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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

ALTITUDE ORANGE GROVE PTE. LTD.

Job Description

Responsibilities:

Administration & Sales

• Achieve daily and monthly targeted number of sales activities with effectiveness
• Develop business leads for the Hotel on a weekly basis
• Research & prepare monthly lists of key account acquisition to target
• Plan a minimum of 5 site inspections/entertainment meetings per week to qualified potential accounts or new accounts
• Solicit new and existing corporate/consortia/lifestyle & luxury accounts to meet and exceed revenue goals through telephone prospecting, outside sales calls, site inspections and written communication
• Attend hotel clients and local community business events to network and maintain high visibility
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximise sales revenue
• Attend overseas trade shows, key client events, FAM trips and sales trip as planned, submitted and approved at the beginning of each year and updated calendar at each quarter

Customer Service

• Update management and relevant departments on VIP arrivals, meet and greet accordingly
• Update Reservations & Front office team fortnightly on new account acquisition and that relevant guest profiles are shared to ensure to maximise GEM (Guest Engagement Management)
• Host “WOW” site inspections & FAM trips to deliver the brand promise providing exceptional customer service at all times
• Provide positive and constructive feedback as necessary to the respective Heads of Department
• Handle guest and internal customer complaints and enquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily

Financial

• Prepare monthly action plan for main market segment and implement an account development plan for key accounts to achieve maximum revenue in both short and long term
• Fully responsible of accounts under his/her management to achieve financial and non-financial objectives, including contracting, updating profile, and renewing contracts
• Conduct negotiations to achieve the best profit and rates for The Standard, Singapore
• Work closely with Director of Sales & Marketing & Director of Revenue Management to ensure pricing strategy across market segments are aligned to meet & exceed revenue targets
• Work closely with DOSM and assist with contributing towards the preparation of the Annual Business Plan relevant to your market segments
• To attend weekly yield meetings and monthly strategic meetings to develop and adjust sales strategies, short term pricing and channel tactics

Operational

• Perform monthly review account profile on room nights production and average rate and utilise Agency 360 & Demand 360 and relevant business intelligence tools to maximise ROI
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge
• Update DOSM/DOM/DOR on market trends and business leads including compset trends on an ongoing basis
• Ensure that all account profiles, sales reports and any other relevant information are updated in the CRM system

Other Duties

• Identify and communicate ideas, customer expectations from assigned segments and territory
• To be aware of community, business, political and social factors that may affect the hotel’s financial performance
• Develop and maintain positive and productive working relationships with other colleagues and departments
• To attend training sessions and meetings as and when required
• Maintain confidentiality of proprietary materials and information
• Follow company and department policies and procedures
• Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures
• To support and uphold The Standard’s Corporate Mission and Values in all interactions

Qualifications, Knowledge and Skills:

• A minimum of 5 years' experience in a similar capacity with proven track records in a 5-star/Lifestyle hotel
• Bachelor’s degree in tourism, hospitality, or related field
• Excellent verbal, reading and written communication skills
• Possess a strong network of contacts within the Corporate, Consortia travel market segment, including corporate clients, event planners and industry professionals
• Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential
• Customer centric with a core focus on providing guests with a positive experience to build long-term relationships
• A track record in achieving and exceeding sales targets
• Excellent negotiation, presentation and influencing abilities to secure new business opportunities
• A team player and builder
• Able to maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients and colleagues
• A motivator and self-starter

Sentosa Development Corporation & Subsidiaries

Job Description

Position Summary

• Actively pursue immediate MICE business opportunities, both domestically and internationally, for Sentosa and our affiliated island partners.
• Sustain and surpass performance targets set by the management.
• Capable of operating effectively under pressure, meeting deadlines, and delivering a superior level of customer service.
   

Key Responsibilities

• Develop and maintain an International MICE and Local Corporate Database to facilitate lead generation and follow-up activities.
• Engage in sales calls, develop and present MICE proposals for Sentosa venues, products, and packages to potential clients.
• Conduct site inspections of Sentosa properties to identify potential MICE leads and achieve successful conversions.
• Collaborate with clients and stakeholders to plan events on Sentosa, ensuring comprehensive administration and seamless execution of all planned activities.
• Coordinate with the Marketing team to devise and implement sales outreach campaigns, aiming to stimulate demand and address existing market requirements.
• Acquire new and sustained business to establish a robust pipeline of events within targeted markets and industries.
• Identify and participate in trade events and platforms to enhance business promotion efforts.
• Foster and enhance active communication and strong relationships with MICE organizers and corporate clients.
• Support in the preparation and periodic monitoring of sales reports as and when necessary.
• Undertake any other duties and tasks as assigned by the management.
   

Job Requirements (Knowledge, Experience and Qualifications)

• Bachelor’s Degree or Diploma
• Proficient in using, MS office software applications including MS office, Excel, Power point etc.
• Proficient in leveraging data for performance analytics and dashboarding
• Fluent in written and spoken English and a second language.
• Demonstrated success in MICE/event sales with a proven ability to cultivate and engage targeted prospect databases. Preferably able to contribute with personal contacts and database resources.
• Minimum of 2 years' experience in MICE/event sales, catering to both local and international clients, with a documented track record of achievement.
• Familiarity with government tender and procurement processes would be advantageous.
• Possess a mature demeanor, strong interpersonal skills, strong business acumen and the ability to deliver compelling presentations.
• Capable of collaborating effectively within a team and working autonomously with minimal supervision.
• Willing and able to undertake domestic and international travel as required.
• Holding a valid Class 3/3A driving license would be beneficial.
   

QT Singapore

Job Description

QT Hotels & Resorts is part of EVT, one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic.

A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix? 

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore for 2024, we offer the following incentives to our staff -  

• Market leading, competitive salary packages
• Unrivalled opportunities for development and growth 
• Training and coaching from leading names in global hospitality leadership
• A commitment to employees that work-life balance being paramount to a successfully performing team  

Role Overview

The Director of Sales [DOS] is responsible to direct revenue and deliver the financial outcomes of this brand new to market hotel, providing their team members with coaching, development, and training to maximise performance.  The DOS is responsible for developing and driving the sales strategy in line with EVT’s strategic pillars while collaborating with the General Manager. The DOS applies a strong client focused approach, using influential and compelling communication. Maintaining a strong awareness of the broader environment the DOS continuously looks for ways to enhance and improve the client experience. The DOS must manage several competing priorities and be adept at delivery and execution in a fast-paced environment.

Key Responsibilities 

• Develop, execute, and oversee a business strategy that prioritises growth in market share and supports commercial outcomes, ensuring that all activity undertaken is recorded in the CRM. 
• Ensure that all activity undertaken is recorded in the CRM. 
• Keep staff informed about goals and strategies, providing regular updates on financial results, team performance, and celebrating successes.
• Provide guidance and direction to staff by identifying developmental needs, coaching and mentoring.
• Manage the hotel’s tactical sales strategy, understanding business peaks and troughs to grow revenue streams ahead of the market with a strong focus on core levers, rate and occupancy. 
• Confidently convey ideas, influence opinions, and gain buy-in from team members, clients, and key stakeholders by using persuasive and compelling communication techniques. 
• Handle complaints, settle disputes, and resolve conflict, by negotiating and gaining agreement from others to achieve desired outcomes.
• Partner with the Revenue Management team to include, but not limited to, determining sales pricing strategies, developing rates, establishing group thresholds, determining space utilization policy, deploying competitive data strategies, conducting demand analysis and managing market mix.
• Partner with F&B Department to formulate F&B promotions, generate marketing materials and to manage F&B events.
• Collaborate with the group Marketing, Sales, Loyalty and Digital team to identify new revenue opportunities across all segments, including outlet activations and packages.
• Continuously improve through feedback, challenging processes, monitoring the hotel sales delivery against targets, encouraging innovation, and driving necessary change. 
• Drive EVT’s vertical selling solutions to increase market share of existing accounts, to ensure the greater EVT portfolio is promoted and cross-sold. 

Critical Experience

The Director of Sales will have experience in these critical operational tasks or projects:  

• Has lead a team of high performing, target driven sales professionals 
• Has been accountable for sales accounts (clients) to the value of $1m or above
• Demonstrated ability in strategic planning, driving and achieving goals
• Good command of written and spoken in English language.

Behavioural Capabilities

These are the ESSENTIAL or ‘must have’ behaviours for this role:

• Leadership: Leads groups and delegates work based on skills and potential; empowers others and motivates high performance; sets clear expectations and standards for performance; monitors work and coaches others to develop their full potential.
• Delivering Results: Focuses on understanding and addressing customer needs; sets high standards for work quality and quantity; delivers high productivity in a focused and timely manner; structures and prioritises work activities; shows commitment to the organisation.
• Planning & Organising: Sets objectives that align with team and organisational goals; develops plans, commits to timelines and uses time effectively; anticipates, allocates and monitors resources to deliver work requirements; documents job information.
• Commercial Thinking: Considers revenue, cost, and risk factors that drive organisational performance; identifies and secures new business; optimises resources to deliver more with less; manages and mitigates risks; maintains awareness of external factors impacting the business. 
• Communication: Understands spoken information; speaks clearly and understandably; presents with confidence; gauges audience reaction, interest and understanding, and adjusts communication style or content accordingly.
• Strategic Thinking: Thinks broadly and considers important issues that impact success today and in the future; develops strategies to achieve critical outcomes; proactively seeks opportunities to introduce change.

Goodwood Park Hotel Private Limited

Job Description

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Revenue & Reservations Department.

Job Summary

• The primary responsibility of this position is analysis of revenue maximization efforts for rooms revenue streams of the hotel. Maintenance of Revenue Management standards; specific review and measurement of revenue performance against established goals.
• Responsible for overall development and implementation of rate and occupancy. Monitor group and transient business thresholds to ensure measurable improvements for demand and availability. Work with each department to develop specific strategies to ensure positive growth. Conducts analysis of citywide and Special events, implements Revenue Management strategies to maximize demand generators. Closely monitors competitors for shift in demand, rate and strategy

Job Responsibilities

Reporting to the Hotel Manager, your job responsibilities include, but not limited to:-

• Maximize room revenue contribution through a thorough understanding of all distribution channels and management of both inventories and rates.
• Ensure execution of effective Revenue Management strategies and pro-actively monitor the progress to ensure implemented strategies achieve desired market indexes such as RevPar, RGI etc.
• Lead the Reservations Team to determine effective and engaging rate offers (packages) which are then offered to the right customer at the right channel and ensuring KPIs (Mystery guests target score) are met or exceeded.
• Monitor transient, group and tour booking pace in order to determine effective pricing and availability controls for all reservation distribution sources.
• Work closely with Director of Sales and Sales Team members to encourage strategic selection of the right piece of business and best mix of negotiated accounts groups.
• Play an active role in the Strategic Planning, Marketing Plan and budgeting processes
• Constantly analyze data studies such as length of stay, day of week pattern and rooms categories occupancy etc and review the necessary action plans to management.
• Lead and manage all ecommerce B2C partnerships, developing and implementing strategies and best practice processes to optimize distribution through third party channels.
• Implement revenue enhancing marketing initiatives such as establishing brand tactical promotion campaigns including EDMs
• Take on special ad hoc projects as assigned by General/Hotel Manager,
• Perform any other duties as may be assigned from time to time by the Management.

Requirements:

• Recognised degree in Business Management / Data Science and Analytics.
• Minimum 8 to 10 years of relevant experience preferably in the hospitality, travel or F&B industry.
• Proven records of success in developing and implementing revenue and reservations optimization strategies in the hospitality industry.
• Upholding the Hotel’s 5-star brand & image so as to deliver a consistent 5-star experience.
• Upholds the Hotel’s core values at all times.
• Able to work independently and a good team player.
• Able to commence work within short notice.

HILTON SINGAPORE ORCHARD

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includpes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

What will you be doing? 

As a Marketing Communications Executive, you will be responsible for performing the following tasks to the highest standards:

• Supports the Marketing Communications team to execute the hotel’s annual marketing plan.
• Conduct market competitor analysis and share report on market trends, supply and maximize compatibility with public relation opportunities.
• Handle media enquiry and daily correspondence in a timely and professional manner.
• Support marketing activities including but not limited to preparing / presenting presentations, create social media content, responding to reviews and coordinating / conducting media inspections and food tastings.
• Manage the hotel’s database for promotional activities and maintaining the hotel’s media library to including videos and press coverage archives.
• Promotes and support the hotel’s marketing activities covering all Food & Beverage restaurants, rooms and events.
• Establish and maintain good working relationship with members of the creative and media agencies, business publications and all hotel disciplines.
• Assist and where required to lead on-site photo shoots and hotel filming whilst ensuring all relevant administration approvals are completed and confirmed.
• Ensure hotels have appropriate marketing content including up to date media list, press kits, collateral, brochures and all matters relating to Marketing Communications.
• Be well organized and self-paced to complete tasks with accuracy and in a timely manner.
• Perform any other tasks as required by the commercial leaders to support changes in business needs.

What are we looking for?

A Marketing Communications Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Degree or Diploma in Marketing, Mass Communications, Media or related field.
• Be resilient and a team player with a can-do attitude.
• Proficient in Food & Beverage digital marketing and e-commerce platform.
• Has knowledge and basic skills using designing software such as Photoshop.
• Photography and videography skills will be an added advantage.
• Demonstrated good administrative skills and strong time management skills.
• Exceptional communication skills, verbal and written.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

HILTON SINGAPORE ORCHARD

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Position Statement

A Catering Sales Manager manages the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales.

What will I be doing?  

As Catering Sales Manager, you will manage the Meetings and Events Sales office to develop future and repeat business by converting customer enquiries into confirmed sales. The Meeting Events Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximise all Meeting and Events Sales revenue opportunities.
• Manage the department's day-to-day operations and activities, whereas implementation of the selling strategy yields meetings and events space
• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
• Ensure the highest standards of Event Management are in place including building relationships with new/existing customers in order to secure rollover business
• Ensure the Meeting and Events Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Assist in the recruiting, managing, training and developing of the Team
• Participate in the organization of hotel promotional activities

What are we looking for? 

A Catering Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrated previous managerial or supervisory experience in a Meetings and Events Sales function in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capability and an ability and desire to coach selling techniques to their team
• Excellent organisational and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

The Standard, Singapore

Job Description

Responsibilities: 

Administration & Sales:

• Actively solicit and generate new accounts across the groups and wholesale market segment through telephone prospecting, outside sales calls, site inspections and written communications 
• Achieve daily & monthly targeted number of sales activities with effectiveness 
• Develop business leads for the Hotel on a weekly basis 
• Research & prepare monthly lists of key accounts to target 
• Plan site inspections to qualified potential accounts 
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximise groups & wholesale revenue 
• Attend key client events, FAM trips & Sales trips as planned 

Customer Service:

• Close communications with clients to maintain a high level of hotel’s exposure in his/her feeder markets 
• Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure 
• Update relevant departments on group arrival logistics in weekly pre-con briefings and that relevant guest profiles are shared to ensure maximizing GEM (Guest Engagement Management) 
• Plan & Host “WOW” site inspections & FAM trips to deliver the brand promise always providing exceptional customer service 
• Provide positive and constructive feedback as necessary to the respective departments 

Financial:

• Proactively seek in-depth knowledge of accounts to understand its total revenue impact on the hotel for better negotiation opportunities 
• Prepare monthly action plan for Groups & Wholesale market segments and implement account development plan to achieve maximum revenue short & long term 
• Conduct negotiations to achieve the best profit and rates for The Standard, Singapore 
• Work closely with DOSM to ensure pricing strategy across Groups & Wholesale are aligned to meet & exceed revenue targets 
• Attend weekly yield meetings and contribute towards GRC (Groups on Books) to develop and adjust sales strategies, short term pricing and channel tactics 

Operational & Other Duties:

• Maintain high level of knowledge of competitors’ product 
• Manage and plan all group logistics in liaison with the reservations and front office team 
• Execute and support the operational aspects of business booked from generating proposals, writing contracts and customer correspondence 
• Liaise with other departments team to ensure a proper communication   
• Prepare sales analytical reports, proposals, agreements, and presentations as required by Sales team 
• Respond quickly and efficiently to all incoming sales enquiries  
• Organize, file, and retrieve documents/contracts in an orderly manner to maintain essential records for future reference 
• Ensure that all account profiles, sales reports and other relevant information is updated in the CRM system 
• Provide monthly reports assigned by Director of Sales & Marketing 
• Develop and maintain positive and productive working relationships with other colleagues and departments 
• To be aware of community, business, political and social factors that may affect the hotel’s financial performance 
• Maintain confidentiality of proprietary materials and information 
• Follow company and department policies and procedures 
• Ensure dress-code and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures 
• To support and uphold The Standard’s Corporate Mission and Values in all interactions 

Qualifications, Knowledge and Skills: 

• A minimum of 2 years' experience in a similar capacity with proven track record in a 5-star/lifestyle hotel 
• Diploma, Advanced/Higher/Graduate Diploma/Bachelor’s degree in tourism, hospitality, or related field 
• Excellent verbal, reading and written communication skills 
• Proficient in all Microsoft Office systems required and Opera & CRM systems preferred but not essential 
• Customer centric with a core focus on providing guests with a positive experience to build long-term relationships 
• A track record in achieving and exceeding sales targets 
• A team player and builder 
• A self-motivated hunter with excellent interpersonal and communication skills with strong business acumen 
• Able to maintain the highest standards of professionalism, ethics and attitude towards all hotel guests, clients, and colleagues 
• Pre-Opening experience is an advantage

Mass Power Services Pte Ltd

Job Description

Responsibilities

• Ensure smooth Hotel Room Reservation operations of the department and focus on continuous improvement
• Maintaining course to achieve set business goals/KPI for both the department and individual team members.
• Be a hands-on leader effectively handling incoming reservations requests, follow-ups, reporting and rostering so all administrative requirements are completed.
• Monitors the Reservation calls  to ensure correct sales tactics are used and quality service is provided.
• To ensure all sales and reservations are performed with adherence to the policies and procedures of Hotel
• Develop, build good rapport and maintain a high level of communication with all business associates and internal customers.
• Solving of customer complaints and problems, and acting as a liaison between the company and its customers to ensure customer satisfaction.
• Handling and managing reservations process through various communication platforms, and maximize the room sales through pro-active selling and suggestive selling techniques.
• Ensure all daily transactions are recorded into the computer accurately and updated accordingly within the stipulated turnaround time with a high level of service quality.
• Update, maintain and ensure accurate reservation records are properly documented and filing.
• Perform any other duties assigned by Reservations Manager

Requirements

• Diploma in Tourism/Hospitality Management/Travel
• Min 3 years related experience in Room Reservations/Hospitality Sector
• Good working knowledge of Opera system would be advantageous
• Proficient in MS Word and Excel
• Good communications and interpersonal skills
• Good negotiation skills and techniques
• Good verbal and written skills
• Team player with positive work attitude
• Well organized and meticulous with the ability to multi-task in a fast paced environment
• Working location at Orchard Area

SIVASAKTHI SUPERMART PTE. LTD.

Job Description

My company is a Mini-Market dealing all items that the public needs, he should maintain the mini-market well and attend to all the customer needs. The job requires shift work, and keeping a proper inventory of all items.Also maintain proper cash accounting and knowledge store procedure,Aslo he should accountable to the Managing Director.

Kopitiam Investment Pte Ltd

Job Description

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises. 

RESPONSIBILITIES

● Traditional Tea/Coffee brewing

● Toast Bread

● Manage dessert Counter/Fruits/Tim Sum

● Cashiering duties

QUALIFICATIONS

● Candidates without experience are welcome to apply as training will be provided.

● Attained food safety L1, certification (food hygiene certification) is an added advantage, otherwise training will be provided

Ottoman Confectioneries

Job Description

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers needs and respond proactively to all of their concerns
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
• Proven food and beverage management experience
• Ability to spot and resolve problems efficiently
• Mastery in delegating multiple tasks
• Communication and leadership skills
• Up to date with food and beverages trends and best practices
• Ability to manage personnel and meet financial targets
• Guest-oriented and service-minded

Interested applicants please contact +65 9083 4648

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Lead and motivate a team of Food & Beverage ("F&B") team members to contribute effectively in achieving outlet's plans and goals
• Ensure memorable and exceptional experiences for all guests and customers with creative and innovative ideas and concepts with a strong guest recognition system/program
• Monitor and collaborate with the Culinary team to achieve financial and budgetary goals and targets i.e. revenue, F&B cost, manpower cost, expenses, etc.
• Responsible for overseeing entire operations in the outlet
• Lead and manage the team with optimal manning level and compliance with food hygiene standards and operating procedures and keep entire restaurant to be spotlessly clean.
• Plan and implement initiatives on food cost control and new menu to improve sales revenue
• Provide coaching and guidance to F&B team and fulfill all training needs for their future development

Requirements

• Preferably Diploma in Food & Beverage/Hospitality Management
• Minimum 1 year experience at a managerial level, preferably in a 5 Star Hotel or Fine Dining Restaurants
• Possess Wine & Spirit Certificate is an added advantage
• Knowledge of various drink recipes and beverage service standards
• Good interpersonal and communication skills with cheerful personality
• Able to perform rotating shifts, including weekends and public holidays

SG HOTELS PTE. LTD.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation including all meals and beverage (incl. alcoholic) in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

TASKS & RESPONSIBILITIES:

• Assist in the management of rooms inventory to maximize cluster rooms revenue, as well as maintain accuracy of information and enhance automation efforts in reservation system.

• Assist in the preparation of competitive analysis and other supporting documents for presentation at market sales strategy meetings.

• Assist in managing room authorizations, rates, and restrictions, including communicating rate restrictions and strategy to properties.

• Perform all Revenue Management month end reporting and auditing and provide forward looking information for the purposes of forecasting, targeting need areas and balancing financial expectations.

• Accurately generate, process and update all property and market Revenue Management reports and serve as primary source for majority of reporting and analytical needs of the Revenue Management team.

• Assist with system maintenance including but not limited to, inputting rate hurdles, monitoring forecasted demand, updating group forecasting and running daily system checks.

• Assist with training of new associates as necessary on revenue management tools.

• Assist in the implementation of hotel sales strategies in the reservation and inventory systems.

Private Advertiser

Job Description

RESPONSIBILITIES

• Increase revenue and occupancy through sourcing for new business and maintaining good relationship with existing clients
• Drive for results by working towards achieving sales targets set by the hotel and to ensure maximum clients’ satisfaction
• Participate in trade shows, exhibitions and events for business and acquisitions in the portfolio
• Conduct hotel site inspection for existing and new/potential accounts
• Entertain existing and potential clients to maintain good relationship and increase business opportunities
• Maintain accurate accounts and data sheets for existing clients
• Conduct resume meeting with relevant departments for any confirmed groups
• Attend events for clients in the hotel, organize sales blitz, promotions and activities
• Responsible for handling of guest feedback and work with operations team in responding to guests in a prompt and efficient manner
• Perform any other duties assigned by the Director of Sales / Assistant Director of Sales from time to time

WHAT WE REQUIRE

• Diploma in Hotel Management / Sales & Marketing or equivalent
• At least 3 years sales experience in the Hospitality industry for Senior Sales Manager role
• Proven sales track records and good clientele network
• Result-driven individual with excellent customer service, communication and interpersonal skills
• Pro-active team player

WHAT WE OFFER

• Annual Wage Supplement (AWS)
• Performance Bonus
• Medical benefits including flexi-benefit
• Birthday leave
• Training opportunities
• Career opportunities

We seek motivated individuals who are Singaporeans to join us to form our Singaporean core.

We regret that only shortlisted candidates shall be notified.

PARKROYAL COLLECTION Marina Bay, Singapore

Job Description

The Role

• Attend to walk-in guests, telephone enquiries and sales call to company
• Conduct site inspections for guests to view the function room, food & beverage outlets & hotel facilities
• Provide verbal or written quotations on hotel facilities
• Draft proposal letters, confirmation letters, banquet events order and other necessary letter or memorandums
• Follow up on status of all proposals and tentative bookings made.
• Co-ordinate with respective departments concerning all functions requirements
• Check confirmed function prior to commencement of event to ensure smooth running of the event
• Meet up with Organizers prior to commencement of the event and introduce Outlet Managers (Banquet Service) & AV Technician to organizers to ensure proper hand over.
• Provide monthly forecast and sales report
• Provide training to all administrators support in office.
• Responsible to achieve the yearly target set for individual
• Perform such other duties and responsibilities that may assign from time to time by management

Talent Profile

• Minimum Diploma in any discipline.
• Min. 2 years of experience in catering sales, preferably in a similar role in hotel.
• Strong presentation, communication and interpersonal skills.
• Team player, strong leadership and organizational skills with the ability to prioritize and multi-task.
• Ability to foster a competitive yet collaborative team environment.
• Take responsibilities, engage and owns challenges.
• Creative in formulating tactical and strategic sales roadmap for the team.
• Result-oriented.
• Proficient in Microsoft Office, and hotel management systems.

PARKROYAL COLLECTION Marina Bay, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

To apply, email your resume to careers.prsmb@parkroyalcollection.com.

We regret that only shortlisted candidates will be notified.

Thank you for applying!

SMTP CONSULT PTE. LTD.

Job Description

Our client is currently looking for a dedicated Business Development Assistant Manager to join their reputable law firm based in Singapore. As a Business Development Assistant Manager, you will be an integral part of the firm's growth and client outreach strategies. Your responsibilities will include identifying new business opportunities, nurturing client relationships, and developing marketing initiatives. Working closely with the legal team, you will contribute to the firm's continued success and play a pivotal role in achieving their business objectives.

Key Requirements:

• Educational qualification of at least a Polytechnic degree or higher.
• No specific prior work experience is required for this role.
• Must possess legal working status in Singapore; candidates requiring work passes need not apply.
• Bilingual proficiency in both English and Mandarin is essential. Strong Mandarin proficiency is preferred, especially for handling Mandarin-speaking clients.
• Prior experience in sales or customer service, such as roles in cabin crew, banking, property, insurance, or hospitality, is considered an advantage.
• A pleasant and outgoing personality is required, along with effective communication skills for interactions with both internal and external stakeholders.
• Ability to excel in a fast-paced work environment.

Job Details:

• The role offers a competitive monthly salary in the range of $3,800 to $4,500, which may vary based on the candidate's experience.
• Standard welfare benefits will be provided in accordance with the guidelines established by the Ministry of Manpower.
• The position includes a 3-month probationary period to assess and onboard the selected candidate effectively.

EA License Name & License Number: SMTP Consult Pte. Ltd. (23C1754)

EA Personnel Name & Registration Number: Zach Ng Hooi Mun (R24122942)

GP Hotel Management Pte. Ltd.

Job Description

RESPONSIBILITES:

• Maximize overall Hotel Revenue for a cluster of hotels.
• Review of daily selling rates, parity and closeout.
• Monitor and analyze market trends, competitor activities and customer feedback to identify new revenue opportunities.
• Negotiate contracts to ensure the best possible rates.
• Prepare reports and presentations as required.
• Ensure all revenue policies and procedures are followed and adhered to.
• Stay up to date with industry trends and best practices.

REQUIREMENTS:

• At least 3 years of experience in hotel management.
• Proficiency in hotel management systems and revenue management software eg Siteminder / EzRMS
• Ability to analyze market data and create pricing strategies.
• Ability to collaborate with other departments and provide revenue guidance.
• Knowledge of revenue management principles and practices.
• Ability to work independently or as part of a team.

The Pan Pacific Hotel Singapore

Job Description

We are looking for an Assistant Director of Sales (M.I.C.E.). You will play a pivotal role in proactively soliciting, managing and contracting M.I.C.E. related opportunities, with the aim to exceed personal and team related revenue and room night goals. You will also identify business trends and marketing opportunities that can improve hotel's performance.

Job Duties:

• Lead the daily activities of M.I.C.E. sales, with a focus on building long-term customer relationships that lead to the achievement of sales objectives and repeat business.
• Identify business trends and marketing opportunities that can improve the hotel’s performance.
• Solicit for new business that expands our client base using action plans focused on the market segment identified.
• Prospect and grow an account list, handle incoming leads and close sales.
• Plan, execute and follow-up on sales trips.
• Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organisation.
• Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities.
• Attend tradeshows, travel functions, major business functions.
• Organize familiarization of the hotel and facilities with clients.
• Responsible for an assigned sales target and work closely with each salesperson and identify opportunities and ways to maximize and exceed personal and team revenue goals.
• Support and assist in the development of the annual Business Plan, Hotel Budget and Marketing Plan.
• Prepare periodic sales reports showing sales volume, potential sales, and areas of proposed client base expansion.
   

Talent Profile:

• Minimum Degree / Diploma in Sales & Marketing or related disciplines.
• Minimum 5 years progressive experience in a proactive Sales role in established luxury hotels with large meeting spaces.
• Proven track records of achieving revenue under M.I.C.E. sales.
• Driven, self-motivated individual with excellent interpersonal skills.
• Good influencing skills and the ability to effectively deal with internal and external customers.
   

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

Xin Wang Manpower

Job Description

Roles & Responsibilities

- Ensure smooth operation of the shop on a day to day basis

- Assisting manager on their tasks

- Checking on stock and order supplies if necessary

- Ensure company employee is well trained before starting to work

- Handling customer complaints

- Recruiting, training and motivating employee

Resolving problems between the employees

Requirement:

- at least 2 years in F&B industry before

- able to work on weekends

- patient & easygoing personality

- able to work till wee hours daily

Marriott International

Job Description

JOB SUMMARY 

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES 

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social catering.
• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
• Responds to incoming catering opportunities for the hotel.
• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for the hotel based on market conditions and hotel needs.
• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
• Designs, develops and sells creative catered events.
• Maximizes revenue by up-selling packages and creative food and beverage.
• Manages catering sales revenue and operation budgets, and provides forecasting reports.
• Develops menus which drive sales.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Participates in and practices daily service basics of the brand.
• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
• Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
• Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities 

Performs other duties, as assigned, to meet business needs.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

• Develop and execute comprehensive revenue optimization strategies to maximize revenue and profitability.
• Lead a team of revenue managers and analysts, providing guidance, coaching, and support to ensure alignment with company goals and objectives.
• Utilize advanced data analytics and revenue management tools to analyze market trends, competitor pricing, and customer behavior, identifying opportunities for revenue enhancement.
• Oversee the implementation and maintenance of revenue management systems and technology, ensuring accuracy and efficiency in pricing and inventory management processes.
• Collaborate closely with sales, marketing, and operations teams to develop pricing strategies, promotional offers, and packages that drive demand and maximize revenue.
• Monitor and analyze key performance metrics, providing regular reports and insights to executive leadership.
• Conduct regular revenue meetings and strategy sessions with department heads to review performance, discuss market dynamics, and adjust strategies as needed.
• Stay informed about industry trends, best practices, and emerging technologies in revenue management, providing recommendations for continuous improvement and innovation.

Requirements

• Bachelor of Science with major in data science and analytics with experience in hospitality, travel and leisure industry
• Certification in revenue management and/or an MBA is a plus.
• Minimum of 10 years of experience in revenue management or related field, with at least 5 years in a leadership role.
• Proven track record of success in developing and implementing revenue optimization strategies in both hospitality and casino industries.
• Strong analytical skills with the ability to interpret complex data and trends to make informed decisions.
• Excellent leadership and management skills, with the ability to inspire and motivate a team towards achieving common goals.
• Exceptional communication and interpersonal skills, with the ability to build relationships and collaborate effectively across departments.

IBIS Singapore on Bencoolen

Job Description

Responsibilities:

As a Reservation Assistant Manager, you will assist the Reservation Manager in managing the daily operations of the Reservations Department, including providing support, coaching, and training of the Reservations Agents. The role encompasses all aspects of reservations for the hotel. You will be responsible for maintaining accurate and concise records of all reservations, assisting with inquiries and bookings in a timely manner, liaising with key departments, establishing strong relationships with our clients, and displaying exceptional phone and customer service skills, while being instrumental in the implementation of operational plans to meet Hotel sales and revenue targets.

• Cater to room inquiries and reservations on a daily basis received via telephone calls and emails
• Full utilization of Opera PMS for creating and updating room reservations
• Ensures all guest inquiries and complaints receive prompt action and follow-up
• Timely submission of the weekly itinerary and weekly reports
• Coordinates with other departments of the hotel to ensure efficient guest service
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines.
• Ensures proper filing of all business correspondence, with correct and updated information
• Assist in doing pre-arrival checking
• Works towards maximizing hotel revenues by promoting upselling in the department, ensuring efficient availability control procedures, and overbooking decisions
• Ensures all entries in Opera are accurate and done according to the set standards and guidelines
• Ensures PCI Compliance and observance of Data Privacy
• Develops and maintains a high level of communication with major sources of business, and advises the Reservations Manager of feedback, as needed
• Ensures all Reservations Agents cross-sell sister properties when the hotel product does not fit the customer’s requirements
• Prepare weekly, monthly, quarterly, and annual reports, as required
• Lead daily team briefings

Requirements:

• Previous experience in the same position or as Reservations Supervisor preferred
• Bachelor’s Degree or Diploma in Hospitality Management
• Knowledgeable in Microsoft Windows applications and Opera PMS is an advantage
• Excellent  communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively as part of a team
• Ability  to focus attention on guest needs, remaining calm and courteous at all times
• Ability to handle many conflicting priorities at the same time

Amara Sanctuary Resort Sentosa

Job Description

Job Responsibilities

• Oversee revenue management and distribution strategy of the hotel and manage day to day yield operations.
• Conduct daily pick-up analysis, strategy adjustments and reporting.
• Perform competitive benchmark studies and follow market trends.
• Create and maintain 13 month rolling demand calendar
• Create and develop pricing strategies in conjunction with the individuality of each hotel
• Provide weekly dynamic forecast of expected results, variances and budget comparisons
• Manage and oversee strategy for all 3rd party distribution
• Work in liaison with sales & reservations departments as a team.
• Regularly check the input and the quality of data (segmentation, denials tracking) points
• Conduct quarterly property performance review and develop strategic and tactical action plan

Job Requirements

• Minimum Diploma or Bachelor Degree in Hotel Management, Tourism or Economic Studies.
• At least 5 years working experiences in the related field 
• Maintain confidentiality at all times
• Strong communication and presentation skills required
• Proficiency in MS office applications and Hotel systems (HMS)
• Excellent interpersonal skills
• Highly analytical and commercial minded

ST HOSPITALITY PTE. LTD.

Job Description

Job Summary:

The Revenue Manager is responsible for maximising the hotel's revenues by developing and implementing effective pricing strategies, forecasting demand, and managing inventory. This role requires a thorough understanding of the hotel market, including trends, competition, and guest preferences. 

Key Responsibilities:

Revenue Strategy and Analysis:

• Develop and implement pricing strategies for the ST Signature Hotels to maximise revenue and market share.
• Analyse market trends, competitive set, and economic indicators to make informed pricing decisions.
• Conduct regular revenue meetings to review performance and adjust strategies as needed.
• Establish positive relationships with OTA partners to enhance the hotel’s visibility and ranking on the OTA platforms.

Forecasting and Budgeting:

• Prepare accurate and timely forecasts for room occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
• Assist in the preparation of the annual budget and monitor performance against budgetary goals.
• Identify and analyse deviations from the forecast and recommend corrective actions.

Inventory Management:

• Manage room inventory to maximise revenue opportunities and minimise overbooking and cancellations.
• Implement and oversee yield management techniques to optimise room rates and occupancy levels.
• Monitor and adjust room availability across all distribution channels.

Collaboration and Communication:

• Work closely with the sales and marketing teams to develop promotional strategies and packages.
• Communicate revenue management strategies to the front office, reservations, and sales teams.
• Collaborate with the finance department to ensure accurate reporting of revenue data.

Reporting and Technology:

• Utilise revenue management software and tools to analyse data and generate reports.
• Prepare and present regular reports on key performance indicators (KPIs) to senior management.
• Stay updated on industry trends and advancements in revenue management technology.

Qualifications:

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 3-5 years of experience in revenue management, preferably in the hotel or co-living industry.
• Strong analytical skills and proficiency in revenue management software and tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organisational and time management skills.

The Pan Pacific Hotel Singapore

Job Description

We are looking for a Revenue Executive. You will play a pivotal role in maintaining all essential revenue-related reports for all revenue generating areas of the hotel. You shall also be well-acquainted with rate structure of hotel for all segments, be actively involved in rate alterations in all revenue generating channels per demand.

Job Duties:

• Maintain and implement as necessary the Revenue Management system as it relates to Booking Systems and ensure all statistics required for the Revenue Management reports are collated, maintained and reported as required.
• Maximise room sales as per selling strategy.
• Ensure that rates are communicated on time to the Reservations associates which will assist with the maximisation of revenue.
• Ensure any rate changes and restrictions are recorded.
• Ensure the Reservations team are regularly updated on the progress of the business and are reminded daily of the targets via systems outlined.
• Ensure any changes in reservations pick up pace, positive or negative are relayed to the Revenue Manager / Director.
• Develop and maintain a high level of communication with all related departments on the forward availability situation of the hotel, and ensure detailed reports are compiled and distributed to those departments.
• Ensure prompt completion of daily, weekly, monthly, and quarterly reports.
• Ensure reservations entries in the PMS are of good quality to show growth in Business on the Books.
• Participate in Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes and ensure continued follow up through regular updates.
• Well-versed with optimal usage of Hotel PMS, Yield Management system as well as MS Excel and Powerpoint which would enable, generate and maintain revenue trends.
• Actively research on competitor hotels’ package and rates.
• Have a good understanding of the subscribed market intel reports, eg. TravelClick's Demand360 / Agency360, OTA insight and STR reports and actively participate in rate review meetings.
• Any other duties accorded by the Management.

Talent Profile:

• Minimum 2 years of working experience in Reservations in 4 or 5 Star Hotel
• Diploma / Degree in Hospitality Management preferred.
• Demonstrated effective written and verbal communication skills.
• Self-Motivated.
• High levels of flexibility and adaptability.
• Strong knowledge of revenue management tools.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests. If you are a customer service aficionado who thrives in a 5-star environment, we invite you to apply.

JEN Singapore Tanglin

Job Description

Job Highlights

• Career Development and Opportunities
• Duty Meals, Birthday Leave & Flexible benefits
• Complimentary Room Nights & Discounted Room Rates

We are looking for a Revenue Manager to join our team, to in charge of overall hotel revenue maximization through development and implementation of effective inventory and pricing strategies based on future demand forecasts, current trends and historical data. 

As a Revenue Manager, we rely on you to:

• Drive Market Share and Revenue Performance through proper pricing, inventory controls and mix management. 
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage inventory and pricing strategy on all distribution channels
• Engaged with Sales Managers on rate/inventory suitability of all potential group business.
• Communicate revenue strategies and objectives to hotel team on how to drive revenues and improve performance.
• Effectively communicate the current selling strategies and necessary updates to the impacted departments.
• Responsible for effective implementation and compliance with Shangri La Revenue Management/Optimization Standards.

We are looking for someone who:

• Relevant qualification in Hospitality, or related discipline in Revenue Management.
• Minimum 3 years of Revenue Management experience in hospitality industry.
• Strong analysis and communication skills with the ability to work independently.
• Excellent presentation and communication skills.

If you are the right person, what are you waiting for? Click the APPLY button now!

Kopitiam Investment Pte Ltd

Job Description

COMPANY DESCRIPTION

NTUC Enterprise is the holding entity and single largest shareholder of the NTUC Social Enterprises. NTUC Enterprise aims to create a greater social force to do good by harnessing the capabilities of the social enterprises to meet pressing social needs in areas like health and eldercare, childcare, daily essentials, cooked food and financial services. Serving over two million customers, NTUC Enterprise wants to enable and empower all in Singapore to live better and more meaningful lives.

Kopitiam, a household name in the F&B sector is the latest addition to our family of NTUC Social Enterprises. 

RESPONSIBILITIES

● Traditional Tea/Coffee brewing

● Toast Bread

● Manage dessert Counter/Fruits/Tim Sum

● Cashiering duties

QUALIFICATIONS

● Candidates without experience are welcome to apply as training will be provided.

● Attained food safety L1, certification (food hygiene certification) is an added advantage, otherwise training will be provided

Marina Bay Sands Pte Ltd

Job Description

Job Responsibilities

• Act as a unifying force across the entire organization, working closely with the brand, comms, social media & content teams, to translate well defined go-to market plans into effective, authentic and compelling branded communications and experiences.
• Cultivate a positive and trust-centric working relationship with respective business units, understand their mandate, thinking and philosophy to story tell and market the compelling resort wide F&B programming at Marina Bay Sands.
• Develop, execute and end-to-end manage holistic short- and long-term plans with clear deliverables and KPIs, across online and offline integrated campaigns including content marketing, paid media, paid social and partnerships.
• Analyzes market and competitive trends alongside a strong understanding of the customer database and target markets to proactively initiate and ideate new campaigns and promotions to drive incremental venue.
• Oversee campaign planning as well as budget tracking and accruals, and work with media agency to manage paid media budget, track and optimize campaign performance to ensure effective ROI.
• Develop strong working processes and actively work to grow and develop the skills and abilities of junior team members.
• Attend regular meetings with various business units and ensure follow-up on all relevant items.

Job Requirements

Education & Certification

• Degree in Marketing or related field preferred.

Experience

• Minimum with 5-10 years of experience in F&B Marketing with demonstrated campaign success.

Other Prerequisites

• Strong understanding of integrated marketing campaigns and effective customer communication. Able to optimize channel efficiency and conversion tactics based on campaign objective, strategies, audience targeting, creatives, tracking and analysis.
• Excellent interpersonal skills to effectively collaborate and communicate marketing strategies, concepts, ideas and solutions clearly and effectively to stakeholders and internal teams.
• Hands-on experience working with diverse teams to develop and lead marketing initiatives. Highly creative in devising campaigns that engage, inspire and motivate.
• Organized, with high-calibre project management, writing and presentation skills and demonstrates business acumen and decision-making.
• Strong multi-tasking and executional time-management proficiency with obsessive attention to detail, is proactive, and thrives in a fast-paced matrix organization.
• You are motivated to succeed as a team, not as an individual.
• You are generous with your time and open with your thoughts.
• Above all, you derive joy from storytelling the brand.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.