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Hotel Sales Executive

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

For our refined corporate functions & meetings operation with a function room for 150 pax theatre style, we are now welcoming applicants for the position of Hotel Sales Executive.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
  • Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
  • Writing and sending quotations and contracts to potential clients to secure future business
  • Ensuring that a booked event will go smoothly on the day of the event.
  • Soliciting corporate guest feedback
  • Using that feedback to help us improve our hotel services & operations
  • Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You really love the business of hotel sales & marketing within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You’re a master at making sales calls and asking for the sale.
  • You truly love the sense of achievement in winning new business.
  • You are flexible and can change focus quickly.
  • You want the challenge of increasing our rooms business and meetings business.
  • You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a hotel Sales Executive in 4 or 5 star hotels
  • Previous experience living/working outside your home country, preferably in Asia.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

  Apply Now  

Chef de Cuisine

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Chef de Cuisine/ Head Chef (French/Mediterranean/Western Cuisine).

This challenging full time hands-on position is for you if you:

  • have experience in French/Mediterranean/Western Cuisine.
  • are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
  • gain satisfaction from meeting & talking with the guests in the restaurant.
  • have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
  • have experience in a la carte and banquet cookery as well as cocktail style finger food.
  • have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
  • have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
  • are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Head of Guest Experience

3-Aug-2024
Partner J. Solutions Limited | 38003Hong Kong - Central, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Partner J. Solutions Limited


Job Description

Key Responsibilities:
• Develop and implement innovative guest experience strategies
• Lead and mentor a team of guest experience professionals
• Ensure consistent delivery of premium service standards
• Manage member relations and address high-level concerns
• Collaborate with other departments to enhance overall club offerings
• Analyze member feedback and implement improvements
• Oversee special events and exclusive experiences for members

Qualifications:
• 7+ years of experience in luxury hospitality or high-end customer service
• Proven leadership and team management skills
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Solid experience in Guest Relation and Engagement 
• Bachelor's degree in Hospitality Management or related field 

 

Duty Manager

2-Aug-2024
Langham Hotels International Ltd | 37905Hong Kong - Hong Kong
This job post is more than 31 days old and may no longer be valid.

Langham Hotels International Ltd


Job Description

About Langham Hospitality Group

Langham Hospitality Group is a global luxury hotel operator with a rich heritage of excellence and innovation. Our brand is synonymous with exceptional service, timeless elegance, and contemporary comfort, offering bespoke experiences that exceed the expectations of discerning travelers worldwide. With an impressive portfolio of hotels and resorts spanning key destinations across the globe, we are committed to creating memorable stays through unparalleled hospitality, culinary artistry, and luxurious accommodations.

At Langham Hospitality Group, we pride ourselves on our dedication to sustainability, community engagement, and a relentless pursuit of perfection in every aspect of our service.

Guest Relations Manager at Maxmount Global Limited

31-Jul-2024
SmartHire by SEEK | 37757Hong Kong - Central and Western District
This job post is more than 31 days old and may no longer be valid.

SmartHire by SEEK


Job Description

Our client “Maxmount Global Limited'' is seeking a Guest Relations Manager to join their company!  

 

 

What you’ll be doing? 

 

  • Reporting directly to the general manager
  • Monitor daily bookings and ensure assigned tables with maximised capacity
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Responds all incoming enquiries promptly and professionally
  • Promptly address guests’ requests, actively listen to and resolve complaints
  • Improve and provide service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed in rotation
  • Handle all reservations requests, changes and cancellations received by any channels
  • Acting as Restaurant Ambassador upon guest arrival and ensure guest satisfaction with dining experience
  • Assist in the daily operations of the restaurant
  • Ensures restaurant standards and SOP's are consistently implemented
  • Identify areas of improvements and finding effective solutions
  • Deliver food & beverage items to guests
  • Be attentive and alert of guest's needs
  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
  • Complete opening and closing duties including setting up necessary supplies and tools,
  • Cleaning all equipment and areas, locking doors, etc.
  • Inspect storage areas for organization, use of FIFO, and cleanliness
  • Complete scheduled inventories and stock and requisition necessary supplies
  • Monitor dining rooms for seating availability, service, safety, and well being of guests
  • Take an active role in coaching and developing junior staff

 


 Who are they looking for? 

 

  • Self-motivated, responsible and have real passion in food and beverage service
  • Good command of both written and spoken English and Chinese
  • Cheerful and polite attitude
  • Well organized and a good planner
  • Excellent communication and presentation skills
  • Customer-oriented with problem-solving and multi-tasking skills
  • Flexibility in dealing with onsite or guest’s last minute demands and when instilling a “Can-do" attitude
  • Good initiative, teamwork and interpersonal skill; Ability to work in a team environment, create courteous, friendly and professional work environment
  • Good time management skill and willingness to work flexible shifts and hours
  • Minimum 3-4 year experience in F&B or hotel industry
  • Experience with the SevenRooms booking system
  • Exposure in Michelin-starred restaurants is an advantage
  • Good communication skills and pleasant personality
  • Take initiative and service orientated
  • Confident in running busy shifts

 

 

Why you should consider this opportunity: 

 
Our client offers an attractive remuneration package with fringe benefits to the right candidate, such as 

 

  • Medical Insurance 
  • Staff meal
  • Staff discounts 

 

 

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!  
 

All information received will be kept in strict confidence and will be treated only for employment-related purposes. 

 

 

Refer A Candidate and Earn $2,000 (Click this link to share referral details via email)

The Jobsdb SmartReward Program is applicable to this job opening. Applicants who successfully secure this job or refer a successful candidate, will receive the SmartReward as advertised. *By applying to or referring a candidate to this job, you agree to the Jobsdb SmartReward Program - Terms & Conditions

#SmartReward #SmartHire

Assistant Manager - Front Office

29-Jul-2024
Park Hotel International Ltd | 37547Hong Kong - Hong Kong
This job post is more than 31 days old and may no longer be valid.

Park Hotel International Ltd


Job Description



Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints 
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180 or Whatsapp 53038454 

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

 

Guest Service Supervisor

26-Jul-2024
Motto by Hilton Hong Kong SoHo | 37393Hong Kong - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Motto by Hilton Hong Kong SoHo


Job Description

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel scheduled to open in 3rd quarter of 2024. It located in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.
 

We invite applications for the following positions:
 

Job Highlights:

  • 5-day work week or 8 rest days per month, depending on the job position
  • Public Holiday
  • Birthday Leave
  • Discretionary Bonus
     

Fringe Benefit:

  • 5-day Work Week or 8 rest days per month, depending on the job position
  • Meal allowance
  • 14-18 days Annual Leave
  • Birthday Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Discretionary Bonus
     

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

Guest Service Manager

26-Jul-2024
Motto by Hilton Hong Kong SoHo | 37394Hong Kong - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Motto by Hilton Hong Kong SoHo


Job Description

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel scheduled to open in 3rd quarter of 2024. It located in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.
 

We invite applications for the following positions:

 

Job Highlights:

  • 5-day work week or 8 rest days per month, depending on the job position
  • Public Holiday
  • Birthday Leave
  • Discretionary Bonus
     

Fringe Benefit:

  • 5-day Work Week or 8 rest days per month, depending on the job position
  • Meal allowance
  • 14-18 days Annual Leave
  • Birthday Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Discretionary Bonus
     

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

Guest Services Supervisor / Assistant Guest Services Supervisor (Kwai Chung)

25-Jul-2024
Hotel Ease | 37285Hong Kong - Kwai Chung, Kwai Tsing District
This job post is more than 31 days old and may no longer be valid.

Hotel Ease


Job Description

Responsibilities:

  • Supervise Guest Services Team
  • Responsible for daily operations of Front Desk, including but not limited to check in/out logistics, handle guests' enquiries and complaints with high quality of services
  • Other ad-hoc duties / projects as required

Requirements:

  • Diploma or above in hospitality management or related disciplines
  • Minimum 2 years relevant experience
  • Good communication, customer services and interpersonal skills
  • Good command of spoken and written English and Cantonese

Candidate with less experience will be considered as Assistant Guest Services Supervisor

 

 

We offer attractive remuneration package to the right candidates. For interested parties, please send your resume to hr.hetw@hotelease.com.hk or WhatsApp to +852 5263 2536 with your expected salary and quote the position applied and job reference in your application. 

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Guest Experience Supervisor

23-Jul-2024
Hopewell Hotel (Wanchai) Management Limited | 37071Hong Kong - Wan Chai District
This job post is more than 31 days old and may no longer be valid.

Hopewell Hotel (Wanchai) Management Limited


Job Description

About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel will be one of the largest 5-star hotels in Hong Kong when it welcomes guests in 2024.

Home to the largest park in Wan Chai, this new hotel will provide 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, and more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our pre-opening team members. 

 

Responsibilities:

  • Assist Guest Experience Agent to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Assist in greeting and checking-in VIP and Long Stay guests
  • Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties
  • Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material
  • Preparation and co-ordination of group arrivals/departures
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Minimum 5 years of Front Office working experience in an international hotel environment and 1 year in Supervisor Position
  • Superior guest resolution and problem solving abilities are required
  • Service-oriented and able to work in a face-paced and dynamic operation
  • Excellent leadership, communication and interpersonal skills

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development

 

 

_________________________________________________________

With a large number of applications received, only shortlisted candidates will be contacted for an interview. 

Personal data collected will be treated in strict confidence and used for recruitment purposes only.

Guest Relations Manager

19-Jul-2024
Jia Group Holdings Limited | 36786Hong Kong - Central, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Jia Group Holdings Limited


Job Description

The Job

  • Reporting directly to the general manager
  • Monitor daily bookings and ensure assigned tables with maximised capacity
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Responds all incoming enquiries promptly and professionally
  • Promptly address guests’ requests, actively listen to and resolve complaints
  • Improve and provide service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed in rotation
  • Handle all reservations requests, changes and cancellations received by any channels
  • Acting as Restaurant Ambassador upon guest arrival and ensure guest satisfaction with dining experience
  • Assist in the daily operations of the restaurant
  • Ensures restaurant standards and SOP's are consistently implemented
  • Identify areas of improvements and finding effective solutions
  • Deliver food & beverage items to guests
  • Be attentive and alert of guest's needs
  • Ensure staff is working together as a team to ensure optimum service and that guest needs are met.
  • Complete opening and closing duties including setting up necessary supplies and tools,
  • Cleaning all equipment and areas, locking doors, etc.
  • Inspect storage areas for organization, use of FIFO, and cleanliness
  • Complete scheduled inventories and stock and requisition necessary supplies
  • Monitor dining rooms for seating availability, service, safety, and well being of guests
  • Take an active role in coaching and developing junior staff

What You Need

  • Self-motivated, responsible and have real passion in food and beverage service
  • Good command of both written and spoken English and Chinese
  • Cheerful and polite attitude
  • Well organized and a good planner
  • Excellent communication and presentation skills
  • Customer-oriented with problem-solving and multi-tasking skills
  • Flexibility in dealing with onsite or guest’s last minute demands and when instilling a “Can-do" attitude
  • Good initiative, teamwork and interpersonal skill; Ability to work in a team environment, create courteous, friendly and professional work environment
  • Good time management skill and willingness to work flexible shifts and hours
  • Minimum 3-4 year experience in F&B or hotel industry
  • Experience with the SevenRooms booking system
  • Exposure in Michelin-starred restaurants is an advantage
  • Good communication skills and pleasant personality
  • Take initiative and service orientated
  • Confident in running busy shifts

We offer

  • 2 day offs per week
  • Employee discount to be used across the Group’s outlets
  • Staff meal
  • Uniform cleaning
  • On-job training and opportunities for growth
  • Medical insurance
  • Yearly performance bonus
  • Competitive salary

Guest Services Supervisor (Kwai Chung)

19-Jul-2024
Hotel Ease | 36787Hong Kong - Kwai Chung, Kwai Tsing District
This job post is more than 31 days old and may no longer be valid.

Hotel Ease


Job Description

Responsibilities:

  • Supervise Guest Services Team
  • Responsible for daily operations of Front Desk, including but not limited to check in/out logistics, handle guests' enquiries and complaints with high quality of services
  • Other ad-hoc duties / projects as required

Requirements:

  • Diploma or above in hospitality management or related disciplines
  • Minimum 2 years relevant experience
  • Good communication, customer services and interpersonal skills
  • Good command of spoken and written English and Cantonese

Candidate with less experience will be considered as Assistant Guest Services Supervisor

 

 

We offer attractive remuneration package to the right candidates. For interested parties, please send your resume to hr.hetw@hotelease.com.hk or WhatsApp to +852 5263 2536 with your expected salary and quote the position applied and job reference in your application. 

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Guest Services Manager

16-Jul-2024
Hotel Cozi (Castle Peak Road) Limited | 36594Hong Kong - Hong Kong
This job post is more than 31 days old and may no longer be valid.

Hotel Cozi (Castle Peak Road) Limited


Job Description

Responsibilities

  • Monitor in daily operations of front office and guest services
  • Manage and supervise front desk staff and quality of services
  • Handle guests’ enquiries, emergency cases and complaints
  • Coordinate and assist with hotel departments to ensure smooth operations 

Requirements

  • Diploma holder or above in hospitality management or related disciplines
  • At least 5 years relevant experience in hotel industry
  • Strong communication, interpersonal and leadership skills

Working Location

Kwai Hing

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at hr @hotelcozi.com or Whatsapp at 5970 1400.

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Guest Relations Executive

16-Jul-2024
The Peninsula Hotel Limited | 36595Hong Kong - Tsim Sha Tsui, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

The Peninsula Hotel Limited


Job Description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

  • 17 paid statutory holidays
  • Exceptional market leading benefits
  • Option of MPF or ORSO retirement scheme

Responsibilities:

  • Provides guest services and administrative or operational support to ensure the best of the services will be delivered to all guests in a timely and most effective manner
  • Ensures all pre-stay arrangements and carries out check in for assigned VIPs
  • Performs Lobby duties, promotes goodwill of the hotel and provide operation support
  • Responsible for the integrity, collection and maintenance of guest database

Requirements:

  • At least 1-2 years relevant guest service experience; hotel experience is preferred
  • Excellent command of both spoken and written English; proficiency in Putonghua would be an advantage
  • Knowledge of MS Office
  • Prior knowledge of reports and database management will be an advantage
  • Outgoing and pleasant personality
  • Good interpersonal and communication skills

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

Duty Manager - Front Office

16-Jul-2024
The Peninsula Hotel Limited | 36596Hong Kong - Tsim Sha Tsui, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

The Peninsula Hotel Limited


Job Description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

  • 17 paid statutory holidays
  • Exceptional market leading benefits
  • Option of MPF or ORSO retirement scheme

Responsibilities:

  • Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
  • Collaborates with relevant departments to ensure all guests’ requirements are met 
  • Handles guest comments effectively with protection of both the guest and the Hotel’s interest
  • Ensures the highest degree of guest satisfaction

Requirements:

  • Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory/management level
  • Excellent communication skills with fluent spoken English and Chinese
  • Outstanding guest resolution and problem solving abilities are required
  • Hands-on experience with MS Office and PMS software

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

Duty Manager

12-Jul-2024
VCC Land Limited | 36420Hong Kong - Wan Chai District
This job post is more than 31 days old and may no longer be valid.

VCC Land Limited


Job Description

About Us

The V Group is one of the largest owner-developer-operators in Hong Kong specializing in developing and operating a dynamic range of serviced apartments and residences. Our business covers prime areas of Causeway Bay, Wan Chai, Happy Valley, Mid-levels, and West Kowloon.

Job Summary & Responsibilities

  • Monitor the overall front-of-house operations and ensure the guest services will be provided in professional manner
  • Representing the management in handling all guest enquiries, ensuring service excellence
  • Management of the front office operations
  • Conduct up-selling and cross-selling to maximize group portfolio revenue.
  • Conduct and manage viewing & leasing activities at site

Job Requirements

  • A degree or diploma in Hotel Management or a real estate discipline
  • A minimum of 5 years of guest service experience at the front desk at a supervisory level
  • Proficient with MS Office and Guest Service related systems

 

Benefits:

  • 8-day off per month, 9 working hours per day
  • 14-day Annual Leave plus 1 day birthday leave
  • Discretionary Bonus 
  • Meal allowance and attendance bonus
  • Medical Insurance 

Guest Services Supervisor

10-Jul-2024
The HarbourView Place | 36240Hong Kong - Tsim Sha Tsui, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

The HarbourView Place


Job Description

Job Responsibilities:

  • Perform and supervise Front Office operations
  • Provide quality services and handle guests’ inquiries and complaints
  • Achieve high level of guest satisfaction in a professional manner

Job Requirements:

  • Diploma or Certificate Holder in Hospitality Management or related discipline
  • Minimum 3-4 years’ working experience in hotel front office
  • Independent, familiar with customer services procedures and good supervisory skills to motivate the team

We offer attractive salary package, fringe benefits including 5-day work week, annual leave, meals and prospective career path to the right candidates. Interested parties please send detailed resume with current & expected salaries via “Apply Now”.

THE HARBOUR VIEW PLACE is an Equal Opportunity Employer. Personal data collected will be used for recruitment purpose only.

Assistant Manager (Front Office)

5-Jul-2024
Eaton HK | 36009Hong Kong - Jordan, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Eaton HK


Job Description

JOB RESPONSIBILITIES

  • Handle guest enquiries and emergency cases
  • Empowered to make decisions in the best interest of the hotel from a sound understanding of how decisions are made, ensuring consistency
  • Achieve maximum guest satisfaction and adhere to the quality standards required by the hotel

 

KNOWLEDGE & EXPERTISE

  • At least 5 years hotel front desk working experience with 3 years or above at supervisory experience
  • Familiar with front office procedures and related software
  • Strong yield management skills and ability to instill those in others
  • Prompt and systematic decision making and problem solving skills with analytical power
  • Strong leadership skills and able to work independently and confidently under pressure
  • Solid knowledge on courteous manner of handling guests enquiries and complaints
  • Eager to demonstrate “can-do" attitudes towards both internal & external customers

 

BENEFITS

  • 5-day work week
  • Discretionary bonus
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Marriage leave, compassionate leave
  • Free duty meals
  • Staff discount on F&B and banquet
  • Complimentary overseas accommodation
  • Education allowance

 

Interested candidates please submit your application via Apply Now or send your resume to hrhk @ eatonworkshop.com. As selection would only base on candidate's qualification & experience, no photo is required.

For more information on Eaton HK, please visit www.eatonworkshop.com.

(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)

 

相關職責

  • 處理客人的查詢和緊急情況
  • 以對決策方式深入理解的基礎上,有權為酒店做出符合最佳利益的決策,確保一致性
  • 實現最大的客人滿意度並遵守酒店所要求的品質標準

 

相關經驗及資歷要求

  • 至少擁有5年酒店前台工作經驗,其中3年或以上為主管經驗
  • 熟悉前台程序和相關軟件
  • 具備卓越的收益管理技巧,並能夠將這些技巧灌輸給他人
  • 迅速且有系統地做出決策和解決問題的能力,具有分析能力
  • 具備強大的領導能力,能夠在壓力下獨立自信地工作
  • 對處理客人查詢和投訴的禮貌方式具有扎實的知識
  • 積極向內部和外部客戶展示“可以做到”的態度

 

員工福利

  • 五天工作週
  • 酌情性花紅
  • 醫療保險
  • 牙科保險
  • 人壽保險
  • 婚假及恩恤假
  • 免費當值膳食
  • 住宿、餐飲及宴會折扣優惠
  • 免費住宿 (只適用於香港以外集團旗下的酒店)
  • 學費津貼

 

有意應徵者請透過APPLY NOW遞交申請,或直接發送履歷至  hrhk@eatonworkshop.com。由於甄選只基於應徵者的資歷和經驗,請無須提供相片。

歡迎瀏覽www.eatonworkshop.com以獲取更多關於逸東酒店的資訊。

(所收集的個人資料將被嚴格保密並僅限於招聘用途)

 

Eaton Workshop is a mission-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit (social, environmental, and financial). Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, music), Media (radio, film), Wellness (holistic health), and House (members workspace), as well as beautifully designed, ethical, and sustainable hotel and Food & Beverage offerings.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, and international laws. We welcome professionals who believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

We are looking for people who embody integrity, inclusivity, compassion, humility, a growth mindset, a collaborative spirit, and last but not least, competence and accountability. We are not looking for people who pursue self-gain, aren't a team player, don't act in the interests of the company, lack competence, and don’t support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, are highly competent and accountable, and can build on their expertise and collaborate across disciplines.

Duty Manager

5-Jul-2024
Langham Hotels (Cordis) Limited | 36008Hong Kong - Mong Kok, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Langham Hotels (Cordis) Limited


Job Description

We are seeking a person who can show leadership to our reception and guest relations teams to provide heart-felt service and memorable experience to our guests and colleagues.

Are you devoted to?

  • Maximize guest satisfaction when handling guests’ enquiries and complaints
  • Supervise Front Office operations in a successful 5-star hotel
  • Drive the team to conduct up-selling and cross-selling to maximize hotel revenue

Are you vibrant with?

  • Related hotel guest service experience
  • Fabulous communication and interpersonal skills
  • Able to work cheerfully under pressure, to juggle deadlines and priorities

Do you have memorable qualities, such as?

  • Devoted to the well-being of your guests and colleagues
  • Reliable, thoughtful, detailed
  • Friendly, caring, seamless, intuitive

“Cordis" means HEART in Latin.  We look after our colleagues with HEART:

  • Open culture: You like to express yourself, we like to listen
  • Agile career opportunities
  • Global growth opportunities with 35+ new hotel openings in pipeline
  • Free duty meals
  • Free staff accommodation in overseas hotels
  • Life, medical/dental, hospitalisation insurance, and more

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

---

CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3194

F (852) 3552 3079

 

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

Front Office Co-ordinator

4-Jul-2024
Eaton HK | 35941Hong Kong - Jordan, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Eaton HK


Job Description

JOB RESPONSIBILITIES

  • Answer and direct incoming calls to the appropriate department or individual
  • Handle incoming and outgoing e-mail 
  • Assist with administrative tasks as needed, such as data entry and filing
  • Order office supplies and maintain inventory
  • Coordinate with other departments to ensure smooth communication and operations
  • Provide general administrative support to the Director of Rooms and other staff members as needed

 

KNOWLEDGE & EXPERTISE

  • High school diploma or equivalent required; Associate degree or Bachelor's degree preferred
  • 1 year relevant working experience preferred
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook)
  • Experience with multi-line phone systems preferred

 

BENEFITS

  • 5-day work week
  • Discretionary bonus
  • Medical insurance
  • Dental insurance
  • Life insurance
  • Marriage leave, compassionate leave
  • Free duty meals
  • Staff discount on F&B and banquet
  • Complimentary overseas accommodation
  • Education allowance

 

Interested candidates please submit your application via Apply Now or send your resume to hrhk @ eatonworkshop.com or by WhatsApp to +852 9199 9088. As selection would only base on candidate's qualification & experience, no photo is required.

For more information on Eaton HK, please visit www.eatonworkshop.com.

(Personal data collected will be treated in strictest confidence and will only be used for recruitment purpose)

 

相關職責

  • 回答並轉接來電至相關部門或個人
  • 處理進出的電子郵件
  • 協助各種行政工作,例如資料輸入、存檔等
  • 訂購辦公室用品並管理庫存
  • 與其他部門協調,確保溝通和運作暢順
  • 向客務總監和其他員工提供一般行政支援

 

相關經驗及資歷要求

  • 中六畢業或同等學歷; 副學士或學士學位為優先考慮
  • 具備一年相關工作經驗為優先考慮
  • 精通 Microsoft Office 套件(Word、Excel、Outlook)
  • 具有多線電話系統操作經驗為優先考慮

 

員工福利

  • 五天工作週
  • 酌情性花紅
  • 醫療保險
  • 牙科保險
  • 人壽保險
  • 婚假及恩恤假
  • 免費當值膳食
  • 住宿、餐飲及宴會折扣優惠
  • 免費住宿 (只適用於香港以外集團旗下的酒店)
  • 學費津貼

 

有意應徵者請透過APPLY NOW遞交申請,或直接發送履歷至  hrhk@eatonworkshop.com。由於甄選只基於應徵者的資歷和經驗,請無須提供相片。

 

歡迎瀏覽www.eatonworkshop.com以獲取更多關於逸東酒店的資訊。

 

(所收集的個人資料將被嚴格保密並僅限於招聘用途)

 

About Eaton HK

Eaton Workshop is a mission-driven global hospitality company dedicated to shaping a better world based on values of inclusivity, integrity, and imagination and driven by a triple bottom line of people, planet, and profit (social, environmental, and financial). Our properties, Eaton DC in Washington DC and Eaton HK in Hong Kong, champion our brand pillars: Impact (social and environmental impact), Culture (the arts, music), Media (radio, film), Wellness (holistic health), and House (members workspace), as well as beautifully designed, ethical, and sustainable hotel and Food & Beverage offerings.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, local, and international laws. We welcome professionals who believe in our mission and can demonstrate parallel or applicable experience and skills to help us achieve it.

We are looking for people who embody integrity, inclusivity, compassion, humility, a growth mindset, a collaborative spirit, and last but not least, competence and accountability. We are not looking for people who pursue self-gain, aren't a team player, don't act in the interests of the company, lack competence, and don’t support our mission. Ultimately, we are looking for people who carry an adaptive growth mindset, are highly competent and accountable, and can build on their expertise and collaborate across disciplines.

Guest Service Supervisor

4-Jul-2024
Motto by Hilton Hong Kong SoHo | 35938Hong Kong - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Motto by Hilton Hong Kong SoHo


Job Description

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel scheduled to open in 3rd quarter of 2024. It located in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.

We invite applications for the following positions:

Job Highlights:

  • 5-day work week or 8 rest days per month, depending on the job position
  • Public Holiday
  • Birthday Leave
  • Discretionary Bonus

Fringe Benefit:

  • 5-day Work Week or 8 rest days per month, depending on the job position
  • Meal allowance
  • 14-18 days Annual Leave
  • Birthday Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Discretionary Bonus

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

Guest Service Manager

4-Jul-2024
Motto by Hilton Hong Kong SoHo | 35939Hong Kong - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Motto by Hilton Hong Kong SoHo


Job Description

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel scheduled to open in 3rd quarter of 2024. It located in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.

We invite applications for the following positions:

Job Highlights:

  • 5-day work week or 8 rest days per month, depending on the job position
  • Public Holiday
  • Birthday Leave
  • Discretionary Bonus

Fringe Benefit:

  • 5-day Work Week or 8 rest days per month, depending on the job position
  • Meal allowance
  • 14-18 days Annual Leave
  • Birthday Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Discretionary Bonus

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

Duty Manager

3-Jul-2024
Marco Polo Hongkong Hotel | 35847Hong Kong - Tsim Sha Tsui, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Marco Polo Hongkong Hotel


Job Description

Responsibilities

  • Supervise team members of all sections in Front Office to maintain smooth operation
  • Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction
  • Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies
  • Be attentive to hotel security and safety requirements at all time
  • Maintain good liaison with different departments to ensure uninterrupted communication

 

Requirements

  • Tertiary education in Hospitality Management or related disciplines
  • Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)
  • Able to work independently and attend shift duties including overnight
  • Well-versed in spoken and written English and Chinese
  • Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

 

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Manager in Training - Rooms

28-Jun-2024
Four Seasons Hotel Hong Kong | 35512Hong Kong - Central, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Four Seasons Hotel Hong Kong


Job Description

Manager in Training – Rooms (Hong Kong)

Why Work for Four Seasons?

Four Seasons Hotels and Resorts offers the opportunity to build a life-long career with potential global exposure / experience and a true sense of pride in work well done. We look for talent who embodies the Golden Rule – people who, by nature, believe in treating others as we wish to be treated as we would have them treat us. At Four Seasons, our most valuable partners continue to be this talent, as we work together towards phenomenal growth. This relationship with our teams is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice."

Our amazing people and caring culture only continue to get stronger over the years. And there’s so much good to shout about. Our people truly care, we relish a challenge because it gives us a chance to learn something new, and we’re on a trajectory to achieve great things. We are team players and service obsessed.

What to expect with Four Seasons?

In return, our teams get the Four Seasons employee experience. This means global opportunities, the chance to grow, and a home away from home – and what a luxury environment to find yourself in! It’s an amazing story to tell.

• Exclusive discount and travel programs with Four Seasons

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you grow/ flourish

• Competitive wages and benefits

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

What Does the Four Seasons Manager-in-Training Program Offer?

During the 12–18-month rotational program with Four Seasons, we provide all the necessary tools to accelerate your career – and succeed as a future leader.

• Operational exposure and training

• Valuable management experiences

• Project work

• A buddy and a mentor

• Structured feedback throughout the program

• Access to a peer community and networking opportunities

Are you ready to embark on a career like no other? Here is what we are looking for!

• Upcoming or recent graduate from a Hospitality Management post-secondary program an asset. (However, graduates from all disciplines will be considered)

• Minimum one to two years’ experience within the hospitality or service industry

• Ability to demonstrate leadership experience through work, extra curriculars and/or studies

• Passion to grow and develop within the industry and Four Seasons brand

• Strong communication skills (English), and additional spoken languages considered an asset

Join our Team

We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. On offer is the opportunity to build a life-long career with global potential, professional growth and a supporting platform to excel with a real sense of pride in work well done.

Join Four Seasons to experience a globally recognized culture of connection, craftsmanship and character, based on a fundamental belief in the power of people.

Assistant Front Office Manager (5 Days Work Week)

28-Jun-2024
Hyatt Centric Victoria Harbour Hong Kong | 35509Hong Kong - North Point, Eastern District
This job post is more than 31 days old and may no longer be valid.

Hyatt Centric Victoria Harbour Hong Kong


Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

  • Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
  • Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
  • Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
  • Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
  • Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
  • Conduct development and performance reviews, identifying key personnel for further development and structured career path
  • Provide the training to the Front Office associates
  • Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
  • Perform adhoc job tasks assigned by the hotel management

 

Qualifications

  • Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
  • Familiar with Opera System
  • Excellent command of spoken English and Putonghua
  • Good training skills and communications skills

 

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Duty Manager

25-Jun-2024
VCC Land Limited | 35223Hong Kong - Wan Chai District
This job post is more than 31 days old and may no longer be valid.

VCC Land Limited


Job Description

Job Summary & Responsibilities

  • Monitor the overall front-of-house operations and ensure the guest services will be provided in professional manner
  • Representing the management in handling all guest enquiries, ensuring service excellence
  • Management of the front office operations
  • Conduct up-selling and cross-selling to maximize group portfolio revenue.
  • Conduct and manage viewing & leasing activities at site

 

 

Job Requirements

  • A degree or diploma in Hotel Management or a real estate discipline
  • A minimum of 5 years of guest service experience at the front desk at a supervisory level
  • Proficient with MS Office and Guest Service related systems

 

Benefits:

  • 8-day off per month, 9 working hours per day
  • 14-day Annual Leave plus 1 day birthday leave
  • Discretionary Bonus 
  • Meal allowance and attendance bonus
  • Medical Insurance 

Assistant Manager - Front Office

24-Jun-2024
Park Hotel International Ltd | 35199Hong Kong - Hong Kong
This job post is more than 31 days old and may no longer be valid.

Park Hotel International Ltd


Job Description



Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints 
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180 or Whatsapp 53038454 

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

 

Duty Manager

24-Jun-2024
Hutchison Hotel Hong Kong Limited | 35203Hong Kong - Hung Hom, Kowloon City District
This job post is more than 31 days old and may no longer be valid.

Hutchison Hotel Hong Kong Limited


Job Description

Welcome to join our Team if you are:

  • Degree/Diploma holder in Hospitality Management or other related discipline
  • Minimum 5 years supervisory experience in Front Office operation
  • Mature, presentable and able to work independently
  • Excellent interpersonal, leadership and coaching skills
  • Excellent command of both spoken and written English and Chinese

Successful candidates can enjoy:

  • 5-day work week
  • 15-day annual leave
  • Free duty meal
  • Medical and dental benefits
  • Comprehensive training programs
  • Staff discount 

Please apply in confidence with your resume and contact telephone number to Human Resources Department, Harbour Grand Kowloon, 20 Tak Fung Street, Whampoa Garden, Hunghom, Kowloon or fax to 2180 4037 or email.

We are an equal opportunity employer and welcome applications from all qualified candidates.  The information provided will be treated in strict confidence and used only for consideration of your application for relevant/similar post(s) within Harbour Plaza Hotels & Resorts.  Applicants not hearing from us within 8 weeks from the date of advertisement may consider their applications unsuccessful.  All personal data of unsuccessful applicants will be destroyed after the recruitment exercise when no longer required.

Assistant Guest Services Manager (5-day work week)

19-Jun-2024
Eaton Residences | 35045Hong Kong - Wan Chai District
This job post is more than 31 days old and may no longer be valid.

Eaton Residences


Job Description

Requirements

  • Minimum 3 years customer service experience preferably in hospitality industry
  • Good communication and social skills
  • Outgoing and able to work independently
  • Good command in both spoken & written English & Chinese
  • Work in Wan Chai/ Happy Valley
  • Candidates with more experience will be considered for the Guest Services Manager position


Please click 'Apply' to send resume to us, or apply in writing with full resume,

availability and salary expected to:

Human Resources Department
Cordis, Hong Kong
555 Shanghai Street, Mongkok, Kowloon, Hong Kong


Tel No: 3552 3071
Fax No: 3552 3079
Whatsapp No: 6398 6400

(Personal data collected will be treated in strictest confidence and only for recruitment purpose)

Assistant Manager – Front Office at South Pacific Hotel

19-Jun-2024
Jobsdb - SmartHire | 35047Hong Kong - Wan Chai, Wan Chai District
This job post is more than 31 days old and may no longer be valid.

Jobsdb - SmartHire


Job Description

Our client “South Pacific Hotel” is seeking a Assistant Manager – Front Office to join their company! 

 

 

What you’ll be doing? 

 

  • Assist to supervise Front office operation
  • Handle guest requests and complaints adhering to the Hotel’s general guidelines
  • Develop and implement strategies for Concierge, Front Desk and Security
  • Report to and communicate with the Front Office Manager

 


 Who are they looking for? 

 

  • Diploma or Certificate in Hospitality Management or related disciplines
  • Good command of spoken and written English and Chinese
  • Minimum 5 years’ hotel front desk operations experience with 2 years at supervisory or above position
  • Good interpersonal and communication skills
     
     

 

 

Why you should consider this opportunity: 

 
Our client offers an attractive remuneration package with fringe benefits to the right candidate, such as 

 

  • Performance bonus

 

 

 Working Hour: 

 

  • Monday to Friday (9:00 am -6:00 pm)

 

 

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!  
 
 

All information received will be kept in strict confidence and will be treated only for employment-related purposes. 

 


Refer A Candidate and Earn $2,000 (Click this link to share referral details via email)

The Jobsdb SmartReward Program is applicable to this job opening. Applicants who successfully secure this job or refer a successful candidate, will receive the SmartReward as advertised. *By applying to or referring a candidate to this job, you agree to the Jobsdb SmartReward Program - Terms & Conditions

#SmartReward #SmartHire

Guest Service Supervisor

18-Jun-2024
Motto by Hilton Hong Kong SoHo | 34976Hong Kong - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Motto by Hilton Hong Kong SoHo


Job Description

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel scheduled to open in 3rd quarter of 2024. It located in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.

We invite applications for the following positions:

Job Highlights:

  • 5-day work week or 8 rest days per month, depending on the job position
  • Public Holiday
  • Birthday Leave
  • Discretionary Bonus

Fringe Benefit:

  • 5-day Work Week or 8 rest days per month, depending on the job position
  • Meal allowance
  • 14-18 days Annual Leave
  • Birthday Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Discretionary Bonus

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

Guest Service Manager

18-Jun-2024
Motto by Hilton Hong Kong SoHo | 34977Hong Kong - Sheung Wan, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Motto by Hilton Hong Kong SoHo


Job Description

Yau Lee Hotel Limited owns a hotel in the city hub – Motto by Hilton Hong Kong SoHo.

Motto by Hilton Hong Kong SoHo is a new lifestyle hotel scheduled to open in 3rd quarter of 2024. It located in Sheung Wan with 274 guest rooms, 2 catering outlets, 1 corner shop and a fitness room. The hotel incorporates unique and sustainable practices, earning it recognition for its commitment to sustainability and innovative design.

We invite applications for the following positions:

Job Highlights:

  • 5-day work week or 8 rest days per month, depending on the job position
  • Public Holiday
  • Birthday Leave
  • Discretionary Bonus

Fringe Benefit:

  • 5-day Work Week or 8 rest days per month, depending on the job position
  • Meal allowance
  • 14-18 days Annual Leave
  • Birthday Leave
  • Medical Benefits (Outpatient and Hospitalization)
  • Discretionary Bonus

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

Front Office Duty Manager

17-Jun-2024
OVOLO Group Limited | 34939Hong Kong - Southern District
This job post is more than 31 days old and may no longer be valid.

OVOLO Group Limited


Job Description

About the GIG

We are looking for a passionate and independent Front Office Duty Manager for our hotel - Ovolo Southside. In this hands-on role, you will maintain and upkeep our proactive services for an effortless living space to our guests. You are "The Face" of the house, responsible for creating a welcome and engaging environment for our guests, running the smooth operations by identifying guests' needs and solutions, and rectifying any issues that arise. Also as a leader, you will supervise, support and develop a small team to achieve excellence together. 

 

The Gig

Of course relevant experience would be a big plus but more importantly we’re looking for someone who has a passion for guests, a good eye for detail and a drive for hospitality.  Just as importantly, we are looking for a “go-getter" with bags of energy and people skills that can thrive in a dynamic and fast-paced environment!

 

What you'll get...

  • To work under the award-winning Global Brand with inspiring and creative team
  • Well, there's the chance to shine in a brilliant team environment in the coolest new hotel brand in Australia, Hong Kong and now Indonesia –bring your personality and sense of fun to work and the most amazing team to work with.
  • Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you
  • Receive Hotel benefits in rooms and our fabulous F&B outlets
  • Stay Fit and Fabulous; be involved in our Wellbeing Programmes
  • Develop relationships and make a difference to other people’s lives through our Community Programme
  • A role with oodles of creative license & chance to showcase your entrepreneurial talent

 

Our Attractive Benefit Packages:

  • Meal Allowance
  • Discretionary Bonus
  • Referral Bonus
  • 5-day work
  • 13 days Annual Leave
  • Birthday Leave
  • Medical and Dental Benefit
  • Employee F&B discount
  • Complimentary room stays
  • Education Subsidy
  • On-the-job training

Senior Operations Manager - Rooms

14-Jun-2024
Regal Hotels International | 34862Hong Kong - Causeway Bay, Wan Chai District
This job post is more than 31 days old and may no longer be valid.

Regal Hotels International


Job Description

Regal Hotels International is one of the largest hotel operators in Hong Kong, currently owns and manages nineteen hotels. Committed to exceeding the needs of each and every guest, all Regal Hotels provide first-class international guestrooms and facilities including state-of-the-art meeting and banquet rooms.

Under Regal’s portfolio, there are twelve hotels in Hong Kong, namely Regal Airport Hotel, Regal Hongkong Hotel, Regal Kowloon Hotel, Regal Oriental Hotel, Regal Riverside Hotel, Regala Skycity Hotel, iclub Fortress Hill Hotel, iclub Mong Kok Hotel, iclub Sheung Wan Hotel, iclub AMTD Sheung Wan Hotel, iclub To Kwa Wan Hotel and iclub Wan Chai Hotel. The Group also manages hotels in other cities of Mainland China including Regal Kangbo Hotel in Dezhou, Regal Airport Hotel, Xi’an in Xi’an and two hotels in Shanghai, namely Regal Jinfeng Hotel and Regal Plaza Hotel & Residence. Two separate hotels will be opened within the next few years in Chengdu of China and London of United Kingdom.

Regal Hotels International also owns the Campus La Mola, located in Barcelona, Spain.

 

Reporting to Vice President of Operations, the Senior Operations Manager - Rooms oversees multi-property SOPs and operational standards for Front Office, Housekeeping as well as guest services in general.

 

Responsibilities: 

  • Oversee brand standards for the Rooms division, covering 6,500 keys in HK.
  • Implement operational policies and procedures to enhance efficiency and service quality.
  • Manage end-to-end execution of Regal’s quality assurance program, focused on recurring service assessment and guest review scores across major OTAs and search engines.
  • Ensure consistent implementation and upkeeping of SOPs across all properties.
  • Plan and direct rooms operations to ensure full compliance with the statutory requirements, health and safety standards, and licensing requirements.
  • Serve as an active member of Regal’s Sustainability and Business Transformation taskforce to carry out new ESG initiatives and digital experiences. 
  • Work with hotel operation teams and corporate functional teams to translate strategy into specific operational plans, budgets, and annual performance targets for hotels with agreed success criteria.
  • Carry out management audits of all operational departments in Hong Kong and China in the areas of statutory compliance, brand standards and guest service delivery.

Requirement:

  • A Bachelor’s degree in Hospitality or relevant disciplines.
  • Minimum 5 years' management experience in the rooms division.
  • Highly organized, self-starter and able to work independently.
  • Able to manages multiple projects and effectively prioritizes tasks, responsibilities, goals.
  • Excellent capability of adapting into new environment and dealing with pressure.
  • Advocate of integrity and change management with a track record of driving operational excellence, continuous improvement and guest satisfaction. 
  • Strong leadership, team building, and people management skills.
  • Excellent interpersonal and communication skills.

 

We offer attractive remuneration package to the right candidate. Please click “Apply Now” to submit your full resume with present and expected salaries OR submit to the Human Resources Department of the following address:

Regal Hotels International Limited
Address: 11/F, 68 Yee Wo Street, Causeway Bay, Hong Kong
Fax: 2894-7574

Those who are not interviewed within four weeks may consider their applications unsuccessful. All personal data provided will be retained and considered for other position(s) which may subsequently become available within the Regal Hotels Group if you do not indicate your dissent. All information received will be kept in strict confidential and only used for employment-related purposes.

Duty Manager/Assistant Manager - Front Office (5 Days Work Week)

14-Jun-2024
Hyatt Centric Victoria Harbour Hong Kong | 34867Hong Kong - North Point, Eastern District
This job post is more than 31 days old and may no longer be valid.

Hyatt Centric Victoria Harbour Hong Kong


Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

  • Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
  • Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
  • Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
  • Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
  • Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
  • Conduct development and performance reviews, identifying key personnel for further development and structured career path
  • Provide the training to the Front Office associates
  • Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
  • Perform adhoc job tasks assigned by the hotel management

 

Qualifications

  • Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
  • Familiar with Opera System
  • Excellent command of spoken English and Putonghua
  • Good training skills and communications skills

 

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Manager in Training - Rooms

6-Jun-2024
Four Seasons Hotel Hong Kong | 34630Hong Kong - Central, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Four Seasons Hotel Hong Kong


Job Description

Manager in Training – Rooms (Hong Kong)

Why Work for Four Seasons?

Four Seasons Hotels and Resorts offers the opportunity to build a life-long career with potential global exposure / experience and a true sense of pride in work well done. We look for talent who embodies the Golden Rule – people who, by nature, believe in treating others as we wish to be treated as we would have them treat us. At Four Seasons, our most valuable partners continue to be this talent, as we work together towards phenomenal growth. This relationship with our teams is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts, and residences around the world, making us an undisputed “employer of choice."

Our amazing people and caring culture only continue to get stronger over the years. And there’s so much good to shout about. Our people truly care, we relish a challenge because it gives us a chance to learn something new, and we’re on a trajectory to achieve great things. We are team players and service obsessed.

What to expect with Four Seasons?

In return, our teams get the Four Seasons employee experience. This means global opportunities, the chance to grow, and a home away from home – and what a luxury environment to find yourself in! It’s an amazing story to tell.

• Exclusive discount and travel programs with Four Seasons

• Energizing Employee Culture where you are encouraged to be your true self!

• Comprehensive learning and development programs to help you grow/ flourish

• Competitive wages and benefits

• Inclusive and diverse employee engagement & recognition events all year-round

• Complimentary Dry Cleaning for Employee Uniforms & Employee Meals

What Does the Four Seasons Manager-in-Training Program Offer?

During the 12–18-month rotational program with Four Seasons, we provide all the necessary tools to accelerate your career – and succeed as a future leader.

• Operational exposure and training

• Valuable management experiences

• Project work

• A buddy and a mentor

• Structured feedback throughout the program

• Access to a peer community and networking opportunities

Are you ready to embark on a career like no other? Here is what we are looking for!

• Upcoming or recent graduate from a Hospitality Management post-secondary program an asset. (However, graduates from all disciplines will be considered)

• Minimum one to two years’ experience within the hospitality or service industry

• Ability to demonstrate leadership experience through work, extra curriculars and/or studies

• Passion to grow and develop within the industry and Four Seasons brand

• Strong communication skills (English), and additional spoken languages considered an asset

Join our Team

We look for talent who share the Golden Rule – people who, by nature, believe in treating others as we would have them treat us. On offer is the opportunity to build a life-long career with global potential, professional growth and a supporting platform to excel with a real sense of pride in work well done.

Join Four Seasons to experience a globally recognized culture of connection, craftsmanship and character, based on a fundamental belief in the power of people.

Duty Manager/Assistant Manager - Front Office (5 Days Work Week)

6-Jun-2024
Hyatt Centric Victoria Harbour Hong Kong | 34633Hong Kong - North Point, Eastern District
This job post is more than 31 days old and may no longer be valid.

Hyatt Centric Victoria Harbour Hong Kong


Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

  • Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
  • Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
  • Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
  • Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
  • Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
  • Conduct development and performance reviews, identifying key personnel for further development and structured career path
  • Provide the training to the Front Office associates
  • Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
  • Perform adhoc job tasks assigned by the hotel management

 

Qualifications

  • Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
  • Familiar with Opera System
  • Excellent command of spoken English and Putonghua
  • Good training skills and communications skills

 

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Guest Relations Executive

5-Jun-2024
The Peninsula Hotel Limited | 34599Hong Kong - Tsim Sha Tsui, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

The Peninsula Hotel Limited


Job Description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

  • 17 paid statutory holidays
  • Exceptional market leading benefits
  • Option of MPF or ORSO retirement scheme

Responsibilities:

  • Provides guest services and administrative or operational support to ensure the best of the services will be delivered to all guests in a timely and most effective manner
  • Ensures all pre-stay arrangements and carries out check in for assigned VIPs
  • Performs Lobby duties, promotes goodwill of the hotel and provide operation support
  • Responsible for the integrity, collection and maintenance of guest database

Requirements:

  • At least 1-2 years relevant guest service experience; hotel experience is preferred
  • Excellent command of both spoken and written English; proficiency in Putonghua would be an advantage
  • Knowledge of MS Office
  • Prior knowledge of reports and database management will be an advantage
  • Outgoing and pleasant personality
  • Good interpersonal and communication skills

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

Duty Manager - Front Office

5-Jun-2024
The Peninsula Hotel Limited | 34600Hong Kong - Tsim Sha Tsui, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

The Peninsula Hotel Limited


Job Description

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

  • 17 paid statutory holidays
  • Exceptional market leading benefits
  • Option of MPF or ORSO retirement scheme

Responsibilities:

  • Ensures that all the front office departments are managed efficiently according to the established Hotel Policies & Procedures and the Peninsula Service Principles
  • Collaborates with relevant departments to ensure all guests’ requirements are met 
  • Handles guest comments effectively with protection of both the guest and the Hotel’s interest
  • Ensures the highest degree of guest satisfaction

Requirements:

  • Minimum 5 years' working experience in the hospitality industry with at least 1 year at supervisory/management level
  • Excellent communication skills with fluent spoken English and Chinese
  • Outstanding guest resolution and problem solving abilities are required
  • Hands-on experience with MS Office and PMS software

About The Peninsula Hong Kong

The legendary ‘Grande Dame of the Far East’ first opened in 1928. Today, this magnificent hotel blends the grandeur and nostalgia of a bygone era with modern technology and convenience. Located in Hong Kong’s vibrant Tsim Sha Tsui district with stunning harbour views, The Peninsula Hong Kong is one of the world’s greatest hotels.

We foster a strong sense of team work, service and dedication that goes the extra mile. As a team member of The Peninsula Hong Kong, you will experience a harmonious professional environment where attractive remuneration, recognition and generous benefits form part of a caring culture. We also offer our employees a wide range of training and development programmes to provide opportunities for career progression.

GUEST EXPERIENCE SUPERVISOR - RECEPTION

30-May-2024
Regal Airport Hotel | 34460Hong Kong - Airport Area, Islands District
This job post is more than 31 days old and may no longer be valid.

Regal Airport Hotel


Job Description

Requirements:

  • Higher Diploma or above in Hospitality Management or related disciplines
  • 4 years or above relevant guest service experience in Hotel front desk or airline operations
  • Positive attitude, independent and good team leader
  • Strong communications and interpersonal skills
  • Willing to work on shift duties
  • Good command of both written and spoken English and Chinese

Applicants should submit a full resume, current and expected salary to the following Human Resources Department. Those who are not interviewed within four weeks may consider their applications unsuccessful.

Regal Airport Hotel
Address: 9 Cheong Tat Road, Hong Kong International Airport, Chek Lap Kok, Hong Kong
Fax : 2286-8676

All personal data provided will be retained and considered for other position(s) which may subsequently become available within the Regal Hotels Group if you do not indicate your dissent. All information received will be kept in strictly confidential and only used for employment-related purposes.

Assistant Front Office Manager (Lai Chi Kok)

30-May-2024
Hotel Ease | 34459Hong Kong - Lai Chi Kok, Sham Shui Po District
This job post is more than 31 days old and may no longer be valid.

Hotel Ease


Job Description

Responsibilities:

  • Oversee the daily operations and supervise of Front Office Department
  • Continuously to seek for result and initiatives in which to maximize revenue, occupancy and guest satisfaction
  • Develop and train the team to deliver quality and professional services in accordance with the Hotel standards
  • Handle complaints and emergency cases

Requirements:

  • Degree / Higher Diploma holder in Hospitality Management or related discipline
  • Minimum 5 years hotel front office experience, with 2 years or above at supervisory / managerial position
  • Mature, proactive and service-oriented
  • Strong management, leadership and communication skills
  • Excellent command of both spoken and written English and Chinese
  • Immediate Available is an advantage
  • Candidate with more experience will be considered as Front Office Manager
     

 

We offer attractive remuneration package to the right candidates. For interested parties, please send your resume to hr.hetw@hotelease.com.hk or WhatsApp to +852 5263 2536 with your expected salary and quote the position applied and job reference in your application. 

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Duty Manager (Overnight, 5 days work), Auberge Discovery Bay Hong Kong

28-May-2024
Auberge Hospitality Limited | 34394Hong Kong - Discovery Bay, Islands District
This job post is more than 31 days old and may no longer be valid.

Auberge Hospitality Limited


Job Description

Responsibilities:

Reporting to the Director of Rooms / Front Office Manager, the incumbent will be responsible for the supervision of the Hotel operations in the absence of Hotel Management to ensure maximum levels of customer service and satisfaction was delivered. Take appropriate action in emergencies to ensure customer, associates and hotel safety by working with the Front Desk and Security Departments.

 

Requirements:

  • Bachelor’s degree or diploma in Hotel Administration, Business Administration or equivalent
  • Minimum 7 years related working experience in hotel operation
  • Demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel
  • Communication skills are utilized a significant amount of time when interacting with others
  • Proficient in the use of Microsoft Office and Front Office System
  • Excellent writing, presentation and communications skills
  • Problem solving, reasoning, motivating, organizational and training abilities
  • Qualify First Aider is highly preferred

 

We offer an attractive remuneration package and excellent career opportunities to the right candidate. Interested applicants please send your application by email via clicking “Quick Apply”.

Personal data provided by job applicants will be used strictly for recruitment purposes only.

Assistant Front Office Manager / Front Office Manager (Lai Chi Kok)

28-May-2024
Hotel Ease | 34393Hong Kong - Lai Chi Kok, Sham Shui Po District
This job post is more than 31 days old and may no longer be valid.

Hotel Ease


Job Description

Responsibilities:

  • Oversee the daily operations and supervise of Front Office Department
  • Continuously to seek for result and initiatives in which to maximize revenue, occupancy and guest satisfaction
  • Develop and train the team to deliver quality and professional services in accordance with the Hotel standards
  • Handle complaints and emergency cases

Requirements:

  • Degree / Higher Diploma holder in Hospitality Management or related discipline
  • Minimum 5 years hotel front office experience, with 2 years or above at supervisory / managerial position
  • Mature, proactive and service-oriented
  • Strong management, leadership and communication skills
  • Excellent command of both spoken and written English and Chinese
  • Candidate with more experience will be considered as Front Office Manager
     

 

We offer attractive remuneration package to the right candidates. For interested parties, please send your resume to hr.hetw@hotelease.com.hk or WhatsApp to +852 5263 2536 with your expected salary and quote the position applied and job reference in your application. 

We are an equal opportunity employer and welcome applications from all qualified candidates. Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Duty Manager

27-May-2024
Marco Polo Hongkong Hotel | 34372Hong Kong - Tsim Sha Tsui, Yau Tsim Mong District
This job post is more than 31 days old and may no longer be valid.

Marco Polo Hongkong Hotel


Job Description

Responsibilities

  • Supervise team members of all sections in Front Office to maintain smooth operation
  • Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction
  • Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies
  • Be attentive to hotel security and safety requirements at all time
  • Maintain good liaison with different departments to ensure uninterrupted communication

 

Requirements

  • Tertiary education in Hospitality Management or related disciplines
  • Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)
  • Able to work independently and attend shift duties including overnight
  • Well-versed in spoken and written English and Chinese
  • Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

 

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Assistant Manager - Front Office

24-May-2024
Park Hotel International Ltd | 34322Hong Kong - Hong Kong
This job post is more than 31 days old and may no longer be valid.

Park Hotel International Ltd


Job Description



Responsibilities:
• Assist to oversee the Front Office operation
• Lead and supervise FO team to perform and maintain good service to guests
• Handle guests’ enquiries or complaints 
• To be the duty in-charge and responsible for the smooth and efficient running of FO

Requirements:
• Form 5 or above, with Hospitality Management is preferred
• Minimum 2 years' Front Office operations experience
• Mature, independent and excellent problem solving skills
• Service-oriented and good in communications and interpersonal skills
• Knowledge of Opera is preferable
• Good command of spoken and written English & Chinese

Benefits:
• 8 Rest days per month
• Discretionary Bonus
• Free Duty meal
• 12 Days Annual Leave, Full Paid Paternity Leave, Marriage Leave & Compassionate Leave
Medical Insurance (Outpatient & Hospitalization)
• F&B Staff Discount, Staff Rates on Overseas Accommodation
• On-the-job Training & Training Subsidy

Interested candidates, please send full resume with current & expected salary to Administration and Human Resources Manager via e-mail or by fax to 2721 8505 or contact Ms Ngai via Direct Line 2731 2180 or Whatsapp 53038454 

For more information, please visit our website: www.parkhotelgroup.com
Personal data collected will be treated in strictly confidential and only for recruitment purpose.

 

Guest Experience Supervisor

21-May-2024
Hopewell Hotel (Wanchai) Management Limited | 34249Hong Kong - Wan Chai District
This job post is more than 31 days old and may no longer be valid.

Hopewell Hotel (Wanchai) Management Limited


Job Description

About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel will be one of the largest 5-star hotels in Hong Kong when it welcomes guests in 2024.

Home to the largest park in Wan Chai, this new hotel will provide 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, and more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our pre-opening team members. 

 

Responsibilities:

  • Assist Guest Experience Agent to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
  • Assists in greeting and checking-in VIP and Long Stay guests
  • Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties
  • Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material
  • Preparation and co-ordination of group arrivals/departures
  • Perform any ad hoc duties as assigned by the superiors

Requirements:

  • Minimum 5 years of Front Office working experience in an international hotel environment and 1 year in Supervisor Position
  • Superior guest resolution and problem solving abilities are required
  • Service-oriented and able to work in a face-paced and dynamic operation
  • Excellent leadership, communication and interpersonal skills

Benefits:

  • 5-Day Work Week
  • Birthday Leave
  • Group Medical Insurance
  • Free Duty Meal
  • Yearly Discretionary Bonus
  • Employee Assistance Program
  • Good Career Progression and Development

 

 

_________________________________________________________

With a large number of applications received, only shortlisted candidates will be contacted for an interview. 

Personal data collected will be treated in strict confidence and used for recruitment purposes only.

Trainee Management (Front Office/ Back Office/ Food & Beverage Roles)

18-May-2024
Match Talent Limited | 34139Hong Kong - Central, Central and Western District
This job post is more than 31 days old and may no longer be valid.

Match Talent Limited


Job Description

What You'll Gain:

  • Exposure to diverse functions and departments
  • Opportunities to apply your hospitality management knowledge with valuable networking connections to kickstart your career
  • Opportunities to develop strong client relationships and provide exceptional account management support
  • Collaborate cross-functionally to drive innovation and achieve organisational goals

What We're Looking For:

  • Degree in Hotel and Tourism or similar 
  • Hospitality experience is a plus
  • Passionate and outgoing individuals with strong interpersonal skills
  • Team player with a focus on delivering results
  • Attention-to-details, organised and problem-solving skills
  • Proficient in GoogleSuite/Microsoft Word and Excel
  • Quick and adaptive learner, who keeps wanting to acquire new skills 

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