The best place to find hotel jobs in South East Asia!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Restaurant and Banquet Manager

But will you fit this job like a Billie Jean glove? Read on to find out...

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us and using our meeting facilities
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Managing daily F&B operations of the restaurant, bar and banqueting
• Soliciting guest feedback
• Using that feedback to help us improve our F&B operation
• Improving the Standard Operating Procedures (SOPs) for your areas of responsibility

We care:

...about what you've achieved. Where you want to go in your career. What you've learned from your mistakes. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom will know nothing about F&B service.

We care that you would genuinely care - about your team, our guests & corporate clients, and specifically, about giving all our guests at the Settha Palace a memorable experience.

We care that you have the ability to work without constant supervision, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the business of Fine Dining within the context of a small boutique hotel.
• You have a strong and adventurous disposition.
• You love exploring new cultures.
• You love communicating with people, even if they have trouble understanding you.
• You truly love the sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily and build a routine, motivate yourself and work independently.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why. Excuses or non-constructive complaints won't lead you or us to any kind of success.
• Previous experience as a Restaurant Manager, Maitre D or Assistant Restaurant Manager
• Banqueting experience is highly desirable
• Previous experience living/working outside your home country, preferably in Asia.
• Good F&B business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a very well rounded and dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Do not miss out on this rewarding opportunity!

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats, businessmen & world leaders. We have hosted notable guests such as IMF Chief Christine Lagarde, Mdm Aung San Suu Kyi, former UN Secretary General Ban Ki Moon and President H.E. Michael D. Higgins of Ireland.

Job Description - Front Office Manager

Day-to-day, you'll be...

• Building and maintaining high-quality relationships with hotel guests & corporate clients staying with us.
• Training up your staff to deliver a high standard of friendly and personalized service to guests
• Overseeing the daily operations of the Front Desk, including reservations, check-ins, and guest departures.
• Soliciting guest feedback and using it to constantly elevate our guest journey.
• Improving the Standard Operating Procedures (SOPs) for the Front Office to ensure excellence at every touchpoint.

We care:

...about what you've achieved. Where you want to go in your career. What you've learned along the way. How well you intuitively understand our tone and mission at the Settha Palace Hotel. Your level of empathy, aptitude for leadership and ability to train your team, some of whom may be new to luxury hospitality.

We care that you would genuinely care - about your team, our guests and specifically, about giving every guest a memorable experience.

We care that you have the ability to work proactively, and cooperate and communicate very well with other departments - verbally, and in writing.

We care that you're someone people love to work together with.

This opportunity is for you if:

• You love the boutique hotel business and the intimacy of a small, high-end property.
• You have a strong and adventurous disposition and love exploring new cultures.
• You love communicating with people, even when there are language or cultural barriers.
• You find a sense of achievement in training up your team and making things happen with them.
• You are flexible and can change focus quickly.
• You want the challenge of elevating the level of service at our hotel beyond what we've ever done before.

This role requires:

• A "make it happen" attitude: if you don't know it, learn it. If you don't understand, ask. If something is not working, find out why.
• Previous experience in front office management in a luxury environment
• Previous experience living/working outside your home country, preferably in Asia.
• Strong administrative skills and business acumen.

You'll get:

• A core role with a unique and leading boutique hotel in Laos.
• The opportunity to serve highly sophisticated and well travelled hotel guests from all over the world.
• To work with a wonderful multi-national management team, led by a dynamic General Manager.
• An environment where you're given opportunity to grow.
• Economy air ticket, tax free salary, suitable on site accommodation, laundry, duty meals, medical insurance and compensation in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

Settha Palace Hotel

The luxurious Settha Palace Hotel is a 29-room colonial boutique property built in the 1930s in Vientiane, Laos. The hotel is managed by Belmont International Hotels and caters to high end tourists, bankers, diplomats and businessmen, requiring warm and personalized service.

Job Description - Assistant Hotel Accountant

For our refined F&B Operation that includes an elegant gourmet a la carte restaurant and 150 seat banquet room, we are now welcoming applicants for the position of Assistant Accountant.

Key Responsibilities:

• Assisting the Financial Controller in ensuring that the Accounting Department operates smoothly and efficiently.
• Ensuring that the bookkeeping is done accurately.
• Assist with preparing the monthly Financial Package.
• Handling & monitoring the General Ledger Accounts.
• Daily auditing of all records pertaining to revenue of the hotel.
• Prepares daily income and statistics reports.
• Prepares relevant documents for incorporation in the monthly accounts.
• Perform any other duties as assigned by the hotel's management.

This challenging full time hands-on position is for you if you:

• 4-year bachelor's degree in Finance and Accounting or related major.
• Some qualification in OMA/ ICASL/ AAT or equivalent in the Hospitality industry would be an added advantage.
• 2 years work experience required.
• Good command of English language.
• Hotel accounting experience is a strong advantage.

But the opportunity is NOT for you if:

• You have to bring your family with you.
• You can't adapt easily to foreign cultures.

Position reports to the General Manager.

We welcome all nationalities to apply. You should be available to start the new assignment as soon as possible.

For a single status candidate, we offer economy air ticket, tax free salary, suitable on site accommodation, laundry, and medical insurance in line with the size of our small operation.

The Settha Palace is managed by Belmont International Hotels, which manages deluxe hotels in Malaysia, Indonesia and Laos.

HORIZONS HVL SINGAPORE PTE. LTD.

Job Description

A UHNW Family Office seeks an experienced and discreet Butler & Household Manager to provide impeccable service and oversee household operations.

Key Responsibilities

• Deliver highly personalised service to Principals and guests
• Provide formal and informal table service to fine-dining standards
• Oversee day-to-day household inventory and routines
• Coordinate with staff, vendors, and household operations
• Handle ad-hoc requests efficiently and discreetly

Candidate Profile

• Proven experience in high-end hospitality (e.g., fine dining, 5-star hotels, private jet or first class cabin crew service)
• Efficient communication and professional demeanour
• Exceptional organisation, and attention to detail
• Calm, discreet, flexible and can-do attitude

Work Arrangement

• Location: Central Area (primarily Raffles Place & Orchard)
• Working Hours: Monday–Friday, 9:00am–6:00pm
• Flexibility: Occasional overtime required depending on event and meal schedule

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager and provide courteous services to guests. Respond efficiently and tactfully to guests' complaints, requests and inquiries.
• Provide courteous and efficient service, striving to fulfill each guests' request whenever possible. Ensure all telephone calls are promptly handled within three rings.
• Handle cashiering functions and adhere to the residence's Standard Policies & Procedure.
• Maintain good guest relations with in-house guests at all times, projecting a courteous and hospitable attitude.
• Be familiar with all room types and rates in the hotel, as well as their availability status and upsell whenever possible.
• Take ownership of problems and promptly handle guest complaints according to established procedures. Report to the supervisor for further follow-up when necessary and submit glitch reports as necessary.
• Ensure guest room security, emergency, and fire procedures are followed, and encourage the use of Safe Deposit boxes (El-Safe) while adhering to related policies & procedures.
• Acquire knowledge of hotel facilities, functions, major city attractions, and events to provide accurate information to guests upon request. Maintain a professional, courteous working relationship, and ensure effective communication with all hotel personnel.
• Maintain a well-groomed appearance and a tidy work area, upholding the highest standard of personal grooming.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• Prior experience in Front Office or Guest Services preferred.
• Strong communication and problem-solving skills to handle guest enquiries and feedback effectively.
• Leadership qualities with the ability to guide and support team members.
• Well-groomed and professional in appearance and conduct.
• Willing to work rotating shifts, weekends, and public holidays.

Sentosa Cluster:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests' complaints, requests and inquiries.
• Collaborate closely with Concierge, Reception, Bell Counter and Front Office Cashier on guests ‘arrival and departure.
• Establish contacts with house guests/ long-staying guests and offer assistance when needed.
• Conduct courtesy calls to guests.
• Stay well-versed and updated on all tourist-related information.
• Maintain and manage stock of promotional materials for daily operations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Secondary school education or equivalent; hospitality or customer service experience preferred.
• Friendly and service-oriented, with good communication and interpersonal skills.
• Team player who can work closely with Front Office and other hotel departments.
• Neat and professional appearance with a positive work attitude.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Far East Hospitality

Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia’s Toga Group.

Job Description

Company description:

Far East Hospitality Holdings Pte Ltd (Far East Hospitality) is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, A by Adina, Adina Hotels, Vibe Hotels, Travelodge Hotels and TFE Hotels Collection. We own more than 10 hospitality assets and operate a combined portfolio of more than 17,000 rooms under management across over 100 hotels and serviced residences in ten countries - Australia, Austria, Denmark, Germany, Hungary, Japan, Malaysia, New Zealand, Singapore and Switzerland - with more in our development pipeline.

Formed as a 70-30 joint venture in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited, we in turn completed a 50-50 joint venture through our wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, with Australia's Toga Group to form Toga Far East Hotels (TFE Hotels).

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members' conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs' arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue. Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations.
• Perform any other duties assigned by supervisors, carrying them out diligently and professionally.

• Minimum Diploma in Hospitality, Tourism, or related field.
• At least 2-3 years of Front Office or supervisory experience in the hotel industry.
• Proficient in Opera PMS or other hotel management systems.
• Hospitality certifications (e.g., CERT, service excellence, leadership, or operations) are an advantage.
• Strong leadership, communication, and problem-solving skills.
• Service-oriented with the ability to handle guest feedback and operational issues effectively.
• Well-groomed and professional in appearance and demeanor.
• Willing to work rotating shifts, weekends, and public holidays.

Locations Available:

• The Barracks Hotel Sentosa
• The Outpost Hotel Sentosa
• Oasia Resort Sentosa
• Village Hotel Sentosa

Patisserie Cle Pte Ltd

Founded in 2018, Pâtisserie CLÉ (CLÉ is French for ‘key’) was created by local pastry chefs as a way to realise their approach to French desserts -- where fresh produce and flavours are the means of invoking comfort and delight in equal measures.

Job Description

• Preparing and serving hot and cold drinks such as coffee, tea, artisan and speciality beverages, mains and pastries
• To sell & demonstrate product knowledge by advising the customer/answering queries & suggesting products to the customer as part of the ordering process.
• Ensure that all goods are quickly and correctly stored away on rotation system following the rule ‘first in, first out’ and comply with health & safety regulations
• Receive and check in products against DO for quality and quality.
• Provide outstanding customer service and a warm welcoming environment at all times
• Inventory stock take
• Shift work
• 5 days work week

OASIA RESORT SENTOSA

Job Description

RESPONSIBILITIES

• Responsible for ensuring the proper, efficient, and profitable functioning of the Hotel.
• Supervise sections in the Front Office, including reception, cashier, telephone, reservation, and baggage services. Monitor staff members’ conduct and job performance and to project a positive corporate image to guests.
• Provide prompt, courteous, and efficient service to guests and handle guest complaints with tact and diplomacy. Assist in guest check-ins and check-outs.
• Assist in inspecting rooms assigned to VIPs before their arrival, escort VIPs to their rooms and ensure complimentary amenities are provided. Inform relevant departments about VIPs’ arrival.
• Check the Logbook for messages and follow up actions at the beginning of each shift. Issue keys to authorized personnel only and initiate correspondence regarding enquiries, reservations, and complaints. Monitor housekeeping discrepancy reports and take corrective actions when necessary.
• Handle security-related matters, such as directing guests reporting incidents or theft and addressing guest conduct issues with the Security Department.
• Maintain the cash float amount according to expected occupancy. Authorize rate and room changes, paid outs, cash advances, and acceptance of cheques following procedures and credit policies.
• Take charge of training all reception staff members, include planning, organizing and conducting on-the-job training.
• Conduct spot checks on outlets in the absence of the Outlet Manager.
• Monitor room inventory closely to maximize room utilization and generate higher revenue.
• Collaborate with Sales to optimize revenue and occupancy from group allotments.
• Take on the responsibility of evacuating staff members and guests during a fire in the absence of the Safety & Fire Manager. Attend CERT training as required by law and regulations

Requirements

• O-Levels or equivalent.
• At least 5 years’ of relevant experience in hotel operations and management.
• Able to work rotating shifts, weekends and Public Holidays.
• A team player with excellent interpersonal communication skills, positive attitude, enthusiasm, and initiative.
• Knowledge in Opera System.
• Able to lead the team and drive results.

Naumi Hotels SG Pte Ltd

Naumi Group (part of SGJ Ventures) operates as the corporate entity overseeing Naumi Hotels and managing the underlying property assets. The group has expanded its presence globally, maintaining a diverse collection of properties across Singapore, Australia and New Zealand.

Job Description

JOB SUMMARY

Reporting to the Front Office Manager (FOM) / Assistant Front Office (AFOM), Duty Manager will be responsible for delivering a seamless and memorable stay experience for our guests. Duty Manager is also expected to guide and coach the Guest Service Executive (GSE) to perform effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Key Job Tasks

· Understand and know how to operate the Opera cloud-based on property management system.

· Meet and greet guests upon their arrival at the hotel.

· Assist with luggage requests.

· Perform all check-in tasks effectively and efficiently.

· Escort guests to room and introduce the amenities in the room.

· Share and promote the facilities and services offered by the hotel.

· Perform all check-out tasks effectively and ensure billing is accurate.

· Answer phone calls within three rings.

· Record any guests that need assistance and/or incidents.

· Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.

· Follow up with daily pending tasks.

· Take and manage reservations for walk-in guests and/or when reservation department is closed.

· Interact with guests warmly and appropriately, making them feel welcomed and valued.

· Be a lobby ambassador proactively.

· Attend to guests’ queries, needs and other special requests professionally and promptly.

· Take ownership of feedback received by guests and seek assistance from Manager on duty if necessary to ensure prompt follow-up with guests, ensuring their satisfaction.

· Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)

· Coordinate with the other hotel departments to provide a seamless stay experience for guests.

· Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

· Ensure daily shift tasks are completed dutifully and smooth shift transition.

· Serve as a role model and coach the GSE in discharging their daily job tasks effectively and efficiently.

Self-Management

· Work together as a team with trust to meet the goals of the department/hotel.

· Treat guests and team members from all cultural groups with respect, sensitivity, and transparency.

· Always maintain a high level of professional behaviour.

· Communicate effectively, both with guests and other team members.

· Maintain a high level of personal presentation in accordance with the Grooming Standards Policy and Code of Conduct.

· Remain polite, positive, and cooperative.

· Attend training programmes and meetings as directed to constantly improve skills and knowledge.

· Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

· Maintain professionalism, spontaneous & able to offer personalised service.

· Arrive on time for shifts.

· Take personal responsibility to ensure all required tasks are completed accurately and within given time frames.

· Ensure hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Health & Safety

· Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace that acknowledges the contribution of all team members in maintaining safe work practices.

· Follow the hotel safety and security policies and procedures.

· Report hazards, accidents, and injuries to Manager on duty immediately.

General

· Undertake ad-hoc special project as assigned complete in a timely manner.

· Cross train under housekeeping, such as to perform room cleaning and checking to ensure rooms are in tip top condition.

· Perform any other duties and responsibilities that may be assigned.

EDUCATION and/or EXPERIENCE

Diploma in Hospitality or equivalent with a minimum 5 years of hospitality experience, of which 2 years in a supervisory position.

SKILLS, ABILITIES & ATTRIBUTES

· Positive service mindset and willing to go the extra mile

· Energetic and cheerful disposition

· Enjoy interacting with people

· Strong communication (verbal and written) and human relations skills

· Strong planning, organising and coordination skills

· Good critical thinking and decision-making skills

· Good leadership skills

· Ability to work independently and take initiative

· Good grooming standards and personal presentation

· Flexibility on working days and hours including weekends and public holidays

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary: Basic up to $3,500 + AWS + OT

• Industry: Listed MNC (Leisure)

• Location: Central Region

• Working Hours: Rotating shifts (5 days/week)

Responsibilities:

• Greet and assist guests during check-in and check-out processes

• Handle reservations, cancellations, and special requests accurately

• Manage guest enquiries, complaints, and provide timely solutions

• Coordinate with housekeeping, concierge, and other departments to ensure smooth operations

• Promote hotel services, facilities, and loyalty programs

Requirements:

• Previous experience in hotel front desk or customer service is an advantage

• Strong communication and interpersonal skills

• Professional, courteous, and service-oriented

• Ability to handle multi-tasking in a fast-paced environment

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Shangri-La Singapore

Shangri-La Group is a global leader in luxury hospitality with unique Asian heritage.

Job Description

Hyatt Regency Hong Kong, Tsim Sha Tsui

["Established in 1969 and operated as the first Hyatt hotel outside of the United States, Hyatt Regency Hong Kong closed its doors on New Year\u2019s Day 2006, both international guests and residents lamented the end of a hospitality era.","Hyatt Regency Hong Kong, Tsim Sha Tsui re-opened its doors on 2 October 2009 by updating nostalgic favourites and veritable Hong Kong institutions like Hugo\u2019s, Chin Chin Bar and The Chinese Restaurant to continue the legacy of the former Hyatt Regency Hong Kong."]

Job Description

What you will do:

• Act as Duty Manager to effectively manage and respond to emergency situations and resolve guest complaints and concerns

• Deliver seamless VIP service to ensure exceptional guest experience

• Drive guest satisfaction, World of Hyatt enrolments & upsells through varied strategies

• Provide courteous, professional and efficient service at all times

• Build and maintain positive rapport with customers

What you should have:

• University Degree/Diploma in Hospitality or Tourism Management

• Minimum 5 years of work experience in front office operation and at least 2 years in supervisory role

• Well-developed Communication and Customer Relations Skills

• Good computer Skills particularly MS Office, email and Hotel Property Management system (preferably OPERA)

• A good trainer, able to facilitate at all levels

You will experience:

• Empathy: Genuinely understand your needs and connect personally

• Wellbeing: Build joy into your work and care for yourself to thrive and be successful

• Inclusion: Value and encourage your honest and diverse points of view

• Experiment: Be curious and see things anew to challenge and grow

Interested candidates please email to honhr-careers@hyatt.com or contact the Human Resources Department at Tel: 3721 1751 or WhatsApp 6710 6676.

You are also welcome for walk-in interview:

Please visit us for a catch-up meeting at 14:30 to 17:30 on every Tuesday.
Address: 10/F, Fontaine Building, 18 Mody Road, Tsim Sha Tsui, Kowloon, Hong Kong

Raffles Hotel Singapore

Raffles Hotel Singapore welcomed guests in August 2019 after a careful and sensitive restoration breathing new life into its beautiful building. One of the few remaining great 19th century hotels in the world, the hotel is perfectly preserved both inside and out, giving it an intoxicating blend of luxury, history and classic colonial design. Its distinctive architecture, legendary heritage and iconic service continue to enthrall visitors while restored suites, new social spaces, restaurants and bars have been enhanced for discerning travellers.

Job Description

The Butler Manager assists the Director of Butler Operations in the overall management of the Butler team. A person who is intuitive, meticulous, organized, good listener, exuberate warmth, strong motivator, leader by example, residents and colleagues engaging that ultimately drives high colleague engagement through passionate and committed Butlers. Skillful and experienced in Butler and Front Office tasks, confident in addressing guest feedback and constantly seeking new ways to create experiences that are astounding and superlative.

Primary Responsibilities
Executes Core Tasks

• Conducts regular inspections of arrival suite set-up, in-house suites, amenities delivery, special occasion setups, and departure arrangements to ensure readiness and compliance with luxury standards.

• Consistently engages with guests during arrival, throughout their stay, and upon departure to build personal connections and anticipate needs.

• Supports the creation and execution of bespoke experiences by coordinating with hotel departments and external partners.

• Ensures complete follow-up on guest feedback, preferences, and service recovery cases, logging relevant information for personalization.         

• Oversees in-shift inventory, operating supplies, and equipment readiness, reporting maintenance or replenishment needs to the Head Butler.

• Acts as a shift leader for the Butler team, guiding service delivery and addressing immediate operational needs.

• Supports the Head Butler in ensuring that Butler operations align with Accor Hotels values – Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.

Management and Leadership of the Butler team

• Supports the Director of Butler Operations in driving Butler team performance in guest satisfaction, Forbes/LQA audits, and internal KPIs.

• Assists in preparing duty rosters and ensuring proper 24-hour shift coverage, including adjustments for peak periods or special events.

• Provides in-shift coaching and guidance to Butlers; delivers immediate feedback and elevates team morale.

• Assists in the onboarding and familiarization of new team members, ensuring alignment with the hotel’s service culture.

• Helps identify training needs and participates in the facilitation of skills-based and service culture training sessions.

• Promotes a collaborative team environment where ideas and suggestions are welcomed; supports the review and refinement of SOPs and service sequences.

• Acts as the main operational contact in the absence of the Head Butler, maintaining service continuity and decision-making within defined limits.

• Assists in the execution of annual upsell strategies and encourages Butler participation in revenue-generating initiatives.

Improves Quality of Product and Services 

• Serves as the initial escalation point for guest concerns during the shift; addresses issues calmly and escalates to the Director of Butler Operations or Lobby Manager as appropriate.

• Ensures adherence to brand Standard Operating Procedures (SOP), Raffles Local SOP (LSOP), Forbes 5-Star, and Leading Quality Assurance (LQA) service standards.

• Monitors Butler team adherence to hygiene, Work Safety and Health (WSH) standards, and guest confidentiality policies.

• Collaborates in maintaining HACCP and hygiene audit readiness across the department.

• Supports hotel-wide initiatives related to Corporate Social Responsibility (CSR), sustainability, and community engagement.

• Embraces innovation, adapts to change, and leads by example to ensure continuous service excellence.

• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

• Diploma or Degree from Tourism and Hotel Management.

• Strong Butler and Front Office skills and knowledge.

• Minimum 3 years at a management level of a luxury hotel.

• Excellent communication skills in English and ability to communicate in a second language

• Possesses strong interpersonal skills.

• Ascertains and effectively address guest / colleagues needs.

• Directs team, trains and motivates individuals, creates and maintains a cohesive team.

• Services oriented with an eye for details and approachable attitude.

• Works well under pressure, analyses and resolves problems, and exercises good judgment.

• Possesses good computer and property management system skills.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.

• Duty Meals are provided.

• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.

• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.

• Medical and Wellness Benefit.

• Comprehensive Insurance Coverage.

• Local/Overseas Career Development & Growth Opportunities.

• Holistic Learning and Development Opportunities.

PHOENIX OPCO PTE. LTD.

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore in 2024, we offer the following incentives to our staff -

· Market leading, competitive salary packages paid above industry rates

· Unrivalled opportunities for development and growth

· Training and coaching from leading names in global hospitality leadership

· A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be front and centre standing tall and sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

The Scope:

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation, providing leadership at the frontline level.  

Job Responsibilities: 

Operations 

• Ensure a warm and genuine arrival and departure experience for all guests. 

• Ensure proper, efficient and profitable functioning of the Front Office. 

• Actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.

• Effective organisational communication with other departments

• Coordinate with Security with regards to any criminal acts or suspicious guest.

• Personally welcome guests in VIP guest, as well as repeat guests; recognize and anticipate their individual needs 

• Ensure that policies and procedures of the Hotel are properly understood and followed through

• Handle guest complaints and comments relating to the department tactfully

• Liaise with the respective employees to co-ordinate on staffing levels according to daily movements

• Perform any other reasonable duties as required by the Front Office Manager

• Monitor credit high balance

• Monitor Open Balance & PM Accounts

Leadership

• Serve as the Manager on Duty and available to guests at all times

• Present and act as the face of the hotel and become the hotels ambassador

• Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction

• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of the team. 

• Ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values

• Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner

• Investigate complaints, address the department concerned and respond to guest. 

• Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift

• Train colleagues on new work processes, understanding of policies and procedures

• Perform aspects of human resources and training functions, including coaching, counselling, training, disciplinary actions, etc., for Front Office Executives

• Provide input into the decision of relocating guests when the hotel is over booked with minimum damage to hotel goodwill and reputation.

Administration

• Maintain all department files and ensure that paperwork is kept to a minimum. 

• Raise accurate and detailed duty log entries for all incidents and occurrences in the hotel. 

• Review the Daily Arrival Report for today and the following two days to ensure accuracy of information, history, services and amenities accorded

• Identify training needs and implements effective training program

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role  

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Thorough organization and supervisory skills.  

• Proficient in accomplishing tasks.  

• Able to work under pressure and deal with stressful situations during busy periods. 

• Conflict resolution skills. 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

NEW ORCHID HOTEL PTE. LTD.

Job Description

1. Check in guests and attend to their problems

2. 1 years similar work experience in hotel front office operations

3. Willing to work shift , Sunday & Public Holidays

4. Manage phone calls, emails, and messages in a timely and professional manner.

5. Process payments, issue receipts, and maintain accurate guest records.

6. Keep the front desk area organized, tidy, and presentable.

7. Update daily occupancy reports and communicate with housekeeping.

Good Job Creations (Singapore) Pte Ltd

Good Job Creations Singapore (License Number: 07C5771) provides total HR solutions with core values of customer focus, teamwork, professionalism and contribution to the society and our clients. Our vision is to create opportunities for Asian talents in Singapore and across the region. For more information, visit us at www.goodjobcreations.com.sg

Job Description

[Job ID: 1247769]

Responsibilities:

• Collaborate with the Assistant Manager to provide courteous and timely service to all hotel guests.
• Address guest complaints, requests, and inquiries promptly and tactfully.
• Understand guest preferences to ensure services meet their expectations.
• Stay informed about hotel facilities, functions, and tourist-related information.
• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.
• Handle any additional tasks assigned by superiors diligently and professionally.

• Ability to work rotating shifts, weekends, and PH.
• 3 years of hospitality-related working experience (including 1-2 years in lifestyle/upper-scale hotels) will be an advantage.
• Experience in hospitality and knowledge of HMS is an added advantage.

QT Singapore

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore in 2024, we offer the following incentives to our staff -

· Market leading, competitive salary packages paid above industry rates

· Unrivalled opportunities for development and growth

· Training and coaching from leading names in global hospitality leadership

· A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be front and centre standing tall and sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

The Scope:

The Assistant Director of Chaos assists the Director of Chaos in the operation and management of the concierge and front office to ensure quality standards and total guests’ satisfaction. This role efficiently streamlines guest experience the by providing exceptional service offerings at the frontline level.  

Job Responsibilities:

• To represent the face and style of the hotel to be able to offer an enticing, warm welcome to all guests entering the Hotel

• To anticipate and exceed our guest’s expectations at all time

• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests

• You are into what is cool for now and connect with the emotive and social drivers of visual presence You have your own style going on that reflects the ‘inner you’ and love to ‘play the part’ and be part of the show

• Recognizes and acknowledges our loyal guests & welcome new ones upon arrival

• To stay abreast of current Melbourne trends, experiences and product knowledge to create a customized experience every time.

• Present on shift impeccably groomed and looking your best at all times

• Perform according to best practice and procedural operations of the hotel

• Have a proactive mindset in order to achieve success

• Communicate effectively and professionally with all staff & management regularly

• Assist in monitoring the health, safety and security of all guests and staff

• Offer efficient service to enable our guests to enter a world of design & architecture, art, fashion, food and beverage & entertainment

• Predict, plan and resolve any mishaps our guests to ensure a 5 star experience provided

• To literally “direct” the guest through the “chaos” of service offerings including; valet service, porterage requirements, concierge expertise and through to picking up a key at reception; to enter a world of design & architecture, art, fashion, food and beverage & entertainment

• Aware of VIP guests and their preferences to ensure preparations are made

• Assist In-Room Check-ins for VIP & Guests booked for Transfers

• Assist with Front Desk Operations, Check-In & Out from time to time, during manpower crunch & queue situations

• Anticipate and exceed our guest’s desires at all times, igniting a sense of surprise and delight combined with inquisitive theatrical customer interaction

• To undertake any other duties as required by Management

• Concierge Duties; recommendation, transportation request

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role

Key Competencies:

• Calm, efficient and organized

• Excellent personal presentation and communication skills

• A passion for delivering exceptional levels of Guest service

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts

• Thorough organization and supervisory skills.

• Proficient in accomplishing tasks.

• Able to work under pressure and deal with stressful situations during busy periods.

• Conflict resolution skills.

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information

• Ability to observe and detect signs of emergency situations

VAREL SINGAPORE PTE. LTD.

Job Description

JOB DESCRIPTION & REQUIREMENTS

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a confident and service-driven Guest Experience Supervisor to support Rooms and Guest Management in delivering seamless and memorable arrival and departure experiences. This role provides on-the-floor leadership to the Guest Experience team, including Concierge and Club Lounge operations, and plays a critical part in shaping first and last impressions through attentive supervision, coordination, and a strong lobby presence.

Lead and support the Guest Experience team in delivering smooth, personalized arrival and departure experiences for all guests.

Supervise daily lobby and driveway operations, ensuring efficient guest flow, safety, cleanliness, and adherence to brand standards.

Coordinate transportation services, including in-house drivers, taxis, valet, and outsourced limousine partners, to ensure seamless guest transfers.

Oversee luggage handling, storage, and delivery processes, ensuring accuracy, security, and compliance with SOPs.

Perform and support check-in, check-out, cashiering, and reservations-related duties as required to maintain operational continuity.

Provide knowledgeable and courteous assistance to guests, offering hotel information, local recommendations, and personalized support.

Anticipate guest needs and proactively resolve concerns, delivering effective service recovery and exceeding guest expectations.

Act as the “eyes and ears” of the hotel by identifying, addressing, and escalating any guest concerns, safety risks, or unusual activity to Management or Security.

Collaborate closely with Front Office, Security, Housekeeping, Concierge, Club Lounge, and other departments to ensure seamless operations.

Uphold Varel Singapore, Marriott, and Tribute Portfolio brand standards while serving as a role model for professional conduct and guest engagement.

Diploma or Degree in Hospitality Management or a related field is preferred, with prior experience in Front Office, Guest Services, or Concierge operations.

Previous supervisory experience in a hotel or luxury hospitality environment is an advantage.

Familiarity with Property Management Systems such as Opera or equivalent.

Strong command of English with confidence in engaging guests in a professional and welcoming manner.

Excellent organizational and multitasking skills, with the ability to perform effectively in a fast-paced environment.

Strong leadership and interpersonal skills, with the ability to guide, coach, and motivate a guest-facing team.

Sound knowledge of hotel services, local attractions, and city navigation to support guest inquiries.

Professional appearance, brand awareness, and a service-oriented mindset, ensuring positive representation of the hotel at all times.

At Varel Singapore, we don’t just offer a place to stay—we curate memorable hospitality experiences through thoughtful service, leadership, and meaningful connections. If you thrive in a guest-focused environment and enjoy leading teams to deliver exceptional first and last impressions, we invite you to be part of our pre-opening journey.

VAREL SINGAPORE PTE. LTD.

Job Description

POSITION OVERVIEW

As we prepare for our opening in Q1 2026, Varel Singapore is seeking a confident and service-driven Duty Manager / Night Manager to represent Hotel Management and ensure seamless hotel operations across all departments. This role requires a highly visible leader with strong operational knowledge, a hands-on approach, and a passion for delivering exceptional guest experiences in a dynamic hospitality environment.

Operational Oversight

• Acts as the on-site representative of Hotel Management, ensuring smooth daily operations in accordance with brand standards and operational guidelines.

• Maintains a strong working knowledge of all hotel departments to support cross-functional collaboration and effective problem-solving.

• Proactively identifies operational challenges and implements timely solutions to ensure service continuity and operational excellence.

Guest Experience & Service Recovery

• Serves as the “eyes and ears” of Management with a strong presence across all guest-facing areas.

• Personally welcomes VIPs and key guests, creating a warm, professional, and memorable arrival experience.

• Engages with guests to gather feedback, addresses concerns promptly, and ensures effective service recovery and follow-through.

• Promotes a culture of empathy, attentiveness, and proactive guest engagement among all associates.

Leadership During Overnight Operations

• Assumes full responsibility for hotel operations during the overnight shift.

• Ensures safety, security, and service standards are consistently upheld throughout the night.

• Supports overnight teams with decision-making, incident management, and guest service needs, ensuring calm and effective leadership at all times.

WORK SCHEDULE

The employee will be on a five (5) day work week and is entitled to two (2) days off weekly. Work schedules will be determined based on operational requirements and business needs as deemed essential by the Company.

At Varel Singapore, we don’t just provide accommodation—we curate meaningful hospitality experiences that leave a lasting impression. If you thrive in a fast-paced environment and excel at leading teams while delivering outstanding guest service, we invite you to be part of our pre-opening journey.

Wisanee Company LTD

Job Description

ABOUT US

Welcome to Amy Village! A cute little resort/residence located in the heart of Lamai - Koh Samui. Amy Village sets between a resort experience for guests, offering amenities and services similar to those of resorts, and a residence where guest are already semi independent. Most of our guests belong to the community of "digital nomads", working remotely and online. With a total of 17 apartments, and an average stay of 1 month, it is very easy to get to know them, understand their preferences, and be there for them when they actually need it, offering the right services at the right time.

KEY RESPONSIBILITIES

• Welcoming guests physically

• Record, process and complete all check ins and check outs during shifts, following procedure

• Record, process and complete guest extra service requests (cleaning services, laundry, transportation, tours)

• Handle, record and process cash payments

• Handle/report communication between guests and housekeeping team, between guests and maintenance, between guests and upper management

• Handle guest complaints Level 1

• Classify and organize receipts brought to the counter from outside services

PROFILE

• Welcoming and smiling

• Vibrant and bright energy

• Organized and disciplined

• Good balance between friendliness and professionalism

• Natural standards of carrying on good work

• No experience in hotel front desk is ok

SKILLS & QUALIFICATIONS

• Excellent verbal and written communication in English, and in general. This means:

  • Being able to be perfectly understood by guest, without guests having to ask to "repeat"

  • Being able to have a quick chit-chat moment with guest, outside of attending to their requests

  • Finding what to ask to guests, and at the right time to cater to their needs

• Good commend of using a computer OR fast learner of using softwares and other necessary tools for the job

WHAT YOU WILL LEARN

• English communication: the efficient one (spoken to the management), and the formal one (spoken with customers)

• How to treat, filter and deliver information in a timely manner, both to customers and management

• How to get organized, manage your own time and work with a system

• The right balance between friendliness and professionalism

• How to know about customers better than anyone else!

REQUIREMENTS

Position only open to candidate with full working rights in Thailand

BENEFITS & COMPENSATION

• Competitive salary with possibility to increase quickly over the next months following the first day

• Social security paid

• 1 Sick leave per month

• 1 Paid leave per month

• Dinner invitation with staff to celebrate promotions or reward good work

KHAO LAK BEACH FRONT RESORT CO.,LTD.

Job Description

Sentido Khao Lak Resort is seeking a Guest Relations Manager with fluency in German and English. Knowledge of additional languages is a strong advantage.

As a Guest Relations Manager, you will be responsible for delivering exceptional customer service, with a primary focus on supporting German-speaking guests. Your daily responsibilities will include welcoming guests, handling inquiries and complaints, organizing guest activities, and ensuring a high level of guest satisfaction throughout their stay.

Qualifications:

• Fluency in German and English (additional languages are an advantage)

• Exceptional customer service and communication skills

• Previous experience in a similar role within the hospitality industry

• Strong ability to manage guest inquiries and resolve issues effectively

• Excellent organizational and problem-solving skills

• Computer literacy is required

Visa and Work Permit will be provided
 

Marco Polo Hongkong Hotel

["Perched overlooking Victoria Harbour, Marco Polo Hotels \u2013 Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city\u2019s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre."]

Job Description

  Responsibilities:

• Supervise the overall activities at the Front Desk.

• Delivered the courteous and effective services to the hotel guests by all the colleagues at the Front Desk.

• Provide proper training is provided to all Front Desk subordinates and new recruits.

• Ensure proper room assignment with the preference of the arrival guests and co-ordinate with the Housekeeping on the room status and make any necessary arrangement when required.

• Ensure all daily reports and statistics are generated according to the management requirement.

• Daily shift briefing to all Front Desk subordinates.

• Perform any other duties assigned.

    Requirements:

• Tertiary education in Hospitality Management or related disciplines

• Minimum 2 years work experience in Hotel / Customer Service 

• Able to work independently and handle shift duties 

• Good command of spoken English and Mandarin

• Candidate with less experience will be considered as Guest Relations Officer

Marco Polo Hongkong Hotel

["Perched overlooking Victoria Harbour, Marco Polo Hotels \u2013 Hong Kong resides on bustling Canton Road in Tsim Sha Tsui, the city\u2019s vibrant commercial and shopping district. With the Star Ferry and cruise terminal nearby, and Harbour City at its doorstep, guests revel in proximity to Hong Kong's key attractions like Kowloon Park, Hong Kong Museum of Art, and Hong Kong Cultural Centre."]

Job Description

Responsibilities

• Supervise team members of all sections in Front Office to maintain smooth operation

• Handle and follow-up guests' enquiries and complaints immediately to uphold service standard and guest satisfaction

• Act as the in-charge during absence of the hotel management and take appropriate decision to handle emergencies

• Be attentive to hotel security and safety requirements at all time

• Maintain good liaison with different departments to ensure uninterrupted communication

Requirements

• Tertiary education in Hospitality Management or related disciplines

• Minimum 3 years’ experience in supervisory position in Front Office of well-established Hotel(s)

• Able to work independently and attend shift duties including overnight

• Well-versed in spoken and written English and Chinese

• Solid knowledge in computer skills, i.e. Microsoft Word, Excel and PowerPoint

Equal opportunities are extended to all candidates and the information provided will be used for the consideration of your application. All personal data collected will be for recruitment purposes only. 

Only short-listed candidates will be notified.  Applicants not invited for an interview within 6 weeks should consider their applications unsuccessful. 

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Listed Company

• Working Location: CBD Area

• Working Days: 5 days work week (8 hours per shift)

• Salary Package: $3300 + Shift Allowance + AWS + VB

Your Role, Your Influence:

• Attend to walk-in guests and solve their issues effectively and promptly

• Processing membership related transactions

• Prepare daily shift opening and closing documents

• Adhere to SOP all the times

• Work closely with Marketing teams and keep membership promotions updated

• Ad-hoc duties as per assigned

The Ingredients for Success:

• Min Degree in Hospitality Management or relevant field

• Willing to work rotating shifts and during weekends and public holidays

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Teh Siew Ying

Registration No: R21103305

EA Licence no.: 14C7121

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Salary Package: $2500 - $2800 (Depends on experience) + VB

• Working Location: CBD Area

• Working Days: 5 days work week

• Established Workspace Provider Company
  

Responsibilities :

• Handle walk-in inquiries, phone calls, emails, and tour bookings.

• Support member check-in and check-out, including preparing welcome packs.

• Provide support for events, including setup and food and beverage arrangements.

• Respond to member requests and help resolve issues to ensure a positive member experience.

• Support workspace promotion by managing leads and conducting client tours.
  

Requirement :

• Min Diploma in Hospitality , Hotel Management or a related field

• Min 2 year of experience in Customer Service, Events or Hospitality
  

Seize This Opportunity !

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Tan Javyn

Registration No: R25127162

EA Licence no: 14C7121

QT Singapore

Job Description

Are you an experienced player within the Singapore hospitality landscape?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Aside from being involved from the ground up of what will be one of the most talked about new hotel openings in Singapore in 2024, we offer the following incentives to our staff -

· Market leading, competitive salary packages paid above industry rates

· Unrivalled opportunities for development and growth

· Training and coaching from leading names in global hospitality leadership

· A commitment to employees that work-life balance being paramount to a successfully performing team

We are looking for that ‘Top 1%’, the best of the best, the ‘Names’ in the Singapore hospitality scene. We want you to be front and centre standing tall and sharing your flair, wisdom and individuality to launch a completely new brand to the market.

You have been looking for that chance to take your already incredible career to even greater heights, we can give that to you!

The Scope:

The Duty Manager assists the Front Office Manager in the administration and management of all Front Office operations to ensure profitability, control costs and quality standards, ensuring total guests’ satisfaction. This role efficiently coordinates the day-to-day operation, providing leadership at the frontline level.  

Job Responsibilities: 

Operations 

• Ensure a warm and genuine arrival and departure experience for all guests. 

• Ensure proper, efficient and profitable functioning of the Front Office. 

• Actively sell the hotel features, promotions and facilities to hotel guests and visitors ensuring to promote the brand to the best of their ability.

• Effective organisational communication with other departments

• Coordinate with Security with regards to any criminal acts or suspicious guest.

• Personally welcome guests in VIP guest, as well as repeat guests; recognize and anticipate their individual needs 

• Ensure that policies and procedures of the Hotel are properly understood and followed through

• Handle guest complaints and comments relating to the department tactfully

• Liaise with the respective employees to co-ordinate on staffing levels according to daily movements

• Perform any other reasonable duties as required by the Front Office Manager

• Monitor credit high balance

• Monitor Open Balance & PM Accounts

Leadership

• Serve as the Manager on Duty and available to guests at all times

• Present and act as the face of the hotel and become the hotels ambassador

• Initiates new procedures to increase efficiency, productivity and maximum guest satisfaction

• Ensure and maintain a very high standard of personal hygiene, behaviour and grooming standards of the team. 

• Ensure a high level of service is maintained with all staff understanding and implementing the Hotels service values

• Ability to anticipate problems and take effective action achieving resolution. Proactively resolving guest requests and issues in a timely manner

• Investigate complaints, address the department concerned and respond to guest. 

• Be empowered to rectify and resolve any guest requests or issues that may arise whilst on shift

• Train colleagues on new work processes, understanding of policies and procedures

• Perform aspects of human resources and training functions, including coaching, counselling, training, disciplinary actions, etc., for Front Office Executives

• Provide input into the decision of relocating guests when the hotel is over booked with minimum damage to hotel goodwill and reputation.

Administration

• Maintain all department files and ensure that paperwork is kept to a minimum. 

• Raise accurate and detailed duty log entries for all incidents and occurrences in the hotel. 

• Review the Daily Arrival Report for today and the following two days to ensure accuracy of information, history, services and amenities accorded

• Identify training needs and implements effective training program

• Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department

• Handle, record and report all incidents which have occurred in the hotel. These incidents can either affect an employee, third party, event based incidents or evacuation of the hotel.

Qualification:

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects

Experience:

• 2 to 3 years of Front Office experience in the hotel, preferably with experience in a managerial role  

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Thorough organization and supervisory skills.  

• Proficient in accomplishing tasks.  

• Able to work under pressure and deal with stressful situations during busy periods. 

• Conflict resolution skills. 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

The Standard, Singapore

Job Description

Responsibilities: 

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.

• Review arrivals and departures and be familiar with guest profiles.  

• Upon arrival, complete guest registration process and accommodate special requests whenever possible.

• Identify and anticipate guests’ needs to ensure personalised service is provided. 

• Make memories by creating a series of delightful moments and thoughtful gestures to guests. 

• Prepare requests for amenities and update traces in Opera Cloud. 

• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.

• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusive of handling messages or dealing with complaints.

• Coordinate room status updates with the housekeeping department by notifying them of early check-ins, late check-outs, special requests, and last-minute bookings.

• Keep themselves informed of product and services, up-to-date information, hotel’s daily events and meeting activities.

• Possess a working knowledge of the room reservation procedures.

• Promotes in-house sales, facilities and upselling program in order to maximise revenue.

• Complete daily checklists of duties and ensure that a detailed handover is carried out between shifts including special guests, tasks to be completed.  

• Maintains appropriate standards of conduct and style for the Front Office department.

Requirements:  

• Attention to detail and a focus on service.

• Ability to work effectively and contribute to a team.

• Self-motivated, energetic, and friendly personality.

• Well-presented and groomed.

• Proficient in English, additional language skills are a plus.

• Willingness to work shifts, including weekends and public holidays.

The Standard, Singapore offers opportunities for career advancement within the hospitality industry. As a Guest Service Executive, you will gain valuable experience to build potential to progress into supervisory or management roles.

EBB & FLOW PTE. LTD.

A passion for creating unique experiences.

Job Description

Guest Relations Executive | Pre-Opening

About Ebb & Flow Group
Ebb & Flow Group creates experiences that are thoughtful, creative, and effortless. We focus on quality, hospitality, and genuine connection, and we’re looking for team members who care about craft, culture, and making every guest feel truly welcome.

We’re launching a new concept, and this is a unique opportunity to be the first point of contact for our guests, shaping their experience from the very first hello.

What You’ll Do

• Welcome guests with professionalism, warmth, and impeccable grooming

• Run restaurant service smoothly, ensuring every guest receives exceptional attention

• Manage our 7-room reservations system and coordinate bookings efficiently

• Handle check-out bills, payments, and guest accounts accurately

• Monitor and respond to online reviews, protecting and enhancing our reputation

• Coordinate with the HQ team for private events, special bookings, and VIP services

• Support front-of-house processes, SOPs, and service standards

• Collaborate with Operations and Culinary teams for seamless service

• Assist with trial services, staff training, and pre-opening planning

Who We’re Looking For

• Experience in guest relations, front-of-house, or hospitality management

• Exceptional communication, organization, and problem-solving skills

• Passion for creating memorable, personalized guest experiences

• Professional presentation and grooming standards

• Comfortable managing digital reputation and guest interactions

• Flexible availability, including evenings, weekends, and holidays

• Pre-opening experience is a plus

Perks & Benefits

• Birthday leave 🎉

• Medical & dental coverage

• Staff discounts across all outlets

• Be part of a brand-new pre-opening team, shaping the guest experience from day one

Why Join Us
This is your chance to set the standard for hospitality, run service, coordinate special events, and be the face of a new concept guests will remember.

Amara Singapore

Proudly Singapore-owned and managed, Amara is a collection of upscale hotels in international gateway cities. Amara Hotels are strategically located in vibrant urban areas that are rich with character and colour, while Amara Resorts are nestled in nature and tranquillity. Whether staying at an Amara Hotel or Amara Resort, guests become deeply connected to their surroundings. A people-centred approach ensures that guests leave feeling like family, with everlasting memories.

Job Description

RESPONSIBILITIES:

• Lead Front Office operations and ensure adherence to the policies and operating standards

• Leading & Developing team members

• Work closely with relevant function heads on managing rooms inventory, guests' inquiries, billing transparency, and ensuring positive guests experience.

• Strong ability and smart in handling guest queries and feedback

• Responsible for On-Job Training and timely performance management for team members

• Responsible for maintaining and of employees' engagement and welfare

• Manage departmental manning and budgeting

• Streamlining of processes to increase productivity

• Preparation and submission of management reports

• Any other duties as assigned
  

JOB REQUIREMENTS:

• Excellent customer service and interpersonal skills

• Strong leadership skills

• Able to work in a fast-paced environment

• Good working knowledge of MS Office applications

• Strong knowledge of using the HMS Hotel Operating system will be an added advantage

• Meticulous

WELLNESS TCM BEAUTY & AROMATHERAPY MASSAGE PTE. LTD.

Job Description

1. Supervise daily front desk operations of the spa

2. Provide profesional and friendly customer service to all guests

3. Handle cashiering , payments and basic daily report

4. Coordinate with therapists and management to ensure smooth operations

5. Handle custome feedback and resolve issues professionally

Requirements

1. Min. 1-2 years of experience in spa, wellness customer service industry

2. Good communication and interpersonal skills

3. Basic computer skills, Pos system

4. Able to work weekends and public holidays

5. English and Mandarin speaking

"We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients."

Benefits

1. Attractive salary + incentives

2. Career advancement opportunities

3. Friendly working environment

PARKROYAL COLLECTION Pickering Singapore

Sitting in the heart of the Marina Bay with panoramic views of the city skyline, PARKROYAL COLLECTION Marina Bay, Singapore is the country's first Garden-in-a-Hotel.

Job Description

Managed by the Pan Pacific Hotels Group, PARKROYAL COLLECTION Pickering, Singapore is an iconic hotel landmark with a stunning hotel-in-a-garden concept that incorporates energy-saving features throughout the building.

Our sustainable project design and green efforts have earned it numerous accolades including ‘World’s Leading Green City Hotel, 2022’ title at the prestigious World Travel Awards. The 367-room hotel offers uncomplicated, modern and efficient service and a team of hotel associates who find joy in real connections.

Responsibilities:

• Act in command in the absence of Assistant Front Office Manager, supervise sections in Front Office, such as front desk, operator and concierge services. Monitor the junior staff’s conduct and job performance and to ensure that all staff project a positive corporate image to guests.

• Ensure that guests are attended to with promptness, courtesy and efficiency and that guest complaints are handled with tact and diplomacy. Assist in checking in / out of guests.

• Assist to inspect rooms assigned to VIPs before their arrival. Meet and show the VIPs to their rooms and ensure that the complimentary amenities are provided. Ensure that relevant persons and Departments are informed of the VIPs.

• Initiate correspondence regarding enquiries, reservations, and complaints. Check housekeeping discrepancy report; report any variance and take corrective actions.

• Perform duties pertaining to security such as directing guests reporting incidents, thefts, or any offences to the Security department for assistance and handle matters concerning guest’s undesirable conduct in rooms / public areas or undesirable persons loitering around in co-ordination with the security department.

• Be alert and report any faults, defects and unusual activity of the property to relevant departments

• Maintain cash float amount in accordance with expected occupancy. Authorise rate and room changes, paid outs, cash advances, acceptance of cheques according to procedures and credit policies.

• Responsible for training of all front desk staff including planning, organising and conducting OJT.

• Monitor room inventory closely to ensure maximum utilisation of rooms to generate higher revenue. Assist to maximise revenue and occupancy from group allotments.

• Directly responsible for the evacuation of staff and guests during a fire or any security threat in co-ordination with the security department.

• Follows up in credit limit report, ensure all guests balance checked daily.

• Counsel, coach and mentor individual associates as required to drive initiative, performance and consistency.

• Ensures that the Hotel’s properties and facilities are protected and are kept in good working condition. Reports any loss or damage to the Hotel’s properties and facilities promptly and appropriately.

• Carries out any other reasonable duties and responsibilities as assigned by superior.

Requirement:

• Minimum 5 years' experience in Front Office supervisory role, thoroughly familiar with front office reception functions

• Prior experience in a 5 star hotel will be of an advantage

• Proficient with Opera system

• Customer service centric with high level of flexibility & adapability

• Able to work under pressure & fast paced environment

• A strong team leader & team player

Pan Pacific Hotels Group is dedicated to providing equal employment opportunities, including individuals with disabilities.

We regret that only shortlisted candidates will be notified.

HILTON INTERNATIONAL ASIA PACIFIC PTE LTD

Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 23 world-class brands comprising more than 7,600 properties and nearly 1.2 million rooms in 126 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed over 3 billion guests in its more than 100-year history, was named the No. 1 World’s Best Workplace by Great Place to Work and Fortune, and has been recognized as a global leader on the Dow Jones Sustainability Indices for seven consecutive years.

Job Description

A Guest Experience Executive with Conrad Hotels and Resorts is responsible for creating memorable experiences for guests, and ensuring satisfaction of executive Guests throughout their stay at the hotel by ensuring that enquiries receive responses and advice and information is delivered when requested.

What will it be like to work for this Hilton Brand?

Smart luxury is at the core of everything Conrad Hotels & Resorts does. We offer our guests one-of-a-kind experiences, service that's intuitive and connections to people and places near or far. We're the destination of a new generation of global travelers for whom life, business, and pleasure seamlessly intersect. People who know that the greatest luxury is the luxury of being yourself.

If you understand what it’s like to juggle life, business, and pleasure and know how to bring a sense of luxury to that type of travel experience, you may be just the person we are looking for to work as a Team Member with Conrad Hotels & Resorts. Because it’s with Conrad Hotels & Resorts where we promise our Guests the luxury of just being themselves.

What will I be doing?

As a Guest Experience Executive, you will be responsible for the satisfaction of Guests throughout their stay at the hotel by ensuring that enquiries receive responses, and advice and information is delivered when requested. A Guest Experience Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

- Assist in “WOW” experience of guests.

- Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.

- Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations

- Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

- Manage queue at the desk and assist with the arrivals and departures at the front desk when required.

- Be knowledgeable in the preparation and serving of alcoholic and non-alcoholic beverages.

- Ensure that F&B setups during various offerings are maintained and coordinated to the agreed standards with Chef

- Welcome Executive Guests on arrival and assist them during their stay dealing efficiently with enquiries and any complaints.

- Maintain the required level of inventory on F&B items and Guest amenities.

- Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity.

- Project a professional image and manner with an emphasis on hospitality and Guest service.

- Solicit and provide feedback to the Guest Experience Manager on guest comments.

- Ensure that the Lounge and Reception areas are kept in clean and presentable conditions at all times

- Comply with Hotel security, fire regulations and all health and safety legislation

- Familiarize with Hotel and Guest Experience policies.

- Undertake tasks as instructed by the Guest Experience Manager

- Serve your role and Team in an environmentally-conscious manner

- Coach new Guest Experience Executives on role and responsibilities

What are we looking for?

Guest Experience Executives serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

- At least 4 years of previous experience in the luxury hotel, leisure or retail sector

- Calm, efficient, resourceful and organised

- Excellent personal presentation and communication skills

- A passion for delivering exceptional levels of Guest service

- Ability to listen and respond to demanding Guest needs

- Multi-lingual

- Accountable and resilient

- Ability to work under pressure

- Flexibility to respond to a range of different work situations

Sheraton Towers Singapore Hotel

"To Be A World Class Hotel Reputed For Service Excellence And Product Quality"

Job Description

• Be well versed in operation of Front Office System (Galaxy/ Lightspeed).

• Create, amend or cancel room reservations for guests, including group arrivals.

• Pre-assign rooms and monitor on departures.

• Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

• Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

• Re-confirm mode of payment and establish credit with guests, especially in the extension of stay.

• Assign the requested room type and perform room move according to guest requests.

• Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

• Obtain guest particulars and update them, including guest preferences, in guest history.

• Perform foreign currency exchange in an accurate manner in accordance to hotel policies and procedures.

• Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

• Post room charges for early check-in, late departures or for discrepancies in room rates.

• Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

• Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

• Perform cashier closure and any other cashiering duties.

• Perform pre-night audit functions.

• Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

• Provide information on Marriott Bonvoy programme.

• Enrol guests to the Marriott Bonvoy programme of the hotel.

• Assist guests with the preparation and updating of room keys.

• Extend warm welcome and provide directions and information to guests while at the lobby.
 

Four Seasons Hotel Singapore

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

At Four Seasons Hotel Singapore, we create more than just stays – we craft meaningful, memorable experiences. Amidst the vibrant energy of the city, our Hotel is a calm sanctuary where discerning travellers find a true sense of home and place. Our thoughtfully designed environment, from lush gardens to serene, generous spaces, rejuvenates and inspires, allowing both guests and employees to thrive.

As part of our team, you are not just filling a position. You are crafting meaningful moments, and contributing to a journey of discovery. Here, we value warmth, attention to detail, and the ability to anticipate needs before they are spoken – traits that define true luxury hospitality. Life at Four Seasons Hotel Singapore is authentic and full of purpose, just like the experience we deliver to every guest.

If you have a sincere passion for creating meaningful moments and seek to grow in a setting where excellence is the standard, we invite you to join us and be part of something exceptional.

Discover more at press.fourseasons.com/singapore

About the role: 

Guest Relations Executive (F&B Host/Hostess)

To support the seamless daily operations of the One-Ninety Restaurant, which includes maintaining exceptional service standards, facilitating communication team members, and addressing other operational needs at the One-Ninety Restaurant.

What you will do:

The Guest Relations Executive is the core of the Rooms/Food and Beverage Department operation. The incumbent will offer the guest of the One-Ninety Restaurant an enjoyable, dining experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness. He/She will ensure the seating efficiency of the Restaurant and handle inquiries from guests via phone calls or emails.

What you bring:

• Minimum of 1 year of service experience in a luxury hotel or Michelin restaurant. 

• Postgraduate or diploma in hotel management or its equivalent 

• Possesses Executive Club/F&B service experience and operations expertise with a strong emphasis on VIP customer service.

• Skilled in building and maintaining relationships across departments and with guests.

• Adaptable to working in a fast-paced environment

• Team player 

• Attentiveness and patience towards the guest

What we offer: 

With a culture built on mutual respect, a growing world of opportunities and an environment that supports the personal drive for excellence, a Four Seasons career can be exceptionally rewarding.

• Career growth opportunities

• Unique strong culture

• Best-in-industry training

• Complimentary stays at Four Seasons properties (based on availability), with discounted meals

• Paid holidays/vacation

• Dental and medical/life insurance

• Employee service awards/Birthday Gift

• Annual employee party/social and sporting events

• Complimentary meals in dedicated employee restaurant

Schedule & Hours:

This position requires a person with a flexible schedule and the ability to work on a rotating shift basis, including weekends, and holidays

YOTEL SINGAPORE ORCHARD ROAD

Inspired by first class travel, YOTEL translates the language of luxury airline travel into compact but luxurious spaces without the hefty price tag. Uncompromisingly designed around the needs of guests,

Job Description

YOTEL will never ask you to transfer money or disclose bank log-in details over a phone call or email. Call the 24/7 ScamShield Helpline on 1799 if you are unsure.

Only Singaporean may apply

Main Responsibilities:

• Handles daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfaction

• Anticipate guest needs through observation and offer prompt, efficient service either personally or through effective communication with other departments

• Coordinates with Security with regards to any criminal act within the Hotel or suspicious guests

• Work with relevant departments on vouchers, billing instructions, rebates, deposits to ensure no bad debts, skippers, untraceable charges and allowances.

• Coordinate and take charge of any emergency while higher Management is not on duty in hotel premises. Supervises and executes required emergency procedures in the events of fire, power failure and other emergency situations

• Ensure that pre-check in procedures are effectively carried out according to standard operating procedures

• Deal with guests’ enquiries, problems and complaints promptly, efficiently and courteously to the satisfaction of guests and interest of the Hotel

• Manages lobby guest flow effectively to ensure that there is no congestion, jumping in to assist where needed.

What is this person like?

• Minimum of four years of Front Office experience with at least two years as a Guest Services Executive role in a high-volume hotel environment preferred.

• Pro-active with a ‘can do’ positive attitude.

• Great attention to detail in everything that they do.

• Sociable and confident with each other and our guests.

• Able to do shift work, 5 days work week

1-Group (Singapore)

1-Group is Singapore’s leading F&B, lifestyle & hospitality group that operates a portfolio of iconic restaurants, cafes, bars, and clubs created with heart, purpose, and a vision for providing exceptional experiences. Over the decade, the group has witnessed countless first dates, celebrations, weddings, events, and continues to be the maker of great memories.

Job Description

1-Group is seeking a proactive and service-oriented Guest Services Executive to support the Guest Services Centre, serving as the primary point of contact for guest enquiries across multiple dining concepts. The role also encompasses Guest Relations responsibilities, supporting front-of-house coordination to ensure service standards and reservation systems align with 1-Group’s SOPs and local health regulations. In this role, you will work closely with the concierge team and coordinate with kitchen, bar, and service teams to support outlet objectives and ensure smooth daily operations.

Job Responsibilities:

• Welcome and assist guests to ensure a positive and seamless dining experience

• Manage reservations, seating, and booking enquiries accurately

• Serve as the primary point of contact for guest enquiries via phone, WhatsApp, and email

• Provide clear information on menus, operating hours, promotions, and dining policies

• Handle group, corporate, and complex bookings, including pre-payments and special arrangements

• Support service recovery, guest feedback handling, and complaint resolution

• Liaise with kitchen, service, operations, events, sales, and marketing teams for smooth coordination

• Monitor enquiry channels and reservations to meet response time SLAs

• Promote menu highlights and offers to enhance guest engagement

• Maintain accurate guest records and ensure compliance with SOPs, hygiene, safety, brand standards, and PDPA guidelines

Job Requirements:

• 1–2 years of F&B or customer service experience is a plus (fresh grads welcome).

• Strong communication and interpersonal skills.

• Service-oriented with problem-solving abilities.

• Able to work shifts, weekends, and public holidays.

• Team player with a positive and professional attitude.

• Able to work in a fast-paced environment.

Marriott International

Job Description

Marriott International

Job Description

A2 Developments Co. Ltd.

Job Description

Holiplanet – Holiday Rentals, part of The Suksan Group, is seeking an experienced and motivated Front Office Manager to oversee reception operations and ensure outstanding guest service across our portfolio of villas, apartments, and hotels in Phuket.

The Suksan Group has been a trusted name in Phuket’s property and hospitality market for more than 20 years, delivering quality developments and premium holiday rentals. Through Holiplanet, we manage properties for both international and local owners while welcoming guests from all over the world.

As Front Office Manager, you will lead the reception team, coordinate guest arrivals and departures, and ensure the highest level of hospitality standards are met. You will be the face of our properties, creating lasting impressions while ensuring smooth day-to-day operations.

Key Responsibilities

• Lead, train, and motivate the front office team.

• Manage daily reception operations including check-in, check-out, and reservations.

• Ensure an excellent guest experience through warm, professional service.

• Handle guest feedback and resolve issues promptly.

• Coordinate with housekeeping, operations, and maintenance teams to ensure guest satisfaction.

• Maintain accurate records, reports, and billing processes.

• Implement and monitor front office procedures to maximize efficiency.

This is an exciting opportunity for a hospitality professional ready to take on a leadership role in one of Phuket’s most dynamic and rewarding environments.

THE QUINCY HOTEL

Job Description

Summary

This position is responsible for addressing inquiries and feedback from guests and various channels. Ensuring that VIPs and CIPs are assigned appropriate rooms and that their accommodations are satisfactory prior to their arrival.

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to checking-in and checking-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedure.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.

Ideals Recruitment Pte Ltd

Ideals Recruitment is a new and dynamic recruitment company that brings effective services to individuals and organisations with a sense of urgency and commitment.

Job Description

• Basic up to $3,300 + Allowances

• Listed MNC (Leisure Industry)

• Central Region

• Excellent welfare & career progression

• 5-day rotating shift
  

Key Responsibilities

• Oversee daily guest service operations, ensuring high standards in handling enquiries, feedback, and transaction

• Perform duty manager responsibilities during assigned shifts, acting as the point of contact for operational and service matters

• Manage shift opening and closing procedures, including reporting and documentation

• Coordinate closely with front-of-house teams to ensure smooth service flow and operational efficiency

• Address guest concerns professionally and escalate issues when necessary to ensure timely resolution

• Uphold confidentiality, data accuracy, and strict compliance with company policies and regulatory requirements

Requirements

• Diploma in Hospitality, Business, Marketing, or a related field

• Skilled in Microsoft Office applications

• Flexible to work rotating shifts, including weekends and public holidays

• Excellent communication and customer service abilities

• Prior experience in hospitality, service, or membership management is a plus

Seize This Opportunity!

Click Apply Now to upload your updated Resume/CV, and take the first step toward an exciting new career!

Only shortlisted candidates will be contacted.

Justin Tan Ting Wey

Registration No: R25158041

EA Licence no.: 14C7121

Fairmont Singapore & Swissôtel The Stamford

Fairmont Singapore & Swissotel The Stamford

Job Description

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Assist guests with check in and checkout, and other cashiering duties
• Efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
• Handle guests’ mails, messages, and answering phone calls
• Maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
• Provide guidance and assistance to Guest Relations Assistant
• Meet, greet and provide rooming for VIP guests
• Attend daily briefings and relevant departmental and interdepartmental meetings
• Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
• Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
• Comply with hotel and department policies and procedures at all times
• Ensure vigilance in regard to in-house credit matters and act upon any discrepancies
• Provide assistance and supervision of the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby Greeters

Qualifications:

• Minimum ‘O’ Level education
• Read, Write, Speak English Fluently
• Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
• Knowledge of Opera will be an advantage
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• Able to work in a team, i.e. caring about other team members and open towards other nationalities
• Adaptable to multicultural guest needs, works with diverse cultures
• Good interpersonal and communication skills

QT Singapore

Job Description

Are you currently working in a service based environment and looking to take your skills to one of the most exciting new brands to hit Singapore?

Are you stuck in an office or a retail store, desperate to show the world how you can wow customers at every interaction?

Do you dream of an ever changing, fast paced team environment where you get coaching and development from some of the greatest names in the industry?

We are looking for people just like you!

QT Singapore is our latest and one of the most exciting new openings in our companies history. Our first venture into Asia, bringing the unique QT brand and world class service standards to one of the worlds leading entertainment, dining and travel destinations.

Now that QT Singapore has officially opened its doors as one of the most talked-about hotel launches in Singapore, we continue to offer our team members the following outstanding benefits –

• Market leading, competitive salary packages paid above industry rates

• Unrivalled opportunities for development and growth 

• Training and coaching from leading names in global hospitality leadership

• A commitment to employees that work-life balance being paramount to a successfully performing team 

If you are working in any service based environment, whether it be in a retail store, an office, within the leisure industry or you are an entrepreneur we want to hear from you. We want to take everything that is good about you and teach you the ways of QT, to turn you into a hospitality superstar. 

With the right attitude and a willingness to learn an exciting career in this world awaits you! 

The Scope:

As Guest Service Executive, you will ensure the satisfaction of guests throughout their stay at the hotel by responding efficiently to their enquiries and offering advise and information as requested. A Guest Service Executive contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards. 

Job Responsibilities:

• Manage front desk operations by completing a checklist of important daily tasks, determining room and rate availability and making decisions that are in the best interest of the hotel

• To anticipate and exceed our guest’s expectations at all times

• Reignite Unexpected and Unrequested – on a daily basis going above and beyond for our guests

• identify and look after key VIP guests and deliver VIP Amenities for their stay

• Resolve guest complaints by conducting thorough investigation of the situation and coming up with the most effective resolution 

• Ensure that a detailed hand over is carried out between shifts including the volume of business, special guests, tasks to be clarified/completed and any special events that are taking place 

• Ensure a high level of product knowledge of the hotel and the local area, and know what is happening in the hotel 

• Ensure our guests receive a fast, efficient and friendly check in and check out 

• Ensure all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained 

• Preparation and co-ordination of group arrivals/departures

• Participate regularly in training courses and put the skills learned there into practice 

• Receives payment by cash, credit cards, cheques, etc. and is able to post these in the computer correctly 

• Have detailed knowledge of the fire, safety and evacuation procedures of the hotel 

• Perform other duties assigned by the Front Office Manager or designates 

• Respond promptly to guest requests for a supervisor or manager 

Qualification: 

• Minimum Secondary 4 education with GCE ‘O’ level credits in a minimum 3 subjects 

Experience:

• Previous Front Office experience in the hotel, leisure or retail sector would be an advantage 

Key Competencies:

• Calm, efficient and organized 

• Excellent personal presentation and communication skills 

• A passion for delivering exceptional levels of Guest service 

• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts 

• Ability to listen effectively and comprehend the English language to understand and obtain instructions and information 

• Ability to observe and detect signs of emergency situations 

Ascott International Management Pte Ltd.

Job Description

JD – lyf Guard (Guest Service Executive)

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:

a. Assisting lyf residents with their check-in (via mobile app or kiosk)

b. Encouraging members to download the DiscoverASR app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf Guards, make ancillary purchases (if available)

d. Handling guest queries

f. Facilitating communication and requests

2. Ensure operational efficiency by:

a. Monitoring record of room availability using the hotel's property management system (PMS)

b. Ensuring that processes carried out adhere to corporate guidelines

c. Performing book-keeping activities whenever necessary

d. Assisting the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces

e. Handling walk-ins, emails, and phone inquiries

f. Executing light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance when required

3. Create an inclusive and collaborative community by:

a. Noticing guest preferences and managing their profiles

b. Assisting the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives

c. Proactively interacting with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

You are:

- A dynamic and self-motivated with strong presentation, verbal and written communication skills

- A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities

- One with knowledge of current trends and happenings

- A people person and a do-er: be ready to get all hands-on!

- Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands

- Tech savvy, able to pick up and use new systems and technology solutions easily

- One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)

- Willing to do 5-day work week shifts, including night shifts

Siam Wellness Group Public Co., Ltd.

Job Description

As the Front Office Manager , you will be responsible for performing the following tasks to the highest standards:

• Manage the operations of the Front Office and Food & Beverage departments efficiently

• Ensure service standards are maintained in accordance with hotel policies to maximize guest satisfaction

• Oversee check-in and check-out processes, ensuring accuracy, efficiency, and high-quality service, while addressing guest complaints professionally

• Plan and organize staff schedules to meet operational requirements

• Train and develop staff to enhance service quality and performance

• Monitor and control departmental expenses to remain within budget

• Coordinate with other departments to resolve issues and improve service delivery

• Prepare departmental performance reports for management review

• Maintain and improve operational systems and processes to increase efficiency

• Perform other duties as assigned by supervisors

Qualifications

• Bachelor's degree in hospitality management, Business Administration, or a related field

• At least 3 years of experience in hotel management or a related field

• Strong leadership and team management skills

• Good command in English

• In-depth knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance

• Ability to work under pressure and meet tight deadlines

• Strong problem-solving and decision-making abilities

***Interested person may send your resume via pilailak@siamwellnessgroup.com

or Phone: 064-589-7500

Swire Hotels

["SEVEN DISTINCTLY DIFFERENT PROPERTIES, TWO HOTELS BRANDS, ONE GROUP.","Swire Hotels is a group of individual hotel brands who set out to craft extraordinary hospitality experiences for our guests. Our two brands, The House Collective and EAST, are found","all over the world, with The Upper House in Hong Kong, The Opposite House in Beijing, The Temple House in Chengdu, The Middle House in Shanghai, and EAST in Hong Kong, Beijing and Miami. Each of these hotels are exceptionally unique yet joined by a shared","appreciation for aesthetics and service excellence."]

Job Description

Here at Upper House Hong Kong, we don't do ordinary things. We thrive on the different and the exciting, and yes perhaps a little quirky and without doubt, fun.

With a dynamic culture and an open door for your feedback, you're not just filling a role — you're owning it. We provide the training and the freedom for you to flourish, with leaders who support and encourage you. The difference is you. Everyday is a fresh page in our collective story.

Ready to join us at Upper House Hong Kong?

Upper House Hong Kong conjures a sense of tranquility with the warmth of a private residence. Overlooking Hong Kong’s bright lights from above Admiralty’s Pacific Place, our House has 117 rooms. Bespoke service, well-crafted natural materials and a design aesthetic based around the ‘Upward Journey’ creates a timeless serenity that flows through the different rooms of our House.

Job Overview

This role supervises the Guest Experience team to create authentic and memorable experiences for our guests that distinguish us from other hotels. We prioritise our guests in every aspect of their journey with us. Those who are passionate about meeting new people, making a spontaneous impression, and think out of the box will enjoy this role.

Key Responsibilities

Welcome to the core of what being a Guest Experience Supervisor is all about!

Here's the quick lowdown on what you'll do day-to-day:

• Monitor guest experience team member to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure

• Inspect all VIP rooms prior to arrival

• Greet VIP guests personally

• Perform check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Maintain cashier float and ensures accurate daily report of all money received

• Attend to guest’s complaints, inquiries and requests, referees problems to GE Manager if he/she unable to assist

Requirements

Here's exactly what you need to excel in this role:

The Non-Negotiables (Must-Haves):

• 2-3 years of relevant job experience

• Strong interpersonal and communications skills; Excellent command of both written and spoken English

• Great team player, flexible and self-motivated

The Cherries on Top (Nice-to-Haves):

• Diploma or above; graduate from hotel school or hospitality training institute is preferred

• Passionate, independent & able to work in a face-paced environment

We've kept it short and sweet – just the essentials you'll need.

What We're Looking For: The Soul Behind the Skillset

Skills are teachable, but your spirit is what truly sets you apart. If you feel a connection with what we stand for, we're eager to meet you.

1. Adaptable Thinkers: You’re not just open to change; you thrive on it. The dynamic nature of our environment energizes you.

2. Feedback Enthusiasts: You value open communication and aren’t afraid to give or receive feedback to help us all grow together.

3. Passionate Pioneers: You bring more than skills; you bring energy and zeal to make a difference every day, connecting with a team that does the same.

Pause for a second before you hit 'apply.' Do these values align with your own? Is this the team you've been wanting to join? If your answer is a clear 'YES,' we're excited to get to know you better.

Benefits

For Every Member of Our Family:

• Enjoy COMPLIMENTARY room nights at all of our hotels b’cause, who doesn’t love to travel?

• Join our wellness programme to elevate your mental and physical wellbeing!

• Enjoy discounts at our restaurants, bars, and spa -- at all locations!

• Be welcomed for the stylish you, if you got accessories, hair dyes or tattoos!

We offer attractive benefits and excellent career development opportunities to our team members.

Want to be one of us? Please Apply Now!

Applicants who do not hear from us within six weeks of application should consider their applications unsuccessful. Information collected will be used for employment purpose only.

Swire Properties Hotel Management Limited

Mandarin Oriental, Singapore

At Mandarin Oriental, our guiding principles are what define us.

Job Description

ASSISTANT GUEST SERVICES MANAGER (HOUSEKEEPING)

Mandarin Oriental, Singapore is looking for a Assistant Guest Services Manager (Housekeeping) to join our Housekeeping team. 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay. 

About the job

Based at Mandarin Oriental, Singapore within the Housekeeping Department in Singapore, the Assistant Guest Services Manager (Housekeeping)  is responsible in overseeing room cleanliness, assigns daily tasks, manages guest requests, monitors team performance, plans training, schedules rosters, and collaborates with departments to ensure smooth hotel operations. The Assistant Guest Services Manager (Housekeeping) reports to the Executive Housekeeper. 

As Assistant Guest Services Assistant (Housekeeping), you will be responsible for the following duties: 

• Ensures that rooms are clean and ready for guests' arrivals.

• Attends to guests' complains and requests promptly.

• Blocks out of service rooms for preventive maintenance.

• Responsible for the daily room assignments according to resources available.

• Responsible for the daily processing of guest rooms cleaning by Room Attendants. 

• Plans for training for all direct reports, including Supervisors, Room Attendants and House Attendants. 

• Plans weekly duty roster for the team. 

• Responsible for the conduct of the Room Attendants and House Attendants on the guest floors.

• Monitor performance for Room Attendants, House Attendants and Supervisors and develop the team.

• Make checks on the progress of individual Room Attendants, House Attendants and Supervisors.

• Work closely with other departments and stakeholders to ensure smooth hotel operations.

• Any other duties as assigned by supervisor

As Assistant Guest Services Assistant (Housekeeping), we expect from you:

• At least 2 years of experience in similar capacity in other luxury hotel

• Good communication and leadership skills

• Good organisation and priorisation skills

• Able to work shifts, weekends and holidays

Our commitment to you 

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. 

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We're Fans. Are you?

AlwaysHired Pte. Ltd.

Job Description

Front Desk Executive (5 Star Hotel / Telok Ayer)

• Salary: $2700 - $3200

• Location: Telok Ayer

• Meal Allowance + Performance Bonus

• 5 days work week, (rotating shifts – Morning, Afternoon, and Night)

  
  

Job Scope

• Partner with the Assistant Manager to deliver courteous and timely service to all hotel guests.

• Manage guest complaints, requests, and inquiries promptly and tactfully.

• Serve guest preferences to ensure services meet their expectations.

• Stay informed about hotel facilities, functions, and tourist-related information.

• Maintain professional and courteous relationships with all hotel personnel and ensure effective communication.

Key Requirements:

• Comfortable to work rotating shifts, weekends, and public holidays.

• Ideally 1–3 years of front office experience in a 4 or 5-star hotel capacity.
  

Please submit your updated resume in MS Word format by clicking the QUICK APPLY button.

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy.

Edward Tan Yiek
Registration Number: R25127149
AlwaysHired Pte Ltd
EA Licence No: 24C2293

Orchard Hotel Singapore

Millennium & Copthorne International Limited - a dynamic, global hotel group with properties in major gateway cities and operating more than 120 hotels worldwide, is looking for passionate and service-oriented individuals.

Job Description

Guest Services Executive

As the Guest Services Executive, you will be the first point of contact for our valued guests, providing exceptional service from the time they arrive till they are escorted to their rooms creating memorable experiences along the way. You will be stationed in the lobby awaiting guest arrival and facilitating all arrangements from the moment guests step in to the time they are settled in their rooms.

Reporting to the Asst Rooms Divisions Mgr, the incumbent will be responsible to:

• Welcome guests and aid or make arrangements with guests’ luggage.

• Assist guests with the check-in process, ensuring a smooth and efficient experience.

• Provide timely and accurate information on their reservation, hotel services and amenities.

• Address guest inquiries and concerns promptly and professionally.

• Engage with guests in a friendly and approachable manner, creating a positive and welcoming atmosphere with the intention to build rapport leading to garnering positive reviews

• Handling incoming calls quickly and efficiently to connect to the respective guest or department.

• Dispatch Task / Job request via ‘Stay Please’ (Service Management System) to the relevant department for action and to follow-up on status of job completion.

• Undertake cashiering duties including the checking of guest bills before presentation to guest upon departure.

• Adhere to all hotel policies, procedures and guidelines.

• Assist with Front Office operational tasks where necessary.

Requirements

• Experience in either Concierge, Guest Relations or Reception

• Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills

• Positive and enthusiastic attitude with a can-do spirit

• Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements

• Flexibility to work various shifts, including weekends and holidays

Central Group (Central Pattana Public Company Limited)

["Central Pattana Public Company Limited (CPN)","Thailand\u2019s No.1 shopping center and retail developer","Established on 17 June 1980 to develop global standards shopping centers and creating new experiences for the modern lifestyle. CPN is Thailand\u2019s leader in retail development sector with the biggest share of retail market and with a net leasable area (NLA) of over 1.4 million sq.m. under the management of CPN and its subsidiaries. The company has been listed on the Stock Exchange of Thailand (SET) since 1 March 1995 and being the first and only Thai company in the real estate sector that has been selected as an index component of 2014 Dow Jones Sustainability Indices Emerging Markets (DJSI Emerging Markets) in September 2014.","The main business is the shopping centers, which generates over 79% of the total revenue. The company is currently managing 27 shopping malls in three different formats, which are Central World, Central Plaza and Central Festival.","Other CPN businesses include office buildings, residential buildings, hotels, water parks and recreational parks. At present, CPN runs seven office tower projects on the premises of CentralPlaza Lardprao, CentralPlaza Pinklao, CentralPlaza Bangna, CentralWorld, CentralPlaza Chaengwattana, and CentralPlaza Grand Rama9. Most of the tenants are leading businesses, both Thai and international.","Furthermore, CPN owns two hotels; Centara Hotel Udonthani, and the Hilton Pattaya Hotel above CentralFestival Pattaya Beach, Southeast Asia\u2019s largest beachfront shopping complex. Besides hospitality service, each hotel also provide seminar rooms and convention center facilities to serve the growth of the MICE (Meetings, Incentives, Conferences, and Exhibitions) industry."]

Job Description

Central World Co.,Ltd.

Job Description