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Restaurant and Banquet Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

For our refined and personalized F&B Operation, we are now welcoming applicants for the position of Restaurant & Banquet Manager for a small and elegant a la carte restaurant, a small bar lounge, a side walk cafe, pool side dining, room service and a small function room for 150 pax theatre style.

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Managing daily F&B operations of the restaurant, bar and banqueting
  • Soliciting guest feedback
  • Using that feedback to help us improve our F&B operation
  • Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the business of Fine Dining within the context of a small boutique hotel.
  • You have a strong and adventurous disposition.
  • You love exploring new cultures.
  • You love communicating with people, even if they have trouble understanding you.
  • You truly love the sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
  • Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
  • Banqueting experience is highly desirable
  • Previous experience living/working outside your home country, preferably in Asia.
  • Good F&B business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

  Apply Now  

Front Office Manager

Featured
Settha Palace HotelLaos - Vientiane

Settha Palace Hotel

Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

For our refined and personalized hotel, we are now welcoming applicants for the position of Front Office Manager to lead our reception and guest relations team in delivering a seamless, "home away from home" experience.

Day-to-day, you'll be...

  • Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
  • Training up your staff to deliver a high standard of friendly and personalized service to guests
  • Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
  • Soliciting guest feedback and using it to constantly elevate our guest journey.
  • Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

  • You love the boutique hotel business and the intimacy of a small, high-end property.
  • You have a strong and adventurous disposition and love exploring new cultures.
  • You love communicating with people, even when there are language or cultural barriers.
  • You find a sense of achievement in training up your team and making things happen with them.
  • You are flexible and can change focus quickly.
  • You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

  • A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
  • Previous experience in front office management in a luxury environment
  • Previous experience living/working outside your home country, preferably in Asia.
  • Strong administrative skills and business acumen.

You'll get:

  • A core role with a unique and leading boutique hotel in Laos.
  • The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
  • To work with a wonderful multi-national management team, led by a dynamic General Manager.
  • An environment where you're given opportunity to grow.
  • Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Assistant Hotel Accountant

Featured
Settha Palace HotelLaos - Vientiane
Luxury Hotel in Vientiane | The Settha Palace Hotel, Vientiane, Laos

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.


Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.


Key Responsibilities:

  • Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
  • Ensuring that the bookkeeping is done accurately.
  • Assist with preparing the monthly Financial Package.
  • Handling & monitoring the General Ledger Accounts.
  • Daily auditing of all records pertaining to revenue of the hotel.
  • Prepares daily income and statistics reports.
  • Prepares relevant documents for incorporation in the monthly accounts.
  • Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

  • 4-year bachelor's degree in Finance and Accounting or related major.
  • Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
  • 2 years work experience required.
  • Good command of English language.
  • Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

  • You have to bring your family with you.
  • You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.


Do not miss out on this rewarding opportunity!

  Apply Now  

Front Office International Trainee25085811

26-May-2025
Marriott International | 55491 - Ko Samui, Surat Thani
This job post is more than 31 days old and may no longer be valid.

Marriott International


Job Description

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

 
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Front Office Executive

26-May-2025
HH Properties Pte Ltd | 55558 - Singapore
This job post is more than 31 days old and may no longer be valid.

HH Properties Pte Ltd


Job Description

Stay & Play Coming Your Way!

Join our Vibrant Team at Aloft Singapore Novena by Marriott International!

At Aloft Singapore Novena, we don’t just offer jobs — we create vibrant spaces where Self-Expressers thrive, connect, and feel truly themselves. We are a proud recipient of the prestigious SHRI 17thSingapore HR Awards for our exceptional workplace culture, employee experience and learning development initiatives. Are you ready to begin your purpose, belong to an amazing vibrant team, and become the best version of yourself? We are ready to shape you!

Job Summary

Be the first impression our guests remember! In this role, you will warmly welcome guests, handle check-ins and check-outs with efficiency, and ensure every departure is just as seamless. With a focus on service excellence, professionalism, and attention to detail, you will play a key part in creating a comfortable and memorable stay for every guest while adhering to the Hotels’ guidelines and procedures.

Various Positions Available :

  • Front Office Executive/Associate
  • Master of Experience (Cross Training Opportunities Available) *

Requirements

  • Work experience in a Front Office or Customer Service role
  • Tech-Savvy
  • Team player
  • Excellent organizational and multi-tasking abilities
  • Excellent written and verbal communication skills
  • Experienced associates will be considered for senior positions
  • Graduates welcomed to apply!
  • Knowledgeable with Marriott Bonvoy program is advantageous.

Guest Experience Expert - The Singapore EDITION25085861

26-May-2025
The Singapore EDITION | 55656 - Singapore
This job post is more than 31 days old and may no longer be valid.

The Singapore EDITION


Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

 
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

 
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Guest Experience Executive

26-May-2025
CONRAD SINGAPORE MARINA BAY | 55533 - Singapore
This job post is more than 31 days old and may no longer be valid.

CONRAD SINGAPORE MARINA BAY


Job Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist in “WOW” experience of guests.
  • Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
  • Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
  • Manage queue at the desk and assist with the arrivals and departures at the front desk when required.
  • Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.
  • Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef
  • Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.
  • Maintain the required level of inventory on F&B items and Guest amenities.
  • Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.
  • Project a professional image and manner with an emphasis on hospitality and Guest service.
  • Solicit and provide feedback to the Guest Experience Manager on guest comments.
  • Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times
  • Comply with Hotel security, fire regulations and all health and safety legislation
  • Familiarize with Hotel and Guest Experience policies.
  • Undertake tasks as instructed by the Guest Experience Manager
  • Serve your role and Team in an environmentally-conscious manner
  • Coach new Guest Experience Executives on role and responsibilities

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

  • At least 4 years of previous experience in the luxury hotel, leisure or retail sector
  • Calm, efficient, resourceful and organised
  • Excellent personal presentation and communication skills
  • A passion for delivering exceptional levels of Guest service
  • Ability to listen and respond to demanding Guest needs
  • Multi-lingual
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations

Front Office Supervisor

26-May-2025
Apsaras Tribe Philippines Inc. | 55575 - Surigao del Norte, Caraga
This job post is more than 31 days old and may no longer be valid.

Apsaras Tribe Philippines Inc.


Job Description

  • Responsible in Daily and Monthly sales report

  • Responsible in reporting of reservations forecast

  • Responsible in guest arrival/departure and ensuring that all registration and procedures are followed.

  • Handling guest registration and requirements.

  • Providing relevant information to inquiries from guest regarding rooms, rates, amenities and additional services.

  • Responsible in assigning rooms for guests based on their registration information and coordinating it to hotel personnel.

  • Managing online and phone reservation of guest.

  • Manage and coordinate schedule of check-in and check-out of guest.

  • Maintaining the quality and quantity of work especially in customer services area.

  • Verifying method of payment of the guest and ensure that procedure for credit/check payment are properly followed.

  • Maintain updated records of bookings and payments of guest.

  • Perform cashiering duties such as creating bill/invoice statement, posting charges to guest account etc.

  • Proper dissemination of information to hotel personnel regarding the additional services requested by guest.

  • Responsible in maintaining the cleanliness of front desk area.

  • Any other duties that may reasonably assigned and required.


BENEFITS:

- Minimum Basic Salary

- Monthly Service Charge (100% distributed to all employee)

- Basic benefits (SSS, Philhealth, Pag-ibig)

- Health Benefit / HMO upon regularization

- Leave Credits upon regularization

- Free Food (Breakfast, Lunch and Dinner) for stay in. Duty meals for stay-out

- Accommodation (2-3 employee per room)

- Employee discount in Restaurant, Bar and Rooms

- For Siargao Locals, can stay outside the resort but still have free food during working hours.

-Reimbursable Flight fare (during recruitment onboarding ONLY) - 1 time reimbursement of flight fare

-Reimbursable Pre-employment Medical requirements - just keep your receipt

Front Of House Service Lead

25-May-2025
BDMH HOLDINGS PTE. LTD. | 55551 - East Region
This job post is more than 31 days old and may no longer be valid.

BDMH HOLDINGS PTE. LTD.


Job Description

Front of House Staff - Service

Occupation

RETAIL EXECUTIVE

Job Description & Requirements

We are looking for a friendly and customer-focused Front of House (FOH) Staff member to join our team. The ideal candidate will have excellent customer service and interpersonal skills, ensuring a welcoming and efficient experience for all guests.

Responsibilities:
  • Greet and assist customers with a warm and positive attitude.
  • Handle cash and electronic transactions accurately while cashiering.
  • Take orders efficiently, ensuring customer requests are fulfilled.
  • Support the barista with FOH service, including preparing and serving beverages.
  • Run food and drinks to tables, ensuring prompt service.
  • Address and resolve customer complaints with professionalism and care.
  • Maintain cleanliness and organization in the FOH area.
  • Work collaboratively with the team to create a smooth, enjoyable environment.
Requirements:
  • Strong customer service skills with a friendly and approachable demeanor.
  • Excellent communication and interpersonal skills.
  • Ability to handle complaints and problem-solve effectively.
  • Positive attitude and a strong sense of teamwork.
  • Ability to work in a fast-paced environment.
  • Prior experience in a similar role is a plus but not required.

Guest Experience Expert - Renaissance Johor Bahru25085036

25-May-2025
Renaissance Kuala Lumpur Hotel | 55498 - Johor Bahru, Johor
This job post is more than 31 days old and may no longer be valid.

Renaissance Kuala Lumpur Hotel


Job Description

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Front Office Supervisor

25-May-2025
Manami Resort | 55513 - Sipalay City, Negros Occidental
This job post is more than 31 days old and may no longer be valid.

Manami Resort


Job Description

About the Company

Perched in a best-kept-secret nature oasis of Negros Occidental, Manami Resort is the first and only luxury nature resort in Sipalay. This tranquil pocket of paradise offers an understated luxury escape with an up-close-and-personal nature experience along its curved coastline. The resort celebrates the spirit of a manami life, rooted in vivid culture and reverence for the nature reserve. Guests can expect enriching encounters and endearing tales that resonate with the beauty of the environment.

Role Description

This is a full-time on-site role for a Front Office Supervisor, based in Sipalay City, Negros Occidental. The Front Office Supervisor will oversee daily front desk operations, manage receptionist duties, improve customer service, handle reservations, and ensure efficient communication with guests and staff. The role includes scheduling, training team members, and coordinating with other departments to maintain high-quality service standards.

Qualifications

  • Bachelor's degree in Hospitality Management or related field preferred

  • Supervisory Skills and experience in managing front office staff

  • Proficiency in Receptionist Duties and handling Reservations

  • Strong Customer Service skills and ability to maintain positive guest relations

  • Excellent Communication skills both verbal and written

  • Familiarity with hotel management software (Xenia OS, Opera OS) is a plus

Key Responsibilities

  • Oversee and manage front desk operations, ensuring smooth daily workflow.

  • Supervise and support front office staff, providing training and guidance as needed.

  • Ensure all guest check-ins, check-outs, and reservations are handled efficiently.

  • Maintain exceptional customer service standards, addressing guest inquiries and concerns promptly.

  • Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.

  • Generate reports related to occupancy, revenue, and guest feedback.

Interested applicants may send their CVs to: careers@manamiresort.com

𝘝𝘪𝘴𝘪𝘵 𝘶𝘴 𝘢𝘵 𝘸𝘸𝘸.𝘮𝘢𝘯𝘢𝘮𝘪𝘳𝘦𝘴𝘰𝘳𝘵.𝘤𝘰𝘮

Page 12 of 12 in Non-management Rooms Division Jobs

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