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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Waiter

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Waiter.

This challenging full time hands-on position is for you if you:

• Providing excellent food & beverage service to hotel guests staying with us and using our meeting facilities
• Serving guests at the restaurant, bar, poolside and banqueting/ meetings of up to 250 pax
• Soliciting guest feedback to improve our F&B operation
• Perform any other duties as assigned by the hotel's management
• Work on a split shift system. 6 day work week

Position reports to the Restaurant & Banquet Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

You'll get:

• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow and advance in your F&B career.
• Economy air ticket, tax free salary, suitable sharing accommodation on site, laundry, staff meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

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Job Description

Duties & Responsibilities

• Deploy IT infrastructure and network standards, procedures, and drive implementation and maintenance across Singapore hotels, to ensure the stable operation of the organization’s IT assets.

• Manage and support all IT information systems.

• Coordinate, supervise, and work alongside Level 1 IT engineers.

• Provide Level 2 IT support for the assigned hotel.

• Manage and drive special projects or initiatives for the hotel / group as assigned.

Operation Excellence

• Provide availability, maintenance and ongoing support to ensure strong and stable network infrastructure for the hotel; including routers, switches, hubs, UPSs etc.

• Oversee the administration of user accounts, permissions, and access rights.

• Standardizing IT applications, systems and assets, act as the gatekeeper of documented and mapped infrastructure & application standards. Streamlining the processes to promote and drive a best practice to improve quality delivery environment.

• Analyze and report on problems trends and root causes. To coordinate with the vendor to resolve any issues/problems with the network and infrastructure, ensure vendor adherence to established customer service levels.

• Work with and support business stakeholders to plan and manage business solution, providing availability, maintenance and ongoing support to the business applications. Streamline the processes to promote and drive a best practice to improve quality delivery environment. 

• Keep abreast of all applications and functional changes and inform the business stakeholders and users. Collect and record any enhancements that are required by the stakeholders, support the feasibility studies.

• Analyze and report on problems trends and root causes. To coordinate with the vendor to resolve any issues/problems with the business applications, ensure vendor adherence to established customer service levels.

• Formulate and develop standard IT guideline for configuration, operation and maintenance procedure related to various application systems.

Data Security, Disaster Recovery

• Support the establishment of an appropriate business resilience capability including development and oversight of the periodic testing of the Disaster Recovery Plan (DRP).

• Ensure meeting of Group’s security standard, IT standards, and PCI requirements relating to all aspect of IT infrastructure.

• Manage and ensure effectiveness of servers, including e-mail, file & print, and backup servers, and their associated operating systems and software

• Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems

• Manage customer expectations and drive adoption of IT operating and security policies and procedures. Attest all processes meet with security and regulatory requirements.

• Work with different IT functions to address external / internal audit gaps identified within the timeframe committed.

Planning & Project Management

• Develop, implement and maintain policies, procedures and associated training plans for network resource administration and appropriate use.

• Manage respective vendors to ensure projects are implemented and delivered according to agreed timeline, schedule, design, plan and cost.

• Contribute and participate in new business application projects.

Others

• To carry out any other duties and responsibilities as assigned.

Requirements

• 2-3 years of experience in a similar capacity.

• Bachelor's degree in Computer Science, Computer Technology or the equivalent.

• Able to lead a team and also be a good team player. Possess good interpersonal skills to liaise with various stakeholders. 

• Good command of written and spoken English.

• Hands-on experience in hospitality industry related infrastructure, applications, network and enterprise systems management, project management would be an added advantage.

  Apply Now  

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

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Job Description

  Apply Now  

EL DEVELOPMENT PTE. LTD

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Job Description

Company Description

At Pullman Singapore Hill Street – our world is your playground; where playfulness meets peak performance, creativity meets innovation, business meets success.

The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.

At Pullman Singapore Hill Street, we don't do ordinary. We challenge the status quo, redefine hospitality with seamless, fun, cool and smart interactions. #BELIMITLESS

Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travelers who have wide connections and enjoy combining work and pleasure.

Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.

Job Description

• Prepare monthly staffing schedules, monitoring staff attendance and assist in planning work schedules.
• Maintain a Hotel logbook on incidents, complaints etc. and refer them, if required to the appropriate department for follow up action.
• Handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, and guests of the Hotel.
• Be proactive in guests’ requests and anticipate Safety needs according to Singapore’s events.
• Maintain a high level of controlling details within the guest areas.
• Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service.
• Prepare the annual capital and operating budgets for the Department.
• Ensure that all potential and real Hazards are reported immediately and rectified.
• Be fully familiar of the Emergency Procedures, Policies and Standard Operating Procedures as established by the Hotel.
• Assist in safety and emergency training for all employees.
• Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and employees.
• Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.
• Ensure all staff within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others.
• Use safe manual handling techniques and practise safe work habits following Accor Health, Safety and Environment policies, maintain procedures to minimise our impact on the environment and prevent pollution.
• Perform other duties as directed by the General Manager.

Qualifications

• Certificates in National Skills Recognition System, CPR, First Aid Management and Basic Fire Fighting.
• Minimum 2 years of relevant experience in a similar capacity.
• Service oriented with an eye for details .
• Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
• Effective management, leadership, organizational and communication skills.
• Ability to remain calm and react fast to situations.
• Preferably possesses a Fire Safety Manager Certificate

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

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Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

An Assistant Security Manager with Conrad Hotels and Resorts directs security personal and works with Department Heads to deliver a safe Guest and Member experience while ensuring compliance with local safety legislation and hotel emergency procedures.

What will I be doing?  

As an Assistant Security Manager, you are responsible for directing and coordinating the activities of security personnel, work with Department Heads to confirm all staff understands security procedures, and organising patrolling of the property to deliver a safe Guest and Member experience. An Assistant Security Manager would also be required to ensure that hotel is in compliance with all local safety regulations and is conversant with hotel emergency procedures. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain good communication and work relationships in all areas of the hotel

• Liaise with government and law enforcement agencies as necessary

• Coordinate additional personnel for Conference and Banqueting functions

• Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms

• Assist the hotel in complying with Local Fire Safety Legislation

• Assist the hotel with Local Safety Legislation to ensure compliance of the security department

• Knowledge of the codes of practice for P.A.C.E.

• Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security

• Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police

• Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security

• Prepare incident reports and ensure all allegations are properly followed up

• Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities

• Plan, deliver and facilitate regular staff awareness training

• Be fully conversant of company terrorist procedures and convey to staff

• Be fully conversant with hotel Fire and Emergency procedures

• Responsible for management of key control within all departments

• Comply with the Hilton Team Members Handbook and all Hotel policies and procedures. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.  

• Carry out other reasonable duties and responsibilities as assigned. 

What are we looking for? 

An Assistant Security Manager serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Organised and systematic approach to problem solving

• Security industry experience in supervisory capacity

• SIA trained and Licensed

• Ability to listen and respond to demanding guest needs

• Good leadership, interpersonal and communication skills

• Accountable and resilient

• Committed to delivering high levels of customer service

• Ability to work under pressure

• Flexibility to respond to a range of different work situations

• Good grooming standards

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience in same or similar role

• Certified First Aider

• Firefighting qualification

• IT proficiency

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Hyundai Motor Group Innovation Center In Singapore Pte. Ltd.

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Job Description

Frasers Property Limited

Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multi-national developer-owner-operator of real estate products and services across the property value chain. Listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore, the Group has total assets of approximately S$40.3 billion as at 30 September 2021.

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Job Description

ABOUT FRASERS PROPERTY LIMITED
Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services. The Group is listed on the Main Board of the Singapore Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore.
 
Frasers Property's multinational businesses operate across five asset classes, namely, commercial & business parks, hospitality, industrial & logistics, residential and retail. The Group has businesses in Southeast Asia, Australia, the EU, the UK and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries across Asia, Australia, Europe, the Middle East and Africa.  
 
Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties.  
 
The Group is committed to inspiring experiences and creating places for good for its stakeholders. By acting progressively, producing and consuming responsibly, and focusing on its people, Frasers Property aspires to raise sustainability ideals across its value chain, and build a more resilient business. It is committed to be a net-zero carbon corporation by 2050. Building on its heritage as well as leveraging its knowledge and capabilities, the Group aims to create lasting shared value for its people, the businesses and communities it serves. Frasers Property believes in the diversity of its people and are invested in promoting a progressive, collaborative and respectful culture.

For more information on Frasers Property, please visit frasersproperty.com or follow us on LinkedIn.

Job Summary

The Safety & Security Manager is responsible for ensuring the safety and security of guests, employees, and hotel assets. The role oversees the implementation of security, safety, and emergency preparedness policies in compliance with Singapore regulations and hotel standards. The position works closely with Department Heads and external authorities to maintain a safe operating environment.

Job Description

1. Leadership & People Management

- Supervise, train, and manage security personnel, including performance evaluation and discipline where necessary.

- Review daily security logs and incident reports, ensuring timely follow-up

and corrective action.

- Provide leadership during emergencies and incidents.

 2. Security Operations & Risk Management

- Develop, implement, and review security policies, SOPs, and procedures.

- Identify, investigate, and resolve security breaches, theft, or misconduct incidents.

- Conduct regular security risk assessments and audits of hotel premises.

-Coordinate investigations, including report preparation and liaison with authorities when required.

- Oversee surveillance systems (CCTV) and ensure proper evidence handling and documentation. 

3. Emergency Preparedness & Incident Response

- Lead responses to fire alarms, medical emergencies, bomb threats, and other incidents in accordance with emergency response plans.

- Coordinate emergency drills and contingency planning exercises.

4. Workplace Safety & Health (WSH)

- Lead in Workplace Safety & Health (WSH) initiatives in line with MOM regulations.

- Conduct safety inspections and ensure corrective actions are implemented.

- Advise management on safety measures to protect guests, employees, contractors, and hotel assets.

5. Compliance & Governance

- Ensure compliance with Singapore regulatory requirements, including WSH, fire safety, and relevant licensing conditions.

- Support internal audits and risk assessments.

- Ensure proper documentation of incidents, investigations, and compliance records.

- Maintain awareness of PDPA considerations in security operations (CCTV, incident data).

6. Asset Protection & Special Operations

Develop and implement security measures for:

• VIPs and high-profile guests

• Special events and functions

• Hotel property, vehicles, and facilities

• Coordinate security coverage during large-scale events or high-risk periods.

 7. Budget & Resource Management

- Prepare and manage the security department budget.

- Procure and maintain security-related equipment, systems, and technology.

- Ensure cost-effective deployment of security resources.

 Other Key Responsibilities

- Attend Security, Fire Safety, and related meetings organised by the Singapore Hotel Association (SHA).

- Participate in HOD meetings, pre-convention meetings, and other meetings related to safety and security.

 Any other duties or responsibilities as may be assigned from time to time. 

Key Qualifications

• Diploma or Degree in Security Management, Risk Management, Hospitality, or a related field.

• 5–8 years of security experience, with at least 3 years in a supervisory/managerial role, preferably in a hotel or hospitality environment.

• Strong knowledge of Singapore regulations, including WSH Act, Fire Safety Act, PDPA, and Private Security Industry Act.

• Proven leadership and incident management skills, with experience in emergency response, investigations, CCTV operations, and liaison with authorities.

Diversity brings us closer to the communities we serve.

Guided by our Purpose, we are creating, inspiring, and nurturing an inclusive culture that unlocks the power of diverse teams to drive Frasers Property forward. Our values drive everything we do, which are core to creating safe places where everyone belongs, is mutually respected and feels empowered to be authentic at work. Working collaboratively makes us progressively stronger and better as an organisation, which helps our people to thrive each day.

Private Advertiser

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Job Description

Reporting to the General Manager, you are responsible for ensuring effective project management, support and operation of property-based technology systems (Local Area Network, associated peripherals, cabling, operating and application software, telecom strategy, Wide Area Network and Internet Service Provider connections, Point-Of-Sales and in-room system) in line with business needs, understand and respond to property operational objectives, goals, business issues and priorities.

 RESPONSIBILITIES

• Understand IT technology standards, platforms and directions, kept updated of technology trends, particularly in the hotel industry as well as aware of systems development methods and tools that are available

• Provide first and second level support to property hotel associates for technical problems. Conduct equipment performance audits and provide recommendations for performance improvement

• Monitor computer and network operations at the property. Performs onsite and offsite backup/recovery functions and maintain disaster recovery plan.

• Plans and manages technology projects; assessment of needs, budget, capital requirements and authorization. Determine priorities, schedules, plan and necessary resources to ensure completion of projects on schedule, on budget and according to planned specifications and objectives.

• Compliance with hotel system standards. Participate in the annual CAPEX planning process. Produce an annual operating budget for the Information System Department. Arrange all system maintenance contracts.

• Provide enhanced technology services to aid hotel in growing revenue. Reduce IT and other costs through seeking out potential property-based opportunities.

• Minimise business interruptions through co-ordination of appropriate system maintenance routine and data back-up procedures.

• Increase productivity through encouraging process improvements using available technology solutions.

• Perform maintenance that eliminates security risks, set appropriate local area network system access that provides dissemination of information. Communicate to the appropriate department managers when the responsible department has not performed system configuration and/or maintenance.

• Arrange and implement telecommunications standards and enhancements.

• Adhere to, communicate and enforce policies and standards protecting company hardware, software and other resources.

• Maintain an inventory of IT equipment and software.

• Provide system education to users to ensure that easy system tasks are delegated to users. Arrange system training on computer-related programs for new users.

• Respond to the changes in departmental functions as dictated by the industry, the company or the hotel.

• Any other ad-hoc duties as requested by the General Manager from time to time.

We regret that only shortlisted candidates shall be notified.

PREREQUISITE SKILLS/QUALIFICATION

• Degree in Information Systems / Computer Science or related field

• Minimum 6 years’ experience, with at least 3 years in a supervisory role at a Hotel IT department

• Possess good interpersonal and communication skills

• Problem-solving skills

• Team player, able to work independently

Adecco Personnel Pte Ltd (Outsourcig)

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Job Description

If you are passionate and have prior working experience in tourism / art institutions / customer service, please reach out to us!

Our client is a leading visual arts institution which oversees the world's largest public collection of Singapore and Southeast Asian modern art.

JOB DETAIL

• Nearest MRT: City Hall
• 5 Days Work Week (inclusive of weekends/PH)
• 9am to 7.30pm
• Gross Up to $3600
• 1-Year Contract, subject to renewal

JOB SCOPE

• Develop, administer & maintain work roster
• Maintain Standard Operation Procedures (SOP) accuracy
• Workflow enhancement & improvement plans
• Ensuring that staff are providing excellent customer service
• Manpower deployment forecast & planning
• Set goals for performance & deadlines
• Manage a team of Executive, Supervisors & Ambassadors
• Provide assistance and information to visitors
• Perform sales transactions for gallery admission events & programs
• Perform daily opening & closing of counter, including generating reconciling daily sales reports
• Maintain knowledge of promotions & policies regarding payment, exchanges & security practices
• Pre-print tickets for group visits & ensure sufficient ticketing management for schools
• Manage feedback & perform service recovery in accordance to stipulated guidelines

JOB REQUIREMENT

• Working experience in tourism / art institutions / customer service is preferred
• Service-oriented and customer centricity
• Good communication and interpersonal skills
• Self-motivated and good teamwork

** Interested individuals, please click APPLY button or send your resume to zhicheng.wong@adecco.com

** We regret to inform that only shortlisted candidates will be notified.

Wong Zhi Cheng

Direct Line: +65 8907 0479
EA License No: 91C2918
Personnel Registration Number: R22105888

SL06-48 PTE. LTD.

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Job Description

Job Description:

We are seeking a personable and attentive Guest Relations Manager to ensure our club guests receive exceptional service and a memorable experience. You will manage guest communications, resolve issues, and coordinate with various departments to exceed customer expectations.

Key Responsibilities:

• Welcome and engage with guests, ensuring they feel valued and attended to
• Manage guest inquiries, feedback, and complaints professionally and promptly
• Develop and maintain strong relationships with regular and VIP guests
• Coordinate with event, service, and operations teams to deliver seamless guest experiences
• Monitor guest satisfaction and implement improvements as needed
• Train and supervise guest relations staff, promoting excellent service standards
• Handle special requests and manage guest loyalty programs

Requirements:

• Proven experience in guest relations or customer service management, preferably in hospitality or entertainment
• Strong interpersonal and communication skills
• Ability to handle difficult situations calmly and diplomatically
• Excellent organizational and leadership abilities
• Passionate about delivering outstanding customer experiences