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	Front Office Manager	Featured
	Settha Palace Hotel	Laos - Vientiane

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

For our refined and personalized hotel, we are now welcoming applicants for the position of Front Office Manager to lead our reception and guest relations team in delivering a seamless, "home away from home" experience.

Day-to-day, you'll be...

Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
Training up your staff to deliver a high standard of friendly and personalized service to guests
Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
Soliciting guest feedback and using it to constantly elevate our guest journey.
Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

You love the boutique hotel business and the intimacy of a small, high-end property.
You have a strong and adventurous disposition and love exploring new cultures.
You love communicating with people, even when there are language or cultural barriers.
You find a sense of achievement in training up your team and making things happen with them.
You are flexible and can change focus quickly.
You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
Previous experience in front office management in a luxury environment
Previous experience living/working outside your home country, preferably in Asia.
Strong administrative skills and business acumen.

You'll get:

A core role with a unique and leading boutique hotel in Laos.
The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
To work with a wonderful multi-national management team, led by a dynamic General Manager.
An environment where you're given opportunity to grow.
Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Apply Now

	Assistant Hotel Accountant	Featured
	Settha Palace Hotel	Laos - Vientiane

Settha Palace Hotel

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
Ensuring that the bookkeeping is done accurately.
Assist with preparing the monthly Financial Package.
Handling & monitoring the General Ledger Accounts.
Daily auditing of all records pertaining to revenue of the hotel.
Prepares daily income and statistics reports.
Prepares relevant documents for incorporation in the monthly accounts.
Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

4-year bachelor's degree in Finance and Accounting or related major.
Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
2 years work experience required.
Good command of English language.
Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

You have to bring your family with you.
You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Apply Now

	Guest Services Manager	4-Jan-2026
	Artyzen Hospitality Group \| 57707	SingaporeSingapore

This job post is more than 31 days old and may no longer be valid.

Artyzen Hospitality Group

Job Description

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities:

Be responsible for the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre).
Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
Assist the Director of Guest Experience to prepare and monitor the annual department operating budget with the focus on monthly expenses, wages, variances, preparing schedules, ordering, and inventory management.
Ensure that the Department Operational Budget is strictly adhered to.
Monitor service and Operation standards in the hotel.
Be available and on duty during peak periods (frequently opening and closing the operation)
Participate in the MOD schedule.
Conduct frequent and thorough room inspections in liaison with Housekeeping.
Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
Ensure the Guest Services Department meets quality andinternal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
Ensure that the Guest Services team projects a warm, professional and welcome image.
Undertake any other reasonable task or request as directed by the management.

Requirements

Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
Minimum of three years of previous experience in a front office managerial position in an established or luxury/upscale or boutique hotel.
Service-oriented, attentive to details and observant
Excellent oral and written communications skills
Good command of written and spoken English
Adaptable and outgoing with excellent interpersonal skill
Ability to work under pressure and be flexible
Passionate and enthusiastic with a positive ‘can-do’ attitude

Do the spirits of our Service Artisans – “Sharing, Inspiring, Dynamic and Engaging”, sit well with your personal outlook and way of doing things? If so, you could be a great match for our new hotel!Successful applicants will be contacted within six weeks. All personal data collected will be treated in strict confidence and be used for recruitment purposes only.

By ticking this box, I have read and accepted the Privacy Policy of Artyzen Hospitality Group.

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	Guest Relations Executive (F&B)25149006	4-Jan-2026
	JW Marriott Hotel Singapore South Beach \| 57708	SingaporeSingapore

This job post is more than 31 days old and may no longer be valid.

JW Marriott Hotel Singapore South Beach

Job Description

POSITION SUMMARY

Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Relations Executive take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Relations Executive makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Relations Executive will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Relations Executive – to get it right for our guests and our business each and every time.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

	Assistant Front Office Manager25148933	4-Jan-2026
	JW Marriott Hotel Singapore South Beach \| 57709	SingaporeSingapore

This job post is more than 31 days old and may no longer be valid.

JW Marriott Hotel Singapore South Beach

Job Description

JOB SUMMARY

Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.

• Ensures employee recognition is taking place on all shifts.

• Establishes and maintains open, collaborative relationships with employees.

Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Strives to improve service performance.

• Collaborates with the Front Office Manager on ways to continually improve departmental service.

• Communicates a clear and consistent message regarding the Front Office goals to produce desired results.

• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Serves as a role model to demonstrate appropriate behaviors.

• Sets a positive example for guest relations.

• Displays outstanding hospitality skills.

• Empowers employees to provide excellent customer service.

• Interacts with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

• Provides feedback to employees based on observation of service behaviors.

• Handles guest problems and complaints effectively.

• Interacts with guests to obtain feedback on product quality and service levels.

Managing Projects and Policies

• Implements the customer recognition/service program, communicating and ensuring the process.

• Ensures compliance with all Front Office policies, standards and procedures.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluating results to choose the best solution and solve problems.

• Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.

• Functions in place of the Front Office Manager in his/her absence.

• Communicates critical information from pre- and post-convention meetings to the Front Office staff.

• Participates in department meetings.

	Front Desk Manager25136957	4-Jan-2026
	JW Marriott Hotel Singapore South Beach \| 57710	SingaporeSingapore

This job post is more than 31 days old and may no longer be valid.

JW Marriott Hotel Singapore South Beach

Job Description

POSITION SUMMARY

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Duty Manager	4-Jan-2026
	MERCURE SINGAPORE BUGIS \| 57711	SingaporeSingapore

This job post is more than 31 days old and may no longer be valid.

MERCURE SINGAPORE BUGIS

A contemporary 4-star hotel in the vibrant enclave of Bras Basah-Bugis, Mercure Singapore Bugis has 395 heritage-inspired rooms, offering travellers and guests the advantage of being surrounded by a myriad of historical and cultural sites, trendy shopping malls with hip and diverse eateries. Situated within five minutes from Bugis MRT, this international brand hotel offers free WIFI, state-of-the-art meeting facilities with an outdoor terrace and 3 exciting F&B outlets onsite. Other facilities include a gym with 24-hour access and an infinity lap pool.

Job Description

RESPONSIBILITIES

Assist the Assistant Front Office Manager in setting up the Front Desk training tools such as job descriptions, standards and procedures, and training plans as a guideline for the Front Desk operation.
Train and supervise the Front Desk Assistants in all reception and cashiering procedures and assign tasks as necessary.
Assist with new employee orientation and training and ensure that all Front Desk personnel are advised and trained on all changes in policies and procedures.
Continuously monitor, study and evaluate operations, policy and procedures of the Front Desk; and propose necessary improvements to Assistant Front Office Manager.
Plan, prepare and conduct ongoing training for Front Desk Personnel on a regular basis.
To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.
Ensure all outstanding and pending issues are settled timely.
To exercise control over all other Front Office staff in the absence of their respective supervisors.
To ensure that all keys and folders for daily arrivals are prepared by the Front Office Assistant.
To ensure that the Front office, the lobby area is kept clean at all times.
To make daily round of all Front Desk and Bell Desk operating departments to check that all staff adhere to Hotel policies.
To be well informed of hotel facilities and be able to answer all inquiries.
To handle complaints or incidents/accidents occurring in the hotel when necessary.
To respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts.
To conduct daily Front Office briefing.
To spot-check special set-ups for late VIP guest’s arrival ensuring that they adhere to the required standard.
To ensure that Energy conservation is exercised in all areas at all times.
To read through and approve the Rooms Statistic Report.
Assist with Front Desk employees’ performance evaluations and recommend promotions or demotions of assigned Personnel.
Supervise all Front Desk Assistants assigned to his/her shift and ensure that all tasks are performed and completed.
Assist with check in, information requests, check out and other services required by the guests to ensure their comfort and satisfaction.
Authorise the acceptance of travelers cheques, cash advance, rebates, paid out, refunds base on the established procedures.
Responsible for the orderly and clutter-free appearance of the Front Desk personnel; ensure that all Front Desk personnel are well groomed and in proper uniform.
Ensure that the manual key, guest card key, and guest room security procedures are followed.
Ensure a smooth flow of check-in and check-out during peak hours; if necessary direct guests to available Front Desk Assistant.
Ensure that all telephone calls are handled promptly within three rings.
To keep Personal Grooming at the highest standard and make sure that subordinates have the same.
Maintain safety by adhering to safety policies, and be responsible to report accidents immediately.
Deal with the public in a professional and courteous manner.
Ability to communicate with all managers and supervisors and fellow associates.
Ability to handle conflict situations in a professional manner.
To write reports relating to complaints, and forward copies to various executive/department heads concerned.
To record all complaints into a log book for the General Manager's attention or follow up.
Prepare schedules and maintain Front Desk attendance record.

Job Requirements

REQUIREMENTS

Preferred 2 years in a similar role or at least 3 years in a supervisory role in a hotel environment.
Strong interpersonal skills
Detail-focused and guest-oriented
Excellent leadership and problem-solving skills
Strong verbal and written command of English

	School of Hospitality - Lecturer (Hotel & Leisure Management – Front Office)	4-Jan-2026
	Public Service Division \| 57712	SingaporeSingapore

This job post is more than 31 days old and may no longer be valid.

Public Service Division

The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. PSD stewards One Trusted Public Service by:

Job Description

[What the role is]

School of Hospitality - Lecturer (Hotel & Leisure Management - Front Office)

[What you will be working on]

We are looking for a dedicated and service-oriented Lecturer to join our School of Hospitality. The successful candidate will support curriculum delivery in Hotel and Leisure Management, with a strong focus on Front Office (FOH) Operations. You will play an important role in equipping students with practical skills and service excellence standards needed for frontline hospitality roles.
This role is ideal for professionals with hands-on operational experience who are passionate about nurturing the next generation of hospitality talent.

[What we are looking for]

Qualifications & Experience:
• A relevant academic qualification in hospitality, hotel management, or related fields. A diploma or degree is acceptable.
• At least 5 to 8 years of industry experience in Front Office operations within hotels, resorts, or hospitality venues.
• Solid understanding of guest service standards and hotel systems (e.g., PMS, TMS).
• Strong interest in hospitality education and a willingness to support student development both in and out of the classroom.
• Prior experience conducting training or mentoring in a hospitality setting is an advantage.

Teaching & Professional Skills:
• Ability to deliver lessons in areas such as Front Office Operations, Guest Relations, or other service-centric modules.
• Good communication and interpersonal skills, with the ability to engage learners in a practical and approachable manner.
• Willingness to assist in curriculum enhancement, student assessments, and hands-on practical training.
• Comfortable using digital tools and technology in a teaching or demonstration environment (e.g., videos, PMS/TMS software simulations).
• A collaborative and professional approach to working with academic teams and industry partners.

	Guest Relations Executive (Gilmore/Rempapa)	4-Jan-2026
	OUE Restaurants Pte Ltd \| 57791	SingaporeSingapore

This job post is more than 31 days old and may no longer be valid.

OUE Restaurants Pte Ltd

OUE Restaurants

Job Description

Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
Answer calls, note down booking reservations, and update accordingly
Manage and operate POS systems, including all card and cash transactions
Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions
Check and ensure bills’ accuracy before printing it for guests
Balance cash floats at the start and end of each shift, maintaining financial integrity
Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
Handle delivery platform apps and process orders promptly and effectively
Set up tables and service areas according to SOP
Assist to clear tables and dishes from the dining area and side stations
Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary
Assist in beverage preparation and support daily kitchen operations
Follow and ensure appropriate personal hygiene and sanitation procedures are met
Any other duties as assigned by Management

Requirements

High school diploma or equivalent
Previous experience in customer service, call centre, or restaurant settings is preferred
Excellent communication skills; verbally and in writing
Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy
A team player to work collaboratively in a team environment
Proficiency in POS systems and online booking systems (I.e., Chope)
Possess organizational and team management skills with a strong and professional approach to guest service

Benefits

Annual Leave, Family Care Leave, Paid Medical Leave
Annual Wage Supplement
Performance Bonus & Annual Salary Increment
Group Medical, Hospitalisation & Dental Insurance
Long Service Award
Professional Growth & Development
Education Assistance
External Training Sponsorship
Staff Discounts
Staff Referral Scheme
Staff Meals Provided

	Assistant / Duty Manager (Hotel)	4-Jan-2026
	Shangri-La Singapore \| 57698	SingaporeTanglin, Central Region

This job post is more than 31 days old and may no longer be valid.

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

JEN Singapore Tanglin by Shangri-La

As a Duty Manager, we rely on you to:

Manage day-to-day staffing requirements, plan and assign work in accordance with the Front office requirements to ensure the efficiency in running of the Hotel's operation.
Ensure smooth operation on a daily basis
Review feedbacks, guest comments, and other information pertaining to front office
Track guest satisfaction levels and handle guests' complains
Documentation of hotel risk management reports for investigation and process recommendations for future prevention and improvement
Overall in-charge of the hotel during the midnight shift in the absence of the senior management
Identify training needs and develop training programs
Serve as hotel Emergency Response Team leader during crisis management
Ensure compliance to company's auditing framework
Ad-hoc duties as assigned

We are looking for someone who:

Takes pride in being a hotelier
Good communication skills
Loves interacting with guests from all backgrounds
Preferably has at least 2 years of relevant experience
Enjoys coming up with best fit solutions
Is a friendly, helpful and trustworthy leader
Must be detail-focused and guest-oriented

	Loyalty & Guest Relations Executive25134605	21-Aug-2025
	JW Marriott Hotel Singapore South Beach \| 57097	- Singapore

This job post is more than 31 days old and may no longer be valid.

JW Marriott Hotel Singapore South Beach

Job Description

POSITION SUMMARY

Organize, confirm, process, and conduct all guest/group check-ins, check-outs, room reservations, requests, changes, and cancellations. Manage daily room inventory. Maintain database containing repeat/VIP guest preferences. Secure payment; verify and adjust billing; expedite problem payments. Activate room keys. Process all guest requests and relay messages. Identify and explain room features; supply guests with directions and information. Ensure any outstanding requests or problems are resolved. Compile and review daily reports/logs/contingency lists. Process all payment types, vouchers, paid-outs, and charges. Notify Loss Prevention/Security of any guest reports of theft.

Guest Relations

Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE) to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
Address guests' service needs in a professional, positive, and timely manner.
Assist other employees to ensure proper coverage and prompt guest service.
Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
Thank guests with genuine appreciation and provide a fond farewell.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

	Director of Rooms	21-Aug-2025
	Pan Pacific Hotels Group \| 57102	- Singapore

This job post is more than 31 days old and may no longer be valid.

Pan Pacific Hotels Group

Job Description

Singapore

Pan Pacific Singapore

Rooms

Job Grade
Full Time

Nestled between the bustling city and the vibrant Marina Bay, Pan Pacific Singapore presents spectacular views, modern business amenities and delightful dining experiences at our award-winning restaurants.

The hotel's strategic location at the gateway to the Central Business District provides easy access for business travellers, and at the same time offers a wide array of sightseeing, retail and entertainment options in the vicinity.

Indulge in the luxury of 790 rooms and suites, backed by modern technology, wireless Internet and sweeping panoramas of Marina Bay.

The hotel offers a superlative range of meeting facilities comprising 24 meeting rooms totaling 2,842 sqm (26,716 sqf) of meeting floor space, including spacious rooms with natural daylight, incorporating latest technology, supported by a dedicated team.

Discover the invigorating energy of one of Southeast Asia’s most dynamic cities from the indulgent comfort of Pan Pacific Singapore.

The Role

We are looking for a Director of Rooms. You will play a pivotal role in directing, leading and managing the Hotel’s Rooms Division operations, including but not limited to Front Line Guest Services (Reception, Concierge, VIP Team and Guest Care), Housekeeping, Pacific Club, Wellness Floor and Spa. If you are a detailed and service-oriented individual, we want you to be part of our growing team.

Job Responsibilities:

Strategically deliver the hotel goals and vision as a member of the Executive Team.
Focus on guest service, ensuring the hotel’s service values are embodied within the division and a seamless guest experience is consistently delivered.
Build effective relationships with other departments to ensure good communication and support.
Demonstrate leadership and management of an efficient and effective operation in which all associates understand the key drivers of the business and are held accountable for their performance.
Show high visibility in the division during peak periods of business.
Empower, train and coach associates to improve operational and service capabilities.
Review divisional Standard Operating Procedures on a regular basis.
Conduct evaluation meetings each year with direct reports.
Monitor productivity of the division and implement corrective strategies.
Utilize performance management processes to identify and celebrate consistently high performance and actively manage sub-standard performance.
Actively participate in the recruitment process of associates for the division.
Implement the business plan in the division.
Apply commercial acumen and a business understanding to drive for results.
Strive to achieve the key performance objectives.
Develop strategies to increase spa revenue and gym membership.
Perform any other tasks that may be assigned.

Talent Profile

Diploma / Bachelor’s degree in hospitality management or equivalent.
A minimum of ten years of experience in Rooms Division, with a minimum of five years of experience in managerial roles.
Strong knowledge and experience in the front office functions of Opera or equivalent Property Management Systems and other software that is essential in managing Rooms operations and manpower (e.g. StayPlease).
Advanced computer literacy and knowledge of Microsoft Office applications.
Strong leadership skills with the ability to direct changes.
Excellent presentation and communications skills.
Strong analytical and problem-solving skills.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

How to Apply

Please write in with your detailed resume and email us at careers.ppsin@panpacific.com

Only shortlisted candidates will be notified.

	Duty Manager	21-Aug-2025
	WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. \| 57105	- Singapore

This job post is more than 31 days old and may no longer be valid.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

As Duty Manager, you are required to provide guest services as well as supervision, direction, and leadership to all Front Office personnel in accordance with the objectives, performance and quality standards.

Job Descriptions

Oversee the lobby operation ensuring that guests are handled quickly and efficiently in all their needs.
To provide general management support throughout the hotel at all times by monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operation.
Co-ordinates with all operations department concerned in order to maintain front office function properly, (defects room, room cleanliness)
Ensure that departmental standard, policies, and procedures are maintained.
Lead a team to respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Update incident report for any critical incident such as staff / guest injury and damage to hotel properties.
Attend to guests’ enquiries, problems, and complaints promptly, efficiently, and courteously to the satisfaction of guests and interest of the Hotel.
Check and ensure that the Front Office and public areas are clean, in-order and all operating equipment are in good working order.
Conduct and ensures the neat of appearance of all Front Office team.
Participate in company's sustainability effort for the environment and being an inclusive employer

Job Requirements

Degree or Diploma in Hospitality Management or other relevant qualification is preferred.
Minimum 4 years’ related experience in a full-service hotel or mid-range hotel.
Commitment to work rotating shift and any day, including weekends and public holidays.
Great communication skills, ability to interact with guests, employees and third parties
High attention to details.
Ability to multi-task and work efficiently in a fast-paced environment.

	Front Office Executive	21-Aug-2025
	WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD. \| 57106	- Singapore

This job post is more than 31 days old and may no longer be valid.

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
Participate in company's sustainability effort for the environment and being an inclusive employer

Requirements:

Minimum Secondary Education
Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
Able to speak and understand English
Independent and able to work under pressure.
Comfortable to work during weekends and public holidays.
Singaporeans only.

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