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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Sheraton Bali Kuta Resort

Job Description

Hotel Majapahit Surabaya

Job Description

Responsibillities

• - Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
• - Managing operations of all Food and Beverage outlets to deliver an excellent Guest and Member experience.
• - Develop menus with other members of Food and Beverage team
• - Oversee operations of Food and Beverage outlets
• - Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures
• - Maximize F&B sales and revenue
• - Comply with all health and safety regulations, Aware / concern Fire & Life Safety

Qualifications

• - Min. 2+ years proven food and beverage management experience in 4* or 5* Hotel
• - Familiar with Opera and POS 
• - Ability to spot and resolve problems efficiently
• - Mastery in delegating multiple tasks
• - Good Communication and leadership skills
• - Up to date with food and beverages trends and best practices
• - Ability to manage personnel and meet financial targets
• - Guest-oriented and service-minded
• - Culinary school diploma or degree in food service management or related field
• - Certified in Food Hygiene and Sanitation

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan lebih dari 4 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Suga Estate - Rice Field View Villas

Job Description

We are pleased to share the career opportunity at Suga Estate for following:

Asst.  Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.

And aquire new villas to manage for our growing portfolio of villas under management. 

The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Asst Villa manager must also be able to:

1. Work with OTA bookings 
2. Manage product sales (day tours, in-house spa, floating breakfast, etc.)
3. Manage short term and long term bookings
4. On call for guest emergency at night
5. Manage reviews of guests
6. Interact with guest on daily basis
7. Find new villas for management
8. Flexible availability per guest requirements
9. Manage small f&b and in house spa

Qualification:

1. Speak fluent/conversational English
2. Minimum 2 years of experience in a similar position
3. Honest, great personality, service-oriented, enthusiastic, self-motivated and good team player
4. Excellent leadership and management skills
5. Ability to manage and interact with diverse staff and guests
6. Strategic and proactive thinker; problem solver,
7. Ability to deal with queries from owners and guests, keep them informed of relevant issues and information
8. Have a high standard of operations in staff management, cleanliness, and villa maintenance

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi
  • Selasa: Pagi
  • Rabu: Pagi
  • Kamis: Pagi
  • Jum'at: Pagi
  • Sabtu: Pagi
  • Minggu: Pagi
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Boni Beach Lombok Hotel

Job Description

 Qualification

• Proven results and previous experience in a similar position 5+ years.
• Leadership Skills: Proven leadership abilities to manage and motivate a diverse team effectively.
• Operational Knowledge: In-depth knowledge of hotel operations including front office, housekeeping, maintenance, food and beverage, and guest services.
• Customer Service Excellence: Commitment to providing exceptional customer service and improving guest satisfaction.

• Communication Skills: Excellent verbal and written communication skills in English.
• Problem-Solving: Strong problem-solving skills and the ability to handle challenging situations with professionalism.
• Technology Proficiency: Familiarity with hotel management software, booking systems, and general IT skills.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan lebih dari 4 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

The Mayflower

Job Description

Sheraton Bali Kuta Resort

Job Description

Marriott International

Job Description

POSITION SUMMARY

Answer phones, take dining reservations, and enter diner information into reservation system. Maintain wait list and quote accurate wait time. Make appropriate seating decisions using station rotation chart. Organize seating for large and special needs groups. Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Maintain cleanliness of work areas throughout the day. Monitor dining rooms for seating availability, service, and safety. Communicate with guests and other employees to meet guest needs and ensure staff is working together as a team.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:        At least 1 year of related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Ini Vie Hospitality

Job Description

• Placement in Head Office (Kerobokan)
• Min 2 year experience in the same position
• Have experience handling multi properties / corporates level
• Strong knowledge in OTA platforms including Air Bnb
• Time Management efficiency
• Learn quickly and safety minded
• Excellent Communication skills
• Strong analytical and problem solving attitude
• Has positive attitude, passionate, professional with dynamic personality
• Great Team Player
• Join immediately

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Hilton Bali Resort

Job Description

A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.

What will I be doing?

As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Meet, greet and direct Guests who enter the lobby area
• Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
• Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner
• Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations
• Manage, record and resolve promptly Guest or customer complaints
• Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
• Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate
• Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
• Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
• Maintain good communication and work relationships in all hotel areas
• Maintain staffing levels to meet business demands
• Attend all Reception meetings and Executive Lounge Meetings
• Comply with hotel security, fire regulations and all health and safety legislation
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments, as necessary

Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous managerial experience in a customer service function
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Flexibility to respond to a variety of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in a customer service function or a similar role
• A passion for delivering an exceptional level of Guest service
• High level of IT proficiency

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

Marriott International

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and building mutual trust, respect, and cooperation among team members.
• Serving as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Responds to and handles guest problems and complaints.
• Sets a positive example for guest relations.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.
• Ensures employees understand customer service expectations and parameters.
• Interacts with guests to obtain feedback on product quality and service levels.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.
• Supervises same day selling procedures to maximize room revenue and control property occupancy.
• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.
• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.
• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Performs all duties at the Front Desk as necessary.
• Runs Front Desk shifts whenever necessary.
• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Alfred in bali

Job Description

Job Overview

Assist the Villa Manager in overseeing the daily operations of the villas, ensuring all guest experiences meet the highest standards of luxury, comfort, and satisfaction. Supervise and train a team of staff, ensuring they are performing their duties to deliver exceptional guest service.

If you think you are capable of taking up this challenging role, then do apply right away. We will love to onboard you soon.

Responsibilities

Requirements

• Proficient in Google Workspace and Microsoft Office

• Strong command of English, both spoken and written

• 3 years of experience as a Front Office/Guest Relations/Housekeeping Supervisor

• Capable of working effectively within a team

• Well groomed, motivated and a team player.

• Able to join immediately.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang
  • Selasa: Pagi, Siang
  • Rabu: Pagi, Siang
  • Kamis: Pagi, Siang
  • Jum'at: Pagi, Siang
  • Sabtu: Pagi, Siang
  • Minggu: Pagi, Siang
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Marriott International

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.

CORE WORK ACTIVITIES

Monitoring Property Operations

• Monitors and ensures compliance with all Guidelines to Operations.

• Ensures all employees are in proper uniform and are properly groomed (grooming standards in employee handbook).

• Ensures employees are working in a safe environment.

• Manages all period-end inventories.

Supporting Profitability and Revenue Goals

• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.

• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.

• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.

• Administers plans and actions to keep chargebacks and rebates to a minimum.

• Ensures all employees are adhering to proper cash handling procedures and monitors overage/shortages.

• Manages employee hours.

• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities

• Promotes participation in property safety-related programs.

• Monitors employee attendance and records absences/tardiness.

• Promotes teamwork and employee morale.

• Keeps employees informed regarding new operational procedures, standards, or programs.

• Assists supervisors in handling employee performance issues (e.g., performance reviews, counseling, and recommendations).

• Ensures all employees have complete knowledge of emergency procedures.

• Encourages employee relations through gifts, parties, outings.

• Creates incentives that will promote better service and profit for the property.

• Assists operations manager in processing employee payroll weekly.

Marriott International

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Participates in employee progressive discipline procedures.
• Uses all available on the job training tools for employees.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises on-going training initiatives and conducts training when appropriate.
• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains high visibility in public areas during peak times.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savour the destination. We provide authentic, chic and memorable service along with experiences that inspire guests to savour the good life. We’re looking for curious and creative people to join our team. If you appreciate connecting with like-minded guests and have a deep desire to create memorable experiences, we invite you to explore career opportunities with Le Méridien. In joining Le Méridien, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

The Mayflower

Job Description

The Mayflower

Job Description

Renaissance Hotels

Job Description

Bijia Villa Ubud

Job Description

We are pleased to share the career opportunity at Bijia Villa for following:

The Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.

And aquire new villas to manage for our growing portfolio of villas under management. 

The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Villa manager must also be able to:

1. Work with OTA bookings 
2. Manage product sales (day tours, in-house spa, floating breakfast, etc.)
3. Manage short term and long term bookings
4. On call for guest emergency at night
5. Manage reviews of guests
6. Interact with guest on daily basis
7. Find new villas for management
8. Flexible availability per guest requirements
9. Manage small f&b and in house spa

Qualification:

1. Speak fluent/conversational English
2. Minimum 2 years of experience in a similar position
3. Honest, great personality, service-oriented, enthusiastic, self-motivated and good team player
4. Excellent leadership and management skills
5. Ability to manage and interact with diverse staff and guests
6. Strategic and proactive thinker; problem solver,
7. Ability to deal with queries from owners and guests, keep them informed of relevant issues and information
8. Have a high standard of operations in staff management, cleanliness, and villa maintenance

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Shikaku Restaurant

Job Description

Job Vacancy: Sushi Restaurant Staff

Location: Ubud, Bali

Position: Sushi Restaurant Staff

Job Description: PDS Indonesia seeks dedicated and enthusiastic staff to join our team. This position will be responsible for delivering excellent service to our customers and ensuring the smooth operation of our sushi restaurant.

Responsibilities:

• Selecting and checking the quality of fish and other ingredients to be used directly at the market.
• Maintain cleanliness and organization of the dining area and workstations.
• Assist sushi chefs with the preparation and presentation of sushi when needed.
• Collaborate with team members to ensure efficient and high-quality service.
• Monitor stock levels of ingredients and supplies, and communicate needs to the management.

Qualifications:

• Able to drive car and motorcycle.
• Fresh graduates are welcome.
• Have experience in the restaurant industry.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Positive attitude, strong work ethic, and a team player.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 15 August 2024
• Gaji yang diinginkan: Rp10,000,000 per bulan

The Ritz-Carlton

Job Description

The Ritz-Carlton

Job Description

The Mayflower

Job Description

Nirvana Strength

Job Description

Nirvanna Life Bali is the best Luxury Venue and Club, Cafe and Wellness in Bali, based

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Nimo Hotel & Resort

Job Description

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024
• Gaji yang diinginkan: Rp4,000,000 - Rp5,000,000 per bulan

Company Confidential

Job Description

Marriott International

Job Description

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Celebrates successes and publicly recognizes the contributions of team members.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Maintaining Guest Services and Front Desk Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.
• Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved.
• Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Serves as a leader in displaying outstanding hospitality skills.
• Sets a positive example for guest relations.
• Responds to and handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Observes service behaviors of employees and provides feedback to individuals.
• Strives to improve service performance.
• Provides immediate assistance to guests as requested.
• Ensures employees understand customer service expectations and parameters.
• Participates in the development and implementation of corrective action plans to improve guest satisfaction.

Implementing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process.
• Manages payroll administration.

Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Participates in employee progressive discipline procedures.
• Uses all available on the job training tools for employees.
• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Supervises on-going training initiatives and conducts training when appropriate.
• Participates in the employee performance appraisal process, providing feedback as needed.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Maintains high visibility in public areas during peak times.
• Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.
• Performs Front Desk duties in high demand times.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

The Mulia, Mulia Resort & Villas Nusa Dua, Bali

Job Description

The Duty Manager is primarily responsible in taking care of the resort guest requirements and handles their complaints in satisfactory manner, to ensure guest expectations are met.

To detect and take action when service or equipment is malfunctioning during his or her duty period and report the incident to the department head of the particular department involved. He / she are also responsible for the physical appearance of the lobby and Front Office in particular, but also all areas of the Resort.    

We welcome applicants who nurture innovative spirit, highly motivated with positive attitude, able to work as a team, fluent in English, and minimum of two years experience in similar position from five star hotel. Excellent in communication and problem solving skill.

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Company: The Gaia Hotel Bandung

Job Description

Company: Waringin Hospitality Hotel Group

Job Description

Company: Zuri Hotel Management

Job Description

Marriott International

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Company: Redtop Hotel & Convention Center

Job Description

Company: PT Parksideindah Hotel Manajemen (Parkside Hotel Group)

Job Description

Company: Ecosfera Hotel

Job Description

Company: Radisson Hotel Group Indonesia

Job Description

Company: Pullman Ciawi Vimala Hills Resort Spa & Convention

Job Description

Company: PT Grahawita Santika

Job Description

Company: Hotel Tentrem

Job Description

Company: Satoria Hotel

Job Description

Suga Estate - Rice Field View Villas

Job Description

We are pleased to share the career opportunity at Suga Estate  for following:

The Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.

And aquire new villas to manage for our growing portfolio of villas under management. 

The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Villa manager must also be able to:

1. Work with OTA bookings 
2. Manage product sales (day tours, in-house spa, floating breakfast, etc.)
3. Manage short term and long term bookings
4. On call for guest emergency at night
5. Manage reviews of guests
6. Interact with guest on daily basis
7. Find new villas for management
8. Flexible availability per guest requirements
9. Manage small f&b and in house spa

Qualification:

1. Speak fluent/conversational English
2. Minimum 2 years of experience in a similar position
3. Honest, great personality, service-oriented, enthusiastic, self-motivated and good team player
4. Excellent leadership and management skills
5. Ability to manage and interact with diverse staff and guests
6. Strategic and proactive thinker; problem solver,
7. Ability to deal with queries from owners and guests, keep them informed of relevant issues and information
8. Have a high standard of operations in staff management, cleanliness, and villa maintenance

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

The Ritz-Carlton

Job Description

PT Modernland Realty Tbk

Job Description

Job responsibilities :

• Managing organizational sales by assisting the department leader in developing a business plan that covers sales & revenue.
• Researching prospects and generating leads.
• Tracking sales goals and reporting results as necessary.
• Handling customer questions, inquiries, and complaints.
• Preparing and sending quotes and proposals.
• Understand and promote the organization and products.
• Understand our ideal customers and how they relate to our products.
• Assisting the department leader, with another department in maintaining the quality of the product, and properties, overviewing the trends, and maintaining the ability of the product to be as relatable as possible with the customer.

Requirements :

• Minimum 3+ years of experience in the hospitality industry, event or customer relationship management.
• Fluent in English, both written and spoken.
• Proficient in Microsoft Office Applications.
• Experience in planning and implementing sales strategies and event management.
• Has negotiating skills, good communication skills, management and problem-solving skills, and the ability to build good client relationships.
• Ability to work flexible hours, including weekends and holidays.

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak, and understand English and Mandarin (will be an advantage) to communicate effectively with guests and employees.

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Botanika Estate

Job Description

We are pleased to share the career opportunity at Botanika Estate for following:

Asst.  Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.

And aquire new villas to manage for our growing portfolio of villas under management. 

The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Asst Villa manager must also be able to:

1. Work with OTA bookings 
2. Manage product sales (day tours, in-house spa, floating breakfast, etc.)
3. Manage short term and long term bookings
4. On call for guest emergency at night
5. Manage reviews of guests
6. Interact with guest on daily basis
7. Find new villas for management
8. Flexible availability per guest requirements
9. Manage small f&b and in house spa

Qualification:

1. Speak fluent/conversational English
2. Minimum 2 years of experience in a similar position
3. Honest, great personality, service-oriented, enthusiastic, self-motivated and good team player
4. Excellent leadership and management skills
5. Ability to manage and interact with diverse staff and guests
6. Strategic and proactive thinker; problem solver,
7. Ability to deal with queries from owners and guests, keep them informed of relevant issues and information

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi
  • Selasa: Pagi
  • Rabu: Pagi
  • Kamis: Pagi
  • Jum'at: Pagi
  • Sabtu: Pagi
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Nimo Hotel & Resort

Job Description

• Mencari kandidat untuk bekerja pada:
  • Senin: Pagi, Siang, Sore
  • Selasa: Pagi, Siang, Sore
  • Rabu: Pagi, Siang, Sore
  • Kamis: Pagi, Siang, Sore
  • Jum'at: Pagi, Siang, Sore
  • Sabtu: Pagi, Siang, Sore
  • Minggu: Pagi, Siang, Sore
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024
• Gaji yang diinginkan: Rp4,000,000 - Rp5,000,000 per bulan

Hotel Indonesia Kempinski Jakarta

Job Description

Alila Solo

Job Description

Summary

You will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, while meeting employee, guest and owner expectations.   The Outlet Manager is responsible for a successful independent profit center, in line with the outlet’s operating concept and Hyatt International standards, ensuring maximum guest satisfaction while operating within budget, and helping to ensure the financial success of the outlet.

• Proven experience in restaurant management, in a luxury or fine-dining setting.
• Strong leadership and interpersonal skills.
• Excellent organizational and time-management abilities.
• Knowledge of food and beverage trends, as well as local and international cuisines.
• Exceptional customer service skills and a passion for exceeding guest expectations.

Buahan, a Banyan Tree Escape

Job Description

We are seeking a talented and dedicated individual to fill the position of Spa & Wellbeing Manager at the exclusive and beautiful Buahan Banyan Tree Escape. The primary responsibilities include managing daily spa operations, ensuring high-quality service for guests, and developing innovative health and wellness programs.

Qualifications:

• Minimum of 2-3 years of experience in spa or wellbeing management.
• Strong leadership skills and excellent communication abilities.
• Detail-oriented and customer service-focused.
• Ability to work in a team and under pressure.

Be a part of creating extraordinary experiences for every guest.

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Buahan, a Banyan Tree Escape

Job Description

Buahan Banyan Tree Escape is seeking a dedicated and enthusiastic Asst. Restaurant Manager to join our team. If you are passionate about hospitality and have a flair for delivering exceptional customer service, we would love to hear from you!

Responsibilities:

• Lead and manage the restaurant team in daily operations
• Ensure high levels of customer satisfaction through excellent service
• Train and supervise restaurant staff
• Handle customer complaints and provide effective solutions
• Manage inventory and order supplies as needed
• Ensure compliance with health and safety regulations
• Develop and implement strategies to improve restaurant performance

Requirements:

• Previous experience in a managerial role within the hospitality industry
• Strong leadership and communication skills
• Ability to work in a fast-paced environment
• Excellent problem-solving abilities
• Flexibility to work various shifts including weekends and holidays

Join us at Buahan Banyan Tree Escape and be part of an amazing team dedicated to creating memorable dining experiences!

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Bijia Villa Ubud

Job Description

We are pleased to share the career opportunity at Bijia Villa for following:

The Villa Manager has overall responsibility for every aspect of the villa operation, guest experience and the performance of each villa staff, managing sales OTA (short term bookings) and long term bookings.

And aquire new villas to manage for our growing portfolio of villas under management. 

The manager will also interact with our guests, ensuring they have a wonderful holiday and a memorable experience.Villa manager must also be able to:

1. Work with OTA bookings 
2. Manage product sales (day tours, in-house spa, floating breakfast, etc.)
3. Manage short term and long term bookings
4. On call for guest emergency at night
5. Manage reviews of guests
6. Interact with guest on daily basis
7. Find new villas for management
8. Flexible availability per guest requirements
9. Manage small f&b and in house spa

Qualification:

1. Speak fluent/conversational English
2. Minimum 2 years of experience in a similar position
3. Honest, great personality, service-oriented, enthusiastic, self-motivated and good team player
4. Excellent leadership and management skills
5. Ability to manage and interact with diverse staff and guests
6. Strategic and proactive thinker; problem solver,
7. Ability to deal with queries from owners and guests, keep them informed of relevant issues and information
8. Have a high standard of operations in staff management, cleanliness, and villa maintenance

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP

Hilton

Job Description

JOB DESCRIPTION

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement. 
• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members. 
• Monitor lobby traffic and assign team members as required. 
• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  
• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 
• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 
• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 
• Lead and motivate team members by leading by example and employing competent and consistent management practices. 
• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 
• Complete night shift duties acting as the Night Manager when he / she is not on duty. 
• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  
• Attend training where and when required. 
• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 
• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Labor Law and HR guidelines, appropriately discipline when and where required. 
• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 
• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 
• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 
• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 
• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 
• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  
• Follow-up with guests to ensure satisfaction with problem resolution. 
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 
• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 
• Allocate rooms in accordance with guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 
• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 
• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 
• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  
• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 
• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 
• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  
• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  
• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 
• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  
• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 
• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 
• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 
• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  
• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  
• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 
• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 
• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 
• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 
• Manage costs effectively by minimizing and controlling expenses. 
• Manage and approve rebates, refunds and discounts where applicable. 
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 
• Adhere to the hotel’s security and emergency policies and procedures. 
• Carry out any other reasonable duties and responsibilities as assigned. 
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 
• Strong interpersonal skills to provide overall guest satisfaction. 
• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 
• Thorough organization and supervisory skills. 
• Proficient in accomplishing tasks. 
• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!