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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Hotel Sales Executive

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with companies who need our meeting facilities and hotel room accommodations
• Meeting directly with logistics staff at these companies to find out what their needs are in the coming months and identifying what the hotel can do for them
• Writing and sending quotations and contracts to potential clients to secure future business
• Ensuring that a booked event will go smoothly on the day of the event.
• Soliciting corporate guest feedback
• Using that feedback to help us improve our hotel services & operations
• Improving the Standard Operating Procedures (SOPs) for sales & marketing

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for human connection and ability to learn.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You really love the business of hotel sales & marketing within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You’re a master at making sales calls and asking for the sale.
• You truly love the sense of achievement in winning new business.
• You are flexible and can change focus quickly.
• You want the challenge of increasing our rooms business and meetings business.
• You can start your new job here in Vientiane, Laos as soon as possible.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a hotel Sales Executive in 4 or 5 star hotels
• Previous experience living/working outside your home country, preferably in Asia.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager with a strong hospitality background.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Candidates are invited to send in their CV with photo to:

Belmont International Hotels
Email: hrmlaos@belmontasia.com

Only short listed applicants will be contacted. Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Chef de Cuisine

This challenging full time hands-on position is for you if you:

• have experience in French/Mediterranean/Western Cuisine.
• are an accomplished chef who loves to cook, with a passion for creating new dishes, a strong personal style, and desire the freedom in the creation of the menu.
• gain satisfaction from meeting & talking with the guests in the restaurant.
• have advanced culinary skills, including food production, creation of new dishes, and presentation skills.
• have experience in a la carte and banquet cookery as well as cocktail style finger food.
• have a minimum of 3 years experience supervising in a medium volume, scratch-cooking kitchen.
• have strong organization and communication skills because you have to coordinate and work with other departments in the hotel.
• are willing to work with a young team who will need hands on training from you.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

The Singapore EDITION

Job Description

The Pan Pacific Hotel Singapore

Job Description

We are looking for a Lifestyle Manager. You will oversee the operations at St Gregory Spa & pool and play a pivotal role by implementing strategies to achieve operational and financial performance targets with a consistent delivery of memorable lifestyle experiences. If you are an organized, detail-oriented individual with a passion for delivering excellent and memorable guest experiences, we want you to be part of our growing team.

Job Description:

• Prepare, implement and update business and marketing plans.
• Manage the financial budget, control costs and prepare revenue and expense reports for hotel management.
• Ensure the operating procedures and policies manuals for all Lifestyle outlets are developed, implemented and updated as required.
• Manage daily spa & pool operations and liaise with relevant department heads to ensure cleanliness, maintenance and service standards are upheld.
• Manage client feedback and utilize as a motivational training tool and coaching platform.
• Reference and abide by the hotel’s Standard Operating Procedures, Policies & Forms Manuals.
• Works closely with other teams in the hotel to offer Spa discount vouchers / introduce Spa experiences to visitors.
   

Job Requirements:

• Bachelors Degree in Lifestyle, Wellness or Spa from a recognized hospitality / tertiary institution.
• 2 years or more experience in a similar role in a 5-star hotel and/or 5 years in Spa Management.
• Possess relevant internationally-recognized qualifications in massage therapy or other treatments relevant to the services offered by the spa.
• Ability to work with minimal supervision under pressure.
• Able to engender teamwork and make the most of resources to achieve team and business objectives.
• Able to enhance the skills and knowledge of the team through development activities both on and off job.
• Able to drive retail sales in appropriate manner.
• Able to manage and motivate a multicultural and multi-linguistic team.
• Uses a holistic approach to enhance personal well being .
• Responds calmly to challenging, stressful or sensitive situations.
• Demonstrates an energetic and enthusiastic, positive and proactive approach.
• Demonstrates the ability to liaise confidently with all levels of management.
   

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

The Singapore EDITION

Job Description

The St. Regis Langkawi (Integrated Nautical Resort Sdn Bhd)

Job Description

Description

Beauty salon managers oversee the daily operations and staff management in a beauty salon. They ensure customer satisfaction, budget control and inventory management. Beauty salon managers set up and enforce salon rules and cleanliness guidelines. They are also in charge of promoting the salon to attract new clients.

Resort Overview
Luxury hotel on the water
Situated on the southern tip of Langkawi Island, The St. Regis Langkawi is nestled between a centuries-old rainforest and a beach with glimmering views of the Andaman Sea. Here, we promise our guests unparalleled relaxation. Immerse yourself in 5-star, luxury resort living with our oasis-like pool and a private beachfront.

Our resort hotel boasts 85 suites and four overwater villas, complemented with our signature St. Regis Butler Service, a serene spa, a luxury chauffeured limousine service and many other bespoke amenities. Indulge your palate with exquisite masterpieces in one of six dining venues, including fine Asian fusion cuisine at Kayuputi.

Langkawi Island is known as "The Jewel of Kedah." Explore our rich history and natural wonders as you immerse yourself in the beauty, mystique and culture of Langkawi. Live your life exquisitely at one of the island's best addresses.

Our success also depends on our holding true to our Values, which make our culture more vibrant and set us apart from the competition:
Put People First: “Take care of associates and they will take care of the customers”
Pursue Excellence: Dedication to the customer through service and product innovation
Embrace Change: “Success is never final”
Act With Integrity: “How we do business is as important as the business we do”
Serve Our World: Our “Spirit to Serve” strengthens communities and our business

Shangri-La's Boracay Resort & Spa

Job Description

Puri Co., Ltd.

Job Description

ROLES & RESPONSIBILITIES :

Operations and Guest Services

-      Responsible for overseeing daily aspects of all guest service, including customer service, guest reservation, reception, staff scheduling, amenities, and overall guest experience

-      Perform concierge duties such as answering customer inquiries, making a reservation, checking in/out guests, answering any billing questions, responding to all guest concerns, comments or complaints with discretion, professionalism and sense of urgency, and inquiring on guest level of satisfaction

-      Ensure maximum operational efficiencies. Resolve any operational issues in an effective and timely manner

-      Follow all company policies and procedures, ensuring the highest standards of services and facilities

-      Work with various internal departments and hotel team, including Sale and Marketing, Engineering, Front Office, Concierge and Housekeeping to achieve operational excellence

-      Train and manage guest service team members on business objectives, brand standards and hotel standards

-      Maintain current knowledge of all spa services, pricings, offerings, schedules, and other services provided at the spa and the hotel

-      Report and resolve guest challenges with effective solutions, while being mindful of delivering the highest service standards

-      Supervise spa reservations to ensure maximum yield and staff/room productivity

-      Advise team members of last minute changes or additions to schedule and resolve scheduling situations as needed

-      Encourage positive staff behavior and set an example for all team members by using proper etiquette and professionalism at all times

-      Provide constructive feedback to team members to promote a positive work environment, conduct disciplinary procedures when necessary

-      Develop and maintain positive working relationship with staff team and hotel team

-      Inspect work areas and tools/equipment to ensure conformance to standards. Report and follow up on maintenance/repair/cleaning needs until completion

-      Ensure that public and private areas are in impeccable physical condition and well maintained

-      Prepare effective and timely operational and management reporting, including staff roster, staff commission report, monthly performance report

-      Attend all staff meetings, product and treatment training classes

-      Assume training responsibilities to front-line staff as required

-      Maintain accurate inventory counts and place operational, treatment, and retail orders

 Business Performance

-      Work with the management team to meet revenue goals and costs

-      Assist in executing sales and marketing initiatives

-      Upsell and cross-sell services and products to reach revenue goals

-      Assist with sales, promotions, and merchandising of retail products to generate revenue

-      Present and review retail and service performance numbers to the management team on a daily basis

-      Review analysis of data pertaining to financial business performance on a weekly basis with Wellness & Spa Director

 Qualifications : 

-      Aaged between 30 - 40 years old

-      Bachelor Degree in any related field

-      Minimum of 3-5 years of experience as a Assistant Manager or Manager in 5-star luxury spas

-      Spa Manager Certificate required

-      Spa therapy knowledge (body and face)

-      Passionate about delivering exceptional customer experience

-      Computer skills (MS Office), Spa operating systems (Booker), and other operational systems

-      Fluent in English and Thai, both spoken and written

-      Leadership, teamwork, and communication skills are essential

-      Ability to respond to guest and employee concerns with urgency and professionalism

-      Ability to effectively and consistently develop and coach front line staff

-      Good analytical and problem-solving abilities

-      Pleasant and positive attitude with a professional and friendly image to guests and colleagues

Maison Ysaé

Job Description

Location: Sukhumvit 31, 10110 Bangkok

Key responsibilities:

• Client reception & service: Ensure a warm and personalized welcome, manage appointments, and respond to clients' needs by offering exceptional customer service.
• Treatment & service management: Supervise the quality of treatments (facial, body, etc.), ensure adherence to protocols and the establishment’s standards.
• Team management: Lead, train, and motivate estheticians and therapists, ensure smooth scheduling and team cohesion.
• Service development: Participate in the development of the spa’s services and product offerings in collaboration with the management team.
• Operational management: Maintain the spa’s standards (cleanliness, organization, product availability), manage orders, and liaise with suppliers.

Required skills:

• Languages: Native Thai, proficiency in English (spoken and written)
• Aesthetic & beauty knowledge: In-depth understanding of skincare, massages, and current aesthetic techniques.
• Management experience: Strong team leadership skills with the ability to motivate and guide effectively.
• Service-oriented: Excellent interpersonal skills, attention to detail, and a strong sense of customer service.
• Marketing knowledge : Skills in managing social media and online would be a plus.

Preferred profile:

• Passion for the wellness and beauty industry.
• Positive, dynamic, and solution-oriented attitude.
• Favorable experience: Experience in reception or management in a spa or clinic is highly valued.

Benefits :

• Social Security
• 13 days public holidays
• 6 days vacation leave
• Overtime pay
• 1 day off per week
• Starting salary: 30,000 THB

To apply: Send your CV and cover letter to contact@maisonysae.com

Amorita Resort

Job Description

Qualifications & experience

• 2 years' experience as a Spa Manager
• Experienced therapist with experience in various techniques
• Experience in training and monitoring quality of strokes
• Preferably can also teach yoga

Tasks & responsibilities

• Manage spa bookings
• Upsell therapy sessions and spa products
• Monitor quality of sessions and train therapists as needed
• Schedule therapists based on volume of therapy sessions

Circa Logica Group

Job Description

QUALIFICATIONS AND EXPERIENCE

1. College degree or with medical related field.
2. Previous experience in spa or wellness management, at least 3 years
3. DOH License Holder (updated/not expired)
4. Excellent in communication, customer service, and organizational skills – also familiar with financial management.
5. Working knowledge in MS Office preferably MS word and excel.

WORKING CONDITIONS AND PHYSICAL DEMAND

• Spa managers typically work in clean, well-lit, and comfortable spas. They may handle in small spas with only a few employees.
• Spa managers typically work full time, and their work hours may include evenings and weekends. 
• Spa managers may require to attend conferences and trainings or to visit other spas for competitors check.
• Physically fit as you do yoga.

Shangri-La's Boracay Resort & Spa

Job Description

Circa Logica Group

Job Description

Qualifications: 

• College degree or a medical course related to the field
• Previous experience in spa or wellness management, with at least 2 years in a managerial role.
• DOH License Holder (updated/not expired)
• Excellent in communication, customer service, and organizational skills – also familiar with financial management.
• Working knowledge in MS Office preferably MS Word and Excel
• Knowledge in Basic Yoga
• Know how to create spa products and services.
• Willing to work in Panglao, Bohol
• Staff house is provided

Yao Island Village Co., Ltd.

Job Description

Work location: Koh Yao Yai Village Hotel, Koh Yao District, Phang Nga Province

Job description

1. Employees are motivated, trained and developed to achieve standards.
2. Sales projections as defined in the budget are met or exceeded through effective promotion, merchandising and initiative.
3. Demonstrate an exceptional level of professionalism for the staff to emulate.
4. Creates a motivating environment of sincerity, warmth and fun for staff and guests.
5. Assist in ensuring an exceptional spa experience is delivered to all spa guests.
6. Demonstrate an exceptional level of professionalism for the staff to emulate.

HSBC Electronic Data Processing (Philippines) Inc.

Job Description

Some careers shine brighter than others. 

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Spanish Speaking, Assistant Manager Operations (Global Legal Services).   

Job Responsibilities:  

• Identifying unapproved invoices in Legal Tracker and liaising with internal lawyers for approval.
• Acting as single point of contact for credit controllers at the law firms, Accounts Payable and all Legal colleagues around unpaid or unapproved invoices.
• Reviewing all invoices approved, confirming payments status, and engaging with AP for any unpaid invoices.
• Identifying, gathering, and challenging any Purchase Order and invoices not submitted through the Legal Tracker system to understand why the matter is not set up in Tracker and whether this is valid.
• Providing support, guidance, communications, and training to the function on invoice management and billing best practices.
• Ensuring management information and ad-hoc reports are produced in a timely manner, as well as data cleansing and reporting.
• Responsible for evolving / maintaining the invoice management framework and MI financial reporting for Legal function in the Legal GSC.

Job Requirements:  

• Strong spoken and written communication skills both in English and Spanish.
• Bachelor’s degree in finance, or equivalent with minimum of 5+ years of experience in Finance / Procurement / Accounts Payable.
• Some understanding of substantive legal concepts, procedures and terminology will be added advantage.
• Ability to accurately analyze large amounts of information and is experienced in the production of reports.
• Should be highly proficient in Advance Excel and excellent working knowledge of MS PowerPoint.
• Ability to produce Dashboards using spreadsheets efficiently, perform calculations to process large volumes of data.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Capella Hotel Singapore

Job Description

The Assistant Spa Manager oversees all spa operations to ensure full compliance with local regulations and observe quality control in all aspects. The individual practices exceptional guest service and makes sure all colleagues do the same. The individual assists with monitoring and record keeping of spa sales, costs, and profits; participates in and promotes marketing activities; communicates regularly and efficiently with management on all operational aspects. The individual is responsible for supervising colleagues and troubleshooting any issues that arise, assisting with recruitment, orientation, training, performance evaluation and discipline.

Job Responsibilities:

Deliver Service Excellence

• Oversee spa reception, reservations, retail and back of house areas
• Address guest complaints with empathy and courtesy, always finding a resolution to ensure complete guest satisfaction
• Handle correspondences and phone calls
• Verify completeness and accuracy of financial report at the end of shift

Deliver Operation Excellence

• Ensure smooth operational flow
• Maintain database of guest preferences
• Follow up on spa packages, special requests and VIPs
• Responsible for all guest supplies and non-product supplies orders
• Responsible for retail sales and retail inventory management

Manage Self and Team

• Organise and conduct monthly trainings for spa colleagues
• Develop, implement and conduct spa induction programs
• Deal with disciplinary issues of spa colleagues
• Create an effective schedule that meets the needs of the spa
• Assist with the recruitment and selection process of spa colleagues
• Liaise with Director of Spa and Wellness on retail initiatives and incentives

Talent Profile:

• Diploma in Spa & Wellness
• 3 to 4 years of experience in a luxury spa or similar field
• Knowledge of the spa industry

Accor Asia Corporate Offices

Job Description

Integrated Nautical Resort Sdn Bhd

Job Description

Siam Chaophraya Holdings Company Limited

Job Description

Marriott International

Job Description

POSITION SUMMARY

Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 2 years of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J. Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Integrated Nautical Resort Sdn Bhd

Job Description

Marriott International

Job Description

JOB SUMMARY

Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker room areas. Position focuses on ensuring guest and employee satisfaction and achieving the operating budget.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the spa, guest services, or related professional area.

CORE WORK ACTIVITIES

Supporting Management of Spa Operations and Budgets

• Assumes the responsibilities of the Spa Director in his/her absence.
• Ensures all employees have the proper supplies, equipment and uniforms.
• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.
• Manages supplies and equipment inventories within budget.
• Maintains cleanliness of spa and related areas and equipment.
• Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.

Ensuring and Delivering Exceptional Customer Service

• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.
• Handles guest problems and complaints.
• Empowers employees to provide excellent customer service.
• Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement.
• Strives to improve service performance.

Conducting Human Resources Activities

• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns.
• Ensures employees understand expectations and parameters.
• Brings issues to the attention of the department manager and Human Resources as necessary.
• Observes service behaviors of employees and providing feedback to individuals.
• Participates in employee progressive discipline procedures.
• Participates in an on-going employee recognition program.
• Reviews comment cards and guest satisfaction results with employees.
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job.
• Supervises on-going training initiatives and conducting training when appropriate.
• Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team.
• Celebrates successes and publicly recognizes the contributions of team members.
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
• Assists the Spa Director in managing the day-to-day operations of the spa as necessary.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Buahan, a Banyan Tree Escape

Job Description

We are seeking a talented and dedicated individual to fill the position of Spa & Wellbeing Manager at the exclusive and beautiful Buahan Banyan Tree Escape. The primary responsibilities include managing daily spa operations, ensuring high-quality service for guests, and developing innovative health and wellness programs.

Qualifications:

• Minimum of 2-3 years of experience in spa or wellbeing management.
• Strong leadership skills and excellent communication abilities.
• Detail-oriented and customer service-focused.
• Ability to work in a team and under pressure.

Be a part of creating extraordinary experiences for every guest.

• Tersedia jam fleksibel
• Diperlukan 2-3 tahun pengalaman kerja yang relevan untuk posisi ini
• Pelamar harus memiliki KTP
• Tanggal mulai kerja: 01 August 2024

Capella Hotel Singapore

Job Description

The Assistant Spa Manager oversees all spa operations to ensure full compliance with local regulations and observe quality control in all aspects. The individual practices exceptional guest service and makes sure all colleagues do the same. The individual assists with monitoring and record keeping of spa sales, costs, and profits; participates in and promotes marketing activities; communicates regularly and efficiently with management on all operational aspects. The individual is responsible for supervising colleagues and troubleshooting any issues that arise, assisting with recruitment, orientation, training, performance evaluation and discipline.

Job Responsibilities:

Deliver Service Excellence

• Oversee spa reception, reservations, retail and back of house areas
• Address guest complaints with empathy and courtesy, always finding a resolution to ensure complete guest satisfaction
• Handle correspondences and phone calls
• Verify completeness and accuracy of financial report at the end of shift

Deliver Operation Excellence

• Ensure smooth operational flow
• Maintain database of guest preferences
• Follow up on spa packages, special requests and VIPs
• Responsible for all guest supplies and non-product supplies orders
• Responsible for retail sales and retail inventory management

Manage Self and Team

• Organise and conduct monthly trainings for spa colleagues
• Develop, implement and conduct spa induction programs
• Deal with disciplinary issues of spa colleagues
• Create an effective schedule that meets the needs of the spa
• Assist with the recruitment and selection process of spa colleagues
• Liaise with Director of Spa and Wellness on retail initiatives and incentives

Talent Profile:

• Diploma in Spa & Wellness
• 3 to 4 years of experience in a luxury spa or similar field
• Knowledge of the spa industry

Marriott Hotel Manila

Job Description

Minor Hotel Group Limited

Job Description

Edsa Shangri-La, Manila

Job Description

CJH Hotel Corporation (Camp John Hay)

Job Description

• Flexible hours available
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 15 July 2024

Hilton Hotel

Job Description

A Spa and Recreation Manager is ultimately responsible for overseeing the spa and Recreation operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets.

What will I be doing?

As a Spa and Recreation Manager, you are ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience. A Spa Manager will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage overall operations of the spa
• Manage and carry out procedures, have current knowledge of treatments, and ensure all treatments comply with current legislation and company standards
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Managing spa team members and beauty therapists to ensure high motivation, provision of high quality service and ongoing development
• Drive team to meet and exceed agreed revenue targets through a creative approach to delivering alternative programmes to core fitness-based schemes
• Meeting department annual budget and be accountable for maintaining and operating within financial targets as well as net movement
• Manage customer feedback effectively to ensure continuous service and programme improvement
• Instill brand values and standards to maintain quality on a daily basis
• Liaise with other hotel departments
• Ensure customers and guests receive friendly and consistent personalised service from all team members
• Respond to audits to ensure continual improvement is achieved
• Maintain awareness of department security related to cash, stock and equipment and ensure all department procedures are followed
• Ensure health, safety and COSHH regulations are complied with and club rules are observed by members, clients and guests

What are we looking for?

A Spa and Recreation Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management experience within the spa industry
• Ability to meet financial targets
• Ability to work under pressure
• Excellent grooming standards
• Willingness to develop team members and self
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: :

• Knowledge of the local market
• Relevant qualifications

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

LEGEND SPA AND MASSAGE PTE. LTD.

Job Description

Job Scope:

• A spa manager, oversees all aspects of running a spa, including the staff, finances, and facility management.
• As a spa manager, your responsibilities include interviewing, hiring, and training employees, managing schedules and staff related issues, and tending to the needs of guests.
• Greets guests, offers assistance and consultation on Spa enquiries.
• Answers telephone call in a professional, courteous and polite manner.
• Accepts and accurately records all guest bookings. Ensure that bookings are given equally to therapists.
• Ensure that all cashiering functions are carried out in accordance with accounting procedures.
• Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, in order to enhance guest satisfaction.
• Refers major guest objections to immediate superior to prevent further guest dissatisfaction.
• Ensure he Spa area is clean and tidy.
• Conducts inspections of the Spa areas as directed.
• Ensure accuracy of administrative duties such as daily spa summary revenue form, cash float, general report, daily revenue report, flash report etc.
• Maximize Spa slots, rooms and therapists’ productivity. Up-selling of Spa packages.
• Maximize and Increase Spa capture rate.
• Solve guest complaints and raise customers’ satisfaction.
• Increase inter-action and independence with guests’ contact, in order to raise their confidence level.

Requirements

• Experience in a similar position in the spa or service industry will be an advantage
• Good interpersonal and communication skills
• Ability to understand guests’ needs
• Positive attitude and a good team player
• Able to work shift duties, including weekends and public holidays

Marriott International

Job Description

POSITION SUMMARY

Advise employees on general property information, in-house groups, policy changes, or other pertinent information. Answer questions about available services, general property information and amenities. Confirm guest first and last name and type of treatment scheduled prior to beginning treatment. Monitor and stick to time schedule throughout the day. Advise providers of last-minute changes or additions to schedule and resolve scheduling situations as needed. Promote and sell spa/salon services and retail products. Complete requisitions for additional products, supplies, or equipment. Inspect work areas and tools/equipment to ensure conformance to company standards. Notify Engineering of spa/salon maintenance and repair needs.

Assist management in hiring, training, scheduling, and motivating and coaching employees; serve as a role model. Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations and standards; develop and implement quality improvement or corrective action plans. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education:                                High school diploma or G.E.D. equivalent.

Related Work Experience:       At least 2-years of related work experience.

Supervisory Experience:          No supervisory experience.

License or Certification:           None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

DoubleTree by Hilton Damai Laut Resort

Job Description

Description

What will I be doing? Position Summary (bullet points)
As the Spa Manager, you will be responsible for performing the following tasks to the highest standards:
• Adhere to the customer-first purpose and promptly attend to customers’ needs.
• Communicate well with guests and colleagues.
• Be a positive influence, responsible and proactive in solving problems.
• Seize opportunities for self-improvement by learning new skills.
• Flexible and responsive to changes in work requirements.
• Be a good team player, helping team members achieve team goals.
• Advise on departmental operating procedures and improvement of environmental facilities, etc.
• Maintain vigilance and sense of responsibility at all times.
• Ensure all facilities and equipment are operating well.
• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment.
• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times.
• Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results.

Hilton Hotels Corporation is recognized internationally as a preeminent hospitality company. The
company develops, owns, manages or franchises approximately 2,200 hotels, resorts and vacation
ownership properties. Its portfolio includes many of the world’s best known and most highly regardedhotel brands, including Hilton, Conrad, Doubletree, Embassy Suites Hotels, Hampton Inn,Hampton Inn & Suites, Hilton Garden Inn, Hilton Grand Vacations Company and Homewood Suitesby Hilton.

Integrated Nautical Resort Sdn Bhd

Job Description

Linktrix Consultants Recruitment Co., Ltd

Job Description

Location : Silom
Salary Budget : THB 60,000 - THB 80,000
Language Skills : Fluent in English
Work Policy : Onsite 100%


Key Responsibilities

• Design and execute training programs for spa staff.
• Conduct regular performance evaluations to maintain high service standards.
• Ensure exceptional guest experiences by maintaining high-quality spa services.
• Drive the development of innovative spa products and services.
• Lead and mentor the spa team, fostering a positive and productive work environment.

Qualifications

• Proven experience in spa management and training.
• Comprehensive knowledge of spa treatments and products.
• Excellent interpersonal and communication skills.
• Strong leadership abilities with effective team management skills.
• Keen attention to detail and a commitment to outstanding customer service.
• Background in the hospitality industry is advantageous.
• Certification in spa management or related fields is preferred.
• Must be eligible to work in Thailand and proficient in both Thai and English languages.

NOPPADOL BUSINESS CO., LTD.

Job Description

Overview:

As a Spa Manager, you will oversee the daily operations of our spa facility, ensuring the highest level of customer satisfaction while maintaining operational efficiency. You will be responsible for managing staff, implementing spa policies and procedures, and driving revenue growth through effective marketing strategies and exceptional service delivery.

Initially, you will familiarize yourself with the brand and the branches in Bangkok and manage the stores. After this orientation process, you will be assigned to Vietnam to help establish and manage the Vietnam branch.

Key Responsibilities:

(1) Staff Management:

• Recruit, train, and supervise spa personnel, including massage therapists and receptionists etc.
• Schedule staff shifts, ensuring adequate coverage to meet customer demand while optimizing labor costs.
• Conduct performance evaluations and provide ongoing coaching and feedback to enhance staff performance.

(2) Customer Service:

• Maintain a welcoming and relaxing atmosphere for guests, ensuring exceptional customer service at all times.
• Address customer inquiries, complaints, and feedback promptly and professionally, striving to exceed guest expectations.
• Monitor guest satisfaction through feedback channels and implement improvements as necessary.

(3) Operational Management:

• Oversee day-to-day spa operations, including scheduling appointments, managing inventory, and maintaining cleanliness and safety standards.
• Develop and enforce spa policies and procedures to ensure smooth operations and adherence to regulatory requirements.

(4) Financial Management:

• Develop and manage the spa budget, forecasting revenue and expenses to ensure profitability.
• Implement pricing strategies and promotional campaigns to drive revenue growth and maximize profitability.
• Analyze financial reports and key performance indicators to identify areas for improvement and cost-saving opportunities.

(5) Others

• Collaborate with the marketing team to create compelling promotional materials and advertisements to showcase spa services and specials.

Qualifications:

• Thai citizen
• Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred.
• Proven experience in spa management or a similar role, with a strong track record of success in driving revenue and managing staff.
• Excellent interpersonal and communication skills, with the ability to interact effectively with staff, customers, and vendors.
• Good command of English.
• Strong leadership and decision-making abilities, with a customer-centric approach to service delivery.
• Proficiency in spa management software and Microsoft Office suite.
• Knowledge of spa treatments, products, and industry trends.
• 3-5 years experience in massage/spa business.
• Owning a spa manage license.
• Experience in independently operating massage/spa shops in Thailand is preferred.
• Experience in operating massage/spa shops in Vietnam is preferred.

Benefits:

• Negotiable competitive salary starting from 60,000 THB/month, details to be discussed in person.
• Health insurance
• Social security
• Accommodation in Vietnam
• Paid time off and holidays
• Air tickets for vacation back to Thailand
• Opportunities for career growth and advancement within the company

Aura Bangkok Clinic Co., Ltd.

Job Description

Overall values:

• Strong passion in bringing a high-quality medical service to everyone at a reasonable price.
• Lead, inspire and motivate team member to always stay in a fast-paced, revenue-driven work environment.
• Always analyze and optimize on-the-go. We are bringing the aesthetic industry towards a new break through, there will be many obstacles. Persevere through all of them.
• Advice and coach team member. We value high-growth employees and reward them handsomely. Evaluate and give constructive feedback your team member to support her high-growth career path.
• Excellent presentation skill with strong logical thinking. 
• Excellent management skill. Always plan ahead. Always have backup plan. Strong can-do attitude.
• Always strive only for the best. Always go beyond expectation. Always set an almost impossible goal. Never settle for an easy one.

Job descriptions:

• Preparing guest schedules and ensuring treatments are booked accurately and timely. 
• Schedule appointments for customers and therapists. 
• Assign therapists and explain their responsibilities. 
• Preparing daily sales reports and accompanying work sheets. 
• Ensure timely and accurate billing for treatments. 
• Capable of handling early-stage client concerns and unique requirements. 
• Effectively promote and sell spa programs to groups and walk-in clients. 
• Handle client complaints and feedback, directing them to the proper offices for resolution. 
• Process payments for spa services. 
• Manage spa inventory and restock products as needed.
• Taking on additional responsibilities as needed.

Requirement:

• Graduated in any bachelor’s degree.
• Excellence communication skills in English.
• Ability to communicate in Chinese language is a plus.
• Proven more than 3 years experience in a receptionist function inside the spa would be advantage.
• Good interpersonal skills and a team player.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Quick problem-solving skill.
• Good analytical, logical and mathematical skill.
• 6 days off per month (excluding weekends and public holidays)
• Available for shift work.

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.  

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

The Director of Spa & Wellbeing ensures the smooth operation of the Spa & Recreation, providing guests with excellent service and information of all spa services, recreations and retail products. 

What will I be doing? 

As the Director of Spa & Wellbeing, you will be responsible for performing the following tasks to the highest standards: 

• Adhere to the customer-first purpose and promptly attend to customers’ needs. 

• Communicate well with guests and colleagues. 

• Be a positive influence, responsible and proactive in solving problems. 

• Seize opportunities for self-improvement by learning new skills. 

• Flexible and responsive to changes in work requirements. 

• Be a good team player, helping team members achieve team goals. 

• Advise on departmental operating procedures and improvement of environmental facilities, etc. 

• Maintain vigilance and sense of responsibility at all times. 

• Ensure all facilities and equipment are operating well. 

• Ensure guests have a comfortable and safe experience, and employees can work in a safe environment. 

• Ensure that all activities performed in the spa, fitness room and all areas of the hotel conform to Hilton brand standards at all times. 

• Pay attention to the results of customer satisfaction and loyalty surveys, communicate effectively to team members and conduct training analysis according to the results. 

• Adhere to Hilton service standards and service quality reviews. 

• Assist in department trainings for new employees. 

• Ensure that the daily opening and closing of the spa is carried out smoothly and efficiently. 

• Maintain a high level of cleanliness in work areas including the retail display area, reception area, linen rooms, tea rooms, massage rooms, wet area, outdoor swimming pools and fitness centres. 

• Conduct monthly inventory checks and control inventory, ensuring that items are not kept for more than 3 months. 

• Receive products at the receiving department when they arrive. 

• Provide consistent service to guests, so that they enjoy pleasant, memorable and professional services. 

• Ensure all emails are answered and followed up.  

• Send confirmation letters to confirm massage treatments with guests. 

• Prepare and ensure adequate tea and towels are ready for guests’ use. 

• Make sure to maximize the use of the massage rooms and massage therapists. 

• Rich experience in handling customer complaints to ensure their trust in the hotel. 

• Read and update the message book of Massage Therapists and Receptionists to ensure that each employee signs for confirmation. 

• Pay attention to malfunctioning equipment and follow up with its repair. 

• Assist in the building and maintenance of an efficient team by taking an active interest in team members’ welfare, safety, training and development. 

• Perform other reasonable duties as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Director of Spa & Wellbeing serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write and speak English in order to communicate efficiently with guests and team members. 

• Good interpersonal skills to provide overall guest satisfaction.   

• Able to work under pressure and deal with stressful situations during busy periods.  

• Must be physically fit and able to work long hours. 

• Knowledgeable of all spa treatments, fitness services and retail products available in the Spa & Wellbeing department. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!