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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

G Hotel Penang

Job Description

G Hotel Penang is hiring a Full time Front Office Assistant role in George Town, Pulau Pinang. Apply now to be part of our team.

• Flexible hours available
• No experience required for this role
• Expected salary: RM1,900 per month

Job Summary:

• The Front Office Associate is responsible for delivering excellent customer service, handling administrative tasks, and ensuring smooth operations at the front desk. This role involves greeting visitors, answering calls, managing appointments, and performing basic office tasks to support daily operations.

Key Responsibilities:

• Greet and welcome guests, clients, and visitors in a professional and friendly manner.

• Answer and direct phone calls, take messages, and manage the front office switchboard.

• Schedule and manage appointments, meetings, and conference room bookings.

• Handle incoming mail, packages, and correspondence.

• Assist with office administrative tasks, including filing, data entry, and document preparation.

• Maintain office supplies and coordinate with vendors for procurement.

• Assist in maintaining a clean and organized front office environment.

• Provide support to other departments as needed.

Benefits:

• Maternity leave

• Meal provided

• Opportunities for promotion

• Pmentrofessional develop

Supplemental Pay:

• Overtime pay

Capri by Fraser Johor Bahru

Job Description

As a Guest Relations Executive, you are the face of our hotel, ensuring an exceptional experience for every guest from arrival to departure. Your role is to make memorable stay experiences by delivering intuitive service and handling guest inquiries with professionalism and warmth.

Key Responsibilities:

Guest Experience:

• Welcome guests warmly and assist with check-in and check-out processes.

• Anticipate and address guest needs to provide a personalized experience.

• Resolve guest complaints and issues promptly and professionally.

Communication and Coordination:

• Act as the liaison between guests and various hotel departments (e.g., housekeeping, concierge).

• Provide accurate information about hotel facilities, services, and local attractions.

• Handle reservations, special requests, and VIP arrangements effectively.

Administrative Tasks:

• Maintain accurate records of guest preferences, feedback, and complaints.

• Prepare daily guest activity reports and handover notes.

• Monitor room allocations and ensure timely communication with relevant teams.

Upselling and Promotions:

• Promote hotel services, dining options, and special packages to enhance the guest experience.

• Identify opportunities to upsell and maximize revenue.

Team Collaboration:

• Work closely with the front office team to ensure smooth daily operations.

• Assist with training and mentoring new team members as needed.

Standards and Compliance:

• Always Uphold Capri by Fraser’s brand standards.

• Ensure adherence to safety, security, and hygiene protocols.

CENTURION WORLD SDN. BHD.

Job Description

1. Handle customer requests, aid in customer check-in, and learn to use in-house software.

2. Answer phone calls, and respond to guest inquiries and requests.

3. Manage guest bookings and reservations using in-house software.

4. Communicate with on-site maintenance and housekeeping team to keep the operation running.

5. Work seamlessly with site manager.

6. Complete operation tasks assigned by management.

7. Responsible for keeping the hotel running at the highest capacity.

We are looking for a responsible individual who genuinely cares about our company operation and puts in effort to keep the hotel operation running smoothly. As we are a small company, our team works in a highly flexible and transparent way.

Workplace: Bangi, PJ and KL

Requirement: Own transportation

Allowance: Phone

Remuneration Package: RM 2,000 to RM 3,000 depending on experience

Working Hours: 5.5 days with double pay on public holiday

Preferences: 

1. Speak more languages as our customer comes from a different origin.

2. Have relevant experience in hotel reception or customer service.

3. Diploma or degree, especially in a relevant industry or field.

Prefer candidate who has experience with homestay management or hotel experience.

B Hotel Kuala Lumpur

Job Description

About us

B Hotel Kuala Lumpur, located in the heart of China Town Kuala Lumpur, is a newly established hotel company backed by a prominent corporation. B Hotel Kuala Lumpur marks our inaugural venture, setting the standard as a Designer Boutique Hotel, pioneering this category in the region. Our overarching vision is to establish a distinguished hotel chain within this unique niche.

Qualifications & experience

• Looking for responsible recent graduate or experienced boutique hotel professional. Genuinely cares about hotel operation and put in effort to keep hotel operation smooth.
• Have relevant experiences in hotel reception or customer servicing, such as in homestay or any other accommodation business.
• Diploma or degree especially in a relevant industry or field.

Tasks & responsibilities

• Warmly welcomes guests, manages check-ins, handles reservations and inquiries, addresses complaints, processes payments, and keeps the lobby tidy. They represent the hotel's hospitality, ensuring guests have a pleasant stay.
• Complete operational tasks assigned by management team.
• Responsible for keeping hotel running at highest capacity.
• Master our inhouse hotel management system and always ensure all figures are tally at the end of shift.
• Communicate with on-site maintenance and housekeeping team to keep the operation running.

Crimson Hotel Filinvest City, Manila

Job Description

Molek Garden Hotel Sdn Bhd

Job Description

Molek Garden Hotel Sdn Bhd is hiring a Full time Front Office Assistant role in Taman Molek, Johor. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: RM1,700 - RM1,800 per month

Job Description:

• Welcoming and assisting guests in a friendly and professional manner.

• Handling check-in, check-out, and room reservations.

• Handling basic inquiries and sorting mail.

• Copying, scanning, and filing documents.

• Be ready to perform any suitable tasks from time to time.

• A responsible and positive attitude to the jobs.

Job Qualifications

• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.

• Working knowledge of printers, copiers, scanners, and fax machines.

• Excellent interpersonal and communication skills.

# Provide Hostel / Accommodation

Aloft Bali Kuta at Beachwalk

Job Description

Step into the spotlight as our GRO (Korean Speaker)

Are you a natural host with a passion for creating unforgettable guest experiences? We’re on the hunt for an inspiring and energetic GRO (Korean Speaker) plays a key role in making every guest feel seen, welcomed, and valued.

Genting Malaysia Berhad

Job Description

Job description:

• Responsible for the smooth operation of the hotel
• To be fully aware of the hotel’s emergency procedures with regard to safety of guests and employees
• Responsible for handling requests and complaints from guests
• Ensure that all employees are constantly updated on accurate hotel information
• To ensure the front of the Hotel is clean and tidy
• Be aware of all happenings in the hotel

Job requirements:

• Certificate / Diploma in Hospitality Management / Hotel Catering with 3 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant OR
• SPM holder with 4 years' experience inclusive of 2 years' experience as Front Office Supervisor / Guest Service Assistant
• Excellent interpersonal and communication skills (both written and oral).
• Good working knowledge of computer software applications.
• Strong leadership and organizing skills.

Regal Hotels International

Job Description

Job description

The hotel Director of Front Office is a strategic leader responsible for overseeing the seamless operation of the Front Office and Concierge departments. This role ensures exceptional guest experiences, drives operational efficiency, and leads a high-performing team to uphold the hotel’s service standards and financial goals. The ideal candidate will possess strong leadership skills, a deep understanding of luxury hospitality, and a proven ability to manage guest relations and staff development. 

Key Responsibilities

1.      Operational Management 

a.      Oversee daily operations of the Front Office (reception, reservations, guest services) and Concierge teams, ensuring adherence to brand standards and SOPs. 

b.     Monitor room inventory, check-in/check-out processes, and billing accuracy to maximize guest satisfaction and revenue. 

c.      Coordinate with Housekeeping, Maintenance, and Sales teams to resolve guest issues and optimize room availability. 

d.     Implement innovative strategies to enhance service delivery, streamline workflows, and improve departmental performance. 

2.      Team Leadership & Development 

a.      Recruit, train, mentor, and evaluate Front Office and Concierge staff to maintain a culture of excellence. 

b.     Conduct regular performance reviews, provide constructive feedback, and develop training programs to address skill gaps. 

c.      Foster a collaborative, guest-centric work environment that prioritizes employee engagement and professional growth. 

3.      Guest Experience Excellence 

a.      Act as the escalation point for guest complaints, ensuring swift resolution and personalized service recovery. 

b.     Lead the Concierge team in delivering bespoke guest experiences, including VIP arrivals, special requests, and local recommendations. 

c.      Analyze guest feedback (e.g., surveys, reviews) to identify trends and implement service improvements. 

4.      Financial & Reporting Oversight

a.      Manage departmental budgets, labor costs, and resource allocation to meet financial targets. 

b.     Monitor key metrics such as RevPAR, occupancy rates, and upsell performance, providing actionable insights to senior management. 

c.      Approve payroll, scheduling, and overtime in alignment with budgetary guidelines.

5.      Compliance & Safety 

a.      Ensure compliance with health, safety, and security protocols, including emergency procedures and data privacy regulations. 

b.     Conduct regular audits of front office systems (e.g., PMS) and concierge logs to maintain accuracy and accountability. 

Qualifications

·         Bachelor’s degree in hospitality management, Business Administration, or related field. 

·         Minimum 5+ years** of experience in front office operations, with at least 2 years in a managerial role. 

·         Proficiency in Property Management Systems (e.g., Opera, Fidelio) and Microsoft Office Suite. 

·         Exceptional interpersonal, communication, and problem-solving skills. 

·         Flexibility to work shifts, weekends, and holidays as required. 

Aayu Homes Sdn Bhd

Job Description

This is a part time evening shift role, starting from 8pm to 12am on selected days:

• To welcome guests warmly upon arrival and ensure a smooth check in process

• Actively listen to guest needs to deliver a personalised and memorable experience

• Ensure the shared space and lobby are organised, presentable and efficient

• Troubleshoot any guest emergencies with composure and efficiency

Melia Kuala Lumpur

Job Description

Starus Hotel Bukit Bintang

Job Description

• Ensure that all Front Office team members are familiar with the hotel’s products and services, current promotions, policies and other important information.

• Ensure that all Front Offices SOPs are adhered to by all team members.

• To respond to guest feedback, compliments or complaints relating to Front Office operations in a courteous and efficient manner, following through to make sure problems are resolved in a way that exceeds guests’ expectations and utilizing the empowerment guidelines.

• To report any difficulties to Operation Manager/ General Manager.

• To be aware of top corporate and VIP clients and highlights to all team members and ensure all VIP arrival and function guests are to be coordinated and welcomed.

• Review all guest arrivals and ensure that rooms are assigned according to the reservation and preferences.

• To ensure the punctuality and appearance of all Front Office team members, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

• Assists in conducting the annual Performance Development Review (PDR) with Front Office team members and supports them in their professional development goals.

• Ensure daily briefings are conducted in a timely manner and all team members are briefed on the daily activities taking place.

• Always exercises responsible behavior and positively represents the hotel as well as maintaining a high level of professionalism.

• Performs all duties applicable to the night shift ensuring all reports, system checks as well as run of the day (date system change) are performed according to standards and hotel requirements.

• To be flexible in your job function and perform any other duties and responsibilities which may be assigned to you

Talent Profile

• Minimum 3 to 4 years of working experience in similar capacity, preferably in experience Hotel/Resort properties.

• Sound knowledge of any PMS system. Experience in ESoft will be an added advantage.

• Proficiency in both spoken and written English and Bahasa are essential for this role. The ability to speak Mandarin and other languages will be an added advantage.

• Guest-oriented personality with great customer management skills.

• High standards of accuracy and excellent time management.

• Able to work as a team player, while at the same time dependable as an individual leader.

• Able to work with minimal supervision.

•  A clear thinker, remaining calm and resolving problems using good judgment.

• Able to manage conflict confidently and in an effective manner.

K C TEW SDN. BHD.

Job Description

About the role

We are seeking a dynamic and customer-focused Front Office Assistant to join our team at GRAND FLORA HOTEL in Melaka, Melaka. As a Front Office Assistant, you will play a crucial role in providing exceptional customer service and ensuring the smooth operation of our front desk. This is a full-time position, offering the opportunity to develop your skills within the hospitality industry.

What you'll be doing

• Greeting and welcoming guests in a friendly and professional manner

• Handling guest check-in and check-out procedures efficiently

• Responding to guest inquiries and providing information about the hotel's facilities and services

• Assisting with luggage handling and providing concierge services as needed

• Maintaining accurate records and documentation related to guest activities

• Collaborating with other departments to ensure a seamless guest experience

• Adhering to the company's policies and procedures to uphold the highest standards of customer service

What we're looking for

• Previous experience in a front office or customer service role within the hospitality industry, preferably in a hotel or resort setting

• Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds

• Strong problem-solving and decision-making abilities to handle guest inquiries and requests effectively

• Proficiency in using hotel management software and other relevant technology

• Attention to detail and the ability to multitask in a fast-paced environment

• A friendly, professional, and customer-focused attitude

• Fluency in English and the ability to communicate in other languages would be an advantage

What we offer

At GRAND FLORA HOTEL, we are committed to providing our employees with a rewarding and fulfilling work environment. We offer competitive remuneration, opportunities for career advancement, and a range of benefits, including:

Apply now

Filinvest Hospitality Corporation

Job Description

Filinvest Hotel:  CRIMSON HOTEL FILINVEST CITY

The Front Office Supervisor is expected to be well-versed and proficient in all Front Desk operations, including systems, trainings, and reporting. He/She is responsible for overseeing the daily arrival and departure of guests, ensuring a smooth and seamless experience. The role includes leading and motivating the Front Desk team in delivering Total Guest Satisfaction, aligned with the Crimson brand standards.

The Supervisor is also tasked with preparing and adjusting work schedules based on the hotels occupancy forecast and operational needs. A key responsibility is to guide, mentor, and train Front Desk Ambassadors to help them reach their full potential and uphold service excellence at all times.

Operational Tasks

1. Responsible for supervising the staff in assisting guests.
2. Responsible for room assignments of arriving guests. In charge of close coordination with Housekeeping with the daily status of the rooms.
3. Responsible for all aspects of Front Office Cashiering.
4. Communicate all activities and incomplete service requests to the next shift and other
   departments and ensure that the Duty Manager is kept informed.
5. Be aware of and familiar with hotel products, facilities, activities and services provided and be able
   to explain them to guests.
6. Practices the Guiding Principles and Core Values of Chroma Hospitality.
7. Transferable and can be reassigned to perform other functions and duties.
8. Performs other duties that may be assigned by management from time to time.

Guest Relations

1. Promoting the brand and the property.
2. Providing Guest Service Excellence.
3. Identifying guest issues and immediately act upon it.

QUALIFICATIONS

• Bachelors Degree in Hospitality Management or any related field

• Currently employed in a deluxe or upscale hotel environment

• Proficient in Microsoft Office programs (Word, Excel, PowerPoint)

• Strong organizational and time management skills

• Analytical, detail-oriented, and capable of identifying operational improvements

• Excellent interpersonal and relationship-building skills

• Technically savvy, with the ability to adapt to hotel systems and technology

• Outstanding customer service and problem-solving abilities

• Willingness and capability to work extended hours or flexible shifts

• Ability to multitask and perform well in a fast-paced environment

• Willingness to work in Muntinlupa City

8 Degrees Resources Limited

Job Description

Job Responsibilities:

• To carry out all check-in and check-out, reservation and exchange services in an effective and efficient way

• Direct and assist Guest Services Officer in daily operation

Job Requirements:

• Diploma holder in Hospitality Management

• Minimum 3 years relevant experience

• Mature, independent, service-oriented and well-organized

• Good communication, interpersonal skills and supervisory skills

8 Degrees Resources Limited

Job Description

Job Responsibilities:

• To ensure the security of all properties belong to the hotel, guests as well as staffs

• To oversee the hotel’s asset protection, and loss control program

• To act as shift in-charge of the security team

Job Requirements:

• Form 5 / HKDSE graduate

• 5 years relevant experience

• Holder of Security Personnel Permit

• Mature, independent, proactive, service-oriented and attentive to detail

• Good communication and interpersonal skills

Kiri Private Reserve

Job Description

Location: Kiri Private Reserve, Thailand

We are delighted to announce an exciting opportunity to join our team as a Guest Relations Manager at the serene and exclusive Kiri Private Reserve.

This role is ideal for someone passionate about creating unforgettable guest experiences, with a deep sense of service and hospitality.

Key requirements:

• Minimum of 5 years of experience in Front Office and/or Guest Relations, with at least 2 years in a managerial or supervisory role within a luxury hotel or resort

• Proficiency in hotel management software (e.g., Opera, PMS systems)

• Fluent in English, both spoken and written

• Additional languages such as French, Spanish, German, or Italian will be an advantage

What we offer:

• Visa and work permit support

• Monthly service charge

• 5-day work week

• 7 complimentary nights per year at our stunning resort

• Free accommodation with private room

• Complimentary meals, uniforms, and laundry services

• Vacation leave, birthday leave, and birthday allowance

• Monthly BBQ buffet

• Travel allowance support for home visits

• Access to wellness and leisure facilities including:

  • Gym

  • Staff bar and café

  • Yoga and pilates sessions

  • Movie nights, karaoke, and more

Wincome Management Consultants Limited

Job Description

Requirements:

• Degree or Higher Diploma in Hotel Administration, Hotel Management or equivalent;

• Minimum 2-3 years experience in the role of Duty Manager, Assistant Manager or Reception Manager; OR

• Minimum 4 years experience in the role of Front Desk Supervisor;

• Strong leadership skills, mature, outgoing & guest oriented, good communication skills

• Proactive, enthusiastic , strong sense of responsibility and positive thinking

• Good command of spoken and written English and Chinese

• Shift duty is required

• Applicant with less experience will be considered for Guest Services Supervisor

Benefits:

• 6 days off a month

• 15 – 17 days annual leave

• Meal allowance

• Monthly staff welfare

• Medical and hospitalization insurance

• Discretionary performance bonus

• Good promotion prospects

Homemaster Iloilo

Job Description

About the role

J7 Plaza Hotel', a leading hospitality provider in Iloilo City, is seeking a proactive and experienced Front Office Supervisor to join their dynamic team. In this full-time position, you will play a pivotal role in ensuring seamless guest experiences and overseeing the day-to-day operations of the front office.

What you'll be doing

• Supervising and training front office staff to provide exceptional customer service

• Coordinating check-in and check-out processes, reservations, and guest inquiries

• Maintaining accurate records, reports, and data related to front office operations

• Resolving guest complaints and concerns in a timely and professional manner

• Implementing and enforcing hotel policies and procedures

• Assisting with inventory management and maintaining the appearance of the front office

• Collaborating with other departments to ensure a cohesive guest experience

What we're looking for

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry

• Excellent customer service and problem-solving skills

• Strong leadership abilities and the capacity to train and manage a team

• Proficient in using hotel management software and technology

• Exceptional communication and interpersonal skills

• Flexible and adaptable to work in a fast-paced environment

• Demonstrated knowledge of front office operations, guest relations, and hospitality best practices

What we offer

At J7 Plaza Hotel Iloilo', we prioritise the well-being and development of our employees. In addition to a competitive salary, we offer a range of benefits, including comprehensive healthcare coverage, opportunities for career advancement, and a collaborative work environment that fosters creativity and innovation.

About us

J7 Plaza Hotel Iloilo' is a respected hospitality provider in Iloilo City, known for our commitment to delivering exceptional guest experiences. With a strong focus on customer satisfaction and a dedicated team of hospitality professionals, we strive to exceed our guests' expectations every day.

Apply now to join our team and be a part of the J7 Plaza Hotel Iloilo' success story.

Fraser Place Puteri Harbour

Job Description

Job Purpose

Attend to guests courteously and deal promptly with their requests and queries.

Allocate rooms to all arriving guests after checking the guest preferences, complete their pre-registration formalities.

Primary duties and responsibilities

• Welcome guests during check-in and giving a fond farewell to guest while check-out.

• To provide excellent customer service as per hotel standards.

• To check on VIP reservations and complete their pre-registration formalities.

• To ensure that the workplace remains clean and tidy.

• To maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.

• To co-ordinate with housekeeping for clearing of rooms.

• To give proper and complete handover to the next shift.

• To handle all guests complaints and concerns in an efficient and timely manner and without bias and prejudice.

• To provide information regarding the Hotel, town attractions, activities, etc.

• To maintain up to date information on room rates, current promotions, offer and packages.

• To follow the house rules and policies laid down by the management.

• To coordinate and multi-tasking job duties in a busy environment.

Qualifications, experience and skills

• Preferable Diploma in Hospitality Management.

• 1 year experience in related field or fresh graduates.

• Must be able to read, speak, write and understand the English language and basic computer knowledge.

• Ability to adapt to company systems for daily operations and communication.

The Frangipani Langkawi Resort & Spa

Job Description

A Front Office Assistant handles administrative and customer service tasks at the front desk, serving as the first point of contact for visitors and clients. They manage appointments, answer phones, and provide general support, ensuring a smooth and positive experience for those interacting with the organization. 

Key Responsibilities:

• Greeting and Assisting Visitors: Welcoming guests, directing them to the appropriate person or department, and providing information. 

• Answering and Screening Phone Calls: Managing incoming calls, taking messages, and directing calls to the correct recipient. 

• Managing Appointments and Schedules: Scheduling meetings, confirming appointments, and coordinating calendars. 

• Handling Correspondence and Mail: Distributing mail, managing emails, and ensuring efficient communication. 

• Performing General Administrative Tasks: Filing documents, making photocopies, ordering supplies, and maintaining a clean and organized front office area. 

• Providing Customer Service: Responding to inquiries, resolving issues, and ensuring a positive experience for visitors. 

• Supporting Other Departments: Assisting with tasks as needed, such as data entry, preparing presentations, or organizing events

The Frangipani Langkawi Resort & Spa

Job Description

To oversee the daily operations of a company's front desk, ensuring smooth guest interactions and excellent customer service. To manage staff, handle guest inquiries and complaints, and coordinate with other departments. 

Key Responsibilities:

• Staff Management: Recruit, train, and supervise front desk staff, ensuring they provide high-quality service. 

• Guest Relations: Handle guest check-ins, check-outs, and inquiries, resolving issues promptly and professionally. 

• Operational Management: Manage the front desk area, including reservations, housekeeping, and other relevant services. 

• Communication: Communicate effectively with guests, staff, and other departments to ensure smooth operations. 

• Problem Solving: Address guest complaints and resolve issues in a timely and efficient manner. 

• Record Keeping: Maintain accurate records of guest interactions, payments, and reports. 

• Reporting and Analysis: Prepare daily reports and analyze data to identify trends and areas for improvement. 

• Inventory Management: Monitor and order supplies for the front desk area. 

• Policy and Procedure Compliance: Ensure adherence to company policies and procedures. 

• Financial Management: Manage cash and credit card transactions, reconcile daily reports, and monitor expenses. 

Essential Skills:

• Communication: Excellent verbal and written communication skills. 

• Customer Service: Strong customer service skills and a focus on guest satisfaction. 

• Leadership: Leadership and management skills to effectively supervise front desk staff. 

• Problem-Solving: Ability to quickly and effectively address guest issues and concerns. 

• Organizational: Strong organizational skills to manage the front desk area and staff. 

• Technology: Proficiency in using front desk software, reservation systems, and basic computer programs. 

• Hospitality: Experience in hospitality or customer service is beneficial. 

• Administrative: Knowledge of administrative and clerical procedures. 

Astoria Hotels and Resorts

Job Description

Job Description

• Responsible for effective performance of the functions of all front office sections
• Ensures that all VIP rooms are inspected and informs Housekeeping/Engineering regarding maintenance and repair.
• Attends to guests problems, request, inquiries, approves guestrooms amenities
• Prepares daily, weekly, monthly occupancy forecasts evaluated against actual occupancy vacancies noted and taken to account for succeeding forecast.
• Attends department heads meeting, sales, and operations meeting.
• Manages training and performance evaluation of the front office staff
• Implement Hotel's House Rules and Regulations are adhered to at all times and if necessary sees to it that commendations and disciplinary action notices are issued.
• Act as Manager-on-duty (MOD) in the absence of Hotel Manager.
• Performs other duties as may be assigned.

Minimum Qualifications

• Graduate of any Four (4) year Bachelor’s Degree Preferably Hotel and Restaurant Management (HRM) and Tourism Management.
• Minimum of 5 years in the capacity of Front Office Manager
• Knowledgeable on handling operations, Customer Service Management and Performance Evaluation Management.
• Excellent Communications Skills
• Can start immediately
• Willing to be deployed in Palawan

Rocana Hotel Kuantan

Job Description

Rocana Hotel Kuantan is hiring a Full time Front Office Executive role in Sri Dagangan Bussiness Centre, Pahang. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Expected salary: RM2,800 - RM3,500 per month

The Front Office Executive (FOE) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.

The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organization and functions and management system is critical to the ability to lead and guide effectively.

This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.

1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

2.      To be able to up sell room accommodation during high occupancy to maximize revenue.

3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

4.      To greet all guests in a service oriented manner.

5.      To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

6.      To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

7.      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

8.      To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

9.       To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

10.  To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

11.  To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

12.  To facilitate smooth check-in / out procedures.

13.  To implement effective key control procedures.

14.  To be able to propose and initiate better procedures of performing operation tasks.

15.  To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

16.  Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

17.  To coordinate with Housekeeping Department to solve room discrepancies.

18.  Able to handle guest complaints and report to Superior the nature of complaints and action taken.

19.  Ensure hotel guests are registered in accordance with Front Office policies and procedures.

20.  To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

21.  To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

22.  To undertake any other related duties that may be assigned from time to time.

23.  To perform other duties assigned by the Management from time to time.

Astoria Hotels and Resorts

Job Description

JOB DESCRIPTION

• Assists on the general administration and profitability of the operation of the Front Office department
• Assist the Front Office Manager to evaluate levels of Guest satisfaction and handle Guest concerns
• Manage work schedules, budgets, policies, and procedures
• Monitor staff performance issues in compliance with company policies and procedures
• Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team

QUALIFICATIONS

• Has a minimum of 1 year experience in a similar capacity
• Has strong leadership and management skills, outgoing, sensitive to guest and colleagues' needs
• Flexible to respond to a variety of work situations
• Willing to work in Palawan
• Can start immediately

Marivent Resorts and Hotels Inc.

Job Description

Marivent Resorts and Hotels Inc. is hiring a Full time Front Office Supervisor role in South Triangle, NCR. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱20,000 - ₱25,000 per month

Duties and Responsibilities:

1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.

2. Assist guests with inquiries, requests, and complaints professionally and efficiently.

3. Ensure VIP and special requests are handled promptly.

4. Lead and train front desk staff, ensuring excellent customer service.

5. Monitor staff performance, provide feedback, and assist in scheduling.

6. Conduct briefings to update the team on hotel policies, promotions, and events.

7. Oversee reservations, room assignments, and availability management.

8. Ensure accurate billing, payments, and financial transactions.

9. Handle any discrepancies in charges and guest accounts.

10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.

11. Maintain front desk supplies, technology, and workspace organization.

12. Implement and uphold hotel policies and brand standards.

13. Address guest concerns and complaints efficiently to ensure satisfaction.

14. Resolve booking conflicts and service-related issues with professionalism.

Qualifications, Skills and Experience:

1. Diploma or degree in Hospitality Management or a related field (preferred).

2. Proven experience in front office operations (preferably in hospitality).

3. Previous supervisory experience is an advantage.

4. Strong leadership and team management skills.

5. Excellent communication and customer service abilities. 6. Proficiency in hotel management software. 7. Problem-solving skills and ability to work under pressure.

KALIA BINGIN

Job Description

GENERAL REQUIREMENTS :

• Minimum 2 years experience in similar position (hotel or restaurant preferrable)

• Excellent communications skills, able to speak English

• Good presentation and attitude, self discipline

• Hard worker, able to work in a team

• Attention to detail and result oriented

We will proceed CV on English only and please send your most updated CV along with photo.

Sheraton Bali Kuta Resort

Job Description

Hilton Bali Resort

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Front Desk Agent - Mandarin Speaker greets and registers guests, providing prompt and courteous service. He / she checks guests in and out, resolving guest challenges throughout their stay in our hotel. This role upgrades guests as required and promotes the hotel’s services. 

What will I be doing? 

As the Front Desk Agent - Mandarin Speaker, you will be responsible for performing the following tasks to the highest standards: 

• Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rates.  

• Make appropriate selection of rooms based on guests’ needs, code electronic keys, confirms the room number and rates with a written confirmation. 

• Promote and administer Hilton marketing programs such as Hilton Honors for arriving guests, ensuring guests know the location of rooms containing room keys, tokens of our appreciation, gifts, etc., to guests. 

• Ensure rooms and services are correctly accounted for within guests’ statements, properly stating services provided by the hotel.  

• Assist guests with check-out payments or charges, accepting and recording vouchers, credits, traveller’s checks and other forms of payment, converting foreign currency at current posted rates.  

• Greet customers immediately with a friendly and sincere welcome with a positive and clear speaking voice, listen and understand requests, respond with appropriate actions and provide accurate information such on outlet hours, special VIP programs, events, etc. 

• Receive special requests from guests and respond appropriately or forward requests to appropriate team members for their decisions and actions. 

• Promptly answer the telephone and email inquiries, inputting messages into the computer and advising other team members of special guests’ needs.  

• Retrieve messages and communicate the content to guests, retrieving mail, packages and facsimiles or other special items for customers as requested.  

• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results. 

• Listen and extend assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, quality of dishes etc.  

• Remain calm and alert especially during emergency situations and heavy hotel activity.  

• Plan and implement detailed steps by using experienced judgment and discretion. 

• Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest. 

• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.  

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration cards are completed, reservation information confirmed, Hilton Honours and Frequent Flyer numbers enquired about, and method of payment is secured. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Duty Manager or Guest Relations Manager to follow-up where appropriate.  

• Follow-up with all guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profile and specific preferences, ensuring that they are acted upon for each reservation. 

• Ensure that VIP guests are treated personally and recognized as an individual. 

• Liaise with Sales, Reservations and the Business Development teams to handle corporate guests.  

• Promote Hilton Honours and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honours members receive personal and professional service that recognizes them as important guests and that their benefits are received.   

• Ensure a prompt and efficient departure, by settling guests’ accounts as per billing and reservation instructions, ensuring that all guests’ folios are correct. 

• Input information into Fidelio regarding guests, ensuring accuracy and that all details are completed, and the information can be clearly understood by other team members. 

• Apply Hilton brand standards in each and every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, and places of interests, sights and activities in and around the hotel. 

• Effectively communicate, coordinate and cooperate with Housekeeping, F&B, Engineering and IT. 

• Report problems with hotel systems, hardware or facilities to the appropriate parties and follow-up to ensure that corrective action has been taken. 

• Ensure that the Guest Service Manager is kept aware and up to date with operational issues. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Attend daily briefings, shift handovers, meetings and read the logbook on a daily basis. 

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to checklists, trace reports, credit limit checks, and online back-ups. 

• Check registration cards, meetings and functions information, billing instructions, and reservation backup to ensure that all information received is acted upon accordingly. 

• Ensure that the front desk stock is managed and not wasted, maintaining costs where able. 

• Keep up to date and aware of competitor activities in order to be well informed. 

• Adhere to the hotel selling strategy of Demand Based Pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, the Disaster manual, Fire procedures and regulations, taking part in the fire team when and where directed. 

• Adhere strictly to standard cash handling procedures, ensuring to balance float and drop the required amount, managing cash, credit card transactions, city ledgers, vouchers and all other forms of payment correctly. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third party payments for rooms, meetings, F&B and any other charges that may be incurred by guests. 

• Provide safety deposit boxes to guests, ensuring that guests’ valuables are safe and secure at all times. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Upsell rooms to higher room and rate categories, ensuring maximum revenue generation from each guest. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, adhering to Hilton brand standards and ensuring that guests receive value for money. 

• Attempt to communicate with guests in guests’ native language, if applicable. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. 

What are we looking for? 

A Front Desk Agent - Mandarin Speaker serving Hilton Brands is always working on behalf of our Guests and working with other Team members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to perform moderately complex mathematical calculations without error.  

• Able to read, listen and communicate effectively in English and Mandarin, both verbally and in writing to meet business needs. 

• Able to access and accurately input information using a moderately complex computer system. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts. 

• Good interpersonal skills to provide overall guest satisfaction. 

• Able to work under pressure and deal with stressful situations during busy periods. 

• 1 or 2 years of related working experience preferred. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team members are at the heart of it all! 

Fairfield by Marriott Bali South Kuta

Job Description

Spark Culinary Concepts Inc

Job Description

Key Responsibilities:

- Guest Service & Hospitality: Greet guests with warmth and professionalism. Provide menus, explain specials, and offer recommendations as needed. Ensure guest needs are met promptly and courteously throughout their visit.

- Order Taking & Coordination: Take accurate food and beverage orders and enter them into the POS system. Coordinate with the kitchen and barista team to ensure timely and correct order fulfillment.

- Table Management: Prepare tables before guests are seated, including setting up utensils, napkins, and condiments. Clear and clean tables efficiently to maintain a tidy dining area.

- Cash Handling & Billing: Process customer bills accurately and handle payments (cash, credit, GCash, etc.) Ensure proper end-of-day sales reconciliation when assigned cashier duties.

- Customer Feedback & Problem Resolution: Address guest concerns and escalate issues to supervisors when needed. Aim to turn any negative experience into a positive one with tact and efficiency.

- Cleanliness & Sanitation: Maintain cleanliness of the dining area, service counters, and restroom checks. Adhere to company hygiene and grooming standards.

- Upselling & Promotions: Promote menu items, daily specials, and upsell where appropriate. Support marketing initiatives and seasonal promotions

- Team Support: Work closely with the back of house (BOH), barista, and kitchen staff to ensure smooth service flow. Assist with light side duties such as folding napkins, restocking service areas, or packaging takeout orders.

Shangri-La Singapore

Job Description

PT Jam Asia Properti

Job Description

We are looking for an experienced Front Office staff member to join our team in Pecatu, Badung, Bali. As a Front Office team member, you will play a key role in delivering the best experience for every guest who visits our property. The ideal candidate should have excellent communication skills, a strong customer service mindset, and the ability to work effectively in a dynamic team environment.

Responsibilities

• Welcome and assist guests upon arrival, handle guest registration, and complete check-in and check-out processes promptly and efficiently.

• Respond to guest inquiries and provide information about hotel facilities, events, and local activities.

• Receive and process guest orders and requests promptly and according to procedures.

• Assist guests with activity bookings, transportation arrangements, and other reservations.

• Ensure the reception area is always neat, clean, and welcoming.

• Coordinate with other departments to ensure all guest needs are met effectively.

• Maintain high standards of customer service and provide an exceptional guest experience.

Requirements

• Minimum 1 year of experience in a Front Office role or a similar position in the hospitality industry.

• Proficient in both Indonesian and English; knowledge of additional foreign languages is a plus.

• Excellent communication skills, customer-oriented, and able to work well under pressure.

• Familiar with hotel reservation and administrative systems.

• Good knowledge of check-in/check-out procedures and other hotel administrative processes.

• Energetic, enthusiastic, and a team player.

• Understands and can implement established safety and hygiene standards.

Benefits

• Basic salary in accordance with the 2025 Badung minimum wage (UMK)

• Meal allowance of IDR 10,000 per day

• BPJS Employment and Health Insurance

• Service charge

• Opportunities to grow a career in the dynamic hospitality industry

• Positive and supportive working environment

About Us

PT Jam Asia Properti is a property company engaged in the hospitality and tourism industry. We manage several hotel properties in Bali, offering exceptional guest experiences. With a strong commitment to excellent customer service, we continue to grow and are becoming one of the leading players in Bali’s tourism sector. We embrace diversity, equality, and inclusion in the workplace and strive to create an environment that supports employee career development.

If you are interested and meet the qualifications, apply now and join our team!

Hotel Elizabeth

Job Description

1. Welcomes, bills & books guests/clients.
2. Acts as an information officer at the reception area. 
3. Performs cashiering duties, credit and collection.
4. Collect payments from guests/clients and remit them accordingly.
5. Receive and transfer phone calls to and from the clients/guests.
6. Endorses to next shift accurate and detailed generated sales/income, reservations, walk-in/corporate guest's pending accounts for follow-up and other important matters.
7. Track sales thru OASIS system during his/her shift.
8. Monitor and maintain the high occupancy rate of rooms.
9. Record and check the issuance of supplies to guests.
10. Handle guests/clients complaints but refer/coordinates major problems to HM/HS/other superiors.
11. Ensures and promotes goodwill and good corporate image in all transactions with hotel guests.
12. Does telemarketing, fieldwork, documentation and other sales related functions.
13. Performs other duties that may be assigned by superior from time to time.

The Ascott Limited

Job Description

The Ascott Limited

Job Description

The Ascott Limited

Job Description

VEEDU HAUZ SDN BHD

Job Description

About the role
 

Are you passionate about delivering exceptional customer service? If so, we have an exciting opportunity for a Front Desk Associate to join our dynamic team at VEEDU HAUZ SDN BHD, based in Kuala Lumpur City Center, Kuala Lumpur. This full-time role is crucial in ensuring our guests have a memorable and seamless experience during their stay.

What you'll be doing

• Greeting and welcoming guests in a friendly and professional manner

• Efficiently checking guests in and out, handling reservations and managing room assignments

• Responding to guest inquiries and requests in a timely and courteous manner

• Assisting with luggage and providing concierge services as needed

• Maintaining accurate records and documentation

• Providing general administrative support to the front office team

• Ensuring the lobby and front desk area are well-presented and welcoming

What we're looking for

• Fresh graduates encourage to apply.

• Knowing ABS system will be plus point.

• Able to speak chinese will be plus point.

• Previous experience in a customer service or front desk role, preferably in the hospitality industry

• Strong communication and interpersonal skills, with the ability to engage with guests from diverse backgrounds

• Excellent problem-solving and conflict resolution skills

• Proficiency in using hotel management software and computer systems

• Fluency in English, Bahasa Malaysia and Mandarin. "We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

• A positive, friendly and professional attitude with a focus on delivering exceptional customer service

What we offer

At VEEDU HAUZ SDN BHD, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:
- Opportunities for career development and progression- 

About us

VEEDU HAUZ SDN BHD is a leading hospitality provider in Malaysia, known for our commitment to excellence and exceptional customer service. We operate a diverse portfolio of property in city centre, catering to both leisure and business travellers. Our mission is to create unforgettable experiences for our guests, and we are proud to have a team of dedicated and passionate professionals who share this vision.

Apply now to join our dynamic Front Desk team and be a part of our exciting journey!

Fairfield by Marriott Bali Legian

Job Description

The Ascott Limited

Job Description

Marriott International

Job Description

Fynn Boutique Hotel

Job Description

Fynn Boutique Hotel is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

PEN MUTIARA

Job Description

About the role

We are looking for a Front Office Assistant to join our team at Pen Mutiara Hotel in Bayan Lepas, Penang. This full-time role will be responsible for providing excellent customer service and supporting the smooth running of our front office operations.

What you'll be doing

• Greeting and welcoming guests with a friendly and professional demeanour

• Checking guests in and out efficiently and ensuring a seamless experience

• Answering and directing phone enquiries

• Handling cash, credit card payments and other financial transactions

• Providing information about the hotel's facilities and services to guests

• Assisting with luggage handling and other guest requests

• Maintaining a high level of cleanliness and organisation in the front office area

• Supporting the front office team with other administrative duties as required

What we're looking for

• Previous experience in a customer service or front office role, ideally within the hospitality industry

• Excellent communication and interpersonal skills with a friendly and professional demeanour

• Strong problem-solving abilities and the capacity to work under pressure

• Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively with guests

• Familiarity with front office software and point-of-sale systems

• A team player with a positive attitude and a willingness to learn

What we offer

At Pen Mutiara Hotel, we are committed to creating a supportive and inclusive work environment for our employees. We offer a competitive salary, opportunities for career development, and a range of benefits, including discounted hotel stays and meals. Your well being is our priority, and we encourage you to talk to us about any adjustments or additional support you may require.

About us

Pen Mutiara Hotel is a leading hotel brand in the Hospitality & Tourism industry, providing exceptional accommodation and hospitality services to both local and international guests. With a strong focus on customer satisfaction and a dedication to sustainable practices, we strive to create unforgettable experiences for our guests and a rewarding work environment for our employees.

If you are passionate about delivering outstanding customer service and are looking to join a dynamic and growing company, we encourage you to apply for this Front Office Assistant role at Pen Mutiara today.

Shangri-La Singapore

Job Description

Shangri-La Rasa Sentosa, Singapore

We are looking for Front Desk Supervisor

As the Front Desk Supervisor, we rely on you to:

• Take responsibility of the front office to ensure smooth and efficient operation at all times
• Supervise and lead all service associates in their daily activities
• Upsell rooms to meet guests' needs when appropriate
• Ensure guest requests are fulfilled in a professional and timely manner

We are looking for someone who:

• Has relevant experiences in the hotel industry, with knowledge in Opera PMS system, knowledgeable in the check in/out system and processes from arrival to departure.
• Preferably comes from a hotel management-related education background or relevant experiences in hotel's Front Desk operations.
• Has strong guest communication and engagement skills, with exposure to interacting with both international and domestic travelers, as our resort is an international destination
• Willing to work shift

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Myhotel@ KL Sentral

Job Description

Key Responsibilities:

1. Guest Services

   • Greet guests warmly and professionally upon arrival.

   • Handle check-in and check-out procedures.

   • Respond to guest inquiries and requests in a timely and courteous manner.

   • Provide information about hotel services, room rates, and local attractions.

2. Reservations & Administration

   • Manage room bookings using the Property Management System (PMS).

   • Update and maintain accurate guest records.

   • Process payments, issue receipts/invoices, and manage cash handling.

   • Coordinate with housekeeping and other departments to ensure room readiness.

3. Communication & Coordination

   • Answer incoming calls and route them appropriately.

   • Handle guest complaints or concerns and escalate when necessary.

   • Coordinate with other front office staff during shift changes for smooth operations.

4. Safety & Compliance

   • Ensure guest check-in procedures comply with local regulations.

   • Maintain cleanliness and order at the front desk area.

   • Follow hotel policies, security, and safety procedures.

Radlink Asia Pte Ltd

Job Description

Job scope:

• Registration of patients

• Providing Front Line Support for the Centre

• Maintaining Patients Records

• Attending to patient’s needs and enquires

• Scheduling and managing of Medical Appointments

• Answer the telephone promptly and follows the established guidelines.

• Collection of payments accurately, balance daily receipts and moneys daily.

• Total and transmit daily credit card payments in accordance with the guidelines.

• To perform and undertake any assignment or ad-hoc tasks delegated by Operations Manager
  
  Requirements:
   

• Ability to handle a fast-paced environment and prioritize tasks based on importance

• Able converse with mandarin speaking patients

• High energy, dynamic and self-motivated

• Possesses good interpersonal & communication skills

• Interested in healthcare and wellness

• Punctuality, adaptability and teamwork

• Must be committed to half day on Saturday

• Applicants must be fully vaccinated (according to MOH guidelines w.e.f. 14 Feb 2022). Proof of vaccination, or doctor’s memo for those who are medically ineligible for vaccination, may be requested for verification purposes.

By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.

GRAND IMPERIAL HOTEL PTE. LIMITED

Job Description

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

Qualifications - External

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

THAI BLISSFUL SDN. BHD.

Job Description

Job Scope: 

• Daily opening and closing operations, maintaining clean reception area 
• Managing walk in and online customer appointments 
• Handling customer enquiries, promoting ongoing package/offer 
• Effective communication with both therapists and customers 
• Ensure shop operating in good condition
   

Benefit : 

• Commission incentives 
• EPF & SOCSO coverage 
• Hostel provided 
• Team bonding 
  
  Requirement: 
• SPM Holders and Fresh Graduates are welcomed 
• Able to working in rotating shifts 
• Can speak and understand multi-language is preferable

Incompleteness Theorem Sdn. Bhd.

Job Description

If you thrive in a fast-paced environment, love interacting with people, and have a passion for creating a welcoming and engaging space, this role is for you.

We’re looking for someone with a great personality, excellent communication skills, and a positive attitude—someone who enjoys problem-solving, is proactive and takes ownership of their work. If you have an entrepreneurial mindset and love working in a team-driven environment, we’d love to hear from you!

As the first point of contact at WORQ, you’ll be the face of our community—greeting members and guests, assisting with inquiries, and ensuring smooth front desk and facility operations. You’ll also play a key role in building management, event coordination, and fostering a vibrant coworking culture.

Job Description:

i. Front-desk management and facility management:

• Meet and greet potential and existing members when they walk into our space and assist them with any queries.

• Assisting the Outlet Manager/Assistant Outlet Manager with inquiries (telephone & emails).

• Ensure all visiting guests are in accordance with WORQ’S guest policy by ensuring that every guest is properly signed-in via iPad registration.

• Receive and notify members on documents/packages and distribute them accordingly.

• Monitor office supplies and place orders when necessary.

• To cover the front desk counter during WORQ operation hours and as needed at the Company's discretion.

• Learn the names of members and guests to foster the sense of community WORQ is known for with the goal of establishing relationships.

• Anticipate member and guest needs before they arise using relevant information gathered about members to enhance and personalize their experience.

• Keep the front desk organized and clean.

• Answer any inquiries from members and guests related to the policies and procedures, way-finding, community etiquette, etc.

ii. Building Management and Operation:

• Ensure that our event space is all prepped and assist with event logistics.

• Ensure all building-specific forms are up to date.

iii. Community Engagement and Events:

• Register new members , guests and maintain the database of existing members.

• Be the Ambassador to tour our guests around our space-promoting a fun yet innovative space in Malaysia.

iv.  Ad hoc tasks as and when assigned by superior

Qualifications

• Excellent command of spoken and written English 

• Excellent customer service 

• Basic computer skills (Google Suite) 

• Enthusiastic about learning and working in a team 

• Bubbly personality and love interacting with others

Starus Hotel Bukit Bintang

Job Description

Role and Responsibility

•  Executes all duties related to the Hotel’s front office operations, such as registration of guests during check-in, checking/verifying guests particulars, updating of room status, departure calls/checks etc.

• Cashiering duties (compute and collect applicable rates from guests) including trial balance and shift closing.

• Answering inquiries by guests (email/phone/at the counter) and render reasonable assistance/services within the expectations of keeping with excellent hospitality standards.

• May be tasked to execute room checks, reservations and public area checks etc. as part of the Hotel’s effort to offer staffs more holistic training, towards possible promotion.

• Execute all reasonable work processes as instructed by the Company / its Duty Managers from time to time towards smooth operations of the Hotel.

• Must be able to handle a multitude of tasks in an intense, ever-changing environment.

• Ability to work under strict deadlines.

• Should be result-orientated, able to work long hours and all work done on time.

Job Requirement

• Minimum SPM, preferable those who possess Diploma / Certificate in Hotel Management

• Ability to converse in English, Chinese, Bahasa Malaysia and other dialects will be an added advantage

• One year experience in hotel front desk, customer service or other related professional area

• Pleasant personality.

• Application must be Malaysian or Permanent Resident.