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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Aura Bangkok Clinic (Retail)

Job Description

Overall values:

• Strong passion in bringing a high-quality medical service to everyone at a reasonable price.
• Lead, inspire and motivate team member to always stay in a fast-paced, revenue-driven work environment.
• Always analyze and optimize on-the-go. We are bringing the aesthetic industry towards a new break through, there will be many obstacles. Persevere through all of them.
• Advice and coach team member. We value high-growth employees and reward them handsomely. Evaluate and give constructive feedback your team member to support her high-growth career path.
• Excellent presentation skill with strong logical thinking. 
• Excellent management skill. Always plan ahead. Always have backup plan. Strong can-do attitude.
• Always strive only for the best. Always go beyond expectation. Always set an almost impossible goal. Never settle for an easy one.

Job descriptions:

• Preparing guest schedules and ensuring treatments are booked accurately and timely. 
• Schedule appointments for customers and therapists. 
• Assign therapists and explain their responsibilities. 
• Preparing daily sales reports and accompanying work sheets. 
• Ensure timely and accurate billing for treatments. 
• Capable of handling early-stage client concerns and unique requirements. 
• Effectively promote and sell spa programs to groups and walk-in clients. 
• Handle client complaints and feedback, directing them to the proper offices for resolution. 
• Process payments for spa services. 
• Manage spa inventory and restock products as needed.
• Taking on additional responsibilities as needed.

Requirement:

• Graduated in any bachelor’s degree.
• Excellence communication skills in English
• Proven minimum one year experience in a receptionist function inside the spa would be advantage.
• Good interpersonal skills and a team player.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Quick problem-solving skill.
• Good analytical, logical and mathematical skill.
• 6 days off per month (excluding weekends and public holidays)
• Available for shift work.

Virgin Active (Thailand) Limited

Job Description

What’s the overall purpose of the job?

• Provide support to manage day-to-day operations of overall club in conjunction with Club General Manager and HODs, support in their absence, and ensure overall safe and healthy environment which exceeds expectations of members and guests.
• Ensure all areas of the club and equipment is clean, maintained and presented as laid out in the brand standards.
• Further develop and implement operations strategy, working closely with Operations Manager to produce accurate budgeting and on time reporting.

• Minimum 2 years' experience in comparable position
• Experience in delivering impeccable customer service and responding to feedback and complaints
• Relevant tertiary qualifications or equivalent experience
• Excellent communication (in- person)
• Exceptional customer service
• Superior knowledge of local and national OH&Sregulations
• Number savvy and proficient with calculations
• Understanding of health and fitness industry is desirable
• MS Office (Word, Excel, Outlook) – intermediate
• Customer Relationship Management (CRM) database – intermediate
• Fluent written and spoken Thai and English language

Marriott International

Job Description

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Hotel Cozi (Castle Peak Road) Limited

Job Description

Responsibilities

• Monitor in daily operations of front office and guest services

• Manage and supervise front desk staff and quality of services

• Handle guests’ enquiries, emergency cases and complaints

• Coordinate and assist with hotel departments to ensure smooth operations 

Requirements

• Diploma holder or above in hospitality management or related disciplines

• At least 5 years relevant experience in hotel industry

• Strong communication, interpersonal and leadership skills

Working Location

Kwun Tong

Interested parties please send your full resume stating your current and expected salary to the Human Resources Department at hr @hotelcozi.com.

Applicants not invited for interview within six weeks may consider their applications unsuccessful. All information will be used solely for recruitment purpose and will be destroyed when the recruitment process is finished.

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Office Manager is concerned with the strategic management of the Front Office department following Hilton brand standards, policies and procedures. This role is responsible for the operation of all Front Desk operations, the Transportation team, Concierge, and telephone service centre. 

What will I be doing? 

As the Front Office Manager, you will be responsible for performing the following tasks to the highest standards: 

• Maintain high customer service focus by approaching your job with the customers always in mind. 

• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues. 

• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance. 

• Be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you. 

• Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals. 

• Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel. 

• Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel. 

• Actively seek verbal feedback from customers and team members at every opportunity. 

• Agree and implement actions to make improvements to customer service. 

• Positively dealing with and learn from customer complaints and comments with follow-up and feedback to the Director of Operations. 

• Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day. 

• Be available to assist on duty in the hotels during any busy days or special events. 

• Maintain a presence in the lobby setting the example for team members for guest service. 

• Be proactive towards guests, assisting them with any reasonable requests, and training all team members to see these things before the guests ask. 

• Have detailed knowledge of Hilton departmental standards, explaining the standards to the team and training each team member individually with specific job skills checklists that relate to their responsibilities. 

• Assess team members’ performance against standards. 

• Monitor standards through regular standards review checks. 

• Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service. 

• Implement and follow through with improvements identified. 

• Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards.  

• Prepare rosters and job schedules for team members to meet business needs (taking into consideration internal activities, occupancy and external events, promotions etc.). 

• Communicate effectively with Housekeeping, groups and tours about any in-house group holding catering events, ensuring direct liaison with group leaders upon arrival for special requests. 

• Describe, assign and delegate duties and authority for the operation of the department at all times. 

• Understand the situation in other departments and their implications for your own department. 

• Plan ahead and ensure adequate resources are available. 

• Coordinate with the Housekeeping department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained. 

• Ensure that the shift is reviewed, handovers and briefings are carried out. 

• Maintain in-depth technical knowledge and skills required for the job. 

• Maintain guest histories to assist with returning guests. 

• Establish good communication with the Housekeeping team. 

• Attend and participate in regular operational and hotel meetings. 

• Ensure that supplier liaison with the Purchasing team ensures maximum support with regards to sponsorship, marketing and pricing initiatives. 

• Responsible for the maximization of room revenue and profit through commercial room management, ensuring a consistently high standard of customer service within the department. 

• Make all decisions regarding overbooking the hotel on the same day, ensure all out bookings are carried out by members of the Management and that overbooking levels for future days will be monitored by the Revenue Manager. 

• Understand the goals of the hotel and the department’s role in achieving it, communicating goals to the team. 

• Ensure that daily operation is managed by the Guest Service Managers and Supervisors who are totally accountable for the profitability and service standards achieved. 

• Sett and agree to departmental objectives for self and team. 

• Represent the needs of the team to others in the hotel. 

• Get members of the team to work co-operatively with others. 

• Keep the team up to date on departmental, hotel and company activities through regular communication meetings and memos, including special events, promotions in the restaurants and bars. 

• Be aware of potential highs and lows in the business. 

• Create and implement sales promotions and team members incentives as per discussion with the Director of Operations. 

• Assist the Marcom team with the preparation of event brochures. 

• Assist with the annual marketing plan to establish a list of marketing activities in line with the annual business plan, supported by appropriate advertising and promotion budgets from suppliers with the support of the Revenue Manager and marcom team. 

• Identify, communicate and act on potential sales leads. 

• Participate in the development of the annual budget, developing short and long term financial operating plans.  

• Use key monitors and financial targets to evaluate the department’s performance and make future plans. 

• Analyze financial information that is provided via the payroll system and ONQ, to assist decision making.  

• Complete regular financial and operating reports as required or requested by the Director of Operations. 

• Forecast potential costs, review expenses on a monthly basis and implement actions for improvement, following the company’s control procedures. 

• Communicate relevant financial information to the team. 

• Analyze and explain any financial variance against plans. 

• Set-up and maintain leave plans for the department. 

• Monitor, control and minimize overtime for the department. 

• Carry out seasonal inventory of operating equipment. 

• Understand the quantity and quality of people needed to operate the department. 

• Carry out selection interviews and make effective recruitment decisions based on skills and attitude. 

• Ensure that new recruits have all relevant information before commencing employment. 

• Plan and ensure that departmental orientation is carried out. 

• Ensure standards trainings and assessments are carried out. 

• Regularly review individual and team performance against objectives and provide feedback. 

• Develop and implement department training plans to meet business needs. 

• Carry out training programs for team members with the Training Manager and departmental trainers. 

• Assist in the training of team members ensuring that they have the necessary skills to perform their duties with maximum efficiency.  

• Review and evaluate all training activities. 

• Carry out annual appraisals with all team members in accordance with legal and hotel guidelines and identify individual training needs. 

• Provide relevant training to new team members.  

• Introduce appropriate product knowledge courses for team members. 

• Understand relevant Health & Safety (H&S) legislations and their implications on the operation of the department. 

• Communicate to the team their responsibilities within H&S. 

• Ensure that safe and healthy working practices are implemented at all times. 

• Participate in community public relations for the hotel.  

What are we looking for? 

A Front Office Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviour, skills, and values that follow: 

• Good communication, organization and coordination skills. 

• Good team player. 

• Responsible and self-motivated. 

• Patient, responsible and proactive in dealing with problems. 

• Able to maintain excellent relations with team members.                                                                                

• Able to work under great physical and mental pressures. 

• Familiar with computer systems. 

• Fluent in spoken and written English to meet business needs.   

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Marriott Executive Apartments Bangkok Sukhumvit 50

Job Description

Marriott International

Job Description

Accor Asia Corporate Offices

Job Description

Hyatt Centric Victoria Harbour Hong Kong

Job Description

Hyatt Centric Victoria Harbour Hong Kong is an abiding big family thronged with fueled enthusiasts! Care is at the heart of our business; we care for people so they can be their best!

Responsibilities

• Ensure that the guest registration, checkout, and mail services are handled efficiently, promptly and courteously in accordance with the hotel’s policy and procedures
• Manage and maximize occupancy, revenue, and average rate while maintaining high service standards via the up-selling programs within the department
• Effectively handle all guest complaints and implements long term solutions where possible. Follow up any outstanding issues and make sure service recovery is provided
• Review guest feedback from different platforms. Drive outstanding result from TripAdvisor by reviewing current service standard and implement new initiative when necessary
• Initiates the implementation of new Front Office Standards & Procedures in keeping with brand direction
• Conduct development and performance reviews, identifying key personnel for further development and structured career path
• Provide the training to the Front Office associates
• Respond for the efficient running of the department in line with Hyatt Hotels Corporation's Corporate Strategies and brand standards, whilst meeting associates, guest and owner expectations
• Perform adhoc job tasks assigned by the hotel management

Qualifications

• Minimum 7 years of Front Office experience with at least 3 years managerial experience, preferably gained from hospitality or related service industry
• Familiar with Opera System
• Excellent command of spoken English and Putonghua
• Good training skills and communications skills

We will provide comprehensive training programmes and career growth opportunities to the successful candidates. Interested candidates please send your full resume with current and expected salary to Human Resources Department via Apply Now or on Whatapp +852 5720 2986 .

Personal data collected will be held in strict confidence and used for recruitment purposes only. Applicants not hearing from us within 6 weeks may consider their application unsuccessful.

Applicants who do not hear from us within six weeks should consider their applications unsuccessful. All personal data collected will be used for employment purpose only.

Marriott International

Job Description

LOFIS ( Thailand ) Co., Ltd.

Job Description

Job Objectives

The Assistant Guest Excellence Manager is pivotal in elevating the overall guest experience and creating brand awareness and recognition. This role supports the Hotel Manager and Operational HODs to ensure guest feedback is managed, guest activities are monitored for relevance and revenue enhancement. This role will also work closely with the Hotel Marketing Team to ensure brand compliance in operational areas.

Job Requirements

1. Minimum education of bachelor’s degree in Hotel Management or relevant discipline

2. Minimum of 3-5 years in hotel operations or relevant equivalent field.

3. Knowledgeable in hotel operations e.g., Front Office, Executive Floor, Housekeeping, Food & Beverage, Events, etc.

4. Have good English communication skills both in written and spoken.

5. Exceptional communication, negotiation, and interpersonal skills, with a keen attention to detail.

6. Strong leadership and team management skills with the ability to inspire and motivate a diverse team to achieve excellence.

7. Creative mindset with a passion for innovation and a commitment to delivering memorable guest experiences.

8. Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.

White Sand Samui Resort

Job Description

Marco Polo Hongkong Hotel

Job Description

Responsibilities:

• Oversee all Rooms operations through departmental supervisors, lead and manage all colleagues within the Rooms Division, ensuring effective human resource functions such as recruitment, training, counseling, and recognition to meet departmental productivity goals and uphold hotel service standards.

• Develop and implement departmental goals and objectives, including quality inspection systems for Front Office, Housekeeping, and Laundry services to ensure compliance and timely service delivery.

• Stay updated on industry trends and best practices to effectively manage guest services and enhance operational efficiency.

• Champion a culture of exceptional guest service across all Rooms departments. Strategically direct and align team efforts to consistently exceed guest expectations, ensuring guests satisfaction. Address guest complaints and feedback promptly and effectively. Collaborate with other departments to enhance overall guest satisfaction.

• Develop and manage the annual budget and revenue forecasts for the Rooms division, implementing expense control measures and optimizing scheduling to reduce costs.

• Compile and analyze data related to Front Office and Housekeeping activities and expenses, providing accurate information to guest services regarding room availability for timely guest communication.

• Collaborate as a member of the Hotel Management Team and serve as Manager-On-Duty when required, working closely with other managers to establish and enforce hotel service standards that maximize profitability and operational efficiency.

• Coordinate maintenance repair follow-ups with the Technical Department to ensure that service quality standards are consistently met.

• Perform additional duties as directed by the Area General Manager and Area Hotel Manager.

Requirements:

• Tertiary education including coursework on business management or equivalent. (Preferred but not required)

• Rooms Division Management related certificates are preferred

• Minimum 10 years working experience in Rooms operation in a medium to large size hotel, preferably with multi-properties operations, including 5 years in a management capacity.

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Rosewood Hotels (Hong Kong) Limited

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage all aspects of guest relations, ensuring tailored service and addressing individual needs and preferences

• Recruit, train, and mentor staff while fostering a culture of excellence and maintaining high performance standards

• Work with various departments to ensure seamless service delivery and promote hotel amenities effectively

• Assist in budget development, analyze financial reports, and monitor expenses related to guest services and amenities

• Design engaging programs, handle complaints professionally, and oversee the guest journey from pre-arrival to post-departure

• Ensure all associates are informed of new policies, maintain brand integrity, and always represent the hotel professionally

REQUIREMENTS:

• Degree or Higher Diploma in Hospitality or Tourism management is an advantage

• Minimum 5-6 years’ relevant experience in a sizeable luxury hotel, with at least 2 years in a similar capacity

• Solid knowledge on the courteous manner of handling guest’s inquiries and complaints

• Proficiency in English, Putonghua and Cantonese

• Proven managerial abilities in people management, strategic planning and decision making

• High standards of professional manner with exceptional communication, presentation, interpersonal and problem-solving skills

• Possess a thorough knowledge of the Front Office systems, such as Opera, Unifocus, Alice and Vingcard

Marriott International

Job Description

Marriott Executive Apartments Bangkok Sukhumvit 50

Job Description

L & H Hotel Management Co., Ltd.

Job Description

L & H Hotel Management Co., Ltd.

Job Description

Adecco Recruitment (Thailand) Limited

Job Description

– Welcome guests upon their arrival and arrange rooms.

– Perform all check

-in and check-out tasks.

– Provide information about our hotel such as available rooms, rates and amenities.

– Coordinate with our housekeeping staff to Ensure all rooms are clean, tidy and ready to accommodate guests.

– Other related tasks

Royal Cliff Beach Hotel Co., Ltd.

Job Description

About the role

Join the dynamic Guest Relations team at the renowned Royal Cliff Beach Hotel in Chonburi as a Guest Relation. In this full-time position, you will be the face of the hotel, responsible for ensuring an exceptional experience for every guest. Leveraging your exceptional hospitality skills, you will be the key point of contact, addressing guest inquiries, handling feedback, and going above and beyond to cater to their needs.

What you'll be doing

• Greet and welcome guests with a warm and friendly demeanor

• Handle guest inquiries and requests in a timely and professional manner

• Resolve guest complaints and concerns, advocating on their behalf

• Coordinate with various hotel departments to ensure seamless service delivery

• Assist with check-in and check-out processes, ensuring a smooth experience

• Proactively identify and address guest needs, anticipating their requirements

• Maintain detailed records of guest interactions and feedback

• Contribute to the continuous improvement of guest relations processes

What we're looking for

• Minimum 2 years of experience in a guest-facing role within the hospitality industry

• Strong communication and interpersonal skills, with the ability to interact with guests of diverse backgrounds

• Excellent problem-solving and conflict resolution skills

• Proficiency in English and Chinese, with the ability to communicate effectively

• Passion for delivering exceptional customer service and creating memorable experiences

• Flexible and adaptable, with the ability to work in a fast-paced environment

• A team player with a positive and proactive attitude

What we offer

At Royal Cliff Beach Hotel, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and medical insurance coverage

• Generous paid time off and holidays

• Opportunities for career advancement and professional development

• Discounts on hotel stays and dining experiences

• A collaborative and supportive work environment

About us

Royal Cliff Beach Hotel is a renowned luxury resort located in the heart of Chonburi, Thailand. With a rich history spanning over four decades, we have established ourselves as a premier destination, offering unparalleled hospitality and exceptional amenities to our guests. Our commitment to excellence, innovative approach, and dedication to sustainability have earned us numerous accolades and industry recognition.

If you are ready to embark on an exciting career in the hospitality industry and be a part of our dynamic team, we encourage you to apply now.

Vayudoot Holidays Thailand Co., Ltd.

Job Description

The role

Vayudoot Holidays Thailand Co., Ltd. is seeking a highly skilled and experienced Front Office Manager to join our dynamic team. As the Front Office Manager, you will be responsible for overseeing the smooth and efficient operation of our guest services, ensuring exceptional customer experiences.

Key responsibilities

What we're looking for

What we offer

At Vayudoot Holidays Thailand Co., Ltd., we are committed to providing our employees with a rewarding and fulfilling work experience. We offer a competitive salary, comprehensive benefits package, and opportunities for career development and advancement. Our company culture is built on teamwork, innovation, and a passion for delivering exceptional customer service.

If you are an experienced Front Office Manager looking to join a dynamic and forward-thinking hospitality company, we encourage you to apply now. Please submit your CV and cover letter to showcase your relevant skills and experience.

Courtyard Bangkok Sukhumvit 20

Job Description

Marriott International

Job Description

Langham Hotels (Cordis) Limited

Job Description

Cordis, Hong Kong, is the new, upscale global hotel brand managed by Langham Hospitality Group, that reflects the essence of hospitality: being devoted to our guests’ needs and well-being. Cordis derives its name from the Latin term meaning “heart" and with that, we offer genuine heartfelt service.

We are seeking a person who can show leadership to our reception and guest relations teams to provide heart-felt service and memorable experience to our guests and colleagues.

Are you devoted to?

• Maximize guest satisfaction when handling guests’ enquiries and complaints
• Supervise Front Office operations in a successful 5-star hotel
• Drive the team to conduct up-selling and cross-selling to maximize hotel revenue

Are you vibrant with?

• Related hotel guest service experience
• Fabulous communication and interpersonal skills
• Able to work cheerfully under pressure, to juggle deadlines and priorities

Do you have memorable qualities, such as?

• Devoted to the well-being of your guests and colleagues
• Reliable, thoughtful, detailed
• Friendly, caring, seamless, intuitive

“Cordis" means HEART in Latin.  We look after our colleagues with HEART:

• Open culture: You like to express yourself, we like to listen
• Agile career opportunities
• Global growth opportunities with 35+ new hotel openings in pipeline
• Free duty meals
• Free staff accommodation in overseas hotels
• Life, medical/dental, hospitalisation insurance, and more

If you are the person we’re looking for, please contact us immediately.

Please send your resume to via Apply Now.

Personal data collected will be treated in confidence and used for recruitment purposes only.

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CORDISHOTELS.COM/HONG KONG
555 SHANGHAI STREET, MONGKOK, KOWLOON, HONG KONG
T (852) 3552 3194

F (852) 3552 3079

Cordis, Hong Kong (formerly, Langham Place Mongkok Hong Kong) is the flagship of the new hotel brand, Cordis Hotels and Resorts.

For more information about Cordis, Hong Kong, please visit: https://www.cordishotels.com/en/hong-kong/

Marco Polo Hongkong Hotel

Job Description

  Responsibilities:

• Supervise the overall activities at the Front Desk.

• Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.

• Provide proper training is provided to all Front Desk subordinates and new recruits.

• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.

• Ensure all daily reports and statistics are generated according to the management requirement.

• Daily shift briefing to all Front Desk subordinates.

• Perform any other duties assigned.

    Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum 2 years work experience in Hotel / Customer Service 

• Able to work independently and handle shift duties 

• Good command of spoken English and Mandarin

• Candidate with less experience will be considered as Guest Relations Officer

Marco Polo Hongkong Hotel

Job Description

Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation
• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction
• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies
• Be attentive to hotel security and safety requirements at all time
• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines
• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)
• Able to work independently and attend shift duties including overnight
• Well-versed in spoken and written English and Chinese
• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Sunway Big Box Hotel

Job Description

About the role

Sunway Big Box Hotel in Iskandar Puteri, Johor is looking for a dedicated and experienced Front Office Manager to join our team. This role involves leading the front office operations to ensure smooth daily functioning and delivering outstanding guest experiences.

What you'll be doing

• Manage and lead the front office team, including reception and concierge and services

• Oversee the guest check-in and check-out process, ensuring efficiency and a positive customer experience

• Handle guest queries, complaints and requests in a professional and timely manner

• Analyse front office data and metrics to identify areas for improvement

• Collaborate with other departments to coordinate guest services and resolve any issues

• Provide training and development opportunities for the front office team

• Maintain a high level of staff morale and motivation

What we're looking for

• 5+ years of experience in a front office management role, preferably in the hospitality industry

• Strong leadership and people management skills

• Excellent customer service orientation and problem-solving abilities

• Proficient in using hotel management software and computerised front office systems

• Strong communication and interpersonal skills

• Ability to work effectively in a fast-paced environment

• Fluency in English and Bahasa Malaysia

What we offer

At Sunway Big Box Hotel, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive salaries, comprehensive benefits, and opportunities for career development. Additionally, you'll have access to our on-site recreational facilities and employee wellness programs.

About us

Sunway Big Box Hotel is a leading hospitality brand in Iskandar Puteri, Johor. Our hotel offers modern, spacious accommodations and a range of amenities to cater to the needs of both business and leisure travellers. We are known for our exceptional customer service and commitment to creating an unforgettable guest experience.

If you are interested in this exciting opportunity, please apply now.

PT. Indo Dental Multipromo

Job Description

Job Descriptions :

• Coordinating patient and doctor schedule

• Welcoming patient into the clinic

• Patient

• Daily and Monthly report

• Explaining treatment plan

• Handling incoming and outgoing Telephone

• Resolve patient complaints, guide them and provide relevant information

• Pleasantly deal with customers to ensure satisfaction

Qualifications :

• Maximum 32 years old

• Minimum S1 (Bachelor Degree) Public Relation or equivalent

• Minimum 2 year experience ( Preferably in the same field : aesthetic clinic / dental clinic)

• Fluent in Mandarin & English is a must

• Basic computer and math knowledge

• Good on handling administration and cashier

• Well-groomed and outgoing personality

• Ability to handle transactions accurately and responsibly

• Willing to work overtime

• Will be place in Hang Tuah Raya - Senayan (South Jakarta)

SB Plus Sdn Bhd

Job Description

Job description

We are a fast growing short-stay management firm, looking for talents to join our expanding team. Check us out at sleepybearpm.com.

Job scope:
- Assist guests on check-in and check-out
- Assist walk in guest in making bookings
- Answering and responding to guest/tenant enquiries on chat and calls
- Assisting guests and troubleshooting the issues they face during their stay
- Communicating with guests regarding check in, deposit claims etc
- Administration
- Rooms audit after housekeeping to ensure all rooms are ready for check-in.
- Ad-hoc tasks assigns by superior.

Requirements:
- Great communication, task organisation and problem solving skills
- Friendliness and patience with guests
- Strong attention to detail
- Ability to work independently and to take responsibility for tasks
- Quick response to mobile messages

Advantages:
- Experience in customer service/sales/telemarketing/frontdesk/receptionist
- Multilingual in Eng, Bahasa

Working location & hours:
- Kelana Jaya
- 9 hrs shift with 1 hour break (between 10am-10pm)
- 6 working days, off day on weekday
- Expect busiest during weekends and public holidays

Job Types: Full-time, Permanent

Benefits:

• Opportunities for promotion

• Professional development

  **Candidates with high interests kindly complete the following test for a faster response from HR manager:

https://forms.gle/VXmZurQkEL4XbDTBA

V8 Hotel (Viva Bestari Inn Sdn Bhd)

Job Description

We are looking for a capable and friendly front office assistant to work at our reception area. In this role, your duties will include answering incoming calls, scheduling appointments, and welcoming visitors.

Multitasking skill is essential for this position.

You should be comfortable undertaking a variety of activities in the office, including filing, answering the phone, organizing documents, basic bookkeeping, and more. Reliability and a strong work ethic combined with great communication skills are a must, as well as familiarity with all necessary office equipment, software, and procedures.

Front Office Duties and Responsibilities

• Welcoming and assisting visitors in a friendly and professional manner.

• Answer the phone, take messages, and redirect calls to appropriate offices.

• Organize and maintain files and records; update when necessary

• Create and maintain updated documents and spreadsheets

• Oversee sorting and distribution of incoming mail

• Prepare outgoing mail (envelopes, packages, etc.)

• Operate office equipment, such as photocopier, printers, etc.

• Organize bookkeeping and issue invoices/checks

• Perform inventory of office supplies and order what is needed

• Reporting to management and performing administrative duties.

• Scheduling and confirming appointments, meetings, and events.

• Handling basic inquiries and sorting mail.

• Keeping the reception area tidy and observing professional etiquette.

• Performing other administrative tasks, if required.

Front Office Assistant Requirements:

• Male applicant more welcome.

• This role is rotation shift day, evening and night shift.

• 1 years of experience in a similar role.

• Exceptional ability to create a welcoming environment.

• Strong working knowledge of office procedures and basic accounting principles

• Experience in answering and screening calls, as well as scheduling appointments.

• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.

• Working knowledge of printers, copiers, scanners, and fax machines.

• Excellent interpersonal and communication skills.

• Great organizational and multitasking abilities

Molek Garden Hotel Sdn Bhd

Job Description

Molek Garden Hotel Sdn Bhd is hiring a Full time Front Office Assistant role in Taman Molek, Johor. Apply now to be part of our team.

• Flexible hours available
• No experience required for this role
• Expected salary: RM1,700 per month

Job Description:

• Welcoming and assisting guests in a friendly and professional manner.

• Handling check-in, check-out, and room reservations.

• Handling basic inquiries and sorting mail.

• Copying, scanning, and filing documents.

• Be ready to perform any suitable tasks from time to time.

• A responsible and positive attitude to the jobs.

Job Qualifications

• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.

• Working knowledge of printers, copiers, scanners, and fax machines.

• Excellent interpersonal and communication skills.

# Provide Hostel / Accommodation

Sheraton Bali Kuta Resort

Job Description

Marriott International

Job Description

Hilton

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

The Ritz-Carlton

Job Description

Le Méridien

Job Description

Sheraton Johor Bahru

Job Description

Wyndham Suites KLCC

Job Description

• Guest Relations & Service:
  • Ensure fast, seamless check-ins for all guests, especially VIPs, and oversee their check-out process.
  • Manage guest complaints and resolve issues promptly to maintain high guest satisfaction.
  • Maintain strong relationships with guests and ensure all requests are met.
  • Welcome and assists VIP, regular, and CIP (Commercially Important People) guests.
• Team Supervision:
  • Assist in managing Reception, Reservations, Call Centre, and Sky Lounge.
  • Supervise the Guest Service Assistant and housekeeping, ensuring that rooms are checked and maintained.
  • Conduct regular briefings and shift handovers.
• Operations & Coordination:
  • Ensure effective communication between Front Office divisions and other departments.
  • Monitor daily operations and ensure proper staffing levels, especially during group or VIP arrivals.
  • Collaborate with Security, Concierge, and other departments for special guest needs and safety.
  • Conduct routine inspections to ensure all areas meet the hotel's standards.
• Emergency Procedures & Safety:
  • Take responsibility for emergency situations in the absence of senior managers.
  • Ensure that safety, health, and cleanliness standards are followed in all hotel areas.
• Guest Feedback & Reporting:
  • Ensure accurate recording of guest feedback in the PMS.
  • Monitor staff performance and coach associates as needed to improve service standards.
  • Handle any operational irregularities or discrepancies and report them to the Operations Manager.
• Additional Duties:
  • Promote hotel services and up-sell inter-hotel sales and in-house facilities.
  • Ensure all associates maintain proper grooming, appearance, and conduct.
  • Perform night shifts, overseeing hotel operations when other managers are absent.

Wyndham Suites KLCC

Job Description

Primary Duties:

• Greet and bid farewell to guests, offering hospitality in accordance with hotel standards.
• Maintain a professional, neat, and pleasant image at all times.
• Ensure cleanliness of the reception counter and lobby area.
• Provide efficient service and handle guest complaints, requests, and inquiries promptly.
• Follow-up on all guest requests and complaints, ensuring they are logged and tracked.
• Supervise Front Desk activities, ensuring staff follow proper check-in and check-out procedures.
• Coordinate with Housekeeping and Food & Beverage for VIP arrivals, room changes, special requests, and follow-ups.
• Sell, register, and assign rooms based on guest preferences and ensure correct completion of registration cards.
• Ensure that all registration cards are stored securely and accurately according to shifts and departure dates.
• Adhere to proper cashiering procedures and ensure compliance by the Guest Service Assistants.
• Monitor expected occupancy, VIP arrivals, and functions, ensuring that information is accurately recorded.

Training & Development:

• Conduct random product knowledge tests for Guest Service Assistants.
• Perform daily grooming checks for all team members.
• Prepare and execute quarterly training plans for the team, submitting them to the Operations Manager.

Administrative Duties:

• Monitor inventory of printing materials and stationery, ensuring stock is maintained.
• Inform overnight staff of nightly activities, VIP arrivals, and special requests.
• Ensure proper filing of all records such as vouchers, bills, and memos.
• Oversee the completion of the nightly audit and preparation of daily summary reports.
• Perform full night audit duties as required.

General Duties:

• Perform any additional Front Office duties as requested by the Operations Manager.

Guest Services & Food & Beverage:

• Serve food and beverages to guests, ensuring satisfaction.
• Monitor food and beverage schedules and address any issues promptly.
• Maintain cleanliness of dining areas by clearing tables and counters.
• Prepare drinks and set tables with appropriate items.
• Ensure operations in Sky Lounge and Multi-Purpose Hall adhere to SOPs and Food Safety principles.

SARASAMA COMPANY LIMITED

Job Description

Do you love connecting with people, nature, and local culture? Join our team at Our Jungle Camp, an eco-resort in the heart of Khao Sok National Park 🌿

We're looking for a Reception Supervisor who brings energy, warmth, and leadership to our front office team. Someone who can welcome guests like family, guide them through authentic jungle experiences, and support a small team with heart and hands-on care.

✨ Your Role:
• Lead and support our reception team
• Welcome guests with genuine local hospitality
• Coordinate check-ins, bookings & daily operations
• Share stories about our sustainability efforts and community
• Liaise with tours, kitchen, housekeeping & local partners
• Help guests connect meaningfully to nature and village life

💚 You Are:
• Friendly, organized & calm under pressure
• Experienced in front office (min. 2 years)
• Passionate about engaging with people from all over the world

• Thai with good conversational English
• Confident using PMS (Beds24 or similar)

📍 Based in Khao Sok | 📅 Full-time
If you're ready to be part of a purpose-driven resort and part of a supportive team that believes in travel with impact—we’d love to hear from you!

📩 Apply by sending your CV and short intro to:
👉 luca@khaosokecoresort.com

#KhaoSokJobs #EcoResortCareers #ReceptionSupervisor #OurJungleCamp #JobsInThailand #SustainableTourism

Accor Asia Corporate Offices

Job Description

Marriott International

Job Description

The Kuala Lumpur Journal Hotel

Job Description

Penang Marriott Hotel

Job Description

LOOP on Leith Hotel

Job Description

Sheraton Johor Bahru

Job Description

Marriott International

Job Description

Aloft Langkawi Pantai Tengah

Job Description

Aloft Langkawi Pantai Tengah

Job Description