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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

The Ritz-Carlton Millenia Singapore

Job Description

Sofitel Singapore Sentosa Resort and Spa

Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

Sales Management

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative Cousu Main experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Ensure the welcome drink corner is always clean and ready
• Assist guests in the lobby during busy periods and whenever required
• Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
• Ensure the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 1 year of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

OASIA RESORT SENTOSA

Job Description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Accor Asia Corporate Offices

Job Description

Village Hotels

Job Description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Village Hotels

Job Description

Responsibilities:

• Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

SUTL Marina Development Pte Ltd

Job Description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)

SUTL Marina Development Pte Ltd

Job Description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)

JW Marriott Hotel Singapore South Beach

Job Description

The Ascott Limited

Job Description

Ascott International Management Pte Ltd.

Job Description

You will assist the Manager or Assistant Manager, Guest Service in overseeing the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Assist to manage the smooth operations of the department, such as delegating work, communicating goals and scheduling employees to ensure full coverage on the ground
• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to walk-ins, emails, calls and assist with queries and requests
• Handle and record resident feedback and complaints, and refer them to managers
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of relevant work experience, preferably in the hospitality industry and in a Supervisory role
• Attained at least a Diploma or Higher NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Service-oriented
• Supervisory skills
• Passion for coaching and guiding
• Passion in learning a variety of tasks, including handling paperwork and managing a team
• Willingness to perform shifts

Ascott International Management Pte Ltd.

Job Description

Job Responsibilities:

• Assist residents with check-in and check-out procedures
• Ensure all residents are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all residents' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements
• Manage residents’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Assist with the onboarding process for new employees
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Receive and convey messages to residents promptly
• Handle the safekeeping of cash and residents’ valuables and belongings
• Perform related tasks as assigned

Job Requirements:

• Entry level candidates who have attained a ITE or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply;
• Service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! We are currently seeking talented individuals to join our two new soon-to-be-open properties in the heart of Singapore (Club & Short Street). As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Participate in company's sustainability effort for the environment and being an inclusive employer

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Willing to work 10 hours rotating shift & assigned to our designated hotel branch at Kitchener Road.
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.

SUTL Marina Development Pte Ltd

Job Description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)

Greenwood Fish Market

Job Description

What we can offer

• Incentive scheme 4%, 8%, 12% monthly based on sales target (applicable after 3 months confirmation)

• Greeting guests as they arrive at the restaurant and seating them at their table
• Managing the restaurant's reservation system and taking phone calls to book tables
• Ensuring that the dining room is clean and well-presented at all times, with all tables set and ready for guests
• Managing the flow of guests in and out of the restaurant, ensuring that waitstaff can provide efficient service
• Assisting with the management of the restaurant's waitlist, communicating wait times to guests
• Assisting with general restaurant operations as needed, including bussing tables and assisting with cleaning and sanitising

• 1+ years of experience as a Hostess or similar role in a fast-paced restaurant environment
• Excellent interpersonal and communication skills, with the ability to provide warm and friendly service to guests
• Ability to multitask and prioritise tasks in a fast-paced environment, with strong attention to detail
• A friendly and professional demeanour, with the ability to remain calm and composed in a busy restaurant environment
• Basic computer skills, with experience using reservation systems

Naumi Hotels SG Pte Ltd

Job Description

The Naumi Group is a global hospitality entity overseeing Naumi Hotels and managing property assets. Known for their vivid and luxurious boutique hotels, Naumi Hotels offers personalized luxury experiences and prime localities. The group's ethos promotes creativity and individuality among its team members, ensuring a unique and family-like work environment.

We are seeking for someone who takes pride in delighting guests and providing them with a memorable experience.

Main Duties and Responsibilities

• Follow the correct check-in / check-out procedure.

• Ensure professionalism and accuracy with information and billing during arrival and departure.

• Achieve an accurate and logical work sequence.

• Ensure messages are accurate and passed on promptly.

• Welcome all guests to the hotel in a friendly and professional manner.

• Handover all necessary information completely to the next shift.

• Answer phone calls within three rings.

• Record any guests that need assistance.

• Handle complaints appropriately and pass on to Front Office Manager when necessary.

• Provide efficient, friendly, and professional service to all guests and respect guest privacy.

• Take initiative to ensure that interactions with our guests, team members, patrols and contractors are positive.

• Escalate unresolved guest issues to the Manager on Duty if difficulties arise you are unable to solve.

• Ensure your knowledge of the hotel layout, food and beverage and offerings are kept up to date.

• Work together with trust so that colleagues and management meet the goals of the department/hotel.

• Treat guests and colleagues from all cultural groups with respect, sensitivity, and transparency.

• Maintain a high level of personal presentation according to the Grooming Standards and Code of Conduct.

• Always maintain a high level of professional behavior.

• Communicate effectively, both with guests and other team members.

• Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

• Remain polite, positive, and cooperative.

• Arrive on time for shifts.

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

• Ensure Hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Self Management

• Maintain a high level of personal presentation in accordance with the Grooming Standards Policy.

• Maintain a high standard of cleanliness, hygiene, and presentation.

• Remain polite, positive, and cooperative.

• Attend training programs and meetings as directed to constantly improve skills and knowledge.

• Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

Health & Safety

• Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace

• Report hazards, accidents, and injuries.

General

• To take on any other task or assignment and/or projects that may from time to time be given or directed by his/her supervisor/s.

• Any additional duties directed and requested by Manager.

• Provide general assistance and information to Manager as required.

• Any other tasks that we may reasonably ask you to complete.

Requirements

• Strong human relations skills

• Strong communications (verbal and written) skills

• Ability to work independently and take initiative with strong time management skills

• Eye for detail and highly meticulous

• Excellent grooming standards and personal presentation

• Flexibility on working days and hours including weekends and public holidays

Grow your career with us ! We look forward to having a conversation with candidates who have the expertise and experience for this role.

Candidates with related and good experiences do have the opportunity to be offered the Duty Manager role.

HOTEL NUVE URBANE PTE. LTD.

Job Description

DESCRIPTION

Job Title

Senior Guest Relations Officer

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Benefits

• Medical and Dental Benefits
• Birthday leave
• 2 off days per week
• Shift and meal allowances
• Revenue incentive
• Referral fee
• Overseas incentive Trip
• Opportunity to promote to manager

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

Far East Hospitality

Job Description

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. is hiring a Full time Senior / Guest Service Assistant (Islandwide) role in Singapore River, Singapore. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• This role is an urgent hire

*******ONLY SINGAPOREANS MAY APPLY********

Responsibilities

• Offer courteous and prompt service to guests, addressing complaints, requests and inquiries tactfully.

• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.

• Initiate contact with guests through courtesy calls and provide assistance when needed.

• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.

• Perform any other reasonable tasks as assigned.

Requirements

• Minimum completion of PSLE or its equivalent.

• Willing to work rotating shifts.

• Positive attitude with an outgoing personality and good communication skills.

• Preferred experience in the hospitality industry, along with familiarity of the Opera system.

Available Locations

• Vibe Hotel Singapore Orchard

• Oasia Resort Sentosa

• Village Hotel Changi

• Village Hotel Katong

• Rendezvous Hotel Singapore

• Orchard Rendezvous Hotel

• Oasia Hotel Novena

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

RAFFLES SENTOSA SINGAPORE

Job Description

JOB SUMMARY:

The Guest Relations Executive (F&B) is responsible for providing exceptional service to guests within the food and beverage outlets, ensuring their needs and preferences are met. You will play a key role in maintaining the guest experience, from greeting upon arrival to ensuring a seamless dining experience. Your role is to deliver personalized service, foster positive relationships, and address guest inquiries, all while promoting a high standard of service excellence.

WHAT YOU WILL BE DOING:

• Greet all guests in a warm, friendly, and professional manner as they enter the food and beverage outlets.
• Escort guests to their tables, offering menu recommendations based on their preferences and ensuring a personalized experience.
• Address guests’ needs, special requests, or concerns quickly and effectively to ensure their satisfaction throughout the dining experience.
• Make recommendations for food and beverages, answering all questions regarding the menu, ingredients, and preparation.
• Monitor guests’ satisfaction during their meal and provide immediate solutions to any issues or concerns, ensuring a positive dining experience.
• Maintain an extensive knowledge of menu items, including the ability to explain dishes and wine pairings.
• Recognize repeat guests and take note of their preferences to create a personalized service experience.
• Ensure guests feel welcomed and valued, consistently going above and beyond to exceed expectations.
• Collaborate with the F&B team, including servers, chefs, and management, to ensure smooth and efficient service delivery.
• Coordinate special requests such as dietary restrictions, celebrations, or VIP services.
• Relay any guest feedback to the management team for continuous improvement in service delivery.
• Ensure a seamless dining experience by staying alert to guest needs and maintaining communication with the kitchen and service staff.
• Ensure that all dining areas are clean, well-organized, and prepared for guests.
• Assist with reservations, guest seating, and managing table assignments, especially during peak service times.
• Maintain a professional and neat appearance, adhering to grooming and uniform standards at all times.
• Handle guest complaints and concerns with a calm and professional demeanor, providing prompt and efficient solutions.
• Take immediate action to resolve any dissatisfaction and ensure the guest leaves with a positive experience.

YOUR EXPERIENCE AND SKILLS INCLUDE:

• Excellent verbal communication skills i
• A genuine passion for delivering exceptional customer service with the ability to engage guests and meet their specific needs.
• Able to handle guest complaints and resolve issues efficiently while maintaining guest satisfaction.
• Meticulous attention to detail, particularly in ensuring guests’ preferences and special requests are properly noted and followed.
• Strong ability to collaborate with all levels of the F&B team, from kitchen staff to management, to ensure smooth and efficient service.
• At least 1 year of experience in the hospitality industry, particularly within food and beverage service, with a focus on guest relations.
• Understanding of the menu offerings, including wine and food pairings, and the ability to communicate this knowledge confidently to guests.
• Ability to manage multiple tasks and priorities in a busy environment while ensuring top-notch guest service.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as required in the hospitality industry.
  

HAPPY BOWL PTE. LTD.

Job Description

Job Descriptions:

• Able to process customer orders through POS systems
• Able to keep work areas, such as food preparation areas, and customer areas clean and organized.
• Stock work and customer areas with needed supplies, such as napkins, condiments, and cleaning supplies, and notify management when inventory levels begin to run low.
• Greet customers who enter the business and answer phone calls from customers.
• Take customer order and serve food
• Clearing of tables
• Able to use various selling techniques to suggest additional purchases and upsell to customers.

W SINGAPORE SENTOSA COVE

Job Description

W SINGAPORE SENTOSA COVE

Job Description

RecruitFirst Pte. Ltd

Job Description

Perm position
Nearest MRT: Telok Ayer (within 5 mins walk)

5 days’ across mon – sun, 44 hours/ wk.

Rotating across: 7.00am - 4.30pm, 1.00pm - 10.30pm, 10.30pm - 7.00am

Up $3000 + VB + night shift allowance + flexi benefits! (depending on experience)

Duties

-Answer phones calls professionally

-Register guests, issue room keys, provide information on hotel services and room location.

-Work closely with the Duty Managers (DM)/Guest Relations Executive (GRE) to ensure daily operations in Front Office are run smoothly.

-Respond appropriately to guest complaints and do service recovery

-May routinely book guest reservations, process cancellations, revisions, and information updates on changes.

-Perform other duties as assigned

Requirements:

- Preferably those with front office experience / front facing roles in customer oriented industry
- Good command of spoken English
- Good grooming
- Comfortable with rotating shift and working on weekends/ PHs.

Interested applicants, please send your resume to aliciasl.lim[at]recruitfirst.co or click Apply Now

Alicia Lim Si Le

R2197748

EA License No: 13C6342

Only shortlisted candidates will be contacted.Thank you

Banyan Tree Hotels & Resorts Pte Ltd

Job Description

Main Duties and Responsibilities

Mandai Rainforest Resort is seeking a dedicated and service-oriented In-Room Dining Supervisor to oversee and elevate the in-room dining experience for our guests. This role plays a critical part in ensuring seamless food and beverage service, while embodying the resort’s commitment to sustainability, hospitality, and the natural environment.

The ideal candidate is passionate about service excellence, attentive to detail, and experienced in luxury hospitality standards. You will supervise daily operations, lead the in-room dining team, and uphold hygiene and quality standards in line with our rainforest-inspired ethos.

Key Responsibilities

• Supervise and coordinate all aspects of in-room dining operations to ensure timely and accurate delivery of food and beverages.
• Monitor guest orders and ensure prompt, courteous, and personalized service that aligns with the resort’s luxury and sustainability standards.
• Lead, train, and motivate a team of in-room dining attendants to deliver consistently high levels of guest satisfaction.
• Maintain cleanliness and presentation standards for all in-room dining equipment, trolleys, and pantries.
• Handle guest feedback and complaints professionally, ensuring quick and effective resolution.
• Coordinate with the culinary and stewarding teams to ensure order accuracy, dietary requirements, and timely preparation.
• Maintain stock levels and inventory for in-room dining supplies.
• Ensure compliance with all food safety, hygiene, and sanitation regulations.
• Support the implementation of eco-friendly initiatives in alignment with the resort’s sustainability goals.
• Prepare reports on daily operations, guest feedback, and team performance as required.

Job Requirements

• Minimum 2–3 years of experience in a supervisory role within F&B, preferably in a luxury hotel or resort.
• Strong knowledge of in-room dining operations and high-end guest service.
• Excellent communication and interpersonal skills.
• Flexible to work shifts, including weekends and public holidays.
• Knowledge of POS systems and basic administrative reporting.

Aqueen Hotels Pte Ltd

Job Description

Job Description & Requirements

Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

1. Excellent customer service abilities
2. Excellent communication skills in English
3. PC literacy
4. Able to work on shifts

HIGH NOTE HOSPITALITY GROUP PTE. LTD.

Job Description

1. Position Overview

The Guest Experience Supervisor is responsible for ensuring the consistent delivery of outstanding guest service. This role bridges operational leadership and guest engagement, ensuring that each guest interaction reflects our commitment to hospitality, intentionality, grace, and honesty.

The Supervisor will lead daily front-of-house operations, train and mentor service staff, manage guest profiling initiatives, respond to feedback, and collaborate on enhancing the guest journey.

• Supervise daily front-of-house service operations across assigned outlets.
• Lead, train, and mentor front-line staff to deliver consistent, exceptional guest experiences.
• Build and maintain guest profiling systems to personalise service and drive loyalty.
• Address and manage guest feedback with empathy and professionalism.
• Collaborate with management to refine standard operating procedures (SOPs) and service flows.
• Support the planning and execution of special events, activations, and community engagements.
• Ensure service quality, cleanliness, and operational efficiency are upheld at all times.
• Act as a brand ambassador, embodying and promoting the company’s service philosophy.

• Bachelor’s Degree or Diploma in Hospitality Management, Business, Sales & Marketing, or a related field.
• Minimum of 3 years of experience in hospitality, guest relations, or customer-facing supervisory roles.
• Strong leadership skills with the ability to inspire, coach, and guide teams.
• High emotional intelligence (EQ), strong interpersonal and communication skills.
• Excellent peripheral awareness, active listening ability, and guest anticipation skills.
• Proficient in the use of POS systems, CRM platforms, and basic Microsoft Office tools.
• Ability to work flexible hours, including weekends and public holidays, as operationally required.
• Passionate about creating memorable guest experiences and committed to continuous improvement.

• Hospitality Leadership: Leads service with warmth, grace, and attentiveness.
• Operational Excellence: Maintains high standards of service and operational detail.
• Emotional Intelligence: Demonstrates empathy, peripheral vision, and active listening.
• Guest-Centric Approach: Anticipates guest needs and responds thoughtfully.
• Adaptability: Thrives under dynamic, fast-paced hospitality environments.
• Team Collaboration: Works cohesively with colleagues across functions.

• Reports to: General Manager / Guest Experience Manager
• Supervises: Front-of-House Staff

• This role requires long hours on foot, high emotional resilience, and the ability to handle unpredictable service days.
• Recognition within the team is based on genuine service contributions and the ability to foster meaningful guest connections.

COVER PROJECTS PTE. LTD.

Job Description

Provide delightful service standards to the guests at all times, greet guests in an engaging way and ensure a smooth and timely check-in/check-out during their stay, Conscious of any opportunities to upsell additional facilities and services, when appropriate, answer telephone calls at Concierge and respond to enquiries and requests promptly, efficiently and in a courteous manner during check-in, check-out and throughout the guest's stay with us, Comply with SOPs, policies and procedures. Practice safe work habits and adhere to sanitary, safety, security and emergency procedures. Maintain confidentiality of all guest information and data and all proprietary information on our business.

Thoroughly understand our rooms categories, features, room rates, amenities and all other product knowledge. Cashiering duties, checking cash float at the beginning and end of each shift to ensure at all times that amounts are correct and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. Manage OTA and TripAdvisor guest reviews platform and manage guests' requests and messages in OTA extranet.

On a daily basis, inspect the cleanliness of the premises and oversee and coordinate with our housekeeping staff to ensure all rooms are clean and tidy for guests' use. Report any maintenance issues on a regular basis. Manage guest feedback &/ complains in a productive manner.

Able to exercise prudent judgment or think on the feet to analyse the situation and resolve problems in the event that we need to accommodate special requests from guests. Able to write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Ensure that your shift runs smoothly and that our guests experience seamless service.

Demonstrate teamwork and work cohesively with other departments and colleagues as part of the team. Flexibility to work in other positions or departments to perform special projects when the need arises.

Ascott International Management Pte Ltd.

Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts