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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Job Description

1. Supervise daily bar operations and ensure high standards of service

2. Train, schedule, and manage bar staff

3. Create and update drink menus, including signature cocktails

4. Maintain inventory levels and order supplies as needed

5. Maintain cost control and achieve sales targets

6. Collaborate with marketing team for seasonal promotions or events

Shangri-La Hotel Public Company Limited

Job Description

Veda Siam

Job Description

About Us

VEDA Siam Co., Ltd. is a growing hospitality group with diverse restaurants, cafés, and large-scale projects such as the Coliseum Complex in Phuket. We are committed to providing exceptional guest experiences through outstanding service, innovative cuisine, and a welcoming atmosphere.

We are currently seeking passionate and experienced Restaurant Managers to lead our dynamic teams, maintain operational excellence, and ensure our restaurants consistently deliver high-quality standards.

Job Summary

The Restaurant Manager is responsible for the overall daily operations of the restaurant, ensuring smooth service, high-quality food and beverages, and exceptional guest satisfaction. This role involves team leadership, financial performance, staff development, and maintaining brand standards.

Key Responsibilities

Operations Management

• Oversee daily restaurant operations, ensuring efficiency and smooth workflow.

• Maintain high standards of food quality, service, and cleanliness.

• Ensure compliance with health, safety, and hygiene regulations.

Guest Experience

• Ensure every guest receives outstanding hospitality and service.

• Handle guest feedback, complaints, and resolve issues promptly.

• Implement initiatives to increase guest satisfaction and loyalty.

Team Leadership & Training

• Recruit, train, and manage restaurant staff, ensuring high performance and motivation.

• Develop team schedules and manage labor costs effectively.

• Conduct regular team meetings to communicate goals, updates, and standards.

Financial & Business Performance

• Monitor and manage restaurant budgets, sales, and expenses.

• Control inventory, purchasing, and waste reduction.

• Analyze performance data and implement strategies to maximize profitability.

Collaboration & Development

• Work closely with the executive team to implement company strategies.

• Support training and development initiatives in collaboration with HR/Training Manager.

• Contribute ideas for menu development, promotions, and guest engagement.

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Food & Beverage Manager has the key responsibility of ensuring that all Food & Beverage outlets, Conference and Banqueting operations are managed as successful independent profit centers, ensuring maximum guest satisfaction and consistency in line with Hilton International standards. This role will achieve these through the key strategies of planning, controlling, organizing and marketing. 

What will I be doing?  

As the Food & Beverage Manager, you will be responsible for performing the following tasks to the highest standards: 

• Ensure that each food and beverage outlet and conference and banqueting event is managed in line with key service standards and specified profit margins as an independent profit centre. 

• Ensure that each outlet is managed by a management team (Restaurant Manager / Head Chef) who are totally accountable for the profitability and service standards achieved. 

• Coordinate the formulation of the annual operating budget in determining outlet projected revenues and expenses, manning, operating equipment and FF&E requirements in line with the annual business plans, supported by key marketing plans as well as revenue driven initiatives.  

• Provide accurate and realistic forecasts and updates on anticipated changes in the business whenever appropriate. 

• Ensure that supplier liaison with the Purchasing Officer ensures maximum support with regards to sponsorship, marketing and pricing initiatives. 

• Monitor all costs and recommend measures to control them. 

• Ensure that the department operational budget is strictly adhered to. 

• Ensure that all outlets and banquets are managed efficiently according to the established concept statements. 

• Closely monitor productivity levels through productivity schedules in each outlet and take immediate corrective action if necessary. 

• Monitor and control vacation planning for the department. 

• Monitor, control and minimize overtime for the department. 

• Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the departmental operations manual. 

• Maintain and amend where appropriate all SOPs in line with company brand standards and outlet requirements.   

• Work with the Outlet Managers, Banquet Service Managers and all respective Chef de Cuisines to take corrective action where necessary. 

• Handle all guest complaints, requests and enquiries on food, beverages and services, adhering to established and clearly defined procedures and protocols. 

• Take personal responsibility for maintaining and revising the policies and procedures manual associated with the department and inter dependent departments to ensure no ambiguity.   

• Establish a rapport with guests. maintaining good customer relationship. 

• Coordinate the formulation of the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers. 

• Ensure that all Food & Beverage forms and reports are completed and forwarded to the relevant office in a professional and timely manner. 

• Conduct monthly departmental meetings and daily operations briefings with Outlet Managers. 

• Maintain good working relationships with colleagues and all other departments. 

• Have complete understanding of the team member handbook and ensure that team members adhere to the regulations contained within. 

• Train and develop Outlet Managers so that they are able to operate independently within their own profit centres. 

• Ensure that each Outlet Manager plans and implements effective training programs for their team members with the Training Manager and Departmental Trainers. 

• Develop F&B marketing activities and promotions in close cooperation with Outlet Managers, the Executive Chef and the Marketing Communications Manager. 

• Conduct annual PDR for direct reports and ensure process is followed through by all Outlet Managers. 

• Ensure that all team members report for duty punctually wearing the correct uniform and name badge at all times. 

• Have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. 

• Be the key person in driving the hotel’s Food Safety Management System (FSMS). 

• Ensure that one of the key responsibilities of all direct reports is to focus on the 9 high risk policies as well as to give Health and Safety compliance top priority. 

• Ensure that full compliance is maintained in all aspects of Health and Safety within the hotel and any identified shortfalls are addressed with due priority. 

• Assist in the building of an efficient team of team members by taking an active interest in their welfare, safety and development. 

• Ensure that all team members provide courteous and professional service at all times. 

• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.  

• Ensure that all team members have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety. 

• Carry out bi-yearly inventory of operating equipment. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Food & Beverage Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• 5-8 years as Head of Food & Beverage in a 4 / 5-star category hotel or individual restaurants with high standards. 

• Good command in English, both verbal and written to meet business needs.  

• Working knowledge of mathematics. 

• Familiar with computer systems. 

• Relevant knowledge of food and beverage. 

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Knowledgeable of Food & Beverage and Conference & Banqueting operations and skills. 

• Strong leadership, people management and training skills. 

• Guest oriented and able to confidently build and exceed service standards. 

• Thorough knowledge of services, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. 

• Strong interpersonal skills and attention to details. 

• Key strengths (under the 9 competencies) in people management communication and planning.  

• Thorough knowledge of food and beverage operations including food, beverages, supervisory aspects, service techniques, and guest interaction. 

• Considerable skill in math and algebraic equations using percentages. 

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Able to walk, stand, and /or bend continuously to perform essential job functions. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Capella Bangkok

Job Description

Reignwood Holding Co., Ltd.

Job Description

Responsibility :

• Manage day-to-day operations to ensure efficiency and high standards.

• Oversee food preparation, presentation, and service quality.

• Recruit, train, and develop staff to deliver excellent service.

• Create staff schedules and monitor performance.

• Foster a positive work environment and resolve conflicts.

• Ensure customer satisfaction and handle complaints professionally.

• Maintain a welcoming atmosphere and uphold brand standards.

• Prepare and manage budgets, monitor expenses, and control costs.

• Analyze sales reports and implement strategies to increase revenue.

• Ensure accurate cash handling and POS operations.

• Monitor stock levels and coordinate with suppliers for timely replenishment.

• Reduce waste and maintain cost efficiency.

• Ensure adherence to health, safety, and hygiene regulations.

• Maintain compliance with company policies and local laws.
  

Qualifications & Skills:

• Bachelor’s degree in Hospitality Management or related field (preferred).

• Minimum 3–5 years of experience in restaurant or hospitality management.

• Strong leadership, organizational, and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Knowledge of financial management and inventory control.

• Proficiency in POS systems and MS Office.

Veda Siam

Job Description

About the role

We are seeking an experienced Bar Manager to join our dynamic team at Veda Siam in Phuket. As Bar Manager, you will be responsible for overseeing the day-to-day operations of our busy bar, ensuring exceptional customer service and maintaining a high-quality beverage program. This is a full-time position, offering the opportunity to work in the vibrant hospitality industry on the beautiful island of Phuket (Chalong).

What you'll be doing

1. Manage the bar team, including scheduling, training, and performance reviews

2. Develop and implement creative cocktail menus to showcase our premium spirits and liquors

3. Maintain inventory, order supplies, and manage the bar's budget

4. Ensure compliance with all relevant liquor licensing and health and safety regulations

5. Foster a positive and welcoming atmosphere for our guests

6. Provide exceptional customer service and handle any customer queries or concerns

7. Collaborate with the food and events teams to create unique beverage pairings and experiences

What we're looking for

1. Minimum 3 years of experience in a Bar Manager or similar role within the hospitality industry

2. Strong knowledge of cocktail recipes, bartending techniques, and beverage trends

3. Excellent customer service skills and the ability to lead and motivate a team

4. Proficient in inventory management and budget control

5. Passion for the hospitality industry and a commitment to delivering exceptional experiences

6. Fluency in English, with the ability to communicate effectively with both staff and customers

7. Flexible and adaptable to work in a fast-paced, dynamic environment

What we offer

At Veda Siam, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health and wellness package

2. Opportunities for professional development and career advancement

3. A dynamic and supportive work culture with a focus on work-life balance

About us

Veda Siam is a leading hospitality group in Thailand, known for our exceptional service, innovative dining concepts, and stunning properties. With a portfolio of luxury resorts, restaurants, and bars across Phuket and other popular destinations, we are dedicated to providing our guests with unforgettable experiences. As a forward-thinking and employee-centric organisation, we are committed to investing in our team and fostering a culture of growth and collaboration.

If you are passionate about the hospitality industry and excited to join a dynamic and growing team, we encourage you to apply for this role now.

Siamese Asset Public Company Limited

At Siamese Asset, our goal is to be the most trusted property development company that delivers "Assets of Life" to our customers with cheaper price tag than other property

Job Description

Job Summary

We are seeking a highly skilled and dynamic Food & Beverage Manager to lead our F&B department. The successful candidate will be responsible for overseeing all F&B operations, ensuring exceptional guest experiences, maintaining high service standards, and driving financial profitability through effective cost control and innovative strategies.

Key Responsibilities

• Operational Excellence: Oversee daily operations of restaurants, bars, and banquet facilities to ensure seamless service and guest satisfaction.

• Financial Management: Manage budgets, control F&B costs (COGS), and analyze sales data to maximize revenue and profitability.

• Team Leadership: Recruit, train, and mentor service staff. Foster a positive work environment and conduct regular performance evaluations.

• Menu & Promotion Planning: Collaborate with the Executive Chef to develop creative menus, seasonal promotions, and marketing strategies to attract customers.

• Quality & Hygiene Standards: Ensure strict compliance with health and safety regulations (HACCP/GMP) and maintain cleanliness across all outlets.

• Guest Relations: Proactively engage with guests and handle complaints or feedback with professionalism and a solution-oriented mindset.

Qualifications

• Experience: Minimum 5 years of experience in F&B operations, with at least 2 years in a management or leadership role.

• Language Skills: Excellent command of English (both written and spoken). Knowledge of a third language is a plus.

• Leadership: Strong leadership, interpersonal, and problem-solving skills. Ability to work effectively under pressure.

• Technical Knowledge: Proficiency in Point of Sale (POS) systems and Microsoft Office.

• Education: Bachelor’s degree in Hotel Management, Business Administration, or a related field.

Phuket Island Marina Co., Ltd.

Job Description

About the role

We are seeking an experienced Assistant Restaurant Manager to join our dynamic team at Phuket Island Marina Co., Ltd.'. This full-time role is based in Phuket and will play a crucial part in ensuring the smooth and efficient operation of our restaurant.

What you'll be doing

• Assist the Restaurant Manager in overseeing all aspects of restaurant operations, including team management, inventory control, and customer service

• Ensure high standards of food quality, presentation, and service are consistently maintained

• Collaborate with the culinary team to develop and implement seasonal menus and promotions

• Manage staff scheduling, training, and performance to build a motivated and skilled team

• Handle customer inquiries and complaints in a professional and timely manner

• Monitor and analyse sales data to identify opportunities for improvement

• Assist in the implementation of health, safety, and environmental policies

What we're looking for

• Minimum 3 years of experience in a similar Assistant Restaurant Manager or Deputy Manager role, preferably within the hospitality industry

• Excellent customer service skills and the ability to lead and motivate a team

• Strong problem-solving and decision-making skills, with the ability to work under pressure

• Proficient in inventory management, budgeting, and financial reporting

• Thorough understanding of food safety regulations and industry best practices

• Proficiency in English and Thai, both spoken and written

What we offer

At Phuket Island Marina Co., Ltd.', we offer a competitive salary, comprehensive benefits package, and opportunities for professional development. We are committed to fostering a positive and inclusive work environment where our employees can thrive.

If you are passionate about the hospitality industry and excited to be part of our team, we encourage you to apply now!

PERSOL Thailand

Job Description

Key Responsibilities

• Supervise and manage the restaurant’s daily operations

• Oversee staff scheduling, performance evaluations, and training programs

• Maintain high standards of food quality, hygiene, and customer service

• Collaborate with the recruitment team to plan for future staffing needs

• Act as the primary liaison between the store and the corporate office

Qualifications

• Language: Proficient in Mandarin Chinese; strong English communication skills required

• Demonstrated leadership and organizational abilities

• Prior experience in food & beverage or retail management is highly desirable

G Gallery Co., Ltd.

Job Description

• Supervise daily bar operations and ensure high standards of service

• Train, schedule, and manage bar staff

• Create and update drink menus, including signature cocktails

• Maintain inventory levels and order supplies as needed

• Maintain cost control and achieve sales targets

• Collaborate with marketing team for seasonal promotions or events

• Minimum 2–3 years of experience in bar or beverage operations.

• Strong knowledge of cocktails and wines.

• Proven leadership and team management skills.

• Good command of English.

• Excellent communication and customer service skills.

The Thai Silk Co.,Ltd. (Jim Thompson)

The Iconic Global Lifestyle Brand from Thailand

Job Description

Supervises the outlet team in all aspects of the department and ensures service standards are followed. Maximizes revenues by upselling and following budget guidelines. Handles guest concerns, reacting quickly and professionally.

Key Responsibilities:

Operational:

• Ensure proper process of bills and charges for outlet guests

• Reports and explains any discrepancies in outlet checks, daily transactions, and reports

• Conducts daily pre-shift briefings to employees on preparation, service and menu

• Provides professional, friendly and engaging service.

• Supervises outlet team in all aspects of the department and ensure service standards are followed

• Maximizes revenues by upselling and following budget guidelines

• Handles guest concerns, reacting quickly and professionally

• Balances operational and colleague needs

• Have full knowledge of all menus and food promotions

• Ensures colleagues have full knowledge of all menu items, garnishes, contents and preparation methods being served in the outlet

•  Follows all safety and sanitation policies when handling food and beverage

Customer Service:

• Establishes rapport with guests maintaining good customer relationships and handle all guest complaints, requests and enquiries on food and beverage and service

• Verifies that guests are receiving the best possible service

• Interacts with guests to ensure their satisfaction, promote services and facilities of the hotel in all positive ways

• Listens to guests’ feedback to improve services.

• Liaises with department concerned to see that customer’s needs are met and satisfied.

Financial:

• Exercises efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout the Division.

• Directs subordinates to ensure productivity meets standards given in accordance with The company Design Standards and Criteria and Food and Beverage Operations Manual.

• Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment

• In charges of sales and performance of respective outlet, ensures that goals and profits are met.

• Ensure that prescribed cash-handling procedures are followed.

People Management:

• Supervises employees in the performance of their duties in accordance with policies

• Delegates appropriately, duties and responsibilities to equipped and resourced employees, nurturing and developing them whilst ensuring standards of operation and safety is maintained

• Supports training activities focused on improving skills, knowledge and attitude

• Ensures employees have a complete understanding of rules and regulations, and that behavior complies

• Monitors employee morale and provide mechanisms for performance feedback and development

• Conducts annual performance appraisals providing rational feedback

• Communicates guiding principles and core values to all levels of employees

• Ensures employees provide a courteous and professional service at all times

Apply for jobs in JobsDB and directly email Recruit@jimthompson.com

Tel. 02-700-2000 ext. 2919

Hilton Hotel

Job Description

A Bar Manager manages the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages.

What will I be doing?

As a Bar Manager, you will manage the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service.
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possesss this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Evaluate the performance of the Team ensuring the highest standards of service are given at all times
• Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a timely manner
• Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Adhere to the Company disciplinary policy when necessary
• Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques
• Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
• Meet or exceed the monthly drink profit margin target

What are we looking for?

A Beverage & Bar Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Customer Service experience in supervisory or above capacity
• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• A medium level of IT proficiency is required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in similar role
• Passion for delivering exceptional levels of Guest service

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Jomtien Beach Hotel CO., LTD.

Job Description

Beach Club Manager at Alexa Beach Club Pattaya

(EN Version below)

: Alexa Beach Club Pattaya
: Operations
: Operations Director / General Manager

Alexa Beach Club

Alexa Beach Club Beach Club Manager Passion Entertainment

(Role Summary)

Beach Club Manager

1. Entertainment & Show

• Alexa Beach Club

2. (Floor Operations)

• Host/Hostess, Service, Bar, Runner

• Mood & Tone

• VIP Bottle Service

3. (Leadership)

• (briefing) Booking

4. (Reporting)

• 3–5 Entertainment

?

Beach Club Manager at Alexa Beach Club Pattaya

Work Location: Alexa Beach Club Pattaya
Department: Operations
Reports to: Operations Director / General Manager

About Alexa Beach Club

Alexa Beach Club is Pattaya’s leading beach club, blending entertainment, dining, and a beachside atmosphere into a truly unique experience. We are currently seeking a Beach Club Manager with strong passion and experience in entertainment to help elevate the guest experience every day.

Role Summary

Beach Club Manager is responsible for overseeing front-of-house operations, ensuring service quality, guest safety, smooth entertainment coordination, and delivering exceptional guest experiences.
This role is ideal for candidates with experience in entertainment venues, beach clubs, nightclubs, restaurants, or event-driven environments.

Key Responsibilities

1. Entertainment & Show Management

• Oversee daily entertainment operations such as DJs, dancers, performers, fire shows, and special acts.

• Coordinate between performers, lighting, sound, and operations teams to ensure smooth show execution.

• Create and maintain the signature Alexa Beach Club atmosphere.

• Work closely with the Marketing team to promote the venue, strengthen brand identity, and develop new show concepts, themes, and events.

• Handle and resolve on-the-spot issues effectively.

2. Floor Operations & Guest Service

• Manage front-of-house teams such as Hosts/Hostesses, Service, Bar, and Runners.

• Maintain proper floor ambience including music levels, lighting, mood & tone, and overall flow.

• Ensure high service standards and resolve guest issues professionally.

• Oversee table service, beverage service, VIP service, and bottle service.

• Ensure cleanliness, readiness, and safety throughout the venue.

3. Team Leadership

• Lead, motivate, and guide team members to maintain excellent service.

• Conduct pre-shift briefings to communicate show schedules, DJ lineups, promotions, and daily bookings.

• Plan and provide training to improve team performance and guest satisfaction.

4. Reporting & Administrative Tasks

• Prepare daily reports, incident reports, and summarize key events.

• Coordinate staff schedules, equipment requirements, and operational improvements.

Qualifications

• Minimum 3–5 years of experience in nightclubs, beach clubs, bars, or entertainment-related environments.

• Hands-on experience working with DJs, performers, or production teams.

• Strong leadership skills, team management abilities, and confidence in handling on-site challenges.

• Calm, adaptable, and detail-oriented, even under pressure.

• Good English communication skills.

• Able to work nights, weekends, and during special events.

Who We’re Looking For

• Someone who loves hospitality and understands the entertainment-driven service business.

• Energetic, detail-oriented, and passionate about creating fun and memorable guest experiences on the floor.
  

Lamyong and Seaview Resort Co., Ltd.

Job Description

• Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards

• Preserve excellent levels of internal and external customer service

• Design exceptional menus, purchase goods and continuously make necessary improvements

• Identify customers needs and respond proactively to all of their concerns

• Lead F&B team by attracting, recruiting, training and appraising talented personnel

• Establish targets, KPI?s, schedules, policies and procedures

• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork

• Comply with all health and safety regulations

• Report on management regarding sales results and productivity

ONYX Hospitality Group

Job Description

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Assistant Outlet Manager is concerned with the strategic management of the Restaurant, in line with prescribed Hilton policies and procedures. 

What will I be doing?  

As the Assistant Outlet Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maintain a high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace. 

• Create an environment where everyone in the department is focus on “creating that special experience” to deliver exceptional customer service. 

• Actively seek verbal feedback from customers and team members at each service period. 

• Agree on and implement actions to make improvements to customer service. 

• Positively deal with and learn from customer complaints and comments with follow-up and feedback to the Food & Beverage Manager. 

• Make sure all customers’ requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day. 

• Be available to assist on duty in the restaurant and bars during any busy days or special events. 

• Be proactive towards guests, assisting them with any reasonable requests, and training all team member to see these things before the guests ask. 

• Ensure all standards for service delivery as identified in the Guest Satisfaction Manual and the Standard Operating Procedures Manual are consistently delivered throughout the department. 

• Knowledgeable of Hilton departmental standards. 

• Able to explain the standards to the team and Managers, assessing team members against these standards. 

• Ensure that training on departmental standards is regularly conducted in the outlets. 

• Monitor standards through regular standards review checks. 

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. 

• Implement and follow-through with improvements identified. 

• Plan, prioritize, organize and control the day-to-day operation. 

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy, external events, promotions, etc.). 

• Communicate effectively with the Front Office and Groups & Tours teams to maximize inhouse and group business for the restaurant, ensuring direct liaison with Group Leaders upon arrival. 

• Describe, assign and delegate duties and authority for the operation of the restaurant at all times. 

• Understand the situation in other departments and their implications for your own department. 

• Plan ahead and ensure adequate resources are available. 

• Manage the departmental operation and taking action where necessary to ensure it runs smoothly, participating in service duties during service periods, where necessary. 

• Coordinate with Engineering and Housekeeping departments to ensure that cleaning is followed-up with and procedures are maintained. 

• Ensure that the shift is reviewed, and handovers and briefings are carried out. 

• Maintain in-depth technical knowledge and skills required for the job. 

• Establish good communication with the Kitchen team. 

• Maintain event and function histories to assist with returning events. 

• Participate in future menu changes with the Food & Beverage Manager and the Executive Chef, taking into consideration new F&B trends, market demands and sales achievements. 

• Attend and participate in regular F&B operational and roster meetings. 

• Understand the goals of the hotel and the department’s role in achieving it, communicating goals and clear direction to the team. 

• Set and agree to departmental objectives for self and team. 

• Represent the needs of the team to others in the hotel. 

• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurant. 

• Seek out and maximize departmental and hotel revenue opportunities. 

• Be aware of potential highs and lows in the business. 

• Create and implement sales promotions and team member incentives as per discussion with the F&B Manager. 

• Assist the F&B Manager with preparation of event brochures. 

• Identify, communicate and act on potential sales leads. 

• Create an environment where “everyone sells”. 

• Supervise the financial performance of the department in line with the profit plan. 

• Use key monitors and financial targets to evaluate the department’s performance and make future plans. 

• Complete regular financial and operating reports as required or requested by the F&B Manager. 

• Forecast potential revenues and costs. 

• Following company control procedures, control costs without compromising standards. 

• Analyze and explain any financial variance against plan. 

• Set-up and maintain leave plans for the department. 

• Assist with selecting, training, coaching and developing people to meet current and future needs of the department and the hotel. 

• Understand the quantity and quality of people needed to operate the department. 

• Assist with carrying out selection interviews and making effective recruitment decisions. 

• Ensure that new recruits have all the relevant information before commencing employment. 

• Assist with planning and ensuring departmental orientation is carried out. 

• Ensure that the Orientation Training manual for each outlet is kept up to date. 

• Ensure that standards training, and assessments are carried out. 

• Ensure the health, safety and well-being of customers and all team members. 

• Understand relevant OH&S legislations and their implications on the operation of the department. 

• Communicate to the team their responsibilities within OH&S. 

• Ensure that safe and healthy working practices are implemented at all times. 

• Ensure that hygiene training is conducted at least once a year. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Outlet Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• 2-4 years managerial position in a 4 / 5-star category hotel. 

• Familiar with computer systems. 

• Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance. 

• Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Strong leadership, people management and training skills. 

• Guest oriented and able to confidently build and exceed service standards. 

• Thorough knowledge of service, cost control in F&B, labour controls, beverage menu writing, maintenance, merchandising, computer and accountings. 

• Strong interpersonal skills and attention to details. 

• Key strengths (under the 9 competencies) in people management communication and planning. 

• Thorough knowledge of restaurant operations including food, beverages, supervisory aspects, 

• service techniques, and guest interaction. 

• Considerable skills in math and algebraic equations using percentages. 

• Able to communicate in English, both verbally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and to collect accurate information and to resolve problems. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• Outgoing personality and willing to work for long hours. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Assistant Executive Floor Manager greets and registers guests, providing prompt and courteous service. He / she checks guests out of the hotel and resolves guests’ challenges throughout their stay in our hotel. This role upgrades and promotes hotel services and amenities and upsells products to the guests. 

What will I be doing? 

As the Assistant Executive Floor Manager, you will be responsible for performing the following tasks to the highest standards: 

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.  

• Make appropriate selection of rooms based on guest needs, code electronic keys and non–verbally confirm room numbers and rates.  

• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring that guests know location of rooms containing room keys, tokens of our appreciation and gifts to guests, etc. 

• Ensure rooms and services provided by the hotel are correctly accounted for within guests’ statements, assist guests with check out payments or charges, accepting and recording vouchers, credit card transactions, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.  

• Greet customers immediately with a friendly and sincere welcome using positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information on outlet hours, special VIP programs, events, etc. 

• Receive special requests from guests, respond appropriately or forward requests to appropriate team members for decision and action. 

• Promptly answer the telephone and email inquiries, input messages into the computer system and advise other team members of special guests’ needs. 

• Take messages and communicate the content to guests, retrieve mail, packages, facsimiles or other special items for customers as requested.  

• Field guests’ complaints, conducting thorough research to develop the most effective solutions and negotiate results.  

• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.  

• Remain calm and alert especially during emergency situations and heavy hotel activity, planning and implementing detailed steps by using experienced judgment and discretion. 

• Take an active role in the team by being kind, cooperative and helpful, never forgetting the person behind the guest. 

• Actively take part in training where and when required, attend formal training sessions and on the job training to maintain standards and develop skills and abilities.  

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Take an active role in the Executive Floor team, ensuring effective communication and work as a team in order to reach goals and targets. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Ensure that VIP guests are treated personally and recognized as an individual. 

• Assist the Guest Service Manager by blocking rooms according to guests’ preferences. 

• Print welcome letters from the Guest Relation Manager, and for 1st time stay Hilton Honors guests, arrange welcome cards and ensure that they are placed in guests’ rooms or presented at the time of arrival. 

• Coordinate with Amenity Butlers to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon. 

• Facilitate the operation of the VIP gift amenity menu by offering it to guests, ensuring that VIPs receive their chosen amenity items. 

• Liaise with Sales, Reservations and the Business Development team to handle corporate guests. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Provide extra services for VIP guests including offering of refreshments, cold towels and other courtesies upon arrival. 

• Carry out ticket reconfirmation, safari bookings and make guest reservations when required. 

• Ensure a prompt and efficient departure by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. 

• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. 

• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. 

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure that the overall appearance of the Executive Lounge is neat and tidy at all times. 

• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. 

• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action is taken. 

• Prepare the Executive Lounge for F&B service, monitoring service and preparation areas to ensure cleanliness and presentation standards. 

• Ensure that the Front Office Manager is kept aware and up to date with operational issues. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person, pending action is completed and guest satisfaction confirmed.  

• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. 

• Ensure the day-to-day functions of the Executive Lounge are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-up.  

• Monitor inventory of the Executive Lounge’s stock including DVDs and CDs to ensure that all items provided to guests are returned and accounted for. 

• Check registration cards, meeting and function information, billing instructions, and reservation backup to ensure that all information received is actioned accordingly. 

• Ensure that the Executive Lounge’s stock is managed and not wasted, maintaining costs where possible. 

• Keep up to date and aware of competitors’ activities in order to be informed. 

• Adhere to the hotel selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manual, and Fire procedures and regulations, being a part of the Fire team when and where directed. 

• Adhere strictly to standard cash handling procedures, be sure to balance float and drop the required amount. 

• Adhere to the company’s credit policy at all times when managing cash, credit card transactions, city ledgers, vouchers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 

• Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. 

• Attempt to communicate with guests in guests’ native language, if applicable. 

• Remain calm and alert, especially during emergency and heavy hotel activity, resolving complications such as location changes or credit issues. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

An Assistant Executive Floor Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• 3 or 5 years of related work experience preferred. 

• Able to perform moderately complex mathematical calculations without error.  

• Able to read, listen and communicate effectively in English, both verbally and in writing to meet business needs. 

• Able to access and accurately input information using a moderately complex computer system. 

• Strong leadership and communication skills. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

ONYX Hospitality Group

Job Description

FASHION KINGDOM CO., LTD.

["Valiram Group is a leading luxury goods and 360\u00b0 retail specialist in Southeast Asia, with operations across Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam, and the Philippines. Established in 1935, the group has expanded from its origins in the textile trade to become a major player in luxury retail, representing over 200 brands across various categories, including fashion, accessories, timepieces, jewelry, beauty products, and even confectionery and dining concepts."]

Job Description

Job Descriptions:

·       Assist Operation Manager in managing the operations of the Coffee House & Boutiques ensuring daily smooth operations

·       Ensure all staff are meeting the Company grooming standards and monitor all standard of procedures are adhered on daily basis

·       Prepare the Roster on a weekly basis

·       Ensure all service staff are communicated correctly and meeting all established standards of service consistently

·       Responsible for offering a friendly and efficient services to all guests and attending to customers’ needs, complaints and enquiries

·       Process guests’ orders to ensure that all items are prepared and served promptly

·       Direct and coordinate the activities between kitchen and service staff

·       Supervise coffee services and catered events, ensuring neatness and cleanliness of service ware

·       Assists in setup and clear down of the front and back of Coffee House & Boutiques operations

·       Ensure food safety regulations are followed as according to NEA’s policy

·       Ensure waste is minimized and properly recorded

·       Handling of cash, POS system and report of take-in-cash when on duty

·       Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for

·       Organize all documentations and reports on shift work on a daily basis

·       Responsible of ordering of stocks, inventory control, and ensure latest products and updated product catalogue are in the Coffee House & Boutiques

·       Have the aesthetics and able to create eye-catching merchandise display that lead the customer through the entire Coffee House & Boutiques

Qualifications:

·       Minimum 5 years of experience in F&B / Retail operations, preferably in luxury goods industry

·       Pleasant and well-groomed

·       Excellent communication and interpersonal skills

·       Fluent in English Communication

·       The position is a hands-on, customer focused role and as such we require someone with drive, efficiency and assertiveness

·       High initiative and positive attitude

FASHION KINGDOM CO., LTD.

["Valiram Group is a leading luxury goods and 360\u00b0 retail specialist in Southeast Asia, with operations across Malaysia, Singapore, Indonesia, Australia, New Zealand, Thailand, Hong Kong, Macau, Vietnam, and the Philippines. Established in 1935, the group has expanded from its origins in the textile trade to become a major player in luxury retail, representing over 200 brands across various categories, including fashion, accessories, timepieces, jewelry, beauty products, and even confectionery and dining concepts."]

Job Description

Job Responsibilities

• Overseeing the operations of the Coffee House & Boutiques to ensure smooth and efficient performance.

• Monitor staff appearance to ensure adherence to company grooming standards, and enforce compliance with standard operating procedures.

• Prepare and manage weekly staff rosters.

• Communicate service standards clearly to all team members and ensure consistent service delivery.

• Deliver friendly, attentive, and efficient service, addressing customer needs, complaints, and inquiries promptly.

• Process customer orders accurately to ensure timely preparation and service.

• Coordinate activities between the kitchen and front-of-house teams to maintain workflow and service quality.

• Supervise coffee service and catered events, maintaining cleanliness and presentation standards.

• Assist with the setup and breakdown of both front- and back-of-house operations.

• Ensure full compliance with food safety regulations in accordance with NEA policies.

• Minimize and accurately record waste.

• Manage cash handling, operate POS systems, and report cash intake when on duty.

• Maintain accurate daily sales records, ensuring all items are properly accounted for.

• Organize shift documentation and reports daily.

• Manage stock ordering, inventory control, and ensure the availability of the latest products and updated product catalogues.

• Create visually appealing merchandise displays that enhance customer experience and showcase the Coffee House & Boutiques.

Qualification:

• Bachelor or Master's degree

• Minimum of 3 years’ experience in F&B or retail operations, preferably in the luxury goods sector

• Pleasant demeanor with a well-groomed appearance

• Strong communication and interpersonal skills

• Good command of English, both spoken and written

• Hands-on, customer-centric approach with a proactive and assertive attitude

• High initiative and a positive, can-do mindset

Private Advertiser

Job Description

- Oversee opening, service periods, and closing procedures to ensure operational readiness.

- Deliver and maintain high standards of guest service; actively engage with guests to collect feedback.

- Recruit, onboard, schedule, coach, develop and discipline FOH staff; run regular team briefings.

- Coordinate closely with Head Chef/kitchen leadership on menu execution, portion control, food quality, and service timing.

- Monitor daily sales, labor, food cost and other operational metrics; implement corrective actions when variances occur.

- Manage on-site inventory: receiving deliveries, perform stock counts, control shrinkage and ensure FIFO.

- Enforce health, safety and sanitation standards (local regulations and company policies).

- Handle guest complaints and incidents; perform root-cause follow up to prevent recurrence.

- Prepare and submit daily/weekly operational reports (sales, cash, incidents, staffing) to the GM.

- Support local marketing and promotional activities; execute in-store events and up-selling initiatives.

- Maintain cost control through portioning, waste reduction and labor optimization.

- Implement company SOPs and contribute practical feedback for SOP provident.

Key performance indicators (KPIs)

- Guest satisfaction scores / Net Promoter Score (NPS)

- Average check / covers per shift / table turnover

- Food cost % and labor cost % vs. budget

- Sales growth and target attainment (daily/weekly/monthly)

- Employee turnover and staff engagement metrics

- Hygiene and safety audit scores

- Shrinkage and stock variance

Qualifications:

- Minimum 2–3 years of experience as a Restaurant Manager, Supervisor or Assistant Manager in a fast-paced restaurant environment.

- Proven track record of team leadership and delivering guest service excellence.

- Basic financial literacy: ability to read P&L line items affecting the outlet.

- Knowledge of food safety and local health regulations.

- Strong communication skills in Thai and functional English (adjust based on location).

- Flexibility to work evenings, weekends and public holidays.

Core competencies

- Guest-centric mindset and problem solving under pressure.

- People management: coaching, scheduling, conflict resolution.

- Operational discipline and attention to detail.

- Basic numerical skills and data-driven decision making.

- Initiative, resilience and a positive, service-oriented attitude.