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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff's conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest's undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Far East Hospitality

Job Description

Responsibilities:

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel
• Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.
• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department
• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue
• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.
• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Requirements:

• Diploma in any field, preferrably in Hospitality
• At least 4 years of experience in a similar capacity in hospitality industry
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System
• Ability to lead team and drive results

Edition Hotels

Job Description

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Young Women's Christian Association of Singapore

Job Description

YWCA Fort Canning is a beautiful accommodation of 175 spacious rooms. Nested beside the lush surroundings of Fort Canning Park, it offers a discreet sanctuary of calm in the vibrant city. As you step into this quiet retreat, you enter into a world filled with warmth and serenity.

Our Front Office is a team of caring and service orientated professionals who are committed to provide exceptional experience for all our customers. We are looking for dynamic persons to join the team and contribute to our service offering.

The Role

The Front Office Executive works under leadership and managerial roles of Front Office function in accordance with the service standards. He/She must be a friendly and outgoing individual and possess excellent communication and problem-solving skills. He/she can work well under pressure in a fast-paced environment and is able to interact with culturally diverse guests. He/She is also required to mentor, guide the junior team members. In the absence of the Front Office Manager and duty managers, he/she is responsible for the smooth and efficient operations of the Front Office.

The Responsibilities

Manage Front Office Operations

• Coordinate daily front office activities to ensure operational efficiency.
• Build rapport with guests to enhance service experience
• Maintain accurate room status information
• Responsible for the assignment and blocking of rooms for arrival guests, particularly VIPs guests and Groups.
• Responsible for the preparation of all the necessary materials, Registration Card, Welcome Folder, Fruit Basket, Cake, Key and etc. prior to VIPs guest arrival.
• Work closely with fellow colleagues in Reservations and Sales Departments on all VIPs reservations.
• Ensure that all reservations and cancellation are processed efficiently.

Drive Service and Operational excellence

• Deal with guest requests to ensure a comfortable and pleasant stay.
• Assist in guests/customers complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
• Keep up to date with room prices and special offers in order to provide accurate information to guests.
• Report any maintenance, breakage or cleanliness matters to the relevant Manager.

Manage Operational Risks

• Monitor team's compliance with data protection regulation and organizational security procedures for guest registration and credit and cash transactions.
• Adhere to all fire safety procedures and to assist in the evacuation process.

Team Management

• Conduct on-the-job training and provide guidance to Guest Relations Officers.
• Identify training needs and implement training plans to enhance team capabilities.
• Monitor team performance and provide feedback for improvement.

The Requirements

• Diploma in Hospitality Management
• Minimum 3 years of relevant experience in front desk service.
• Good working knowledge of OPERA system would be an advantage
• Works on shifts including weekends and public holidays

Pan Pacific Serviced Suites

Job Description

To oversee the smooth operation, management and overall performance of the Front Office Department for Pan Pacific Serviced Suites Beach Road & PARKROYAL Serviced Suites.

Primary Responsibilities:
a) To prepare the hotel’s annual Front Office, including the Pacific Lounge budget and submit to management for approval.  The annual budget should include manpower requirement, operating expenses, etc. On the approved budget, the incumbent rolls out the plan.
b) Control in area of direct responsibility, all budgetary items, overheads and operating expenses including profit & loss report, accuracy on accrual, forecasting and capital expenditure (CAPEX)

c) Responsible in meeting all Key Performance Indicators for Front Office.

d) Champion the Leading Quality Assurance Audit, and all other internal or external audit with the Pan Pacific Hotels Group

e) To develop, implement Standard Operating Procedures within your areas of direct control.

f) Ensure that all quality, service, and controls conform to established standards as set by the General Manager, as well as Pan Pacific Hotels Group (PPHG) policies and procedures.

g) Supervise all operational activities to ensure maximum guest satisfaction. Ensure that all guest feedback is responded to in a timely manner.  

h) Oversee the operations of the Pacific Lounge to ensure consistent quality and variety of food

i) Ensure compliance with local authority regulations by maintaining hygiene standards and renewing food licenses.

j) Respond to Trust You and other social media reviews.

Ascott International Management Pte Ltd.

Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

(Note: Shortlisted talents will be invited to submit a 1-minute video on 'All About ME')

PARKROYAL Collection Hotels & Resorts

Job Description

Job Description & Requirement:

This position is responsible for checking in and checking out of guests. Basic functions include dealing with guests’ requests and handling them according to the hotel policies with professionalism and courtesy.

DUTIES & RESPONSIBILITIES:

• To provide courteous and prompt service and if possible to comply with each and every guest’s requests and needs
• To ensure all check-in and check-out are prompt, guest's requirements are met and to ensure that foreign currency exchange is up-to-date
• To prepare and handle check-in and process arrival of all incoming groups and crew
• To handle room change and keys with care and ensure that the room keys are given to the right guests i.e., by checking the Opera System and welcome folder for verification.
• To check the occupancy report to ensure the room status is updated
• To ensure proper handling of all guest's messages/property held at the Reception.
• To perform any other reasonable duties and responsibilities as requested by superior or management.
• Fluency in English and Chinese language

Requirements:

• Preferably candidates with tertiary education in Tourism or Hospitality Management.
• At least 2 years of relevant experience in a similar capacity. Candidates with no experience will be considered for Guest Services Agent position.
• Good interpersonal and customer services skills
• Willing to work on rotating shifts, weekends and public holiday.

Oasia Hotel Singapore

Job Description

Responsibilities

• Provide courteous service to guests and responds efficiently and tactfully to complaints, requests and enquiries.
• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.
• Establish contact (courtesy calls) with guests and render assistance where necessary.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Any other reasonable job tasks as assigned.

Requirements

• PSLE or equivalent.
• Willing to perform rotating shifts.
• Positive attitude with outgoing personality and good communication skills.
• Experience in hospitality and knowledge of Opera is preferred.

Oasia Hotel Singapore

Job Description

Responsibilities

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Marriott International

Job Description

Job Number

24132275 Job Category

Rooms & Guest Services Operations Location

JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule

Full-Time Located Remotely?

N Relocation?

N Position Type

Non-Management POSITION SUMMARY Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. Handle guest complaints. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Perform other reasonable job duties as requested. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Far East Organization

Job Description

Responsible for the proper, efficient and profitable functioning of the Hotel. Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance to ensure that all staff project a positive corporate image to guests. Ensure that guests are attended to with promptness, courtesy, and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in/out of guests. Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms/public areas or undesirable persons loitering around in coordination with the security department. Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies. Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Requirements

Minimum Diploma in Hospitality. Able to perform rotating shifts. Positive attitude and outgoing personality with good public relations skills. Minimum 4 years of experience in hospitality and Opera knowledge.

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Far East Organization

Job Description

Senior/ Guest Service Executive (Vibe Hotel Singapore Orchard)

Responsibilities

Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests. Provide courteous and efficient service to all hotel guests. Ensure that all telephone calls are handled promptly. Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible. Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure. Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary. Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Requirements

A minimum Diploma qualification in any field. Relevant work experience will be duly considered. Willing to work rotating shifts. Positive attitude with an outgoing personality and good communication skills. Preferred experience in the hospitality industry along with familiarity of the Opera system.

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Oasia Hotel Singapore

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Far East Organization

Job Description

Senior/ Guest Service Executive (Oasia Hotel Downtown)

Responsibilities

Provide courteous and efficient service and if possible to comply with each guest’s request. Ensure that all telephone calls are handled promptly within three rings. Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible. Take ownership of problems, handle guest complaints promptly according to established procedures, and then report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary. Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use. Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel. Requirements

Minimum Diploma in Hospitality. Able to perform rotating shifts. Positive attitude and outgoing personality with good public relations skills. Previous experience in hospitality and Opera knowledge will be advantageous.

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Aqueen Hotels Pte Ltd

Job Description

Job Description & Requirements

Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

1. Excellent customer service abilities
2. Excellent communication skills in English
3. PC literacy
4. Able to work on shifts

Far East Organization

Job Description

Senior/ Duty Manager (Oasia Hotel Downtown)

Responsibilities

Direct and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments. Responsible for the proper, efficient and profitable functioning of the hotel. Ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in/out of guests. Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort them to their rooms. Check logbook for messages and follow-up actions upon commencement of shift. Check housekeeping discrepancy report; report any variance and take corrective actions. Monitor room inventory closely to ensure maximum utilization of rooms to generate higher revenue. Requirements

Diploma in any field, preferably in Hospitality. At least 4 years of experience in a similar capacity in the hospitality industry. Team player with a positive attitude, enthusiasm, and initiative.

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Far East Organization

Job Description

Duty Manager (Village Hotel Albert Court)

Responsibilities

Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel. Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. Monitor the junior staff’s conduct and job performance and ensure that all staff project a positive corporate image to guests. Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department. Monitor room inventory closely to ensure maximum utilization of rooms to generate higher revenue. Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in/out of guests. Maintain cash float amount in accordance with expected occupancy. Authorize rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies. Requirements

Diploma in any field, preferably in Hospitality. At least 4 years of experience in a similar capacity in the hospitality industry. Team player with a positive attitude, enthusiasm, and initiative.

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Naumi Hotels SG Pte Ltd

Job Description

The Naumi Group is a global hospitality entity overseeing Naumi Hotels and managing property assets. Known for their vivid and luxurious boutique hotels, Naumi Hotels offers personalized luxury experiences and prime localities. The group's ethos promotes creativity and individuality among its team members, ensuring a unique and family-like work environment.

We are seeking for someone who takes pride in delighting guests and providing them with a memorable experience.

Main Duties and Responsibilities

• Follow the correct check-in / check-out procedure.

• Ensure professionalism and accuracy with information and billing during arrival and departure.

• Achieve an accurate and logical work sequence.

• Ensure messages are accurate and passed on promptly.

• Welcome all guests to the hotel in a friendly and professional manner.

• Handover all necessary information completely to the next shift.

• Answer phone calls within three rings.

• Record any guests that need assistance.

• Handle complaints appropriately and pass on to Front Office Manager when necessary.

• Provide efficient, friendly, and professional service to all guests and respect guest privacy.

• Take initiative to ensure that interactions with our guests, team members, patrols and contractors are positive.

• Escalate unresolved guest issues to the Manager on Duty if difficulties arise you are unable to solve.

• Ensure your knowledge of the hotel layout, food and beverage and offerings are kept up to date.

• Work together with trust so that colleagues and management meet the goals of the department/hotel.

• Treat guests and colleagues from all cultural groups with respect, sensitivity, and transparency.

• Maintain a high level of personal presentation according to the Grooming Standards and Code of Conduct.

• Always maintain a high level of professional behavior.

• Communicate effectively, both with guests and other team members.

• Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

• Remain polite, positive, and cooperative.

• Arrive on time for shifts.

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

• Ensure Hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Self Management

• Maintain a high level of personal presentation in accordance with the Grooming Standards Policy.

• Maintain a high standard of cleanliness, hygiene, and presentation.

• Remain polite, positive, and cooperative.

• Attend training programs and meetings as directed to constantly improve skills and knowledge.

• Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

Health & Safety

• Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace

• Report hazards, accidents, and injuries.

General

• To take on any other task or assignment and/or projects that may from time to time be given or directed by his/her supervisor/s.

• Any additional duties directed and requested by Manager.

• Provide general assistance and information to Manager as required.

• Any other tasks that we may reasonably ask you to complete.

Requirements

• Strong human relations skills

• Strong communications (verbal and written) skills

• Ability to work independently and take initiative with strong time management skills

• Eye for detail and highly meticulous

• Excellent grooming standards and personal presentation

• Flexibility on working days and hours including weekends and public holidays

Grow your career with us ! We look forward to having a conversation with candidates who have the expertise and experience for this role.

Holiday Inn Express Singapore Orchard Road

Job Description

Reporting to the Front Office Manager, The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations
• Cooperates, coordinates and communicates with other hotel departments as required.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.
• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.
• Log security incidents and accidents in accordance with hotel requirements
• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.
• Communication skills when interacting with guests and team members
• Possesses good leadership skills
• Has good writing skills, problem solving and organizational abilities.
• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.
• Health and dental insurance.
• Birthday off / Duty meal / Laundry
• Training and Development Opportunities.
• Up to 50% F&B discount at IHG Hotels selected restaurants.
• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Holiday Inn Singapore Atrium partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.

Find out more by going to careers.ihg.com!

Have a question and prefer to message us via Telegram?

Feel free to drop us a message at our telegram bot (https://t.me/JobsAtHolidayInnSporeAtrium_bot)

Hotel Grand Pacific

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations
• Manage service recovery for escalated guests’ concerns and feedback
• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction
• Collaborate with various departments on guests’ special requirements and requests
• Monitor front office operations to ensure adherence to organizational standards and procedures
• Monitor room inventory levels and reconcile discrepancies
• Manage staff performance to achieve departmental goals
• Provide coaching and guidance to improve staff work performance
• Manage emergency situations
• Record and report all unusual events to the Management
• Other ad-hoc duties and responsibilities as and when assigned

Requirement:

• At least Diploma in Hospitality Management or equivalent
• Min. 2 years of working experience as Duty Manager
• Able to perform rotating shifts, including weekend and public holidays
• Team player with positive work attitude
• Passionate to serve and go the extra mile for guests
• Possess excellent communication, interpersonal and leadership skills
• Able to make sound decision and solve problems effectively
• Able to work under pressure

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

CapitaLand Group

Job Description

The Front Office Manager will assist the Rooms Division Manager/Director of Rooms in the day-to-day operations of the Rooms Division, overseeing the Front Office and Concierge/Bell Desk Departments effectively. He or she will report directly to the Rooms Division Manager/Director of Rooms.

Job Responsibilities

• Assist the property in achieving financial performance targets, work closely with the Revenue Management Department to maximise room occupancy and departmental revenue. 
• Work collaboratively with other functional departments within the property to drive for revenue, sales initiatives and overall guest satisfaction. 
• Build guest relationships to enhance customer loyalty and partnerships to attract and retain guests. 
• Foster a culture of open and transparent communication with team members and to ensure that the team is highly motivated and results focused. 
• Property level Champion to drive for Ascott Star Rewards (ASR) loyalty program sign ups and activations, and to ensure that all team members, including those from other departments are advocates of the ASR program. 
• Ensure service and operational excellence, monitors service performance and takes corrective actions to resolves guests' issues and concerns
• Leads innovation, improvement and sustainability initiatives, and evaluate industry best practices and new technology applications for adoption
• Manage departmental budgets, staff development and performance management. 
• Train, coach and develop Front Office and concierge/bell desk team members.  
• Maintain disciplines of staff and handle staff grievances.
• Deputize for the Rooms Division Manager / Director of Rooms in his or her absence. 
• To carry out any other duties and responsibilities as assigned
• Be visible in the property during high peak periods to assist guests and team members as necessary. 

Holiday Inn Express Singapore Serangoon

Job Description

About the Job

We are looking for a Duty Manager who sets their own high standards across everything from cleanliness to productivity. You’ll be expected to effectively and efficiently deal with all guest complaints, queries and suggestions.

A little taste of your day-to-day

Job Benefits

• Birthday Leave
• Flexi-benefit
• Insurance Coverage
• Learning and Development Opportunities within IHG
• Employee Rate across IHG Hotels worldwide
• Duty Meal

Job Responsibilities

Staff Management:

• Provide mentoring to Guest Services Agents, offering coaching and regular feedback to manage conflicts and enhance employee engagement.
• Ensure team members are adequately trained and equipped with the necessary tools to fulfil their job duties.

Team Collaboration and Communication:

• Foster teamwork to ensure quality service through consistent communication and coordination.
• Develop programs aimed at improving team member engagement, aligning with brand service behaviours.
• Implement and monitor team member succession planning to ensure a robust and capable team for the future.

Guest Satisfaction:

• Address guest complaints promptly and ensure corrective actions are taken to resolve issues and concerns.
• Drive improvements in guest satisfaction goals by collaborating with hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Allocate time to interact with guests, solicit feedback, and build positive relationships.

Operational Standards:

• Accountable for maintaining Standard Operating Procedures (SOPs) in accordance with Service Level Standards.
• Perform any other ad-hoc duties as assigned by the Rooms Division Manager or Operations Manager.
• This role plays a critical part in ensuring the smooth operation of our establishment, guaranteeing high levels of guest satisfaction and fostering a positive and engaged team environment.

What We Need From You

• Minimum Diploma in Hospitality, or a minimum of 2 years of relevant experience in the Hospitality Industry.
• Proficiency in spoken and written English is essential.
• Demonstrated excellence in communication, problem-solving, reasoning, and motivational skills.
• Flexibility to work varying shift schedules, including nights, weekends, and holidays.

NUVE HOLDING PTE. LTD.

Job Description

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Assisting the Hotel Manager in smooth running of the hotel operations.

 Duties and Responsibilities

• Performing check-ins and check-outs.
• Ensuring all reservations are entered in timely and accurate manner.
• Ensuring all details of guests’ information, reservation amendment and guests’ request are entered into Front Desk System accurately.
• Ensuring the hotel various working procedures.
• Handling guests enquires and complaints.
• Attending to customer's need and ensuring customer satisfaction by having good online reviews.
• Following up on email enquiries.
• Working closely with Housekeeping and Maintenance Department.
• Carrying out other duties and responsibilities assigned.
• Cross-selling guests other hotel amenities and upselling room upgrades.
• Ensuring hotel marketing and promotions to have repeated guests.
• Ensuring accuracy of closing shift reports.
• Administrative & Operations task
• Having good attendance and punctuality at work.    

• Candidate must possess at least Higher secondary/College in Hospitality/Tourism/Hotel Management or equivalent.
• Preferably 3 Years or more experiences in the hospitality industry
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

 Employment Benefits

•  Annual leave
• Birthday leave
• AWS, Annual Performance Bonus & Increment
• Shift and meal allowances
• Revenue and upsell/cross sell incentive.
• Medical and Dental benefits
• Staff Insurance Coverage
•  Annual Team Bonding Activities

• Looking for candidates available to work:
  • Monday: Morning, Evening, Afternoon
  • Tuesday: Morning, Evening, Afternoon
  • Wednesday: Morning, Evening, Afternoon
  • Thursday: Morning, Evening, Afternoon
  • Friday: Morning, Evening, Afternoon
  • Saturday: Morning, Evening, Afternoon
  • Sunday: Morning, Evening, Afternoon
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 22 August 2024
• Expected salary: $1,900 - $2,500 per month

The Supreme HR Advisory Pte Ltd

Job Description

Working Day: 6 days per week

Location: Guoco Midtown, Singapore 189771 

Salary: $2700 - $3500 + Allowances (AWS provided)

Responsibilities:

As a Guest Relations Executive, you will be the face of our restaurant, ensuring that every guest feels welcomed and valued from the moment they step in. Your primary responsibility is to provide outstanding customer service, manage guest interactions, and enhance the overall dining experience. You will work closely with our team to maintain high service standards and create a memorable atmosphere for our guests.

• Responsible for welcoming guests in a courteous and prompt manner and leading them to a prepared table.
• Be familiar with the menu, promotions, and service procedures.
• Handle general queries and assist with email and phone inquiries, making accurate reservations.
• Manage reservations and walk-ins efficiently, ensuring optimal seating arrangements.
• Reconfirm reservations daily and respond to inquiries promptly.
• Interact with guests to understand their preferences and provide personalized recommendations.
• Address guest concerns promptly and seek effective resolutions.
• Requests guests for their dining feedback and communicate feedback to the Restaurant Manager.
• Liaise with Front of House and Back of House to ensure timely and accurate service.
• Ensure the restaurant is clean, organized, and inviting, enhancing the overall dining experience.
• Gather guest feedback and share insights with the management team to continuously improve service quality.
• Accommodate special requests and dietary preferences with attention to detail and care.
• Perform or assist in the Front of House duties whenever required.

Job Requirement:

• Proven work experience as a Guest Relation Executive, Restaurant Host or similar roles.
• Willingness to work split shifts, weekends, and public holidays.
• Experience in restaurant, hotel or fine dining concepts will be advantageous.
• Guest relations background 

Low Jia Yi R22104302
The Supreme HR Advisory Pte Ltd 14C7279

Grand Park City Hall

Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.
• Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.
• Coordinate, plan and prepare work and vacation schedule for the Front Office team in the absence of the Assistant Front Office Manager.
• Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.
• Ensure all service standards are adhered and constructive feedback are provided to enhance performance.
• Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation and that guests’ complaints are handled with tact and diplomacy.
• Review arrival list for all arrivals, taking note of VIPs and those with special requests.
• Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.
• Ensure complete guest database are obtained.
• Prepare relevant reports for distribution to all departments.
• Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.
• Ensure keys in their custody are issued only to authorized personnel.
• Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.
• Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.
• Initiate correspondence regarding enquiries, reservations, and complaints.
• Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.
• Knowledgeable on emergency procedures as part of a first response team.
• Perform any other job tasks as assigned.

Job Requirements

• At least 2 years of working experience as a Guest Services Manager / Duty Manager in a hotel.
• Outgoing, meticulous and service-oriented.
• Knowledge of Opera system is an added advantage.

RE-LEX HOTEL MANAGEMENT PTE. LTD.

Job Description

1) To tidy up and to clean up the room and toilets upon every room checkout

2) To provides and arrange for amenties

3) To change bed sheet , pillow , blanket where applicable

4) To maintain room clean and tidy with proper housekeeping

5) To attend to guest/customer needs for the houskeeping

6) self discipline and able to work independtly

7) To works closely and well coordinate with frontdecks /receptionist /colluage

Capella Hotel Singapore

Job Description

Position Overview

Based in The Living Room, the role of the Capella Culturist is to offer our guests an exclusive concierge service that is accurate, courteous, efficient and tailored to the individual requirements of our guests. He/she is responsible for assisting every guest with dining, transportation, entertainment and requests or any other needs. The Capella Culturist must ensure the Capella experience is delivered consistently to achieve guest satisfaction.

The Role

• Perform concierge services such as arranging transportation, airline reservations and changes, golf, tennis, luggage repair, art sales or any special guest request
• Accommodate and expedite all requests in congenial manner
• Collect guest preferences for all guests that have not already been collected by reservation and from the pre-calls from the Living Room
• Handle guest complaints by following the procedures and ensuring complete guest satisfaction
• Maintain all equipment at the Living Room to ensure they are in good working order
• Executing Resort Programmes
• Promote positive relations with all individuals who come in contact
• Maintain confidentiality of all guest information and pertinent hotel data
• Work cohesively with other departments and co-workers as part of a team
• Analyse and resolve problems while exercising good judgment
• Be an ambassador to the Hotel at all times, in and outside of one's workplace

Talent Profile

• Diploma in Hospitality Management
• Excellent communication skills
• Minimum of 2 years’ experience working in a luxury brand hotel
• Excellent judgment, attention to detail and ability to handle confidential information

Marriott International

Job Description

Job Number

24132422 Job Category

Food and Beverage & Culinary Location

JW Marriott Hotel Singapore South Beach, 30 Beach Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule

Full-Time Located Remotely?

N Relocation?

N Position Type

COMO Lifestyle Pte Ltd

Job Description

Job Responsibilities:

• Work with the front desk team to perform reception/concierge duties and support guest queries and VIPs in person, whats app, and via answering calls in a professional manner and according to the SOPs.
• To support all administration such as bookings, insurance, adding or updating profiles, and general uploading data into the centre operations system (MindBody Online) and third-party software systems as per the SOPs. 
• To support operations with opening shift duties and closing day end sales and reports, as well as inventory as and when required.
• To have high product knowledge and support guests with purchase of products and services and highlight any promotions, in a friendly and professional manner.
• To assist with guest service recovery as and when needed.
• Work with the front desk team for site tours or ushering guests to various areas of the wellness centre for their treatment or class for an excellent and personalised guest experienced.
• To assist with the marketing, organisation, and co-ordination of special activities and events such as talks, events, workshops etc. for small or large groups.
• To assist with the organisation of the external corporate enquiries of all sizes and manage the logistics, centre availability, instructor availability, contracts, and client liaison.
• Ad hoc duties as assigned. 

Requirements:

• Good in spoken and written English.
• Proven experience as a Front Desk Executive, Receptionist, or similar role.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and office equipment (e.g., fax machines and printers).
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance and attitude.
• Ability to handle stressful situations calmly and efficiently.
• Customer service-oriented mindset.

MCI Career Services Pte Ltd

Job Description

• Basic $2800
• Working Location: Sentosa
• 5 days work / 44 hours
• One meal provided 

Responsibilities:
•Welcome & receive guests in a friendly, approachable manner
•Escort guests to a prepared table in accordance with outlets' seating procedures
•Manage and respond to guests’ enquiries
•Assist in managing reservations
•Work closely with superior to receive and coordinate all reservations and special requests

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Lim Jing Yi (Gennie)
Registration Number: R23116699
EA License No: 06C2859
MCI Career Services Pte Ltd

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Job Description

This service is set to disconnect automatically after {0} minutes of inactivity. Your session will end in {1} minutes. Click OK to reset the timer to {0} minutes. You have been signed out. This service is set to sign out after {0} minutes of inactivity. Job Description - Conrad Service Guest Service Executive (Conrad Singapore Orchard) (HOT0AGW7) Job Number:

HOT0AGW7 Work Locations:

Conrad Singapore Orchard 1 Cuscaden Rd Singapore 249715 With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. A Conrad Service Guest Service Executive is responsible for making the guest’s experience over the phone as pleasant as possible, by extending a warm greeting, assisting the guests with any special requests, and responding to any queries in a timely manner. The Conrad Service Guest Service Executive is to supervise the activities of the Conrad Service Center and provide efficient communication across various departments to ensure guests receive optimum service in accordance with the standards, policies, and procedures of the Conrad Hotels and Resorts. What will I be doing? As a Conrad Service Guest Service Executive, you are responsible for overseeing the Conrad Service Team activities and ensuring the completion of daily tasks. To support the Conrad Service Center Manager in their absence, you will communicate any updated information from the various departments to deliver outstanding guest service through every phone call. Specifically, you will be responsible for performing the following tasks to the highest standards: To ensure the highest standard of service is maintained, showing a pleasant and courteous manner when handling calls, following the Forbes standards. Answer all internal and external calls pertaining to guest requests, hotel restaurant bookings, handle e-mails and guest communications, responding to all enquiries and special requests. To handle any guest comments and to liaise with the Duty Manager when required. Handle several calls at any given time. Be knowledgeable of all hotel facilities, restaurant and bar menus, and special promotions and be familiar with the different restaurant floor plans and capacity. Ensure maximum guest recognition and accuracy using our guest history information. Give adequate directions of the hotel from any locations. Ensure streamlined communication with the team and guests and achieve consistent results. Follow through and constantly update the restaurant guest’s database to be efficient and consistent in relation to regulars and VIPs. This includes keeping track of guest birthdays and anniversaries to offer to make reservations if the guest wishes to dine with us. Ensure all communications are efficiently made in regards to enquiries, groups, or daily reservations. Practice Hilton Grooming standards including uniform dress code, cleanliness, and personal hygiene. To be fully conversant with the Hotel’s emergency system and to ensure the correct procedure is known and carried out at all times. To ensure a high standard of telephone equipment is maintained at all times. To ensure all messages are handled accurately and promptly. To ensure all wake-up calls are correctly recorded and processed. To ensure all Conrad Service Center team members are familiar with any daily events occurring in the hotel and in-house VIPs. To ensure full security of the Conrad Service Center is maintained at all times. To ensure that a practical manual backup is available and trained in case of a ‘System Down’ status. To have good knowledge of the procedure of handling Kipsu, SynergyMMS, and OnQ PM. To control the hotel’s telephone and mobile phone inventory. Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. What are we looking for? A Conrad Service Guest Service Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: Senior High School education or specialty in Hospitality. Positive attitude and excellent grooming standards. Committed to delivering high levels of customer service. Flexibility to respond to a range of different work situations. Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. Open-minded and outgoing personality. Calm, organized work ethic with the ability to prioritize and meet deadlines. Excellent supervisory, inter-personal, and communication skills (oral and written). What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! Job:

Guest Services, Operations, and Front Office

#J-18808-Ljbffr

Sentosa Development Corporation & Subsidiaries

Job Description

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Job Description :

To perform check-in and out duties To handle guest's requests and feedbacks in a professionally in accordance to the Hotel's operating standards To manage guest requests and enquiries professionally To perform cashiering duties and check all guest's bills before presentation to guest upon checking out To assist in the incoming calls efficiently and to connect to the respective guests or department To assist on the wake up calls To ensure effective communication via daily briefings To work closely with other departments and co-workers as part of our team To fulfill any other duties assigned to him/her

Requirements:

Singaporeans and PR only

At least 1 year experience in a similar capacity in the Hospitality industry Minimum GCE 'O' Level or equivalent Knowledge in Opera PMS is preferred 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

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Far East Organization

Job Description

Responsibilities

Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries

Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures

Establish contacts with house guests/ long staying guests and renders assistance when neccessary

Make courtesy calls to guests

Requisite and keep stock of promotional materials for daily operations

Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

O-Level or equivalent

Willing to perform rotating shifts

Positive attitude with outgoing personality and good communication skills

Experience in hospitality and knowledge of Opera will be advantageous

#J-18808-Ljbffr

Far East Organization

Job Description

Senior / Guest Service Assistant (Village Hotel Changi)

Responsibilities

Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries

Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures

Establish contacts with house guests/ long staying guests and renders assistance when neccessary

Make courtesy calls to guests

Requisite and keep stock of promotional materials for daily operations

Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

O-Level or equivalent

Willing to perform rotating shifts

Positive attitude with outgoing personality and good communication skills

Experience in hospitality and knowledge of Opera will be advantageous

#J-18808-Ljbffr

Far East Organization

Job Description

Senior Guest Service Assistant (Vibe Hotel Singapore Orchard)

Responsibilities

Offer courteous and prompt service to guests, addressing complaints, requests and inquiries tactfully.

Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.

Initiate contact with guests through courtesy calls and provide assistance when needed.

Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.

Perform any other reasonable tasks as assigned.

Requirements

Minimum completion of PSLE or its equivalent.

Willing to work rotating shifts.

Positive attitude with an outgoing personality and good communication skills.

Preferred experience in the hospitality industry, along with familiarity of the Opera system.

#J-18808-Ljbffr

Far East Organization

Job Description

Assist Hotel Manager in overall administration and operations of the Front Office.

Develop, recommend and advise the Hotel Manager or Room Division Manager on any areas of improvements in processes and strategies.

Be proactive and resourceful in the analysis of trends, changing needs and expectation of guests in terms of accommodations, services and facilities.

Ensure that all staff compliments the efforts to achieve ARR and occupancy goals with proper, sound yield management of room inventory.

Inspects guest rooms, public areas, lobby and other facilities periodically in order to maintain a consistently high level of standards.

Review departmental programs to ensure development of future department heads.

Requirements

Diploma in any field.

At least 5 years of relevant experience in a similar capacity.

Team player with positive attitude, enthusiasm and initiative.

Knowledge in Opera System will be advantageous.

#J-18808-Ljbffr

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

RK Recruitment Pte. Ltd.

Job Description

Job Info:

Working days: 5 days/week
Working hours: 44hours/week, Fair rotational shifts

Job Scope:

• Provide courteous and efficient service and if possible to comply with each and guests’ request.
• Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. 
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

RK Recruitment Pte. Ltd.

Job Description

Job Info:

Working days: 5 - 5.5 days/week
Working hours: Rotational shift
Salary: Basic up to $3300

Job Scope:

• Responsible for all ordering, inventory, stationary and stocks for daily use in outlet
• Inspects table and glassware for cleanliness and damages
• Inspects service stations for cleanliness, functioning of equipment and sufficient supplies
• Train staff in the outlet as and when necessary
• Ensure that service team adheres and comply to company’s policies and procedures
• Handle customer complaints and feedback

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified* We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280
Loh Kar Leong | EA Personnel No.: R23116015

Marriott International

Job Description

Additional Information

Front Office Job Number

24122896 Job Category

Rooms & Guest Services Operations Location

Courtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore VIEW ON MAP Schedule

Full-Time Located Remotely?

N Relocation?

N Position Type

Non-Management JOB SUMMARY Duties and Responsibilities

The Duty Manager is the representative of Senior Management. The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott. Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions. Recognising department’s top performers Establishing guest satisfaction and to be able to strengthen business relationships with guests Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department Other Functions The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format. In the event of fire ensure the overall co-ordination as per emergency procedure established. In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken. Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook. Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery. Develop and implement action plans based on results from the feedbacks given by associates To champion upsell and Marriott Rewards campaign To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign JOB SPECIFICATION Educational /Academic

Requirements:

High School, Diploma or Equivalent College/University degree Experience

field:

Preferably 2-3 years experience in similar Specific Knowledge &

Skills Required:

Opera Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun. In joining Courtyard, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

begin your purpose, belong to an amazing globalteam, and become the best version of you.

#J-18808-Ljbffr

Far East Organization

Job Description

Assistant Manager, Front Office (Vibe Hotel Singapore Orchard)

Responsibilities

Responsible for the proper, efficient and profitable functioning of the Hotel.

Supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services.

Monitor the junior staff’s conduct and job performance and ensure that all staff project a positive corporate image to guests.

Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy.

Assist in checking in/out of guests.

Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guests' undesirable conduct in rooms/public areas or undesirable persons loitering around in coordination with the security department.

Maintain cash float amount in accordance with expected occupancy.

Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

Requirements

Minimum Diploma in Hospitality.

Able to perform rotating shifts.

Positive attitude, outgoing personality, and good public relations skills.

Minimum 4 years of experience in hospitality and Opera knowledge.

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Far East Organization

Job Description

Senior / Guest Service Assistant (Oasia Hotel Downtown)

Responsibilities

Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries

Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures

Establish contacts with house guests/ long staying guests and renders assistance when neccessary

Make courtesy calls to guests

Requisite and keep stock of promotional materials for daily operations

Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements

O-Level or equivalent

Willing to perform rotating shifts

Positive attitude with outgoing personality and good communication skills

Experience in hospitality and knowledge of Opera will be advantageous

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Marriott International

Job Description

Job Number

24126337 Job Category

Management Development Programs/Interns Location

Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule

Full-Time Located Remotely?

NRelocation?

NPosition Type

Non-Management Build upon your classroom studies through our Hotel Internship Program opportunities.

You will learn first-hand about a hotel's operations.

Our Hotel Internship Program allows you to truly experience the industry from the ground up, where our founders and many of our leaders began.

You will get immersed in Marriott's culture and business and find your true calling in the travel industry.

Our internships are typically available in many different areas of the hotel.

By gaining hands-on experience in the exciting world of hotel management, you'll be better prepared to pursue opportunities post graduation.

Here's to exploring, kickstarting your dream career, and joining us on your journey!

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations run smoothly.

Ensure all guests have a speedy check-in and check-out process in line with our Operating Procedures.

Always greet guests with a smile.

Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practiced at all times.

DUTIES AND RESPONSIBILITIES

Check Elite Members, VIP and Group arrivals

ensure room/s are blocked according to special requests

ensure key packets are prepared

Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.

Print reports for special requests E.g.

K1, C1, A1 and block rooms.

Run First Ten and Arrivals report to block rooms for arrival guests.

Enroll guests in Marriott Rewards programme.

Handle and solve guests’ complaints or assist them with enquiries.

Provide information about the hotel and the surrounding community.

Maintain accurate room status information.

Keep the Front Desk area neat and tidy at all times.

Update guest profiles.

Ensure all follow-ups are promptly and accurately completed:

collection of cash deposit from guests

payment authorisation

billing faxes from company for guests

room change

Ensure that all guests receive their faxes, messages and parcels upon arrival.

Monitor and confirm time of departure with all due out guests.

Ensure that guests remove all their belongings and luggage out of the room upon checkout.

Provide safety box service.

Program keys, e.g.

for porters to bring out luggage, show rooms and for guests who lost their keys or are not able to gain access to their rooms.

Perform cashiering duties, e.g.

post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers.

Prepare express checkout folios to be sent up to guests’ rooms.

Maintain effective service in line with the Hotel’s Corporate Image

Company’s Grooming Standard

Standard Operating Procedures

Departmental Policies

Corporate Policies

Cash/Bank Handling

Process all payment methods in accordance with Accounting procedures and policies.

Follow property control audit standards and cash handling procedures (e.g., blind drops).

Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.

Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

Transport bank to/from assigned workstation, following security procedures.

Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

Ensure and follow established procedures and compliance as per LSOP guidelines.

Any other duties as may be assigned from time to time.

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

We believe a great career is a journey of discovery and exploration.

So, we ask, where will your journey take you?

Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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Marriott International

Job Description

Additional Information:

This hotel is owned and operated by an independent franchisee, Chica Linda.

The franchisee is a separate company and a separate employer from Marriott International, Inc.

The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.

If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

JOB SUMMARY

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals.

Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

Oversees their implementation Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs Conducts probation and formal performance appraisal in line with company guidelines Maintains up to date staff records and approves leave requests etc.

Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance Regularly communicates with staff and maintains good relations

Guest Experience

Build and maintain positive relationships with all customers and guests in order to exceed their needs Take action to address these needs in order to exceed their expectations Create a positive hotel image in every interaction with internal and external customers Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition Ensure guests are greeted upon arrival and make time to interact effectively with guests.

Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

Ensure that guest satisfaction data is analyzed and that plans are developed and implemented to achieve established goals Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance Educate and train team members in compliance with brand standards, service behaviors, and governmental regulations.

Ensure staffs have the tools, training, and equipment to carry out job duties Promote teamwork and quality service through daily communication and coordination with other departments.

Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned May also serve as manager on duty Recognize and develop the potential of yourself and your direct reports Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals Understand and consider the global nature of the business Work effectively with colleagues from different viewpoints, cultures, and countries Supervises the overall activities of Front Office and Housekeeping operations Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained Schedules and regularly conducts routine inspections of areas under control Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information Promotes Inter-hotel sales and in-house facilities Monitors and controls the inventories for operating equipment and supplies Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests.

Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

Requirements

Candidate must possess at least bachelor's degree in any field Required language(s): English, preferable one other spoken language At least 10 year(s) of working experience in a related field Required skills(s): Opera, Marriott, Hotel, Diligent, trustworthy, articulate

This company is an equal opportunity employer.

The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences.

Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure.

All Autograph Collection hotels look to attract The Individualist, the brand's target consumer.

The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest.

In joining Autograph Collection, you join a portfolio of brands with Marriott International.

Be

where you can do your best work, begin

your purpose, belong

to an amazing global team, and become

the best version of you.

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Sentosa Development Corporation & Subsidiaries

Job Description

Job Description :

To perform check-in and out duties To handle guest's requests and feedbacks in a professionally in accordance with the Hotel's operating standards To manage guest requests and inquiries professionally To perform cashiering duties and check all guest's bills before presentation to guest upon checking out To assist in the incoming calls efficiently and to connect to the respective guests or department To assist with wake-up calls To ensure effective communication via daily briefings To work closely with other departments and co-workers as part of our team To fulfill any other duties assigned

Requirements:

Singaporeans and PR only

At least 1 year experience in a similar capacity in the Hospitality industry Minimum GCE 'O' Level or equivalent Knowledge in Opera PMS is preferred 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

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Sentosa Development Corporation & Subsidiaries

Job Description

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore.

Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service.

Our exceptional location is also one of the many reasons people choose to stay with us.

We offer opportunities for career stability and advancement.

We welcome you to join us! The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

Attractive Salary Package with AWS and Performance Bonus 5-day work week with 14 days of annual leave, staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.

Career Progression Training Opportunity

Job Description:

To perform check-in and out duties To handle guest's requests and feedbacks professionally in accordance with the Hotel's operating standards To manage guest requests and enquiries professionally To perform cashiering duties and check all guest's bills before presentation to guest upon checking out To assist in incoming calls efficiently and connect to the respective guests or department To assist with wake-up calls To ensure effective communication via daily briefings To work closely with other departments and co-workers as part of our team To fulfill any other duties assigned to him/her

Requirements:

Singaporeans and PR only

At least 1 year experience in a similar capacity in the Hospitality industry Minimum GCE 'O' Level or equivalent Knowledge in Opera PMS is preferred 5 days work week (on rotating shifts & able to work on weekends/Public Holidays)

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 24 Aug 2024.

Walk-IN:

You can visit the HR Office

at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM.

Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application.

Only short-listed candidates will be notified.

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Marriott International

Job Description

Additional Information

Front Office Job Number

24122896 Job Category

Rooms & Guest Services Operations Location

Courtyard Singapore Novena, 99 Irrawaddy Road, Novena, Singapore, Singapore, Singapore VIEW ON MAP Schedule

Full-Time Located Remotely?

NRelocation?

NPosition Type

Non-Management JOB SUMMARY

Duties and Responsibilities The Duty Manager is the representative of Senior Management.

The Duty Manager will be the first to be called if a guest is looking for a member of the management team.

In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Courtyard by Marriott.

Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

Recognising department’s top performers

Establishing guest satisfaction and to be able to strengthen business relationships with guests

Ensure the continuous learn and growth of associates within the front office department and to be able to identify future/potential leaders within the department

Other Functions

The Duty Manager will act personally with a member of Security for any Safe Opening in the hotel, following the security procedures and will record any of this action on the appropriate format.

In the event of fire ensure the overall co-ordination as per emergency procedure established.

In the absence of Front Office Manager, the Night Duty Manager will call right away the appropriate persons; will ensure that each staff takes control of his/her duties during Fire and that the guests are well informed of the security measures to be taken.

Report to security any suspicious behaviour, luggage and altercations.

All incidents must be recorded in the Duty Manager’s Logbook.

Effectively use the results of Duty Manager’s Logbook and all other guest feedback mediums to improve product and service delivery.

Develop and implement action plans based on results from the feedbacks given by associates

To champion upsell and Marriott Rewards campaign

To motivate and cultivate everyone in the team to be able to champion the upsell and Marriott Rewards campaign

JOB SPECIFICATION

Educational /Academic Requirements:

High School, Diploma or Equivalent College/University degree Experience field:

Preferably 2-3 years experience in similar Specific Knowledge & Skills Required:

Opera Marriott International is an equal opportunity employer.

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere.

It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip.

We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International.

Be

where you can do your best work, begin your purpose,belong to an amazing globalteam, andbecome the best version of you.

#J-18808-Ljbffr