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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Marco Polo Hongkong Hotel

Job Description

Responsibilities:

• Oversee all Rooms operations through departmental supervisors, lead and manage all colleagues within the Rooms Division, ensuring effective human resource functions such as recruitment, training, counseling, and recognition to meet departmental productivity goals and uphold hotel service standards.

• Develop and implement departmental goals and objectives, including quality inspection systems for Front Office, Housekeeping, and Laundry services to ensure compliance and timely service delivery.

• Stay updated on industry trends and best practices to effectively manage guest services and enhance operational efficiency.

• Champion a culture of exceptional guest service across all Rooms departments. Strategically direct and align team efforts to consistently exceed guest expectations, ensuring guests satisfaction. Address guest complaints and feedback promptly and effectively. Collaborate with other departments to enhance overall guest satisfaction.

• Develop and manage the annual budget and revenue forecasts for the Rooms division, implementing expense control measures and optimizing scheduling to reduce costs.

• Compile and analyze data related to Front Office and Housekeeping activities and expenses, providing accurate information to guest services regarding room availability for timely guest communication.

• Collaborate as a member of the Hotel Management Team and serve as Manager-On-Duty when required, working closely with other managers to establish and enforce hotel service standards that maximize profitability and operational efficiency.

• Coordinate maintenance repair follow-ups with the Technical Department to ensure that service quality standards are consistently met.

• Perform additional duties as directed by the Area General Manager and Area Hotel Manager.

Requirements:

• Tertiary education including coursework on business management or equivalent. (Preferred but not required)

• Rooms Division Management related certificates are preferred

• Minimum 10 years working experience in Rooms operation in a medium to large size hotel, preferably with multi-properties operations, including 5 years in a management capacity.

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Rosewood Hotels (Hong Kong) Limited

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences

• Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards

• Work with various departments to ensure seamless service delivery and promote hotel amenities effectively

• Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities

• Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure

• Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionally

REQUIREMENTS:

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage

• Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity

• Solid knowledge on the courteous manner of handling guest’s inquiries and complaints

• Proficiency in English, Putonghua and Cantonese

• Proven managerial abilities in people management, strategic planning and decision making

• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

• Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard

Marriott Executive Apartments Bangkok Sukhumvit 50

Job Description

Adecco Recruitment (Thailand) Limited

Job Description

– Welcome guests upon their arrival and arrange rooms.

– Perform all check

-in and check-out tasks.

– Provide information about our hotel such as available rooms, rates and amenities.

– Coordinate with our housekeeping staff to Ensure all rooms are clean, tidy and ready to accommodate guests.

– Other related tasks

Vayudoot Holidays Thailand Co., Ltd.

Job Description

The role

Vayudoot Holidays Thailand Co., Ltd. is seeking a highly skilled and experienced Front Office Manager to join our dynamic team. As the Front Office Manager, you will be responsible for overseeing the smooth and efficient operation of our guest services, ensuring exceptional customer experiences.

Key responsibilities

What we're looking for

What we offer

At Vayudoot Holidays Thailand Co., Ltd., we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and advancement. Our company culture is built on teamwork, innovation, and a passion for delivering exceptional customer service.

If you are an experienced Front Office Manager looking to join a dynamic and forward-thinking hospitality company, we encourage you to apply now. Please submit your CV and cover letter to showcase your relevant skills and experience.

Marriott International

Job Description

Langham Hotels (Cordis) Limited

Job Description

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.

We are seeking a person who can show leadership to our reception and guest relations teams to provide heart-felt service and memorable experience to our guests and colleagues.

Are you devoted to?

• Maximize guest satisfaction when handling guests’ enquiries and complaints
• Supervise Front Office operations in a successful 5-star hotel
• Drive the team to conduct up-selling and cross-selling to maximize hotel revenue

Are you vibrant with?

• Related hotel guest service experience
• Fabulous communication and interpersonal skills
• Able to work cheerfully under pressure, to juggle deadlines and priorities

Do you have memorable qualities, such as?

• Devoted to the well-being of your guests and colleagues
• Reliable, thoughtful, detailed
• Friendly, caring, seamless, intuitive

“Cordis" means HEART in Latin.  We look after our colleagues with HEART:

• Open culture: You like to express yourself, we like to listen
• Agile career opportunities
• Global growth opportunities with 35+ new hotel openings in pipeline
• Free duty meals
• Free staff accommodation in overseas hotels
• Life, medical/dental, hospitalisation insurance, and more

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

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CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3194

F (852) 3552 3079

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

For more information about Cordis, Hong Kong, please visit: https://www.cordishotels.com/en/hong-kong/

Marco Polo Hongkong Hotel

Job Description

Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation
• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction
• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies
• Be attentive to hotel security and safety requirements at all time
• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines
• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)
• Able to work independently and attend shift duties including overnight
• Well-versed in spoken and written English and Chinese
• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Sunway Big Box Hotel

Job Description

About the role

Sunway Big Box Hotel in Iskandar Puteri, Johor is looking for a dedicated and experienced Front Office Manager to join our team. This role involves leading the front office operations to ensure smooth daily functioning and delivering outstanding guest experiences.

What you'll be doing

• Manage and lead the front office team, including reception and concierge and services

• Oversee the guest check-in and check-out process, ensuring efficiency and a positive customer experience

• Handle guest queries, complaints and requests in a professional and timely manner

• Analyse front office data and metrics to identify areas for improvement

• Collaborate with other departments to coordinate guest services and resolve any issues

• Provide training and development opportunities for the front office team

• Maintain a high level of staff morale and motivation

What we're looking for

• 5+ years of experience in a front office management role, preferably in the hospitality industry

• Strong leadership and people management skills

• Excellent customer service orientation and problem-solving abilities

• Proficient in using hotel management software and computerised front office systems

• Strong communication and interpersonal skills

• Ability to work effectively in a fast-paced environment

• Fluency in English and Bahasa Malaysia

What we offer

At Sunway Big Box Hotel, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, comprehensive benefits, and opportunities for career development. Additionally, you'll have access to our on-site recreational facilities and employee wellness programs.

About us

Sunway Big Box Hotel is a leading hospitality brand in Iskandar Puteri, Johor. Our hotel offers modern, spacious accommodations and a range of amenities to cater to the needs of both business and leisure travellers. We are known for our exceptional customer service and commitment to creating an unforgettable guest experience.

If you are interested in this exciting opportunity, please apply now.

Hilton

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

The Ritz-Carlton

Job Description

Le Méridien

Job Description

Sheraton Johor Bahru

Job Description

Wyndham Suites KLCC

Job Description

• Guest Relations & Service:
  • Ensure fast, seamless check-ins for all guests, especially VIPs, and oversee their check-out process.
  • Manage guest complaints and resolve issues promptly to maintain high guest satisfaction.
  • Maintain strong relationships with guests and ensure all requests are met.
  • Welcome and assists VIP, regular, and CIP (Commercially Important People) guests.
• Team Supervision:
  • Assist in managing Reception, Reservations, Call Centre, and Sky Lounge.
  • Supervise the Guest Service Assistant and housekeeping, ensuring that rooms are checked and maintained.
  • Conduct regular briefings and shift handovers.
• Operations & Coordination:
  • Ensure effective communication between Front Office divisions and other departments.
  • Monitor daily operations and ensure proper staffing levels, especially during group or VIP arrivals.
  • Collaborate with Security, Concierge, and other departments for special guest needs and safety.
  • Conduct routine inspections to ensure all areas meet the hotel's standards.
• Emergency Procedures & Safety:
  • Take responsibility for emergency situations in the absence of senior managers.
  • Ensure that safety, health, and cleanliness standards are followed in all hotel areas.
• Guest Feedback & Reporting:
  • Ensure accurate recording of guest feedback in the PMS.
  • Monitor staff performance and coach associates as needed to improve service standards.
  • Handle any operational irregularities or discrepancies and report them to the Operations Manager.
• Additional Duties:
  • Promote hotel services and up-sell inter-hotel sales and in-house facilities.
  • Ensure all associates maintain proper grooming, appearance, and conduct.
  • Perform night shifts, overseeing hotel operations when other managers are absent.

Accor Asia Corporate Offices

Job Description

The Kuala Lumpur Journal Hotel

Job Description

Penang Marriott Hotel

Job Description

Marriott International

Job Description

Courtyard by Marriott Melaka

Job Description

Sheraton Imperial Kuala Lumpur Hotel

Job Description

Ironwood Hotel

Job Description

Job Summary

As a Duty Manager, you will play a crucial part in ensuring the smooth operation of our hotel and restaurant facilities, providing leadership and support to our team members while upholding our commitment to excellence. You may be often required to be flexible and adaptable, as you may need to step in and handle various tasks or address unforeseen issues that arise throughout the hotel.

Join Us

Send us your resumé at careers@ironwoodhotel.com or drop it off at Ironwood Hotel located at Burgos Street corner Juan Luna Street, Brgy  34, Tacloban City, Leyte

For email applications, please use the following e-mail subject: [Last Name, First Name - Position Desired]. Attach your resumé/requirements when you compose your email.

You may also visit our Facebook page, Careers at Ironwood Hotel, for the latest positions for hire and the instructions on how to send your resumé / requirements.

Marriott International

Job Description

The Sira a Luxury Collection Resort and Spa Lombok

Job Description

Marriott International

Job Description

Marriott Executive Apartments Bangkok Sukhumvit 50

Job Description

PERKASA HOTEL HOLDINGS SDN BHD

Job Description

About the role

Perkasa Hotel Holdings Sdn Bhd is seeking a skilled and experienced Front Office Manager to join our team in Kundasang, Sabah. As the Front Office Manager, you will be responsible for overseeing the daily operations of the hotel's front desk, ensuring exceptional customer service and a seamless guest experience.

What you'll be doing

What we're looking for

What we offer

At Perkasa Hotel Holdings, we are committed to providing our employees with a rewarding and fulfilling work environment. You can expect competitive remuneration, opportunities for career advancement, and a range of employee benefits, including healthcare coverage, personal development programmes, and a collaborative, supportive team culture.

About us

Perkasa Hotel Holdings Sdn Bhd is a leading hospitality group in Malaysia, operating a portfolio of premium hotels and resorts in Sabah. With a strong focus on delivering exceptional guest experiences, we are known for our commitment to sustainability, innovation, and continuous improvement. Join our team and be a part of our exciting journey.

Apply now to become the Front Office Manager at Perkasa Hotel Holdings Sdn Bhd.

Reignwood Holding Co., Ltd.

Job Description

ChatGPT said:

Job Title: Night Manager– Global Heritage Residence

📍 Location: Global Heritage Residence, Reignwood Park, Thailand
⏰ Working Hours: Night Shift (Flexible schedules as required)

Job Summary:

The Night Manager is responsible for overseeing the nighttime operations of luxury residences within the Global Heritage portfolio. This role ensures seamless guest experiences, property security, and high-standard service delivery. The ideal candidate must be proactive, service-oriented, and capable of managing urgent situations efficiently while maintaining the prestige of the residence.

Key Responsibilities:

1. Guest Services & Experience Management

• Ensure all guests and residents receive personalized, five-star service throughout the night.

• Handle late-night check-ins/check-outs, special requests, and VIP services.

• Address guest concerns, complaints, or emergencies with professionalism and discretion.

2. Night Operations & Property Management

• Supervise all nighttime staff, including concierge, housekeeping, and security personnel.

• Conduct regular property inspections to ensure cleanliness, maintenance, and operational readiness.

• Coordinate with day-shift managers for smooth handovers and issue resolution.

3. Security & Emergency Response

• Monitor security systems and ensure guest safety and property protection.

• Respond promptly to emergencies (medical, fire, or security-related incidents).

• Ensure compliance with health, safety, and fire regulations.

4. Administrative & Financial Oversight

• Oversee nightly financial transactions, including billing, invoicing, and petty cash management.

• Prepare daily reports on guest activities, incidents, and property conditions.

• Maintain strict adherence to company policies and service standards.

Qualifications & Skills:

✅ Education & Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.

• 5+ years of experience in luxury hospitality, villa management, or private estate operations.

• Proven ability to manage night shift operations in a high-end residential or hospitality setting.

✅ Skills & Competencies

• Strong leadership and team management skills.

• Excellent problem-solving abilities and decision-making under pressure.

• High attention to detail and ability to maintain luxury service standards.

• Proficiency in property management systems (PMS), financial reporting, and security protocols.

• Fluent in English (additional languages are a plus).

✅ Personality Traits

• Service-driven mindset with exceptional guest relations skills.

• Ability to remain calm and composed in emergency situations.

• Strong interpersonal skills with the ability to interact with high-net-worth individuals.

Escape Haven Bali

Job Description

We’re seeking a compassionate and highly organized Guest Relations Manager to join our team. In this role, you'll be organize the Guest Relation team and collaborating across departments to to elevate the guest experience, ensuring drive excellence in guest service, and optimizing guest satisfaction

Key Responsibilities:

• Greet and check in guests with warmth and professionalism

• Serve as the main point of contact for all guest needs, concerns, and feedback

• Coordinate daily schedules, including wellness sessions, activities, and meal

• Liaise with yoga instructors, therapists, chefs, and housekeeping to ensure smooth operation

• Manage bookings and maintain accurate guest records

• Create a personalized, memorable experience for every guest

• Handle guest issues with care, compassion, and discretion

• Facilitate retreats of 4 to 5 guests every week

• Prepare regular reports and analyze guest feedback and service trends, providing key insights for informed decision-making and maintaining the highest rating in guest reviews.

• Team management

Requirements

• Experience in wellness retreat, or hospitality industry with 3 years in management role

• Excellent interpersonal and communication skills

• Calm, intuitive, and empathetic—especially in women-focused spaces

• Strong organizational skills and attention to detail

• Passionate about wellness, mindfulness, and women's empowerment

Rosewood Hotels (Hong Kong) Limited

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences

• Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards

• Work with various departments to ensure seamless service delivery and promote hotel amenities effectively

• Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities

• Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure

• Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionally

REQUIREMENTS:

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage

• Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity

• Solid knowledge on the courteous manner of handling guest’s inquiries and complaints

• Proficiency in English, Putonghua and Cantonese

• Proven managerial abilities in people management, strategic planning and decision making

• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

• Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard

Synergy Pro

Job Description

MANGALA ESTATE BOUTIQUE RESORT

Job Description

Overview:

We are seeking a dynamic and experienced Front Office Manager for our Five Star Resort. The Front Office Manager will oversee room reservations, front office systems, supplies inventory, scheduling, forecasting, and department budget to maximize revenue. Front Office Manager need to ensure profitability, control costs, and quality standards to ensure overall guest satisfaction.

Responsibilities:

1. Manage daily front office operations, including check-in, check-out, and guest services.
2. Provide exceptional service to guests, addressing their needs, inquiries, and complaints promptly and professionally.
3. Maintain a welcoming and hospitable environment for all guests.
4. Address and resolve guest complaints and issues effectively.
5. Implement strategies to prevent recurring problems and enhance guest satisfaction.
6. Recruit, train, and supervise front desk staff, ensuring they deliver high-quality service.
7. Schedule shifts and monitor and report on key performance indicators for the front office
8. Oversee the reservations process, ensuring accurate and efficient handling of bookings.
9. Coordinate with the reservations team to maximize room occupancy and revenue.
10. Maintain accurate records of guest information, payments, and other administrative tasks.
11. Prepare and analyze reports on front office operations and performance.
12. Implement initiatives to improve guest satisfaction and loyalty.
13. Gather and analyze guest feedback to make informed improvements.
14. Ensure smooth and efficient front desk procedures
15. Collaborate with other departments to ensure a consistent and exceptional guest experience

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Proven experience as Front Manager or similar role in the hospitality industry.
• Exceptional leadership and decision-making skills.
• Strong understanding of resort management software (e.g: Opera System)
• Solid understanding of hospitality procedures and best practices.
• Excellent problem-solving and customer service skills.
• Proficiency in English & Bahasa Malaysia; knowledge of additional languages (Chinese, French, German) is a plus.
• Flexibility to work in shifts, during weekends, evenings, and holidays.
• CPR and First Aid certification is a plus.

Physical Requirements:

• Ability to stand for long periods
• May be required to work in outdoor settings.

Equal Opportunity:

Our resort is an Equal Opportunity Employer. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, national origin, disability, or any other protected status in accordance with applicable law.

MANGALA ESTATE BOUTIQUE RESORT

Job Description

Job Overview:

As the Assistant Front Office Manager, you will play a vital role in ensuring exceptional guest experiences. In this full-time position, you will be responsible for the day-to-day operations of the front office, working closely with the Front Office Manager to uphold the highest standards of service and hospitality.

Key Responsibilities:

• Oversee Daily Front Desk Operations
  Ensure smooth, efficient check-in/out, room assignments, and accurate billing while maintaining a hospitable lobby atmosphere.

• Lead, Coach & Develop Front Office Team
  Schedule, train, and mentor staff; conduct performance reviews and reinforce service standards to achieve consistently high guest-satisfaction scores.

• Coordinate Guest Services & Logistics
  Arrange transportation, excursions, and special requests; work closely with Concierge, Housekeeping, and F&B to deliver seamless, personalized experiences.

• Act as Cross-Department Liaison
  Proactively communicate guest movements, VIP arrivals, and operational needs to all relevant departments for flawless execution.

• Implement & Uphold SOPs
  Assist in drafting, updating, and enforcing front-office policies, emergency procedures, and quality checklists; ensure team compliance with brand standards and local regulations.

• Manage Records & Reporting
  Maintain precise guest profiles, financial postings, and shift reports; analyze data to identify trends and recommend service or revenue improvements.

• Resolve Guest Issues Promptly
  Handle inquiries, feedback, and complaints with professionalism and empathy, escalating complex cases and following up to closure.

• Support Revenue & Cost Control Initiatives
  Monitor room inventory, apply upselling techniques, validate night audit results, and identify opportunities to optimize occupancy and ancillary revenue.

  Qualifications:

• Diploma or Bachelor's Degree in Hospitality Management, Business Administration, or a related field preferred.

• 2–4 years of experience in hospitality, with at least 1 year in a supervisory or team lead role.

• Familiarity with resort management systems (e.g., Opera System) is a strong advantage.

• Excellent interpersonal and communication skills.

• Flexible and adaptable to work in a dynamic environment

• Strong leadership and team coordination abilities.

• Well-organized with good time management and multitasking skills.

• Committed to providing top-tier guest service and maintaining resort standards.

• Bilingual proficiency in English and Bahasa Malaysia; other languages such as Chinese, French, or German are a plus.

• Flexibility to work evenings, weekends, holidays, and in outdoor environments as needed.

• CPR and First Aid certification is a plus.

Physical Requirements:

• Ability to stand and move for extended periods.

• Comfortable working in both indoor and outdoor resort areas.

Shangri-La Hotels (Malaysia) Berhad

Job Description

ANYA HOSPITALITY GROUP

Job Description

QUALIFICATIONS:

• Candidate must possess a Bachelor’s degree in Hospitality Management or equivalent;
• With at least three (3) years of working experience in the related field is required for this position;
• Detail-oriented, flexible, organized, with good interpersonal skills, and can work under pressure;
• Excellent verbal and written communication skills for effective interaction with guests, staff, and management;
• Knowledge of health, safety, and security protocols to ensure guest and staff well-being;
• Willingness to work on shifting schedules, as required.

Country Garden Pacificview Sdn. Bhd. - Non Exec

Job Description

HOTEL DUTY MANAGER

Duties and Responsibilities：

• Act as the Manager on Duty during assigned shifts, overseeing daily hotel operations and ensuring exceptional guest experiences.

• Provide direct support to the Front Office team, including assisting with guest check- in/out, room allocation, and handling VIP arrivals.

• Supervise Front Desk operations, ensuring smooth processes and high service standards.

• Handle guest complaints, requests, and emergencies promptly and professionally.

• Coordinate and communicate effectively with all departments (Front Office, Housekeeping, F&B, Engineering, Security, etc.) to ensure seamless service delivery.

• Conduct regular inspections of public areas and guest facilities, maintaining safety, cleanliness, and brand standards.

• Monitor room status and availability; support revenue optimization through room management and upselling where appropriate.

• Oversee shift handover processes and accurately document key events, issues, and actions taken.

• Mentor, guide, and motivate Front Office and Guest Services staff to enhance teamwork and service quality.

• Perform any other duties assigned by senior management.

• Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Requirements:

• 2+ years of experience in hotel Front Office or Operations; previous Duty Manager experience preferred.

• Strong leadership, communication, and interpersonal skills.

• Ability to handle guest issues and emergency situations with confidence and professionalism.

• Hands-on knowledge of Front Office systems (e.g. PMS, POS); strong understanding of hotel operations.

• Ability to work flexible hours, including weekends, night shifts, and public holidays.

• Well-groomed and presentable with a strong guest-service mindset.

• Proficiency in English and Chinese is an advantage; other languages are a plus

Staff Benefits :

Transport Allowance / Housing Allowance, Duty Meals, Attendance Allowance, EPF, SOCSO, Annual Leave, Medical Leave, Medical Insurance, Overtime Pay, Free Parking, Promotion Opportunities, Professional Development

Thistle Hotel, Johor Bahru

Job Description

To ensure and achieve optimum efficiency and effective running of the Front Office department and its respective related areas of control to give the highest level of guest expectations. Maximize occupancy, revenue and profit opportunities and control all costs to remain within budgets.

• Actively perform the day-to-day operations of the Reception, Call Centre, Concierge and Executive Lounge.
• Liaise with the General Manager and relevant HOD’s to establish, review, and monitor standards within each section of the department.
• Organize effectively and efficiently the Front Office operations according to the standards.
• To maximize sales opportunities within all sections of the department with particular emphasis on rooms. To produce and submit a Front Office Management Report accurately and on time.
• Ensure that there is strict control over Cash & Credit transactions.
• To be responsible in maximizing Room Rates and occupancy by overseeing the effective control of reservations and room allocations.
• To carefully monitor Guest Comments and when appropriate, actively solicit guests’ opinion in order to continually evolved product and service standards.
• Maximize profit potential in all areas of this department by implementing pro-active sales activity and controlling costs in order to achieve financial targets as per budget.
• Establish, monitor and review standard Hotel SOP within the department.
• To be prepared to accept and carry out any other reasonable tasks and responsibilities as may be required by the General Manager. 
• To conduct site inspections for prospective customers when required.
• To carry out periodic Duty Management responsibilities and to be fully conversant of the requirements needed.
• To be an active member of the management team in order to assist in achieving good levels of communication throughout the organization thus achieving inter-departmental cooperation.

A LITTLE FARM ON THE HILL

Job Description

We are an idyllic organic farm and premium farm-to-table restaurant.

Located in the beautiful highlands of Janda Baik just 40 minutes from Kuala Lumpur, we are one of the most reputable restaurants in the country and winner of Tatler's ‘Best 20 Restaurants’ Award in Malaysia for 2025.

We are looking for a multitasking Guest Services Manager to join our excellent team. 

Responsibilities include:

• Guest relations, including handling email bookings & enquiries.

• Floor service, including waiting tables on lunch service days.

• Supervise upkeep and maintenance of guest records & service areas

• Ensure restaurant tableware and furniture are in tip top condition

• Assist with office admin & arts event management when needed

Candidates must have the following attributes:

• Hard working, confident & articulate

• Friendly, honest & pleasant in appearance

• Excellent command of written and spoken English.

• Fit, agile and in good health

• Able to handle and serve alcohol

• Possess valid driving license

• Possess own transport, either car or motorcycle

This is a senior front-facing position that forms part of the core operational team of our restaurant. The candidate is expected to achieve the highest standards of service delivery in the hospitality industry. Prior experience in guest service and / or F&B hospitality is NOT mandatory but an advantage. More important is an excellent command of spoken and written English, as is a friendly, meticulous and intelligent personality.

We offer the following benefits:

• 5-day work week, Wednesday to Sunday

• Staff hospitalisation insurance

• Staff accommodation, if needed

• Monthly bonus payment

• Progressive, close-knit work environment surrounded by an idyllic organic farm, cool climate and beautiful forested hills.

Shortlisted candidates are required to undergo a service trial after the initial video interview.

Crown Regency Hotels & Resorts

Job Description

About the role

Crown Regency Hotels & Resorts are seeking an exceptional Hotel Duty Manager to join our team in Cebu City, Cebu. As a full-time Hotel Duty Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our prestigious hotel, overseeing daily activities and providing exceptional customer service.

What you'll be doing

• Oversee the daily operations of the hotel, ensuring all departments are functioning seamlessly

• Manage and coordinate the front desk, housekeeping, food and beverage, and other key hotel teams

• Address and resolve any guest issues or complaints in a timely and professional manner

• Ensure all hotel policies, procedures, and safety protocols are followed

• Assist with budgeting, forecasting, and other financial responsibilities

• Lead and motivate a team of hotel staff, providing guidance and support as needed

• Implement and monitor key performance indicators to drive continuous improvement

What we're looking for

• Minimum 2 years of proven experience in a hotel duty manager or similar supervisory role

• Strong leadership and people management skills, with the ability to motivate and develop a team

• Excellent problem-solving and decision-making abilities, with a customer-centric approach

• Proficient in hotel management software, point-of-sale systems, and other relevant technologies

• Thorough understanding of hotel operations, including front desk, housekeeping, and food and beverage

• Highly organised and able to effectively multitask in a fast-paced environment

• Strong communication and interpersonal skills, with the ability to liaise with guests and staff

About us

Crown Regency Hotels & Resorts is a leading hospitality group in the Philippines, known for our exceptional service and commitment to guest satisfaction. With a growing portfolio of luxurious hotels and resorts across the country, we are dedicated to providing our guests with an unparalleled experience. Our team of talented professionals is the backbone of our success, and we are always on the lookout for individuals who share our passion for the hospitality industry.

Apply now to join our dynamic team and be a part of the Crown Regency Hotels & Resorts family.

Genting Malaysia Berhad

Job Description

Job description:

• Responsible for the smooth operation of the hotel
• To be fully aware of the hotel’s emergency procedures with regard to safety of guests and employees
• Responsible for handling requests and complaints from guests
• Ensure that all employees are constantly updated on accurate hotel information
• To ensure the front of the Hotel is clean and tidy
• Be aware of all happenings in the hotel

Job requirements:

• Certificate / Diploma in Hospitality Management / Hotel Catering with 3 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant OR
• SPM holder with 4 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant
• Excellent interpersonal and communication skills (both written and oral).
• Good working knowledge of computer software applications.
• Strong leadership and organizing skills.

Regal Hotels International

Job Description

Job description

The hotel Director of Front Office is a strategic leader responsible for overseeing the seamless operation of the Front Office and Concierge departments. This role ensures exceptional guest experiences, drives operational efficiency, and leads a high-performing team to uphold the hotel’s service standards and financial goals. The ideal candidate will possess strong leadership skills, a deep understanding of luxury hospitality, and a proven ability to manage guest relations and staff development. 

Key Responsibilities

1.      Operational Management 

a.      Oversee daily operations of the Front Office (reception, reservations, guest services) and Concierge teams, ensuring adherence to brand standards and SOPs. 

b.     Monitor room inventory, check-in/check-out processes, and billing accuracy to maximize guest satisfaction and revenue. 

c.      Coordinate with Housekeeping, Maintenance, and Sales teams to resolve guest issues and optimize room availability. 

d.     Implement innovative strategies to enhance service delivery, streamline workflows, and improve departmental performance. 

2.      Team Leadership & Development 

a.      Recruit, train, mentor, and evaluate Front Office and Concierge staff to maintain a culture of excellence. 

b.     Conduct regular performance reviews, provide constructive feedback, and develop training programs to address skill gaps. 

c.      Foster a collaborative, guest-centric work environment that prioritizes employee engagement and professional growth. 

3.      Guest Experience Excellence 

a.      Act as the escalation point for guest complaints, ensuring swift resolution and personalized service recovery. 

b.     Lead the Concierge team in delivering bespoke guest experiences, including VIP arrivals, special requests, and local recommendations. 

c.      Analyze guest feedback (e.g., surveys, reviews) to identify trends and implement service improvements. 

4.      Financial & Reporting Oversight

a.      Manage departmental budgets, labor costs, and resource allocation to meet financial targets. 

b.     Monitor key metrics such as RevPAR, occupancy rates, and upsell performance, providing actionable insights to senior management. 

c.      Approve payroll, scheduling, and overtime in alignment with budgetary guidelines.

5.      Compliance & Safety 

a.      Ensure compliance with health, safety, and security protocols, including emergency procedures and data privacy regulations. 

b.     Conduct regular audits of front office systems (e.g., PMS) and concierge logs to maintain accuracy and accountability. 

Qualifications

·         Bachelor’s degree in hospitality management, Business Administration, or related field. 

·         Minimum 5+ years** of experience in front office operations, with at least 2 years in a managerial role. 

·         Proficiency in Property Management Systems (e.g., Opera, Fidelio) and Microsoft Office Suite. 

·         Exceptional interpersonal, communication, and problem-solving skills. 

·         Flexibility to work shifts, weekends, and holidays as required. 

Starus Hotel Bukit Bintang

Job Description

• Ensure that all Front Office team members are familiar with the hotel’s products and services, current promotions, policies and other important information.

• Ensure that all Front Offices SOPs are adhered to by all team members.

• To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient manner, following through to make sure problems are resolved in a way that exceeds guests’ expectations and utilizing the empowerment guidelines.

• To report any difficulties to Operation Manager/ General Manager.

• To be aware of top corporate and VIP clients and highlights to all team members and ensure all VIP arrival and function guests are to be coordinated and welcomed.

• Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences.

• To ensure the punctuality and appearance of all Front Office team members, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

• Assists in conducting the annual Performance Development Review (PDR) with Front Office team members and supports them in their professional development goals.

• Ensure daily briefings are conducted in a timely manner and all team members are briefed on the daily activities taking place.

• Always exercises responsible behavior and positively represents the hotel as well as maintaining a high level of professionalism.

• Performs all duties applicable to the night shift ensuring all reports, system checks as well as run of the day (date system change) are performed according to standards and hotel requirements.

• To be flexible in your job function and perform any other duties and responsibilities which may be assigned to you

Talent Profile

• Minimum 3 to 4 years of working experience in similar capacity, preferably in experience Hotel/Resort properties.

• Sound knowledge of any PMS system. Experience in ESoft will be an added advantage.

• Proficiency in both spoken and written English and Bahasa are essential for this role. The ability to speak Mandarin and other languages will be an added advantage.

• Guest-oriented personality with great customer management skills.

• High standards of accuracy and excellent time management.

• Able to work as a team player, while at the same time dependable as an individual leader.

• Able to work with minimal supervision.

•  A clear thinker, remaining calm and resolving problems using good judgment.

• Able to manage conflict confidently and in an effective manner.

Kiri Private Reserve

Job Description

Location: Kiri Private Reserve, Thailand

We are delighted to announce an exciting opportunity to join our team as a Guest Relations Manager at the serene and exclusive Kiri Private Reserve.

This role is ideal for someone passionate about creating unforgettable guest experiences, with a deep sense of service and hospitality.

Key requirements:

• Minimum of 5 years of experience in Front Office and/or Guest Relations, with at least 2 years in a managerial or supervisory role within a luxury hotel or resort

• Proficiency in hotel management software (e.g., Opera, PMS systems)

• Fluent in English, both spoken and written

• Additional languages such as French, Spanish, German, or Italian will be an advantage

What we offer:

• Visa and work permit support

• Monthly service charge

• 5-day work week

• 7 complimentary nights per year at our stunning resort

• Free accommodation with private room

• Complimentary meals, uniforms, and laundry services

• Vacation leave, birthday leave, and birthday allowance

• Monthly BBQ buffet

• Travel allowance support for home visits

• Access to wellness and leisure facilities including:

  • Gym

  • Staff bar and café

  • Yoga and pilates sessions

  • Movie nights, karaoke, and more

Wincome Management Consultants Limited

Job Description

Requirements:

• Degree or Higher Diploma in Hotel Administration, Hotel Management or equivalent;

• Minimum 2-3 years experience in the role of Duty Manager, Assistant Manager or Reception Manager; OR

• Minimum 4 years experience in the role of Front Desk Supervisor;

• Strong leadership skills, mature, outgoing & guest oriented, good communication skills

• Proactive, enthusiastic , strong sense of responsibility and positive thinking

• Good command of spoken and written English and Chinese

• Shift duty is required

• Applicant with less experience will be considered for Guest Services Supervisor

Benefits:

• 6 days off a month

• 15 – 17 days annual leave

• Meal allowance

• Monthly staff welfare

• Medical and hospitalization insurance

• Discretionary performance bonus

• Good promotion prospects

The Frangipani Langkawi Resort & Spa

Job Description

To oversee the daily operations of a company's front desk, ensuring smooth guest interactions and excellent customer service. To manage staff, handle guest inquiries and complaints, and coordinate with other departments. 

Key Responsibilities:

• Staff Management: Recruit, train, and supervise front desk staff, ensuring they provide high-quality service. 

• Guest Relations: Handle guest check-ins, check-outs, and inquiries, resolving issues promptly and professionally. 

• Operational Management: Manage the front desk area, including reservations, housekeeping, and other relevant services. 

• Communication: Communicate effectively with guests, staff, and other departments to ensure smooth operations. 

• Problem Solving: Address guest complaints and resolve issues in a timely and efficient manner. 

• Record Keeping: Maintain accurate records of guest interactions, payments, and reports. 

• Reporting and Analysis: Prepare daily reports and analyze data to identify trends and areas for improvement. 

• Inventory Management: Monitor and order supplies for the front desk area. 

• Policy and Procedure Compliance: Ensure adherence to company policies and procedures. 

• Financial Management: Manage cash and credit card transactions, reconcile daily reports, and monitor expenses. 

Essential Skills:

• Communication: Excellent verbal and written communication skills. 

• Customer Service: Strong customer service skills and a focus on guest satisfaction. 

• Leadership: Leadership and management skills to effectively supervise front desk staff. 

• Problem-Solving: Ability to quickly and effectively address guest issues and concerns. 

• Organizational: Strong organizational skills to manage the front desk area and staff. 

• Technology: Proficiency in using front desk software, reservation systems, and basic computer programs. 

• Hospitality: Experience in hospitality or customer service is beneficial. 

• Administrative: Knowledge of administrative and clerical procedures. 

Astoria Hotels and Resorts

Job Description

Job Description

• Responsible for effective performance of the functions of all front office sections
• Ensures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair.
• Attends to guests problems, request, inquiries, approves guestrooms amenities
• Prepares daily, weekly, monthly occupancy forecasts evaluated against actual occupancy vacancies noted and taken to account for succeeding forecast.
• Attends department heads meeting, sales, and operations meeting.
• Manages training and performance evaluation of the front office staff
• Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued.
• Act as Manager-on-duty (MOD) in the absence of Hotel Manager.
• Performs other duties as may be assigned.

Minimum Qualifications

• Graduate of any Four (4) year Bachelor’s Degree Preferably Hotel and Restaurant Management (HRM) and Tourism Management.
• Minimum of 5 years in the capacity of Front Office Manager
• Knowledgeable on handling operations, Customer Service Management and Performance Evaluation Management.
• Excellent Communications Skills
• Can start immediately
• Willing to be deployed in Palawan

Astoria Hotels and Resorts

Job Description

JOB DESCRIPTION

• Assists on the general administration and profitability of the operation of the Front Office department
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and handle Guest concerns
• Manage work schedules, budgets, policies, and procedures
• Monitor staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team

QUALIFICATIONS

• Has a minimum of 1 year experience in a similar capacity
• Has strong leadership and management skills, outgoing, sensitive to guest and colleagues' needs
• Flexible to respond to a variety of work situations
• Willing to work in Palawan
• Can start immediately

Shangri-La Singapore

Job Description

The Ascott Limited

Job Description

Marriott International

Job Description

Marriott Hotel Manila

Job Description