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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

PT Accor Advantageplus

Job Description

Courtyard Bangkok Sukhumvit 20

Job Description

Grand Cayman Marriott Resort

Job Description

Pinetree Marina Resort

Job Description

Are you a people person with a passion for excellent service? Join our team as a Front Office Assistant, where you’ll be the face of our hotel, warmly welcoming guests and ensuring their stay starts and ends with ease.

What you'll be doing

• Greeting and welcoming guests in a friendly and professional manner
• Handling guest check-ins and check-outs efficiently
• Responding to guest enquiries and requests promptly
• Maintaining accurate guest records and data
• Assisting with concierge services and coordinating guest activities
• Providing general administrative support to the Front Office team
• Ensuring the front desk and lobby areas are well-presented at all times

What we're looking for

• Previous experience in a customer service or hotel front office role
• Excellent communication and interpersonal skills
• Strong attention to detail and organisational abilities
• A friendly, professional and helpful attitude towards guests
• The ability to work well in a team and adapt to a fast-paced environment
• Able to work on rotation of shifts, weekends and public holidays
• Fresh graduate are welcome to apply

Advanced Prestige Sdn Bhd (Sutera Harbour Resort)

Job Description

We're Hiring!
Guest Service Agent – Chinese
📍 The Magellan Sutera Resort, Kota Kinabalu

Are you passionate about delivering exceptional guest experiences? We are looking for a Guest Service Agent (Chinese-speaking) to join our Front Office team at The Magellan Sutera Resort.

Responsibilities:

• Provide a warm and professional welcome to all guests, with emphasis on Chinese-speaking guests.

• Assist with check-in, check-out, and other front desk services efficiently.

• Handle guest inquiries, requests, and feedback with excellent problem-solving skills.

• Coordinate with other departments to ensure guest satisfaction.

• Promote resort facilities, services, and offers to enhance guest experience.

Requirements:

• Proficiency in spoken and written Mandarin Chinese and English.

• Prior experience in a front office or customer service role is preferred.

• Pleasant personality with strong communication and interpersonal skills.

• Ability to work in shifts, including weekends and public holidays.

Hotel Six Seasons

Job Description

Join Our Team as a Front Office Assistant at Hotel Six Seasons !

Hotel Six Seasons is situated in the heart downtown of Kuala Lumpur and Petaling Jaya. Located in a prime location of downtown KL with direct access to city's main shopping and entertainment district. Is an ideal destination for both business and leisure travelers to indulge in its unique luxurious atmosphere. Just minutes away from Scott Garden shopping mall neighborhood - the hub of KL nightlife with its thriving bar cultures. 

We are looking for motivated and dynamic individuals to join our team: 

Responsibilities:

• To check-in and check-out the guests effectively and in accordance with Front Office policies and standard operating procedures

• To generate revenue by effectively converting Walk-in Customers into Stay-in Guests 

• To achieve the highest possible level of Guest Retention and Referral through excellent Guest Experience

• To offer Memorable Experience to the guests throughout their entire stay with the hotel and to leave behind a lasting impression

• To address the needs of the guests and issues professionally at all times

• To manage all forms of internal/external oral and written communication effectively

• To effectively manage the room status, room quality and hotel facilities

• To handle room reservation, telephone calls, cashiering tasks, night audit functions and related front office duties effectively and efficiently

• To project a professional front office image and maintain a tidy/presentable reception and lobby area

Requirements:

• The candidate must possess at least a Certificate or Diploma in Hospitality Management or equivalent

• A good command of spoken and written English is a MUST

• The ability to communicate effectively in English and Mandarin is an added advantage

• Must have strong communication skills, interpersonal relations and problem solving capabilities

• Must be a results-orientated person with effective time management and operation skills

• Able to work independently, systematically, self motivated and a good team player

• Ability to prioritize workload, work within deadlines and work on shift, weekend and public holiday

• The candidate must have 1 years of relevant front office, reservation and OTA working experience

• For local / PR candidates

Ready to embark on an exiting career in hospitality ? Apply now and be part of the Hotel Six Seasons family !

Sunway Putra Hotel Kuala Lumpur

Job Description

About the Role

A Front Office Assistant's primary responsibility is to be the first point of contact for a business, handling various administrative and customer service tasks at the front desk or reception area. You are required to manage appointments, answer phones, greet hotel guest, and provide general administrative support, ensuring a smooth and efficient flow of operations at the front desk.

What You’ll Be Doing

• Perform all duties and responsibilities in a prompt, accurate and efficient manner, in accordance with established Hotel and Company policies & procedures.

• Sells, upsell, registers and checks in guests with the Front Office Supervisor for assignment of rooms to all incoming guests.

• Provides courteous and efficient service and, if possible, to comply with each and every guest request. May require approval from immediate superior.

• Checks-in guests according to procedure.

• Handle room keys according to the procedure.

• Check-out guests according to the procedure.

• Prepares and liaises with other departments for special requests.
  

What We’re Looking For

• A minimum 1-2 years Experience in the Hospitality industry.

• Strong communication and interpersonal skills with the ability to effectively liaise with guests and team members.

• Excellent problem-solving and decision-making abilities to handle complex situations.

• Proficient in using hotel management software and technology.

• Flexible and adaptable to working in a fast-paced, dynamic environment.

• CERT /DIPLOMA in Hotel Management or a related field is preferred.

What We Offer

At Sunway Putra Hotel Kuala Lumpur, we are committed to providing our employees with a rewarding and supportive work environment. Our benefits include a competitive salary, opportunities for career development, access to employee wellness programs, and discounts on hotel stays. We also encourage a healthy work-life balance and offer flexible working arrangements where possible.

About Us

Sunway Putra Hotel Kuala Lumpur is a vibrant 5-star hotel located in the heart of the city’s bustling commercial district. As part of the Sunway Group, we are renowned for our commitment to delivering exceptional guest experiences and creating a positive impact on the communities we serve. Join our dynamic team and be a part of our continued success.

Apply now for this exciting opportunity to become our next Front Office Assistant.

Ouji Seiyaku (M) Sdn. Bhd.

Job Description

About us

We’re proud to be part of the Whealthfields Group, a global powerhouse with over 25 years of excellence in the household and personal care industry. Our footprint spans across Asia, the Middle East, and Europe, with a strong presence in countries like Japan, Korea, Malaysia, Singapore, Indonesia, Thailand, Vietnam, Hong Kong, Taiwan, Dubai, France, Germany, and Australia.

At OUJI Seiyaku, we specialize in the manufacturing and trading of high-quality household cleaning and cosmetic products. With over 1,000 products across 12 categories, our portfolio includes trusted household names such as Dynamo, Fab, Walch, and arFUM, among others.

Your Role

• Welcome guests with a warm and professional attitude

• Direct visitors and manage meeting arrangements

• Answer and route phone calls efficiently

• Keep the reception area neat, stocked, and presentable

• Provide accurate info via phone, email, or in person

• Sort, manage, and distribute incoming mail/deliveries

• Ensure office and pantry supplies are well-stocked

• Support security by following safety procedures at the front desk

• Assist with general admin tasks (filing, documentation, photocopying)

• Help with other tasks as needed by the team

What We’re Looking For

• Prior guest service, receptionist or equivalent experience is preferable

• Strong communication and people skills

• Detail-oriented with good organizational habits

• Mandarin or Cantonese speaker is a plus!

Why Join Us?

• Attractive remuneration package with allowances

• Dynamic working environment with career growth opportunities

• Supportive and young working culture

📩 Interested?

Click 'apply now' to forward your CV. Join us as we continue to make homes cleaner, fresher, and more vibrant across the globe! 🌍✨

MLDC Berhad (Malaysia Land Development Company)

Job Description

Responsibilities

• Ensure a smooth and welcoming check-in/check-out process, maintaining high guest satisfaction and professionalism.

• Manage reservations across various channels (OTA, phone, walk-ins, website) and collaborate with housekeeping for room allocation and special requests.

• Handle guest complaints promptly and professionally, ensuring resolutions are met to maintain a positive experience.

• Collect payments, deposits, and maintain cleanliness and organization in the reception area.

• Facilitate guest feedback collection for continuous improvement and provide detailed information on hotel amenities, rates, and activities.

• Conduct night audits, generate management reports, and assist with ad hoc tasks as needed with a proactive approach.

  Requirements

• Able to work shifts and on public holidays, 6 days a week.

• Team player with a pleasant personality.

• Can communicate well in English and Bahasa Malaysia (verbally).

• No academic qualification needed.
  
  
  Key highlights

• Professional development and career advancement support.

• Comprehensive health coverage and wellness benefits.

• Gain experience in customer service and office management.
  

Join our team as a Front Office Assistant! Manage inquiries, support daily operations, and ensure a smooth, efficient office environment

Element Bali Ubud

Job Description

Fynn Boutique Hotel

Job Description

Fynn Boutique Hotel is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

Lan Kwai Fong Concepts (HK) Limited

Job Description

https://lkfconcepts.com/

Responsibilities:
 

• Greet, welcome guests in a warm and friendly manner when they arrive

• Promote membership, recommend and promote seasonal menu

• Interact and collect feedback from guests.

• Good knowledge of menu and assist guest with food recommendation

• Assist Restaurant Manager with all restaurant related matters

Requirements:

• With 1 years or above relevant experience in F&B

• Take initiative, hard working and service orientated

• Working location: Lan Kwai Fong, Central

We offer:

1. Generous Annual leave entitlement (14 days)

2. Regular off per month: 6 days 

3. Annual salary review

4. Tips

5. Birthday leave

6. Medical benefit

7. Meal allowance

8. Staff Discount

 Benefit package with excellent job opportunities for YOU!

Interested parties please send full resume indicating your present and expected salary by one of the followings:

WhatsApp: 5616 9699
WeChat: LKFErecruit
Line: lkferecruit
Direct Line: 2867 8874
Fax: 2840 1234

All applications received will be used strictly for selection purposes only.

A Lan Kwai Fong Group Company

Rocana Hotel

Job Description

The Front Office Executive (FOE) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.

The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organization and functions and management system is critical to the ability to lead and guide effectively.

This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.

1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

2.      To be able to up sell room accommodation during high occupancy to maximize revenue.

3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

4.      To greet all guests in a service oriented manner.

5.      To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

6.      To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

7.      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

8.      To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

9.       To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

10.  To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

11.  To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

12.  To facilitate smooth check-in / out procedures.

13.  To implement effective key control procedures.

14.  To be able to propose and initiate better procedures of performing operation tasks.

15.  To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

16.  Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

17.  To coordinate with Housekeeping Department to solve room discrepancies.

18.  Able to handle guest complaints and report to Superior the nature of complaints and action taken.

19.  Ensure hotel guests are registered in accordance with Front Office policies and procedures.

20.  To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

21.  To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

22.  To undertake any other related duties that may be assigned from time to time.

23.  To perform other duties assigned by the Management from time to time.

The SM Store (SM Mart Inc.)

Job Description

Job Function: 
Responsible for managing the daily operations of the Prestige Lounge 

Responsibilities  

• Handle customer complaints elevated or not handled by Guest Services Representatives 

• Prepare and submit daily, weekly and monthly operations reports 

• Manage operational expense and monitor inventory of supplies 

• Lead development of the team 

Qualifications: 

• Graduate of Hotel and Restaurant Management, Tourism or any business course  

• 3 years of working experience in Customer Service or related field and with working knowledge on MS Office 

PT Accor Advantageplus

Job Description

TLT Glory PLT

Job Description

Elevate Your Career with De‘ Refflesia (subsidiary of Thai Pampering) !

Are you passionate about delivering exceptional customer service? At De’Refflesia , we believe in nurturing talent and providing a welcoming environment where you can grow and shine. We’re looking for enthusiastic Junior and Senior Front Desk Receptionists to join our award-winning team. If you have a warm personality, excellent communication skills, and a drive to excel in a dynamic wellness center, we want to hear from you!

Why Join Us?

• Be Part of an Award-Winning Team: Work in a Platinum Award-Winning reflexology center known for its excellence in customer service and care.
• Career Growth Opportunities: We invest in our employees’ professional development, offering opportunities to move up within the company.
• Flexible Work Hours: Choose from convenient shift options that suit your lifestyle.
• Performance Bonuses: Earn additional bonuses based on your performance.
• Supportive Work Environment: Join a friendly, dynamic team that values collaboration and respect.

Location: George Town, Penang

What We’re Looking For:

• Passionate and Professional: Whether you’re experienced or new to the field, if you have a passion for hospitality and a bubbly personality, you’ll fit right in.
• Tech-Savvy: Comfortable using laptops and social media platforms like Facebook, Instagram, WhatsApp, and TikTok.
• Adaptable: Able to thrive in a fast-paced environment and take on various tasks, from managing appointments to coordinating with team members.
• Customer-Focused: A welcoming attitude and the ability to provide top-notch service to every guest who walks through our doors.

Key Responsibilities:

• Front Desk Excellence: Greet and assist customers warmly, manage phone calls, and handle internal and external communications with professionalism.
• Appointment Management: Use our booking system to schedule appointments, recommend treatments, and coordinate with therapists.
• Sales & Upselling: Confidently promote our services and handle transactions, contributing to our sales goals.
• Administrative Support: Perform clerical tasks, manage emails, maintain a tidy reception area, and ensure the cleanliness of the surrounding facilities within the premise and perform ad-hoc tasks required by Management.
• Security & Compliance: Follow safety procedures and monitor access to the center to ensure a secure environment for guests and staff.

Requirements:

• Shift Flexibility: Willingness to work night shifts is preferred but not mandatory.
• No Experience Required: We welcome candidates without prior experience, though experience in a retail or wellness center is an advantage.

Perks & Benefits:

• Performance-Based Bonuses: Rewarding your hard work and dedication.
• Career Development: Opportunities for growth and advancement within the company.
• Work-Life Balance: Flexible shifts to accommodate your personal life.

Ready to Join Us?

If you’re excited about this opportunity and meet the criteria, we’d love to hear from you! Send your CV to thaipampering@gmail.comor hit the “Apply” button to start your journey with De’Refflesia (subsidiary of Thai Pampering) today.

Private Advertiser

Job Description

We are looking for a proactive, dependable, and communicative individual to help lead the daily operations of our rental apartment business; consists of multiple short-term stay units across strategic locations in Jakarta.

This role is ideal for someone who enjoys problem-solving, excels in communication, and takes initiative to maintain high standards in guest experience and property operations.

• Manage guest communications (Respond to Guest concerns & problems)

• Able to communicate explanations or narratives in case of disputes or refund requests

• Monitor & communicate guest reviews and maintain a strong brand reputation

• Ensure all units are in top condition: functional, clean, and guest-ready by:

• Document and follow up on incidents or maintenance issues

• Coordinate with cleaning crews, technicians, and building management

• Assisting on-site check in coordination and operational logistics

• Excellent communication and interpersonal skills

• Outgoing - Comfortable dealing with guests, building staff, and vendors

• Solution-oriented mindset and able to stay calm under pressure

• Able to work independently and take ownership of results

• Familiar with digital tools (Chat GPT, Google Drive, WhatsApp, scheduling apps)

• Experience in hospitality, property management, customer service, or rental units is a strong advantage

• Strategic role working directly with the founder

• Dynamic, and supportive work environment

• Growth potential in both responsibilities and compensation as the business expands

Ayatt Management Service & Sdn Bhd

Job Description

A Front Office Assistant in a hotel primarily manages the front desk, serving as the first point of contact for guests and handling various administrative duties. This includes checking guests in and out, managing reservations, handling inquiries, and assisting with general administrative tasks.

Guest Services:

• Greeting and welcoming guests: Creating a positive first impression for guests. 

• Check-in and check-out: Handling registration, room assignments, and payment processing. 

• Answering phone calls and inquiries: Providing information about the hotel, services, and local attractions. 

• Assisting with guest requests: Helping with luggage, transportation, and other needs. 

• Addressing guest complaints and concerns: Resolving issues promptly and professionally. 

• Providing concierge services: Assisting with booking tickets, arranging travel, and giving local recommendations. 

Administrative Tasks:

• Maintaining accurate records: Keeping track of guest information and reservations in the property management system (PMS). 

• Handling payments: Processing cash, credit cards, and other payments. 

• Filing and photocopying: Managing paperwork and documents. 

• Managing room availability: Ensuring rooms are properly booked and assigned. 

• Processing cancellations and modifications: Handling changes to reservations. 

• Maintaining front desk area: Keeping the reception area clean and organized. 

• Coordination with other departments: Working with housekeeping, maintenance, and other departments. 

THEATRE HOTEL KUCHING

Job Description

Job Description:-

1. Knowledge and Expertise in OTA platforms 
2. The Front Office processes such as check-in/check-out, all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times.
3. Produce and check daily reports, ensuring that the previous day’s reservations are accurate and confirmations are sent.
4. Assist on daily auditing of sales and operation transactions.
5. Reservation through various networking such as via whatApps, e-mail, telephone and handle all guests inquiries and matters.
6. Handle certain operation’s task
7. Ad-hoc task from superior/HOD

Private Advertiser

Job Description

About the role

We are seeking a highly motivated and customer-oriented Front Office professional to join our dynamic team in Melaka. This full-time role is crucial in ensuring our guests receive an exceptional experience during their stay with us.

What you'll be doing

• Greeting and welcoming guests with a warm and friendly demeanour

• Efficiently handling guest check-in and check-out procedures

• Providing concierge services, including making recommendations and assisting with guest requests

• Maintaining accurate guest records and handling all front desk administrative tasks

• Responding to guest inquiries and resolving any issues in a timely and professional manner

• Assisting with the management of room inventory and availability

• Collaborating with other departments to ensure a seamless guest experience

What we're looking for

• Previous experience in a front office or guest services role, preferably within the hospitality industry

• Strong customer service orientation and excellent communication skills

• Proficiency in English and the ability to communicate effectively in other languages is an advantage

• Ability to work well under pressure and multitask effectively

• Attention to detail and a commitment to maintaining high standards of cleanliness and organisation

• Flexible and adaptable to work in a fast-paced environment

What we offer

We are dedicated to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits including comprehensive medical coverage and a staff accommodation programme.

About us

Our mission is to deliver exceptional hospitality experiences that exceed our guests' expectations. We are committed to fostering a dynamic and inclusive culture where our employees can thrive and grow.

If you are excited about this opportunity, we encourage you to apply now.

Private Advertiser

Job Description

About the role

We are seeking a motivated and guest-oriented Guest Service Assistant to join our team in Melaka. In this full-time role, you will be responsible for providing exceptional customer service and ensuring the smooth and efficient operation of the hotel's front office.

What you'll be doing

• Greeting and checking-in guests in a warm and friendly manner

• Handling guest inquiries and requests promptly and professionally

• Assisting with luggage handling and transportation arrangements

• Processing guest check-outs and billing

• Maintaining accurate guest records and ensuring data integrity

• Providing concierge services, such as making restaurant reservations and recommending local attractions

• Collaborating with the housekeeping and other hotel departments to ensure a seamless guest experience

• Adhering to all hotel policies, procedures and safety standards

What we're looking for

• Minimum 1 year of experience in a customer service or front office role within the hospitality industry

• Strong communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

• Excellent problem-solving and decision-making skills, with a focus on delivering exceptional customer service

• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively in additional languages an advantage

• Flexible and adaptable, with the ability to work in a fast-paced environment

• Passionate about the hospitality industry and committed to providing a memorable guest experience

What we offer

We are committed to creating a supportive and rewarding work environment for our employees. We offer competitive remuneration, opportunities for career development, and a range of employee benefits, including medical insurance and discounts on hotel stays. If you are passionate about delivering exceptional customer service and want to be part of a dynamic and growing hospitality group, we encourage you to apply now.

About us

With a commitment to excellence, we strive to create unforgettable experiences for our guests and to be an employer of choice in the industry.

Apply now to join our team as a Guest Service Assistant and be a part of our exciting journey.

J Suites International Sdn Bhd

Job Description

Job Summary: As a Hotel Front Office Assistant, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. You will manage reservations, check-ins, and check-outs while maintaining exceptional customer service standards. Your role is integral in creating a memorable guest experience and supporting the overall operations of the front desk.

Key Responsibilities:

• Greet and assist guests with professionalism and friendliness during check-in and check-out processes.
• Handle reservations, cancellations, and modifications efficiently via phone, email, and online platforms.
• Provide information about hotel services, facilities, and local attractions.
• Address guest inquiries, requests, and complaints promptly to ensure satisfaction.
• Process payments, issue receipts, and maintain accurate billing records.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.
• Uphold front desk operations, ensuring adherence to company policies and procedures.
• Maintain security by verifying identification and managing room keys.
• Stay up-to-date with hotel promotions and offers to effectively assist guests.

Qualifications:

• Proven experience in customer service or hospitality (preferred).
• Strong interpersonal and communication skills.
• Proficiency in [insert languages required or preferred].
• Familiarity with front office systems or property management software.
• Ability to multitask and remain calm under pressure.
• Flexibility to work varying shifts, including evenings, weekends, and holidays.

What We Offer:

• Competitive salary and benefits.
• Professional growth opportunities.
• A dynamic and supportive work environment.

PT Bali Home Habitat

Job Description

Front Office

Must-Have Qualifications

* 4+ years of front-office or guest-relations experience in luxury villas, boutique hotels, or resorts

* Fluent in English (written and spoken); conversational Bahasa Indonesia

* Hands-on experience with cloud-based PMS/channel managers (e.g., Guesty, Cloudbeds, SiteMinder)

* Skilled with WhatsApp Business, OTA platforms, and Instagram communication

* Proven ability to resolve guest complaints with empathy and efficiency

* Detail-oriented with high standards for presentation and service readiness

Nice-to-Have

* Experience in upselling and/or butler-style guest service

* Basic data skills (e.g., Google Sheets, Looker Studio)

* Familiarity with reporting tools or guest feedback platforms

Compensation & Benefits

* Competitive salary based on experience, plus service charges

* BPJS Health & Employment insurance, THR, and 12 days of annual leave

* Annual learning & development stipend (language, hospitality, tech)

* Performance bonuses linked to guest satisfaction and upsell targets

* Dynamic, innovative team culture with real ownership of your role

How to Apply

Send your CV in English and a short paragraph describing a time you turned a challenging guest situation into a 5-star outcome to: hbeemyguest@gmail.com

Mad Monkey Uluwatu

Job Description

Mad Monkey Uluwatu sedang membuka lowongan untuk posisi Penuh waktu Front Office Supervisor di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Gaji yang diinginkan: Rp6,000,000 - Rp8,000,000 per bulan
• Posisi ini adalah perekrutan yang mendesak.

FO SPV/ FO Manager

Exciting opportunities await you at Mad Monkey, the newest and most vibrant hostel in Uluwatu, We are seeking enthusiastic individuals to join our team and be part of our unique hospitality experience. If you thrive in a lively atmosphere and are passionate about creating memorable stays for travelers from around the world, we want to hear from you!

Why Join Us? At Mad Monkey, we're all about fun, community, and exceptional service. Joining our team means becoming part of a global family where creativity and guest satisfaction are at the heart of everything we do. We offer competitive wages, opportunities for career growth, and a supportive environment that values your individuality and ideas.

Mad Monkey Hostels is committed to creating an inclusive workplace and welcomes applications from all qualified individuals. We appreciate all applicants for their interest; however, only candidates selected for an interview will be contacted.

Join the Mad Monkey family and embark on an exciting journey with us!

Main Responsibilities :

• Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.

• Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are affected immediately to avoid confusion.

• Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.

• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.

• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.

• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running

• Report issues of maintenance and malfunctioning appliances to the General Manager for quick repair in order to ensure guests comfort and satisfaction

• Train receptionist  team in front office tasks

• Oversee team member on a daily basis

• Schedule shifts and arrange for replacements in cases of absence

• Establish and educate team members on front office standards

Anchor Land Holdings Inc.

Job Description

Job Duties & Responsibilities:

• Ensure guests receive personalized and high-quality service throughout their stay.
• Address and resolve guest concerns and complaints efficiently and professionally.
• Monitor guest feedback through surveys, online reviews, and direct interactions to identify improvement areas.
• Implement guest loyalty programs and VIP services to enhance guest retention.
• Ensure accurate and efficient room assignments, reservations, and billing procedures.
• Work closely with housekeeping, F&B, and other departments to meet guest expectations.
• Monitor lobby and public areas to ensure cleanliness, order, and a welcoming atmosphere.
• Build strong relationships with frequent guests, corporate clients, and VIPs.
• Manage guest complaints on online platforms and review sites, ensuring timely responses and reputation management.
• Recommend and implement guest engagement initiatives, such as special welcome amenities and personalized experiences.
• Ensure adherence to hotel policies, safety protocols, and guest privacy regulations.
• Coordinate with security and emergency response teams to maintain a safe and secure environment for guests.
• Monitor adherence to health and safety guidelines, especially in high-touch guest areas.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
• Interact & engage with guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate

Qualifications:

• College graduate of any Tourism and Hospitality Management or any related course;
• Minimum of 1 year experience as a guest experience or front office associate 
• Preferably has a 1-year experience in a hotel supervisory role
• Strong Training Facilitation Skills
• Customer Service
• Good tracking and keen to details
• MS Office, OPERA System and other relevant software/applications
• Strong oral and written communication skills
• Good time management skills
• Flexibility/adaptability

Melisa

Job Description

• Handles check in & check out process

• Billing process/ cashiering

• Attend a morning briefing

• Train the new employees

• Answers telephone calls

• Address the concerns of a complaining guests

Hard Rock Hotel Desaru Coast

Job Description

POSITION SUMMARY

The Front Office Assistant is responsible for checking guests in and out, running daily reports, handling guest transactions and maintaining a bank, and answering guest inquiries.  They must ensure that the front desk guest experience is quick and efficient for all guests and visitors.

PRIMARY RESPONSIBILITIES

• Register property guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures. 

• Select and block rooms for arriving guests; pre-register individuals or groups, as required; and assist in escorting VIPs and return guests to their rooms, as requested.

• Promote room upgrades (upsell) and monitor and control product to meet goals.

• Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank.

• Assist individuals and groups with check-in, checkout, and room changes.

EXPERIENCE, EDUCATION AND CERTIFICATIONS

Secondary school degree preferred and/or previous work experience in service for at least 2 years.

G Hotel Penang

Job Description

G Hotel Penang is hiring a Full time Front Office Assistant role in George Town, Pulau Pinang. Apply now to be part of our team.

• Flexible hours available
• No experience required for this role
• Expected salary: RM1,900 per month

Job Summary:

• The Front Office Associate is responsible for delivering excellent customer service, handling administrative tasks, and ensuring smooth operations at the front desk. This role involves greeting visitors, answering calls, managing appointments, and performing basic office tasks to support daily operations.

Key Responsibilities:

• Greet and welcome guests, clients, and visitors in a professional and friendly manner.

• Answer and direct phone calls, take messages, and manage the front office switchboard.

• Schedule and manage appointments, meetings, and conference room bookings.

• Handle incoming mail, packages, and correspondence.

• Assist with office administrative tasks, including filing, data entry, and document preparation.

• Maintain office supplies and coordinate with vendors for procurement.

• Assist in maintaining a clean and organized front office environment.

• Provide support to other departments as needed.

Benefits:

• Maternity leave

• Meal provided

• Opportunities for promotion

• Pmentrofessional develop

Supplemental Pay:

• Overtime pay

Capri by Fraser Johor Bahru

Job Description

As a Guest Relations Executive, you are the face of our hotel, ensuring an exceptional experience for every guest from arrival to departure. Your role is to make memorable stay experiences by delivering intuitive service and handling guest inquiries with professionalism and warmth.

Key Responsibilities:

Guest Experience:

• Welcome guests warmly and assist with check-in and check-out processes.

• Anticipate and address guest needs to provide a personalized experience.

• Resolve guest complaints and issues promptly and professionally.

Communication and Coordination:

• Act as the liaison between guests and various hotel departments (e.g., housekeeping, concierge).

• Provide accurate information about hotel facilities, services, and local attractions.

• Handle reservations, special requests, and VIP arrangements effectively.

Administrative Tasks:

• Maintain accurate records of guest preferences, feedback, and complaints.

• Prepare daily guest activity reports and handover notes.

• Monitor room allocations and ensure timely communication with relevant teams.

Upselling and Promotions:

• Promote hotel services, dining options, and special packages to enhance the guest experience.

• Identify opportunities to upsell and maximize revenue.

Team Collaboration:

• Work closely with the front office team to ensure smooth daily operations.

• Assist with training and mentoring new team members as needed.

Standards and Compliance:

• Always Uphold Capri by Fraser’s brand standards.

• Ensure adherence to safety, security, and hygiene protocols.

CENTURION WORLD SDN. BHD.

Job Description

1. Handle customer requests, aid in customer check-in, and learn to use in-house software.

2. Answer phone calls, and respond to guest inquiries and requests.

3. Manage guest bookings and reservations using in-house software.

4. Communicate with on-site maintenance and housekeeping team to keep the operation running.

5. Work seamlessly with site manager.

6. Complete operation tasks assigned by management.

7. Responsible for keeping the hotel running at the highest capacity.

We are looking for a responsible individual who genuinely cares about our company operation and puts in effort to keep the hotel operation running smoothly. As we are a small company, our team works in a highly flexible and transparent way.

Workplace: Bangi, PJ and KL

Requirement: Own transportation

Allowance: Phone

Remuneration Package: RM 2,000 to RM 3,000 depending on experience

Working Hours: 5.5 days with double pay on public holiday

Preferences: 

1. Speak more languages as our customer comes from a different origin.

2. Have relevant experience in hotel reception or customer service.

3. Diploma or degree, especially in a relevant industry or field.

Prefer candidate who has experience with homestay management or hotel experience.

B Hotel Kuala Lumpur

Job Description

About us

B Hotel Kuala Lumpur, located in the heart of China Town Kuala Lumpur, is a newly established hotel company backed by a prominent corporation. B Hotel Kuala Lumpur marks our inaugural venture, setting the standard as a Designer Boutique Hotel, pioneering this category in the region. Our overarching vision is to establish a distinguished hotel chain within this unique niche.

Qualifications & experience

• Looking for responsible recent graduate or experienced boutique hotel professional. Genuinely cares about hotel operation and put in effort to keep hotel operation smooth.
• Have relevant experiences in hotel reception or customer servicing, such as in homestay or any other accommodation business.
• Diploma or degree especially in a relevant industry or field.

Tasks & responsibilities

• Warmly welcomes guests, manages check-ins, handles reservations and inquiries, addresses complaints, processes payments, and keeps the lobby tidy. They represent the hotel's hospitality, ensuring guests have a pleasant stay.
• Complete operational tasks assigned by management team.
• Responsible for keeping hotel running at highest capacity.
• Master our inhouse hotel management system and always ensure all figures are tally at the end of shift.
• Communicate with on-site maintenance and housekeeping team to keep the operation running.

Crimson Hotel Filinvest City, Manila

Job Description

Molek Garden Hotel Sdn Bhd

Job Description

Molek Garden Hotel Sdn Bhd is hiring a Full time Front Office Assistant role in Taman Molek, Johor. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: RM1,700 - RM1,800 per month

Job Description:

• Welcoming and assisting guests in a friendly and professional manner.

• Handling check-in, check-out, and room reservations.

• Handling basic inquiries and sorting mail.

• Copying, scanning, and filing documents.

• Be ready to perform any suitable tasks from time to time.

• A responsible and positive attitude to the jobs.

Job Qualifications

• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.

• Working knowledge of printers, copiers, scanners, and fax machines.

• Excellent interpersonal and communication skills.

# Provide Hostel / Accommodation

Aloft Bali Kuta at Beachwalk

Job Description

Step into the spotlight as our GRO (Korean Speaker)

Are you a natural host with a passion for creating unforgettable guest experiences? We’re on the hunt for an inspiring and energetic GRO (Korean Speaker) plays a key role in making every guest feel seen, welcomed, and valued.

Aayu Homes Sdn Bhd

Job Description

This is a part time evening shift role, starting from 8pm to 12am on selected days:

• To welcome guests warmly upon arrival and ensure a smooth check in process

• Actively listen to guest needs to deliver a personalised and memorable experience

• Ensure the shared space and lobby are organised, presentable and efficient

• Troubleshoot any guest emergencies with composure and efficiency

Melia Kuala Lumpur

Job Description

K C TEW SDN. BHD.

Job Description

About the role

We are seeking a dynamic and customer-focused Front Office Assistant to join our team at GRAND FLORA HOTEL in Melaka, Melaka. As a Front Office Assistant, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk. This is a full-time position, offering the opportunity to develop your skills within the hospitality industry.

What you'll be doing

• Greeting and welcoming guests in a friendly and professional manner

• Handling guest check-in and check-out procedures efficiently

• Responding to guest inquiries and providing information about the hotel's facilities and services

• Assisting with luggage handling and providing concierge services as needed

• Maintaining accurate records and documentation related to guest activities

• Collaborating with other departments to ensure a seamless guest experience

• Adhering to the company's policies and procedures to uphold the highest standards of customer service

What we're looking for

• Previous experience in a front office or customer service role within the hospitality industry, preferably in a hotel or resort setting

• Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

• Strong problem-solving and decision-making abilities to handle guest inquiries and requests effectively

• Proficiency in using hotel management software and other relevant technology

• Attention to detail and the ability to multitask in a fast-paced environment

• A friendly, professional, and customer-focused attitude

• Fluency in English and the ability to communicate in other languages would be an advantage

What we offer

At GRAND FLORA HOTEL, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits, including:

Apply now

Filinvest Hospitality Corporation

Job Description

Filinvest Hotel:  CRIMSON HOTEL FILINVEST CITY

The Front Office Supervisor is expected to be well-versed and proficient in all Front Desk operations, including systems, trainings, and reporting. He/She is responsible for overseeing the daily arrival and departure of guests, ensuring a smooth and seamless experience. The role includes leading and motivating the Front Desk team in delivering Total Guest Satisfaction, aligned with the Crimson brand standards.

The Supervisor is also tasked with preparing and adjusting work schedules based on the hotels occupancy forecast and operational needs. A key responsibility is to guide, mentor, and train Front Desk Ambassadors to help them reach their full potential and uphold service excellence at all times.

Operational Tasks

1. Responsible for supervising the staff in assisting guests.
2. Responsible for room assignments of arriving guests. In charge of close coordination with Housekeeping with the daily status of the rooms.
3. Responsible for all aspects of Front Office Cashiering.
4. Communicate all activities and incomplete service requests to the next shift and other
   departments and ensure that the Duty Manager is kept informed.
5. Be aware of and familiar with hotel products, facilities, activities and services provided and be able
   to explain them to guests.
6. Practices the Guiding Principles and Core Values of Chroma Hospitality.
7. Transferable and can be reassigned to perform other functions and duties.
8. Performs other duties that may be assigned by management from time to time.

Guest Relations

1. Promoting the brand and the property.
2. Providing Guest Service Excellence.
3. Identifying guest issues and immediately act upon it.

QUALIFICATIONS

• Bachelors Degree in Hospitality Management or any related field

• Currently employed in a deluxe or upscale hotel environment

• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

• Strong organizational and time management skills

• Analytical, detail-oriented, and capable of identifying operational improvements

• Excellent interpersonal and relationship-building skills

• Technically savvy, with the ability to adapt to hotel systems and technology

• Outstanding customer service and problem-solving abilities

• Willingness and capability to work extended hours or flexible shifts

• Ability to multitask and perform well in a fast-paced environment

• Willingness to work in Muntinlupa City

8 Degrees Resources Limited

Job Description

Job Responsibilities:

• To carry out all check-in and check-out, reservation and exchange services in an effective and efficient way

• Direct and assist Guest Services Officer in daily operation

Job Requirements:

• Diploma holder in Hospitality Management

• Minimum 3 years relevant experience

• Mature, independent, service-oriented and well-organized

• Good communication, interpersonal skills and supervisory skills

8 Degrees Resources Limited

Job Description

Job Responsibilities:

• To ensure the security of all properties belong to the hotel, guests as well as staffs

• To oversee the hotel’s asset protection, and loss control program

• To act as shift in-charge of the security team

Job Requirements:

• Form 5 / HKDSE graduate

• 5 years relevant experience

• Holder of Security Personnel Permit

• Mature, independent, proactive, service-oriented and attentive to detail

• Good communication and interpersonal skills

Homemaster Iloilo

Job Description

About the role

J7 Plaza Hotel', a leading hospitality provider in Iloilo City, is seeking a proactive and experienced Front Office Supervisor to join their dynamic team. In this full-time position, you will play a pivotal role in ensuring seamless guest experiences and overseeing the day-to-day operations of the front office.

What you'll be doing

• Supervising and training front office staff to provide exceptional customer service

• Coordinating check-in and check-out processes, reservations, and guest inquiries

• Maintaining accurate records, reports, and data related to front office operations

• Resolving guest complaints and concerns in a timely and professional manner

• Implementing and enforcing hotel policies and procedures

• Assisting with inventory management and maintaining the appearance of the front office

• Collaborating with other departments to ensure a cohesive guest experience

What we're looking for

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry

• Excellent customer service and problem-solving skills

• Strong leadership abilities and the capacity to train and manage a team

• Proficient in using hotel management software and technology

• Exceptional communication and interpersonal skills

• Flexible and adaptable to work in a fast-paced environment

• Demonstrated knowledge of front office operations, guest relations, and hospitality best practices

What we offer

At J7 Plaza Hotel Iloilo', we prioritise the well-being and development of our employees. In addition to a competitive salary, we offer a range of benefits, including comprehensive healthcare coverage, opportunities for career advancement, and a collaborative work environment that fosters creativity and innovation.

About us

J7 Plaza Hotel Iloilo' is a respected hospitality provider in Iloilo City, known for our commitment to delivering exceptional guest experiences. With a strong focus on customer satisfaction and a dedicated team of hospitality professionals, we strive to exceed our guests' expectations every day.

Apply now to join our team and be a part of the J7 Plaza Hotel Iloilo' success story.

Fraser Place Puteri Harbour

Job Description

Job Purpose

Attend to guests courteously and deal promptly with their requests and queries.

Allocate rooms to all arriving guests after checking the guest preferences, complete their pre-registration formalities.

Primary duties and responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while check-out.

• To provide excellent customer service as per hotel standards.

• To check on VIP reservations and complete their pre-registration formalities.

• To ensure that the workplace remains clean and tidy.

• To maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

• To co-ordinate with housekeeping for clearing of rooms.

• To give proper and complete handover to the next shift.

• To handle all guests complaints and concerns in an efficient and timely manner and without bias and prejudice.

• To provide information regarding the Hotel, town attractions, activities, etc.

• To maintain up to date information on room rates, current promotions, offer and packages.

• To follow the house rules and policies laid down by the management.

• To coordinate and multi-tasking job duties in a busy environment.

Qualifications, experience and skills

• Preferable Diploma in Hospitality Management.

• 1 year experience in related field or fresh graduates.

• Must be able to read, speak, write and understand the English language and basic computer knowledge.

• Ability to adapt to company systems for daily operations and communication.

The Frangipani Langkawi Resort & Spa

Job Description

A Front Office Assistant handles administrative and customer service tasks at the front desk, serving as the first point of contact for visitors and clients. They manage appointments, answer phones, and provide general support, ensuring a smooth and positive experience for those interacting with the organization. 

Key Responsibilities:

• Greeting and Assisting Visitors: Welcoming guests, directing them to the appropriate person or department, and providing information. 

• Answering and Screening Phone Calls: Managing incoming calls, taking messages, and directing calls to the correct recipient. 

• Managing Appointments and Schedules: Scheduling meetings, confirming appointments, and coordinating calendars. 

• Handling Correspondence and Mail: Distributing mail, managing emails, and ensuring efficient communication. 

• Performing General Administrative Tasks: Filing documents, making photocopies, ordering supplies, and maintaining a clean and organized front office area. 

• Providing Customer Service: Responding to inquiries, resolving issues, and ensuring a positive experience for visitors. 

• Supporting Other Departments: Assisting with tasks as needed, such as data entry, preparing presentations, or organizing events

Rocana Hotel Kuantan

Job Description

Rocana Hotel Kuantan is hiring a Full time Front Office Executive role in Sri Dagangan Bussiness Centre, Pahang. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Expected salary: RM2,800 - RM3,500 per month

The Front Office Executive (FOE) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.

The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organization and functions and management system is critical to the ability to lead and guide effectively.

This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.

1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

2.      To be able to up sell room accommodation during high occupancy to maximize revenue.

3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

4.      To greet all guests in a service oriented manner.

5.      To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

6.      To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

7.      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

8.      To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

9.       To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

10.  To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

11.  To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

12.  To facilitate smooth check-in / out procedures.

13.  To implement effective key control procedures.

14.  To be able to propose and initiate better procedures of performing operation tasks.

15.  To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

16.  Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

17.  To coordinate with Housekeeping Department to solve room discrepancies.

18.  Able to handle guest complaints and report to Superior the nature of complaints and action taken.

19.  Ensure hotel guests are registered in accordance with Front Office policies and procedures.

20.  To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

21.  To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

22.  To undertake any other related duties that may be assigned from time to time.

23.  To perform other duties assigned by the Management from time to time.

Marivent Resorts and Hotels Inc.

Job Description

Marivent Resorts and Hotels Inc. is hiring a Full time Front Office Supervisor role in South Triangle, NCR. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱20,000 - ₱25,000 per month

Duties and Responsibilities:

1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.

2. Assist guests with inquiries, requests, and complaints professionally and efficiently.

3. Ensure VIP and special requests are handled promptly.

4. Lead and train front desk staff, ensuring excellent customer service.

5. Monitor staff performance, provide feedback, and assist in scheduling.

6. Conduct briefings to update the team on hotel policies, promotions, and events.

7. Oversee reservations, room assignments, and availability management.

8. Ensure accurate billing, payments, and financial transactions.

9. Handle any discrepancies in charges and guest accounts.

10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.

11. Maintain front desk supplies, technology, and workspace organization.

12. Implement and uphold hotel policies and brand standards.

13. Address guest concerns and complaints efficiently to ensure satisfaction.

14. Resolve booking conflicts and service-related issues with professionalism.

Qualifications, Skills and Experience:

1. Diploma or degree in Hospitality Management or a related field (preferred).

2. Proven experience in front office operations (preferably in hospitality).

3. Previous supervisory experience is an advantage.

4. Strong leadership and team management skills.

5. Excellent communication and customer service abilities. 6. Proficiency in hotel management software. 7. Problem-solving skills and ability to work under pressure.

KALIA BINGIN

Job Description

GENERAL REQUIREMENTS :

• Minimum 2 years experience in similar position (hotel or restaurant preferrable)

• Excellent communications skills, able to speak English

• Good presentation and attitude, self discipline

• Hard worker, able to work in a team

• Attention to detail and result oriented

We will proceed CV on English only and please send your most updated CV along with photo.

Sheraton Bali Kuta Resort

Job Description

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Desk Agent - Mandarin Speaker greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. 

What will I be doing? 

As the Front Desk Agent - Mandarin Speaker, you will be responsible for performing the following tasks to the highest standards: 

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.  

• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. 

• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. 

• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.  

• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.  

• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. 

• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. 

• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.  

• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.  

• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. 

• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.  

• Remain calm and alert especially during emergency situations and heavy hotel activity.  

• Plan and implement detailed steps by using experienced judgment and discretion. 

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. 

• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.  

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.  

• Follow-up with all guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation. 

• Ensure that VIP guests are treated personally and recognized as an individual. 

• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.  

• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.   

• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. 

• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. 

• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. 

• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. 

• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. 

• Ensure that the Guest Service Manager is kept aware and up to date with operational issues. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. 

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. 

• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. 

• Ensure that the front desk stock is managed and not wasted, maintaining costs where able. 

• Keep up to date and aware of competitor activities in order to be well informed. 

• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. 

• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 

• Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. 

• Attempt to communicate with guests in guests’ native language, if applicable. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Front Desk Agent - Mandarin Speaker serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to perform moderately complex mathematical calculations without error.  

• Able to read, listen and communicate effectively in English and Mandarin, both verbally and in writing to meet business needs. 

• Able to access and accurately input information using a moderately complex computer system. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 

• Good interpersonal skills to provide overall guest satisfaction. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• 1 or 2 years of related working experience preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all! 

Fairfield by Marriott Bali South Kuta

Job Description

Spark Culinary Concepts Inc

Job Description

Key Responsibilities:

- Guest Service & Hospitality: Greet guests with warmth and professionalism. Provide menus, explain specials, and offer recommendations as needed. Ensure guest needs are met promptly and courteously throughout their visit.

- Order Taking & Coordination: Take accurate food and beverage orders and enter them into the POS system. Coordinate with the kitchen and barista team to ensure timely and correct order fulfillment.

- Table Management: Prepare tables before guests are seated, including setting up utensils, napkins, and condiments. Clear and clean tables efficiently to maintain a tidy dining area.

- Cash Handling & Billing: Process customer bills accurately and handle payments (cash, credit, GCash, etc.) Ensure proper end-of-day sales reconciliation when assigned cashier duties.

- Customer Feedback & Problem Resolution: Address guest concerns and escalate issues to supervisors when needed. Aim to turn any negative experience into a positive one with tact and efficiency.

- Cleanliness & Sanitation: Maintain cleanliness of the dining area, service counters, and restroom checks. Adhere to company hygiene and grooming standards.

- Upselling & Promotions: Promote menu items, daily specials, and upsell where appropriate. Support marketing initiatives and seasonal promotions

- Team Support: Work closely with the back of house (BOH), barista, and kitchen staff to ensure smooth service flow. Assist with light side duties such as folding napkins, restocking service areas, or packaging takeout orders.