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Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Village Hotels

Job Description

Job Expectations

• Overseeing and ensuring that hotel operations run smoothly.
• Providing guests with a comfortable stay by ensuring that guest rooms, public areas, lobby, and other facilities are well-maintained.
• As a leader, nurture a high-performance culture within the Front Office department.
• Collaborate with Housekeeping to ensure that guests will be able to experience a clean and comfortable stay.
• Collaborate with Security to ensure efficient surveillance of the property and proper reporting/ follow-up of incidents.
• Be updated on the trends, evolving guests’ expectations, and changing needs relating to accommodations, services, and facilities.
• Identifying and implementing ways on how to improve organisational effectiveness.
• Ensuring maximum utilisation of rooms to boost the revenue for the organisation.

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Hotel Mandarine Regency

Job Description

ASSISTANT GUEST SERVICES MANAGER - CONCIERGE

Mandarin Oriental, Singapore is looking for Assistant Guest Services Manager - Concierge to join our concierge team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.  

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. 

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.   

About the job 

Based at the Mandarin Oriental, Singapore within the Concierge Department, AGSM – Concierge is responsible for the effective and efficient operation of Concierge which includes Porter and Transportation in accordance with the objectives, performance and quality standards established by the hotel. The AGSM – Concierge reports to the Chef Concierge. 

As Assistant Guest Services Manager - Concierge, you will be responsible for the following duties:  

• Ensure that Legendary Quality Experience, policies, mission, vision and objectives are followed through 

• Responsible for the efficiency of guest services 

• Handles guests queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when necessary 

• Establish and maintain operation standards.  Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction 

• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of all colleagues 

• Mainly responsible in upholding LQE and CQE standards

• Responsible for departmental requisitions 

• Plan and administer the duty roster on a weekly basis. Ensuring that casual cost is within budget 

• Knowledge of hotel’s emergency procedure or BCP (Business Continuity Plan) 

• Knowledge of the names and designations of key personnel within the MOHG 

As Assistant Guest Services Manager - Concierge, we expect from you:  

• Bachelor Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is an advantage 

• Minimum 2 year of experience working in a 5-star hotel environment 

• A minimum of 2 years of Concierge experience in a luxury hotel 

• Strong command of MS Office products, GoConcierge, and Hotsos 

Our commitment to you  

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.  

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. 

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. 

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. 

We’re Fans. Are you? 

Marriott International

Job Description

Shangri-La Singapore

Job Description

We are looking for an Guest Relations Manager to join our team!

As an Guest Relations Manager, we rely on you to:

• To assist in taking responsibility for all Shangri-La Circle members and VIP guests
• Assist the Front Office Manager to supervise and direct the guest relations team
• Ensure all guests enjoy the best possible hotel/resort experience
• Provide help and assistance to all guests
• Engage with guests and enhance their overall experience with the hotel/resort
• Create an exceptional and memorable experience for all guests

We are looking for someone who:

• Has experience in guest loyalty program for a hotel/ resort environments
• Knowledgeble in hotel's Front Office system such as OPMS
• Has experience in providing resort experiences to both domestic and international travellers
• Preferably has relevant experience with hotel/resort background
• Has strong interpersonal and communication skills
• Demonstrate leadership role in managing a team.

We Offer

• 5-day work week
• Learning and Development opportunities for career development
• Medical and insurance coverage
• Special employee discount within Shangri-La Group
• Duty Meals and shuttle bus provided

If you are the right person, what are you waiting for? Click the apply button now!

Mandarin Oriental, Singapore

Job Description

• Responsible for the efficiency of Concierge Team which includes Porter and Transportation Services.
• Handles guests’ queries/complaints related to Rooms in a prompt and efficient manner, informing the Hotel Duty Manager when necessary.
• Establish and maintain operation standards. Initiates new procedures to increase efficiency, productivity and maximum guest comfort and satisfaction.
• Ensure effective manning at all times to maximize productivity and business demands.
• Perform all aspects of personnel and training functions, including hiring, performance appraisals, counselling, coaching, disciplinary action, monitor performance, etc.
• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of all colleagues.
• Mainly responsible in upholding LQE & FORBES standards within the Concierge Department.
• Plan and administer the duty roster on a weekly basis. Ensuring that casual cost is within budget.
• Knowledge of hotel’s emergency procedure or BCP (Business Continuity Plan).
• Knowledge of the names and designations of key personnel within the MOHG.
• Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles.
• Maintain complete and readily accessible files and records necessary for effective operations and future references including FLHSS. Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced.
• Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities.
• To undertake and promptly discharge any other assignments which may not be specifically mentioned above and may be given from time to time by the Management.

Ascott International Management Pte Ltd.

Job Description

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

Penang Marriott Hotel

Job Description

PT Accor Advantageplus

Job Description

M Social Hotel Phuket

Job Description

PEMBINAAN KEKAL MEWAH SDN BHD

Job Description

About the role

We are seeking a dedicated and guest-oriented Front Office Assistant to join our team at PEMBINAAN KEKAL MEWAH SDN BHD' in Kota Kinabalu, Sabah. As a Front Office Assistant, you will play a crucial role in creating an exceptional experience for our visitor.

What you'll be doing

• Responsible for receiving visitors by greeting them in person or on the telephone; answering or referring inquiries

• Maintains employee and department directories as a guide for directing visitors

• Offers beverage to guests where necessary

• Documents and communicates actions, irregularities, and continuing needs to maintain continuity among work teams

• Contributes to team effort when required

• Operates telephone switchboard; answers and transfers calls to appropriate units

• Takes messages and communicates them to appropriate enquirers

• Handles outgoing mails; sorts and distributes incoming mails

• Drafts, reviews, and proofreads office documents

• Responsible for basic data entry as assigned

• Maintains and stocks basic office supplies

• Responsible for operating and maintaining office machines, including printers, copiers, and fax

• Ensures compliance with company rules and regulations in the reception area.

What we're looking for

• Minimum 1 year of experience in a similar front office or customer service role

• Excellent communication and interpersonal skills, with the ability to interact with visitor from diverse backgrounds

• Strong problem-solving and decision-making abilities to handle guest requests and concerns effectively

• Proficient in English and Bahasa Malaysia, with the ability to communicate in additional languages an advantage

• Flexible and adaptable to work in a dynamic and fast-paced environment

• Commitment to providing exceptional customer service and maintaining a positive, professional demeanour

HARTA AKASIA SDN. BHD.

Job Description

Key Responsibilities:

• Customer Service: Greeting visitors, answering inquiries, and providing a positive first impression. 

• Administrative Support: Managing phone calls, scheduling appointments, and handling correspondence. 

• Office Management: Maintaining the front office area, managing supplies, and distributing mail. 

• Communication: Effectively communicating with clients, visitors, and internal staff. 

• Record Keeping: Maintaining records, files, and databases. 

• Other Duties: Depending on the specific role, other duties may include preparing presentations, assisting with travel arrangements, or managing basic bookkeeping. 

Skills and Qualities:

• Excellent communication and interpersonal skills.

• Strong organizational and time management skills.

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

• Ability to handle multiple tasks and prioritize workload.

• Professional appearance and demeanor.

• Knowledge of office equipment and procedures.

• Experience with customer service and reception duties. 

Marriott International

Job Description

Fairfield by Marriott Chow Kit Kuala Lumpur

Job Description

Fairfield by Marriott, Chow Kit Kuala Lumpur

Job Description

Lime Resort Manila

Job Description

A Front Office job description typically involves greeting visitors, managing phone calls, handling inquiries, and providing administrative support to ensure smooth office operations and a positive first impression for guests.

Awesome Hotel Inc.

Job Description

About the role

Join Awesome Hotel Inc.' as a Front Office Supervisor in our stunning beachfront location in San Juan La Union. As a Front Office Supervisor, you will oversee the day-to-day operations of our front office, ensuring exceptional customer service and a seamless guest experience. This full-time role is an integral part of our Hospitality & Tourism team, contributing to the overall success of our hotel.

What you'll be doing

• Manage and supervise the front office team, providing guidance, training and performance feedback
• Ensure efficient check-in and check-out processes, managing reservations and guest inquiries
• Maintain high levels of customer service, anticipating and addressing guest needs
• Oversee the handling of guest complaints and queries, resolving issues in a timely and professional manner
• Manage the front office cash handling and reconciliation processes
• Implement and uphold hotel policies, procedures and standards
• Collaborate with other hotel departments to ensure a cohesive guest experience
• Assist with other administrative duties as required

What we're looking for

• Minimum 3 years of experience in a front office supervisor or managerial role within the hospitality industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent customer service orientation and problem-solving abilities
• Proficient in using hotel management software and computer systems
• Strong communication and interpersonal skills, with the ability to liaise effectively with guests and colleagues
• Flexible and adaptable, able to work in a fast-paced environment
• Passion for the hospitality industry and a commitment to delivering exceptional guest experiences

What we offer

• Competitive salary and performance-based bonuses
• Comprehensive benefits package, including healthcare coverage and retirement contributions
• Opportunities for career development and advancement within the Awesome Hotel Inc.' group
• Discounted hotel stays and dining experiences across our properties
• A supportive and collaborative work culture, with a focus on work-life balance

About us

Awesome Hotel Inc.' is a leading hospitality group with a growing portfolio of luxury beachfront resorts and hotels across the Philippines. Our mission is to provide exceptional guest experiences by combining world-class facilities with genuine Filipino hospitality. With a focus on sustainability and community engagement, we are committed to being a responsible corporate citizen and employer of choice in the industry.

Apply now to join our dynamic team and be part of the Awesome Hotel Inc.' success story.

Resorts World at Sentosa Pte Ltd

Job Description

Company description:

Resorts World Sentosa (RWS), Asia's premium lifestyle destination resort, is located on Singapore's resort island of Sentosa. Spanning 49 hectares, RWS is home to world-class attractions including Universal Studios Singapore, S.E.A. Aquarium, Dolphin Island and Adventure Cove Waterpark. Complementing the adventure and adrenaline of its theme parks and attractions are eight unique luxury hotels, the world-class Resorts World Convention Centre, and a casino. RWS offers award-winning dining experiences and exciting cuisines from around the world across its many renowned celebrity chef restaurants, establishing itself as a key player in Singapore's vibrant and diverse dining scene and a leading gourmet destination in Asia for epicureans. The integrated resort also offers world-class entertainment, from original resident productions to concerts. RWS has been named "Best Integrated Resort" since 2011 for ten consecutive years at the TTG Travel Awards which recognises the best of Asia-Pacific's travel industry.

RWS is wholly owned by Genting Singapore, a company of the Genting Group. For more information, please visit www.rwsentosa.com.

Primary Responsibilities

· Collaborate with the Operations Managers to maintain the efficient running of the Front Office Management and uphold brand standards.

· Handling the day-to-day operations of the hotel's front desk, contributing to a flawless guest experience

· Coach and guide team members to ensure high level of guest satisfaction

· Work closely with other business units to fulfill and meet guest expectations

· Demonstrate commitment to guest safety and satisfaction by playing a key role in our emergency response procedures, ensuring the wellbeing of our guests and colleagues

Requirements

· Minimum Diploma or Degree in Hospitality or Tourism Management

· Minimum 5 years' experience as a team leader in Front Office / Guest Relations within a hotel environment, preferably in 5-star hotel

· Possess excellent communications, leadership and interpersonal skills

· Able to perform independently and as well as a good team player

· Ability to use basic Microsoft Office applications - Word, Excel, PowerPoint

• Able to perform shift work, including weekends and public holidays

Four Seasons Hotels

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Preferred Qualifications & Skills: 

• Minimum of 3 years' experience as Guest Experience Supervisor of a 5 Star hotel or guest facing luxury environment is a plus. 
• Looking for candidates who are proficient in Chinese, both spoken and written. 
• Positive attitude, creativity, resourcefulness, detail-orientation, service-oriented mindset.  
• Excellent communication and organization skills; reading, writing, and oral proficiency in the English language.
• Guest centricity and understanding the importance of guest’s preferences. 
• Strong computer skills, including a knowledge of Opera. 
• Bachelor's degree or Minimum of Diploma.

Responsibilities 

• Handles all guests need with the highest level of hospitality and professionalism, accommodating special requests whenever possible. 
• Resolves guest complaints, assist guest in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.  
• Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.   

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package.
• Excellent Training and Development opportunities.
• Complimentary Accommodation at other Four Seasons Hotels and Resort.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.
• Permanent employment.

Learn more about Four Seasons Resort Bali at Jimbaran Bay on Social media: 

https://www.fourseasons.com/jimbaranbay 

Instagram: https://www.instagram.com/fsbali/ 

Twitter: https://twitter.com/fsbali 

Facebook: https://www.facebook.com/FourSeasonsResortsBali 

The vacancy applies for Indonesian National only. 

Only short-listed applicants will be notified. 

Marivent Resorts and Hotels Inc.

Job Description

Marivent Resorts and Hotels Inc. is hiring a Full time Front Office Supervisor role in South Triangle, NCR. Apply now to be part of our team.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Expected salary: ₱18,000 - ₱20,000 per month

Duties and Responsibilities:

1. Supervise front desk operations, ensuring a seamless check-in and check-out experience.

2. Assist guests with inquiries, requests, and complaints professionally and efficiently.

3. Ensure VIP and special requests are handled promptly.

4. Lead and train front desk staff, ensuring excellent customer service.

5. Monitor staff performance, provide feedback, and assist in scheduling.

6. Conduct briefings to update the team on hotel policies, promotions, and events.

7. Oversee reservations, room assignments, and availability management.

8. Ensure accurate billing, payments, and financial transactions.

9. Handle any discrepancies in charges and guest accounts.

10. Collaborate with housekeeping, maintenance, and other departments for smooth hotel operations.

11. Maintain front desk supplies, technology, and workspace organization.

12. Implement and uphold hotel policies and brand standards.

13. Address guest concerns and complaints efficiently to ensure satisfaction.

14. Resolve booking conflicts and service-related issues with professionalism.

Qualifications, Skills and Experience:

1. Diploma or degree in Hospitality Management or a related field (preferred).

2. Proven experience in front office operations (preferably in hospitality).

3. Previous supervisory experience is an advantage.

4. Strong leadership and team management skills.

5. Excellent communication and customer service abilities.

6. Proficiency in hotel management software.

7. Problem-solving skills and ability to work under pressure.

Molek Garden Hotel Sdn Bhd

Job Description

Molek Garden Hotel Sdn Bhd is hiring a Full time Front Office Assistant role in Taman Molek, Johor. Apply now to be part of our team.

• Flexible hours available
• No experience required for this role
• Expected salary: RM1,700 - RM1,800 per month

Job Description:

• Welcoming and assisting guests in a friendly and professional manner.

• Handling check-in, check-out, and room reservations.

• Handling basic inquiries and sorting mail.

• Copying, scanning, and filing documents.

• Be ready to perform any suitable tasks from time to time.

• A responsible and positive attitude to the jobs.

Job Qualifications

• Experience working with word processing, spreadsheets, and emails, including Microsoft Word, Excel, and Outlook Express.

• Working knowledge of printers, copiers, scanners, and fax machines.

• Excellent interpersonal and communication skills.

# Provide Hostel / Accommodation

The Fullerton Bay Hotel

Job Description

Job Descriptions

• Supervise, coach and ensure smooth daily operation of the Front Office operation
• Be proactive in thinking, to be able to react fast to problems, and to make sound management decisions
• Ensure that all VIP arrival rooms are checked and the amenities in the room prior the guest’s arrival
• Welcome and bid farewell to all VIP guest
• Well informed of hotel facilities and activities and be able to answer all inquiries
• Develop and maintain close business contact with house guests and to provide personalised service whenever possible
• Ensure that the lobby and the public areas are kept clean and maintained at all times
• Develop and maintain close liaison with all supporting departments and personnel through good inter- departmental/inter-personal relationship
• Compose incident reports relating to guest feedback and forward copies to various executive/department heads concerned
• Respond to emergency calls, fire alarm, power failure, computer and medical attention and co-ordinate with respective Departments and contacts
• Authorise the acceptance of traveller cheques, cash advance, rebates, paid out, refunds base on the established procedures, in the absence of the Director of Front Office/Assistant Front Office Manager
• Ensure that manual key, guest card key, and guest room security procedures are followed

Job Requirements

• Cordial and warm, enjoy interacting and engaging with guests.
• Guest centric oriented
• Competent in oral and written communication in English. Effectively multilingual would be an added advantage.
• Attention to details
• Planning and organizational ability
• Must be able to work well under stressful situations and handle challenges in a professional manner
• Willing to work on shift rotation including overnight shifts

DoubleDragon Properties Corp.

Job Description

Job Description:

• Ensuring employees are offering exceptional customer service.
• Making sure customers are satisfied with the service and products.
• Motivates and maintains good staff relations.
• Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.
• Maintain contact person at night.
• Handles guest complaints and other related problems and reports on the Front Office Manager’s Log.
• Performs Night Audit.
• Monitors the safety and security of all staff and guests at all times.
• Must have clear, complete knowledge and understanding of the following:
  • Hotel employees’ rules and regulations
  • Hotel policy on Fire, Hygiene, Health, Safety and Emergency procedures
  • Product knowledge, hotel facilities, services, promotions and Front Office Opera operations
  • Cost-cutting measures of the department and hotel
  • Proper decorum and required grooming standards
• Notes, refers and relays to concerned departments, sections and personnel special guest instructions, complaints and requests.
• Follows up action within 15 minutes and gets feedback to guest as necessary.
• Greets, assists, and checks-in VIP and special attention guests when necessary.
• Performs the night batch procedures.
• Ensures all endorsements for their shift are carried out and resolved. Formally logs endorsements to the next or concerned shift/s.
• Recommends other service and facilities of the hotel.
• Performs showrooms as necessary.
• Provides accurate information to guests to his utmost ability.
• Attends periodic section or departmental meetings as required.
• Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
• Works closely with Front Office Supervisor in dealing with Due-out guests.
• Assists in handling room lockset problems.
• Assists the Front Office Associates and Concierge if they are busy.
• Handles lost and found of hotel guests’ valuables.
• Performs other tasks assigned by Hotel Manager.

Qualifications:

• Graduate of Hotel and Restaurant Management or any related course
• Minimum of 2 years of experience as Front Office ManagerMS Office, OPERA System and other relevant software/applications
• Strong oral and written communication skills
• Good time management skills
• Flexibility/adaptability
• Can perform with minimum supervision

DoubleDragon Properties Corp.

Job Description

Job Description

• Handle, resolve & track escalated guest concerns
• Present weekly needs analysis with action plan and recommendations
• Coaching/Training needs analysis and Action Planning/Recommendation
• Module Creation
• Conduct customer service workshops and presentations
• Facilitate new hire certification
• New hire monitoring
• Prepare new hire performance rating report
• Set Audit activities per department
• Monitor and measure guest satisfaction
• Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent

Qualifications

• Graduate of Hotel and Restaurant Management or any related course
• With at least 2 years of experience at the same role in the same environment or any relevant experience

โรงแรมแอลรีสอร์ท

Job Description

Marina Bay Sands Pte Ltd

Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

Job Responsibilities

• Responsible for forwarding and receiving of all information pertaining to the department
• Receive, record, and distribute various reports / information
• Prepare assignments for morning / evening room attendants
• Prepare Housekeepers daily reports
• Receive, record, and transmit guest requests accurately
• Responsible for entering accurate room status into computer daily and investigate discrepancies.
• Maintain and update administrative data
• Maintain key control
• Monitor lost property
• Maintain monthly attendance records
• Coordinate & follow up with Engineering department on all maintenance requests

Job Requirements

Education & Certification

• Secondary education preferred

Experience

• Minimum 1 year housekeeping operations experience

Other Prerequisites

• Ability to communicate verbally and written effectively; convey information to team members and liaise with stakeholders on their needs and requirements
• Able to communicate effectively with both English and Mandarin-speaking guests
• Able to give clear instructions over the phone
• Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work
• Relevant experience in hospitality environment
• Interact with all levels of Team Members
• Pleasant personality with excellent customer service attitude

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

PT Accor Advantageplus

Job Description

PT Accor Advantageplus

Job Description

DoubleDragon Properties Corp.

Job Description

FRONT OFFICE SUPERVISOR

Responsible for supervising Front Office operations of hotel and providing support to the Duty Manager

Qualifications

• Graduate of BS Hotel and Restaurant Management or any related course
• Minimum of 3 years experience as Front Office Associate and 1-year experience in a supervisory role
• Experienced in OPERA system
• Excellent oral communication skills
• Customer-service oriented

Duties and Responsibilities

• Provide Front Desk Staff with necessary training and support as directed by management
• Resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
• Supervise and monitor activities of all Front Desk staff and Concierge making sure they adhere to the Hotel's standards of excellence and to the Hotel's policies and procedures outlined in the employee handbook
• Strictly monitors the grooming of Front Desk staff and Concierge at all times
• Be able to work various shifts, weekends, and holidays; be flexible with scheduling and assisting Front Desk staff and Concierge with scheduling conflicts whenever possible; be on time for scheduled Shifts
• Greet, check-in, and check out guests; handle walk-ins, stay-overs, and room changes

Okada Manila

Job Description

Company description:

Okada Manila, a Forbes 5-star destination in the Philippines, seamlessly blends unmatched hospitality, gaming, and entertainment across 30 breathtaking hectares. Known for its unique service philosophy, Okada Manila combines the warmth of Filipino hospitality with the precision of Japanese excellence, ensuring every guest feels truly special.

Guests can marvel at The Fountain, a world-renowned water choreography masterpiece, or enjoy the expansive gaming floor—the largest in the Philippines—featuring a wide array of table games and electronic gaming machines. Exclusive clubs like Perlas, Maharlika, and the VIP Club offer elite gaming experiences for discerning guests.

For families, PLAY and Thrillscape provide exciting and engaging entertainment options designed to cater to both developmental and recreational needs. The Sole Retreat and the Forbes 5-star-rated The Retreat Spa offer sanctuaries promoting wellness and relaxation. Culinary delights await at over 40 dining venues, and a variety of shopping options ensure convenience and a premium experience at your fingertips.

Business travelers will find state-of-the-art facilities for meetings, incentives, conferences, and exhibitions (MICE), offering well-appointed spaces equipped with the latest technology. Cove Manila, a world-class indoor beach club, serves as an exclusive venue for private events and daycations, providing a stunning backdrop for special occasions under a UV-protected dome. The Okada Manila Entertainment Group (OMEG) brings world-class performances to life, enriching the vibrant entertainment landscape.

Guests can stay in one of 1,001 accommodations, each designed for comfort and sophistication. Digital innovations, including the Okada Online Casino and the Okada Manila App, make it easier than ever to enjoy the offerings.

The Assistant Front Office Manager provides guest services as well as supervision, direction and leadership in Front Office in accordance with the objectives, performance and quality standards established by Okada In the absence of a Front Office Manager, Associate Director of Front Office Operations, Assistant Director of Guest Relations or Executive Director of Hotel Operations, one should act as a bridge between the front and back of house.

• Has knowledge of operational system being used in Front Office such as Opera Property Management System, Vision, EDC Machines and other machines/equipment's being used at the operations
• Establishes and maintains department organization, manning and productivity ensuring a smooth operation based on forecasted occupancy
• Hires the best individual based on the market condition  Utilizes and develops communication tools and channels for the dissemination of information and workflow in all sections
• Maintains and enforces all quality standards and procedures from guest's pre-arrival, to guest's arrival, during guest's stay and departure
• Manages the group requirements to ensure that commitments are efficiently delivered.
• Checks and monitors departures and arrivals
• Monitors workflow in the various sections under the Front Office; ensures that all areas are properly covered
• Conducts Rooms Controlling meeting and team briefings, monthly meetings.
• Monitors daily room situations
• Handles guest complaints and service recovery
• Drives upsell revenue
• Prepares, reviews and submit all reports in a timely manner
• Maintains the highest standards of professionalism, ethics and attitude towards all hotel guests and colleagues
• Identifies the training needs of the Front Office team and conducts the training whenever possible
• Performs other tasks that maybe assigned by the Management from time to time

Educational Requirement:

• Diploma or degree in Hospitality Management is preferable

Experience Requirement:

• Minimum of 3-5 years management experience in a Front Office position within a luxury 5 Star International Hotel
• International or local customer relations exposure

Skills and Attributes:

Leadership Skills

• Has effective leadership skills, staff motivation
• Excellent in planning and has good execution skills
• Displays exceptional commitment to improving customer service
• Motivates others to achieve business objectives and common goals
• Provides visible leadership to employees

Technical Skills:

• Understanding of Hotel Property Management System (preferably Opera)
• Computer literate o Has good financial and business acumen

Other Qualifications:

• Skilled in written and spoken English
• Able to work under pressure, on overtime, on flexible shifts including overnight, weekends and holidays on rotation basis
• Service oriented, has initiative, calm and organized o Consistently well-groomed

DoubleDragon Properties Corp.

Job Description

Job Description:

• Ensuring employees are offering exceptional customer service.
• Making sure customers are satisfied with the service and products.
• Motivates and maintains good staff relations.
• Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.
• Maintain contact person at night.
• Handles guest complaints and other related problems and reports on the Front Office Manager’s Log.
• Performs Night Audit.
• Monitors the safety and security of all staff and guests at all times.
• Must have clear, complete knowledge and understanding of the following:
  • Hotel employees’ rules and regulations
  • Hotel policy on Fire, Hygiene, Health, Safety and Emergency procedures
  • Product knowledge, hotel facilities, services, promotions and Front Office Opera operations
  • Cost-cutting measures of the department and hotel
  • Proper decorum and required grooming standards
• Notes, refers and relays to concerned departments, sections and personnel special guest instructions, complaints and requests.
• Follows up action within 15 minutes and gets feedback to guest as necessary.
• Greets, assists, and checks-in VIP and special attention guests when necessary.
• Performs the night batch procedures.
• Ensures all endorsements for their shift are carried out and resolved. Formally logs endorsements to the next or concerned shift/s.
• Recommends other service and facilities of the hotel.
• Performs showrooms as necessary.
• Provides accurate information to guests to his utmost ability.
• Attends periodic section or departmental meetings as required.
• Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
• Works closely with Front Office Supervisor in dealing with Due-out guests.
• Assists in handling room lockset problems.
• Assists the Front Office Associates and Concierge if they are busy.
• Handles lost and found of hotel guests’ valuables.
• Performs other tasks assigned by Hotel Manager.

Qualifications:

• Graduate of Hotel and Restaurant Management or any related course
• Minimum of 2 years of experience as Front Office ManagerMS Office, OPERA System and other relevant software/applications
• Strong oral and written communication skills
• Good time management skills
• Flexibility/adaptability
• Can perform with minimum supervision

DoubleDragon Properties Corp.

Job Description

Job Description

• Handle, resolve & track escalated guest concerns
• Present weekly needs analysis with action plan and recommendations
• Coaching/Training needs analysis and Action Planning/Recommendation
• Module Creation
• Conduct customer service workshops and presentations
• Facilitate new hire certification
• New hire monitoring
• Prepare new hire performance rating report
• Set Audit activities per department
• Monitor and measure guest satisfaction
• Notwithstanding the aforementioned list of duties and responsibilities, the Company may assign the job holder from time-to-time other duties and task that may be deemed necessary and urgent

Qualifications

• Graduate of Hotel and Restaurant Management or any related course
• With at least 2 years of experience at the same role in the same environment or any relevant experience

The Fullerton Hotels and Resorts

Job Description

Job Description:

• Welcome guests upon arrival and check-in according to establish standards and procedures.
• To provide courteous and efficient service and if possible to comply with each and every guest request.
• Check out guests courteously and accurately.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the Duty Manager for further follow up when necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested.
• Maintain good guest relations with in-house guests at all times.

Job Requirement:

• Candidate with at least a Diploma in Hospitality/Tourism or related courses is preferred.
• Preferably 1 year of relevant experience in hospitality industry.
• Knowledge of Opera system will be an added advantage.
• Pleasant disposition with good interpersonal skills
• Able to work on rotating shifts including weekends and public holidays.

Shangri-La Singapore

Job Description

SUTL Marina Development Pte Ltd

Job Description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)

DoubleDragon Properties Corp.

Job Description

Job Description:

• Ensuring employees are offering exceptional customer service.
• Making sure customers are satisfied with the service and products.
• Motivates and maintains good staff relations.
• Checks cleanliness of lobby and public areas, lights and as well as Front Office Associates in proper and orderly appearance and behavior.
• Maintain contact person at night.
• Handles guest complaints and other related problems and reports on the Front Office Manager’s Log.
• Performs Night Audit.
• Monitors the safety and security of all staff and guests at all times.
• Must have clear, complete knowledge and understanding of the following:
  • Hotel employees’ rules and regulations
  • Hotel policy on Fire, Hygiene, Health, Safety and Emergency procedures
  • Product knowledge, hotel facilities, services, promotions and Front Office Opera operations
  • Cost-cutting measures of the department and hotel
  • Proper decorum and required grooming standards
• Notes, refers and relays to concerned departments, sections and personnel special guest instructions, complaints and requests.
• Follows up action within 15 minutes and gets feedback to guest as necessary.
• Greets, assists, and checks-in VIP and special attention guests when necessary.
• Performs the night batch procedures.
• Ensures all endorsements for their shift are carried out and resolved. Formally logs endorsements to the next or concerned shift/s.
• Recommends other service and facilities of the hotel.
• Performs showrooms as necessary.
• Provides accurate information to guests to his utmost ability.
• Attends periodic section or departmental meetings as required.
• Decides during the high occupancy periods, regarding: walk-in guests and release room blocked because of no-shows.
• Works closely with Front Office Supervisor in dealing with Due-out guests.
• Assists in handling room lockset problems.
• Assists the Front Office Associates and Concierge if they are busy.
• Handles lost and found of hotel guests’ valuables.
• Performs other tasks assigned by Hotel Manager.

Qualifications:

• Graduate of Hotel and Restaurant Management or any related course
• Minimum of 2 years of experience as Front Office ManagerMS Office, OPERA System and other relevant software/applications
• Strong oral and written communication skills
• Good time management skills
• Flexibility/adaptability
• Can perform with minimum supervision

Four Points by Sheraton Bekasi

Job Description

TENGAH RESORT SDN. BHD.

Job Description

Laguna Hotel Holdings Pte Ltd

Job Description

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards

SUTL Marina Development Pte Ltd

Job Description

Responsibilities:

• Assist in all aspects of Hotel Front Office operations in accordance with the Club’s service standards.
• Welcome and escort hotel guests/members, and assist in resolving their concerns and complaints.
• Perform office duties such as coordinating with other departments, keeping records of staff schedules and managing cash accounting for the front desk.
• Provide customer service to hotel guests, visitors and members who have enquiries regarding reservations, rates, membership, etc. and direct them to the relevant departments for business-specific enquiries.
• Handle daily check-ins and check-outs as required.
• Assist with room reservations.
• Assist with inventory recording and stock ordering for room items and materials.
• Perform daily rate checks and updates.
• Check Online Travel Agencies’ (OTAs) and Travel Agencies’ (TA) websites and inform the Assistant/Rooms Manager of any incorrect or outdated information.
• Any other duties assigned from time to time.

Requirements:

• Possess at least GCE ‘O’ level and above or equivalent
• Possess good communication skills
• Proficient in Computer Applications
• Able to work shifts (weekends/PH/night)

JW Marriott Hotel Singapore South Beach

Job Description

Laguna Hotel Holdings Pte Ltd

Job Description

JOB RESPONSIBILITIES

• Oversee the day-to-day operations of the hotel, ensuring all departments are functioning efficiently.
• Address operational issues and make decisions to resolve any challenges or discrepancies that may arise.
• Ensures all staff are present at scheduled times in the appropriate sections and that there is always the minimum standard number on staff on duty in each section.
• Provide exceptional guest service and handle guest inquiries, requests, and complaints effectively and in a timely manner
• To ensure the overall coordination of the Front Office Operations and to assist all sections of the Front Office department.
• Responsible to keep all Front Office Standards and Procedures in line with the Policies and procedures
• To ensure the proper follow-up of the room requests and coordination with Housekeeping regarding the priorities in room cleaning.
• Is familiar with company policies and standards (Rooms & Guest Services policies and emergency procedures).

JOB REQUIREMENT

• Minimum education of Bachelor degree in Hotel Management or relevant discipline.
• Minimum of 3 years in Front Office experience in a similar capacity preferably in a 5-star class environment.
• Knowledgeable in Front Office Operations and Opera PMS.
• Possess professional disposition with excellent interpersonal skills.

BENEFITS

• Company Transport / Uniform / Duty Meals / Medical & Dental Coverage provided
• Employee Discount Rate for F&B Dine-In and Hotel Room Stay Globally
• Learning & Development Opportunities and Staff Recognition Awards

Fairfield by Marriott

Job Description

Fairfield by Marriott

Job Description

Hilton Hotel

Job Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation of the Welcome Desk and Guest Relations division, providing leadership at the frontline level. 

What will I be doing? 

As the Duty Manager, you will be responsible for performing the following tasks to the highest standards: 

• Communicate effectively both verbally and in writing to provide clear direction to team members, observing performance and encouraging improvement.  

• Interview, select, train, supervise, evaluate, counsel, and administer disciplinary procedures for Front Office team members.  

• Monitor lobby traffic and assign team members as required. 

• Review VIP reservations and ensure the proper handling of VIPs and groups, administering amenity orders, and managing incoming guests.  

• Update the system by inputting inventory and non-inventory groups, monitoring special reservation handling requests and oversee rate changes for in-house guests. 

• Compute daily payroll, schedules and other reports, analyze data and make decisions based on prior experiences and knowledge of circumstances to prepare daily and weekly forecasts of expected arrivals and departures. 

• Manage the Front Office team, resolve guests’ concerns, and implement resolutions by using discretion and judgment. 

• Lead and motivate team members by leading by example and employing competent and consistent management practices. 

• Take responsibility of the hotel as the Duty Manager in the absence of the Assistant Front Office / Front Office Manager. 

• Complete night shift duties acting as the Night Manager when he / she is not on duty. 

• Actively take part in training the team, facilitating formal training sessions and on the job training to ensure that all team members are of the same standard.  

• Attend training where and when required. 

• Act as a coach and mentor to team members, reinforcing standards and expectations and motivating team members to strive for established targets. 

• Maintain discipline amongst team members, ensuring consistency in accordance with the team member handbook, Chinese Labor Law and HR guidelines, appropriately discipline when and where required. 

• Conducts PDRs, one-to-one meetings throughout the year, ensuring that the feedback given to team members is fair, unbiased and provides a platform for continued improvement, according to the Hilton standards. 

• Be involved with succession planning and development of high potential team members to ensure that all team members are trained to progress to the next level of their career. 

• Contribute to the hotel and team by sharing new ideas and suggestions for improvements, being innovative and creative to provide quality service and customer care to team members and guests. 

• Responsible for the smooth induction and facilitation of training for new team members, ensuring that they are trained to the minimum level standard and that they can competently complete their jobs and know what is expected of them. 

• Create a warm and welcoming arrival for guests, ensuring that they feel expected and immediately “at-home” when they arrive. 

• Check-in guests in accordance with their reservation details, ensuring that the registration card is completed, reservation information confirmed, Hilton Honors and Frequent Flyer numbers enquired about, and method of payment secured. 

• Ensure that guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner. 

• Handle complaints promptly and efficiently, taking the necessary action, and informing the Guest Relations Manager to follow-up, where appropriate.  

• Follow-up with guests to ensure satisfaction with problem resolution. 

• Maintain awareness of guests’ profiles and specific preferences, ensuring that they are acted upon for each reservation. 

• Act as the first point of contact and liaison for VIP guests, ensuring that they are treated personally and recognized as an individual. 

• Allocate rooms in accordance to guests’ reservations, preferences and remarks, maintaining a systemized and sales focused approach to room inventory management. 

• Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received. 

• Liaise with Sales, Reservations and Business Development teams to handle corporate guests. 

• Ensure that guests’ profiles and information are input into the Police Report system in a timely and accurate way. 

• Apply Hilton’s brand standards in every action, acting as a role model and example of how the standards should be carried out in a practical setting. 

• Knowledgeable of the hotel’s facilities and services as well as basic knowledge of Hilton International, MEAP and other properties in China.  

• Up to date with information on facilities, attractions, places of interest, sights and activities in and around the hotel. 

• Ensure communication, coordination and cooperation between the Front Desk and other operating departments, specifically Housekeeping, F&B and Accounts. 

• Maintain the hotel systems to ensure accuracy of information and data, ensuring that it is easy to use and operated in an organized and systemized way.  

• Ensure that the Front Desk equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way. 

• Pass on information effectively, ensuring that all necessary details are communicated to the intended person and that any pending action is completed, and guest satisfaction is confirmed.  

• Conduct daily briefings, shift handovers, attend meetings and effectively communicate information to team members. 

• Ensure that the Front Office Manager is kept aware and up to date of operational issues.  

• Ensure that the day-to-day functions of the front desk are completed, including but not limited to the Guest Services Manager’s checklists, trace reports, credit limit checks, online back-up, allocation of rooms, Lost Interface, Pay-Masters, discount and rate discrepancies, and registration cards.  

• Check registration cards, meeting and function information, billing instructions, financial records and reservation backup to ensure that all information received is acted upon. 

• Complete reports where and when requested, ensuring that they are complete and delivered on time to the respective parties. 

• Keep up to date and aware of competitor activities in order to be proactive and create market advantage. 

• Adhere to the hotel’s selling strategy of demand-based pricing and maintain rate integrity by offering clear, transparent, and value for money rates to guests.  

• Comply with Health & Safety, Emergency Management, Disaster manuals, Fire procedures and regulations.  

• In the absence of the Guest Relations Manager, be a part of the Fire Team and take action accordingly. 

• Adhere strictly to standard cash handling procedures amongst team members, ensuring that all team members balance their float and drop the required amount. 

• Adhere to the company’s credit policy at all times when handling cash, credit card transactions, city ledgers, providing currency exchange services, LPO and third-party payments for rooms, meetings, F&B and other. 

• Maintain safety deposit boxes, ensuring that guests’ valuables are always safe and secure. 

• Follow-up on outstanding accounts to ensure no loss of revenue and secure method of payment for upcoming reservations. 

• Maintain the efficiency of departure by checking all guests’ folios to ensure accuracy of charges. 

• Manage costs effectively by minimizing and controlling expenses. 

• Manage and approve rebates, refunds and discounts where applicable. 

• Maintain awareness of sales opportunities within the hotel, maximizing revenue in an ethical and responsible manner, ensuring that guests receive value for money and adhere to Hilton brand standards. 

• Adhere to the hotel’s security and emergency policies and procedures. 

• Carry out any other reasonable duties and responsibilities as assigned. 

• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for? 

A Duty Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

• Able to read, write, speak and understand English to communicate effectively with guests and employees. 

• Able to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts. 

• Strong interpersonal skills to provide overall guest satisfaction. 

• Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels. 

• Thorough organization and supervisory skills. 

• Proficient in accomplishing tasks. 

• Able to work under pressure and deal with stressful situations during busy periods. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

Sheraton Bali Kuta Resort

Job Description

Renaissance Hotels

Job Description

Marriott International

Job Description

Tribute Portfolio

Job Description

Paradox Clarke Quay Pte. Ltd.

Job Description

Paradox Clarke Quay Pte. Ltd. / Paradox Singapore Merchant Court partners with the Employment and Employability Institute (e2i) under the Talent Attraction Programme, to grow the talent pool for the Hospitality industry. Career Switchers are also welcome.

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• In charge of the Front Desk operation for the entire shift and ensure all tasks on the same shift are to be completed on time and follow the quality standard
• To check and ensure the Front Desk is fully equipped with all stationery and report any equipment malfunction to the respective department and Duty Manager
• To always maintain a friendly and professional image and smile under all circumstances
• To provide courteous service to the guests and respond promptly and tactfully to the guests’ complaints, requests, and enquiries.
• To listen attentively to the guests’ requests and enquiries
• Ensure all arrival and departure VIPs and Suite guests are taken care of, e.g. rooms are readily available with amenities and cards, welcome and escort guests to room, courtesy call 30 minutes after rooming, and one day before departure, etc.
• Night shift to submit requests if any reordering is required for next month.
• To ensure close co-ordination with all other team members from Concierge and Bell Desk, Front Office, Security, and all other hotel departments especially with regards to Guest Service Requirements
• To maintain and update guest records and preferences in the Opera system.
• In charge of the arrival and departure of any group activities
• Consult or inform departments concerned regarding guest feedback and follow up with actions required.
• Follow up with departments concerned and confirm that the task has been completed within the time range communicated.
• To conduct daily briefing and updating of hotel information
• To assist concierge/bell service during the same shift for guest request.
• To ensure there are sufficient key cards at check in Kiosk and report to Duty Manager if any machine was not logged in or functioning. To report to the Duty Manager about any non-functioning kiosk equipment.
• To assist Telephone Operator when needed (after training).
• To ensure all traces left for the current shift have been resolved and attended to.
• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Switchboard:

• Address incoming and outgoing calls.
• Taking messages for in-house guests and internal guests.
• Programming of wake-up calls.
• Giving a reminder wake up calls.
• Sending jobs request from in-house guests and internal department.
• Taking reservations for F&B and update in booking system
• Managing the main email address and response accordingly
• Taking booking for the Spa
• Handling of emergencies such as fire alarm, guest traps in the lift, calling for doctor, calling for ambulance etc.
• Checking on the television channels.
• To perform any other duties that may be assigned by the Management.

Main Responsibilities at Working Lounge:

• To ensure daily assignment of Executive Floor guest rooms
• To prepare and update daily beverage records for Lounge.
• To maintain and count stock for Lounge equipment.
• To order beverage items if stocks are below par level.
• To collect items from hotel store
• To assist delivery of VIP guest room amenities.
• To perform any other duties that may be assigned by the Management.

PT Accor Advantageplus

Job Description