our hotel's brand and service philosophy on the floor.
- Oversee all front-facing departments: Front office, Housekeeping, Maintenance and Food & Beverage,
ensuring a unified and exceptional guest journey.
- Proactively resolve guest concerns and opportunities, turning challenges into moments of loyalty.
- Implement and refine service standards, SOPs, and training programs to ensure consistency and excellence.
- Analyse guest feedback (reviews, surveys) and translate insights into actionable operational improvements

Daily Operations & Team Management:
- Manage the daily operational rhythm, including staff scheduling, shift briefings, and inter-departmental communication.
- Conduct regular inspections of guest rooms, public areas, and back-of-house to ensure impeccable cleanliness, maintenance, and brand standards.
- Lead, coach, and mentor department supervisors and team members, fostering a culture of accountability, professionalism, and warmth.
- Handle staffing needs in collaboration with HR/Admin, including recruitment support, training, and performance management for operational roles.
- Manage operational budgets, control department costs (labour, supplies), and optimise efficiency without compromising quality.

Property & Revenue Management:
- Oversees preventative maintenance programs and coordinate with contractors for repairs.
- Manage inventory of front office and housekeeping supplies.
- Collaborate with the owner on revenue management strategies, including rate management, upselling initiatives, and occupancy optimisation.

Qualifications & Experience:
- Diploma in Business Administration, Hospitality, Human Resources, or related field preferred.
- Minimum of 3 years of experience in an administrative/office management role with significant HR responsibilities. Hospitality experience is highly preferred.
- Solid understanding of core HR functions, payroll basics, and employment law compliance.
- Familiarity with hotel Property management Systems (PMS) and operational software is a strong plus.
- Outstanding organisational, time-management, and interpersonal skills.

What We Offer:
- A competitive salary and comprehensive benefits package.
- The opportunity to shape the culture and operations of a distinctive boutique hotel.
- A collaborative, supportive, and creative work environment.
- Professional development opportunities.

RAFFLES SENTOSA SINGAPORE

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Job Description

JOB SUMMARY

Reporting to the Hotel Manager, the Cluster Quality & Learning Manager plays a pivotal role in driving excellence across hotel operations. This role is responsible for overseeing and enhancing the hotel’s quality management systems, ensuring alignment with Accor’s brand standards and local regulations, and fostering a culture of continuous improvement to consistently elevate the guest experience.

What you will be DOING:

Quality Assurance & Compliance

· Partner closely with the management and operations teams to drive and create action for performance in guest satisfaction index, audits and KPIs, etc. to achieve the following established key goals :

- LQA Standards

- Hotel Reputation Performance Score (RPS) e.g. Trust You / Google / Booking Reviews , etc.

· Ensure implementation and compliance of standard operating procedures (SOPs), checklists, and guidelines to ensure consistent service delivery.

· Regularly review and enhance quality control frameworks to align with evolving guest expectations and industry best practices.

Audits & Inspections

· Plan and execute periodic internal audits to assess compliance and performance.

· Partner with department heads to facilitate audits and inspections across hotel departments.

· Evaluate audit results, address non-conformities, and drive the implementation of corrective measures.

Guest Feedback & Experience Management

· Monitor guest feedback from multiple platforms including surveys, online reviews, and direct communication.

· Analyse feedback trends and develop targeted action plans to improve service quality and guest satisfaction.

· Implement initiatives to boost guest engagement, loyalty, and service recovery effectiveness.

Learning & Development

· Cultivate a learning environment that empowers employees to uphold quality standards and exceed guest expectations.

· Lead onboarding programs and brand/service culture training for new hires and existing team members.

· Identify training needs in collaboration with operational leaders and deliver targeted soft kills workshops and coaching.

· Guide and coach operational leaders in developing and implementing on-job-training programs in their respective area.

Continuous Improvement

· Champion and facilitate cross-functional improvement initiatives focused on efficiency, innovation, and service excellence.

· Leverage performance data and KPIs to evaluate improvement efforts and drive operational enhancements.

· Promote a proactive approach to problem-solving and innovation throughout the organization.

Reporting & Communication

· Produce detailed quality and performance reports for senior leadership, highlighting key metrics, audit findings, and project outcomes.

· Maintain open channels of communication with all departments to reinforce quality standards and improvement goals.

General

· Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to reporting manager immediately.

· Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.

· Perform any other duties and responsibilities that may be assigned.

Your experience and skills include:

· Degree/Diploma in Hospitality Management , Hospitality Management, Human Resources, Business Administration or equivalent

· Minimum of 3 years of experience in quality assurance or learning & development within the hospitality industry

· Strong understanding of quality assurance methodologies and hotel operational standards

· Good business acumen, critical thinking and strategic decision-making skills

· Strong human relations and influencing skills

· Strong communications (verbal and written), planning and coordination skills

· Analytical mindset with the ability to translate insights into actionable improvements.

· Ability to work independently and take initiative

· Strong time management skills