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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Director, Revenue Performance.

Job Responsibilities

The primary role of the Director, Revenue Performance is to direct all Revenue Performance strategies and activities and optimize all revenue streams firstly for the defined area as a whole and secondly for each property in the area individually within guidance, structure and operating guidelines of Pan Pacific Hotels Group.
Akey responsibility of this role is to guide hotels in optimizing the business mix, distribution channels, pricing and products to achieve the budgeted revenue targets and to provide review and direction as required.
This role also leads the pre-opening and rebranding sales & marketing planning activities on behalf of the Marketing and Sales team.

Primary Responsibilities

Hotel Revenue Performance Reviews

• Identify hotel strategic objectives & opportunities with General Managers, Directors of Sales and Marketing and Directors of Revenue Management.
• Review representation of information across all electronic channels to follow best practices.
• Review inventory and price control practices.
• Review effectiveness of reservation team in terms of revenue generation and customer servicing.
• Review of compliance with data quality and data input standards across the systems.
• Review forecasting process and revenue management reports.
• Test systems competency levels across reservations, front office and revenue management.
• Provide summary assessment and list remedial and follow up actions required – to GM, DOSM and RM.
• Consolidate and roll up the follow up items into the monthly hotel review cycle.
• Provides input to the hotel performance review process at corporate level.

Review calls with Directors/Managers Revenue Performance and Sales & Marketing

• For analysis of revenue performance and follow up action plans.
• Identification, implementation & review of revenue strategies with hotel DOSM/RM.
• For follow up on action plan identified during Hotel Reviews.
• To communicate corporate updates and provide training on new programs and tools.
• Updateand share relevant market and competitor news.
• Provideeducation and training to Front Office, Reservation and Sales in Revenue andDistribution areas.
• Identification& development of hotel revenue / reservation managers.
• Review and improve on Reservation and Revenue related work flows.  Development and enculturation of tools – for efficiency, organization, evaluation, reporting etc.

Planning and Organising

• Maintain annual oversight of the overall price strategy and structure of the hotels to ensure that it is in line with the strategic objectives set out in the budgets.
• Analyse hotel rooms’ revenue forward forecasts for accuracy and variances.
• Provide remedial and business planning input to all hotels.

Hotel Pre-openings

• Lead the creation of all new hotel pre-opening sales and marketing plans.
• Coordinate with all sub sections within Marketing and Sales team to ensure timely execution of all planned activities and tasks.
• Review and approve all rate grids, promotion plans and tactical offers.
• Lead revenue management structure setup at the property.

Human Capital Development

• Ensure education of Revenue Performance, (revenue management and distribution competencies and learning) is instilled into the framework of the organization.
• Develop and implement revenue performance structure to strengthen personal development opportunities

The Person

• Revenue Management leadership experience for international hotel chain
• Minimum 5 years in leadership capacity
• Possess a Degree in Business, Marketing, Hotel Management or Statistics
• Driven for results and understands how to materialise ideas into actions
• Good leadership, able to build and coach teams
• Understanding strategies and trends
• Able to build effective relationships
• Excellent presentation, analytical and strategic planning skills
• Familiar with Revenue Management System, Business Intelligence, Opera Systems

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

AlwaysHired Pte. Ltd.

Job Description

As Director of Groups, Meetings & Events, you are responsible for working closely with the commercial team to drive business conversions, explore new business and expand existing business through strong analysis of trends, data and market insights. Specifically, you will be responsible for performing the following tasks to the highest standards:

Maximise all Groups, Meetings and Events revenue opportunities.

Review business plans, identify gaps and ensure support from proactive sales team to drive demand and support business conversions.

Understand the competitive market place and be connected with venue partners to ensure hotel stays ahead in business opportunities.

Collaborate with local visitor bureau and Worldwide Sales offices to ensure business success.

Lead action plans to achieve revenue goals versus budget, ensure year-on-year increase in business conversion ratios, deliver satisfactory mystery audit results, achieve excellent customer satisfaction scores via Meeting Planner surveys and maintain excellent system usage.

Lead a large team and provide coaching and mentoring for team members and support the career development/ improvement plans for team members.

Perform Budgeting, Forecasting (Weekly, Monthly and Rolling) tasks and ensure relevant, updated reporting.

Support achievement of required RGI through groups’ conversion to form an early occupancy base to allow yielding on the business thereafter.

Accurate control of deposit guidelines and commissions accrual for GME bookings.

Optimize function space occupancy and revenue generation through assessment of event requests, diary management and function space release requests.

Lead the team to achieve hotel’s key performance indicators that include but not limited to hotel's revenue contribution, profitability, guest experience, team members’ satisfaction and loyalty contribution.

Review and analyse business pace and market trends.

Conduct weekly group and catering business revenue review and conversion ratios and update results in bi-weekly commercial/ business focused meetings.

Analyse statuses of each business - split by sales manages, geo source, industry type and lead time.

Organise familiarization trips, site inspections, conduct hotel presentations and participate in clients’ engagement plans.

Lead and participate in sales and marketing activities including sales calls, sales trips and groups business acquisitions and conversions.

Support Catering and Event Services team to achieve overall commercial goals and guests’ satisfaction.

Be well connected with internal and external stakeholders including but not limited to owning company, corporate office, worldwide sales offices, revenue management consolidated centre, conventions and visitors bureaus, airlines, trade partners, leisure travel wholesalers, and travel management companies to review and update market trends and explore new business opportunities.

Adhere to hotel’s safety policies, emergency rules and procedures.

Perform any other reasonable duties assigned.

The Management reserves the right to make changes to this job description if necessary.

Requirements

Experience in leading a successful team in a similar role.

Strong leadership skills to effectively manage and motivate the team to achieve high performance levels to achieve/ exceed targets.

Strong analytical skills to understand key business indicators, competitive trends and to develop appropriate commercial initiatives.

Good business acumen and commercial understanding, with excellent sales skills.

Excellent organisational and planning skills (personal and team).

Energetic, dynamic and inspiring to the team.

Resilient and adaptable to changes in business environment.

Takes ownership and accountable for success of team and hotel.

Strong knowledge of local market and global travel and meetings’ trends.

An excellent team player who has sense of urgency and discipline to ensure tasks are completed in a timely manner.

Be calm and have the ability to thrive and manage stress.

Minimum 5 year’s experience in a similar capacity.

Good interpersonal, organizational skills and leadership qualities.

Knowledge and use of Delphi, MeetingBroker and Cvent.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Alvin Lee Meng Kim (Registration Number: R1435877)
AlwaysHired Pte Ltd
EA Licence No: 24C2293    

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Responsibilities

• Responsible for sales and marketing functions, business development and management of credit lines

• Maintain high service standards and smooth running of department’s operations

• Identify and develop potential market segments and players to achieve acquisition and retention targets

• Hosting of guests, understanding and attending to their needs, and gathering feedback to ensure hospitality and service excellence

• Maintain confidentiality and compliance with regulatory requirements, established policies, standard operating procedures, internal controls & service standards

Job Requirements

• Degree / Diploma in Business or related field with proficiency in Microsoft Office applications

• Minimum 5 years of business development experience in relevant industry

• Willing to work rotating shifts, including weekends and public holidays

TECHNO INTERNATIONAL CONSULTANTS PTE. LTD.

Job Description

Responsibilities

• Planning and delegating work duties to the staff and ensuring that they work according to the compliance of the restaurant business.
• Overseeing the staff for the smooth running of the restaurant.
• Assisting the HR team as well as the Restaurant Manager in the hiring process.
• Training new employees as per their abilities and skills.
• Maintaining a strong relationship with suppliers and vendors.
• Inspecting the food and beverage stock level and restock them in a timely manner.
• Conducting inspections of the restaurant kitchen and ensuring proper hygiene is maintained.
• Checking with the guest and making sure that they are getting served with the best quality food.
• Resolving customer complaints in a professional manner.
• Ensuring customer satisfaction with all the services provided to them.
• Preparing daily reports and presenting them to the higher management.
• Managing the outstanding bills and cash inflows of the restaurant.

• Bachelor’s degree in Business Management, Hospitality, or a related field.
• Prior work experience as a Restaurant Manager, or a similar position in the Hospitality industry.
• Professional certification as a Certified Restaurant Manager will be an advantage.
• Extensive experience in demonstrating leadership skills.
• Ability to maintain a positive work environment.
• Amazing written and verbal communication skills.
• Ability to work for long periods of time and on weekends as well.
• Strong organization and analytical skills.
• Exceptional customer service skills.
• Strong sales skills.
• Customer-oriented individual and an outstanding problem-solver.
• Good numerical abilities.
• A keen eye on details for accuracy.
• Good time management skills

PULLMAN SINGAPORE PTE. LTD.

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

Job Description

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

• Achieve or exceed individual sales target and goals set by the Director of Sales & Marketing
• Achieve daily targeted number of sales calls and focus on lead generation for rooms, event spaces and Hotel services.
• Monitor and follow up closely all business leads and increase the conversion rate for individual and group bookings.
• Develop new accounts monthly (both RFP and LNC accounts).
• Plan and arrange minimum 3 site inspections/entertainment meetings per week to qualified potential accounts or new accounts.
• Prepare monthly action plan for main market segment.
• Perform monthly review on corporate accounts (room nights production and average room rate).
• Monitor competitors’ rate strategy, account penetration and marketing activities to maintain a competitive edge.
• Fully responsible of accounts under his/her management, including contracting, updating profile and sales activities in Anais, submission of RFP in Cvent and renewing contracts.
• Prepare Group resume and update management on VIP arrivals, meet and greet accordingly.
• Up-sell, cross-sell and promote Hotel facilities & services at every available opportunity to maximize sales revenue for the whole hotel.
• Attend hotel clients and business events held outside the hotel (whenever it is necessary) and maintain high visibility for the hotel.
• Attend all briefings, meetings and trainings assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Require working beyond office hours, weekends/public holidays as and when is required by the Management, or base on the business needs.
• Be aware of the hotel fire & life safety/emergency procedures.
• Perform other reasonable duties assigned by the Management.

Additional Information

What's in it for you?

• Centralised location, walking distance from City Hall MRT
• 5 days work week
• Duty meals and uniform provided
• Comprehensive medical benefits
• Birthday Leave
• Family Care Leave
• AWS
• F&B and worldwide hotel discounts

Amrise Hotel Pte Ltd

Job Description

Revenue Manager

Location: Bugis, Singapore
Reports to: Group Strategic Director

About Us

A Hotel Group is a growing hospitality company operating a portfolio of hotels across Singapore, including Bugis, Chinatown, Jalan Besar, Little India, Geylang and Joo Chiat. We are committed to delivering exceptional guest experiences while driving commercial success through data-driven revenue strategies and innovation.

We are looking for an analytical and commercially driven Revenue Manager to maximize revenue performance across our hotel portfolio.

Key Responsibilities

• Develop and implement pricing strategies to maximize ADR, RevPAR and occupancy.

• Monitor booking pace, demand trends, competitor pricing and market performance.

• Manage room rates, inventory and distribution across OTAs and direct booking channels.

• Plan and execute promotional campaigns to maximize revenue during both peak and low-demand periods.

• Optimize online distribution strategy across all sales channels to improve revenue and direct bookings.

• Build and maintain strong relationships with OTA partners and attend regular business review meetings.

• Prepare daily, weekly and monthly revenue reports, forecasts and performance analysis.

• Oversee reservations, including group bookings and inventory control.

• Collaborate closely with Operations, Reservations, Sales and Marketing teams to achieve commercial objectives.

Requirements

• Minimum 3 years' experience in hotel revenue management.

• Strong experience in dynamic pricing and revenue optimization.

• Good knowledge of OTA extranets, promotions and distribution management.

• Proficient in Microsoft Excel and hotel PMS/Channel Manager systems (Cloudbeds experience is an advantage).

• Strong analytical, numerical and problem-solving skills with excellent attention to detail.

• Ability to interpret data and provide practical commercial recommendations.

• Excellent organizational, communication and time management skills.

• Experience managing multiple hotels or a cluster portfolio is an advantage.

• Ability to thrive in a fast-paced environment.

What We Offer

• Competitive salary with performance incentives

• Career progression within a growing hotel group

• Exposure to multi-property revenue management

• Opportunity to lead strategic commercial initiatives

• Supportive and collaborative work environment

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As a Sales Manager (MICE), you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Minimum 3 years' experience in a similar role within the hospitality industry.
• Degree in Hospitality, Business, or a related discipline.
• Demonstrated ability to motivate and inspire team members.
• An innovative self-starter with confidence, resilience, and a proactive approach to problem-solving.
• Accountable and proactive in identifying opportunities and implementing improvements to enhance performance.
• Demonstrates professionalism, sincerity, and inclusiveness in building positive working relationships.
• Passionate about delivering exceptional guest experiences.
• Excellent written and spoken English communication skills to effectively communicate with guests, colleagues, and stakeholders.
• Strong presentation and communication skills.
• Good interpersonal, organisational, and planning skills.
• Able to work collaboratively with diverse stakeholders to achieve business objectives.
• Demonstrates a strong sense of ownership, urgency, and discipline to ensure tasks are completed accurately and on time.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Here’s what you’ll do during a typical day:

• Drive overall group revenue growth in Group Room revenue and Catering revenue to meet Hotels’ sales targets and achieve individual’s Sales Incentive Plan.
• Ensure strategic sales activations and follow ups to support new business conversions and increase share of wallet from existing accounts.
• Conduct in-person sales visits, presentations (including virtual) and when appropriate, represent Hotel at industry tradeshows and events. 
• Conduct site inspections and business entertainment to support new business/ account acquisition.
• Collaborate with the revenue and business support teams to support business conversions to optimize pricing strategies and maximize profitability.
• Collaborate with Hilton Worldwide Sales offices, third party intermediaries (including DMCs and PCOs) and on-property proactive sales team to accelerate business conversions. 
• Drive revenue and customer loyalty through the Hilton Honors enrollment program.
• Coordinate closely with hotel operations teams to deliver exceptional guest experience.  
• Maintain an accurate, up-to-date database of business and follow up activities.
• Respond to all RFPs and guests’ enquiries in a timely and accurate manner.
• Qualify business opportunities, prepare and submit customized proposals in a timely manner and follow up closely.
• Contribute and participate in hotel-organised sales activities and company-led sales initiatives.
• Uphold strong brand standards, support internal quality audits, and execute any other duties required to improve business performance.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Ascott International Management Pte Ltd.

Job Description

The Manager, Revenue Management is responsible for maximising the revenue of a defined cluster of Ascott serviced residences and hotels in Singapore. By analysing trends like market demand and the booking pace, he or she shall implement revenue optimising strategies and grow the property’s market shares through effective pricing, business mixes and sales channel management. He or she will report to the Deputy Director, Revenue Management.

• Yield optimum revenue and RevPAR with a regular business review of managed properties, including assessing rates, inventory, sales strategies, competitor set performance and booking pace.

• Provide regular analysis of market trends and market positioning to identify opportunities and implement initiatives to ensure optimal revenue generation and market share growth, which eventually contributes to increased profit margins.

• Actively manage and evaluate decisions from the IDeaS revenue management system for selected properties.

• Improve the property’s direct booking performance.

• Manage and oversee the online distribution strategy for all online sales channels.

• Provide and update monthly revenue forecasts for managed properties.

• Participate in annual budget and rate rationalisation exercises.

• Provide timely advice to the Sales Team on sales quotations.

• Ensure property’s rate parity and rate competitiveness.

• Prepare and chair the Revenue Meeting for each property (ie; Frequency of meetings will be dependent on each property’s needs).

• Liaise and meet up quarterly with partners to keep abreast of market changes and developments within the industry.

• Participate in pre-opening processes to ensure activation of distribution channels before a property’s opening.

• Contribute to the growth of the Revenue Management culture within the organisation.

• Closely communicate with related departments, such as Sales, Marketing, Reservations, and Operations on specific tasks.

Job Requirements

The candidate must possess the following:

• A minimum of a Diploma in Hotel Management

• A minimum of 4-5 years of experience in a related revenue management position

• Knowledge of Microsoft Office (Eg; Word, Excel, and PowerPoint)

• Strong communication, analytical, and coordination skills

• Knowledge of G3, connectivity or analytical tools like Tableau, Power BI, and Excel Macros will be a plus point

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Job Summary

Reporting to the Reservations Manager, the incumbent will be responsible for:

Key Responsibilities

• Assist in overseeing the daily operations of the Reservations Department to ensure efficient and accurate reservation processing.

• Supervise and support the Reservations team in handling room reservations, guest enquiries, amendments and cancellations in accordance with hotel standards.

• Ensure high levels of guest satisfaction by providing prompt and professional service while effectively resolving guest concerns and reservation-related issues.

• Monitor room inventory, availability and reservation status to maximise room occupancy and revenue opportunities in line with the hotel's forecast and budget.

• Assist in managing room rate categories, distribution channels and reservation systems to ensure accurate inventory and pricing.

• Communicate room rates, availability, inventory updates and promotional strategies to the Reservations team in alignment with Sales and Revenue Management objectives.

• Review daily room availability and support inventory management by opening and closing room categories as required.

• Prepare and analyze reservation reports, forecasts and productivity reports to support business decisions.

• Conduct on-the-job training, coaching and performance monitoring for Reservations Executives to ensure service excellence and continuous development.

• Work closely with Revenue Management, Sales, Front Office and other departments to ensure seamless operations and effective communication.

• Ensure compliance with hotel policies, standard operating procedures and brand standards.

Requirements

• Diploma or Degree in Hospitality Management, Business Administration or a related discipline is preferred.

• Minimum 2 years of supervisory experience in Reservations or Front Office within the hotel industry.

• Familiarity with hotel reservation systems and property management systems (PMS); knowledge of Opera Cloud will be an advantage.

• Strong leadership, organisational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment.

• Excellent interpersonal, communication and customer service skills.

• Proactive, detail-oriented and able to work independently as well as collaboratively within a team.

• Strong analytical mindset with an understanding of revenue management principles.

• Positive attitude with a passion for delivering exceptional guest experiences.

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

The Manager, Revenue Management is responsible for maximising the revenue of a defined cluster of Ascott serviced residences and hotels in Singapore. By analysing trends like market demand and the booking pace, he or she shall implement revenue optimising strategies and grow the property’s market shares through effective pricing, business mixes and sales channel management. He or she will report to the Deputy Director, Revenue Management.

• Yield optimum revenue and RevPAR with a regular business review of managed properties, including assessing rates, inventory, sales strategies, competitor set performance and booking pace.

• Provide regular analysis of market trends and market positioning to identify opportunities and implement initiatives to ensure optimal revenue generation and market share growth, which eventually contributes to increased profit margins.

• Actively manage and evaluate decisions from the IDeaS revenue management system for selected properties.

• Improve the property’s direct booking performance.

• Manage and oversee the online distribution strategy for all online sales channels.

• Provide and update monthly revenue forecasts for managed properties.

• Participate in annual budget and rate rationalisation exercises.

• Provide timely advice to the Sales Team on sales quotations.

• Ensure property’s rate parity and rate competitiveness.

• Prepare and chair the Revenue Meeting for each property (ie; Frequency of meetings will be dependent on each property’s needs).

• Liaise and meet up quarterly with partners to keep abreast of market changes and developments within the industry.

• Participate in pre-opening processes to ensure activation of distribution channels before a property’s opening.

• Contribute to the growth of the Revenue Management culture within the organisation.

• Closely communicate with related departments, such as Sales, Marketing, Reservations, and Operations on specific tasks.

Job Requirements

The candidate must possess the following:

• A minimum of a Diploma in Hotel Management

• A minimum of 4-5 years of experience in a related revenue management position

• Knowledge of Microsoft Office (Eg; Word, Excel, and PowerPoint)

• Strong communication, analytical, and coordination skills

• Knowledge of G3, connectivity or analytical tools like Tableau, Power BI, and Excel Macros will be a plus point

InterContinental® Singapore Robertson Quay

IHG® Hotels & Resorts has always pioneered connecting people.

Job Description

InterContinental Singapore Robertson Quay is seeking a results-driven and relationship-oriented Sales Manager to join our dynamic team.

The Senior / Sales Manager – Corporate position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives.

At InterContinental Hotels & Resorts®, we believe in Inspiring Incredible - both within our teams and in every guest experience.  With a global, cultured mindset paired with deep local expertise, we bring our unique personalities to every interaction, creating authentic and memorable moments.  Our success is driven by passionate individuals who understand hospitality inside and out.  We perform at our best by fostering a culture of excellence, engagement, and well-being - because when we invest in ourselves, we deliver exceptional experiences.  We fuel innovation by embracing diverse perspectives, leading to creative and forward-thinking solutions.  And we stand out because of our unique culture, setting us apart in the industry.

 As a colleague of InterContinental Singapore Robertson Quay, you will be part of a team that embodies this philosophy, delivering exceptional service and elevating hospitality to new heights.  If you believe in our values and want to be part of something truly special, we want you on our team!

Your Day to Day

FINANCIAL RETURNS

• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include daily sales calls, entertainment, FAM trips, trade shows, etc.

• Achieving and exceeding financial targets under the guidance of the Director of Sales

• Develops relationships within community to strengthen and expand customer base for sales opportunities.

• Manages and develops relationships with key internal and external stakeholders.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand.

GUEST EXPERIENCE

• Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.

• Develop key relationships with key corporate accounts and grow share of the accounts.

• Identifies new business opportunities to achieve personal and location revenue goals.

• Interact with guests to obtain feedback on product quality and service levels.

• Executes and supports the company’s customer service standards.

• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.

PEOPLE

• Promote teamwork and quality service through daily communication/briefings and coordination with other departments. Key departmental contacts include all hotel departments.

RESPONSIBLE BUSINESS

• Develop and maintain good relationships with officials and representatives of local community. groups and companies to promote new business and increase sales for the hotel.

• Perform other duties as assigned.

ACCOUNTABILITY

As a key member of the sales team, the Senior / Sales Manager is responsible for driving business growth and supporting the execution of effective sales strategies that enhance overall revenue performance. This role takes ownership of client relationship management, pipeline development, and the achievement of sales targets, while ensuring a high standard of service and professionalism. The Sales Manager works in close collaboration with cross-functional teams to uphold brand standards and deliver tailored solutions that meet client needs, contributing to long-term business success.

QUALIFICATIONS AND REQUIREMENTS

• Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred and 3 plus years’ hotel management experience. Experience in the field of catering and event services preferred. Must speak fluent English.

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Understanding of microeconomics as it applies to hotel business.

• Strong computer skills are required. Delphi Sales & Catering experience preferred.

• Strong reading and writing abilities are required.

• Problem solving, reasoning, motivating, organizational and training abilities are used often.

• Ability to travel to attend workshops, specialized training and or certifications.

• May be required to work nights, weekends, and/or holidays.

What we offer
We’ll reward your hard work with a competitive salary and a comprehensive benefits package – including generous room and dining discounts, exceptional training opportunities and a strong support for your ongoing career development.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics.  As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives.  You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve – visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Ban Teck Han Enterprise Co Pte Ltd.

Established in 1981, Ban Teck Han Group (“BTH Group”) is a group of companies in food packaging manufacturing and distribution, and property development and investment.

Job Description

Work location : 3 Depot Close (main office)

Leading and motivating sales teams to achieve targets

Developing sales plans and monitoring pipeline activity

Managing performance reviews and coaching team members

Analysing sales data to identify trends and opportunities

Coordinating with marketing to support lead generation activity

Building relationships with clients

Presenting forecasts and performance updates to senior management

Implementing sales processes that support consistent execution

LUXURY ISLANDS PTE. LTD.

Job Description

The Director of Sales and Marketing is responsible for leading the hotel’s overall sales, marketing, and revenue-generating strategies. The role focuses on driving room revenue, MICE and group business, corporate accounts, brand positioning, and market share growth while ensuring alignment with the hotel’s business objectives.

• Develop and implement the hotel’s annual sales and marketing plan.

• Lead the sales team in achieving room revenue, group business, and banquet/meeting space targets.

• Develop strategies to grow corporate, leisure, government, MICE, and travel trade segments.

• Oversee account management for key clients and maintain strong long-term business relationships.

• Monitor market trends, competitor activity, pricing, and demand to support revenue growth.

• Work closely with Revenue Management to optimize pricing, inventory, and positioning strategies.

• Guide the marketing team on brand campaigns, digital marketing, public relations, promotions, and hotel communications.

• Identify new business opportunities through networking, partnerships, sales calls, and industry events.

• Oversee proposal development, contract negotiations, and major account closures.

• Ensure effective planning and execution of promotional activities, exhibitions, roadshows, and familiarization trips.

• Review sales forecasts, pipeline performance, and market performance reports regularly.

• Manage the sales and marketing budget and ensure efficient use of resources.

• Collaborate with Operations, F&B, Finance, and Reservations to ensure seamless guest and client experience.

• Represent the hotel at trade shows, client meetings, community events, and industry functions.

• Coach, mentor, and develop the sales and marketing team to meet performance goals.

• Ensure all activities are aligned with brand standards and company policies.

Marriott International

Job Description

Marriott International

Job Description

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

We are looking for an Assistant Reservation Manager to assist the Reservation department to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance.

Responsibilities

• Support the reservations sales team and operations teams to ensure all key KPIs are met and maintained including conversion, abandoned call rate and quality assurance. 

• Ensure travel agency commissions, reservations sales conditions, profile tracking and guest recognition is checked, completed and updated accordingly.

• Maintain and update reservation systems with accurate tracking and rate information to all distribution channels 

• Maintain high level of performance within the reservations guest experience, including the support for the reservations and operations team.

• Ensure that a “RevPRO culture” is spread in the hotel, through regular liaison with operational and call centre teams.

• Maintaining quality of reservations delivery with a team offshore.
  

Requirements

• Minimum of 3 years of relevant experience in the reservations sales 

• Strong working knowledge of CRS, PMS, TARS or distribution systems 

• Results Orientated 

• External and internal environment understanding  

• Ability to work effectively and contribute in a team  

• Great communication, presentation and influencing skills  

• Customer/Commercial focus 

• Team support and development mindset for the team 

• Multicultural awareness and able to work with people from diverse cultures  

• Flexible and able to embrace and respond to change effectively  

• Self-motivated and energetic 

voco® Orchard Singapore

Job Description

voco® Orchard Singapore provides guests with the world-renowned voco™ experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

Your day to day

voco Orchard Singapore is seeking a passionate and dynamic individual to join the team as Catering Sales Manager (Weddings). As Catering Sales Manager (Weddings), you will drive business through direct sales solicitation for the wedding segment and support overall catering, weddings and catering revenue for the hotel.

• Work closely with Banquet and other departments to facilitate services agreed upon and to ensure the overall success of the event.

• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.

• Establish strong working relationship with Wedding couples and maintain accurate and updated information about their needs for their function.

• Manage weddings / events functions to achieve the optimum departmental revenue targets.

• Follow up on potential sales leads.

• Design and plan wedding packages to maximise the conversions and profitability for the hotel.

• Negotiate and review weddings / events packages offered to clients.

• Represent the hotel in wedding shows and events as required.

• Produce monthly sales-related reports and sales forecasts for assigned area of responsibility.

• Prepare contracts for confirmed Weddings & social events.

• Be up to date with current wedding trends and competitive packages in the market.

• Confident and professional approach when dealing with clients and wedding suppliers.

• Promote guest satisfaction and encourage referrals.

• Handle feedback and resolve complaints from guests.

• Maintain client files and update information daily in accordance with established departmental policies and procedures.

• Follow up with clients regularly during and after departure to ensure satisfaction.

• Be a “Trusted Advisor” for the Wedding Couple during their journey with us, leading up to their Wedding Day.

• Monitor and handle inquiry calls and provide client proposals in accordance with established departmental policies and procedures.

• Prepare event orders, proposals, confirmation and other agreements.

• Maintaining a close working relationship with Vendors and Partners.

• Perform other duties as assigned.

What we need from you

• Diploma/Degree in Marketing/Tourism/Hospitality Management/Travel or related disciplines.

• Minimum 3-4 years of experience in Sales within the Hospitality Industry.

• Good communication skills and shows initiative.

• Committed to working on weekends, public holidays and evenings.

• Well versed in systems such as: Opera PMS

• Proficient in Microsoft Office applications.

• Flexible work approach.

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

ICE Holidays (S) PTE LTD

Job Description

Position: Sales Manager

Reporting to:  General Manager 

Company Description: 

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We are committed to delivering exceptional travel experiences through strategic partnerships and high-quality travel products.  

In line with our growth strategy, our company has expanded its business into the Singapore market under the registered entity ICE HOLIDAYS (S) PTE LTD. We are primarily focused on B2B outbound travel, offering curated international travel solutions to our network of travel partners. This expansion marks a significant milestone in our regional development, allowing us to better serve our partners and clients in Singapore with localized support and tailored travel services. 

The Sales Manager will be responsible for driving business growth, managing key accounts, and executing strategic sales initiatives to expand our presence in Singapore. This role is based in Singapore and will involve close collaboration with our headquarters in Malaysia. 

Responsibilities: 

• Develop and implement effective sales strategies to achieve revenue and growth targets for the Singapore market. 

• Identify, prospect, and secure new business opportunities within the travel and tourism sector. 

• Manage and expand relationships with existing B2B clients, ensuring high levels of satisfaction and repeat business. 

• Conduct market research to understand customer needs, competitor activities, and emerging travel trends in Singapore. 

• Serve as the main point of contact for Singapore-based partners and clients. 

• Deliver compelling presentations and proposals to potential clients, showcasing the company’s products and services. 

• Negotiate contracts, pricing, and terms to secure profitable deals while maintaining competitive positioning. 

• Work closely with Marketing, Product, and Operations teams in Malaysia to align on promotional campaigns, product launches, and service delivery. 

• Provide regular market feedback to headquarters to inform strategic planning. 

• Represent the company at trade shows, networking events, and industry functions in Singapore. 

• Monitor and report on sales performance, pipeline activity, and market insights. 

• Prepare sales forecasts, budgets, and action plans in alignment with overall business objectives. 

• Submit regular reports (daily activity updates, weekly performance summaries, and monthly consolidated reports) to management, ensuring accuracy and timeliness 

• Carry out any other related ad-hoc tasks or assignments as required by management to support business objectives. 

Requirements: 

• Bachelor’s degree in Business, Tourism, Hospitality, or related field (or equivalent professional experience). 

• Minimum 3 years of proven sales experience in the travel, tourism, or hospitality sector, preferably in the Singapore market. 

• Strong network and client base within the travel industry in Singapore will be an advantage. 

• Excellent communication and negotiation skills in English (Mandarin is a plus to effectively communicate with Mandarin-speaking clients). 

• Proficient in Microsoft Office, Google Workspace, and CRM tools. 

• Highly motivated, proactive, and results-driven. 

• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. 

• Familiarity with regional travel products, hotel contracting, airline negotiations, and market trends.

• Able to work independently with minimal supervision while staying connected to the Malaysia HQ team. 

Benefits: 

• Annual Company trip (For Confirmed Employees) 

• Yearly Bonus depending on Company performance and reflect to Individual performance 

• Annual performance appraisal review annually to identify room for improvement process 

• Outpatient medical coverage from registered clinics 

• Employee price for travel packages (For Confirmed Employees) 

• Company uniform provided 

• Travelling claims by receipt 

CONRAD SINGAPORE MARINA BAY

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will manage designated corporate accounts, develop and solicit new business, drive total hotel revenue from rooms, catering, and F&B outlets, address business needs, explore new opportunities, and expand existing business through promotional efforts and sales channels. As an Assistant Director of Sales, you’re not just generating and managing group sales – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

As Assistant Director of Sales, you are responsible for working closely with Director of Sales to drive accommodation business needs, explore new business and expand existing business through promotional efforts and sales channels. Specifically, you will be responsible for performing the following tasks to the highest standards:

Luxury Consortia Management
•    Develop and maintain strong relationships with luxury consortia partners
•    Negotiate annual consortia agreements, preferred partnerships, and marketing collaborations. 
•    Ensure optimal visibility across advisor platforms, luxury travel portals, and partner campaigns. 
•    Execute consortia promotions, advisor engagement initiatives, and luxury sales activations.

Tour & Travel Sales
•    Manage relationships with tour operators, wholesalers, destination management companies (DMCs), and retail travel agencies. 
•    Identify and secure new business opportunities within domestic and international leisure markets. 
•    Contract and negotiate group series and leisure groups
•    Develop seasonal packages, promotions, and tactical offers for travel partners. 
•    Conduct sales calls, presentations, workshops, and product training for travel partners.

Revenue & Business Development
•    Achieve and exceed revenue, room night, and market share targets. 
•    Develop and execute annual sales plans and account strategies for consortia and tour & travel segments. 
•    Monitor booking trends, production reports, and competitive market intelligence. 
•    Analyze account performance and implement corrective action plans when necessary.

Relationship Management
•    Build long-term partnerships with key travel advisors, agency owners, tour operators, and industry stakeholders. 
•    Organize and host familiarization (FAM) trips, site inspections, networking events, and client entertainment. 
•    Represent the hotel or brand at trade shows, roadshows, sales missions, and industry events.

Cross-Functional Collaboration
•    Work closely with Revenue Management, Marketing, Reservations, and Operations teams to align business strategies. 
•    Coordinate promotional campaigns, digital marketing initiatives, and partner communications. 
•    Ensure smooth execution of contracted business and exceptional guest experiences.

Reporting & Administration
•    Maintain accurate account records, sales activities, and pipeline updates within CRM systems. 
•    Prepare weekly, monthly, and quarterly sales reports, forecasts, and budget updates. 
•    Track ROI on consortia partnerships, travel campaigns, and trade events.
•    Excellent communication skills
•    High level of IT skills, including Excel, PowerPoint, and Word
•    Proactive approach to meeting deadlines
•    Excellent organizational and administration skills
•    Previous experience in a sales role

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or degree in Hospitality, Business, or related field
• Minimum 5 years of experience in hotel Corporate, MICE, or Group room sales
• Proven track record in driving revenue and managing key accounts
• Strong negotiation, presentation, and relationship-building skills
• Technical proficiency in hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner Survey)
• Ability to analyze sales data and market trends to inform strategy
• Excellent communication and leadership skills with a collaborative mindset

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you covered

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

67 Pall Mall Singapore Ltd.

67 Pall Mall is a private members’ club like no other – founded by wine lovers, for wine lovers.

Job Description

Job Summary 

The Assistant Reservation / Guest Relations Manager is responsible for ensuring exceptional guest experiences by managing guest services and addressing any concerns or issues. This role involves assisting with the front of house operations, enhancing guest satisfaction, and maintaining a positive reputation for the club.

Key Areas of Responsibility 

• Assist in the management of the Club's reservation systems and online booking platforms, ensuring accurate and timely processing of reservations.

• Monitor daily reservation levels and support efforts to optimise bookings and maximise participation in Club events and activities.

• Coordinate reservation information with relevant departments to ensure smooth operations and service delivery.

• Maintain accurate reservation records and ensure all booking procedures and standards are consistently followed.

• Manage, accept and confirm reservations while supporting table allocation and booking optimisation.

• Handle member and guest enquiries, special requests and reservation-related concerns in a professional and timely manner.

• Assist in resolving guest complaints and service recovery relating to reservations and bookings.

• Support the training, coaching and supervision of the Reservations team to ensure service standards and departmental objectives are achieved.

• Ensure reservation systems are maintained accurately, including guest profiles, booking details and table inventory.

• Prepare reservation reports and assist in analysing booking trends and demand patterns to support operational planning.

• Support the Manager in implementing departmental initiatives, policies and service improvements.

• Ensuring and providing flawless, upscale, professional, and high-class guest service experiences.

• Analyzing customer feedback and providing strategic direction to continuously improve overall rating.

• Responding to guests needs and anticipating their unstated ones.

• Make our members feel welcome.

• Implementing plans to improve member’s satisfaction.

• Assisting with member and guest’s queries/disputes.

• Provide excellent customer service skill.

• Actively listen to and resolve complaints.

• Coordinate and manage communication between guests and staff and follow up to ensure customer concerns are resolved.

• Guest relations managers are responsible for maintaining open lines of communication between staff and member and guests.

• Monitor guest feedback and reviews to identify areas for improvement.

• Develop and implement strategies to improve overall member and guest satisfaction.

• Respond to any questions, needs and desires of guests, and follow up with member and guests to ensure their requests have been met to their satisfaction.

• Expect and react promptly to member and guests' requirements and inquires.

• Any other job duties as assigned by the management.

Heritage Hospitality Pte. Ltd.

Job Description

The above position plays a key role in maximising hotel revenue and profitability by supporting the development and execution of pricing, distribution, and inventory strategies. Working closely with the Director of Rooms & Revenue, this role ensures optimal business mix, accurate forecasting, and effective use of revenue management systems and distribution channels.

Revenue Strategy & Analysis 

• Assist in developing and implementing pricing and yield strategies to maximise room revenue, market share, and profitability. 

• Conduct daily, weekly, and monthly analysis of hotel performance, competitor benchmarking, and market demand. 

• Support the preparation of accurate revenue forecasts and budgets. 

Inventory & Pricing Management 

• Monitor and adjust room inventory and rate strategies across all distribution channels(brand website, OTAs, GDS, corporate accounts). 

• Ensure rate parity and distribution accuracy across all platforms. 

• Support group pricing decisions and evaluate displacement analysis for large bookings. 

Systems & Reporting 

• Maintain and optimize revenue management systems (RMS), channel manager, and PMS data accuracy. 

• Prepare and present regular performance reports, including pickup pace, segment mix, and booking trends. 

• Track and report on key KPIs such as ADR, RevPAR, Occupancy, and Market Penetration Index. 

Collaboration & Communication 

• Work with Sales & Marketing teams on promotions, campaigns, and packages to drive demand. 

• Coordinate with Reservations and Front Office to ensure smooth execution of pricing and inventory strategies. 

• Support Director of Rooms & Revenue in strategy meetings and provide insights for decision-making. 

Qualifications 

• Bachelor's diploma or degree in Hospitality Management, Business Administration, Finance, or related field 

• Minimum 2-3 years of revenue management experience in hotel or hospitality sectors

• Proven experience with revenue management software and systems (e.g., IDeaS, Duetto, or similar platforms) 

• Strong analytical and financial modeling skills with proficiency in Excel and data analysis 

• Solid understanding of hotel operations, rate structures, and distribution channels 

• Excellent communication and presentation skills 

• Strong organizational and time management abilities with attention to detail 

Pan Pacific Serviced Suites

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Primary Responsibilities:

·       Maintain and implement as necessary the Absolute Care Revenue Management system in Revenue Department and undertake regular monthly audits and review to ensure standards are being met.

·       To maintain a smart and professional approach within the team and with business partners.

·       Monitor group and transient business thresholds in accordance with selling strategies in Budget & Forecast. Follow all definite and tentative group bookings in Opera S&C and amend selling and rate strategy accordingly to ensure measurable improvements in demand generation and ultimately Rooms yield.

·       Maintain appropriate Pan Pacific Serviced Suites, Singapore forecasting tool reports to ensure measured tracking of results on a daily basis.

·       Handle/Supervise Best Rate Guarantee Claims

·       Supply critical analysis on the effect of short and long term decisions affecting Occupancy, Average Rate, Rev Par and Rooms profit goals.

·       Have knowledge of City Events, Conventions, Holiday seasons, financial and political status of our Country as well as of key business source countries.

·       Strive to achieve Budgeted Rev Par index against the competition Hotel set, Monitor and analyse competitive set in accordance with “Competition Act”

·       Understand the Brand concept of Best Rate Guarantee and exercise care in rate regulation as per Policy outlined by PPHG.

·       Work closely with VP, Serviced Suites Singapore to achieve optimum yield through reputable Third Party Intermediaries.

·       Maintain and analyze Revenue by Room type and ensure appropriate room type sale through various channels per Brand or Hotel product.

·       Actively look for new business opportunities and relate to VP, Serviced Suites Singapore and Director of Sales & Marketing to enhance future potential.

·       Ensure disciplined configuration of Property Management System in terms of Revenue Management, conduct regular audits on reservation entries.

·       Ensure PMS compliance with PPHG standards in terms of rate code, rate description, package elements, market segmentation, yield Class, guest profile, reservation quality, reservation turn away recording.

·       Clearly communicate rate and selling strategy to Sales and Revenue teams.

·       Work closely with individual section heads in Sales and Rooms departments on possible opportunities of Revenue enhancement.

·       Conduct Rooms Revenue meeting, Group follow up meeting once a week, issue the necessary minutes within 48 hours and ensure continued follow up through regular updates.

·       Attend daily Revenue and Sales Teams briefings to ensure clear communication and understanding.

·       Handle guest complaints with a Genuine caring attitude.

·       Ensure prompt completion of daily, weekly, monthly and quarterly reports.

·       Identify high and low dates with maximum possible lead time and adjust strategy accordingly by providing selling tools to Sales and Reservations teams.

·       Any other duties accorded by the Management

1ST LANDINGS PTE. LTD.

Job Description

• Take charge of daily operation matter of the outlet and ensure standard operation flow
• Conduct routine outlet hygiene check and inventory check
• Organize and control daily business activities
• Create and execute of sales,profit and staff development
• Coordinate the entire operation of all the outlets during schedule shifts
• Manage staff discipline and performance issues

MING SHAN INTERNATIONAL MANPOWER PTE. LTD.

Job Description

Sales Manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

In order to succeed in this role, you will need excellent communication skills and the ability to lead a sale team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.

Meeting planned sales goals.

Setting individual sales targets with the sales team.

Tracking sales goals and reporting results as necessary.

Overseeing the activities and performance of the sales team.

Coordinating with marketing on lead generation.

The ongoing training of your salespeople.

Developing your sales team through motivation, counseling and product knowledge education.

Promoting the organization and products.

Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

Experience in planning and implementing sales strategies.

Experience in customer relationship management.

Experience managing and directing a sales team.

Excellent written and verbal communication skills.

Dedication to providing great customer service.

Ability to lead a sale team.

Work 5 days, but you must be able to work overtime. Usually need to come back to do overtime on Saturday or Sunday

need have degree certificate,then also need know the computer maintenance,can training the staff how to do the sales ,how to increase the turnover and increase efficiency,the company will give the target for the sales.Organize hotel staff's schedule work, work arrangement before work, inspection during work, inspection after work, etc. Learn to communication

The GMP Group

Job Description

Responsibilities:

Business Development

• Identify and secure new MICE business opportunities through cold calling, social selling, networking, and industry outreach.

• Represent the company at local and international trade shows to build and maintain a strong sales pipeline.

• Drive revenue growth by targeting new industries and niche markets.

Account Management

• Build and maintain strong relationships with corporate clients, PCOs, event agencies, and brand partners.

• Serve as a trusted advisor to returning clients and support their evolving event requirements.

Proposal & Contract Management

• Prepare customized proposals and presentations tailored to client needs.

• Conduct venue site inspections and presentations for prospective clients.

• Negotiate pricing and contracts to achieve profitability and client satisfaction.

Operational Coordination

• Work closely with operations and event teams to ensure smooth event execution.

• Ensure accurate and timely handover of event requirements and client expectations.

Market Intelligence & Reporting

• Monitor market trends, competitor activities, and industry developments within the MICE sector.

• Maintain accurate sales records, pipelines, and client information within the sales tracking system.

Requirements:

• Minimum 3 years of sales experience in the MICE, venue, or hospitality industry.

• Diploma or Degree in Business, Marketing, Hospitality Management, or related field.

• Proficient in Microsoft Office applications.

• Strong negotiation, communication, and client management skills.

• Creative, self-motivated, and passionate about the events industry.

Please state your availability, current and expected salary in the resume.

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd   |   EA Licence: 11C3793   |   Eddie Tang |   Registration No: R1221129

Stamford Tyres International Pte Ltd

From our humble beginning in the 1930's as a service station in Stamford Road to the presently being ASEAN's foremost tyre and wheel distributor and retailers as well as a specialist in fleet tyre management. All this is attributed to :

Job Description

Role Overview

Responsible for developing and expanding tyre and rim sales across assigned European markets, focusing on Private Brand (PB) products. The role involves growing distributor networks, strengthening customer relationships, and driving sales growth across the region.

The candidate will work closely with locally hired Europe sales representatives and travel together for joint customer visits, market development, and business negotiations.

Key Responsibilities

• Grow sales of PB tyres, truck tyres, passenger tyres, and alloy rims in Europe.

• Develop and manage distributors, dealers, retailers, and fleet customers.

• Achieve sales, volume, and profitability targets.

• Identify new market opportunities and expand regional coverage.

• Work closely with Europe sales representatives on customer development and market expansion.

• Conduct regular overseas customer visits and participate in exhibitions and trade shows.

• Coordinate with supply chain and operations teams to ensure smooth order fulfillment.

Requirements

• Diploma or Degree in Business, Marketing, or related field.

• Minimum 3–5 years of sales or export experience.

• Experience in tyres, rims, automotive, or related industries preferred.

• Strong sales, negotiation, and relationship management skills.

• Independent, result-oriented, and willing to travel frequently.

Preferred Candidate

• Strong commercial mindset with international business exposure.

• Passionate in developing markets and building brands.

• Team player able to work effectively with multicultural regional sales teams.

SL06-48 PTE. LTD.

Job Description

Job Description & Requirements

We are looking for a friendly and outgoing PR Manager to join our team. The candidate will be responsible for building good customer relationships, welcoming guests, and assisting in daily customer engagement activities to create a positive experience for patrons.

Job Responsibilities:

• Welcome and attend to customers in a professional manner
• Build and maintain good relationships with guests and regular customers
• Assist in customer engagement and service coordination
• Support outlet operations and customer enquiries
• Coordinate reservations and customer arrangements
• Ensure customers have a pleasant and enjoyable experience
• Work closely with the operations team to improve customer satisfaction

Requirements:

• Friendly personality with good communication skills
• Able to work in a fast-paced environment
• Responsible and service-oriented attitude
• Prior experience in customer service, hospitality, nightlife, or F&B will be an advantage
• Basic English communication required
• Candidates with no experience are welcome to apply as training will be provided
• Minimum education level is not mandatory

JEN Singapore Orchardgateway

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

We are looking for a Revenue Manager to join our team!

As a Revenue Manager, we rely on you to:

• Maximize overall hotel revenue and profit through development and implementation of effective inventory and pricing strategies

• Determine the optimal mix of business and managing distribution strategies on all channels to increase revenue and drive market share

• Effectively manage inventory and pricing strategy on all distribution channels

• Implement and drive revenue management strategic action plan

• Focus on lowering distribution costs and driving room nights to our brand website

• Closely monitor competitive pricing and understand impact of relative pricing decisions on property performance

We are looking for someone who:

• Has a passion to implement and drive revenue strategies

• Has complete understanding and effective execution of all current IDEAS and future Revenue Management tools

• Is professional, discreet and can handle sensitive information

• Is an advanced user of Microsoft Office suite

• Communicates and writes with fluency in English

• Preferably has hospitality-related work experience

• Has strong interpersonal, communication, organisation and analytical skills

If you are the right person, what are you waiting for? Click the apply button now!

Successful candidate will be required to adhere to hotel's grooming and uniform guidelines issued.

SOFITEL SINGAPORE CITY CENTRE

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

Job Description:

• Assist in the maintenance of conference database of key contacts / clients.

• Formulation of quotations for conference proposals covering venue, function, menu and accommodation costs.

• Complete organisation of conference activity / events from confirmation to post-event follow-up in order to ensure client satisfaction.

• Co-ordination and hosting of familiarisation and site inspection activity including follow-up, including promoting conferences, conventions and trade shows to potential clients.

• Maintain existing businesses with clients and develop new accounts.

• Conduct sales campaign by direct sales call / visits / mailing for group businesses, meeting and banquets from all sources for bookings and lead.

• Keep clients advised of the latest information regarding the hotel’s development.

• Provide after-sales service and in particular to ensure all guests complaints are brought to the management’s attention.

• Submit monthly / weekly reports on sales activities, competitor information, market trends, new business opportunities, and forthcoming appointments.

• Answer all correspondence and inquiries received during the working week within 24 hours of receipt; maintain good public relations with customers.

• Assist as required in the management of food and beverage service within the conferencing and outside catering areas.

• Ensure that there is a high level of cleaning and maintenance of conference area, back of house, tableware, utensils and other materials and equipment used by conferencing

• Regular liaison with Maintenance ensuring maintenance requests are completed quickly focusing on guest needs as a priority.

• Co-ordinate between Catering Sales and other relevant departments to ensure that preparations for conferences have been made.

• Ensure constant liaison with the Food and Beverage Department to achieve the objectives of the conference dept.

• Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson.

• Strive to implement the Accor Vision and demonstrate active use of Accor and Sofitel Values.

Job Requirements:

• Minimum of 1 year experience in a similar role in a Hospitality Sales environment.

• Projects professional image at all times through personal presentation / interpersonal skills.

• Initiates contact and establishes rapport easily.

• Organises time and work efficiently.

• Proficient in using Opera, Microsoft Outlook, Word and Excel.

• Ability to manage competing deadlines to achieve results.

• Appreciates and maintains an effective outlet for stress.

• Excellent numeracy, verbal and written communication skills.

• Has the ability and willingness to undertake further development.

• Works under pressure without negative impact.

• Develops and maintains co-operative working relationships.

• Good team player; contributes to and assists co-workers.

• Initiative to work unsupervised and be self motivated.

MetroResidences

About MetroResidences

Job Description

Sales Assistant Manager
Job Description

We are seeking a motivated and detail-oriented Sales Assistant Manager to support our sales and operations team in delivering excellent guest experiences and driving revenue performance.

• Handle guest inquiries through multiple channels, ensuring timely and accurate processing of reservation requests
• Manage invoicing and billing processes to ensure accuracy of customer accounts and records
• Implement pricing strategies and promotional initiatives to maximize revenue and occupancy rates
• Monitor occupancy levels and support demand forecasting to optimize room availability and performance
• Deliver high-quality customer service and resolve guest complaints or issues related to reservations
• Coordinate with housekeeping and customer service teams to ensure apartments are prepared according to guest requirements
• Provide guidance and support to sales team members to improve performance and service quality

• Experience in hospitality, serviced apartment, or hotel operations is preferred
• Strong communication and customer service skills
• Ability to handle multiple tasks in a fast-paced environment
• Detail-oriented with good analytical and problem-solving skills
• Team player with leadership potential

• Role involves supporting both sales operations and guest service excellence
• Responsibilities may be adjusted based on business needs, performance, and company requirements

melopepo Pte Ltd

Job Description

Manager, Hospitality (MICE Sales)

Work Location: Fraser Residence River Promenade

Work Schedule:9am to 5.30pm

Job Description

1.       Business Development

-            Proactively identify and secure new MICE business opportunities through cold calling, social selling, and industry networking.

-            Represent Tuan Sing Hospitality at local and international trade shows to build a robust pipeline of leads.

-            Drive revenue targets by identifying untapped industries and niche markets.

2.       Account Management

-            Cultivate and maintain long-term strategic relationships with corporate clients, PCOs (Professional Conference Organisers), events & brand agencies across all industries

-            Act as a dedicated consultant for returning clients to ensure their evolving needs are met.

3.       Proposal & Contract Management

-            Craft compelling, tailored proposals that highlight the unique heritage value of the Jiak Kim space.

-            Lead site inspections that "wow" potential clients, showcasing the versatility of the venue.

-            Negotiate contracts and pricing to maximize profitability while ensuring client satisfaction.

4.       Operational Excellence

-            Collaborate closely with internal operation teams and event organisers to bridge the gap between sales promises and event execution.

-            Ensure a seamless handover of event details to ensure high-quality service delivery on-site.

5.       Market Intelligence & Reporting

-            Monitor competitor activities and MICE trends to keep our offerings competitive.

-            Maintain meticulous records of sales activities, leads, and client data within our Sales tracker.

Job Requirements

-            Minimum 3 years of proven sales experience, specifically within the MICE, Venue, or Hospitality sectors.

-            Diploma or bachelor’s degree in business, Marketing, Hospitality Management, or a related field

-            Proficiency in Microsoft Office Suite

-            Strong negotiation and "closing" skills.

-            Excellent interpersonal and communication skills (written and verbal).

-            Ability to think creatively to transform a heritage space into a client’s vision.

-            High level of autonomy, resilience, and a passion for the events industry.

Hotel Traveltine

Job Description

About the role

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham. We are seeking a Reservation Manager to join our hospitality team. In this role, you will oversee the hotel’s reservation operations and lead a team of reservation agents to ensure operational efficiency and deliver exceptional guest service.

Reservations Manager

Key Responsibilities:

• Oversee the daily operations of the Reservations Department to ensure efficiency and service excellence.

• Respond to guest and business enquiries via telephone and email in accordance with hotel standards. Assess guest requirements and recommend suitable room types and rates in line with hotel strategy.

• Manage the reservation process to deliver a seamless booking experience and maximize guest satisfaction.

• Maintain strong relationships with key accounts, bookers, and business partners.

• Ensure timely, accurate, and professional communication with all internal departments to support smooth operations.

• Work closely with Front Office and Sales teams to enhance information sharing and improve arrival experience.

• Conduct pre-arrival checks for groups and FIT bookings, ensuring correct billing instructions, prepayments, profile tagging (company/TA), market segment and accurate reservation details.

• Provide ongoing training, supervision, and coaching to the reservations team to ensure quality performance and operational efficiency. Continuously monitor processes and implement improvements to enhance overall productivity and service standards.

• Ensure compliance with all hotel safety, security, and confidentiality policies.

• Perform other duties as assigned.

Requirements:

• Minimum 2 years of experience in a reservations preferably managerial role.

• Knowledge of Opera Cloud.

• Excellent verbal and written communication skills.

• Strong time management, planning, and coordination abilities.

• Sales- and service-oriented mindset.

• Ability to work independently and take initiative.

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Reporting to the Director of Sales & Marketing or designate, the Assistant Director of Sales will assist the Director of Sales to increase Corporate/MICE or Leisure client base through consistent solicitations while establishing trust and rapport with clients to generate and boost revenues for the Hotel. The Assistant Director of Sales is responsible to develop and foster business through pro-active direct sales, marketing, telemarketing, sales calls and site inspections of the hotel. This position requires to develop strategic action plans for hotel to drive measurable and incremental sales revenue.

Responsibilities:

• Responsible for designated portfolio for the hotel – industry expert in the portfolio.

• Clear understanding of the hotel’s business strategies then set goals and to determine action plans to meet those goals.

• Update action plans and financial objectives timely.

• Versatile in selling various components for the hotel (F&B / Catering /Weddings).

• Analyses current and potential markets/trends, coordinates all activities to maintain and increase revenue through added business volume and increase guestroom rate.

• Continuously solicits for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.

• Conducts daily sales calls, site inspections & entertainments to strengthen ties with Corporate/ MICE or Leisure clients.

• Provide after-sales service and in particular to ensure all guests feedbacks are brought to management’s attention and communicate with the respective departments for proper handling. Ensure that all feedbacks are reviewed, investigated and initiate follow-up action.

• Closely following up on all business leads within a 24 hour response time line to clients.

• Works closely with other sales associates and calls in on important customers and establishes multiple levels of contacts within the client’s organisation.

• Familiarize with latest market trends and new business development opportunities and activities.

• Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.

• Always provide the highest quality of service to the clients.

• Practises professional account qualification on consistent basis.

• Attends tradeshows, travel functions, major business functions or as required/directed by the Director of Sales/ Director of Sales and Marketing.

• Responsible for an assigned sales target in accordance to market segment.

• Prepares periodic sales reports showing sales volume, potential sales and areas of proposed client base expansion.

• Takes ownership of daily sales activities and maximise the productivity by following a system of weekly and monthly action plans.

• Work closely with assigned buddy during absence & render assistance.

• Manages and develops relationships with key internal and external stakeholders.

• Able to network with clients during hotel events.

• Proficient in Compset hotel champion & market intelligence.

• Develop potential of others through coaching and development opportunities to build organization capability for the future.

• Provide supervision of job functions assigned to junior staff members and check the effectiveness to each staff when completed.

• Other duties assigned by the Director of Sales/ Director of Sales and Marketing when required from time to time.

Requirements

• Minimum 5 years of sales experience in similar capacity or at least 5 years as a Senior Sales Manager with luxury hotel.

• Driven, self-motivated individual with excellent interpersonal, oral and written communication skills.

• Good influencing skills and the ability to effectively deal with internal and external customers.

• An excellent team player who is able to work under pressure and committed to achieving timelines and revenue targets.

• Solid negotiation and presentation skills.

• Proficient in MS Office applications and hotel systems e.g. Opera Cloud & Delphi etc.

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified

Private Advertiser

Job Description

We are seeking an experienced and driven Director of Sales & Marketing to lead the Corporate and Events segment for an established hospitality group in Singapore. The ideal candidate will be responsible for driving corporate room sales, meetings, events and strategic partnerships while enhancing brand visibility and revenue performance.

Key Responsibility

• Develop and implement sales strategies to drive corporate accounts, MICE and event business

• Build and maintain strong relationships with corporate clients, event organizers, travel partners and agencies

• Identify new business opportunities and actively source for corporate and event leads

• Lead negotiations for corporate contracts, event packages and partnership agreements

• Prepare sales forecasts, budgets and reports for management review

• Lead and motivate the Sales team to achieve business objectives

Requirements

• Degree or Diploma in Hospitality, Marketing, Business or related field

• Minimum 8 years of relevant experience in sales in hospitality industry, preferably handling corporate room sales and event sales

• Strong network within the corporate and events industry in Singapore

• Proven track record in revenue generation and negotiation skills

• Self-drive, strategic thinker and team leader

Loulouca Pte. Ltd.

Job Description

About the company

Loulouca is a contemporary dessert house built on precision, intention, and continuous improvement. We believe great work comes from consistency, attention to detail, and a willingness to learn.

As part of our opening team, you will play a key role in shaping our standards and culture from day one. We value positive, upbeat energy, strong teamwork, and a shared commitment to taking ownership of your work. 

Role: Hostess/ Reservations manager

Salary: $2,800 - $3,200 / month basic 

Work schedule: 5 days workweek, 8 hour per day 

Location: Ann Siang Hill 

Start: 27 July 2026

Role overview: 

We are looking for a hostess to manage guest flow across both takeaway and dine-in operations. This role sits at the front of the experience—handling reservations, managing waitlists, and guiding customers through our products with clarity and confidence. You will be responsible for creating a strong first impression while ensuring service runs smoothly and efficiently. This role requires a positive, upbeat energy and the confidence to engage with guests naturally.

Key responsibilities 

• Attend to customers looking to purchase takeaway items

• Explain cakes and products clearly and confidently

• Engage customers in a warm, approachable, and proactive manner

• Guide customers in their selection where needed including dietary requirements

• Greet guests warmly and professionally upon arrival

• Communicate accurately if guests have questions regarding take away items

• Manage seating flow and guide guests to their tables for dine in service

• Maintain awareness of table status and service timing

• Manage dine-in reservations and booking systems

• Handle walk-ins and organise waitlists effectively

• Communicate accurate waiting times and manage guest expectations

• Optimise table allocation to support smooth service flow

• Manage pre-order pickups and ensure accurate handover to guests

• Pack pre order cakes carefully, maintaining presentation and quality

• Ensure all orders are prepared and handed over correctly

• Act as a central point of communication between guests and the team

• Maintain a calm, organised, and welcoming front-of-house environment

• Guide and train new team members / part timers

Requirements

• Prior F&B, hospitality, or customer-facing experience preferred

• Strong communication and interpersonal skills

• Comfortable managing multiple responsibilities simultaneously (guests, reservations, takeaway)

• Organised and detail-oriented, especially with bookings and pre-orders

• Confident interacting with customers in a high-touch environment

• Good communication and teamwork skills

• Ability to work on weekends and public holidays

Please send your resume to hr•@loulouca.com

Markono Group Pte. Ltd.

Job Description

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams.  As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible.  With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Key Responsibilities:

• Develop and establish new business opportunities by identifying potential clients

• Proactively explore and expand new revenue streams to drive business growth

• Manage and grow opportunities within an existing customer portfolio, ensuring ongoing engagement and satisfaction

• Build and nurture strong, long-term customer relationships by understanding client needs and providing tailored solutions

• Achieve sales forecasts and revenue targets set by management

• Prepare competitive, compelling proposals, tenders, quotations, and presentations that align with customer requirements

• Provide regular updates and reports to management on the competitive landscape, industry trends, and relevant developments

• Coordinate closely with the operations team to manage print jobs efficiently, ensuring timely delivery and customer satisfaction

• Collaborate with internal departments such as production, logistics, and finance to consistently meet deadlines and maintain quality standards

• Ensure compliance to the requirements set in the Quality Management System, FSC COC Management System; Environmental, Health & Safety Management System, and any other management systems deem related to this industry

Qualifications & Requirements:

• Bachelor’s degree or Diploma in Sales & Marketing, Business Administration, or a related field, or equivalent professional experience

• Minimum of 3 years of experience in sales, account management, or business development

• Proven track record of managing key accounts and solving client-related issues

• Demonstrates a dynamic and positive attitude with a commitment to delivering exceptional service quality and customer satisfaction

• Proficient in Microsoft Office Suite (Word, Excel, Outlook) with strong skills in Microsoft PowerPoint to design and deliver persuasive presentations

• Outstanding verbal, written communication skills, outgoing and capable of building strong relationships with clients and internal teams

• Comfortable engaging with diverse stakeholders, including senior management and technical teams

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive!

GD IDEAS CONSULTANCY PTE. LTD.

Job Description

• Oversee daily operations, ensuring smooth service delivery and adherence to restaurant standards.
• Monitor food quality, hygiene, and customer service standards.
• Ensure compliance with local regulations, including health, safety, and licensing requirements.
• Develop and maintain operating policies and procedures.
• Ensure outstanding customer service to enhance guest satisfaction.
• Address customer complaints and resolve issues promptly and professionally.
• Gather and act on customer feedback to improve service quality.
• Recruit, train, and manage staff, including Front of House (FOH) and Back of House (BOH) teams.
• Foster a positive work environment, promoting teamwork and staff engagement.
• Conduct regular performance evaluations and provide constructive feedback.
• Address staff concerns and resolve conflicts effectively.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

Job Summary :

Maximize sales revenue and ensure Catering and Events are executed to guest satisfaction

Job Responsibilities :

• Formulate effective sales plans to maximize Catering and Events Revenue

• Achieve sales targets for events sales revenue

• Develop new business and manage existing accounts with a focus on building long term relationship

• Conduct site inspections with potential clients and provide necessary marketing collateral and information

• Prepare sales contracts and follow up on contract by engaging clients by ascertaining the customer's requirements

• Design and propose promotional packages for wedding and corporate events every quarter

• Prepare Banquet Event Orders

• Conduct pre-event briefings with various departments such as Front Office and F&B

• Gather feedback from guests

• Follow up on deposits made and ensure all payments are cleared after event

• Perform any other duties as assigned by management

Job Requirements :

• Working knowledge of MS office applications and Hotel Systems

• Strong problem solving and solutions provider

• High level of interpersonal skills

• Strong communicator and negotiator

• Meticulous

• Minimum 2 years of experience in hospitality

The Pan Pacific Hotel Singapore

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

We are looking for a Catering Sales Manager. You will play a pivotal role in developing new clients and retaining existing clientele in the various market segments for the purpose of selling catering/banqueting services of the Hotel. If you are an organized, detail-oriented individual with a passion for sales and events, we want you to be part of our growing team.

Job Description:

• Achieve the optimum departmental revenue targets.

• Achieve established performance benchmarks.

• Prospect and establish an expanding base of accounts in a specific relevant segment.

• Promote and encourage proper communication to all departments to maximise utilisation of available resources.

• Assist in the preparation of catering/banquet forecasts to monitor business flow accurately.

• Manage events functions to achieve the optimum departmental revenue targets.

• Negotiate and review packages offered to clients.

• Assist in creating and executing annual business plans, marketing plan and budgets.

• Promote guest satisfaction and encourage referrals.

• Handle feedback from guests.

• Represent the Hotel in trade shows and events as required.

Job Requirements:

• Diploma or Degree from a recognized hospitality / tertiary institution.

• 3 years or more experience in a similar role in a 5-star hotel with function rooms’ capacity of > 35,000 square feet.

• Proactive & responsible.

• Highly adaptable with the ability to direct changes.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

RB CAPITAL FARRER HOTEL PTE. LTD.

Job Description

Job Overview

As the Assistant Manager, Marketing, you will drive marketing effectiveness for the hotel, focusing on brand awareness, revenue generation, and public relations activities. You will report directly to the Cluster Marketing Lead while working independently to execute campaigns, manage digital and social media initiatives, and lead marketing efforts for the hotel's in-house restaurant. This role requires 3–5 years of marketing experience with prior exposure to Food & Beverage (F&B) marketing, ideally within hospitality, lifestyle, or standalone restaurant marketing.

At Holiday Inn we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, taking ownership and going the extra mile

Duties & Responsibilities

Marketing

• Execute the annual marketing calendar to ensure consistent messaging across all touchpoints with a focus on revenue generation.

• Implement hotel-wide campaigns and packages to meet brand targets and maximize ROI.

• Help manage and track the annual marketing budget, ensuring efficient use of funds.

• Coordinate with external partners and stakeholders to support win-win collaborations.

• Ensure all local marketing materials reflect brand voice and adhere to IHG brand standards.

• Execute social/digital activities and monitor guest experience via tools like Medallia.

• Collaborate with Revenue and F&B teams to identify business needs and co-develop targeted campaigns to drive demand during need periods.

• Support the optimisation of guest-facing digital & physical touchpoints across the guest journey.
  

F&B Marketing (Core Responsibility – Prior experience required)

• Lead the development and execution of a rolling 12-month marketing plan for the hotel's in-house restaurant, including daily offers, weekly specials, seasonal menus, and festive dining.

• Drive covers and revenue for the restaurant through targeted campaigns (e.g., new menu launches, happy hour promotions, set lunch/dinner pushes, weekend brunch).

• Manage end-to-end execution of F&B-related photoshoots, menu copywriting, and collateral production (e.g., table tents, digital menu boards, tent cards for rooms).

• Oversee marketing of any F&B loyalty initiatives (e.g., dining stamps, hotel guest discounts, referral promotions).

• Coordinate with the restaurant manager and service team to track campaign effectiveness (covers by session, no-show rates, average check, upsell rates) and optimize future promotions.

• Plan and execute F&B-focused events (e.g., chef's table dinners, wine pairings, festive set menus, guest chef collaborations) including guest list management and post-event coverage.

• Maintain a library of F&B assets (food photography, venue shots, chef profiles) for use across owned, paid, and earned channels.

• Manage partnerships with delivery platforms (GrabFood, Deliveroo, Foodpanda) and third-party booking apps (Chope, Quandoo, SevenRooms), including promotional campaigns and performance tracking.

• Track and report F&B marketing ROI, including cost per cover, redemption rates of F&B offers, incremental revenue per campaign, and return on delivery platform commissions.

Performance Marketing

• Support the analysis of paid search, display, remarketing, and metasearch campaigns.

• Execute strategies for bid optimisation, creative testing, and keyword/ad copy optimisation.

• Drive brand awareness online and generate leads/revenue for the hotel booking engine.

• Monitor KPIs to ensure ROI targets are met for paid media.

• Support in-house campaign management for metasearch channels.

• Measure and report digital activity performance.

• Analyse campaign data and market trends to provide actionable insights and recommendations for continuous improvement.

• Align digital campaigns with commercial priorities.

• F&B performance marketing: Manage paid social and search campaigns specifically for restaurant bookings, delivery promotions, and happy hour traffic; track CPA per dining booking and ROAS on delivery platform ads.

Content Marketing

• Strengthen customer relationships through social and earned media monitoring.

• Develop and implement KOL outreach programmes for Singapore and key source markets.

• Manage the social media editorial calendar and posting schedule.

• Copywrite eDMs and digital collaterals.

• Support IHG Rewards activations, tracking, and submissions.

• F&B content focus: Create and schedule platform-specific content for the in-house restaurant (Instagram Reels for signature dishes, Stories for daily specials); manage user-generated content campaigns (e.g., diner photo contests, guest reviews repurposing).

Accountability

Reports to the Cluster Marketing Lead and works closely with other members of the Cluster Marketing Team, as well as the wider Hotel teams i.e. F&B, Front Office. Interacts with guests, media representatives, influencers/KOLs, brand partners, event organisers, and community stakeholders.

Qualifications and Requirements

Preferred 3–5 years of marketing experience, with prior exposure to F&B marketing required (e.g., standalone restaurant, hotel F&B, food delivery platforms, lifestyle brand with a dining vertical). Diploma or Bachelor's degree in Marketing, Communications, Business, or related field is preferred.

Skills

• Strong copywriting and content creation skills, especially for F&B storytelling (menus, daily specials, chef narratives).

• Hands-on experience with social media tools (Meta Business Suite, Later, Canva) and analytics platforms (Google Analytics, Meta Ads Manager).

• Familiarity with F&B booking platforms (Chope, Quandoo, SevenRooms) and delivery aggregators (GrabFood, Deliveroo, Foodpanda).

• Basic graphic design or video editing skills (e.g., CapCut, Adobe Spark, Canva) are a plus.

• Excellent project management and ability to work independently.

Personal Attributes

• Self-starter who thrives working autonomously while reporting to a Cluster Marketing Lead.

• Passionate about food, beverage, and hospitality trends — understands what drives diners.

• Data-driven with strong commercial acumen (e.g., knows how to calculate cost per cover).

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

CONRAD SINGAPORE MARINA BAY

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Sales Manager – Weddings with Conrad Hotels and Resorts manages the Catering & Events sales operations to actively convert customer enquiries into confirmed sales.

What will I be doing?

As a Sales Manager - Weddings, you will manage all aspects of Catering Sales operations including the sales of wedding banquets, social events such as birthdays and anniversaries. He/She will interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maximize all wedding/social events revenue opportunities
• Review sales and other business plans, identify gaps and ensure proactive efforts to fill function space capacity and revenue to achieve optimum departmental revenue targets
• Understand the competitive marketplace and implement approaches to ensure the hotel stays ahead in the local market
• Work with superior in the preparation and management of the department’s budget
• Create a culture of high-quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
• Assist in operation of banquet functions if any
• Conduct briefings and other meetings as needed to obtain optimal results
• Follow up on all enquiries
• Conduct site inspections and hotel familiarization
• Assist Senior Sales Manager for in-house wedding shows and other projects assigned
• Ensure all Delphi standards are followed

What are we looking for?

A Sales Manager - Weddings, serving Hilton Worldwide Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrated previous managerial or supervisory experience in Catering & Events Sales function in the wedding sector
• Passionate and drive for sales
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Possess excellent communication and interpersonal skills
• Accountable and resilient
• Ability to work under pressure & well organized
• Flexibility to respond to a range of different work situations
• Ability to focus attention on guest needs, while remaining calm and courteous at all times.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• At least 3-5 years experiences in catering sales and in handling wedding banquets
• Knowledge of the hotel property management systems
• Previous experience in the same or similar role

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

The Capitol Kempinski Hotel Singapore

Located in Singapore’s charming civic and cultural district, the iconic Capitol Building and Stamford House have been restored to unveil as The Capitol Kempinski Hotel Singapore. A quintessential masterpiece of beautifully conserved architecture uplifted with a modern touch and bespoke hospitality, this exclusive retreat promises luxury at its finest.

Job Description

Marriott International

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

IBIS Singapore on Bencoolen

Ibis Singapore on Bencoolen is Singapore’s favourite economy hotel managed by Accor Group. Reviewed over 7,000 times on TripAdvisor and accommodating more than 250,000 guests per year, this hotel is renowned for its excellent customer service and centralised location.

Job Description

The Assistant Director of Sales supports the Director of Sales in driving hotel revenue performance by managing key accounts, developing new business, and ensuring the achievement of room, meeting, and rate targets. The role focuses on strengthening corporate and leisure sales, maintaining strong client relationships, and ensuring alignment with hotel commercial strategy and budget objectives.

The role also involves active market engagement, competitor analysis, contract negotiation, and coordination with internal departments to ensure smooth sales operations and high levels of guest and client satisfaction. The incumbent contributes to sales strategy development, reporting, and team support while promoting Accor values and brand standards.

Key Responsibilities

• Support achievement of hotel revenue, occupancy, ADR, and meeting room targets

• Manage and develop key accounts, corporate and leisure clients

• Conduct sales calls, site inspections, and client visits

• Negotiate contracts and pricing with clients

• Monitor competitors and market trends

• Prepare reports (weekly, monthly, MIS, production reports)

• Assist in sales and marketing strategies and promotions

• Ensure strong client relationships and after-sales service

• Support DOS in team training and business planning

• Coordinate with other departments to ensure service delivery

• Participate in hotel marketing initiatives and promotional activities

• Adhere to Accor standards, policies, and brand values

Requirements

• Minimum 5 years’ experience in hotel sales (similar capacity)

• Diploma or equivalent in Hospitality / Business / related field

• Strong knowledge of hotel operations and sales systems (Opera preferred)

• Proven track record in sales performance and account management

• Strong communication and negotiation skills

• Strong interpersonal and relationship management skills

• Proficient in MS Office and reporting systems

• Ability to work independently and as part of a team

• Flexible to work weekends (if necessary), travel, or extended hours when required

• Strong understanding of hospitality market dynamics

Carlton Hotel (Singapore) Pte Ltd

Carlton Hotel Singapore is an upscale business hotel that offers its guests the best of Singapore. Combining international standards with exceptional service and local charm, Carlton Hotel offers 940 elegantly designed spacious rooms and is strategically located in the heart of Singapore. Comprehensive range of facilities and services include two club lounges, four F&B outlets including the award-winning Wah Lok Cantonese Restaurant, a gym and pool as well as 13 versatile functions rooms to create a seamless and enjoyable stay for each individual.

Job Description

Job Responsibilities

1.       Responsible for driving event sales along with the Catering team to achieve the sales target.

2.       Attends and manage customers enquiries, feedback and event needs.

3.       Establish a good working relationship with the Banquet Operations, Room Sales as well as the other related Departments.

4.       Ensure good follow up and service delivery for all events/conferences.

5.       Attend to walk-in guests, telephone enquiries, sales calls and event needs and site viewing for potential customers.

6.       To ensure event documents are circulated within the set time frame to relevant departments

7.       To meet and greet customers before start of event and introduce Banquet in charge and AV technician to organiser to ensure proper hand over and to ensure event information are properly communicated

8.       To conduct post-event follow up with clients

9.       Maintains contacts with suppliers and other establishments providing services linked to catering activities.

Education and Work Experience

1. Degree/diploma in Hotel Management or equivalent

2. At least 2 years of relevant experience

3. Well versed in systems such as Sales force

4. Possess good interpersonal and communication skills

5. Approachable personality with positive work attitude

6. Good sales and negotiation skill

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Position Statement
A Sales Manager, Event Services is responsible for maximization of revenue opportunities in the areas of group reservations, meetings and events by driving sales acquisitions, maximizing business opportunities and increasing business conversions.

What will you be doing? 

As a Sales Manager, Event Services, you will be responsible for performing the following tasks to the highest standards:
•    Own the planning and execution of assigned events from sales handover through completion and post event review.
•    Act as the primary on site contact for clients, ensuring all agreed requirements are delivered accurately and professionally.
•    Conduct pre event meetings, site inspections, and planning discussions to confirm details, expectations, and logistics.
•    Oversee event setup, service flow, live execution, and breakdown in accordance with approved BEOs and Hilton brand standards.
•    Respond effectively to last minute changes, guest requests and operational challenges.
•    Communicate clear event timelines, service standards and operational expectations to all involved departments.
•    Participate in daily operational briefings and pre convention meetings as required.
•    Support post event reviews and continuous improvement initiatives.
•    Follow up on deposits, attrition clauses, cut off dates, payment schedules, and billing instructions to ensure compliance.
•    Review event documentation and post event billing for accuracy, supporting timely settlement of accounts.
•    Maintain awareness of cost control and responsible use of operational resources.
•    Support commercial objectives by identifying opportunities to enhance event value in collaboration with Sales.
•    Review and ensure accuracy of BEOs, function sheets, and event documentation.
•    Maintain organized and up to date event files in line with Hilton standards and procedures.
•    Participate actively in Hilton training programs and service initiatives.
•    Comply to hotel’s credit policy and ensure full settlement of payments within agreed timeline as contracted.
•    Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for?

A Sales Manager, Event Services serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

•    Minimum 2 years’ experience in a similar capacity.
•    Relevant diploma or degree in hospitality or business discipline.
•    Passionate about delivering exceptional guest experience.
•    Energetic, vibrant and inspiring to the team.
•    An innovative self-starter, with confidence and resilience.
•    Accountable and always positive in exploring alternatives and opportunities for better performance.
•    Focused on driving success for the hotel.
•    Warm, sincere and inclusive in interpersonal interactions.
•    Proactive, confident and reliable.
•    Flexibility to respond effectively with changes in business.
•    Strong analytical skills to understand key business indicators, competitive trends and develop strategies.
•    Excellent command of written and spoken English.
•    Strong presentation and communication skills. 
•    Excellent planning and organisation skills.
•    An excellent team player who works well with different stakeholders to ensure success of hotel. 
•    Has sense of urgency and discipline to ensure tasks are completed in a timely manner.
•    Prior knowledge and use of Delphi.Fdc.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

THE NOMAD WAY

Hospitality is at the core of what we do and who we are. It’s more than just a job; it’s a path to a career in our industry. Many of us at NoMad have grown from within these walls and we pride ourselves on providing these opportunities. We thrive to achieve our vision to be a thriving hotel combining the best of New York hospitality with Singapore charm. Our values connect us; our behaviours guide us; and our non-negotiables drive us. Welcome to NoMad Singapore

OVERVIEW OF ROLE

The Sales Manager – Rooms is responsible for driving room revenue through proactive sales efforts, account management and market development.

Reporting to the Director of Sales, this role focuses on identifying and securing business across key segments including corporate, leisure and travel trade. The Sales Manager plays a key role in building strong client relationships, increasing market share and positioning the hotel within the competitive landscape.

Working closely with Revenue Management and the wider commercial team, the role ensures that sales strategies are aligned with pricing, demand and overall business objectives.

MAIN DUTIES & RESPONSIBILITIES

The main responsibilities of the Sales Manager – Rooms are summarised below; however the list is not exhaustive.

GENERAL DUTIES

• Proactively identify, develop and secure room business across corporate, leisure and travel trade segments.

• Manage and grow a portfolio of accounts with a focus on room revenue generation.

• Conduct sales calls, site inspections and client meetings to promote the hotel’s room product.

• Respond to enquiries related to room bookings, corporate contracts and group room requests.

• Prepare proposals, contracts and rate agreements in line with hotel policies.

• Represent the hotel at trade shows, networking events and sales missions.

• Undertake any other duties or tasks deemed reasonable by the Director of Sales.

ACCOUNT MANAGEMENT

• Build and maintain strong relationships with corporate clients, travel agents, wholesalers and key partners.

• Develop account plans to grow production and maximise room nights.

• Monitor account performance and identify opportunities for growth.

• Ensure all client interactions reflect the brand standards and service philosophy of NoMad.

• Maintain accurate records of account activity and production.

SALES STRATEGY & PERFORMANCE

• Support the implementation of the hotel’s rooms sales strategy to achieve revenue targets.

• Work closely with Revenue Management to optimise pricing, availability and segmentation.

• Monitor market trends, competitor activities and demand patterns.

• Contribute to sales forecasting and pipeline management.

• Track individual performance against room night production and revenue targets.

COLLABORATION & COORDINATION

• Work closely with Reservations, Front Office and Revenue teams to ensure smooth handling of room bookings.

• Coordinate with Events and F&B teams where group business includes additional components.

• Collaborate with Marketing & Communications on campaigns targeting room sales.

• Ensure clear and accurate communication between clients and internal teams.

ADMINISTRATION & REPORTING

• Maintain accurate records in the CRM system, including account details and sales activities.

• Prepare regular sales reports, account production reports and pipeline updates.

• Track leads, conversions and room revenue performance.

• Ensure all documentation is completed accurately and in a timely manner.

GUEST EXPERIENCE & BRAND REPRESENTATION

• Represent NoMad Singapore with professionalism and confidence in all client interactions.

• Ensure a seamless and positive experience throughout the sales journey.

• Build long-term relationships that drive repeat room business.

• Uphold the brand standards and positioning of NoMad.

EXPECTATIONS:

The Sales Manager – Rooms is expected to:

• Always maintain a consistently professional demeanor.

• Represent NoMad positively in all interactions with internal and external stakeholders.

• Always adhere to company policies and procedures, including commercial and pricing guidelines.

• Demonstrate strong sales drive, accountability and ownership of room revenue targets.

• Foster clear communication across departments and with clients.

• Exhibit strong relationship-building and negotiation skills.

• Champion company values and foster a collaborative and results-driven working culture.

QUALIFICATIONS

• Degree or Diploma in Hospitality Management, Business Administration or a related field.

• Minimum 3–5 years of experience in hotel sales with a focus on room sales or corporate accounts.

• Strong understanding of room revenue drivers, segmentation and market dynamics.

• Experience managing corporate, leisure or travel trade accounts.

• Strong communication, negotiation and interpersonal skills.

• Ability to work independently and manage multiple priorities.

• Familiarity with CRM systems and revenue management concepts.

• Proactive, results-oriented and customer-focused mindset.