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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

• Oasia Hotel Downtown
• The Clan Hotel

Stafflink Services Pte Ltd

Stafflink Services Pte Ltd (EA License No. 04C4294)

Job Description

• Hotel-based role | Full-time | Singapore

• Attractive allowances

• Medical & dental benefits

Key Responsibilities

• Handle guest check-ins and check-outs

• Attend to guest enquiries, requests, and complaints professionally

• Manage reservations and update guest information accurately

• Coordinate closely with Housekeeping and Maintenance teams

• Follow up on email enquiries

• Cross-sell hotel amenities and upsell room upgrades

• Ensure accurate shift closing reports and smooth daily operations

Requirements

• Minimum Higher Secondary / A-Level / Diploma in Hospitality, Tourism, or related field

• No experience are welcome to apply

• Customer-oriented with good communication skills

• Willing to work shifts, including weekends and public holidays

HOW TO APPLY:

Interested applicants, please click on “Apply Now” or email to submit your resume.

We regret to inform that only shortlisted candidates will be notified.

Stafflink Services Pte Ltd

EA Licence No.: 04C4294

EA Personnel: Chew Hong Huang

EA Personnel Reg. No.: R24124128

The Fullerton Bay Hotel

The Fullerton Bay Hotel Singapore is the latest addition to the dazzling Marina Bay waterfront. Alongside spectacular views of the bay and Singapore skyline, the Hotel provides legendary service and embodies contemporary luxury and refined elegance.

Job Description

About Lantern

Lantern at Fullerton Bay is already celebrated for its distinctive character, approachable style, and vibrant social atmosphere. Poised to transform into a leading social and cocktail destination, Lantern will blend creativity, sophistication, and a relaxed, welcoming vibe. Our vision is to reimagine the bar experience with a bold, innovative beverage program, engaging activations, and a dynamic atmosphere that sparks connection and celebration. We are now seeking passionate, talented, and creative individuals to join us on this journey—people who thrive in a fast-paced environment, love crafting memorable guest experiences, and want to play a key role in shaping Lantern’s identity as a must-visit, standalone bar in the heart of the city.

As a Guest Relations Executive, you will be responsible for upholding the highest quality standards for the food and beverage (F&B) operations in our restaurants, bars and to fulfil room service requests.

The Guest Relations Executive is the first point of contact for Lantern’s guests, responsible for delivering warm, story-driven, and intuitive luxury service. This role ensures a seamless, memorable guest experience while supporting events, activations, and the outlet’s positioning as a leading luxury rooftop bar.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations

· Provide the perfect first impression with a smile and welcome

· Greet, welcome, and engage guests, delivering a personalized, story-driven experience aligned with Lantern’s concept “Classics Recrafted: Stories from the Pier.”

· Manage reservations, VIP bookings, and walk-ins, ensuring optimal table allocations and flow.

· To ensure that guest on every table receives attention and service.

· To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.

· Support guest satisfaction initiatives, including NPS tracking, feedback follow-up, and service recovery.

· To prepare a monthly report of guest comments, guest list and report that assist business decision.

· Have a full understanding of Operating Procedures and their role within these standards

· Collaborate with bar and floor teams to maintain ambiance, visual presentation, and service quality.

· Confidently take an order asking all relevant questions linked to sequence of service

· Ensure problems are dealt with immediately and proactively with the support of Outlet Manager

· Assist with private bookings and events, liaising with clients to ensure seamless execution.

· Act as brand ambassador, communicating the Lantern story, signature cocktails, and event highlights to guests.

· Maintain knowledge of menu, promotions, seasonal offerings, and storytelling elements for guest-facing interactions.

· Support marketing and CRM initiatives by capturing guest data, encouraging loyalty program sign-ups, and promoting upcoming events.

· Support Lantern’s programming, including themed nights, mixology masterclasses, live music events, and storytelling series.

· Collaborate with bar, marketing, and floor teams to maintain ambiance, visual presentation, and service quality during events.

· Promote upcoming events, seasonal promotions, and loyalty initiatives to enhance guest engagement and repeat visitation.

Requirements:

· Six months related experience

· Customer-oriented approach and patience

· Excellent people skills

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Provide courteous and efficient service and if possible to comply with each and guests' request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

• Minimum Diploma in Hospitality
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

• Oasia Hotel Downtown
• The Clan Hotel

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

• Oasia Hotel Novena

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

Position Statement

The Front Office Executive greets and registers guests, providing prompt and courteous service. He/ she checks guests in and out, resolving guest challenges throughout their stay in our hotel during the assigned shift. This role upgrades guests as required and promotes the hotel’s services. We are looking for Front Office Executive for the following sections: Front Desk, Executive Lounge

What will I be doing? 

As the Front Office Executive, you will be responsible for performing the following tasks to the highest standards:

• Complete the registration process by inputting and retrieving information from a computer system, confirming relevant information including number of guests and room rates.
• Understand departmental objectives for self and team, and work together to achieve the goal accordingly.
• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received. 
• Ensures guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests.
• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.
• Assist guests with payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment.
• Greet guests with a friendly and sincere welcome in a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions.
• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.
• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for guests as requested.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Listen and extend assistance in order to resolve problems raised by guests.
• Remain calm and alert especially during emergency situations and heavy hotel activity.
• Plan and implement detailed steps by using experienced judgment and discretion.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service to team members and guests.
• Take on an active role in the Executive Lounge team, ensuring effective communication and working as a team in order to reach goals and targets.
• Create a warm and welcoming arrival for guests, ensuring that they feel welcome and “at-home” upon arrival.
• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured.
• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager/ Assistant Manager, Front Office to follow-up where appropriate including all operational issues.
• Follow-up with all guests to ensure satisfaction with problem resolution.
• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation.
• Ensure that VIP guests are treated personally and recognized as an individual.
• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.
• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct.
• Input information into hotel operating system regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members.
• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting.
• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton brand.
• Keeping up to date with information on facilities, attractions, and places of interests, sightseeing and activities in and around the hotel.
• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering, and other relevant departments.
• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken.
• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.
• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis.
• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups.
• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly.
• Ensure that the front desk stock is managed and not wasted, maintaining costs where applicable.
• Keep up to date and aware of competitor activities in order to be well informed.
• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.
• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed.
• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly.
• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests.
• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges.
• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest.
• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money.
• Attempt to communicate with guests in guests’ native language, if necessary.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for? 

A Front Office Executive serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Able to perform moderately complex mathematical calculations without error.
• Able to access and accurately input information using a moderately complex computer system.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Good interpersonal skills to provide overall guest satisfaction.
• Able to work under pressure and deal with stressful situations during busy periods.
• 1 or 2 years of related working experience preferred.

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Available Location:

• Orchard Rendezvous Hotel

Ascott International Management Pte Ltd.

Job Description

COMPANY DESCRIPTION

The Ascott Limited (Ascott) is one of the leading international lodging owner-operators, with headquarters in Singapore. The company's serviced residence and hotel brands include Ascott, Citadines, Somerset, Quest, The Crest Collection, lyf, HARRIS, FOX HARRIS, YELLO, POP!,Preference and HARRIS Vertu, with each brand catering to the distinct needs of our guests.

We have a portfolio of more than 100,000 units in more than 170 cities across over 30 countries. From fully funished residences to hotels, Ascott offers the perfect blend of quality services and accommodation choices favoured by long stay and transcient and leisure travellers. Ascott is internationally recognized for its brands, winning awards and accolades including the prestigious World Travel Awards for the category of "Leading Serviced Apartment Brand" in various countries that it operates in.

As an employer, The Ascott Limited is proud to be recognised by Tripartite Alliance for Fair & Progressive Employment Practices (TAFEP) as a Human Capital Partner (HCPartner), and commended for our efforts in investing in human capital development and adopting fair and progressive workplace practices.

We are a wholly-owned subsidiary of CapitaLand Limited.

RESPONSIBILITIES

You will support the daily guest service operations in our Serviced Residence. You will also create a pleasant and lasting atmosphere that enables residents' satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities You will:

• Assist residents with check-in and check-out procedures

• Ensure all residents are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all residents' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist residents in making travel, tours and restaurant reservation arrangements

• Manage residents' accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Assist with the onboarding process for new employees

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers

• Receive and convey messages to residents promptly

• Handle the safekeeping of cash and residents' valuables and belongings

• Perform related tasks as assigned

QUALIFICATIONS

Job Requirements You have:

• 2 years of relevant work experience preferably in the hospitality industry

• Entry level candidates who have attained a Degree or Diploma in Hospitality, Hotel Management, or an equivalent qualification are welcomed to apply

• Service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts
  

OTHER INFORMATION

Benefits

• 5-day work week in consideration of our culture of work-life balance

• Flexible benefits with comprehensive medical coverage for self and family

• Learning and development opportunities

• Subsidised rates at Ascott Serviced Residences

• Advocate staff volunteerism

• Wellness programmes

• We regret to inform you that only shortlisted candidates will be notified

• 공고와 관련한 추후 면접진행 및 채용과정, 당사자간 합의 및 계약 사항에 대해서는 KOTRA가 책임지지 않음을 알려 드리오니 착오 없으시기 바랍니다.

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

• Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.

• Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.

• Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.

• Adhere to occupational, health and safety legislation, policies and procedures.

• Perform other duties as assigned by the Management.

Job Requirement:

• Possess at least Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent

• At least 1 year of working experience in the related field

• Required Skills: Opera System, HotSOS System, Microsoft Office

• A team player with an eye for detail

• Good customer service & communication skills

Keck Seng Hotel

Job Description

• Assist the Senior/Duty Managers in directing and supervising the activities of the Front Office department.
• Attend to all guests' queries, improvement feedbacks and compliments, and attend to guests' needs promptly and professionally.
• Assign rooms for all arriving guests after checking the guest preferences in the absence of Room Controller.
• Adhere to occupational, health and safety legislation, policies and procedures.
• Perform other duties as assigned by the Management.

Job Requirements

• Possess at least Professional Certificate/NiTEC in Hospitality/Tourism/Hotel Management or equivalent
• At least 1 year of working experience in the related field
• Required Skills: Opera System, HotSOS System, Microsoft Office
• A team player with an eye for detail
• Good customer service & communication skills

8 ON CLAYMORE

Job Description

Job Overview
The Guest Service Executive is responsible for overseeing the overall daily functional activities of Novotel Living Singapore Orchard.
Guest Service Executive responsibilities need to be carried out in a planned, organized manner and it is important to ensure that they are in compliance with the Service Apartment Policies and Procedures. While carrying out these duties, he/she makes sure that the services delivered to the guests are consistent in quality and meet the required standard. Guest Service Executive supervises and trains guest service staff to have a high standard for guest delivery and efficient communication between all service staff. They ensure all guests are assisted with any complaints or service issues

Roles & Responsibilities

● Responsible for greetings every guest at the Reception Area

● Prepare Registration Card , Confirmation and Keys for Registration

● Register arriving guest with professional and room tour of the hotel facilities

● Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests

● Communicate effectively with guests and fellow team members

● Facilitate guest departures daily by following established procedures to close guest accounts and determine future room availability

● Processing guest payments

● Regularly calculates and/or posts monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.

● Courteously answers inquiries and accept reservations, both in person and over the phone. Accurately and professionally communicate hotel rates and information, utilize suggestive selling techniques, demonstrate advantages, and create value for our guests

● Strategizing and monitoring the daily activities of Guest Service Officer operations

● Control cash and credit transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel policy.

● Overseeing and assessing Guest Service Office activities, and providing them with regular performance-related feedback

● Assisting customer service staff with duties where required

● Training staff in areas of customer service and Accor Policies

● Other related duties as assigned by the Guest Service Manager/ Front Office Manager

AlwaysHired Pte. Ltd.

Job Description

A modern luxury hotel with a story to tell! We are looking for a friendly and service-oriented Guest Service Executive to deliver exceptional customer experience!

Benefits:

• Work Schedule: 5-day work week (rotating shifts – Morning, Afternoon, and Night)

• Basic Salary: $2,800 – $3,200

• Meal Allowance

• Variable Bonus

The Role:

• Work closely with the Assistant Manager to deliver courteous and timely service to all hotel guests.

• Address guest complaints, requests, and inquiries promptly and tactfully.

• Understand guest preferences to ensure services meet their expectations.

• Stay informed about hotel facilities, functions, and tourist-related information.

• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.

• Handle any additional tasks assigned by superiors diligently and professionally.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Gisalle Lim

Registration Number: R23115299
AlwaysHired Pte Ltd
EA Licence No: 24C2293

The Supreme HR Advisory Pte Ltd

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry’s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Job Description

F&B Executive (Front of House)
Working Days & Hours:
4.5 days per week

• Wednesday – Friday: 11am – 3pm, 6pm – 12am

• Saturday: 10am – 3pm, 6pm – 12am

• Sunday: 10am – 5pm

Salary:
$3,000 – $3,500

Location:
Telok Ayer Street

Job Scope

• Greet and seat guests in a professional manner

• Take orders accurately and enter into the POS system

• Serve food and beverages 

• Ensure tables are clean, reset, and ready for the next guests

• Handle guest inquiries and provide recommendations when needed

• Maintain cleanliness of the dining area and workstations

• Assist with opening and closing duties as assigned

• Work closely with kitchen and service teams to ensure smooth operations

• Uphold hygiene and safety standards at all times

Requirement 

• 1-2 years relevant experience

Bartender

Working Days & Hours:
4.5 days per week

• Wednesday – Friday: 11am – 3pm, 6pm – 12am

• Saturday: 10am – 3pm, 6pm – 12am

• Sunday: 10am – 5pm

Salary:
$3,000 – $4,000

Location:
Telok Ayer Street

Job Scope:

• Create SOPs as a team and manage daily bar operations with precision

• Take charge of bar preparation, stock levels, and timing

• Keep the bar clean, safe, and running smoothly

• Maintain drinks hygiene standards and workplace safety

• Assist the Head Bartender with cost management, quality control, and training of new staff

Requirements:

• Must have bar experience

Chan Kai Wen Reg R23114137
THE SUPREME HR ADVISORY PTE LTD
EA No: 14C7279

HOTEL NUVE URBANE PTE. LTD.

The NuVe Group is a collection of curated hotels that provide an iconic lifestyle hospitality for the modern travellers, allowing guests to be a part of local culture and the community.

Job Description

DESCRIPTION

Job Title

Senior Guest Relations Officer

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

• Performs check-ins and check-outs.
• Ensure all reservations are entered in timely and accurate manner.
• Handles guests enquires and complaints.
• Attend to customer's need and ensure customer satisfaction.
• Follow up on email enquiries.
• To work closely with Housekeeping and Maintenance Department
• To carry out our duties and responsibilities assigned.
• This role will report to the Hotel Manager.

Job Benefits

• Medical and Dental Benefits
• Birthday leave
• 2 off days per week
• Shift and meal allowances
• Revenue incentive
• Referral fee
• Overseas incentive Trip
• Opportunity to promote to manager

Job Requirements :

• Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
• 1 year work experience required.
• Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.

RED DOOR GROUP PTE. LTD.

Job Description

Are you warm, outgoing, passionate, authentic, and inspiring?
If this sounds like you, we’d love to meet you!

Artemis Grill & Sky Bar, Singapore's premier rooftop dining destination, combines breathtaking skyline views with Mediterranean-inspired cuisine, offering an elevated experience of innovation, flavour, and elegance.

Join a team where passion meets creativity, and every day is a celebration of excellence!

What You'll Do:

As a Guest Relations Executive, you’ll be at the heart of creating unforgettable dining experiences for our guests.

Here’s what you’ll tackle every day:

🌟 Set the tone - Greet guests warmly, guide them to their tables and assist with seating and handle phone calls and respond to email inquiries professionally and promptly.
📅 Master reservations - Make, confirm, and manage bookings while keeping the waiting list and seating chart running smoothly.
🤝 Team up - Coordinate with Service and Kitchen staff to handle special requests, such as dietary needs or personalized table arrangements.
🎉 Celebrate moments & Stay a step ahead - Print special occasion menus and set up tables to create unforgettable memories and anticipate guests’ needs and proactively fulfil their requests.

What Can You Bring to the Table?
We’re looking for someone who radiates positivity and professionalism, with skills and qualities such as:

💡Minimum one (1) year of related experience in a casual dining environment
🔥 A supportive personality with a can-do attitude with a passion for working in a fast-paced, dynamic environment and be a team player and support fellow staff members and have a guest-first approach to hospitality with demonstrated ability to interact with customers, employees and third parties that reflects highly on the Restaurant, the brand and the Company
💬 Excellent interpersonal and communication skills with an ability to represent our restaurant, brand, and company with pride and professionalism, be well-groomed and have a professional disposition

What’s in It for You?

💰 Up to $3,500 monthly + Monthly Incentives Package + Sign-on bonus of up to $3,000 
📅 5-day workweek with flexible shifts
✨ Group insurance coverage for peace of mind, staff meals and 50% employee discount at both restaurants, late-night transportation for your convenience 

Due to the lack of work quota, this position is only opened for Singaporeans and Singapore PRs.*

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Responsibilities:

• Supervise and coordinate all in-room dining operations, ensuring smooth and efficient service delivery.
• Train, mentor, and motivate a team of in-room dining staff, fostering a positive work environment and promoting teamwork.
• Take charge of guest orders, ensuring accuracy, timeliness, and adherence to quality standards.
• Collaborate with the culinary team to ensure menu offerings are up-to-date, appealing, and meet guest preferences.
• Maintain a thorough knowledge of the menu, including ingredients, preparation methods, and allergens, to assist guests with their dining choices if order takers need your assistant.
• Handle guest inquiries, complaints, and special requests promptly and professionally, striving to exceed expectations.
• Monitor inventory levels, place orders for supplies, and ensure proper storage and handling of food and beverage items.
• Uphold and enforce health and safety regulations, maintaining a clean and organized work environment.
• Collaborate with other departments, such as housekeeping, butlers and front office, to ensure seamless guest experiences.
• Stay updated with industry trends, new techniques, and emerging technologies in the field of in-room dining.

Job Requirements

Education & Certification

• Diploma/Degree in hospitality or related field preferred.

Experience

• Experience in a similar role within the hospitality industry, preferably in a luxury hotel or resort setting.

Other Prerequisite

• Leadership skills, with the ability to inspire and motivate a team to deliver exceptional service.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests and colleagues.
• Strong organizational and multitasking abilities, with a keen eye for detail and the ability to work under pressure.
• Exceptional problem-solving skills, with the ability to think quickly and find effective solutions in a fast-paced environment.
• A passion for providing outstanding guest service, with a genuine desire to exceed guest expectations.
• Flexibility to work various shifts, including night shift and public holidays, based on business needs.
• Familiarity with point-of-sale systems and other relevant technology used in in-room dining operations.
• A commitment to upholding health and safety standards and ensuring compliance with all relevant regulations.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

The Ascott Limited

Since pioneering Asia Pacific’s first international-class serviced residence with the opening of The Ascott Singapore in 1984, Ascott has grown to be a trusted hospitality company with more than 950 properties globally. Headquartered in Singapore, Ascott’s presence extends across more than 220 cities in over 40 countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA.

Job Description

OASIA RESORT SENTOSA

Job Description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Four Points by Sheraton Singapore, Riverview

Four Points by Sheraton Singapore, Riverview offers 476 guest rooms, including nine suites, each a stylish sanctuary with contemporary elegance, modern conveniences, and charming river or city views. Premium and Deluxe Rooms feature spacious work areas for business travellers, while Junior Suites include a separate living room with sofa bed. Executive Suites on higher floors offer cosy living areas with stunning river views, and Family Rooms provide one king and two twin beds for comfort and togetherness. Select accessible rooms are thoughtfully designed for guests with disabilities.

Job Description

Millennium & Copthorne International Limited

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Roles & Responsibilities:

• Provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries.
• To develop and maintain close business contact with house guests and to provide personalized service whenever possible
• Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times.
• Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Guest Service:

• To provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes, and packages are delivered in a timely manner.
• To deal with irate guests and find ways to resolve issues to the guest's satisfaction.
• To serve as concierges, assisting guests with ground transportation, restaurant or entertainment reservations, and providing other information about the locale.

Experience:

• Experience in Guest Services, with a strong knowledge of Calgary and surrounding areas
• Exceptional interpersonal skills to enhance the service standards throughout the operation
• Good communication and time management skills
• Able to organize, plan ahead and manage workload
• Preferably 1 year of Front Office experience
• Ability to work effectively in an innovative, fast-paced, and multi-tasked environment

JW Marriott Hotel Singapore South Beach

Job Description

Public Service Division

The Public Service Division (PSD) aims to build a first-class Public Service for a successful and vibrant Singapore. PSD stewards One Trusted Public Service by:

Job Description

[What the role is]

[What you will be working on]

We are looking for a dedicated and service-oriented Lecturer to join our School of Hospitality. The successful candidate will support curriculum delivery in Hotel and Leisure Management, with a strong focus on Front Office (FOH) Operations. You will play an important role in equipping students with practical skills and service excellence standards needed for frontline hospitality roles.
This role is ideal for professionals with hands-on operational experience who are passionate about nurturing the next generation of hospitality talent.

[What we are looking for]

Qualifications & Experience:
• A relevant academic qualification in hospitality, hotel management, or related fields. A diploma or degree is acceptable.
• At least 5 to 8 years of industry experience in Front Office operations within hotels, resorts, or hospitality venues.
• Solid understanding of guest service standards and hotel systems (e.g., PMS, TMS).
• Strong interest in hospitality education and a willingness to support student development both in and out of the classroom.
• Prior experience conducting training or mentoring in a hospitality setting is an advantage.

Teaching & Professional Skills:
• Ability to deliver lessons in areas such as Front Office Operations, Guest Relations, or other service-centric modules.
• Good communication and interpersonal skills, with the ability to engage learners in a practical and approachable manner.
• Willingness to assist in curriculum enhancement, student assessments, and hands-on practical training.
• Comfortable using digital tools and technology in a teaching or demonstration environment (e.g., videos, PMS/TMS software simulations).
• A collaborative and professional approach to working with academic teams and industry partners.

OUE Restaurants Pte Ltd

OUE Restaurants

Job Description

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
• Answer calls, note down booking reservations, and update accordingly
• Manage and operate POS systems, including all card and cash transactions
• Assist in order-taking, recommend menu specialties, and upsell current and upcoming promotions
• Check and ensure bills’ accuracy before printing it for guests
• Balance cash floats at the start and end of each shift, maintaining financial integrity
• Assist in self-collection take-away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables and service areas according to SOP
• Assist to clear tables and dishes from the dining area and side stations
• Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary
• Assist in beverage preparation and support daily kitchen operations
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Any other duties as assigned by Management

Requirements

• High school diploma or equivalent
• Previous experience in customer service, call centre, or restaurant settings is preferred
• Excellent communication skills; verbally and in writing
• Strong problem-solving skills with the ability to handle customer complaints effectively and with empathy
• A team player to work collaboratively in a team environment
• Proficiency in POS systems and online booking systems (I.e., Chope)
• Possess organizational and team management skills with a strong and professional approach to guest service

Benefits

• Annual Leave, Family Care Leave, Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided

Luxury Hotels & Resorts (Thailand) Ltd.

Job Description

JW Marriott

Job Description

The Ascott Limited

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned
  

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Hotel Traveltine

Job Description

• PRIMARY OBJECTIVES

• To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out.

• To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction.

• To be smart and tidy in personal appearance.

• To greet and welcome all guests’ with a smile and cheerful appearance.

• MAIN DUTIES AND RESPONSIBILITIES

• To supervise sections in Front Office, such as reception, cashier, telephone, reservation and baggage services. To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.

•  To ensure guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. To assist in checking in / out of guests.

•  To assist to inspect rooms assigned to VIPs before their arrival and ensure that the complimentary amenities are provided in the VIP’s room. To ensure that General Manager, Secretary, Sales and other relevant Departments are informed of the VIPs. To meet and escort the VIPs to their rooms.

•  To check Log Book for messages and follow up actions before commencement of shift.  To ensure keys in custody are issued only to authorized personnel. To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.

• To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.

• To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.

• To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training.

• To conduct spot checks on the outlets in the absence of Outlet Manager.

• To monitor room inventory closely to maximize revenue and occupancy from group allotments.

• To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

• Any other suitable tasks as and when assigned by Senior Guest Services Manager and Front Office Manager.

Hilton Garden Inn

Job Description

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.

• Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests

• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution

• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards

• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager

• Respond promptly to guest requests for a supervisor or manager

• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place

• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel

• Ensure our customers receive a fast, efficient and friendly check in and check out

• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained

• Preparation and co-ordination of group arrivals/departures.

• Ensure a good performance oriented working environment within the department and motivate the staff

• Participate regularly in training courses and put the skills learned there into practice

• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly

• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel

• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

Qualifications - External

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts

• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information

• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

JW Marriott Hotel Singapore South Beach

Job Description

WORLDWIDE HOTELS MANAGEMENT (V) PTE. LTD.

Job Description

Are you looking for an exciting new opportunity to develop your skills and grow your career? Look no further! As part of our team, you will have the opportunity to work with passionate and dedicated professionals who share a common goal: team to ensure guests are served with a premium product and a memorable experience. We are committed to providing our employees with a supportive and inclusive work environment, where everyone has the chance to learn, grow and succeed!

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.
• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing
• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards
• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion
• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel
• Participate in company's sustainability effort for the environment and being an inclusive employer

Requirements:

• Minimum Secondary Education
• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided
• Able to speak and understand English
• Independent and able to work under pressure.
• Comfortable to work during weekends and public holidays.
• Singaporeans only.

TYRWHITT HOSPITALITY PTE. LTD.

Job Description

About the role

Join the dynamic team at TYRWHITT HOSPITALITY PTE. LTD.' as a Front Office Executive. In this full-time role based in the Kallang Central Region, you will be the first point of contact for our guests, ensuring a seamless and memorable experience from check-in to check-out.

What you'll be doing

• Warmly greeting and assisting guests upon arrival and throughout their stay

• Handling all front desk operations, including check-in/check-out, reservation management and customer inquiries

• Providing exceptional customer service and resolving any guest concerns promptly and professionally

• Maintaining accurate records and updating guest information in our systems

• Coordinating with other hotel departments to ensure guest needs are met

• Promoting hotel facilities and services to drive guest satisfaction and loyalty

What we're looking for

• Previous experience in a front office or guest services role within the hospitality industry

• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

• Excellent problem-solving and conflict resolution skills

• Knowledge of hotel management software and other relevant technologies.

• On-the-job training will be provided

• A passion for providing exceptional customer service and creating memorable guest experiences

• Flexible and adaptable, able to work in a fast-paced environment

• Able to work on rotating shifts (including night shift), weekends and public holiday.

What we offer

At TYRWHITT HOSPITALITY PTE. LTD.', we value our employees and offer a range of benefits to support your professional and personal growth. These include:

• Competitive salary and performance-based bonuses

• Comprehensive health and wellness benefits

• Opportunities for career development and training

• Discounts on hotel stays and dining experiences

• A dynamic and collaborative work environment

About us

TYRWHITT HOSPITALITY PTE. LTD.' is a leading hospitality company with a growing portfolio of hotels and resorts across the region. Our mission is to create exceptional experiences for our guests, and we strive to do so through our commitment to excellence, innovation and sustainable practices. Join our team and be a part of our exciting journey!

Apply now to become our next Front Office Executive and contribute to the success of TYRWHITT HOSPITALITY PTE. LTD.'.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Job Summary:

We are looking for a service-oriented and professional Front Office Executive to join our Front Office team. As a key point of contact for our guests, you will ensure a smooth arrival and departure experience while delivering warm, attentive service throughout their stay. You will support daily front desk operations, collaborate with cross-functional teams and uphold the highest standards of guest engagement and satisfaction.

Primary Responsibilities:

• Deliver a seamless and welcoming check-in and check-out experience for all guests.
• Conduct lobby hosting and in-room registration as required to personalize guest arrival.
• Handle guest enquiries, requests and feedback promptly and professionally.
• Assist with room allocation, special request and ensure guest preferences are honored.
• Coordinate with Bell, Butler and Housekeeping teams to ensure rooms are well prepared and guest services are delivered timely.
• Monitor room inventory and manage walk-in and overbookings in line with hotel's policies.
• Perform accurate billing and payment transactions in accordance with hotel's procedures.
• Maintain detailed and accurate records in the Property Management System (PMS).
• Support the Front Office leadership team in training and mentoring junior team members.
• Ensure the lobby and front desk areas are clean, organized and reflective of the hotel's brand standards.
• Resolve guest concerns and feedback or escalate issues to ensure prompt resolution and guest satisfaction.

Requirements:

• Diploma in Hospitality Management or related discipline.
• Minimum 2-3 years of Front Office or Guest Services experience, preferably in a luxury hotel setting.
• Proficient in hotel systems such as Opera PMS and Microsoft Office.
• Strong interpersonal and communication skills with a natural guest-first attitude.
• Ability to work well under pressure and handle multiple tasks efficiently.

Our Jungle Resorts - Khao Sok

Job Description

Courtyard by Marriott Phuket, Patong Beach Resort

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Marriott International

Job Description

Ascott International Management (Thailand) Co., Ltd.

Job Description

Courtyard by Marriott Phuket, Patong Beach Resort

Job Description

Marco Polo Hongkong Hotel

Job Description

  Responsibilities:

• Supervise the overall activities at the Front Desk.

• Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.

• Provide proper training is provided to all Front Desk subordinates and new recruits.

• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.

• Ensure all daily reports and statistics are generated according to the management requirement.

• Daily shift briefing to all Front Desk subordinates.

• Perform any other duties assigned.

    Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum 2 years work experience in Hotel / Customer Service 

• Able to work independently and handle shift duties 

• Good command of spoken English and Mandarin

• Candidate with less experience will be considered as Guest Relations Officer

The Fullerton Hotels and Resorts

Job Description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.

• To provide courteous and efficient service and if possible to comply with each and every guest request.

• Check out guests courteously and accurately.

• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.

• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.

• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.

• Preferably 1 year of relevant experience in hospitality industry.

• Knowledge of Opera system will be an added advantage.

• Pleasant disposition with good interpersonal skills

• Able to work on rotating shifts including weekends and public holidays.

City Dynamic Co., Ltd.

Job Description

SUMMARY:

The Guest Experience Assistant is an ambassador who supports the Sales Gallery in creating authentic and memorable moments that distinguish us from other brands. This role is dedicated to prioritizing guests at every stage of their journey. Ideal candidates are passionate about connecting with new people, making spontaneous and lasting impressions, and thinking creatively to enhance the overall guest experience.

 Duties and Responsibility: 

·Welcome guest upon arrival to their designated areas.

·Provide personalised service to prospective tenants, proactively engaging with them in the gallery’s public areas and addressing their needs.

·Ensure maximum guest satisfaction by offering attentive service from arrival to departure.

·Maintain a comprehensive understanding of standard leasing procedures, including correct documentation and availability sources within internal systems.

·Maintain thorough knowledge of the residence project, including features, services, key concepts, daily updates and events.

·Respond promptly and professionally to guest emails.

·Handle all incoming and outgoing calls accurately and courteously, ensuring smooth internal and external communication in line with brand standards.

·Assist with guest transportation arrangements, including house car services and taxis.

·Attend to guest issues and escalate to the Sales Gallery Manager when necessary.

·Ensure the gallery reflects brand standards through consistent service delivery and attention to detail.

Requirements:

·Relevant working experience in a luxurious hotel or hospitality setting.

·Formal hotel training by a recognized technical institute is preferred.

·Excellent command of both written and spoken English and Thai.

·Attentive to details and excellent interpersonal and communication skills.

·Outgoing personality and people-oriented. A team player.

BHIRAJ BURI GROUP

Job Description

Job Responsibility :

• Strategic planning  and compliance programs
• Providing service for internal and external customers
• Telephone service
• Welcome and assist to VIP/VVIP Guest
• Business Center Service
• Handling guests complaint
• Case management found the cases of missing and disappeared (Lost & Found)
• Coordination and service locations

Job Specification :

• Bachelor’s degree in any field.
• Bachelor Degree or higher in any field.
• At least 3 years’ experience in service.
• Good analytical, problem solving.
• Ability to work well under pressure with service minded and strong interpersonal skills
• Good computer skills especially in MS Office.
• Good command in English Language.

Worldwide Hotels Management (H) Pte. Ltd.

Job Description

Responsibilities:

• Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion

• Execute all reasonable work processes as instructed by the Company / its Managers from time to time towards the smooth management / operations of the Hotel

• Participate in company's sustainability effort for the environment and being an inclusive employer.

Requirements:

• Minimum Secondary Education

• Minimum 3 years of hotel front office working experiences preferred. Candidates with no related experience will also be considered as on- the-job training will be provided

• Able to speak and understand English

• Willing to work 10 - 12 hours rotating shift & assigned to our designated hotel branch.

• Independent and able to work under pressure.

• Comfortable to work during weekends and public holidays.

• Singaporeans only.

*We regret to inform that only shortlisted candidates will be notified

Marriott International

Job Description

Marriott International

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

L & H Hotel Management Co., Ltd.

Job Description

Robinson Department Store Public Co., Ltd.

Job Description