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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

The Standard, Singapore

Job Description

Responsibilities: 

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.

• Review arrivals and departures and be familiar with guest profiles.  

• Upon arrival, complete guest registration process and accommodate special requests whenever possible.

• Identify and anticipate guests’ needs to ensure personalised service is provided. 

• Make memories by creating a series of delightful moments and thoughtful gestures to guests. 

• Prepare requests for amenities and update traces in Opera Cloud. 

• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.

• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.

• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.

• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.

• Possess a working knowledge of the room reservation procedures.

• Promotes in-house sales, facilities and upselling program in order to maximise revenue.

• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.  

• Maintains appropriate standards of conduct and style for the Front Office department.

Requirements:  

• Attention to detail and a focus on service.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Well-presented and groomed.

• Proficient in English, additional language skills are a plus.

• Willingness to work shifts, including weekends and public holidays.

The Standard, Singapore offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.

EBB & FLOW PTE. LTD.

A passion for creating unique experiences.

Job Description

Guest Relations Executive | Pre-Opening

About Ebb & Flow Group
Ebb & Flow Group creates experiences that are thoughtful, creative, and effortless. We focus on quality, hospitality, and genuine connection, and we’re looking for team members who care about craft, culture, and making every guest feel truly welcome.

We’re launching a new concept, and this is a unique opportunity to be the first point of contact for our guests, shaping their experience from the very first hello.

What You’ll Do

• Welcome guests with professionalism, warmth, and impeccable grooming

• Run restaurant service smoothly, ensuring every guest receives exceptional attention

• Manage our 7-room reservations system and coordinate bookings efficiently

• Handle check-out bills, payments, and guest accounts accurately

• Monitor and respond to online reviews, protecting and enhancing our reputation

• Coordinate with the HQ team for private events, special bookings, and VIP services

• Support front-of-house processes, SOPs, and service standards

• Collaborate with Operations and Culinary teams for seamless service

• Assist with trial services, staff training, and pre-opening planning

Who We’re Looking For

• Experience in guest relations, front-of-house, or hospitality management

• Exceptional communication, organization, and problem-solving skills

• Passion for creating memorable, personalized guest experiences

• Professional presentation and grooming standards

• Comfortable managing digital reputation and guest interactions

• Flexible availability, including evenings, weekends, and holidays

• Pre-opening experience is a plus

Perks & Benefits

• Birthday leave 🎉

• Medical & dental coverage

• Staff discounts across all outlets

• Be part of a brand-new pre-opening team, shaping the guest experience from day one

Why Join Us
This is your chance to set the standard for hospitality, run service, coordinate special events, and be the face of a new concept guests will remember.

WELLNESS TCM BEAUTY & AROMATHERAPY MASSAGE PTE. LTD.

Job Description

1. Supervise daily front desk operations of the spa

2. Provide profesional and friendly customer service to all guests

3. Handle cashiering , payments and basic daily report

4. Coordinate with therapists and management to ensure smooth operations

5. Handle custome feedback and resolve issues professionally

Requirements

1. Min. 1-2 years of experience in spa, wellness customer service industry

2. Good communication and interpersonal skills

3. Basic computer skills, Pos system

4. Able to work weekends and public holidays

5. English and Mandarin speaking

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

Benefits

1. Attractive salary + incentives

2. Career advancement opportunities

3. Friendly working environment

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist in “WOW” experience of guests.

- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.

- Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

- Manage queue at the desk and assist with the arrivals and departures at the front desk when required.

- Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.

- Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef

- Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.

- Maintain the required level of inventory on F&B items and Guest amenities.

- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.

- Project a professional image and manner with an emphasis on hospitality and Guest service.

- Solicit and provide feedback to the Guest Experience Manager on guest comments.

- Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times

- Comply with Hotel security, fire regulations and all health and safety legislation

- Familiarize with Hotel and Guest Experience policies.

- Undertake tasks as instructed by the Guest Experience Manager

- Serve your role and Team in an environmentally-conscious manner

- Coach new Guest Experience Executives on role and responsibilities

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- At least 4 years of previous experience in the luxury hotel, leisure or retail sector

- Calm, efficient, resourceful and organised

- Excellent personal presentation and communication skills

- A passion for delivering exceptional levels of Guest service

- Ability to listen and respond to demanding Guest needs

- Multi-lingual

- Accountable and resilient

- Ability to work under pressure

- Flexibility to respond to a range of different work situations

Sheraton Towers Singapore Hotel

"To Be A World Class Hotel Reputed For Service Excellence And Product Quality"

Job Description

• Be well versed in operation of Front Office System (Galaxy/ Lightspeed).

• Create, amend or cancel room reservations for guests, including group arrivals.

• Pre-assign rooms and monitor on departures.

• Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

• Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

• Re-confirm mode of payment and establish credit with guests, especially in the extension of stay.

• Assign the requested room type and perform room move according to guest requests.

• Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

• Obtain guest particulars and update them, including guest preferences, in guest history.

• Perform foreign currency exchange in an accurate manner in accordance to hotel policies and procedures.

• Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

• Post room charges for early check-in, late departures or for discrepancies in room rates.

• Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

• Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

• Perform cashier closure and any other cashiering duties.

• Perform pre-night audit functions.

• Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

• Provide information on Marriott Bonvoy programme.

• Enrol guests to the Marriott Bonvoy programme of the hotel.

• Assist guests with the preparation and updating of room keys.

• Extend warm welcome and provide directions and information to guests while at the lobby.
 

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore

About the role: 

Guest Relations Executive (F&B Host/Hostess)

To support the seamless daily operations of the One-Ninety Restaurant, which includes maintaining exceptional service standards, facilitating communication team members, and addressing other operational needs at the One-Ninety Restaurant.

What you will do:

The Guest Relations Executive is the core of the Rooms/Food and Beverage Department operation. The incumbent will offer the guest of the One-Ninety Restaurant an enjoyable, dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness. He/She will ensure the seating efficiency of the Restaurant and handle inquiries from guests via phone calls or emails.

What you bring:

• Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant. 

• Postgraduate or diploma in hotel management or its equivalent 

• Possesses Executive Club/F&B service experience and operations expertise with a strong emphasis on VIP customer service.

• Skilled in building and maintaining relationships across departments and with guests.

• Adaptable to working in a fast-paced environment

• Team player 

• Attentiveness and patience towards the guest

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

Job Responsibilities:

• Welcome and assist guests to ensure a positive and seamless dining experience

• Manage reservations, seating, and booking enquiries accurately

• Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email

• Provide clear information on menus, operating hours, promotions, and dining policies

• Handle group, corporate, and complex bookings, including pre-payments and special arrangements

• Support service recovery, guest feedback handling, and complaint resolution

• Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination

• Monitor enquiry channels and reservations to meet response time SLAs

• Promote menu highlights and offers to enhance guest engagement

• Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Job Requirements:

• 1–2 years of F&B or customer service experience is a plus (fresh grads welcome).

• Strong communication and interpersonal skills.

• Service-oriented with problem-solving abilities.

• Able to work shifts, weekends, and public holidays.

• Team player with a positive and professional attitude.

• Able to work in a fast-paced environment.

THE QUINCY HOTEL

Job Description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications:

• Minimum ‘O’ Level education
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Good interpersonal and communication skills

QT Singapore

Job Description

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Now that QT Singapore has officially opened its doors as one of the most talked-about hotel launches in Singapore, we continue to offer our team members the following outstanding benefits –

• Market leading, competitive salary packages paid above industry rates

• Unrivalled opportunities for development and growth 

• Training and coaching from leading names in global hospitality leadership

• A commitment to employees that work-life balance being paramount to a successfully performing team 

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar. 

With the right attitude and a willingness to learn an exciting career in this world awaits you! 

The Scope:

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Guest Service Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. 

Job Responsibilities:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel

• To anticipate and exceed our guest’s expectations at all times

• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests

• identify and look after key VIP guests and deliver VIP Amenities for their stay

• Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution 

• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place 

• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel 

• Ensure our guests receive a fast, efficient and friendly check in and check out 

• Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained 

• Preparation and co-ordination of group arrivals/departures

• Participate regularly in training courses and put the skills learned there into practice 

• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly 

• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel 

• Perform other duties assigned by the Front Office Manager or designates 

• Respond promptly to guest requests for a supervisor or manager 

Qualification: 

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects 

Experience:

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage 

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

Ascott International Management Pte Ltd.

Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

AlwaysHired Pte. Ltd.

Job Description

Front Desk Executive (5 Star Hotel / Telok Ayer)

• Salary: $2700 - $3200

• Location: Telok Ayer

• Meal Allowance + Performance Bonus

• 5 days work week, (rotating shifts – Morning, Afternoon, and Night)

  
  

Job Scope

• Partner with the Assistant Manager to deliver courteous and timely service to all hotel guests.

• Manage guest complaints, requests, and inquiries promptly and tactfully.

• Serve guest preferences to ensure services meet their expectations.

• Stay informed about hotel facilities, functions, and tourist-related information.

• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.

Key Requirements:

• Comfortable to work rotating shifts, weekends, and public holidays.

• Ideally 1–3 years of front office experience in a 4 or 5-star hotel capacity.
  

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

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Edward Tan Yiek
Registration Number: R25127149
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Guest Services Executive

As the Guest Services Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in to the time they are settled in their rooms.

Reporting to the Asst Rooms Divisions Mgr, the incumbent will be responsible to:

• Welcome guests and aid or make arrangements with guests’ luggage.

• Assist guests with the check-in process, ensuring a smooth and efficient experience.

• Provide timely and accurate information on their reservation, hotel services and amenities.

• Address guest inquiries and concerns promptly and professionally.

• Engage with guests in a friendly and approachable manner, creating a positive and welcoming atmosphere with the intention to build rapport leading to garnering positive reviews

• Handling incoming calls quickly and efficiently to connect to the respective guest or department.

• Dispatch Task / Job request via ‘Stay Please’ (Service Management System) to the relevant department for action and to follow-up on status of job completion.

• Undertake cashiering duties including the checking of guest bills before presentation to guest upon departure.

• Adhere to all hotel policies, procedures and guidelines.

• Assist with Front Office operational tasks where necessary.

Requirements

• Experience in either Concierge, Guest Relations or Reception

• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills

• Positive and enthusiastic attitude with a can-do spirit

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

• Flexibility to work various shifts, including weekends and holidays

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore 
 

About the role:

Guest Relations Executive, Front Office 

The Guest Relations Executive is an essential part of the Front Office Team. Welcoming guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay, and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

What you will do: 

• Welcome guests upon arrival and departure according to Four Seasons’ standards and procedures.

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 

• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, major city attractions and events etc. 

• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone; 

• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests. 

• Reports to the Duty Manager for further follow-up when necessary.

What you bring:

• Preferably a Diploma holder in Hospitality or its equivalent

• One (1) year of relevant experience within Four Seasons  (or a top luxury group) is considered an asset

• Good organisational skills, ability to prioritize workload and handle pressure

• Excellent interpersonal and communication skills

• Knowledge of Opera System would be an added advantage

• Curiosity and interest in the luxury market; Guest-centricity and understanding the importance of guest preferences

• Kindly note that due to work visa restrictions, position is open to Singaporeans only

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires flexibility in scheduling, with the ability to work on weekends and festive holidays.

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Front Office Supervisor is directly responsible for the day-to-day operations of the Front Desk while on duty. They are leading the team to ensure that the Reception operations run smoothly at all times and supporting Receptionists in their day-to-day tasks. On a broader scale, the Front Office Supervisor is to ensure that all of the hotel’s guests are greeted, assisted with a level of service, and welcomed in a genuine, warm way at all times.

• Assist the Duty Manager in ensuring smooth operations at the front office.

• Assist the Duty Manager in reviewing the staffing roster at the commencement of the shift to ensure the best deployment for maximum efficiency.

• Able to assist the Guest Service Executive in resolving any operational issues.

• Assist the Duty Manager in controlling room inventory. Managed allocations according to hotel directives. Plan room allocation and prepare arrivals, bearing in mind any special requests.

• Coordinating with housekeeping daily to ensure rooms are cleaned on time, departures are checked out timely, and VIP arrivals are checked.

•  Update PMS (Opera) and be able to use the program as an expert for the Front Office area. Able to train others to do so, too.

• Promote, develop, and maintain strong working relations, ensuring that your shift/team runs smoothly and guests are greeted professionally, in a Heartist manner.

• Identify the person to whom he/she is speaking and the subject of the request, and direct the guest accordingly.

• Monitor performance standards, reporting issues/concerns as needed.

•  Able to assist the Duty Manager in handling guests’ requests and complaints.

• Able to train all existing and new team members.

• Able to assist the ALL Star & in general be a Loyalty Ambassador who consistently promotes our Loyalty programs (Accor Live Limitless & ALL Plus).

•  Able to assist the Assistant/Front Office Manager in monitoring and checking on retroclaims.

• Strive to implement the Accor Vision and demonstrate active use of the Accor Values

Requirements:

• Bachelor's Degree or Diploma in Hospitality Management or equivalent

• Minimum of 3 years of relevant experience in a similar capacity 

• Previous experience in a similar leadership role is an asset

• A service-focused personality is essential

• Prior experience working with Opera or a related system

• Strong interpersonal and problem-solving abilities and the ability to lead by example

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The position is responsible in managing various aspects of the Lobby Operation at Raffles Hotel Singapore and ensures the seamless delivery of the service experience throughout the entire guest journey. Together with the Lobby Operations management team, the Lobby Supervisor acts as the center of all communication and action during any irregular incident during a guest’s stay.

Primary Responsibilities

Delivers the guest journey from pre-arrival to post-departure

• Supervises the Raffles Hotel Singapore guest experience through a seamless flow of processes.

• Leads the Lobby Ambassadors in providing a first-class arrival experiences for all guests including a seamless and personalised check-in experience.

• Ensures the smooth running of the Lobby Operation team by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.

• Upholds a flawless impression and perception of Raffles Hotel Singapore products and colleagues.

• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

• Maintains the Lobby operation team as a one-stop shop and information center for any guest related matter.

• Maintain the Lobby Operations team as acting host for all main building outlets.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

Handles cashier and Lobby Operation Coordination Duties

• Supervises accurate execution of all cashiering and billing duties.

• Cooperates with the Finance team and trains the Lobby team on credit policies and procedures.

• Acts as Lobby Operation Coordinator to handle administrative tasks and to ensure the smooth lobby operation and completion of all essential preparatory tasks prior to guests’ arrivals.

• Responsible for the timely pre-arrival correspondence cycle within the Lobby Operations team.

Maximises the outcome of upsell and cross-sell opportunities

• Executes the annual upsell strategy and achieve all goals as set by management.

• Cooperates with all departments and divisions in promoting inter-hotel sales and in-house facilities.

Maximise efficiency of resident and guest incident management

• Manages any incident that occurs during resident stays or guest visits due to service or product shortfalls.

• Acts as the center of communication during any incident and takes immediate action to turn the situation around into a satisfying experience.

• Acts according to hotel emergency and crisis management procedures when applicable and always reinforces hotel values.

• Seeks constant Improvement of quality in product and services.

• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

• Participates in the handling and follows up of any security incident and guest complaint together with the Lobby Manager and always reinforces hotel values.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Diploma or degree from preferably hospitality or related field.

• Minimum 3 years’ relevant experience with at least 1 year at a supervisory level.

• Excellent communication skills in English and ability to communicate in a second language.

Competencies

• Possesses strong interpersonal skills.

• Contributes in the team, work punctually and effectively.

• Ascertains and addresses guest/colleague needs.

• Supervises, trains and motivates individuals and creates and maintains a cohesive team.

• Focuses on service with an eye for detail and an approachable attitude.

• Works well under pressure, analyzes and resolves problems, and exercises good judgment.

• Prioritises and organises work assignments and delegates work effectively.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Possesses good computer and property management system skills.

• Flexible and able to embrace and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

The Village Hotel

Job Description

Responsibilities:

• Create positive and memorable guests’ experiences within the hotel lobby and reception area.
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• Minimum completion of PSLE or its equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communication skills.
• Those without experience are welcome to apply.

The Village Hotel

Job Description

Responsibilities:

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements:

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.

Marriott International

Job Description

Marriott International

Job Description

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300 + Shift Allowance + AWS + VB

• Entry Level are welcome

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic Up to $2800 + $300 (Clothing Allowances)

• Well Established Company

• Working Location: CBD Area

• Working Timing: Mon – Friday, 9am – 6pm

• 1 year experience in customer service, events or hospitality

Your Role, Your Influence:

• Cover the front desk during business hours and main phone line either in scheduled or by rotation based on the business needs

• Work as a team with Project Management Team or Senior Community Associate to prepare offices prior to check-in and take inventory upon check-out. Prepare welcome packs for members.

• Prepare and distribute promotional materials & partnership news to guests/potential members

• Be responsible for info email queries and replying or forwarding them as necessary Operations

• Responsible for the pantry operations and managing relationship with F&B supplier & reporting consumptions to Accounting team.

• Coordination with other team, vendors or Building Management for IT, Engineering, Housekeeping & Accounting related tasks

• Ordering consumables & operating supplies with approval from Community Manager

• Submit receipts to Community Manager for expense reports

• Work on community initiatives designed to develop connections between members, including member introductions, event support, email and print communications, contracts and other collaterals.

• For any walk-in queries and leads, either escalate it to the relevant Sales team member if it's a strategic client or take ownership of the lead and provide information and conduct a proper tour of the workspaces and convert the lead in to a deal

• Taking ownership of events on a rotational basis to be able to give the client a smooth service

The Ingredients for Success:

• 1 year experience in customer service, events or hospitality

• Must have strong verbal and written communication skills in English

• Basic computer skills in Word, Excel, Powerpoint

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

CONRAD SINGAPORE MARINA BAY

Job Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Assist in “WOW” experience of guests.
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
• Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Manage queue at the desk and assist with the arrivals and departures at the front desk when required.
• Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
• Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef
• Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
• Maintain the required level of inventory on F&B items and Guest amenities.
• Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
• Project a professional image and manner with an emphasis on hospitality and Guest service.
• Solicit and provide feedback to the Guest Experience Manager on guest comments.
• Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times
• Comply with Hotel security, fire regulations and all health and safety legislation
• Familiarize with Hotel and Guest Experience policies.
• Undertake tasks as instructed by the Guest Experience Manager
• Serve your role and Team in an environmentally-conscious manner
• Coach new Guest Experience Executives on role and responsibilities

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• At least 4 years of previous experience in the luxury hotel, leisure or retail sector
• Calm, efficient, resourceful and organised
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to listen and respond to demanding Guest needs
• Multi-lingual
• Accountable and resilient
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join a dynamic team and take on a pivotal role in enhancing guest experiences through operational excellence. This position involves managing various facets of operations in a vibrant residential environment.

Responsibilities:

• Oversee all operational aspects related to administration, finance, guest services, housekeeping, front office, and reservations.

• Ensure adherence to established reception policies and procedures to maintain high service standards.

• Manage accounts payable and receivable, including executing financial transactions such as bill payments, invoicing, and processing refunds.

• Provide exceptional customer service to internal and external guests by effectively handling reservations and ensuring cleanliness standards are met across all areas, including guest rooms and common spaces.

• Process reservation requests from multiple channels, including email, online bookings, and service transfer requests.

Requirements:

• Diploma or NITEC in hospitality or tourism is required.

• A minimum of 3 to 5 years of experience in the hospitality or customer service sector is preferred.

• Proficiency in OPERA systems and Microsoft Office.

• A strong passion for helping others and a commitment to providing outstanding service.

• Ability to collaborate effectively in a team-oriented environment and consistently deliver high-quality work.

• Willingness to work shifts, including weekends and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Shangri-La Rasa Sentosa, Singapore

We are looking for a Guest Relations Executive(Supervisor) to join our team!

As a Guest Relations Executive (Supervisor), we rely on you to:

• Lead and supervise service associates to ensure efficient daily operations and high-quality guest service delivery
• Manage guest relations by promptly addressing and resolving guest requests to maintain smooth operations
• Develop and implement strategies to enhance guest engagement and improve loyalty scores
• Recognize and respond to guest loyalty through personalized service that reflects professional hospitality standards
• Collaborate with team members to uphold the resort’s service excellence and guest expectations
• Adapt to shift work schedules to maintain consistent guest service coverage

We are looking for someone who:

• Experience in the hospitality industry with knowledge of OPMS (Opera Property Management System)
• Educational background related to hotel management or hospitality
• Strong communication skills demonstrated through effective engagement with international and domestic travelers
• Ability to deliver personalized guest service by identifying and responding to guest loyalty

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Claudine Pte. Ltd.

Job Description

Claudine is a French neo-brasserie by Chef Julien Royer, located on Dempsey Hill. Claudine presents an intimate side of French cuisine and genuine hospitality, inspired by the joys of home.

Claudine is part of The Lo and Behold Group, a hospitality company known for its ability to create timeless destinations and thought-leading experiences.

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 to 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Reservations team is integral to the guest experience, and is often the first encounter with our brand. This role sets the scene for our Front of House to be able to deliver unparalled service and experiences to our guests.

Your responsibilities include:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant
• Manage reservations through phone calls, emails, and other forms of communications
• Assist the Managers with seat plan arrangements for each service
• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable
• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day
• Are thoughtful and kind, while upholding high standards
• Own outcomes and drive solutions
• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through our TLBG Partnership Programme (a monthly sales incentive), medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.

Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms

Should your application progress to the next stage, we will be in contact to arrange for an interview.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in enquiries, incoming calls, emails, and tour bookings.

• Support member check-in and check-out processes, including the preparation of welcome packs.

• Assist with daily office operations, pantry management, and coordination with vendors and building management.

• Provide support for events, including setup and food and beverage arrangements.

• Attend to member requests and assist in resolving issues to ensure a positive member experience.

• Assist in promoting the workspace by managing leads and conducting tours for clients.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

Dynamic Human Capital Pte Ltd

Connecting talents . Driving dreams

Job Description

Work Type: Starting as a part-time employee for about three months, with the possibility of converting to full-time depending on performance | 5-day work week (rotating shifts, incl. nights) | 5-day work week (weekends/PH/ rotating shifts, incl. nights)

Key Responsibilities

Guest Experience

• Assist guests with check-in via mobile app or kiosk

• Encourage and guide guests on using the DiscoverASR app

• Handle guest queries and requests from arrival to departure

• Facilitate smooth communication and personalised service

Operations & Property Support

• Monitor room availability using the Property Management System (PMS)

• Ensure processes follow corporate guidelines

• Perform basic book-keeping when required

• Assist housekeeping with regular rounds, especially social spaces

• Handle walk-ins, emails, and phone enquiries

• Perform light housekeeping/engineering tasks

• Liaise with outsourced vendors for cleaning and maintenance

Community Building

• Observe guest preferences and manage guest profiles

• Support the Ambassador of Buzz in curating and executing events

• Proactively engage guests to gather feedback and improve experiences

Job Requirements

You are:

• Dynamic, self-motivated, and confident in communication

• Passionate about tech, creative, entrepreneurial, and collaborative communities

• A people person who’s hands-on and proactive

• Detail-oriented with strong problem-solving skills

• Tech-savvy and quick to learn new systems

• A bonus if you have a skill (coffee-making, bartending, singing, tech geek, etc.)

• Willing to work rotating shifts, including night shifts

Shortlisted candidates will be required to submit a 1-minute video: “All About Me”

EA Personnel Name: Joyce Ng
EA Personnel No: R2095235
EA License No: 12C6253

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

Job Description – lyf Guard (Guest Service)

Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional multitasking skills, as you will act as the go-to person for help, recommendations, advice, simply a friendly chat. You'll be a master multi-tasker, ensuring that every guest feels comfortable, supported, and part of our fantastic lyf community.

Responsibilities

1.      Managing Guest Experience:

·           Assist lyf guests with check-in procedures.

·        Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.

·           Conduct property tours for new and potential lyf guests.

·           Receive and promptly transmit messages to guests.

·           Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.

·           Promote and encourage the growth of ASR membership and lyf digital membership.

2.      Ensure operational efficiency:

·           Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).

·           Adhere to corporate guidelines for all operational processes.

·           Perform bookkeeping activities when required.

·        Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.

·           Manage walk-in inquiries, emails, and other lyf-related enquiries.

·        Supervise events to ensure compliance with house rules and address any issues that arise.

·        Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

3.      Creating an inclusive and collaborative community:

·        Maintain guests' preference profiles and track their likes and dislikes.

·        Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.

·        Support the AOB in curating and planning the event calendar for guests.

·        Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.

·        Anticipate and address guests' needs to exceed their expectations.

Job Requirements

You are:

·        Experience in guest service or customer-facing roles is preferred.

·        Dynamic and self-motivated with strong verbal and written communication skills

·        Highly organized with excellent multitasking abilities.

·        Attention to detail and able to anticipate and react to the needs of guests' demands

·        Knowledge of property management systems and other relevant software is a plus

·        Tech savvy, able to pick up and use new systems and technology solutions easily

·        Familiarity with local attractions, services, and events.

·        Ability to remain calm and composed in challenging situations.

·        Flexibility to work in shifts, including weekends and public holidays.

·        Customer-oriented, warm and friendly personality with a genuine passion for creating a welcoming and inclusive community atmosphere.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in enquiries, incoming calls, emails, and tour bookings.

• Support member check-in and check-out processes, including the preparation of welcome packs.

• Assist with daily office operations, pantry management, and coordination with vendors and building management.

• Provide support for events, including setup and food and beverage arrangements.

• Attend to member requests and assist in resolving issues to ensure a positive member experience.

• Assist in promoting the workspace by managing leads and conducting tours for clients.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + allowances

• Company: Listed MNC in the leisure industry

• Location: Central Region

• Benefits: Excellent welfare, benefits, and career advancement opportunities

• Working Hours: Rotating shifts (5 days per week)

Key Responsibilities:

• Supervise daily membership and guest service operations

• Manage shifts and maintain accurate records

• Coordinate with front-of-house teams to ensure smooth service

• Support marketing initiatives, promotions, and event planning

• Uphold company policies and maintain confidentiality

Requirements:

• Diploma in Business, Marketing, or related field

• Proficient in Microsoft Office

• Flexible to work rotating shifts, including weekends and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

Job Responsibilities:

• Welcome and assist guests to ensure a positive and seamless dining experience

• Manage reservations, seating, and booking enquiries accurately

• Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email

• Provide clear information on menus, operating hours, promotions, and dining policies

• Handle group, corporate, and complex bookings, including pre-payments and special arrangements

• Support service recovery, guest feedback handling, and complaint resolution

• Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination

• Monitor enquiry channels and reservations to meet response time SLAs

• Promote menu highlights and offers to enhance guest engagement

• Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Job Requirements:

• 1–2 years of F&B or customer service experience is a plus.

• Strong communication and interpersonal skills.

• Service-oriented with problem-solving abilities.

• Able to work shifts, weekends, and public holidays.

• Team player with a positive and professional attitude.

• Able to work in a fast-paced environment.

Marriott International

Job Description

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

- Process guest check-ins and room assignments following the hotels' rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.

- Process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.

- Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with safety boxes, additional guest room keys, transportation, etc.

- Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.

- Perform night audit during midnight shift and prepare necessary reports.

- Handle any Marriott-related enquiries.

- Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.

- On time and at work when scheduled and in proper uniform.

- Attend department meetings as scheduled.

- Consistent professional and positive attitude and actions when communicating with guests and associates.

- Flexibility to work in other positions/deaprtments as the need arises.

- Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures.

- Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.

- Check with manager / supervisor before leaving work area for any reason.

- Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

- Any other duties / tasks as requested by management.

PARK VIEW HOTEL PTE LTD

OUR HOTEL

Job Description

• Provide all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.

• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer staffs more holistic training ,towards possible promotion.

• Answering inquires by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.

• cashiering duties

Job Requirements:

• No Experience are Welcome

• Candidates-must able to speak and written English, and any additional language is an advantage

• Ability to work in a team.

• Able to work on a rotating roaster 

• Basic computer knowledge

Work Location : nearby Bugis / City Hall mrt.

• PR/Singaporean

• Meal provided & allowance

• 5 min walk from mrt station

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

CUBE HOSPITALITY PTE. LTD.

Cube Hotels offers a modern and stylish hospitality experience in the heart of Singapore. Designed for urban travelers, our boutique hotels provide smart, space-efficient accommodations with contemporary amenities. Whether you're a solo explorer, business traveler, or group adventurer, Cube Hotels delivers comfort, convenience, and affordability in prime city locations. With a focus on seamless service, innovative design, and a vibrant social atmosphere, we redefine the way guests experience Singapore. Stay with us for an unforgettable blend of comfort and connectivity.

Job Description

About the Role

Join our dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive. Based in the Central Region, this full-time position is perfect for individuals who are passionate about hospitality and creating memorable guest experiences. You will be the welcoming face of our establishment, ensuring every guest enjoys a seamless and exceptional stay.

Key Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes

• Respond promptly and politely to guest enquiries and requests

• Maintain high standards of cleanliness and organisation in all guest-facing areas

• Assist with luggage handling, room assignments, and other front desk duties

• Communicate effectively with various hotel departments to fulfil guest needs

• Identify, manage, and resolve guest issues or concerns professionally

• Promote hotel facilities, services, and ongoing offers

• Contribute positively to a supportive and collaborative team environment

Who We’re Looking For

• Prior experience in a guest-facing role within the hospitality sector

• Strong interpersonal and communication skills with a friendly and professional demeanour

• Ability to multitask and prioritise in a fast-paced environment

• Excellent problem-solving and conflict resolution abilities

• Passionate about delivering exceptional customer service

• Able to work shifts, including weekends and public holidays

• Proficient in English; additional languages are an advantage

What We Offer

At CUBE HOSPITALITY PTE. LTD., we value our employees and support their personal and professional growth. We offer:

• Competitive remuneration package

• Opportunities for career advancement

• Employee wellness initiatives

• A dynamic and inclusive working environment

Apply now and embark on a rewarding career as a Guest Relations Executive with CUBE HOSPITALITY PTE. LTD.!

The Lo & Behold Group

The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape. While each has a personality of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to creating awesome experiences for all who walk through our doors – employees, partners and customers alike.

Job Description

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 - 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand.

You’ll be in-charge of:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant

• Manage reservations through phone calls, emails, and other forms of communications

• Assist the Managers with seat plan arrangements for each service

• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable

• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience

• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day

• Are thoughtful and kind, while upholding high standards

• Own outcomes and drive solutions

• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms
Click on Apply
Should your application progress to the next stage, we will be in contact to arrange for an interview.

People Profilers Pte Ltd

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by People Profilers and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at peopleprofilers.com/data-protection-notice and e2i.com.sg/pdpa

Job Description

Working Hours

• Monday – Friday: 8:45am – 6:00pm

• Saturday: 8:45am – 1:00pm

• Sunday & Public Holidays: Closed

Key Responsibilities

• Manage front desk operations and patient reception

• Schedule and coordinate patient appointments

• Handle phone calls, WhatsApp enquiries, and walk-in patients professionally

• Process patient registration, billing, and payments

• Maintain accurate patient records and documentation

• Support dentists and clinic operations as required

• Ensure a welcoming, professional clinic environment

Requirements

• Minimum O-Level qualification

• Prior clinic or customer service experience preferred (training provided)

• Pleasant personality with strong communication skills

• Organized, detail-oriented, and able to multitask

• Comfortable working in a fast-paced clinical environment

📩 Apply Now!
Only shortlisted applicants will be contacted. Please send your detailed CV in Word format to: enoch.cheong@peopleprofilers.com


People Profilers Pte Ltd
Address: 20 Cecil Street, #08-09, Plus Building, Singapore 049705
Contact: +65 6950 9740
EA License No.: 02C4944
EA Personnel Reg. No.: R21100787
EA Personnel: Enoch Cheong

Village Hotels

Village

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage

Village Hotels

Village

Job Description

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Village Hotels

Village

Job Description

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

GRAND MERCURE ROXY HOTEL

Grand Mercure Singapore Roxy is managed by Accorhotels, the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides a total and memorable Singapore travel experience!

Job Description

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements:

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Create memorable experiences for guests during special occasions

• Host and engage the guests while serving food and beverages

• Ensure guests' food and beverages are served promptly in accordance with their orders

• Provide suggestion to guests for wine and alcoholic beverages

• Process the food orders and operate a cash register; ensure the replenishment of stocks, the polishing of cutlery and complete other assigned tasks

• Interact with guests; provide a warm and memorable guest experience and ensure all guests receive prompt and excellent standards of service

Requirements

• GCE O Level

• Min 2 year experience in Supervisory level

• Good interpersonal and communication skills with cheerful personality

• 5 working days per week with the ability to work on weekends/public holidays and perform rotating shifts.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

A leading global hospitality company in Singapore seeks a Guest Service Executive for the Conrad Service Centre. This role is essential for delivering exceptional guest services and supporting team activities in a dynamic environment. Candidates must have a senior high school education or a hospitality specialty, a positive attitude, and excellent communication skills.

Commitment to service excellence and teamwork is crucial for success. Join an esteemed company dedicated to remarkable hospitality experiences.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.

Job Description

Join our team and deliver exceptional guest experiences!

We are looking for enthusiastic and service-oriented individuals to join us as Front Office Executive. If you enjoy interacting with people and have a passion for hospitality, we want to meet you!

Responsibilities:

• Attend to guests’ needs and enquiries in a professional and courteous manner.

• Handle guest check-in and check-out processes efficiently.

• Provide personalized, warm, and attentive service to ensure an enjoyable and seamless stay for all guests.

Requirements:

• Good interpersonal skills and a positive working attitude.

• Service-oriented and a strong team player.

• Energetic, passionate, and professional in approach.

• Able to work 2 rotating shifts, including weekends and public holidays.

• Entry-level Diploma holders are welcome to apply.

What We Offer:

• Staff duty meals and uniforms provided.

• A supportive and friendly work environment.

• 5 days work week

• Opportunities to grow within the hospitality industry.

Interested applicants, please email your resume to jessie@treetops.com.sg

A HOTEL FARRER PARK PTE. LTD.

Job Description

About the Role

We are looking for a warm, service-oriented Front Office Executive to join our hotel team. You will be the first point of contact for guests, ensuring a smooth check-in/out experience and delivering excellent hospitality throughout their stay.

• Welcome guests with professionalism and a friendly attitude

• Handle check-in, check-out, and room assignments

• Manage reservations, room availability, and guest enquiries

• Provide accurate information about hotel services, facilities, and local attractions

• Assist in handling guest complaints calmly and effectively

• Coordinate with housekeeping and other departments for smooth operations

• Process payments, maintain records, and ensure proper documentation

• Uphold hotel service standards and create a positive guest experience

• Experience in customer service or hospitality preferred

• Good communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Positive attitude with strong problem-solving skills

• Familiar with hotel management systems (training provided if needed)

• Able to work shifts, weekends, and public holidays

• Attractive salary and performance incentives

• Career growth opportunities in the hospitality industry

• Training and development programmes

• Uniform provided

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Summary



At Marina Bay Sands, the Front Office is more than a point of check-in - it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.



Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.



Job Responsibilities



Front Office Operations and Rotation Exposure - Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
  
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
  
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.
  

Supervisory and Managerial Exposure - Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
  
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
  
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
  
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
  
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
  
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
  
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
  
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
  
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
  
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
  
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.
  

Specialization Phase - Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization - Front Desk, Group Operations, Room Control, Front Office Accounts, or Training - and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
  
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
  
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
  
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
  
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
  
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
  
• Champion sustainability initiatives and leverage technology to optimize workflows.
  

Development Outcomes



1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.



2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.



3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency - transforming challenges into memorable moments.



4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.



5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.




Job Requirements



Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate
  

Experience

• Less than 2 years of working experience
  

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
  
• Collaborative, confident, and thrive in dynamic team environments
  
• Curious and adaptable, with a desire to learn across diverse functions
  
• Driven by excellence and take pride in delivering exceptional service
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.