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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Job Description

• Responsible for the operations of Front Office functions

• Support Front Office Manager in ensuring department targets and review for improvement including guest review/social media rating & positioning/upsell/membership enrolment/DCC etc.

• Review work processes for possible improvements and efficiency

• Handles all guest complaints/ feedback in a professional manner

• Follow up on guest complaints efficiently and take corrective action

• Provides on-site support to guests' needs and queries

• Oversee and supervises guests arrivals and departures with the front office team

• Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests

• Ensures all reception and cashiering procedures are performed in accordance with established standards

• Works closely with other operational departments to provide seamless and consistent guest service

• Train new and existing staff to ensure consistency in service delivery

• To coordinate guests and staff during an emergency evacuation

• Review daily activities which include daily forecast/target/issues or incident regards to internal & external guest

• Performs any other job tasks assigned by the Front Office Manager

Job Specification

• Minimum O levels, Diploma or equivalent

• At least 2 years of relevant working experience in a similar capacity

• Good knowledge on PMS Opera

• Strong problem solving and analytical skills

• Excellent communications skills

• Customer service oriented and able to handle challenging situations professionally

• Ability to perform under pressure in a fast-paced environment

• Able to work shifts, weekends and public holidays

GP Hotel Management Pte. Ltd.

Global Premium Hotels Limited (GPHL) is one of the largest Singapore-owned hospitality companies, owning and operating 25 hotels across five brands. Our hotels include Mercure Singapore Tyrwhitt, ibis Styles Singapore Albert, Handwritten Collection, 14 ibis budget hotels in Singapore and 8 Fragrance hotels.

Job Description

If you fancy a cool, easy-going atmosphere full of dynamic and spirited individuals, you are at the right place.

We are on the lookout for passionate, optimistic and fun-loving people to join our big family of Wonderful People.

With our wide array of hotels and brands, there are countless opportunities and exposure to work in different stories. You will be immersed with prospects in career and learning development, employee recognition, mentorship and benefits even when you travel.

Job Details (Here’s what you can expect!)

• You get to work primarily in 1 of our 25 hotels in Singapore

• 5 days’ work week

• Mobile and Duty meal allowance

• Attractive incentives and bonus

• Staff rates at Accor hotels in Singapore and worldwide

• Birthday leave

Responsibilities

• Lead and manage front office operations to ensure adherence to organisational standards and procedures

• Supervise the front office team’s service performance in response to guests' needs and requests to ensure guest satisfaction. Manage service recovery for escalated guests' concerns and feedback

• Ensure compliance with data protection regulations and security procedures for guest registration and payment transaction

• Monitor room inventory closely and ensure effective utilisation of rooms

• Organise and supervise the day-to-day housekeeping operations to ensure rooms and public areas are well-maintained

• Ensure workplace safety and security for staff and guests through compliance and prevention management. Manage emergency situations

• Identify and resolve deviations and irregularities in operations

• Plan manpower allocation and ensure smooth operations

• Provide coaching and guidance to improve staff work performance

• Review systems and processes for workflow and productivity improvement

Requirements

• Minimum 2 years of managerial experience in the hotel industry

• Passionate in delivering exceptional level of guest service

• Strong communication and problem-solving skills

• Works well under pressure in a fast-paced environment

• People-centric, outgoing, independent, and resilient

• Able to work shifts, including on weekends and public holidays

JEN Singapore Tanglin

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for Duty Manager to join our team

As a Duty Manager, we rely on you to:

• Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.

• Ensure smooth operation on a daily basis

• Review feedbacks, guest comments, and other information pertaining to front office

• Track guest satisfaction levels and handle guests' complains

• Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement

• Overall in-charge of the hotel during the midnight shift in the absence of the senior management

• Identify training needs and develop training programs

• Serve as hotel Emergency Response Team leader during crisis management

• Ensure compliance to company's auditing framework

• Ad-hoc duties as assigned

We are looking for someone who:

• Takes pride in being a hotelier

• Good communication skills

• Loves interacting with guests from all backgrounds

• Preferably has at least 2 years of relevant experience

• Enjoys coming up with best fit solutions

• Is a friendly, helpful and trustworthy leader

• Must be detail-focused and guest-oriented

• Able to work on shifts, weekends and Public Holidays.
  

Marriott International

Job Description

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

About the Restaurant

A part of Raffles Singapore’s history since 1892, Tiffin Room continues to celebrate the heritage and flavours of North India. The restaurant offers an evocative dining journey across the North Indian palate, from Rajasthan to Punjab to Lucknow through a refreshed lunch and a la carte dinner. The restored interior décor of the restaurant includes reinstating the wooden floorboards in Tiffin Room to bring back features from the early 1900s based on research by our heritage consultants. Intricately patterned wood and mirror wall panelling add richness and create a signature visual language while colourful displays of Tiffin boxes are imbued with historical notes but modern in feel. 

Job Description

The position assists the restaurant manager in supervising the overall operation and service standards of the outlet to meet and exceeds guest’s dining experience expectations.  

Main responsibilities include, but are not limited to, assisting the Restaurant manager in creating a Food and Beverage destination within Raffles Hotel Singapore, maximising revenues, achieving financial and quality targets, marketing, confirming required staffing levels, conducting training and development of team members.  

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Works closely with the manager to forecast sales, covers and payroll costs. 

• Supervises the daily operation and ensures sufficient manning coverage for operations. 

• Assigns the supervisors with responsibilities and tasks that they are best suited for. 

• Ensures that all duties, tasks and services are carried out according to the required standards as prescribed by the hotel. 

• Consistently adheres to timeline of deliverables. 

• Maintains consistency in quality of food, beverage and service above all else.  

• In the absent of the manager, attends briefings and meetings held by the department and updates all latest policies as needed. 

• Possesses in depth and supervision knowledge of all food and beverage menus and its preparations and presentations. This includes in depth and supervision knowledge of bar and wine operations. 

• Detailed knowledge and experience in establishing, training and executing sales techniques and marketing plans.  

• Ensures cleanliness and appearance of the restaurant and related areas at all times and takes immediate action if needed or required.  

• Familiarises self with the hotel’s applicable processes, software and technologies (e.g. Micros, Avero, Material Control, etc.). 

• Is present in the operation during all meal periods. 

Provides a Leading and Consistent Guest Experience  

• Is pro-actively engaged in guest service. 

• Promotes sales through direct guests’ contact.  

• Constantly obtains guest feedback during operation to ensure satisfaction and builds loyal following/return guest’s database. 

• Handles guest complaints and comments competently and swiftly. 

• Leads the service team to personalise guest experience and in accordance with Hotel Standards.  

• Builds strong relationship with local guests and builds loyal following as foundation for a successful operation.  

• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.  

Management and Leadership of Outlet

• Is a mentor and role model. 

• Proactive, innovative with in depth Food & Beverage and market knowledge.  

• Executes hands-on leadership by actively engaging in colleague support and guest service during all major meal periods. 

• Leads and supports the team to be consistent in service standards, executes a collaborative and enabling leadership style. Provides regular team meetings for training and arranges examinations for the team members to achieve higher standards and skills. 

• Drives the team to achieve common goals and builds strong team work. 

• Uses the performance review process to identify and develops talent for growth. 

• Manages performance issues by using various coaching styles.  

• Displays cultural affinity and shows empathy to all team members.  

• Assists the manager to coach and trains team members to prepare them to move to the next level within 14 – 24 months. 

• Works closely with the manager to review work performance of all colleagues to make sure that established procedures and policies are being followed. 

• Enforces and upholds highest standards in discipline and knowledge of the contents in disciplinary actions. Actively enforces colleague motivation and team building. 

• Observes colleague’s individual performance, grooming and punctuality. 

• Performs colleague appraisals and executes disciplinary actions if required. 

• Provides a level of Safety and Security for guests and colleagues.  

• Assists in recruitment, inducts and trains the team who are competent and confident. 

• Ensures grooming and hygiene practices of colleagues are in line with Raffles Hotel Singapore and National Environmental Agency standards. 

• In the absent of the manager, attends daily meetings and all other meetings, which fall under his/her jurisdiction, follow directives given and advises the manager on topics of importance. 

• Attends monthly departmental meetings and communicates with the team. Follows up on projects assigned if any.  

• Checks daily opening and closing duties. 

Marketing Plan and Revenue Management

• Comfortably and confidently answers questions and attends to queries or feedback regarding the restaurant. 

• Makes recommendations to the manager on other potential sources of revenue e.g. promotions etc. 

• Works closely with the manager to implement appropriate and effective measures to improve control of costs, expenses, and labour. 

• Submits monthly sales analysis with improvement action plan. 

• Uses revenue management tools to generate reports.  

• Ensures all reports generated are accurate before submission. 

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.  

• Records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month. 

• Guides the departmental orientation for new hires. 

• Ensures that colleagues are aware of hotel rules and regulations. 

• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene. 

Other Responsibilities  

• Performs any other duties that may be assigned by the manager. 

• Coordinates all functions with Culinary Team, Catering Sales Team and Service Team to ensure maximum efficiency.  

• Develops own knowledge and skills to grow as a leader. 

• Ensures NEA rules and regulations are met and achieve.   

• Uses a Heartist® approach – makes the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong. 

• Ensures service standards and individual performances is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect. 

• Contributes to the hotel’s Corporate Social Responsibility and sustainability efforts. 

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Degree/diploma in Food & Beverage/Hospitality Management or minimum of 4 years of relevant experience in the hotel and bar environment, minimum of 2 year in similar position. 

• Strong working knowledge of Microsoft Office. 

• Good communication and interpersonal skills.  

• Team player with outstanding interpersonal skills with ability to communicate with all levels of stakeholders. 

• Service oriented with an eye for details, passion and innovative for Food & Beverage. 

• Ability to work effectively and contribute in a team across divisional borders.  

• Good presentation and influencing skills.  

• Able to work and thrive within a culturally diverse environment.  

• Flexible and able to embrace and respond to change effectively.  

• Ability to work independently and has good initiative in dynamic environment. 

• Self-motivated and energetic. 

• Flexible and adaptable to change.

• Inspiring and people person. 

• Visionary - able to lead the team to continuous improvement.  

• Demonstrates sophistication, humbleness, personality, charisma, confidence, professional etiquette and pride. 

• Builds strong rapport and coordinates actions together with Restaurant Manager. 

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Goodwood Park Hotel Private Limited

Goodwood Park Hotel is a Skills Framework Supporting Company

Job Description

GOODWOOD PARK HOTEL SINGAPORE

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Hotel Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Ensures effective management of Front Office’s operations while maintaining the hotel’s standards and objectives of the Front Office Department.

• Maintains the profitability of upselling and compliments from guests via social media.

• Overall responsibility includes reservation control, preparation of forecast, daily group movement, room blocking, daily inspection of VIP room assignment, cleanliness and maintenance of the room and setup of complimentary items. 

• Co-ordinates with all relevant departments, especially Sales & Housekeeping in preparation of all check-ins and check-outs.

• Conducts spot checks of guest rooms at random intervals to ensure high standards of housekeeping are maintained. 

• Oversees front desk reception, guest services, concierge services as well as telephone departments.

• Promotes and nurtures good relationships with key accounts of the Hotel and other sources of potential business.

• Ensures proper planning of staff rostering.

Secondary Responsibilities

• Provides training and coaching to front office staff in accordance with the hotel’s SOPs.

• Ensures reports and forecasts on anticipated room occupancy, bookings, arrivals, departures, house count, revenue and other statistics as required by Management are prepared in a timely and accurate manner.

• Conducts daily briefings and ensures all pertinent information is well received by team members.

• Responsible for staff discipline and ensures grooming is up to the hotel’s service standards.

• Responsible for orderliness of the lobby and parking areas of the hotel.

• Performs any other duties as may be assigned from time to time by Management

Requirements:

• Diploma in Business Management / Hospitality Management or equivalent.

• Minimum 3 to 5 years of relevant experience in similar capacity.  

• Able to exemplify leadership qualities and mentor all staff on job functions and excellence in customer service.

• Familiar with Hotel’s Property Management System and Global Distribution Systems on reservations connectivity.

• Upholds the Hotel’s core values at all times.

• Able to work independently and a good team player.

• Able to start within short notice.

RED DOOR GROUP PTE. LTD.

Job Description

Do you want to be part of the opening team of a brand-new restaurant built from the ground up?

Stag's Head Steakhouse @ Pan Pacific Hotel - a British Steakhouse indulgence with a refined, contemporary edge presenting a new chapter in Singapore’s dining scene - is on the hunt for a dedicated and charismatic Guest Relations Executive/Manager.

This is your chance to earn real industry cred and join something genuinely exciting. Fresh, new, and full of possibility - we’re looking for people who want to bring their ideas, personality, and passion to the table.

Be part of the team that sets the vibe, shapes the guest experience, builds the standards, and creates the stories guests will talk about for years to come. If you’re hungry to grow, ready to shine, and eager to help us launch a restaurant that will set the tone for Singapore’s dining scene, we open in February 2026, but we’d love to meet you now!

What You'll Do:

As a Guest Relations Executive, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

HORIZONS HVL SINGAPORE PTE. LTD.

Job Description

A Family Office seeks an experienced and discreet Butler & Household Manager to provide impeccable service and oversee household operations. 

Key Responsibilities

• Deliver personalised service to the Principal and her guests
• Manage household inventory and day to day routines 
• Coordinate with staff, vendors, and household operations 
• Provide table service to fine-dining standards
• Handle ad-hoc requests efficiently and discreetly 

Candidate Profile

• Proven experience in high-end hospitality (e.g., fine dining, 5-star hotels, private jet or first class cabin crew service) 
• Efficient communication and professional demeanour 
• Exceptional organisation, and attention to detail
• Calm, discreet, flexible and can-do attitude 

Work Arrangement

• Location: Central Area (primarily Raffles Place & Orchard)
• Working Hours: Monday–Friday, 9:00am–6:00pm
• Flexibility: Occasional overtime required depending on event and meal schedule

our Client

Job Description

The Job

We are looking for a Guest Experience Manager to lead guest-facing operations ensuring consistently high service standards, strong operational discipline, and memorable guest experiences.

In this role, you will be responsible for managing and developing the Guest Experience team, overseeing daily operations and reservations, driving conversion and revenue outcomes, and partnering closely with the Flex Management team to optimise workflows, service recovery, and team performance. This position blends hands-on hospitality leadership with operational excellence, commercial awareness, and a people-first mindset.

Key Responsibilities

• Leading Guest Experience and Front Office operations across multiple hospitality properties, ensuring consistent service, safety, and operational excellence.
• Managing daily operations including check-ins, check-outs, shift handovers, and end-to-end guest journeys.
• Leading, coaching, and developing the Guest Experience team to deliver service aligned with brand standards.
• Overseeing reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance.
• Owning guest satisfaction outcomes, including reviews, feedback management, and service recovery.
• Partnering with Marketing teams to manage online reputation and guest communications.
• Preparing and managing duty rosters to ensure efficient manpower planning and cost control.
• Ensuring data accuracy and operational integrity across PMS (MEWS) and related systems.
• Supporting revenue, billing, and payment processes in collaboration with Finance and Revenue teams.
• Managing vendor coordination, inventory, and guest amenities to ensure smooth daily operations.
• Ensuring compliance with SOPs, brand standards, and health and safety requirements.
• Driving continuous improvement initiatives to enhance efficiency, profitability, and guest experience.
• Acting as a brand ambassador by delivering warm, professional, and consistent guest engagement.

Ideal Candidate

• You have a minimum of 3 years of experience in hospitality, guest experience, or front office roles with a strong focus on service excellence and operational execution.
• You have strong leadership capabilities, with the ability to coach, motivate, and develop teams.
• You possess excellent communication and interpersonal skills with high attention to detail.
• You are able to handle guest complaints calmly and turn challenges into positive experiences.
• You bring strong commercial awareness, including experience in reservations, conversion, and revenue optimisation.
• Experience working in a fast-paced, multi-property environment is advantageous. 
• You have strong organisational and planning skills, including roster and inventory management.
• You are familiar with PMS systems and operational reporting tools.
• You have the flexibility to support shift coverage when required to ensure smooth operations.

Snaphunt

Snaphunt is a predictive hiring platform that finds and matches talent to jobs for a skill and personality fit. We help people find jobs they love and companies hire employees who stay longer

Job Description

The Job

We are looking for a Guest Experience Manager to lead guest-facing operations, ensuring consistently high service standards, strong operational discipline, and memorable guest experiences.

In this role, you will be responsible for managing and developing the Guest Experience team, overseeing daily operations and reservations, driving conversion and revenue outcomes, and partnering closely with the Flex Management team to optimise workflows, service recovery, and team performance. This position blends hands-on hospitality leadership with operational excellence, commercial awareness, and a people-first mindset.

Key Responsibilities

• Leading Guest Experience and Front Office operations across multiple hospitality properties, ensuring consistent service, safety, and operational excellence.
• Managing daily operations, including check-ins, check-outs, shift handovers, and end-to-end guest journeys.
• Leading, coaching, and developing the Guest Experience team to deliver service aligned with brand standards.
• Overseeing reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance.
• Owning guest satisfaction outcomes, including reviews, feedback management, and service recovery.
• Partnering with Marketing teams to manage online reputation and guest communications.
• Preparing and managing duty rosters to ensure efficient manpower planning and cost control.
• Ensuring data accuracy and operational integrity across PMS (MEWS) and related systems.
• Supporting revenue, billing, and payment processes in collaboration with Finance and Revenue teams.
• Managing vendor coordination, inventory, and guest amenities to ensure smooth daily operations.
• Ensuring compliance with SOPs, brand standards, and health and safety requirements.
• Driving continuous improvement initiatives to enhance efficiency, profitability, and guest experience.
• Acting as a brand ambassador by delivering warm, professional, and consistent guest engagement.

Ideal Candidate

• You have at least 3 years of experience in hospitality, within guest experience, or front office roles with a strong focus on service excellence and operational execution.
• You have strong leadership capabilities, with the ability to coach, motivate, and develop teams.
• You are able to handle guest complaints calmly and turn challenges into positive experiences.
• You bring strong commercial awareness, including experience in reservations, conversion, and revenue optimisation.
• Experience working in a fast-paced, multi-property environment is advantageous.
• You are familiar with PMS systems and operational reporting tools.
• You possess excellent communication and interpersonal skills with high attention to detail.
• You have strong organisational and planning skills, including roster and inventory management.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Duty Manager

Reporting to the Front Office Manager, the incumbent will be responsible to:-

Operations

• Handle guest check-in and check-out at the reception

• Supervise the activities and manpower deployment of the front office team on the assigned shift to ensure a smooth and efficient running of the Hotel’s operations

• Coordinate guests and staff during an emergency and have good knowledge of fire procedures

• Facilitate effective communication between different departments

• Ensure compliance with company policies and the hotel's vision

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Oversee night audit process at the end of the day

Guest Service

• Liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements

• Ensure that the standards of service in all areas meet the required levels

• Deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner

• Greet and extend hospitality to all guests

• Exceed guest expectations and gather feedback for service improvement

• Handle guest enquiries and feedback professionally, to maximize guests’ satisfaction

• Manage and improve guest reviews score

Financial

• Identify and implement strategies to increase revenue, such as upselling and room inventory control

• Assist in implementation of cost-saving measures

Administration

• Prepare incident reports as needed - Write GIF whenever necessary with regards to guest incident

• Prepare breakfast forecast

• Look through guest deposit and balance to prepare High Balance Report

• Keep track of pending accounts inside Opera system

• Maintain accurate records and data in Opera and other relevant systems

• Perform Night Report at the end of the day

Requirements

• At least 2 years’ of working experience in a similar capacity in the hospitality industry

• Diploma in Hotel Management or equivalent.

• Good organizational skills, ability to prioritize workload and handle pressure.

• Good leadership with strong interpersonal and communication skills.

• Knowledge of Opera System would be added advantage.

Katong Holdings Pte Ltd

Job Description

Neighbourhood Host also known as the Duty Manager is responsible overseeing daily operations, ensuring employee productivity, monitoring efficiency of all processes and creating a positive work environment for employees. You will also meet regularly with upper management to stay up-to-date with organizational changes, issues and improvements. 

Join us as a Neighbourhood Host in Hotel Indigo Singapore Katong. You’ll have ambition, talent and obviously, some key skills. We’re looking for someone who can:

People:

• Inspire New Stories - We Celebrate each individual’s personality, preferences, and perspectives – Including our team members and our guests. This help us create a culture of conversation, connection, and story sharing. Ensuring every service interaction helps uncover the hidden histories and exciting details of the neighbourhood.

• Celebrate Individuality - We embrace the uniqueness and diversity of all. We work together as a team of individuals, looking after our guests as individuals. We’re always ourselves, delivering a service that’s personal, warm, and unscripted. We encourage guests to share their passions and preferences – so we can shape their stay

• Discover Our Neighbourhood - We know the way to the true soul of our neighborhood. We use our local knowledge and relationships to ignite our guests’ curiosity. We inspire them to discover new perspectives. Creating memories that will last forever

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

• Reports directly to and communicates with the Assistant Front Office Manager or the Front Office Manager on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Facilitate and provide inputs for Front Office/Operations meetings.

• Works with Front Office Manager , Assistant Front Office Manager and Human Resources on manpower planning and management needs.

• Maintain highest colleague engagement through consistently schedule official and non-official check-in conversation with team. Encourage feedback and solutions suggestions. 

Financial returns:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Front Office Manager, Assistant Front Office Manager and Finance Manager in the preparation and management of the Department’s budget.

Guest experience:

• Ensure that the Hotel Indigo Brands Standards are practiced and delivered consistently, include Brand Experience Evaluation, True Hospitality Service

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves problems in a timely manner.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and IHG One Rewards members receive loyalty recognition.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

• Identify opportunities to uplift guest experience through IHG Guest Arrival Reports.

Responsible business:

• Takes personal interest and pride to ensure front desk work area is kept clean and in an orderly state at all times

• Takes appropriate action in times of emergency situations and ensure incidents are reported using the hotel's Property Management System (PMS).

• Fully conversant with all hotel emergency procedures.

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

• Log security incidents and accidents in accordance with hotel requirements.

Accountability

Under the general direction of the Front Office Manager or Assistant Front Office Manager and within the limits of established IHG Hotels Group and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, and assisting them with inquiries.  You will also help to create a desired work culture around our Winning Ways of the IHG Hotels Group and embrace the IHG Commitment to IHG Journey to Tomorrow.

Qualifications and Requirements

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 4 years’ experience in Front Office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience. 

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office Systems (OPERA).

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

• Meal Allowance

• Birthday Off

• Medical Benefits

• Dental Benefits

• Insurance Coverage

• 25-50% F&B Discount at restaurants within IHG Singapore Hotels

• Special Employee Rate at all IHG Hotels worldwide

• Room to Grow Opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Hotel Indigo brand belongs to the IHG family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6888 hotels in over 100 countries around the world.

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Assistant Manager Front Office

The Assistant Manager shall assist the Duty Manager to run the department to ensure a smooth operation at all times.

He/she shall assist in the daily running of the department in line with the company's expectations, maintaining high standards and at the same time, be wary of the business environment and adjust accordingly when needed. 

He/she shall also be assigned to overlook associates on work procedures and paperwork and ensure that the counter and lobby are always kept cleared and guests are well taken care of.

Reporting to the Assistant Front Office Managers and the incumbent will be responsible to:-

Operations

• Be well-versed in the Front Office operational procedures & PMS and guests key card system software.

• Ensure room categories are balanced.

• Control rooms situation at the desk and giving clear direction to associate on rooms.

• Supervise Front Office Executive and Senior Executive jobs and procedures.

• Perform weekly night shift duties when needed.

• Cover Group Coordinator and Guests Relations duties when needed.

Administration

• Ensure reception traces a resolved during shift. 

• Participate actively in daily briefings to ensure essential information are relayed to the team members.

• Ensure rooms are blocked according to guests’ preferences and requests for all Front Office sections.

• Ensure VIP amenities requests are given to Rooms Service on daily basis.

• Ensure VIP letters are printed out (with call centre assistance).

• Ensure all groups resumes are read through and understood, and group rooms blocked according.

Lobby Service

• Conduct regular lobby walks to establish rapport with in-house guests.

• Ensure guests are attended to and queue managed accordingly together with the Duty Manager.

• Analyse and response to guests’ needs accordingly and report major feedback to Duty Manager. 

• Act immediately to resolve any negative feedback from guest and feedback to duty manager for a follow up.

• Manage and improve guest reviews score.

Staff Training & Development

• Participate actively on new colleagues training (shadow system) based on induction program.

• Ensure grooming standards of all associates.

• Ensure Front Office Executives and Senior Executives are aware of SOPs and remind if necessary.

Control

• Ensure proper understanding of Cashier closure procedures.

• Ensure proper control measure is in place to check associates closing paperwork.

Cash Floats

• Ensure cash float agreement is read and understood.

• Ensure associates floats’ are counted prior and after their shift.

Requirements:-

• Diploma in Hotel Management or equivalent

• At least 2 years in similar position or equivalent capacity in Hotel Industry

• Good organizational skills, ability to prioritize workload and handle pressure

• Good leadership with strong interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

Granmil Holdings

Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International

Job Description

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Foragers Pte Ltd

Job Description

We Are Hiring!

Are you a social butterfly with a passion for creating memorable experiences? Are you ready to embark on an exciting journey of creating unforgettable guest experiences? Join Foragers as a Front of House Staff for our superstar team and be at the heart of our mission to delight and exceed guest expectations. We're looking for passionate individuals who thrive in a dynamic hospitality environment!

Our Brand

Founded in 2018, Foragers has since been on an onward journey to introduce exceptional and one-of-a-kind hospitality concepts to Asia.

For more information about us, check out our website: https://foragers.com.sg/

What You'll Be Doing:

• Guest Engagement Pro: You’re not just serving guests—you’re creating an experience! Chat with guests, make recommendations, and leave them smiling and ready for another round.
• Order Whisperer: Take and process orders with precision, turning guest requests into culinary delights while managing any special requests with ease.
• Multi-Tasking Marvel: Juggle tasks like a pro—whether it’s cleaning tables, handling payments, or assisting with special requests, you’ll keep everything running smoothly.
• Opening & Closing Pro: Whether it’s setting up at the start of the shift or breaking the service floor down at the end, you’ll make sure everything is prepped, clean, and ready to roll for the next round of service!

What We Are Looking For:

• Minimum 1 year of restaurant experience in a high-volume environment
• Excellent communication and hospitality skills
• Warm personality and a natural ability to interact with people and create an upbeat, fun atmosphere

Join us in elevating guest experiences to new heights and creating memories that last a lifetime. Be a part of our family today!

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Village Cluster

• Village Hotel Albert Court
• Village Hotel Bugis
• Village Hotel Changi
• Village Hotel Katong

HABYT CENTRAL PTE. LTD.

Job Description

About the job

Housing is hard. One size rarely fits all, and it's a hell of a process. As the largest flexible housing company globally, Habyt’s mission is to provide access to housing anywhere, for everyone. Our drive is to create solutions with a digital-first approach, making every move easy, and every house a home. If you are passionate about real estate and would like to join a dynamic, talented, and diverse team of professionals from all around the world — you are in the right place!

As the Guest Experience Manager, you will lead the guest-facing operations across Owen House and Cantonment Clusters, ensuring a consistently high standard of service, strong operational discipline, and memorable guest experiences. You will manage and develop the Guest Experience team, oversee reservations and daily operations, drive conversion and revenue outcomes, and act as a key partner to the Flex Management team in optimising workflows, service recovery, and team performance. This role blends hands-on hospitality leadership with operational excellence, commercial awareness, and a strong people-first mindset.

Your responsibilities will include:

• Lead Guest Experience and Front Office operations across hospitality properties, ensuring consistent service, safety, and operational excellence

• Manage daily operations including check-in, check-out, shift handovers, and end-to-end guest journeys

• Lead, coach, and develop the Guest Experience team to deliver service aligned with Habyt’s brand standards

• Oversee reservations, room allocation, and OTA/direct enquiries to optimise occupancy, ADR, and conversion performance

• Own guest satisfaction outcomes including reviews, feedback, and service recovery

• Partner with Marketing on online reputation and guest communications

• Prepare and manage duty rosters to ensure efficient manpower planning and cost control

• Ensure data accuracy and operational integrity across PMS (MEWS) and related systems

• Support revenue, billing, and payment processes in collaboration with Finance and Revenue teams

• Manage vendor coordination, inventory, and guest amenities to support smooth operations

• Ensure compliance with SOPs, brand standards, and health and safety requirements

• Drive continuous improvement initiatives to enhance efficiency, profitability, and guest experience

• Act as a Habyt brand ambassador, delivering warm, professional, and consistent guest engagement

The skills, attitude, and experience we require are:

• Minimum 3 years of relevant experience in hospitality, guest experience, or front office roles, with a strong focus on service excellence and operational execution

• Strong leadership skills with the ability to coach, motivate, and develop teams

• Excellent communication and interpersonal skills

• High ownership mindset with strong attention to detail

• Ability to handle guest complaints calmly and turn challenges into positive experiences

• Commercial awareness with experience in reservations, conversion, and revenue optimisation

• Comfortable working in a fast-paced, multi-property environment

• Strong organisational and planning skills, including roster and inventory management

• Familiarity with PMS systems and operational reporting

• Flexibility is expected to support shift coverage as needed to keep operations running smoothly.

Properties that you will be taking care of:

• Owen House Cluster: Owen House, Clarke Quay and Kallang

• Cantonment Cluster: Cantonment, Novena, Kada and Chinatown.

What we offer

• Welcome Package: Start your journey with us fully equipped - Habyt swag and all the tech you need from day one.

• Team Events: Connect and have fun with your colleagues at our regular, lively company events.

• Career Growth: From performance development plans to feedback sessions and competency matrices, we're here to help you grow and develop your skills even further.

• Mental Health: Enjoy free access to the Calm App, plus subsidised membership for ClassPass.

• Employee Discount: Unlock 25% off when staying at a Habyt Flex property, and enjoy exclusive rates for our coliving homes.

• Have an impact: Join a fast-growing company and be part of a diverse, international, and talented team. Together we are revolutionising the housing market!

Grand Park City Hall

Park Hotel Group aims to be a world-renowned brand in hospitality. We have hotel properties in Singapore, Hong Kong and China, with expansion plan into the Asia Pacific region. If you share our vision and possess the drive to excel, we would like you to join us.

Job Description

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

Job Responsibilities

• Conduct inspections of all front of the house and back of the house areas during the shift ensure that all areas are always in an orderly manner, clean and free of debris, adhering to the Occupational Safety and Health requirements.

• Plan and conduct periodic training for all Front Office employees to ensure that all brand standards are met.

• Coordinate, plan and prepare work and vacation schedule for the Front Office team in the absence of the Assistant Front Office Manager.

• Meet and guide the VIPs to their rooms and ensure all relevant departments are informed of their arrival.

• Ensure all service standards are adhered and constructive feedback are provided to enhance performance.

• Ensure all guests are attended to with promptness, courtesy and efficiency including but not limited to ensuring all guests are offered room orientation and that guests’ complaints are handled with tact and diplomacy.

• Review arrival list for all arrivals, taking note of VIPs and those with special requests.

• Ensure that all guests are greeted at the driveway and walked to the respective areas within the hotel and all departing guests are thanked for their business and encouraged for return visit.

• Ensure complete guest database are obtained.

• Prepare relevant reports for distribution to all departments.

• Ensure effective handover and takeover of shift, ensuring proper follow-up and resolution of all outstanding issues.

• Ensure keys in their custody are issued only to authorized personnel.

• Authorize rate and room changes, paid outs, cash advances, acceptance of cheque according to procedures and credit policies.

• Review, monitor, resolve all guest requests, feedbacks and all issues pertaining to service standards and communicate information to all relevant departments.

• Initiate correspondence regarding enquiries, reservations, and complaints.

• Monitor room inventory closely ensuring maximum utilization of rooms to generate higher revenue.

• Knowledgeable on emergency procedures as part of a first response team.

• Perform any other job tasks as assigned.

Job Requirements

• At least 2 years of working experience as a Guest Services Manager / Duty Manager in a hotel.

• Outgoing, meticulous and service-oriented.

• Knowledge of Opera system is an added advantage.

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore 
 

About the role

Manager in Training (Rooms Division)

The Manager in Training (MIT) Programme at Four Seasons is an 18-month accelerated development journey designed for high-potential individuals with the ambition to grow into future hospitality leaders. This immersive programme equips participants with the skills, exposure, and confidence needed to build a successful long-term career in luxury hospitality.

Beyond hands-on operational training, MITs gain meaningful leadership exposure through cross-functional learning, real business projects, and involvement in decision-making processes. Participants develop a deep understanding of service excellence, commercial awareness, and people leadership — all within a world-class luxury environment.

Each MIT is supported by a dedicated mentor and buddy, providing guidance, career coaching, and day-to-day support. Structured feedback and performance conversations throughout the programme ensure continuous growth and clear development milestones.

This programme is ideal for driven individuals who are curious, adaptable, and passionate about creating exceptional guest experiences. By the end of the journey, successful MITs are well-positioned to step into supervisory or entry-level management roles within Four Seasons, equipped with both operational expertise and leadership capability.

What you will do

• You will be exposed to different departments through quick hotel-wide rotations.

• Start in-depth departmental learning by mastering key line position(s), then move into a Supervisor or acting Assistant Manager role to practice management skills.

• To solidify your learning, you will take charge of your management experience and project work with the tools (e.g. Training Syllabus, Manuals and Experience Maps etc.) provided.

What you bring

• Preferably with a degree in Hospitality Management or its equivalent

• Potential to lead and motivate others

• Curiosity and interest in the luxury market

• Go-getter, assertive, creates own opportunities

• Previous experience within Four Seasons  (or a top luxury group) will be an advantage

• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This role requires flexibility in scheduling, with the ability to work rotating shifts, including overnight shifts, weekends, and public holidays.

HORIZONS HVL SINGAPORE PTE. LTD.

Job Description

A UHNW Family Office seeks an experienced and discreet Butler & Household Manager to provide impeccable service and oversee household operations.

Key Responsibilities

• Deliver highly personalised service to Principals and guests
• Provide formal and informal table service to fine-dining standards
• Oversee day-to-day household inventory and routines
• Coordinate with staff, vendors, and household operations
• Handle ad-hoc requests efficiently and discreetly

Candidate Profile

• Proven experience in high-end hospitality (e.g., fine dining, 5-star hotels, private jet or first class cabin crew service)
• Efficient communication and professional demeanour
• Exceptional organisation, and attention to detail
• Calm, discreet, flexible and can-do attitude

Work Arrangement

• Location: Central Area (primarily Raffles Place & Orchard)
• Working Hours: Monday–Friday, 9:00am–6:00pm
• Flexibility: Occasional overtime required depending on event and meal schedule

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

OASIA RESORT SENTOSA

Job Description

RESPONSIBILITIES

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue.
• Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Naumi Hotels SG Pte Ltd

Naumi Group (part of SGJ Ventures) operates as the corporate entity overseeing Naumi Hotels and managing the underlying property assets. The group has expanded its presence globally, maintaining a diverse collection of properties across Singapore, Australia and New Zealand.

Job Description

JOB SUMMARY

Reporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Key Job Tasks

· Understand and know how to operate the Opera cloud-based on property management system.

· Meet and greet guests upon their arrival at the hotel.

· Assist with luggage requests.

· Perform all check-in tasks effectively and efficiently.

· Escort guests to room and introduce the amenities in the room.

· Share and promote the facilities and services offered by the hotel.

· Perform all check-out tasks effectively and ensure billing is accurate.

· Answer phone calls within three rings.

· Record any guests that need assistance and/or incidents.

· Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.

· Follow up with daily pending tasks.

· Take and manage reservations for walk-in guests and/or when reservation department is closed.

· Interact with guests warmly and appropriately, making them feel welcomed and valued.

· Be a lobby ambassador proactively.

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.

· Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)

· Coordinate with the other hotel departments to provide a seamless stay experience for guests.

· Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

· Ensure daily shift tasks are completed dutifully and smooth shift transition.

· Serve as a role model and coach the GSE in discharging their daily job tasks effectively and efficiently.

Self-Management

· Work together as a team with trust to meet the goals of the department/hotel.

· Treat guests and team members from all cultural groups with respect, sensitivity, and transparency.

· Always maintain a high level of professional behaviour.

· Communicate effectively, both with guests and other team members.

· Maintain a high level of personal presentation in accordance with the Grooming Standards Policy and Code of Conduct.

· Remain polite, positive, and cooperative.

· Attend training programmes and meetings as directed to constantly improve skills and knowledge.

· Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

· Maintain professionalism, spontaneous & able to offer personalised service.

· Arrive on time for shifts.

· Take personal responsibility to ensure all required tasks are completed accurately and within given time frames.

· Ensure hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Health & Safety

· Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace that acknowledges the contribution of all team members in maintaining safe work practices.

· Follow the hotel safety and security policies and procedures.

· Report hazards, accidents, and injuries to Manager on duty immediately.

General

· Undertake ad-hoc special project as assigned complete in a timely manner.

· Cross train under housekeeping, such as to perform room cleaning and checking to ensure rooms are in tip top condition.

· Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience, of which 2 years in a supervisory position.

SKILLS, ABILITIES & ATTRIBUTES

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· Enjoy interacting with people

· Strong communication (verbal and written) and human relations skills

· Strong planning, organising and coordination skills

· Good critical thinking and decision-making skills

· Good leadership skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The Butler Manager assists the Director of Butler Operations in the overall management of the Butler team. A person who is intuitive, meticulous, organized, good listener, exuberate warmth, strong motivator, leader by example, residents and colleagues engaging that ultimately drives high colleague engagement through passionate and committed Butlers. Skillful and experienced in Butler and Front Office tasks, confident in addressing guest feedback and constantly seeking new ways to create experiences that are astounding and superlative.

Primary Responsibilities
Executes Core Tasks

• Conducts regular inspections of arrival suite set-up, in-house suites, amenities delivery, special occasion setups, and departure arrangements to ensure readiness and compliance with luxury standards.

• Consistently engages with guests during arrival, throughout their stay, and upon departure to build personal connections and anticipate needs.

• Supports the creation and execution of bespoke experiences by coordinating with hotel departments and external partners.

• Ensures complete follow-up on guest feedback, preferences, and service recovery cases, logging relevant information for personalization.         

• Oversees in-shift inventory, operating supplies, and equipment readiness, reporting maintenance or replenishment needs to the Head Butler.

• Acts as a shift leader for the Butler team, guiding service delivery and addressing immediate operational needs.

• Supports the Head Butler in ensuring that Butler operations align with Accor Hotels values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.

Management and Leadership of the Butler team

• Supports the Director of Butler Operations in driving Butler team performance in guest satisfaction, Forbes/LQA audits, and internal KPIs.

• Assists in preparing duty rosters and ensuring proper 24-hour shift coverage, including adjustments for peak periods or special events.

• Provides in-shift coaching and guidance to Butlers; delivers immediate feedback and elevates team morale.

• Assists in the onboarding and familiarization of new team members, ensuring alignment with the hotel’s service culture.

• Helps identify training needs and participates in the facilitation of skills-based and service culture training sessions.

• Promotes a collaborative team environment where ideas and suggestions are welcomed; supports the review and refinement of SOPs and service sequences.

• Acts as the main operational contact in the absence of the Head Butler, maintaining service continuity and decision-making within defined limits.

• Assists in the execution of annual upsell strategies and encourages Butler participation in revenue-generating initiatives.

Improves Quality of Product and Services 

• Serves as the initial escalation point for guest concerns during the shift; addresses issues calmly and escalates to the Director of Butler Operations or Lobby Manager as appropriate.

• Ensures adherence to brand Standard Operating Procedures (SOP), Raffles Local SOP (LSOP), Forbes 5-Star, and Leading Quality Assurance (LQA) service standards.

• Monitors Butler team adherence to hygiene, Work Safety and Health (WSH) standards, and guest confidentiality policies.

• Collaborates in maintaining HACCP and hygiene audit readiness across the department.

• Supports hotel-wide initiatives related to Corporate Social Responsibility (CSR), sustainability, and community engagement.

• Embraces innovation, adapts to change, and leads by example to ensure continuous service excellence.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Diploma or Degree from Tourism and Hotel Management.

• Strong Butler and Front Office skills and knowledge.

• Minimum 3 years at a management level of a luxury hotel.

• Excellent communication skills in English and ability to communicate in a second language

• Possesses strong interpersonal skills.

• Ascertains and effectively address guest / colleagues needs.

• Directs team, trains and motivates individuals, creates and maintains a cohesive team.

• Services oriented with an eye for details and approachable attitude.

• Works well under pressure, analyses and resolves problems, and exercises good judgment.

• Possesses good computer and property management system skills.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

PHOENIX OPCO PTE. LTD.

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore in 2024, we offer the following incentives to our staff -

· Market leading, competitive salary packages paid above industry rates

· Unrivalled opportunities for development and growth

· Training and coaching from leading names in global hospitality leadership

· A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be front and centre standing tall and sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

The Scope:

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation, providing leadership at the frontline level.  

Job Responsibilities: 

Operations 

• Ensure a warm and genuine arrival and departure experience for all guests. 

• Ensure proper, efficient and profitable functioning of the Front Office. 

• Actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.

• Effective organisational communication with other departments

• Coordinate with Security with regards to any criminal acts or suspicious guest.

• Personally welcome guests in VIP guest, as well as repeat guests; recognize and anticipate their individual needs 

• Ensure that policies and procedures of the Hotel are properly understood and followed through

• Handle guest complaints and comments relating to the department tactfully

• Liaise with the respective employees to co-ordinate on staffing levels according to daily movements

• Perform any other reasonable duties as required by the Front Office Manager

• Monitor credit high balance

• Monitor Open Balance & PM Accounts

Leadership

• Serve as the Manager on Duty and available to guests at all times

• Present and act as the face of the hotel and become the hotels ambassador

• Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction

• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of the team. 

• Ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values

• Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner

• Investigate complaints, address the department concerned and respond to guest. 

• Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift

• Train colleagues on new work processes, understanding of policies and procedures

• Perform aspects of human resources and training functions, including coaching, counselling, training, disciplinary actions, etc., for Front Office Executives

• Provide input into the decision of relocating guests when the hotel is over booked with minimum damage to hotel goodwill and reputation.

Administration

• Maintain all department files and ensure that paperwork is kept to a minimum. 

• Raise accurate and detailed duty log entries for all incidents and occurrences in the hotel. 

• Review the Daily Arrival Report for today and the following two days to ensure accuracy of information, history, services and amenities accorded

• Identify training needs and implements effective training program

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role  

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Thorough organization and supervisory skills.  

• Proficient in accomplishing tasks.  

• Able to work under pressure and deal with stressful situations during busy periods. 

• Conflict resolution skills. 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

QT Singapore

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore in 2024, we offer the following incentives to our staff -

· Market leading, competitive salary packages paid above industry rates

· Unrivalled opportunities for development and growth

· Training and coaching from leading names in global hospitality leadership

· A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be front and centre standing tall and sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

The Scope:

The Assistant Director of Chaos assists the Director of Chaos in the operation and management of the concierge and front office to ensure quality standards and total guests’ satisfaction. This role efficiently streamlines guest experience the by providing exceptional service offerings at the frontline level.  

Job Responsibilities:

• To represent the face and style of the hotel to be able to offer an enticing, warm welcome to all guests entering the Hotel

• To anticipate and exceed our guest’s expectations at all time

• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests

• You are into what is cool for now and connect with the emotive and social drivers of visual presence You have your own style going on that reflects the ‘inner you’ and love to ‘play the part’ and be part of the show

• Recognizes and acknowledges our loyal guests & welcome new ones upon arrival

• To stay abreast of current Melbourne trends, experiences and product knowledge to create a customized experience every time.

• Present on shift impeccably groomed and looking your best at all times

• Perform according to best practice and procedural operations of the hotel

• Have a proactive mindset in order to achieve success

• Communicate effectively and professionally with all staff & management regularly

• Assist in monitoring the health, safety and security of all guests and staff

• Offer efficient service to enable our guests to enter a world of design & architecture, art, fashion, food and beverage & entertainment

• Predict, plan and resolve any mishaps our guests to ensure a 5 star experience provided

• To literally “direct” the guest through the “chaos” of service offerings including; valet service, porterage requirements, concierge expertise and through to picking up a key at reception; to enter a world of design & architecture, art, fashion, food and beverage & entertainment

• Aware of VIP guests and their preferences to ensure preparations are made

• Assist In-Room Check-ins for VIP & Guests booked for Transfers

• Assist with Front Desk Operations, Check-In & Out from time to time, during manpower crunch & queue situations

• Anticipate and exceed our guest’s desires at all times, igniting a sense of surprise and delight combined with inquisitive theatrical customer interaction

• To undertake any other duties as required by Management

• Concierge Duties; recommendation, transportation request

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role

Key Competencies:

• Calm, efficient and organized

• Excellent personal presentation and communication skills

• A passion for delivering exceptional levels of Guest service

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts

• Thorough organization and supervisory skills.

• Proficient in accomplishing tasks.

• Able to work under pressure and deal with stressful situations during busy periods.

• Conflict resolution skills.

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information

• Ability to observe and detect signs of emergency situations

VAREL SINGAPORE PTE. LTD.

Job Description

POSITION OVERVIEW

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a confident and service-driven Duty Manager / Night Manager to represent Hotel Management and ensure seamless hotel operations across all departments. This role requires a highly visible leader with strong operational knowledge, a hands-on approach, and a passion for delivering exceptional guest experiences in a dynamic hospitality environment.

Operational Oversight

• Acts as the on-site representative of Hotel Management, ensuring smooth daily operations in accordance with brand standards and operational guidelines.

• Maintains a strong working knowledge of all hotel departments to support cross-functional collaboration and effective problem-solving.

• Proactively identifies operational challenges and implements timely solutions to ensure service continuity and operational excellence.

Guest Experience & Service Recovery

• Serves as the “eyes and ears” of Management with a strong presence across all guest-facing areas.

• Personally welcomes VIPs and key guests, creating a warm, professional, and memorable arrival experience.

• Engages with guests to gather feedback, addresses concerns promptly, and ensures effective service recovery and follow-through.

• Promotes a culture of empathy, attentiveness, and proactive guest engagement among all associates.

Leadership During Overnight Operations

• Assumes full responsibility for hotel operations during the overnight shift.

• Ensures safety, security, and service standards are consistently upheld throughout the night.

• Supports overnight teams with decision-making, incident management, and guest service needs, ensuring calm and effective leadership at all times.

WORK SCHEDULE

The employee will be on a five (5) day work week and is entitled to two (2) days off weekly. Work schedules will be determined based on operational requirements and business needs as deemed essential by the Company.

At Varel Singapore, we don’t just provide accommodation—we curate meaningful hospitality experiences that leave a lasting impression. If you thrive in a fast-paced environment and excel at leading teams while delivering outstanding guest service, we invite you to be part of our pre-opening journey.

QT Singapore

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore in 2024, we offer the following incentives to our staff -

· Market leading, competitive salary packages paid above industry rates

· Unrivalled opportunities for development and growth

· Training and coaching from leading names in global hospitality leadership

· A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be front and centre standing tall and sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

The Scope:

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation, providing leadership at the frontline level.  

Job Responsibilities: 

Operations 

• Ensure a warm and genuine arrival and departure experience for all guests. 

• Ensure proper, efficient and profitable functioning of the Front Office. 

• Actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.

• Effective organisational communication with other departments

• Coordinate with Security with regards to any criminal acts or suspicious guest.

• Personally welcome guests in VIP guest, as well as repeat guests; recognize and anticipate their individual needs 

• Ensure that policies and procedures of the Hotel are properly understood and followed through

• Handle guest complaints and comments relating to the department tactfully

• Liaise with the respective employees to co-ordinate on staffing levels according to daily movements

• Perform any other reasonable duties as required by the Front Office Manager

• Monitor credit high balance

• Monitor Open Balance & PM Accounts

Leadership

• Serve as the Manager on Duty and available to guests at all times

• Present and act as the face of the hotel and become the hotels ambassador

• Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction

• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of the team. 

• Ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values

• Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner

• Investigate complaints, address the department concerned and respond to guest. 

• Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift

• Train colleagues on new work processes, understanding of policies and procedures

• Perform aspects of human resources and training functions, including coaching, counselling, training, disciplinary actions, etc., for Front Office Executives

• Provide input into the decision of relocating guests when the hotel is over booked with minimum damage to hotel goodwill and reputation.

Administration

• Maintain all department files and ensure that paperwork is kept to a minimum. 

• Raise accurate and detailed duty log entries for all incidents and occurrences in the hotel. 

• Review the Daily Arrival Report for today and the following two days to ensure accuracy of information, history, services and amenities accorded

• Identify training needs and implements effective training program

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role  

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Thorough organization and supervisory skills.  

• Proficient in accomplishing tasks.  

• Able to work under pressure and deal with stressful situations during busy periods. 

• Conflict resolution skills. 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Lead Front Office operations and ensure adherence to the policies and operating standards

• Leading & Developing team members

• Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing transparency, and ensuring positive guests experience.

• Strong ability and smart in handling guest queries and feedback

• Responsible for On-Job Training and timely performance management for team members

• Responsible for maintaining and of employees' engagement and welfare

• Manage departmental manning and budgeting

• Streamlining of processes to increase productivity

• Preparation and submission of management reports

• Any other duties as assigned
  

JOB REQUIREMENTS:

• Excellent customer service and interpersonal skills

• Strong leadership skills

• Able to work in a fast-paced environment

• Good working knowledge of MS Office applications

• Strong knowledge of using the HMS Hotel Operating system will be an added advantage

• Meticulous

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.

Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2022’ title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections.

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Assist to inspect rooms assigned to VIPs before their arrival. Meet and show the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.

• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

• Be alert and report any faults, defects and unusual activity of the property to relevant departments

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Responsible for training of all front desk staff including planning, organising and conducting OJT.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.

• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.

• Follows up in credit limit report, ensure all guests balance checked daily.

• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.

• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions

• Prior experience in a 5 star hotel will be of an advantage

• Proficient with Opera system

• Customer service centric with high level of flexibility & adapability

• Able to work under pressure & fast paced environment

• A strong team leader & team player

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

YOTEL SINGAPORE ORCHARD ROAD

Inspired by first class travel, YOTEL translates the language of luxury airline travel into compact but luxurious spaces without the hefty price tag. Uncompromisingly designed around the needs of guests,

Job Description

YOTEL will never ask you to transfer money or disclose bank log-in details over a phone call or email. Call the 24/7 ScamShield Helpline on 1799 if you are unsure.

Only Singaporean may apply

Main Responsibilities:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction

• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments

• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests

• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.

• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations

• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures

• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel

• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

What is this person like?

• Minimum of four years of Front Office experience with at least two years as a Guest Services Executive role in a high-volume hotel environment preferred.

• Pro-active with a ‘can do’ positive attitude.

• Great attention to detail in everything that they do.

• Sociable and confident with each other and our guests.

• Able to do shift work, 5 days work week

Marriott International

Job Description

Marriott International

Job Description

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Basic up to $3,300 + Allowances

• Listed MNC (Leisure Industry)

• Central Region

• Excellent welfare & career progression

• 5-day rotating shift
  

Key Responsibilities

• Oversee daily guest service operations, ensuring high standards in handling enquiries, feedback, and transaction

• Perform duty manager responsibilities during assigned shifts, acting as the point of contact for operational and service matters

• Manage shift opening and closing procedures, including reporting and documentation

• Coordinate closely with front-of-house teams to ensure smooth service flow and operational efficiency

• Address guest concerns professionally and escalate issues when necessary to ensure timely resolution

• Uphold confidentiality, data accuracy, and strict compliance with company policies and regulatory requirements

Requirements

• Diploma in Hospitality, Business, Marketing, or a related field

• Skilled in Microsoft Office applications

• Flexible to work rotating shifts, including weekends and public holidays

• Excellent communication and customer service abilities

• Prior experience in hospitality, service, or membership management is a plus

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

ASSISTANT GUEST SERVICES MANAGER (HOUSEKEEPING)

Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the Housekeeping Department in Singapore, the Assistant Guest Services Manager (Housekeeping)  is responsible in overseeing room cleanliness, assigns daily tasks, manages guest requests, monitors team performance, plans training, schedules rosters, and collaborates with departments to ensure smooth hotel operations. The Assistant Guest Services Manager (Housekeeping) reports to the Executive Housekeeper. 

As Assistant Guest Services Assistant (Housekeeping), you will be responsible for the following duties: 

• Ensures that rooms are clean and ready for guests' arrivals.

• Attends to guests' complains and requests promptly.

• Blocks out of service rooms for preventive maintenance.

• Responsible for the daily room assignments according to resources available.

• Responsible for the daily processing of guest rooms cleaning by Room Attendants. 

• Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants. 

• Plans weekly duty roster for the team. 

• Responsible for the conduct of the Room Attendants and House Attendants on the guest floors.

• Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team.

• Make checks on the progress of individual Room Attendants, House Attendants and Supervisors.

• Work closely with other departments and stakeholders to ensure smooth hotel operations.

• Any other duties as assigned by supervisor

As Assistant Guest Services Assistant (Housekeeping), we expect from you:

• At least 2 years of experience in similar capacity in other luxury hotel

• Good communication and leadership skills

• Good organisation and priorisation skills

• Able to work shifts, weekends and holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

Responsibilities:

• Manage, supervise and coordinate the daily operations of the Hotel
• Ensure that all procedures are performed in accordance with established standards and procedures at all times to reach optimal guest satisfaction.
• Assist the Assistant Front Office Manager in establishing a front desk standard and procedures manual as a guideline for the front desk operations.
• Assist the Assistant Front Office Manager to select, hire, and train employees to the hotel’s standard and procedures.
• Possess Degree/Diploma in Hospitality or relevant qualification;
• Minimum 3- 5 years of related experience preferably in the Hotel industry;
• Mature, energetic, assertive, independent and a team player;
• Strong leadership skills with excellent interpersonal and communications skills.

Only shortlisted candidates will be contacted. Thank you.

The Nuance Group (Singapore) Pte. Ltd.

Avolta (formerly Dufry) is a leading global travel experience player with more than 60 years of experience in the industry. We operate in more than 75 countries and 1,200 locations, with 5,500 points of sale across three segments – duty-free, travel convenience & essentials, food & beverage – and a wide range of channels – from airports and motorways, through to cruises, railways and more. Geographic diversification is a key element of the company’s strategy. We, furthermore, stand for good Corporate Governance, Openness and Transparency for the benefit of shareholders, customers, business partners and employees. Avolta is committed to and focused on four key areas, where we want to have a positive impact: customer experience; employee wellbeing and advancement; protecting the environment. This makes us a trusted partner for all our stakeholders and all our 65’000 employees.

Job Description

WHO WE ARE

Avolta is the world’s leading and largest Travel Experience (Retail, Convenience, F&B) company (https://www.avoltaworld.com/en) with >5,500 outlets, >1,200 locations, >77,000 employees in more than 70 countries and annual revenue of Swiss Francs CHF 13.5 Billion in 2024.

We operate primarily at airports as well as other travel channels, including motorways, railways, cruises, border shops, downtown.

We are on a journey towards our Destination 2027 strategy, creating a travel experience revolution by putting the traveler at our core. Based on four strong pillars including delivering the Travel Experience Revolution, Diversifying our Geographical Presence, further fostering a Culture of Continual Improvement, and Sustainability, our strategy is ultimately powered by our people.

In Asia Pacific, we are present in more than 10 countries, including India, Sri Lanka, Maldives, China, Hong Kong, Macau, Japan, Vietnam, Malaysia, Singapore, Indonesia and Australia.

PURPOSE OF THE ROLE

As part of the regional Omnichannel Experience function, the Guest Experience Manager is responsible for all customer-facing service training, standards, and coaching, focusing on elevating the guest journey and in-store experience; and partners country teams to ensure consistent, high-quality execution and measurable improvement across all APAC business lines (Travel Retail, Convenience, Food & Beverage). The Guest Experience Manager plays a key role in driving guest loyalty, enhancing brand reputation, and supporting business growth across the region.

RESPONSIBILITIES

Customer Experience Standards

• Partner with country Operations and People, Culture & Organization (PC&O) teams to roll out Avolta’s customer experience framework, sales & service principles, and behavioural standards, considering local culture, traveler profiles, store formats and customer journey.
• Lead the creation of new materials tailored for APAC markets as required.
• Shape customer service experience for new store openings and refurbishments.

Learning & Development

• Continuously refine Avolta’s Customer Service Blueprint for APAC countries.
• Develop and lead the regional “train-the-trainer” program, equipping store managers and front-line teams with the skills and tools to drive sales and deliver exceptional guest experiences.
• Design and deliver training modules (in-person and digital) to build consistency in service excellence.
• Provide on-the-ground coaching and mentoring through regular store visits.

Performance Improvement

• Utilize employee feedback and customer experience measurement tools (e.g., Net Promoter Score, Mystery Shopping, Customer Perception tracking) to identify service gaps and opportunities.
• Leverage on insights to address gaps, improve training, recognize top-performing teams, and share cross market and outlets learnings.
• KPIs: Net Promoter Score (NPS) and Mystery Shopping results, as well as high training completion rates (>80%) for customer-facing staff, maintaining frequent coaching sessions, reducing complaint resolution time and closing identified service gaps efficiently.

Ambassador for Excellent Customer Experience

• Act as the regional Guest Experience role model, inspiring operations and front line staff to put customers at the heart of our business, always thinking about how we can elevate traveler touchpoints with us and exceeding their expectations.

WHAT WE ARE LOOKING FOR

Required Experience

• Education: Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related field. Additional certifications in customer service, hotel/travel operations, or retail management are advantageous.
• Professional Background: 8–10 years’ experience in customer-facing and learning development roles within service industries such as retail, F&B, hospitality, travel & tourism, or entertainment, with proven expertise in service excellence, training, and operational efficiency.
• Regional Experience: Proven ability to work with culturally diverse teams across Asia Pacific, lead cross-functional projects, and demonstrate a strong understanding of regional service customs, customer expectations and market nuances.

Key Skills & Attributes

• Leadership & Coaching: Demonstrates strong leadership and coaching abilities, with excellent collaboration and communication skills to build high-performing teams and work effectively across functions and geographies.
• Customer-Centric Mindset: Passion for creating exceptional customer experiences, with a proactive approach to identifying and addressing service gaps.
• Analytical & Improvement Focus: Skilled in using data and feedback tools (NPS, Mystery Shopping, etc.) to drive continuous improvement.
• Technical Proficiency: Familiarity with customer experience metrics, customer feedback tools and, digital learning platforms.

Personal Qualities

The ideal candidate is empathetic, approachable, and solution-oriented. This person demonstrates strong organizational and project management skills, as well as high integrity and professionalism. The ability to work both independently and as part of a team is essential. Strong influencing and persuasion skills are important, along with the capacity to motivate and inspire others to adopt new practices and drive positive change. Resilience and adaptability to change are also key qualities, enabling success in a dynamic retail and F&B environment.

THE WESTIN SINGAPORE

As Singapore’s first integrated hotel located specially within an office building, The Westin Singapore occupies levels 32 to 46 of Asia Square Tower 2 commercial development in Marina Bay, the heart of Singapore’s bustling financial district. Embracing the Westin brand’s promise 'For a Better You', The Westin Singapore offers 305 guestrooms and suites, four distinct dining venues, an outdoor infinity pool with a stunning view over Singapore’s south coast, the Heavenly Spa by Westin™ and 1,350 square meters of versatile event spaces, all designed with guests’ well-being in mind. For more information, please visit thewestinsingapore.com.

Job Description

POSITION SUMMARY

• Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
• Set up accurate accounts for each guest according to their requirements.
• Enter and be knowledgeable on Marriott Bonvoy information.
• Ensuring the team complies with Marriott International Health Check standards.
• Ensure rates match market codes, document exceptions.
• Secure payment prior to issuing room key, verify/adjust billing.
• Compile and review daily reports/logs/contingency lists.
• First responder for Emergencies.
• Complete cashier and closing reports.
• Supply guests with directions and property information.
• Accommodate guest requests, contacting appropriate departments when necessary.
• Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges.
• Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting and Marriott International policies and procedures.
• Notify Loss Prevention of any guest reports of theft or safety-related issues. 
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards.
• Enter and locate information using computers/property management system/POS systems.
• Stand, sit, or walk for an extended period of time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

THE WESTIN SINGAPORE

As Singapore’s first integrated hotel located specially within an office building, The Westin Singapore occupies levels 32 to 46 of Asia Square Tower 2 commercial development in Marina Bay, the heart of Singapore’s bustling financial district. Embracing the Westin brand’s promise 'For a Better You', The Westin Singapore offers 305 guestrooms and suites, four distinct dining venues, an outdoor infinity pool with a stunning view over Singapore’s south coast, the Heavenly Spa by Westin™ and 1,350 square meters of versatile event spaces, all designed with guests’ well-being in mind. For more information, please visit thewestinsingapore.com.

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising associates on a daily basis. Front office areas include Bell/Door Staff, Service Express, Westin Club, and Guest Services/Front Desk. The Assistant Front Office Manager directs and works with managers and associates to carry out procedures ensuring an efficient check-in and check-out process. Ensuring guest and associate satisfaction and maximizes the financial performance of the department and hotel. 

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team 

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding associates' positions well enough to perform duties in their absence.

• Ensures associate recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with associates 

Monitoring and Supporting Progress Towards Front Desk Goals

• Manages day-to-day operations, ensuring the quality, The Westin brand standards and meeting the expectations of guests on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Be a subject matter expert on Marriott Bonvoy Loyalty Program 

• Ensuring associates are adhering to Marriott International Health Check standards 

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service 

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the guest recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities 

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Act as a First Responder in Emergencies 

• Participate in Fire Evacuation Exercises 

• Analyzes reports and information and evaluating results to choose the best solution and solve problems. 

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,​ begin your purpose, belong to an amazing global​team, and become the best version of you.

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

As a key member of our leadership team, the Lobby Manager leads and coordinates the seamless coordination of all departments involved in a guest’s arrival and departure experience. Managing a team of colleagues, the Lobby Manager ensures every guest interaction reflects our commitment to excellence and personalized service.

In this pivotal role, you will take charge during any irregular incidents or guest situations, demonstrating calm leadership, sound judgment, and an unwavering focus on guest satisfaction. Your presence in the lobby embodies both operational excellence and gracious hospitality — ensuring that every moment of the guest journey is handled with care, efficiency, and professionalism.

Primary Responsibilities 

Delivers the Raffles Hotel Singapore Arrival and Departure Experience

• Ensures guests receive a warm and personalised arrival and departure experiences based on and seamless flow of processes including supporting Lobby Ambassadors for check-in, check-out, and cashiering duties. 

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.

• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Manages All Aspects of the Daily Operation at the Hotel Lobby and Entrances

• Ensures the smooth running of the hotel operation by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

• Upholds a flawless impression and perception of the Raffles Hotel Singapore services, products and colleagues.

• Takes responsibility to ensure 24-hours shift coverage in the Lobby Operation, Concierge and Raffles Service sections. Carries out Night Duty Management by himself if needed.

• Orchestrate the lobby operations from a seating perspective of main building restaurant patrons.

Maximises Efficiency of Resident and Guest Incident Management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.

• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.

• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Maximises the Outcome of Upsell and Cross-sell Opportunities

• Executes the annual upsell strategy and achieves all goals as set by management.

• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or Degree from preferably hospitality or related field.

• Minimum 5 years relevant experience with at least 2 years at a management level.

• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.

• Ascertains and addresses guest/colleague needs. 

• Directs, trains and motivates individuals and creates and maintains a cohesive team.

• Focuses on service with an eye for detail and an approachable attitude.

• Works well under pressure, analyses and resolves problems, and exercises good judgment.

• Prioritises and organizes work assignments and delegates work effectively.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Possesses good computer and property management system skills.

• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

The Village Hotel

Job Description

Responsibilities:

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

Requirements:

• Minimum a Diploma holder with at least 5 years’ experience in a similar capacity.
• Demonstrated strong business acumen, effective leadership skills, and a proven track record of driving results with teams.

Hotel Grand Pacific

Hotel Grand Pacific Singapore is a four star, smoke-free hotel consisting of deluxe rooms, premier rooms and suites all set up with broadband internet access.

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.

• Manage service recovery for escalated guests’ concerns and feedback.

• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.

• Collaborate with various departments on guests’ special requirements and requests.

• Monitor front office operations to ensure adherence to organizational standards and procedures.

• Monitor room inventory levels and reconcile discrepancies.

• Manage staff performance to achieve departmental goals.

• Provide coaching and guidance to improve staff work performance.

• Manage emergency situations.

• Record and report all unusual events to the Management.

• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.

• Min. 2 years of working experience as Duty Manager.

• Able to perform rotating shifts, including weekend and public holidays.

• Team player with a positive work attitude.

• Passionate to serve and go the extra mile for guests.

• Possess excellent communication, interpersonal and leadership skills.

• Able to make sound decisions and solve problems effectively.

• Able to work under pressure.

NUVE WAREHOUSE PTE. LTD.

Job Description

Profile

Job Title               : Hotel Front Office Manager

Department       : Front Office

Work Location : The Warehouse Hotel

The Warehouse Hotel sits along the Singapore River in a restored 1895 warehouse. Our curated, design - led rooms blend heritage with contemporary comfort, giving guest an experience grounded in culture and quiet luxury.

Job Summary

Responsible in ensuring hotel operations smooth running and satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service. Identify operation gaps and improve hotel review ratings across all OTA, TripAdvisor and social media.

Duties and Responsibilities

Operations

·       Improving on operations procedures.

·       Managing a team of staff under Front Office and Housekeeping department.

·       Ensuring smooth operations by preparing roster and arranging shift cover for last min leave/ medical leave.

·       Checking all emails and OTA messages are being replied promptly within a day.

·       Checking all payments are being charged for non-refundable bookings and cancellable bookings are being charged based on the cancellable policy.

·       Checking no outstanding payments for in-house and check out guests.

·       Ensuring accuracy of dailyreports.

·       Providing training to newjoiners.

·       Covering shift when necessary.

·       Checking and monitor of inventory level.
. Preparing reports.

Customer Service

·       Ensuring all guest’s special request prior to check in and arrange accordingly.

·       Listening and attending to guests concerns and complains and ensure their concerns/complains are being dealt with in the best amicable way.

·       Checking on OTA reviews and follow up on the complains mentioned in the review to ensure no repeat of similar issue. Compliments the team if there are good reviews mentioning specific GRO/ Housekeeping.

·       Bringing up online review ratings.

Housekeeping and Maintenance

·       Checking of guest rooms before guest arrival.

·       Ensuring good communication between Housekeeping and Front desk Department.

·       Enhancing, improving and suggesting with GM on the overall hotel and hotel guest rooms experience.

Revenue Management

·       Increasing ADR.

·       Managing hotel room rates andallotments.

·       Knowing OTAs and hotel ratesand promotions.

·       Managing hotel expenses.

·       Hitting monthly hotel revenuetarget.

·       Assisting in collections of anyoutstanding payments.

Job Holder’s specifications

·       Possesses a Degree or Diploma in Hospitality or equivalent.

·       Has at least 5 years of experience on managerial role or at least 6 years of front desk experience.

·       Must possess integrity and drive.

·       Must be highly independent andresourceful.

·       Possess good communication andleadership skills.

·       Able to correspond in writing with customers, suppliers and internal staff.

·       Able to withstand work pressureand guests’ demands.

Marriott International

Job Description