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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

LIME Hotels and Resorts Inc.

Job Description

A Guest Services Manager oversees all aspects of guest interactions and experiences within a hospitality setting, such as a hotel or resort. They are responsible for ensuring guests have a positive and memorable stay by managing the front desk, reservations, housekeeping, concierge, and other guest-related functions.

LIME Hotels and Resorts Inc.

Job Description

An Assistant Front Office Manager's job description typically involves assisting the Front Office Manager in overseeing daily operations, managing staff, and ensuring excellent customer service. Key responsibilities include handling guest inquiries, managing reservations, overseeing check-in/check-out processes, and addressing guest complaints. This role often involves supervisory duties, particularly when the Front Office Manager is unavailable.

Shangri-La Hotels (Malaysia) Berhad

Job Description

Far East Hospitality

Job Description

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD. is hiring a Full time Senior / Guest Service Assistant (Islandwide) role in Singapore River, Singapore. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• This role is an urgent hire

*******ONLY SINGAPOREANS MAY APPLY********

Responsibilities

• Offer courteous and prompt service to guests, addressing complaints, requests and inquiries tactfully.

• Liaise closely with Concierge, Reception and the Front Office cashier on guests' arrivals and departures.

• Initiate contact with guests through courtesy calls and provide assistance when needed.

• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.

• Perform any other reasonable tasks as assigned.

Requirements

• Minimum completion of PSLE or its equivalent.

• Willing to work rotating shifts.

• Positive attitude with an outgoing personality and good communication skills.

• Preferred experience in the hospitality industry, along with familiarity of the Opera system.

Available Locations

• Vibe Hotel Singapore Orchard

• Oasia Resort Sentosa

• Village Hotel Changi

• Village Hotel Katong

• Rendezvous Hotel Singapore

• Orchard Rendezvous Hotel

• Oasia Hotel Novena

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Job Description

A Guest Service Executive supervises the Front Office Team (Guest Service Agents, Operators and Bell Attendants) to ensure that our Guests receive an exceptional experience from check-in through check-out.

What will I be doing?

As a Guest Service Executive, you are part of the Front Office Team which is the main connection between Guests, the Hotel and the various hotel departments. You are responsible for performing the following tasks to the highest standards:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel.
• Assist Guest Service Executive, Operators, Reservation Agents, and other departments with any questions or requests
• Resolve customer complaints by conducting thorough investigation of the situation and coming up with the most effective resolution
• Prepare and conduct daily pre-shift meetings, communicate effectively with all staff and provide them with any information necessary to provide guest service in accordance with Hilton Standards
• Perform other duties assigned by the Front Office Manager or Assistant Front Office Manager
• Respond promptly to guest requests for a supervisor or manager
• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place
• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel
• Ensure our customers receive a fast, efficient and friendly check in and check out
• Ensure all customers’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained
• Preparation and co-ordination of group arrivals/departures.
• Ensure a good performance oriented working environment within the department and motivate the staff
• Participate regularly in training courses and put the skills learned there into practice
• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly
• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel
• Have knowledge of all the equipment and installations on the Executive Floor, and able to work there independently in conformity with the established standard and take over shifts if necessary

What are we looking for?

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
• Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
• Ability to see and hear in order to observe and detect signs of emergency situations

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Ritz-Carlton

Job Description

Momentus Hotel Alexandra

Job Description

To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties.

• To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.
• To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request.
• To take charge and ensure preparation work is done prior to groups check-in.
• To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Manager
• To brief and update Guest Services Officers on events and latest developments.

Requirements

• Positive work attitude and team player.
• Good communication and public relations skills.
• Able to perform rotating shift.

Fynn Boutique Hotel

Job Description

Fynn Boutique Hotel is hiring a Full time Front Office Supervisor role in Bacoor, Calabarzon. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Responsible for overseeing the daily operations of the front desk, ensuring excellent guest service, and assisting the Front Office Manager in managing the team. Handle check-ins, check-outs, reservations, guest request, and resolve any issue to ensure a smooth and welcoming experience for guests.

Supervise front desk team.

Oversee daily front desk operations, ensuring efficiency and accuracy.

Coordinate with other departments to fulfill guest needs.

Train, guide, and motivate front office staff.

Assist in preparing reports related to occupancy, revenue, and guest satisfaction.

PT Cerita Wajah Bercahaya

Job Description

Requirements:

• Minimum Diploma (D3) in any field.

• Proficient in English, both written and spoken.

• Previous experience as a Front Office staff, preferably in a beauty clinic or hotel, is an advantage.

• Familiarity with POS systems and basic administrative tools.

• Excellent communication and interpersonal skills.

• Strong customer service orientation with a professional demeanor.

Job Description:

• Respond to patient inquiries and requests with friendliness and attentiveness, both in person and via phone.

• Welcome and engage with all patients according to company standards.

• Provide information about clinic products and services.

• Follow up with patients after treatments and remind them about their next appointments.

• Prepare daily and monthly reports using the POS system.

• Stay updated on current promotions, policies, and other important information.

• Maintain a neat appearance and uphold company standards for discipline, hygiene, appearance, posture, and attitude.

• Handle customer complaints professionally and effectively.

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Plaza Athenee Hotel (Thailand) Co., Ltd.

Job Description

Hotel Grand Pacific

Job Description

Job Description

• Assist with guests' check-ins and check-outs and verify guests' reservations
• Coordinate daily front office activities to ensure operational efficiency
• Maintain accurate room status information
• Monitor and facilitate service responses to guests' requests to ensure timely and appropriate follow-up
• Monitor guest satisfaction levels and feedback for service improvement
• Provide information and recommendations to guests on property's amenities and services
• Resolve guests' concerns and feedback to ensure guest satisfaction
• Other ad-hoc duties as and when assigned
   

Job Requirements

• At least 1 year of experience in similar capacity
• Possess excellent communication and interpersonal skill
• Able to work in a fast-paced environment
• A good team player
• Able to work rotating shifts, weekends and public holidays

Amara Singapore

Job Description

JOB RESPONSIBILITIES :

• Greet and welcome guests upon arrival.
• Register guests into the computer, verifying reservation, address, and credit information.
• Responsible for checking in guests such as registering and assigning rooms to guests.
• Issues access card and escorts guest to their room.
• Manages guests’ accounts and information availability in the system.
• Process guest’s folios, collects payment, deposit and to assists with currency exchange
• Handles guest queries pertaining to facilities, services, and registration etc.
• Handles and records guest comments and complaints, and refer issues to duty manager when necessary.
• Responsible and accountable for handling and cash.

REQUIREMENTS:

• Minimum 1 year of Front Office experience in a service industry will be an advantage for supervisory positions.
• Customer Oriented
• Knowledge of Microsoft Office eg. MSWord and MS Excel.
• Good coordination skills, meticulous, organized, neat and diligent.

Mandarin Oriental, Singapore

Job Description

NIGHT MANAGER

Mandarin Oriental, Singapore is looking for a Night Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at the Mandarin Oriental, Singapore, the Night Manager is responsible for overseeing hotel operations during the night shift, ensuring smooth coordination between departments such as Front Office, Housekeeping, Engineering, and Security. The position reports directly to the Front Office Manager.

As Night Manager, you will be responsible for the following duties:  

• Coordinate with Front Office and Guest Services on VIP arrivals, walk-ins, groups and guests with special requests

• Coordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition

• Coordinate with Security with regards to any medical assistance, criminal act within the hotel or suspicious guests

• Coordinate with Front Office cashiers on vouchers, billing instructions, deposits, rebates etc., to minimize bad debts, skippers, untraceable charges and allowances

• Inspect VIPs arrival rooms with appropriate amenities set up

• Meet and greet VIPs arrivals and departures

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.

• Ensure that standard, policies and procedures are maintained

• Responsible in reporting any cleanliness findings within the hotel and address with the relevant department.

• Coordinate and take charge of any emergency until General Manager or Hotel Manager arrives

• Recommend improvements in hotel operations where there are opportunities for improving service, increase revenue, etc.

• Highlight log entries during daily Operations meeting

• Check through the day arrival report and ensures that the necessary preparations are done by respective departments 

• Check all public areas and colleague areas for any irregularities and cleanliness

• Handle all complaints from guests and transmits them to the departments concerned and see that corrective actions are taken immediately

• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of colleagues

• Ensure all lights in the public areas and sky signs are lit at the appropriate time.

• Conduct random check on all colleagues to ensure that nobody sleeps while on night duty

• Ensure that all areas are cleaned and checked thoroughly by night cleaners

• To run night audit for HMS and InfoGenesis.

• Conduct departmental training and also makes appropriate suggestions to improve whenever necessary

• Performs any assignment as delegated by the supervisor 

As Night Manager, we expect from you: 

• Candidate must possess at least a Bachelor's Degree/Post Graduate Diploma/Professional Degree, Diploma/Advanced/Higher/Graduate Diploma or equivalent.

• Minimum 5 years of experience working in a 5-star hotel environment.

• At least 3 years of working experience as a Duty Manager in luxury hotel or similar capacity is required for this position.

• Preferably familiar with emergency procedures, security protocols and guest service standards.

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

H Boutique Hotel

Job Description

H Boutique Hotel is hiring a Full time Front Desk - Kota Damansara role in Kota Damansara, Selangor. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• No experience required for this role
• Expected salary: RM1,700 - RM1,900 per month

Process all guest check-in and check-out.

Confirming reservations, assigning room, and issuing and activating room keys.

Process all payment types such as room charges, cash, debit or credit cards.

Resolving any late and disputed charges.

Answer, record, and process all guest calls, messages, requests, questions, or concerns.

Coordinate with Housekeeping to track readiness of rooms for check-in and room with maintenance issues.

Rocana Hotel Kuantan

Job Description

Rocana Hotel Kuantan is hiring a Full time Front Office Executive role in Sri Dagangan Bussiness Centre, Pahang. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role
• Expected salary: RM2,800 - RM3,500 per month

The Front Office Executive (FOE) is responsible for planning, organizing, coordinating, staffing, directing, controlling and evaluating all operations of the department.

The FOE must develop long term plans while resolving daily operational issues across the entire spectrum of the department. A thorough understanding of the various components of the department organization and functions and management system is critical to the ability to lead and guide effectively.

This also applies in providing the managerial guidance and supervision for the Housekeeping Section represented by the Housekeeping Supervisor.

1.      To ensure that the respective cash floats of the Front Office Assistance are always properly maintained and procedures in opening / closing the float are adhered to. To be alert to ensure that be responsible for the safekeeping of the personal cash float, including changing to smaller denominations and the depository at the end of a respective shift.

2.      To be able to up sell room accommodation during high occupancy to maximize revenue.

3.      To provide courteous and efficient service to all in-house and city guests. To ensure all complaints and requests are immediately solved and followed through with relevant supporting departments.

4.      To greet all guests in a service oriented manner.

5.      To be familiar with the Hotel Management System and coordinate with the MIS Manager with periodical system maintenance.

6.      To be responsible for the assignment and blocking of rooms for arriving guests, especially VIPs and groups. Ensuring all allocated rooms is assigned according to requirements and to ensure no double allocating.

7.      To be able to check-in guest in a prompt and efficient manner. To update guest particulars in the system accurately and state clearly the method of payment.

8.      To ensure that any unusual happenings and incidences and all important matters still pending for follow through actions are duly recorded in the FOA Log Book.

9.       To ensure that the preparation of all the necessary material for check-in of any groups is done promptly.

10.  To ensure that all cashiering transactions are balanced. Any discrepancies must be reported to the Hotel Manager for correction.

11.  To update and maintain efficiently the current room status and to inform the Superiors, should their attention be needed.

12.  To facilitate smooth check-in / out procedures.

13.  To implement effective key control procedures.

14.  To be able to propose and initiate better procedures of performing operation tasks.

15.  To be responsible for the sufficient stock of all supplies, such as printing material, forms and stationeries. To initiate replenishment as and when deem necessary.

16.  Constantly check on all forms of correspondences, such as messages / mails / parcels are promptly delivered.

17.  To coordinate with Housekeeping Department to solve room discrepancies.

18.  Able to handle guest complaints and report to Superior the nature of complaints and action taken.

19.  Ensure hotel guests are registered in accordance with Front Office policies and procedures.

20.  To submit the attendance report and overtime requests by 20th of each month to the Human Resource Department.

21.  To assist the Hotel Manager in formulating / setting up / updating / the Front Office Department standards and Policies and Procedures.

22.  To undertake any other related duties that may be assigned from time to time.

23.  To perform other duties assigned by the Management from time to time.

Resortlife Co., Ltd.

Job Description

JOB SUMMARY

Functions as the strategic business leader of the property's Rooms Operations. Areas of responsibility include Front Office, Business Center, Recreation, and Housekeeping. Position works with direct reports (department heads) to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms Operations meet the brand’s standards, targets customer needs, ensures associate satisfaction, focuses on growing revenues and maximizes the financial performance of the department. As a member of the Executive Committee, develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer and associates and provides a return on investment to the owner .

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

Sun Inns Hotel International

Job Description

Job title: Front Office Assistant

Work location: Sun Inns Kuala Selangor 1, Sun Inns Kelana Jaya 1, Sunn Inns Jalan Kuching

Salary Range: RM1,700.00 - RM2,000.00

REQUIREMENT

1) Candidate must possess at least SPM.

2) Required language(s): Bahasa Malaysia, English.

3) Fresh graduates are encouraged to apply. Candidate with 2-3 years working experiences in the related field will be an added advantage.

4) Pleasant personality with a friendly approach and well groomed.

5) Enjoy providing top services towards customers.

6) Must be responsible, hardworking and have pleasant personality.

7) Ability to work on shift, long hours, weekends and Public Holidays.

8) Able to work independently

RESPONSIBILITIES

1) Handles Front Desk operations of handling arrivals, Check-ins (registration) and departures for check-outs (cashiering) of all the hotel guests

2) Understand guest needs and preferences and provide the necessary assistance to ensure utmost guest satisfaction.

3) Provide excellent service to internal customers as appropriate.

4) Be familiar with the hotel's products and services and policies.

5) Support and embrace the spirit of "Team Work".

6) Full-Time position(s) available.

Moxy Putrajaya

Job Description

The Fullerton Hotels and Resorts

Job Description

• Supervise, coach and ensure smooth daily operation of the Front Office operation
• Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions
• Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Well informed of hotel facilities and activities and be able to answer all inquiries
• Develop and maintain close business contact with house guests and to provide personalised service whenever possible
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Develop and maintain close liaison with all supporting departments and personnel through good inter- departmental/inter-personal relationship
• Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Front Office/Assistant Front Office Manager
• Ensure that manual key, guest card key, and guest room security procedures are followed

The Ritz-Carlton Millenia Singapore

Job Description

Sofitel Singapore Sentosa Resort and Spa

Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

MAIN DUTIES:

Position Requirements: Effectively manage the Hotel’s trading. He/ She will be responsible for the smooth and efficient running of the hotel’s operation, whilst ensuring maximum guest satisfaction and the safety and the security of the property.

Representative of the Senior Management:

• The Duty Manager will be the first to be called if a guest is looking for a member of the management team. In dealing with different situations, the Duty Manager must ensure that they use tact and diplomacy to rectify quickly the situation, reaching the guest satisfaction but as well respecting the procedures and organization of Sofitel Sentosa Singapore.
• Maintain an accurate record in the Duty Manager's logbook of items and incidents which may be of concern to the management and/or which may requires further attentions.

Lobby Co-ordination:

• The first assignment & main area of work of the Duty Manager is the Lobby, when the Duty Manager is not away to do a specific mission, he/she will spend all his/her time in the lobby to co-ordinate the overall lobby activity and will be dynamic in guest relationships.
• Leader of the Communication: The Duty Manager is a leader of the Front Office communication and will be active in the following tasks:
• The Duty Manager will join daily the Front Office Manager briefing & weekly the Front Office Meeting to bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
• The Duty Manager will be very active giving full information & updates to all the Front Office staff. During the absence of the Front Office Manager, The Briefing will be conducted by the Duty Manager.
• All incidents must be recorded in the Duty Manager Logbook. Front Office Manager to be contacted in case of any emergency.
• Ensure the overall co-ordination of the Front Office Operations and to assist all sections of the Front Office department.

Supervision & Controls:

• Responsible to keep all Front Office Standards and Procedures in line with Sofitel Sentosa Singapore Policies.
• Ensure the proper follow up of the room requests & co-ordination with housekeeping regarding the priorities in room cleaning.
• Ensure that the End of Day is completed correctly and that the number of "No Show", "Rooms Occupied", “Complimentary” and "House Use" are accurate. The Duty Manager to supervise the accuracy of the daily financial reports issued by Front Office.
• Ensure that all Front Office areas are clear, clean & tidy at all times.
• Ensure all Front Office Standards and Procedures in line with the hotel policies
• Ensure the safety and security of the property and the smooth and efficient running of the Hotel's operation.
• Provide supervision and support to the Front Office team and other departments when required.
• Ensure department policies and procedures are understood by all employees and observed in tasks performed.
• Ensure effective communication of new and updated information regarding policies, rates and general hotel information.
• Room controller, making sure that the rooms are allocated accurately and correctly.

Responsibility in terms of security:

• Report to security any suspicious behaviour, luggage and altercations. All incidents must be recorded in the Duty Manager’s Logbook.

Requirements

• Diploma in Tourism / Hospitality Management
• Minimum 2 to 4 years related experience in Front Office
• Able to work shift, including weekends and public holidays
• Excellent reading, writing and oral proficiency in English language
• Proficient in Microsoft Office Applications
• Knowledge in Opera System is advantageous

Sofitel Singapore Sentosa Resort and Spa

Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel’s luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

Sales Management

• Provide quality service to the guest by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Provide a creative Cousu Main experience to all guests
• Ensure all guests are welcome/farewell in a personalized manner; VIPs to be escorted to the room to introduce hotel facilities
• Ensure the welcome drink corner is always clean and ready
• Assist guests in the lobby during busy periods and whenever required
• Collect some guest feedbacks in order in the lobby when he/she has the opportunity, and will as well update all the Guest Comments in the Opera Guest History.
• Ensure the lobby is neat at all times
• Maintain strict security procedures with accounting procedures, issue of room keys and guest confidentiality.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Carry out reception duties as required
• Provide a smooth and timely check in/out for all guests
• Ensure that guest request/s are being followed up promptly and efficiently throughout their stay; following up with traces
• Provide all guest with accurate and in-depth information upon their request; good knowledge of products, services, pricing, special promotional offers and special events

Key Job Requirements

• Diploma in Tourism / Hospitality Management
• Minimum of 1 year of experience in a similar capacity with proven track records
• Excellent reading, writing and oral proficiency in English language
• Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

OASIA RESORT SENTOSA

Job Description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

WIT Venture Sdn Bhd

Job Description

• Greeting and welcoming guests in a friendly and professional manner

• Handling guest inquiries, requests and complaints in a timely and efficient manner

• Providing knowledgeable recommendations on local attractions, dining options and other services

• Assisting with guest check-in and check-out procedures

• Maintaining accurate guest records and documentation

• Coordinating with other departments to ensure a seamless guest experience

• Actively identifying and addressing guest needs and concerns

• Promoting the company's products and services to guests

8 Degrees Resources Limited

Job Description

Job Responsibilities:

• To carry out all check-in and check-out, reservation and exchange services in an effective and efficient way

• Direct and assist Guest Services Officer in daily operation

Job Requirements:

• Diploma holder in Hospitality Management

• Minimum 3 years relevant experience

• Mature, independent, service-oriented and well-organized

• Good communication, interpersonal skills and supervisory skills

8 Degrees Resources Limited

Job Description

Job Responsibilities:

• To ensure the security of all properties belong to the hotel, guests as well as staffs

• To oversee the hotel’s asset protection, and loss control program

• To act as shift in-charge of the security team

Job Requirements:

• Form 5 / HKDSE graduate

• 5 years relevant experience

• Holder of Security Personnel Permit

• Mature, independent, proactive, service-oriented and attentive to detail

• Good communication and interpersonal skills

Marriott International

Job Description

Barceló Coconut Island

Job Description

TA AKTANA a Luxury Collection Resort & Spa Labuan Bajo

Job Description

The Anvaya Beach Resort

Job Description

Description

Front Desk Supervisor

• Proven minimum 2 years’ experience in similar positions & Hotel experience.
• Relevant education background (diploma or degree).
• Demonstrated excellence communication skill, both oral and written (English).
• Established a friendly atmosphere of guest service and quality.
• Ability to handle multiple tasks, work well in environment with time management efficiently, and troubleshoot effectively.

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Stilt Studios

Job Description

Company Description
Grün is a boutique hospitality brand with destinations in Uluwatu, Canggu, and Ubud in Bali, Indonesia. The brand focuses on building sophisticated destinations in nature, creating memorable experiences for guests while enhancing nature more than impacting.

Role Description
This is a full-time on-site role for Front Office Manager (FOM) at Grün Resorts Uluwatu located in Kecamatan Kuta Selatan. The role will involve office administration tasks, ensuring customer satisfaction, providing exceptional customer service at the front office, and effective communication with guests and team members on a daily basis.

Qualifications

• Strong skills in Office Administration and Front Office operations

• Exceptional abilities in Customer Satisfaction and Customer Service

• Effective verbal and written Communication skills

• Experience in the hospitality industry

• Ability to multitask and thrive in a fast-paced environment

• Fluency in both English and Indonesian languages

• Prior experience handling a boutique hotel is preferred

New World Suites Sdn Bhd

Job Description

Key Responsibilities:

1. Ensuring Smooth Operations:

• Oversee the daily functions of the hotel, including guest check-ins/check-outs, room maintenance, and food and beverage services.

1. Guest Service:

• Handle guest inquiries, resolve complaints, and ensure a positive guest experience.

1. Staff Management:

• Supervise front office staff, address performance concerns, and provide guidance and support.

1. Problem Solving:

• Deal with unexpected situations, emergencies, and guest issues in a professional and efficient manner.

1. Liaison:

• Act as a point of contact between different departments within the hotel, ensuring effective communication and collaboration.

Requirements:

• Diploma or degree in Hospitality Management or related field.

• Minimum 2–3 years experience in front office or guest services, with at least 1 year in a supervisory role.

• Strong leadership and communication skills.

• Problem-solving and conflict resolution abilities.

• Good multitasking and organizational skills.

• Professional appearance and attitude.

• Guest-oriented and empathetic.

• Fluent in English, Malay and Chinese

• Willingness to work afternoon shift, weekends, and public holidays.

The Ascott Limited

Job Description

Job description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures

• Ensure all guests are attended to at the Front Desk

• Issue apartment access key cards

• Attend to and anticipate all guests' queries and needs

• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements

• Manage guests’ accounts, information and apartment availability in the system

• Perform simple bookkeeping

• Make and confirm reservations

• Respond to all queries through walk-ins, emails and calls and assist with requests

• Handle and record resident feedback and complaints, referring them to supervisors and managers 

• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English

• Pay attention to details

• Excellent team player and service-oriented

• Passion in learning a variety of tasks, including handling paperwork

• Willingness to perform shifts

Holiday Inn Express Singapore Orchard Road

Job Description

Reporting to the Front Office Manager, The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to guests. Visibility will be a key feature.

Description:

• Reports directly to and communicates with the Rooms Division Manager on all pertinent matters affecting guest service and hotel operations
• Cooperates, coordinates and communicates with other hotel departments as required.
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel and responds to guest needs and resolves related problems.
• Supports and assists Front Office personnel and all departments at peak periods and ensure VIPs and priority club guests receive special attention.
• Log security incidents and accidents in accordance with hotel requirements
• Promotes inter-hotel sales and in-house facilities, checks billing instructions and monitors guest credit.
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• Analyses the rate variance report to ensure rooms revenue control.

What we need from you:

• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent, with 2 years’ experience in front office / guest services or related discipline including supervisory experience.
• Communication skills when interacting with guests and team members
• Possesses good leadership skills
• Has good writing skills, problem solving and organizational abilities.
• Proficient in the use of Microsoft Office and Opera System.

Employee Benefits:

• Competitive remuneration that commensurate with skills and knowledge.
• Health and dental insurance.
• Birthday off / Duty meal / Laundry
• Training and Development Opportunities.
• Up to 50% F&B discount at IHG Hotels selected restaurants.
• Special employee hotel accommodation rates at all IHG Hotels worldwide

What we offer:

In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself. Find out more by going to careers.ihg.com

Holiday Inn Singapore Atrium partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.

Find out more by going to careers.ihg.com!

Have a question and prefer to message us via Telegram?

Feel free to drop us a message at our telegram bot (https://t.me/JobsAtHolidayInnSporeAtrium_bot)

AlwaysHired Pte. Ltd.

Job Description

Job Summary:

• Location: West Coast

• Working Hours: 5 Days, 42 hours per week (3 rotating shift)

• Salary: Up to $2500 + Medical Claim + Insurance + Incentive

Job Summary:

• Provide courteous, efficient service and respond promptly and tactfully to guest enquiries, requests, and complaints. Maintain good guest relations and professional communication at all times.

• Handle all telephone calls within three rings and manage front desk duties including cashiering, check-in/out, and adherence to standard policies and procedures.

• Take ownership of guest complaints or issues, resolve them according to procedures, and escalate or report (e.g., via glitch reports) to supervisors when necessary.

• Ensure guest room security and compliance with emergency and fire procedures; promote the use of in-room safes and follow related policies.

• Stay informed about residence facilities and local attractions to assist guests, maintain a neat appearance, and ensure a clean, organized work area.

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Benjamin Wong Fei Hong
Registration Number: R25126522
AlwaysHired Pte Ltd
EA Licence No: 24C2293

SmartHire by SEEK

Job Description

Key Responsibilities:

• Oversee front office operations, guest check-ins/outs, and ensure service excellence

• Handle guest complaints and perform immediate service recovery.

• Monitor hotel cleanliness, especially public areas, and report maintenance needs.

• Manage room upgrades/discounts as per policy for guest satisfaction.

• Ensure accurate handling of cash, keys, and shift handovers.

• Support team development, training, and daily briefings.

• Enforce hotel policies, safety programs, and emergency procedures.

• Control departmental costs and minimize wastage.

Requirements:

• Minimum 3 years of experience as a Front Office Duty Manager is a must.

• Bachelor’s Degree or Diploma in Hospitality Management.

• Strong knowledge of front office procedures and hotel operations.\

• Good computer skills and ability to write reports.

• Strong leadership, communication, and problem-solving skills.

• Able to work independently and lead a team effectively.

Wyndham Garden i-City

Job Description

Duties and Responsibilities

·         Manages the guest experience by ensuring the followings are provided: -

·         Thoughtful and attentive service with relaxed efficiency

·         Complete responsiveness to the desire of the hotel guests

·         Quality service of the hospitality is optimized in accordance to the quality service standard

·         To maintain a good working relationship with your own colleagues and all other departments.

·         To report to duty punctually, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times.

·         Welcoming and receiving of guest arrivals, registering and maintaining the rapport with guest in a friendly and professional manner, cordially and with a pleasant smile.

·         Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.

·         Register guests promptly following the standard operating procedure for registration, key handling, and message handling, and ensure that they are provided with all the necessary information.

·         Verify assigned room status with the computer system and ensure that all rooms given to guests upon check-ins are Vacant Ready

PT Accor Advantageplus

Job Description

YY38 Hotel

Job Description

Job descriptions

• Provide friendly and efficient check in and out service at Hotel Reception.
• Providing efficient, friendly and cordial service at the Hotel front desk.
• To take on a proactive role by always being at the Hotel Reception counters’ and Lobby ensuring that all hotel policies and instructions implemented are followed throughout.
• Basic Cashiering and Credit Card Handling.
• To Take phone enquiries and internet hotel room reservations.
• Closing the guest's accounts at the time of check out.
• Any other duties that may be assigned by superior from time to time.
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking off rooms for reservations.
• Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Knows the location and types of available rooms as well as the activities and services of the property.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
• Possesses a working knowledge of the reservations department. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
• Performing cashier-related functions like posting charges to guest accounts, raising paid out's, currency exchange.
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work.
• Uses proper telephone etiquette.
• Perform other related duties as required.

THE CULVERT

Job Description

• Oversee the daily operations of the front office, ensuring exceptional guest experiences and efficient service delivery

• Manage and coordinate the front desk team, providing guidance, support and training as needed

• Handle guest inquiries, concerns and requests in a timely and professional manner

• Liaise with other departments to ensure seamless coordination of guest services

• Implement and monitor adherence to hotel policies, procedures and service standards

• Assist with the planning and execution of special events and promotions

• Prepare reports and maintain accurate records related to hotel operations

• Contribute to the development and implementation of strategies to drive guest satisfaction and operational efficiency

Shangri-La's Boracay Resort & Spa

Job Description

SOI AROY PTE. LTD.

Job Description

1)Guest Engagement & Personalization – Interact warmly with guests, recommend dishes based on preferences, and share the cultural background of traditional Thai cuisine.

2)Authentic Thai Hospitality – Ensure the atmosphere, service style, and overall experience reflect the warmth and attentiveness of Thai culture.

3)Customer Satisfaction & Issue Resolution – Monitor guest satisfaction throughout the visit and address any concerns or feedback promptly and professionally.

4)Loyalty & Relationship Building – Develop strong relationships with regular diners, manage loyalty programs, and encourage return visits.

5)Team Collaboration – Coordinate with kitchen and service staff to ensure smooth service and a consistently high-quality dining experience.

Online Presence Support – Encourage happy guests to leave reviews or post on social media, contributing to the restaurant’s positive online reputation.

Siam International Corp.,Ltd.

Job Description

Here's a polished job description for a job posting based on your outline:

Job Title: Guest Services Supervisor
Hotel: 515 Victory Hotel
Location: 0m from BTS Victory Monument
Employment Type: Full-Time
Reports To: Hotel Manager / Managing Director

Key Responsibilities:

1. Guest Services

• Greet and assist guests in a courteous, efficient, and professional manner.

• Oversee the check-in and check-out process, ensuring accuracy and a smooth guest experience.

• Promptly respond to guest inquiries, requests, and complaints, aiming for effective resolution and satisfaction.

• Actively promote hotel services, amenities, and local attractions to enhance the overall guest stay.

2. Staff Supervision

• Supervise front desk agents, concierge, and bell staff (if applicable).

• Train new hires and provide ongoing coaching, guidance, and performance feedback.

• Create staff schedules, assign daily duties, and monitor individual and team performance.

• Ensure staff adhere to professional appearance and uphold service standards consistently.

3. Operational Oversight

• Ensure efficient and professional front office operations throughout all shifts.

• Monitor room availability, reservations, and address overbooking situations as needed.

• Maintain accurate and up-to-date guest records, billing details, and daily financial summaries.

• Support night audit procedures and assist with reconciling daily transactions.

4. Communication & Coordination

• Liaise with housekeeping and maintenance teams to ensure timely room readiness and service fulfillment.

• Communicate guest feedback or issues to appropriate departments and management.

• Actively participate in team meetings, contributing updates, insights, and process improvements.

5. Reporting & Administration

• Prepare and submit shift reports and ensure smooth shift handovers.

• Analyze guest feedback and support initiatives aimed at improving service quality.

Qualifications:

• 2+ years of front office or guest services experience; supervisory experience a plus.

• Strong interpersonal, communication, and problem-solving skills.

• Proficient in hotel management software and Microsoft Office Suite.

• Ability to work flexible shifts, including evenings, weekends, and holidays.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

• Create memorable experiences for guests during special occasions

• Host and engage the guests while serving food and beverages

• Ensure guests' food and beverages are served promptly in accordance with their orders

• Provide suggestion to guests for wine and alcoholic beverages

• Process the food orders and operate a cash register; ensure the replenishment of stocks, the polishing of cutlery and complete other assigned tasks

• Interact with guests; provide a warm and memorable guest experience and ensure all guests receive prompt and excellent standards of service

Requirements

• GCE O Level

• Min 2 year experience in Supervisory level

• Good interpersonal and communication skills with cheerful personality

• 5 working days per week with the ability to work on weekends/public holidays and perform rotating shifts.

Accor Asia Corporate Offices

Job Description

Accor Asia Corporate Offices

Job Description

Accor Asia Corporate Offices

Job Description

Village Hotels

Job Description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Village Hotels

Job Description

Responsibilities:

• Work closely with the Assistant Manager and priovided courteous services to guests and responds efficiently and tactfully to guests' complaints, requests and enquiries
• Liaise closely with Concierge, Reception and Front Office cashier on guests' arrivals and departures
• Establish contacts with house guests/ long staying guests and renders assistance when neccessary
• Make courtesy calls to guests
• Requisite and keep stock of promotional materials for daily operations
• Ensure efficient and courteous services in baggage, transport handling and general enquiries

Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of Opera will be advantageous