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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

GRAND IMPERIAL HOTEL PTE. LIMITED

Job Description

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

Qualifications - External

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations
• Able to work a 12-hours shift

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Private Advertiser

Job Description

Note to Applicants:
This role is based in a transit hotel environment, supporting guests on short-stay and time-based bookings. The property will undergo a management transition in June, and successful candidates will begin training in May prior to the official takeover.

Job Description:

1. Guest Arrival, Welcome, and Front Desk Flow

• Manage guest check-ins efficiently while maintaining a warm, professional and organised front desk presence.

• Confirm reservation details accurately, including guest name, length of stay, room type, rate, inclusions and payment method.

• Verify identification and ensure registration requirements are completed accurately and in accordance with hotel policies.

• Provide clear and practical information on hotel facilities and services, adjusting communication according to guest needs.

• Manage queues calmly during peak arrival periods and maintain control of the desk rather than reacting to pressure.

2. Managing Expectations and Irregular Situations

• Handle situations where rooms are not immediately available with transparency and professionalism.

• Set realistic expectations regarding waiting times and room availability.

• Coordinate closely with Housekeeping and Duty Manager to obtain accurate room readiness updates.

• Communicate operational challenges clearly to guests to minimise dissatisfaction and escalation.

3. Guest Departure and Billing Accuracy

• Process guest check-outs efficiently and ensure all charges are correctly posted before presenting invoices.

• Review folios for accuracy, including packages, inclusions and incidental charges.

• Explain bills clearly and professionally when guests request clarification.

• Identify posting errors and follow proper approval processes for adjustments.

• Ensure folios are closed correctly to avoid post-departure disputes or follow-up corrections.

4. Short Stay, Day Use and Time-Based Reservations

• Manage short-stay and time-based bookings with close attention to arrival and departure times.

• Communicate usage duration and charging policies clearly to guests.

• Process booking extensions promptly and update systems accurately.

• Coordinate with housekeeping to ensure rooms allocated to time-based stays are turned around efficiently and reassigned correctly.

5. Reservation Handling and System Discipline

• Create, amend and cancel reservations according to hotel policies, including room moves, extensions, cancellations and no-shows.

• Maintain accurate and relevant guest profiles, including preferences, notes and routing instructions.

• Ensure documentation is clear, concise, and useful for operational coordination.

• Prepare structured shift handovers highlighting unresolved issues, VIP guests, arrivals, departures, and operational risks.

6. Guest Requests, Complaints, and Service Recovery

• Receive, record, and follow up on guest requests until completion.

• Handle complaints with professionalism and empathy.

• Resolve issues within assigned authority and escalate to Duty Manager when necessary.

• Support service recovery actions and ensure commitments made to guests are fulfilled and documented.

• Identify recurring complaints or patterns and communicate them to management for corrective action.

7. Cash Handling, Security, and Professional Conduct

• Post charges accurately and handle deposits, pre-authorisations, payments, refunds and allowances according to hotel policies.

• Maintain float accuracy and complete shift closing procedures properly, investigating discrepancies where required.

• Safeguard guest information and comply with data protection and confidentiality requirements.

• Remain alert to safety or security concerns and report incidents through approved channels.

• Maintain professional grooming and presentation standards in accordance with hotel guidelines.

• Support upselling of room upgrades and hotel services where appropriate and aligned with availability and policies.

Qualifications & Requirements

• Prior experience in front office, hospitality, or customer service preferred.

• Experience in the hotel industry will be an advantage.

• Able to work rotating shifts, including nights, weekends, and public holidays as part of 24-hour hotel operations.

• Familiarity with Property Management Systems (PMS) is preferred.

• Strong computer literacy and attention to detail.

• Good communication skills in English; additional languages are an advantage.

• Able to meet security clearance requirements where applicable.

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Front Office Executive

Reporting to the Front Office Manager, the incumbent will be responsible to:

• Perform check-in and out duties

• Handle guests' feedback in a professional manner and according to the Hotel's operational standards

• Manage guest requests and enquiries professionally to ensure seamless stay experience

• Perform cashiering duties and check all guests bills before presentation to guest upon checking out 

• Take incoming calls quickly and efficiently to connect to the respective guest or department

• Log-in guests’ requests, channel them to the relevant department for action and follow-up on status of job completion

• Oversee wake up calls process

Requirements

• At least 1 year of work experience in a similar capacity in Hotel Industry

• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

• Knowledge of Opera System would be an added advantage

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,300 and above + AWS + OT

• Industry: Listed MNC (Leisure)

• Location: Central Region

• Working Hours: Rotating shifts (5 days/week)

Responsibilities:

• Greet and assist guests during check-in and check-out processes

• Handle reservations, cancellations, and special requests accurately

• Manage guest enquiries, complaints, and provide timely solutions

• Coordinate with housekeeping, concierge, and other departments to ensure smooth operations

• Promote hotel services, facilities, and loyalty programs

Requirements:

• Previous experience in hotel front desk or customer service is an advantage

• Strong communication and interpersonal skills

• Professional, courteous, and service-oriented

• Ability to handle multi-tasking in a fast-paced environment

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

NUVE WAREHOUSE PTE. LTD.

Job Description

Profile

Job Title               : Guest Relations Executive

Department       : Front Office

Work Location : The Warehouse Hotel
The Warehouse Hotel sits along the Singapore River in arestored 1895 warehouse. Our curated, design - led rooms blend heritage with contemporary comfort, giving guest an experience grounded in culture and quiet luxury.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to guest's need and ensure guest satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out duties and responsibilities assigned.
• This role will report to the Front Office/Hotel Manager.

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

NUVE CITY PTE. LTD.

Job Description

Company Overview

NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for modern travelers, allowing guests to be a part of the local culture and community.

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Responsibilities

• Process guest check-ins and check-outs efficiently to ensure smooth arrivals and departures
• Enter and update all reservations accurately and promptly to maintain up-to-date booking records
• Respond to guest enquiries and complaints by providing clear information and effective solutions to enhance guest satisfaction
• Attend to customer needs proactively to ensure a positive and memorable guest experience
• Follow up on email enquiries promptly to maintain effective communication with guests
• Collaborate closely with Housekeeping and Maintenance teams to coordinate guest services and resolve issues quickly
• Complete assigned duties and responsibilities reliably to support hotel operations

Preferred competencies and qualifications

• Possess Higher Secondary/Pre-U/A level/College education in Hospitality, Tourism, Hotel Management, or equivalent
• Entry-level specialization in Hotel Management, Tourism Services, or related fields is preferred

Novotel Singapore on Stevens | Mercure Singapore on Stevens

About Novotel Singapore on Stevens | Mercure Singapore on Stevens

Job Description

• Responsible for ongoing communication of pertinence using the logbook provided to other shifts.
• Responsible for ensuring that clear and constant communication lines are kept with all staff, other area and Departments.
• To ensure that all guest enquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• To ensure on a daily basis that you are fully aware of all arrivals to the Hotel, and in particular, VIP’s and return guests, and that you are aware of any special requests so that they may be acted accordingly.
• To ensure that you are completely aware of the complete range of services and facilities that the hotel provides to its guests and visitors.
• To ensure you have a complete and thorough knowledge of the outlets of the hotel, their operating hours and the scope of services that they provide.
• To ensure that Guest Services Desk is not left unattended at anytime whilst on duty.
• To be completely aware of the Fire and Emergency Procedures of the hotel and your responsibilities in an emergency.
• To acquire, through training provided, a complete knowledge of all policies and policies as set down by the hotel that relate specifically to the Guest Services.
• To ensure at all times that personal presentation is immaculate and your uniform or work clothes are in line with relevant Guest Services and Hotel uniform and clothing codes.
• To ensure that you as a Guest Services Executive at the hotel have a comprehensive knowledge of town and what is happening within the city at all times, and to ensure that all guest enquiries are met with prompt, informative yet friendly solution.
• To maintain and be aware of the importance of guest recognition.
• Responsible for adhering to the rules and regulations of the hotel as set down in the Staff Handbook.
• To train and development new GSAs and interns in front office operations
• Perform other reasonable duties assigned by the assigned by the Head of Deparment

Only shortlisted candidates will be contacted. Thank you.

DESTINATION SINGAPORE BEACH ROAD

Stylish yet Comfortable, Affordable yet Authentic.

Job Description

• PRIMARY OBJECTIVES

• To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out.

• To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

• To be smart and tidy in personal appearance.

• To greet and welcome all guests’ with a smile and cheerful appearance.

• MAIN DUTIES AND RESPONSIBILITIES

• To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.

•  To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

•  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.

•  To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.

• To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.

• To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.

• To conduct spot checks on the outlets in the absence of Outlet Manager.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

• Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

Hotel Traveltine

Job Description

• PRIMARY OBJECTIVES

• To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out.

• To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

• To be smart and tidy in personal appearance.

• To greet and welcome all guests’ with a smile and cheerful appearance.

• MAIN DUTIES AND RESPONSIBILITIES

• To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.

•  To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

•  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.

•  To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.

• To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.

• To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.

• To conduct spot checks on the outlets in the absence of Outlet Manager.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

• Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

About the Role

Our Kaarla/Oumi outlet is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

• Optimise table allocation and guest flow to maximise service efficiency during peak periods.

• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

• Monitor overall service flow, ambience, and presentation to uphold brand standards.

• Assist with billing processes, payments, and reconciliation in accordance with company procedures.

• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

• Capture and report guest insights to management to support service improvements.

• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

• Confident communicator with strong interpersonal skills and professional presence.

• Guest-centric mindset with calm problem-solving abilities.

• Comfortable working in a fast-paced, high-volume CBD environment.

• Familiar with reservation systems and POS systems (advantageous).

• Well-groomed, proactive, and a collaborative team player.

• Able to work shifts, weekends, and public holidays.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

A Guest Service Executive collaborates with other department and functions to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Operators, Reservation Agents, and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

Work Locations

Hilton Garden Inn Serangoon - Singapore

Schedule

Full-time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office

THE BARRACKS HOTEL SENTOSA

Job Description

Responsibilities

• Create positive and memorable guests’ experiences within the hotel lobby and club lounge (Living Room).
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Consortium for Clinical Research and Innovation, Singapore

The Consortium for Clinical Research and Innovation Singapore (CRIS), a wholly-owned subsidiary of MOH Holdings, was established in 2020 with the goal of strengthening synergies and developing strategies for national-level clinical research and translation programmes that are under the stewardship of the Ministry of Health (MOH). CRIS brings together the following five entities as business units under a common management and governance structure:

Job Description

Consortium for Clinical Research and Innovation, Singapore

The Consortium for Clinical Research and Innovation Singapore (CRIS), a wholly-owned subsidiary of MOH Holdings, was established in 2020 with the goal of strengthening synergies and developing strategies for national-level clinical research and translation programmes that are under the stewardship of the Ministry of Health (MOH). CRIS brings together the following five entities as business units under a common management and governance structure:

Job Description

Consortium for Clinical Research and Innovation, Singapore

The Consortium for Clinical Research and Innovation Singapore (CRIS), a wholly-owned subsidiary of MOH Holdings, was established in 2020 with the goal of strengthening synergies and developing strategies for national-level clinical research and translation programmes that are under the stewardship of the Ministry of Health (MOH). CRIS brings together the following five entities as business units under a common management and governance structure:

Job Description

A hospitality organization in Singapore is seeking a dedicated Guest Service Executive to manage front desk operations and create memorable experiences for guests. In this role, you will handle check-ins/check-outs, provide courteous service, and ensure smooth communication during guests' stays. Relevant experience in hospitality and strong communication skills are essential. This position offers rotating shifts and various benefits, including medical and bonuses.
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Consortium for Clinical Research and Innovation, Singapore

The Consortium for Clinical Research and Innovation Singapore (CRIS), a wholly-owned subsidiary of MOH Holdings, was established in 2020 with the goal of strengthening synergies and developing strategies for national-level clinical research and translation programmes that are under the stewardship of the Ministry of Health (MOH). CRIS brings together the following five entities as business units under a common management and governance structure:

Job Description

A hospitality-focused organization in Singapore is seeking dedicated service staff to ensure an exceptional dining experience for guests. Responsibilities include greeting guests, providing menu information, taking orders, and ensuring prompt service. Candidates should have a strong background in customer service and food knowledge, with a proactive attitude towards guest needs.

The position offers a competitive salary range along with several benefits including meal allowances and medical insurance.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Summary



At Marina Bay Sands, the Front Office is more than a point of check-in - it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.



Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.



Job Responsibilities



Front Office Operations and Rotation Exposure - Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
  
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
  
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.
  

Supervisory and Managerial Exposure - Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
  
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
  
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
  
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
  
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
  
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
  
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
  
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
  
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
  
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
  
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.
  

Specialization Phase - Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization - Front Desk, Group Operations, Room Control, Front Office Accounts, or Training - and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
  
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
  
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
  
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
  
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
  
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
  
• Champion sustainability initiatives and leverage technology to optimize workflows.
  

Development Outcomes



1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.



2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.



3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency - transforming challenges into memorable moments.



4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.



5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.




Job Requirements



Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate
  

Experience

• Less than 2 years of working experience
  

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
  
• Collaborative, confident, and thrive in dynamic team environments
  
• Curious and adaptable, with a desire to learn across diverse functions
  
• Driven by excellence and take pride in delivering exceptional service
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

York Hotel (Private) Limited

A HIDDEN JEM IN THE HEART OF ORCHARD ROAD

Job Description

Job Summary

Responsible for the efficient and smooth rooming of guests, ensuring a warm welcome and professional service at all times. Provides exceptional customer service by attending to guests’ needs promptly and courteously throughout their stay.

Prepares and maintains accurate records related to guests’ stays, including the Room Status Report. Recommends, advises, and efficiently sells rooms and related services to maximise guest satisfaction and revenue. Ensures consistency in service delivery across check-in, check-out, guest inquiries, and general guest services.

Others

• Assists in the operations of other sections within the Front Office Department as required.
• Performs any other duties as assigned by the Senior Guest Service Assistant or Front Office Executive.

Requirements

• Strong customer service and interpersonal skills.
• Proficient in basic PC applications.
• Able to work shifts, including weekends and public holidays.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities

• Responsible for forwarding and receiving of all information pertaining to the department
• Receive, record, and distribute various reports / information
• Prepare assignments for morning / evening room attendants
• Prepare Housekeepers daily reports
• Receive, record, and transmit guest requests accurately
• Responsible for entering accurate room status into computer daily and investigate discrepancies.
• Maintain and update administrative data
• Maintain key control
• Monitor lost property
• Maintain monthly attendance records
• Coordinate & follow up with Engineering department on all maintenance requests
  
  
  
  
  Job Requirements Education & Certification
• Secondary education preferred Experience
• Minimum 1 year housekeeping operations experience Other Prerequisites
• Ability to communicate verbally and written effectively; convey information to team members and liaise with stakeholders on their needs and requirements
• Able to communicate effectively with both English and Mandarin-speaking guests
• Able to give clear instructions over the phone
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
• Relevant experience in hospitality environment
• Interact with all levels of Team Members
• Pleasant personality with excellent customer service attitude
• Well groomed & energetic

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

York Hotel (Private) Limited

A HIDDEN JEM IN THE HEART OF ORCHARD ROAD

Job Description

Company Description

York Hotel Singapore, nestled in the urban oasis of Mount Elizabeth and within walking distance to Orchard Road, is an upscale 4-star business hotel offering 407 well-appointed rooms and suites. The Tower Block includes 64 non-smoking rooms, while the Annex Block boasts 343 rooms and suites. The hotel provides various amenities and facilities, including 8 function rooms capable of hosting up to 450 guests for diverse events. Guests can enjoy a variety of dining options at White Rose Café, featuring Western and Asian cuisine along with Penang specialties from its popular thrice-yearly Penang Hawkers’ Fare.

Key Responsibilities

• Strong Interpersonal and Communication skills

• Experience in Customer Service and Customer Satisfaction

• Ability to provide Administrative Assistance

• Excellent organizational and multitasking abilities

• Attention to detail and problem-solving skills

• Previous experience in the hospitality industry is a plus

• ITE or equivalent
  

VAREL SINGAPORE PTE. LTD.

Job Description

JOB DESCRIPTION & REQUIREMENTS

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a confident and service-driven Guest Experience Supervisor to support Rooms and Guest Management in delivering seamless and memorable arrival and departure experiences. This role provides on-the-floor leadership to the Guest Experience team, including Concierge and Club Lounge operations, and plays a critical part in shaping first and last impressions through attentive supervision, coordination, and a strong lobby presence.

Lead and support the Guest Experience team in delivering smooth, personalized arrival and departure experiences for all guests.

Supervise daily lobby and driveway operations, ensuring efficient guest flow, safety, cleanliness, and adherence to brand standards.

Coordinate transportation services, including in-house drivers, taxis, valet, and outsourced limousine partners, to ensure seamless guest transfers.

Oversee luggage handling, storage, and delivery processes, ensuring accuracy, security, and compliance with SOPs.

Perform and support check-in, check-out, cashiering, and reservations-related duties as required to maintain operational continuity.

Provide knowledgeable and courteous assistance to guests, offering hotel information, local recommendations, and personalized support.

Anticipate guest needs and proactively resolve concerns, delivering effective service recovery and exceeding guest expectations.

Act as the “eyes and ears” of the hotel by identifying, addressing, and escalating any guest concerns, safety risks, or unusual activity to Management or Security.

Collaborate closely with Front Office, Security, Housekeeping, Concierge, Club Lounge, and other departments to ensure seamless operations.

Uphold Varel Singapore, Marriott, and Tribute Portfolio brand standards while serving as a role model for professional conduct and guest engagement.

Diploma or Degree in Hospitality Management or a related field is preferred, with prior experience in Front Office, Guest Services, or Concierge operations.

Previous supervisory experience in a hotel or luxury hospitality environment is an advantage.

Familiarity with Property Management Systems such as Opera or equivalent.

Strong command of English with confidence in engaging guests in a professional and welcoming manner.

Excellent organizational and multitasking skills, with the ability to perform effectively in a fast-paced environment.

Strong leadership and interpersonal skills, with the ability to guide, coach, and motivate a guest-facing team.

Sound knowledge of hotel services, local attractions, and city navigation to support guest inquiries.

Professional appearance, brand awareness, and a service-oriented mindset, ensuring positive representation of the hotel at all times.

At Varel Singapore, we don’t just offer a place to stay—we curate memorable hospitality experiences through thoughtful service, leadership, and meaningful connections. If you thrive in a guest-focused environment and enjoy leading teams to deliver exceptional first and last impressions, we invite you to be part of our pre-opening journey.

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

Are you passionate about creating memorable guest experiences? Our hotel is looking for a dedicated Guest Service Executive to join our front-of-house team!

In this role, you’ll be the face of our hospitality—welcoming guests, assisting with enquiries, ensuring smooth check-ins/check-outs, and delivering service that exceeds expectations

Job Summary:

• Working Hours: 3 rotating shifts (Morning, Afternoon, Night)

• Location: Central Region

• Benefit: Medical + Bonuses + Career progression

Job Responsibilities:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.

• Provide courteous and efficient service to all hotel guests.

• Ensure that all telephone calls are handled promptly.

• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.

• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits, and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

We regret to inform that only shortlisted candidates would be notified.

Juwita Binte Mohammad Razali (Juwita)
Registration Number: R21101920
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Supervise daily membership and guest service operations

• Manage shifts and maintain accurate records

• Coordinate with front-of-house teams to ensure smooth service

• Support marketing initiatives, promotions, and event planning

• Uphold company policies and maintain confidentiality

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job Description – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

• A dynamic and self-motivated with strong presentation, verbal and written communication skills

• A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

• One with knowledge of current trends and happenings

• A people person and a do-er: be ready to get all hands-on!

• Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

• Tech savvy, able to pick up and use new systems and technology solutions easily

• One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

• Willing to do 5-day work week shifts, including night shifts

LAVI SG PTE. LTD.

Job Description

We hire for attitude and character first. Skills can be trained.

We are looking for friendly and energetic individuals to join our restaurant service team. If you are hospitable, enjoy interacting with people and creating great dining experiences, we welcome you to apply. Training will be provided.

• Provide warm and attentive service to guests

• Take orders and serve food and beverages

• Maintain cleanliness and organisation of dining area

• Support team during peak service periods

• Follow hygiene and safety standards

• Assist with opening and closing duties

We are looking for candidates who demonstrate the following qualities:

• Hospitality mindset with a positive attitude

• Kindness and care towards guests and teammates

• Personable energy and friendly communication

• Responsibility and accountability in work

• Willingness to learn

• Strong team culture and cooperation

• Preferably able to work 3 days a week, including weekends and public holidays

• Prior F&B experience is a bonus but not required
  

  Benefits

• Staff meals provided

• Flexible scheduling options

• Career progression opportunities

• Fun and supportive team environment
  

OUE Limited

OUE Limited is a leading real estate and healthcare group, growing strategically to capitalise on growth trends across Asia.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
The Guest Experience Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests.

What will I be doing? 
As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.  
• Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
• Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.
• Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.
• Promote and administer Hilton programs such as Hilton Honors to arriving guests, ensuring that guests know location of rooms containing room keys, tokens of appreciation and gifts to guests, etc.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Promptly answer the telephone and kipsu inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
• Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
• Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?
A Guest Experience Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error. 
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.3

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Fullerton Hotels and Resorts

Transformed from a magnificent 1928 neo-classical landmark that was once home to the General Post Office, The Fullerton Hotel Singapore with its inspiring legacy and monumental Palladian architecture emanates a timeless grandeur while offering contemporary luxury and Asian hospitality to business and leisure travellers. Each of the 400 rooms and suites has been exquisitely designed by world-renowned architects Hirsch Bedner & Associates and furnished to provide guests the ultimate in opulence.

Job Description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.

• To provide courteous and efficient service and if possible to comply with each and every guest request.

• Check out guests courteously and accurately.

• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.

• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.

• Preferably 1 year of relevant experience in hospitality industry.

• Knowledge of Opera system will be an added advantage.

• Pleasant disposition with good interpersonal skills

• Able to work on rotating shifts including weekends and public holidays.

The Fullerton Hotels and Resorts

Transformed from a magnificent 1928 neo-classical landmark that was once home to the General Post Office, The Fullerton Hotel Singapore with its inspiring legacy and monumental Palladian architecture emanates a timeless grandeur while offering contemporary luxury and Asian hospitality to business and leisure travellers. Each of the 400 rooms and suites has been exquisitely designed by world-renowned architects Hirsch Bedner & Associates and furnished to provide guests the ultimate in opulence.

Job Description

Job Requirements:

• Able to converse fluently in English and Japanese to liaise with Japanese-speaking guests.

• Excellent interpersonal and communication skills.

Job Descriptions:

• Welcome guests upon arrival and check-in according to established standards and procedures.

• Adhere to all credit procedures and accounting procedures as they pertain to the registration process.

• To handle all keys, mail, messages and any other items for guest as requested.

• To provide information and to assist all guests.

• To provide courteous and efficient service and if possible to comply with each and every guest request.

• To take reservation at the counter when reservation department is closed.

• Check out guests courteously and accurately.

• To assign rooms and prepare keys/folders for all arriving guests and groups.

• Post all charges without delay and update the folios.

• Balance credit card, charges and cash.

• Accurately handle of cash float.

• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.

• Know guest room security, emergency and fire procedures; encourage the use of safe deposit boxes and adhere to procedures for their use.

• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

• Perform all other duties assigned by the Front Office Manager.

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Operations

· To ensure that all VIP arrival rooms are checked and amenities in the room prior to the guest’s arrival.

· To welcome and bid farewell to all VIP guest

· To develop and maintain close business contact with house guests and to provide personalized service whenever possible.

· To attend to guest's requests and complaints

· To ensure effective communication via daily briefing, weekly updates, and monthly brainstorming within the department.

Guest Services

· To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.

· To deal with irate guests and find ways to resolve issues to the guest's satisfaction.

· To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Ascott International Management Pte Ltd.

Job Description

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Ascott International Management Pte Ltd.

Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

OUE Restaurants Pte Ltd

OUE Restaurants

Job Description

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings.
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up.
• Answer calls, note down booking reservations, and update accordingly.
• Manage and operate POS systems, including all card and cash transactions.
• Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions.
• Check and ensure bills’ accuracy before printing it for guests.
• Balance cash floats at the start and end of each shift, maintaining financial integrity.
• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables and service areas according to SOP
• Assist to clear tables and dishes from the dining area and side stations.
• Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary.
• Assist in beverage preparation and support daily kitchen operations.
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Any other duties as assigned by Management.

• High school diploma or equivalent
• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Excellent communication skills; verbally and in writing.
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy.
• A team player to work collaboratively in a team environment
• Proficiency in POS systems and online booking systems (I.e., Chope)
• Possess organizational and team management skills with a strong and professional approach to guest service.

Marriott International

Job Description

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities Accomplish Day to Day Operations

• Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
• Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
• Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests' arrival experience
• Adapt to changes and ensure adherence to organisational operating procedures and service standards.
• Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
• Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
• Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests.
• Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests' requests are followed through.
• Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
• Handle guests' s challenges and feedback and escalate to higher management if necessary
• Handle room check out including regular checkout, express checkout and video checkout.
• Support Guest Service Agents with assignment of clean rooms during check in process.
• Handle cashiering activities including deposits, paid-outs and foreign currency exchange
• Handle hotel expenses settlement of Gaming VIPs.
• Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs' cashiering transactions
• Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check.
• Liaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputes.
• Manage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.
• Handle future and on-day room assignment and inventory control
• Be conversant with manual operations process during downtime of property management system.
• Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
• Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences. Perform Service and Operational Excellence
• Exhibit exceptional customer service at all times to guests and fellow employees
• Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history
• Recommend new ideas to enhance guest experience and revenue generation. Apply Operational Risks
• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Report and document incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
• Respond to emergency situations
• Respond to guest requirements as long as they are safe, legal and economically sound Participate Employee Engagement
• Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
• Self -Motivate for continuous learning and development
• Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training Involve in Documentation, Financial and Report Management
• Attend scheduled departmental meetings as required
• Review systems and processes for workflow and productivity improvement
• Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office Team
• Observe the usage of supplies to ensure that it's within budget and minimize wastage
• Contribute ideas in support of the company vision, mission, value and guiding principles
• Active involvement in sustainability programmes to drive organisational green initiatives
• Perform any other duties and responsibilities as and when assigned by Management
  Job Requirements Education & Certification
• Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred Experience
• Minimum 2 year experience in the same capacity Other Prerequisites
• PC Literacy and good typing skills.
• Basic knowledge in Microsoft Office applications
• Candidates must have a good command of spoken and written English, and any additional language is an advantage
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset
• Be willing to work any day and any shift
• Well-groomed and professional disposition
• Good guest relation and problem solving skills
• Good planning and execution skills
• Ability to manage time, organize, good communication and motivational skills
• Meet the attendance guidelines of the job and adhere to departmental and company policies

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

GUEST RELATIONS SUPERVISOR (FRONT OFFICE/CONCIERGE)

Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office-Required to speak Japanese) to join our Rooms team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the Rooms Department in Singapore, the Guest Services Executive is responsible in playing a vital role in meeting and exceeding guest expectations by providing efficient and courteous service in accordance with Legendary Quality Experiences. The Guest Services Executive reports to the Front Office Manager.

As Japanese-speaking Guest Relations Supervisor, you will be responsible for the following duties: 

• Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction.

• Manage room control, monitor availability and efficient release of rooms for arrival guests.

• Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.

• Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.

• Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.

• Identify guests for meet and greet from the arrival and departure reports.

• Handling cashiering duties.

• Monitor major group movement and coordinate with the various departments.

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.

• Attend scheduled meetings.

• Well-versed with Mandarin Oriental Hotel Group goals and information.

• Attends to guests with regards to general inquires, request and complaints.

• Meet and greet all the guests upon their arrival and /or departure.

• Extensively collect and gather all feedbacks from guests.

• Conduct Courtesy calls to guests during the course of their stays.

• Assist in VIP check in.

• Assist in major group movements.

• Communicate effectively with Japanese-speaking guests to understand and address their needs.

• Perform any other duties as assigned by Superior.

As Japanese-speaking Guest Relations Supervisor, we expect from you:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business/Hospitality/Tourism/Hotel Management or equivalent.

• Good communication and interpersonal skills

• Minimum JLPT-N2 and fluent in spoken Japanese to liaise with Japanese-speaking guests

• Presence of Japanese-speaking guests. Proficiency in Japanese is essential.

• Minimum 2 years experience in 5-star luxury hotels, with supervisory responsibilities

• Enjoys interacting with guests and working in a fast paced environment

• Candidate must be able to work rotationary shifts, weekends and holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

MERCURE SINGAPORE BUGIS

A contemporary 4-star hotel in the vibrant enclave of Bras Basah-Bugis, Mercure Singapore Bugis has 395 heritage-inspired rooms, offering travellers and guests the advantage of being surrounded by a myriad of historical and cultural sites, trendy shopping malls with hip and diverse eateries. Situated within five minutes from Bugis MRT, this international brand hotel offers free WIFI, state-of-the-art meeting facilities with an outdoor terrace and 3 exciting F&B outlets onsite. Other facilities include a gym with 24-hour access and an infinity lap pool.

Job Description

Duties

• Assists guests with check-in and check out, attends to guests’ enquiries, feedback and complaints, ensures guests satisfaction by providing high-quality services, and supervises and assists juniors in work operations.
• Ensures that guests' stay at the hotel is memorable
• Assists Duty Managers in resolving issues while they’re not available.
• Manages and motivates front-office teams to provide high-quality services to guests.
• Contributes to guest satisfaction by providing a high standard of service in line with norms and procedures.
• Helps the department meet its targets.
• Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively (Revenue Management).

Requirements

• Opera system knowledge
• Diploma holder (preferably Hospitality Management)
• Minimum 3 years of hotel front office working experience.
• Able to speak and understand English
• Independent and able to work under pressure
• Work on weekends and Public Holidays

Private Advertiser

Job Description

As a Guest Relations / Front Office Executive, you will serve on the Front Office team which is the main connection between the Guest, the company, and the various building stakeholders.. A Guest Relations / Front Office Executive truly influences the first impressions of our Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of the company, providing a positive “first impression” while guests walk-in to the building.

• Deliver the highest quality and brand service standards to consistently meet and exceed Guest expectations.

• Anticipate guests needs, handle enquiries and complaints, promptly and efficiently.

• Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable ST Engineering guidelines (I will work on some guidelines).

• Command a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up with across department in the building.

• Ensuring self is well groomed at all time. Luxury in self-image and service delivery is to be applied at all time.

• To be able to empower one’s self to make bold and quick decisions that is aligned with meeting guests expectations across departments.

• Welcoming and greeting guests in the Lobby, ensuring Guests feels welcome and delivering the WOW service to every guests handled.

• Delight guests through friendly and proficient service, ensuring repeat business through personalized, efficient service

• Investigate and resolve customer complaints in person, on the phone, and via mail.

• Going through Daily VIP Reports and ensuring VIPs are greeted and send off well. All information are to be shared with relevant department.

• Ensuring the lobby is kept clean all the time, guests are properly handled in queue and a smooth check in and check out process.

• To be aware of daily Events and its VIP Guests arrival.

• Serve your role and Team in an environmentally conscious manner

• Develop a close and harmonious working relationship with all the other departments in the building, while maintaining good communication with other hotel departments to assist with guests' needs.

• Have complete knowledge of ST Engineering policies.

• Managing incoming calls and mail distribution

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice

What are we looking for?

A Guest Relations/Front Office Executive serving ST Engineering Brand is always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills and values that follow:

• At least 3-5 years of previous experience in customer service supervisory or similar level

• Calm, efficient, resourceful and organised

• Excellent interpersonal communication skills

• Excellent grooming standards

• A passion and commitment to delivering exceptional levels of Guest service

• Ability to listen and respond to demanding Guest needs

• Accountable and resilient

• Ability to work under pressure

• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Experience in Guest Relations or Front Office in a managerial role in a luxury hotel or airline environment

• Multi-lingual

• A diploma in Hotel Management / Guest Relations or equivalent

OUE Limited

OUE Limited is a leading real estate and healthcare group, growing strategically to capitalise on growth trends across Asia.

Job Description

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services.

What will I be doing?

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able communicate effectively, both verbally and in writing to meet business needs.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Laguna Hotel Holdings Pte Ltd

Job Description

A World of Opportunities Awaits

Company Name: Dusit Thani Laguna Singapore

Job Title: Front Desk Supervisor

JOB RESPONSIBILITIES

• Supervise and train front desk agents, ensuring they adhere to hotel policies and provide exceptional customer service.
• Train new front desk employees on hotel procedures, systems, and service standards.
• Provide assistance and support to front desk agents during busy periods or challenging situations.
• Ensure proper handling of guest payments, credit card transactions, and billing procedures.
• Monitor room availability, manage room allocations, and handle reservations and room assignment changes
• Create and manage front office staff schedules to ensure adequate coverage for all shifts.
• Pre-assign the rooms in system and follow through on designated requirements.
• Handle escalated guest issues and find appropriate resolutions to ensure guest satisfaction.
• Collaborate with the front office manager to implement and enforce policies, procedures, and service standards.
• Ensure compliance with safety and security protocols, including key control procedures and emergency procedures.

JOB REQUIREMENT

• Diploma or equivalent. Additional education in hospitality or related fields is a plus.
• Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong customer service orientation and the ability to handle guest concerns and complaints effectively.
• Proficiency in using hotel management systems, reservation software, and office applications.
• Knowledge of front desk operations, including check-in/check-out processes, reservations, and billing procedures.
• Familiarity with cash handling procedures and basic accounting principles
• Ability to work well under pressure and in a fast-paced environment
• Professional appearance and demeanor.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.
• 
  

*Only shortlisted candidates will be notified.

You may also apply via https://careers.dusit.com/

For any enquiry, please send message to 92344805.

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.

• Register guests into the computer, verifying reservation, address, and credit information.

• Responsible for checking in guests such as registering and assigning rooms to guests.

• Issues access card and escorts guest to their room.

• Manages guests’ accounts and information availability in the system.

• Process guest’s folios, collects payment, deposit and to assists with currency exchange

• Handles guest queries pertaining to facilities, services, and registration etc.

• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.

• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.

• Customer Oriented

• Knowledge of Microsoft Office eg. MSWord and MS Excel.

• Good coordination skills, meticulous, organized, neat and diligent.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Industry: Listed MNC (Leisure)

• Location: Central

• Benefits: Excellent benefits & career growth

• Working Hours: Rotating shifts (5 days/week)

Key Responsibilities

• Greet and assist guests with check-in, check-out, and enquiries

• Handle reservations, payments, and front desk operations efficiently

• Provide information on hotel services and local attractions

• Respond to guest requests and resolve issues professionally

Requirements

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office applications

• Willing to work rotating shifts (including weekends & public holidays)

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Marriott International

Job Description

The Assembly Place Holdings Pte. Ltd.

Co Living Singapore | Co-living Space @ The Assembly Place

Job Description

Description: Front Desk Executive

Position Overview

The Front Desk Executive is the face and the first point of contact for travelers from around the world. This role ensures smooth daily operations at the front desk while creating a friendly, social, and welcoming atmosphere for guests.

The ideal candidate is energetic, service-oriented, culturally aware, and enjoys engaging with people from diverse backgrounds.

Key Responsibilities

1. Guest Services & Front Desk Operations

• Manage guest check-ins and check-outs efficiently

• Handle walk-in enquiries and online reservations

• Process payments and maintain accurate booking records

• Provide information on local attractions, transport, and activities

• Respond promptly to emails, phone calls, and OTA enquiries

• Handle group bookings and dormitory allocations

2. Guest Engagement & Social Atmosphere

• Create a welcoming and inclusive environment

• Introduce guests to hostel facilities and house rules

• Encourage participation in hostel events and social activities

• Facilitate basic guest interactions to foster community

• Assist in organizing small-scale hostel events (pub crawls, movie nights, tours, etc.)

3. Operational Coordination

• Coordinate with housekeeping for room turnover and cleanliness

• Ensure dorm beds and rooms are properly assigned and updated in the system

• Monitor common areas to ensure cleanliness and comfort

• Report maintenance issues and follow up accordingly

4. Safety & Compliance

• Ensure guests adhere to house rules and safety guidelines

• Monitor access control and security procedures

• Handle minor conflicts professionally and escalate when necessary

Requirements

• Diploma or relevant qualification in Hospitality, Tourism, or related field (preferred but not mandatory)

• 1–2 years of customer service or hospitality experience (hostel experience is a plus)

• Comfortable working shifts, including nights, weekends, and public holidays

• Good communication skills in English (additional languages are a plus)

• Tech-savvy and familiar with booking platforms (e.g., Hostelworld, Booking.com)

• Positive, outgoing, and adaptable personality

Key Attributes

• Friendly and approachable

• Culturally sensitive and globally minded

• Quick problem solver

• High energy and enthusiastic

• Team player with strong interpersonal skills

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
The Guest Experience Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests out of the hotel and resolves guests’ challenges throughout their stay in the hotel, upgrading or promoting hotel services and amenities, upselling products to guests.

What will I be doing? 
As the Guest Experience Executive, you will be responsible for performing the following tasks to the highest standards:

• Be the brand ambassador of hotel, providing a positive “first impression” while guests walk-in to the hotel.  
• Create a “WOW” experience of guests by deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Proactively greet guests at arrival lobby, providing direction, escort guest to the destination, responding with appropriate actions & provide accurate information such on outlet operating hours, on-going promotions, special VIP programs, events, etc.
• Serve as the main point of contact for VIP guests & ensure hotel departments are fully briefed on VIP Guest.
• Drive departmental objectives for self and team, and work together to achieve the department goal and KPIs accordingly.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• In Room check in – Meet and greet guest, complete check in in the room, confirming room rates and obtain valid method of guarantee.
• Make appropriate selection of rooms based on VIP guest needs and prepare coding electronic keys.
• Ensure that guests are informed on hotel facilities and room features and luggage is delivered in a prompt manner.
• Promote and administer Hilton programs such as Hilton Honors to arriving guests, ensuring that guests know location of rooms containing room keys, tokens of appreciation and gifts to guests, etc.
• Manage queue at the desk and assist with the arrivals and offer express check out for departing guest at the front desk when required.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for decisions and actions.
• Promptly answer the telephone and kipsu inquiries, inputting messages into the reservation and advise other team members on special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and/or other special items for guests as requested.
• Remain calm and alert especially during emergency situations and heavy hotel activity by comply with Health & Safety, Emergency Management, the Disaster manual, and Fire procedures and regulations, taking part in the fire team when and where directed.
• Handle complaints promptly and efficiently, empowered to take the necessary action, informing the Guest Experience Manager/ Duty Manager/ Assistant Front Office Manager to follow-up where appropriate.
• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation.
• Coordinate with relevant departments to arrange in-room amenity set-ups according to VIP level and for special occasions – i.e. Birthdays and Honeymoon and etc.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Keeping up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Familiar with hotel operating system especially OnQ PM, Kipsu, HotSOS.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?
A Guest Experience Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error. 
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.

Job Description

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 3-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.