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Hotel Sales Executive

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

For our refined corporate functions & meetings operation with a function room for 150 pax theatre style, we are now welcoming applicants for the position of Hotel Sales Executive.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
  • Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
  • Writing and sending quotations and contracts to potential clients to secure future business
  • Ensuring that a booked event will go smoothly on the day of the event.
  • Soliciting corporate guest feedback
  • Using that feedback to help us improve our hotel services & operations
  • Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You really love the business of hotel sales & marketing within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You’re a master at making sales calls and asking for the sale.
  • You truly love the sense of achievement in winning new business.
  • You are flexible and can change focus quickly.
  • You want the challenge of increasing our rooms business and meetings business.
  • You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a hotel Sales Executive in 4 or 5 star hotels
  • Previous experience living/working outside your home country, preferably in Asia.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

  Apply Now  

Chef de Cuisine

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Chef de Cuisine/ Head Chef (French/Mediterranean/Western Cuisine).

This challenging full time hands-on position is for you if you:

  • have experience in French/Mediterranean/Western Cuisine.
  • are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
  • gain satisfaction from meeting & talking with the guests in the restaurant.
  • have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
  • have experience in a la carte and banquet cookery as well as cocktail style finger food.
  • have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
  • have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
  • are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Kitchen Manager

18-Feb-2025
The Moment Group | 49516 - Cebu City, Cebu

The Moment Group


Job Description

KRA 1 Profitability and Sales Yield monitoring

• Ensures that all yielding are accurate.

• Monitors wastages properly and identifies ways to reduce cost.

KRA 2 Kitchen Operations Management

• Plans and prepares in terms of personnel scheduling, equipment, and other resources.

• Ensures that kitchen systems, standards and procedures are being followed by all kitchen staff.

• Checks all equipment, lighting, fixtures, and kitchen amenities to make sure they are in good working condition, and reports anything that needs repair or replacement to the Senior Kitchen Manager.  

• Recommends ways to improve production and kitchen operations. 

KRA 3 Production Management

• Plans, implements and monitors production systems (stock levels, ordering and receiving of items.

• Responds to food quality-related concerns.  Creates and implements action plans to resolve production related concerns.

• Regularly prepares and analyzes all production reports and identifies improvements in the system.

KRA 4 Food Safety and Sanitation

• Ensures all BOH staff complies with Food Safety and Sanitation standards.

• Undertakes regular line check of all areas within the kitchen and storage areas to ensure complete adherence to agreed policies and procedures.

• Monitors FSS results and gives ample feedback and recommendations to the Senior Kitchen Manager.

KRA 5 People Management

• Ensures standard procedures for production and company policies are being adhered to.

• Coaches and buddies all BOH personnel on kitchen systems, standards and procedures.

Who can have a seat at the table?

  • Bachelor's degree in Hotel and Restaurant Management, Hospitality Management  or any equivalent courses.
  • Experience working in the restaurant industry.
  • Acute financial management skills
  • Demonstrated ability to manage operating costs in accordance with budgets
  • Strong interpersonal and communication skills
  • Excellent leaderships skills
  • Extremely organized and detail-oriented

  Apply Now  

RESTAURANT MANAGER

18-Feb-2025
PABNA RESTAURANT PTE. LTD. | 49477 - Central Region

PABNA RESTAURANT PTE. LTD.


Job Description

Roles & Responsibilities

Responsible for the profitability of the outlet, performing outlet-level support functions including customer service, scheduling, day-to-day operations, cashiering, loss prevention, maintenance and back office support. Other responsibilities include managing inventories, interacting with customers, wait staff and support employees to maximize revenue generation and enhance the customer experience, overseeing the recruitment, training and motivation of staff, maintaining high standards of quality control, hygiene and health and safety in the dining area

Responsibilities:

Business Operations

  •  Responsible for the overall performance of the restaurant
  •  Ensure the smooth operations of the restaurant
  •  Monitor income and expenses
  •  Manage cost and quality controls
  •  Work closely with the marketing department to execute promotional activities and to gather feedback for improvements
  •  Project and order daily required supplies
  •  In-charge of the submission of all reports at the end of the shift/week/month including but not limited to sales, food cost and labour cost
  •  Manage equipment maintenance

Customer Service

  •  Manage customer experience
  •  Ensure and maintain service quality and professional etiquette
  •  Customer feedback management

People Management

  •  In-charge of recruiting and training to team members
  •  In-charge of the overall performance of team members
  •  To develop and motivate team members through capability development
  •  Conduct staff performance assessment process
  •  To ensure that all employees adhere to the company’s quality and standards
  •  Lead team to implement change

Adhering to Quality and Standards

  •  Manage compliance with F&B hygiene policies and procedures
  •  Examine food and beverage preparation
  •  Ensure quality control for food and service

Skills/Qualifications:

  •  At least 3-4 years of relevant experience in F&B restaurants
  •  Minimum ‘O’ level or Diploma in F&B service or equivalent
  •  Willing to be involved in hands on operations
  •  Excellent communication and interpersonal skills
  •  Ability to work in a fast-paced environment
  •  Possess strong leadership qualities

  Apply Now  

Assistant Manager

18-Feb-2025
FORKETTA PTE. LTD. | 49486 - Central Region

FORKETTA PTE. LTD.


Job Description

An Assistant Restaurant Manager supports the Restaurant Manager in overseeing daily operations, including staff scheduling, inventory management, ensuring excellent customer service, maintaining food quality standards, and resolving customer issues, while upholding the restaurant's overall efficiency and smooth running.

  Apply Now  

Chef De Cuisine

18-Feb-2025
FORKETTA PTE. LTD. | 49488 - Central Region

FORKETTA PTE. LTD.


Job Description

The chef de cuisine is in charge of all activities related to the kitchen, which usually includes creating menus, managing kitchen staff, ordering and purchasing stock and equipment, plating design, enforcing nutrition, safety, and sanitation, and ensuring the quality of the meals that are served in the restaurant.

  Apply Now  

Pastry Chef De Partie

18-Feb-2025
SOFITEL SINGAPORE CITY CENTRE | 49496 - Central Region

SOFITEL SINGAPORE CITY CENTRE


Job Description

Job Responsibilities:

  • Ensure a professional running of his kitchens and has to ensure that agreed quality, hygiene and other standards are kept or surpassed at all times.
  • Responsible for in the daily requisitioning of all food goods.
  • Be familiar with local requirements and sanitation regulations.
  • Provides leadership, training and supervision on all production in his kitchen and oversees the quality as well as timely distribution of the food product served.
  • Works closely with the Executive Chef in planning adequate supply of required items for restaurants and banquets, menu development and other related areas.
  • Creates enthusiasm for training and development amongst his subordinates.
  • Motivates and leads by example.
  • Communication of food trends and market needs to ambassadors.
  • Communication of local requirements, food sanitation laws, safety regulations and other to all staff.
  • Foster positive thinking and motivation within all Food and Beverage kitchens by giving active assistance and advice on more effective ways of running the kitchens.
  • Plan in conjunction with the Executive Chef and outlet Managers activities, promotions, menu implementations according to the annual marketing plans.
  • Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned.
  • Ensure that positive working relations with non-Food and Beverage departments are fostered giving cooperation at all times.
  • Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations.
  • Relate guest comments, positive or negative, to the Executive Chef, making use of the kitchen log book.
  • Assist the Executive Chef in compiling the annual marketing plans and budgets.
  • Ensure disciplinary and grievance procedures are properly adhered to and followed.
  • Be responsible for and accountable for the overall food cost as well as kitchen supplies, kitchen energy costs and kitchen utensils in the Pastry department.
  • Assist the Executive Chef in constantly finding ways to further improve the Food cost through strategic purchasing, without negatively affecting pre-determined quality standards.
  • Constantly strive to reduce energy consumption through awareness campaigns within all kitchens.
  • Conduct weekly inspections of kitchens and restaurants with follow-ups.
  • Prepares monthly work schedule for his subordinates, Creates and develops new dishes and recipes by keeping up with the latest market trends.
  • Plan, co-ordinate and supervise all menu implementations in conjunction with the Executive Chef in a timely manner.
  • Assist in the preparation and control of daily and weekly market lists.
  • Be fully responsible for the labour budget of his assigned kitchen department
  • Any other reasonable request as required by Hotel Management.

Job Specifications:

  • Previous experience of similar level, minimum two years in a commercial pastry kitchen environment, preferably 5 star luxury environment
  • Immaculate grooming, articulate in communication and interpersonal skills with the ability to lead and mentor ambassadors
  • Has the ability to work autonomously
  • Has the ability and willingness to undertake further development
  • An understanding of luxury guest expectations.

  Apply Now  

Housekeeper

18-Feb-2025
Pure Group (Singapore) | 49540 - Central Region

Pure Group (Singapore)


Job Description

Responsibilities:

  • Maintain Facility Cleanliness: Ensure a pristine, spotless environment by thoroughly cleaning and sanitizing all areas, including floors, walls, windows, washrooms, furnishings, and equipment. Perform dusting, washing, waxing, and polishing tasks as needed to uphold high cleanliness standards.
  • Inventory Management: Stock and replenish membership clothing, accessories, body care products, toiletries, and paper goods to ensure availability and presentation of supplies.
  • Towel & Linen Management: Sort and organize used towels for washing and ensure clean towels are neatly arranged and available for member use at all times.
  • Yoga Mat Care: Regularly clean and deodorize yoga mats to maintain a fresh and hygienic environment for all members.
  • Equipment Maintenance: Promptly report any malfunctions or issues with equipment to the Operations Manager for quick resolution.
  • Customer Service: Engage with members, guests, and colleagues in a friendly, approachable manner, providing exceptional service and contributing to a welcoming atmosphere. 
  • Team Player: Collaborate effectively with team members, contributing to a positive and supportive work environment.
  • Brand & Reputation Maintenance: Uphold the company’s brand standards through attention to detail and a consistent commitment to excellence in all tasks.

    At this moment we are hiring only Singaporeans and Permanent residents due to foreign manpower quota constrains.

 

  Apply Now  

Assistant Executive Housekeeper

18-Feb-2025
Worldwide Hotels Management (H) Pte. Ltd. | 49542 - Central Region

Worldwide Hotels Management (H) Pte. Ltd.


Job Description

Job Descriptions:

  • Follow the hotel's standard procedures for cleaning and maintaining public areas. 
  • Collaborate with the Front Office, Engineering, and other departments to handle guests' requests, inquiries, and complaints about accommodation, service, and billing. Ensure that these interactions are carried out effectively to enhance guest satisfaction with their stay and services. 
  • Work closely with the Engineering Department to address any issues or defects in the rooms and public areas promptly. 
  • Supervise pest eradication activities with great attention to detail. 
  • Conduct daily inspections of public areas and employee locker rooms. 
  • Coordinate with the maintenance department to establish a preventive maintenance schedule for rooms and public areas. 
  • Regularly spot check employees' performance, correcting any mistakes or deficiencies. 
  • Conduct regular training sessions to ensure that personnel follow established procedures, address any issues, provide instructions, and assign duties. 
  • Undertake any additional duties assigned by the GM or Executive Housekeeper (EHK) as needed. 

Job Requirements:

  • Degree or Diploma in Hospitality Management or other relevant qualification is preferred. 
  • Minimum 4 years’ related experience in a full-service hotel or mid-range hotel is preferred. 
  • A team player and takes initiative to assist other team members when required.
  • Commitment to work rotating shift and any day, including weekends and public holidays. 
  • Meticulous with strong attention to details with good follow-up.

  Apply Now  

Sales Manager/ Senior Sales Manager (4*/ 5* Hotel)

18-Feb-2025
Talent Trader Group Pte Ltd | 49548 - Central Region

Talent Trader Group Pte Ltd


Job Description

Responsibilities:

  • Drive business growth and achieve sales revenue targets.
  • Develop and implement comprehensive sales and marketing strategies to maximize market penetration and increase brand awareness.
  • Manage key accounts and build strong relationships with clients and partners.
  • Collaborate with internal teams to ensure alignment of sales and marketing efforts with business objectives.
  • Monitor market trends and competitor activities to identify opportunities and stay ahead of industry developments.
  • Analyze sales and marketing data to measure performance and identify areas for improvement.
  • Lead and mentor a team of sales and marketing professionals to drive performance and achieve targets.
  • Ad hoc duties as assigned. 

Requirements:

  • Degree or Diploma in Sales & Marketing, Business Administration, or equivalent.
  • At least 3 – 5 years of sales experience (room sales/ MICE/ catering sales), from hospitality industry 
  • Experienced candidate can be considered for Assistant Director position. 

Interested candidates who wish to apply for the advertised position, please send in your resume to salestrader@talenttradersg.com

EA License No: 13C6305

Reg. No.: R24120209

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

  Apply Now  

Revenue & Distribution Manager (Hospitality Industry)

18-Feb-2025
Talent Trader Group Pte Ltd | 49549 - Central Region

Talent Trader Group Pte Ltd


Job Description

Responsibilities

  • Work closely with Cross-Functional team to support the development of the function.
  • Develop and implement effective online distribution strategies to maximise revenue and occupancy for our hotel and resort clients
  • Manage relationships with key online travel agencies (OTAs) and metasearch platforms to negotiate favourable contract terms and drive business
  • Monitor and analyse performance data to identify opportunities for optimisation and make recommendations for improvement
  • Collaborate with cross-functional teams, including marketing and revenue management, to ensure a cohesive and effective distribution approach
  • Stay up-to-date with industry trends and new technologies to identify innovative ways to enhance our online distribution capabilities
  • Provide training and support to hospitality clients to ensure they are maximising the potential of their online distribution channels
  • Ad hoc duties as assigned

Requirements

  • Bachelor or Diploma in Tourism and Hospitality, Business Administration, Finance or equivalent
  • At least 5 years of experience in revenue management, within the hospitality industry
  • Strong understanding of the online travel ecosystem, including OTAs, metasearch platforms, and direct booking channels

 

Interested candidates who wish to apply for the advertised position, please send in your resume to gs1@talenttradersg.com

 

EA License No: 13C6305

Reg. No.: R24120209

 

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

  Apply Now  

Host/Hostess Manager (Marguerite)

18-Feb-2025
Unlisted Collection | 49552 - Central Region

Unlisted Collection


Job Description

Marguerite is awarded by Michelin with one star. ⭐ 

 

Taking root amidst the lush garden surrounds of the Flower Dome, Marguerite by Chef/Owner Michael Wilson embraces the best of the seasons with tasting menus that celebrate craft, provenance and produce through contemporary cuisine. Fine wines, innovative temperance beverages and a personalised level of service that exudes warmth, ease and charm complement a fine dining experience of true exception.

                                                                               &

Housed within the Flower Dome at Gardens by the Bay. Hortus tempts with a host of sharing plates that celebrate the bright, fresh flavours of the Mediterranean. Vibrant salads, dips and home baked breads are perfect for grazing alongside heartier mains, tagines and rustic dishes straight off our wood fire grill. Housemade cakes, tarts and pastries entice through the day.

 

ROLES AND RESPONSIBILITIES

  • Welcomes our guests with a walm and bright smile
  • Speaks well and eloquently to guests, whilst also knowing when to speak colloquially to makes guests more comfortable
  • Exude hospitality as you take guests to their table and through a dining experience
  • Smile, be polite, friendly and professional
  • Anticipate guests needs
  • Organise, manage and follow up all reservations from enquiry to until the guests leave
  • Organise and manage all forms of reservation communications from telephones, online and live enquiries
  • Ensure reservations are recorded correctly (specifically dietaries)
  • Organise, manage and attended the host counter at all times
  • Maintain a high level of service and professionalism at all times
  • Lead by example
  • Understand, be knowledgeable and advise about the food and beverage offerings   
  • Ensure safety precautions are adhere to at all times (specifically allergies)
  • Take appropriate action in the event of an accident or complaint from guests or employees
  • Follow effective operating procedures with a focus on periods of high volume
  • Always help out
  • Maintain, organise and keep all work areas clean
  • Attend all scheduled employee meetings and bring suggestions for improvement
  • Always be presentable and well groomed
  • Ensure compliance with all applicable laws and regulations
  • Report all equipment problems and maintenance issues, known safety hazards, or unsafe practices and procedures to supervisor immediately
  • Ad-hoc duties as assigned by superior

Job Requirement

  • Prior industry experience is beneficial but not key
  • Good communications skills and command of language
  • An easygoing personality
  • Able to handle all levels of customers 
  • Strong communication, interpersonal, public relations, and management skills
  • Able to work independently and in a team

Benefits

  • Staff Meals + Staff Benefits + Birthday Leave will be entitled
  • Comprehensive Medical & Dental Insurance Coverage
  • 5 day’s work weeks

 

We regret that only short-listed candidates will be notified.

Thank You

  Apply Now  

Ji Hotel Orchard-Front Office Assistant Manager

18-Feb-2025
H WORLD HOLDINGS SINGAPORE PTE LTD | 49525 - Dhoby Ghaut, Central Region

H WORLD HOLDINGS SINGAPORE PTE LTD


Job Description

Job Responsibilities


  • Assist Hotel Manager in managing the day-to-day operation of the Front Desk at the hotel.
  • Provide courteous and efficient service and if possible to comply with each and guests' request.
  • Familiar with rates in the hotel and their availability status; up-sell whenever possible.
  • Ensures that all Front Office staff with guest contact responsibility is well-mannered and groomed as per company standard at all times.
  • Resolves issues pertaining to guest’s negative feedback and manages the complaint effectively to maximize guest satisfaction and communicate to Management for any necessary follow up.
  • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.


Job Requirements


  • Minimum with GCE 'O' Level
  • Cert in Hospitality or Tourism management will be an advantage.
  • Minimum 2 years work experience as Assistant Manager or Team Leader - Front Office / Guest Relations in a hotel.
  • Well-developed communication and customer relations skills.
  • Exceptional customer service skills and proven problem-solving skills.
  • Strong Leadership qualities including professionalism and excellent presentation.
  • Good planning and execution skills with ability to be persistent while focusing on detail elements of tasks.
  • Mature, meticulous, resourceful, organized and able to work independently.
  • Able to work on rotating shifts and on weekend/PH

  Apply Now  

Banquet Operations Manager

18-Feb-2025
MERCURE SINGAPORE BUGIS | 49558 - Downtown Core, Central Region

MERCURE SINGAPORE BUGIS


Job Description

DUTIES AND RESPONSIBILITIES

· Oversees the daily administration and operations requirements of the Banquet Department.

· Co-ordinates, organizes and plans the forthcoming secured Banquet functions in terms of staffing arrangement, audio/visual equipment, sound system, furniture, linen, guest supplies, set-up to billing based on each BEO’s requirement, instructions and departmental standards.

· Prepare, maintain or check the preparation of service mise-en-place according to each event and are ready/sufficient for operation needs

· To rectify defects in Function Rooms, public areas or equipment with the follow-up of the Maintenance Work Order.

· Check that the equipment set up is clean and in good working condition. This also applies to lighting and air-conditioning.

· Checks signage for the entrance of Function Rooms, between guest lifts’ location and hotel lobby. To put up Chinese signage if necessary.

· To remedy complaints or negative remarks by guests or organizers with immediate action and by using initiative.

· Opens bill and presents bill to organizers after functions for settlement.

· Assist the management in supervising junior team members and casual labour under his leadership and to ensure all tasks assigned/required by the event/operation are carried out on time and according to instruction and departmental standards as well as at the satisfactory level.

· Performs other duties assigned by the Restaurant Manager/Director of Food and Beverage.

 

Qualifications:

  • At least 3 years of F&B experience with strong background in banquet operations
  • Service-oriented with an eye for details
  • Good interpersonal and communication skills
  • Able to work under pressure and independently
  • Willing to work on weekends, and public holidays
  • Able to multi-task.
  • Knowledge in Audio/Visual Equipment will be an added advantage

Interested applicants, please email to Shirlene.teo@accor.com

 

**We regret to inform that only shortlisted candidates would be notified. **

  Apply Now  

Restaurant General Manager

18-Feb-2025
Culinary Arts Pte Ltd | 49559 - Downtown Tanjong Pagar, Central Region

Culinary Arts Pte Ltd


Job Description

Job Description

  • Operational Excellence
    • Oversee daily restaurant operations, ensuring seamless service and an exceptional dining experience.
    • Maintain the highest standards of food quality, service excellence and ambiance.
    • Implement and refine SOPs to enhance efficiency and guest satisfaction.
    • Monitor restaurant cleanliness, hygiene and compliance with health and safety regulations.
  • Team Leadership and Development
    • Recruit, train, and mentor a high-performing team, fostering a culture of excellence and professionalism.
    • Conduct regular performance evaluations, provide feedback and implement staff development programs.
    • Motivate and inspire staff to deliver outstanding service and maintain brand integrity.
  • Guest Experience and Relationship Management
    • Ensure personalized and memorable guest experiences, handling VIP clients with discretion and care.
    • Actively engage with guests, address feedback promptly and cultivate long-term relationships.
    • Oversee reservations, guest preferences and special requests to enhance satisfaction.
  • Financial and Business Management
    • Develop and manage budgets, monitor profit and loss performance and drive revenue growth.
    • Implement cost-control measures while maintaining quality and service standards.
    • Analyze sales trends, guest feedback and market insights to optimize business strategies.
  • Marketing and Brand Development
    • Collaborate with marketing teams to promote the restaurant through events, partnerships and digital strategies.
    • Represent the restaurant at industry events and build relationships with key stakeholders.
    • Drive initiatives to enhance brand positioning and attract high-profile clientele.

Requirements

  • Minimum 5–8 years of experience in a senior management role within a fine-dining or luxury hospitality setting.
  • Strong leadership and team management skills with a passion for hospitality.
  • Proven experience in financial management, budgeting and cost control.
  • In-depth knowledge of fine dining service standards, wine, and gastronomy trends.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Ability to thrive in a fast-paced, high-pressure environment while maintaining composure and professionalism.

  Apply Now  

Assistant Housekeeper

18-Feb-2025
Crowne Plaza Hotel Changi Airport | 49543 - East Region

Crowne Plaza Hotel Changi Airport


Job Description

To continuously attract repeat stays, guests’ impression and the comfiness of their room plays a huge part. As an Assistant Housekeeper, you’ll assist to ensure all aspects of housekeeping and laundry day to day operations are running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

  • Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests
  • Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction when Assistant Executive Housekeeper is absent
  • Carry out special requests from guests, VIPs, repeat visitors and club members
  • Help guests with their questions and complaints to achieve complete guest satisfaction
  • Look smart - wear your uniform with pride
  • Build rapport and strong relations with team members and ensure that their performance is effectively managed
  • Communicate clearly with Executive Housekeeper on all Housekeeping Department matters
  • Assist Executive Housekeeper to conduct daily meetings, routine cleaning programs, plan and assign work ensuring you always have the right staffing numbers
  • Acts on behalf of the Assistant Executive Housekeeper if he/she is absent
  • Liaise with different departments when there are Housekeeping matters that involve them
  • Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
  • Assist with deep cleaning projects and/or assist housekeeping staff during high volume periods
  • Monitor and ensure that Housekeeping personnel provide courteous and prompt services to guests
  • Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability
  • Monitor and control departmental costs to maximise profitability
  • Carry out the special requests from guests, VIPs, repeat visitors and club members

What we need from you

  • A minimum qualification in Diploma in Hospitality & Tourism
  • At least 3 years of experience in the a supervisory level, including management experience

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

  Apply Now  

Front Office Manager

18-Feb-2025
THR HOTEL (KUALA TAHAN) SDN. BHD. | 49502 - Jerantut District, Pahang

THR HOTEL (KUALA TAHAN) SDN. BHD.


Job Description

JOB DESCRIPTION

JOB DESCRIPTION NO : MTN/FO FOM                                                             

POSITION TITLE              : Front Office Manager

REPORTS TO                  : Resort Manager

DEPARTMENT                : Front Office

                       

POSITION SUMMARY:

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the Guest Service Agent (GSA), to create guest experience, guest services, handling guest enquiry and suggestion nature activities in Taman Negara. Prepare weekly report and update revenue on upselling activities by GSA compared to the target.

DUTIES AND RESPONSIBILITIES           

1. Trains, cross –trains, and retrains all front office personnel.

2. Participates in the selection of front office personnel.

3. Schedules the front office staff.

4. Supervises workload during shifts.

5. Evaluates the job performance if each front office employee.

6. Maintains working relationships and communicates with all departments.

7. Maintains key control.

8. Verifies that accurate room status information is maintained and properly communicated.

9. Resolves guest problems quickly, efficiently, and courteously.

10. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Conduct coordination meeting for HOD/relevant department.

11. Reviews and check all the guest folio’s prepayment.

12. Works within the allocated target for the front office.

13. Checks cashiers in and out and verifies banks and deposits at the end of each shift.

14. Conducts regularly scheduled monthly meetings of front office personnel.

15. All staff looks uniform. Requires all front office employees to wear proper uniforms at all times.

16. Maximize room revenue and occupancy by reviewing status daily. Focus on item upselling at the reception, torch light etc.

17. Ensure implementation of all hotel policies and house rules. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.

18. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest's managers and other employees.

19. Monitor all V.I.P’s / Group /Agent FAM trip/ special guests and requests.

20. Maintain required pars of all front office and stationary supplies. 

21. Review daily front office work and activity reports.

22. Review Front office log book and Guest feedback/complaints forms on a daily basis.

23. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs.

24. Perform other duties as requested by management.

 

  Apply Now  

Front Office Manager25026603

18-Feb-2025
Kota Kinabalu Marriott Hotel | 49505 - Kota Kinabalu, Sabah

Kota Kinabalu Marriott Hotel


Job Description

JOB SUMMARY

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

CORE WORK ACTIVITIES

Leading Guest Services Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Serves as a role model to demonstrate appropriate behaviors.

• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

• Ensures recognition of employees is taking place across areas of responsibility.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Celebrates successes and publicly recognizes the contributions of team members.

Maintaining Guest Services and Front Desk Goals

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

• Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of Front Office operations on the Rooms area and overall property financial goals.

• Manages department controllable expenses to achieve or exceed budgeted goals.

Managing Projects and Policies

• Ensures compliance with all Front Office policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.

• Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.

• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.

• Responds to and handles guest problems and complaints.

• Observes service behaviors of employees and provides feedback to individuals and/or managers.

Managing and Conducting Human Resource Activities

• Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Establishes challenging, realistic and obtainable goals to guide operation and performance.

• Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns.

• Ensures employees are treated fairly and equitably.

• Manages employee progressive discipline procedures for Front Office Staff.

• Administers the performance appraisal process for direct report managers.

• Interviews and hires managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Identifies and analyzes Front Office operational challenges and facilitates the development of solutions to prevent reoccurrence.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  Apply Now  

Assistant Front Office Manager

18-Feb-2025
Sheraton Imperial Kuala Lumpur Hotel | 49498 - Kuala Lumpur City Centre, Kuala Lumpur

Sheraton Imperial Kuala Lumpur Hotel


Job Description

Description for Internal Candidates 

 

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

 

CORE WORK ACTIVITIES

 

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

 

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

 

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

 

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

 

 

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

  Apply Now  

Duty Manager25027773

18-Feb-2025
Sheraton Kuching Hotel | 49500 - Kuching, Sarawak

Sheraton Kuching Hotel


Job Description

JOB SUMMARY

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE 

Education and Experience

• High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and building mutual trust, respect, and cooperation among team members.

• Serving as a role model to demonstrate appropriate behaviors.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Responds to and handles guest problems and complaints.

• Sets a positive example for guest relations.

• Observes service behaviors of employees and provides feedback to individuals.

• Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

• Interacts with guests to obtain feedback on product quality and service levels.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Supervises same day selling procedures to maximize room revenue and control property occupancy.

• Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

Supporting Human Resource Activities 

• Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

• Solicits employee feedback, utilizes an “open door” policy and reviews employee satisfaction results to identify and address employee problems or concerns.

• Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

Additional Responsibilities 

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Performs all duties at the Front Desk as necessary.

• Runs Front Desk shifts whenever necessary.

• Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  Apply Now  

Vice President for Sales (Makati)

18-Feb-2025
Dempsey Resource Management Inc. | 49471 - Makati City, Metro Manila

Dempsey Resource Management Inc.


Job Description

QUALIFICATIONS:
Any business course
Familiarity with hospitality industry and food service industry
With managerial experience with the same industry of Technolux (Distributor & Services)
With good interpersonal skills
Strong on selling and marketing skills

  Apply Now  

Finance Manager (Makati)

18-Feb-2025
Dempsey Resource Management Inc. | 49472 - Makati City, Metro Manila

Dempsey Resource Management Inc.


Job Description

Financial managers create financial reports, direct investments, and create plans and strategies for the long-term financial benefit of a business or organization. They may work at hotels, banks, and insurance companies, and work closely with the management team.

  Apply Now  

Front Office Manager

18-Feb-2025
Adiwana Warnakali Nusa Penida | 49509 - Nusa Penida, Bali

Adiwana Warnakali Nusa Penida


Job Description

  • Relevant experience in a similar position 
  • Excellent command in English spoken and written 
  • Familiar with VHP system and general computer software 
  • Confident and optimistic on upselling
  • Highly motivated, honest, disciplined, passionate and energetic 
  • Able to work as a team as well as to perfom individually 
  • Willing to be placed at Nusa Penida Island, Klungkung 
  • Available to join immediately 

  Apply Now  

Restaurant Manager

18-Feb-2025
Inflatable Island, Subic | 49520 - Olongapo City, Zambales

Inflatable Island, Subic


Job Description

  • Coordinate daily Front of the House and Back of the House restaurant operations
  • Deliver superior service and maximize customer satisfaction
  • Respond efficiently and accurately to customer complaints
  • Regularly review product quality and research new vendors
  • Organize and supervise shifts
  • Appraise staff performance and provide feedback to improve productivity
  • Estimate future needs for goods, kitchen utensils and cleaning products
  • Ensure compliance with sanitation and safety regulations
  • Manage restaurant’s good image and suggest ways to improve it
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and restaurant events
  • Recommend ways to reach a broader audience (e.g. discounts and social media ads)
  • Train new and current employees on proper customer service practices
  • Implement policies and protocols that will maintain future restaurant operations

  Apply Now  

Service One Manager (Operator Section)

18-Feb-2025
UOL Claymore Investment Pte Ltd | 49523 - Orchard, Central Region

UOL Claymore Investment Pte Ltd


Job Description

Be part of an amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

 

Reporting to the Front Office Manager, the Service One Manager is a section manager who is responsible for the management of all inbound calls of the Hotel, including the setup, maintenance and improvement of all telephony and its related systems. 

 

Our Expectations:

  • Supervises a team of Guest Service Ambassadors (GSAs) whose primary role is to answer all inbound calls from our in-house and external guests. 
  • Ensure that all GSAs are well trained and equipped with the necessary product and service knowledge, allowing them to respond to all queries in an expeditious manner with accurate up-to-date information.
  • Train and guide GSAs to answer calls in a professional manner, using the appropriate verbiage and tone of voice befitting of our Hotel's brand standards. 
  • Actively monitor all calls for efficient call handling, ensuring minimal dropped calls.  Analyse call statistics and recommend action plan for better call management.  Identify gaps and work closely with the Learning & Development section to identify training interventions to bridge performance gaps. 
  • Ensure that all emergency messages and announcements are relayed in a timely, efficient and calm manner in order to ensure the safety of all guests.
  • Update and maintain the Hotel's contact and/or emergency contact list ensuring currency of records.
  • Document and alert Management of any risk that may become apparently while handling incoming calls.
  • Work closely with Duty Managers and Front Office Manager to escalate and/or feedback any guest issues for immediate attention.
  • Report any defects via the work order management system (StayPlease) in accordance with the Standard Operating Procedures.
  • From time to time, may be required to assist to cover Front Desk operations.  Where needed, to also assist to take In-Room Dining (IRD) orders for our guests and coordinate the order with the IRD Service and Kitchen team.  Also assist to take Dining Reservations for our Food & Beverage outlets.

 

We are looking for a self-motivated individual with excellent interpersonal and communication skills.  You enjoy interacting with others through the phone and takes pride in coaching a team for excellence. If you have at least five years of supervisory work experience with knowledge of OPERA Cloud, StayPlease and Telephony System, write in to have a chat with us!

 

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

  Apply Now  

Duty Manager (Front Office)25027613

18-Feb-2025
Marriott International | 49527 - Orchard, Central Region

Marriott International


Job Description

JOB SUMMARY

The Duty Manager is responsible for driving the hotel’s Balance Score Card which includes GuestVoice results mainly focusing on Overall Satisfaction, Arrival Experience, Elite appreciation, Staff Service Overall. The Duty Manager is also responsible for driving the contactless mobility index and shall work closely with the Loyalty Manager and At Your Service Manager to ensure the goals are met. The Duty Manager is also the main point of contact for all guests’ concerns, feedback and incidents and shall determine the situation for further escalation to the respective Departmental Leaders and Management team.

Assist Front Office Leaders in training, evaluating, counseling, motivating and coaching associates; serve as a role model to all associates. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean, professional and adhere to HR grooming standards; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. The Duty Manager must also be able to stand, sit, or walk for an extended period of time.

JOB DUTIES AND RESPONSIBILITIES

Safety and Security

· Familiarize with Hotel’s Fire Emergency Announcement System and react immediately in case of any alarm activated and, works closely with the Hotel’s CERT team and CMT team.

· Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

· Report work related accidents, or other injuries immediately upon occurrence to the Loss Prevention team and to Management.

· Maintain awareness of undesirable persons on property premises.

· Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

· Identify and correct unsafe work procedures or conditions and/or report them to Management and security/safety personnel.

· Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

· Protect the privacy and security of guests and coworkers.

· Maintain confidentiality of proprietary materials and information.

· Follow all company and department policies and procedures.

· Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

· Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

Working with Others

· Support all co-workers and treat them with dignity and respect.

· Handle all situations and always act with integrity.

· Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.

· Develop and maintain positive and productive working relationships with other employees and departments.

· Involve in planning of Departmental Meetings and gathering.

· Actively listen to and consider the concerns of other employees, responding appropriately and effectively.

· Partner with and assist others to promote an environment of teamwork and achieve common goals.

Assists Management

· Serve as a departmental role model or mentor by working alongside associates to perform technical or functional job duties.

· Encourage and motivate all associates to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.

· Ensure that all associates are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.

· Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.

· Listen to all associates’ suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.

· Coach and develop associates (e.g., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans).

· Assist management to ensure that all associates have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).

· Coordinate tasks and work with other departments to ensure that the department runs efficiently.

· Collaborate with management to develop and carry-out ideas and procedures and set goals to continuously improve department performance around guest and employee satisfaction scores.

· Collaborate with management to formally recognize all associates' performance contributions.

· Serve as the first point of contact representing the Hotel Management in their absence (i.e.. Weekends, after-hours, Public Holidays)

Check-in/Check-out/Cashiering (Duty Manager & Front Desk Duties)

· Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, rooms allocation, and issuing room key in accordance with property policies and procedures.

· Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.

· Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.

· Activate room keys using electronic key machine and reissue new room keys to guests as necessary (e.g., lost key) by verifying guest identity and using electronic key machine.

· Verify and adjust billing for guests where necessary.

· Accommodate requests for room changes when possible.

· Assign room according to guest request and preferences whenever possible.

· File guest paperwork or documentation.

· Set up accurate accounts for each guest upon check-in according to their requirements (i.e., sharers, separate room/tax/incidentals, comp).

· Ask for and enter Marriott Bonvoy information (e.g., number, name, address) when taking reservation or checking guest in.

· Ensure rates match market codes and that any exceptions are documented and include an explanation.

· Sell a room/accommodation to guests without reservations based on availability.

· Ensure mobile guests are acknowledged and thank guest for their loyalty & using the APP

· Print contingency lists to have a record of all guests in case of emergency.

· Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.

· Complete designated cashier and closing reports in the computer system.

Guest Services

· Contact appropriate individual or department (e.g., Housekeeping, Engineering, Loss Prevention) as necessary to resolve guest call, request, or problem.

· Follow up with guests to ensure their requests or problems have been met to their satisfaction.

· Receive, record, and relay messages accurately, completely, and legibly.

· Ensure that any outstanding requests or problems from the previous day receive priority and are resolved.

· Answer, record, and process all guest calls, requests, questions, or concerns.

Security

· Notify Loss Prevention/Security of any guest reports of theft.

· Report work-related accidents, or other injuries immediately upon occurrence to manager/supervisor.

· Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

· Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

· Maintain awareness of undesirable persons on property premises.

  • Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

  • Minimum Diploma in Hospitality Management / Hospitality Operations / Hospitality Services
  • At least 3 years of relevant working experience & supervisory level
  • Great knowledge about Singapore's tourism
  • Great presentation, communication and problem-solving skills
  • Great knowledge of Hotel Operating System (e.g. Opera, Micros) and MS Office application software
  • Customer-oriented, pleasant and outgoing personality
  • Well-organized & great follow-up skills
  • Great teamwork
  • Able to start work within short notice period

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

  Apply Now  

Assistant Front Office Manager

18-Feb-2025
UOL Claymore Investment Pte Ltd | 49530 - Orchard, Central Region

UOL Claymore Investment Pte Ltd


Job Description

Be part of the amazing team at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape and grow your hospitality career with us!

 

The Assistant Front Office Manager plays a critical role in managing and coordinating the Front Office functions and activities of reception, cashiering, telephone services, bell services, concierge and Club services, always ensuring that plus-one service is delivered at all touchpoints. He/She will report to the Front Office Manager.

 

Key Responsibilities

  • Personally deliver and facilitate through our Associates, a professional, engaging and intimate guest experience at the various front office touch points from the point of arrival to departure.
  • Empowers Front Desk Associates to successfully handle guest needs, special requests, and complaints.
  • Closely monitor all VIP guests and requests.
  • Maintain information on prices, rates, special packages, programs, etc, while ensuring all Associates are trained in all areas.
  • Determines work procedures and ensure that the prepared work schedules support the smooth operation of the department.
  • Performs administrative and financial duties such as management reports, daily reports, credit card reversals, bank deposits, accounts receivables, rooming lists, and office supply inventory.
  • Manage, in conjunction with the Reservations team, the hotel’s room inventory, the aim being to maximize revenue and to increase yield.
  • Prepare and operationalise the hotel’s annual Front Office budget covering manpower requirement, operating expenses and capital expenses. Manages departmental expenses within budgeted guidelines.
  • Stay updated of latest trends in Front Office and Hospitality and be able to recommend enhancements or improvements to level up the service or offerings of the Department.
  • Ensure that all equipment used in the front office such as telephone systems, etc are in good working condition.
  • Coach and train front desk staff on proper revenue management procedures, including successful selling / upselling techniques, current specials and/or promotions, and rate structures.
  • Supervise the deployment of Associates to ensure adequate and effective coverage.
  • Conduct performance review of Associates, identify performing potentials and coach / train in areas for development.
  • Work closely with People & Culture department to attract talent and is responsible for Associate retention.
  • Ensure clear, timely and regular communication to keep all Associates updated and abreast of Department/Hotel developments and progress.
  • Ensure Luxury Quality Assurance (LQA) standards are met, and regular trainings are provided to all Associates. Ensure each individual staff is capable of meeting all LQA requirements.
  • To responsible for front office operations during the absence of Front Office Manager.
  • Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.

 

We are looking for a go-getter with a guest-oriented personality and have at least 5-8 years of experience in a similar capacity in the hospitality industry. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests.  If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

 

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

  Apply Now  

Revenue Manager (Hospitality)

18-Feb-2025
iSupport Worldwide | 49512 - Ortigas, Pasig City, Metro Manila

iSupport Worldwide


Job Description

Be a part of our fast-growing team and unchain all the possibilities!

 

What is your Mission?

We are looking for Revenue Manager (Hospitality) to optimize revenue opportunities for multiple properties. The role involves performing hands-on revenue management, reviewing and recommending rates and promotions, analyzing market trends, and driving revenue strategies across various platforms. You will oversee forecasting, budgeting, and competitive analysis to ensure the achievement of property objectives, while also training staff on systems and tools to enhance revenue performance.

You will provide the best service to our partner brands by performing these tasks:

  • Maximize revenue opportunities through hands-on revenue management and strategic recommendations.
  • Conduct revenue management for new and transitioning properties to improve and sustain top-line performance.
  • Drive revenue at multiple properties:
    • Review property reports and recommend rates and promotions.
    • Analyze pace and channel reports to identify opportunities.
    • Provide suggestions for forecasting and budgeting.
    • Coordinate revenue management systems and access (Synxis, STR, OTA Insight, etc.).
    • Train property staff on using reports and systems.
  • Ensure continuity in revenue management by handling day-to-day tasks as needed.
  • Review property forecasts and balance the needs of transient and group sales.
  • Monitor and analyze competition through shop reports and the internet, adjusting rates accordingly.
  • Analyze local events to project potential revenue opportunities.
  • Benchmark property performance using competitive reports like STR.
  • Recommend tactical inventory and pricing strategies based on short and long-term forecasts.
  • Identify trends, opportunities, and obstacles using system data, making recommendations with hotel leaders.
  • Ensure accurate and timely revenue management reporting and meetings.
  • Stay informed on hotel rates, room types, and competitor offerings.
  • Create and manage rate plans, packages, and special offers across platforms.
  • Lead revenue management meetings.
  • Maximize room revenue through various distribution channels.
  • Regularly monitor distribution channels for positioning, accuracy, and competitor analysis.
  • Perform audits and system maintenance to ensure content accuracy in PMS and CRS.
  • Communicate strategies and procedures across departments.
  • Review group pick-up reports and communicate with Sales regarding group cut-offs.
  • Oversee flash sale relationships, strategies, and tactics.
  • Report on the production of wholesalers and receptive operators.
  • Perform other tasks as assigned.

 

Who are we looking for? 

  • 5-6 years of experience in revenue management.
  • Strong written and verbal communication skills.
  • In-depth knowledge of hotel front office, housekeeping operations, and accounting procedures.
  • Proficient in hotel property management and point-of-sale systems.
  • Strong computer literacy in Microsoft Office, particularly Word, PowerPoint, and Excel.
  • Financial management skills, including budget management, expense control, and Profit and Loss analysis.
  • Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship-building.

 

Company Perks

  • Above-industry salary package and incentives
  • Comprehensive HMO benefits and life insurance from day 1
  • Free learning and development courses for your personal and career growth
  • Dynamic company events
  • Opportunities for promotion
  • Free meals and snacks

  Apply Now  

Sales Manager (Hotel)

18-Feb-2025
Anchor Land Holdings Inc. | 49513 - Pasay City, Metro Manila

Anchor Land Holdings Inc.


Job Description

Sales and Partnerships

  • Execute strategic sales activities to penetrate assigned market segments, including face-to-face meetings, client entertainment, telephone outreach, and promotional events.
  • Develop and maintain strong relationships with key accounts, focusing on corporate, airline, leisure, group bookings, and banquet business.
  • Identify opportunities for sponsorships and collaborations to enhance revenue and brand visibility.
  • Prepare and negotiate proposals, contracts, and corporate rates tailored to client needs.

Client Relationship Management

  • Provide after-sales service, promptly addressing client feedback and resolving complaints in coordination with relevant departments.
  • Maintain strong client connections by tracking significant dates (e.g., birthdays, company anniversaries) to personalize engagements.
  • Respond to all client inquiries within 24 hours, ensuring a seamless customer experience.

Revenue and Strategy

  • Achieve individual and team sales targets by securing group bookings and high-value accounts.
  • Optimize revenue through effective yield management based on approved rates and room categories.
  • Conduct regular competitor analysis and market intelligence to identify trends and opportunities for business growth.

Administrative and Reporting

  • Submit weekly sales reports, itineraries, entertainment schedules, and expense summaries to the Assistant Director of Sales.
  • Provide detailed updates on sales activities, including a summary of client visits, competition insights, and follow-ups.
  • Regularly prepare and present marketing intelligence reports to aid in strategic decision-making.

Miscellaneous

  • Represent the company in industry and civic organizations to cultivate potential business opportunities (subject to approval by the Assistant Director of Sales or Director of Sales & Distribution).
  • Support the company's commitment to its brand standards and uphold the values of Anchor Land Holdings Inc. and its subsidiaries.
  • Perform additional duties as assigned by the management.

  Apply Now  

EXECUTIVE CHEF

18-Feb-2025
ONE TASTE PTE. LTD. | 49493 - Paya Lebar Air Base, East Region

ONE TASTE PTE. LTD.


Job Description

Job Description:

Responsible for the consistent preparation of innovative and creative cuisine of the highest quality, presentation and flavour for the dining rooms, banquets and other food facilities, resulting in outstanding guest satisfaction. Additionally responsible for the smooth running of the kitchen and manage areas of profit, stock, wastage control, hygiene practices and training within the kitchen.

Executive Chef Duties and Responsibilities:

• Trains, develops and motivates supervisors and culinary staff to meet and exceed established food preparation standards on a consistent basis.

• Teaches preparation according to well defined recipes and follows up and discusses ways of constantly improving the cuisine at the property.

• Display exceptional leadership by providing a positive work environment, counselling employees as appropriate and demonstrating a dedicated and professional approach to management.

• Should be able to provide direction for all day-to-day operations in the kitchen.

• Understand employee positions well enough to perform duties in employees' absence or determine appropriate replacement to fill gaps.

• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

• Utilizes interpersonal and communication skills to lead, influence, and kitchen staff.

• He/She should advocate sound financial/business decision making, demonstrates honesty, integrity and also leads by example.

• Provides and supports service behaviours that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Delegates as appropriate to develop supervisors and subordinates to accept responsibility and meet clearly defined goals and objectives.

• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.

• Actively involves in menu development and maintaining updated and accurate costing of all dishes prepared and sold in the Food and Beverage operation.

• Determines how food should be presented, and create decorative food displays.

• Recognizes superior quality products, presentations and flavour.

• Ensures compliance with food handling and sanitation standards.

• Follows proper handling and right temperature of all food products.

• Ensures all equipment in the kitchen is properly maintained and in working order in accordance with local Health department and hotel standards.

• Coordinates with the purchasing department for the acquisition of needed goods and services.

• Ensure all products are prepared in a consistent manner and meet departmental appearance/quality standards.

• Ensure proper grooming and hygiene standards for all kitchen staffs.

  Apply Now  

Assistant Operations Manager (Hotels)

18-Feb-2025
Resorts World at Sentosa Pte Ltd | 49522 - Sentosa, Central Region

Resorts World at Sentosa Pte Ltd


Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



Job description:

Primary Responsibilities:

  • Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.
  • Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience
  • Coach and guide team members to ensure high level of guest satisfaction
  • Work closely with other business units to fulfill and meet guest expectations
  • Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues

Requirements:

  • Minimum Diploma or Degree in Hospitality or Tourism Management
  • Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel
  • Possess excellent communications, leadership and interpersonal skills
  • Able to perform independently and as well as a good team player
  • Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
  • Able to perform shift work, including weekends and public holidays

  Apply Now  

Operations Manager (Hotels)

18-Feb-2025
Resorts World at Sentosa Pte Ltd | 49524 - Sentosa, Central Region

Resorts World at Sentosa Pte Ltd


Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.



Job description:

Primary Responsibilities:

  • Develop, review and update of policies and procedures for Front Office operations
  • Conduct and support on-going Training programs for Front Office personnel especially on-the-job training
  • Ensure that the established quality standard and high level of work performance are maintained, including grooming and conduct standards and initiate disciplinary actions when necessary
  • Plan and prepare the work schedule for Reception to ensure that all sections within the Front Office are adequately staffed daily according to the roster
  • Conduct daily briefings and work closely with Assistant Operations Manager to implement and maintain Front Office procedures, systems and controls

Requirements:

  • Minimum Diploma or Degree in Hospitality or Tourism Management
  • Minimum 6 years' experience in similar capacity in a 5-star property
  • Knowledge of Opera Cloud and proficiency in process management tools.
  • Possess good organizational and leadership skills, with an eye for detail and process improvement.
  • Team player who is self-motivated and able to perform under pressure
  • Excellent communication, leadership, problem-solving and interpersonal skills
  • Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint
  • Able to perform shift work, including weekends and public holidays

  Apply Now  

Housekeeper

18-Feb-2025
EM Services Pte Ltd | 49481 - Singapore

EM Services Pte Ltd


Job Description

Responsibilities:

  • To perform daily housekeeping tasks (such as bed cleaning and making, toilet washing, office cleaning, high dusting, surface wiping, floor sweeping and mopping, replenish of consumable items, clearing of rubbish, etc…)
  • To multi-task and perform any other projects such as project cleaning using machines as and when required.
  • Any other relevant duties as and when assigned by the Superior.

Requirements:

  • No qualification is needed and training will be provided
  • 6 days / week, Off day rostered, 7am-7pm or 7pm-7am

We regret to inform only shortlisted candidates will be notified

  Apply Now  

Pastry Chef De Partie

18-Feb-2025
Accor Asia Corporate Offices | 49490 - Singapore

Accor Asia Corporate Offices


Job Description


Company Description

Sofitel Singapore City Centre, an iconic hotel which opens in October 2017 will form part of a mixed-use development at Tanjong Pagar Centre, a multi-billion dollar development, which will become Singapore’s tallest building at 290 meters set around landscaped parkland and direct MRT station access.

The 223-room Sofitel Singapore City Centre will offer chic designed rooms, 4 Food and Beverage options, a ballroom, and several meeting rooms, fitness and pool facilities.

Job Description

Job Responsibilities:

  • Ensure a professional running of his kitchens and has to ensure that agreed quality, hygiene and other standards are kept or surpassed at all times.
  • Responsible for in the daily requisitioning of all food goods.
  • Be familiar with local requirements and sanitation regulations.
  • Provides leadership, training and supervision on all production in his kitchen and oversees the quality as well as timely distribution of the food product served.
  • Works closely with the Executive Chef in planning adequate supply of required items for restaurants and banquets, menu development and other related areas.
  • Creates enthusiasm for training and development amongst his subordinates.
  • Motivates and leads by example.
  • Communication of food trends and market needs to ambassadors.
  • Communication of local requirements, food sanitation laws, safety regulations and other to all staff.
  • Foster positive thinking and motivation within all Food and Beverage kitchens by giving active assistance and advice on more effective ways of running the kitchens.
  • Plan in conjunction with the Executive Chef and outlet Managers activities, promotions, menu implementations according to the annual marketing plans.
  • Ensure that all designated action points from daily briefings or bi-monthly operational meetings are being followed by the individuals concerned.
  • Ensure that positive working relations with non-Food and Beverage departments are fostered giving cooperation at all times.
  • Be aware of and comply with all legislation affecting the operation, including licensing regulations, health regulations and fire and safety regulations.
  • Relate guest comments, positive or negative, to the Executive Chef, making use of the kitchen log book.
  • Assist the Executive Chef in compiling the annual marketing plans and budgets.
  • Ensure disciplinary and grievance procedures are properly adhered to and followed.
  • Be responsible for and accountable for the overall food cost as well as kitchen supplies, kitchen energy costs and kitchen utensils in the Pastry department.
  • Assist the Executive Chef in constantly finding ways to further improve the Food cost through strategic purchasing, without negatively affecting pre-determined quality standards.
  • Constantly strive to reduce energy consumption through awareness campaigns within all kitchens.
  • Conduct weekly inspections of kitchens and restaurants with follow-ups.
  • Prepares monthly work schedule for his subordinates, Creates and develops new dishes and recipes by keeping up with the latest market trends.
  • Plan, co-ordinate and supervise all menu implementations in conjunction with the Executive Chef in a timely manner.
  • Assist in the preparation and control of daily and weekly market lists.
  • Be fully responsible for the labour budget of his assigned kitchen department
  • Any other reasonable request as required by Hotel Management.

Qualifications

Job Specifications:

  • Previous experience of similar level, minimum two years in a commercial pastry kitchen environment, preferably 5 star luxury environment
  • Immaculate grooming, articulate in communication and interpersonal skills with the ability to lead and mentor ambassadors
  • Has the ability to work autonomously
  • Has the ability and willingness to undertake further development
  • An understanding of luxury guest expectations.

  Apply Now  

Weddings, VIP, Special Services Manager, Disney Cruise Line

18-Feb-2025
Disney Cruise Line | 49492 - Singapore

Disney Cruise Line


Job Description

Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of our business, combined with global growth and collaboration result in an inclusive employee experience characterised by continuous learning, development and achievement.

About Signature Experiences

Disney Signature Experiences (DSE) is a segment of Disney Experiences offering family travel and leisure experiences beyond theme parks. The Group, Events & Services Team under DSE focuses on planning, executing and coordinating premier experiences for all contracted groups, marketing & media events, special services, VIPs and weddings for Disney Cruise Line and A&E.

About Disney Cruise Line

Since launching in 1998, Disney Cruise Line (DCL) has established itself as a leader in the cruise industry, providing a setting where families can reconnect, adults can recharge and children can experience all Disney has to offer. Today, the award-winning Disney Cruise Line continues to expand its blueprint for family cruising with a fleet of five ships — the Disney Magic, Disney Wonder, Disney Dream, Disney Fantasy and Disney Wish — and eight more ships on the way by 2031. The Disney Cruise Line fleet sails to destinations in The Bahamas, the Caribbean, Europe, Alaska, Mexico, Canada, Hawaii, the South Pacific, and Australia and New Zealand. The Disney Adventure, setting sail in 2025, will be the first to home port in Singapore.

About the Role

This Weddings, VIP,  Special Services Manager position is responsible for building a strategic program, increasing sales and driving revenue for Disney Cruise Line Destination Weddings/Vow Renewals. It will also lead initiatives to plan, strategize and optimize the VIP Services product offerings that will influence and negotiate with all internal and external contacts, identify and assess risk in addition to making recommendations to partners.

There may be a need to flex across various teams within the Groups, Events & Services department that include Groups & Events and Marketing & Media. This is a high-capacity role that interacts directly with senior executives across the company, external leaders of businesses and high-profile celebrities.

This blended role will aim to promote the Disney Cruise Line Wedding brand and build relationships through an effective sales and service strategy. We ask that you have extensive networking, attending industry & association events, industry knowledge and understanding of a service-based sales strategy.

This role requires the person to be flexible in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel.

Responsibilities:

  • Build a strategic program, increasing sales and driving revenue for Disney Cruise Line Destination Weddings/Vow Renewals
  • Drive decisions and influence strategy to maximize revenue for Disney Cruise Line and will work closely with Revenue Management, Sales, Marketing and Disney Fairytale Weddings partners

  • Collaborate with business, finance and operations teams on Long Range / Annual Planning and other strategic initiatives
  • Promote the Disney Cruise Line Wedding brand and build relationships through an effective sales and service strategy
  • Lead initiatives to plan, strategize and optimize the VIP Services product offerings that will influence and negotiate with all internal and external contacts, identify and assess risk in addition to making recommendations to partners
  • Collaboration with numerous teams across the Disney Signature Experiences and DX organization

Required Experience:

  • Minimum 6 years of professional experience in group / event planning and executing experience with VIP clientele in the travel industry, utilizing data analytics to execute sales tactics and implement process improvements  Preferred minimum 3 years’ team leadership experience, both with direct reports and team members
  • Proven success working with levels of leadership and support teams
  • Demonstrated ability to exceed demands of various internal stakeholders
  • Have extensive networking, regular attendance at industry & association events
  • Possess industry knowledge and understanding of a service-based sales strategy

Required Skills:

  • Strong and proven leadership and collaboration skills
  • Ability to lead multiple cross-functional teams through planning process for projects and tactics
  • Own the servicing of assigned ceremonies from beginning to end
  • Problem solver, organizational skills and multi-task oriented
  • Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies used
  • Ability to manage and track budgets
  • Work in a fast-paced environment, managing multiple projects with varying priorities and deadlines
  • Effectively communicate verbally and in writing with all levels of the organization
  • Ability to maintain an elevated level of confidentiality

Schedule Requirements:

  • Flexibility in scheduling as necessary for a 7-day a week operation including days, weekends, nights and occasional travel

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

  Apply Now  

Senior Duty Manager

18-Feb-2025
SSG Hotels Pte Ltd | 49529 - Singapore

SSG Hotels Pte Ltd


Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s luxury boutique hotel group with four hotels in Singapore, all of which are franchised under Marriott International—the world’s largest and most prestigious hotel company.

Marriott Hotels:

· Duxton Reserve Singapore, Autograph Collection

· Maxwell Reserve Singapore, Autograph Collection

· The Vagabond Club, a Tribute Portfolio Hotel

· The Serangoon Club, a Tribute Portfolio Hotel

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

· As an associate of a Marriott hotel, you, your parents or parents-in-law, children, spouse/domestic partner, and siblings are eligible for discounts on F&B and room rates in 8,700+ hotels worldwide

· As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalised learning experiences designed to help you thrive in your Marriott career journey

· Comprehensive health insurance plan with Raffles Insurance with the option to upgrade at subsidised corporate rates

· 2-night yearly staycation including all meals and beverage (incl. alcoholic) in any of the four Garcha Group hotels in Singapore

· 20% off food & beverage at Garcha Group restaurants and bars and all Marriott hotels

Essential Functions

  • Take every opportunity to amaze the guests.
  • Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
  • Handle complaints.
  • Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
  • Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
  • Utilize interpersonal and communication skills to lead, influence and encourage others
  • Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
  • Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
  • Coordinate activities with other hotel departments.
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
  • Ensure the timely completion of performance appraisals.
  • Function in place of the Front Office Manager in his/her absence.
  • Be knowledgeable of policies regarding emergency procedures and security concerns.
  • Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager

Teamwork Skills:

  • Be an enthusiastic, helpful and positive member of the team.
  • Be professional, responsible and mature in conduct and behavior.
  • Be understanding of, encouraging to and friendly with all co-workers.
  • Be self-motivated and use time wisely.
  • Maintain open line of communication with each department.
  • Communicate pertinent information.
  • Respond positively to new ideas.
  • Openly accept critical/developmental feedback.
  • Report to work on time.
  • Give adequate notice if going to miss work.
  • Be available to work a flexible schedule to include weekends and holidays.
  • Maintain effective communication through the use of meetings, log books and bulletins.
  • Be available to help other departments in emergency situations.
  • Perform other assignments as directed by the General Manger.
  • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

  • Must be able to speak, read, write and understand English.
  • Requires good communication skills, both verbal and written.
  • Most tasks are performed in a team environment with the employee acting as a team leader.
  • Must possess basic computational ability.
  • Must possess basic computer skills.
  • Extensive knowledge of the hotel, its services and facilities.

  Apply Now  

OPERATION MANAGER - HOUSEKEEPING

18-Feb-2025
Infinix Hospitality Management Pte. Ltd. | 49541 - Singapore

Infinix Hospitality Management Pte. Ltd.


Job Description

Job Description & Requirements

Responsibilities:

1. To Oversee daily operation and activity for Hotel department

2. Liase with director on planning and execution of tasks/projects

3. Liase with HR Department for manpowper planning and if required conduct interview.

4. Assist HR & Director to develop and improve KPI’s

5. Act as a communication conduct between management and staff.

6. Resolve conflicts and mediate disputes between employees.

7. Attend to complaints and ensure customers' satisfaction

8. Any other duties assigned by directors

Requirements:

1. Able to work in islandwide locations, and able to go to multiple locations daily.

2. Able to work OT including weekends and public holidays.

3. Atleast 2-3 years’s of relevant experience

4. Excellent interpersonal skills

  Apply Now  

Event Management - Assistant Manager25027515

18-Feb-2025
The Ritz-Carlton Millenia Singapore | 49556 - Singapore

The Ritz-Carlton Millenia Singapore


Job Description

JOB OVERVIEW  

Responsible for all aspects and functions of the Event Management Department; focus on Groups and Corporate Events, coordinate/manage all details with client requests from Sales Phase to Post Event Phase, maintain high standards of service. 

As a member of the Sales & Marketing Division, develops and implements strategies/best practices that deliver products and services to meet or exceed the needs and expectations of the Ritz Carlton guests and employees. The position is responsible for meeting planner and employee satisfaction; and the financial performance of the department.

Qualifications 

Essential: 

  1. High school and college graduate.
  2. A minimum of two years of Hotel experience.
  3. Knowledge of food and beverage service.
  4. Knowledge of menu development and pricing quotation.
  5. Ability to effectively communicate in English with guests, management and co-workers to their understanding.
  6. Ability to provide legible communication.
  7. Ability to compute basic mathematical calculations.
  8. Familiarity with food and beverage cost controls.
  9. Familiarity with Sales and Marketing tools.
  10. Knowledge of Room Block Management.

Desirable:

  1. Diploma or degree in Hotel Management.
  2. Previous experience in food and beverage.
  3. Any previous culinary training.
  4. Computer training (e.g., Word/Excel/Power Point).
  5. CMP (Certified Meeting Professional) Certification.
  6. Proficient in Delphi Sales & Marketing System and Opera System.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  Apply Now  

Sous Chef - Summit Ridge Tagaytay (Cafe Summit)

18-Feb-2025
Robinsons Hotels and Resorts | 49515 - Tagaytay City, Cavite

Robinsons Hotels and Resorts


Job Description

The Sous Chef will work closely with our culinary team to deliver exceptional dining experiences to our guests at Cafe Summit Tagaytay. This involves assisting the Head Chef with daily kitchen operations, maintaining and elevating food quality, and leading the team in the Head Chef’s absence.
 

Key Responsibilities:

  • Assist and oversee food preparation, cooking, and plating, inventory, food costs
  • Supervise and train kitchen staff
  • Ensure hygiene, safety, and food quality standards in compliance with health and safety regulations
  • Collaborate in menu planning and recipe development (R&D), and seasonal specials
     

Requirements:

  • At least 3-5 years experience as a Sous Chef in a hotel setting
  • Strong leadership and kitchen management skills.
  • Culinary degree/ diploma or relevant experience
  • Flexible and has the ability to thrive in a fast-paced environment

  Apply Now  

Assistant Chinese Restaurant Manager (Next to Tuas Link MRT)

18-Feb-2025
RAFFLES MARINA LTD | 49547 - Tuas, West Region

RAFFLES MARINA LTD


Job Description

Job Requirements

  • Able to explain and recommend food and beverages according to guest requests and requirements, such as preparations methods, ingredients used, portion size and presentation, etc
  • Ensure strict hygiene and cleanliness standards are constantly and consistently upheld and adhered to. 
  • Assist in the supervision of casual staff are deployed to achieve operation effectiveness.
  • Be service oriented, uphold quality, sincere customer relations service.
  • Coordinate with kitchen staff to ensure timely preparation and presentation of food items while adhering to quality standards and recipes.
  • Collaborate with marketing teams to develop and implement marketing strategies, promotions, and special events to attract and retain customers.

 

Requirements 

  • At least 2 years work experience, preferably in a Chinese restaurant or similar role in the food service industry.
  • Willing to work on weekends, and holidays as required in the restaurant industry.
  • Passion for people & food
  • Possess great service attitude
  • Energetic team player

 

Benefits
- AWS
- Staff Meals 
- Uniforms/Shoes provided 
- Medical & Dental Benefits
- Birthday Leave

  Apply Now  

[Leading Resort Brand] Regional MEP Manager

18-Feb-2025
Ambition Group Singapore Pte. Ltd. (SG) | 49546 - West Region

Ambition Group Singapore Pte. Ltd. (SG)


Job Description

Role Overview

We are seeking a seasoned and dynamic MEP professional to provide technical advisory services for hospitality projects, including new builds, conversions, re-branding, and refurbishment initiatives. The ideal candidate will play a crucial role in ensuring design, construction, and operational standards are maintained, while championing sustainability and innovation throughout the project lifecycle.

 

 

Key Responsibilities:

Technical Advisory & Brand Standards:

  • Ensure adherence to design brand standards from project inception through hotel openings.
  • Provide engineering advisory and technical support for new builds, conversions, re-branding, and refurbishment projects.

Design & Engineering Support:

  • Prepare detailed engineering service briefs for new projects.
  • Review consultant designs to ensure efficiency and operational appropriateness.
  • Conduct pre-opening reviews and contribute to due diligence processes for potential conversions or renovations.

Project Compliance & Site Inspections:

  • Conduct regular site visits to assess compliance with brand and technical standards.
  • Perform property inspections and develop Property Improvement Plans (PIPs).

Sustainability Initiatives:

  • Identify and implement decarbonization, waste management, and energy/water efficiency efforts.
  • Advise on sustainability certifications, including Green Mark, LEED, and EarthCheck compliance.

Operational & Safety Support:

  • Provide guidance on fire, life, and safety issues, as well as environmental compliance.
  • Offer ongoing technical advice to hotel engineering teams to maintain brand standards.

 

 

 

Ideal Requirements:

  • MEP Design Review Expertise:Proven experience in reviewing mechanical, electrical, and plumbing (MEP) designs to ensure compliance with technical and operational requirements.
  • Hospitality Experience: Background in consultancy or as an owner's representative, with a strong advantage for experience in hospitality new-build projects.
  • Regional Project Experience: While this is a global role, the current focus will be on APAC projects. Familiarity with the regional landscape and industry standards is preferred.
  • Travel Flexibility: Willingness to travel regionally 1 to 2 times per month for durations of 3 to 4 days per trip

 

 


Data provided is for recruitment purposes only. Only shortlisted candidates will be notified.
Business Registration Number : 200611680D | Licence Number : 10C5117 | EA Registration Number:R1112853

#LI-LQ1

  Apply Now  

Housekeeper

17-Feb-2025
Hyperfuture Information Technology Solutions | 49443 - Angeles City, Pampanga

Hyperfuture Information Technology Solutions


Job Description

 

  1. Educational Background – At least high school graduate.
  2. Work Experience – Experience in janitorial or housekeeping work is an advantage but not required.
  3. Physical Fitness – Must be physically fit to perform cleaning tasks such as sweeping, mopping, and lifting.

  Apply Now  

Restaurant Manager

17-Feb-2025
Private Advertiser | 49448 - Antipolo City, Rizal

Private Advertiser


Job Description

Key Responsibilities:

Supervise restaurant staff and daily operations.

Ensure excellent customer service and handle complaints.

Manage budgets, control costs, and maximize profitability.

Oversee inventory, ordering, and stock control.

Ensure compliance with health, safety, and hygiene regulations.

Recruit, train, and evaluate staff performance.

Develop and implement marketing and promotional strategies.

Maintain relationships with vendors and suppliers.


 

 

  Apply Now  

Assistant Manager, Events

17-Feb-2025
Shangri-La Singapore | 49432 - Bedok North, East Region

Shangri-La Singapore


Job Description

Shangri-La Rasa Sentosa, Singapore

We are looking for Assistant Manager, Events Sales (Corporate)

As Assistant Manager, Events Sales (Corporate), we rely on you to:

  • Assist the Director, Event managing and executing sales effectively, communicate and achieving targeted goals and objective with team members
  • Responsible for corporate events sales activities in both local and international partners
  • Implement the sales activities and action plans outlined in the sales plan of the hotel
  • Maintain sales and service standards of the team

We are looking for someone who:

  • Has a passion for Sales
  • Is a strong team player
  • Has a can-do attitude
  • Enjoys crafting creative and best-fit solutions for business partners and customers
  • Has strong interpersonal and communication skills
  • Able to engage in a friendly and professional manner with business partners and customers

We Offer

  • 5-day work week
  • Learning and Development opportunities for career development
  • Medical and insurance coverage
  • Special employee discount within Shangri-La Group
  • Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

  Apply Now  

FOOD & BEVERAGE MANAGER

17-Feb-2025
Sol Y Viento Hotels and Resorts | 49445 - Calamba City, Laguna

Sol Y Viento Hotels and Resorts


Job Description

  • College Graduate/Degree holder of a four-year course in B.S. in Hotel Restaurant Administration/Management or any related field.
  • Minimum of 2 years experience in the same position/capacity in a four or five-star hotel; or three years as Asst. F&B Manager position in a local or international hotel chain. 
  • Responsible for overseeing all aspects of the hotel's food and beverage operations, including managing staff, developing menus, maintaining inventory, ensuring customer satisfaction, adhering to budgets, and complying with health and safety regulations
  • Must be physically and mentally fit
  • Proficiency in oral & written English – A MUST.

  Apply Now  

DUTY MANAGER

17-Feb-2025
Sol Y Viento Hotels and Resorts | 49446 - Calamba City, Laguna

Sol Y Viento Hotels and Resorts


Job Description

  • College Graduate/Degree holder of a four-year course in B.S. in Hotel Restaurant Administration/Management or any related field.
  • Minimum of 2 years experience in the same position/capacity; or four years holding the Supervisory position either in Front Office or Food & Beverage
  • Oversees the hotel's Lobby operations, ensuring that guests are handled quickly and efficiently with all their needs.
  • Ensures that product quality standards are met and maintained through routine inspection of guest and employee facilities, rooms for discrepancies and deficiencies.
  • Maximization of the daily revenue during their shift
  • Must be physically and mentally fit
  • Knowledge of the area's local dialect
  • Proficiency in oral & written English – A MUST.

  Apply Now  

Restaurant Manager

17-Feb-2025
Cebu Golden Restaurant Inc. | 49449 - Cebu City, Cebu

Cebu Golden Restaurant Inc.


Job Description

About Cebu Golden Restaurant Inc.:

Our story began in 1982 as a cozy corner in Cebuano homes. With your support, we have expanded nationwide, weathered challenges, including the pandemic, emerging stronger and more resilient than ever.

For decades, we have symbolized Filipino celebrations. Now, as we move forward, we are diligently working on our recipes, preserving the old traditions while incorporating new ideas. In order to appeal to a diverse range of patrons, Cebu Golden Restaurant Incorporated (CGRI), the mother brand, introduces new and revamped restaurant ventures—Hukad Everyday Filipino, Hukad Kafe, Balay sa Busay, An'dale, dá.yun Asian Noms, Golden Cowrie Binisaya—and more coming soon.

These exciting additions further enhance our commitment to providing unique dining experiences that cater to various tastes and preferences.

JOIN OUR TEAM AS A RESTAURANT MANAGER!

Job Responsibilities:

  • Oversee daily restaurant operations, ensuring smooth coordination between front-of-house and back-of-house teams.
  • Monitor and maintain food quality, presentation, and service standards.
  • Create staff schedules to ensure adequate coverage during peak and off-peak hours.
  • Monitor inventory levels and coordinate with suppliers to manage food and beverage stock efficiently.
  • Handle customer inquiries, feedback, and complaints in a professional and timely manner.
  • Analyze sales reports, monitor financial performance, and implement strategies to meet or exceed revenue targets.
  • Ensure proper cash handling, reconciliation, and financial reporting processes.
  • Foster a positive work environment that promotes teamwork, growth, and employee satisfaction.

Job Types: Full-time, Permanent, Fixed term, Fresh graduate

Benefits:

  • Company events
  • Employee discount
  • Flexible schedule
  • On-site parking
  • Opportunities for promotion
  • Paid training
  • Pay raise
  • Promotion to permanent employee

Schedule:

  • 8 hour shift
  • Flextime

Supplemental Pay:

  • 13th month salary
  • Overtime pay
  • Performance bonus

Job Types: Full-time, Permanent, Temporary

  Apply Now  

Assistant Manager

17-Feb-2025
SAM YAT EATING HOUSE PTE LTD | 49435 - Chinatown, Central Region

SAM YAT EATING HOUSE PTE LTD


Job Description

The Carving Board Grill

Floor Manager for TCB Grill, up to $3,700/month

We’re looking for a fun and ambitious Floor Manager to join our family, Come.Meat.Us!

Who are we?

We are a Grill.Bar nestled in the heart of Jurong East, serving up classic grill meats and seafood away from the bustling city centre. One of our aims is to provide a work environment for our teams to be as enjoyable as it is for our diners, creating a culture of fun and inclusivity, inspiring each other and giving opportunities for promotion and career progression.

As a Floor Manager, you will:

· Display excellent communication skills and promote communication within your team.

· Lead by example in everything you do!

· Work with our management team on all aspect of front of house.

· Inspire and motivate your team to have fun and achieve great results together!

· Work hard and celebrate your successes.

· Display high standards and take pride in your work.

· Think positively, look for opportunities to go above and beyond.

What you will get?

· 14 days annual leave

· Fixed Monday off-day

· Staff Meal allowance

· A positive work environment

· Reward and recognition (we love celebrating everything!)

· The opportunity to develop and grow with the brand and progress at your own pace

What’s next?

1. We will contact you to arrange a quick chat over the phone.

2. MEAT the team, ask as many questions as you wish

  Apply Now  

Junior Sous Chef

17-Feb-2025
Fairmont Singapore & Swissôtel The Stamford | 49464 - City Hall, Central Region

Fairmont Singapore & Swissôtel The Stamford


Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Junior Sous Chef

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

  • Efficient preparation of dishes and meals
  • Ensure consistent and smooth running of food production
  • Accuracy in recipes, cost control, ordering and stock management 
  • Strict adherence to purchasing procedures
  • Leading by examples on all hygiene requirements
  • Regular review of guest comments so that improvement can be driven in VOG
  • Liaison between Food and Beverage departments
  • Exceeding customer’s expectation by encouraging and promoting high level of service
  • Present in the Kitchen during service time
  • Recruit, induct and train a Culinary team who are competent and confident to exceed guest expectations  
  • Ensure that the kitchen staff work harmoniously in order to ensure timely production of quality foods
  • Support the Culinary and Stewarding team to be consistent in service, use a collaborative, enabling leadership style, have regular team meetings
  • Drive constant service and system improvement, be entrepreneurial
  • Developing strategy for cross-marketing with the aim of increasing profit
  • Use the performance review process to identify and develop talent for growth management performance issues, using coaching styles
  • Follow guidelines provided in Colleague Handbook 
  • Set example to others on personal hygiene and cleanliness on and off duty
  • Guide and train the Junior Colleague on a daily basis to ensure high motivation and productive working environment
  • Acquire culinary knowledge and skills to grow as a Chef de Cuisine
  • Interface the needs/requirements of other department with Kitchen

Qualifications:

  • Relevant Culinary School or College Diploma, preferred
  • Minimum of 5 years relevant experience in the management culinary position, preferably in similar operations style
  • Basic Food Hygiene Certificate 
  • Strong working knowledge with computer, Microsoft Office, Procurement & Requisition Module
  • Good interpersonal skills with ability to communicate with all levels of employees
  • Service oriented with an eye for details
  • Ability to work effectively and contribute in a team
  • Good presentation and influencing skills
  • Multicultural awareness and able to work with people from diverse cultures
  • Flexible and able to embrace and respond to change effectively
  • Ability to work independently and has good initiative under dynamic environment 
  • Self-motivated and energetic
     

Our commitment to Diversity & Inclusion:

We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

  Apply Now  

HOTEL MANAGER

17-Feb-2025
Sotogrande Hotel and Resort Group | 49444 - Davao City, Davao del Sur

Sotogrande Hotel and Resort Group


Job Description

About the role

We are seeking an experienced Hotel Manager to join the Sotogrande Davao Hotel  in Davao City, Davao del Sur. As the Hotel Manager, you will be responsible for overseeing all aspects of the hotel's operations, ensuring exceptional customer service and driving financial performance. This is a full-time, permanent position.

What you'll be doing

  • Manage day-to-day operations, including front desk, housekeeping, food and beverage, and maintenance
  • Develop and implement strategic plans to improve the hotel's financial performance, guest satisfaction, and operational efficiency
  • Oversee the hiring, training, and management of hotel staff to ensure high-quality service
  • Monitor and analyse hotel performance metrics, identify areas for improvement, and implement corrective actions
  • Ensure compliance with all relevant laws, regulations, and company policies
  • Collaborate with the sales and marketing team to develop and execute effective promotional strategies
  • Foster a positive and productive work environment that promotes employee engagement and development

What we're looking for

  • Minimum of 5 years of experience as a Hotel Manager or in a similar senior leadership role in the hospitality industry
  • Proven track record of successfully managing hotel operations, including budgeting, staffing, and guest relations
  • Excellent communication, problem-solving, and decision-making skills
  • Strong understanding of hotel management best practices, including revenue management, quality assurance, and regulatory compliance
  • Ability to lead and motivate a team of hotel staff to deliver exceptional customer service
  • Bachelor's degree in Hospitality Management or a related field

What we offer

  • Competitive salary and bonus structure
  • Comprehensive health and wellness benefits, including medical, dental, and vision coverage
  • Generous paid time off and holiday leave
  • Professional development opportunities and career advancement potential
  • Supportive and collaborative work environment

 

  Apply Now  

Assistant Manager (Bar & Lounge)

17-Feb-2025
PARKROYAL COLLECTION Marina Bay, Singapore | 49466 - Downtown Core, Central Region

PARKROYAL COLLECTION Marina Bay, Singapore


Job Description

Job Summary:

In this role, you will be managing alongside the manager in bar & lounge operations of the hotel to ensure the achievement of established beverage quality and guest service quality standards and departmental revenue and profit goals.

Keys Areas of Responsibility and Duties

  • Manage the day-to-day activities of the lounge & bar schedule employees to ensure proper coverage, and plan and assign work. Communicate and enforce policies and procedures.
  • Ensure all staff are properly trained, and certified as required, and have the tools and equipment needed to effectively carry out their job.
  • Establish and implement appropriate service recovery procedures in order to ensure total guest satisfaction
  • Create innovative programs and promotions to market special menu items and Support system-wide food and beverage programs. Monitor performance of such programs through analysis of guest feedback and financial results. Initiate corrective measures as needed. Conduct meetings to inform staff of special promotions, daily specials, and additional information.
  • Establish and maintain procedures to (1) ensure the security and proper storage of liquor, bar inventory and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc.in a timely and efficient manner, and (4) to minimize waste and breakage of glassware and Establish par levels for supplies and equipment. Establish procedures and timeframes for conducting inventory.
  • Ensure that all bar equipment, including but not limited to sinks, taps, blenders, cash registers, is in proper operational condition and is cleaned on a regular basis. Ensure that all bar & lounge facilities are cleaned, and properly stocked according to anticipated business volumes. .
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Perform other duties as assigned including assisting bar staff with their job functions during peak
  • Manage guest queries in a timely and efficient manner.

Requirements

  • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Hospitality/Tourism/Hotel Management or equivalent.
  • At least 3 year(s) of working experience in the related field is required for this position.
  • Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.
  • Able to work on weekends and public holidays.

 

We regret that only shortlisted applicants will be notified.

  Apply Now  

Finance Manager (Makati)

17-Feb-2025
Dempsey Resource Management Inc. | 49429 - Makati City, Metro Manila

Dempsey Resource Management Inc.


Job Description

Financial managers create financial reports, direct investments, and create plans and strategies for the long-term financial benefit of a business or organization. They may work at hotels, banks, and insurance companies, and work closely with the management team.

  Apply Now  

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