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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Shun Tak Real Estate (Singapore)

Job Description

Job Highlights

• Dynamic work environment
• Open and collaborative culture

Inspired by Singapore’s culture, colours, and flavours, Artyzen Singapore represents a modern interpretation of the luxury lifestyle where your utmost comforts are met.

Centrally located in the heart of the city, Artyzen Singapore is just a stone’s throw from Orchard Road. Home to the 142-room luxury lifestyle accommodations, this iconic heritage landmark was once the sprawling tropical-garden mansion named “Marie Villa” by the great-grandson of Singapore’s well-known philanthropist, the late Mr Tan Tock Seng.

Responsibilities

• Responsible in leading the operations of the Guest Services Department (Front Desk, Concierge, Bell, Driveway, Communication Centre) in support of the Guest Services Manager.
• Ensure the guest journey from the moment of reservation till beyond checkout is in line with the Artyzen Hotels and Resorts experience. This includes the reservations, pre-arrival, and post arrival communication with the guest.
• Implement a consistent guest recognition program and ensure that all information gathered on the guests is correctly recorded in the guest profile and that this is updated regularly.
• Ensure that the Department Operational Budget is strictly adhered to.
• Monitor service and Operation standards in the hotel.
• Support Host needs in other departments based on the hotel priorities and anticipated business levels.
• Be available and on duty during peak periods (frequently opening and closing the operation)
• Conduct frequent and thorough room inspections in liaison with Housekeeping.
• Accept requests from guests regarding assistance with obtaining transportation, baggage handling, limousine transfer and local area knowledge.
• Establish a rapport with guests maintaining good customer relationship and handle all guest complaints, requests and enquiries on Guest Services.
• Be personally and frequently verify that guest’s check-in / out are receiving the best possible service.
• Ensure the Guest Services Department meets quality and internal standards. Identify process improvements and best practices. Provide feedback and develop processes to improve the guest experience.
• Ensure corrective training is implemented based on the feedback received
• Maintain standards of guest service quality. Analyze response time to guest’s requests for items and maintenance requests and highlight any issues to the respective department head.
• Ensure that the Guest Services team projects a warm, professional and welcome image.
• Collaborate with Guest Services Manager in preparation of annual department operating budget: Monitor monthly expenses, with emphasis on wages, variances, assisting in preparing schedules, ordering, inventory management, and other administrative duties as needed.
• To undertake any other reasonable task or request as directed by the management.

Requirements

• Higher diploma or degree holder in Hospitality, Hotel Management or an equivalent qualification
• Minimum of two years of previous experience in a front office supervisory role in an established, luxury/upscale or boutique hotel.
• Service-oriented, attentive to details and observant
• Excellent oral and written communications skills
• Good command of written and spoken English
• Adaptable and outgoing with excellent interpersonal skill
• Ability to work under pressure and be flexible.
• Passionate and enthusiastic with a positive ‘can-do’ attitude

PARK VIEW HOTEL PTE LTD

OUR HOTEL

Job Description

• Provide all guests with a friendly, accurate and efficient check-in/check-out process while following the company's policies and procedures.

• May be tasked to execute room checks, reservation and public area checks etc, as part of the Hotel's effort to offer staffs more holistic training ,towards possible promotion.

• Answering inquires by guest (email/phone/at the counter) and render reasonable assistance within the expectation of keeping with excellent hospitality standards.

• cashiering duties

Job Requirements:

• No Experience are Welcome

• Candidates-must able to speak and written English, and any additional language is an advantage

• Ability to work in a team.

• Able to work on a rotating roaster 

• Basic computer knowledge

Work Location : nearby Bugis / City Hall mrt.

• PR/Singaporean

• Meal provided & allowance

• 5 min walk from mrt station

National Service Resort & Country Club

National Service Resort & Country Club (NSRCC) is a golf and country club set up to recognise the contributions of operationally ready NSmen to Total Defence. Their membership is open to NSmen who have performed national service, as well as full-time NSmen.

Job Description

The Job:

Daily Operations:

• Conduct periodic checks on the facilities and guests, and rectify any issues found according to established bye-laws. Contain and manage any incidents at the premises.

• Ensure the opening and closing hours are enforced, including housekeeping staff and supervisors presence till closing time, and facilities are open/locked according to the bye-laws.

• Manage ingress vehicle traffic.

• Attend to any feedback/complaint during the night and submit a detailed incident report to the management for info or follow-up after the shift.

Requirements:

• Minimum GCE ‘O’ Level / Certificate or Diploma in Hospitality Management with 2 years experience in a similar capacity in the hospitality industry

• Customer service oriented

• Possess good interpersonal and communication skills

• Good problem-solving and decision-making skills

• Must be prepared to work on weekends and public holidays

Additional Information:

• Work Location: 326 Sealand Road Singapore 508252

• 4-day work week (Mon to Sun)

• Working hours: 8:00pm to 8:00am

• Shift allowance provided

Attractive Employee Benefits (for all permanent full-time positions only*)

• Annual and medical leave

• Annual Wage Supplement (13th month bonus)

• Variable bonus

• Subsidies for medical, dental & holiday

• Medical and group insurance coverage

• Long Service Award

• Birthday gift

• Corporate rate for selected tourist attraction

• Privileged rates for usage of Club facilities

 
*Terms & conditions apply. 

 
We regret that only shortlisted candidates will be notified.

Marriott International

Job Description

Marriott International

Job Description

Studio M Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

• Conduct daily briefings and ensure that all important information is well received by team members.

• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met.

• Communicate with Front Office Manager on all matters regarding guest services & hotel operations.

• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.

• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

• Require to make objective decisions and handle any complaints and emergencies in a level-headed manner.

• Authorise rate and room changes, paid outs and rebates according to procedures and credit policies. 

• Responsible for training of all front desk associates including planning, organising and conducting OJT. 

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. 

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Your day to day

Under the general direction of the Hotel Manager, oversee the activities of the Room Division to ensure the achievement of established quality, guest service standards and departmental revenue and profit goals. Adhere to governmental regulations concerning hotel emergency procedures, safety, or other compliance requirements, as well as brand standards and local policies and procedures. Deliver a guest experience that is unique and brings the brand to life.

Financial Returns

· Oversees their implementation

· Ensures training needs analysis of Rooms Division is carried out and training programs are designed and implemented to meet needs

· Conducts probation and formal performance appraisal in line with company guidelines

· Maintains up to date staff records and approves leave requests etc. Coaches, counsels, and disciplines staff, providing constructive feedback to enhance performance

· Regularly communicates with staff and maintains good relations

Guest Experience

· Build and maintain positive relationships with all customers and guests in order to exceed their needs

· Take action to address these needs in order to exceed their expectations

· Create a positive hotel image in every interaction with internal and external customers

· Ensure your direct reports have current guest focused standards and procedures which are used effectively for training purposes

· Ensure all front office staff provides guests with prompt service, professional attention, and personal recognition

· Ensure guests are greeted upon arrival and make time to interact effectively with guests.

· Respond appropriately to guest complaints, solicit feedback, and build relationships that drive continuous improvements in guest satisfaction.

· Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies.

· Ensure that guest satisfaction data is analysed and that plans are developed and implemented to achieve established goals

· Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs

People

· Direct day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.

· Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance

· Educate and train team members in compliance with brand standards, service behaviours, and governmental regulations.

· Ensure staffs have the tools, training, and equipment to carry out job duties

· Promote teamwork and quality service through daily communication and coordination with other departments.

· Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel or company rules and policies

Responsible Business

· Regularly audit all financial transactions to ensure governmental regulations and data privacy requirements are met

· Act as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel

· Develop awareness and reputation of the hotel and brand in the local community and promote team member involvement in community outreach efforts Perform other duties as assigned

· May also serve as manager on duty

· Recognize and develop the potential of yourself and your direct reports

· Use strengths of others to build organization capability for the future and recognize the advantage diversity brings Identify and develop talented individuals

· Understand and consider the global nature of the business

· Work effectively with colleagues from different viewpoints, cultures, and countries

· Supervises the overall activities of Front Office and Housekeeping operations

· Monitors the personnel of these operations to ensure guests receive prompt, cordial attention, and personal recognition

· Coordinates exchange of pertinent information between departments within the Division and directs exchange of information with other departments, notably, Engineering and Security

· Consults with Department Heads and General Manager on an ongoing basis to improve business conduct Assumes overall responsibility for maintaining presentation standards to ensure facilities and equipment are clean, in good repair and well maintained

· Schedules and regularly conducts routine inspections of areas under control

· Maintains appropriate standards of conduct, dress, hygiene, uniforms, appearance, and posture of all front office employees

· Conducts comprehensive monthly departmental meetings to include review of procedures and events which warrant special handling and detailed information

· Promotes Inter-hotel sales and in-house facilities

· Monitors and controls the inventories for operating equipment and supplies

· Communicates to the General Manager to his/her delegate, and other Department heads, all information likely to be of interest to them

· Monitors and controls the Front Office department operation in the areas of revenue expenditure, profitable and performance against budget

Accountability

This is the top room’s division job in a large full-service, luxury, resort, or major flagship hotel with an extensive range of facilities and services, demanding competitive pressures, and a large number of VIP and key guests. Directly and indirectly supervises a large number of Front Office and Housekeeping employees.

The Garcha Group Marriott International

The Garcha Group owns four Luxury Five Star Hotels in Singapore, all of which are franchised under the worlds largest and most prestigious Hotel Company, Marriott International. Two Hotels are part of the Autograph Collection and the other two are under The Tribute Portfolio Brand.

Job Description

An exciting opportunity has arrived at The Garcha Group, Singapore’s boutique hotel group currently with the following hotels:

- Maxwell Reserve, Autograph Collection Hotel (Marriott);

- Duxton Reserve, Autograph Collection Hotel (Marriott);

- The Vagabond Club, a Tribute Portfolio Hotel (Marriott);

- The Serangoon Club, a Tribute Portfolio Hotel (Marriott).

Restaurants & Bars:

· Yellow Pot, Anouska's (Duxton Reserve)

· Shikar, Cultivate Cafe, Isabel Bar, Officers’ Mess Polo Bar (Maxwell Reserve)

· The Whiskey Library & Jazz Club, Sharab aur Kebab (The Vagabond Club)

· GupShup (The Serangoon House)

Garcha Group Benefits:

- As an associate of a Marriott hotel, you, your parents or parents-in-laws, children, spouse/domestic partner and siblings are eligible for discounts on F&B and room rates in 7,000+ hotels world-wide.

- As an associate of a Marriott hotel, you have access to the “Global Learning + Development” tool which creates for you personalized learning experiences designed to help you thrive in their Marriott career journey. (see attached for full Marriott benefits)

- 2 nights yearly staycation in any of the 4 Garcha Group hotels in Singapore.

- 20% off Food/Alcohol Bill at all Garcha Group restaurants and bars

Responsibilities include but are not limited to:

Essential Functions

• Take every opportunity to amaze the guests.
• Ensure all guests are being treated in an efficient and courteous manner and that all standards are being followed.
• Handle complaints.
• Assists Front Office Manager & Hotel Manager with hiring, training, and direction of new department associates.
• Supervise and manage employees; manage all day-to-day operations; provide feedback, understands employee positions well enough to perform duties in employees’ absence.
• Utilize interpersonal and communication skills to lead, influence and encourage others
• Ensure all front office quality standards are complied with and that policies and procedures are consistently applied.
• Work in conjunction with accounting to maintain and minimize levels of accounts receivables.
• Coordinate activities with other hotel departments.
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenue while maintaining high levels of guest satisfaction.
• Ensure the timely completion of performance appraisals.
• Function in place of the Front Office Manager in his/her absence.
• Be knowledgeable of policies regarding emergency procedures and security concerns.
• Assist with any additional if required and as assigned by the Front Office Manager or Hotel Manager
• Any other duties/tasks as requested by management.

Teamwork Skills:

• Be an enthusiastic, helpful and positive member of the team.
• Be professional, responsible and mature in conduct and behavior.
• Be understanding of, encouraging to and friendly with all co-workers.
• Be self-motivated and use time wisely.
• Maintain open line of communication with each department.
• Communicate pertinent information.
• Respond positively to new ideas.
• Openly accept critical/developmental feedback.
• Report to work on time.
• Give adequate notice if going to miss work.
• Be available to work a flexible schedule to include weekends and holidays.
• Maintain effective communication through the use of meetings, log books and bulletins.
• Be available to help other departments in emergency situations.
• Perform other assignments as directed by the General Manger.
• Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Specific Job Knowledge, Skills and Abilities

The individual must possess the following knowledge, skills and abilities:

• Must be able to speak, read, write and understand English.
• Requires good communication skills, both verbal and written.
• Most tasks are performed in a team environment with the employee acting as a team leader.
• Must possess basic computational ability.
• Must possess basic computer skills.
• Extensive knowledge of the hotel, its services and facilities.

Accor Asia Corporate Offices

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.Every day we strive to make our guests Feel Welcome and our people Feel Valued.

Job Description

Nirvana Services Company Limited

Job Description

Nirvana Treats Bangkok Massage is looking for a  Receptionist to oversee the daily operations of our branch, ensure exceptional customer service, manage therapists, handle supplies, and optimize business performance. The ideal candidate will be highly organized, customer-focused, and experienced in managing wellness or hospitality businesses.

Key Responsibilities:

1. Therapist & Staff Management

• Supervise, train, and motivate massage therapists and front desk staff.

• Schedule and manage staff shifts to ensure smooth daily operations.

• Address therapist concerns and foster a positive work environment.

• Conduct regular team meetings and performance evaluations.

2. Customer Experience & Service Quality

• Ensure all customers receive top-notch massage services and a warm welcome.

• Address customer inquiries, concerns, and feedback professionally.

• Handle customer complaints efficiently and ensure their satisfaction.

• Maintain high hygiene and cleanliness standards in the shop.

3. Operations & Supply Management

• Oversee daily shop operations, ensuring everything runs smoothly.

• Manage inventory and order necessary massage supplies and oils.

• Ensure proper maintenance of equipment and facility cleanliness.

• Monitor cash flow, transactions, and reporting.

4. Business Growth & Sales Optimization

• Collaborate with marketing to promote special offers and campaigns.

• Upsell massage packages, memberships, and retail products.

• Work on strategies to increase customer retention and repeat visits.

• Assist in implementing loyalty programs and referral incentives.

5. Coordination & Reporting

• Coordinate with the management team regarding business performance and improvements.

• Maintain records of bookings, expenses, and therapist performance.

• Provide weekly/monthly reports on sales, customer feedback, and operational needs.

• Ensure compliance with company policies and local regulations.

Qualifications & Skills Required:

✔️ Previous experience in spa, wellness, hospitality, or retail management.
✔️ Strong leadership and people management skills.
✔️ Excellent customer service and problem-solving abilities.
✔️ Good knowledge of massage and spa services (preferred but not mandatory).
✔️ Ability to manage multiple tasks and work under pressure.
✔️ Basic financial and inventory management skills.
✔️ Fluent in Thai and English (preferred).

✔️ Working hours 10:00 to 7:00 ( Morning Shift ) &  16:00 to 1 AM ( Evening shift )

What We Offer:

• Competitive salary + performance-based bonuses

• Career growth opportunities within Nirvana Treats Bangkok Massage

• Employee discounts on massages and wellness products

• Supportive and professional work environment

🚀 Join us and be a part of Bangkok’s leading massage and wellness brand!

If you are passionate about providing exceptional administrative support and are looking to take the next step in your career, we encourage you to apply now.

PawPaw Resort

Job Description

PawPaw Resort is a friendly, international boutique resort located in a tropical garden setting on Koh Samui. We are looking for a Receptionist to join our team and help us take care of our guests with warmth and professionalism. Accommodation possibilities.

Responsibilities

• Welcoming guests and handling check-in / check-out

• Responding to guest inquiries (in person, WhatsApp, Booking, Airbnb, email)

• Coordinating with housekeeping and restaurant staff

• Handling reservations and basic administrative tasks

• Providing local information and guest support during the stay

Requirements

• Have full working rights for Thailand

• Communicative English (spoken & basic written)

• Friendly, service-minded attitude

• Basic computer / smartphone skills

• Experience in hospitality is an advantage, but not required – we can train you

What we offer

• Friendly international working environment

• Competitive salary (based on experience)

• Social Security (SSO)

• Partial meals during working hours

• Stable, long-term position in a relaxed resort atmosphere

📍 Work location: PawPaw Resort, Koh Samui (Lamai area)

👉 Interested?

Please send your short CV or message via Seek.

We look forward to meeting you!

🇹🇭

(Receptionist) – PawPaw Resort

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PawPaw Resort

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📍 : PawPaw Resort ()

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(CV) Seek

PawPaw Resort 🌴

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:-

Executive Assistant Manager - Food & Beverage

Reporting to the General Manager, the incumbent shall be responsible to:-

The Executive Assistant Manager, Rooms is responsible for the overall leadership, operational excellence, and financial performance of the Hotel’s Rooms Division. This role ensures exceptional guest experiences, brand compliance, and seamless coordination across Front Office, Executive Lounge, Lobby Services, Reservations, Call Centre, Housekeeping, Engineering and Security departments. The EAM, Rooms acts as a key member of the Executive Committee and supports the General Manager in strategic and operational decision-making.

Operational Leadership

• Oversee all Rooms Division departments, including Front Office, Executive Lounge, Lobby Services, Reservations, Call Centre, Housekeeping Engineering and Security departments.

• Ensure consistent delivery of service standards and brand guidelines.

• Monitor daily operations to ensure smooth check-in/check-out processes and guest satisfaction.

• Handle and resolve complex guest issues, complaints, and VIP requirements with discretion and professionalism.

Guest Experience & Quality

• Champion a culture of personalized luxury service and anticipatory guest care.

• Maintain high guest satisfaction scores across internal and external platforms.

• Lead service recovery efforts and implement continuous improvement initiatives.

• Ensure adherence to health, safety, and security standards.

Financial & Commercial Performance

• Support budget preparation and control departmental expenses.

• Maximize room revenue through effective inventory management and collaboration with Revenue Management.

• Monitor productivity, labour costs, and operational efficiency.

• Analyze performance reports and implement corrective actions when required.

People Management & Development

• Lead, coach, and mentor department heads and managers within the Rooms Division.

• Drive talent development, succession planning, and performance management.

• Ensure staffing levels meet operational needs while controlling labour costs.

• Foster a positive, inclusive, and high-performance work culture.

Strategic & Executive Support

• Participate in Executive Committee meetings and contribute to hotel-wide strategy.

• Support pre-opening activities, renovations, and brand audits where applicable.

• Ensure compliance with brand standards, SOPs, and legal requirements.

Training and Employee Relations

• To recruit and select and train Food and Beverage outlet Managers, Assistant Managers and supervisory employees who are able to work within the guidelines and principles as set out in the Food and Beverage operations manual.  To ensure that all employees go through the orientation induction process.

• To ensure that each outlet manager plans and implements effective training programs for their staff with the Training Manager and Departmental Trainers.

• To develop departmental trainers, assign training responsibilities and meet with departmental trainers monthly.

• To conduct yearly performance appraisal and give employees regular feedback on their job performance.

• To ensure that all employees report for duty punctually wearing the correct uniform and name badge at all time.

• To ensure that all employees provide a courteous and professional service at all times.

• To ensure that all employees have a complete understanding of and adhere to the rules and regulations and adhere to the hotel's policy relating to Fire, Hygiene, Health and Safety.

• To ensure that all annual leave / public holidays is planned effectively so that all leave will be cleared in the current working year.

• To ensure that staff at all levels of the Food & Beverage department is familiar with the Hotel's core values and guiding principles and actively participates in the shared vision of success.

Requirements:

• Degree or diploma in Hospitality Management or related field preferred.

• Minimum 10 to 12 years of progressive experience in luxury hotel operations.

• At least 5 to 8 years in a senior Rooms Division leadership role (Director of Rooms, EAM, Rooms, or equivalent).

• Proven experience in a five-star or luxury international hotel brand.

• Strong leadership and people management skills.

• Exceptional guest service orientation and problem-solving ability.

• Excellent communication and interpersonal skills.

• Financial acumen and analytical mindset.

• Ability to work under pressure in a fast-paced luxury environment.

• Proficiency in hotel PMS and operational systems.

Job Description

About the role

As a Guest Service professional at , you will be the face of our resort, responsible for providing exceptional customer service to our guests. This full-time position in Chonburi, Chonburi is pivotal in ensuring our guests have a memorable and enjoyable experience during their stay.

What you'll be doing

1. Greet and welcome guests in a friendly and professional manner

2. Respond promptly to guest inquiries and address any concerns

3. Assist guests with check-in and check-out procedures

4. Provide information about the resort's amenities, activities and local attractions

5. Handle cashier duties, including processing payments and maintaining accurate records

6. Contribute to maintaining a clean and well-organised front desk area

7. Work collaboratively with other departments to ensure a seamless guest experience

What we're looking for

1. Previous experience in a customer service or hospitality role

2. Excellent communication and interpersonal skills

3. Ability to work well under pressure and remain calm in challenging situations

4. Strong problem-solving and decision-making skills

5. Proficiency in English and Thai languages

6. Flexible and adaptable to work in a dynamic environment

What we offer

At , we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

1. Comprehensive health insurance coverage

2. Opportunities for career advancement and professional development

3. Discounts on our resort services and facilities

4. Team-building activities and social events

5. Flexible work arrangements to maintain a healthy work-life balance

About us

is a leading provider of hospitality services in the region. With a strong focus on customer satisfaction, we strive to create unforgettable experiences for our guests. Join our dedicated team and contribute to the success of our thriving resort business.

Apply now to be part of our dynamic Guest Service team!

Charterhouse Management Limited

["Charterhouse is a global executive recruitment consultancy. We have offices throughout the world in Asia, Australia and the Middle East. In Hong Kong we have six specialist divisions: Banking & Finance; Sales & Marketing; Commerce Accounting, IT&T, Property","& Construction & Human Resources."]

Job Description

: 14 Jan 2026
Ref.: JM20260115011621345

Duty Manager

Duties

• Assist the F.O. Manager in overseeing the front office operations and act as a shift leader of front desk and duty manager of the hotel;

• Provide and ensure efficient and quality front line guest services at all time.

• Respond and resolve guests’ enquiries and complaints;

• Handle all emergency situations in accordance with hotel policies and procedures;

• Build and maintain a strong and positive relationship with guests and colleagues

Requirements

• Holder of Diploma or above in Hotel Management or equivalent

• Minimum 3 years' supervisory experiences in similar capacity

• Guest oriented and attentive to guests' needs

• Good communications and leadership skills with outgoing personality

• Good command in spoken and written English and Chinese

We offer attractive remuneration package and opportunity to work in a fun and interactive environment.

CUBE HOSPITALITY PTE. LTD.

Cube Hotels offers a modern and stylish hospitality experience in the heart of Singapore. Designed for urban travelers, our boutique hotels provide smart, space-efficient accommodations with contemporary amenities. Whether you're a solo explorer, business traveler, or group adventurer, Cube Hotels delivers comfort, convenience, and affordability in prime city locations. With a focus on seamless service, innovative design, and a vibrant social atmosphere, we redefine the way guests experience Singapore. Stay with us for an unforgettable blend of comfort and connectivity.

Job Description

About the Role

Join our dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive. Based in the Central Region, this full-time position is perfect for individuals who are passionate about hospitality and creating memorable guest experiences. You will be the welcoming face of our establishment, ensuring every guest enjoys a seamless and exceptional stay.

Key Responsibilities

• Warmly welcome guests and handle smooth check-in/check-out processes

• Respond promptly and politely to guest enquiries and requests

• Maintain high standards of cleanliness and organisation in all guest-facing areas

• Assist with luggage handling, room assignments, and other front desk duties

• Communicate effectively with various hotel departments to fulfil guest needs

• Identify, manage, and resolve guest issues or concerns professionally

• Promote hotel facilities, services, and ongoing offers

• Contribute positively to a supportive and collaborative team environment

Who We’re Looking For

• Prior experience in a guest-facing role within the hospitality sector

• Strong interpersonal and communication skills with a friendly and professional demeanour

• Ability to multitask and prioritise in a fast-paced environment

• Excellent problem-solving and conflict resolution abilities

• Passionate about delivering exceptional customer service

• Able to work shifts, including weekends and public holidays

• Proficient in English; additional languages are an advantage

What We Offer

At CUBE HOSPITALITY PTE. LTD., we value our employees and support their personal and professional growth. We offer:

• Competitive remuneration package

• Opportunities for career advancement

• Employee wellness initiatives

• A dynamic and inclusive working environment

Apply now and embark on a rewarding career as a Guest Relations Executive with CUBE HOSPITALITY PTE. LTD.!

The Lo & Behold Group

The Lo & Behold Group is a hospitality company that creates, owns and operates a series of timeless, thought-provoking concepts, each with a unique story and a distinct perspective on the cultural-culinary landscape. While each has a personality of its own, the properties are united by a carefully considered sense of place, purpose, pioneering design and above all, a commitment to creating awesome experiences for all who walk through our doors – employees, partners and customers alike.

Job Description

As a team, we are very passionate about the potential our industry has in shaping a city and take great pride in grooming the next generation of hospitality leaders. We build career paths around the individual, develop training modules both in-house and out, and design incentives and recognition programmes to ensure that good work always pays off.

For its efforts, the group has been recognised as a Human Capital Partner with the Ministry of Manpower, a “Great Place To Work” (2022 - 2025) and one of AON’s Best Employers. Wherever you are on the team, whatever your definition of success, we’ll set you on the right path.

Our Guest Relations team is integral to the guest experience, and is often the first encounter with our brand.

You’ll be in-charge of:

• First point of contact for guests; Greet guests promptly as they arrive at the restaurant

• Manage reservations through phone calls, emails, and other forms of communications

• Assist the Managers with seat plan arrangements for each service

• Ensure that menus are changed according to lunch or dinner service and that they are up to date and presentable

• Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience

• Must keep up-to-date with our product knowledge/seasonal produce and have the ability to confidently answer guests’ questions over phone calls, emails, and other forms of communication

We love people who:

• Go above and beyond to make someone else's day

• Are thoughtful and kind, while upholding high standards

• Own outcomes and drive solutions

• Are ever-curious and always learning

Benefits:

We believe in taking care of our people, so they can take care of others. We recognise and support each individual through medical and insurance coverage, employee dining discounts across our venues, celebrations for each individual’s key milestones, as well as one month sabbaticals for long-service individuals.
Take an inside look at our culture or find out more here.
https://www.lobehold.com/playbook
https://instagram.com/tlbg.openarms
Click on Apply
Should your application progress to the next stage, we will be in contact to arrange for an interview.

People Profilers Pte Ltd

By submitting your application for this position, you consent to the collection, use, and disclosure of your personal data by People Profilers and its recruitment partners, including Employment and Employability Institute Pte Ltd, for the purpose of i) employment facilitation and ii) data and statistical analysis. You may find out more information on the PDPA policies at peopleprofilers.com/data-protection-notice and e2i.com.sg/pdpa

Job Description

Working Hours

• Monday – Friday: 8:45am – 6:00pm

• Saturday: 8:45am – 1:00pm

• Sunday & Public Holidays: Closed

Key Responsibilities

• Manage front desk operations and patient reception

• Schedule and coordinate patient appointments

• Handle phone calls, WhatsApp enquiries, and walk-in patients professionally

• Process patient registration, billing, and payments

• Maintain accurate patient records and documentation

• Support dentists and clinic operations as required

• Ensure a welcoming, professional clinic environment

Requirements

• Minimum O-Level qualification

• Prior clinic or customer service experience preferred (training provided)

• Pleasant personality with strong communication skills

• Organized, detail-oriented, and able to multitask

• Comfortable working in a fast-paced clinical environment

📩 Apply Now!
Only shortlisted applicants will be contacted. Please send your detailed CV in Word format to: enoch.cheong@peopleprofilers.com


People Profilers Pte Ltd
Address: 20 Cecil Street, #08-09, Plus Building, Singapore 049705
Contact: +65 6950 9740
EA License No.: 02C4944
EA Personnel Reg. No.: R21100787
EA Personnel: Enoch Cheong

Village Hotels

Village

Job Description

Responsibilities:

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• Minimum GCE 'O' Level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Minimum 1 year experience in similar capacity in hospitality industry
• Knowledge of Opera system

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage

Village Hotels

Village

Job Description

Responsibilites:

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements:

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Village Hotels

Village

Job Description

Responsibilites:

• Work closely with the Assistant Manager and provide courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous

Village Hotels

Village

Job Description

Summary

This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business center. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.

Responsibilities

1. Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.

2. Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.

3. Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.

4. Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.

5. Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.

6. Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.

7. Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.

8. Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.

9. Conduct spot checks on outlets in the absence of the Outlet Manager.

10. Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.

11. Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.

Requirements

1. Minimum a Diploma holder with at least 5 years’ experience in a similar capacity.

2. Demonstrated strong business acumen, effective leadership skills, and a proven track record of driving results with teams.

GRAND MERCURE ROXY HOTEL

Grand Mercure Singapore Roxy is managed by Accorhotels, the world’s leading hotel operator. We focus on developing and offering advancement opportunities to our employees. Join us and be part of a team that provides a total and memorable Singapore travel experience!

Job Description

Front Office Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences

Duties and Responsibilities

• Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company’s policies and procedures.
• Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
• Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
• Understand room status and have knowledge of room’s location, types of room availability and room rates.
• Handle guests’ feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest’s complaints, inquiries and requests.
• Perform any other duties as may be assigned by the Management from time to time.

Requirements:

• At least 2 to 3 years of experience in a similar capacity
• Knowledge in Opera is preferred.
• Customer oriented with a pleasant disposition
• Excellent interpersonal, communication and multi-tasking skills.
• Able to work on rotating shifts, weekends and public holiday.

Resorts World at Sentosa Pte Ltd

Resorts World Sentosa (RWS) is Asia’s premium lifestyle destination resort located on Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, Singapore Oceanarium and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are seven unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS has been named “Best Integrated Resort” since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific’s travel industry.

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Create memorable experiences for guests during special occasions

• Host and engage the guests while serving food and beverages

• Ensure guests' food and beverages are served promptly in accordance with their orders

• Provide suggestion to guests for wine and alcoholic beverages

• Process the food orders and operate a cash register; ensure the replenishment of stocks, the polishing of cutlery and complete other assigned tasks

• Interact with guests; provide a warm and memorable guest experience and ensure all guests receive prompt and excellent standards of service

Requirements

• GCE O Level

• Min 2 year experience in Supervisory level

• Good interpersonal and communication skills with cheerful personality

• 5 working days per week with the ability to work on weekends/public holidays and perform rotating shifts.

Dinso Resort & Villas Phuket Vignette Collection

Job Description

VANA NAVA CO., LTD.

["Vana Nava Hua Hin, Asia\u2019s First Water Jungle is located in Thailand\u2019s most beloved","resort town of Hua Hin. As the first ecologically aware community water park in the","region, Vana Nava Hua Hin has transformed an empty plot of land into a tropical","jungle, with over 200,000 plants and trees delivered from across Thailand in its","20 rai (3.2 hectares) property. Combining state-of-the-art technology and modern","facilities with 20 attractions comprising signature rides and exciting slides, as well","as Thailand\u2019s First Professional Underwater Studio, every element has strengthened."]

Job Description

Job Description:

• Improve customer service experience, create engaged customers and facilitate organic growth

• Adhere to and manage the approved budget

• Analyze statistics and compile accurate reports

• Control resources and utilize assets to achieve qualitative and quantitative targets

• Develop service procedures, policies and standards

• Keep accurate records and document customer service actions and discussions

• Keep ahead of industry’s developments and apply best practices to areas of improvement

• Maintain an orderly workflow according to priorities

• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

• Set a clear mission and deploy strategies focused towards that mission

• Take ownership of customers issues and follow problems through to resolution

Qualifications:

Bachelor's degree Business Administration or related fields

• Minimum 3 years of working experience in  Operations role or Customer service**

• Good command in English (Speaking, Reading and Writing skill)**

• Excellent team management and communication skills

• Able to work under pressure and handle many tasks at once 

• level of leadership skill and interpersonal skills to work effectively with others

• Strong analytical and problem solving skills

We offer attractive salary commensurate with experience and ability, career development opportunities and generous fringe benefits to the successful candidates.  Please submit your English resume identifying your qualifications, work experience, current salary and expected salary with a recent photograph and more importantly the reason why you wish to join our group to jobs@andamandaphuket.com

Leading Nation HK Limited

["Leading Nation","Established in 2014 with presence now in Hong Kong, Guangzhou, Beijing, Chengdu and Manila, Leading Nation operates a collective of concepts. We create, identify and manage unique and original F&B concepts","and opportunities across Asia with our head office in Hong Kong. Working with talented F&B professionals, our core expertise in an ability to collaborate with landowners in creating compelling F&B concepts that stand the test of time by maintaining relevance","in the community. We provide a cultivating work environment and strong career development opportunities for suitable candidates.","About us:","www.leadingnation.com"]

Job Description

About Us

At Leading Nation, we’re redefining modern hospitality through visionary concepts and exceptional guest experiences. Headquartered in Hong Kong, we curate and operate a growing portfolio of award-winning restaurants, bars, and private clubs across Asia — each with its own distinct identity yet united by a shared commitment to excellence and innovation.

Our celebrated portfolio includes The Diplomat, honored among Asia’s 50 Best Bars; One-Michelin Star, Cristal Room by Anne-Sophie Pic, helmed by the world’s most decorated chef with an extraordinary 10 Michelin Stars; The Merchant, recognised by Tatler Dining for its refined modern Asian cuisine also Michelin mentioned; Sushi Mamoru, an intimate omakase experience led by masterful Japanese craftsmanship; the acclaimed Torikaze deemed as the hardest seats to secure in Japan; and WAGYUMAFIA, a cult-favorite global sensation that has turned Wagyu into a modern icon. Our multi-location brands — Morty’s, Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee) — continue to champion craftsmanship, community, and creativity across the region.

Anchoring our portfolio is Forty-Five at Landmark, a three-story, 20,000-square-foot destination redefining the intersection of art, design, and gastronomy in the heart of Hong Kong. With regional expansions such as the soon-to-launch Elephant Grounds Singapore, Leading Nation continues to set new benchmarks for world-class hospitality across Asia.

Company Website: www.leadingnation.com 

We are looking for an experienced Restaurant Manager / Assistant Manager to oversee daily operations and ensure the highest standard of service. This leadership role requires a passionate individual who is dedicated to fostering a positive dining environment and guiding our talented team.

Key Responsibilities:

• Oversee restaurant operations, including staffing, training, and scheduling.

• Ensure exceptional guest service and satisfaction by maintaining high standards.

• Collaborate with the kitchen team to execute menus and special events smoothly.

• Manage inventory, ordering, and cost control to maximize profitability.

• Develop and implement strategies for improving service and operational efficiency.

• Handle guest feedback and resolve any issues promptly and professionally.

Qualifications:

• Proven experience in a managerial role within a fine dining restaurant environment.

• Strong leadership and interpersonal skills.

• Excellent communication and organizational abilities.

• Experience with budgeting, financial management, and staff training.

• A passion for culinary excellence and a commitment to customer service.

Benefits:

• 8 rest days per month (after probation)

• Annual leave & Statutory holidays

• Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc

• Meal allowance

• Monthly Card Tips

• Medical allowance

• Staff discount

Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of available to "HR & Admin. Dept." by clicking Apply Now below. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

A leading global hospitality company in Singapore seeks a Guest Service Executive for the Conrad Service Centre. This role is essential for delivering exceptional guest services and supporting team activities in a dynamic environment. Candidates must have a senior high school education or a hospitality specialty, a positive attitude, and excellent communication skills.

Commitment to service excellence and teamwork is crucial for success. Join an esteemed company dedicated to remarkable hospitality experiences.

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Ascott International Management (Thailand) Co., Ltd.

["URGENTLY REQUIRED !!!","The Ascott Limited is a Singapore company that has grown to be one of the leading international lodging owner-operators. Ascott's portfolio spans more than 190 cities across over 30","countries in Asia Pacific, Central Asia, Europe, the Middle East, Africa and the USA.","Ascott has about 70,000 operating units and over 48,000 units under development, making a total of more than 118,000 units in over 760 properties.","The company\u2019s serviced residence and hotel brands include Ascott The Residence, The Crest Collection, Somerset, Quest, Citadines, lyf, Pr\u00e9f\u00e9rence, Vertu, Harris, Citadines Connect, Fox, Yello and POP!.","Ascott, a wholly owned subsidiary of CapitaLand Limited, pioneered Asia Pacific\u2019s first international-class serviced residence with the opening of The Ascott Singapore in 1984. Today, the company boasts over 30 years of industry track record and award-winning","brands that enjoy recognition worldwide.","Ascott\u2019s achievements have been recognised internationally. Recent awards include World Travel Awards 2020 for 'Leading Serviced Apartment Brand' in Asia, Europe and the Middle East; Business Traveller Awards 2020 for \u2018Best Serviced Residence Brand\u2019 in Asia-Pacific","and the Middle East; DestinAsian Readers\u2019 Choice Awards 2020 for \u2018Best Serviced Residence Brand\u2019; Business Traveller China Awards 2019 for \u2018Best Luxury Serviced Residence Brand\u2019; and TTG China Travel Awards 2019 for \u2018Best Serviced Residence Operator in China\u2019.","For a full list of awards, please visit https:\/\/www.the-ascott.com\/ascottlimited\/awards.html."]

Job Description

Hopewell Hotel (Wanchai) Management Limited

Job Description

About Us

Surrounded by the enchanting hillside greenery and facing the stunning view of Victoria Harbour, Hopewell Hotel is one of the largest 5-star hotels in Hong Kong. 

Home to the largest park in Wan Chai, this hotel provides 1,000 guestrooms to fit the needs of all travellers, over 6,500 sq. m. of column-free meetings and convention spaces, various dining and recreational facilities, more than 400 parking spaces with Wan Chai’s largest lifestyle mall, Hopewell Mall.

Join Our Team

If you are looking for a fun and rewarding career opportunity, we now invite you to join us as one of our team members. 

Responsibilities:

• Assist Guest Experience Agent to handle guests’ complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

• Assist in greeting and checking-in VIP and Long Stay guests

• Attend to all arriving and departing guests at the reception desk by providing services including registration, cashiering and other guest services duties

• Carry out preparation work, prior to guest arrival; including assigning rooms and organizing registration material

• Preparation and co-ordination of group arrivals/departures

• Perform any ad hoc duties as assigned by the superiors

Requirements:

• Minimum 5 years of Front Office working experience in an international hotel environment and 1 year in Supervisor Position

• Superior guest resolution and problem solving abilities are required

• Service-oriented and able to work in a face-paced and dynamic operation

• Excellent leadership, communication and interpersonal skills

Benefits:

• 5 Day Work Week

• Birthday Leave

• Group Medical Insurance (For Employee and Employee's Children)

• Dental Care for Employee 

• Complimentary Duty Meal 

• Transportation Allowance

• Yearly Discretionary Bonus

• Hotel Food & Beverage Discounts 

• Good Career Progression & Development 

_________________________________________________________

With a large number of applications received, only shortlisted candidates will be contacted for an interview. 

Personal data collected will be treated in strict confidence and used for recruitment purposes only.

COVER PROJECTS PTE. LTD.

Cover Projects Pte Ltd provides bespoke and turnkey solutions which can range from consultancy, design planning all the way to hospitality and food and beverage management concepts. We are a team which fuses design thinking with space and community management.

Job Description

Job Description & Requirements

Reports to:

Cluster Operations Manager

Position Summary:

The Duty Manager is responsible for the seamless and profitable operation of the service apartments during their assigned shifts. Acting as the primary point of contact, this role ensures the highest standards of guest service, health and safety, and security are maintained. The Duty Manager leads by example, coordinating all departments, resolving issues with professionalism, and taking a proactive approach to maximising revenue opportunities.

Key Responsibilities

1. Guest Experience & Relations

• Serve as the on-site representative for all guest inquiries, feedback, and service recovery, ensuring a personalised and exceptional experience.

• Ensure prompt, empathetic, and professional resolution of any guest issues.

• Proactively monitor guest satisfaction levels and implement measures to enhance service delivery.

2. Revenue Management & Upselling

• Possess a thorough understanding of room rates, packages, and structures as set by the Resident Manager.

• Actively promote and upsell apartment upgrades and additional services to maximise revenue.

• Manage and control daily late check-out requests in line with policy to optimise apartment availability and profitability.

3. Operational Oversight

• Supervise the front office, housekeeping, and maintenance teams during the shift to ensure seamless operations.

• Ensure all Standard Operating Procedures (SOPs) are strictly followed for check-in/out, room readiness, and security protocols.

• Conduct daily briefings and comprehensive handovers to ensure continuity and effective communication across all shifts.

4. Safety, Security & Compliance

• Act as the designated lead for the Fire Evacuation Policy, participating in and supporting the two mandatory annual drills: one for internal employees and a second with tenant participation.

• Conduct regular and random checks of the entire property to ensure all areas are secure, safe, and well-maintained.

• Respond to all emergencies and incidents with calm and clarity, executing established procedures.

• In the event of a tenant incident, lead the preliminary investigation in coordination with Security personnel, ensuring a thorough and discreet process, and submit a detailed incident report to management.

5. Team Leadership

• Guide, support, and motivate team members to deliver consistent, high-quality service.

• Address performance gaps promptly and provide constructive feedback; escalate HR matters to the DOO as needed.

• Foster a collaborative, accountable, and positive work culture.

6. Administrative Duties

• Oversee inventory levels for amenities, keys, and operational supplies.

• Support front office with rate adjustments, guest billing, and revenue protection.

• Prepare detailed shift reports and escalate any operational concerns to the Director of Operations.

• 
  

Person Specification & Requirements

1. Essential Qualifications & Experience:

• Diploma or Degree in Hospitality Management, Business, or a related field.

• Minimum of 2–3 years’ experience in a front office or guest services supervisory role, preferably within service apartments or a hotel environment.

• Proven experience in incident management and investigation.

2. Essential Skills & Knowledge:

• Strong leadership, interpersonal, and problem-solving skills.

• Excellent command of both verbal and written English.

• Proficient in property management systems (e.g., Opera, RMS, CloudBeds etc.).

• In-depth knowledge of fire safety procedures and security protocols.

• Commercially aware with a proven ability to understand rate structures and maximise upselling opportunities.

3. Personal Attributes:

• Proactive, vigilant, and demonstrates sound judgement.

• Able to remain calm and effective under pressure.

• Flexible and able to work shifts, including weekends and public holidays.

Treetops Executive Residences

Treetops Executive Residences is a luxurious serviced apartment managed by Edmund Tie & Company Hospitality Management Services Pte Ltd . Featuring 220 units of one to three bedroom fully serviced suites, it is the perfect eco-luxurious environment for a refreshing resort style home away from home experience.

Job Description

Join our team and deliver exceptional guest experiences!

We are looking for enthusiastic and service-oriented individuals to join us as Front Office Executive. If you enjoy interacting with people and have a passion for hospitality, we want to meet you!

Responsibilities:

• Attend to guests’ needs and enquiries in a professional and courteous manner.

• Handle guest check-in and check-out processes efficiently.

• Provide personalized, warm, and attentive service to ensure an enjoyable and seamless stay for all guests.

Requirements:

• Good interpersonal skills and a positive working attitude.

• Service-oriented and a strong team player.

• Energetic, passionate, and professional in approach.

• Able to work 2 rotating shifts, including weekends and public holidays.

• Entry-level Diploma holders are welcome to apply.

What We Offer:

• Staff duty meals and uniforms provided.

• A supportive and friendly work environment.

• 5 days work week

• Opportunities to grow within the hospitality industry.

Interested applicants, please email your resume to jessie@treetops.com.sg

A HOTEL FARRER PARK PTE. LTD.

Job Description

About the Role

We are looking for a warm, service-oriented Front Office Executive to join our hotel team. You will be the first point of contact for guests, ensuring a smooth check-in/out experience and delivering excellent hospitality throughout their stay.

• Welcome guests with professionalism and a friendly attitude

• Handle check-in, check-out, and room assignments

• Manage reservations, room availability, and guest enquiries

• Provide accurate information about hotel services, facilities, and local attractions

• Assist in handling guest complaints calmly and effectively

• Coordinate with housekeeping and other departments for smooth operations

• Process payments, maintain records, and ensure proper documentation

• Uphold hotel service standards and create a positive guest experience

• Experience in customer service or hospitality preferred

• Good communication and interpersonal skills

• Ability to multitask in a fast-paced environment

• Positive attitude with strong problem-solving skills

• Familiar with hotel management systems (training provided if needed)

• Able to work shifts, weekends, and public holidays

• Attractive salary and performance incentives

• Career growth opportunities in the hospitality industry

• Training and development programmes

• Uniform provided

Avolta

Job Description

Title: Guest Experience Manager
Brand: Avolta Country: SG Job Type: Indefinite

WHO WE ARE

Avolta is the world’s leading and largest Travel Experience (Retail, Convenience, F&B) company (https://www.avoltaworld.com/en) with >5,500 outlets, >1,200 locations, >77,000 employees in more than 70 countries and annual revenue of Swiss Francs CHF 13.5 Billion in 2024.

We operate primarily at airports as well as other travel channels, including motorways, railways, cruises, border shops, downtown.

We are on a journey towards our Destination 2027 strategy, creating a travel experience revolution by putting the traveler at our core. Based on four strong pillars including delivering the Travel Experience Revolution, Diversifying our Geographical Presence, further fostering a Culture of Continual Improvement, and Sustainability, our strategy is ultimately powered by our people.

In Asia Pacific, we are present in more than 10 countries, including India, Sri Lanka, Maldives, China, Hong Kong, Macau, Japan, Vietnam, Malaysia, Singapore, Indonesia and Australia.

PURPOSE OF THE ROLE

As part of the regional Omnichannel Experience function, the Guest Experience Manager is responsible for all customer-facing service training, standards, and coaching, focusing on elevating the guest journey and in-store experience; and partners country teams to ensure consistent, high-quality execution and measurable improvement across all APAC business lines (Travel Retail, Convenience, Food & Beverage). The Guest Experience Manager plays a key role in driving guest loyalty, enhancing brand reputation, and supporting business growth across the region.

RESPONSIBILITIES

Customer Experience Standards

• Partner with country Operations and People, Culture & Organization (PC&O) teams to roll out Avolta’s customer experience framework, sales & service principles, and behavioural standards, considering local culture, traveler profiles, store formats and customer journey.
• Lead the creation of new materials tailored for APAC markets as required.
• Shape customer service experience for new store openings and refurbishments.

Learning & Development

• Continuously refine Avolta’s Customer Service Blueprint for APAC countries.
• Develop and lead the regional “train-the-trainer” program, equipping store managers and front-line teams with the skills and tools to drive sales and deliver exceptional guest experiences.
• Design and deliver training modules (in-person and digital) to build consistency in service excellence.
• Provide on-the-ground coaching and mentoring through regular store visits.

Performance Improvement

• Utilize employee feedback and customer experience measurement tools (e.g., Net Promoter Score, Mystery Shopping, Customer Perception tracking) to identify service gaps and opportunities.
• Leverage on insights to address gaps, improve training, recognize top-performing teams, and share cross market and outlets learnings.
• KPIs: Net Promoter Score (NPS) and Mystery Shopping results, as well as high training completion rates (>80%) for customer-facing staff, maintaining frequent coaching sessions, reducing complaint resolution time and closing identified service gaps efficiently.

Ambassador for Excellent Customer Experience

• Act as the regional Guest Experience role model, inspiring operations and front line staff to put customers at the heart of our business, always thinking about how we can elevate traveler touchpoints with us and exceeding their expectations.

WHAT WE ARE LOOKING FOR

Required Experience

• Education: Bachelor’s degree in Hospitality Management, Business Administration, Tourism, or a related field. Additional certifications in customer service, hotel/travel operations, or retail management are advantageous.
• Professional Background: 8–10 years’ experience in customer-facing and learning development roles within service industries such as retail, F&B, hospitality, travel & tourism, or entertainment, with proven expertise in service excellence, training, and operational efficiency.
• Regional Experience: Proven ability to work with culturally diverse teams across Asia Pacific, lead cross-functional projects, and demonstrate a strong understanding of regional service customs, customer expectations and market nuances.

Key Skills & Attributes

• Leadership & Coaching: Demonstrates strong leadership and coaching abilities, with excellent collaboration and communication skills to build high-performing teams and work effectively across functions and geographies.

• Customer-Centric Mindset: Passion for creating exceptional customer experiences, with a proactive approach to identifying and addressing service gaps.
• Analytical & Improvement Focus: Skilled in using data and feedback tools (NPS, Mystery Shopping, etc.) to drive continuous improvement.
• Technical Proficiency: Familiarity with customer experience metrics, customer feedback tools and, digital learning platforms.

Personal Qualities

The ideal candidate is empathetic, approachable, and solution-oriented. This person demonstrates strong organizational and project management skills, as well as high integrity and professionalism. The ability to work both independently and as part of a team is essential. Strong influencing and persuasion skills are important, along with the capacity to motivate and inspire others to adopt new practices and drive positive change. Resilience and adaptability to change are also key qualities, enabling success in a dynamic retail and F&B environment.

Chaweng Regent Co., Ltd.

Job Description

About the role

Join the vibrant team at Chaweng Regent Co., Ltd. as an Assistant Front Office Manager on the beautiful island of Ko Samui, Surat Thani. In this full-time position, you will play a crucial role in ensuring exceptional guest experiences and maintaining the smooth operation of the front office. With your strong leadership and hospitality expertise, you will contribute to the overall success of this esteemed hospitality establishment.

What you'll be doing

• Supervise and coordinate the daily activities of the front office team, ensuring efficient and courteous service to all guests

• Assist in the planning and implementation of front office policies, procedures, and standards to enhance guest satisfaction

• Monitor guest feedback and address any concerns or issues in a timely and professional manner

• Contribute to the development and training of front office personnel to improve their skills and performance

• Collaborate with other departments to ensure seamless coordination and the delivery of a exceptional guest experience

• Maintain accurate records, reports, and documentation related to front office operations

• Provide support to the Front Office Manager in their absence and act as a backup when necessary

What we're looking for

• Minimum 5 years of experience in a front office or guest services supervisory role within the hospitality industry

• Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team

• Strong problem-solving and decision-making abilities, with a customer-centric approach

• Proficient in using front office software and computer systems

• Thorough understanding of hotel operations, including front office procedures, reservations, and guest relations

• Adaptable and able to work in a fast-paced, dynamic environment

• Fluency in English, both written and verbal, with additional language skills being an advantage

The Executive Lounge Thailand

Job Description

• Supervise and manage staff operations during the assigned shift in accordance with company standards

• Handle customer service issues and resolve problems professionally

• Coordinate with relevant airport departments and internal teams

• Report shift performance and significant incidents to the Branch Manager

Qualifications

·        Male/Female, aged 30 years and above

·        Bachelor’s degree

·        Able to work in shifts; good personality, polite and well-groomed, with a positive attitude toward service work

·        Good command of English communication

·        Candidates with experience in the service industry will be given special consideration

Kowloon Shangri-La, Hong Kong

Headquartered in Hong Kong SAR, the Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Job Description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kowloon Shangri-La

About the Role

As a Demi Chef de Partie, you will be focusing on delivering exceptional dining experiences by ensuring timely, courteous and professional service.

Key Responsibilities

• Prepare dishes and manage daily mis-en-place according to Chef’s specifications.

• Ensure proper food display, conduct checks, and handle event order preparations.

• Maintain hygiene, safety and quality standards in kitchen operations.

• Supervise and guide junior team members.

• Perform any other duties as assigned by Management.

About You

• At least 4 years of relevant experience in Hotels with similar capacities, including 2 years in a supervisory role.

• Clear understanding of section operations, cost control, procurement, HACCP, and safety standards.

• Demonstrated teamwork and capability to work under pressure.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.

• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.

• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.

• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

Please apply in writing enclosing CV and quoting the reference to:

Director, Talent Management & Acquisition (Hong Kong)

Kowloon Shangri-La, Hong Kong

64 Mody Road, Kowloon, Hong Kong

Tel: (852) 2733 8920 / 2733 8780

WhatsApp: (852) 5582 8849

Email: coehr.hk@shangri-la.com

Website: https://www.shangri-la.com/

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

Marina Bay Sands Pte Ltd

Marina Bay Sands® is Asia’s leading destination for business, leisure and entertainment delivering once-in-a-lifetime experiences. The landmark building is situated in the heart of Singapore’s Central Business District and transforms Singapore’s skyline and the country’s tourism landscape.

Job Description

Job Summary



At Marina Bay Sands, the Front Office is more than a point of check-in - it is the face of our hospitality and the first impression of our brand. Every interaction, from welcoming guests to ensuring a seamless departure, reflects our commitment to delivering an Above Beyond experience. The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.



Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.



Job Responsibilities



Front Office Operations and Rotation Exposure - Develop an intrinsic understanding of Front Office operations and the principles behind service excellence.

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
  
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
  
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.
  

Supervisory and Managerial Exposure - Cultivate leadership capabilities and develop a deeper sense of operational ownership.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
  
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
  
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
  
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
  
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
  
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
  
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
  
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
  
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
  
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
  
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.
  

Specialization Phase - Deepen expertise and lead initiatives that shape the future of Front Office operations.

• Select your primary area of specialization - Front Desk, Group Operations, Room Control, Front Office Accounts, or Training - and become a trusted expert in your field. Your placement will be mutually agreed upon with the department to ensure alignment with your strengths and aspirations.
  
• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
  
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
  
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
  
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
  
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
  
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
  
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
  
• Champion sustainability initiatives and leverage technology to optimize workflows.
  

Development Outcomes



1. Operational Expertise

Gain in-depth insights on end-to-end Front Office operations, including room control, billing, concierge services, and guest journey orchestration, with a strong foundation in Opera PMS and Forbes Travel Guide standards.



2. Leadership Skills

Develop confidence in leading teams, conducting pre-shift briefings, managing manpower allocation, and driving service excellence through audits and continuous improvement initiatives.



3. Guest-Centric Mindset

Learn to anticipate guest needs, personalize experiences through accurate profiling, and resolve concerns with empathy and efficiency - transforming challenges into memorable moments.



4. Business Acumen

Gain exposure to budgeting, cost control, and resource optimization. Understand how data-driven decisions and strategic planning enhance operational performance and profitability.



5. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.




Job Requirements



Education & Certification

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate
  

Experience

• Less than 2 years of working experience
  

Other Prerequisites

• Ambitious, forward-thinking, with leadership potential and a growth mindset
  
• Collaborative, confident, and thrive in dynamic team environments
  
• Curious and adaptable, with a desire to learn across diverse functions
  
• Driven by excellence and take pride in delivering exceptional service
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Heysara Immigratesg Pte Ltd.

Job Description

Our client is looking for an experienced House Manager / Butler to oversee and manage a private residence. The role involves ensuring smooth daily household operations, maintaining high standards of service, cleanliness, and security, and coordinating vendors, contractors, and maintenance works. The successful candidate will also attend to distinguished guests with professionalism and discretion.

The ideal candidate has prior experience in private households or luxury service environments, is highly organized, detail-oriented, and capable of managing multiple responsibilities with confidence and confidentiality.

Key Responsibilities:

• Oversee and manage the house to ensure smooth, orderly, and efficient daily operations.

• Plan, coordinate and execute events and social gatherings, including dinner parties and receptions.

• Ensure the security of the household and its contents, including valuable artwork and collectibles.

• Maintain the highest standards of hygiene, cleanliness and presentation across all household areas.

• Attend to guests’ needs, including serving meals, beverages, and refreshments when required.

• Handle procurement of daily necessities and other household supplies.

• Supervise household improvements, repairs, maintenance and renovation projects.

• Liaise and coordinate with vendors, contractors, and service providers to ensure timely and quality service delivery.

• Perform occasional relief driving duties as needed.

• Carry out any other duties as assigned by the leader

Other Information:

Working Hours: Mon to Fri, 9am-6pm

Heysara Immigratesg Pte Ltd | 17C8583

Lee Ainy @Lee Muini | R1218268

SEOUL RESTAURANTS PTE. LTD.

Job Description

Located at the National Gallery Singapore, our company is launching a new brand "Seoul & So". A modern premium Korean Steakhouse.

We are looking to hire a Front of House Supervisor / Restaurant Captain within our firm to be exposed to all areas and responsibilities of our Front of House team. Together with the General Manager and Manager(s), the individual is expected to carry out and be responsible for the overall operation and flow of the day-to-day BAUs of our Front of House Team. The individual is expected to support and assist the Manager(s) and General Manager.

Basic information:

• Position: Front of House Supervisor (Restaurant Captain)
• Salary: $3,000 ~ $4,000
• Location: Conrad Singapore Orchard
• Working hours: 5.5 days a week (10 hours/day)

Requirements:

• Ideally with 2-5 years experience
• Diploma/Degree holder

How to apply:

• Apply through mycareersfuture
• Please make sure to include your contact information in your resume.

We would like to inform you that only shortlisted candidates will be contacted for an in-person interview.

Visit our website (www.seoul.com.sg) for more information on our restaurant

For more information on the job role, please contact HR at +65 9023 0379 or email us at bbq@seoul.com.sg

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Far East Organization

Far East Organization, together with its Hong Kong-based sister company Sino Group, is one of Asia’s largest real estate groups. The group has publicly-listed as well as private development and investment companies under its umbrella and operates in Singapore, Malaysia, Australia, Japan, China (Mainland and Hong Kong) and USA.

Job Description

Marriott International

Job Description

OYO Technology & Hospitality (Thailand) Ltd.

Job Description

Position: Front Office Supervisor
Salary: THB 15,000 – 22,000 (depending on experience & property)

Responsibilities:

• Supervise front desk staff and daily front office operations.

• Train and mentor team members to deliver quality service.

• Manage guest complaints and resolve escalated issues.

• Monitor check-ins, check-outs, reservations, and billing accuracy.

• Coordinate with housekeeping and other departments for smooth service.

• Prepare duty rosters and staff schedules.

Requirements:

• Minimum 2 years’ experience in hotel front office.

• Strong leadership and organizational skills.

• Excellent communication and problem-solving abilities.

• Proficiency in hotel management/reservation systems.

• Ability to work flexible shifts.

Benefits:

• Competitive salary with growth opportunities.

• Supervisory role in a reputed hotel chain.

• Professional and supportive work environment.

Fraser Suites Sukhumvit

Job Description

About the role

As a Duty Manager at Fraser Suites Sukhumvit, you will play a pivotal role in ensuring the smooth and efficient operation of our luxurious serviced apartments. Your primary responsibility will be to oversee and coordinate the day-to-day activities of the Front Office team, catering to the needs of our discerning guests and delivering exceptional customer service. This full-time position is based in our prime location in the heart of Wattana, Bangkok.

What you'll be doing

1. Supervising and leading the Front Office team to ensure excellent guest service and satisfaction

2. Handling guest inquiries, requests and complaints in a professional and timely manner

3. Monitoring and maintaining the hotel's occupancy, reservations, and room status

4. Overseeing the check-in and check-out processes, ensuring seamless experiences for guests

5. Coordinating with other departments to ensure the efficient delivery of services

6. Implementing and upholding standard operating procedures and policies

7. Participating in the development and implementation of guest-facing initiatives

8. Providing training and support to the Front Office team to enhance their skills and performance

What we're looking for

1. Minimum 3 years of experience in a similar Duty Manager or Front Office Supervisor role within the hospitality industry

2. Strong leadership and people management skills, with the ability to motivate and develop a team

3. Excellent communication and interpersonal skills, with a customer-centric approach

4. Proficiency in English, both written and verbal, and a working knowledge of Thai

5. Familiarity with hotel management software and systems

6. Ability to work in a fast-paced environment and make quick, informed decisions

7. Diploma or Degree in Hospitality Management or a related field

What we offer

At Fraser Suites Sukhumvit, we believe in providing our employees with a supportive and rewarding work environment. As a Duty Manager, you will have access to a range of benefits, including competitive remuneration, performance-based bonuses, and opportunities for career advancement. We also offer comprehensive health insurance coverage, paid time off, and various wellness initiatives to promote a healthy work-life balance.

About us

Fraser Suites Sukhumvit is a premier serviced apartment complex located in the heart of Bangkok's vibrant Wattana district. Our luxurious apartments cater to the needs of both short-term and long-term guests, offering a perfect blend of comfort, convenience, and exceptional service. As part of the Fraser Hospitality Group, we are committed to delivering a world-class experience to our guests and creating a rewarding work environment for our employees.

If you're ready to take on a dynamic and challenging role in the hospitality industry, we encourage you to apply now and join our talented team at Fraser Suites Sukhumvit.

Leading Nation HK Limited

Leading Nation

Job Description

About Us

At Leading Nation, we’re redefining modern hospitality through visionary concepts and exceptional guest experiences. Headquartered in Hong Kong, we curate and operate a growing portfolio of award-winning restaurants, bars, and private clubs across Asia — each with its own distinct identity yet united by a shared commitment to excellence and innovation.

Our celebrated portfolio includes The Diplomat, honored among Asia’s 50 Best Bars; One-Michelin Star, Cristal Room by Anne-Sophie Pic, helmed by the world’s most decorated chef with an extraordinary 10 Michelin Stars; The Merchant, recognised by Tatler Dining for its refined modern Asian cuisine also Michelin mentioned; Sushi Mamoru, an intimate omakase experience led by masterful Japanese craftsmanship; the acclaimed Torikaze deemed as the hardest seats to secure in Japan; and WAGYUMAFIA, a cult-favorite global sensation that has turned Wagyu into a modern icon. Our multi-location brands — Morty’s, Mashi no Mashi (Wagyu Ramen), and Elephant Grounds (Lifestyle Specialty Coffee) — continue to champion craftsmanship, community, and creativity across the region.

Anchoring our portfolio is Forty-Five at Landmark, a three-story, 20,000-square-foot destination redefining the intersection of art, design, and gastronomy in the heart of Hong Kong. With regional expansions such as the soon-to-launch Elephant Grounds Singapore, Leading Nation continues to set new benchmarks for world-class hospitality across Asia.

Company Website: www.leadingnation.com

As a Sommelier, you will play a vital role in enhancing our guests' dining experience through your wine knowledge and expertise. You will assist in managing the wine program and provide excellent service as part of our dedicated team.

Key Responsibilities:

• Provide expert wine pairings and recommendations to guests.

• Assist the Head Sommelier in curating and maintaining the wine list.

• Conduct tastings and educate staff on wine selections and pairings.

• Help manage wine inventory and ensure proper storage conditions.

• Participate in special events and wine tastings as needed.

Qualifications:

• Previous experience as a Sommelier in a fine dining environment is preferred.

• Strong knowledge of wines, regions, and grape varietals.

• Certification from a recognized wine education program (e.g., WSET, Court of Master Sommeliers) is a plus.

• Excellent communication skills and a passion for delivering outstanding service.

• Ability to work collaboratively in a fast-paced environment.
  

Benefits:

• 8 rest days per month (after probation)

• Annual leave & Statutory holidays

• Marriage leaves, Maternity leave, Paternity leave, Compassionate leave, etc

• Meal allowance

• Monthly Card Tips

• Medical allowance

• Staff discount
   

Interested parties please send your full resume including PRESENT & EXPECTED salary and DATE of available to "HR & Admin. Dept." by clicking Apply Now below. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group / Company.