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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Marcys Restaurant Pte Ltd

Marcy’s is a bustling 60-seater Seafood bistro situated in a prime location along Duxton Rd. We are a dynamic group of individuals with a passion for genuine hospitality. We believe that true hospitality begins at home and we want to ensure that all staff feel a strong sense of belonging with a company that truly cares.

Job Description

Work Somewhere That Feels Alive

At Marcy’s, we don’t just pour drinks — we craft experiences. Our bar is intimate, warm, and always full of character. We’re looking for a bartender who loves the craft, thrives on good energy, and takes pride in making every guest feel seen and cared for.

If you’re curious about flavour, eager to learn, and enjoy connecting with people, this might be your perfect fit.

Marcy’s is a seafood bistro in Duxton, known for its bold yet comforting food that bridges Latin American and Southeast Asian influences. We celebrate creativity, generosity, and the art of making people feel at home.

Our bar is an essential part of that story, where signature cocktails meet classics done right, and where every night feels a little different, in the best way possible.

• Craft both house cocktails and timeless classics with consistency and care
• Learn our signature drinks — from the Southern Sirens (our oolong, elderflower spirtz to the Star of Magellan (our southern lights inspired martini) and make them your own
• Build knowledge of spirits, wine, and flavour balance
• Engage with guests at the bar and on the floor, creating an experience that feels personal and effortless
• Work closely with the team to keep service smooth, fast, and fun
• Aid with ordering, stock keeping and management
• Help maintain cleanliness, prep, and organisation across the bar

• Evening shifts only – no split shifts
• 44-hour work week – 5 days on, 2 days off
• Daily staff meal and late-night transport provided
• Performance incentives and recognition for excellence
• Ongoing training in cocktail craft, service, and wine
• A positive, supportive team that helps you grow
• A chance to progress within the Pleasure Craft Group

You have a genuine passion for drinks, people, and great service
You’re confident, warm, and naturally engaging
You’re curious about flavours and love learning
You thrive under pressure without losing your cool
You believe hospitality is about connection, not perfection

WANG DAE BAK PTE. LTD.

Job Description

Report and assists to the Restaurant Manager in day to day restaurant operation.

Supervise the Restaurant Supervisor, Waiter / Waitress, Host / Hostess.

Set an example by reporting to duty punctually.

Maintains a high standard of personal appearance and hygiene at all times.

Assist in leading the restaurant efficiently in costs and expenses, constantly delivering the highest quality as well as driving high top line revenue and profit.

Provide a professional and courteous service at all times and ensure that all employees follow the example.

Ensure that the place of work and surrounding area is kept clean and organised at all times.

Act as a Manager in duty in the absence of the Restaurant Manager in the outlet.

Be knowledgeable of all services and products offered by the restaurant.

Assist in communication within the outlet and to attend weekly outlet meetings fostering teamwork.

Be knowledgeable to operate the existing POS system.

Plan daily routine checklist and station division according to the work schedule.

Report incidents that require disciplinary actions immediately to the Restaurant / Outlet Manager.

Coordinate the review of outlet’s operation updates annually as requested by the Restaurant Manager.

Support activities and cooperation with the suppliers.

Assist in carrying out scheduled inventories of products and equipment.

Undertake reasonable tasks and secondary duties as appointed by the Restaurant Manager.

Handle guest enquiries and complaints in the outlet in a courteous and efficient manner.

Ensure that the opening and closing procedures established for the outlet are followed.

Assign responsibilities to subordinates implementing a multi-tasking principle and check their performance periodically.

ROYAL ORG PTE LTD

We are looking for people who are humble and willing to learn, as we believe that C H A R A C T E R is the key to success.

Job Description

🚀 Great People. Great Culture. Great Opportunities.

Looking to gain real-world experience and grow in a fun and fast-paced environment? Join us as a Marketing Management Trainee — no experience needed, training provided!

🎯 What You’ll Do

🔹 Customer Engagement

Connect with people and build communication and interpersonal skills.

🔹 Events & Campaigns

Support marketing events, campaigns, and roadshows.

🔹 Marketing & Sales

Gain hands-on experience in marketing and sales.

🔹 Leadership Development

Develop confidence, teamwork, and leadership skills.

✨ What We Offer

✅ Full training and development programme

✅ Dedicated 1-on-1 mentorship from experienced leaders

✅ Fast-track career progression opportunities

✅ High-energy, supportive, and growth-driven environment

✅ Regional and international travel exposure ✈️🌏

✅ A culture that rewards initiative and a can-do attitude 🚀

📍 Full-Time | Singapore

If you’re eager to learn, grow, and take on new challenges, we’d love to hear from you.

🌟 Apply now and start your journey with Royal Org!

Good Job Creations (Singapore) Pte Ltd

Good Job Creations Singapore (License Number: 07C5771) provides total HR solutions with core values of customer focus, teamwork, professionalism and contribution to the society and our clients. Our vision is to create opportunities for Asian talents in Singapore and across the region. For more information, visit us at www.goodjobcreations.com.sg

Job Description

[Job ID: 1649614]
     
Responsibilities

• Prepare Japanese cuisine according to customer orders and preferences.
• Cook a variety of Japanese deep-fried, lightly fried, steamed, and other traditional dishes.
• Ensure proper planning, preparation, handling, and storage of ingredients and finished dishes.
• Maintain consistent food quality, presentation, and hygiene standards.
• Train and guide kitchen staff when required.
• Communicate with customers and build positive customer relationships.
• Report operational matters to management.
• Perform additional duties assigned by management.

• At least 1 year of experience preparing Japanese cuisine.
• Ability to prepare Japanese deep-fried, lightly fried, and steamed dishes.
• Able to work on weekends, public holidays, and shift hours.

STAFFKING PTE LTD

Company Overview In StaffKing, we believe that people are the key to a successful business. Our mission is to provide employment services of the highest quality to our valued clients and we strive to conduct our business to help our clients achieve maximum productivity with the right talents. StaffKing focuses on providing excellent employment services to both large and small businesses across various industries. Our services include：* Recruitment Consultancy* Permanent Placement* Contract & Part Time Placement* Manpower Outsourcing* Payroll Services We Specialize in these areas:*Engineering*Accounting & Finance*Sales & Marketing*Logistics & Supply Chain*Administration & Human Resources*Computer & Information Technology*Manufacturing & Production*Hotel & Restaurant & Retail*Education & Training*Media & Creative Design Our core management team and senior consultants are veterans in the human capital industry. With this team of skilled and experienced professionals, StaffKing has every confidence in our ability to fulfil our clients' recruitment needs. Reach out to us today, let us help you achieve your career goals!Email: info@staffking.com.sg Check Out Our Socials!Website : www.staffking.com.sgInstagram : https://www.instagram.com/staffkingpteltd/Facebook : https://www.facebook.com/staffkingpteltd/

Job Description

Summary Benefits:

• Basic Salary: $6,000 - $7,500

• 5 days work and office hour

• Locations: Central

• Easily accessible via public transportation

Responsibilities:

• Directed high-end culinary operations, innovative menu design, and multi-disciplinary kitchen teams for luxury hotels.

• Optimized food costs, inventory management, and vendor negotiations to boost large-scale hotel kitchen profitability.

• Spearheaded staff leadership, including hiring, training, and scheduling for high-volume resort and banquet operations.

• Enforced strict safety compliance, health codes, and cleanliness standards across multi-outlet dining properties.

• Maintained exceptional food quality and visual presentation to elevate international guest dining experiences.

To Apply, kindly click on the "APPLY NOW" button

We regret that only shortlisted candidates will be notified.

Staffking Pte Ltd (20C0358) | Kan Vivian (R26162385)

Marriott International

Job Description

Marriott International

Job Description

Marriott International

Job Description

KJM CURRY HOUSE & RESTAURANT PTE. LTD.

Job Description

The captain also takes initial beverage and food orders, delivering cocktails, beer and other beverages to the guests at the table. In the absence of a sommelier or wine steward, your job is to recommend particular pairings for specific food items and then decant bottles and serve the wine. This requires a complete knowledge of all of the items on the menu and any special items in order to help guests make their choices for the meal..

JOB REQUIRMENTS

Always greet and welcome guests promptly in a warm and friendly manner.

Always thank and give fond farewell to guests conveying anticipation for their next visit.

Assist guest with table reservation.

Assist guest while seating.

Ensure guest are serviced within specified time.

Has a good knowledge of menu and presentation standards.

Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

Restaurant Captain Duties and Responsibilities:

• Always greet and welcome guests promptly in a warm and friendly manner.

• Always thank and give fond farewell to guests conveying anticipation for their next visit.

• Assist guests with table reservations.

• Assist guests while seating.

• Ensure guests are serviced within the specified time.

• Has a good knowledge of menu and presentation standards.

• Speak with guests and staff using clear and professional language, and answer phone calls using appropriate telephone etiquette.

• Able to answer any questions regarding the menu and assist with menu selections.

• Able to anticipate any unexpected guest need and react promptly and tactfully.

• Always applies service techniques correctly at all times, and serves Food & Beverage items with enthusiasm.

• Serve food courses and beverages to guests.

• Set tables according to the type of event and service standards.

• Record transactions/orders in Point of Sales systems at the time of order.

• Communicate with the kitchen regarding any menu questions, the length of wait, and product availability.

• Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.

• Check with guests to ensure satisfaction with each food course and beverage.

• Responsible for clearing, collecting, and returning food and beverage items to the proper area.

• Maintain cleanliness of work areas, china, glass, etc. throughout the shift.

• Reviews order dockets ensuring accurate and timely preparations for order requirements accordingly.

Angsana Laguna Phuket Hotels

Job Description

ONYX Hospitality Group

Job Description

Reignwood Holding Co., Ltd.

Job Description

Position  :  Restaurant Supervisor

Working Site : ReignwoodPark,Lumlukka Khlong 11

1. Assist the restaurant manager all aspects of the restaurant, including staff scheduling, inventory management, and financial reporting.

2. Provide excellent customer service by training and guiding staff on proper service techniques.

3. Address customer complaints and maintain a positive attitude to ensure a positive dining experience.

4. Maintain high food quality standards and enforce health and safety regulations, including proper food handling and sanitation procedures.

5. Support all front-of-house staff, such as waiters, bartenders, hosts, and cleaners, by providing continuous training, guidance, and performance evaluations.

6. Collaborate with kitchen staff to ensure food is prepared on time and accurately, monitor food service, and resolve any issues or concerns related to food quality or customer satisfaction.

7. Manage cash transactions, oversee financial processes, and maintain accurate records of sales, expenses, and inventory.

Qualifications:

• Diploma (Vocational Certificate) or Bachelor's degree in Hotel Management, Culinary Arts, or a related field.

• At least 3–5 years of experience working in a restaurant or food and beverage service.

• Minimum of 1–2 years in a supervisory or team leader role.

• Understanding of restaurant operations, service standards, and customer care.

• Experience using POS (Point of Sale) systems.

• Experience in hotels, fine dining restaurants, or golf courses is a plus.

• Strong communication, coordination, and interpersonal skills.

• Ability to manage teams and solve problems effectively.

• Good time management and multitasking abilities.

• Service-minded with attention to detail.

• Basic proficiency in Microsoft Office (Excel, Word, PowerPoint).

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As the Director of Operations, you work closely with the General Manager to oversee all operational departments, including front office, housekeeping, food and beverage, and other key departments, ensuring the hotel operates efficiently while maintaining the highest guest service standards. As a Director of Operations, you don’t just oversee all aspects of hotel operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• A degree in hospitality management, business administration, or a related field is preferred.
• Proven leadership in senior hotel operations, preferably within luxury hospitality.
• Deep knowledge of hotel functions—front office, housekeeping, F&B, and engineering.
• Strong ability to lead, engage, and develop high-performing teams.
• Skilled in budgeting, forecasting, cost control, and financial analysis.
• Familiar with hotel PMS and operational software.
• Excellent interpersonal skills with a cross-functional, guest-centric approach.
• Understanding of safety, regulatory standards, and risk management protocols.
• Willingness to work varied hours, including nights, weekends, and holidays.
• Fluent in English; additional languages are an asset.

Here’s what you’ll do during a typical day:

• Leadership & Strategic Direction:  Lead operational departments to ensure alignment with hotel goals. Partner with the General Manager to develop and execute performance-driven strategies.
• Operational Oversight:  Manage daily hotel operations for seamless guest experiences. Drive process improvements to enhance efficiency and reduce costs.
• Guest Experience:  Ensure service excellence across all guest interactions. Monitor feedback and implement initiatives to elevate satisfaction.
• Financial Management:  Oversee departmental budgets and cost control. Analyze financial reports to improve profitability without compromising quality.
• Team Development:  Motivate and develop department heads and teams. Promote continuous learning and a high-performance culture.
• Cross-Functional Collaboration:  Coordinate with all departments for smooth operations. Align with sales, marketing, and revenue teams to support business goals.
• Compliance & Risk:  Ensure adherence to health, safety, and regulatory standards. Manage risk through policy enforcement and emergency protocols.
• Reporting & Analytics:  Deliver regular performance reports and leadership insights. Track KPIs to guide data-driven decisions.

Hilton Hotel

Job Description

Welcome to Andamanda Voyage Phuket, Curio Collection by Hilton 

Andamanda Voyage Phuket, Curio Collection by Hilton is a 246 key upper upscale resort located within the Andamanda Waterpark complex in Kathu District Phuket, which is a major leisure destination for both domestic and international travelers. The property features an all day dining restaurant, a lobby lounge, an outdoor pool with pool bar and a kids corner. 

What You Bring to Curio Collection by Hilton

The Essentials

• Prior experience as a resort lifestyle General Manager 
• Recent operational leadership experience in South-East Asia, ideally Thailand market 
• Prior experience in pre-opening or conversion 
• Proven ability to apply refined aesthetic judgement and brand sensibility to curate distinctive guest experiences across all touchpoints
• Demonstrated success in driving commercial performance and guest engagement metrics
• Strong financial acumen and experience in budgeting and forecasting 
• Exceptional communication, negotiation, and stakeholder management skills
• Expertise in leadership development, with a track record of achieving outstanding team member engagement

Hilton Hotels & Resorts

Hilton is a leading global hospitality company with a portfolio of 24 world-class brands comprising more than 8,800 properties and nearly 1.3 million rooms, in 139 countries and territories.

We have great momentum with 13 of our 24 brands present in APAC – all of our brands are unified by our promise to deliver the most reliable and friendly stays to our guests.  

The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace as awarded by Great Place to Work & Fortune. Review current Hilton Hotels & Resorts business updates here.

As the General Manager of Andamanda Voyage Phuket, Curio Collection by Hilton, you are entrusted with leading a one-of-a-kind property with its own story, character, and sense of place. Curio hotels are defined by their individuality. This role requires a leader with refined judgment, aesthetic sensibility, and the confidence to operate without a rigid brand playbook.

Your job is to evolve and express the hotel’s unique identity – shaping an elevated guest experience that is emotionally resonant and commercially successful. From design and dining to scent, tone, and team style, you will make decisions that reflect your property’s narrative and create boutique-level moments of delight.

You will approach food and beverage not as a brand standard, but as a signature expression of the property – implementing concepts that are inspired by the hotel’s story and curated to feel refined, thoughtful, and original. You will work with local artisans, designers, and cultural voices to craft a guest journey that surprises, connects, and lingers long after checkout. 

Beyond the guest experience, you will champion commercial success. You will anticipate market trends, partner with Sales & Marketing to develop strategies that drive revenue, and ensure the property thrives both financially and reputationally. Your stewardship will balance creativity with performance – meeting KPIs while elevating the brand. 

Owner relations will be a cornerstone of your role. You will maintain open, proactive communication, sharing insights into financial performance, brand initiatives, and the overall health of the property. Your advocacy will secure resources that preserve and enhance the hotel’s distinctive identity.

Above all, your leadership will inspire a team that values personalization, emotional intelligence, and creative service delivery. You will maintain high expectations for quality, presentation, and experience execution – leading with good taste, strong instincts, and a deep understanding of elevated boutique hospitality, while living Hilton’s values as part of the #1 World’s Best Workplace.

Spicy Sombrero Co., Ltd.

Job Description

WE'RE HIRING | HEAD OF BAR

Spicy Sombrero Mexican Restaurant & Tequila Bar – Bangkok

Salary: THB 25,000 – 35,000

(Based on experience, skills, and tequila knowledge.)

Key Responsibilities

• Lead and manage the daily operations of the bar.

• Develop and maintain a creative cocktail menu, with a strong focus on tequila and mezcal.

• Train and mentor bartenders on tequila knowledge, cocktail techniques, product standards, and guest engagement.

• Manage inventory, stock ordering, and minimize beverage wastage.

• Monitor beverage costs, maintain recipe consistency, and ensure profitability.

• Ensure all drinks are prepared and served to the highest quality standards.

• Lead, motivate, and schedule the bar team while maintaining excellent teamwork.

• Work closely with the kitchen and service teams to deliver an outstanding guest experience.

• Drive beverage sales through upselling, promotions, and exceptional hospitality.

Requirements

• Minimum 2 years of experience as a Head Bartender, Bar Supervisor, or Bar Manager.

• Strong knowledge of tequila, mezcal, agave spirits, and classic cocktails.

• Passion for hospitality and delivering memorable guest experiences.

• Excellent leadership, communication, and problem-solving skills.

• Good English communication skills (Thai language is an advantage).

• Ability to work in a fast-paced, high-volume environment.

What We Offer

• Competitive salary based on experience and tequila expertise.

• Career growth opportunities.

• Ongoing product and cocktail training.

• A chance to be part of one of Bangkok's exciting new Mexican restaurants and tequila bars.

Interested Candidates

Send your CV/Resume to ••••@spicysombrerobkk.com

Join our team and help us bring the true spirit of Mexico to Bangkok!

UEMS Solutions Pte Ltd

The Company is an Integrated Facilities Management (IFM) company with more than 2,000 employees, providing healthcare support services and property & facilities management services to both public and private sectors in Singapore. The company has 2 core businesses in healthcare support and facilities management services.

Job Description

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Position Summary Statement

Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Primary Responsibilities

• Supervise sections in Front Office, such as reception, cashier, telephone, reservation, concierge and PARKROYAL Club services. Monitor the associates conduct and job performance and to ensure that all associates project a positive corporate image to guests.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Assist to inspect rooms assigned to VIPs before their arrival. Meet and escort the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that General Manager, Hotel Manager and other relevant Department Heads are informed of the VIPs.

• On commencement of shift to draw out individual master key via Key Management System at Security Check Point.

• Check on e-log book messages and follow up actions. Initiate correspondence regarding enquiries, reservations, and complaints.

• Check housekeeping discrepancy report; report any variance and take corrective actions.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

• Authorise rate and room changes, paid outs and rebates according to procedures and credit policies.

• Responsible for training of all front desk associates including planning, organising and conducting OJT.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue.

• Directly responsible for the evacuation of associates and guests during any emergencies eg. Fire in the absence of the Fire Safety Manager.

Holiday Inn Singapore Atrium

More than an iconic place to stay, Holiday Inn Hotels are a place to be in the moment–gathered to celebrate with family, laughing with friends, sharing a meal with the team, or just for some well-deserved me-time. No matter the reason you travel, when you’re here, you’re right where you’re meant to be.

Job Description

Reporting to the Front Office Manager, the Assistant Front Office Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Assisting Front Office Manager on all pertinent matters affecting guest service and hotel operations

• Cooperates, coordinates and communicates with all stakeholders in the hotel.

• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.

• Coach and support Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.

• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.

• Ensures front line staff complies with FIT marketing techniques and maximize sales.

• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 3 years’ experience in front office / guest services or related discipline including supervisory experience.

• Have 1 year experience in a similar capacity in hotel environment.

• Excellent problem handling and communication skills.

• A great team player and have good leadership skills.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.

• Health and dental insurance.

• Birthday off / Duty meal / Laundry benefits

• Training and Development Opportunities.

• Up to 50% F&B discount at IHG Hotels selected restaurants.

• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Weave Co-Living SG PTE.LTD.

Job Description

Job Summary

The Housekeeping Manager is responsible for leading our housekeeping team to ensure that Weave Living properties in Singapore consistently meet the highest standards of cleanliness, comfort, and presentation. This role is pivotal in creating a positive and welcoming living experience for our residents, directly impacting resident satisfaction and retention. You will manage daily operations, oversee budgets, and train your team to deliver exceptional service in line with Weave Living's brand values.

Team Leadership & Management

• Recruit, train, and supervise the housekeeping team to ensure high performance.

• Schedule staff shifts and manage roster in an efficient manner.

• Conduct regular performance reviews and provide ongoing coaching and development to the in-house supervisors, assistant manager, and external agencies.

Operations & Quality Control

• Develop and implement cleaning schedules for all resident units, common areas, and back-of-house spaces.

• Conduct daily inspections to ensure all areas meet Weave Living’s stringent quality and cleanliness standards.

• Manage inventory of cleaning supplies, equipment, and resident amenities, ensuring cost-effective procurement.

Budget & Financials

• Prepare and manage the housekeeping department's annual budget.

• Monitor expenses, control costs, and prepare financial reports as required.

• Identify opportunities for operational efficiency and cost savings without compromising quality.

Resident Experience

• Respond promptly to resident requests and concerns related to housekeeping.

• Collaborate with the Community and Facilities teams to ensure a seamless and positive resident experience.

• Implement procedures that enhance resident comfort and convenience.

Health & Safety

• Ensure compliance with all health, safety, and sanitation regulations in Singapore.

• Train staff on safe work practices and the correct handling of cleaning chemicals.

• Maintain all housekeeping equipment in good working order.

JL Asia Resources Pte Ltd

JL Asia Resources Pte Ltd is the hospitality and project management business arm of the J’Forte Group. It specializes in development, marketing, leasing and asset management services. Founded by Mr. Lee Boon Leng, the company oversees and manages the hospitality and property developments of J’Forte Group.

Job Description

Job Description

As a Guest Relations Executive, you will be responsible for delivering excellent guest service and ensuring the smooth operation of the Front Office. You will be the first point of contact for guests, handling arrivals, departures, reservations, guest enquiries, and administrative duties while maintaining the hotel's service standards. You will work closely with the Housekeeping and Engineering departments to ensure a seamless guest experience.

Key Responsibilities

1)     Guest Services

• Welcome guests warmly and provide professional, friendly, and efficient service at all times.

• Perform guest check-in and check-out accurately and efficiently in accordance with hotel policies.

• Ensure all guests are properly registered and verified in compliance with local regulatory requirements.

• Handle guest enquiries, requests, feedback, and complaints promptly, escalating issues when necessary.

• Provide information on hotel services, nearby attractions, transportation, and local amenities.

• Build positive guest relationships to enhance guest satisfaction and encourage repeat business.

• Maintain a clean, organized, and welcoming Front Desk and lobby area.

2)     Front Office Operations

• Operate the Property Management System (PMS)efficiently for guest registration, reservations, room assignments, and billing.

• Process daily arrivals, departures, room changes, extensions, and early departures.

• Ensure room assignments are allocated according to guest preferences and operational requirements.

• Maintain accurate guest records and ensure confidentiality of guest information.

3)     Cashiering & Financial Responsibilities

• Perform cashiering duties including receiving payments by cash, credit card, debit card, and other approved payment methods.

• Process deposits, refunds, and guest billing accurately.

• Balance individual cash float and shift transactions at the end of each shift.

• Ensure all charges are correctly posted to guest accounts.

• Follow established financial control procedures to minimize discrepancies and fraud.

4)     Sales & Revenue Generation

• Promote hotel room categories and upsell guests to higher room types whenever possible.

• Recommend available promotions, room packages, and late check-out options to maximize room revenue.

• Assist with walk-in enquiries and convert enquiries into confirmed reservations.

• Support the achievement of departmental upselling and revenue targets.

5)     Housekeeping & Room Coordination

• Liaise closely with the Housekeeping department to ensure rooms are cleaned, inspected, and available on time.

• Monitor room status updates and coordinate room readiness for arriving guests.

• Prioritize urgent room cleaning requests where operationally required.

• Follow up on guest requests.

6)     Engineering & Maintenance Coordination

• Conduct basic inspections of guestrooms and public areas when required.

• Report defects, maintenance issues, or safety hazards promptly to the Engineering department.

• Follow up on reported maintenance requests to ensure timely rectification.

• Coordinate with Engineering to minimize guest inconvenience during repair works.

7)     Communication & Administration

• Respond to guest emails professionally and promptly.

• Answer incoming telephone calls and direct enquiries to the relevant departments.

• Maintain effective communication with Housekeeping, Engineering and Management to ensure smooth daily operations.

• Prepare shift handover notes and communicate important guest information to the next shift.

• Maintain accurate records, reports, and documentation required by the Front Office.

• Ensure lost and found procedures are followed in accordance with hotel policy.

8)     Safety & Compliance

• Maintain guest privacy and confidentiality in accordance with hotel policies.

• Be familiar with emergency procedures, fire safety, and evacuation protocols.

• Report any suspicious persons, security concerns, or incidents immediately to the Manager.

• Ensure compliance with hotel policies, Standard Operating Procedures (SOPs), and government regulations.

9)     General Responsibilities

• Deliver exceptional customer service in line with the hotel's standards.

• Maintain professional grooming and appearance at all times.

• Support colleagues and other departments during busy periods.

• Perform any other duties assigned by the Manager.

Qualifications& Skills

• Diploma, Higher NITEC, or equivalent qualification in Hospitality, Tourism, or a related field.

• Previous experience in a hotel Front Office, Guest Relations, or Customer Service role is preferred.

• Proficiency in hotel Property Management Systems (PMS) or similar systems is an advantage.

• Good computer skills, including Microsoft Office applications.

• Excellent communication and interpersonal skills.

• Strong customer service orientation with a positive and professional attitude.

• Ability to multitask and work efficiently in a fast-paced environment.

• Good problem-solving and conflict resolution skills.

• Basic cashiering and cash handling knowledge.

• Strong attention to detail and organizational skills.

• Able to work rotating shifts, including weekends and public holidays, and willing to cover night shifts whenever required to support operational needs.

• Ability to work independently as well as collaboratively within a team.

• Fluent in spoken and written English; proficiency in additional languages is an advantage.

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Responsibilities

• Support the Assistant Executive Housekeeper/ Executive housekeeper to ensure guest rooms and public area are checked and maintained

• Supervise and train Housekeeping Team Leader on housekeeping tasks, schedules and routines

• Monitor and control inventories for department operating equipment and linen to Ensure par stock are maintained and costs are controlled

• Assist in ensuring a continual effective pest control system in place to rid the hotel of all vermin. Continually monitor and address any pest situation in the hotel immediately

• Assist in maintaining and ensuring the protection of all hotel assets inclusive guest supplies, stores, linen and uniform control and other hotel assets

• Assist in overseeing all maintenance of plants, gardening and landscaping operations of the hotel, including floral arrangement

• Set proper par level for cleaning and guest supplies. Maintain proper stock level and enforce proper control on stock movement

• Carry out a regular inspection to work areas performed by housekeeping associates. Inspect VIP arrival/in-house rooms and ensure all are in order before arrival. Offer action plan to achieve service excellent

• Ensure all operating equipment is in top condition and follow up on any breakdown/repairs to be fixed promptly

• Undertake any other responsibilities/tasks/shifts as instructed by the management or the Executive Housekeeper

Requirements

• At least 2 years of experience in a similar role; preferably from a 5 star Hotel

• Minimum Diploma in Hospitality Management

• Customer centric

• High level of flexibility and adaptability

• Must be able to work rotating day shifts including Public Holidays and weekends

• Able to work under pressure and in fast paced environment

PARKROYAL COLLECTION Pickering, Singapore is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 11 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

F&B Recruitment Drive - 4 August 2026 | Sign on Bonus $1500

Multiple roles available across F&B Department;

1. F&B Guest Services Officer (Restaurant)

2. F&B Guest Services Officer (Banquet)

3. F&B Guest Services Leader

4. F&B Executive (Restaurant)

5. Banquet Executive

6. Banquet Function Coordinator

7. Assistant Banquet Manager

8. Banquet Operations Manager

9. In-Room Dining Order Taker

10. Assistant Manager, JAAN by Kirk Westaway

11. Assistant Manager, Antidote Bar

DETAILS:

🗓 Date: 4 Aug 2026 (Tuesday)
⏰ Time: 11 am - 7 pm⁣⁣
📍 Venue: Skai Suites 2-4, Swissotel The Stamford

To register your interest: https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=kBHoPkuVZECOffEv12H9Ofnx530mAU1Nh6AVA0LuO61UM0VOQVdJVEdEMDBOMEc3WU5WSEY4OUNKNS4u

UEMS Solutions Pte Ltd

The Company is an Integrated Facilities Management (IFM) company with more than 2,000 employees, providing healthcare support services and property & facilities management services to both public and private sectors in Singapore. The company has 2 core businesses in healthcare support and facilities management services.

Job Description

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

About the Role

Our Kaarla/Oumi outlet is seeking a poised and service-driven Guest Relations Executive to oversee Front-of-House guest engagement and reservation management.

As the first point of contact, you will play a key role in shaping our guests’ experience — ensuring seamless reservations, personalised service, and smooth coordination between service, bar, and kitchen teams within a premium CBD dining environment.

Key Responsibilities

• Deliver a warm, professional welcome and ensure every guest receives attentive and personalised service.

• Manage reservations, seating plans, and booking enquiries efficiently using reservation systems.

• Optimise table allocation and guest flow to maximise service efficiency during peak periods.

• Coordinate closely with kitchen, bar, and service teams to ensure timely order execution and smooth floor operations.

• Handle guest feedback and concerns with discretion and professionalism, ensuring prompt resolution.

• Monitor overall service flow, ambience, and presentation to uphold brand standards.

• Assist with billing processes, payments, and reconciliation in accordance with company procedures.

• Promote menu highlights, seasonal offerings, and signature experiences to enhance guest engagement and revenue.

• Capture and report guest insights to management to support service improvements.

• Ensure strict adherence to food safety, workplace safety, and company SOPs.

Requirements

• 1–2 years of experience in F&B, hospitality, or customer service (fresh graduates with strong service aptitude are welcome).

• Confident communicator with strong interpersonal skills and professional presence.

• Guest-centric mindset with calm problem-solving abilities.

• Comfortable working in a fast-paced, high-volume CBD environment.

• Familiar with reservation systems and POS systems (advantageous).

• Well-groomed, proactive, and a collaborative team player.

• Able to work shifts, weekends, and public holidays.

UEMS Solutions Pte Ltd

The Company is an Integrated Facilities Management (IFM) company with more than 2,000 employees, providing healthcare support services and property & facilities management services to both public and private sectors in Singapore. The company has 2 core businesses in healthcare support and facilities management services.

Job Description

RED HOUSE AT THE WATERFRONT PTE. LTD.

Job Description

Responsibilities:

• Oversee the day-to-day operations of the restaurant
• Provide a high quality of service and deliver an excellent dining experience to all the guests
• Anticipate guest's needs, do follow up. When guests complete courses, remove cutleries & dishes. Present menu for desserts & upsell. Present check at the end of the meal.
• Respond to customer complaints professionally and provide service recovery
• Ensures tables are cleaned and re-set at the conclusion of each course
• Gather feedback to improve the customer’s experience
• Any other duties assigned by the management from time to time

Requirements:

• At least 1 year of management experience in the F&B industry
• Excellent communication skills and public relations
• Possess strong leadership and ability to manage service staff

GN PEST & CLEANING SERVICES PTE. LTD.

Job Description

Team Leadership: Supervise, train, and coach cleaning staff, including monitoring attendance and creating rosters.

Quality Control: Inspect completed work to ensure compliance with hygiene and cleanliness standards.

Operations Management: Plan, schedule, and deploy cleaning teams to assigned areas.

Inventory Control: Monitor, order, and manage stock levels of cleaning supplies and equipment.

Safety Enforcement: Ensure all staff adhere to workplace safety procedures and properly use equipment/chemicals.

Client Relations: Address client complaints and feedback promptly to maintain service standards.

KOKO GLOBAL HOSPITALITY (THAILAND) CO., LTD.

Job Description

Location: Koh Talu On Shore Hotel

JOB HIGHLIGHTS:

   Leader at the property with 5 key roles:

• Conduct "Perfect Operation" (Operator)

• Make Guests Happy ("Wow" Producer)

• Train&Engage Staff (Boss) 

• Conduct Initiatives (Kaizen Generator)

• Solve emergency issues (Problem solver)
  

DUTIES & RESPONSIBILITIES:

Conduct ("Perfect Operation")

• Working closely with the operation team in the HQ to maintain and follow service standards properly

• There is no case of ignoring SOPs at a property.

• Communication with HQ team is effective on time.

• Inspection score and task completion % are more than xxx.

Make Guest Happy ("Wow" Producer)

• Leading and guiding all staff to let them make guests happy and have "Wow" during the stay

• Guest feedback score is more than xxx

• S/he learns from a negative review to quickly fix an issue.

Train&Engage Staff (Boss)

• Conducting training and evaluations regularly to ensure that all team members are performing their jobs effectively

• Score for boss is more than xxx

• To nominate a "candidate" talent

Conduct Initiatives (Kaizen Generator)

• Planning and conducting Kaizen initiatives both cost-saving and revenue-increasing with a good understanding of budget concepts (revenues, costs etc.)

• Makes an impact of revenue increase with Kaizen initiatives.

• Makes an impact on cost saving with Kaizen initiatives.

Solve emergency issues (Problem solver).

• Solving problems of emergency challenges and complaints

• There are rare cases that the problem is escalated to PRM level.

• All complaints are taken care and closed properly

BENEFITS:

• 2 Days Off/week

• Service Charge 

• RM Allowance (After probation)

• Telephone Allowance 

• Meal Allowance

• Social Security 

• Medical Allowance

• Provident Fund 

• Public Holiday/Annual Leave

SPACE&TIME CUBE (THAILAND) CO., LTD.

Job Description

About the role

As an Assistant Manager (Speaking Chinese) at SPACE&TIME CUBE (THAILAND) CO., LTD. You will play a crucial role in supporting the operations and management of our hospitality business. In this full-time position based in Pathum Thani, you will leverage your expertise in the service industry and fluency in Chinese to ensure exceptional customer experiences.

What you'll be doing

• Assisting the management team in overseeing daily operations and coordinating staff schedules

• Providing exceptional customer service and addressing any inquiries or concerns from our Chinese-speaking clients

• Participating in the planning and execution of marketing and promotional activities to attract new guests

• Monitoring inventory, costs, and budgets to optimize operational efficiency

• Identifying areas for improvement and implementing innovative solutions to enhance the guest experience

• Supporting the training and development of the customer service team

• Fostering a positive and collaborative work environment

• Perform other duties as assigned by management

What we're looking for

• Fluency in both English and Mandarin Chinese, with excellent communication and interpersonal skills

• Strong problem-solving and decision-making abilities, with a customer-centric approach

• Proven track record of leading and motivating teams to deliver exceptional service

• Ability to work in a fast-paced environment and adapt to changing priorities

What we offer

• Social Security

• Overtime pay (1.5x rate)

• Double pay for working on regular holidays

• Triple pay for working on public holidays

• Attendance bonus

• Birthday allowance

• Free entry tickets after probation (4 tickets/month)
  

Apply now to start your journey with SPACE&TIME CUBE (THAILAND) CO., LTD.'!

Hilton Hotel

Job Description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Duty Manager, you will be responsible for overseeing the hotel’s daily operations, ensuring that all departments work together seamlessly to deliver outstanding guest service. Your leadership and problem-solving skills will be key in providing a positive guest experience and ensuring smooth hotel operations. As a Duty Manager, you’re not just overseeing hotel operations in the absence of the General Manager – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven background in front office or hotel operations, ideally in a supervisory or managerial role.
• Strong team management skills with the ability to motivate staff and drive service excellence.
• Excellent communication and problem-solving skills; able to handle complaints and challenges professionally.
• Proficient in hotel PMS and familiar with standard operational procedures.
• Calm under pressure and responsive to changing priorities or schedules.
• Fluent in English; additional languages are a plus.
• Flexible to work nights, weekends, and holidays.

Here’s what you’ll do during a typical day:

• Manage daily hotel operations:  Oversee the overall functioning of the property, including front desk, staffing, room inventory, guest service, and policy compliance
• Delight our guests:  Bring an upbeat and friendly attitude to all guest interactions, respond promptly to inquiries, and resolve any issues in a friendly, efficient manner
• Assist across departments:  Step in to support operational roles as needed, including bell service or front desk coverage during breaks or high-volume periods
• Monitor the property:  Conduct walkthroughs to assess safety, security, and service quality, addressing issues promptly
• Facilitate team knowledge:  Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions
• Track and improve performance:  Monitor guest satisfaction metrics (e.g., SALT, Revinate), identify trends, and implement improvements as needed
• Inspire and develop the team:  Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment

Melco Resorts & Entertainment

Job Description

POSITION SUMMARY:

The Assistant Manager, Restaurant is responsible for assisting the Manager, Restaurant to achieve the successful implementation, development and maintenance of all operational procedures, standards and goals within individual business unit.  Responsibility also lies in maintaining the business operation in the direct absence of the manager.  Assistance in team participation, leadership, innovation, financial evaluation and business development, while ensuring optimum quality service to customers at all times in a corporative work environment.

PRIMARY RESPONSIBILITIES:

• Researches, understands and participates in planning process regarding guest needs

• Delivers effectively in customer specifications within the team’s/ organization’s business plans

• Coaches and mentors colleagues to overcome difficulty in meeting customer service standards

• Use the organisation’s systems and technology to monitor progress in achieving product/service targets and standards

• Seeks and uses customer feedbacks to improve provision of products/services

• Maximizes team synergy to achieve desired productivity

• Taps into others’ skills, experiences and creativity

• Coach others to allow those who are able, to take responsibility for tasks and outcomes

• Work effectively with those outside of formal line authority to achieve organisational goals

• Reflect organisational plans in personal goals and plans

• Maintain consistency in performance across varying conditions

• Prioritise competing demands to achieve organisation’s goals and objectives

• Use technology efficiently and effectively to manage work

• Gather/evaluate information on quality and quality of the business operation

• Identify action steps necessary to ensure high levels of productivity

• Maximise equipment/resource capacity

• Performance meets organisational requirements

• Develop and implement performance plans to achieve organisation’ objectives

• Adhere to all Company policies and procedures

• Report accidents, injuries and unsafe work conditions to supervisors

• Perform other reasonable job duties as assigned by supervisors from time to time

• Follow any other work requested by Manager

QUALIFICATIONS:

Experience

• 3 – 5 years working experience with minimum 2 year in Supervisor position

Education

• Preferably a Degree/Higher Diploma holder in Hospitality Business Management

Skills / Competencies

• Strong communication skill in English and Chinese

• Computer literate in Microsoft software (e.g. PowerPoint, outlook)

• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis

Advantageous Skills

• Excellent interpersonal / presentation skills are preferred

Hotel COZi

Hotel COZi is an eclectic collection of welcoming, midscale hotels designed in a contemporary style and based on a concept of providing a comfortable and relaxing environment in a pleasing home-from-home atmosphere. More than just a place to hang your hat,

Job Description

Responsibilities

• Monitor in daily operations of front office and guest services

• Manage and supervise front desk staff and quality of services

• Handle guests’ enquiries, emergency cases and complaints

• Coordinate and assist with hotel departments to ensure smooth operations 

Requirements

• Diploma holder or above in hospitality management or related disciplines

• Minimum 3 years relevant experience with at least 1 years managerial experience, preferably gained from hospitality management or related disciplines

• Strong communication, interpersonal and leadership skills

• Candidate with less experience will be considered as Assistant Guest Services Manager

Working Location

Kwun Tong

Benefits:

• 5-day Work Week

• Birthday Leave & Red Packet

• Work Anniversary Leve

• Examination Leave

• Marriage Leave

• Full Pay Maternity & Paternity Leave

• Free Duty Meal

• Discretionary Bonus

• Group Medical Insurance

• Staff Discount on F&B and Hotel Rooms

• Training Subsidy

• Learning & Development Opportunities

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at hr @hotelcozi.com.

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

ZI YEAN (REDHILL) RESTAURANT PTE. LTD.

Job Description

Greet dining patrons

-Take orders of food and drink from customers

-able to enter customer's order to POS system

-Convey special food requests to kitchen staff and bar personnel
-Deliver prepared food to customer
-Prepare tables for new guests

-Possess skills or qualifications that are related to hospitality

-Manage team of crews /waiter/waitress

-prepare Menu for seasonal request

-prepare sales report for GM

-able to communicate well with Kitchen

GD IDEAS CONSULTANCY PTE. LTD.

Job Description

• Meet, greet and lead guests to their seats.
• Take customer orders and deliver food and beverages.
• Clear and remove soiled dishes.
• Present bills to customer and collect payment from the customer.
• Arrange table settings and maintain a tidy dining area.
• Collect food and beverage supply requisition, ensure that the stock collected is per requisition.
• Respond promptly to customer inquiries.
• Assist in kitchen activites
• Undertake any other duties as requested by the Manager.

CHONGSHENG GUOJI PTE. LTD.

Job Description

• Supervising the restaurant staff's work schedules.
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained.
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations.
• Checking in on dining customers to enquire about food quality and service.
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked.
• Monitoring the restaurant’s cash flow and settling outstanding bills.
• Reviewing customer surveys to develop and implement ways to improve customer service.
• Resolving customer complaints in a professional manner

GAIA JAPANESE CONCEPT

Job Description

About the Restaurant

Loca Niru embodies the harmonious fusion of nature, creativity, and the artistry of both Japanese and French culinary techniques. Helmed by Chef Shusuke Kubota, the restaurant celebrates craftsmanship through innovative dishes that honour tradition while pushing creative boundaries, bringing together ingredients from various cultures and traditions, served in perfect harmony in a single space, where guests can enjoy the creations, atmosphere, and indulge in the moment. At Loca Niru, we don't just serve food, we tell stories through cuisine. Each dish is served with a vision of bringing forward the story behind every ingredient used, and how it makes an impact in our everyday lives around the world. Loca Niru aims to provide guests with a takeaway that is more than just dining - a learning experience, a journey.

This position as a Service Executive will report to Supervisor / Assistant Manager / Restaurant Manager.

This upcoming new restaurant is located at the central area of Singapore.

Job Responsibilities:

• Deliver top-notch customer service by providing a pleasant dining experience for guests
• Serve food in a timely and efficient manner
• Collaborate with kitchen team to ensure accurate order fulfilment
• Perform preparation, table set up and ensure the proper handling of all operating equipment
• Assist in ensuring smooth operation of the restaurant, including opening and closing procedures, taking orders, setting tables, and cleaning the restaurant
• Demonstrate in-depth knowledge of the restaurant menu and products to provide excellent service
• Adhere to the compliance of sanitation and safety regulations
• Any other duties as assigned

Job Requirements:

• 1-3 years of relevant experience preferably in Fine Dining
• Prior experience working in a preopening team would be advantageous
• Possess strong knowledge in food (relevant cuisine) and beverage
• Comfortable with flexible work hours including shifts, split shifts, weekends, and public holidays

By submitting your application, you consent to the collection, use, and disclosure of your personal data by Gaia Japanese Concept for the purposes of processing and assessing the job application, and for other employment-related purposes in accordance with the Personal Data Protection Act 2012 (PDPA).

You declare that the information provided in your application is true and complete to the best of your knowledge. You understand that any false or misleading information may result in the rejection of application or, if employed, termination of employment.

The Supreme HR Advisory Pte Ltd

Here at The Supreme HR Advisory, we pride ourselves on being a vibrant recruitment firm with strong Southeast Asia standing. We believe in customizing our services to your unique needs. We are dedicated, enthusiastic and we take innovative approaches in customizing our services. Our depth of experience enables us to understand each industry’s challenges and provide expert advice on hiring requirements. Our goal is to leverage on our local knowledge and global expertise to deliver high-quality candidates specifically matched to the requirements of each of our client.

Job Description

Working Location & Hours:

• Katong / Islandwide

• Monday - Sunday | 44 hours/week

Job Descriptions:

• Provide table service in a restaurant dining environment

• Greet and seat guests and manage dining flow

• Take food and beverage orders accurately and coordinate with kitchen team

• Ensure timely serving of orders and smooth service delivery

• Handle guest requests and service matters professionally

• Support service flow and coordination during peak periods

• Maintain service standards, table setup, and cleanliness

• Support daily restaurant operations and service activities

Career Progression 

Candidates with Assistant Manager potential may be considered for progression into higher operational roles based on performance

Requirements:

• Min 1 year F&B working experience, preferably in a restaurant setting. Preferably with food hygiene cert

Lester Ong Yu Xuan | Reg No : R26162868

The Supreme HR Advisory Pte Ltd | EA No. : 14C7279

The Standard, Singapore

Job Description

Responsibilities: 

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.

• Review arrivals and departures and be familiar with guest profiles.  

• Upon arrival, complete guest registration process and accommodate special requests whenever possible.

• Identify and anticipate guests’ needs to ensure personalised service is provided. 

• Make memories by creating a series of delightful moments and thoughtful gestures to guests. 

• Prepare requests for amenities and update traces in Opera Cloud. 

• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.

• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.

• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.

• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.

• Possess a working knowledge of the room reservation procedures.

• Promotes in-house sales, facilities and upselling program in order to maximise revenue.

• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.  

• Maintains appropriate standards of conduct and style for the Front Office department.

Requirements:  

• Attention to detail and a focus on service.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Well-presented and groomed.

• Proficient in English, additional language skills are a plus.

• Willingness to work shifts, including weekends and public holidays.

The Standard, Singapore offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.

Kingdom Indulgence Pte. Ltd.

KFG is helmed by a team of resourceful and creative individuals with vast experiences in the retail industry and having diverse expertise. Its philosophy is to offer good quality food in friendly restaurant atmospheres at affordable prices for all to enjoy. In a simple phrase, best value for money.

Job Description

Job Description & Requirements

Roles & Responsibilities

Company with a chain of restaurants looking to hire individuals with enthusiasm for customer service. There will be opportunities to climb the ladder and be promoted to Supervisor and Manager position.

Customer Relations

· Interact with guests for entertainment and rapport while garnering feedback for the growth of company.

· Handle guests complaints and feedback with tact, to ensure all guests leave the restaurant with a smile.

Maintenance of Restaurant

· Maintain high levels of hygiene and cleanliness of restaurant to ensure pleasant during experience for every guest.

· Daily housekeeping to ensure highest quality of cleanliness.

Front of House

· As front of house crew, to maintain a friendly and positive vibe for both guests and colleagues by smiling and greeting.

· If on POS duty, candidate will be the last point of contact before guests leave, thus must ensure to solve any complaints.

Requirements

Language

· Fluent in spoken and written English

Experience

· Candidate with no experience may apply with relevant education

LEE QUAN (GAMBAS) PTE. LTD.

Job Description

• Greet customers and take food and beverage orders in a polite and timely manner.
• Prepare and serve food and drinks according to food safety standards and company procedures.
• Operate the cash register, process transactions, and handle cash accurately.
• Maintain cleanliness and tidiness of the counter area, dining tables, and other work areas.
• Assist in the kitchen with basic food preparation tasks as needed.
• Stock and replenish food items, condiments, and utensils.
• Ensure all food items are displayed attractively and labels are accurate.
• Respond to customer inquiries and resolve any customer service issues.
• Comply with all health and safety regulations as well as food hygiene standards.
• Work efficiently under pressure, especially during peak hours.
• Assist with inventory management and inform the supervisor of low stock levels.
• Perform any other ad-hoc duties as assigned by the manager.

Job Requirements

• Previous experience in a similar role is advantageous but not necessary.
• Good communication skills and the ability to interact positively with customers.
• Basic mathematical skills for handling cash transactions.
• Willingness to work in a fast-paced environment.
• Ability to work independently and as part of a team.
• Understanding of hygiene and sanitation practices.
• Must be able to stand for extended periods and in a coffeeshop environment

TOWSENLY MFG & TDG (PTE.) LTD.

Job Description

Job Title: Supervisor – Frozen Food Industry

Location: Fishery Port Road

Employment Type: Full-time

Job Summary:

We are looking for a dedicated and physically demanding Supervisor

to join our frozen food company. The role requires working

in a cold room environment, overseeing daily operations,

and ensuring smooth workflow while reporting directly to

the Manager. Candidates with experience in the frozen food

industry are preferred.

Key Responsibilities:

• Supervise daily operations in the cold room and ensure

smooth workflow.

• Oversee receiving, storage, and dispatch of frozen

food products.

• Maintain proper cold room temperatures and ensure

food safety standards are met.

• Assign tasks and monitor work performance of team

members.

• Ensure adherence to health, safety, and hygiene

regulations.

• Assist in inventory control and stock checks.

• Report operational issues, staff performance, and

stock concerns to the Manager.

• Support the Manager in improving efficiency and

productivity.

Requirements:• Proven supervisory experience, preferably in the frozen

food industry.

• Ability to work in cold room conditions for extended

periods.

• Physically demanding and able to handle manual work when

required.

• Strong leadership, communication, and problem-

solving skills.

• Knowledge of food safety and handling procedures.

• Able to work independently and as part of a team.

Education & Experience:

• Minimum Secondary School education or equivalent.

• At least 3 years of experience in a similar supervisory

role, preferably in a frozen food or warehouse

environment.

TCC Land Commercial Co., Ltd.

Job Description

Key Roles & Responsibilities​

1. Leadership & Staff Management

•   Oversee all hotel departments (Front Office, Housekeeping, F&B, Sales, Maintenance, etc.).

•    Hire, train, and motivate department heads and staff.

•    Foster a positive work culture and ensure high employee morale.

•    Conduct performance reviews and implement staff development programs.

2. Financial Management & Revenue Growth

•    Manage the hotel’s P&L (Profit & Loss), budgets, and financial performance.

•    Optimize RevPAR (Revenue Per Available Room), ADR (Average Daily Rate), and occupancy.

•    Control operational costs (labor, supplies, utilities) without compromising service quality.

•    Work with the sales and marketing team to drive revenue through promotions, events, and partnerships.

3. Guest Experience & Service Excellence

•    Ensure high guest satisfaction by maintaining service standards and addressing complaints.

•    Monitor online reviews (TripAdvisor, Google, OTA feedback) and implement improvements.

•    Develop loyalty programs and personalized guest experiences.

•    Conduct regular quality inspections (rooms, F&B, facilities).

4. Operations & Efficiency

•    Oversee daily operations to ensure smooth functioning across all departments.

•    Implement Standard Operating Procedures (SOPs) and brand compliance (if part of a chain).

•    Ensure maintenance, cleanliness, and safety standards are met.

•    Manage inventory (food & beverage, linens, amenities) and vendor relationships.

5. Sales, Marketing & Business Development

•   Work with the sales team to attract corporate clients, MICE (Meetings, Incentives, Conventions, Exhibitions), and leisure travelers.

•   Develop pricing strategies and promotional campaigns.

•   Build relationships with local businesses, travel agencies, and online travel agencies (OTAs).

6. Compliance & Risk Management

•    Ensure compliance with health, safety, labor, and licensing regulations.

•    Handle emergencies (security threats, natural disasters, guest incidents).

•    Oversee data security.

7. Property Maintenance & Upkeep

•    Ensure the hotel’s facilities (rooms, lobby, restaurants, pools, etc.) are well-maintained.

•    Oversee renovations, upgrades, and preventive maintenance programs.

8. Technology & Innovation

•    Implement and optimize Property Management Systems (PMS), POS systems, and booking engines.

•    Explore automation (self-check-in, chatbots, AI-driven guest services).

9. Crisis & Risk Management

•    Handle emergencies (e.g., natural disasters, security threats, or guest incidents).

•    Ensure compliance with legal and regulatory requirements.

10. Reporting, Community & Stakeholder Relations

•    Represent the hotel in local business and tourism organizations.

•    Report to corporate management or hotel owners on performance metrics.

•    Liaise with stakeholders (investors, franchisors, government authorities).

Skills & Qualifications

1.    Experience: 5-10 years in hotel management (previous roles like Front Office Manager, F&B Manager, or Operations Manager), Pre-Opening and Spa background.

2.    Leadership: Strong decision-making, problem-solving, and team-building skills.

3.    Financial Acumen: Budgeting, forecasting, and revenue management expertise.

4.    Customer Service: Passion for delivering exceptional guest experiences.

5.    Adaptability: Ability to handle crises and changing market trends.

6.   Native Thai speaker

Benefits

• Monthly Service Charge

• Group Insurance

• Provident Fund

• Bonus based on performance

• Staff Meal

The Imperial Hotels & Resorts

Imperial Hotels & Resorts is a hospitality group with 15 hotels across Thailand, offering four distinct brands: The Wellness Collection Hotels, The Imperial Hotels & Resorts, TARA, and imm Hotel. Each brand is designed to serve different travel needs-from wellness retreats and leisure stays to business and city travel.

Strategically located nationwide, our hotels cater to every purpose of travel, unified by warm, attentive Thai hospitality that ensures comfort, convenience, and meaningful guest experiences.

We Are Growing: Join Our Pre-Opening Teams!

Are you a visionary leader with a passion for hospitality?

We are thrilled to announce the up upcoming opening of new properties in Thailand's most sought-after destinations: Chiang-Mai

We are looking for dynamic, resilient, and creative professionals to form our core pre-opening leadership team.

Any interesting candidates, please send your updated CV to ••••@tcc-private.com.

 "Only shortlisted candidates will be contacted"

https://www.imperialhotels.com

HERO HOLDINGS PTE. LTD.

Job Description

• Controlling and directing the food preparation process
• Approving and polishing dishes before they reach the customer
• Managing and working closely with other Chefs of all levels
• Creating menu items, recipes and developing dishes ensuring variety and quality
• Determining food inventory needs, stocking and ordering
• Ultimately responsible for ensuring the kitchen meets all regulations including sanitary and food safety guidelines
• Being responsible for health and safety
• Being responsible for food hygiene practices

Unlisted Collection

Unlisted Collection is the umbrella brand of hotelier and restaurateur Loh Lik Peng, bringing together a collection of boutique hotels and restaurants in Singapore, Shanghai, Sydney, London, Dublin, and County Cork. Each venue is housed in a carefully restored heritage building, blending historic charm with cutting-edge design and modern hospitality.

Job Description

About the role

As General Manager, you will be responsible for the overall leadership and performance of the restaurant. You will oversee daily operations, lead and inspire both Front of House and Back of House teams, and ensure the delivery of outstanding service standards in line with our brand ethos.

Key responsibilities

• Lead, mentor, and develop a high-performing team across all departments

• Drive revenue growth while maintaining strict control over costs and profitability

• Deliver exceptional guest experiences and maintain strong service culture

• Manage financial performance including P&L, budgeting, and forecasting

• Oversee recruitment, training, and staff development

• Ensure compliance with health, safety, and regulatory standards

• Collaborate with senior leadership on strategy, marketing, and business development initiatives

• Maintain strong relationships with suppliers, partners, and stakeholders

About you

• Proven experience as a General Manager or senior leadership role in a premium or high-volume restaurant

• Strong commercial acumen with a track record of driving profitability

• Exceptional leadership and people management skills

• Deep understanding of food, beverage, and service standards

• Passion for hospitality and delivering memorable guest experiences

• Ability to thrive in a fast-paced, high-pressure environment

• Excellent communication and organisational skills

Benefits

• Competitive salary and performance-based incentives

• Opportunity to work within a dynamic and growing hospitality group

• Career development and progression opportunities

• A collaborative and forward-thinking work environment

SUTL Marina Development Pte Ltd

ONE°15 Marina Sentosa Cove, Singapore is a waterfront lifestyle destination offering world-class marina facilities replete with a comprehensive range of exclusive club amenities. It is an unprecedented lifestyle destination with modern facilities including an infinity pool, fitness centre, members’ lounge, modern spa, tennis courts, 26 tastefully appointed rooms, as well as a selection of restaurants and bars. ONE°15 Marina Sentosa Cove is part of SUTL Enterprise Ltd, which is listed on the main board of the Singapore Exchange. Since its inauguration in 2007, the Club has won several international accolades including Best Asian Marina of the Year and the prestigious FIVE Gold Anchors Award.

Job Description

Responsibilities:

• Assist customers to their tables.
• Explain how various menu items are prepared, describing ingredients and cooking methods.
• Inform customers of daily specials.
• Prepare checks that itemise total meal costs and sales taxes.
• Present menus to patrons and answer questions about menu items, making recommendations upon request.
• Remove dishes and glasses from tables or counters, and taking them to the appropriate area.
• Serve food and/or beverages to patrons; prepare and serve speciality dishes at tables as required.
• Stock service areas with supplies such as coffee, food, tableware, and linens.
• Do side duties as assigned on a daily basis by the Restaurant Manager or Shift Leader.

Requirements:

• Able to work on weekends and Public Holidays.
• Should possess preferably N/O Levels.

Pan Pacific Hotels Group

Pan Pacific Hotels Group is a wholly-owned hotel subsidiary of Singapore-listed UOL Group Limited, one of Asia’s most established hotel and property companies with an outstanding portfolio of investment and development properties. Based in Singapore, Pan Pacific Hotels Group owns and/or manages over 35 hotels, resorts and serviced suites with over 11,000 rooms including those under development in Asia, Europe, Oceania and North America. The Group comprises three acclaimed brands: Pan Pacific, PARKROYAL COLLECTION and PARKROYAL.

Job Description

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group is able to offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Director, Revenue Performance.

Job Responsibilities

The primary role of the Director, Revenue Performance is to direct all Revenue Performance strategies and activities and optimize all revenue streams firstly for the defined area as a whole and secondly for each property in the area individually within guidance, structure and operating guidelines of Pan Pacific Hotels Group.
Akey responsibility of this role is to guide hotels in optimizing the business mix, distribution channels, pricing and products to achieve the budgeted revenue targets and to provide review and direction as required.
This role also leads the pre-opening and rebranding sales & marketing planning activities on behalf of the Marketing and Sales team.

Primary Responsibilities

Hotel Revenue Performance Reviews

• Identify hotel strategic objectives & opportunities with General Managers, Directors of Sales and Marketing and Directors of Revenue Management.
• Review representation of information across all electronic channels to follow best practices.
• Review inventory and price control practices.
• Review effectiveness of reservation team in terms of revenue generation and customer servicing.
• Review of compliance with data quality and data input standards across the systems.
• Review forecasting process and revenue management reports.
• Test systems competency levels across reservations, front office and revenue management.
• Provide summary assessment and list remedial and follow up actions required – to GM, DOSM and RM.
• Consolidate and roll up the follow up items into the monthly hotel review cycle.
• Provides input to the hotel performance review process at corporate level.

Review calls with Directors/Managers Revenue Performance and Sales & Marketing

• For analysis of revenue performance and follow up action plans.
• Identification, implementation & review of revenue strategies with hotel DOSM/RM.
• For follow up on action plan identified during Hotel Reviews.
• To communicate corporate updates and provide training on new programs and tools.
• Updateand share relevant market and competitor news.
• Provideeducation and training to Front Office, Reservation and Sales in Revenue andDistribution areas.
• Identification& development of hotel revenue / reservation managers.
• Review and improve on Reservation and Revenue related work flows.  Development and enculturation of tools – for efficiency, organization, evaluation, reporting etc.

Planning and Organising

• Maintain annual oversight of the overall price strategy and structure of the hotels to ensure that it is in line with the strategic objectives set out in the budgets.
• Analyse hotel rooms’ revenue forward forecasts for accuracy and variances.
• Provide remedial and business planning input to all hotels.

Hotel Pre-openings

• Lead the creation of all new hotel pre-opening sales and marketing plans.
• Coordinate with all sub sections within Marketing and Sales team to ensure timely execution of all planned activities and tasks.
• Review and approve all rate grids, promotion plans and tactical offers.
• Lead revenue management structure setup at the property.

Human Capital Development

• Ensure education of Revenue Performance, (revenue management and distribution competencies and learning) is instilled into the framework of the organization.
• Develop and implement revenue performance structure to strengthen personal development opportunities

The Person

• Revenue Management leadership experience for international hotel chain
• Minimum 5 years in leadership capacity
• Possess a Degree in Business, Marketing, Hotel Management or Statistics
• Driven for results and understands how to materialise ideas into actions
• Good leadership, able to build and coach teams
• Understanding strategies and trends
• Able to build effective relationships
• Excellent presentation, analytical and strategic planning skills
• Familiar with Revenue Management System, Business Intelligence, Opera Systems

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

Guest Service Executive

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.

• Register guests into the computer, verifying reservation, address, and credit information.

• Responsible for checking in guests such as registering and assigning rooms to guests.

• Issues access card and escorts guest to their room.

• Manages guests’ accounts and information availability in the system.

• Process guest’s folios, collects payment, deposit and to assists with currency exchange

• Handles guest queries pertaining to facilities, services, and registration etc.

• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.

• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.

• Customer Oriented

• Knowledge of Microsoft Office eg. MSWord and MS Excel.

• Good coordination skills, meticulous, organized, neat and diligent.

Guest Service Manager

RESPONSIBILITIES:

• Spend ample time in lobby to welcome and solicit guests for feedback.

• Perform check-in and check-out duties. Assign room and prepare keys for check-in.

• Resolve guests complaints to their satisfaction.

• Responsible for the Guest Service Manager float and currency exchange.

• Process 3rd party charges such as credit card charges.

• Match bills with correspondence for billing to Corporate clients and Groups/Travel Agents.

• Complete Daily Duty Manager log after each shift.

• Prepare Guest incident report

• Keep informed on all current matters and maintain complete and readily accessible files and records necessary for effective operation.

• Maintain close liaison with all other departments to ensure 100% guests satisfaction.

• Conduct daily roll call with the team. Assign, coordinate, and supervise work activities of team. Communicate activities, any problems and/or special information.

• Conduct OJT (On-the-Job) training for new and existing Associates on duty.
  

JOB REQUIREMENTS:

• Good leadership skills

• Ability to multi-task in a demanding environment

• Excellent customer service, communication and interpersonal skills

• Able to work night shift

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Grand Copthorne Waterfront Hotel Singapore

Overlooking the historic Singapore River, Grand Copthorne Waterfront Hotel Singapore is a premier upscale conference hotel where luxurious elegance and contemporary style go hand in hand. Our luxury hotel in Singapore lets you experience the best of what the city has to offer. It is ideally located within easy reach of the Central Business District and the waterfront precincts of Robertson Quay, Clarke Quay and Boat Quay with their lively dining and entertainment venues.

Job Description

Reporting to the Front Office Manager, you will be part of a service oriented team representing Grand Copthorne Hotel, that strives for excellence in customer service.

Key responsibilities 

• Attend to guests’ inquiries and provide prompt responses and assistance

• Managing rooms’ inventory, allocation and ensuring guest billing is in order to avoid any glitches

• Develop and maintain professional relationship with house guests and extend service whenever required

• Manage front office operations and optimize solutions to ensure guests satisfaction

• Concierge duties including assisting guests with ground transportation, restaurant or entertainment reservations, and providing other local information

• Provide guests with access to hotel services, forward in-room meal requests, and ensure that mail, faxes and packages are delivered in a timely manner

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Work closely with other departments and co-workers as part of a team

Ideal requirements 

• Able to communicate effectively in a fast paced environment

• Customer service oriented to provide quality service standards

• 1-3 years of experience in a similar capacity, hospitality or tourism

• Exceptional interpersonal skills to enhance the service standards throughout the operation

• Ability to work effectively in an innovative, fast-paced and multi-tasked environment

Keck Seng Hotel

Job Description

BASIC FUNCTION

• Supporting management team in delivering successful operations, achieving the hotel objectives and improving revenue profitability.
• Supervise duties for all Front Office associates.
• Ensure all associates provide excellent customer service at all times, and to make sure that customers are satisfied with the products or services the organization offers, and to deal with customer feedbacks.
• Accountable full responsibility for the entire hotel operations including Rooms, F&B and Security management in the absence of the General Manager and all other Senior Managers of the hotel.

DUTIES & RESPONSIBILITIES

Daily

• Responsible for all activities of the Front Office as well as other hotel activities relating to the effective and efficient operations and day-to-day running of the hotel.
• Familiarize with all room situations of the hotel and competitors, all room types and rates, promotions and new package plans.
• Awareness and monitoring closely of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
• Ensures accurate room assignment for VIP arrivals and/or any special arrangements.
• Conduct room inspections for VIP arrivals. Look out for defects and makes necessary reports to the respective departments.
• Checks on the event board for the day to ensure all signage of events are correctly displayed.
• Ensures proper log of all incidents pertaining to the hotel on daily basis for Management reporting with appropriate details and take necessary actions to avoid future recurrence.
• Assisting associates at the Front Desk/Bell Counter or any other areas/sections of the hotel whenever required.
• Check and supervise all Front Office associates on tasks that have been assigned to them and accord guidance whenever required.
• Authorize the acceptance of cheques, cash advance, rebates and refunds on the basis of procedures established.
• Check on housekeeping discrepancies (skip/sleep) reports and physically inspect or verify the discrepant status and execute necessary actions or follow-up.
• Co-ordinate closely with Security associates in the investigation of any irregular activities during the period of duty.
• Must possess confident caliber to handle emergencies and crisis situation.
• Withhold confidential information from the press or public with an aim to preserve and protect the Hotel’s image and reputation after any occurrence of crisis. Ensures all questions from the press are politely and tactfully directed to the Marcom Manager.
• Maintain and ensures cleanliness and orderliness at the Front Desk and all areas of the lobby and public areas. Initiates corrective actions deemed necessary.
• Attends to all guests’ inquiries, feedback and compliments and attend to guests’ need promptly, efficiently and in a professional manner.
• Review Front Office policies and procedures and emergency action plans with the Assistant Front Office Manager/Senior Duty Managers to ensure contents are kept current and up to date.
• Handing over swiftly any outstanding items and issues encountered or anticipated to the next Duty Manager by clearly documenting them in the Duty Manager’s Logbook when necessary.
• Conduct daily briefing and brainstorm to all associates.
• Perform other duties that assigned by the Management.
• Weekly - Assign and approve duty roster for all Front Office associates.
• Monthly - Attend monthly Front Office meeting and provide solution and open discussion during day-to-day operation.
• Yearly - Ensure Hotel Vision, Mission and Core Value are met and executed accordingly. Guide associates who in doubt.

Job Requirements:

• Diploma or Degree in Hospitality, Hotel Management, or related field

• Minimum of 2–3 years of Front Office experience; candidates with experience as a Senior Front Office Executive ready to take on Duty Manager responsibilities are encouraged to apply

Skills & Competencies:

• Strong leadership and supervisory skills; able to guide and motivate Front Office associates

• Excellent customer service orientation, with the ability to handle guest complaints and feedback professionally

• Strong operational knowledge of hotel functions including Rooms, F&B, Security, and overall hotel operations

• Ability to manage multiple tasks and responsibilities efficiently in a fast-paced environment

• Good problem-solving, decision-making, and crisis management skills

• Attention to detail and ability to maintain high standards of cleanliness, orderliness, and operational efficiency

• Effective communication and interpersonal skills to liaise with team members, guests, and management

• Awareness of occupational health, safety, and emergency procedures

Additional Requirements:

• Confident and composed when handling emergencies or unexpected situations

• Able to work shifts, weekends, and public holidays

• Demonstrates professionalism, integrity, and the ability to maintain confidentiality

• Strong initiative and willingness to take responsibility for hotel operations in the absence of senior management