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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Capybara & Friends SG

Job Description

Be part of a Bathhouse studio & wellness sanctuary nestled in the dynamic district of Tanjong Pagar, newly opened since March 2026.

Roles & Responsibilities

• Greeting guests upon arrival, providing information about the facilities, services and products in a warm and authentic way

• Bring guests through the welcome procedure upon arrival - i.e. operational protocols and bathhouse rules/etiquette; completion of digital waivers (if not done so prior to arrival)

• Be well-versed and knowledgeable about the facilities and products to be able to share confidently with guests

• Assist with future guest bookings where necessary upon guest departure

• Assist with telecommunications where necessary

• Ensure facilities are cleaned and ready for operation the following day at close of business, including removal of any waste and soiled linen

• Ensure the reception, bathhouse, and all areas of the facility are well-maintained, clean, tidy, and dry where possible

• Maintain a strict sterilisation routine of required areas during bathhouse operation hours

• Ensure a welcoming and comfortable environment for guests within the bathhouse/facility areas, and attend to any guest queries

• Ensure all operational protocols and rules are followed and upheld

• General assistance and supervision across tasks

• Assist Studio Manager in the planning, and launching of promotions and events

• Provide weekly reporting to the Studio Manager including collecting feedback from staff and guests to improve the experience of the facilities

• Monitoring and managing stock and sundries including laundry, amenities, food/beverage and hygiene items

• Monitoring and reporting on any operational issues of facilities, equipment, fixtures & fittings

• Oversee any required routine maintenance and repair of the spa equipment, fixtures & fittings

• Manage linen service collection & drop-off

• Report to Studio Manager/Director where required
  

Who we're looking for

• Someone passionate about wellness and bathing

• Excellent, clear, and consistent communicator

• Calm under pressure, self-led and adaptable

• Someone human-centered at your core - driven by achieving things for customers
  

Required skills

• At least 2 years of relevant experience in the fitness, wellness or hospitality industries

• Well-spoken, with a good grasp on communicating both proficiently and empathetically

• Initiative, organised and efficient

• Commitment to work weekends, public holidays and rotating shifts where necessary

• Flexible with your time
  

If this speaks to you, apply to be a part of our vibrant and close-knit team. We look forward to hearing from you! Only shortlisted applicants will be notified.

Cove Living Pte. Ltd.

Job Description

LUXURY ISLANDS PTE. LTD.

Job Description

Job Purpose

The Duty Manager is responsible for overseeing the smooth daily operation of the hotel during assigned shifts, ensuring high standards of guest service, operational efficiency, safety, and coordination between departments. The role acts as the senior manager on duty and serves as the main point of contact for guest issues, operational concerns, and emergency situations.

• Supervise and coordinate hotel operations during assigned shifts to ensure smooth service delivery.

• Act as the main point of contact for guests, handling inquiries, feedback, complaints, and special requests promptly and professionally

• Monitor occupancy, arrivals, departures, VIP arrivals, group movements, and room status.

• Assist in resolving service issues, guest complaints, and operational disruptions in a timely manner.

• Ensure proper handling of emergencies, accidents, security concerns, and incidents in line with hotel procedures.

• Support front office operations, including guest relations, cashiering oversight, room allocation, and arrival/departure coordination when needed.

• Monitor staff performance, appearance, discipline, and service standards during duty shifts.

• Communicate shift updates, guest issues, and operational concerns to department heads and management.

• Prepare incident reports, shift reports, and follow-up action logs as required.

• Assist with staff coaching, service recovery, and operational training on the floor.

• Ensure compliance with hotel policies, health and safety requirements, and brand standards.

• Take initiative to maintain guest satisfaction and promote a culture of service excellence.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

Salary: Up to $2400/month

Listed MNC in Leisure Industry

Location: Central Region

Working Hours: Rotating shifts (5 days/week)

Why Join Us?

• Excellent welfare and employee benefits

• Career growth and advancement opportunities

• Supportive and dynamic work environment

Key Responsibilities

• Perform professional and efficient hotel guest check-in and check-out to ensure high levels of guest satisfaction.

• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

• Manage room control based on forecasted occupancy, VIP arrivals, group check-ins, and special requests.

• Adopt a sales-oriented approach within the Front Office team and identify resort-wide sales opportunities.

• Maintain confidentiality of all guest information and resort business practices.

Requirements

• Minimum Diploma in Hotel/Hospitality Management or equivalent.

• Strong interpersonal, multitasking, time management, and problem-solving skills.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Willing to work rotating shifts, including weekends and public holidays.

Seize This Opportunity!
Click Apply Now to upload your updated Resume/CV and take the first step toward an exciting new career.

Only shortlisted candidates will be contacted.

Chong Zhe Hui (Fiona)
Registration No.: R1984570
EA Licence No.: 14C7121

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

Reporting to the Front Office Manager, The Front Office Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with other hotel departments as required.

• Monitors appropriate standards of conduct, hygiene, and grooming of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Log security incidents and accidents in accordance with hotel requirements

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.

• Minimum 1 year experience in a similar capacity in hotel environment.

• Good communication skills for effective interaction with guest and colleagues.

• Have good leadership skills

• Has good writing skills, problem solving and organizational abilities.

• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

Salary: Up to $3,500/month

Listed MNC in Leisure Industry

Location: Central Region

Working Hours: Rotating shifts (5 days/week)

Why Join Us?

• Excellent welfare and employee benefits

• Career growth and advancement opportunities

• Supportive and dynamic work environment

Key Responsibilities

• Perform professional and efficient hotel guest check-in and check-out to ensure high levels of guest satisfaction.

• Coordinate closely with Front Office, Housekeeping, and other departments to ensure seamless guest experiences.

• Manage room control based on forecasted occupancy, VIP arrivals, group check-ins, and special requests.

• Adopt a sales-oriented approach within the Front Office team and identify resort-wide sales opportunities.

• Maintain confidentiality of all guest information and resort business practices.

Requirements

• Minimum Diploma in Hotel/Hospitality Management or equivalent.

• At least 2 years of experience in the hospitality industry

• Strong interpersonal, multitasking, time management, and problem-solving skills.

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).

• Willing to work rotating shifts, including weekends and public holidays.

Seize This Opportunity!
Click Apply Now to upload your updated Resume/CV and take the first step toward an exciting new career.

Only shortlisted candidates will be contacted.

Chong Zhe Hui (Fiona)
Registration No.: R1984570
EA Licence No.: 14C7121

MCI Career Services Pte Ltd

With over 19 years in the industry, MCI is a leading recruitment and outsourcing provider in Singapore. Our team of 100+ professionals leverages an extensive network to recruit top talent across diverse sectors. We have successfully placed over 30,000 candidates and served more than 1,000 clients. At MCI, we don't just fill positions – we elevate businesses by connecting them with the right individuals. We promise to deliver only the best services, as we are not here just to help but to make companies interesting!

Job Description

About the Role

We are seeking an experienced and service-oriented Duty Manager to oversee the daily Front Office operations and ensure exceptional guest experiences. You will play a key role in supervising the Front Office team, handling guest relations, maintaining operational excellence, and supporting hotel revenue and service objectives.

If you have strong leadership skills, enjoy working in a fast-paced hospitality environment, and are passionate about delivering outstanding guest service, we invite you to join our team.


Key Responsibilities
- Oversee the daily operations of the Front Office to ensure smooth and efficient service delivery.
- Supervise and lead Front Office teams, including Reception, Reservations, Cashier, Telephone, and Baggage Services.
- Deliver exceptional guest service by handling check-ins, check-outs, enquiries, complaints, and VIP guest arrangements.
- Monitor room inventory, housekeeping coordination, and operational procedures to maximise guest satisfaction and revenue.
- Manage Front Office cash handling, room/rate authorisations, and ensure compliance with hotel policies.
- Handle security matters, operational incidents, and emergency procedures when required.
- Train, coach, and develop Front Office staff to maintain high service standards.
- Collaborate with internal departments to support seamless hotel operations and perform other duties as assigned by Management.

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.
https://www.mci.com.sg/wp-content/uploads/2025/09/MCI-Job-Applicant-Data-Protection-Notice.pdf

**We regret to inform that only shortlisted candidates would be notified.

Low Qing Yi
Registration Number: R25129774
EA License No: 06C2859
MCI Career Services Pte Ltd

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities

Operational Related

• Conduct daily briefing to ensure important information and updates are shared among team members
• Manage guest requests and ensures tasks are properly carried out
• Resolve issues pertaining to guest's negative feedback and manages the complaint efficiently to maximize guest satisfaction and communicate to Manager and Service Management for any necessary follow up
• Monitor daily butler operations ensuring that tasks are carried out and guest requests are attended without fail
• Solicit feedback directly from guests; record feedback and use established documentation and circulation procedure to share the information
• Handle meet and greet of VIPs
• Audit Butlers' Suite Orientation and Turndown services to ensure established standards are met
• Work closely with other relevant departments such as Front Office Groups, Guest Relations, Paiza Services, Housekeeping, Facilities and In-Room Dining to prepare for future VIP arrivals
• Manage the operations of the Butler Command Centre
• Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
  
  Departmental Related
• Communicate to Team Members departmental updates, issues and guest-related matters
• Establish assess, conducts and maintains appropriate performance appraisals (in relevant areas) as according to agreed standards and take necessary action to communicate/advise/assist according to performance levels
• Responsible for motivating, disciplining and counseling of Team Members appropriately and in ensuring their job skills are constantly being improved and developed
• Supervise, train, schedule, mentor and evaluate Team Members
• Recommend appointments, promotions and development of all Team Members
• Respond to guest comments, requests and complaints in a timely and professional manner; take personal responsibility to resolve issues where necessary.
• Be conversant with all areas of the Butler Services Department including FIT, Group and Casino reservations; can be assigned to certain specialist areas to manage at any one time
• Be conversant with all facets of the operation including fire safety and emergency related procedures
• Disseminate and clarify understanding of all new promotional packages, rate plans and product information associated with these programs.
• Maintain close liaison with all other Departments so as to have a good understanding of other Departments' operational flow, thus ensuring seamless guest services throughout the hotel.
• Works and maintains close liaison with all the respective Section Heads within Front Office Department, ensuring smooth operational flow within the department as in accordance to company standards.
• Attend scheduled departmental meetings as required.
• Contribute ideas to improving the operations of the department. Update the Managers on any operational issues for the betterment of the department.
• Attend training sessions as and when scheduled
• Be familiar with the local community and famous events in town.
• Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
• Report and document special incidents that command management's attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
• Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
• Participates in Team Members' performance evaluation and makes fair recommendations on confirmation or promotion.
• Perform any other duties and responsibilities as and when assigned by the Manager.
  
  
  Job Requirements
  
  Education & Certification
• Nitec/Higher Nitec/Diploma/Degree in hospitality or related field preferred
  
  Experience
• Minimum 1 year experience in the same capacity
  
  Other Prerequisites
• Able to communicate effectively with both English
• Excellent guest relations and communication skills
• Advanced understanding of housekeeping, food and beverage including in-suite dining, wine and spirits
• Proficient in the use of Property Management System
• Candidates must have a good command of spoken and written English
• Pays attention to details and have strong customer service skills
• Mature, meticulous, resourceful, organized and able to work independently
• A team player and takes initiative to assist other Team Members when required
• Have impeccable follow-through; and "Can Do" attitude and mindset
• Be willing to work any day and any shift
• Well groomed and professional disposition
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Dao by Dorsett AMTD Singapore

Located in the heart of Singapore’s vibrant Central Business District, Dao by Dorsett AMTD Singapore is a 268 high quality serviced apartment units designed to cater to the needs of discerning international business and leisure travelers. Fully equipped with all the essentials, seamless technology and with sustainability in mind, the well-appointed studio, one- and two-bedroom suites go beyond creature comforts, offering an exclusive residence with all the luxuries of a hotel, making it perfect for daily, short and long stays.Dao by Dorsett AMTD Singapore offers a comprehensive range of services such as high speed internet connectivity, regular housekeeping and concierge services, 24-hour guest relations, as well as facilities that includes an in-house restaurant, Collective, in-room dining options, Boardroom, an outdoor infinity pool, a round-the-clock fitness center, and Gather Executive Club.

Job Description

Reporting to the Front Office Manager, you shall be responsible for the day-to-day management and overall performance of the Front Office department (including supervising a team of Guest Services Agent) while ensuring the highest level of guest satisfaction.

DUTIES & RESPONSIBILITIES

• Supervise the Senior Guest Services Agent and Guest Services Agent in their daily duties and responsibilities

• Conducts daily audits of Guest Services Agents’ appearance, grooming and hygiene and takes daily briefing

• Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts

• Evaluates per shift checklist, and ensures all tasks are completed

• Supervises and assists Guest Services Agents in planning, documentation, along with all of their tasks at the Customer Service desk

• Conducts On-Job-Training for all Guest Services Agents

• Conducts periodic high balance check in coordination with Finance department

• Checks next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests

• Reviews traces for all reservations and resolves accordingly

• Maintains accuracy of data on the Property Management System

• Meets upon arrival or bid farewell VIP residents in the absence of senior management

• Escorts guests to the apartment upon arrival when necessary

• Conducts periodic checks of all luggage/parcel storage areas

• Addresses and resolves resident complaints or concerns

• Coordinates with Security Department in conducting investigations as needed

• Coordinates with Drivers to ensure smooth operations and exceptional service to all residents

• Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered

• Any other duties as assigned from time to time

SKILLS, KNOWLEDGE & QUALIFICATIONS

• Minimum GCE "O" Level or equivelant

• Minimum 4 years of relevant experience in Front Office operations, of which at least 1 year in supervisory position

• Proficient knowledge in OPERA Cloud

• Excellent spoken & written English communication skills

• Good interpersonal and problem-solving skills

• Ability to multi-task, working well under pressure and tight deadlines

• Willing to work rotating shift, weekend and public holidays

We regret that only shortlisted candidate shall be notified.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Reporting to Guest Experience Manager the Guest Services Executive is responsible for delivering a consistently warm, efficient and brand-aligned guest check-in experience Holiday Inn Singapore Atrium.

The Guest Services Executive delivers exceptional and personalised guest experiences throughout the guest journey while ensuring smooth operations of the Executive Lounge. The role is responsible for creating memorable stays, resolving guest concerns efficiently, supporting loyalty recognition, and maintaining luxury hospitality standards aligned with brand expectations.

Working as part of the Guest Experience Team team, the Guest Services Executive supports both guest-facing service delivery and back-of-house duties check in/out guest when assisting Reception, room preparation, billing, equipment checks and ensures all tasks are carried out accurately, safely and to brand standard.

The Guest Service Executive works closely with colleagues across Front Office, Housekeeping, Engineering, Food & Beverage, Front Office, Finance and MarCom to ensure a seamless guest experience throughout each shift.

Responsibilities:

• Deliver personalised and memorable guest experiences.

• Support guest satisfaction and loyalty recognition initiatives

• Ensure prompt handling of guest inquiries, requests and service recovery situations.

• Conduct pre-arrival preparations for VIPs, long-stay guests, and loyalty members.

• Coordinate with Housekeeping, Engineering, Food & Beverage, and other departments to ensure seamless guest experiences.

• Handle guest feedback, requests, and complaints promptly with effective problem resolution.

• Maintain accurate guest profiles and preferences in the hotel system.

• Conduct daily opening and closing beverage inventory for the Executive Lounge.

Requirements:

• Diploma, Certificate in Hotel Administration, Hotel Management or equivalent, ideally with at least 1 year experience in front office / guest services

• Able to work independently in a dynamic environment

• Demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company.

• This role requires Food & Beverage services to guest.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Uniform

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Twl-Group Pte. Ltd.

Here at The White Label, there is nothing more important than recruiting and developing talents. We are more than a restaurant group, we are a family in which everyone can have the opportunity to contribute to the success of the company.

Job Description

Position: F&B Front of House Supervisor
Type: Full-Time

Salary Range: 2,730 - 4,100

We are a renowned Halal restaurant celebrated for our refined dining experience and innovative cuisine. Known for impeccable service and warm hospitality, we are seeking a dynamic Front of House Supervisor to lead our service team and ensure exceptional guest experiences.

• Guest Experience & Service Excellence
  Oversee daily front-of-house (FOH) operations to ensure seamless service and hospitality.
  Uphold and enhance the restaurant’s service standards to deliver a premium Halal dining experience.
  Address guest feedback promptly and professionally.
• Team Leadership & Training
  Supervise, train, and motivate FOH staff to maintain high performance and morale.
  Conduct regular service briefings, role assignments, and performance evaluations.
  Foster a culture of professionalism, teamwork, and continuous improvement.
• Operational Management
  Manage reservations, table allocations, and dining flow for maximum efficiency.
  Ensure compliance with Halal and food safety standards.
  Work closely with the kitchen team to coordinate service and special requests.
  Monitor inventory of service-related items (linen, cutlery, crockery, etc.).
• Business & Administrative Support
  Assist in budgeting, cost control, and achieving revenue targets.
  Generate and review daily reports, including guest counts, sales, and staff performance.
  Support marketing initiatives, events, and promotions to elevate guest engagement.

• Proven experience as a Front of House Supervisor or similar role in F&B, preferably in an upscale dining environment.
• Strong leadership and people management skills with the ability to inspire a team.
• Excellent communication and interpersonal abilities.
• Solid understanding of restaurant operations, reservations systems, and service protocols.
• Ability to remain composed under pressure and resolve issues proactively.
• Flexible to work on weekends, public holidays, and evenings.

• Competitive salary with performance-based incentives.
• Opportunities for career growth within a respected F&B brand.
• Staff meals and dining discounts.
• A supportive, collaborative work environment that values professionalism and creativity.

PARK VIEW HOTEL PTE LTD

OUR HOTEL

Job Description

• Provide all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.

• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer staffs more holistic training ,towards possible promotion.

• Answering inquires by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.

• cashiering duties

Job Requirements:

• No Experience are Welcome

• Candidates-must able to speak and written English, and any additional language is an advantage

• Ability to work in a team.

• Able to work on a rotating roaster 

• Basic computer knowledge

Work Location : nearby Bugis / City Hall mrt.

• Meal provided & allowance

• 5 min walk from mrt station

TYRWHITT HOSPITALITY PTE. LTD.

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.

Job Description

• Keep abreast of competitor room rate changes and recommend adjustment of room rate as necessary.
• Manage rates, inventory in different distribution and OTA channel.
• Good knowledge on hotel rates, packages and promotions.
• Manage room inventory to maximize occupancy with applicable pricing and selling strategies.
• Manage and administer the hotel's room reservation system.
• Attend to enquiries, guests’ feedback, liaise with travel agent or group.
• Handle guest complaints and liaise with all business associates to ensure customer satisfaction.
• Work closely with front office team for operational issues and maximize room sales.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in any field.
• At least 2 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Hotel Reservation, Rate, Room Allotment
• Preferably Executive specialized in Hotel Management/Tourism Services or equivalent.

Handle guests check in/out including handling of payments.

Provide quality service to guest requests efficiently and courteously during their check-in check-out and throughout their stay.

Provide accurate and updated information upon guest request; have good knowledge of products, services, pricing, special promotional offers for professional guest services.

Prompt attention request feedback and carry out service recovery measures where required.

Assist reservation to update allotment, handle enquiries and ensure all reservations information is accurate

Work closely with front office and reservation team for operational issues and maximize room sales.

TYRWHITT HOSPITALITY PTE. LTD.

Located right in the heart of burgeoning enclave that is Lavender, the Arton Boutique Hotel is set to welcome visitors with the best of the old world cocooned by the comfort of the new.

Job Description

• Guest Services: Address guest complaints, resolve escalations, and ensure smooth check-in and check-out experiences 
• Staff Supervision: Monitor staff performance, attendance, and productivity; assign duties to department heads and frontline employees 
• Department Coordination: Oversee multiple departments including Front Office, Housekeeping, Food & Beverage, and Engineering to maintain seamless operations.
• Operational Management: Implement policies, monitor compliance with safety, hygiene, and fire regulations, and handle emergencies such as accidents or power outages 
• Reporting: Maintain daily shift reports, record incidents, and escalate critical issues to senior management 
• Decision-Making: Approve minor expenditures or guest requests within delegated authority and make operational decisions during the shift 
• Training and Coaching: Guide and mentor staff to uphold service standards and operational procedures 

Success Human Resource Centre Pte Ltd

Success Human Resource Centre Pte Ltd has been in the staffing industry since February 1997 and has achieved a reputation for efficient and personalized good service to cater to the staffing need of the various industries in Singapore. Our wide range of clienteles varies from different industries like banking, manufacturing, hotel, hospital, commercial, shipping and etc.

Job Description

Responsibilities:

• Welcome and assist guests with check-in, check-out, and general enquiries.

• Handle reservations, payments, and daily front desk operations.

• Provide excellent customer service and ensure a pleasant guest experience.

• Coordinate with housekeeping and maintenance to address guest requests.

• Perform basic administrative duties and maintain accurate records.

Period:

• Permanent

Location:

• Chinatown  

Working Hours:

• 6 days work week, rotating off day (7am–3pm, 3pm–11pm, 11pm–7am) 

Salary:

• $1,650-$1,800 + AWS + PB

Requirements:

• Minimum ‘N’ level

• Candidates with experience in hospitality or customer service will have an advantage

• Good communication and interpersonal skills

• Able to work shifts, weekends, and public holiday.

Interested applicants, kindly email your detailed resume (MS Word format is preferred):

wan••@successhrc.com.sg (Reg No: R25128591)

Please ensure that applications sent through email are no bigger than 1Mb.

We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.

Success Resource Centre Pte Ltd (EA License Number: 04C3201)
160 Robinson Road, #13-07/08/09 SBF Center, Singapore 068914
T: 63•• •183 | W: www.successhrc.com.sg 

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Job Scope:

• Welcome and assist guests upon arrival at the lounge

• Provide information about lounge facilities, services, and promotions

• Serve food and beverages while maintaining high standards of hygiene and presentation

• Monitor lounge environment to ensure cleanliness, comfort, and safety

• Handle guest inquiries, requests, and concerns promptly and professionally

• Maintain accurate records of guest visits and facility usage

Job Requirements:

• Minimum GCE ‘N’ Levels

• Minimum 1 to 2 years of hospitality or customer service experience

• Positive attitude, strong communication skills, and the ability to thrive in a fast-paced environment

If you are interested, please submit your application here.

We appreciate your application and will notify you if you are shortlisted for the role.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Outsourcing Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persoloutsourcing.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

EA License No: 90C3494 | EA Personnel No: R21102746 | EA Personnel Name: Tay Hui Huang

Dao by Dorsett AMTD Singapore

Located in the heart of Singapore’s vibrant Central Business District, Dao by Dorsett AMTD Singapore is a 268 high quality serviced apartment units designed to cater to the needs of discerning international business and leisure travelers. Fully equipped with all the essentials, seamless technology and with sustainability in mind, the well-appointed studio, one- and two-bedroom suites go beyond creature comforts, offering an exclusive residence with all the luxuries of a hotel, making it perfect for daily, short and long stays.Dao by Dorsett AMTD Singapore offers a comprehensive range of services such as high speed internet connectivity, regular housekeeping and concierge services, 24-hour guest relations, as well as facilities that includes an in-house restaurant, Collective, in-room dining options, Boardroom, an outdoor infinity pool, a round-the-clock fitness center, and Gather Executive Club.

Job Description

Reporting to the General Manager, the incumbent shall be responsible for ensuring all areas under Front Office are running efficiently and in accordance with the property’s standard operating procedures with the focus on guest/customer satisfaction, highly visible throughout the operation in guest contact areas.

DUTIES & RESPONSIBILITIES

• Responsible for greeting and fond farewell for VIP guests

• Oversee front desk operations

• Resolve guest complaints in a timely and appropriate manner

• Interact with guests and ensuring that shift duties are handled by front desk associates

• Handling of guest security and creating functional emergency procedures

• Ensures all Front Office associates undergo adequate training and that it is carried out in their day-to-day activities

• Responsible for department budget and develops strategies to ensure they are achieved

• Responsible for department’s performance within the budget, co-operating with Sales and Marketing on the Marketing action plan

• Conduct regularly meetings with Director of Sales and Director of Revenue and Reservations to analyze and evaluate current business in the property and competitors to ensure Management is updated on plans to achieve budgeted targets

• Works closely with Engineering Manager and Executive Housekeeper on preventive maintenance, health and safety, general standards or maintenance and hygiene in rooms in accordance with hotel established standards

• Any other ad-hoc duties as assigned from time to time

KNOWLEDGE, SKILLS AND ABILITIES

• Diploma in Hospitality Management/Tourism or any related field

• Minimum 5 years in Front Office operations, of which at least 2 years in supervisory position

• Knowledge of OPERA Cloud

• Excellent written and oral communication skills

• Excellent social and interpersonal skills

• Possess marketing and sales skills

• Presentable and well groomed

• Excellent organizational and time management skills, with the ability to set priorities for self and others.

• Able to work in a fast-paced environment and handle pressure.

In support of maintaining a Singaporean core, we will not be able to sponsor any Work Visa for this position.

We regret that only shortlisted candidate shall be notified.

Hong Feng Yu Yi Pte Ltd

Job Description

We are seeking a friendly, responsible, and service-oriented individual to join our new TCM wellness centre in the Bugis area. If you enjoy interacting with people and creating a welcoming environment, we would love to hear from you.

Job Responsibilities

• Welcome and assist customers in a professional and warm manner

• Manage appointment bookings and customer enquiries

• Handle cashiering and daily front desk operations

• Support therapists and ensure smooth day-to-day outlet operations

• Maintain cleanliness and a comfortable environment for customers

• Respond to phone calls and WhatsApp enquiries promptly

Requirements

• Positive attitude with good communication and interpersonal skills

• Customer service experience is preferred

• Basic computer and administrative skills

• Working hours: 10am – 8pm (subject to operational changes)

• Basic staff benefits provided

  Interested applicants may WhatsApp your resume/details to 89•• ••••; •905 8905

THE CLAN HOTEL

Job Description

Who are we?

CLAN — A term that instantly evokes a sense of kinship and community. A way of life embraced and translated into society by every culture the world over. And while a ‘clan’ may be a centuries-old concept, what it represents is as valued today as it has been through time — an extraordinary sense of belonging; an exclusive club with members of a similar frame of mind — and now the inspiration behind a fresh expression of hospitality that fuses authenticity with international expectations.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

If the above resonates with you, what are you waiting for? Click Apply to send over your resume to us!

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

This is a temporary position to provide maternity leave cover from August 2026 to January 2027.

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General Tasks

• Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.

• Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.

• Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.

• Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.

• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

• Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.

• Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

• Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.

• Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services 

• Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.

• Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP)

• Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.

• Responds to guest feedback and TripAdvisor reviews.

• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.

• Contributes to the hotel’s Corporate Social Responsibility efforts.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Minimum Diploma in Hospitality Management.

• Minimum 1 year secretarial or coordinator experience preferably in hospitality or related field.

• Prior Front Office experience will be an advantage.

• Excellent communication skills in English and ability to communicate in a second language.

• Possesses strong interpersonal skills.

• Ascertains and addresses guest and colleague needs and contributes in the team.

• Motivates individuals and creates and maintains a cohesive team.

• Focuses on work with an eye for detail and an approachable attitude.

• Works well under pressure, analyses and resolves problems, and exercises good judgment.

• Prioritises and organises work assignments and delegates work effectively.

• Self-motivates and shows good initiative in a dynamic environment.

• Ensures security and confidentiality of guest and hotel information.

• Possesses good computer and property management system skills.

• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

Private Advertiser

Job Description

Responsibilities:

• Support Front Office Manager to supervise and coordinate front office operations.

• Manage service recovery for escalated guests’ concerns and feedback.

• Manage team’s service performance in response to guests’ needs and requests to ensure guest satisfaction.

• Collaborate with various departments on guests’ special requirements and requests.

• Monitor front office operations to ensure adherence to organizational standards and procedures.

• Monitor room inventory levels and reconcile discrepancies.

• Manage staff performance to achieve departmental goals.

• Provide coaching and guidance to improve staff work performance.

• Manage emergency situations.

• Record and report all unusual events to the Management.

• Other ad-hoc duties and responsibilities as and when assigned.

Requirement:

• At least a Diploma in Hospitality Management or equivalent.

• Min. 2 years of working experience as Duty Manager.

• Able to perform rotating shifts, including weekend and public holidays.

• Team player with a positive work attitude.

• Passionate to serve and go the extra mile for guests.

• Possess excellent communication, interpersonal and leadership skills.

• Able to make sound decisions and solve problems effectively.

• Able to work under pressure.

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Sofitel Singapore Sentosa Resort and Spa

Set atop a cliff in 27 acres of lush tropical woodlands and landscaped water gardens, Sofitel Singapore Sentosa Resort and Spa is a stylish, tranquil 5-star hotel in Singapore which boasts glorious views of the South China Sea.

Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

Sales Management

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative Cousu Main experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Ensure the welcome drink corner is always clean and ready
• Assist guests in the lobby during busy periods and whenever required
• Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
• Ensure the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 1 year of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

Goodwood Park Hotel Private Limited

Goodwood Park Hotel is a Skills Framework Supporting Company

Job Description

GOODWOOD PARK HOTEL PRIVATE LIMITED

One of Singapore’s most established Heritage Hotel and strategically located at Scotts Road, the Goodwood Park Hotel has celebrated its timeless elegance, legendary hospitality, and tradition of excellence. We are committed to building a high-performing team that is thoroughly engaged in achieving service excellence to exceed our guests' expectations.

To continue the legacy of Goodwood Park, we are looking for dynamic and committed candidates to join our Front Office Department.

Reporting to the Senior Front Office Manager, your job responsibilities include, but not limited to:-

Primary Responsibilities

• Assist the Senior Front Office Manager/ Front Office Manager to oversee the daily operations of the Front Office.

• Lead, supervise, and motivate Front Office staff, including conducting daily briefings, monitoring grooming standards, and providing training and coaching.

• Deliver exceptional guest experiences by handling guest feedback, complaints, requests, and VIP arrangements professionally and promptly.

• Coordinate room allocations, VIP arrivals, group check-ins, amenities, and special requests to ensure guest satisfaction.

• Conduct regular inspections of guest rooms, public areas, and hotel facilities to maintain service, cleanliness, and safety standards.

• Handle emergency situations, guest incidents, security matters, and fire & safety procedures in accordance with hotel policies.

• Support revenue generation through room upselling, promotion of hotel facilities, and enhancing overall guest engagement.

Requirements

• Minimum 3 years of relevant experience in similar capacity.

• Diploma or Degree in Hospitality, Hotel Management, Tourism, or a related field.

• Excellent communication and interpersonal skills with a guest-centric mindset.

• Ability to handle guest complaints and operational challenges effectively under pressure.

• Able to perform shift work, including weekends, public holidays, and night shifts when required.

• Strong knowledge of hotel operations, guest service standards, and safety procedures.

For more information, please visit www.goodwoodparkhotel.com for more information.

Please be informed that only shortlisted candidates will be notified.

Holiday Inn Singapore Orchard City Centre

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Assistant Front Office Manager who is able to support the Front Office Manager to ensure service and operations standards are met and continually improved. Manage staffing in the Front Office department to maximize operations efficiency and guest satisfaction..

Responsibilities include, but are not limited to:

• Ensure that credit policies and procedures are followed

• Liaise with Housekeeping Department to uphold "Room Ready on Arrival” policy

• Coordinate between and provides direction to all Front Office sections

• Maintain inter-departmental relationships to ensure seamless customer service

• Draw up duty roster for the concierge team

• Prepare for and conduct shift briefing

• Ensure that front office team are performing their required duties to hotel's standards and properly groomed

• Guide and drive Front Office team to uphold guest service standards

• Ensure that credit policies and procedures are followed

• Monitor traces and ensure they are completed

• Maintain and improve process in Front Office to ensure maximum guest satisfaction

• Manage front office operations to ensure smooth operations and high guest satisfaction

What We Need From You

3 years experience in the front office, with at least 1 year at the managerial level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable.

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read, write and communicate in English

• Excellent communication, coordination, team management and problem-solving skills

• Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Holiday Inn Singapore Orchard City Centre

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® Hotels & Resorts, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Holiday Inn Singapore Orchard City Centre is looking for a Duty Manager who is hands-on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

Candidates with greater experience may be considered for a senior position.

Responsibilities include, but are not limited to:

• Monitor and manage inventory to ensure occupancy reaches at least 95% every day

• Analyze rate variance report to ensure revenue control policies are in place

• Check on the accuracy of data and reservations on Opera PMS

• Monitor the credit balance of guests to ensure outstanding balances are kept below the stipulated amount

• Prepare for and conduct shift briefing

• Liaise with Housekeeping to monitor the statuses of OOO and OOS rooms to update the reception team on room types availabilities

• Clarify discrepancies on Discrepancy Report with the relevant departments

• Prepare Our Guest Today report using Manager's report from Opera PMS. Present during Morning Meeting

• Prepare and run End of Day night audit using Opera PMS system. Coordinate with relevant departments before and after closing to ensure smooth operations

• Conduct hotel inspection using checklist to ensure physical condition of all parts of hotel is well-maintained

• Handle guests complaints

• Handle incidents and record them into DM log

What We Need From You

3 years experience in the front office, with at least 1 year at the supervisory level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable.

Required Skills:

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read, write and communicate in English

• Excellent communication, coordination, team management and problem-solving skills

• Computer literate

What We Offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package – including:

- Duty meals

- Birthday Leave on your birthday month

- Monthly LOVE Hour

- Medical, dental & optical benefits

- Insurance Coverage

- 25-50% F&B Discount at restaurants within IHG Singapore Hotels

- Special Employee Rate at all IHG Hotels worldwide

- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

So whoever you are, whatever you love doing, bring your passion to Holiday Inn and IHG and we’ll make sure you’ll have Room to be yourself. Find out more about joining us today by going to careers.ihg.com.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

At Holiday Inn® we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

Join us as a Guest Services Supervisor in Holiday Inn Singapore Atrium. You’ll have ambition, talent and obviously, some key skills. Because of this vital role, we are looking for someone who can :

Main Responsibilities

• Assist in front office operations during assigned shift.

• Greets, meets and assist guests at all times in a friendly and helpful manner upon arrival.

• Registers and rooms all arrivals according to established procedures.

• Compile occupancy statistics.

• Responsible and attends to guests’ requests of using the service of safety box at all times.

• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty program (IHG Rewards Club).

• Recommends F&B outlets in the hotel to guests.

• Attends to guest’s complaints, inquiries and requests, referees problems to Duty Manager if he/she is unable to assist.

• Conduct on the job training in accordance with departmental standards and procedures and maintains a record of progress for each trainees and team member.

• Supervise and ensure well being of junior team members.

What we need from you

• Minimum of 1 year of relevant experience in a similar capacity in hospitality industry.

• Good communication, problem solving and organisational abilities.

• Meticulous and ensure accuracy to work.

• Passionate to provide delightful service to guests.

• Weekends, Public holidays duties and rotation of shifts are required.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry

• Learning and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com.

Marriott International

Job Description

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a service-driven and proactive Guest Experience Lead (At Your Service) to join our team. This role is responsible for supporting the daily operations of the AYS team, ensuring guest communications and service requests are handled efficiently and professionally. You’ll play a key role in maintaining service excellence, guiding team members, and resolving complex guest situations to enhance the overall guest experience.

Key Responsibilities:

• Assist GES team members during peak periods.

• Answer incoming calls and respond promptly to guest inquiries.

• Assist with room reservation requests, modifications, and confirmations.

• Relay guest requests and coordinate service with relevant departments.

• Handle escalated guest inquiries, complaints, and urgent service recovery situations.

• Provide general information about hotel facilities, services, and local attractions.

• Handle wake-up call scheduling, call transfers, and message taking accurately.

• Manage and coordinate guest special requests and VIP pre-arrival arrangements.

• Support basic training and mentoring of new team members.

• Ensure guest communications are properly logged and followed through.

• Provide real-time support for system issues and reservation discrepancies.

• Uphold service excellence and consistency across all guest interactions.
  
  

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or equivalent. 

• Minimum 2 years of experience in hospitality or customer service roles, preferably in 5-star hotels.

• Strong communication, problem-solving, and coordination skills.

• Proficient in Opera PMS and call centre systems.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Job Summary:

We are seeking a motivated and guest-focused Guest Experience Lead (Front Office) to join our team. This role is responsible for supervising daily Front Office operations, ensuring smooth coordination across departments, and maintaining high levels of guest satisfaction. You’ll play a key role in guiding the team to deliver seamless service experiences while supporting operational efficiency and revenue opportunities. 

Key Responsibilities:

• Perform professional check-in and check-out procedures to ensure high guest satisfaction. 

• Coordinate effectively within the Front Office and with other departments, especially Housekeeping, to ensure seamless guest experiences. 

• Manage room controlling duties based on occupancy forecasts, VIP arrivals, group check-ins, and special requests. 

• Promote a sales-driven culture within the Front Office team and maximize resort-wide sales opportunities. 

• Maintain confidentiality of guest information and business practices. 

• Support supervisory functions including staff rostering, room assignments, requisition orders, and basic training or coaching. 

• Manage guest recognition programs and ensure accurate reporting. 

Requirements:

• Minimum Diploma in Hotels/Hospitality Management or equivalent. 

• Minimum 2 years of experience in the hospitality industry, preferably in 5-star hotels. 

• Strong interpersonal skills with strong multitasking, time management, and problem-solving abilities. 

• Knowledge of supervisory functions such as rostering, room assignments, and basic coaching. 

• Proficient in Microsoft Office applications (Word, Excel, PowerPoint). 

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

We are seeking a confident, service-oriented, and guest-focused F&B Guest Experience Lead to join our team. This role is responsible for leading front-of-house service delivery by ensuring guests receive warm, efficient, and consistent service. You’ll play a key role in supporting daily operations, guiding service standards on the floor, and contributing to positive guest experiences. 
 

Key Responsibilities 

• Host and engage guests throughout their dining experience, creating a welcoming and memorable environment. 

• Create special moments for guests during celebrations and key occasions. 

• Present and articulate menu items clearly, providing recommendations when appropriate. 

• Ensure food and beverage orders are delivered promptly and accurately. 

• Coordinate closely with service and kitchen teams to ensure smooth and seamless service delivery. 

• Process orders and payments using POS systems and support operational tasks such as stock replenishment and cutlery polishing. 

• Address guest enquiries and service-related issues professionally to ensure guest satisfaction. 

Requirements 

• Minimum GCE ‘O’ Level or equivalent. 

• Minimum 2 years of supervisory experience in an established Food & Beverage environment. 

• Prior experience in a guest-facing or service leadership role is preferred. 

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Key Responsibilities

• To ensure that all arrival rooms are checked and amenities are replenished in the rooms prior to the guest’s arrival
• Handles all guest complaints/ feedback in a professional manner
• To develop and maintain close business contacts with house guests and to provide personalized service whenever possible
• Attend to guests’ requests and thoroughly investigate guest complaints
• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department
• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale whenever applicable

Requirements

• Other existing and/or new Workforce Skills Qualifications (WSQ)
• Experience in Guest Services, good interpersonal skills to enhance the service standards throughout the operation with good communication, guest service and time management skills
• Ability to work effectively in an innovative, fast-paced and multi-tasked environment
• Candidate with more experience can be considered as Duty Manager

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Rooms Operations Manager (Night)

The Rooms Operations Manager (Night) oversees the night shift operations of the front office to ensure the smooth delivery of exceptional services to all hotel guests.

Reporting to the Front Office Manager, the incumbent will be responsible to:-

• Direct and supervise all hotel operations during the night shift, ensuring seamless service delivery and adherence to established brand standards

• Handle guest check-in and check-out at the reception and serve as the primary point of contact for guests during the night, providing a welcoming, helpful, and professional presence

• Coordinate effectively with Front Office, Housekeeping, Engineering, Security, and other departments to ensure smooth operations and guest satisfaction

• Efficiently follow up on guest complaints and take immediate corrective action as needed

• Oversee and manage guest arrivals and departures, including VIPs, walk-ins, and groups, ensuring all special requests and allocations are handled accurately

• Ensure accurate completion of daily room audit reports and preparation of daily summary reports in a timely manner

• Oversee all reception and cashiering procedures, including vouchers, billing instructions, deposits, and rebates, to minimize errors and bad debts

• Run night audit procedures

• Conduct daily inspections and maintain cleanliness of all hotel facilities

• Be fully familiar with hotel emergency procedures and lead emergency evacuations, providing calm and reassuring assistance to guests and employees until senior management arrives

• Coordinate with Security on any medical assistance, criminal acts, or suspicious guest activities

• Complete a full handover between shifts by communicating directly through detailed handover reports in the DM file and email

• Ensure all hotel policies, procedures, and standards are consistently maintained

Requirements

• At least 2 years’ of working experience in a similar capacity within the hospitality industry

• Diploma in Hotel Management or equivalent

• Strong problem-solving and analytical skills

• Customer service-oriented with the ability to handle challenging situations professionally

• Flexibility to work overnight shifts, including weekends and public holidays

• Familiarity with hotel property management systems (PMS) is highly advantageous

• Preferably familiar with emergency procedures, security protocols, and guest service standards

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Summary

At Marina Bay Sands, the Front Office is more than a point of check-in - it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

Front Office Operations and Rotation Exposure - Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
  
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
  
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.

Supervisory and Managerial Exposure - Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
  
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
  
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
  
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
  
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
  
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
  
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
  
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
  
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
  
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
  
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.

Specialization Phase - Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization - Front Desk, Group Operations, Room Control, Front Office Accounts, or Training - and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
  
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
  
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
  
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
  
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
  
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
  
• Champion sustainability initiatives and leverage technology to optimize workflows.

Development Outcomes


1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.


2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.


3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency - transforming challenges into memorable moments.


4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.


5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.


Job Requirements


Education & Certification

• Diploma or Degree holder in any discipline, or currently in the final year of study and able to commence employment upon completion of studiese

Experience

• This is an early career talent programme intended for individuals with less than 2 years of full-time work experience.

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
  
• Collaborative, confident, and thrive in dynamic team environments
  
• Curious and adaptable, with a desire to learn across diverse functions
  
• Driven by excellence and take pride in delivering exceptional service
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

ANEMELO PTE. LTD.

Job Description

ANEMELO Greek Restaurant is a new dining destination opening in Singapore, inspired by authentic Greek hospitality, quality ingredients, and genuine guest experiences.

We are looking for passionate, dedicated, and motivated individuals to join our opening team in the following positions:

Responsibilities: 

1. Greet and welcome guests in a warm, professional manner 
2. Manage reservations, guest seating, and table allocations efficiently 
3. Maintain an organized waitlist and manage guest flow during service 
4. Communicate clearly with service staff to ensure smooth seating and turnover 
5. Handle guest inquiries, requests, and basic complaints courteously 
6. Maintain cleanliness and presentation of the reception and entrance areas 
7. Ensure guest information is handled confidentially and accurately 
8. Follow company service standards, policies, and safety requirements 
9. Assist management with opening, closing, and front-of-house coordination 

Requirements:
- 5 day work week based on roster
- Able to work on weekends and Public Holidays

UOL Claymore Investment Pte Ltd

Based on the philosophy of providing personalised care from genuinely caring, Pan Pacific Singapore strives to be the hotel of choice for guests, associates and stakeholders. Over 300 valued associates form the team that distinguish the hotel and help create memorable experiences for guests. Because we believe that it’s all about the people. Because we genuinely care.

Job Description

Be part of an amazing at PAN PACIFIC ORCHARD, SINGAPORE to redefine the city's landscape.

The Duty Manager assists the Front Office Manager to supervise the day-to-day operations of the Concierge service, Bell service and Front Desk Reception.

Our Expectations:

• Oversee and is responsible for the pre arrival, arrival, and post arrival of room guest.

• Attend to guests' request and queries promptly and professionally.  Handle all guests’ feedback with tact and diplomacy.

• Monitor and continuously improve the service efficiency of Bell services, Front Desk Reception and Concierge service. 

• Ensure that all operating equipment are properly maintained and in working order. Coordinate with relevant departments where needed.

• Conduct audit on core functions and practices to ensure that all quality standards are compile.

• Initiate best practices to enhance guest experience through consistency in workflow and effective and efficient performance of daily task.

• Prepare reports and daily logs, highlighting key operational issues to Management.

• Induct and train all new Associates in their respective areas of work

• Identify training needs and work closely with Learning & Development Manager to identify training opportunities.

We are looking for a go-getter with a guest-oriented personality and have at least 2 years of experience in a similar capacity in the hospitality industry. You must be nimble and be able to think on your feet while managing conflicts and guests' feedback and requests.  If you have an eye for detail and is excellent with time keeping and multi-tasking coupled with good working knowledge of OPERA Cloud, write in to us to have a chat!

We are also dedicated to providing equal employment opportunities, including individuals with disabilities.

Worldwide Hotels Management (H) Pte. Ltd.

Worldwide Hotels is Singapore's largest homegrown tourist-class hotel group. We own and manage 41 properties under 7 brands - ICON Hotel, V Hotel, Hotel Boss, Hotel Mi, Value Hotel, Venue Hotel and Hotel 81 - with over 8,600 rooms at strategic locations in Singapore.

Job Description

• Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel.

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, and baggage services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in coordination with the security department.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Job Requirement

• Degree or Diploma in Hospitality Management or other relevant qualification

• Minimum 4 years’ related experience in a similar capacity

• Oral and written fluency in English. Fluency in another language is an advantage

• Commitment to work rotating shifts, weekends and public holidays.

• Well-groomed with excellent interpersonal and communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.

• Can motivate fellow team members

• Meticulous with strong attention to details with good follow-up

Holiday Inn Singapore Little India

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

JOB OVERVIEW

Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people

• Get ready – by taking notice and using your knowledge so that you are prepared for anything

• Show you care – by being thoughtful in the way you welcome and connect with guests

• Take action – by showing initiative, take ownership and going the extra mile

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS:

• Promotes inter-hotel sales and in-house facilities.

• Checks billing instructions and monitors guest credit.

• Analyses and approves discounts and rebates.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

• Works with Superior and Finance Manager in the preparation and management of the Department’s budget.

PEOPLE:

• Reports directly to and communicates with the Front Office Manager/Director of Rooms on all pertinent matters affecting guest service and hotel operations.

• Provides functional assistance and direction to all departments.

• Cooperates, coordinates and communicates with other hotel departments as required.

• Supervises and directs Reception and Reservations personnel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Provides input for Front Office meetings.

• Works with Superior and Human Resources on manpower planning and management needs

GUEST EXPERIENCE:

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.

• Responds to guest needs and resolves related problems.

• Supports and assists Front Office personnel and all departments at peak periods.

• Ensures VIPs and priority club guests receive special attention.

• Inspects front of house and back of house regularly for cleanliness.

• Assists Guest Relations in greeting, rooming, and sending off VIP guests.

RESPONSIBLE BUSINESS:

• Takes action with the Property Management Systems (PMS) in emergency situation.

• Fully conversant with all hotel emergency procedures.

• Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines

• Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures

• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly

• Initiate action to correct a hazardous situation and notify supervisors of potential dangers

• Log security incidents and accidents in accordance with hotel requirements

ACCOUNTABILITY

This position is responsible for providing supportive functional assistance to all departments; interacting with guests and members of the community and coordinating with all departments in the hotel. This is done under the general guidance of the Front Office Manager/Director of Rooms, and within the limits of Inter-Continental Hotels Group’s policies, procedures and local hotel policies and procedures. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

QUALIFICATIONS AND REQUIREMENTS

Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. Has good writing skills, problem solving and organizational abilities. Proficient in the use of Microsoft Office and Front Office System.

Hotel Traveltine Downtown Singapore, Trademark Collection by Wyndham

Job Description

-  To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.

- To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

-  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.

-To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.

-To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.

-To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.

- To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.

- To conduct spot checks on the outlets in the absence of Outlet Manager.

-To monitor room inventory closely to maximize revenue and occupancy from group allotments.

-To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

-Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

Marriott International

Job Description

PERSOL

From Sydney to Seoul, PERSOL connects the world of work across Asia-Pacific - building careers, and enabling a future where work works for everyone.

Job Description

Brief Summary:
Join our dynamic team as a Duty Manager, where you'll lead the way in delivering outstanding customer experiences while ensuring operational excellence. This role requires a proactive leader to oversee daily operations, foster guest satisfaction, and manage critical situations.

Responsibilities:

• Champion exceptional guest experiences by proactively addressing and anticipating customers’ needs.

• Maintain a strong presence at the Front-of-House, actively engaging with organizers and visitors to gather feedback and drive continuous service improvement.

• Lead all event-related operational activities to seamless execution while safeguarding service excellence and safety compliance.

• Conduct comprehensive briefings for staff and suppliers, ensuring clear communication and effective manpower deployment for each shift.
  -Direct response efforts during emergencies, ensuring calm, coordinated, and decisive actions are taken.

• Perform regular quality inspections of facilities and services, initiating prompt corrective actions when necessary.

• Maintain detailed shift logs and incident reports for effective cross-departmental follow-up.

• Contribute to planning and process improvements to elevate overall efficiency and service standards.

Requirements:

• Diploma / Degree in any discipline.

• Proven experience in successfully leading teams.

• Strong written and verbal communication skills.

• High level of fitness for extensive walking and climbing stairs during shifts.

• Resilient, proactive, and able to work independently with minimal supervision.

• Ability to prioritize and organize tasks in real-time.

• A collaborative team player with strong interpersonal skills.

• Experienced in effective resource planning and team deployment for success.

• Capacity to make quick, informed decisions while working under pressure.

• Comfortable with technology and paperless processes.

• Availability for midnight shifts, weekends, and public holidays.

Interested candidates who wish to apply for the advertised position, please click on “Apply Now”. We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies . You acknowledge that you have read, understood, and agree with the Privacy Policy.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Listed MNC in Leisure industry

• Location: Central Region

• Working hours: Rotating Shift (5 days per week)

Key Responsibilities

• Handle day-to-day membership and guest service operations, including enquiries, feedback, and transactions.

• Manage shift opening and closing procedures, ensuring all records and documentation are accurate and complete.

• Work closely with front-of-house teams to deliver a seamless and positive guest experience.

• Assist in the execution of marketing campaigns, promotions, and membership events.

• Maintain strict confidentiality of member information and ensure accuracy of data in all systems.

• Ensure compliance with company policies and regulatory requirements.
  
  

Requirements

• Diploma in Hotels/Hospitality Management or its equivalent.

• Proficient in Microsoft Office applications.

• Willing to work rotating shifts (including weekends & public holidays).

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Hiew Yuan Feng

Registration No: R26160771

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: Basic up to $3,500 + Allowances

• Location: Central Region

• Excellent Welfare and Benefit + Career advancement

• Working hours: 5 Days (Rotating Shift)

Responsibilities:

• Welcome and assist members with enquiries and daily needs

• Promote programs, activities, and club services

• Share information on products, promotions, and events

• Support daily operations and member engagement activities

• Ensure a positive and enjoyable customer experience

Requirements:

• Good communication and interpersonal skills

• Friendly attitude with willingness to learn

• Team player with customer-oriented mindset

• Customer service experience is an advantage

• Able to work shifts, weekends, and public holidays
  

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Marriott International

Job Description

Hotel Grand Central Limited

Job Description

Reporting to the Area General Manager overseas the day-to-day operations of the front office including Reception, Night Audit and Concierge. The incumbent shall ensure hotel guests receive high level of customer services.

Job Descrptions

• To work in conjuction with the Area General Manager and staff, to achieve maximum occupancy, profitability, staff advanement and customer satisfaction
• Maintain the department costs within budgeted parameters.
• Review daily the night audit checklist and banking report, following up on any significant variances and disputes.
• Ensure effective control and planning,organizing, directing and controlling all aspects of the Front Office Department (guest registration, telephone services and concierge service).
• Manage staff-related issues, including performance management, counselling, employees' engagament, staff welfare and other HR matters.
• Evaluate Training and Development efforts aimed at Front Office personnel and monitor results in order to increase productivity and performance goals.
• Monitor room sales, manage over-booking situation and develop plans to increase occupancy and average room rate through walk-ins and up- selling at the front desk.
• Ensure credit limits are maintained and that all credit cards are authorised.
• Ensure staff briefing in the Department are conducted before and after every shift.
• Review and analyse all the Front Office reports to ensure data accuracy and proper hotel positioning.
• Responsible for the reporting and investigation of accidents in the department and put in place corrective actions to eliminate or minimise the likelihood of recurrence.
• Ensure that all new employees are inducted and provided with all the required training manuals and resources to perform their role.
• Handling guest queries and feedback.

Job Requirements

• Hava good leadership skills
• Excellent customer service and interpersonal skills
• Able to work in fast-paced environment
• At least 3 years in similar position or equivalent capacity in Hotel Industry

DAIKI GLOBAL PTE. LTD.

Job Description

Job Summary

The Waiter / Waitress is responsible for providing friendly and efficient service to guests, serving food and beverages accurately, maintaining cleanliness of the dining area, and ensuring a pleasant dining experience for all customers.

Responsibilities

• Greet guests warmly and respond promptly to their service requests to enhance their dining experience
• Serve food and beverages accurately according to customer orders and restaurant standards
• Maintain cleanliness and organization of the dining area to ensure a safe and welcoming environment
• Monitor guest satisfaction and address any issues or requests efficiently to ensure a pleasant dining experience
• Collaborate with kitchen and service staff to coordinate timely delivery of orders

DAIKI GLOBAL PTE. LTD.

Job Description

Job Summary

The FOH Executive delivers exceptional customer service, ensures smooth restaurant operations, maintains cleanliness and presentation standards, and creates a welcoming dining experience that reflects the Tonkatsu Daiki brand.

Responsibilities

• Greet guests warmly and professionally to create a positive first impression
• Manage guest seating and organize queue arrangements to optimize dining flow
• Explain menu items and provide confident recommendations to assist guest choices
• Respond to customer enquiries and feedback promptly and professionally
• Monitor the dining area proactively to anticipate guest needs and enhance satisfaction
• Collaborate with the kitchen team to ensure efficient service delivery
• Maintain cleanliness and presentation standards throughout the restaurant to uphold brand image
• Create a welcoming dining atmosphere that reflects the Tonkatsu Daiki brand values

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description