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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

PT Jam Asia Properti

Job Description

We are looking for an experienced Front Office staff member to join our team in Pecatu, Badung, Bali. As a Front Office team member, you will play a key role in delivering the best experience for every guest who visits our property. The ideal candidate should have excellent communication skills, a strong customer service mindset, and the ability to work effectively in a dynamic team environment.

Responsibilities

• Welcome and assist guests upon arrival, handle guest registration, and complete check-in and check-out processes promptly and efficiently.

• Respond to guest inquiries and provide information about hotel facilities, events, and local activities.

• Receive and process guest orders and requests promptly and according to procedures.

• Assist guests with activity bookings, transportation arrangements, and other reservations.

• Ensure the reception area is always neat, clean, and welcoming.

• Coordinate with other departments to ensure all guest needs are met effectively.

• Maintain high standards of customer service and provide an exceptional guest experience.

Requirements

• Minimum 1 year of experience in a Front Office role or a similar position in the hospitality industry.

• Proficient in both Indonesian and English; knowledge of additional foreign languages is a plus.

• Excellent communication skills, customer-oriented, and able to work well under pressure.

• Familiar with hotel reservation and administrative systems.

• Good knowledge of check-in/check-out procedures and other hotel administrative processes.

• Energetic, enthusiastic, and a team player.

• Understands and can implement established safety and hygiene standards.

Benefits

• Basic salary in accordance with the 2025 Badung minimum wage (UMK)

• Meal allowance of IDR 10,000 per day

• BPJS Employment and Health Insurance

• Service charge

• Opportunities to grow a career in the dynamic hospitality industry

• Positive and supportive working environment

About Us

PT Jam Asia Properti is a property company engaged in the hospitality and tourism industry. We manage several hotel properties in Bali, offering exceptional guest experiences. With a strong commitment to excellent customer service, we continue to grow and are becoming one of the leading players in Bali’s tourism sector. We embrace diversity, equality, and inclusion in the workplace and strive to create an environment that supports employee career development.

If you are interested and meet the qualifications, apply now and join our team!

Hotel Elizabeth

Job Description

1. Welcomes, bills & books guests/clients.
2. Acts as an information officer at the reception area. 
3. Performs cashiering duties, credit and collection.
4. Collect payments from guests/clients and remit them accordingly.
5. Receive and transfer phone calls to and from the clients/guests.
6. Endorses to next shift accurate and detailed generated sales/income, reservations, walk-in/corporate guest's pending accounts for follow-up and other important matters.
7. Track sales thru OASIS system during his/her shift.
8. Monitor and maintain the high occupancy rate of rooms.
9. Record and check the issuance of supplies to guests.
10. Handle guests/clients complaints but refer/coordinates major problems to HM/HS/other superiors.
11. Ensures and promotes goodwill and good corporate image in all transactions with hotel guests.
12. Does telemarketing, fieldwork, documentation and other sales related functions.
13. Performs other duties that may be assigned by superior from time to time.

The Ascott Limited

Job Description

The Ascott Limited

Job Description

VEEDU HAUZ SDN BHD

Job Description

About the role
 

Are you passionate about delivering exceptional customer service? If so, we have an exciting opportunity for a Front Desk Associate to join our dynamic team at VEEDU HAUZ SDN BHD, based in Kuala Lumpur City Center, Kuala Lumpur. This full-time role is crucial in ensuring our guests have a memorable and seamless experience during their stay.

What you'll be doing

• Greeting and welcoming guests in a friendly and professional manner

• Efficiently checking guests in and out, handling reservations and managing room assignments

• Responding to guest inquiries and requests in a timely and courteous manner

• Assisting with luggage and providing concierge services as needed

• Maintaining accurate records and documentation

• Providing general administrative support to the front office team

• Ensuring the lobby and front desk area are well-presented and welcoming

What we're looking for

• Fresh graduates encourage to apply.

• Knowing ABS system will be plus point.

• Able to speak chinese will be plus point.

• Previous experience in a customer service or front desk role, preferably in the hospitality industry

• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

• Excellent problem-solving and conflict resolution skills

• Proficiency in using hotel management software and computer systems

• Fluency in English, Bahasa Malaysia and Mandarin. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

• A positive, friendly and professional attitude with a focus on delivering exceptional customer service

What we offer

At VEEDU HAUZ SDN BHD, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Opportunities for career development and progression- 

About us

VEEDU HAUZ SDN BHD is a leading hospitality provider in Malaysia, known for our commitment to excellence and exceptional customer service. We operate a diverse portfolio of property in city centre, catering to both leisure and business travellers. Our mission is to create unforgettable experiences for our guests, and we are proud to have a team of dedicated and passionate professionals who share this vision.

Apply now to join our dynamic Front Desk team and be a part of our exciting journey!

Fairfield by Marriott Bali Legian

Job Description

The Ascott Limited

Job Description

Fynn Boutique Hotel

Job Description

Fynn Boutique Hotel is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

PEN MUTIARA

Job Description

About the role

We are looking for a Front Office Assistant to join our team at Pen Mutiara Hotel in Bayan Lepas, Penang. This full-time role will be responsible for providing excellent customer service and supporting the smooth running of our front office operations.

What you'll be doing

• Greeting and welcoming guests with a friendly and professional demeanour

• Checking guests in and out efficiently and ensuring a seamless experience

• Answering and directing phone enquiries

• Handling cash, credit card payments and other financial transactions

• Providing information about the hotel's facilities and services to guests

• Assisting with luggage handling and other guest requests

• Maintaining a high level of cleanliness and organisation in the front office area

• Supporting the front office team with other administrative duties as required

What we're looking for

• Previous experience in a customer service or front office role, ideally within the hospitality industry

• Excellent communication and interpersonal skills with a friendly and professional demeanour

• Strong problem-solving abilities and the capacity to work under pressure

• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively with guests

• Familiarity with front office software and point-of-sale systems

• A team player with a positive attitude and a willingness to learn

What we offer

At Pen Mutiara Hotel, we are committed to creating a supportive and inclusive work environment for our employees. We offer a competitive salary, opportunities for career development, and a range of benefits, including discounted hotel stays and meals. Your well being is our priority, and we encourage you to talk to us about any adjustments or additional support you may require.

About us

Pen Mutiara Hotel is a leading hotel brand in the Hospitality & Tourism industry, providing exceptional accommodation and hospitality services to both local and international guests. With a strong focus on customer satisfaction and a dedication to sustainable practices, we strive to create unforgettable experiences for our guests and a rewarding work environment for our employees.

If you are passionate about delivering outstanding customer service and are looking to join a dynamic and growing company, we encourage you to apply for this Front Office Assistant role at Pen Mutiara today.

Shangri-La Singapore

Job Description

Shangri-La Rasa Sentosa, Singapore

We are looking for Front Desk Supervisor

As the Front Desk Supervisor, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in/out system and processes from arrival to departure.
• Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Desk operations.
• Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
• Willing to work shift

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Myhotel@ KL Sentral

Job Description

Key Responsibilities:

1. Guest Services

   • Greet guests warmly and professionally upon arrival.

   • Handle check-in and check-out procedures.

   • Respond to guest inquiries and requests in a timely and courteous manner.

   • Provide information about hotel services, room rates, and local attractions.

2. Reservations & Administration

   • Manage room bookings using the Property Management System (PMS).

   • Update and maintain accurate guest records.

   • Process payments, issue receipts/invoices, and manage cash handling.

   • Coordinate with housekeeping and other departments to ensure room readiness.

3. Communication & Coordination

   • Answer incoming calls and route them appropriately.

   • Handle guest complaints or concerns and escalate when necessary.

   • Coordinate with other front office staff during shift changes for smooth operations.

4. Safety & Compliance

   • Ensure guest check-in procedures comply with local regulations.

   • Maintain cleanliness and order at the front desk area.

   • Follow hotel policies, security, and safety procedures.

Radlink Asia Pte Ltd

Job Description

Job scope:

• Registration of patients

• Providing Front Line Support for the Centre

• Maintaining Patients Records

• Attending to patient’s needs and enquires

• Scheduling and managing of Medical Appointments

• Answer the telephone promptly and follows the established guidelines.

• Collection of payments accurately, balance daily receipts and moneys daily.

• Total and transmit daily credit card payments in accordance with the guidelines.

• To perform and undertake any assignment or ad-hoc tasks delegated by Operations Manager
  
  Requirements:
   

• Ability to handle a fast-paced environment and prioritize tasks based on importance

• Able converse with mandarin speaking patients

• High energy, dynamic and self-motivated

• Possesses good interpersonal & communication skills

• Interested in healthcare and wellness

• Punctuality, adaptability and teamwork

• Must be committed to half day on Saturday

• Applicants must be fully vaccinated (according to MOH guidelines w.e.f. 14 Feb 2022). Proof of vaccination, or doctor’s memo for those who are medically ineligible for vaccination, may be requested for verification purposes.

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.

GRAND IMPERIAL HOTEL PTE. LIMITED

Job Description

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

Qualifications - External

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

THAI BLISSFUL SDN. BHD.

Job Description

Job Scope: 

• Daily opening and closing operations, maintaining clean reception area 
• Managing walk in and online customer appointments 
• Handling customer enquiries, promoting ongoing package/offer 
• Effective communication with both therapists and customers 
• Ensure shop operating in good condition
   

Benefit : 

• Commission incentives 
• EPF & SOCSO coverage 
• Hostel provided 
• Team bonding 
  
  Requirement: 
• SPM Holders and Fresh Graduates are welcomed 
• Able to working in rotating shifts 
• Can speak and understand multi-language is preferable

Incompleteness Theorem Sdn. Bhd.

Job Description

If you thrive in a fast-paced environment, love interacting with people, and have a passion for creating a welcoming and engaging space, this role is for you.

We’re looking for someone with a great personality, excellent communication skills, and a positive attitude—someone who enjoys problem-solving, is proactive and takes ownership of their work. If you have an entrepreneurial mindset and love working in a team-driven environment, we’d love to hear from you!

As the first point of contact at WORQ, you’ll be the face of our community—greeting members and guests, assisting with inquiries, and ensuring smooth front desk and facility operations. You’ll also play a key role in building management, event coordination, and fostering a vibrant coworking culture.

Job Description:

i. Front-desk management and facility management:

• Meet and greet potential and existing members when they walk into our space and assist them with any queries.

• Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails).

• Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.

• Receive and notify members on documents/packages and distribute them accordingly.

• Monitor office supplies and place orders when necessary.

• To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion.

• Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.

• Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.

• Keep the front desk organized and clean.

• Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

ii. Building Management and Operation:

• Ensure that our event space is all prepped and assist with event logistics.

• Ensure all building-specific forms are up to date.

iii. Community Engagement and Events:

• Register new members , guests and maintain the database of existing members.

• Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.

iv.  Ad hoc tasks as and when assigned by superior

Qualifications

• Excellent command of spoken and written English 

• Excellent customer service 

• Basic computer skills (Google Suite) 

• Enthusiastic about learning and working in a team 

• Bubbly personality and love interacting with others

Starus Hotel Bukit Bintang

Job Description

Role and Responsibility

•  Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing.

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards.

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion.

• Execute all reasonable work processes as instructed by the Company / its Duty Managers from time to time towards smooth operations of the Hotel.

• Must be able to handle a multitude of tasks in an intense, ever-changing environment.

• Ability to work under strict deadlines.

• Should be result-orientated, able to work long hours and all work done on time.

Job Requirement

• Minimum SPM, preferable those who possess Diploma / Certificate in Hotel Management

• Ability to converse in English, Chinese, Bahasa Malaysia and other dialects will be an added advantage

• One year experience in hotel front desk, customer service or other related professional area

• Pleasant personality.

• Application must be Malaysian or Permanent Resident.

   

NORMAN RECRUITMENT AGENCY PRIVATE LTD.

Job Description

Front Desk Staff

Role Overview:
The primary responsibility of the Front Desk Staff is to deliver exceptional customer service while ensuring the seamless operation of front desk activities. This role requires a focus on patient satisfaction, operational efficiency, and effective communication.

Key Responsibilities:

• Reception and Patient Engagement: Warmly welcome patients upon arrival, handle check-ins, and manage initial inquiries, ensuring a positive first impression.

• Appointment Coordination: Schedule, confirm, and manage patient appointments, including cancellations and rescheduling, to maintain an efficient patient flow.

• Administrative Duties: Maintain accurate patient records, oversee daily cash flow, handle phone inquiries, and assist with general questions.

• Patient Assistance: Escort patients to treatment rooms, aid with registration forms, and address patient concerns to ensure a comfortable experience.

• Sales and Service Information: Provide patients with information about services without focusing on high-level sales targets.

• Objective: Facilitate a smooth clinic experience by overseeing essential operational tasks and enhancing patient satisfaction.

Additional Responsibilities:

• Patient Education: Offer clear, informative explanations of treatment benefits, package options, and how they align with patient needs.

• New Patient Conversion: Focus on converting first-time patients into loyal, long-term clients by offering personalized recommendations.

• Follow-Up and Retention: Conduct follow-up calls and check-ins to encourage return visits, keep patients informed of their progress, and discuss future treatment opportunities.

Shift work Mon- Sat, 44 hours/week

Candidate must have prior experience in customer service experience in Healthcare sector.

Interested candidates may wish to email your resume in a detailed Word format to : javen@normanrecruitment.comNorman Recruitment Agency Private Ltd

EA License: 22C1187

Marivent Resorts and Hotels Inc.

Job Description

Marivent Resorts and Hotels Inc. is hiring a Full time Front Office Assistant role in South Triangle, NCR. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 1 year of relevant work experience required for this role
• Expected salary: ₱16,823 - ₱18,000 per month

Duties & Responsibilities:

1. Welcome customers and guests in a warm and friendly manner.

2. Assists customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

3. Knows all essential aspects of our business operations.

4. Collects payments by accepting cash, check, or charge payments from customers; and makes change for cash customers.

5. Balances cash drawer by counting cash at beginning and end of work shift.

6. Monitors lobby and work area determine customer flow.

7. Responds to customer inquiries and requests in a timely, friendly, and efficient manner.

8. Acts as the site liaison for the services and sales center.

9. Coordinating guest requests with housekeeping, concierge, and maintenance departments to ensure smooth operations. Answering telephone calls, as well as screening and forwarding calls.

10. Copying, scanning, and filing documents.

11. Monitoring office supplies and ordering replacements.

12. Keeping the reception area tidy and observing professional etiquette.

13. Providing information about hotel amenities, local attractions, and ensuring guest satisfaction by resolving any issues or complaints promptly.

14. Handling room bookings, cancellations, and modifications while maintaining accurate records.

15. Greeting guests, verifying reservations, processing payments, and issuing room keys.

16. Maintain a constructive attitude and add toward a quality work environment.

17. Perform various office tasks and should be disposed to carrying out clerical duties assigned in accordance with the particular office procedure.

18. Should be well groomed in clerical occupations with good understanding of office management practices.

19. Make necessary report regarding client's feedback, suggestions and complaints.

20. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests.

Qualifications, Skills and Experience:

1. Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field.

2. Excellent communication, customer service, and leadership skills.

3. Strong organizational and time-management skills.

4. Solid interpersonal skills.

5. Must be willing to work on shifting schedule.

6. Competency with Microsoft Office.

7. Ability to adapt to changing situations in a calm and professional manner.

8. Strong written and verbal communication skills.

9. Previous hospitality experience would be advantageous.

10. Must have flexible hours.

The St. Regis Singapore

Job Description

TYRWHITT HOSPITALITY PTE. LTD.

Job Description

About the role

Join the dynamic team at TYRWHITT HOSPITALITY PTE. LTD.' as a Front Office Executive. In this full-time role based in the Kallang Central Region, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out.

What you'll be doing

• Warmly greeting and assisting guests upon arrival and throughout their stay

• Handling all front desk operations, including check-in/check-out, reservation management and customer inquiries

• Providing exceptional customer service and resolving any guest concerns promptly and professionally

• Maintaining accurate records and updating guest information in our systems

• Coordinating with other hotel departments to ensure guest needs are met

• Promoting hotel facilities and services to drive guest satisfaction and loyalty

What we're looking for

• Previous experience in a front office or guest services role within the hospitality industry

• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

• Excellent problem-solving and conflict resolution skills

• Proficient in using hotel management software and other relevant technology

• A passion for providing exceptional customer service and creating memorable guest experiences

• Flexible and adaptable, able to work in a fast-paced environment

• Able to work on rotating shifts (including night shift), weekends and public holiday.

What we offer

At TYRWHITT HOSPITALITY PTE. LTD.', we value our employees and offer a range of benefits to support your professional and personal growth. These include:

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits

• Opportunities for career development and training

• Discounts on hotel stays and dining experiences

• A dynamic and collaborative work environment

About us

TYRWHITT HOSPITALITY PTE. LTD.' is a leading hospitality company with a growing portfolio of hotels and resorts across the region. Our mission is to create exceptional experiences for our guests, and we strive to do so through our commitment to excellence, innovation and sustainable practices. Join our team and be a part of our exciting journey!

Apply now to become our next Front Office Executive and contribute to the success of TYRWHITT HOSPITALITY PTE. LTD.'.

Aloft Hotels

Job Description

Private Advertiser

Job Description

Qualifications:

• Bachelor's degree in Hospitality Management or related field preferred
• Minimum of 2 years experience in a front office supervisory role in a hotel or hospitality setting
• Strong leadership and communication skills, with the ability to motivate and inspire a team
• Excellent customer service and interpersonal abilities, with a focus on exceeding guest expectations
• Proficiency in hotel management software and Microsoft Office suite
• Flexibility to work evenings, weekends, and holidays as required by the demands of the position

Key Responsibilities:

• Supervise the daily operations of the front desk, including guest check-in and check-out, reservations management, and guest services
• Train, coach, and mentor front desk associates to ensure adherence to hotel standards and procedures
• Monitor front desk performance and productivity, providing feedback and implementing strategies for improvement
• Handle guest inquiries, requests, and complaints in a professional and timely manner, ensuring guest satisfaction and retention
• Assist with scheduling, staffing, and payroll management for the front desk team
• Maintain accurate records and reports related to front desk operations, including occupancy rates, room inventory, and guest preferences
• Collaborate with other hotel departments to coordinate guest services and ensure seamless communication and coordination
• Uphold hotel policies and procedures, including safety and security protocols, to ensure the safety and well-being of guests and staff

30 Bencoolen Pte Ltd

Job Description

30 Bencoolen, is a contemporary boutique hotel located in the heart of the arts and cultural district, offers a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Job Highlights:

• 5-day work week
• Career Progression Opportunities
• Dynamic team

Job Description:

• Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs.
• You should be a people person who is courteous, efficient and enjoys to meet and serve .

  As a Guest Services Executive, your duties and responsibilities will include:

• Performing all front desk duties including confirming reservations (emails/phone/over the counter), occupancy and audit reports, cashiering, room assignments, guest check-in and check outs in a friendly and efficient manner.
• Providing hotel and travel information and sharing local tourist insights.
• Handling guests’ inquiries and providing prompt responses and assistance
• Analyzing and resolving problems while exercising good judgment
• Ensuring a high level of customer service is consistently maintained.
• Develop and maintain positive working relationships with others.
• Maintaining confidentiality of all guests' information and hotel data.
• Escorting guests to their rooms, making personal deliveries for guests, conducting room and hotel tours.
• Reporting accidents, injuries, and unsafe work conditions to the manager.
• Adhere to all company policies, procedures and etiquettes.
• Perform other departmental or cross departmental job duties as requested by management.

  Job Requirements:

• Diploma or equivalent in Hospitality Management / Business Administration.
• 2 years of experience in Guest Services, Front Desk or related professional field.
• Computer literate and proficient with Microsoft Office.
• Able to perform shift work including nights, weekends, and/or public holidays.
• Good understanding/knowledge of using the hotel property management system.

Treetops Executive Residences

Job Description

Responsibilities:

• Attend to guests’ needs and enquiries.
• Handles checking-in and checking-out of guests.
• Provide personalized, warmth and attentive service to guests, always ensuring that they have an enjoyable and smooth stay

Requirements:

• Good interpersonal skills and positive working attitude
• Service oriented
• A good team player
• Work with passion, zest, energy and professionalism
• Perform 2-rotating shifts, and able to work on weekends and public holidays
• Entry level Diploma holders can apply.

Staff duty meal and uniform are provided.

Please send in resume with current & expected salaries via APPLY NOW button below.

We regret that only shortlisted candidates will be notified. Thank you for applying.

ONE PREMIER LEISURE AND LIFESTYLE RESORT,OPC

Job Description

Are you an experienced Front Office professional with a strong background in Travel & Tours coordination, Online Travel Agencies (OTAs), and POS operations?

We are looking for a Front Office Supervisor who is not just great with guests, but also understands the business side of hospitality—from handling OTA bookings to coordinating guest tours and managing transactions with ease.

Sunway Big Box Hotel

Job Description

About the role

As a Front Office Assistant at Sunway Big Box Hotel, you will play a key role in delivering exceptional guest experiences. In this full-time position based in Iskandar Puteri Johor, you will be responsible for a wide range of front desk duties, ensuring our guests receive the highest levels of hospitality and service throughout their stay.

What you'll be doing

• Greeting guests warmly and efficiently upon arrival

• Checking guests in and out, handling all reception and concierge duties

• Responding to guest enquiries and resolving any issues or concerns

• Assisting with luggage handling and coordinating transportation as needed

• Upholding the hotel's standards of cleanliness and presentation in the lobby and front areas

• Collaborating with the wider hotel team to ensure a seamless guest experience

What we're looking for

• Minimum 1 year of experience in a customer service or front office role within the hospitality industry

• Excellent communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

• Proficiency in English and Bahasa Malaysia, with the ability to speak additional languages as an advantage

• A friendly, professional and service-oriented attitude, dedicated to exceeding guest expectations

• Flexibility to work in a dynamic, fast-paced environment and adapt to changing priorities

What we offer

At Sunway Big Box Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. As a Front Office Assistant, you can look forward to competitive remuneration, opportunities for career development, and a range of employee benefits including healthcare coverage, retirement contributions, and staff accommodation. We also place a strong emphasis on work-life balance, with flexible scheduling and wellness initiatives to support your overall wellbeing.

About us

Sunway Big Box Hotel is a leading hospitality brand in the heart of Iskandar Puteri, Johor. As part of the Sunway Group, we are renowned for our exceptional service, modern facilities and commitment to sustainable practices. Our mission is to create memorable experiences for every guest who passes through our doors, and we are proud to be an employer of choice in the region's thriving hospitality industry.

Apply now to join our dynamic team and embark on an exciting new chapter in your hospitality career.

Homesuite Hotels Sdn Bhd

Job Description

SENIOR FRONT OFFICE

At The Sigar, Sutera Bay, we pride ourselves on delivering exceptional hospitality experiences to our guests. As part of the Homesuite’ family, we are committed to creating a welcoming and professional environment. We are currently seeking a few Senior Front Office to join our team:

Job Description:

• Coordinate Reception Team: Manage and support the team handling guest arrivals and calls.

• Phone Etiquette: Ensure all phone calls are answered politely and professionally.

• Visitor Management: Greet and attend to visitors properly.

• Direct Inquiries: Guide guests to the right department or information.

• Information Management: Safeguard and update member-related information regularly.

• Mail Handling: Ensure smooth processing of incoming and outgoing mail.

• Guide Junior Staff: Provide professional guidance to junior team members.

• Policy Compliance: Make sure the team follows all company policies and guidelines.

• Record Keeping: Maintain and organise records for easy retrieval when needed.

• Administrative Support: Assist other staff with administrative tasks as directed by the manager.

Requirements:

• Work Shift: Must be willing to work rotating shifts to cover 24-hour hotel operations.

• Languages: Fluent in English and Malay. Mandarin proficiency is a bonus.

• Customer-Focused: Strong communication skills and a friendly attitude.

• Problem-Solving: Able to stay calm and resolve issues quickly.

• Tech-Savvy: Comfortable with computers and hotel management systems.

Benefits:

• EPF/SOCSO contribution.

• Quarterly incentives based on performance.

• Medical claims.

• Birthday celebrations to make your day special.

Interested candidates please send resume to crystalyn@homesuite.my

Courtyard by Marriott Melaka

Job Description

Four Points by Sheraton Bali Kuta

Job Description

Focus Movement

Job Description

We're Hiring!

Company: Focus Movement

Location: Raffles Place

Salary: $2,300 – $3,000/month

Start Date: Immediate

Job Type: Full-Time

About Focus Movement

For over 20 years, Focus Movement has been a trusted name in integrated wellness — combining Pilates, Physiotherapy, and Movement under one roof. We’re known for our expertise, professionalism, and a studio culture that blends fun, calm energy with just the right touch of seriousness to keep things running smoothly.

As we continue to grow, we're looking for two friendly, dependable Front Desk Associates to join our team and be the face of our studio.

What You’ll Do

• Welcome clients with a warm, professional attitude

• Manage bookings, client check-ins, and daily schedules

• Handle phone, email, and walk-in inquiries

• Process payments and update client records

• Support instructors and therapists with operational tasks

• Keep the reception area and studio tidy and inviting

• What We’re Looking For

• Friendly, reliable, and organized team players

• Good multitaskers who stay cool under pressure

• Confident with basic computer systems (booking software experience is a bonus)

• Clear, professional communication skills

• A genuine interest in wellness, movement, or health

Why Join Us

• Competitive salary ($2.3k–$3k/month)

• Positive, collaborative, and wellness-focused work environment

• Complimentary or discounted Pilates classes

• Opportunities for learning and growth within the studio

To Apply

Send your resume and a short introduction to matthew@focusmovement.sg. Let us know why you'd be a great fit — we’re excited to meet two new team members who bring great energy and care to our front desk.

Village Hotels

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Robinsons Land Corporation

Job Description

OFFICIAL POSITION TITLE UPON HIRE:

• Duty Manager - Go Hotels Bacolod

PRIMARY OBJECTIVE OF THE POSITION:

• Ensures that the Front Office shifts are run efficiently, providing outstanding guest service, assisting the Front Office associates and maintaining a calm and professional environment at all times.

• Checks if the hotel charges are processed diligently to guest's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.

ESSENTIAL SKILLS:

• Excellent communication skills;

• Teamwork skills

• Flexibility

• Good interpersonal skills

• Attention to detail; problem-solving skills

• Detail oriented

• Highly values integrity

REQUIREMENTS:

• University degree holder (Hospitality/Tourism/Business)

• At least 5 years of solid Hotel experience

• Strong interpersonal and leadership skills.

• Team-player, flexible and can stand pressure.

Far East Organization

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 9 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 16,500 rooms under management across 100 hotels and serviced residences in eight countries - Australia, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand and Singapore - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Perform the tea ceremony at the Lobby. This includes the offering of towels, brewing, and serving hot or cold Chinese tea to the guests. (Training will be provided)
• Collect and clean used trays and cups, empty trash, and wash the equipment and utensils.
• Maintain a clean and well-stocked workspace at all times.
• Must be able to explain the significance of the tea ceremony and the tea leaves characteristics and wellness benefits.
• Ensure that all company tea service standards and sequences of service are being followed and adhered to.
• Promote the sale of tea and other merchandise at the Lobby.
• Act as a Lobby Ambassador to assist and to engage with the guests when required
• Manage inventory and replenish items in the merchandise shelf or behind the counter.
• Assist in contacting the vendor to purchase items required for the tea ceremony.
• Report maintenance needs and ensures that all equipment is in proper condition and meets the safety standards.

• Able to perfom rotating shifts, including weekends and public holiday
• Able to stand for long hours
• Customer service oriented

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Village Hotels

Job Description

Job Expectations

Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and inquiries.

Maintain close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.

Build connections with in-house guests and those on extended stays, offering assistance as needed.

Conduct courtesy calls to guests, ensuring their comfort and satisfaction.

Stay well-informed and updated on all tourist-related information.

Manage and maintain stock of promotional materials for daily operations.

Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

Minimum completion of PSLE or its equivalent.

Able to work rotating shifts, weekends and Public Holidays.

Positive attitude with an outgoing personality and good communication skills.

Those without experience are welcome to apply.

VILLAGE HOTEL ALBERT COURT

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirement:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Village Hotels

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Agung Sedayu Group

Job Description

Job Descriptions:

• Greet and assist guests with professionalism and warmth

• Answer phone calls and direct inquiries appropriately

• Manage schedules and maintain front office records

• Maintain cleanliness and organization of the reception area

• Implement all policies, instructions, tasks, and directives set by management thereafter.

Job Requirement:

• Candidate must posses at least Bachelor Degree (S1/D4).

• Fresh graduates are welcome to apply

• Well-groomed and presentable

• Have good communication, and interpersonal skill.

• Familiar in Microsoft Office and Rhapsody System

• Willing to work in shifts and located in Pantai Indah Kapuk, North Jakarta.

Sheraton Imperial Kuala Lumpur Hotel

Job Description

Resorts World at Sentosa Pte Ltd

Job Description

Job Responsibilities

• To support the development and implementation of pricing strategy for maximizing revenue from room bookings.

• Accurately generate, process and update reports for daily, weekly, and monthly occupancy and revenue.

• Maintain accuracy of pricing information and enhance automation efforts in reservation systems.

• Manage inventory allocation and availability across different room types and hotels.

• Collaborate with the sales and marketing teams to develop promotional offers and packages.

• Ensure compliance with hotel policies and industry regulations.

• Create comprehensive technical documentation and assist with training new team members.

• Plan, execute and deliver projects according to milestones in a dynamic and fast paced environment.

• Assist with other administrative duties, ad-hoc tasks and/or assignments assigned by supervisor.

Job Requirements

• Diploma/Degree in any discipline with prior experience in hotels / revenue management / analytics or related industry.

• Proficient in using revenue management systems, data analytics tools, or business intelligence platforms.

• Strong understanding of market segmentation, pricing methodologies, and demand forecasting.

• Strong project management, adaptability and willingness to learn.

• Excellent interpersonal skills, positive attitude, and able to work independently and collaboratively in a team-oriented environment.

• Good written and communication skills.

Far East Organization

Job Description

Dara Boutique Hotel

Job Description

Dara Boutique Hotel sedang membuka lowongan untuk posisi Penuh waktu Front Office di Pecatu, Bali. Lamar sekarang untuk menjadi bagian dari tim kami.

• Tersedia jam fleksibel
• Diperlukan 1 tahun pengalaman kerja yang relevan untuk posisi ini
• Gaji yang diinginkan: Rp3,300,000 - Rp4,000,000 per bulan

Join Our Team at Boutique Hotel in Padang Padang, Uluwatu

Opening Soon in August 2024!

We are excited to announce the opening of our new boutique hotel in the stunning Padang Padang area! As we prepare for our grand opening, we are looking for enthusiastic and experienced individuals to join our team in the following roles:

Available Positions:

1. Housekeeping DW (HK)

2. Front Office Staff (FO)

Key Responsibilities:

Housekeeping Staff:

• Ensure the cleanliness and tidiness of guest rooms and public areas.

• Perform regular cleaning tasks and deep-cleaning projects.

• Manage laundry and linen inventory.

• Report any maintenance issues to the relevant department.

• Provide exceptional customer service to all guests.

Front Office Staff:

• Greet and welcome guests with a friendly manner.

• Handle check-in and check-out processes efficiently.

• Manage reservations and guest inquiries.

• Coordinate with other departments to ensure guest satisfaction.

• Maintain accurate records and handle cash transactions.

Requirements:

• Minimum 1 year of experience in the respective role.

• Ability to work in shifts.

• Must live near the Uluwatu area.

• Strong communication and interpersonal skills.

• For housekeeping: Attention to detail and a commitment to quality.

• For front office: Proficiency in using hotel management software, customer oriented

• For security: Strong observational and problem-solving skills.

Why Join Us?

• Work in a serene and beautiful location.

• Be part of a friendly and supportive team.

• Competitive salary and benefits.

• Opportunities for growth and development.

The St. Regis Singapore

Job Description

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York’s Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

POSITION SUMMARY

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests
• Communicate to appropriate staff when guests are waiting for an available room
• File guest paperwork or documentation. Operate telephone switchboard station
• Run and check daily reports, contingency lists, and credit card authorization reports
• Responsible for managing group arrivals and departures
• Act as the main point of control for saleable rooms in conjunction with Revenue, Sales and Front Desk teams
• To be familiar with all room types, availability, rates, group movements and billing, daily events, promotions, VIP’s and Guest History guests
• To ensure that the Duty Manager is informed immediately of any emergency, security or health and safety matter
• To be able to manage back office (Front Office) administrative tasks such as inventory control to ensure inventory are managed and ordered when required
• Other administrative tasks such as rostering to be submitted in a timely manner for approval

Accor Asia Corporate Offices

Job Description

Genting Malaysia Berhad

Job Description

Genting Malaysia Berhad

Job Description

Hotel Seri Malaysia Ipoh

Job Description

• Deliver the basic standards and provide exceptional guest service at all times.

• Maintain positive guest and colleagues interaction with good working relationships.

• Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.

• Provide excellent service to internal customers as appropriate.

• Register hotel's guests in accordance with Front Office policies and procedures.

• Be familiar with the hotel's products and services and policies.

• Work closely with other Front Office personnel in a supportive and flexible manner, focus on the overall success of the hotel and the satisfaction of the hotel guest.

• Support and embrace the spirit of "Team Work"

• To be familiar with the Front Office computer system.

TRENDY EXPRESSION SDN. BHD.

Job Description

• Greet guests and handle check-ins and check-outs to ensure a smooth and efficient process.

• Address guest inquiries, requests, and complaints in a professional and timely manner

• Provide information about hotel facilities, services, and local attractions

• Assist with luggage handling and transportation arrangements

• Handle online and phone reservations, including managing group bookings and special requests

• Verify and process guest payments, ensuring accurate billing and accounting

• Maintain detailed records of bookings and guest information

• Communicate with other hotel departments, such as housekeeping, to ensure guest needs are met

• Work collaboratively with other front office staff to ensure smooth operations

Momentus Hotel Alexandra

Job Description

Job Summary

• To assist the Guest Services Manager in the supervision and control of Front Desk operations and carry out of all guest service duties.

• To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.

• To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request.

• To take charge and ensure preparation work is done prior to groups check-in.

• To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager

• To brief and update Guest Services Officers on events and latest developments.

Requirements

• Positive work attitude and team player.

• Good communication and public relations skills.

• Able to perform rotating shift and work on weekends / public Holidays

Motto by Hilton Hong Kong SoHo

Job Description

Job Highlights:

• 5-day work week or 8 rest days per month, depending on the job position

• Public Holiday

• Birthday Leave

• Discretionary Bonus

Front Office

• Guest Service Agent

Engineering Department

• Technician

Housekeeping

• Housekeeping Supervisor

F&B Department

• Supervisor

• Service Associate

Fringe Benefit:

• 5-day Work Week or 8 rest days per month, depending on the job position

• Meal allowance

• 12-14 days Annual Leave, depending on the job position

• Birthday Leave

• Medical Benefits (Outpatient and Hospitalization)

• Discretionary Bonus

we offer attractive remuneration package and fringe benefits to the right candidates. Interested parties can apply with full resume and expected salary to Executive Office by clicking the “Quick Apply” button.

我們為合適的候選人提供優厚薪酬待遇和附加福利。有興趣人仕可將簡歷和期望薪酬電郵至 “Quick Apply” 行政辦公室收

Millennium & Copthorne International Limited

Job Description

Roles & Responsibilities:

• Provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• To develop and maintain close business contact with house guests and to provide personalized service whenever possible
• Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times.
• Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Guest Service:

• To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.
• To deal with irate guests and find ways to resolve issues to the guest's satisfaction.
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Experience:

• Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Good communication and time management skills
• Able to organize, plan ahead and manage workload
• Preferably 1 year of Front Office experience
• Ability to work effectively in an innovative, fast-paced, and multi-tasked environment