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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Private Advertiser

Job Description

About the role

We're looking for a responsible, hands-on and service-minded Front Office Manager to lead our front office team and help maintain the overall standards of our hotel. As a small boutique hotel, we are looking for someone who is flexible and willing to be involved in different areas of the operation. This role goes beyond managing the reception desk. You should be observant, proactive and able to recognise what needs to be done to improve the guest experience, service standards, cleanliness and overall appearance of the hotel.

Key responsibilities

• Manage and oversee the daily operations of the front office

• Lead, support and develop the front office team

• Set clear expectations and ensure the team follows hotel procedures and service standards

• Train, coach and provide constructive feedback to team members

• Prepare staff schedules and organise shifts to ensure smooth daily operations

• Handle front office paperwork, reports, guest records and other administrative duties accurately

• Monitor daily check-ins, check-outs, reservations, payments and guest requests

• Ensure proper communication and clear handovers between shifts

• Respond to guest enquiries, feedback and complaints professionally

• Step in to resolve problems and make practical decisions when needed

About you

• At least 3–5 years of experience in hospitality, preferably in front office operations

• Previous supervisory or team management experience is an advantage

• Able to communicate comfortably and professionally in both Thai and English

• Strong communication and coordination skills across departments

• Service-minded, friendly, polite and approachable

• Responsible, reliable and able to take ownership of assigned work

• Proactive, observant and willing to take initiative

• Well-organised and able to prioritise multiple responsibilities

• Calm, patient and able to work well under pressure

• Able to solve problems and make sensible decisions

Benefits

• Social Security

• 6 days off per month

• 14 public holidays per year

• 6 days of annual leave after completing one year of employment

• One complimentary staff drink per week

• Staff meals

• Staff uniform

AAPC (Thailand) Limited

Job Description

NALINTHORN COMPANY LIMITED

Job Description

Guest Service Manager– Retreat & Wellness Hospitality

iRETREAT Chiang Mai, Pa Pae
Location: Pa Pae, Mae Taeng, Chiang Mai
Employment Type: Full-time
Working Days: 6 days per week
Benefits: Accommodation and meals provided

About the Role

iRETREAT Chiang Mai, Pa Pae is looking for an experienced and service-minded Guest Service Manager to lead our Guest Service team and oversee the overall guest experience at our peaceful nature retreat in Chiang Mai.

This position plays a key role in ensuring that our guests receive a warm, seamless, and professional experience throughout their entire journey — from pre-arrival and check-in to their retreat stay and departure.

The Guest Service Manager will supervise the Guest Service team, coordinate closely with all operational departments, handle important guest matters, and ensure that iRETREAT’s service standards and Mindful Hospitality approach are consistently delivered.

We are looking for a hands-on manager who is comfortable leading a team while also being present and available to assist guests when needed.

Key Responsibilities

• Lead, supervise, and support the Guest Service team in daily operations.

• Oversee the complete guest journey from pre-arrival, check-in, stay experience, and check-out.

• Ensure all guests receive warm, attentive, and professional service in accordance with iRETREAT standards.

• Monitor daily arrivals, departures, room status, guest requests, transportation, and retreat schedules.

• Handle guest concerns, complaints, special requests, and service recovery professionally and effectively.

• Coordinate closely with Reservations regarding bookings, confirmations, special requirements, and guest information.

• Coordinate guest airport transfers and other transportation arrangements.

• Work closely with Housekeeping, Kitchen, Activities, Maintenance, Meditation Programme, and Management teams to ensure smooth operations.

• Conduct daily briefings and communicate important guest information and operational priorities to the team.

• Assign duties and monitor the performance of Guest Service team members.

• Train, coach, and develop Guest Service staff to improve service quality and operational performance.

• Ensure Guest Service SOPs, checklists, records, and reports are completed accurately.

• Monitor guest feedback and identify opportunities to continuously improve the guest experience.

• Manage and oversee retreat program, wellness activities, and special guest arrangements when required.

• Assist Management with operational reports, guest-related issues, and service improvement initiatives.

• Ensure company policies, safety procedures, and service standards are followed at all times.

• Maintain the peaceful, respectful, welcoming, and professional atmosphere of the retreat.

Qualifications

• Previous experience in Guest Service, Front Office, Guest Relations, Hotel Operations, Resort Operations, or Retreat Operations.

• Supervisory or management experience in a hotel, resort, retreat, wellness property, or hospitality business is strongly preferred.

• Good command of English, with confidence communicating with international guests.

• Strong leadership and team management skills.

• Excellent communication and interpersonal skills.

• Strong service mindset with a genuine interest in taking care of guests.

• Able to handle guest complaints and challenging situations calmly and professionally.

• Good problem-solving and decision-making skills.

• Highly organised, responsible, and detail-oriented.

• Comfortable working hands-on alongside the operational team when required.

• Able to use computers and standard hotel/office systems.

• Experience with reservation systems or Property Management Systems (PMS) is an advantage.

• Able to work shifts, weekends, and public holidays.

• Able to work 6 days per week.

• Able to stay on-site at iRETREAT Chiang Mai, Pa Pae.

• Comfortable living and working in a peaceful natural environment.

What We Offer

• Accommodation provided

• Meals provided

• Weekly day off

• Peaceful working environment surrounded by nature

• Hands-on management experience in retreat and wellness hospitality

• Opportunity to develop and lead a Guest Service team

• Training and professional development

• Career development opportunities within Guest Experience, Retreat Operations, and Hospitality Management

Who We Are Looking For

We are looking for a hands-on hospitality leader who genuinely enjoys taking care of people and understands that excellent guest service requires more than simply following procedures.

The right candidate should be able to lead by example, communicate clearly, pay close attention to details, solve problems calmly, and bring different operational teams together to create a seamless guest experience.

You should also appreciate the unique environment of a retreat, where professionalism, warmth, discretion, mindfulness, and respect for a peaceful atmosphere are essential parts of the guest experience.

If you are ready to lead a team, work closely with international guests, and help us create meaningful retreat experiences in the peaceful natural surroundings of Chiang Mai, we invite you to join iRETREAT Chiang Mai, Pa Pae as our Guest Service Manager.

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Lead daily front office operations:  Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service:  Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives:  Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests:  Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience:  Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team:  Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Angsana Laguna Phuket Hotels

Job Description

KPMC COMPANY LIMITED

Job Description

Guest Experience Coordinator – Pre-Opening Team
Soi Sukhumvit 31, Bangkok

We are looking for a Guest Experience Coordinator for a new lifestyle venue opening in November on Soi Sukhumvit 31 in Bangkok. The venue has a restaurant, a coworking area, an activity area, and a wellness area.

You're here to make sure every guest has the best time possible, from the moment they book online until they leave, always ready to help, always looking for ways to make the experience better

What You Will Do

• Manage bookings on the online system

• Answer and respond to messages from social media and online channels

• Welcome guests when they arrive on-site

• Coordinate with the wellness area and activity area for guest bookings, schedule, availability, and arrival flow

• Make sure guests have a great experience in every area, restaurant, coworking, fitness, and wellness

• Help solve any guest problems quickly and nicely

A Day in the Life

Morning: check bookings, confirm today's reservations across restaurant, spa and activity, reply to online messages

Guests arrive: welcome them, guide them to the right area, make sure they feel looked after from the first minute

Throughout the day: stay close to all areas, step in personally the moment a guest has a question, a request, or a problem

Evening: welcome evening guests, coordinate the outdoor area, make sure the day ends smoothly

You're the person guests remember, and the person the team calls when a guest needs something extra

About You

• Exceptionally good people skills

• Strong customer mindset, always thinking about the guest first

• Continuous improvement mindset, always looking for ways to make things better

• Fluent in Thai, good English is a plus

• Comfortable with online tools and social media

• Ready to help build a new venue from the start, some things may change fast in the beginning

• Candidates have full working rights for Thailand

6d / week
25,000 THB / month + Service Charge

Accor Asia Corporate Offices

Job Description

Company Description

Novotel Bangkok Platinum Pratunam is located in the Pratunam area, the heart of Bangkok's fashion and shopping district. This hotel caters to a modern lifestyle, offering relaxation and family time with 288 perfectly designed rooms and suites. Furthermore, Novotel Bangkok Platinum Pratunam provides high-level comfort and relaxation for all guests, whether for leisure, wellness or business.

Job Description

• Oversee daily room assignments and blocking for arriving guests, VIPs, and loyalty members.
• Monitor room availability and work with the revenue and front office teams to optimize occupancy and handle upgrades.
• Collaborate with housekeeping to track room status and prioritize cleaning schedules for timely check-ins.
• Fulfill special requests regarding bed types, connecting rooms, and amenities while resolving any room-related issues.
• Assist with check-ins, check-outs, and guest communication during peak operational hours.

Qualifications

• Typically requires 1 to 3+ years of experience in front office operations or rooms management within a hotel environment.
• Strong familiarity with hotel Property Management Systems (PMS) especially Opera.
• Excellent verbal and written English communication skills.
• High attention to detail with strong multitasking and problem-solving abilities under pressure. 

Additional Information

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!

Yummi Umami Co., Ltd.

Job Description

JOB SUMMARY
FOH Staff are the frontline ambassadors of Yummi Umami. Whether welcoming guests at our onsen, serving in the dining room, or running food, this role delivers the seamless wellness-and-dining experience that drives our 4.5+ star guest satisfaction KPI.

RESPONSIBILITIES

• Guest Service Excellence: Greet guests warmly, execute Yummi Umami’s steps of service, and anticipate guest needs across the venue floor.

• Punctuality Compliance: Arrive fully prepared and clock in exactly on time for every scheduled shift using the company app.

• Operational Discipline: Maintain venue cleanliness, bus tables swiftly, run food and beverages accurately, and complete assigned side-duties without delay.

• Menu & Concept Knowledge: Maintain an accurate understanding of both the onsen facilities and the food/beverage menus to guide guests confidently.

• Reasonable Collaboration: Provide hands-on support during operational surges, contributing actively where skills, safety, and capabilities align with immediate business needs.

• Operational Flexibility: Perform other duties as assigned by management to support the overall success and daily function of the business.

JOB REQUIREMENTS

• Prior experience in food service, guest relations, or hospitality is preferred but not required if the candidate shows a strong drive to learn.

• Warm, professional demeanor with excellent interpersonal skills.

• Punctual, reliable, and a highly cooperative team player.

• Must be legally authorized to work in Thailand without visa sponsorship.

• Ability to work in a shift-based environment (including weekends and public holidays).

Aura Bangkok Clinic (Retail)

Aura Bangkok Clinic Co., Ltd is Bangkok’s fastest growing Aesthetic Clinic. Founded in 2016 and began its expansion from the heart of Bangkok’s very own metropolitan

Job Description

Overall values:

• Strong passion in bringing a high-quality medical service to everyone at a reasonable price.

• Lead, inspire and motivate team member to always stay in a fast-paced, revenue-driven work environment.

• Always analyze and optimize on-the-go. We are bringing the aesthetic industry towards a new break through, there will be many obstacles. Persevere through all of them.

• Advice and coach team member. We value high-growth employees and reward them handsomely. Evaluate and give constructive feedback your team member to support her high-growth career path.

• Excellent presentation skill with strong logical thinking. 

• Excellent management skill. Always plan ahead. Always have backup plan. Strong can-do attitude.

• Always strive only for the best. Always go beyond expectation. Always set an almost impossible goal. Never settle for an easy one.

Job descriptions:

• Preparing guest schedules and ensuring treatments are booked accurately and timely. 

• Schedule appointments for customers and therapists. 

• Assign therapists and explain their responsibilities. 

• Preparing daily sales reports and accompanying work sheets. 

• Ensure timely and accurate billing for treatments. 

• Capable of handling early-stage client concerns and unique requirements. 

• Effectively promote and sell spa programs to groups and walk-in clients. 

• Handle client complaints and feedback, directing them to the proper offices for resolution. 

• Process payments for spa services. 

• Manage spa inventory and restock products as needed.

• Taking on additional responsibilities as needed.

Requirement:

• Graduated in any bachelor’s degree.

• Excellence communication skills in English

• Proven minimum one year experience in a receptionist function inside the spa would be advantage.

• Good interpersonal skills and a team player.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Quick problem-solving skill.

• Good analytical, logical and mathematical skill.

• 6 days off per month (excluding weekends and public holidays)

• Available for shift work.

BHIRAJ BURI GROUP

BHIRAJ BURI GROUP (BBG) is one of Thailand’s leading integrated urban ecosystem developers and curators, creating sustainable places where people can work, live, play and eat. With over 40 years of experience and more than 800,000 sq.m. of assets across Bangkok, BBG operates businesses in workplace, MICE, lifestyle and F&B solutions. Through quality infrastructure, curated experiences, strategic partnerships and responsible asset management, BBG creates long-term value for businesses, communities and the city. Guided by its Built for Good philosophy, BBG is committed to shaping a better future for generations to come.

Job Description

Job Purpose

Lead and oversee daily Front Office operations to ensure smooth guest services, efficient team performance, and a high level of guest satisfaction throughout the guest journey.

Key Responsibilities

• Plan and oversee daily Front Office operations, including Check-in, Check-out, Guest Services, and Front Desk activities.

• Manage manpower planning, work schedules, shifts, and workload allocation according to occupancy and operational requirements.

• Supervise and support Front Office team members to ensure service quality and operational standards.

• Monitor room status, arrivals, departures, VIP guests, special requests, and occupancy to ensure smooth daily operations.

• Handle and resolve guest requests, complaints, and service recovery professionally and promptly.

• Coordinate with Housekeeping, Reservation, Engineering, Security, and other departments to ensure seamless guest experiences.

• Ensure accurate handling of guest accounts, payments, deposits, and Front Office documentation according to hotel procedures.

• Monitor team performance, provide coaching, and develop team members to improve productivity and service standards.

• Ensure compliance with hotel SOPs, safety, security, and service standards.

• Support Front Office Manager / Hotel Operations Manager in operational improvement and other assigned responsibilities.

Qualifications

• Diploma or Bachelor's degree in Hospitality, Hotel Management, or related field.

• Minimum 3–5 years of Front Office experience, with supervisory experience preferred.

• Strong skills in Front Office Operations, Team Leadership, Guest Relations, Problem Solving, and Service Excellence.

• Good communication skills in Thai and English.

• Able to work shifts, weekends, and public holidays.

STOLEN STUDIOS CO., LTD.

Job Description

Front of House Service Lead

Stolen Sala Rooftop Café and Restaurant Is Hiring: Front of House Service Lead

📍 Stolen Stores Canvas, Ploenchit, Bangkok
(Rooftop Café, a hidden haven above the city)
Google Maps

⸻

Who is Stolen Stores?

Progressive, collaborative, and always brewing the unexpected. Stolen Stores is where fashion, art, and craftsmanship meet innovation with a knowing smile. Home to Stolen Studios and ONARIN, we curate collectives that help people connect with their undiscovered originality.

Our latest creation is a green rooftop café where light, space, and soulful plates come together, quietly stealing your morning. Community Crafted.

⸻

Why Here, Not There?

You could run a floor anywhere. Here, you set the tone.

This is a place where guests feel at home, brunch feels unhurried, and service feels personal. It is also a place still being shaped, which means the person who takes this role will leave a mark on how it is done.

No scripts. No fake smiles. Just real connection, done beautifully.

⸻

The Next Chapter Is the Evening

Today we are a rooftop café with a serious kitchen. Next, we open into the night, and the room becomes a restaurant in the fuller sense: later light, longer tables, a different kind of attention across the room.

That is the part we want to build with you. This role starts on the floor we have and grows into the one we are creating. If you have ever wanted to help open a restaurant without starting from an empty room, this is that chance.

⸻

Who You Will Build It With

You will work directly with our management team and alongside hospitality leadership with Michelin level experience, brought in to develop this place properly: the standards, the team, and the community around it.

It is a rare thing to build a room with people who have done it at that level, in a company that also makes clothes, art, and objects by hand. That combination is the point.

⸻

The Mission: The Stolen Sala Floor

As Front of House Service Lead, you shape the guest experience from the moment the elevator doors open, and you own the standard that holds it together.

This is a hands-on role. You lead from the floor, serving and guiding in the same shift, setting the example rather than describing it.

⸻

Your Role

• Lead daily front of house operations and set the tone for service each shift
• Define and hold our service standards, from opening to the last table
• Own the cleanliness and readiness of the space, always composed, always ready for the next guest
• Train, mentor, and inspire the service team to deliver genuine hospitality
• Balance the flow of the room, table turns, pacing, and guest comfort, without anyone feeling rushed
• Present menus and specials with warmth and confidence
• Work closely with the kitchen and barista team so timing and pairings land right
• Work directly with management to develop the restaurant and prepare the floor for evening service
• Handle issues with grace and discretion, so guests only ever see ease
• Build a team culture where service feels effortless, but never careless

⸻

What We Are Not Looking For

• "Yes, chef" without curiosity
• Rushed or mechanical service
• Overly formal fine dining stiffness
• Clock watchers
• Leadership that leads by fear
• Anyone who thinks cleaning is beneath a lead

Here, leadership is presence, not pressure.

⸻

Do You Need Experience?

Yes. Experience in a modern café, bistro, or casual fine dining environment is required, with at least one to two years in a supervisory or lead role. This is a strong next step if you are a senior waiter or host ready to lead a floor.

What matters most is your ability to train a team, hold a standard without hardness, and create a room where both staff and guests feel at ease.

Fluent English required. Thai a strong advantage. Emotional intelligence essential.

⸻

Is This a Real Job?

Yes, and a real room to grow into. The daytime is what you will hold from day one. The evening is what we will build together, and the person in this seat will help decide how it feels.

⸻

How to Apply

📩 DM us @stolen.stores
📧 Email your CV to ••••@stolenstores.com with the subject FOH Lead Application

⸻

P.S. It is just before service. The room is set. What final touch do you add to make the first guest feel seen? 🌿🥂

KHAO LAK BEACH FRONT RESORT CO.,LTD.

Job Description

About the role

As a Guest Relations Manager, you will be responsible for delivering exceptional customer service, with a primary focus on supporting German-speaking guests. Your daily responsibilities will include welcoming guests, handling inquiries and complaints, organizing guest activities, and ensuring a high level of guest satisfaction throughout their stay.

Key responsibilities

• Welcoming guests
• Handling inquiries and complaints
• Organizing guest activities
• Ensuring a high level of guest satisfaction throughout guest stays

About you

• Fluency in German and English
• Exceptional customer service and communication skills
• Previous experience in a similar role within the hospitality industry
• Strong ability to manage guest inquiries and resolve issues effectively
• Excellent organizational and problem-solving skills
• Computer literacy is required

About us

Sentido Khao Lak Resort is seeking a Guest Relations Manager.

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Night Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Accor Asia Corporate Offices

Job Description

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Night Manager, you’re not just overseeing daily front office operations at night time – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Lead daily front office operations:  Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service:  Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives:  Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests:  Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience:  Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team:  Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

The Standard, Pattaya Na Jomtien

Job Description

Summary

, GOCO Hospitality

Job Description

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office / Guest Service - Manager / Assistant Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a front office or guest service management role within the hospitality industry.
• Strong leadership and team management skills, with the ability to inspire and motivate staff.
• Excellent communication and interpersonal skills, with a guest-centric approach.
• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Lead daily front office operations:  Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards
• Monitor and elevate service:  Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience
• Support revenue initiatives:  Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Delight our guests:  Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards
• Oversee VIP guest experience:  Review VIP reservations and ensure an elevated and seamless check-in and check-out experience
• Inspire and develop the team:  Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

L & H Hotel Management Co., Ltd.

Job Description

Mad Wheelies Thaianld

Job Description

Ready to turn your passion for motorcycles into a career?

Mad Wheelies is bringing a one-of-a-kind motorcycle experience to Phuket, and we’re looking for someone who lives and breathes bikes, loves working with people, and thrives in a fast-paced environment.

You’ll be the face of Mad Wheelies—welcoming guests, delivering an unforgettable experience, coaching riders on our purpose-built wheelie machine, processing bookings and payments, maintaining a spotless venue, and helping build one of Phuket’s most exciting motorsports attractions.

What You’ll Do

•⁠ ⁠Create an incredible guest experience from check-in to finish.

•⁠ ⁠Coach customers safely through their wheelie experience.

•⁠ ⁠Process bookings and payments.

•⁠ ⁠Keep the venue clean, organised and ready for action.

•⁠ ⁠Sell merchandise and promote additional experiences.

•⁠ ⁠Complete daily safety and equipment checks.

•⁠ ⁠Open and close the venue.

What We’re Looking For

•⁠ ⁠Passion for motorcycles and motorsports.

•⁠ ⁠Outgoing personality with great people skills.

•⁠ ⁠Positive attitude and plenty of energy.

•⁠ ⁠Reliable, professional and safety-focused.

•⁠ ⁠Retail, hospitality or tourism experience is a bonus.

•⁠ ⁠Motorcycle licence preferred.

Why Join Mad Wheelies?

•⁠ ⁠Work around motorcycles every day.

•⁠ ⁠Full training provided.

•⁠ ⁠Performance bonuses.

•⁠ ⁠Career growth in an exciting new business.

•⁠ ⁠No two days are ever the same.

•⁠ ⁠Help build Phuket’s newest adrenaline experience.

www.madwheeliesthailnd.com

Royal Cliff Beach Hotel Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

About the role

We are seeking an experienced and dynamic Night Manager to join the Royal Cliff Beach Hotel Co., Ltd. team. This is a full-time position based in Bangsaen, Chonburi, where you will be responsible for overseeing all hotel operations during night shifts. As Night Manager, you will play a crucial role in ensuring exceptional guest experiences, maintaining hotel standards, and managing staff during overnight hours. This position is integral to our commitment to delivering world-class hospitality and service excellence to our guests.

Key responsibilities

1. Oversee and manage all hotel operations during night shifts, ensuring smooth and efficient service delivery

2. Supervise and coordinate night shift staff, including front desk, housekeeping, and maintenance teams

3. Respond promptly to guest requests, concerns, and complaints, ensuring resolution and guest satisfaction

4. Monitor and maintain hotel security, safety standards, and emergency procedures throughout the night

5. Conduct regular inspections of guest rooms, public areas, and facilities to ensure cleanliness and functionality

6. Manage night audit functions, including billing, financial reconciliation, and daily reports

7. Coordinate with other departments to address maintenance issues and operational challenges

8. Welcome and check in late arrivals, ensuring a warm and professional greeting

9. Handle emergency situations with professionalism and follow established protocols

10. Maintain accurate records and documentation of incidents, guest interactions, and operational activities

11. Communicate effectively with day management regarding overnight activities and any outstanding matters

What we're looking for

1. Minimum 3-5 years of experience in hotel management or hospitality operations, with at least 2 years in a night shift management role

2. Strong leadership and supervisory skills with the ability to manage and motivate diverse teams

3. Excellent communication and interpersonal abilities in English and Thai

4. Exceptional customer service skills with a guest-focused mindset

5. Proficiency in hotel management systems and basic computer skills

6. Knowledge of hotel operations, front office procedures, and housekeeping standards

7. Outstanding problem-solving abilities and decision-making skills under pressure

8. Ability to work flexible hours, including night shifts, weekends, and public holidays

9. Attention to detail and strong organisational capabilities

10. Knowledge of safety, security, and emergency management procedures

11. Certification in Hotel Management or relevant hospitality qualifications is preferred

12. Experience in luxury or upscale hotel environments is advantageous

What we offer

1. Competitive salary and benefits package commensurate with experience and qualifications

2. Opportunities for career development and advancement within the hotel industry

3. Professional training and development programmes to enhance your skills and knowledge

4. Staff discounts on accommodation, dining, and hotel facilities

5. A supportive and collaborative work environment with a diverse team

6. Flexible work arrangements where possible to support work-life balance

7. Health and wellness benefits including medical coverage and employee assistance programmes

8. Recognition and rewards for outstanding performance and dedication

About us

Royal Cliff Beach Hotel Co., Ltd. is a premier hospitality establishment located in the beautiful coastal destination of Bangsaen, Chonburi. We are committed to providing world-class accommodation, dining, and leisure facilities to guests from around the globe. Our mission is to deliver exceptional service and unforgettable experiences that exceed guest expectations. We pride ourselves on our dedicated team, innovative services, and commitment to hospitality excellence. Our values centre on guest satisfaction, employee welfare, and maintaining the highest standards of quality and professionalism in everything we do.

Apply now

If you are a motivated and experienced hospitality professional ready to make a significant impact as our Night Manager, we would like to hear from you. Please submit your curriculum vitae, cover letter, and relevant certifications to join our team at Royal Cliff Beach Hotel Co., Ltd. in Bangsaen, Chonburi. We look forward to welcoming you to our dynamic hospitality family.

BHIRAJ BURI GROUP

BHIRAJ BURI GROUP (BBG) is a leading Thai asset development and management company with over 40 years of experience in the commercial real estate sector. With more than 790,000 sqm. of gross floor area across Bangkok’s strategic locations, BBG is dedicated to transforming spaces into places through its Work–Live–Play–EAT business.

Job Description

Job Responsibility :

• Strategic planning  and compliance programs

• Providing service for internal and external customers

• Telephone service

• Welcome and assist to VIP/VVIP Guest

• Business Center Service

• Handling guests complaint

• Case management found the cases of missing and disappeared (Lost & Found)

• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.

• Bachelor Degree or higher in any field.

• At least 3 years’ experience in service.

• Good analytical, problem solving.

• Ability to work well under pressure with service minded and strong interpersonal skills

• Good computer skills especially in MS Office.

• Good command in English Language.

Yummi Umami Co., Ltd.

Job Description

JOB SUMMARY
FOH Staff are the frontline ambassadors of Yummi Umami. Whether welcoming guests at our onsen, serving in the dining room, or running food, this role delivers the seamless wellness-and-dining experience that drives our 4.5+ star guest satisfaction KPI.

RESPONSIBILITIES

• Guest Service Excellence: Greet guests warmly, execute Yummi Umami’s steps of service, and anticipate guest needs across the venue floor.

• Punctuality Compliance: Arrive fully prepared and clock in exactly on time for every scheduled shift using the company app.

• Operational Discipline: Maintain venue cleanliness, bus tables swiftly, run food and beverages accurately, and complete assigned side-duties without delay.

• Menu & Concept Knowledge: Maintain an accurate understanding of both the onsen facilities and the food/beverage menus to guide guests confidently.

• Reasonable Collaboration: Provide hands-on support during operational surges, contributing actively where skills, safety, and capabilities align with immediate business needs.

• Operational Flexibility: Perform other duties as assigned by management to support the overall success and daily function of the business.

JOB REQUIREMENTS

• Prior experience in food service, guest relations, or hospitality is preferred but not required if the candidate shows a strong drive to learn.

• Warm, professional demeanor with excellent interpersonal skills.

• Punctual, reliable, and a highly cooperative team player.

• Must be legally authorized to work in Thailand without visa sponsorship.

• Ability to work in a shift-based environment (including weekends and public holidays).

HOW TO APPLY

Please email your application to hr•@yummiumami.com. All other applications will not be considered.

Central Group (Central Pattana Public Company Limited)

Almost 45 successful years, CENTRALPATTANA has evolved into Thailand's largest and most sophisticated developer of retail property. Currently the Company owns and manages 42 premium shopping centers, 10 office buildings, 10 Hotels and 43 residential buildings.

Job Description

Saha Pathana Inter-Holding Public Company Limited

Job Description

Job Summary

Guest Experience Executive is responsible for delivering professional front-of-house services, supporting tenant relations, and ensuring smooth daily operations within the property. The role focuses on providing high-quality customer service, assisting tenants and visitors, coordinating meeting room services, supporting event arrangements, and maintaining a welcoming environment at the lobby reception.

Key Responsibilities

Guest Reception and VIP Services

• Provide professional reception services to visitors, tenants, and VIP guests.

• Welcome and assist guests upon arrival and provide necessary information regarding the building and facilities.

• Coordinate VIP guest arrangements when required.

Meeting Room Services

• Support the operation and service of meeting rooms located on Floors 23, 24, 39, 41, 47.

• Coordinate meeting room bookings, set up arrangements, and ensure rooms are prepared prior to scheduled use.

• Assist tenants and guests with meeting room requirements and facility usage.

Executive Floor Services

• Provide operational support and service for executive office areas

• Assist tenants and visitors with inquiries and service requests within these designated areas.

Lobby Reception Operations

• Manage the Lobby Reception area, ensuring professional guest service at all times.

• Provide information, assistance, and guidance to tenants, visitors, and contractors.

• Coordinate visitor registration and building access when required.

Tenant Relationship and Customer Service

• Act as the primary point of contact for tenants regarding service inquiries.

• Provide prompt and courteous assistance to tenants and visitors.

• Maintain strong tenant relationships through proactive service and communication.

Coordination with External Parties

• Coordinate with external vendors, contractors, and service providers when necessary.

• Ensure that external services comply with building policies and operational procedures.

Event Support and Planning

• Assist with routine event planning and building activities, including festive decorations and space arrangements.

• Support event setup and coordination within common areas of the building.

• Ensure event spaces are properly organized and presentable.

Qualifications

• Thai nationality

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred

• Experience in customer service, hospitality, front office, or property management is an advantage

• Good communication skills in Thai and basic English

• Professional appearance and service-minded personality

• Strong interpersonal and coordination skills

• Ability to work in shifts and manage multiple tasks

Vayudoot Holidays Thailand Co., Ltd.

Job Description

The role

Vayudoot Holidays Thailand Co., Ltd. is seeking a highly skilled and experienced Front Office Manager to join our dynamic team. As the Front Office Manager, you will be responsible for overseeing the smooth and efficient operation of our guest services, ensuring exceptional customer experiences.

Key responsibilities

1. Manage and coordinate the daily activities of the front office team, including reception, concierge, and guest services

2. Ensure high levels of customer satisfaction by addressing guest inquiries, complaints, and concerns in a timely and professional manner

3. Develop and implement effective front office policies, procedures, and training programs to optimise team performance

4. Oversee the front office budget and monitor expenses to maintain financial efficiency

5. Collaborate with other departments to ensure seamless coordination and integration of guest services

6. Analyse occupancy data and guest feedback to identify areas for improvement and implement strategies to enhance the overall guest experience

7. Maintain a strong understanding of the local tourism industry and market trends to anticipate and meet the evolving needs of our guests

What we're looking for

1. Minimum 5 years of experience in a Front Office Manager or similar leadership role within the hospitality industry

2. Strong interpersonal and communication skills, with the ability to effectively manage and motivate a team

3. Proven track record in providing exceptional customer service and resolving complex guest issues

4. Excellent problem-solving and decision-making abilities, with a keen eye for detail

5. Proficient in using hotel management software and technology to optimise front office operations

6. Thorough knowledge of hotel operations, guest services, and front office procedures

7. Adaptable and able to work in a fast-paced, dynamic environment

What we offer

At Vayudoot Holidays Thailand Co., Ltd., we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and advancement. Our company culture is built on teamwork, innovation, and a passion for delivering exceptional customer service.

If you are an experienced Front Office Manager looking to join a dynamic and forward-thinking hospitality company, we encourage you to apply now. Please submit your CV and cover letter to showcase your relevant skills and experience.

Minor Hotel Group Limited (AVC)

Job Description

Job Description

The Guest Experience Executive is responsible for managing guest communications, including sending confirmation emails, collecting flight details, and ensuring smooth coordination between guests and internal departments. The role is also responsible for reviewing all bookings submitted by agents to ensure they are accurate, compliant with company policies, and properly prepared prior to guest arrival.

This position plays an important role in supporting a seamless pre-arrival experience by verifying booking details, coordinating necessary arrangements such as airport transfers, and ensuring guests receive timely reminders and information before their stay. The role requires strong attention to detail, excellent organizational skills, and the ability to handle guest inquiries related to bookings, amendments, or cancellations while escalating issues when necessary.

Key Responsibilities:

· Review all submitted bookings from agents to ensure compliance with company policies and pricing guidelines and incentive structures.

· Verify that the correct room type, package details, and pricing are applied.

· Identify and flag any suspicious, incomplete, or potentially fake bookings.

· Ensure all booking information is complete and accurately recorded in the system.

· Coordinate with relevant teams to correct any booking discrepancies when necessary.

· Send confirmation emails to guests within 48 hours after their booking has been completed.

· Ensure that all details in the confirmation email are accurate and provide any necessary information about the guest’s upcoming stay or service.

· Maintain professional and timely communication with guests throughout the pre-arrival process.

· Contact guests to collect their flight details in a timely manner prior to their arrival.

· Confirm flight information and accurately communicate these details to the relevant department to arrange transfers or other services.

· Provide guests with clear instructions regarding airport meeting points and transfer arrangements.

· Call & Send reminders to guests:

· Ensure all bookings meets internal quality and compliance standards.

· Monitor and report any irregular booking patterns or potential misuse of promotions or terms & conditions

· Maintain clear, timely, and professional communication with guests regarding booking updates or changes.

· Provide proactive updates to ensure guests feel informed and reassured before arrival.

· Support management with booking audits, reporting, and booking verification when required.

Qualifications

· Strong organizational and multitasking skills with excellent attention to detail.

· Excellent written and verbal communication skills in English (additional languages are an advantage).

· Proficiency in using email systems and Salesforce or similar CRM platforms.

· Previous experience in customer service, travel, hospitality, or reservation coordination is preferred.

· Strong problem-solving skills with the ability to handle guest concerns and escalate issues when necessary.

· Ability to work independently while maintaining effective coordination with internal teams.

SILQ Hotel & Residence

Job Description

Private Advertiser

Job Description

Company Overview

We are a growing property management company based in Phuket, managing a portfolio of luxury villas and condominiums. Our team delivers high-quality guest services for both international and Thai property owners.

With increasing booking demand, we are expanding our guest operations team to support guest arrivals, departures, property inspections, and day-to-day guest services across our managed properties.

⸻

Job Description

We are looking for Guest Check-In / Check-Out Staff to support guest arrivals and departures across our portfolio of villas and condominiums in Phuket.

This is a hands-on hospitality role involving guest check-ins and check-outs, property readiness checks, guest assistance, inventory and deposit handling, and coordinating with internal operations and reservations teams to ensure a smooth guest experience.

We are looking for reliable, service-minded individuals who are professional, organised, and comfortable working in a fast-paced hospitality environment. Multiple positions may be available as the company continues to expand.

Roles are based across Bang Tao, Cherngtalay, Kamala, and Patong, Phuket.

⸻

Key Responsibilities

Meet and assist guests during check-in and check-out

Provide arrival information, property orientation, and guest support

Conduct property readiness inspections before guest arrivals

Carry out check-out inspections, including inventory and damage checks

Assist with security deposit handling and reporting

Coordinate with housekeeping and maintenance teams to ensure properties are prepared to company standards

Respond to guest questions and assist with basic guest requests during their stay

Assist guests with arranging additional services such as airport transfers, housekeeping, tours, scooter rental, or other guest services

Report maintenance issues, damages, or operational concerns to the relevant teams

Support smooth communication between guests and internal departments

⸻

Requirements

Experience in hospitality, guest services, property management, or customer service preferred

Friendly, professional, and service-oriented attitude

Good communication skills in English (Thai/other languages an advantage)

Organised and able to manage multiple tasks and schedules

Comfortable using WhatsApp, email, Line, and mobile applications

Reliable, punctual, and able to work independently

Valid driving licence and own transport preferred

Flexible working hours, including weekends and public holidays where required

Currently based in Phuket, ideally near Kamala, Bang Tao, Cherngtalay, or Patong

⸻

What We Offer

Competitive salary depending on experience

Thai Social Security (SSO) and commission / performance bonus scheme

Stable, year-round employment

Opportunity to grow within an expanding property management company

Support from an experienced international management team

Friendly and professional working environment

⸻

Work Location

Phuket

Poonphol Co., Ltd.

Job Description

Navera Phuket – MGallery Collection is an exclusive, boutique 5-star sanctuary of 48 rooms located near the pristine shores of Surin Beach. Seamlessly weaving a narrative of maritime elegance and rich local heritage, our resort blends yacht-inspired design with classic Sino-Portuguese architecture. Featuring a dramatic tin-mine-inspired destination spa, Riviera House Mediterranean-International cuisine, and the intimate Junsai Sake & Yakitori Bar, Navera Phuket is a stage for pioneering heights in luxury hospitality.

Position Summary :

As the Head Butler, you are the driving force behind our bespoke guest experience and the ultimate ambassador of luxury and personalization at Navera Phuket.

You will lead, train, and inspire a high-performing Butler team to deliver flawless, intuitive, and deeply personalized service. From ensuring arrival suites are impeccably prepared to orchestrating tailored moments, you will anticipate guest preferences with creativity and discretion. This is a hands-on leadership role for a sophisticated professional who commands exceptional operational standards, resolves challenges with absolute composure, and fosters a culture where team members surpass their own expectations.

Key Responsibilities :

• Direct, mentor, and elevate the Butler team, fostering a culture of continuous learning and alignment with luxury brand standards.

• Maintain an uncompromising eye for detail, manage daily operations with sophisticated grace, and establish robust standard operating procedures (SOPs) during this crucial pre-opening phase.

• Act as the face of luxury; warmly welcome guests, anticipate unexpressed needs, and proactively craft memorable, tailor-made moments throughout their stay.

• Partner seamlessly with key departments—from Front Office and Housekeeping to Food and Beverage, Spa and Engineering—to ensure arrival suites are flawless and the in-room experience represents a private, elegant, and perfectly comfortable retreat.

• Handle complex guest requests and resolve operational challenges with natural professionalism, discretion, and a calm demeanor.

What We Are Looking For :

• Proven track record in managing, training, and developing a high-performing butler or guest experience team within a luxury 5-star environment (boutique, villa, or resort experience is highly advantageous).

• An exceptional commitment to personalization, an intuitive sense of hospitality, and the ability to seamlessly handle the demands of affluent travelers.

• A strong orchestrator who can coordinate across multiple departments to ensure fluid, seamless operations.

• Adaptable, innovative, and driven by a desire to establish new benchmarks for service quality

• An excellent command of written and spoken English is essential. Proficiency in additional languages such as Russian, Arabic, or Chinese will be highly regarded.

Bound and Beyond Public Company Limited

Bound and Beyond Public Company Limited or BEYOND is hospitality investment company, focusing on the upscale to ultra-luxury hotel segment. It has been listed on the Stock Exchange

Job Description

About KAIA

KAIA is a portfolio of luxury outdoor resorts set in beautiful natural landscapes, built around connection to people, place, and a deeper sense of purpose.

Each KAIA destination feels alive, shaped by its surroundings, and defined by local stories and culture. Designed for the modern traveler seeking freedom, authenticity, and exploration, every resort brings together nature, wellness, and human connection in a way that feels both alive and grounding.

KAIA Koh Phangan

Set along the northeastern coastline of Koh Phangan, KAIA’s flagship is a beachfront luxury tented resort where nature, wellness, and shared connection come together through movement, ritual, and dining.

Recognized by Condé Nast Traveler as one of the Most Exciting Hotel Openings of 2026, KAIA Koh Phangan is owned and operated by Bound and Beyond, the team behind Four Seasons Hotel Bangkok at Chao Phraya River and Capella Bangkok, ranked #2 and #3 among the World’s 50 Best Hotels in 2025.

Our People

We are building a team of people who value presence, care, and genuine human connection. At KAIA, hospitality is shaped by how people make others feel through collaboration, intention, and shared experiences rooted in nature, wellness, and community.

Whether behind the scenes or guest facing, every role contributes to creating an environment that feels thoughtful, welcoming, and connected to its surroundings.

We’re looking for people who are excited to help build something intentional, contribute ideas, and grow with us from the ground up.

About the Role

We are looking for an experienced Night Manager to oversee resort operations during evening and overnight shifts. Acting as the Manager-on-Duty, this role ensures guest needs are handled with care and professionalism while maintaining operational flow, safety, security, and service standards across the resort.

Key Responsibilities

Pre-Opening

• Support the setup of night operations procedures, shift handovers, emergency protocols, and operational checklists.

• Participate in pre-opening training, service simulations, and operational readiness exercises.

• Support implementation and testing of operational systems, reporting tools, and night audit processes.

• Reinforce KAIA’s service culture, communication standards, and guest experience expectations across shift-based teams.

Resort Operations

• Act as Manager-on-Duty during assigned shifts, overseeing smooth evening and overnight operations.

• Handle guest requests, complaints, incidents, and service recovery with professionalism and care.

• Coordinate closely with Front Office, Housekeeping, Security, Engineering, and other departments to ensure operational continuity.

• Oversee night operations, safety procedures, patrol coordination, and emergency response processes.

• Support Front Office and Accounting with night audit, cashiering controls, guest billing, and shift balancing procedures.

• Conduct regular operational walk-throughs to maintain cleanliness, presentation, safety, and guest readiness standards.

• Prepare shift handover reports and communicate operational updates clearly across departments.

Qualifications & Experience

• Bachelor’s degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field is preferred.

• Minimum 3–5 years of experience in hotel or resort operations, ideally within Front Office, Rooms Division, or Duty Management.

• Previous experience as Night Manager, Duty Manager, Assistant Front Office Manager, or similar role is preferred.

• Pre-opening experience is an advantage.

• Fully fluent in Thai

M Social Hotel Phuket

Job Description

Phatara 8 Co., Ltd.

Job Description

What You’ll Do
• Oversee daily restaurant operations to ensure smooth and efficient service
• Lead and inspire the front-of-house team to deliver exceptional guest experiences
• Maintain high standards of service, atmosphere, and presentation
• Manage staff scheduling, inventory, and operational planning
• Work closely with the kitchen and tea team to create a seamless dining experience
• Handle guest feedback and ensure customer satisfaction

What We’re Looking For
• Experience as a Restaurant Manager / Assistant Manager / Supervisor in hospitality or premium dining
• Strong leadership and team management skills
• Excellent communication and a strong service mind
• Good command of English
• Professional appearance with attention to detail
• Passion for hospitality, tea culture, or premium dining is a plus

Working Schedule
6 days/week (Tuesday – Sunday)
Day off: Monday (restaurant closed)

Compensation & Benefits
• Salary based on experience
• Monthly service charge
• Staff meals
• Uniform provided
• Social Security
• Tea training and professional development

Apply Now
Send your Resume to: hrm••••••@phatara8.com

For more information:
02-•••-•••• ext. •012, 5026, 3002

Come join a team that values the art of tea and heartfelt hospitality.

Kasemkij Co., Ltd.

Job Description

Welcome To CAPE & KANTARY HOTELS with 23 Properties some of which have been awarded membership of the small luxury Hotels.

Job description
As a Guest Relations Officer, you will be responsible for providing exceptional customer service and support to French or German-speaking guests
Your day-to-day tasks may include greeting guest, handling inquiries and complaints, organizing activities and excursions, and ensuring guest satisfaction throughout their stay

Qualification
- We invite any Garman nationals willing to work in Thailand
- Experience in Front Office or Food & Beverage for minimum 2 years
- Excellent communication and interpersonal skills
- Fluent English and proficiency in German required
- Professional, friendly, and dedicated to delivering exceptional guest experiences

Grand Hyatt Erawan Bangkok

Job Description

Summary

Sport Complex Sukhumvit 24 Co., Ltd.

Job Description

Purpose of Role:

To supervise the front-of-house guest experience while driving community engagement, member relations, CRM usage, and social atmosphere.

Job Description:

• Prioritize engaging with guests and the community especially the frequent guests (and members)

• Assist in training of Guest Services Team in high-energy hospitality standards

• Assist in loyalty programs, CRM engagement, retention initiatives and community communication channels

• Assist on in providing top hospitality and engagement for tournaments, events and activations

• Assist in sales of membership and packages

• Monitor birthdays, milestones → push community gestures

• Assist in retail and merchandise sales and supervision

• Work closely with Operations & Hospitality Manager to manage customer facing teams to ensure the best guest experience possible and ultimately building a strong community

Qualifications

• Bachelor’s degree in related field

• 1–3 years experience in hospitality, guest relations, events, community or customer service

• Friendly, energetic, and service-minded personality

• Strong communication and interpersonal skills

• Passion for creating great guest experiences and community engagement

• Experience with CRM, loyalty programs, or membership sales is a plus

• Able to work in fast-paced environment and during events/weekends

• Good teamwork, problem-solving, and multitasking skills

• Good command of Thai and English

• Experience in lifestyle, sports, fitness, entertainment, or community-driven business is an advantage

Restaurant I-Sang

Job Description

Responsibilities:

• Ensure exceptional guest experiences and handle special requests professionally

• Supervise, train, and mentor front-of-house staff to maintain service standards

• Oversee daily operations, ensuring smooth and efficient service

• Collaborate with the kitchen team to coordinate food and beverage delivery

• Maintain cleanliness, hygiene, and compliance with safety regulations

• Assist with staff scheduling, inventory and cost control

• Support the planning and execution of special events or private dining

Qualifications:

• Full working rights for Thailand

• At least 3 years of experience in restaurants or hotels

• Good command of Thai (listening, speaking, reading, writing)

• Good command of English will be an advantage

• Able to work 6 days per week (weekday off)

Benefits:

• Guaranteed service charge of 5,000 THB/month

• Staff uniform and lunch provided

• Public holidays / annual leave: 6 days per year

• Social Security

• Group insurance

Send your resume

In-person: Restaurant I-Sang, 2F Vivre Langsuan, Lumphini, Pathumwan 10330

Online: inf•@isangbkk.com

SIAM MARTIAL ARTS TRAINING CENTER CO., LTD.

Job Description

Duty and responsibility:

·       Greet and welcome visitors, guests, and customers in a friendly and professional manner.

·       Handle communication via phone calls, emails, and messaging platforms (e.g., WhatsApp) to provide information or direct inquiries to appropriate individuals.

·       Assist with guest check-ins and check-outs, ensuring accurate reservation information.

·       Manage reservation requests, inquiries, and cancellations promptly and efficiently.

·       Upsell additional services, amenities, or upgrades to enhance the guest experience.

·       Coordinate and schedule private lessons or activities for guests as requested.

·       Provide world-class customer service by anticipating and exceeding guest needs.

·       Promote and sell merchandise in the gear shop, achieving sales targets.

·       Maintain knowledge of products and services to effectively assist guests with purchases.

·       Ensure the reception area and gear shop are clean, organized, and well-presented.

·       Address guest complaints or concerns and escalate as necessary.

·       Assist with administrative tasks such as filing, data entry, and maintaining records.

·       Coordinate with other departments to fulfill guest requests and ensure smooth operations.

·       Perform miscellaneous administrative tasks as assigned by the supervisor.

GO TO BED CO., LTD.

Job Description

Join the International Plus One Team at BED Hotels – Chiang Mai

BED Hotels, consistently ranked among the best hotels in Chiang Mai, is expanding our international Plus One team. This unique role is about creating real connections with our guests and helping us get even better every day.

What you will do?

The Plus One will spend mornings connecting with guests during breakfast listening, sharing, exchanging, and making them feel at home. Your curiosity helps us discover what we can do better, turning every conversation into an opportunity to create even more meaningful hospitality.

We are looking for

• A great personality with excellent English communication

• Passion for people, cultures, freedom, and hospitality

• Open-minded and respectful of diverse backgrounds

• Any nationality, any background – no hotel experience required

Why Join BED

• Be part of the best hotel teams in Chiangmai

• A supportive, inspiring work environment without supervision

• Opportunity to grow, learn, and shape your own purpose

• Connect with international travelers every day

To Apply

Send us a short introduction video in your own style. Tell us who you are and why you’d love to join BED. We’ll review your video and may invite you for a casual coffee time.

Apply now (send to): people@bed.co.th

Grand Hyatt Erawan Bangkok

Job Description

Summary

Hilton Hotel

Job Description

An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
• Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
• Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
• Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems

Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous supervisory experience in Front Office within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Ascott International Management (Thailand) Co., Ltd.

URGENTLY REQUIRED !!!

Job Description

Phatara 8 Co., Ltd.

Job Description

What You’ll Do
• Oversee daily restaurant operations to ensure smooth and efficient service
• Lead and inspire the front-of-house team to deliver exceptional guest experiences
• Maintain high standards of service, atmosphere, and presentation
• Manage staff scheduling, inventory, and operational planning
• Work closely with the kitchen and tea team to create a seamless dining experience
• Handle guest feedback and ensure customer satisfaction

What We’re Looking For
• Experience as a Restaurant Manager / Assistant Manager / Supervisor in hospitality or premium dining
• Strong leadership and team management skills
• Excellent communication and a strong service mind
• Good command of English
• Professional appearance with attention to detail
• Passion for hospitality, tea culture, or premium dining is a plus

Working Schedule
6 days/week (Tuesday – Sunday)
Day off: Monday (restaurant closed)

Compensation & Benefits
• Salary based on experience
• Monthly service charge
• Staff meals
• Uniform provided
• Social Security
• Tea training and professional development

Apply Now
Send your Resume to: hrmanager@phatara8.com

For more information:
02-252-1353 ext. 5012, 5026, 3002

Come join a team that values the art of tea and heartfelt hospitality.

ASIAN TECHNOLOGY SOLUTIONS COMPANY LIMITED

Job Description

Responsible for Three Buildings (Almost 1,000 Rooms)

Responsibilities:

• Maintain a high customer service focus by approaching your job with the customers always in mind.

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.

• Actively promote the services and facilities of hotels to guests and suppliers of the hotel.

• Actively seek verbal feedback from customers and team members at every opportunity.

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations.

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.

• Be available to assist on duty in the hotels during any busy days or special events.

• Maintain a presence in the lobby setting the example for team members for guest service.

• Have detailed knowledge of hotel departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities.

• Monitor standards through regular standards review checks.

• Implement and follow through with improvements identified.

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.).

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests.

Qualifications:

• Have direct experience working in 4 – 5 stars hotel

• Immediately onboard is preferred

• Able to work 6 days per week

• Proactive and mature

• Be able to manage team

Benefits:

• 15 traditional holidays or public holidays (the hotel takes other days to replace public holidays later)

• Social security

• Group insurance

• Vacation leaves 6 days a year

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Desk Supervisor provides leadership and guidance to Front Desk staff during the assigned shift to ensure that consistent quality service is provided. 

What will I be doing? 

As the Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards: 

• Supervise Front Desk staff to ensure smooth and efficient operation during the assigned shift. 

• Communicate effectively both verbally and in writing to provide clear directions to staff.  

• Assign and instruct Guest Service Agents in the details of work, observing their performance and encouraging improvements.  

• Use creative management skills to solve guest and team member problems, ensuring compliance with company standards to ensure consistent high-quality guest relations. 

• Manage desk, resolve guest concerns, handles emergencies and other challenges that may occur during the assigned shift, implementing resolutions by using discretion and judgment. 

• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. 

• Listen to and understand requests, issues and situations from both guests and team members.  

• Regular attendance in conformance with the standards established by Hilton from time to time. 

• Work varying schedules to reflect the business needs of the hotel due to the cyclical nature of the hospitality industry. 

• Support and motivate front desk team members by leading by example and employing competent and consistent management practices. 

• Actively take part in training the team, supporting and leading formal training sessions and focusing on on-the-job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines.  

• Be involved with the development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired, and method of payment is secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager or Guest Service Manager to follow-up where appropriate.  

• Follows-up with all guests to ensure satisfaction with problem resolutions. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Allocate room in accordance to the guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Ensure that guests’ profiles and information is input into the Police Report system in a timely and accurate way. 

• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China. 

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the front desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain hotel systems to ensure accuracy of information and data, and that it is easy to use and operate, in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Assistant Front Desk and Guest Service Managers are kept aware and up to date with operational issues. 

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to Guest Service Manager’s checklists, trace reports, credit limit checks, online back-ups, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meetings and functions information, billing instructions, financial records and reservation backups to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respected parties. 

• Ensure that the front desk is kept stocked and maintained with requisitions and that par levels are maintained, and stock tracked. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations. In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are safe and secure at all times. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhere to Hilton brand standards and ensuring that guests receive value for money. 

• Handle guest relocations as required.  

• Familiar with and master the Front Desk system. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Front Desk Supervisor serving Canopy Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand the English language to communicate effectively with guests and employees. 

• Able to access and accurately input information using a moderately complex computer system, including Hilton property management systems. 

• Good interpersonal skills to provide overall guest satisfaction. 

• Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyse accurate information and resolve conflicts. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• 2 to 3 years of related working experience preferred. 

At Canopy Bangkok Sukhumvit, people make the place.

We’re not just a hotel team, we’re local enthusiasts, cultural connectors, and in-the-know hosts. Every role is about bringing the neighborhood to life, through conversations, recommendations, and experiences that feel personal and real.

If you’re curious, creative, and tuned into what’s happening around you, this is a place to grow, connect, and shape something meaningful.

Minor International PCL.

Job Description

Minor International PCL.

Job Description